Dear Mr. J., Thank you very much for your kind review. We are delighted to hear that you enjoyed your upgraded room and that our reception and housekeeping teams were able to assist you with your forgotten item. Your kind words are a great motivation for our entire team and truly mean a lot to us. We are very pleased to know that our care and assistance contributed to a pleasant stay. Thank you once again for choosing The Resident Sopot. We hope to have the pleasure of welcoming you back in the future. Best regards, Oliwia Trzynska Front Office Manager

Dear Mrs. B., Thank you very much for your exceptionally kind and thoughtful review. We are truly delighted to hear that you enjoyed our location, the design of the hotel, and the attention to detail that we strive to maintain throughout The Resident Sopot. It is especially meaningful to us to know that you felt safe, genuinely welcomed, and at home during your stay. Creating a warm and personal atmosphere is at the heart of what we do, and your kind words about our team mean a great deal to all of us. Thank you for choosing The Resident Sopot and for sharing such wonderful feedback. We sincerely hope to have the pleasure of welcoming you and your family back very soon. Oliwia Trzynska Front Office Manager

Dear Mr. L., Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our central location in the heart of Sopot, as well as the breakfast. It is especially rewarding to know that our team made you feel welcome with their polite and attentive service. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Sopot soon! Best regards, Oliwia Trzynska Front Office Manager

Dear Mr. L., Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay and appreciated the hotel’s unique character and great location. It was a pleasure having you with us, and we truly appreciate your recommendation. We hope to welcome you back again soon! Best regards, Oliwia Trzynska Front Office Manager

Dear Mr. Lyang, Thank you very much for your kind review and for sharing your experience with us. We are delighted to hear that you enjoyed our central location, with both the train station and the beach within easy walking distance. It is also wonderful to know that you appreciated the friendliness of our team, the smooth check-in process and the cleanliness of your room. We hope to have the pleasure of welcoming you back to Sopot and hosting you again in the future! Warm regards, Zbigniew Brząkała Quality & Sustainability Manager

Dear Mr. Marcin, Thank you very much for your wonderful review! We are delighted that you enjoyed the unique character of our boutique hotel, our central location in Sopot, and, above all, the warm and helpful service provided by our team. It is truly rewarding to hear that you found our hotel “like no other” - creating memorable experiences for our guests is what we strive for every day. We hope to have the pleasure of welcoming you back to Sopot and hosting you again in the future! Warm regards, Zbigniew Brząkała Quality & Sustainability Manager

Dear Palle, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, the friendliness of our team, and the cleanliness of the hotel. We are sorry to learn that the sofa bed did not meet your expectations and was not comfortable for your family. We understand how important a good night's sleep is, especially when traveling with children, and we appreciate you bringing this to our attention. Your comments have been noted and will be shared with our team as we continuously look for ways to improve our guests' experience. We truly appreciate your feedback and hope to have the pleasure of welcoming you and your family back in the future for an even more comfortable stay. Best Regards, Zbigniew Brząkała quality & Sustainability Manager

Dear Maryam, Thank you very much for your lovely review. We are delighted to hear that you enjoyed your stay, appreciated our convenient location, and found our hotel comfortable. It is wonderful to know that our friendly team made a positive impression on you. We truly appreciate your kind words and are especially pleased to hear that you are planning to return for your next stay. We look forward to welcoming you back and providing you with another enjoyable experience. Kind regards, Zbigniew Brząkała Quality & Sustainability Manager

Dear Fintan, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your comfortable stay, appreciated your room, and started your day with our breakfast. At the same time, we are sorry to learn that your experience with our reception team did not meet your expectations. Providing a warm and welcoming service is very important to us, and we will share your comments with our team as an opportunity to improve. We also appreciate your feedback regarding the size of the shower. While the layout of some bathrooms is influenced by the character of our historic building, we understand that comfort is an important part of every stay. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with an even better experience. Kind regards, Zbigniew Brząkała Quality & Sustainability Manager

Dear Kirsty, Thank you so much for your wonderful review and kind words. We are delighted to hear that you had a great stay with us and that you enjoyed the comfort of your room, the cozy bed, and our convenient location close to the train station and the city's attractions. It is especially rewarding to know that our staff made a positive impression on your stay. Your recommendation means a great deal to us. We truly appreciate your feedback and look forward to welcoming you back on your next visit! Warm regards, Zbigniew Brząkała Quality & Sustainability Manager

Dear Philippa, Thank you very much for taking the time to share your kind feedback following your stay with us. We are delighted to learn that you enjoyed our central location, comfortable beds, pillow selection, and the cleanliness of your room. It is also wonderful to know that the bathroom amenities and guest products contributed positively to your experience. Your compliments regarding our team mean a great deal to us. We take pride in providing attentive service to all our guests, and we are pleased that our staff helped make your stay enjoyable and comfortable. We hope that on your next visit you will have the opportunity to experience our culinary offer as well. It would be our pleasure to welcome you back to Hotel Rezydent Sopot in the near future. Kind regards, Zbigniew Brząkała Quality & Sustainability Manager

Dear Alexandra, Thank you for your wonderful review and for choosing to stay with us on so many occasions. We are especially pleased that, during this visit, our team was able to recognize you as a returning guest and make you feel valued. We will be sure to share your kind words with the manager on duty. It is great to hear that you enjoyed your spacious room overlooking the church square, found the beds comfortable, and had a pleasant dining experience in our restaurant. We truly appreciate your loyalty and look forward to welcoming you back for your next stay. Kind regards, Zbigniew Brząkała Quality & Sustainability Manager

Dear Guest, Thank you for your lovely feedback. We are thrilled that you enjoyed your stay and appreciated our charming atmosphere, convenient location, and peaceful room. Konrad will be delighted to hear your kind comments about his reception and local recommendations. Your recognition means a lot to our team. We truly appreciate your recommendation and can't wait to welcome you back for another memorable stay. Warm regards, Zbigniew Brząkała Quality & Sustainability Manager

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your stay did not meet your expectations and that several aspects of your experience left you disappointed. Please accept our apologies for the shortcomings you encountered regarding room cleanliness, amenities, and the level of service provided by some members of our team. At Rezydent Sopot - MGallery Collection, we strive to deliver warm, attentive and personalized hospitality to every guest. Therefore, it is particularly disappointing to read that you felt unwelcome and that basic service standards were not met during your stay. Your comments regarding the condition of the room, missing amenities, and housekeeping oversights have been shared with the relevant department heads for immediate review and corrective action. At the same time, we appreciate your kind words about the gentleman at reception who made a positive impression. We will ensure that your recognition is passed on to him. Guest feedback is invaluable in helping us improve, and while we regret that we were unable to provide the experience you expected, we thank you for bringing these matters to our attention. Kind regards, Zbigniew Brząkała Quality & Sustainability Manager

Good morning, Thank you very much for taking the time to write the above review and for giving us the highest rating! Thank you for your kind words about our team. We are glad that your stay took place in a friendly and relaxing atmosphere. Best regards, Zbigniew Brzakała Quality and Sustainability Manager

Dear Mr. Tom, Thank you for sharing your feedback and for your kind words about your stay and our team. We are truly sorry that the invoice issue affected your overall impression after your visit. Unfortunately, the problem was caused by technical difficulties with the Polish KSeF system, which was completely outside of our control. According to the regulations, we were unable to issue a paper invoice that was not also properly submitted through the system. We fully understand, however, how frustrating this must have been from your perspective, and we apologize for the delays in communication. We sincerely hope that, despite this situation, you still have good memories from your stay with us. If our explanation helps clarify the matter, we would greatly appreciate it if you would consider revisiting your review score. Kind regards, Zbigniew Brząkała Quality & Sustainability Manager

Good morning, Thank you very much for taking the time to write the above review and for giving us the highest rating! Thank you for your kind words about our team. We are delighted that your stay was spent in a friendly and relaxing atmosphere. Kind regards, Zbigniew Brzakała Quality and Sustainability Manager

Dear Mr. Chein, Thank you very much for taking the time to share such a detailed and balanced review of your stay. We are delighted to hear that you had a very pleasant experience overall and that you appreciated our excellent location, high standards of cleanliness, and the comfort of the bathrobes and towels. It is especially rewarding to know that our housekeeping team made a positive impression with their attentiveness and proactive service. We also sincerely appreciate your kind words regarding how our evening team handled the sauna reservation issue. While we regret the initial inconvenience caused by the miscommunication, we are pleased that the follow-up and alternative arrangement met your expectations. At the same time, thank you for your constructive feedback concerning the check-in experience. We sincerely apologize that your arrival felt confusing and less welcoming than it should have been. You are absolutely right - verifying reservation details and identification, as well as considering loyalty status, should be a standard part of the process regardless of room availability. Your comments have been shared with our front desk team, and we will take steps to ensure greater consistency and professionalism moving forward. We also apologize for the oversight regarding the points redemption and the temporary incorrect charge to your credit card. We fully understand how inconvenient this must have been and will reinforce our procedures to prevent similar situations in the future. On a positive note, we are very pleased that your check-out experience was warm and welcoming, and we will gladly pass on your kind feedback to the team. Thank you once again for your valuable insights. We truly hope to have the pleasure of welcoming you back and providing a seamless experience from the very beginning of your next stay. Kind regards, Zbigniew Brząkała Quality & Sustainability Manager

Dear Catherine, Thank you very much for your wonderful review and the highest rating. We are delighted to hear that you enjoyed our great location, friendly service, and comfortable beds. It’s also a pleasure to know that you appreciated the quiet atmosphere and overall room comfort. Thank you as well for your valuable remark regarding the bathroom amenities. Your feedback is very important to us, and we will certainly take it into consideration to further improve our guests’ experience. We hope to have the pleasure of welcoming you again in the future! Kind regards, Zbigniew Brzakała Quality and Sustainability Manager