Mercure Gdynia Centrum

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Mercure Gdynia Centrum 3 stars

Customer review rating (ALL Rating) 4.5/5 2,310 reviews

ALLSAFE approved hotel

Mercure Gdynia Centrum
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Description

Hotel extras

  • 294 air-conditioned rooms, 150 of which have panoramic sea views

  • Location in Gdynia and convenient access to important Tricity attractions

  • Beach and Seaside Boulevard 100 metres away

  • Spacious parking for 200 vehicles at the disposal of guests

  • Rich gastronomic offer inspired by local tradition

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Gdynia Centrum

Armii Krajowej 22
81372 GDYNIA
Poland

Fax: +48 58 620 86 51

  • By plane

    GDANSK LECH WALESA At 24km / 14.91 miles - Shuttle paying

  • By train

    GDYNIA GLOWNA At 1km / 0.62 miles

GPS:54.517261, 18.543287

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINESTONE

Our guest reviews for
Mercure Gdynia Centrum

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,310 reviews

TripAdvisor Rating  4.0/5  905 reviews

Certificate of excellence 2022

Customer review rating 4.5/5

Morten S. Friends - Confirmed reviews ALL

This time i was with friends they said all was very Nice

Dear Morten, Thank you for choosing Mercure Gdynia Centrum. We are very pleased with your opinion and so much praise for various aspects of your stay. We are pleased that in the opinion of your friends it was a fun and comfortable time. We keep your comments on breakfast in mind, it may be possible to introduce changes and improvements to this offer soon. We encourage you to visit Gdynia again. Our team is at your disposal and invites you to contact us. On behalf of the Mercure Gdynia Centrum hotel team, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum pa…

Well located, room with sea view

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Cery good service.

Dear Mr. S., Thank you for choosing Mercure Gdynia Centrum. We appreciate your time and sharing your impressions after visiting our hotel. It is great to hear that the stay was comfortable and left positive feelings. We believe that your feedback will encourage all members of our staff to make further efforts to continuously improve the quality of our services. We encourage you to visit Gdynia again. Our team is at your disposal and invites you to contact us. On behalf of the Mercure Gdynia Centrum hotel team, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum pa…

Good stay with some remarks

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Overall a decent stay. Awesome sea view from the room. Not sure if the welcome gift (Accor Gold benefit) has been put on hold during the pandemic, but I have not received it during my stay here. I remember my stay in another Mercure in Wrocław (before the pandemic) and on top of the free room upgrade (another Accor Gold benefit) I was pleasantly surprised with a selection of chocolate and a sweet dessert prepared by the hotel chef (and a hand written personal welcome message from the hotel staff!). I did miss this kind of treatment during my stay in Mercure Gdynia Centrum.

Dear Mr. K., Thank you for choosing Mercure Gdynia Centrum and participation in Accor Live Limitless. We were very concerned about your opinion and sad that you did not receive the benefits due to guests with Gold status. This is absolutely not our standard, as we care very much about appreciating our loyal guests. We hope that all other expectations regarding the visit were fulfilled by us and that it was inspiring and comfortable for you. We invite you to visit Gdynia again and contact our booking department. We will try to make this a very enjoyable time for you. On behalf of the Mercure Gdynia Centrum team, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum pa…

Disapointed

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

As a loyal and seasoned customer of ACCOR at the sad occasion of the funeral of my father I decided to book 2 rooms for my family at Mercury Gdynia. Our stay started nicely as always at ACCOR hotels. In the morning we left for the funeral ceremony. While leaving the hotel we asked at the reception to clean up our rooms, change towels, fill up used amenities and change the pillows in both rooms as the one we slept on were very high and uncomfortable. our request was accepted and we were assured all will be fine. After uneasy day we returned to the hotel late at night. The room was not cleaned, towels unchanged and we did not even have a soap to clean up hands not to mentioned pillows. after our intervention at the reception a security officer arrived with towels and later with pillows. the reception called offering a drink which I found a bit inappropriate given circumstances. the whole situation to me was not handled well. next day at check out the reception officer charged us PLN 200 for parking fees. We realized that for a single car we used we owe you PLN 80 so requested PLN 120 to be paid back. Overall the worst stay at Mercure Gdynia I have experienced in many years.

Dear Mr. D., Thank you for choosing Mercure Gdynia Centrum. We appreciate your time and sharing your impressions after visiting our hotel. We are sorry that we were unable to meet your expectations regarding your stay, which consequently influenced your satisfaction so significantly. Our team received information about cleaning, but due to incorrect communication, this service was not provided, for which we sincerely apologize. Performing the cleaning in the evening, despite our best wishes, was not possible due to the absence of the floor service staff. The offer of compensation, proposed by our receptionist, met with an unpleasant reaction from you, which made us very sad and prevented us from offering anything more. The parking fee was wrongly charged which we will explain with the reception team. We will pass your observations to all hotel departments in order to take appropriate action and implement changes. We believe that your feedback will encourage all members of our staff to make further efforts to continuously improve the quality of our services. We encourage you to visit Gdynia again. We believe that it will be a pleasant and inspiring time for you. On behalf of the Mercure Gdynia Centrum hotel team, Patryk Adrych Guest Relations Manager

Not the best stay

Customer review rating 2.5/5

Daniel Couples - Confirmed reviews ALL

difficult to take a shower as the shower head kept falling down bad smell in the bathroom no fridge in the room no electricity in the room on one day morning no complimentary towels at the pool bad quality TV (macroblocking/pixelization) low quality mattress (too soft) In summary, the worst ALL hotel I was staying in.

Dear Mr. Daniel, Thank you for choosing Mercure Gdynia Centrum. We appreciate your time and sharing your impressions after visiting our hotel. We are sorry that we were unable to meet your expectations regarding your stay, which consequently influenced your satisfaction so significantly. Any inconvenience you experienced in the room should not have happened. Lack of electricity and a faulty shower are major faults that we will remove immediately. We apologize for any inconvenience and we promise that the next visit will be completely different. We will make sure that you feel the best with us. We encourage you to visit Gdynia again. Our team is at your disposal and invites you to contact us. On behalf of the Mercure Gdynia Centrum hotel team, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum pa…

Good stay

Customer review rating 3.5/5

Dominika Families - Confirmed reviews ALL

We reserved Excecutive Suite with two connected rooms and sea view. We came with a small baby and a dog. There were necessary baby equipment already in the room as ask for. Plenty of space. In general we had a great stay, there was only a few things missing in the room that would make our stay better: small fridge, small set of plates and silverware, iron. And for that price there are hotels around with much nicer bed (queen or king size). Full bed was a bit disappointing. Other then that all was fine.

Dear Dominika, Thank you for choosing Mercure Gdynia Centrum. We appreciate your time and sharing your impressions after visiting our hotel. We are glad that the stay was comfortable and left positive feelings. All comments regarding your stay are important to us, so we would like to explain some of them. Executive Suite Sea View rooms have a Queen Size Bed (160 cm wide) as standard. Ironing accessories are located in a dedicated room on the 9th floor, as the standard of 3 * hotels does not provide for their individual placement in the room. The fridge is available to guests under the TV set, in the bedroom area of the apartment. Porcelain and cutlery are not a Mercure hotel standard, which is also beyond our control. Every year we work to expand our offer and make guests' stays more comfortable. We hope it will be possible to introduce changes that will meet your approval. We believe that your feedback will encourage all members of our staff to make further efforts to continuously improve the quality of our services. We hope to see you visiting Gdynia again. Our team is at your disposal and invites you to contact us :) On behalf of the Mercure Gdynia Centrum hotel team, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum pa…

Nice hotel

Customer review rating 4.0/5

Mona S. Couples - Confirmed reviews ALL

Our favourite hotel in Gdynia

Dear Mona, Thank you for choosing Mercure Gdynia Centrum and participation in Accor Live Limitless. We are very pleased that you wanted to devote your time to share your impressions from your stay. We are very glad that the stay was satisfactory. All comments indicated in the survey will be analyzed to make the stay even more successful in the future. We invite you to visit again soon! On behalf of the Mercure Gdynia Centrum team, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum pa…

great breakfast

Customer review rating 3.5/5

Michal Families - Confirmed reviews ALL

nice impresive lobby, outdated rooms and dirty carpet in corrodiors, amazing breakfast

Dear Michal, Thank you for choosing Mercure Gdynia Centrum. We appreciate your time and sharing your impressions after visiting our hotel. We are glad that the stay was comfortable and left positive feelings.Thank you for sharing your negative feelings as well. As part of the upcoming modernizations, we will try to make changes to the guest spaces. We believe that your feedback will encourage all members of our staff to make further efforts to continuously improve the quality of our services. We invite you to visit Gdynia again. Our team is at your disposal around the clock. On behalf of the Mercure Gdynia Centrum hotel team, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum pa…

ok

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

standardowe

Szanowna Pani Barbaro, Dziękujemy za wybór Mercure Gdynia Centrum i uczestnictwo w programie Accor Live Limitless. Jesteśmy wdzięczni za poświęcony czas i podzielenie się wrażeniami po wizycie w naszym hotelu. Cieszy nas, że pobyt przebiegł komfortowo i pozostawił pozytywne odczucia. Wierzymy, że Pani opinia będzie stanowiła zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Już dziś zachęcamy do ponownych odwiedzin Gdyni. Nasz team pozostaje do Pani dyspozycji i zaprasza do kontaktu. W imieniu zespołu hotelu Mercure Gdynia Centrum, Patryk Adrych Kierownik ds. Relacji z Gośćmi Mercure Gdynia Centrum pa…

Good Stray

Customer review rating 4.0/5

C. D. L. Solo - Confirmed reviews ALL

is to cold in the room

Dear L., Thank you for choosing Mercure Gdynia Centrum. We appreciate your time and sharing your impressions after visiting our hotel. We are sorry that we were unable to meet your expectations regarding your stay, which consequently influenced your satisfaction so significantly. We will pass your observations to all hotel departments in order to take appropriate action and implement changes. We believe that your feedback will encourage all members of our staff to make further efforts to continuously improve the quality of our services. We encourage you to visit Gdynia again. Our team is at your disposal and invites you to contact us. On behalf of the Mercure Gdynia Centrum hotel team, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum pa…

Great staff, great place!

Customer review rating 4.5/5

Peter Solo - Confirmed reviews ALL

I've been coming to this hotel for over 20 years, good as usual

Dear Peter, Thank you for choosing Mercure Gdynia Centrum and participation in Accor Live Limitless. We are very pleased that you wanted to devote your time to share your impressions from your stay. We are very glad that the stay was satisfactory. All comments indicated in the survey will be analyzed to make the stay even more successful in the future. We invite you to visit again soon! On behalf of the Mercure Gdynia Centrum team, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum pa…

Tak

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Super

Szanowny Panie Bogdanie, Serdecznie dziękujemy za wybór Mercure Gdynia Centrum oraz uczestnictwo w Accor Live Limitless. Jest nam niezmiernie miło, że zechciał Pan poświęcić swój czas, by podzielić się wrażeniami z pobytu w naszym hotelu. Cieszymy się, że wizyta przebiegła komfortowo i pozostawiła tak wiele pozytywnych odczuć. Wszelkie uwagi wskazane przez Pana w ankiecie zostaną poddane analizie, by kolejna wizyta mogła być jeszcze bardziej udana. Już dziś zachęcamy Pana do powrotu do Gdyni i kontaktu z działem rezerwacji. W imieniu zespołu Mercure Gdynia Centrum, Patryk Adrych Kierownik ds. Relacji z Gośćmi Mercure Gdynia Centrum pa…

Excellent

TripAdvisor rating 5.0/5

fabriceligier Families - TripAdvisor review

Excellent and efficient service. Obtained the All upgrade. All the people at the hotel was very friendly. Particularly the breakfast, in the peak summer period, staff was had my the situation very well. Clean tables, food was constantly plentiful.

Touching waves

TripAdvisor rating 5.0/5

Tomasz S TripAdvisor review

Convenient location, comfortable sleep and stay. We visited a nearby musical theater. Even in times of pandemy, this is an enjoyable experience, especially combined with the stay at this very nice hotel offering ample rooms and spectacular views.

Great location, good value for money

TripAdvisor rating 4.0/5

patrykm274 Families - TripAdvisor review

Great location right by the seaside and main Gdynia attractions. Hotel is clean, family apartment is nice and spacious. Breakfast is good (ok, there is a 20 minute wait in the weekend, but this is due to Covid-19 restrictions and not hotel's fault), staff is friendly and helpful (helped to accommodate fridge in the room due to medical needs). Pool is basic but clean and water temperature was 29 deg. Celcius. Overall we enjoyed the stay very much.

nice stay in uncalm time

TripAdvisor rating 4.0/5

Konrad B Business - TripAdvisor review

It was a time of upcoming corona virus outbreak. Apart from pretty empty hotel, all the service provided was at it's best. Room comfortable and well equipped. Comfortable bed. Delicious dinner and varied food choice for the breakfast.

Excellent hotel

TripAdvisor rating 5.0/5

Vacation66302131775 Solo travel - TripAdvisor review

I recently stayed at this hotel found it to be an excellent clean efficient value for money all staff working in the hotel understood English and was highly professional food at the hotel was excellent specially the breakfast there wasn't nothing you didn't want everything was hot and you had a Great selection for everyone.

great location

TripAdvisor rating 5.0/5

Voyager00587955130 Business - TripAdvisor review

great service highly recommended property in Gdynia definitelly to be back . Using so many years and will use again. Best view in Gdynia Good parking Very good breaksfast > Bar service is proffessional

Perfect stay

TripAdvisor rating 5.0/5

Daydream522847 Business - TripAdvisor review

Extreme friendly staff, friendly reception, nice restaurant, equilibrate menu with local and topical dishes, room super clean, shower and bath, aprecated really a lot, breakfast with extreme rich offer. Choice for every kind of breakfast.

Dear Guest, Thank you for choosing Mercure Gdynia Centrum Hotel and for your great review! We are pleased to read that you had nice stay and that you like our service and breakfast. We hope to have opportunity to host you again soon. Best Regards, Patryk Adrych Guest Experience Manager

Good place for the bad weather

TripAdvisor rating 4.0/5

JJCski Business - TripAdvisor review

Average room, with a superb view. The main thing I liked a lot - a very good service, starting with a front desk and ending with the cleaning staff. And last, not least breakfast servants very helpful and with a smile. The outside weather did not cooperate, but inside the property - a friendly, "homy" feeling. Thank you.

Dear Guest, Thank you for taking your time and writing a review about Mercure Gdynia Centrum Hotel. It's a great pleasure to receive positive feedback from you. The whole Mercure Gdynia Centrum team appreciates your kind words toward us. Next time, whene the weather will not cooperate we armly welcome to enjoy our Oriental SPA which offers great thai massages and other rituals. We will be more than happy to welcome you again! Best regards, Patryk Adrych Guest Experience Manager

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