BreakFree Alexandra Headland Beach 3 stars

Customer review rating (ALL Rating) 4.4/5 1,167 reviews

BreakFree Alexandra Headland Beach - Image 1
BreakFree Alexandra Headland Beach - Image 2
BreakFree Alexandra Headland Beach - Image 3
BreakFree Alexandra Headland Beach - Image 4
180 Alexandra Parade, 4572 ALEXANDRA HEADLANDS, Australia

Description

Hotel extras

  • A large tropical pool and indoor pool are offered for you to enjoy during your stay with us

  • Situated just across the road from a patrolled beach, where you can enjoy a safe beach day

  • The kids will have a ball with our outdoor playground and small water slide onsite

  • Driving to us? We offer free secure undercover parking available onsite

  • A variety of shops and restaurants are just a stone's throw away from the hotel

Our accommodation(s)

Book this hotel
Room 1

Room

Hotel Room

Photo out of - Hotel Room

Hotel room features air conditioning, balcony, clock radio, cable TV, hairdryer, car parking & phone. Bedding configuration is 1 Queen Bed.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Kitchen maintenance kit
  • Microwave

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

3-bedroom penthouse apartments offer spacious living and dining, full kitchen, and laundry-perfect for longer stays. Includes air conditioning, WiFi, Foxtel TV, and balcony or patio. Note: some units are loft-style with split levels and stairs.

Max. number of persons
7
Area
From 150 m² / 1614 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x4

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Blu Ray Player
  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Studios offer the ideal space for couples or singles, featuring laundry, Foxtel, air conditioning and balcony or patio. There is a kitchenette with stovetop, dishwasher and microwave, and dining table so you will be able to whip up light meals.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Kettle
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Blu Ray Player
  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Apartment

1 Bedroom Pool View Apartment

Photo out of - 1 Bedroom Pool View Apartment

Overlooking the lagoon pool, you will feel like you are on a tropical escape. Ideal for couples on a weekend getaway, 1 Bedroom Pool View Apartments feature a kitchenette, air conditioning, Foxtel and balcony or courtyard with guaranteed pool views.

  • Views:

    Pool side

Max. number of persons
3
Area
From 56 m² / 602 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Blu Ray Player
  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Apartment

2 Bedroom Apartment

Photo out of - 2 Bedroom Apartment

All 2-bedroom apartments are air-conditioned and feature separate living and dining areas, plus a kitchen or kitchenette. Relax with Foxtel TV or enjoy the balcony/patio. Note: some rooms are loft-style, split-level, with stairs.

Max. number of persons
5
Area
From 80 m² / 861 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Blu Ray Player
  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Apartment

2 Bedroom Pool View Apartment

Photo out of - 2 Bedroom Pool View Apartment

Enjoy tropical lagoon pool views from your balcony or courtyard. This 2-bedroom pool-view apartment features separate living and dining, a kitchen or kitchenette, air conditioning, and laundry. Note: some units are loft-style with split levels and stairs.

  • Views:

    Pool side

Max. number of persons
5
Area
From 80 m² / 861 sq ft

Bedding

Single bed(s) x2

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Blu Ray Player
  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Apartment

3 Bedroom Apartment

Photo out of - 3 Bedroom Apartment

Sleeping up to 6, these 3-bedroom apartments are ideal for families or groups. They feature separate living and dining areas, a full kitchen, laundry, and a balcony or courtyard. Note: some units are loft-style with split levels and stairs.

Max. number of persons
7
Area
From 112 m² / 1205 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x4

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Blu Ray Player
  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

BreakFree Alexandra Headland Beach

180 Alexandra Parade
4572 ALEXANDRA HEADLANDS
Australia

GPS:-26.670017, 153.10691

Telephone
Fax +61 7 5475 0611
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • BRISBANE INTERNATIONAL AIRPORT Additional charge
  • BNE Additional charge

In hotel

Hotel informations

  • 77 rooms
  • 50 family rooms
  • 77 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

Elevator to all floor

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi in the communal areas
  • WiFi at the hotel Additional charge

Air conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Business

One Meeting room

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Video game area
  • Outdoor playground for children
  • Children''s TV Channels

Well-being

lagoon pool

  • Outside
  • On site

Gym

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Pool

Photo out of - Pool

With a huge 150m tropical lagoon pool and 2 heated swimming pools as well as a spa, you'll be making a big splash at BreakFree Alexandra Beach.

lagoon pool

With a huge 150m tropical lagoon pool and 2 heated swimming pools as well as a spa, you'll be making a big splash at BreakFree Alexandra Beach

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 1 km / 0.621 mi

Pool features

  • Outdoor pool
  • Heated Pool
  • Chlorure treatment

At your disposal

  • Swimming ring
  • Shower
  • Slides

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.2 m / 3.94 ft
  • Pool Depth Max: 1.39 m / 4.59 ft
  • Pool Size Min: 3 m / 9.84 ft
  • Pool Size Max: 150 m / 492.14 ft

With a huge 150m tropical lagoon pool and 2 heated swimming pools as well as a spa, you'll be making a big splash at BreakFree Alexandra Beach.

The gymnasium is located in the Coogee Building next to Reception. The gym is open from 7:00am until 9:00pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,167 reviews

Customer review rating 4.5/5

Katie B. Families - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful feedback! We're delighted to hear you enjoyed your room and the amenities, particularly our pool facilities. It's also lovely to know our location made it easy to enjoy the nearby shops, restaurants and beautiful local walks. We truly appreciate you taking the time to share your experience and hope to welcome you back to BreakFree Alexandra Beach again soon! Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 3.5/5

Meg W. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We're delighted to hear you enjoyed our fantastic pools and facilities, as well as our convenient location within walking distance of the local shops, restaurants and attractions. We appreciate your comments regarding the bathroom and understand this may have detracted from your overall experience. Your feedback is valuable to us and will be shared with our team for consideration. We hope to have the pleasure of welcoming you back to BreakFree Alexandra Beach again soon. Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 2.5/5

Cherry D. Couples - Confirmed reviews ALL

Dear Guests, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the cleanliness and modern presentation of your room, the beautiful ocean and pool views, and that our team made you feel welcome and listened to your booking preferences. We sincerely apologise for the disappointment regarding the oven facilities. We understand how important having an oven can be, particularly when staying for an extended period of three weeks, and we regret that this did not meet your expectations. We appreciate your feedback and will take this into consideration when reviewing how we communicate our room facilities to future guests. Thank you also for sharing your comments regarding the pool operating hours. We understand the importance of maintaining a relaxing and peaceful environment for all our guests and appreciate you bringing this to our attention. It was a pleasure having you stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Regards, Breakfree Alexandra Beach Resort

Customer review rating 4.5/5

Greg B. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed our facilities and the location of our resort! We hope to see you again very soon. Kind regards The team at Breakfree

Customer review rating 3.5/5

Kim S. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the great pool views from your room and appreciated the spacious balcony. It's wonderful to know that these features added to your stay. Thank you for choosing BreakFree Alexandra Beach. We hope to welcome you back again soon! Kind regards, BreakFree Alexandra Beach Team

Dear Guest, Thank you for your wonderful feedback! We're delighted to hear you enjoyed your room and the amenities, particularly our pool facilities. It's also lovely to know our location made it easy to enjoy the nearby shops, restaurants and beautiful local walks. We truly appreciate you taking the time to share your experience and hope to welcome you back to BreakFree Alexandra Beach again soon! Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 3.5/5

Meg W. Couples - Confirmed reviews ALL

Place was great pools and facilities are fantastic, was in a great location close to everything and perfect walking distance to whatever you need. Bathrooms in the room was very outdated which was a bit of a let down

Dear Guest, Thank you for sharing your feedback. We're delighted to hear you enjoyed our fantastic pools and facilities, as well as our convenient location within walking distance of the local shops, restaurants and attractions. We appreciate your comments regarding the bathroom and understand this may have detracted from your overall experience. Your feedback is valuable to us and will be shared with our team for consideration. We hope to have the pleasure of welcoming you back to BreakFree Alexandra Beach again soon. Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 2.5/5

Cherry D. Couples - Confirmed reviews ALL

I was disappointed after asking several times if our room would have an oven. It didn't, just a microwave and 2 hotplates. The room itself was very clean and tidy, pretty modern. View of the ocean and the pool. The pool needs to close at an earlier time, 6pm or 7pm. So people can enjoy their balconies and dinner without screaming kids.

Dear Guests, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the cleanliness and modern presentation of your room, the beautiful ocean and pool views, and that our team made you feel welcome and listened to your booking preferences. We sincerely apologise for the disappointment regarding the oven facilities. We understand how important having an oven can be, particularly when staying for an extended period of three weeks, and we regret that this did not meet your expectations. We appreciate your feedback and will take this into consideration when reviewing how we communicate our room facilities to future guests. Thank you also for sharing your comments regarding the pool operating hours. We understand the importance of maintaining a relaxing and peaceful environment for all our guests and appreciate you bringing this to our attention. It was a pleasure having you stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Regards, Breakfree Alexandra Beach Resort

Customer review rating 4.5/5

Greg B. Couples - Confirmed reviews ALL

great location and facilities

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed our facilities and the location of our resort! We hope to see you again very soon. Kind regards The team at Breakfree

Customer review rating 3.5/5

Kim S. Families - Confirmed reviews ALL

Great view we had pool view room and big balcony.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the great pool views from your room and appreciated the spacious balcony. It's wonderful to know that these features added to your stay. Thank you for choosing BreakFree Alexandra Beach. We hope to welcome you back again soon! Kind regards, BreakFree Alexandra Beach Team

Customer review rating 4.5/5

Tamie M. Families - Confirmed reviews ALL

We have stayed 5+ times now and always enjoy our time. The gardens are lovely and the grounds are very well maintained. The rooms are good but starting to age and could do with a refresh.

Dear Guest, Thank you for your continued support and for choosing to stay with us on more than five occasions. We truly appreciate your loyalty. We are delighted to hear that you always enjoy your time with us and that you appreciate our beautiful gardens and well-maintained grounds. Thank you also for your feedback regarding the rooms. We understand that some areas are beginning to show their age, and we appreciate your comments regarding the need for a refresh. Your feedback is valuable and will be shared with our management team for consideration. We look forward to welcoming you back for your next stay! Kind regards, BreakFree Alexandra Beach Team

Customer review rating 4.0/5

Murray H. Couples - Confirmed reviews ALL

Good

Dear Guest, Thank you for your lovely feedback. We are delighted to hear that you had a comfortable stay with us. We appreciate you choosing BreakFree Alexandra Beach and hope to welcome you back again soon! Kind regards, BreakFree Alexandra Beach Team

Customer review rating 4.5/5

John H. Families - Confirmed reviews ALL

Front of house service

Dear Guest, Thank you for your feedback! We're delighted you enjoyed our central location and the convenience of having travel options, shopping, and entertainment close by. We hope to welcome you back to BreakFree Alexandra Beach for another wonderful stay. Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 3.5/5

Bridget M. Solo - Confirmed reviews ALL

Staff are helpful and friendly. Unit 238 is looking a bit jaded now. Bed is super comfy. Unit was not very clean but dealt with quickly. Patio floods in heavy rain. No real privacy as people in spa can see straight into the patio but great for pool access etc. Vacuum cleaner broken. Unit could do with more basic equipment - there was no large bowl for salads/fruit etc. No scissors. No chopping board. Had to go out and buy my own. En suite door dropped so door cracked very loudly every time opened. I know you can't do much about rowdy children etc but safety rules around the pools were completely ignored by mainly unsupervised children. I saw staff speak to them on several occasions but nothing really changed. I come to this resort as using the pools greatly helps my mobility and pain levels but unfortunately this was curtailed severely by the behaviour of the children/teenagers who took over the pool and spa often way past 9pm. There didn't appear to be any security or emergency staff on at night but maybe they were there in the background. I won't make the mistake of booking during 1st or last week of school terms again. I'm putting this slightly disappointing stay down to timing and bad weather. I ended up staying an extra night due to the severe weather but was disappointed to be charged $270 for the extra night as a single night rate when I had already been with you for 10 nights, you didn't need to get in a cleaning crew for that one extra night and also because it was a bit of an emergency due to the extreme weather etc. However understand that it was considered a separate booking and therefore incurred a single night rate. Have rebooked (in a quieter area) for next year so fingers crossed!! Thankyou

Dear Guest, Thank you for taking the time to share such detailed feedback following your recent stay with us. We’re pleased to hear that you found our team helpful and friendly, enjoyed the comfort of your bed, and value the pool facilities and their benefits. However, we’re sorry to hear that several aspects of your stay fell short of expectations. We appreciate your comments regarding the condition and cleanliness of Unit 238, the missing kitchen essentials, the faulty vacuum cleaner, the ensuite door and the patio drainage and privacy. Your feedback has been noted and will be shared with the relevant teams for review. We’re also sorry that the pool and spa environment impacted your ability to relax and enjoy the facilities, particularly given how important they are to your mobility and wellbeing. We understand how frustrating it must have been to experience ongoing noise and disregard for pool safety rules, and we appreciate you acknowledging the efforts of our team in addressing these concerns. We also understand your disappointment regarding the additional night's accommodation charge during the severe weather. Thank you for sharing your perspective, and we appreciate your understanding of how the additional night was treated as a separate booking. Thank you again for your honest feedback and for choosing to stay with us. We’re delighted to hear you have already rebooked for next year and sincerely hope your next visit is a much more relaxing and enjoyable experience. Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 4.5/5

Danielle P. Families - Confirmed reviews ALL

Great resort feel. A few hiccups with appliances and cleanliness. The unit was not vacuumed and was very dated. Fridge continuously leaked so had to put towels down. Body wash and moisturiser were empty but quickly sorted by staff. Washing machine and dryer were incredibly filthy and left marks on our clothes but after lots and lots of our cleaning we managed to fix this (and buying cleaners and stain removers). Kids in warm pools and spa playing dunking games were very loud and off putting so couldn’t use pools until most left after weekend. When we finally used pools they were great and such a lovely complex. Would definitely be back but hopefully in a more modern updated room. Staff were friendly but didn’t sort the issues.

Dear Guest, Thank you for your feedback. We are pleased to hear you enjoyed our resort facilities, beautiful pools and friendly staff. We sincerely apologise for the issues you experienced with the cleanliness, appliances and condition of your apartment. We understand how frustrating this must have been, particularly having to clean the appliances yourself. Your comments have been shared with our housekeeping and maintenance teams for review. We appreciate your understanding and are delighted to hear you would consider staying with us again. We hope to welcome you back for a much better experience next time. Kind regards, BreakFree Alexandra Beach Team

Customer review rating 5.0/5

Caitlin P. Families - Confirmed reviews ALL

Perfect all round, nice staff, great location, affordable, lovely facilities. Will book again.

Dear Guest, Thank you for your wonderful feedback! We're delighted to hear you enjoyed our friendly team, fantastic location, affordable accommodation and lovely facilities. It's always a pleasure to know our guests have had such a positive experience, and we look forward to welcoming you back to BreakFree Alexandra Beach again soon! Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 4.0/5

Patricia W. Families - Confirmed reviews ALL

unfortunately a few things were not of standard - when we were directed to our room we were not informed about the lift being out of service - there were more than 2 dishes that were definitely not cleaned properly and the minimal amount of plates is not appropriate for a 3 bedroom apartment. Also the bottle body wash and conditioner in the upstairs room was empty or almost empty

Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to hear that several aspects of your stay did not meet expectations. We apologise for the inconvenience caused by not being informed about the lift being out of service when you were directed to your apartment. We also appreciate your comments regarding the cleanliness of the dishes, the limited supply of plates for a three-bedroom apartment, and the nearly empty body wash and conditioner bottles. Your feedback is important to us, and we will share these concerns with our team to assist in improving the experience we provide to our guests. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 2.0/5

Penny B. Families - Confirmed reviews ALL

We loved the location and pools at Breakfree. When we stayed it was a bit cloudy and windy, so it was amazing to have the hot pools to swim in. We used the BBQs by the pool and the kids loved the playground. The room wasn't quite as good. It needs a good clean. We went to front desk and asked for it to be cleaned, they removed the filthy rug which was great, and gave the sofa a clean. Some of the dust was cleaned, but the windowsills etc were still covered in dust and debris, the intake for the AC was filthy, totally thick with dust, could hardly see the grate because there was so much dust covering it.

Dear Guest, Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed our location, heated pools, poolside BBQ facilities and playground, and that these amenities helped make your stay enjoyable despite the cooler, windy weather. However, we're very sorry that the cleanliness of your apartment fell short of expectations. While we're pleased our team was able to assist with removing the rug and cleaning the sofa, we apologise that other areas, including the windowsills and air-conditioning intake, were not cleaned to the standard you deserved. We appreciate you bringing these concerns to our attention and will share your feedback with our housekeeping team for review. Thank you again for your valuable comments. We hope to have the opportunity to welcome you and your family back for a more enjoyable experience. Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 5.0/5

Gregory V. Couples - Confirmed reviews ALL

Very relaxed, apartment was well appointed with lovely views.

Dear Guest, Thank you for your lovely feedback! We’re delighted to hear you had a relaxing stay and enjoyed the well-appointed apartment and its beautiful views. We truly appreciate you taking the time to share your experience and hope to welcome you back to BreakFree Alexandra Beach again soon. Warm regards, BreakFree Alexandra Beach Team

Customer review rating 5.0/5

Chris W. Business - Confirmed reviews ALL

We have been travelling up to Breakfree for over 4 years and have probably stayed there 40 times. The location is great and whilst we have a couple of issues in the past the room we had was great.

Dear Guest, Thank you so much for your continued loyalty to BreakFree Alexandra Beach over the past four years. We truly appreciate you choosing to stay with us on so many occasions. We’re delighted to hear you enjoyed your most recent room and continue to love our fantastic location. It means a great deal to our team to have returning guests like yourself, and we value the trust you place in us each time you visit. We look forward to welcoming you back for many more stays in the future! Warm regards, The BreakFree Alexandra Beach Team

Customer review rating 2.5/5

Jeff M. Solo - Confirmed reviews ALL

I enjoyed the pool and gym faciilities and met with a number of old friends which was great but I did have frustrations with the unit I had Viz 232.It needs attention to a number of things.The light in the Extractor hood does not work and the warning light on the hotplates stays on.The door on the bedroom to the balcony does not close properly or lock.The remote in the bedroom that I presume controls the fan does not work.I mentioned these issues but nothing was done.Safety and security are involved. The placement of the heatpump in the bedroom is an oddity.When it is cold,little heat penetrates to the living area.Not a unit for midWinter!

Dear Guest, Thank you for your feedback. We're pleased you enjoyed our pool and gym facilities and had the opportunity to reconnect with old friends. However, we're sorry for the frustrations you experienced with Unit 232 and that the reported maintenance issues were not addressed during your stay. We take safety and security concerns seriously and appreciate you bringing these matters to our attention. Your feedback regarding the heating and layout is also appreciated and will be shared with the relevant team for review. Kind regards, BreakFree Alexandra Beach Team

Customer review rating 4.5/5

S. S. M. Business - Confirmed reviews ALL

A lovely stay at a well-appointed resort. Great lagoon pool and apartments were clean and well maintained. Staff were friendly and helpful. Great for couples or families. Recommend.

Dear Guest, Thank you for your lovely review! We're delighted you enjoyed your stay, our lagoon pool, and the comfort of our well-maintained apartments. It's wonderful to hear our team made you feel welcome. We truly appreciate your recommendation and look forward to welcoming you back for another great stay! Warm regards, BreakFree Alexandra Beach Team

Customer review rating 1.5/5

Trixie V. B. Families - Confirmed reviews ALL

It was a great location. Jess and the young fella on reception were lovely to deal with. I like that we had a full size washer and dryer. Unfortunately, the room was quite dirty and not cleaned properly at all. The soap in the ensuite sink ran out on the first night. Including dust, build up of dirt and rubbish (ie a spew bag under the lounge), multiple cockroaches crawling over benches and on the floor. Dishes and Cutlery were dirty. We had a pool access room and the outdoor area was so slippery. I asked for a bath mat to go in the entry way of the unit to try and reduce the amount of water, but the receptionist didn't really want to give it to me and told me "the rooms aren't serviced so this is the only linen you get as the rooms are designed to be self sufficient. Anyway she ended up giving me a hand towel and about 6 face washers. The doors to the main room were just cupboard doors which were so loud to open and close, they didn't block the light or any noise whatsoever. This wouldn't have been a problem except we had an infant in the room so we had to sit in silence and the dark when he was in bed for naps and at night time. There was so much noise coming from outside too which woke him up on many occasions. The cupboard door aspect was actually incredibly frustrating. There was nowhere for suitcases to be stored so we were constantly moving them around or tripping on them. In the second bedroom, the bed was in front of the cupboard door and then the bedroom door opened up in front of it so it wasn't accessible. The furniture is glass, you can see the tops have damaged walls. The height of the dining room table and TV unit with the glass corner is concerning. My son ended up hitting his head on the corner of the table (there is no room to move around the table) and splitting his head open so we needed to go to ED and have the gash sorted out. This is a safety hazard. When we arrived back at 3am we couldn't find a carpark that we were allowed to park in, you can imagine how frustrated and annoyed I was given the situation. The room definitely needs a refurbishment, furniture replaced and wasn't worth the extra we paid. There also needs to be some luggage trollies to get bags to and from your car. This was actually terrible that there isn't. We found one trolley when we arrived but then didn't see it again at all. I was with three kids on my own so packing the car was a nightmare and so many trips back and forwards. I managed to get a carpark undercover, thank goodness, but then I had to lug all this luggage to the car. The pool has rules and signage but no one actually enforcing it. We dealt with kids under the age of 14 being bullies to one my kids. We saw a young child jump off the bridge. It was actually quite concerning. The resort style pool is freezing cold that we couldn't swim in it. I'm a pretty positive person and don't usually have anything to complain about. I actually wouldn't stay here again. It was very disappointing.

Dear Guest, Thank you for taking the time to share such detailed feedback. We're pleased Jess and our reception team made a positive impression and that you enjoyed our location and in-room laundry facilities. However, we're genuinely sorry that so many aspects of your stay fell short of expectations. The cleanliness concerns, pest issues, room layout, and reported safety hazards are particularly concerning, and we sincerely apologise for the distress caused by your son's injury. We also regret the difficulties you experienced with parking, luggage, and the pool environment. We understand how disappointing this experience must have been, especially travelling alone with three children. Your feedback has been noted and will be shared with our management team for review and follow-up. We're sorry we let you down and appreciate you bringing these matters to our attention. Kind regards, BreakFree Alexandra Beach Team

Customer review rating 1.5/5

Faizel H. Couples - Confirmed reviews ALL

Check in was simple, the lounge stains could do with cleaning and and A/C in main bedroom needs repairs , no vent adjustment, ever so often there is a sewer smell from both bathrooms. Had to keep doors closed. Seriously disappointing for Accor Standards. Budget kept standards for premium price.

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that your check-in experience was simple; however, we sincerely apologise for the maintenance and cleanliness issues you encountered during your stay. We understand your disappointment, particularly regarding the stained lounge, the air conditioning in the main bedroom, and the intermittent sewer odours from both bathrooms. This is certainly not the standard of accommodation or guest experience we strive to deliver at BreakFree Alexandra Beach. Please be assured that your feedback is taken seriously and will be shared with our housekeeping and maintenance teams for review and follow-up. Thank you for bringing these matters to our attention. We appreciate your feedback and apologise that we fell short of your expectations. Kind regards, BreakFree Alexandra Beach Team

Customer review rating 3.5/5

Talina C. Families - Confirmed reviews ALL

Unfortunately my original booking was cancelled without my knowledge. I was not contacted. Supposedly my expiry date was entered incorrectly. Why was I not contacted? When I tried to rebook the price had gone up $600 and customer service was unable to rebook at the original price.

Dear Guest, Thank you for your feedback regarding your booking. We understand your frustration regarding the cancellation of your original reservation and the difference in pricing when attempting to rebook. However, we would like to clarify that your reservation was made through our online reservations team and not directly with BreakFree Alexandra Headland Beach. As such, the management of your booking, including the processing of the cancellation, notification of any issues, and the pricing of a new reservation, falls outside the direct control of our property. We recommend contacting the online reservations team directly to request further clarification regarding the cancellation and to discuss the concerns you have raised about the price difference. We apologise for any inconvenience this situation has caused and appreciate your understanding. Kind regards, BreakFree Alexandra Beach Resort

Other web-users rate our hotel

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