You could refresh some things in hotel like carped in the coridorr.

Your staff were very friendly and what I would expect but the hotel is in need of a serious refurbishment, it's old and very tired looking. I expect a lot more from Sofitel Hotels, I have stayed in them all over the world, and this was possibly the worst.

I had booked 2 rooms prepaid for two nights for myself and my son , unfortunately due to business commitments I arrived alone my son stuck at home ! On arrival I was told there would be no refund for the unoccupied room as rooms were prepaid and was then asked do you want to pay extra for breakfast as you are room only !!! I said no thank you but was quite dissatisfied and disappointed with they could have offered me some credit for the unoccupied room to be used within the hotel ! I stayed several weeks before next door at Sheraton & I’m quite sure this issue would have been dealt differently by them . I am about to book 3 rooms for our next visit less than two weeks from now and it will be the Sheraton based on this disappointing visit

stuff helped organize birthday surprise for the wife. All was good. maybe need to improve slightly service at a beach. when people left take out them towels, so other can see it is empty, update, renew pillows on sunbeds, help to prepare it.

Good front desk service, was satisfied with my staying in Grand Hotel

From the time of booking onwards we felt welcome. Alexandra and Kacper phoned to welcome us before we even arrived. Such a lovely hotel, all the staff were friendly and the room was fantastic.

very good service, great location right on the beach, Mr. Daniel from the breakfast service was always very courteous and helpful, the beds are a bit old and should be replaced. The hotel staff was very nice and friendly.

I have visited the hotel before and this time it felt like I didn’t get the value for money… no elevator to the last floor where out room was, very basic breakfast buffe for this type of a hotel, nightstand only on one side of the bed so phone and remote end up on the floor, and the whole building felt like it needs a major cleaning and renovation.

Nice and friendly straff. Hotel quiet and elegant. Good breakfast. Beautiful garden and Nice beach. Vera good stay. Nice wiew from the terrasse.

Elegant and superbe

We stayed here for 6 days and we had a fantastic experience with a wonderful staff. They have a private area at the beach with plenty of sun beds. The breakfast is very good and the rooms are spacious with comfortable beds. This must be the best hotel in Sopot. What could be better: 1. The bathrooms needs a little upgrade and the water temperature should be more stable. Changes often from cold to warm and opposite. 2. Only 1 spot for EV and the charging speed is the lowest I have experienced at any hotel. 1,9KW pr hour. If you have a 100KW battery you will need more than 50 hours to charge your car. Time for an upgrade? Thank you very much for a great staycation. We will definitely be back.

We stayed at Grand Hotel Sopot for 3 nights in July for our summer vacation. This stay at Grand Hotel has been the most memorable and most luxurious for us. The services at the hotel are excellent, the customer service provided by their staff is just incredible. They made such beautiful and exceptional arrangements for my birthday evening at the private beach which I will never forget. We would totally recommend this hotel if you are looking for luxury, comfort, safety, and some memorable moments. It's a total win-win place. Thank you so much Grand Hotel for the lovely Experience. We will be back again

We were a little anxious before our arrival due to covid. However, when we arrived, we felt very safe. Good breakfast served by a very attentive waitress called Aleksandra; freshly squeezed orange juice, scrambled eggs to our liking, cappuccino from the express bar, nothing was a problem( the usual self service buffet was not available).The supper was enjoyable; an excellent steak washed down with a good wine, followed by a very good chocolate fondant. Our room was clean with comfortable beds, which could have been a little wider. Good room service. We were disappointed that was no separate shower only a bath tub very uncomfortable to access.To our rescue came the charismatic and unforgettable Daniel, (the assistant manager at breakfast who we know from previous visits )together with Kacper from the front desk arranged for a stepping aid. We are returning customers who stayed in the hotel from 31st of October till the 2nd of November.

We spent four beautiful days in Sofitel Grand Hotel in Sopot, to celebrate my birthday. I love this hotel. I don't imagine to go to Sopot and to stay in another place, regardless of the weather and season.

We have been pleasantly surprised with this hotel and its incredible beach, and the massive pier that just outs in the Baltic Sea. It’s a hotel full of stories, equally suited to families and business or leisure travelers!