ibis Guarulhos 3 stars

Customer review rating (ALL Rating) 4.0/5 1,628 reviews

Best price
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ibis Guarulhos - Image 1
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R. General Osorio 19, Centro, Guarulhos - SP, 07024000 GUARULHOS, Brazil

Description

Hotel extras

  • 12 minutes by car to São Paulo International Airport - Garulhos

  • 13 minutes by car to Garulhos Bus Station

  • 4 minutes by car to Presidente Dutra Highway

  • 100% non-smoking hotel.

  • Payed Covered Parking.

Our accommodation(s)

Hotel location

ibis Guarulhos

R. General Osorio 19, Centro, Guarulhos - SP
07024000 GUARULHOS
Brazil

GPS:-23.47274, -46.53252

Telephone
Fax +55 11 2159-5951

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

LUNCH - A LA CARTE DINNER - A LA CARTE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,628 reviews

TripAdvisor Rating  3.6/5  3,062 reviews

Customer review rating 4.0/5

Gleisson B. Solo - Confirmed reviews ALL

The stay was ok. The transfer from and to the airport is really good. I liked. It is easy to take it at the airport. The food was good, great coxinha and pão de queijo. However, in the room, the bathroom could be better cleaned. The air conditioner and refrigerator did a lot of noise during the whole night.

Dear Gleisson B., Thank you for your review. We are pleased to know that you enjoyed our airport transfer service and the food offerings. However, we regret that the cleanliness of the bathroom and the noise from the air conditioner and refrigerator did not meet your expectations. Your feedback is vital and will be shared with our team to enhance our services. Atenciosamente Supervisora Operacional/Guest Experience Silvana Lins - Hotel Ibis Guarulhos Aeroporto

Customer review rating 5.0/5

Jacques B. E. S. Business - Confirmed reviews ALL

Nice and clean

Dear Jacques B. E. S., Thank you very much for your positive feedback! We are pleased to know that you found our location convenient and our hotel clean. Your satisfaction is important to us, and we hope to welcome you back soon. Atenciosamente Supervisora Operacional/Guest Experience Silvana Lins - Hotel Ibis Guarulhos Aeroporto

Customer review rating 4.5/5

Wolfgang K. D. Business - Confirmed reviews ALL

Very good overall

Dear Wolfgang K. D., Thank you very much for your positive feedback! We are delighted to hear that your experience from check-in to check-out was efficient and professional. Your satisfaction is our priority, and we look forward to welcoming you back soon. Atenciosamente Supervisora Operacional/Guest Experience Silvana Lins - Hotel Ibis Guarulhos Aeroporto

Customer review rating 1.0/5

Mario A. R. A. Business - Confirmed reviews ALL

Espere mas de una hora en una fila para el check in a la 1 am

Prezado Mario A. R. A., Lamentamos que sua experiência não tenha sido satisfatória. Agradecemos por compartilhar seu feedback — ele é essencial para que possamos melhorar. Já encaminhamos sua observação à equipe responsável e tomaremos as medidas necessárias para evitar que isso se repita. Atenciosamente Supervisora Operacional/Guest Experience Silvana Lins - Hotel Ibis Guarulhos Aeroporto

Customer review rating 3.0/5

Steven L. Solo - Confirmed reviews ALL

Booked, but dearer than next door, arrived, given a room which was nice and clean, left. Receptionists always appear very busy and found out most stuff by accident. No luggage facilities this time which was disappointing as I had to go all the way to the airport to secure my luggage so I could enjoy my last afternoon. Getting to the airport wasn’t that easy as the shuttle bus app the QR code at the reception takes you to doesn’t work. In the end I just got on . The gym is almost useless with very flimsy equipment that mostly doesn’t work. No weights to speak of.

Dear Steven L., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your recognition of the cleanliness of your room; however, we regret that your experience fell short of expectations in several areas. We understand your disappointment regarding the lack of luggage facilities during your visit. This service is typically available, and we apologize for any inconvenience this may have caused you. Furthermore, we will address the issue with the shuttle bus app and the gym equipment with our team to ensure a better experience for our guests in the future. Your comments regarding the receptionists' availability will also be taken into consideration as we strive to improve our service. We value your insights and are committed to making the necessary adjustments to enhance our guests' experiences. Atenciosamente Supervisora Operacional/Guest Experience Silvana Lins - Hotel Ibis Guarulhos Aeroporto

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Other web-users rate our hotel

  • 487 reviews 8.5/10 Location
  • 1,097 reviews 5.3/10 Room
  • 1,417 reviews 8.3/10 Service
  • 21 reviews 4.7/10 WiFi
  • 653 reviews 8.6/10 Breakfast
  • 498 reviews 7.7/10 Food
  • 441 reviews 5/10 Cleanliness
  • 308 reviews 4.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.