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Pullman São Paulo Guarulhos Airport Hotel 5 stars

Customer review rating 4.5/5 7,597 reviews

ALLSAFE approved hotel

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Pullman São Paulo Guarulhos Airport
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+ 26 Services

Hotel extras

  • Hotel with pool, gym and Shishindo Spa

  • New and modern event room for 650 people

  • Use of exclusive round-trip transfer to Guarulhos Airport

  • No charge for children aged 11 or under staying with their parents

  • The hotel offers various multi-sport activities to guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • GUARULHOS
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children
  • Basketball facilities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 23 Meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman São Paulo Guarulhos Airport

Rod Helio Smidt S/N
Acesso Base Aerea Cumbica
07190 100 guarulhos
brazil

Tel: +551121245800

Fax: (+55)11/21245801

Check-in from 15h00

Check out up to 12h00

  • By plane

    GUARULHOS At 6.5km / 4.04 miles - Shuttle free

  • By car

    RODOVIA AYRTON SENNA At 1km / 0 miles

  • By car

    RODOVIA DUTRA At 1km / 0 miles

GPS :-23.449635, -46.489227

Our accommodation(s)

Comfortable, fully equipped apartments with modern decor, bathroom with shower, cable TV, telephone, air conditioning, alarm clock, minibar, safe and high-speed Internet.

Our restaurants and bars

BASE STEAKHOUSE

Type of cuisine: International

The Base Steakhouse offers a new, casual concept for private dinners or meetings between friends. Open for breakfast, lunch and dinner, it offers menus based on contemporary cuisine and is an excellent place to meet for happy hour.

BASE BAR

The Base Bar is a great meeting point for happy hour in the area and for those looking for musical performances to liven up their night.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 473

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 440 people

Find out more

Our guest reviews for
Pullman São Paulo Guarulhos Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,597 reviews

TripAdvisor Rating 4.5/5

1,553 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very caring and helpful

Customer review rating 4.5/5

Anonymous Solo - 21/09/2021 Confirmed reviews ALL

The shuttle was running and picked me up at the airport. The welcome went smoothly and I was given a room upgrade. The lady at the help desk printed my Pre-embarque document and had the bell-boy bring it to my room. The bed was really comfortable. The wake-up call was on time and my surname was pronounced correctly. As I was going to miss the breakfast I asked if I could have some fruit - I was given a packet of fruit when I checked out with a guava, an apple, a pear, strawberries and grapes and the fruit was sweet. The shuttle was running at 2 am and dropped me off at the airport again.

John, Thank you very much for sharing your Pullman experience. The team is glad to learn that you had a smooth journey and all your needs were accommodated. The hotel is sorry about the maintenance issue. The Maintenance Manager is going to act to avoid recurrences. Pullman hopes to see you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

It s always good to return to the Pullman at GRU / I truly feel "at home"

Customer review rating 4.5/5

Orlando G. Solo - 19/09/2021 Confirmed reviews ALL

I was very impressed with the level of care about Covid Protocols. Arriving from Europe I honestly felt extremely safe and it was obvious that the staff in all the areas of the hotel have been very well trained to abide by the protocols. check-in was a breeze which is one of the things I really appreciate after a long flight and breakfast in the morning is always the best way to start a day. But perhaps the best feature is the soundproof rooms and corridors, the hotel is really an oasis for a good rest!

Orlando, Thank you very much for sharing your Pullman experience. The team is glad to learn that you felt safe and enjoyed a recharging experience. Feel always at home when you come. See you next time! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Favorite place to relax!

Customer review rating 3.5/5

Kylie R. Families - 19/09/2021 Confirmed reviews ALL

Had a long layover at GRU and stayed in the Kids Club Room with my family for a day use. From the moment we arrived, Luan made us feel like home, meeting us to assist with luggage, taking is to our room and explaining all of the amenities to us. He realized that my Portuguese was not very strong and switched to English to make me feel more comfortable. He is definitely a shining star at the Pullman and an excellent person to make the first impression. The room was not set up for a kids visit when we arrived. Last year, they had a tee pee one visit and the bathtub full of balls the second time. They had crayons in the room but no paper to color on. After visiting the front desk, they did adjust and provide the balls and paper for my son to play. The wifi account was not set under my last name and I had to again visit the front desk to connect to the internet. As part of the room, the hotel provided a drink ticket for the bar that was written as “2+1” which was explained to us as 2 adults + 1 child, however, when my husband (a native Brazilian Portuguese speaker) went to get us the drinks, he was insulted by a member of the wait staff and told that he was trying to lie and they would not give a juice for my son. We would have paid had it not been included, but the front desk told us it was and we went to the front desk for clarification. The waiter then changed his story saying the kids juice needed to be in plastic. Not a problem!! All in all, this visit was very different than our previous visits to this hotel. It felt disorganized and not as smooth as our other visits. That being said, the front desk staff was very friendly and quick to correct or respond to concerns. We will be back next year.

Kylie, Thank you very much for sharing your feelings about your last stay at the hotel. Your comments about Luan were transmitted. It's a pity that your impressions on this last stay were different from on the previous ones. The team is sorry that the room was not ready to receive your son (the reception manager is investigating what happened and is going to act on avoid recurrences) and that you had an inconvenient with the waiter. The Management assures the right measures will be taken. Once again, thank you very much for telling everything that happened, giving the Management the opportunity to fix what needs to be fixed and guarantee your next stays will be as good as the first ones. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Satisfied but not impressed

Customer review rating 3.5/5

Guest Solo - 18/09/2021 Confirmed reviews ALL

Few pointers I would change: -cleaner rooms (found previous guest hair on phone and fake eye lashes on towel) -make sure coffee machine works (couldn’t make nexpresso as offered) -have bed sheets and not just comforter

Gabriela, The Management is sorry about the inconveniences you experienced on your recent stay at the hotel. Thank you very much for telling about them. The restaurant did have a problem with the coffee machine. The supplier was contacted and the machines were then exchanged. It's true that there is only a blanket to cover your body on the standard bed preparation. But the preference for having bed sheets was put in your guest profile, so the team can deliver the room on the way you like on the next visits. The cleanliness issues were taken seriously. The right measures will be taken by the Management to avoid recurrences. Once again, thank you for giving the hotel the opportunity to act on the improvement opportunities. And the team hopes to reverse the bad impressions you've gotten on your next stay. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Good location

Customer review rating 3.5/5

Valentina Friends - 13/09/2021 Confirmed reviews ALL

Hotel is nice, but quite old. Comfortable location for transit passangers, quite place.

Valentina, Thank you for your sincere feedback. The team is sorry that your room experience didn't meet your expectations. The property has 20 years old and on the last year the publics areas were renovated. Most categories also received renovation. The category you got will soon receive attention. The team hopes you will have a better experience on the next time. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Exceptional costumer service

Customer review rating 5.0/5

Geremias D. Couples - 06/09/2021 Confirmed reviews ALL

The best ever. Right in front of the airport, car rental places at walking distance, the best restaurants at the airport deliver thru food. Beautifull resort style pool. Breakfast was included and delicious. With a homelet station, delicious chocolate filled croissant, fresh tropical fruits and juices. This place is paradise!! The servers are so nice and professional. Complementary valet parking. The rooms are spotless, sheets , pillow cases are changed every day, shower is spacious, and shower head is like a rain fall. The lobby is very elegant and cozy, with pool table, foosball table, nice bar.

Geremias, Thank you very much for your warm comments about Pullman. The team is glad to learn that you felt special and had a good time. Pullman hopes you can come back soon to enjoy more of the paradise! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Long wait for airport transfer

Customer review rating 2.0/5

Mrs E. Families - 31/08/2021 Confirmed reviews ALL

Arrived at GRU airport after a very long flight with 2 kids i called the hotel twice asking when and where was the airport transfer and the hotel staff keep telling me it should be there soon the shuttle is on the way ,after waiting almost 1h15 min debating on the phone with the staff and me sending pictures to them wondering if I was on the wrong location, one of the hotel staff Bianca finally contact the driver and send me the shuttle time table and informed that was No shuttle service between 10am to 12pm . I wish the staff was better informed at the hotel it would save me the hustle and the wait, I would just taken a taxi .

Mrs E., Thank you for sharing your comments. The hotel is sorry for the inconvenience at your arrival and that your overall experience didn't meet your expectations. The Reception Manager is going to reorient his team to avoid recurrences. And your improvements suggestions on bathroom and public areas will be considered. Once again, thank you for your contribution. And the team will be working to offer you a better experience on the next time. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Great stay actually.

Customer review rating 4.0/5

Nay Families - 28/08/2021 Confirmed reviews ALL

The front desk and everyone else were really nice, respectful and very attentive to my needs.the room was great, the bed really good, pillows were exactly what I had chosen, very clean room and bathroom. I would like to point that the A/C could have been cooler, the thermostat goes only down to 18C and I really hoped to have a cooler room. Breakfast was a little expensive for the kind of food available. The breads were not fresh, as a baker I know they were at least 24 hours old, crumbly and dry. I mean, all of each type of bread offered seemed to be old except pao de queijo(which tasted a little oily) great coffee and juice, lots of fresh fruits (I would suggest bigger mugs instead of the 200ml cups) I understand this is the land of “cafezinho” but, I love a big mug of black gold in the mornings. There were some crew banging something in the bar area,trying to fix something, the music was too loud and I would say it was over stimulating for somebody who is still waking up.

Eneida, Thank you very much for dedicating a moment to share your valuable comments. The team is glad to learn that you felt welcome, safe, and that your requests were heard. But the hotel is sorry that your expectations on room temperature and breakfast environment and product didn't meet your expectations completely. Both Maintenance Manager and Executive Chef received your words and will consider the improvements opportunities. The team will be working to offer you a better breakfast experience on the next time! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Good but very very expensive

Customer review rating 3.0/5

Ez Business - 22/08/2021 Confirmed reviews ALL

Very good but expensive.

Ezio, The hotel regrets your dissatisfaction. Thanks for speaking about your experience. Best regards, Rodrigo Neri (Welcome Desk Manager Pullman São Paulo Guarulhos Airport)

Awesome stay

Customer review rating 5.0/5

Selma B. Solo - 21/08/2021 Confirmed reviews ALL

All perfect : staff , shuttle, food, premises and amenities

Selma, thank you for taking your time to rate Pullman. We are happy that you enjoyed your stay. The team will be waiting for your next visit! Best regards, Rodrigo Neri (Front Desk Manager)

Fantastic customer experience

Customer review rating 5.0/5

João R. Business - 20/08/2021 Confirmed reviews ALL

I was not feeling well and everyone was outstanding for me. From the reception (I hope to remember her name correct, Tatiane) the restaurant server (who I don’t remember the name) were fantastic. Many thanks!

João, thank you for taking your time to rate Pullman. We are happy that you enjoyed your stay and Tatiane for mentioning her name. The team will be waiting for your next visit! Best regards, Rodrigo Neri (Front Desk Manager)
Customer review rating 4.5/5

Alessandra Families - 10/08/2021 Confirmed reviews ALL

It was great except for the clogged sink In my room. But it was one night only so no big deal. Thank you

Alessandra, Thank you for taking your time to share your comments. The team is glad to learn that your overall satisfaction was positive. But it is sorry for the inconvenience. The Maintenance was alerted, so it can act to avoid recurrences. The hotel hopes you can come back soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Great Stay

Customer review rating 5.0/5

Njr Solo - 08/08/2021 Confirmed reviews ALL

Convenient, clean, and all-around excellent.

Neal, Thank you for sharing your Pullman experience. The team is glad to learn that your overall satisfaction was positive. Your comments about express check out and points earning are going to be addressed. Pullman hopes to welcome you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Excellent experience

Customer review rating 5.0/5

James C. Business - 02/08/2021 Confirmed reviews ALL

Staff where amazing, room fantastic and overall I had a great stay

James, Thank you for your kind comments and for recognizing Vitoria, Elis, Patricia, and Spa and Housekeeping teams. The staff is glad to learn that you had enjoyed the room, felt well taken care and had a great experience. Pullman hopes to see you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Value for money

TripAdvisor rating 5.0/5

Floyd C Business - 29/07/2021 TripAdvisor review

Peaceful and value for money.... not far away from airport nor from the city....Good room service, breakfast and bar too. It also have pool, fuzzball, tennis and basketball court for all sport lovers. Pool bar as well as gym.

Floyd, Thank you for sharing your comments. The team is glad to learn that you enjoyed the location, the environment, the breakfast, the bar, the leisure options and the value for money. Pullman will be waiting for your next visit! Best regards, Guilherme Conigiero (Customer Experience)

Amazing stay

Customer review rating 4.5/5

Anonymous Families - 25/07/2021 Confirmed reviews ALL

My husband and I stayed at this hotel 1 night with my dog and we felt so welcomed!! All staffs talked to my dog nicely and all pet items such as bed, pee pads, food pots etc were all ready in the room!

Kanae, Thank you for choosing Pullman and for sharing your comments. The team is glad to learn that you and you best best friend felt welcome. Pullman hopes to see you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

No Receipt

Customer review rating 2.0/5

Yb Business - 21/07/2021 Confirmed reviews ALL

One week later and I still have not received the receipt.

Sr. Yugues, Obrigado por compartilhar seus comentários. O hotel lamenta por sua insatisfação em relação ao tempo para recebimento da nota fiscal. As notas fiscais são produzidas pelo município e, após serem processadas no sistema, links são automaticamente enviados para os e-mails registrados. Nossa equipe o enviará uma cópia já anexada em e-mail. Cordialmente, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Nice Hotel and Well Equipped Room for Business Travel

Customer review rating 5.0/5

Mike W. F. U. Business - 19/07/2021 Confirmed reviews ALL

I only stayed for about 20 hours between flights. It was very helpful to be able to pay 50% extra for late afternoon check out. Breakfast was very good and the desk area of my room was perfect with the various electrical points in clear site and reach.

Mike, Thank you for sharing your Pullman experience. The team is glad to lean that you could recharged your batteries here. Your comment on electrical points was very interesting, as hotels forget this important detail frequently. But the hotel is sorry about the waiting time at check-in. The reception manager was notified about the number of employees at that time to investigate what happened and act due to avoiding recurrences. Pullman hopes to welcome you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

High standard and conveniently located...

TripAdvisor rating 5.0/5

jnha Business - 12/01/2021 TripAdvisor review

Very close to the São Paulo Int'l Airport (8 min drive), it is very convenient for those who want to catch a very early flight or need to have a good rest upon arrival from a long-haul trip. Friendly and efficient service from check-in up to check-out. Excellent accomodations with very comfortable beds. In one word: excellent!

Dear Guest, Thank you for rating and recommending Pullman. The team is glad to hear that all your needs were met. Pullman hopes to see you again soon! Best regards, Guilherme Conigiero (Customer Experience)

Excellent hotel

TripAdvisor rating 5.0/5

cmdeoliveira Family - 29/12/2020 TripAdvisor review

My stay at Pullman’s was very good as usual. From the check-in to the check-out, my experience was excellent! I am a regular customer and I always recommend Pullman São Paulo Guarulhos Airport. The restaurant is very good!

Dear Guest, Thank you for choosing and recommending Pullman. The team is glad when guests are glad. Pullman wishes you all the best for 2021. And see you next time! Best regards, Guilherme Conigiero (Customer Experience)

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