Mantra Sirocco Mooloolaba 3 stars

Customer review rating (ALL Rating) 4.3/5 597 reviews

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59 75 Mooloolaba Esplanade, 4557 MOOLOOLABA, Australia

Description

Hotel extras

  • Our infinity pool on level 2 boasts stunning ocean views. Relax & soak up the sun on a hot day

  • With a prime beachfront location you're just a stones throw away from dining & shopping venues

  • Apartment balconies offer ocean views so you can watch and listen to the waves from your room

  • After a day exploring the Sunshine Coast, why not cook up dinner using our BBQ facilities?

  • Our onsite gym features a large variety of equipment, so you can have a productive workout

Our accommodation(s)

Hotel location

Mantra Sirocco Mooloolaba

59 75 Mooloolaba Esplanade
4557 MOOLOOLABA
Australia

GPS:-26.679455, 153.11939

Telephone
Fax +61 7 5444 1499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

Dive into the seasonally heated outdoor pool and enjoy the ocean views as you soak away the day's activities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  597 reviews

TripAdvisor Rating  4.2/5  1,005 reviews

Customer review rating 2.5/5

Natasha L. Families - Confirmed reviews ALL

The apartment was a great size with a fantastic view from the balcony. The decor is very tired, the recliner had an issue, there was a large stain in the main bedroom. The shower over the spa is very awkward to get in and out of. The wifi is also very problematic.

Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed the spacious apartment and the fantastic view from the balcony. These are certainly highlights of our property, and we are glad they added positively to your stay. We sincerely appreciate you bringing the maintenance and presentation concerns to our attention, including the décor, recliner, bedroom stain, shower access, and Wi-Fi connectivity. We apologise for the inconvenience this caused and assure you that your comments have been shared with our maintenance and housekeeping teams for review and follow-up. Feedback such as yours is invaluable as it helps guide ongoing maintenance and future upgrade planning. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Kind regards, Mantra Sirocco Front Office

Customer review rating 4.0/5

Karina M. Families - Confirmed reviews ALL

Good stay although a little noisy as unit was located right by the pool

Thank you for taking the time to share your feedback. We are pleased to hear that you had a comfortable stay overall. We do apologise for the noise experienced due to the apartment’s proximity to the pool area and appreciate your understanding. Your comments have been noted, and we hope to have the opportunity to welcome you back in the future, where we can assist with a quieter location preference if available. Kind regards, Mantra Sirocco Front Office

Customer review rating 4.5/5

Karen W. Families - Confirmed reviews ALL

Beautiful spacious family apartment. Exactly what we were after for this holiday. We will be back

Dear Karen, Thank you so much for the lovely review! We’re delighted the apartment was exactly what you were looking for and that you enjoyed your holiday. You’d be very welcome back anytime—we’d love to host you again. Regards, Mantra Sirocco - Front Desk

Customer review rating 4.0/5

Ben W. Families - Confirmed reviews ALL

Great location, our room was ok. Good size unit but it is a little bit tired and needs a good scrub. The bins were dirty under the plastic bag and around the edges. The pan was dirty with food scraps still on the pan. Staff were great, helpful and friendly.

Dear Ben, Thank you for taking the time to provide your feedback following your stay. We’re pleased to hear you enjoyed the location and found our team to be great, helpful, and friendly — I will be sure to pass on your kind comments to the staff. That said, I’m very sorry to hear that the cleanliness of the apartment did not meet expectations. The condition of the bins and cookware you’ve described is certainly not reflective of our standards, and I sincerely apologise for this oversight. Your comments have been shared with our housekeeping team to ensure this is addressed and that greater attention to detail is maintained moving forward. We truly appreciate you bringing this to our attention, as feedback like yours helps us improve the overall guest experience. Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future under improved circumstances. Kind Regards, Mantra Sirocco - Front Desk

Customer review rating 0.5/5

Tulay U. Families - Confirmed reviews ALL

We have stayed at sirocco Mooloolaba few times now, and this time found the stayed very poor. The rooms were dirty, the kitchen wasn’t clean. The curry and glasses were dirty. Dust and chocolate wrappers, hair ties in the bedrooms. In the evenings there were cockroaches on the balcony - you could tell the hotel wasn’t pest controlled. Extremely unhappy with our stay and definitely not the same calibre as previous.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Sirocco Mooloolaba. We are very sorry to learn that your experience on this occasion did not meet the standard you have come to expect from us, particularly given your previous stays. Please accept our sincere apologies for the cleanliness issues you encountered in the apartment, including the kitchenware and bedrooms. This is certainly not reflective of our housekeeping standards, and your comments have been escalated to our housekeeping management team for immediate review and corrective action. We are also concerned by your comments regarding pests on the balcony. While coastal environments can occasionally attract insects, we do have a regular pest control program in place. That said, your feedback has been forwarded to our pest control provider to ensure this area is reviewed as a priority. We truly regret that this stay fell short of the calibre you experienced previously and that it has impacted your overall impression of the property. Your feedback is invaluable in helping us identify areas requiring improvement, and we appreciate you bringing these matters to our attention. Should you be open to discussing your experience further, we would welcome the opportunity to do so and encourage you to contact our management team directly. Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in Sirocco Mooloolaba in the future. Kind regards, Mantra Sirocco Front Office

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Other web-users rate our hotel

  • 246 reviews 9.6/10 Location
  • 385 reviews 6.8/10 Room
  • 188 reviews 8.3/10 Service
  • 43 reviews 3/10 WiFi
  • 117 reviews 2.5/10 Cleanliness
  • 5 reviews 2/10 Breakfast

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