Mercure Gdynia Centrum 3 stars

TripAdvisor rating 4.0/5 824 reviews
Mercure Gdynia Centrum
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • GDANSK LECH WALESAPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Gdynia Centrum

Armii Krajowej 22
81372
gdynia
poland

Tel: +48586663040

Fax: (+48)58/6208651

Contact email

Check-in from 15h00

Check out up to 12h00

  • ZKM GDYNIA :   S ARMII KRAJOWEJ

  • By plane

    GDANSK LECH WALESA At 24km / 14.91 miles - Shuttle paying

  • By train

    GDYNIA GLOWNA At 1km / 0.62 miles

GPS :54.517261, 18.543287

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with sea view

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Family Suite with 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Suite with sea view

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

MyRoom: On the red carpet

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

MyRoom: Ahoy, adventure!

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Superior Room with sea views

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 single beds Sea view

  • Max. number of persons: 2

Our restaurants and bars

WINESTONE

Type of cuisine: International

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 366

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Mercure Gdynia Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,201 reviews

tripadvisor

TripAdvisor Rating 4.0/5

824 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Let down by service at dinner

Customer review rating 4.4/5

Tom Business - 10/01/2020 Confirmed reviews ALL

Breakfast and room good as usual. Front desk helpful but the dinner on Tuesday evening the staff were too busy looking at their phones I had to come up to the bar to order and to pay.

Dear Tom, Thank you for taking the time to tell us about your experience at the Hotel Mercure Gdynia Centrum. I am sorry that your experience, especially during the event, did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patryk Adrych Guest Relation Manager

Very children friendly place

Customer review rating 4.4/5

Ewa Families - 04/01/2020 Confirmed reviews ALL

Nice helpful staff, great food, place for kids to play -lobby organize in the manner that parents can rest, look after their kids and have a tea/meal. Only lack of hotel phone numbers list in the room made me give 9/10. When it's 3 am and u r a single parent with 2 kids and 1 is ill it is quite handy to have a possibility to call a hotel's reception for help. Apart of this small thing - great place.

Dusche nicht ok

Customer review rating 4.4/5

W. K. Families - 28/12/2019 Confirmed reviews ALL

We had to run the water more than 5 minutes until it was warm enough to take a shower. I reported twice to thr reception, but it was nit improved

Dear Wolfgang K., Thank you for writting to us about your experience with water at our hotel. I am sorry that your stay did not meet your expectations; please allow me to express my sincerest apologies. Your comments are taking into consideration and will help us to improve our service in the future. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Wolny Deputy Hotel Manager

Nice like always

Customer review rating 4.4/5

Elisabeth S. Solo - 22/12/2019 Confirmed reviews ALL

Good service everywhere, like always. A pleasure to be there.

Very good hotel

Customer review rating 4.4/5

Dagnija Business - 20/12/2019 Confirmed reviews ALL

Everything was ok, except room was a bit too cold and I could not manage to increase room temperature.

eng.

Customer review rating 4.4/5

Krzysztof Couples - 09/12/2019 Confirmed reviews ALL

perfect

Nice hotel

Customer review rating 4.4/5

Katarzyna Families - 07/12/2019 Confirmed reviews ALL

Staff very friendly and kind. Good location and nice place.

Short stay

Customer review rating 4.4/5

Kajetan Solo - 06/12/2019 Confirmed reviews ALL

Very nice hotel with modern design( inside) . Food quality was high with nice variety. Stayed in sea view suite which was perfect. Malgorzata has checked me in, she was very polite and professional. Made a very good first impression. I did came across some issues although and when reported to the reception staff has been ignored which I was not really impressed with and definitely was not expecting it from accor and beeiya Silver member. The very next day after I followed up I have been met personally by Kasia the Head Housekeeper. I was very impressed by her great customer service and the way she resolved those issues and made things right after the challenges I came across my stay.

Szanowny Panie Kajetanie, Dziękujemy za wiadomość. Raz jeszcze w imieniu całego zespołu pragnę przeprosić Pana za napotkane niedogodności i niestosowne zachowanie recepcji. Cieszy nas, że sytuacja zakończyła się pozytywnie i pozostawiła w Pana oczach dobre wrażenie - Pana przypadek wiele nas nauczył, przez co przy kolejnych wizytach będziemy mogli zaprezentować się z najlepszej strony dając wyraz naszym największym staraniom. Liczymy na spotkanie już niebawem. Z pozdrowieniami od zespołu, Patryk Adrych Kierownik ds. Relacji z Gośćmi Mercure Gdynia Centrum pa…

Used to be more comfortable (under old hotel name)

Customer review rating 4.4/5

Marek Solo - 06/12/2019 Confirmed reviews ALL

Room 719: door does not latch "automatically" due to friction / bad maintaining. YOU need to check / push manually each time you leave the room. Damaged shower. Hotel: unnecessarily unfriendly procedure of parking exit ticket validation. YOU have to remember to go to the reception and have it validated each time you want to leave. Could have been done once for the whole stay. Instead of "experience managers" you need a "mister fixit".

Szanowny Panie Marku, Dziękuję w imieniu zespołu za poświęcony czas i wypełnienie ankiety dotyczącej satysfakcji po pobycie w Mercure Gdynia Centrum. Niestety system parkingu nie pozwala nam na przedłużenie ważności biletu do końca pobytu. Podobnie jak w innych hotelach, koniecznym jest każdorazowe odbicie go w recepcji. Postaramy się ten proces maksymalnie uprościć już niebawem. Dziękujemy za wskazanie niedogodności w pokoju - nie powinny one mieć miejsca, za co serdecznie przepraszamy. Osobiście dopilnuję, żeby ta kwestia już się nie powtórzyła. Jako Guest Experience Manager staram się być jak najbliżej potrzeb Gości - będę zaszczycony mogąc przy kolejnej wizycie zająć się Pana pobytem. Pozostaję do Pana dyspozycji po adresem email wskazanym poniżej. W imieniu pracowników i dyrekcji Mercure Gdynia Centrum, Patryk Adrych Guest Experience Manager Mercure Gdynia Centrum pa…

Good location, friendly and helpful staff - I will definitely consider staying again.

Customer review rating 4.4/5

T M. Solo - 03/12/2019 Confirmed reviews ALL

The room was good and the breakfast was good too. Staffs English is good and I’ll recommend the hotel I stayed at to anyone visiting Gdynia.

Excellent hotel

TripAdvisor rating 4.0/5

Vacation66302131775 Solo travel - 27/11/2019 TripAdvisor review

I recently stayed at this hotel found it to be an excellent clean efficient value for money all staff working in the hotel understood English and was highly professional food at the hotel was excellent specially the breakfast there wasn't nothing you didn't want everything was hot and you had a Great selection for everyone.

SUPER

Customer review rating 4.4/5

Mariusz Friends - 26/11/2019 Confirmed reviews ALL

SUPER

Panie Mariuszu, Dziękujemy za wiadomość zwrotną dot. pobytu w naszym hotelu. Bardzo się cieszymy, że spełnił on Pana oczekiwania i wywował tak pozytywne odczucia! Pozdrawiamy, Patryk Adrych Kierownik ds. Relacji z Gośćmi Mercure Gdynia Centrum pa…

Fantastic experience great hotel staff couldn't do anything else to help

Customer review rating 4.4/5

Eddie A. D. Solo - 25/11/2019 Confirmed reviews ALL

Hotel was clean tidy and very luxurious looking it was not to any one time anybody working in the hotel didn't know the answer to something And was all very helpful. The breakfast in the morning was excellent great quality looked fantastic and a very wide selection And always never once did you want for anything

Good location. Service was good, but rooms are a little tired

Customer review rating 4.4/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

No power sockets for laptops and chargers at the desk Very limited selection of TV channels and almost all in Polish Bathrooms looking tired. Breakfast was uninspiring Lobby and service were good, location is good

The beds are not good

Customer review rating 4.4/5

Bt Business - 17/11/2019 Confirmed reviews ALL

Nice stay but the beds are too hard

Unpretentious , great service well above three star hotel

Customer review rating 4.4/5

Maria N. Couples - 17/11/2019 Confirmed reviews ALL

Perfect location , pleasant room well equipped and nicely decorated room , all services in place , good breakfast, restaurant and room service all staff I encounter was very nice in manner and helpful , staff in the restaurant very helpful nothing was too much to do

Droga Pani Mario, Dziękujemy za tak wiele miłych słów! To niezwykle motywujące i wzruszające. Mamy nadzieję, że niebawem uda nam się spotkać ponownie i ten czas także okaże się miłym wspomnieniem. W imieniu zespołu, Patryk Adrych Kierownik ds. Relacji z Gośćmi Mercure Gdynia Centrum pa…

Very good

Customer review rating 4.4/5

Wa Z. Solo - 12/11/2019 Confirmed reviews ALL

No problems of any kind

Jestem zawiedziony.

Customer review rating 4.4/5

Sławek Families - 09/11/2019 Confirmed reviews ALL

I arrived at the hotel and immediately at the reception found that the hotel does not take into account the suggestions written when booking. This situation did not appear in this hotel for the first time. I am in the Accor program and I felt worse than a street visitor. So why participate in this program ??? In addition, unpleasant service to people working at the reception. From this hotel I went to the Novotel Gdańsk Marina hotel and there the mega service was a plus. Nice to see you are expected.

Szanowny Panie Sławomirze, Witam serdecznie w imieniu całego zespołu. Pragnę przeprosić Pana za napotkaną niedogodność. Niezwykle smuci mnie fakt, że Pana prośba nie została poprawnie spełniona przez nasz zespół. Liczę, że pomimo tego niefortunnego zajścia, zechce Pan w niedalekiej przyszłości odwiedzić ponownie nasz hotel, by dać nam szansę odbudowania zaufania i umocnienia w naszych najszczerszych chęciach. Sugestie wyniesione z Pana wiadomości zostaną niezwłocznie przekazane do analizy kierownictwu hotelu. Życzę udanego dnia, Patryk Adrych Kierownik ds. Relacji z Gośćmi Mercure Gdynia Centrum pa…

Mercure Gdynia

Customer review rating 4.4/5

Krzysztof Couples - 08/11/2019 Confirmed reviews ALL

Very good location, nice staff, clean, good facility

Witam serdecznie w imieniu całego zespołu. Dziękuję za wypełnienie poniższej ankiety. Jest ona dla nas niezwykle istotna. Dzięki niej będziemy mogli świadomiej podejmować kroki w kierunku poprawy jakości usług i obsługi w Mercure Gdynia Centrum. Każda, choćby najmniejsza uwaga, zostanie przekazana Kierownictwu hotelu do stosownej analizy. Życzę udanego dnia, Patryk Adrych Kierownik ds. Relacji z Gośćmi Mercure Gdynia Centrum pa…

nice like always

Customer review rating 4.4/5

Elisabeth M. H. S. Solo - 05/11/2019 Confirmed reviews ALL

lovely.

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