ibis Guarulhos 3 stars

Customer review rating (ALL Rating) 4.0/5 1,653 reviews

Best price
guarantee
ibis Guarulhos - Image 1
ibis Guarulhos - Image 2
ibis Guarulhos - Image 3
ibis Guarulhos - Image 4
R. General Osorio 19, Centro, Guarulhos - SP, 07024000 GUARULHOS, Brazil

Description

Hotel extras

  • 12 minutes by car to São Paulo International Airport - Garulhos

  • 13 minutes by car to Garulhos Bus Station

  • 4 minutes by car to Presidente Dutra Highway

  • 100% non-smoking hotel.

  • Payed Covered Parking.

Our accommodation(s)

Hotel location

ibis Guarulhos

R. General Osorio 19, Centro, Guarulhos - SP
07024000 GUARULHOS
Brazil

GPS:-23.47274, -46.53252

Telephone
Fax +55 11 2159-5951

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

LUNCH - A LA CARTE DINNER - A LA CARTE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,653 reviews

TripAdvisor Rating  3.6/5  3,062 reviews

Customer review rating 3.0/5

Steven L. Solo - Confirmed reviews ALL

Booked, but dearer than next door, arrived, given a room which was nice and clean, left. Receptionists always appear very busy and found out most stuff by accident. No luggage facilities this time which was disappointing as I had to go all the way to the airport to secure my luggage so I could enjoy my last afternoon. Getting to the airport wasn’t that easy as the shuttle bus app the QR code at the reception takes you to doesn’t work. In the end I just got on . The gym is almost useless with very flimsy equipment that mostly doesn’t work. No weights to speak of.

Dear Steven L., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your recognition of the cleanliness of your room; however, we regret that your experience fell short of expectations in several areas. We understand your disappointment regarding the lack of luggage facilities during your visit. This service is typically available, and we apologize for any inconvenience this may have caused you. Furthermore, we will address the issue with the shuttle bus app and the gym equipment with our team to ensure a better experience for our guests in the future. Your comments regarding the receptionists' availability will also be taken into consideration as we strive to improve our service. We value your insights and are committed to making the necessary adjustments to enhance our guests' experiences. Atenciosamente Supervisora Operacional/Guest Experience Silvana Lins - Hotel Ibis Guarulhos Aeroporto

Customer review rating 5.0/5

Vanessa G. Solo - Confirmed reviews ALL

Stayed overnight in between flights. Very friendly staff, convenient location and shittle to the airport.

Prezada Vanessa G., Agradecemos muito pelo seu comentário positivo! Ficamos felizes em saber que nossa equipe atendeu às suas expectativas e que a localização foi conveniente para a sua estadia. Esperamos recebê-la novamente em sua próxima visita. Atenciosamente Supervisora Operacional/Guest Experience Silvana Lins - Hotel Ibis Guarulhos Aeroporto

Customer review rating 5.0/5

Natasha Z. M. Business - Confirmed reviews ALL

I enjoyed the clean environment and lovely staff of the hotel

Prezada Natasha Z. M., Agradecemos muito pelo seu comentário positivo! Ficamos felizes em saber que nossa equipe atendeu às suas expectativas e que você desfrutou do ambiente limpo e das instalações do hotel. Atenciosamente Supervisora Operacional/Guest Experience Silvana Lins - Hotel Ibis Guarulhos Aeroporto💙💙💙💙

Customer review rating 3.5/5

Danilo T. R. Families - Confirmed reviews ALL

slow check-in process, bed need improovment

Dear Danilo T. R., Thank you for your feedback. I apologize for the slow check-in process you experienced and appreciate your comments regarding the bed comfort. Your insights are valuable as we strive to enhance our guest experience. Best Regards Supervisor Operacional/Guest Experience Silvana Lins - Hotel Ibis Guarulhos Aeroporto

Customer review rating 3.0/5

Jorge A. C. Business - Confirmed reviews ALL

Humidity odor, broken noisy bed, guests smoking weed and cigarette without control despite being reported to reception desk

Dear Jorge, Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet expectations and that you encountered issues such as humidity odor, a broken and noisy bed, and disturbances caused by other guests. Please rest assured that your comments have been forwarded to our management team, and we are taking the necessary steps to address these concerns and prevent similar situations in the future. Your feedback is very important to us and helps us improve the quality of our services. We hope to have the opportunity to welcome you again and provide a much more pleasant experience. Kind regards, ibis Guarulhos Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 494 reviews 8.5/10 Location
  • 1,118 reviews 5.2/10 Room
  • 1,432 reviews 8.1/10 Service
  • 20 reviews 2.5/10 WiFi
  • 665 reviews 8.6/10 Breakfast
  • 501 reviews 7.6/10 Food
  • 443 reviews 4.9/10 Cleanliness
  • 326 reviews 4.5/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Guarulhos

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.