Mercure Gdansk Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.6/5 2,731 reviews

Best price
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Mercure Gdansk Stare Miasto - Image 1
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Ul. Jana Heweliusza 22, 80-890 GDANSK, Poland

Description

Hotel extras

  • Location in heart of Gdansk. Most beautiful views of city skyline.

  • Easy access from the hotel to airport and to the main business districts.

  • Unlimited buffet breakfast from 06:00 - to brighten up your morning

  • Secure, monitored hotel parking is available at an additional cost.

  • Modern conference facilities, unique design, functionality and style.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Comfortable standard room with 2 single beds.

Photo out of - Comfortable standard room with 2 single beds.

Air-conditioned room with two single beds. Free WIFI, a minibar, a safe and tea and coffee facilities with a kettle are provided. The bathroom, mostly with a bathtub and a hairdryer.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Economical, air-con room with a single bed equipped with WIFI, a minibar, a safe and tea and coffee making facilities with a kettle. Bathroom with a shower room. Some rooms are wheelchair accessible.

  • Most of the accommodation:

    Corner Room

Max. number of persons
1
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Air-conditioned room on the upper floors with a queen size bed and views of the Old Town. WIFI, a minibar, a safe and tea and coffee facilities with a kettle are available. The bathroom, mostly with a shower and a hairdryer.

  • Views:

    Historic side view

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Air-conditioned room on the upper floors with two single beds and views of the Old Town. WIFI, a minibar, a safe and tea and coffee facilities with a kettle are available. The bathroom, mostly with a bathtub and a hairdryer.

  • Views:

    Historic side view

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Comfortable, air-con standard room with double bed (160×200 cm) and reclining armchair for child (90×180 cm). Upper floors. Free WIFI, minibar, tea and coffee with kettle, bathroom with shower.

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Upper-floor room. WIFI, air con, LCD TV, safe, minibar with welcome drinks. Coffee machine and tea set. Wooden or carpeted floor. Bathroom with shower, bathrobe, and slippers. Late checkout until 3:00 PM.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Comfortable, two-room family apartment. First room with queen size bed (160×200 cm), second with two single beds (100×200 cm). The apartment has two bathrooms. AirCon, WIFI, tea and coffee and mini-bar.

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment with separate living room. Internet, AirCon, 48" TV, safe and telephone, minibar, coffee machine, tea and coffee. Bathroom with shower and bathtub, hairdryer, bathrobe, slippers, upper floors.

  • Views:

    City View or Historic side view

Max. number of persons
3
Area
From 39 m² / 419 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Gdansk Stare Miasto

Ul. Jana Heweliusza 22
80-890 GDANSK
Poland

GPS:54.356546, 18.651961

Telephone
Fax +48 58 321 00 00
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • GDANSK LECH WALESA Additional charge
  • GDN Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 271 rooms
  • 3 rooms for people with reduced mobility
  • 10 family rooms
  • 16 connecting rooms
  • 271 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

  • English
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge
  • Express Additional charge

Business

12 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Well-being

FITNESS CENTER

  • On site

MASSAGE ROOM Additional charge

  • On site
  • Massage Additional charge

Sports and leisure

Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 48 parking spaces
  • Parking opened 24/7

  • Parking pricing: 18.27 € 80 PLN Per day

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

CAR PARK FOR COACHES

Additional charge

Ul. Jana Heweliusza 22, 80-890 Gdansk, Poland

GPS:54.356546, 18.651961

Parking information

  • On site
  • Outdoor parking
  • Private
  • 6 parking spaces

  • Parking pricing: 41.12 € 180 PLN Per day

Security

  • Parking equipped with lights

KUPIECKA

Photo out of - KUPIECKA

Every day from 06:00 we provide our guests with rich and varied breakfast buffets. It is possible to organize lunches, dinners, banquets for up to 200 people, and even up to 400 people in the entire area.

Cooking style
International
Chef name
Tomasz Latos
Capacity
200
Accessibility
Accessible service
Ul. Jana Heweliusza 22, 80-890 Gdansk, Poland
Telephone +48 58 321 18 40

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Every day from 06:00 we provide our guests with rich and varied breakfast buffets. It is possible to organize lunches, dinners, banquets for up to 200 people, and even up to 400 people in the entire area.

The bar, located in the lobby, is the hub of the hotel. Modern decor, comfortable chairs and a long bar with seating create a relaxed atmosphere. The Winestone Bar perfectly captures the exceptional character of the Mercure.

Start your day with delicious breakfast buffet, served in restaurant from 6:00. Come and discover wide selection of local delicacies, or, have a continental breakfast that we will bring to your room.

Fancy some exercise? Our equipped gym will satisfy both beginners and advanced fitness lovers. Need a bit of relaxation? We invite you to our massage, which will help you break away from everyday life.

NEW WAY OF LIFE BEGINS IN GDANSK Unique words should be spoken in unique places. Organize your dream wedding in picturesque city. Mercure Gdansk Stare Miasto invites you to unique ball in unique setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,731 reviews

Customer review rating 4.0/5

Robert Z. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Chris B. Couples - Confirmed reviews ALL

Dear Mr Chris, thank you very much for your excellent rating and for taking the time to share your experience 😊 We are pleased to hear that you appreciated our convenient location, the cleanliness of your room and the warm welcome from our Team 😊 We are also glad that you were able to access your room upon arrival and that you enjoyed a relaxed and satisfying breakfast with us 😊 Your feedback means a great deal to us, and we are happy to know that your stay was a pleasant one. We hope to have the opportunity to welcome you back to Gdańsk for another enjoyable visit! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 0.5/5

Flavius M. Business - Confirmed reviews ALL

Dear Mr Flavius, thank you for sharing your feedback. We are truly sorry to hear that your experience with our Reception Team was so disappointing. Please accept our sincere apologies for not providing the welcoming and professional service you should be able to expect from us. We take your comments seriously, as courteous and attentive service is an essential part of the Guest experience. We regret that we fell short of your expectations and appreciate you bringing this matter to our attention. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Mikael K. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Fiona W. Friends - Confirmed reviews ALL

Dear Mrs Fiona, thank you for taking the time to share such detailed feedback. We are pleased to hear that you found our hotel clean, comfortable and welcoming, and we appreciate your kind words about our Team’s efforts to assist you during your stay. At the same time, we sincerely apologise for the disturbance caused by the construction work nearby. Unfortunately, this work is outside our control, and we understand how disruptive the noise must have been, particularly so early in the morning. We are sorry that it affected your comfort and enjoyment of the room. We appreciate your understanding of the alternative room offered by our Team, although we fully understand that moving rooms can be inconvenient. Regarding the air conditioning, we would like to clarify that the system in our hotel operates seasonally: it provides cooling during the warmer months and heating during the colder season. Due to the significant temperature differences at this time of year, with relatively mild temperatures during the day and much colder conditions in the evenings and at night, the system has been switched to heating mode. We understand that this may have made your room feel warmer than you would have preferred, and we are sorry for the discomfort this caused. Thank you also for sharing your thoughts regarding room pricing during the construction period and the loyalty points awarded. We understand that these points may not fully compensate for the inconvenience you experienced, and we regret that there was uncertainty surrounding their allocation. Your feedback is important to us, as it helps us understand how external circumstances and seasonal arrangements can affect our Guests’ experience. We are sorry that, despite the positive aspects of your stay, these issues had such an impact on your overall impression. We hope to have the opportunity to welcome you back for a more comfortable and relaxing visit to Gdańsk. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 4.5/5

Chris B. Couples - Confirmed reviews ALL

The hotel was functional. The room was clean, provided a mini bar. We were happy with our welcome as we could access our room. We had breakfast one day which was very relaxed and filling

Dear Mr Chris, thank you very much for your excellent rating and for taking the time to share your experience 😊 We are pleased to hear that you appreciated our convenient location, the cleanliness of your room and the warm welcome from our Team 😊 We are also glad that you were able to access your room upon arrival and that you enjoyed a relaxed and satisfying breakfast with us 😊 Your feedback means a great deal to us, and we are happy to know that your stay was a pleasant one. We hope to have the opportunity to welcome you back to Gdańsk for another enjoyable visit! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 0.5/5

Flavius M. Business - Confirmed reviews ALL

Extremely disappointed with the reception staff

Dear Mr Flavius, thank you for sharing your feedback. We are truly sorry to hear that your experience with our Reception Team was so disappointing. Please accept our sincere apologies for not providing the welcoming and professional service you should be able to expect from us. We take your comments seriously, as courteous and attentive service is an essential part of the Guest experience. We regret that we fell short of your expectations and appreciate you bringing this matter to our attention. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Mikael K. Business - Confirmed reviews ALL

I have been staying at Mercure for many years. My favourite.

Customer review rating 3.5/5

Fiona W. Friends - Confirmed reviews ALL

I booked and paid extra for a city view room. There is a very large building site on that side of the building (foundations going in) and there was heavy machinery working from 6.15am until at least 8pm. I could hear it through the closed window. I had to open the window as the room was warm and stuffy and the air conditioning is turned off in October. Apparently the powers that be at Accor HQ think October a perfect temperature throughout this hotel! In fairness to the staff they did offer me a room on the other side of the hotel but I didn't want the hassle of moving. As a courtesy to all customers I would suggest that they have the aircon working at all times and suspend inflated price for these rooms while construction work is ongoing. Quite honestly the view from the other side is just as good as you can see the old shipyards, river and the fort/hill. I was given some Accor points but they're not a discount/refund and I wasn't certain that I would receive them which added to the agravation.

Dear Mrs Fiona, thank you for taking the time to share such detailed feedback. We are pleased to hear that you found our hotel clean, comfortable and welcoming, and we appreciate your kind words about our Team’s efforts to assist you during your stay. At the same time, we sincerely apologise for the disturbance caused by the construction work nearby. Unfortunately, this work is outside our control, and we understand how disruptive the noise must have been, particularly so early in the morning. We are sorry that it affected your comfort and enjoyment of the room. We appreciate your understanding of the alternative room offered by our Team, although we fully understand that moving rooms can be inconvenient. Regarding the air conditioning, we would like to clarify that the system in our hotel operates seasonally: it provides cooling during the warmer months and heating during the colder season. Due to the significant temperature differences at this time of year, with relatively mild temperatures during the day and much colder conditions in the evenings and at night, the system has been switched to heating mode. We understand that this may have made your room feel warmer than you would have preferred, and we are sorry for the discomfort this caused. Thank you also for sharing your thoughts regarding room pricing during the construction period and the loyalty points awarded. We understand that these points may not fully compensate for the inconvenience you experienced, and we regret that there was uncertainty surrounding their allocation. Your feedback is important to us, as it helps us understand how external circumstances and seasonal arrangements can affect our Guests’ experience. We are sorry that, despite the positive aspects of your stay, these issues had such an impact on your overall impression. We hope to have the opportunity to welcome you back for a more comfortable and relaxing visit to Gdańsk. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 4.0/5

Lene V. J. Families - Confirmed reviews ALL

Very nice rooms with updated decor. Only one thing could be better: the mattress. It was too soft. Dis not sleep that good.

Customer review rating 4.5/5

Manuel G. Business - Confirmed reviews ALL

For me the best thing in a hotel is sleeping and this hotel is very quiet and has a highly confortable bed.

Dear Mr Manuel, thank you very much for your excellent rating and for sharing your experience 😊 We are delighted to hear that you found our hotel comfortable and well located, and especially pleased that you enjoyed the quiet atmosphere and the comfort of our beds 😊 We completely agree that a good night's sleep is one of the most important parts of a hotel stay, so it is wonderful to know that we helped you rest well during your visit 😊 Thank you once again for choosing our hotel. We hope to have the pleasure of welcoming you back to Gdańsk for another relaxing and comfortable stay! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 4.5/5

Claudio M. Couples - Confirmed reviews ALL

Overall i have nothing negative to say. Everything was positive from the staff/ receptionist and room accomodation.

Dear Mr Claudio, thank you very much for your excellent rating 😊 and for sharing such positive feedback 😊 We are delighted to hear that you enjoyed our convenient location, the comfort of your room and the friendly service provided by our Reception Team 😊 It is wonderful to know that your stay was such a positive experience. Your kind words mean a lot to our entire Team and motivate us to continue providing excellent service to our Guests 😊 We hope to have the pleasure of welcoming you back to Gdańsk for another enjoyable stay! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 4.0/5

Espen G. R. Families - Confirmed reviews ALL

Everything was good except we didn’t get our sheets changed

Dear Mr Espen, thank you for your rating and for sharing your feedback with us. We are pleased to hear that you had a comfortable stay and that everything else met your expectations. We are sorry for the misunderstanding regarding the bed linen change. As stated in the information provided in your room, bed linen is changed upon request. To arrange this, Guests can place the note provided in the room on the bed or simply ask a member of our Housekeeping Team. We apologise if this information was not sufficiently clear during your stay, and we appreciate you bringing this matter to our attention. Your feedback helps us ensure that our procedures are communicated as clearly as possible. We hope to have the pleasure of welcoming you back to Gdańsk for an even more enjoyable stay. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 3.5/5

Margaret B. Friends - Confirmed reviews ALL

Booked an early 5.45 wake up call on the last morning, sadly no call , reception said they would look at the phone maybe out if other so why did someone not come and knock on door as we had a early flight to catch, disappointing

Dear Mrs Margaret, thank you for sharing your feedback with us. We are pleased to hear that you appreciated our convenient location and found your room comfortable. However, we are truly sorry that your requested 5:45 a.m. wake-up call did not come through. We fully understand how important it was for you to receive the call before your early flight, and we regret the stress and disappointment this caused. We agree that, once the issue was brought to our Reception Team’s attention, a member of staff should have taken the initiative to knock on your door to ensure you were awake on time. Please accept our sincere apologies for this oversight. Your comments are important to us, and we will share them with our Team to help prevent a similar situation in the future. We hope you will give us another opportunity to provide you with a smoother and more reassuring stay. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Henrik N. Business - Confirmed reviews ALL

Fast check in, wine and a personal card in the room, only thing is the restaurant use long time to prepare a meal but it’s delicious:)

Dear Mr Henrik, thank you very much for your excellent rating ⭐ and for sharing such lovely feedback 😊 We are delighted to hear that you enjoyed your stay, found your room clean and appreciated our friendly Team and smooth check-in process 😊 We are especially happy that the wine and personalised card waiting for you in your room made your stay even more special 😊 It is wonderful to know that you enjoyed the food in our restaurant as well 😊 At the same time, we appreciate your comment regarding the waiting time for your meal. Although we are pleased that you found it delicious, we understand that timely service is an important part of the overall dining experience, and we will share your feedback with our restaurant Team. Thank you once again for your kind words. We hope to have the pleasure of welcoming you back to Gdańsk for another memorable stay! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Tianze X. Families - Confirmed reviews ALL

My kid had a very good time here

Dear Mr Tianze, thank you very much for your perfect rating and kind words ⭐ We are delighted to hear that you appreciated our service and, most importantly, that your little one had such a wonderful time with us 😊 Making our Guests feel welcome and ensuring that the whole family enjoys their stay is very rewarding for our Team 😊 We hope to have the pleasure of welcoming you and your family back to Gdańsk for another lovely stay soon! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 4.5/5

Linda B. Couples - Confirmed reviews ALL

Well located,Nice staff.

Dear Mrs Linda, thank you very much for your excellent rating and kind words 😊 We are delighted to hear that you appreciated our convenient location and the friendly service provided by our Team. Your satisfaction is very important to us, and it is wonderful to know that you had a positive experience during your stay 😊 We hope to have the pleasure of welcoming you back to Gdańsk for another enjoyable visit! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 4.5/5

Ciro G. Business - Confirmed reviews ALL

A good experience

Dear Mr Ciro, thank you very much for your kind review and for the great rating 😊 We are delighted to hear that you had a comfortable stay and a good overall experience with us 😊 It was a pleasure to welcome you, and we hope to have the opportunity to host you again during your next visit to Gdańsk! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 3.5/5

John G. Couples - Confirmed reviews ALL

We arrived early and were given a room right away, however we were given a room that was already occupied - no problem the error was quickly amended. On 2nd day we left towels in bath for renewal - they were put back on the pegs and not renewed - the beds had not been made. 3rd day - we put towels on floor and they were renewed - however there was a very light cleaning. We had a bath shower in room - the height of step into was a stretch and my wife and I found it difficult to get out. We enjoyed our stay and the staff we met were very helpful.

Dear Mr John, thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our great location and that, despite the issues encountered during your stay, you ultimately enjoyed your time with us. We are also very happy to know that the members of our team you met were helpful and welcoming. At the same time, we sincerely apologise for the inconveniences you experienced. Being initially assigned a room that was already occupied is certainly not the experience we want any Guest to have. Although we are glad that our team was able to correct the mistake promptly, we fully understand how uncomfortable such a situation must have been. We are equally sorry about the inconsistent housekeeping service. Towels left for replacement should of course have been changed, and your room should have been properly serviced and the beds made. We will share your comments with our Housekeeping team so that these points can be addressed and better monitored. We also appreciate your feedback regarding the bath shower and the difficulty getting in and out of it. Guest safety and comfort are very important to us, and we will take your comments into consideration when reviewing the room. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a smoother and more comfortable stay next time. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 4.0/5

James R. Solo - Confirmed reviews ALL

The Mercure Gdansk Stare Miasto is well located, and within easy walking distance to Gdansk Main, Old Town and shopping. However, housekeeping issues were apparent. When I checked in the sheets of the previous occupant were still on the floor after being stripped and forgotten.

Dear Mr James, thank you for your feedback and for your kind rating. We are pleased to hear that you appreciated our convenient location, with the Main Railway Station, Old Town and shopping areas all within easy walking distance. At the same time, we sincerely apologise for the housekeeping issue you encountered upon arrival. Finding the previous Guest’s bed linen left on the floor is certainly not the standard we aim to provide, and we fully understand how disappointing this must have been when entering your room. We will share your feedback with our Housekeeping Team and Housekeeping Manager - Marcin, to ensure that greater attention is paid to the final inspection of rooms before they are released for the next Guest. Thank you again for bringing this to our attention. We hope that, despite this unfortunate oversight, you had an enjoyable stay and that we will have the opportunity to provide you with a much better experience on your next visit. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 4.5/5

Florian L. Solo - Confirmed reviews ALL

I had a pleasant stay in a modern, comfortable room. The breakfast buffet is excellent.

Dear Mr Florian, thank you very much for your 9/10 rating and for sharing your positive feedback with us 😊 We are delighted to hear that you had a pleasant stay and enjoyed the comfort of your modern room 😊 It is especially wonderful to know that you found our breakfast buffet excellent ☕🍳🥞 We are very pleased that both the room and breakfast contributed to an enjoyable experience 😊 We hope to have the pleasure of welcoming you back to Gdańsk and making your next stay just as comfortable! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Manjit B. Friends - Confirmed reviews ALL

Great hotel in really good location. Staff are excellent

Dear Manjit, thank you very much for your fantastic rating and kind feedback ⭐ We are delighted to hear that you enjoyed our convenient location and, most importantly, that our Team made such a positive impression on you 😊 We will be very happy to share your kind words with our colleagues — it is always wonderful for the Team to know that their efforts are appreciated 😊 We hope to have the pleasure of welcoming you back to Gdańsk in the future! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Nancy F. Business - Confirmed reviews ALL

Very comfortable mattress!

Dear Mrs Nancy, thank you very much for your wonderful 10/10 rating 🥰 We are delighted to hear that you had an excellent stay with us and, especially, that you found your mattress so comfortable 😊 A good night’s sleep is such an important part of a hotel stay, so it is fantastic to know that you rested well and felt comfortable. We hope to have the pleasure of welcoming you back to Gdańsk for another relaxing stay! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Michal B. Business - Confirmed reviews ALL

Please repair the light in the fitness room. Not all the lamps work.

Dear Mr Michal, thank you very much for your wonderful 10/10 rating and for your kind comments about our convenient location and recently renovated spaces ⭐ We are delighted to know that you enjoyed your stay with us 😊 Thank you as well for bringing the issue with the lighting in the fitness room to our attention. We are sorry for the inconvenience and will make sure that the matter is checked and the faulty lamps are repaired. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel soon! Kind regards 👋 Aleksandra Guest Experience Manager

Other web-users rate our hotel

  • 1,173 reviews 9.6/10 Location
  • 1,311 reviews 7.5/10 Room
  • 1,246 reviews 9.4/10 Service
  • 22 reviews 8.4/10 WiFi
  • 715 reviews 9/10 Breakfast
  • 359 reviews 8.1/10 Cleanliness
  • 59 reviews 9.3/10 Bar

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