Pullman São Paulo Guarulhos Airport Hotel 5 stars

I stay in this hotel quite frequently during layovers in Sao Paulo. This time, we reserved an executive room with a King Bed and requested a crib for a day use. We wanted to rest after 26 hours of flights and airports before our last flight to get home. We reserved the room and the crib (for our 2 year old toddler) weeks in advance and paid in full at the time of reservation... only to learn upon arrival that they had given our reserved crib to other guests with kids that had showed up last minute the night before. They said that they offer cribs "upon availability". Well, in my view, if something is reserved, it shouldn't be considered "available". If I reserve a room, are you going to offer it to another walk-in as long as they arrive earlier then me? I sure hope not. My family has been quite loyal to this hotel over the past years and we only hoped our preference and loyalty would've been met with some commitment to what was promised to us. Our whole goal was to rest and we didn't manage to do it so well with our toddler kicking us on the middle of the bed. If they had told us in advance we couldn't have a crib, we would've gone elsewhere.

The room was new, clean and quite confortable. What bothered me in this stay was the check-in / check-out process, which is too bureaucratic and inneficient these days. An on-line check-in and quick check-out would solve the problem.

The hotel took great care if us. They made an extra effort to take care of my daughter who was sooo happy after she found the little surprises they had left for her in the room. The room and breakfast was great! Wish we could have stayed longer. Special thanks to the Welcome Desk and Reservations team for making this a great experience

The Staff is amazing!!! The Team is very helpful and friendly, as you might expect in a 5 stars Hotel. The food is excellent and offers a secure parking area. The front desk is open 24 hours.

Very good stay at your hotel. The bed was very comfy and made me sleep like a child all night. Thank you

Despite the ongoing Covid-19 crisis and all problems connected with that, the personnel was very kind and professional.

wonderful. 10/10 i was about to end it all and then this hotel saved my life

I did not have any problem and i'm thankfull for when my visa debit card did not want to work they kindly helped me.

Had a very good and comfortable stay.

Under the trying Covid19 circumstances the hotel did extremely well. Congratulations

We stayed overnight en route back to UK after our S American Tour of Argentina-Uruguay-Chile was aborted through coronavirus and the only flight available back to Europe was through Sao Paulo. We arrived in the early evening, had a few drinks and an excellent meal in the BASE Restaurant, and went to the airport after lunch the following day to get our flight using the excellent complimentary hotel shuttle service. The room was very clean and comfortable, and we slept well.

I got surprised that this Pullman with 5 star ranking on Booking. When I got off from shuttle, no anyone coming to me for a hand on baggage. There is no shower gel and soap in bathroom. While I going to have some food in room, I found there is no menu on the tablet and nothing in minibar.

From the shuttle service at the airport, to the welcoming hostesses and the attentive bellboy, our stay was superb. The room was well equipped, dinner and breakfast were tasty and plentiful, the pool was refreshing. Loved our stay in every way!

I stayed at Pullman for one night. All was great without any complaint. An extremely good bed made my stay really enjoyable. All clean and very friendly staff. The Corona situation was handled everywhere very professional. All required measures were taken to ensure best possible safety of the guests.

We arrived tired, late at night, in-transit back to Australia following many unexpected changes to our holiday plans, thanks to the worldwide pandemic. The staff were warm and welcoming, sensitive to our exhaustion and once they understood our transit plans and timings provided us with a late checkout the following day and an upgrade to a premium room. The room was amazing, the bed and facilities sumptuous! We were able to order room service ( same menu as restaurant downstairs ) and in no time were digging into a scrumptious, sizeable meal. The overall experience and comfort exceeded our expectations and the Pullman people went above and beyond to ensure our stay was AMAZING during a stressful transit experience.