Pullman São Paulo Guarulhos Airport

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Pullman São Paulo Guarulhos Airport 5 stars

Customer review rating (ALL Rating) 4.6/5 1,566 reviews

ALLSAFE approved hotel

Pullman São Paulo Guarulhos Airport
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Description

Hotel extras

  • Hotel with pool, gym and Shishindo Spa

  • New and modern event room for 650 people

  • Use of exclusive round-trip transfer to Guarulhos Airport

  • No charge for children aged 11 or under staying with their parents

  • The hotel offers various multi-sport activities to guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Comfortable, fully equipped apartments with modern decor, bathroom with shower, cable TV, telephone, air conditioning, alarm clock, minibar, safe and high-speed Internet.

Hotel location

Pullman São Paulo Guarulhos Airport

Rod Helio Smidt S/N, Acesso Base Aerea Cumbica
07190 100 GUARULHOS
Brazil

Tel: +55 11 2124-5800

Fax: +55 11 2124-5801

  • By plane

    GUARULHOS At 6.5km / 4.04 miles - Shuttle free

  • By car

    RODOVIA AYRTON SENNA At 1km / 0 miles

  • By car

    RODOVIA DUTRA At 1km / 0 miles

GPS:-23.449635, -46.489227

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BASE STEAKHOUSE

The Base Steakhouse offers a new, casual concept for private dinners or meetings between friends. Open for breakfast, lunch and dinner, it offers menus based on contemporary cuisine and is an excellent place to meet for happy hour.

Our guest reviews for
Pullman São Paulo Guarulhos Airport

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,566 reviews

TripAdvisor Rating  4.5/5  1,630 reviews

Certificate of excellence 2022

Great option close to Guarulhos Airport, Excellent Team

Customer review rating 4.5/5

Family O. 5. Families - Confirmed reviews ALL

We made the booking directly on the phone (to ensure we got two connected rooms) and the process was smooth and friendly. Attempting the online checkin was a complete headache - we received the email recommending checkin, but the link just went to an error each time, these poorly-coded websites are a frustration. Calling the hotel, the professional staff advised us to send checkin details via WhatsApp instead, and this was easy and painless, and everything was ready for us when we arrived. The stay was very comfortable, and staff excellent, including the friendly shuttle driver to/from the Guarulhos terminal. Our rooms felt a bit 'tired', but the beds were excellent, and we enjoyed the breakfast. The minibar had very little, but there is a full restaurant, and the pizza we ordered after midnight was excellent.

Marla, Thank you for your detailed comments. It was great to hear about your experience. Pullman is sorry about the difficulties you had on online check-in. Your report will be transmitted to the responsible department of the group's headquarters. The Maintenance will check the rooms you stayed to better understand your impressions of "tired" rooms. Also, the Housekeeper will reinforce quantity of coffee pods check on rooms inspections. Tatiane will be recognized for her good service. And the team hopes to welcome you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Excellent service

Customer review rating 4.5/5

Isabel P. Families - Confirmed reviews ALL

The Staff has all skills to guarantee a excellent stay . Congrats !

Isabel, Thank you for your kind comments. Pullman is glad to learn that the team made you fell welcome and that you enjoyed a pleasant experience. The team hopes to welcome you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Well located

Customer review rating 2.5/5

Max E. B. Families - Confirmed reviews ALL

The hotel is great, but the service is not that great. I traveled with my 7 month old babe , I asked 5 times for a crib for her and never got it . I asked in the reservation 5 days before arriving and they confirmed. Then they called and confirmed it again. Then in the reception at the check in I asked and they say it was in the room. When we got to the room there was no crib , I called and they told me it was on the way. At the end it was 12am and she had to sleep on my bed .

Max, Thank you for sharing your comments. The hotel is sorry that your experience didn't meet your expectations and about the way you felt. The Management totally understands your frustration and the need of acting on that improvement opportunity on communication. The occurrence was registered on your guest profile so the team won't let it happen again. Also, it will strive to reverse all bad impressions on a future opportunity. Once again, thank you for talk openly. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Long time for checking/ out

Customer review rating 3.5/5

Joao A. Business - Confirmed reviews ALL

More than 20 min tô checking and 15min tô check out

Joao, Thank you for your feedback and for making part of Accor Live Limitless. The hotel is sorry about the queuing time at the reception, specially because you're a member of ALL and were here for a day use. The Management will investigate what happened and act. The team hopes to welcome you again soon. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Good location, Good Stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Experience was good, but not to the level it was a couple of years ago. The hotel needs some maintenance which is not to be expected for this hotel class. Still a very nice stay in the GRU area.

Jerome, Thank your for sharing your comments. The hotel is sorry that your expectations were not completely met. The improvement opportunities you mentioned on room, check-in, and breakfast will be considered. And the team hopes your value for money evaluation will be better next time. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

The hotel charged incorrectly for the room which has been already paid for and although they acknowledge the mistake they still didn't refund the money (it has been a month now!)

Customer review rating 0.5/5

Joanna S. Business - Confirmed reviews ALL

The hotel charged incorrectly for the room which has been already paid for and although they acknowledge the mistake they still didn't refund the money (it has been a month now!). This is totally unacceptable and won't stay in this hotel again when returning to Brazil this year!

Joanna, Thank you for your review. The hotel is sorry about the situation with the payment. You are right that the charge back is delayed. Despite the hotel requested the charge cancelation to the credit card operator, it was not done. The hotel made a formal complaint last week and asked this process to be prioritized. The Management will follow up this closely to guarantee the problem will be resolved as soon as possible. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Convenience and good service

Customer review rating 3.5/5

Romo H. Couples - Confirmed reviews ALL

Overall was a little below our expectations. Cleanness of the room needs improvement. The table/desk was filthy. Beds/mattress were not comfortable as they were too soft and lumpy. High point is the politeness of the staff and prompt service.

Romo, Thank you for your feedback. The team is sorry that your experience was little bellow your expectations. It's true that beds are soft, as there are pillow tops on them. We put the information of removing the pillow top on your next visit so the mattress will fit better on your needs. Also, the Housekeeper will reinforce rooms inspections. Count on the team to enhance your next experiences. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Waiting for late flight

Customer review rating 4.5/5

Roy Couples - Confirmed reviews ALL

A very relaxing experience

Roy, Thank you for sharing your comments. The team is glad to learn that you enjoyed a relaxing experience. Pullman hopes to welcome you back soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Convenient to GRU

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Functional

Martin, Thank you for your feedback. The hotel is sorry to learn that your experience didn't meet your expectations. You had 2 reservations this month. When you marked that the room conditions were not good, were you talking about the first room, the second or both? Also, you mentioned that there was a delay on receiving the room in one of the visits. When did it happen? And how long did it take? The hotel saw in your reservation that the room rate used by the online agency is not eligible for earning points in the fidelity program. The hotel can't give you the points, as the fidelity program platform blocks the transaction. We recommend you to change the way of making your reservations to a direct channel due to earn points. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Great stay very good.

Customer review rating 5.0/5

Cherie N. Solo - Confirmed reviews ALL

All staff and accommodations were 5 star all the way.

Cherie, Thank you for sharing your feedback. The team is glad to learn that your expectations were met. Pullman hopes to welcome you back again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Nice hotel

Customer review rating 4.0/5

Sebastian Families - Confirmed reviews ALL

Our stay was nice. It was a bit hard to find the shuttle to the airport because there was no actual sign with the name of the hotel in terminal 3, but other than that everything was very good

Sebastian, Thank you for sharing your comments. Your opinion about the shuttle bus signage and frequency will be taken into account. It's important to mention that the hotel needs to follow the airport signage rules, but is always looking for improvements opportunities when it's possible. The team hopes to welcome you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Value for money

TripAdvisor rating 5.0/5

Floyd C Business - TripAdvisor review

Peaceful and value for money.... not far away from airport nor from the city....Good room service, breakfast and bar too. It also have pool, fuzzball, tennis and basketball court for all sport lovers. Pool bar as well as gym.

Floyd, Thank you for sharing your comments. The team is glad to learn that you enjoyed the location, the environment, the breakfast, the bar, the leisure options and the value for money. Pullman will be waiting for your next visit! Best regards, Guilherme Conigiero (Customer Experience)

High standard and conveniently located...

TripAdvisor rating 5.0/5

jnha Business - TripAdvisor review

Very close to the São Paulo Int'l Airport (8 min drive), it is very convenient for those who want to catch a very early flight or need to have a good rest upon arrival from a long-haul trip. Friendly and efficient service from check-in up to check-out. Excellent accomodations with very comfortable beds. In one word: excellent!

Dear Guest, Thank you for rating and recommending Pullman. The team is glad to hear that all your needs were met. Pullman hopes to see you again soon! Best regards, Guilherme Conigiero (Customer Experience)

Excellent hotel

TripAdvisor rating 5.0/5

cmdeoliveira Families - TripAdvisor review

My stay at Pullman’s was very good as usual. From the check-in to the check-out, my experience was excellent! I am a regular customer and I always recommend Pullman São Paulo Guarulhos Airport. The restaurant is very good!

Dear Guest, Thank you for choosing and recommending Pullman. The team is glad when guests are glad. Pullman wishes you all the best for 2021. And see you next time! Best regards, Guilherme Conigiero (Customer Experience)

Always a pleasure staying at this hotel

TripAdvisor rating 5.0/5

921rit Couples - TripAdvisor review

I always stay overnight here when arriving/leaving Brazil. One of the best Pullman hotels I've stayed at worldwide. The staff is extremely friendly and helpfull, with great attention to detail. The rooms are modern, well equipped and clean. The breakfast selection is great with a chef preparing fresh dishes to order of you wish. Hotel looks great overall, executive facilities are great and the free shuttle bus to the airport terminal is a plus. Can fully recommend.

Ri, Thank you for taking your time to tell about Pullman facilities. It was gratifying to hear that this property was one of the best Pullman's you've ever visited. The team is always prepared to welcome you again. See you next time! Feel Welcome. Guilherme Conigiero (Customer Experience)

Guarulhos stop-over

TripAdvisor rating 5.0/5

Q472ANmartins Business - TripAdvisor review

Good hotel with cool vibe. Good sized and well-equipped room. Pool area with food and beverage was a bonus for his kind of hotel. The reception was under-staffed when we arrived with only one receptionist dealing with multiple guests, so there was a short wait to check-in.

Martin, Thank you for sharing your experience. The team is glad that you had a relaxing time. Your observation was transmitted to the Reception Manager, so he can act. Pullman hopes you can come back soon. Feel Welcome. Guilherme Conigiero (Customer Experience)

Great Hotel

TripAdvisor rating 5.0/5

miker0wley Business - TripAdvisor review

Stayed many times but this time booked executive floor room ....... if you are on a long day stopover its well worth the extra for the comfort and relaxation. Complimentary refreshments in executive lounge include an excellent cheeseboard .... staff as always are really helpful.

Mike, Thank you very much for sharing your Pullman experience. The team is glad to hear that you enjoyed the Executive Floor service and facilities. Pullman will be waiting for your next visit! Feel Welcome. Guilherme Conigiero (Customer Experience)

Good convenient place to stay

TripAdvisor rating 5.0/5

Jean O Solo travel - TripAdvisor review

I keep returning to this hotel conveniently located close to Guarulhos Airport. Well received, well looked after, what else does one need? Some confusion about where to have breakfast but nothing very serious.

Jean, Thank you for sharing your Pullman experience. The team is happy to hear that you felt well looked after. Pullman hopes you can come back soon! Feel Welcome. Guilherme Conigiero (Customer Experience)

Short and perfect

TripAdvisor rating 5.0/5

Andrew K Business - TripAdvisor review

Was there just for an overnight prior to a morning flight on the next day. However everything was perfect: fast check-in, invitation drink, gym, good wifi service for work, a good rest and a fast check-out. Just what I needed to catch up between stops.

Dear Andrew, Thank you so much for sharing your Pullman experience. It is a pleasure to know that the facilities and the services have met your expectations. The whole team is waiting for your next visit! Bianca Tavano (Customer Experience Manager) #PullmanGuarulhos #FeelWelcome

Avoid this hotel

TripAdvisor rating 1.0/5

jeito Couples - TripAdvisor review

This is my second stay in a month. The first stay was in a suite...and was passable. There were 2 main complaints on the first stay...my credit card (from the USA's largest bank) was not valid on the hotel's processing system and 2) the dinner buffet was inedible. The second stay was in a superior room with a king bed. There was no mini bar in the room...it was completely empty so no water available, the bathroom door was moldy (hadn't been cleaned in a long time), and there were only 2 pillows in the room. we avoided the buffet at dinner and had an acceptable a la carte dinner...but had the breakfast buffet downstairs in the morning. i never thought it was possible to ruin scrambled eggs and bacon but the staff managed to do it rendering it inedible. the queijo da minas was old, tasteless, and nearly spoiled, and the coffee machine in the room did not work. And, like the first time, my credit card wasn't accepted by your processor. We mentioned this when we checked out and were assured that a manager would contact us. Not unexpectedly, we've never been contacted. And,alll of this in a superior room at a supposedly 5 star hotel. We've learned our lesson and will never stay here again.

Dear guest, Thank you for your evaluation. We are sorry for the setbacks mentioned. Let us inform that the responsible for the front desk is analyzing improvements with the company that performs these card processing. Regarding the room preparation, the Housekeeper is working hard with the team, reinforcing procedures and attention to avoid this kind of situation. Also, rest assured that all food and beverage are from high quality approved suppliers, as well as the storage and handling of the kitchen staff. Anyway, the Executive Chef is following more closely with the nutritionist. We hope to welcome you back soon, to reverse these impressions. Bianca Tavano Customer Experience

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