Thank you for taking the time to share your feedback with us, and for choosing to stay with us again. We are truly sorry that we were unable to allocate a quieter room in line with your request on this occasion. I appreciated the opportunity to speak with you during your stay when you raised your concerns, and we completely understand why moving rooms after you had settled in would have been disruptive. We have now noted your room preference for your next booking, and while we cannot always guarantee a specific room allocation, we will certainly make every effort to accommodate your request and provide a quieter room. It is wonderful to hear that you enjoyed our location and that you are planning to return. We look forward to welcoming you back and hopefully providing an even more enjoyable stay next time. Warm Regards, Mantra Sirocco - Front Desk Team

Thank you so much for taking the time to share your feedback with us. It’s wonderful to hear that you enjoyed our location and, especially, that our team made such a positive impression during your family stay. I’m genuinely sorry about the issue you experienced with the washing machine. You’re absolutely right that this needs attention, and I appreciate you bringing it to our notice. We’ll make sure the team looks into both the mould and the way the cupboard doors are affecting ventilation, so we can prevent this from happening again. It also means a lot to us that, despite this issue, you still rated your overall experience so highly and would recommend us to others. We truly appreciate your continued support as a Platinum Accor member, and we really look forward to welcoming you back for your future stay. Warm Regards, Mantra Sirocco - Front Desk Team

Thank you for taking the time to share your feedback following your family stay with us. We’re pleased to hear that you enjoyed our amazing location. We are truly sorry that the condition and cleanliness of the kitchen area did not meet the standards we aim to provide. We particularly regret the lack of cleanliness and the limited cutlery available in your apartment. Your comments have been shared with our housekeeping and management teams so that we can address these areas and improve our standards. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you and your family back and provide a more comfortable and enjoyable stay next time. Warm Regards, Mantra Sirocco - Front Desk Team

Thank you for taking the time to share such lovely feedback following your family stay with us. We’re delighted to hear that you and your interstate visitors enjoyed our central location and, in particular, the beautiful views over the Mooloolaba foreshore and ocean. It sounds like enjoying breakfast on your balcony each morning was a wonderful way to start the day, and we’re pleased the September weather was kind to you! We do apologise for the broken toilet seat and the worn furniture you encountered during your stay. Your comments are appreciated and have been noted with our team as we continue to maintain and improve our apartments. We hope to have the pleasure of welcoming you and your family back to Sirocco for another enjoyable stay in Mooloolaba. Warm Regards, Mantra Sirocco - Front Desk Team

Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear that your experience this year did not live up to your previous stay with us. We particularly regret that you experienced a delay at reception and had to make several phone calls before receiving assistance. We understand how frustrating that must have been, especially with other guests waiting as well. While we are a small hotel with a single team member managing reception at times, we certainly don’t want our guests to feel that assistance is difficult to access. We’re also sorry to hear about the condition of the balcony and the smell from the fridge. These are not details we want our guests to have to notice during their stay, and we will follow up with our housekeeping team to ensure these areas are checked more carefully. It is disappointing to hear that this stay did not match the fantastic experience you had with us last year. We truly appreciate that you chose to return, and we’re sorry that we didn’t provide the same level of service this time. Thank you again for your honest feedback. We hope you might consider staying with us again in the future and give us the opportunity to provide you with the experience you enjoyed on your previous visit. Warm Regards, Mantra Sirocco - Front Desk Team

Thank you for staying with us again and for your lovely feedback. We’re delighted to hear you enjoyed your stay and that our team helped make your experience a positive one. We’ll be sure to pass on your kind words to her. We also appreciate your feedback regarding the apartment location and the kitchen. We understand your preference for a more central apartment and will certainly keep your feedback in mind for future stays. It’s wonderful to have you return to Mantra Sirocco, and we hope to welcome you back again soon! Warm regards, Mantra Sirocco - Front Desk Team

Thank you very much for sharing your experience with us and for your loyalty as an Accor Platinum Member. We are very pleased to hear that you enjoyed your first stay at Sirocco and that you loved our wonderful team, your apartment, the balcony and the beautiful views. Thank you also for your helpful comments regarding the car parking. We appreciate that manoeuvring into some of the allocated spaces can be a little tricky, particularly with a larger vehicle such as a ute. For any future stays, you are more than welcome to discuss your parking requirements with us, and we will be happy to see if an alternative car park can be arranged. We truly appreciate your feedback and we hope to have the pleasure of welcoming you back to Sirocco for another enjoyable stay very soon. Warm Regards, Mantra Sirocco - Front Desk Team

Thank you for taking the time to share your feedback with us. We are very sorry to hear that your stay did not meet expectations. In particular, we sincerely apologise for the condition of the blinds in your apartment. We understand how disappointing it is to encounter a maintenance issue that gives the impression it has not been addressed, and we are following this up with our maintenance team. We appreciate your feedback, as it helps us identify where improvements are needed. We hope to have the opportunity to welcome you and your family again and provide a much more comfortable experience. Warm Regards, Mantra Sirocco - Front Desk Team

Thank you so much for your continued loyalty with us. We truly applicate your comment regarding our hotel and our team members. We are also so pleased you had another amazing stay with us. We very much look forward to welcoming you back with another fantastic stay. Warm Regards, Mantra Sirocco - Front Desk Team

Thank you for taking the time to share your feedback following your stay with us. We’re delighted to hear that you enjoyed our perfect location and that our team provided such good service throughout your stay. It’s also wonderful to see your positive ratings for our cleanliness, arrival, check-out and overall team service. We’re sorry, however, that the condition and functionality of the apartment did not meet your expectations. We appreciate you bringing the issues with the TV extension, cutlery drawer and washing machine instructions to our attention. We will share this feedback with our maintenance and housekeeping teams so these items can be addressed and reviewed. We also understand your comment regarding wanting a different apartment should you return. We would be very happy to discuss your preferences with you prior to your next stay and do our best to ensure you are allocated an apartment that better meets your expectations. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience. Warm Regards, Mantra Sirocco - Front Desk Team

Dear Angela, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our great location. We’re sorry to hear you felt the apartment was a little dated and experienced some maintenance issues. We appreciate you bringing this to our attention and will continue to work with our team to ensure our apartments are maintained to a high standard. As we are a fully self-contained property, we provide an initial supply of essential items in the apartment upon arrival. For longer stays, additional supplies such as toilet paper, dishwashing liquid and towels can be requested from Reception, and our team is always happy to assist where possible. Thank you again for your feedback and for staying with us. We hope to have the opportunity to welcome you back and provide an improved experience. Kind Regards, Mantra Sirocco - Front Desk

Dear Mick, Thank you for taking the time to share this feedback. I’m pleased to hear that, overall, you had a great stay, but I’m sorry that the information provided when you were leaving left a sour taste. I completely understand your point. With the Ironman road closures, providing this information at check-in would have allowed you to make an informed decision about where to park and avoid the inconvenience when you were ready to leave. While the road closures were outside our control, the communication around them certainly wasn’t. Your feedback is very helpful, and I’ll be sharing this with the team so we can ensure relevant event and road closure information is clearly communicated to guests on arrival in the future. Thank you again for raising this with us, and we hope to have the opportunity to welcome you back for another stay. Kind Regards, Mantra Sirocco - Front Desk

Dear David, Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed the cleanliness and spaciousness of the apartment, along with the excellent views and fantastic location. It was a pleasure having you stay with us, and we hope to welcome you back again soon! Kind Regards, Mantra Sirocco - Front Desk

Dear Tony, Thank you so much for your wonderful review and for choosing to stay with us at Mantra Sirocco time and time again. It truly means a lot to hear that this stay was one of your most enjoyable yet! We’re thrilled you loved your newly refurbished apartment and noticed the improvements to both the cleanliness and servicing of the rooms, as well as the care being put into the exterior of the property. Our team has been working hard behind the scenes, so your kind words and “top marks” are very much appreciated. 👍🏼 It’s also fantastic to hear that our team made such a positive impression during your stay. We’re very lucky to have such a dedicated group who genuinely care about our guests and the experience we provide. Thank you again for your continued support and for recommending Sirocco for a Sunshine Coast holiday. We look forward to welcoming you back again soon! Kind Regards, Mantra Sirocco - Front Desk

Dear Belinda, Thank you for your lovely feedback. We’re so pleased to hear that our location worked well for your mum and made things easier with her walker. It’s wonderful to know that the convenience and accessibility of our location helped make your stay more comfortable. We hope you both enjoyed your time with us and look forward to welcoming you back to Sirocco again soon! Kind Regards, Mantra Sirocco - Front Desk

Dear Gail, Thank you for your lovely feedback! We’re so pleased you enjoyed the great views and our fantastic location. We hope to welcome you back again soon! Kind Regards, Mantra Sirocco - Front Desk

Thank you very much for sharing your experience with us. We are so pleased to hear that you had a relaxing holiday with us at Mantra Sirocco. We hope to welcome you back again very soon! Warm Regards, Mantra Sirocco - Front Desk Team

Thank you for taking the time to share your feedback with us. I’m pleased to hear you enjoyed the good views, easy access, I’m sorry that several aspects of the apartment fell short during your stay. In particular, I’m disappointed to hear about the condition of the TVs and the bathroom products not being replenished as expected. We will certainly follow this up with our Housekeeping team and reinforce the importance of these checks prior to our guests’ arrival. As we are a self-contained apartment property, we provide a starter supply of amenities and toilet paper, and our guests are always very welcome to visit Reception should they require any additional supplies during their stay. That said, we appreciate that this information may not have been clear, and we apologise for any inconvenience caused. Thank you again for your feedback. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a more enjoyable stay in the future. Warm Regards, Mantra Sirocco - Front Desk Team

Thank you for taking the time to share your lovely review with us. We’re very happy to hear you, and your family enjoyed your seven-night stay and made the most of our fantastic central location. Being within easy walking distance of the shops and supermarket certainly makes a family getaway that little bit more convenient! We do appreciate your feedback regarding the Wi-Fi connection dropping out. We’re continuing to look at ways we can improve the Wi-Fi experience for our guests. Thank you again for choosing Mantra Sirocco, and we hope to have the pleasure of welcoming you and your family back for another holiday in Mooloolaba! Warm Regards, Mantra Sirocco - Front Desk Team