Novotel Gdansk Marina

Novotel Gdansk Marina 3 stars

Customer review rating (ALL Rating) 4.6/5 2,127 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 25 minutes along seaside promenade to Sopot pier

  • Sea View Rooms

  • Babysitter service on request (paying)

  • Parking for guests

  • Online check-in / express check-out

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Gdansk Marina

Ul. Jelitkowska 20
80-342 GDANSK
Poland

  • GDANSK OLIWA - SOPOT:  143 HOTEL MARINA

  • SOPOT - GDANSK OLIWA:  143 HOTEL MARINA

  • JELITKOWO PETLA:  2, 6, 8 JELITKOWO PETLA

  • By plane

    GDANSK TROJMIASTO At 14km / 8.7 miles

  • By boat

    GDANSK FERRY TERMINAL At 7km / 4.35 miles

  • By boat

    STENA LINE FERRY INTERNATIONAL At 18km / 11.19 miles

  • By train

    GDANSK OLIWA At 3km / 1.86 miles

  • By train

    SOPOT At 2km / 1.24 miles

GPS:54.427961, 18.590126

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Fish & Gin Restaurant

Discover our new Fish & Gin concept.

Our accommodation(s)

Spacious, adaptable and characterized by contemporary design, the Novotel hotel rooms are the perfect place to stay, meeting all the needs of our guests. Come and choose comfort and space. Our standard Family Room is a perfect example of what Novotel is all about. Facilities include: tea and coffee making facilities, Internet access, satellite TV. Up to 2 adults and 2 children

Our guest reviews

Our guest reviews for
Novotel Gdansk Marina

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,127 reviews

TripAdvisor Rating  4.0/5  174 reviews

Quite good

Customer review rating 3.0/5

Rybicka-dećko Families - Confirmed reviews ALL

not prepared bed for our dhildren despite prebooking for 2+2, breakfast organization might be better, used / old fashion playground for children - I would expect mch more from 4 stars hotel

As always perfect !

Customer review rating 5.0/5

Adrian Business - Confirmed reviews ALL

Perfect hotel for calm stay in Gdańsk. Good bar drinks! Perfect food. Very clean rooms! Keep this way!

Great hotel for the convention !

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Nice staff, rooms and landscapes.

Dear Johan, We very much appreciate your comments regarding your stay at the Novotel Gdansk Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, W imieniu Zespołu Novotel Gdańsk Marina, Patrycja Ozdarska Guest Experience Manager

Tiny and disfunctional

Customer review rating 0.5/5

Matt Friends - Confirmed reviews ALL

Room was tiny, AC did not work first 2 days and then it was blowing dry air which made skin on my body so dry it started to break up. Humidity inside of the room was only 17% which affected my sleep and health, breakfast food choice was closer to school canteen than a hotel. Generally I feel like I wasted my holidays.

Dear Mateusz. S., Thank you for taking the time to tell us about your experience at the Novotel Gdansk Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrycja Ozdarska Guest Experience Manager

Technical problems

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

There is no soap under shower, many places looks old and untouched (some covers between room changes are a bit broken and you can actually feel them under boots), air condition allows minimum 19 (instead of 17), as for technical hotel it really looks more like 2 start than 3

Dear Artur, Thank you for taking the time to tell us about your experience at the Novotel Gdansk Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrycja Ozdarska Guest Experience Manager

Great stay!

Customer review rating 5.0/5

Edyta Families - Confirmed reviews ALL

It was a nicely spent family long weekend. Breakfasts were delicious as usual. The only drawback is lack of bathrobes. We will for sure come back in a few months :)

Dear Edyta, We very much appreciate your comments regarding your stay at the Novotel Gdansk Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrycja Ozdarska Guest Experience Manager

High risk when it comes to COVID

Customer review rating 0.5/5

Przemyslaw Business - Confirmed reviews ALL

No one checks COVID certificates at the reception desk. Guests are no wearing masks in common areas and the stuff in no interested in that case.

Szanowny Panie Przemysławie, dziękujemy za pozostawienie opinii. Jest nam niezmiernie przykro, że pobyt w naszym hotelu nie udał się tak jakby Pan tego oczekiwał. Najmocniej przepraszamy, za nieprzyjemności i niedogodności jakie spotkały Pana podczas pobytu. Nasz hotel zachowuje wszystkie standardy covidowe, staramy się, aby zarówno personel jak i goście przestrzegali obowiązujących zasad. Przykro nam, że to zdecydowało to o pełnej i niskiej opinii na temat naszego obiektu. Wszystkie uwagi są dla nas bardzo ważne, bo dzięki nim możemy tylko poprawiać swój serwis. Mamy nadzieję, że jeszcze odwiedzi Pan nasz hotel, a my będziemy mieli możliwość odczarowania tego niemiłego wrażenia. W imieniu Zespołu Novotel Gdańsk Marina, Patrycja Ozdarska Guest Experience Manager

Great location

Customer review rating 4.5/5

Kym Families - Confirmed reviews ALL

New refurbishment is very well done

Dear DAVID, We very much appreciate your comments regarding your stay at the Novotel Gdansk Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrycja Ozdarska Guest Experience Manager

Red Bull BC One World Final

TripAdvisor rating 3.0/5

lajkoonik TripAdvisor review

Great location, good hotel, amazing people at front desk. Experience in the bar was terrible. So, if you are not going to go to the bar, you can choose the hotel. Or maybe you will be lucky and the new employees will work at the bar.

Hotel is clean and in good area! But very poor service

TripAdvisor rating 3.0/5

bogdangeorgiwan TripAdvisor review

The clean service was poor, because of Covid the just cleaned the bathroom and after the clean mate left, she let the room door open, so that anybody could enter my room and took my belongings. Nobody in the hotel was interested in my complain and that is a very poor service for me. I would definitely never come back to this hotel.

Dear Guest, we are really sorry that our cleaning services did not get your expectations. Just like you mentioned, during the covid our cleaning services contains bathroom cleaning, towel change (on request), vacuuming, complement the tea/coffee facilities and take the garbage. During the stay, after third night we change the bed. During the stay housekeeping do not touch bed or guest stuff. We apologize for the mentioned situation and We are sorry that you thought that we did not care about this situation. Best Regards, Novotel Gdańsk Marina Team

Feeling the breeze

TripAdvisor rating 4.0/5

Tomasz S TripAdvisor review

This is a very nice hotel. Located close to the beach in the the quiet area at the edge between Sopot and Gdansk. Rooms are spacious and well equipped. It is a bit annoying that too many people from outside of the hotel use the spa area. This is extremely annoying during the covid situation.

Thank you for your review! Hope to see you again, Best Regards Novotel Gdańsk Marina Team

Will never stay there again

TripAdvisor rating 2.0/5

Doswiadczony Couples - TripAdvisor review

On number of visits hotel continues to provide bad service. On every occassion they refused upgrade using various excuses, even though clearly on the website better rooms were available. Receptionits had "couldn't care less" attitude. Room was very cold (even though this was used as an excuse not to give an upgrade), no instructions how to heat it (central ventilation was switched off). Room quite basic, the only Novotel Ive seen that doesn't offer individual cosmetics (only big containers availale with hair and body gel). Restaurant/bar has very short opening times. As we arrived in the evening we couldn't use drink vouchers. Next day same receptionist couldn't care less again. Only when second one arrived she didn't have problem to go to the bar and serve drinks. Fortunately there are plenty other hotels in the area that really care about guests. If Novotel Marina doesn't want my business, I will not stay there again.

Dear Guest, I am very sorry that the stay at our hotel was not a successful one. I hope you will visit us again after the pandemic situation. Best Regards, Tomasz

Złe doświadczenie

TripAdvisor rating 2.0/5

luciaprokesova TripAdvisor review

We were on more nights there. With coronavirus acceptance - I don't understand why the rooms weren't cleaned. They should have informed us when we booked the room, not upon arrival. If already, we should have had a whisk in the room, not still asking for a vacuum cleaner. Garbage was emptied only on request, coffee was added only on request. On departure we had a booked taxi for 8:30 pm, we asked the receptionist to change it to 8:00 pm. She saw that we were already at the reception with suitcases, she saw that we already left our room. She changed the arrival of the taxi to 8.00 am.

Nice place...

TripAdvisor rating 5.0/5

mortenp746 Couples - TripAdvisor review

Nice hotel, with good service. Close to the sea. The distance to Sopot take ½ hour to walk, but it is a nice walk. The renowatet rooms are nice, special the AC. The break first is god the and the staff make a god job.

Dear Sir, Thank you very much, we appreciate your comment very much. We hope that we will have a pleasure to welcome you again in our hotel!

Typical 3 star hotel

TripAdvisor rating 3.0/5

Hznor Solo travel - TripAdvisor review

Great location and facilities, and also dog friendly. Unfortunately hard and uncomfortable beds that needs upgrading. Rooms are okay. Also not very good food in the restaurant, and very few vegetarian alternatives.

Dear Sir, Thank you for sharing your opinion. We are sorry that our hotel do not meet your expectations. Thank to messages like this one, we know what we can improve. We hope that you will vist us again and we will surprise you with lots of new facilities. Best regards

Relaxing place at the beach

TripAdvisor rating 5.0/5

Mobile37774992319 Families - TripAdvisor review

I have now been to this hotel for the fourth time and certainly would like to come back in the future. This was a relaxing and pleasant stay. A nice and accommodating staff, one really felt to be taken care of. Regarding food, there is an excellent and versatile breakfast buffet. In the lobby there is a bar/restaurant with tasty lunch ($10-15) and drinks for a surprisingly low price (as of hotel restaurants). If you like to eat outside of the hotel, there are tons of other places at the nearby promenade you can choose from. The room seemed to just have been remodeled. It is small but the design appears to be practical, so you do not feel need for more space even with two people in the room. The pool is of good size and it was not crowded. In fact, I was the only one using it which was great. There is also a fitness area adjacent to the pool but I did not try it yet. If you like to jog at the beach you are at the right place. There is a quick back door access to it, so you are right there here you want to be. In the hotel’s backyard there is a tennis court and a large playground for children. They have also indoor gaming, so the kids can stay busy. Overall, it is a nice and quiet hotel at a great location for a decent price that offers plenty of options to enjoy vacation for you and your family.

A Great Place to Stay

TripAdvisor rating 5.0/5

Christine B Solo travel - TripAdvisor review

The room was perfect for my needs and the staff at the hotel very friendly and helpful. The room was quiet and clean and very comfortable.If there is anything I could critisize it would be the water pressure of the shower. The location is great and it is easy to get to the city from the hotel. As I had to get to the airport very early in the morning the receptionist organised a taxi pickup at a very fair fixed price. I very much enjoyed staying here, thank you!

Dear Christine, Thank you very much for your comments regarding your stay at the Novotel Gdansk Marina. It is always a pleasure to receive positive feedback. You can be sure that the pressure of the shower will be corrected during our modernization. Your sincerely,

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