Novotel Gdansk Centrum Hotel 3 stars

I booked the hotel, and paid etra to stay in the eco room. We where supposed to have access to the chefs fridge, and upgrades such a solar chargers etc. Note this also cost an addtional 11-12 pound sterling per night x 5 nights. When I challenged the hotel staff, the first team member had no idea what I was speaking to, even though this was advertised on the company site. When I then challenged the manager on this, he offerred me either 40 (200 plz) pounds worth or restaurant vouchers, or points to (4000) my loyalty memebership. So whilst I was 55-60 pounts out of pocket, for a room that basically the same as any other room, just with an uncomfortable sofa made from recycle pallets and green mats on the floor, I was simply offerred restaurant vouchers (on my last evening, when I already had plans) or points that equate to less than the value difference paid. I hope that Accor hotels will look to address this issue further. You will see from my memebership I have been a loyal and regular guest, but this would lead me to quesiton this moving forward.

Good place, some maintance works on road, rooms need to be refreshed. Owerall- satisfied but can be better.

Very nice

Hotel situates at good place. Hotel is more like family hotel, but in the ens of the October it was for a couple as well. Rooms were clean, but perhaps some renovating already needed, especially for bed. The construction and their bajamajas beside the hotel was not nice. To the backyard lights needed. Big nice surprise was that we could lend the bikes, thanks for that. Could come an other time.

Fantastic base to discover Gdansk

It would be good if Accor gave a facelift to the building from the Commie times. Other than that - everything was faultless. Now I need to write something to make the review 200 words long, please disregard...

We had a fantastic time. The staff were lovely and went above and beyond looking after us

Friendly check in, spotlessly clean rooms. Good breakfast with really friendly staff with food constantly topped up.

Very good, Nice rooms, in the city

Everyting went as pland and we did not need to do anyting extra. Clean and cozy room.

Breakfast, not that good. Cleaning in rooms, not that good.

You have beatiful garden and your hotel is very clean. Service was friendly and your hotel was locatel good Place for us.

very good - The only remark - staff should always advise that there is back entrance through which you can easily reach Old Town in couple of meters. Especially during construction on Pszenna.

Friendly staff. Nice rooms. Great location.

Lovely hotel in a great location. From start to finish staff were very friendly and helpful. Had dinner a couple of nights. Food was excellent and very reasonable again staff were great.