Mercure Gdansk Stare Miasto 4 stars

Having stayed in this hotel several times earlier, I know what to expect. The hotel has comfortable rooms with view, snd the bathrooms are spacious enough. The breakfast buffet is good, and the covid situation was handled well by the hotel. Guests are not serving themselves, but point out to the waitress from behind a symbolic barrier which food items they wish. This works fine, and distance between tables is good enogh for the guests to remove the mask once seated. The lobby bar is good, and also serve some food. During these challenging covid times with very few travellers, all hotels must cut costs. In this hotel it does not really make impact on the guests.

Excellent welcome, my special request met and staff extremely good

Very good front desk, specially night shift. At the restaurant and bar i felt like at home, lady was extremely nice. Also at the breakfast stuff was so nice. Breakfast in general was really good in pandemic times. Everywhere there are disinfection liquids so i felt safe there. I can recommend this hotel to everyone for short and long stay. Beside stuff location is great, so close to main attractions of Gdansk.

Very friendly and service-minded staff at the breakfast and at the reception.

t is Corona time, so all was very quite, but the hotel is great.

Very satisfied with my stay.

From ordering the room to check out very happy with the staff. When problem with the aircon and power sockets occured, it was fixed asap. Breakfast good, even with the special arrangements with the pandemic!

Superb accommodation with extremely pleasant and helpful reception staff.

I felt very safe with good cleaning and excellent breakfast and care

Very good quiet room

Problems: 1) Room of "Privilege" standard "had issues with window" hence it was suggested to switch to "Standard" which I accepted 2) Additional things being part of "Privilege" offer were supposed to be brought and that didn't happened during my stay 3) New room had issues with it's electronic lock so I wasn't able to get in after coming back from city trip - this ended up with another relocation to different room

location is ok, breakfast quite poor - no corissants, other person server with fresh eggs even this was not proposed to others not speaking polish, smoke was felt in the room/especially in bathroom

Polite and friendly staff - throughout the departments involved. I had booked a standard room for 4 nights. Due to upgrade possibilty (Gold status), I asked beforhand to stay in the booked category as this room type feels a lot brighter (was in Privilege in Aug/Sep 2019). I found the little "extra treat" in the shape of a chocolate bar (!) for 4 zl and 2 (each200ml) soft drinks (Pepsi and apple juice) quite laughable to be honest! I would have expected, that if I refrain from getting upgraded due to my Gold status (and the hotels was not full at the time), that at least you would have availed the Nespresso coffe maker from the Privilege room .. anyway. My room, 1610, has for sure seen better days - the tiled entrance looks dirty, worn out and cheap. So does the shower door. Mold visible in the silicone sealings. Chalky rainshower which leads water spray everwhere (if I wouldn't have cleaned it). Furniture way too big for a room size like this. 2 chairs instead of 1 chair plus a huge armchair would have done it. Mattress way too soft (back pain in t he morning). The ambiance of the 16th floor (arpet with huge dirt spots), wall colours, darkness - little welcoming. Looks like a remnant of the 90s, and whoever had ever designed this must have been on drugs! Sorry to say! The view is stunning facing Gdansk Old Town. The location is good as well - convenient for a stroll through the city. Convenient to Gdansk Glowny as well. I was happy during my stay in Aug/Sep 2019. According to my experience during THIS stay (Sep 2020), I would not come back and would not recommend this hotel to my friends. There are better option for the same money or less in locations as good or closer to the Old Town!

Conveniently located hotel, clean rooms with facilities in good condition. We arrived around midnight and after check-in we were given keys to a room with someone already sleeping there. Needless to say, that was not comfortable for us, nor the other guest who we woke up in a scare. We kept our luggage against our own door for the rest of the stay, worrying this will happen to us too. The room was clean and as we stayed only two nights, we did not need a cleaning service. However, the idea that guests need to request cleaning service 1 day in advance is utterly terrible. In our situation, we could not get it anyway, even if we asked. Despite that, it was a decent stay. I also appreciated the hand-written welcome note in Lithuanian.

Very helpful and friendly service, always welcoming. Found the hotel very relaxing & peaceful. Would definatley stay here again if I return to Gdansk.