Mercure Gdansk Stare Miasto 4 stars

Customer review rating 4.5/5 5,982 reviews

ALLSAFE approved hotel

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Mercure Gdansk Stare Miasto
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+ 23 Services

Hotel extras

  • Located close to the historic area of Gdansk, with beautiful views of the city.

  • Convenient, direct transport from the hotel to the airport and the city's business districts.

  • Functional meeting facilities with unique interior design.

  • Monitored hotel parking

  • Sunny, outdoor 250 m2 terrace with views of the historic sights of Gdansk

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • GDANSK LECH WALESAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • MassagePaying
  • Bicycles rental
Business services
  • 12 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Gdansk Stare Miasto

Ul. Jana Heweliusza 22
80-890 gdansk
poland

Tel: +48583210000

Fax: (+48)58/3210011

Check-in from 15h00

Check out up to 12h00

  • AUTOBUS, TRAMWAJ :  210 Dworzec Glowny PKP

  • By plane

    GDANSK LECH WALESA At 15km / 9.32 miles - Shuttle paying

  • By boat

    POLISH BALTIC SHIPPING COMPANY At 8km / 4.97 miles

  • By boat

    STENA LINE At 30km / 18.64 miles

  • By boat

    TERMINAL PROMOWY At 8km / 4.97 miles

  • By train

    GDANSK GLOWNY At 0.4km / 0.25 miles

GPS :54.356546, 18.651961

Our accommodation(s)

Choose from a Standard Room with the best view of the city or a Privilege Room, which offers a wide range of additional services.

Standard Room with a single bed.

  • Max. number of persons: 1
  • Area: From 20 / 215 sq ft
  • Views: City View, Harbour view *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Comfortable standard room with 2 single beds.

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Comfortable standard room with a queen-size bed.

  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Comfortable Privilege room with a double bed.

  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • Views: City View, Historic side view *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

MyRoom: Ride a bike in Tricity

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Comfortable room with 1 double bed, overlooking the Old Town.

  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • Views: City View, Historic side view *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Comfortable room with 2 single beds, overlooking the Old Town.

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City View, Panorama view *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

WINESTONE

Type of cuisine: International

Great food and aromatic wine are a passion we share with our guests. In Winestone, you will find local specialties and a varied menu of dishes made from carefully selected ingredients.

Lunch

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KUPIECKA

Type of cuisine: International

WINESTONE

Non contractual photo

The bar, located in the lobby, is the hub of the hotel. Modern decor, comfortable chairs and a long bar with seating create a relaxed atmosphere. The Winestone Bar perfectly captures the exceptional character of the Mercure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 240

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Gdansk Stare Miasto

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,982 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,592 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Always enjoy my stay

Customer review rating 3.5/5

Allan P. Business - 15/04/2021 Confirmed reviews ALL

As usual good service just a shame of the covid situation

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure Gdansk Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Kind regards from Gdańsk, Aleksandra Guest Experience Manager

Not impressed

Customer review rating 3.0/5

Marta Couples - 12/04/2021 Confirmed reviews ALL

We stayed in the hotel overnight. The hotel is in a great location. The building is pretty impressive. The staff is very nice and friendly. The breakfast was very good. Unfortunately, we found our room quite dirty. There was some hair in the shower. The armchair was cover with some suspicious stains. A spare pillow was covered in lipstick. We didn't expect that from a 4-star hotel. Also, the extra paid car park didn't fill us up with confidence. It's actually more convenient to leave a car in a public space in front of the hotel.

Dear Mrs B., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please accept my apologies for caused inconveniences. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aleksandra Guest Experience Manager

location & service level

Customer review rating 5.0/5

Darek Business - 16/03/2021 Confirmed reviews ALL

perfect service level (reception & food)

Szanowny Panie Dariuszu, bardzo dziękuję za pozostawioną opinię nt pobytu w naszym hotelu. Ogromnie się cieszymy, że czas spędzony w Mercure Gdańsk Stare Miasto minął przyjemnie i pozostawił przyjemne wspomnienia. Wraz z całym zespołem wierzę, że kolejny pobyt minie równie miło co poprzedni. Serdecznie pozdrawiam z Gdańska, Aleksandra Guest Experience Manager

most probably last stay

Customer review rating 2.0/5

P. Business - 04/03/2021 Confirmed reviews ALL

already 2nd time disappointed by service and reception and general approach

Dear Mr Z. Thank you for taking the time to tell us about your experience at the Mercure Gdansk Stare Miasto. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that taking the deposit upon the Guest's arrival is obligatory for each staff member. I am sorry to hear, that makes you feel disappointed, although I would like to underline that is a standard procedure in all our hotels. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to host you in the future. Sincerely, Aleksandra Guest Experience Manager

very good located, nice stuff especially the receptionists.

Customer review rating 4.0/5

Darek Solo - 19/02/2021 Confirmed reviews ALL

It was nice to be in your hotel. But due to this Fake Pandemic, I was not able to find proper food in your hotel and there was not any possibility for dinning outside. I think that in this terrible time the guests should have in their rooms a few dishes and glasses to be able to eat food and drink inside rooms, because there is not any possibility to eat outside hotel. I am Vegan and I was not able to find any vegan food in your hotel. the janitors did not remove any garbage from my room during the entire time.

Dear Mr D., We very much appreciate your comments regarding your stay at the Hotel Mercure Gdansk Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team - especially reception :) I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksandra Guest Experience Manager

Good location...

Customer review rating 3.0/5

Tiago C. Couples - 15/02/2021 Confirmed reviews ALL

Two nights stay Bed is toooo much soft. You literally have to dig yourself out of the bed. Not that comfortable. Breakfast Day one: we were both waiting for the knock on the door to colect the warm breakfast and nothing. When we call to reception, we learned that the food has been left outside in the floor and all was already cold. After bringing new hot coffees we proceeded and started realizing that we didn’t received what we ordered. Also the Hard Boiled Egg was completely raw... we left for the day and explain our disappointment at reception including with a picture from the raw egg. Breakfast day 2 - someone did knock the door and we had the warm breakfast. Again few things were missing and few others items were extra... and Again completely RAW EGG. I would also recommend to improve the quality of the bread All Mercure team was very nice and gentle (thanks)

Dear Mr C., Thank you for sharing your feedback with us. We are very sorry to hear that our breakfast did not meet your expectations. We try to serve huge variety of food so all guest can choose what they like the most. Please be sure that we will learn from your concerns. Together with our Chief we aim to improve our services in order to make all our Guests happy. We hope you will give us the opportunity to show you how good quality of services we can provide to our Guests. . Best regards, Aleksandra Guest Experience Manager

Good stay.

Customer review rating 3.5/5

Simen Business - 08/02/2021 Confirmed reviews ALL

General good service. Breakfast was not according to specification. Orange and apple juice of very low quality. Not good. Probaly added water. Dinner at hotel could be better.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Hotel Mercure Gdansk Stare Miasto. I am sorry that our breakfast did not meet fully your expectations; please allow me to express my apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Aleksandra Guest Experience Manager

New situation

Customer review rating 4.5/5

C. U. Business - 18/01/2021 Confirmed reviews ALL

As the title says, we are now in a new situation with the Wuhan virus pandemic. The hotel staff are doing their best to make our stay as if there no pandemic in a way the meets the regulations. I felt good and safe all the time I was there.

Dear Mr C., We very much appreciate your comments regarding your stay at the Hotel Mercure Gdansk Stare Miasto. It is always a pleasure to receive positive feedback, especially during such an untypical time. We truly appreciate you appreciated our efforts to make your stay suitable and comfortable in every aspect :) Please be ensured, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards from Gdańsk, Aleksandra Guest Experience Manager

All good

Customer review rating 5.0/5

Anonymous Business - 30/11/2020 Confirmed reviews ALL

Glad all the safety measures were taken care of. Thank you!

Good stay

Customer review rating 4.0/5

Erlend H. Business - 07/11/2020 Confirmed reviews ALL

Having stayed in this hotel several times earlier, I know what to expect. The hotel has comfortable rooms with view, snd the bathrooms are spacious enough. The breakfast buffet is good, and the covid situation was handled well by the hotel. Guests are not serving themselves, but point out to the waitress from behind a symbolic barrier which food items they wish. This works fine, and distance between tables is good enogh for the guests to remove the mask once seated. The lobby bar is good, and also serve some food. During these challenging covid times with very few travellers, all hotels must cut costs. In this hotel it does not really make impact on the guests.

Customer review rating 4.5/5

Mark L. Solo - 30/10/2020 Confirmed reviews ALL

Excellent welcome, my special request met and staff extremely good

Another great stay

Customer review rating 5.0/5

Pawel Solo - 19/10/2020 Confirmed reviews ALL

Very good front desk, specially night shift. At the restaurant and bar i felt like at home, lady was extremely nice. Also at the breakfast stuff was so nice. Breakfast in general was really good in pandemic times. Everywhere there are disinfection liquids so i felt safe there. I can recommend this hotel to everyone for short and long stay. Beside stuff location is great, so close to main attractions of Gdansk.

Dear Mr J., we are truly happy by reading your kind words :) It is really important for us, to hear that our Guests feel with us like at home :) That is truly valuable for us :) Hope we will have a chance to host you more than once in future :) maybe during winter time? Gdańsk is magical in winter :) Kind regards, Aleksandra Guest Experience Manager
Customer review rating 4.5/5

Mike Couples - 12/10/2020 Confirmed reviews ALL

Very friendly and service-minded staff at the breakfast and at the reception.

weel located

Customer review rating 4.0/5

Leonardo V. H. Solo - 09/10/2020 Confirmed reviews ALL

t is Corona time, so all was very quite, but the hotel is great.

Great stay.

Customer review rating 4.5/5

Caroline Families - 01/10/2020 Confirmed reviews ALL

Very satisfied with my stay.

Good central location, very Pleasant and friendly staff.

Customer review rating 4.5/5

Claus H. Friends - 26/09/2020 Confirmed reviews ALL

From ordering the room to check out very happy with the staff. When problem with the aircon and power sockets occured, it was fixed asap. Breakfast good, even with the special arrangements with the pandemic!

Great hotel

Customer review rating 5.0/5

J. P. Couples - 22/09/2020 Confirmed reviews ALL

Superb accommodation with extremely pleasant and helpful reception staff.

It's not a 4 star hotel - currently(COVID) don't take it

TripAdvisor rating 2.0/5

mjbusinesss Business - 20/06/2020 TripAdvisor review

Rooms with leaking showers, breakfast is a mistake - cheapest ingridients - ham,old bread, lactosfree only milk, no lactosefree yogurt, no lactosefree chees. No roomservice during my 3 night at hotel. It was suprise for me after seeing previous reviews.

Comfortable hotel close to the Old Town

TripAdvisor rating 4.0/5

spaceteddy Couples - 09/12/2019 TripAdvisor review

The high-rise hotel building is 40 years old but renovated to modern Mercure standards. The reception staff was friendly and knowledgeable. Our privilege room was spacious and had good views of the city. All the amenities worked well except for the coffee maker which did not work at all. The buffet breakfast was good and we could order additional items, such as eggs any style, which were not in the buffet spread. We also enjoyed complimentary welcome drinks in the lobby restaurant bar.

Close to station; shops and short walk to Old Town

TripAdvisor rating 4.0/5

713marilynf Couples - 09/10/2019 TripAdvisor review

This pleasant hotel has a welcoming feel. It is close to the station and opposite a modern shopping centre. The short walk into the Old Town is easy. The breakfast at the hotel was diverse with excellent service from staff. Gluten free bread was available for me. The restaurant was fine and I enjoyed the Polish red wine. The only draw back was the shower over a deep bath.

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