ibis Guarulhos 3 stars

Customer review rating (ALL Rating) 4.0/5 1,480 reviews

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Description

Hotel extras

  • 12 minutes by car to São Paulo International Airport - Garulhos

  • 13 minutes by car to Garulhos Bus Station

  • 4 minutes by car to Presidente Dutra Highway

  • 100% non-smoking hotel.

  • Payed Covered Parking.

Our accommodation(s)

Hotel location

ibis Guarulhos

R. General Osorio 19, Centro, Guarulhos - SP
07024000 GUARULHOS
Brazil

GPS:-23.47274, -46.53252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

LUNCH - A LA CARTE DINNER - A LA CARTE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,480 reviews

Customer review rating 4.0/5

Alexander R. P. Friends - Confirmed reviews ALL

Eveyone was very accomodating.

Dear Alexander, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Silvana Lins - Hotel Ibis Guarulhos Aeroporto

Customer review rating 1.5/5

Yuri V. Couples - Confirmed reviews ALL

The staff service was very good, the food and options of the breakfast were amazing, but the room was stinking along with the bathroom, which had mold on the ceiling and the box. I could have asked to change of room, but I arrived at 23:30 after been travelling for 36 hours, I just needed to rest.

Dear Mr. Yuri V., Thank you very much for sharing your experience with us. We are truly sorry to hear that your stay was affected by the condition of the room and bathroom. Please accept our sincere apologies for the inconvenience caused. We would like to highlight that all rooms are inspected daily by our housekeeping team to ensure cleanliness and comfort, and the room you stayed in has recently been renovated to improve the guest experience. We regret that this was not reflected during your visit. On the other hand, we are glad to know that our staff service, food, and breakfast options met your expectations. The ibis Guarulhos is designed as an economical and practical hotel, ideal for short stays, and we strive to balance simplicity with comfort. In addition, our property offers several exclusive amenities such as a 24-hour gym, kids’ area, 24-hour restaurant, and a zen area for relaxation, which complement the experience of staying with us. We hope to welcome you again in the future and provide you with a more positive and comfortable stay. Sincerely, The ibis Guarulhos Team

Customer review rating 2.5/5

Andreia M. F. M. Couples - Confirmed reviews ALL

The attendants did not help with a taxi that we asked, and neither helped with extra pillows. When we asked for toilet paper, the employee came up with a very bad face. The step to reach the bathroom is really dangerous and not allerted.

Prezado Andreia Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua estadia seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Atenciosamente Supervisora Operacional/Guest Experience Silvana Lins - Hotel Ibis Guarulhos Aeroporto

Customer review rating 2.5/5

Wagner S. L. Families - Confirmed reviews ALL

Accommodation is basic and expected for one of the network's categories (ibis), but expensive for what it offers. During breakfast, the loud, insistent sound of "Radio Ibis" is annoying with its repetitive broadcast of offers for paid services. At check-in, they stated that parking is charged separately and outsourced to another hotel (which, incidentally, is part of the same chain – the Mercure). The price was outrageous – we preferred to leave the car on the street.

Wagner, agradecemos por compartilhar sua experiência conosco e lamentamos pelos pontos que lhe causaram desconforto. Em relação à Rádio ibis, gostaríamos de esclarecer que ela faz parte dos serviços que, como marca ibis, precisamos manter em funcionamento, buscando oferecer informações e ambientação aos hóspedes durante sua estadia. Sobre o estacionamento, é importante destacar que ele é terceirizado e administrado por uma empresa parceira, portanto a cobrança é feita à parte e não está inclusa na diária. No momento da reserva, essa informação já está disponível nos canais de venda, justamente para garantir transparência e permitir que o hóspede escolha a melhor opção para sua necessidade. Seu comentário é muito valioso e nos ajuda a reforçar a clareza sobre nossos serviços. Esperamos recebê-lo novamente e proporcionar uma experiência mais agradável. Atenciosamente Hotel Ibis Guarulhos Aeroporto

Customer review rating 4.0/5

Ricardo L. F. F. Business - Confirmed reviews ALL

Normal...

Prezado Ricardo, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Atenciosamente Supervisora Operacional/Guest Experience Silvana Lins - Hotel Ibis Guarulhos Aeroporto

Other web-users rate our hotel

  • 433 reviews 8.5/10 Location
  • 1,048 reviews 5.4/10 Room
  • 1,473 reviews 8.4/10 Service
  • 20 reviews 5.6/10 WiFi
  • 695 reviews 9.2/10 Breakfast
  • 525 reviews 7.7/10 Food
  • 452 reviews 5.2/10 Cleanliness

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