Mercure Sunshine Coast Kawana Waters 4.5 stars

Customer review rating (ALL Rating) 4.2/5 66 reviews

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9 Florey Boulevard, 4575 BIRTINYA, Australia

Description

Hotel extras

  • The hotel is located next to Sunshine Coast University Hospitals.

  • Open 24 by 7, with complimentary ( need to register) parking for hotel guests.

  • The award winning restaurant and bar is open 7 days a week.

  • Our lakeside function rooms are perfect for events, meetings and weddings.

  • Large TVs with easy managed Casting from your own device.

Our accommodation(s)

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Hotel location

Mercure Sunshine Coast Kawana Waters

9 Florey Boulevard
4575 BIRTINYA
Australia

GPS:-26.746001, 153.116362

Telephone
Fax +61 7 5334 9590

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WILDFLOWER KITCHEN

Enjoy an exciting culinary experience by the award winning Wildflower Restaurant and Bar at the edge of the lake. Open 7 days a week for Breakfast and Dinner. It features modern cuisine and spectacular lakeview.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  66 reviews

Customer review rating 5.0/5

Sharon B. Couples - Confirmed reviews ALL

we are treated like family no complaints

Thank you so much for your fantastic feedback, Sharon and for your continued loyalty. It truly means a lot to us to have you as such a valued regular guest. We’re especially pleased to hear that our team makes you feel like part of the family—that’s exactly the experience we strive to create for everyone who stays with us. Your kind words will be shared with the team, and I know they will be delighted :) We look forward to seeing you again soon!

Customer review rating 0.5/5

Steven B. Business - Confirmed reviews ALL

No Steaming on TV the breakfast was rubbish $32 for cold bacon and the eggs were plastic never again

Thank you for taking the time to share your feedback, Steven. We are very sorry to hear that your experience did not meet expectations, particularly regarding the TV streaming and your disappointment with the breakfast offering. This is certainly not the standard we strive to deliver. In relation to the TV streaming, this service is available in all of our rooms. It sounds like there may have been an issue on this occasion, and we sincerely apologise that we were not able to investigate and resolve this for you during your stay. We also appreciate your feedback regarding breakfast. Please be assured we are currently reviewing our offering with our Head Chef and look forward to introducing improvements in the coming weeks. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a much-improved experience.

Customer review rating 3.0/5

Jennifer H. Business - Confirmed reviews ALL

Assigned an “accessible” room, no bathroom bench space for toiletries. Air conditioning stopped working overnight which lead to a disturbed sleep as the room became hot and stuffy.

Thank you for sharing your feedback, Jennifer. We are very sorry to hear about your experience, particularly the discomfort caused by the air conditioning not working and the inconvenience of the bathroom layout. Our accessible rooms are typically only allocated when specifically booked; however, this does sometimes happen accidently, and we apologise if this was not suitable for your needs on this occasion. Regarding the air conditioning, our team is available 24 hours a day and would be happy to assist and resolve the issue as quickly as possible. We regret that this impacted your comfort and sleep. Thank you again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to provide you with a more comfortable stay in the future.

Customer review rating 5.0/5

Joyce T. Couples - Confirmed reviews ALL

Hotel was clean and comfortable staff very helpful and friendly

Thank you for taking the time to review us Joyce, and for letting our future guests know about us! We are very pleased that you enjoyed your stay and that our staff offered excellent customer service. We look forward to having the opportunity to welcome you back again in the near future.

Customer review rating 2.5/5

Narender M. Families - Confirmed reviews ALL

During my 3 night stay, the room wasn't cleaned for 2nd and 3rd night.

Thank you for sharing your feedback, Narender. We sincerely apologise that your room was not serviced during your stay, as we understand how important this was to your overall experience. We do offer daily housekeeping service unless a “Do Not Disturb” sign is displayed or our “Go Green” program is selected. On this occasion, it appears we may have missed the opportunity to service your room, and for that, we are very sorry. If this was not raised with our team during your stay, we always encourage guests to let us know at the time so we can promptly rectify any concerns. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.

Other web-users rate our hotel

  • 410 reviews 8.9/10 Location
  • 765 reviews 6/10 Room
  • 572 reviews 8.4/10 Service
  • 16 reviews 3.7/10 WiFi
  • 409 reviews 4.4/10 Cleanliness
  • 225 reviews 5.7/10 Food
  • 139 reviews 4.3/10 Amenities
  • 105 reviews 5.3/10 Breakfast

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