Mercure Gdansk Stare Miasto 4 stars

The staff are polite and helpful. The room are comfortable and clean. Good location. The breakfast is ok but a little bit disappointing in choice.

Convenient location in the city center, and beautiful hotel

A truly lovely hotel with great customer service, lovely rooms in a perfect location. I have returned to this hotel twice in the last couple of months and each time have been impressed. It really is my favorite hotel in this region of Poland and I hope to be back again in the near future. Although the entire team working at the hotel are kind, helpful and polite I would like to give a special thanks to Michal K whos customer service is fantastic and who I'd always willing to help in a highly professional mannar. Hope to see you all again soon!

I very like the hotel. Nice room view and close to old town. We are happy to stay here with close located pellowsy bajeey and breakfast

super

The staff are amazing, great location , rooms could use some renovations.

My check in was brilliant. I was able to check in earlier as room was ready and all went smooth. Had a nice chat with the receptionist about me being trainee at Hevelius around 20 years ago when everything looked different. The disappointment came when I entered the room I have stayed in standard room but was it really standard? Not in my opinion and not what I have seen in different Mercure hotels. I have stayed two weeks before in Mercure Krakow Old Town also in standard room and this was what I would call standard hotel room. I know we love in strange times so some facilities are not available but not having ironing board in room cannot be justified nor iron - they are easy wipe-able items as well a hairdryer in bathroom. There was no information what so ever about any facilitates in the hotel nor things to do in Gdansk - again those things can be printed out and discarded after every guest. No do not disturb sign. Mini bar fridge did not work (it did not cool) so couldn't keep my drink cool. Room was very initiating a bare...not even piece of parer or pen to write on... Bathroom was the most disappointing. Rainfall shower experience is not the case as advertised. On pictures there are individual toiletries (as well as Mercure Krakow) but in Gdansk no. Bar of soap dumped on the mirror and bottle of some green liquid hanged in shower...to be honest I stayed in Ibis hotel where nicer toiletries were provided...I I would knew I would stay in Ibis next door because for this price that quality is not good at all. Big sign do not use hairdryer because of Covid...whaaat? Honestly...I feel ashamed that I trained in this hotel which was always for me the example of how hotel should be....obviously things drastically changed over 20 years. I know I did not pay that much but if I had a choice I would rather stay for a bit less in Novotel or Ibis where I would avoid the disappointment.... Unfortunately Mercure Gdansk Old Town will be a no no for my future visits in Gdansk which is a shame as I trained in it when standards where really high and attention to detail great... Shame...

Good service,

I've stayed at countless Mercure hotels. This was my worst experience. Never again. I cannot recommend

Rooms with leaking showers, breakfast is a mistake - cheapest ingridients - ham,old bread, lactosfree only milk, no lactosefree yogurt, no lactosefree chees. No roomservice during my 3 night at hotel. It was suprise for me after seeing previous reviews.

The high-rise hotel building is 40 years old but renovated to modern Mercure standards. The reception staff was friendly and knowledgeable. Our privilege room was spacious and had good views of the city. All the amenities worked well except for the coffee maker which did not work at all. The buffet breakfast was good and we could order additional items, such as eggs any style, which were not in the buffet spread. We also enjoyed complimentary welcome drinks in the lobby restaurant bar.

This pleasant hotel has a welcoming feel. It is close to the station and opposite a modern shopping centre. The short walk into the Old Town is easy. The breakfast at the hotel was diverse with excellent service from staff. Gluten free bread was available for me. The restaurant was fine and I enjoyed the Polish red wine. The only draw back was the shower over a deep bath.

Very nice breakfast. I especially like the machine to make your own vegetable juice. The higher floors have on one side of the hotel a view over the ship yards on the other side you see the old town. You're close to the bus and train station (take the underground passage way) and to the bus that takes you to the airport. Of course you can also use services of taxis or Uber. Shops and restaurants are also nearby.

As a repeat customer, I must take this opportunity to thank the hotel manager for her kind recommendation to Novotel Warsaw Centrum where i was to spend a few days following my stay in Gdansk. A great and generous gesture that was very much appreciated by both myself and wife. THANK YOU, you made our day!!

Excellent situation just outside the Old Town , well appointed hotel , Friendly Staff , breakfast was very good with a variety to satisfy all, Bedroom very good but my only complaint was the shower in the bath would have preferred a walkin shower