Mercure Sunshine Coast Kawana Waters

Had a very disappointing one night stay at Mercure Sunshine Coast Kawana Waters. First impression was the terrible damp smell in our room and level 3 corridor. Perhaps the carpet had recently been cleaned but regardless of this it was not at all pleasant. The room itself was OK with a bed providing reasonable comfort. Air conditioning temperature could not be changed without contacting reception and was set on an uncomfortable 24 degrees which was not great in providing a good nights sleep. Didn't eat in restaurant but did have a couple of drinks in what was a fairly ordinary and small bar area. The outdoor area surely could be better used to allow for people to sit and relax with a drink or two. The biggest issue however was the lack of thought when it came to parking. Staying on a Saturday night when an event was being held in the function room should be avoided at all costs. There is simply not enough parking in the hotel carpark or any of the surrounding streets. Hotel guests are not provided any priority over short-term term guests attending an event or eating in the restaurant which is just ridiculous. We ended up parking some distance away and walking back through the nearby Hospital where street parking was timed from 8am 7 days a week. Overall stay was very disappointing for a room that was not worth the rate charged in a Hotel no better than 3 stars.

We stayed on a Friday and Saturday night. The purpose of our visit was to catch up with family and friends. Room - very comfortable Staff - Friendly and helpful Food - very nice Buffet Breakfast - reasonable for the price, not enough staff on Sunday morning. We will return no problem!

Nice clean and comfortable room, service was great, restaurant was good with a good selection of very tasty meals but the wait staff were excellent and fun, made every diner a really enjoyable experiance, would definately go back just to have the same girls look after us again.

Generally speaking, a good hotel experience let down by poor restaurant service. Check in to the hotel was quick, efficient and easy. Recommendations were given by front desk staff as to some great nearby dining options. Room was very clean and well configured for out little family (the kids loved the rainfall shower head). Visit was let down by incredibly poor service at the restaurant in the evening where I was essentially ignored by multiple service staff while they tried to figure out how to void something in the system however the couple that walked in after me who were ‘regulars’ were shown straight to a table. Breakfast time similar and no explanation of eggs cooked to order if scrambled wasn’t your choice. I think the F & B staff could do with a refresh in service beginning with something simple……Hospitality is?

Poor staff service (except in the restaurant) let this motel down. Otherwise the motel had no faults. Customer service makes all the difference and it’s completely dysfunctional here, so I’d never go back. On the positive side, there was a stove, a toaster, cooking equipment and a freezer compartment.