ibis Guarulhos Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 14,761 reviews

ALLSAFE approved hotel

ibis Guarulhos
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+ 16 Services

Hotel extras

  • 12 minutes by car to São Paulo International Airport - Garulhos

  • 13 minutes by car to Garulhos Bus Station

  • 4 minutes by car to Presidente Dutra Highway

  • 100% non-smoking hotel.

  • Payed Covered Parking.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Guarulhos

R. General Osorio 19
Centro
Guarulhos - SP
07024000 guarulhos
brazil

Fax: (+55)11/21595951

Check-in from 12h00

Check out up to 12h00

  • IBIS GUARULHOS:  488 e 433 Praça IV Centenário

  • By plane

    CONGONHAS At 35km / 21 miles - Shuttle paying

  • By plane

    GUARULHOS INTL APT At 12km / 7 miles - Shuttle paying

GPS:-23.473147, -46.532341

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN

LUNCH - A LA CARTE DINNER - A LA CARTE

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with a double bed

Accessible room

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: City View, Garden View, Panorama view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 220

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 34 people

Find out more

Our guest reviews for
ibis Guarulhos

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

14,761 reviews

TripAdvisor Rating 3.5/5

2,955 reviews

Just the basic

Customer review rating 3.5/5

Anonymous Business - 26/11/2021 Confirmed reviews ALL

The hotel offers only the basic for you. They doesn't have gym, the breakfast and meals no worth it, for women, the hotel doesn't offer conditioner for the hair.

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Ibis Guarulhos

Reliable Ibis quaity but they don't listen to customer's complaints

TripAdvisor rating 3.0/5

Rick B 14/11/2021 TripAdvisor review

there is no black pepper inthe restaurant. This hotel has a lot of international travellers and claims to have an international restaurant but there is no pepper not even sachets and not even available on request.

Dirty and old

Customer review rating 1.0/5

Daniel Business - 07/11/2021 Confirmed reviews ALL

The hotel is dirty and old, the breakfast had very little variety, and almost nothing healthy.

Dear Daniel C., Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Ibis Guarulhos
Customer review rating 4.0/5

Anonymous Solo - 03/11/2021 Confirmed reviews ALL

Not so clean

Dear Mr. F., Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Ibis Guarulhos

Well located.

Customer review rating 3.5/5

Michael D. W. Business - 23/10/2021 Confirmed reviews ALL

The hotel is very well located and convenient from the airport. Well priced too. I was unsatisfied that there was no "freshly made" coffee or milk at breakfast. The coffee machines unsanitary and the product questionable, especially the milk from the machine. The apt bathroom had mildew on the walls and ceiling and very obvious it was well used. The hotel has a LOT of turnover so this isn't surprising but certainly needs attention. All in all, the experience was good, within the Ibis standard.

Dear Mr.W., Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Ibis Guarulhos

Boa Estadia

Customer review rating 3.5/5

Marcio F. S. Families - 03/10/2021 Confirmed reviews ALL

Tranquila

Prezado Sr. Marcio, Agradecemos sua avaliação no Ibis Guarulhos. É sempre um prazer receber impressões positivas. São esses comentários que nos motivam a buscar a qualidade de serviços, proporcionando o diferencial a nossos hóspedes através do encantamento a cada nova hospedagem. Esperamos que sua próxima visita seja tão agradável quanto a anterior. Atenciosamente, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Ibis Guarulhos

Excellent staff

Customer review rating 4.0/5

Ivair W. Families - 27/09/2021 Confirmed reviews ALL

It was a great choice for our family to stay at the Ibis waiting on our flight back to USA. Our highlight of the stay was the service that CINTHIA RAMOS provided at the restaurant. She genuinely gave us the service we have ever experienced.

Dear Ivair jose W., We very much appreciate your comments regarding your stay at the ibis Guarulhos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Ibis Guarulhos

Good stay

Customer review rating 4.0/5

Tomaz Solo - 26/09/2021 Confirmed reviews ALL

The reception service was not friendly. When starting the service I said good morning to the attendant and he did not respond (this is the basic for any service). Furthermore, the rest of the service was not cordial. It seems to me that the employee was not happy in that role. Regarding the room and hotel facilities, they are in accordance with the amount paid.

Dear Mr. C., Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Ibis Guarulhos
Customer review rating 2.5/5

Natasha Couples - 25/09/2021 Confirmed reviews ALL

Checkout is very busy and slowly

Prezada Sra. Natasha, Agradecemos por nos contar sobre sua experiência no Ibis Guarulhos. No Ibis, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Tenha certeza de que estaremos analisando sua avaliação para melhorias contínuas em nossos serviços. Agradecemos que tenha nos dedicado este tempo e esperamos que nos dê a oportunidade de servi-lo novamente num futuro próximo. Atenciosamente, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Ibis Guarulhos

Guarulhos

Customer review rating 2.0/5

Jheyme C. Families - 25/08/2021 Confirmed reviews ALL

The toilet was very dirty , there were dirty on the floor And in the silk , there were holes on the curtain , the receptionist seems to be upset and wasn’t welcoming to us . I will never come back Regards jheyme c.

Dear Jheyne Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Quality Coordinator Ibis Guarulhos

Excellent

Customer review rating 5.0/5

D. Z. Families - 02/08/2021 Confirmed reviews ALL

Very good.

Dear Z. D., We very much appreciate your comments regarding your stay at the ibis Guarulhos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Quality Coordenator Ibis Guarulhos

Bad customer service

Customer review rating 2.5/5

Pedro S. Solo - 02/08/2021 Confirmed reviews ALL

The front desk was rude and di not provide transportation for us to the airport. As quote they said you até on your own

Dear Mr. S., Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Quality Coordenator Ibis Guarulhos

Good bed near airport

Customer review rating 3.5/5

Fabio Business - 20/07/2021 Confirmed reviews ALL

No frills, comfortable bed, quiet room on 16 floor, decent breakfast

Dear Mr. Fabio, Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Quality Coordenator Ibis Guarulhos

No surprises

Customer review rating 3.5/5

André C. Business - 15/07/2021 Confirmed reviews ALL

I really would appreciate it if you could provide vegan options on the buffet and the menu (fruits and vegetables don't count).

Prezado Sr. André, Agradecemos que tenha dedicado um tempo a nos avaliar. Pelos fatos relatados, pedimos desculpas. Enviaremos sua avaliação ao setor responsável para que possa tomar as devidas providencias. Esperamos que nos dê a oportunidade de servi-lo novamente. Sinceramente, Luana Cancella Coordenadora de Qualidade Ibis Guarulhos

Good for rest before flight

Customer review rating 3.0/5

Joe M. Solo - 13/07/2021 Confirmed reviews ALL

Decent stay. Hard rule no early check in.

Dear Paul A., Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Quality Coordenator Ibis Guarulhos

Ibis Guarulhos

TripAdvisor rating 3.0/5

otavio_santiago 17/06/2020 TripAdvisor review

Because Covid-19 the room should have been i sterilized, with a sign that indicates that. Aldo every room should have a kit with alcohol in a gel, sterilized tissues, so in case of tehguest want to do a extra cleaning. The Frigobar should at least have water, so don't need to go around to pick up some.

Reliable and friendly

TripAdvisor rating 3.0/5

Ellen S Business - 22/12/2019 TripAdvisor review

This hotel has everything you need but no bells and whistles. I stayed there to be close to the airport and also because I frequently stay in IBIS hotels in different parts of the world. This one is definitely the most basic one I have visited. for example, no glass or drinking water in the room, and not totally clean. Service was great and transport to airport smooth and fast.

Graham from Queensland Australia

TripAdvisor rating 4.0/5

grahamt542017 Business - 04/11/2019 TripAdvisor review

I regularly use the IBIS Guarulhos Hotel on my transit from SP state Brazil back to Australia. The Ibis is about 20 minutes in a taxi to the international airport depending on the time of day. The staff are always friendly and the rooms are clean and are very quiet for resting. The restaurant is spacious with a good variety of food available. Good value for money for the transiting passengers. Accor discounts apply.

Good service

TripAdvisor rating 4.0/5

FaustinoB1 Family - 22/05/2019 TripAdvisor review

I've been staying in other Hibis units, so I can compare. Hibis Guarulhos: Hotel well situated, with excellent attendants, but with some bad details: Reception with old and worn furniture, equipment of the room in need of maintenance, for being worn and malfunctioning. First room offered, no conditions of use, because it was smelling of cigarette. Mattress, deformed and old air conditioning, with only 3 speed options and misdirected, as the air bounces off the wall and hits the people in bed, causing cold. Breakfast poor and very expensive for what is offered.

An trustworthy IBIS

TripAdvisor rating 3.0/5

Inspire35169048403 Couples - 23/04/2019 TripAdvisor review

A good hotel for a night sleep with a very good breakfast next morning (this was my specific need after a long flight ended in the late afternoon and before another flight next late morning). Besides: clean facilities; comfortable bed & shower; friendly and effective team to support the stay. Affordable price (not exactly a cheap hotel).

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