Rezydent Sopot MGallery Hotel Collection

Very elegant and well-kept hotel. Good localization in the city center. Nice big room (#315) with a comfortable bed and large bathroom. Small but nice spa, including sauna. The breakfast was tasty, even relatively costly (85 PLN). Hope to come back soon.

Best thing about this hotel was your staff at the front desk...incredibly professional yet polite and excellent ability of problem solving...however...restaurant staff needs more lots more training in customer relations and approach, general organisation I gave as a example restaurant in Gdańsk "Chleb i Wino" learn from them...integrity of your kitchen chef or cook is non existing...food is mediocre...took 40 minutes to cook simple filet steak !!! which wasn't tender as it should be...and restaurant wasn't busy rather empty...lady with the name Elżbieta (if remember her name correctly) was really helpful and supportive and I actually felt for her...your restaurant stating opening hours for lunch is 12 noon yet the cook comes at 12 as well ? So really in that case he or she is not even near ready to serve lunch at 12...weekend breakfast time was totally disorganised and chaos...stuff training is needed on regular basis to help them with confidence... Rooms house keeping...oh dear...had to ask front desk to organise to vacuum my room especially bathroom( even that sign was displayed "clean my room")...bath mat was simple left untouched on the floor just couple fresh towels placed on the shelf...no water was ever replaced until I asked (again) front desk...I actually felt uncomfortable and embarrassed to ask as didn't want to be the complaining guest...but on the other hand it meant to be 5 star hotel all should be done without asking...never the less I did enjoy as Dagmara and other ladies (I'm sorry can't remember all the names) were incredibly helpful and professional which saved it all and I'm very grateful to them. Ongoing staff training is crucial...wish you all the success in the future...

All members of the crew were extremely nice, always polite and willing to do things above and beyond a call of duty. Rooms were functional, clean, and well equipped.

Newly renovated hotel in perfect location for a weekend in Sopot. Very comfortable bed, luxurious bathroom, friendly staff. We had a great stay.

Hotel neighborhood is rather noisy, for those who have a light sleep, particularly the train station could be disturbing.