Dear Brendon, Thank you for taking the time to share your feedback, and for continuing to choose to stay with us each year. We truly value your loyalty, especially after so many years of returning for your extended stays. I’m sorry that Apartment 806 was not up to the standard you have come to expect from us, particularly with the air conditioning/heating issue. Unfortunately, with the resort being fully booked, we were unable to offer you an alternative apartment, but I’m pleased we were able to provide a heater and arrange a 10% discount on your stay. I also really appreciate your kind comments about myself and the team. We always do our best to assist when unexpected issues arise, and we’re grateful for your understanding. We hope to welcome you back again next year and provide you with the comfortable stay you have enjoyed with us in previous years. Kind Regards, Mantra Sirocco - Front Desk

Thank you for taking the time to share your feedback and for choosing to stay with us again. We’re delighted to hear that you continue to enjoy our location and the views, and that you had another wonderful stay overall. We appreciate your honest comments regarding the condition of the unit and cleanliness, and we’ll certainly take this feedback on board as we continue to look for ways to improve our apartments and guest experience. Thank you again for your continued support as an ALL-Silver member. We look forward to welcoming you back and providing an even better experience on your next stay. Warm Regards, Mantra Sirocco - Front Desk Team

Dear Guest, Thank you for taking the time to share your feedback with us. We are very sorry to hear that your stay did not meet your expectations. We sincerely apologise for the concerns you experienced with the shower facilities, cleanliness of the apartment, television functionality and the disruption caused by the external building works. We also regret that we were unable to accommodate your request for a higher-floor room. Your feedback is important to us and will be shared with the relevant teams so these matters can be reviewed and addressed. We appreciate you bringing these concerns to our attention and are sorry that your experience was disappointing. Kind regards, BreakFree Alexandra Beach Team

Dear Thelma, Thank you for sharing your feedback, and I’m sorry that the building maintenance and power washing impacted your stay. We certainly understand how disappointing it would have been to experience the noise from the machinery, particularly while you were trying to relax. We also apologise for the inconvenience caused by the temporary pool closure over those days. We appreciate your understanding while these essential maintenance works were being carried out, and we’ll certainly take your feedback on board when planning future works to minimise the impact on our guests. We hope that, despite these disruptions, you were still able to enjoy your time with us and we would love the opportunity to welcome you back for a more relaxing stay. Kind Regards, Mantra Sirocco - Front Desk

Thank you for taking the time to share such detailed feedback with us, and especially for choosing to stay with us again after many previous visits. We’re sorry to hear that this year’s stay did not meet the standard you have come to expect from us. While we’re pleased to hear that our reception team were helpful and efficient, we’re disappointed that there were a few aspects of your stay that fell short. We apologise for the fish smell in the refrigerator upon arrival. Although this was attended to promptly, we agree that it should have been addressed before your arrival. We also sincerely apologise for the lack of communication regarding your room servicing. We understand how frustrating it would have been for the service to occur without prior notice after you had asked for it to be arranged later in your stay, and then not have the expected service take place in the following week. We will certainly share this feedback with our Housekeeping team to help improve our communication and coordination. We also appreciate your feedback regarding the Wi-Fi speed, which is something we are currently working on improving. As a returning guest of many years, your feedback means very much to us. We’re sorry this stay was not as enjoyable as your previous visits, and we hope to have the opportunity to welcome you back and provide the experience you have come to expect from us. Warm Regards, Mantra Sirocco - Front Desk Team

Thank you for taking the time to share your wonderful feedback and for rating your stay so highly. We’re very glad to hear that you enjoyed your stay with us. We also appreciate your comments regarding our reception hours. While our reception closes at 6pm, a manager is available on site for any urgent or emergency assistance, and we understand that having reception available later would be more convenient. Thank you again for recommending us, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Warm Regards, Mantra Sirocco - Front Desk Team

Thank you for your wonderful feedback. We’re delighted to hear you enjoyed our apartment, as well as our convenient location close to shops and restaurants. We’re also pleased to hear that our team member made a positive impression during your stay. We appreciate your feedback regarding the Wi-Fi speed. This is something we are currently working on improving, and we appreciate your patience and understanding. We hope to welcome you back again soon! Warm Regards, Mantra Sirocco - Front Desk Team

Thank you very much for your wonderful review and for choosing to stay with us at Mantra Sirocco for the third time. It was our pleasure to welcome you again. It’s fantastic to know that you’re already looking forward to your next visit. We truly appreciate your continued support and loyalty, and it’s always a pleasure to welcome returning guests. We look forward to welcoming you back for your fourth stay. Warm regards, Mantra Sirocco - Fron Desk Team

Thank you for your lovely review and for continuing to choose us as your winter escape from Melbourne. It’s wonderful to hear that you enjoy our beautiful views and that our staff continues to make your stays so welcoming. We really appreciate your honest feedback regarding the apartments that are beginning to show their age. We are continuing to work through improvements and upgrades across the property. We’re also sorry to hear that the Wi-Fi continued to drop out during the evenings. While we’re pleased it was an improvement during the day, we understand how frustrating it must be to experience repeated interruptions, particularly after previous upgrades. Your feedback has been noted and will be shared with our team as we continue working on this issue. We look forward to welcoming you back for another relaxing Sunshine Coast escape. Warm Regards, Mantra Sirocco Team

Dear Robert, Thank you for taking the time to share such detailed feedback with us. I’m very sorry that your stay was impacted by several issues, particularly the renovation noise and the lack of follow-up after you raised your concerns with our reception team. Unfortunately, we do have privately owned apartments within the complex, and renovation works can sometimes occur independently of our management. When we are notified of works that may impact guests, we do communicate this through signage throughout the property and on our website. I’m sorry that this information did not reach you prior to or during your stay, and I completely understand your frustration, particularly as you may have chosen a different apartment had you known. Your comments regarding the blanket, pillows and delay in replenishing the soap have also been noted. These are simple comforts and requests that should have been addressed more promptly, and I’m sorry you had to follow up. We genuinely appreciate your feedback and the opportunity to address these concerns. We will ensure your comments are shared with the relevant teams as we continue to look at ways to improve the guest experience. Kind Regards, Mantra Sirocco - Front Desk

Dear Karen, Thank you for taking the time to share your detailed feedback. We’re pleased to hear you enjoyed our fantastic location and the wonderful ocean view. I’m very sorry, however, that the cleanliness of the apartment did not meet the standard we aim to provide. The dust throughout the apartment, including on the air-conditioning remotes, as well as the unclean spa bath, is certainly disappointing. I will be passing your comments on to our Housekeeping team for immediate attention. We also appreciate your feedback regarding the bedding and lack of washing-up detergent and dishwasher tablets. These are important details, particularly for guests staying during the cooler months, and we will review how these items are supplied in our apartments. We’re glad the walk-in shower was suitable for your stay, and we understand your concerns regarding accessing the spa bath safely. Thank you again for your honest feedback. We would love to welcome you back and hope that on your next visit we can provide the clean and comfortable stay you deserve. Kind Regards, Mantra Sirocco - Front Desk

Dear Kevin, Thank you for your review. We look forward to welcoming you back in the near future. Kind Regards, Mantra Sirocco - Front Desk

Thank you for taking the time to share your feedback with us. We’re pleased to hear you enjoyed our great location and found the booking process easy, including our pre-arrival communication. We’re sorry to hear that the condition of the lounges and the comfort of the beds did not meet your expectations. We understand that comfortable furniture and a good night’s sleep are an important part of enjoying your stay, and we appreciate you bringing this to our attention. Your comments have been noted and will be shared with our team as we continue to look at improvements to the apartments. We also appreciate your feedback regarding the Wi-Fi. This is something we are currently working on improving, and we hope to provide a better and more reliable connection for our guests in the future. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience next time. Warm Regards, Mantra Sirocco - Front Desk Team

Dear Elizabeth, Thank you for your feedback. We completely understand your concerns regarding the shower being positioned over the spa bath, particularly for guests who may find this difficult to access. For future stays, we do have some 2-bedroom apartments with at least one walk-in shower available. If you would prefer to avoid the shower-over-spa configuration altogether, we recommend booking 3-bedroom apartment at Mantra Zanzibar, which guarantees two walk-in showers. We appreciate your feedback and hope this information helps make your next stay more comfortable. We would love to welcome you back again. Kind Regards, Mantra Sirocco - Front Desk

Thank you for your lovely feedback and for sharing your experience with us. We’re delighted to hear you enjoyed your stay, our location, breakfast and the service from our team. We’re sorry for the confusion regarding the difference in rates. Our room rates are dynamic and can change depending on availability and the time of booking. In addition, ALL Accor Members receive member benefits, with paid Accor Plus membership offering a greater discount. This may explain the difference between your booking and your friends’ rate. We understand how surprising such a difference can be when travelling together, and we appreciate you bringing it to our attention. If you would like to know more about Accor Plus membership and the benefits available, please feel free to contact our team directly and we would be happy to discuss this with you. We hope to welcome you back next year and assist you in finding the best available rate for your stay. Warm Regards, Mantra Sirocco - Front Desk Team

Dear Ryan, Thank you so much for your wonderful feedback! We’re delighted to hear you had another amazing stay with us and enjoyed the clean, spacious apartment. We’re also pleased the upgrade added to your experience. It’s fantastic to hear you’ll be returning — we look forward to welcoming you back again soon! Kind Regards, Mantra Sirocco - Front Desk

Thank you for taking the time to share your experience with us. We are very glad to hear that you have enjoyed your stay with us and that our Staff were very helpful during your stay. We look forward to welcoming you and your family back for another wonderful stay. Warm Regards, Mantra Sirocco - Front Desk Team

Dear Guest, Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you enjoyed our beautiful unit and its great location, and that you had such a positive experience with our team from arrival through to departure. It’s especially pleasing to know that you felt well looked after throughout your stay. Your recommendation means a great deal to us. We look forward to welcoming you and your family back again soon. Warm regards, Mantra Sirocco - Front Desk Team