Mercure Gdansk Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.6/5 2,594 reviews

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Ul. Jana Heweliusza 22, 80-890 GDANSK, Poland

Description

Hotel extras

  • Location in heart of Gdansk. Most beautiful views of city skyline.

  • Easy access from the hotel to airport and to the main business districts.

  • Unlimited buffet breakfast from 06:00 - to brighten up your morning

  • Secure, monitored hotel parking is available at an additional cost.

  • Modern conference facilities, unique design, functionality and style.

Our accommodation(s)

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Hotel location

Mercure Gdansk Stare Miasto

Ul. Jana Heweliusza 22
80-890 GDANSK
Poland

GPS:54.356546, 18.651961

Telephone
Fax +48 58 321 00 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,594 reviews

Customer review rating 5.0/5

David M. Solo - Confirmed reviews ALL

Very pleasant and QUIET room. Very important to me. Well located.

Customer review rating 1.5/5

Saikiran S. Couples - Confirmed reviews ALL

The room was of below average quality. The lighting was poor and the main problem was the the water flow. The rain shower did not work. The hand shower had very less water flow and eventually the entire thing experience was bad. The verrndah smelt bad while leaving and entering the rooms. The one good thing was most of the spots to be seen were at a walkable distance and the room cleaning service was very good.

Dear Saikiran, thank you for sharing your feedback. We truly appreciate you taking the time to describe your experience in such detail. While we are glad to hear that you enjoyed our convenient location and found our housekeeping service to be very good, we are genuinely sorry that other aspects of your stay did not meet your expectations. Please accept our sincere apologies for the issues you encountered with the room quality, lighting, and especially the water pressure and shower functionality. This is certainly not the standard we aim to provide, and your comments have been shared with our maintenance team for immediate inspection and improvement. We are also concerned about the unpleasant smell in the verandah area, and this has been addressed with our housekeeping and technical teams to ensure it is resolved promptly. Your feedback is extremely valuable to us, as it helps us identify areas that require attention and improvement. We are committed to providing a comfortable and enjoyable experience for all our Guests, and we regret that we fell short in your case. We do hope that you will consider giving us another opportunity in the future, so we can provide you with a much better stay that reflects the true standard of our hotel. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Bill G. Friends - Confirmed reviews ALL

A great hotel, within a short easy walk from the old town area. Gdansk is a vibe, so this hotel suits the mood. Room was clean and comfortable. Bathroom is a bit tiny, but manageable. Staff friendly, and always sharing a smile as we pass the front desk.

Customer review rating 5.0/5

Daniel F. Couples - Confirmed reviews ALL

good hotel located near the city center with nice view

Customer review rating 5.0/5

Olga G. Families - Confirmed reviews ALL

Very convenient location, exceptional customer service. Breakfast buffet is one of the best we ever had!

Dear Olga, thank you very much for your wonderful review and perfect rating 🥰 We are truly delighted to hear that you had a comfortable stay and appreciated our convenient location and exceptional customer service 😊 It is especially rewarding to know that our breakfast buffet ☕🍳🥞 stood out as one of the best you have experienced! Your kind words mean a lot to our entire team and are a great motivation for us to continue delivering high standards every day. We hope to have the pleasure of welcoming you back again in the future! Kind regards from Gdańsk 👋 Aleksandra Guest Experience Manager

Other web-users rate our hotel

  • 1,119 reviews 9.5/10 Location
  • 1,219 reviews 7.8/10 Room
  • 1,210 reviews 9.5/10 Service
  • 18 reviews 7.3/10 WiFi
  • 688 reviews 8.8/10 Breakfast
  • 336 reviews 8/10 Cleanliness
  • 56 reviews 8.4/10 Bar
  • 16 reviews 4.8/10 Wellness Area

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