Dear Mr Nicolo, thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location near the train station and city centre, as well as the spacious and clean room and the friendliness of our team. We are, however, sorry to hear about the Wi-Fi connection. We understand how frustrating it can be when the internet is too slow to comfortably browse websites or use social media, especially when you expect reliable connectivity during your stay. We appreciate you bringing this to our attention, and we will pass your comments on to the relevant team for further consideration. We hope that, despite this inconvenience, we will have the pleasure of welcoming you back to Gdańsk and providing you with an even more comfortable experience next time. Kind regards, Aleksandra Guest Experience Manager

Dear Mrs Amanda, thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff friendly and helpful, and that you enjoyed the comfort of your bed. We are truly sorry, however, about the stained towels. This is certainly not the standard we expect from our housekeeping team, and we completely understand your disappointment. We will share your comments with the relevant team to ensure that greater attention is paid to the condition of towels before they are placed in the rooms. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more comfortable and pleasant stay next time. Kind regards, Aleksandra Guest Experience Manager

Dear Mr Ian, thank you for sharing your feedback with us. We are pleased to hear that you appreciated our convenient location, with the city centre and public transport easily within reach. It is also wonderful to know that our reception staff were so helpful and contributed positively to your stay. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Gdańsk for an even more enjoyable experience next time! Kind regards Aleksandra Guest Experience Manager

Dear Mr Radek, thank you very much for your excellent rating and for sharing such a lovely review 😊 We are delighted to hear that you found our hotel to offer great value for money and that you enjoyed the stylish and practical design of your room 😊 It is wonderful to know that our hotel was a good fit for your shorter stay and that you especially enjoyed our breakfast, including the wide variety of dishes and good coffee ☕🥪🍎 We always aim to combine comfort, functionality and a pleasant experience for our Guests. We truly appreciate your kind words and hope to welcome you back to Gdańsk for another enjoyable stay! Kind regards 👋 Aleksandra Guest Experience Manager

Szanowna Pani Joanno Dziękujemy za ocenę 80/100 i poświęcony czas na podzielenie się swoją opinią. Mamy nadzieję, że pobyt w ibis Gdańsk Stare Miasto był udany i spełnił większość Pani oczekiwań. Liczymy, że podczas kolejnej wizyty będziemy mogli zrobić jeszcze więcej, aby zasłużyć na pełne 10/10! Daniel Pietrzak Rooms Division Manager

Dear Christine Thank you very much for your fantastic review and for the perfect score of 100/100! We are delighted to hear that you enjoyed your stay at ibis Gdańsk Stare Miasto and that our team was helpful and welcoming. We are also pleased that the room fully met your expectations. We hope to have the pleasure of welcoming you back to Gdańsk soon! Daniel Pietrzak Rooms Division Manager

Dear Guido Thank you very much for your fantastic review and for the perfect score of 100/100! We are delighted to hear that you enjoyed the modern and clean room at ibis Gdańsk Stare Miasto. We are thrilled that your stay could not have been better. We hope to welcome you back to Gdańsk soon! Daniel Pietrzak Rooms Division Manager

Dear Francisco Thank you very much for your detailed review and for rating your stay 90/100. We are delighted that you enjoyed our excellent location and had a very pleasant stay overall. We are especially happy to hear your kind words about Khristina and the special preparation of your room. Thank you also for your constructive comments regarding the breakfast selection and guest interaction. We truly appreciate this feedback, as it helps us identify areas where we can further improve the overall experience and make our guests feel even more welcomed and engaged. We hope to welcome you back to ibis Gdańsk Stare Miasto and that during your next stay we will deserve a full 10/10! Daniel Pietrzak Rooms Division Manager

Dear Zuzanna Thank you very much for your fantastic review and for the perfect score of 100/100! We are delighted that you appreciated our convenient location, spacious bathroom and, most importantly, the service provided by our team. We are especially happy to hear such wonderful feedback about Kasia . and Wiktoria We will make sure that your kind words reach them personally. It is great to know that their help and positive attitude made your stay even more enjoyable. We hope to welcome you back to ibis Gdańsk Stare Miasto soon! Daniel Pietrzak Rooms Division Manager

Dear Colin Thank you very much for your excellent review and for rating your stay 90/100. We are delighted to hear that you enjoyed our great location and the service provided by our team. It is wonderful to know that you found ibis Gdańsk Stare Miasto to be a good value for money. We hope to welcome you back soon on your next visit to Gdańsk! Daniel Pietrzak Rooms Division Manager

Dear Anna, Thank you for sharing your detailed feedback. We are pleased to hear that, overall, you had a good experience and that you appreciated the drinking water and tea facilities available at the hotel. We would also like to better understand the points you mentioned, especially regarding the billed amount at reception and your experience with breakfast. If you could share a little more detail, it would help us address your comments more effectively and see where we can improve. We would also like to mention that ibis Gdańsk Stare Miasto is a 2-star hotel, and our standard rooms and services are designed according to this category. Nevertheless, we always strive to provide our guests with a comfortable and pleasant stay. Thank you again for your feedback. We hope to welcome you again and provide an even better experience. Daniel Pietrzak Rooms Division Manager

Dear Mr Michiel, thank you very much for your feedback and for the kind rating. We are pleased to hear that you enjoyed our convenient location, within walking distance of the city centre, as well as our friendly staff and comfortable room. At the same time, we would love to know what we could improve to make your next stay even better and hopefully turn that 8/10 into a 10/10 😉 If there was anything missing or anything we could have done differently, we would be very grateful for your suggestions. We hope to have the pleasure of welcoming you back to Gdańsk in the future! Kind regards, Aleksandra Guest Experience Manager

Dear Mrs Tamara, thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our excellent location and found our staff very friendly. We are sorry, however, that the beds did not provide the comfort you expected. We understand how frustrating it can be when the mattresses move during the night, especially when a good night’s sleep is such an important part of a hotel stay. We truly appreciate you bringing this to our attention, and we will share your comments with the relevant team. We hope that, despite this inconvenience, you enjoyed your time in Gdańsk and that we will have the opportunity to welcome you again and provide you with a more comfortable stay. Kind regards, Aleksandra Guest Experience Manager

Dear Mr Ian, thank you very much for your excellent rating and for your kind feedback 😊 We are delighted to hear that, once again, your stay with us was a positive and trouble-free experience 😊 It is always a great pleasure to welcome returning guests, and we truly appreciate your continued trust in our hotel! Your satisfaction is the best motivation for our entire team to keep providing comfortable stays and reliable service. We look forward to welcoming you back again during your next visit to Gdańsk! Kind regards 👋 Aleksandra Guest Experience Manager

Dear Mr Eric, thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location. We would be very happy to know what we could improve to make your next stay even more comfortable and enjoyable. If there is anything you feel was missing or could have been better, we would truly appreciate your suggestions. We hope to have the pleasure of welcoming you back to Gdańsk in the future! Met vriendelijke groet, Aleksandra Guest Experience Manager

Dear Zak Thank you very much for taking the time to share your feedback following your stay at Ibis Gdańsk Stare Miasto. We are pleased to hear that you enjoyed your stay, appreciated the courtesy of our team, and liked the quality of our food. At the same time, we sincerely apologize for the cobwebs you found in your room. This is certainly not the standard we strive to maintain. Your comments have been shared with our Housekeeping team to ensure that room inspections are carried out even more thoroughly before our guests' arrival. Thank you once again for your valuable feedback. We are delighted to know that you would choose to stay with us again, and we look forward to welcoming you back for an even better experience. Kind regards, Daniel Pietrzak Rooms Division Manager

Dear Mikhail Thank you for taking the time to share your feedback following your stay at ibis Gdańsk Stare Miasto. We are pleased to hear that you found the room well-equipped, appreciated the efficient air conditioning, and enjoyed the variety available at breakfast. At the same time, we sincerely apologize for the inconveniences you experienced. We are sorry to learn that the pillows were not comfortable, the towels did not meet your expectations, and that the curtain allowed light into the room. Your comments have been shared with our housekeeping and maintenance teams so that these issues can be addressed and improvements made. We truly appreciate your constructive feedback, as it helps us enhance the comfort of our guests. We hope to have the opportunity to welcome you again and provide you with an even better experience. Kind regards, Daniel Pietrzak Rooms Division Manager

Dear Regina Thank you very much for your kind review and for choosing ibis Gdańsk Stare Miasto. We are delighted to hear that Kasia was able to arrange an early room for you and help make the start of your stay more comfortable. Your kind words will certainly be shared with her – she will be pleased to know her assistance was appreciated. It is also wonderful to know that you found your room quiet and clean, and that you enjoyed both our breakfast and the convenience of our restaurant for lunch and dinner. Our breakfast service has been extended until 11:00 a.m. As our restaurant opens for lunch at 12:00 p.m., this leaves our team with only one hour to prepare the restaurant for the next service. We appreciate your understanding, as this short turnaround requires efficient preparation to ensure the best possible experience for all our guests. We truly appreciate your feedback and look forward to welcoming you back to ibis Gdańsk Stare Miasto in the near future. Kind regards, Daniel Pietrzak Rooms Division Manager

Dear Taras, thank you very much for your wonderful review and for awarding us the highest rating ⭐ We are delighted to hear that everything during your stay met your expectations 😊 Your kind words and appreciation mean a great deal to our entire team and are a wonderful motivation to continue providing our Guests with comfortable stays and high-quality service. Thank you for choosing our hotel. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay! Kind regards from Gdańsk 👋 Aleksandra Guest Experience Manager