BreakFree Alexandra Headland Beach 3 stars

Customer review rating (ALL Rating) 4.4/5 1,201 reviews

BreakFree Alexandra Headland Beach - Image 1
BreakFree Alexandra Headland Beach - Image 2
BreakFree Alexandra Headland Beach - Image 3
BreakFree Alexandra Headland Beach - Image 4
180 Alexandra Parade, 4572 ALEXANDRA HEADLANDS, Australia

Description

Hotel extras

  • A large tropical pool and indoor pool are offered for you to enjoy during your stay with us

  • Situated just across the road from a patrolled beach, where you can enjoy a safe beach day

  • The kids will have a ball with our outdoor playground and small water slide onsite

  • Driving to us? We offer free secure undercover parking available onsite

  • A variety of shops and restaurants are just a stone's throw away from the hotel

Our accommodation(s)

Book this hotel
Room 1

Room

Hotel Room

Photo out of - Hotel Room

Hotel room features air conditioning, balcony, clock radio, cable TV, hairdryer, car parking & phone. Bedding configuration is 1 Queen Bed.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Kitchen maintenance kit
  • Microwave

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

3-bedroom penthouse apartments offer spacious living and dining, full kitchen, and laundry-perfect for longer stays. Includes air conditioning, WiFi, Foxtel TV, and balcony or patio. Note: some units are loft-style with split levels and stairs.

Max. number of persons
7
Area
From 150 m² / 1614 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x4

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Blu Ray Player
  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Studios offer the ideal space for couples or singles, featuring laundry, Foxtel, air conditioning and balcony or patio. There is a kitchenette with stovetop, dishwasher and microwave, and dining table so you will be able to whip up light meals.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Kettle
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Blu Ray Player
  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Apartment

1 Bedroom Pool View Apartment

Photo out of - 1 Bedroom Pool View Apartment

Overlooking the lagoon pool, you will feel like you are on a tropical escape. Ideal for couples on a weekend getaway, 1 Bedroom Pool View Apartments feature a kitchenette, air conditioning, Foxtel and balcony or courtyard with guaranteed pool views.

  • Views:

    Pool side

Max. number of persons
3
Area
From 56 m² / 602 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Blu Ray Player
  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Apartment

2 Bedroom Apartment

Photo out of - 2 Bedroom Apartment

All 2-bedroom apartments are air-conditioned and feature separate living and dining areas, plus a kitchen or kitchenette. Relax with Foxtel TV or enjoy the balcony/patio. Note: some rooms are loft-style, split-level, with stairs.

Max. number of persons
5
Area
From 80 m² / 861 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Blu Ray Player
  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Apartment

2 Bedroom Pool View Apartment

Photo out of - 2 Bedroom Pool View Apartment

Enjoy tropical lagoon pool views from your balcony or courtyard. This 2-bedroom pool-view apartment features separate living and dining, a kitchen or kitchenette, air conditioning, and laundry. Note: some units are loft-style with split levels and stairs.

  • Views:

    Pool side

Max. number of persons
5
Area
From 80 m² / 861 sq ft

Bedding

Single bed(s) x2

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Blu Ray Player
  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Apartment

3 Bedroom Apartment

Photo out of - 3 Bedroom Apartment

Sleeping up to 6, these 3-bedroom apartments are ideal for families or groups. They feature separate living and dining areas, a full kitchen, laundry, and a balcony or courtyard. Note: some units are loft-style with split levels and stairs.

Max. number of persons
7
Area
From 112 m² / 1205 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x4

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Blu Ray Player
  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

BreakFree Alexandra Headland Beach

180 Alexandra Parade
4572 ALEXANDRA HEADLANDS
Australia

GPS:-26.670017, 153.10691

Telephone
Fax +61 7 5475 0611
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • BRISBANE INTERNATIONAL AIRPORT Additional charge
  • BNE Additional charge

In hotel

Hotel informations

  • 77 rooms
  • 50 family rooms
  • 77 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

Elevator to all floor

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi in the communal areas
  • WiFi at the hotel Additional charge

Air conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Business

One Meeting room

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Video game area
  • Outdoor playground for children
  • Children''s TV Channels

Well-being

lagoon pool

  • Outside
  • On site

Gym

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Pool

Photo out of - Pool

With a huge 150m tropical lagoon pool and 2 heated swimming pools as well as a spa, you'll be making a big splash at BreakFree Alexandra Beach.

lagoon pool

With a huge 150m tropical lagoon pool and 2 heated swimming pools as well as a spa, you'll be making a big splash at BreakFree Alexandra Beach

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 1 km / 0.621 mi

Pool features

  • Outdoor pool
  • Heated Pool
  • Chlorure treatment

At your disposal

  • Swimming ring
  • Shower
  • Slides

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.2 m / 3.94 ft
  • Pool Depth Max: 1.39 m / 4.59 ft
  • Pool Size Min: 3 m / 9.84 ft
  • Pool Size Max: 150 m / 492.14 ft

With a huge 150m tropical lagoon pool and 2 heated swimming pools as well as a spa, you'll be making a big splash at BreakFree Alexandra Beach.

The gymnasium is located in the Coogee Building next to Reception. The gym is open from 7:00am until 9:00pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,201 reviews

Customer review rating 1.5/5

Faizel H. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Talina C. Families - Confirmed reviews ALL

Dear Guest, Thank you for your feedback regarding your booking. We understand your frustration regarding the cancellation of your original reservation and the difference in pricing when attempting to rebook. However, we would like to clarify that your reservation was made through our online reservations team and not directly with BreakFree Alexandra Headland Beach. As such, the management of your booking, including the processing of the cancellation, notification of any issues, and the pricing of a new reservation, falls outside the direct control of our property. We recommend contacting the online reservations team directly to request further clarification regarding the cancellation and to discuss the concerns you have raised about the price difference. We apologise for any inconvenience this situation has caused and appreciate your understanding. Kind regards, BreakFree Alexandra Beach Resort

Customer review rating 4.0/5

Kim W. Families - Confirmed reviews ALL

Dear Kim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay at BreakFree Alexandra Beach and hope to see you again very soon. Sincerely, Flynn

Customer review rating 5.0/5

Karen G. Families - Confirmed reviews ALL

Dear Karen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay at BreakFree Alexandra Beach Resort and we hope to see you again very soon. Sincerely, Flynn

Customer review rating 4.0/5

Jo H. Couples - Confirmed reviews ALL

Thanks Jo! We very much appreciate your comments regarding your stay at the BreakFree Alexandra Headland Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. Look forward to welcoming you back very soon. Thank you again for sharing your experience. Sincerely, Jessica

Customer review rating 3.5/5

Talina C. Families - Confirmed reviews ALL

Unfortunately my original booking was cancelled without my knowledge. I was not contacted. Supposedly my expiry date was entered incorrectly. Why was I not contacted? When I tried to rebook the price had gone up $600 and customer service was unable to rebook at the original price.

Dear Guest, Thank you for your feedback regarding your booking. We understand your frustration regarding the cancellation of your original reservation and the difference in pricing when attempting to rebook. However, we would like to clarify that your reservation was made through our online reservations team and not directly with BreakFree Alexandra Headland Beach. As such, the management of your booking, including the processing of the cancellation, notification of any issues, and the pricing of a new reservation, falls outside the direct control of our property. We recommend contacting the online reservations team directly to request further clarification regarding the cancellation and to discuss the concerns you have raised about the price difference. We apologise for any inconvenience this situation has caused and appreciate your understanding. Kind regards, BreakFree Alexandra Beach Resort

Customer review rating 4.0/5

Kim W. Families - Confirmed reviews ALL

Overall it was good the only thing that was disappointing the lift was not working and the toilet seat in our room was loose, and it moved and I hit my elbow, I was worried about my 90 year old mother.

Dear Kim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay at BreakFree Alexandra Beach and hope to see you again very soon. Sincerely, Flynn

Customer review rating 5.0/5

Karen G. Families - Confirmed reviews ALL

Had a wonderful stay only for 3 nights and wished I had another 3 nights. I enjoyed everything about here.

Dear Karen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay at BreakFree Alexandra Beach Resort and we hope to see you again very soon. Sincerely, Flynn

Customer review rating 4.0/5

Jo H. Couples - Confirmed reviews ALL

Easy access to restaurants

Thanks Jo! We very much appreciate your comments regarding your stay at the BreakFree Alexandra Headland Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. Look forward to welcoming you back very soon. Thank you again for sharing your experience. Sincerely, Jessica

Customer review rating 2.5/5

Scott K. Families - Confirmed reviews ALL

The room was dirty, dated and definitely not a 4.5 star rated room. Extremely disappointed.

Dear Scott, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I do apologize and thank you for sharing. Sincerely, Jessica

Customer review rating 2.5/5

Krystal W. Families - Confirmed reviews ALL

Room dirty. Floor covered in sand upon checkin. When I called the office they sent maintenance man (with no apology) to fix the in room vacuum cleaner, so I could clean the floor…. Kitchen light did not work. Half way through stay room service… floors not cleaned (only provided new linen and towels). We were there as part of an event and our children and us were removed from bbq area at 6:20pm. This is a family resort, why provide these facilities, open to 9pm if you do not wish for guests to use them. (A permanent person made the complaints). Lots of permanent people, man next to us, sporadically screamed like he was dying. Had to contact office numerous times about this, people in the pool could even hear him.

Dear Krystal, Thank you for your feedback, and I’m sorry your stay fell short of expectations. We sincerely apologise for the condition of the room on arrival and that you were left to clean the floors yourself. The kitchen light and servicing issues should also have been addressed more thoroughly. We are a mixed-use resort with permanent residents and individually owned apartments, which can sometimes present challenges, however we appreciate your concerns and will be following these matters up with the relevant teams. Thank you again for bringing this to our attention. Kind Regards, Jessica

Customer review rating 5.0/5

Melisa S. Friends - Confirmed reviews ALL

Our room was lovely , newly renovated kitchen with Everything we needed

Dear Guest, Thank you for your lovely feedback! We're delighted to hear you enjoyed your room and appreciated the newly renovated kitchen and its amenities. We hope to welcome you back to BreakFree Alexandra Beach again soon! Warm regards, BreakFree Alexandra Beach Team

Customer review rating 3.5/5

Lauren S. Families - Confirmed reviews ALL

Mould evident in ensuite and throughout apartment which affected my son who was on asthma medication, photos provided by email. We have 3 groups coming 5 November so would like this addressed by then and for me to be located in a different room.

Dear Guest, Thank you for bringing this to our attention, and we are very sorry to hear about the mould you experienced throughout the apartment, particularly given the impact this had on your son. We appreciate you providing photos by email and understand your concern, especially with your three groups due to arrive in November. Please be assured that your concerns have been noted and will be followed up with our team so the matter can be addressed. Thank you again for bringing this to our attention, and we apologise for the concern and inconvenience caused. Warm regards, BreakFree Alexandra Beach Team

Customer review rating 4.5/5

Alan R. Couples - Confirmed reviews ALL

A great location with access to the beach and transport. Lovely accommodation and looking forward to returning next year

Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our great location, easy access to the beach and transport, and your accommodation. We’re so pleased to know you’re looking forward to returning next year and we can’t wait to welcome you back! Warm regards, BreakFree Alexandra Beach Team

Customer review rating 3.5/5

Alicia G. Families - Confirmed reviews ALL

The facilities of pool, playground, BBQs and externally, the shops etc, are amazing! The room was a little dated, but comfortable! Our biggest disappointment was that the fire escape door was directly outside the kids bedroom and because the lift was out of service for maintenance, the heavy fire door opened and slammed closed endlessly!

Dear Guest, Thank you for sharing your feedback with us. We’re delighted to hear you enjoyed our pools, playground, BBQ facilities and convenient location close to shops and amenities. We’re also pleased that you found your room comfortable. We’re sorry, however, that the fire escape door outside the children’s bedroom caused ongoing noise during your stay, particularly while the lift was undergoing maintenance. We understand how disruptive this would have been, especially for a family, and appreciate you bringing it to our attention. We’ll certainly take this feedback on board. We hope to have the opportunity to welcome you and your family back for a more enjoyable stay. Warm regards, BreakFree Alexandra Beach Team

Customer review rating 4.5/5

Wayne P. Families - Confirmed reviews ALL

Great spot. Awesome pool and close to all amenities. Room was quiet and spotless.

Dear Guest, Thank you for your lovely feedback! We’re delighted to hear you enjoyed our great location, fantastic pool and the convenience of being close to everything. It’s wonderful to know your room was quiet and spotless too. We hope to welcome you back again soon! Warm regards, BreakFree Alexandra Beach Team

Customer review rating 4.5/5

Meredith H. Business - Confirmed reviews ALL

Loved the unit and the pool view. Plenty of space for the family to relax. Great spot, by the beach and restaurants. We were woken just after 7am on three mornings by some work being done at the hotel, drilling and hammering. Don't mind work noise but that was a little early. Mattress in the main bedroom was quite hard and we had bad backs by the last few nights. Kids had a ball, pool was amazing. Gym was well equipped for its size. There is no housekeeping here, we had the same towels for five nights. All in all we did enjoy our stay and would stay again.

Dear Guest, Thank you so much for taking the time to share your detailed feedback with us. We’re delighted to hear you loved the spacious unit, pool views and fantastic location, and that the kids had such a great time enjoying our pools. It’s also wonderful to hear you made use of the gym during your stay. We’re very sorry for the early morning drilling and hammering you experienced. We completely understand how disruptive this would have been while on holiday. We will certainly investigate the source and timing of the works, particularly given they commenced just after 7am, to ensure we are doing what we can to minimise disruption to our guests. We’re also sorry to hear the mattress wasn’t comfortable for you and that you found the housekeeping arrangements disappointing. Our apartments are privately owned and operate on a self-catering basis, so servicing during a stay is not included, however we appreciate your feedback and will certainly take it on board. It’s lovely to hear that, despite these concerns, you enjoyed your stay overall and would choose to stay with us again. We’d be very happy to welcome you and your family back to BreakFree Alexandra Beach in the future. Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 3.0/5

Trent B. Friends - Confirmed reviews ALL

we found the young guy at reception quite rude. The lift was an absolute let down for us as im due for a knee replacement and the staff were very uninterested and not sympathetic at all

Dear Guest, Thank you for sharing your feedback. We’re very sorry to hear that you felt our reception service was rude and unsympathetic, particularly given your mobility concerns. We understand how frustrating the lift situation would have been and apologise that you did not feel supported by our team. We will share your feedback with the team as a reminder of the importance of showing care and understanding to every guest. We appreciate you bringing this to our attention and hope we have the opportunity to provide you with a much better experience in the future. Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 2.0/5

Nicole B. Families - Confirmed reviews ALL

My family stayed 11 nights- - the accommodation is in a great location. - staff were not friendly - barely acknowledged you as you walked through reception. - Access with cars was pretty easy. - There’s so much potential but there’s lots of work/improvements required. Right now, we’d not recommend or stay here again. REQUIRED - 2 room key cards is not enough for a family of 4 when 1 stays in fir lights etc. and the card is needed for entry through gates for car, into the gym, out of reception. We asked for an additional card but was not allowed more than 2 with a 2 bedroom. - Unit not clean enough (cobwebs in bathroom everywhere). Bathrooms dated and not appealing. - unit outdated- requires maintenance and update. - clothes airer too small, could barely fit clothing on it (while there’s a dryer, not everything can be put in a drier. - couch was very uncomfortable.

Dear Guest, Thank you for taking the time to share your feedback following your 11-night stay. We’re pleased to hear you enjoyed our great location and found access convenient. We’re sorry that other aspects of your stay did not meet expectations. We take your comments regarding our team, cleanliness, key cards, unit presentation, maintenance and furnishings seriously and will share this feedback with the relevant teams for review. We’re particularly sorry you did not feel welcomed by our team, as friendly and attentive service is something we pride ourselves on. We appreciate your feedback and hope we can have the opportunity to provide you with a much better experience in the future. Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 5.0/5

Josipa B. Families - Confirmed reviews ALL

The staff at the reception was very friendly as well as all the other personnel.

Dear Guest, Thank you for your lovely feedback! We’re so pleased to hear you found our reception team and staff friendly and welcoming. It’s wonderful to know you enjoyed your experience with us. We hope to welcome you back to BreakFree Alexandra Beach again soon! Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 2.5/5

Jodie R. Families - Confirmed reviews ALL

Rooms need updating.

Dear Guest, Thank you for your feedback. We’re pleased you enjoyed our convenient location. We’re sorry to hear the apartment felt old and outdated, and we appreciate you taking the time to share this with us. We hope to have the opportunity to welcome you back and provide a more enjoyable stay. Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 2.5/5

Amanda D. Families - Confirmed reviews ALL

Staff were not friendly to kids at the pool. Our room didn’t get clean even though we requested it and were able to have a clean during our stay.

Dear Guest, Thank you for sharing your feedback with us. We’re sorry to hear that your experience with our team around the pool was not as welcoming as it should have been, particularly for the children. We’re also disappointed to hear that your requested room clean was not completed. We understand how frustrating this would have been during your stay and will follow this up with our team. We appreciate your feedback and hope to have the opportunity to provide a better experience next time. Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 4.5/5

Linda &. A. M. Couples - Confirmed reviews ALL

The pools are magnificent and offer year round swimming. Suggest booking a room with a sunny balcony. Also suggest seniors book a room with an accessible shower.

Dear Guest, Thank you for your wonderful feedback and helpful suggestions. We’re so pleased you enjoyed our magnificent pools and year-round swimming. We also appreciate your tips regarding sunny balconies and accessible showers, which will be helpful for future guests. We hope to welcome you back to BreakFree Alexandra Beach again soon! Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 3.5/5

Amy N. H. Families - Confirmed reviews ALL

We have stayed before and the location is great with good amenities. The studio apartment had good kitchen supplies but the clothes storage wasn’t enough. There was one skinny hanging section with blankets piled so nowhere to put underwear or pjs. Bedside table was tiny with massive lamps which took up the majority of the side table and with no drawers we had to put our clothes on chairs the whole time. Just adding side tables with drawers would make a big difference. Staff are always helpful and friendly

Hi there, Thank you for your feedback and for taking the time to complete our survey. We're so glad you chose to stay with us again, and that you enjoyed the location, the amenities and the kitchen supplies in your studio. It's lovely to hear our team were helpful and friendly. We're sorry the storage in your studio didn't meet your needs. Having nowhere to put your clothes and relying on the chairs is not the comfort we want for our guests. Your suggestion about bedside tables with drawers is a practical one, and we've passed it on to our management team to consider. We appreciate your loyalty as an ALL member and Accor Vacation Club member, and we'd love to welcome you and your family back again soon. Warm regards,

Other web-users rate our hotel

  • 738 reviews 9.6/10 Location
  • 941 reviews 5.7/10 Room
  • 439 reviews 8/10 Service
  • 37 reviews 2.6/10 WiFi
  • 607 reviews 9.6/10 Pool
  • 340 reviews 4.3/10 Cleanliness
  • 270 reviews 4.1/10 Comfort
  • 220 reviews 3.6/10 Vibe

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