Well located within a 5 minute walk to SCUHospital. Well kept , clean & with a restaurant nicely situated with lake views. Friendly staff at reception & also in the bar/restaurant. Ample parking available ( free)

The first impression is why here and then is that the car park . After booking in it was where is the pool. The room was very quiet and large TV a hoot. The service by the staff at booking in desk may need a bit more of a effort.A question was asked about location of local attraction and the response was a glib response with hand pointing in the general direction of the moon. Not understanding travelers being in a alien location and not understanding your local knowledge would be a basic requirement for booking in desk duties.

What a refreshing culture of service and the genuine value of all members of the hotel team! This flows over into the way clients are cared for by staff. One of the most repeated phrases I heard was "we are all here to help", by management and floor staff.

Very comfortable stay at the Mercure for business trip Location was great for what I needed Beds were very comfy, had a great sleep ! I ordered room service for breakfast and was nicely surprised , perfectly cooked , healthy , fresh and delivered quickly Staff were friendly and the hotel was very clean , great stay , thank you

The room was basic and very clean and tidy, all the staff were lovely. I feel its probably a tad over priced. The shower was a shocker and all the water went into the whole bathroom. We also paid for breakfast both days, 9.00am on the Sunday and most things were old and cold, the Monday it was closed at 9am so missed out all together.

I stay regularly and can't fault this hotel. Has everything you need, beds are extremely comfortable, very clean and staff fantastic. Is a great place if you are needing to visit the hospital, more of a business hotel than a holiday destination though. Wi-fi and smart TV excellent. Restaurant small but meals well priced and while menu is small the meals are excellent. Is one of my favourite hotels to stay at when on the coast for work.

Booked this hotel for its close location to Sunshine Coast stadium. Early checkin, lovely clean room and really nice walk along the pretty lake to stadium and back. Close to hospital, a few eateries and some shopping. Staff were very pleasant and hospitable. Would definitely stay again if going to Sunshine Coast stadium.

First time stayers at this hotel, it wasn't the best location for what we wanted but the hotel appeared full which is a good sign. Located in a hospital precinct. Staff, rooms, dining was all VERY good especially the breakfast.

As Gold members we have stayed in many Accor properties so have plenty to compare. We were booked in for 3 nights. Our first room had a large section of black mould on the ceiling that had clearly not just appeared that day so obviously housekeeping had not noted it and done anything about it. We asked for a change of room and the Receptionist arranged a new room but explained that they were fully booked and we might have to change rooms again. Fortunately the next morning the Manager had decided to leave us in the same room for the rest of our stay but when we returned to the hotel at 4.30pm our room had not been serviced. Once again a trip to Reception who said that housekeeping were finished for the day and she would bring some new towels. Really not good enough given we passed housekeeping in the hall on our way out at 10.30 that morning. Rooms are pretty basic more like an IBIS - with a very uncomfortable single bed/lounge that was hard to sit on. Just glad we weren't there for any longer!

I have stayed at the Mercure at Kawana Waters since it opened. From my very first stay, I was impressed with the great service that John and his team have provided. This is exemplified by the provision of a special flat pillow I require which is delivered to my room on each occasion. The staff always remember my name and greet me in a friendly manner. They make my business trip a home away from home.

We had a disabled access room and found it well suited to our needs, the one problem encountered was clearance for a hoist, but this was solved in an innovative manner. The bed was super comfortable ensuring a good nights sleep. The staff were extremely helpful and friendly.and offered assistance to ensure we had an enjoyable stay. The food and service in the restaurant were great too. The hotel is ideally located in the hospital precinct with plenty of parking, and overlooks the lake. I would definitely recommend it and will stay again when visiting the area.

A comfortable, clean room with friendly and helpful staff was all we really needed for our four night stay at Kawana Waters. But, as we so often find at Accor hotels, the restaurant fare was of a high standard and very welcome during our three visits. Many thanks to restaurant staff with whom we shared some friendly conversation. Free parking rounded off a pleasant visit but we were surprised by the number of cars staying each night. Under cover parks were snapped up early.

Mercure Sunshine Coast Kawana Waters is a quieter location bust still handy to all that the Sunshine Coast has to offer, sight seeing, restaurants and shopping. The staff were all very accommodating and the room we had was excellent. However I do prefer Nespresso to Caffitaly?? The hotel has a good restaurant on site which has excellent food.

Stayed for couple of nights on way up Sunshine Coast.Rooms clean & comfortable.Very quiet in hotel. Staff were friendly & aimed to please.Food in restaurant was delicious & beautifully presented. Good walk ways around lake & shopping centre close enough to walk to.Not much to do in immediate area but great if you just want to chill out away from busy tourist areas.Woukd stay again.

Overnight while attending the hospital. Very convenient location on the river, pretty views across the horizon, many walking trails for a stroll. Quiet and clean, reasonable value for price paid for the room.