Pullman São Paulo Guarulhos Airport 5 stars
Customer review rating (ALL Rating) 4.6/5 1,566 reviews
ALLSAFE approved hotel
Hotel with pool, gym and Shishindo Spa
New and modern event room for 650 people
Use of exclusive round-trip transfer to Guarulhos Airport
No charge for children aged 11 or under staying with their parents
The hotel offers various multi-sport activities to guests
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Comfortable, fully equipped apartments with modern decor, bathroom with shower, cable TV, telephone, air conditioning, alarm clock, minibar, safe and high-speed Internet.
Rod Helio Smidt S/N, Acesso Base Aerea Cumbica
07190 100 GUARULHOS
Fax: +55 11 2124-5801
GUARULHOS At 6.5km / 4.04 miles - Shuttle free
RODOVIA AYRTON SENNA At 1km / 0 miles
RODOVIA DUTRA At 1km / 0 miles
Check-in from - Check out up to
The Base Steakhouse offers a new, casual concept for private dinners or meetings between friends. Open for breakfast, lunch and dinner, it offers menus based on contemporary cuisine and is an excellent place to meet for happy hour.
100% genuine reviews from our guestsFind out more
Great option close to Guarulhos Airport, Excellent Team
Customer review rating 4.5/5
Family O. 5. Families - Confirmed reviews ALL
We made the booking directly on the phone (to ensure we got two connected rooms) and the process was smooth and friendly. Attempting the online checkin was a complete headache - we received the email recommending checkin, but the link just went to an error each time, these poorly-coded websites are a frustration. Calling the hotel, the professional staff advised us to send checkin details via WhatsApp instead, and this was easy and painless, and everything was ready for us when we arrived. The stay was very comfortable, and staff excellent, including the friendly shuttle driver to/from the Guarulhos terminal. Our rooms felt a bit 'tired', but the beds were excellent, and we enjoyed the breakfast. The minibar had very little, but there is a full restaurant, and the pizza we ordered after midnight was excellent.
Marla, Thank you for your detailed comments. It was great to hear about your experience. Pullman is sorry about the difficulties you had on online check-in. Your report will be transmitted to the responsible department of the group's headquarters. The Maintenance will check the rooms you stayed to better understand your impressions of "tired" rooms. Also, the Housekeeper will reinforce quantity of coffee pods check on rooms inspections. Tatiane will be recognized for her good service. And the team hopes to welcome you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport
Customer review rating 4.5/5
Isabel P. Families - Confirmed reviews ALL
The Staff has all skills to guarantee a excellent stay . Congrats !
Isabel, Thank you for your kind comments. Pullman is glad to learn that the team made you fell welcome and that you enjoyed a pleasant experience. The team hopes to welcome you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport
Customer review rating 2.5/5
Max E. B. Families - Confirmed reviews ALL
The hotel is great, but the service is not that great. I traveled with my 7 month old babe , I asked 5 times for a crib for her and never got it . I asked in the reservation 5 days before arriving and they confirmed. Then they called and confirmed it again. Then in the reception at the check in I asked and they say it was in the room. When we got to the room there was no crib , I called and they told me it was on the way. At the end it was 12am and she had to sleep on my bed .
Max, Thank you for sharing your comments. The hotel is sorry that your experience didn't meet your expectations and about the way you felt. The Management totally understands your frustration and the need of acting on that improvement opportunity on communication. The occurrence was registered on your guest profile so the team won't let it happen again. Also, it will strive to reverse all bad impressions on a future opportunity. Once again, thank you for talk openly. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport
Long time for checking/ out
Customer review rating 3.5/5
Joao A. Business - Confirmed reviews ALL
More than 20 min tô checking and 15min tô check out
Joao, Thank you for your feedback and for making part of Accor Live Limitless. The hotel is sorry about the queuing time at the reception, specially because you're a member of ALL and were here for a day use. The Management will investigate what happened and act. The team hopes to welcome you again soon. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport
Good location, Good Stay
Customer review rating 4.0/5
Anonymous Business - Confirmed reviews ALL
Experience was good, but not to the level it was a couple of years ago. The hotel needs some maintenance which is not to be expected for this hotel class. Still a very nice stay in the GRU area.
Jerome, Thank your for sharing your comments. The hotel is sorry that your expectations were not completely met. The improvement opportunities you mentioned on room, check-in, and breakfast will be considered. And the team hopes your value for money evaluation will be better next time. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport
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