Dear Mr Ireneusz, thank you for your positive feedback and high rating 😊 We are delighted to hear that you appreciated our convenient location and the cleanliness of the hotel 😊 Your kind words mean a lot to our Team and motivate us to continue providing a pleasant experience for our Guests 😊 We hope to have the pleasure of welcoming you back for another enjoyable stay in Gdańsk! Kind regards 👋 Aleksandra Guest Experience Manager

Szanowny Panie Henryku, serdecznie dziękujemy za najwyższą ocenę i miłe słowa ⭐ Bardzo się cieszymy, że pobyt w naszym hotelu był udany i spełnił Pańskie oczekiwania 😊 Tak pozytywna opinia jest dla naszego Zespołu dużą motywacją do dalszego dbania o komfort i zadowolenie Gości 😊 Mamy nadzieję, że będziemy mieli przyjemność ponownie Pana gościć podczas kolejnej wizyty w Gdańsku! Serdecznie pozdrawiamy 👋 Aleksandra Guest Experience Manager

Dear Ian, thank you for sharing your feedback with us. We are pleased to hear that you appreciated our convenient location, the cleanliness of the hotel and the comfort of your stay. At the same time, we are sorry that certain aspects of your experience did not meet your expectations. We apologise for the difficulties you encountered with the Wi-Fi connection and for the issues with breakfast service, including the availability of milk and orange juice and the toaster not being ready for use when you arrived. We also appreciate your comments regarding the variety of breakfast options and the assistance provided by our Team. We understand how important it is for our Guests to receive reliable information and enjoy a smooth start to the day. Your feedback is valuable to us, and we will share these observations with the relevant Team for their consideration. Thank you once again for your honest review. We hope to have the opportunity to welcome you back and provide you with a better experience next time. Kind regards, Aleksandra Guest Experience Manager

Dear Mr Edward, thank you for sharing your feedback with us! We are pleased to hear that you enjoyed your stay and appreciated the comfortable room, good shower and breakfast, as well as the convenient access to Gdańsk’s Old Town. It is especially rewarding to know that you would consider staying with us again should you return to Gdańsk. We would love to make your next visit even better, so we would be grateful for any suggestions on what we could improve to turn your experience into a perfect 10/10. Thank you once again for choosing our hotel. We look forward to the opportunity to welcome you back! Kind regards, Aleksandra Guest Experience Manager

Dear Mr Kenny, thank you so much for your perfect rating ⭐ and for sharing such wonderful feedback 😊 We are absolutely delighted to hear that you felt at home with us and enjoyed every minute of your stay 😊 Although our décor may not be to everyone’s taste, we are especially happy that the warmth, kindness and dedication of our Team made such a positive impression on you 😊 Your lovely words about everyone, including our Housekeeping Team, mean a great deal to us. We will be sure to share your compliments with our colleagues — they will be thrilled to know that their smiles and willingness to help made your stay so special! Thank you once again for your kind words. We hope to welcome you back to Gdańsk soon and make you feel at home all over again! Kind regards 👋 Aleksandra Guest Experience Manager

Dear Mr Wesley, thank you very much for your perfect rating ⭐ and for choosing to stay with us 😊 We are especially pleased to hear that this was your second visit in three years and that we have continued to meet your expectations 😊 It is wonderful to know that you appreciated our convenient location, excellent breakfast ☕🥪🍎 friendly service, and good value for money 😊 Your kind words mean a great deal to our entire Team and motivate us to maintain the high standards you have come to expect from us 😊 We truly appreciate your continued trust and hope to have the pleasure of welcoming you back to Gdańsk for a third visit in the future! Kind regards 👋 Aleksandra Guest Experience Manager

Dear Tammy, thank you for sharing your detailed feedback with us. We are pleased to hear that you appreciated our convenient location, away from the main city noise, as well as the cold and hot water dispensers available for our Guests. At the same time, we are truly sorry that your sleep was disturbed by noise in the morning. We understand how frustrating this can be, especially when you are expecting a quiet and restful start to the day. We are particularly concerned to hear about the noise from housekeeping carts, doors and the staff elevator near your room. We will share your comments with the relevant Team and remind our colleagues to take extra care to keep noise to a minimum during the morning hours. Thank you for bringing this to our attention. We hope that, despite this inconvenience, we will have the opportunity to welcome you back and provide you with a much more peaceful stay next time. Kind regards, Aleksandra Guest Experience Manager

Dear Mr Steve, thank you very much for your kind rating and for sharing your feedback with us. We are delighted to hear that you appreciated our convenient location, just a short walk from the train station and the Old Town. It is also great to know that you found the hotel clean and tidy and that everything met your expectations. We hope to have the pleasure of welcoming you back to Gdańsk and, hopefully, making your next stay a perfect 10/10! Kind regards, Aleksandra Guest Experience Manager

Dear Mrs Pam, thank you very much for sharing your feedback and for your kind rating. We are delighted to hear that you appreciated our convenient location and found your stay to offer good value for money. We are especially pleased that, you decided to stay with us. It is a great compliment that you chose our hotel for your visit to Gdańsk. If you have any suggestions on what we could improve to make your next stay even better and perhaps turn your experience into a 10/10, we would be very happy to hear them. We hope to welcome you back on your next trip to Gdańsk! Kind regards, Aleksandra Guest Experience Manager

Dear Mr Michal, thank you very much for your high rating and for taking the time to share your feedback 😊 We are delighted to hear that you appreciated our convenient location and found our team pleasant and welcoming 😊 We are sorry to hear that you experienced some difficulties with your sleep during this stay. We understand how important a good night’s rest is, especially when travelling. If you visit us again, please do not hesitate to let our Reception team know if there is anything we can do to help make your stay more comfortable. We are nevertheless very pleased that, apart from this, your stay was virtually flawless. We hope to have the pleasure of welcoming you back and providing you with an even more restful experience next time! Kind regards from Gdańsk 👋 Aleksandra Guest Experience Manager

Dear Mr Pawel, thank you very much for your wonderful feedback! We are delighted to hear that you appreciated our friendly team, convenient location, tasty food and the cleanliness of the hotel 😊 It is always a pleasure to know that our Guests enjoyed their stay. We hope to have the opportunity to welcome you back to Gdańsk in the future! Kind regards 👋 Aleksandra Guest Experience Manager

Dear Mr Jesus, thank you very much for your positive feedback 😊 We are pleased to hear that you had a nice and comfortable stay with us 😊 We hope to have the pleasure of welcoming you back to our hotel again in the future! Kind regards from Gdańsk 👋 Aleksandra Guest Experience Manager

Dear Mr Ian, thank you very much for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our very convenient location and the friendliness of our team. It is wonderful to know that everything went smoothly during your stay. As you rated your experience highly but did not mention anything specific that could have been better, we would be very happy to hear if there was anything we could improve to make your next stay even more enjoyable. We hope to have the pleasure of welcoming you back to Gdańsk in the future! Kind regards, Aleksandra Guest Experience Manager

Dear Mrs C., thank you very much for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay, particularly the comfortable beds, our convenient location, peaceful atmosphere and breakfast. It is wonderful to know that you found your stay comfortable overall. At the same time, we are always looking for ways to improve, so we would be very grateful if you could let us know what we could do differently to make your next stay even better. Your suggestions are truly valuable to us. We hope to have the pleasure of welcoming you back to Gdańsk in the future and providing you with an even more enjoyable experience 😊 Kind regards, Aleksandra Guest Experience Manager

Dear Mr Saint, thank you very much for taking the time to share your feedback with us 😊 We are delighted to hear that you enjoyed your comfortable stay, our central location, clean rooms and, of course, the kindness of our team 😊 We are especially pleased that you appreciated the water dispenser and the pitcher in your room, as well as the possibility of a late check-out. It is wonderful to know that these little conveniences made your stay even more enjoyable 😊 Thank you also for your honest comment regarding breakfast. We are always looking for ways to improve our offer, so your feedback is very valuable to us and will be shared with the relevant team. It was a pleasure to have you as our Guest, and we hope to welcome you back to Gdańsk in the future for another comfortable stay! Kind regards 👋 Aleksandra Guest Experience Manager

Dear Mr Thomas, thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you had a comfortable stay, slept well and appreciated the peaceful atmosphere, convenient location and good coffee. At the same time, we are sorry that our breakfast did not fully meet your expectations. We appreciate your specific comments regarding the selection of fruit and sweet options. Breakfast is an important part of the Guest experience, so feedback like yours is very valuable and helps us identify where we can improve and offer a more satisfying variety. We are glad that you found your stay to be of decent value overall, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, Aleksandra Guest Experience Manager

Dear Mr Nicolo, thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location near the train station and city centre, as well as the spacious and clean room and the friendliness of our team. We are, however, sorry to hear about the Wi-Fi connection. We understand how frustrating it can be when the internet is too slow to comfortably browse websites or use social media, especially when you expect reliable connectivity during your stay. We appreciate you bringing this to our attention, and we will pass your comments on to the relevant team for further consideration. We hope that, despite this inconvenience, we will have the pleasure of welcoming you back to Gdańsk and providing you with an even more comfortable experience next time. Kind regards, Aleksandra Guest Experience Manager

Dear Mrs Amanda, thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff friendly and helpful, and that you enjoyed the comfort of your bed. We are truly sorry, however, about the stained towels. This is certainly not the standard we expect from our housekeeping team, and we completely understand your disappointment. We will share your comments with the relevant team to ensure that greater attention is paid to the condition of towels before they are placed in the rooms. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more comfortable and pleasant stay next time. Kind regards, Aleksandra Guest Experience Manager

Dear Mr Ian, thank you for sharing your feedback with us. We are pleased to hear that you appreciated our convenient location, with the city centre and public transport easily within reach. It is also wonderful to know that our reception staff were so helpful and contributed positively to your stay. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Gdańsk for an even more enjoyable experience next time! Kind regards Aleksandra Guest Experience Manager