Mercure Gdynia Centrum 3 stars

Customer review rating (ALL Rating) 4.5/5 3,382 reviews

Mercure Gdynia Centrum - Image 1
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Description

Hotel extras

  • 301 air-conditioned rooms, including over 100 with panoramic sea views

  • Location in Gdynia and convenient access to important Tricity attractions

  • Beach and Seaside Boulevard 100 metres away

  • Spacious parking for 200 vehicles at the disposal of guests

  • Rich gastronomic offer inspired by local tradition

Our accommodation(s)

Hotel location

Mercure Gdynia Centrum

Armii Krajowej 22
81372 GDYNIA
Poland

GPS:54.517261, 18.543287

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,382 reviews

TripAdvisor Rating  4.1/5  931 reviews

Customer review rating 4.0/5

Renata J. Business - Confirmed reviews ALL

I was nicely surprised by the look of the new interior of the rooms, I would suggest to add description of rubbish segregation rules as I wasn't sure which colour was to which rubbish. The only letdown as was Nikoleta she is grumpy as hell, approached her for welcome drinks which were not very welcomed after this encounter. This is not first time she has extremely bad customer service manners, old staff was so much more welcoming. It's a shame she is representing such a nice hotel. I visit Mercure for over 10 year and never met more unpleasant member of staff. Big thanks to Mrs Gosia as usual.

Dear Ms. J., Thank you for taking the time to share your comments regarding your recent stay at Mercure Gdynia Centrum. We are pleased that you appreciated the new decor of our rooms. As you noted, we are committed to improving our amenities, and we believe that the modernized spaces will significantly enhance the comfort and quality of our guests' experiences. We appreciate your suggestion regarding the description of waste sorting rules. Clear communication is key, and we will certainly consider placing this information in a more visible spot to help our guests understand the recycling process. Unfortunately, I was saddened to learn about your experience with one of our staff members. Our goal is to ensure that all guests feel welcomed and valued during their stay. Your comments regarding the service received will be addressed internally as we strive to maintain high standards of customer service within our team. We are glad that you had a positive interaction with Ms. Gosia, and we will ensure that her excellent service is acknowledged. Once again, thank you for your constructive feedback, and we hope to have the opportunity to welcome you back to Mercure Gdynia Centrum in the future. On behalf of the management and team at Mercure Gdynia Centrum, Patryk Adrych Guest Relations Manager

Customer review rating 2.0/5

Karsten T. Business - Confirmed reviews ALL

I complain about my door (3 times) that could not be proper locked, without slamming it to the locker. Was still not fixed before my check out, so i was i little bit disappointed. Room number was 720.

Dear Mr. T., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you encountered with the door in your room. Please know that we take such matters seriously, and I regret that the issue was not resolved during your visit. Our standard is to address any inconveniences immediately. We value your opinions and will use them to improve our services and ensure our guests have a more comfortable experience in the future. As we are currently undergoing modernization, we hope that you will visit us again in the future, and that your experience with our new, beautiful interiors will be significantly better. On behalf of the management and the team at Mercure Gdynia Centrum, Patryk Adrych Guest Relations Manager

Customer review rating 4.5/5

Simon K. Business - Confirmed reviews ALL

Everything was Perfect , except the pillows which were too Hard and too flat to sleep on. Breakfast was really nice , staff did a Great Job and the Location is also nice.

Dear Mr. K., Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your time at our hotel and appreciated the breakfast and the service of our staff. Your comments regarding the pillows have been noted, and we will take them into consideration, as we continually strive to improve the comfort of our guests. We invite you to make use of our services again in the future. On behalf of the management and the team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager

Customer review rating 5.0/5

Wiktor U. Business - Confirmed reviews ALL

Super

Szanowny Panie Wiktorze, Dziękujemy za Pańską pozytywną opinię. Cieszymy się, że pobyt w Mercure Gdynia Centrum spełnił Pańskie oczekiwania. Zachęcamy do odwiedzenia nas ponownie, aby móc cieszyć się naszą gościnnością oraz nowymi udogodnieniami, które wprowadzamy w ramach naszych działań modernizacyjnych. W imieniu dyrekcji i zespołu hotelu Mercure Gdynia Centrum, Patryk Adrych Kierownik ds. Relacji z Gośćmi

Customer review rating 5.0/5

Barbara D. Friends - Confirmed reviews ALL

As above

Dear Ms. D., Thank you for taking the time to share your positive experience at Mercure Gdynia Centrum. We are pleased that your stay was comfortable, especially appreciating the bed, breakfast, and the beautiful view of the sea. Your feedback is invaluable to us. We eagerly look forward to welcoming you again for another pleasant visit. On behalf of the management and the team at Mercure Gdynia Centrum, Patryk Adrych Guest Relations Manager

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Other web-users rate our hotel

  • 1,001 reviews 9.5/10 Location
  • 1,114 reviews 7.5/10 Room
  • 1,076 reviews 9.2/10 Service
  • 18 reviews 5.2/10 WiFi
  • 942 reviews 9.2/10 Food
  • 817 reviews 9.7/10 Breakfast
  • 281 reviews 7.2/10 Cleanliness
  • 202 reviews 9.8/10 Beach

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