ibis Guarulhos 3 stars

Customer review rating (ALL Rating) 3.9/5 2,304 reviews

Best price
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ibis Guarulhos - Image 1
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R. General Osorio 19, Centro, Guarulhos - SP, 07024000 GUARULHOS, Brazil

Description

Hotel extras

  • 12 minutes by car to São Paulo International Airport - Garulhos

  • 13 minutes by car to Garulhos Bus Station

  • 4 minutes by car to Presidente Dutra Highway

  • 100% non-smoking hotel.

  • Payed Covered Parking.

Our accommodation(s)

Hotel location

ibis Guarulhos

R. General Osorio 19, Centro, Guarulhos - SP
07024000 GUARULHOS
Brazil

GPS:-23.47274, -46.53252

Telephone
Fax +55 11 2159-5951

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

LUNCH - A LA CARTE DINNER - A LA CARTE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,304 reviews

TripAdvisor Rating  3.5/5  3,050 reviews

Poor customer service

Customer review rating 1.5/5

Raul D. Business - Confirmed reviews ALL

Very bad.

Dear Raul Freire D., Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atenciosamente, Milena Sezimbra Recepção Ibis Guarulhos Aeroporto

Brilliant stay

Customer review rating 5.0/5

Ss Solo - Confirmed reviews ALL

Welcoming staff, comfortable and quiet room, was exactly what I needed after long trip to São Paulo. Would recommend!

Dear Suzanne I., We very much appreciate your comments regarding your stay at the ibis Guarulhos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Milena Sezimbra Recepção Ibis Guarulhos Aeroporto

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

We had a great stay, alexandre ( front desk) was very kind and professional. We travelled with our pet and was perfect we got a good room at 14 th floor . Apartment was clean . Breakfast very good too.

Dear Ane Anjanete de Olivira B., We very much appreciate your comments regarding your stay at the ibis Guarulhos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Milena Sezimbra Recepção Ibis Guarulhos Aeroporto

The hotel Photos até one and the quality of the hotel of the hotel os another.

Customer review rating 0.5/5

Carolina B. Families - Confirmed reviews ALL

I could tell you that the only two things that stood up was the reception costumer services was amazing! And also the breakfast fast was great! The room as awful the bathroom cleanliness was not good at all. And my Dad is 72 years old he got hurt with the water pressure from the bathroom and it was not good impression. I really would like to be compensated for that! Please contact me back!

Dear Carolina B., Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We tried to contact her a few times on her private phone and through the apartment's phone but without success. Sincerely, Silvana Lins Operational Supervisor Hotel Ibis Guarulhos,

Well located outdated rooms, noise A/C and toilet flush.

Customer review rating 2.5/5

Antonio Families - Confirmed reviews ALL

R$10 for a bottle of water is outrageous. Outdated rooms need better maintenance at least, noise A/C noise toilet flush the shower drain barely works almost spilling water outside the shower.

Hello, guest. Thank you for sharing your experience with us. We understand your concern about the price of bottled water and will review this point. Regarding the room's outdated condition and maintenance issues, we are currently undergoing renovations to improve our facilities. We'll also pay special attention to fixing the noisy A/C, toilet, and shower drainage problems. Your feedback helps us ensure a better stay for all our guests. Please rest assured that we’re working hard to address these concerns. Sincerely, Wylly Hoica Trainee gerencial Ibis Guarulhos Aeroporto

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Other web-users rate our hotel

  • 666 reviews 8.5/10 Location
  • 1,405 reviews 4.7/10 Room
  • 1,425 reviews 6.3/10 Service
  • 23 reviews 7.3/10 WiFi
  • 588 reviews 4.5/10 Cleanliness
  • 540 reviews 7.5/10 Breakfast
  • 471 reviews 4.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.