Mercure Gdynia Centrum 3 stars

Customer review rating (ALL Rating) 4.5/5 3,314 reviews

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Mercure Gdynia Centrum - Image 1
Mercure Gdynia Centrum - Image 2
Mercure Gdynia Centrum - Image 3
Mercure Gdynia Centrum - Image 4
Armii Krajowej 22, 81372 GDYNIA, Poland

Description

Hotel extras

  • 301 air-conditioned rooms, including over 100 with panoramic sea views

  • Location in Gdynia and convenient access to important Tricity attractions

  • Beach and Seaside Boulevard 100 metres away

  • Spacious parking for 200 vehicles at the disposal of guests

  • Rich gastronomic offer inspired by local tradition

Our accommodation(s)

Hotel location

Mercure Gdynia Centrum

Armii Krajowej 22
81372 GDYNIA
Poland

GPS:54.517261, 18.543287

Telephone
Fax +48 58 620 86 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Unique concept, dedicated to Mercure brand, invites you to extraordinary culinary journey of Polish and Mediterranean served in a creative way, as well as rich selection of wines from all over the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,314 reviews

Customer review rating 3.0/5

Simon W. Couples - Confirmed reviews ALL

We stay in gdynia often but it's the first time in this hotel. Overall it was a good place, the staff were pleasant the room comfortable and we tried the wine in the winestone bar and that was nice ! The only issue was the noise from the renovation work. It was invasive and made it very difficult to spend quiet time in the room during the day. I think it would have been fair to inform guests specifically before check in. An email should be sent to let people know. Yes it is in booking.com but it's buried in the notes. Other hotels we have stayed in have done this and I think doing it in this case it is a reasonable expectation.

Dear Mr. W., Thank you for sharing your comments regarding your recent stay at the Mercure Gdynia Centrum hotel. We are pleased that you found our staff to be pleasant and that you enjoyed your experience at the Winestone bar. We always strive to create a friendly atmosphere for our guests. We sincerely apologize for the inconvenience caused by the noise from renovation work during your visit. We understand that such disturbances can significantly impact the comfort and enjoyment of your stay. Modernizing our guest spaces is a priority for us, and we have recently commenced significant changes in this area. We believe that these improvements will greatly enhance the comfort and quality of future stays. Your feedback regarding communication is valuable to us. We appreciate your suggestion to send an email informing guests about ongoing renovations. Although we provide this information on booking platforms, we recognize that it is not always easily noticeable. Your input will be taken into account in our ongoing efforts to improve our guests' experiences. We hope that despite the difficulties encountered, you will consider staying with us again in the future. Once again, thank you for your feedback. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager

Customer review rating 5.0/5

Marta W. Friends - Confirmed reviews ALL

The quality of room is the best. All the staff is helpful and that's important. They're always available for any questions about stay etc.

Dear Ms. W., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that the quality of your room was excellent and that our staff provided you with helpful service. Your compliments will be forwarded to the team, as they strive to ensure that every guest has a pleasant experience. We look forward to your return in the future. On behalf of the management and the team at Mercure Gdynia Centrum, Patryk Adrych Guest Relations Manager

Customer review rating 5.0/5

Speckhardt B. Business - Confirmed reviews ALL

Nice hotel and a very good and helpful staff

Dear Mr. Speckhardt, Thank you for your kind words regarding your recent stay with us. It is wonderful to hear that you enjoyed the hotel and found our staff helpful. We continually strive to provide a high standard of service and comfort for our guests, and your positive feedback is extremely valuable to us. We eagerly await your return during your next visit. On behalf of the management and the team at Mercure Gdynia Centrum, Patryk Adrych Guest Relations Manager

Customer review rating 5.0/5

Krzysztof N. Business - Confirmed reviews ALL

As always when staying in Gdynia, choosen this hotel due to it's location and breakfast. Variation of options is astonishing and they offer scrambled eggs made from actually REAL eggs, not this dry powder like in most hotels!! This prooves high class of this facility. Very friendly staff and comfortable bed makes every stay very satisfactionary.

Dear Mr. N., Thank you for your kind feedback regarding your stay at the Mercure Gdynia Centrum Hotel. We are pleased to hear that our breakfast offerings, particularly the scrambled eggs made from real eggs, met your expectations, as we strive to provide our guests with high-quality culinary experiences. It is also gratifying for us that our staff and comfortable accommodation contributed to your overall satisfaction. We eagerly look forward to welcoming you again during your next visit to Gdynia. On behalf of the management and the team at Mercure Gdynia Centrum Hotel, Patryk Adrych Guest Relations Manager

Customer review rating 4.0/5

Renata J. Business - Confirmed reviews ALL

I was nicely surprised by the look of the new interior of the rooms, I would suggest to add description of rubbish segregation rules as I wasn't sure which colour was to which rubbish. The only letdown as was Nikoleta she is grumpy as hell, approached her for welcome drinks which were not very welcomed after this encounter. This is not first time she has extremely bad customer service manners, old staff was so much more welcoming. It's a shame she is representing such a nice hotel. I visit Mercure for over 10 year and never met more unpleasant member of staff. Big thanks to Mrs Gosia as usual.

Dear Ms. J., Thank you for taking the time to share your comments regarding your recent stay at Mercure Gdynia Centrum. We are pleased that you appreciated the new decor of our rooms. As you noted, we are committed to improving our amenities, and we believe that the modernized spaces will significantly enhance the comfort and quality of our guests' experiences. We appreciate your suggestion regarding the description of waste sorting rules. Clear communication is key, and we will certainly consider placing this information in a more visible spot to help our guests understand the recycling process. Unfortunately, I was saddened to learn about your experience with one of our staff members. Our goal is to ensure that all guests feel welcomed and valued during their stay. Your comments regarding the service received will be addressed internally as we strive to maintain high standards of customer service within our team. We are glad that you had a positive interaction with Ms. Gosia, and we will ensure that her excellent service is acknowledged. Once again, thank you for your constructive feedback, and we hope to have the opportunity to welcome you back to Mercure Gdynia Centrum in the future. On behalf of the management and team at Mercure Gdynia Centrum, Patryk Adrych Guest Relations Manager

Other web-users rate our hotel

  • 1,009 reviews 9.5/10 Location
  • 1,108 reviews 7.5/10 Room
  • 1,068 reviews 9.3/10 Service
  • 19 reviews 5/10 WiFi
  • 815 reviews 9.6/10 Breakfast
  • 277 reviews 7.3/10 Cleanliness
  • 56 reviews 3/10 Bar

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