Mercure Sunshine Coast Kawana Waters 4.5 stars

As Gold members we have stayed in many Accor properties so have plenty to compare. We were booked in for 3 nights. Our first room had a large section of black mould on the ceiling that had clearly not just appeared that day so obviously housekeeping had not noted it and done anything about it. We asked for a change of room and the Receptionist arranged a new room but explained that they were fully booked and we might have to change rooms again. Fortunately the next morning the Manager had decided to leave us in the same room for the rest of our stay but when we returned to the hotel at 4.30pm our room had not been serviced. Once again a trip to Reception who said that housekeeping were finished for the day and she would bring some new towels. Really not good enough given we passed housekeeping in the hall on our way out at 10.30 that morning. Rooms are pretty basic more like an IBIS - with a very uncomfortable single bed/lounge that was hard to sit on. Just glad we weren't there for any longer!

I have stayed at the Mercure at Kawana Waters since it opened. From my very first stay, I was impressed with the great service that John and his team have provided. This is exemplified by the provision of a special flat pillow I require which is delivered to my room on each occasion. The staff always remember my name and greet me in a friendly manner. They make my business trip a home away from home.

We had a disabled access room and found it well suited to our needs, the one problem encountered was clearance for a hoist, but this was solved in an innovative manner. The bed was super comfortable ensuring a good nights sleep. The staff were extremely helpful and friendly.and offered assistance to ensure we had an enjoyable stay. The food and service in the restaurant were great too. The hotel is ideally located in the hospital precinct with plenty of parking, and overlooks the lake. I would definitely recommend it and will stay again when visiting the area.

A comfortable, clean room with friendly and helpful staff was all we really needed for our four night stay at Kawana Waters. But, as we so often find at Accor hotels, the restaurant fare was of a high standard and very welcome during our three visits. Many thanks to restaurant staff with whom we shared some friendly conversation. Free parking rounded off a pleasant visit but we were surprised by the number of cars staying each night. Under cover parks were snapped up early.

Mercure Sunshine Coast Kawana Waters is a quieter location bust still handy to all that the Sunshine Coast has to offer, sight seeing, restaurants and shopping. The staff were all very accommodating and the room we had was excellent. However I do prefer Nespresso to Caffitaly?? The hotel has a good restaurant on site which has excellent food.

Stayed for couple of nights on way up Sunshine Coast.Rooms clean & comfortable.Very quiet in hotel. Staff were friendly & aimed to please.Food in restaurant was delicious & beautifully presented. Good walk ways around lake & shopping centre close enough to walk to.Not much to do in immediate area but great if you just want to chill out away from busy tourist areas.Woukd stay again.

Overnight while attending the hospital. Very convenient location on the river, pretty views across the horizon, many walking trails for a stroll. Quiet and clean, reasonable value for price paid for the room.

My go to Accommodation when travelling for work on the Sunshine Coast! Ideal location close to all my Customers with great rooms & friendly staff. Top Restaurant with daily specials that I can not resist.

Really enjoyed a few days at Kawanan Waters. The Mercure was in a great location. We had breakfast in the restaurant most mornings and it was great. We found all the staff very professional and friendly and the facilities excellent.

We were on our way elsewhere and remembered our previous stay at this property, so we decided to stay again. It is relatively new, very clean and staff are always happy and helpful. Here we go again, need to get 200 characters...

Well it’s Mercure so don’t expect the Pullman services. Rooms average and the only room upgrade is a higher floor no other differences. Location is good for the Sunshine Coast hospital. Staff are friendly.

I was staying for work so perfect hotel for this purpose. Very clean and well equipped with a great bar and restaurant area that is small but all that is needed. Food is fantastic and staff are all very skilled across all areas. Great location for the hospital. Not a holiday destination but great to stay if you are on business or passing through the Sunshine Coast. You do need access to a car to get around

Could not really fault our stay in any way. Fantastic Chef food was sensational and you could see how successful the restaurant is by the volume of non inhouse dining there . Always room for improvement but only slightly.

Very modern, clean and tidy. Great food at restaurant. Friendly staff. Lack recreation facilities such as swimming pool however understand that this is business hotel. Proximity with University and hospital does not give holiday feel.

I called ahead to request late checkout and a room change, and the staff member was lovely and accommodating - she stated that they weren't fully booked for that weekend and our checkout time had been modified to 12pm. All seemed well then and at check in, and we did get a room change as requested. However some elements of our stay definitely marred our experience: - poor design of bathroom, leading to complete flooding when we showered, and allowing very little space for using the toilet; the ventilation / extraction fan was also poor and did not prevent fogging or odours - unfriendly reception staff member the morning of planned departure, who called our room at 10am demanding that we needed to vacate as they required the room, and there was no such record of late checkout or ability to accommodate this - early closing time for the bar, so we were unable to have our complimentary drinks that night The saving graces were a comfortable bed and the good coffees which the café staff member kindly made us (as our complimentary drinks) the morning of departure.