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Pullman São Paulo Guarulhos Airport Hotel 5 stars

Customer review rating 4.5/5 7,163 reviews

ALLSAFE approved hotel

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Pullman São Paulo Guarulhos Airport
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+ 26 Services

Hotel extras

  • Hotel with pool, gym and Shishindo Spa

  • New and modern event room for 650 people

  • Use of exclusive round-trip transfer to Guarulhos Airport

  • No charge for children aged 11 or under staying with their parents

  • The hotel offers various multi-sport activities to guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • GUARULHOS
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children
  • Basketball facilities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 23 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Pullman São Paulo Guarulhos Airport

Rod Helio Smidt S/N
Acesso Base Aerea Cumbica
07190 100 guarulhos
brazil

Tel: +551121245800

Fax: (+55)11/21245801

Check-in from 15h00

Check out up to 12h00

  • By plane

    GUARULHOS At 6.5km / 4.04 miles - Shuttle free

  • By car

    RODOVIA AYRTON SENNA At 1km / 0 miles

  • By car

    RODOVIA DUTRA At 1km / 0 miles

GPS :-23.449635, -46.489227

Our accommodation(s)

Comfortable, fully equipped apartments with modern decor, bathroom with shower, cable TV, telephone, air conditioning, alarm clock, minibar, safe and high-speed Internet.

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

CLASSIC ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Superior room, 1 queen size bed

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Mini Bar

LUXURY ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Mini Bar

PREMIUM LUXURY ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

PREMIUM LUXURY ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

PREMIUM EXECUTIVE ROOM, 1 king size bed

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

PREMIUM EXECUTIVE ROOM, 2 single size beds

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

DESIGN EXECUTIVE ROOM, adapted for reduced mobility, 1 queen size bed

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Nespresso machine

Disturb Room LE KIDS CLUB - Premium Executive, 2 single size beds

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Nespresso machine

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Nespresso machine
Rooms

Our restaurants and bars

BASE STEAKHOUSE

Type of cuisine: International

The Base Steakhouse offers a new, casual concept for private dinners or meetings between friends. Open for breakfast, lunch and dinner, it offers menus based on contemporary cuisine and is an excellent place to meet for happy hour.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BASE BAR

Non contractual photo

The Base Bar is a great meeting point for happy hour in the area and for those looking for musical performances to liven up their night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 473 m²

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 440 people

Find out more

Our guest reviews for
Pullman São Paulo Guarulhos Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,163 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,511 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020
Customer review rating 5.0/5

Anonymous Solo - 22/02/2021 Confirmed reviews ALL

Very friendly and helpful, thank you

Mr. B., Pullman thank you for you fidelity and for sharing your comments. It's always a pleasure to welcome you. The team hopes you can come back soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Nice

Customer review rating 5.0/5

Humberto P. Families - 22/02/2021 Confirmed reviews ALL

Cool

Humberto, Thank you very much for sharing your Pullman experience. The team is glad to learn that it was nice. Pullman hopes you can come back soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Great staff

Customer review rating 5.0/5

Paz U. Solo - 20/02/2021 Confirmed reviews ALL

.

Maria, Obrigado por ter reservado um momento do seu dia para responder à pesquisa de satisfação. A equipe ficou feliz em saber que sua experiência foi positiva. O Pullman espera por sua próxima visita! Cordialmente, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Excellent stay!!

Customer review rating 5.0/5

Anonymous Families - 16/02/2021 Confirmed reviews ALL

Staff members are amazing, all of them!!! The place is beautiful , clean and safe.

Flavia, Obrigado por ter reservado um momento do seu dia para compartilhar sua experiência Pullman. A equipe ficou feliz em saber que se sentiu bem acolhida e segura. A Natalia, a Priscila e o Ronaldo serão reconhecidos pelo ótimo trabalho. O Pullman espera por sua próxima visita! Cordialmente, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Feeling home

Customer review rating 5.0/5

Ms S. Business - 12/02/2021 Confirmed reviews ALL

After more than one year I went to my home country. I could only stay at the hotel due to the pandemic, so I wasn’t expecting much. But it was so nice to be there! All the staff were smiling, greeting the crew, offering a great service. I can only say good things. Obrigada de verdade. See you next time!

Bruna, O Pullman consegue imaginar como é difícil e frustrante, depois de tanto tempo longe, chegar ao seu país e não poder sair do hotel. Foi gratificante saber que a equipe a fez se sentir bem acolhida, que te proporcionou uma experiência positiva apesar das circunstâncias. Muito obrigado pela atenção em deixar o seu feedback, que será compartilhado com todos. Até a próxima visita! Cordialmente, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Excellent and close to GRU

Customer review rating 5.0/5

Carlos Business - 10/02/2021 Confirmed reviews ALL

This hotel is really good, close to GRU Airport

Carlos, Obrigado por ter reservado um momento para avaliar sua experiência Pullman. É gratificante saber que apreciou o quarto e que a localização foi adequada para suas necessidades. A equipe espera por sua próxima visita! Cordialmente, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport
Customer review rating 4.5/5

Sugunya S. Solo - 07/02/2021 Confirmed reviews ALL

All good, great location, staff are friendly and helpful, good food

Sugunya, Thank you for taking your time to share your Pullman experience. It was great to learn that you enjoyed the location, the food and felt welcome. Pullman hopes to see you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport
Customer review rating 3.0/5

J Business - 04/02/2021 Confirmed reviews ALL

Room service a disaster

Joseph, Thank you for talk openly about your experience. The hotel is sorry that your expectations were not met. If you have the time, would you give more details about your room service experience? Why you said it was a 'disaster'? All information will be very helpful for the Management to act. Once again, thank you for your contribution. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Best hotel next to airport

Customer review rating 3.5/5

Anonymous Business - 04/02/2021 Confirmed reviews ALL

Good location , profesjonell personell

Jan, Thank you for sharing your experience. The team is glad that the location was suitable for you and that you felt welcome. The only low score you gave was on the breakfast. Would you like to give some suggestions to the Management? Once again, thank you for your contribution. And see you next time! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Excellent hotel

Customer review rating 5.0/5

Thiago R. Business - 01/02/2021 Confirmed reviews ALL

Really good rooms, great lobby and food. I really enjoyed stayed there.

Thiago, Obrigado por ter reservado um momento do seu dia para compartilhar sua experiência Pullman. É gratificante saber que apreciou o lobby, o quarto e a comida do hotel. A equipe espera pela próxima oportunidade de acolhê-lo! Cordialmente, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Relaxing Stay

Customer review rating 5.0/5

Milena L. Solo - 25/01/2021 Confirmed reviews ALL

Everything was perfect. The room was immaculate when I arrived, the check-in was quick, and they even came into my room to give me Brazilian candy, which I though was a sweet touch to a really nice and relaxing night at the Pullman.

Milena, Obrigado por ter reservado um momento para compartilhar sua experiência Pullman. A equipe ficou feliz em saber que gostou do mimo e se sentiu bem acolhida. Até a próxima visita! =) Cordialmente, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Wonderful stay

Customer review rating 5.0/5

Chris Solo - 20/01/2021 Confirmed reviews ALL

Comfortable, clean and courteous

Chris, Thank you for sharing your Pullman experience. The team is glad to learn that it was comfortable and pleasant. Pullman hopes to see you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport
Customer review rating 1.5/5

Anonymous Families - 19/01/2021 Confirmed reviews ALL

We have stayed at the Hotel few times over the years. The first times were excellent. We are really pampered and provided with best type of attention to the details. For example, slippers were always there, bath kits for the children were there, a selection of coffee capsules (not only decaffeinated coffee!), notebooks/pencils and the menu for the in room dining was also there. In our last stay, none of these were available which is certainly disapointing. in room dining was messy this time, the order was taken but the delivery was wrong. When asked to replace the wrong order, it took us 40min to receive the entree, just a soup. On the meanwhile, the maincourse was beyond cold...

Tomaz, Thank you for responding the survey. The hotel will contact you directly to further discuss all the points you mentioned. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Staaf very friendly, efficiency very poor.

Customer review rating 3.0/5

Maluf Solo - 18/01/2021 Confirmed reviews ALL

Due to my employer arrangement , we were not allowed to leave the room. Breakfast must be ordered by room service . Scrambled eggs , coffee and pao de queijo were all cold . I ordered a thermo kan of coffe and hot milk , had to pay extra and could not even pore the milk since the milk came in a glass and not in a “bule” . Cup was a PAPER one , not even a descent porselein cup to drink coffee. The glass in the room was disgusting dirty ! All with all , it was an extremely poor and inefficiënt presentation!

Laildo, The hotel is going to contact you directly to further discuss about your disappointment. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Well located, clean room

Customer review rating 4.0/5

Vinicius G. Business - 17/01/2021 Confirmed reviews ALL

The experience was good. My only complaint was regarding the internet in my room which didn't work at all. Since I was on business travel, I had to use the restaurant to work.

Vinicius, Obrigado por ter reservado um momento para compartilhar sua experiência. A equipe ficou satisfeita em saber que apreciou o quarto e a localização. Lamenta, contudo, sobre o WiFi. A equipe de TI foi informada sobre o incidente e verificará o que ocorreu. O hotel sabe a importância de ter uma boa conexão, especialmente ao viajante business. Uma vez mais, obrigado por sua contribuição. E até uma próxima visita! Cordialmente, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Well located

Customer review rating 4.5/5

Dr C. L. Couples - 15/01/2021 Confirmed reviews ALL

Pleasant stay and very friendly staff

Dr Charles L., Thank you for sharing your comments. It was great to learn that the location was suitable for your needs and that you felt welcome. Pullman hopes you can come back soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Friendly staff

Customer review rating 4.5/5

Roberto H. J. Business - 13/01/2021 Confirmed reviews ALL

Staff went beyond to provide a best stay possible. One of my crew was gifted with a surprise cake and flowers because was her birthday, that made a huge impact on all 17 crew right upon our arrival. Staff from restaurant and front desk were always happy and friendly creating an unique experience not seeing in any other hotel. My only complain was to the fact that only one bath towel is provided (guests needs to contact front desk for more). The TV remote control was not working neither(probably died batteries). Just minor issues that I know could be solved with a phone call to reception. Once again congrats to the hotel manager to manage to keep that great spirit among the staff, entire crew commented how friendly they were treated.

Capt Roberto, Thank you for sharing your comments. The team is glad to learn that the crew was high impacted with the surprise and that you feel really welcome at Pullman. The team put the information about the towels and the bed in your guest profile, so they can serve you better on next time. And sorry about the remote control. The Housekeeping was informed about it. Pullman hopes to welcome you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Amazing Stay for an Airport Hotel

Customer review rating 5.0/5

Sirlene T. Solo - 12/01/2021 Confirmed reviews ALL

Truly enjoyed my stay at the Pullman Guarulhos, it offers everything you need and more. I thoroughly recommend it. The service is impecable and the staff really helpful.

Sirlene, Thank you for your compliments on the staff and for recommending Pullman. It was great to learn that you enjoyed your experience. Pullman hopes to see you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

High standard and conveniently located...

TripAdvisor rating 5.0/5

jnha Business - 12/01/2021 TripAdvisor review

Very close to the São Paulo Int'l Airport (8 min drive), it is very convenient for those who want to catch a very early flight or need to have a good rest upon arrival from a long-haul trip. Friendly and efficient service from check-in up to check-out. Excellent accomodations with very comfortable beds. In one word: excellent!

Dear Guest, Thank you for rating and recommending Pullman. The team is glad to hear that all your needs were met. Pullman hopes to see you again soon! Best regards, Guilherme Conigiero (Customer Experience)
Customer review rating 4.0/5

Anonymous Couples - 10/01/2021 Confirmed reviews ALL

Broken lights and fixtures in the bathroom

Gilberto, Thank you for taking your time to respond the survey. The Maintenance is going to check the points you mentioned. Count on the team to improve your next experiences. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

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