Novotel Gdansk Marina 3 stars

Customer review rating (ALL Rating) 4.7/5 2,772 reviews

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Novotel Gdansk Marina - Image 1
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Ul. Jelitkowska 20, 80-342 GDANSK, Poland

Description

Hotel extras

  • 25 minutes along seaside promenade to Sopot pier

  • Sea View Rooms

  • The Fish&Gin restaurant offers original dishes and a wide selection of gin.

  • Parking for guests

  • Online check-in / express check-out

Our accommodation(s)

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Hotel location

Novotel Gdansk Marina

Ul. Jelitkowska 20
80-342 GDANSK
Poland

GPS:54.427961, 18.590126

Telephone
Fax +48 58 553 04 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FISH AND GIN RESTAURANT

Discover our new Fish and Gin concept.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,772 reviews

Customer review rating 3.5/5

Maikel R. Couples - Confirmed reviews ALL

We chose this hotel because of its location and also facilities. But little did we know that the entrance to the swimming pool will give my wife a trauma. It was the weirdest swimming pool entrance we ever had. Because it’s also open for public so not exclusive to hotel guests only. The bed was also small.

Dear Maikel, Thank you for taking the time to share your feedback. We are pleased that you chose our hotel because of its location and facilities, and we hope that your overall stay was enjoyable and that the service met your expectations. We are truly sorry to learn that your wife had an unpleasant experience related to the swimming pool entrance. We regret that it caused her discomfort and left such a negative impression. We understand that the pool's layout and access arrangements may not meet everyone's expectations, especially as the facility is also available to external guests. Thank you once again for your comments, as they help us better understand our guests' experiences and identify areas for improvement. Kind regards, Anna Daniel Guest Experience Manager

Customer review rating 4.5/5

Wojciech S. Business - Confirmed reviews ALL

Great breakfasts!

Dear Wojciech, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our breakfasts and found your business trip sustainable. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best regards, Anna Daniel Guest Satisfaction Manager

Customer review rating 5.0/5

Anna F. Families - Confirmed reviews ALL

Great location, good breakfast and fabulous staff.

Szanowna Pani Anno, Dziękujemy za pozytywną opinię. Cieszymy się, że nasza lokalizacja oraz oferta śniadaniowa spełniły Pani oczekiwania. Doceniamy również miłe słowa dotyczące naszego zespołu. Zapraszamy ponownie! Anna Daniel Kierownik ds. satysfakcji gości

Customer review rating 3.5/5

Beata R. Couples - Confirmed reviews ALL

The hotel has a good standard overall. However, it is important to mention that in this type of hotel, guests would normally expect the receptionists and staff to be more welcoming — for example, greeting guests with a “good morning” when passing by, smiling more often, and having good knowledge of basic information, such as nearby public parking options and recommendations on where to park a car.

Dear Beata, Thank you for sharing your feedback regarding your recent stay at Novotel Gdansk Marina. We are pleased to hear that you found your room to be clean, comfortable, and well-maintained, and that our location met your expectations. We appreciate your insights about our staff's approach to guest interactions. It is our goal to provide a welcoming atmosphere, and your comments will be shared with the team to enhance our service. Additionally, we strive to ensure that our staff is well-informed about local amenities, including parking options. Your feedback is invaluable as we continuously work towards improving our guest experience. Thank you once again for your comments. Anna Daniel Guest Satisfaction Manager

Customer review rating 2.0/5

Manuel S. Business - Confirmed reviews ALL

Try to get an invoice now for some days but no reaction. I was promised to get one by mail after leaving. Should have waited until receipt of it. Kills the feeling of being a valued customer.

Dear Manuel Thank you for your message. We sincerely apologize for the inconvenience and the delay in sending your invoice. We understand your frustration, especially as you were informed that it would be sent to you after your departure. This is not the level of service we aim to provide, and we are sorry that this situation has negatively affected your impression of your stay. Please accept our apologies for the delay. Thank you for your patience and understanding. Kind regards, Anna Daniel Guest Experience Manager

Other web-users rate our hotel

  • 1,043 reviews 9.3/10 Location
  • 831 reviews 8.3/10 Room
  • 875 reviews 9.4/10 Service
  • 18 reviews 9.5/10 WiFi
  • 638 reviews 9.4/10 Breakfast
  • 535 reviews 8.5/10 Amenities
  • 308 reviews 9.8/10 Beach
  • 265 reviews 8.5/10 Cleanliness

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