Customer review rating 4.5/5 4,221 reviews
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100 m from the beach and the sea, surrounded by a beautiful park
Swimming pool, saunas and gym included in the price of stay
Family facilities, a play corner and an outdoor playground for children
Rich breakfast buffet with local products
Winestone Restaurant offers original dishes in the form of Les Planches
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 12h00
Spacious rooms, equipped with comfortable, large beds, as well as a view of the green park surrounding the hotel are a guarantee of a successful stay. All our rooms offer 25 m2 of space and are equipped with TV, tea and coffee facilities, a fridge and free WIFI. Most rooms above the ground floor have access to a balcony.
* Subject to availability
* Subject to availability
* Subject to availability
Number of meeting rooms: 7
Maximum size: 232 m²
Maximum capacity: 200 people
Maximum banquet capacity: 120 people
100% genuine reviews from our guestsFind out more
Anastasia and Marine were great, very supportive and helpful.
marcink0k0szka 11/10/2020 TripAdvisor review
Anastasia and Marine were great, very supportive and helpful. My daughter loves them. I hope I will get better offer next time but definitely I will visit you again, You hamburger was also very tasteful!
Irina Families - 10/10/2020 Confirmed reviews ALL
The location is excellent, the room is large and the services are very clean. The carpet was very dirty and the pool is VERY overcrowded and not comfortable.
Sumit S. Couples - 21/09/2020 Confirmed reviews ALL
Good hotel, very good staff and excellent services but the room wasn’t clean 100% Bathroom still had small hair left, food leftovers under the bed, bed wasn’t made properly, working desk wasn’t clean, shelf above the closet was full of dust. AC went had small spider webs. Breakfast services- great Hotel staff - good Other services- good Cleaning- 5/10 Location- 9/10
A nice hotel on an excellent location in Gdansk
Vincent Couples - 12/09/2020 Confirmed reviews ALL
After a nice stay earlier this year, we decided to stay again this hotel for 11 nights and this choice was mainly based on its excellent location, very close -just a 3 minute walk away- to the beach. We got a warm welcome at check-in. We arrived around 13.30, but we were already able to access our room. The lady behind the reception desk was very friendly and an example of excellent customer service. During our stay, we had two different rooms. After two nights, we ran into a small issue with the toilet in our room. The staff in charge at the reception desk immediately provided us with a different room. Again another example of great customer service. Unfortunately this new room was not totally clean. The cleaning team missed a few spots, such as coffee stains on the night cabinet and left-over tea in the water-cooker. The carpet and sofa had dirty spots and traces of squatted insects on the wall and ceiling. In these different times of COVID-19, the rooms are only cleaned on request. Before our arrival, I expressed my wishes to have the room quickly cleaned (emptying waste baskets, replenish toilet paper etc) every 2 days and cleaning the sheets every 4 days. Despite confirmation per email that this was registered, I had to ask for cleaning every time. And whenever there was a cleaning, it wasn't done to our satisfaction. I must say that the quality of the towels were very good. As we stayed in this hotel before, we knew what we could expect regarding the equipment of the room, the view and the comfort. Therefore it mostly matched our expectations, except for the smudgy carpet. The breakfast was fine. The staff did their very best to serve us in English and really took good care of us. There is no buffet these days, but a varied selection of common breakfast products are served at your table and you can order a hot item (eggs, sausages, pancakes etc) or other things (muesli, fruit etc) if you wish. Personally, I find the breakfast relatively expensive for what you get offered, but that is quite common in Mercure hotels all over Europe. The hotel made it mandatory for the guests to wear a mask or cover nose/mouth in public spaces, which is totally understandable. There are also some rules for the elevator - that it can be used by 1 person at a time or by 1 family that belong together. I wished that the staff would have been more strict. There were many people not respecting these rules and also the cleaning staff was seen without mask or stepping into an elevator when someone was already in it. This is a pet-friendly hotel. I have nothing against pets, but I have witnessed a lady letting her dog poop in the hallway on the 3rd floor. This is disgusting and I couldn't help imagining if any of the stains in the carpet in our room were for the same reason. I have also seen people letting their dogs out in front of the hotel and not cleaning up after. The restaurant (Winestone) has a limited menu these days, but the quality is very good. I would easily recommend anyone to use these services and eat there. The salmon, burger and steak were dishes that stood out and the prices were reasonable. The hotel is close to the sea, on just a 3 minute walk and has good public transport connections to the city center by tram. Also restaurants, supermarkets are not far away and you can even walk to the neighboring city of Sopot. All together our stay was enjoyable. A few members of staff really stood out regarding customer service and we will most likely use this hotel again next time, despite our little pieces of dissatisfaction. We understand that people make mistakes and that cleaning staff work under time pressure to get everything done for their guests. We do hope that arrangements made will be kept in the future and we also hope for the staff that the situation will return to normal soon. Staff and management: Thank you for all your efforts to provide us a pleasant stay.
very nice stay
Grzegorz Families - 01/09/2020 Confirmed reviews ALL
During the check in I was not welcome as I used to be as a gold member. Lady on the desk gave me the coupon for a gift... usually gift should wait in the room so I didn't know what should I do with it. So when I asked about this next day on the reception, another guy was confused the same as me. Fortunately young man during check out did something unexpected and I was very positively surprised at the end. So in general it was positive stay. BTW staff during the breakfast was very kind and helpful.
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