Mercure Sunshine Coast Kawana Waters 4.5 stars

Customer review rating (ALL Rating) 3.9/5 125 reviews

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Description

Hotel extras

  • The hotel is located next to Sunshine Coast University Hospitals.

  • Open 24 by 7, with complimentary ( need to register) parking for hotel guests.

  • The award winning restaurant and bar is open 7 days a week.

  • Our lakeside function rooms are perfect for events, meetings and weddings.

  • Large TVs with easy managed Casting from your own device.

Our accommodation(s)

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Hotel location

Mercure Sunshine Coast Kawana Waters

9 Florey Boulevard
4575 BIRTINYA
Australia

GPS:-26.746001, 153.116362

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WILDFLOWER KITCHEN

Enjoy an exciting culinary experience by the award winning Wildflower Restaurant and Bar at the edge of the lake. Open 7 days a week for Breakfast and Dinner. It features modern cuisine and spectacular lakeview.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  125 reviews

Customer review rating 0.5/5

Jovina P. P. Families - Confirmed reviews ALL

We stayed at the Hotel for a night and while the room location and view from the view was beautiful, the room seemed like it was never cleaned. Dust all over the back rest of the bed and the wall behind but the worse bit was the toilet had urine residue on the seat and the toilet brush was soiled with faeces. This was absolutely shocking and beyond disappointing. Lastly, when we tried to call the reception to inform of the issues, we realized the phone wasn't working (not too big of a deal for us) but it just added to the whole experience. The receptionist was helpful though.

Customer review rating 1.5/5

Paul H. Couples - Confirmed reviews ALL

Bathroom exhaust fan inoperative, causing room to gog up during showere. Severe leak in shower door at the pivot joint as there is no seal and water just pours through. TV very hard to use, did not use.

Customer review rating 2.0/5

Anita B. Families - Confirmed reviews ALL

Firstly, being an Accor member I expected to get a room that had views of the water.....not the carpark. Secondly, the bathroom was not the cleanest - there was some mould in the shower area and the design of the shower is not the best. Water went everywhere! The TV was difficult to work out - I couldn't watch normal channels. I don't think the remote matched with the TV. And lastly, there are signs about there being water stations on each floor, depicting there to be "pure" water. With the water station on level 3, the cold water didn't work - I could only get ambient water which tasted like it was normal tap water and not filtered or otherwise at all.

Customer review rating 2.0/5

Lisa M. Families - Confirmed reviews ALL

The floor was wet and all they could offer me was towels to put on the carpet. It was like they knew it was wet in the bedroom. There was no bathrobes in the room like advertised and the toilet door did not shut!

Customer review rating 5.0/5

Tim B. Families - Confirmed reviews ALL

This hotel is about 400m from the Sunshine Coast University Hospital (SCUH). When a new baby was arriving, having a room at Mercure was incredibly convenient and helpful for the family. After many stays here I can highly recommend this hotel.

Other web-users rate our hotel

  • 437 reviews 9.1/10 Location
  • 842 reviews 5.6/10 Room
  • 622 reviews 8/10 Service
  • 19 reviews 2.8/10 WiFi
  • 454 reviews 4.2/10 Cleanliness
  • 231 reviews 5.7/10 Food
  • 149 reviews 4.4/10 Amenities
  • 109 reviews 5.4/10 Breakfast

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