Mercure Gdynia Centrum 3 stars

Nice helpful staff, great food, place for kids to play -lobby organize in the manner that parents can rest, look after their kids and have a tea/meal. Only lack of hotel phone numbers list in the room made me give 9/10. When it's 3 am and u r a single parent with 2 kids and 1 is ill it is quite handy to have a possibility to call a hotel's reception for help. Apart of this small thing - great place.

We had to run the water more than 5 minutes until it was warm enough to take a shower. I reported twice to thr reception, but it was nit improved

Good service everywhere, like always. A pleasure to be there.

Everything was ok, except room was a bit too cold and I could not manage to increase room temperature.

perfect

Staff very friendly and kind. Good location and nice place.

Very nice hotel with modern design( inside) . Food quality was high with nice variety. Stayed in sea view suite which was perfect. Malgorzata has checked me in, she was very polite and professional. Made a very good first impression. I did came across some issues although and when reported to the reception staff has been ignored which I was not really impressed with and definitely was not expecting it from accor and beeiya Silver member. The very next day after I followed up I have been met personally by Kasia the Head Housekeeper. I was very impressed by her great customer service and the way she resolved those issues and made things right after the challenges I came across my stay.

Room 719: door does not latch "automatically" due to friction / bad maintaining. YOU need to check / push manually each time you leave the room. Damaged shower. Hotel: unnecessarily unfriendly procedure of parking exit ticket validation. YOU have to remember to go to the reception and have it validated each time you want to leave. Could have been done once for the whole stay. Instead of "experience managers" you need a "mister fixit".

The room was good and the breakfast was good too. Staffs English is good and I’ll recommend the hotel I stayed at to anyone visiting Gdynia.

I recently stayed at this hotel found it to be an excellent clean efficient value for money all staff working in the hotel understood English and was highly professional food at the hotel was excellent specially the breakfast there wasn't nothing you didn't want everything was hot and you had a Great selection for everyone.

SUPER

Hotel was clean tidy and very luxurious looking it was not to any one time anybody working in the hotel didn't know the answer to something And was all very helpful. The breakfast in the morning was excellent great quality looked fantastic and a very wide selection And always never once did you want for anything

No power sockets for laptops and chargers at the desk Very limited selection of TV channels and almost all in Polish Bathrooms looking tired. Breakfast was uninspiring Lobby and service were good, location is good

Nice stay but the beds are too hard

Perfect location , pleasant room well equipped and nicely decorated room , all services in place , good breakfast, restaurant and room service all staff I encounter was very nice in manner and helpful , staff in the restaurant very helpful nothing was too much to do