Novotel Gdansk Marina Hotel 3 stars

Breakfast was very disappointing.

Everything was very good with the room except we had kids above us so sometimes it got noisy, but nothing tragic. The restaurant at floor 0 could be a bit cheaper considering portion sizes and 2.5$ extra for room service. Sunbeds for rent could be changed to lighter ones (e.g wooden) because they are heavy to carry further away. The staff was super nice and helpful.

Room and hotel should be more cleaner

We were on more nights there. With coronavirus acceptance - I don't understand why the rooms weren't cleaned. They should have informed us when we booked the room, not upon arrival. If already, we should have had a whisk in the room, not still asking for a vacuum cleaner. Garbage was emptied only on request, coffee was added only on request. On departure we had a booked taxi for 8:30 pm, we asked the receptionist to change it to 8:00 pm. She saw that we were already at the reception with suitcases, she saw that we already left our room. She changed the arrival of the taxi to 8.00 am.

Dear Sir/Madam, Last year I stayed in Accor hotels multiple times. It was between 60 and 70 nights in different countries (Poland, Russia, Germany, France and more). As a result I achieved platinum member status in your layalty program. Reason of my stay in your hotels was almost always related to my job (business purpose). In general I was always happy about the quality of your service. Loyalty program allowed me to collect reward points and I decided to use them to book a hotel room for a short vacations. I selected Novotel Gdansk Marina hotel, because it is located near the sea and has a direct view on it. I was in this hotel in past, so I knew what to expect. However this time reality was completetly different to my expectations. Hotel is now a huge construction site. Here is a list of negative thinkgs, which I would like to share with you. 1. Neither duting making a booking nor after it nobody informed me that hotel will be under reconstruction. No such information generated a huge negative surprise after my arrival. 2. Main entrance was closed. People had to enter the hotel using side entrance. Corridor that leads from entrance to reception was also uder reconstruction. People had to pass by cables hanging from the ceiling and ladders laying on the floor. There was only one elevator active among three of them. 3. Restaurant was impacted as well. There was a smell of chemicals (glue or paint) during the lunch. On another day workers were eating sandwitches in the restaurant. 4. Due to reconstruction none of upgraded rooms with more space and better view on the sea were available (I was hoping to get one, because platinum member status allows me to get it). 5. Part of corridor on my floor was closed. 6. And probably the worst thing: noise coming from reconstruction was very disturbing during the day. When I was in my room I heard it very well. I hope that you can propose me a compensation for this bad experience. Kind regards Szymon P.

The overall experience of stay is positive. But the hotel was under the re-innovation process and there was no notice about that during the booking. I suppose the hotel staff should inform about potential inconveniences related to that. The noise from building machines was very intensive in daylight time. The pool, gym, and sauna were overcrowded by the people outside of the hotel.

Hotel is "under construction", but my room was brand new. Very good breakfast - evrything fresh and nicely served. But... I understand situation (renovation) but Ithink dust should be regularly wiped out of terminals, monitors etc on the reception desk. It look really really dirty and it was the same way in the evening and in the morning (check in/check out)

Really nice place and service

Had a great time spent in Novotel Gdansk Marina hotel. Well equipped, wonderful location, great & helpful staff and really tasty food (as my youngest daughter eat everything on breakfast and lunch/dinner then it means it was really great). It was so nice that we extended our stay for one more day as nobody wanted to leave :-)

Nice

Super

I enjoyed the stay. View was great, super close to the beach, calm surroundings. Thank you

Food was good, kids playroom was very good too. Renovations were zero problem. Will stay there next time. Handy for the beach, although a bit of a trek to Molo. Room was a little small because our family had grown a bit, but it was no trouble to get the adjacent room for a reasonable price. The pool is great for little ones, nice shallow area. Too many grouchy old people in the sauna.. but they would probably say too many noisy kids!

super

Had booked this stay with my wife, so we could leave the kids with grandparents. We expected a romantic stay and some well deserved rest. When we arrived, all i did hear was the sound of construction, and i was a little nervous about the stay. We asked for a quiet room, away from the noise, and was assured by the receptionist, that construction was between 10-18. I can live with that. Came to the room. Very nice, beautiful view, and enough space for the room to feel airie. The hotel is located just off the beach, but a good 20-25 walk from Sopot. I must say, the construction noise, is not the most romantic sound in the world, and even the drilling did not start until 10 AM, the filling up and empty container with stones did. AT 7:30 thank you very much. Not much for sleeping in that day. I dont understand why you would not inform your guest before hand. We could have booked a different hotel, and actually got some rest. Our plan was to eat breakfast in Sopot, but together with early awakening, and distance. We dicided to try the hotel breakfast. Very dissapointing. Small selection, warm food was cold, the fresh fruit looked old and dry, and bad coffee. You should send you kitchen staff to Novotel Krakow City and see their breakfast. Delicious. The hotel is not bad, the staff is friendly and helpfull. But i do feel, our stay was below the Novotel standard.