Mercure Gdansk Stare Miasto 4 stars

Customer review rating 4.5/5 5,527 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Gdansk Stare Miasto
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located close to the historic area of Gdansk, with beautiful views of the city.

  • Convenient, direct transport from the hotel to the airport and the city's business districts.

  • Functional meeting facilities with unique interior design.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GDANSK LECH WALESAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • MassagePaying
  • Bicycles rental
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Gdansk Stare Miasto

Ul. Jana Heweliusza 22
80-890
gdansk
poland

Tel: +48583210000

Fax: (+48)58/3210011

Check-in from 14h00

Check out up to 12h00

  • AUTOBUS, TRAMWAJ :  210 Dworzec Glowny PKP

  • By plane

    GDANSK LECH WALESA At 15km / 9.32 miles - Shuttle paying

  • By boat

    POLISH BALTIC SHIPPING COMPANY At 8km / 4.97 miles

  • By boat

    STENA LINE At 30km / 18.64 miles

  • By boat

    TERMINAL PROMOWY At 8km / 4.97 miles

  • By train

    GDANSK GLOWNY At 0.4km / 0.25 miles

GPS :54.356546, 18.651961

Our accommodations

Choose from a Standard Room with the best view of the city or a Privilege Room, which offers a wide range of additional services.

Standard Room with a single bed.

  • Max. number of persons: 1
  • Area: From 20 / 215 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Comfortable standard room with 2 single beds.

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Comfortable standard room with a queen-size bed.

  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Comfort Privilege room with double bed or twin beds.

  • Max. number of persons: 3
  • Area: From 0 / 0 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom: Ride a bike in Tricity

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Comfortable room with 1 double bed, overlooking the Old Town.

  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Comfortable room with 2 single beds, overlooking the Old Town.

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

WINESTONE

Type of cuisine: International

Great food and aromatic wine are a passion we share with our guests. In Winestone, you will find local specialties and a varied menu of dishes made from carefully selected ingredients.

Lunch

10:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

10:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KUPIECKA

Type of cuisine: International

WINESTONE

Non contractual photo

The bar, located in the lobby, is the hub of the hotel. Modern decor, comfortable chairs and a long bar with seating create a relaxed atmosphere. The Winestone Bar perfectly captures the exceptional character of the Mercure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 240

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Gdansk Stare Miasto

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,527 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,573 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Nice Stay

Customer review rating 4.5/5

Jarle G. Business - 30/07/2020 Confirmed reviews ALL

At this time with Covid-19 virus it is special overall. But I feel very good taken care of. That room was not cleaned for the hole period is a part of the virus.

Its a no go for this hotel unfortunately.

Customer review rating 4.5/5

Pete Couples - 27/07/2020 Confirmed reviews ALL

Dirty room, not cleaned probably for a while. Stuff was very confused, tried to tell me my booking doesn’t exist. I have booked one double room with upgrade, unfortunately I have been given twin room. Even that room wasn’t ready for our stay. No iron in the room. Only one tinny pillow available. And now the cherry on too of the cake! Be well aware! When you book this hotel, the price you see during booking process is not the price you will pay and charge from your card. Unfortunately haven’t noticed that in first place, because I had a trust in them. No longer unfortunately. Please remember to keep your receipts or invoices.

Well located, very nice staff

Customer review rating 4.5/5

Bakhtibegim Solo - 27/07/2020 Confirmed reviews ALL

I had very good experience staying 2 nights in the Mercure Hotel in Old Town Gdansk. The staff was very helpful and nice. The room was clean. Due to the COVID-19, I would like to mention, that the hotel is fully prepared and has been taking all precautions for our safety. Definitely, next time I will choose again Mercure Hotel.

Dear Mrs Bakhtibegim, thank you for sharing your opinion regarding your stay in our hotel. We are truly happy to see you've enjoyed your time with us :) Hope we will have chance to meet again in Mercure Gdańsk Old Town! Kind regards, Aleksandra Guest Experience Manager

well located

Customer review rating 4.5/5

Sigita Friends - 23/07/2020 Confirmed reviews ALL

nice stay

Perfect location for exploring Gdansk

Customer review rating 4.5/5

Anonymous Solo - 21/07/2020 Confirmed reviews ALL

Conveniently close to Gdansk Old Town as well as the railway station and many of the tram lines that criss cross the city. Due to the coronasituation both the breakfast buffet offered and the housekeeping was limited. But a friendly and helpful staff did their best.

It's not a 4 star hotel - currently(COVID) don't take it

TripAdvisor rating 4.0/5

mjbusinesss Business - 20/06/2020 TripAdvisor review

Rooms with leaking showers, breakfast is a mistake - cheapest ingridients - ham,old bread, lactosfree only milk, no lactosefree yogurt, no lactosefree chees. No roomservice during my 3 night at hotel. It was suprise for me after seeing previous reviews.

Perfect weekend in Gdansk

Customer review rating 4.5/5

Nadiia Couples - 25/03/2020 Confirmed reviews ALL

Very nice hotel with perfect location - 10 min walk to the city centre and to the railway station. The breakfast was very tasty with wide choice of food. Our room was on the 7th floor and the view from the window was just fantastic. Clean room with perfect bed. For our further visits to Gdansk will definitely choose this hotel.

Dear Nadiia, Thank you so much for leaving your feedback. We are truly happy to hear you've enjoyed your stay with us :) With feedback like yours we see that we are doing really good job :) Positive experience is what we want to achieve. Warm regards from Gdańsk :) Aleksandra Guest Experience Manager

Not the hotels problem

Customer review rating 4.5/5

John R. Couples - 17/03/2020 Confirmed reviews ALL

Room nice, but small,check in fine. Breakfast disappointing.food and drink at bar expensive. Lost a night due to Poland shutting airports at midnight Saturday, Zero support from hotel. Breakfast on last morning was a ham sandwich, an apple and an orange. Feel hotel could of refunded us the last day/nights money, even in the value of points, after all it wasn't our fault either. Sorry Accor but if you can't be loyal supportive to your customers, don't expect my loyalty in return.

Dear Mr R., thank you for sharing your opinion regarding stay in our Mercure. Please accept my apologies for the situations that you've met during your visit. Actual situation is truly dynamic and unexpected for all of us and we try to find ourselves in it in the best possible way. I am sorry to hear, you hadn't chance to truly enjoy your stay- even more, because as far as I know, it was an important occasion for you. Please, as the apologies and the compensation I would like to offer you 2000 ALL points on your loyalty card. We hope it will give you a possibility to visit Gdańsk- or any other Accor hotel- one more time and explore the really beauty of Gdańsk. Please, contact me under e-mail al… to confirm your ALL card number. Kind regards, Aleksandra Wentowska Guest Experience Manager

good stay

Customer review rating 4.5/5

Zenek Business - 14/03/2020 Confirmed reviews ALL

Staying in your hotel was great as it's always been. Comfy, clean room, great view of the old town, fabulous cousine. Great place to be.

Thank you so much for all kind words :) We are really happy to hear you had such a nice stay :) Hope to see you back in Gdańsk. Kind regards, Aleksandra Wentowska Guest Experience Manager
Customer review rating 4.5/5

Samantha Families - 10/03/2020 Confirmed reviews ALL

Everything went fine.

Thank you so much for all kind words :) We are truly happy you had such a nice stay :) I will share your opinion with Roman- I am more than sure he will be really happy to hear that :) Kind regards, Aleksandra Wentowska Guest Experience Manager

Some good, some not

Customer review rating 4.5/5

Anonymous Friends - 09/03/2020 Confirmed reviews ALL

Good location on the hotel, nice bar and modern design. The hotel rooms was not cleaned as good as we feel the should’ve been though. We found a lot of hair, and spots on the purple chair in the corner. There was also bad cleaning on the bathroom, with stains on the wall and some off putting residue in the holder of the shower dividing glass. We feel the room should have been cleaned more thouroughly between stays. Otherwise the hotel was very good :)

Hello, Thank you o much for your feedback regarding stay in our hotel. I would like to ensure you, that our Housekeeping team is strongly focused to provide the highest quality of service for our Guests- the same as rest of us. You feedback will help us to improve quality of services in mentioned areas. I've passed your opinion directly to our Housekeeping Manager and together we will work for solutions. Hope we will have a chance to host you one more time in Gdańsk :) Kind regards, Aleksandra Guest Experience Manager

well located, friendly staff

Customer review rating 4.5/5

S G. Families - 09/03/2020 Confirmed reviews ALL

very lovely stay ,clean,good view, lovely breakfast

Thank you do much for all kind and warm words :) We are truly happy to see you've enjoyed your stay with us. Hope to see you again one more time :) Aleksnadra Guest Experience Manager

Excellent

Customer review rating 4.5/5

Izabela K. Couples - 09/03/2020 Confirmed reviews ALL

Everything absolutely fabulous! Bar manager as well great!

Thank you so much for all kind words :) We are truly happy you had such a lovely stay with us :) Can't wait to host you one more time in our hotel! Warm regards, Aleksandra Guest Experience Manager

Good location. Excellent service!

Customer review rating 4.5/5

Stefi Families - 05/03/2020 Confirmed reviews ALL

We booked this hotel as it was very near Gdańsk Main station. Our room had a very beautiful view of old town Gdańsk. Staffs are very friendly. Breakfast was good and the lady in the breakfast reception made us a delicious pancake. Over all our stay here was excellent!.

Hello! Thank you so much for all warm and kind words! :) It is truly amazing to see our Guests had such a lovely stay with us! :) Hope to see you back in Gdańsk really soon! :) Kind regards, Aleksandra Wentowska Guest Experience Manager

No complaints. OK hotel.

Customer review rating 4.5/5

Tore Friends - 04/03/2020 Confirmed reviews ALL

We had a great time at the hotel although we spent most of the day in the town.

Dissapointed

Customer review rating 4.5/5

Darren C. Couples - 04/03/2020 Confirmed reviews ALL

It started well, nice great got checked in quick, when getting to the room the queen size be is 2 singles pushed together and the bed was far from comfortable, when checking out we orderd a airport transfer witch usually indicates a shared ride with other ppl from the hotel to the airport we orderd it for 12 at 12,15 I asked reception if its arrived to be told it's a taxi you get yourself

Dear Mr c., Thank you for sharing your opinion regarding stay in our hotel. Please accept my apologies for a bit late response. I am sorry to hear you met some inconveniences during your stay.. Seems like it was a typical human misunderstanding, although I understand you in 100%- it should not happen and have an impact on you. I will speak with our team member to make sure, mentioned situation won't happen again. Hope we will have a possibiliy to host you one more time in Gdańsk. Kind regards, Aleksandra Guest Experience Manager

Excellent location, modern clean room, super friendly staff

Customer review rating 4.5/5

Walter F. Couples - 03/03/2020 Confirmed reviews ALL

not much to say, other than I'm extremely satisfied with my stay. The stay at your hotel and staff made my stay in Gdansk extremely enjoyable. Thank you, and I look forward to staying at your place again.

Dear Mr Walter, thank you so much for all kind words. We are truly happy you've spent such a nice time with us :) Hope to see you back in Gdańsk really soon! :) Kind regards, Aleksnadra Guest Experience Manager

Wonderful on every aspect

Customer review rating 4.5/5

Razvan Solo - 03/03/2020 Confirmed reviews ALL

The location is very nice, the building looks modern and luxurious from inside and outside, the staff is smiling and helpful, your ironing room from floor 9 is very good to iron shirts, the price is really good and the bed was super comfortable. This will be fore sure not my only visit and so far this is the nicest looking Mercure location I have visited.

Well located

Customer review rating 4.5/5

Trond G. Couples - 28/02/2020 Confirmed reviews ALL

Hotel need to be renovated, new room locks, elevator service needed.

Dear Mr G., thank you for sharing your opinion regarding stay in our Mercure. Your feedback is very important for us- is shows us the areas to be improved. Hope we will have a chance to do it soon :) Hope to see you back in Gdańsk! Kind regards, Aleksandra Guest Experience Manager
Customer review rating 4.5/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

The standard of the breakfast buffet for an international hotel is not as expected

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