Mantra Sirocco Mooloolaba

Customer review rating (ALL Rating) 4.5/5 900 reviews

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 100m to Patrolled Beach

  • Apartment balconies are ocean facing

  • 10 min coastal walk to picnic area and seafood market

  • 5 mins walking distance to Sealife

ALLSAFE approved hotel

Hotel location

Mantra Sirocco Mooloolaba

59 75 Mooloolaba Esplanade
4557 MOOLOOLABA
Australia

GPS:-26.679455, 153.11939

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Air conditioning
  • Wi-Fi

Our accommodation(s)

Mantra Sirocco offers open-plan designs that include the gleaming granite surfaces of a full gourmet kitchen, as well as the luxurious touch of a spa bath in the main bathroom. The 2 bedroom Penthouse also boasts a magnificent rooftop BBQ and spa area, overlooking the sparkling Pacific Ocean.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  900 reviews

TripAdvisor Rating  4.0/5  968 reviews

Good Location : Overall Apartment condition - Below Average

TripAdvisor rating 2.0/5

Global561950 Families - TripAdvisor review

The apartment general cleanliness was poor. Specifically the Air Conditioning system was filthy, musty and not operating well with some rooms with no ventilation, and other rooms freezing.. The air vents upon adjusting were found to be filthy/dusty, and the overall system was not operating well. Living Room furnishings were badly in need of a steam clean and my family and I didnt feel comfortable walking on rugs and other surfaces without some slippers. Building Lift was also in poor overall condition, looked very tardy and in need of a good steam clean / spit and polish. Master Bathroom did not have a standard height shower... It was only fitted with a spa-bath, and added shower rose suitable for someone of short stature i.e. less than 140cm in height. Furthermore you had to straddle a very large spa bath height/width to get in to have a shower. Was incredibly dangerous and slip and fall was likely as there were no grab holds or other way to get into the Spa/Shower. (Safety here a big issue if you were to slip or were incapacitated in any way). Otherwise the general condition of the apartment was ok. Location was super convenient to the esplanade at Mooloolaba. BBQ facilities were good. Pool was clean and car-parking worked well. Staff were friendly. Overall rating due to Aircon and cleanliness is a 4/ 10

Good location but very tired room

Customer review rating 2.0/5

Harry Families - Confirmed reviews ALL

As an Accor plus member I expected more from the stay at the Mantra Sirocco. Firstly we were allocated a room on the 2nd floor (pool level) and needed to complain about the allocation to have a room allocated on the 4th floor. Our son has sever autism and requires a good view of the water (ocean) in order to stay calm and enjoy the stay. The rooms are very tired and require an upgrade. Walls are dirty and there was mold in the the bathroom aircon vent. No welcome drinks on arrival either.

Dear Harry As an Accor Plus Sliver member we are disappointed to hear this and there should have been sparking water for your welcome drink and i will be following this up so this not happen in the future. We always appreciate receiving constructive comments which help us to maintain and improve our standards as well as meet and exceed guest expectations. We do hope to welcome you back in the future, where we can personally look after you. Kind Regards Mantra Zanzibar

Great location

Customer review rating 4.5/5

Jane Families - Confirmed reviews ALL

Location fantastic, staff accommodating & facilities clean.

Dear Jane It was great to welcome you back and we are happy our team could meet your room request. I have passed this feedback onto Stacy and we all agree she is amazing. Sincerely, Mantra Sirocco

Beautiful views

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Location! Location! Location! With ocean views

Dear Donna How wonderful is our location and those beautiful ocean views. We love getting wonderful feedback about our team and will be letting our wonderful Stacy know. Sincerely, Mantra Sirocco

Very overpriced, dirty, outdated - not value for money. A/C's not working in all rooms and mouldy.

Customer review rating 1.5/5

Amanda Families - Confirmed reviews ALL

For nearly $1000 per night you are given 3 thin garbage bags and 2 rolls of toilet paper and 2 dishwashing tablets. Beds outdated, lumpy, a small queen and uncomfortable. When we asked for a mattress topper, reception advised housekeeping was too busy to make up our bed for us so they left the topper beside the bed for us to make. After showing my dissatisfaction, they relented but we weren't eligible for new sheets as we were only staying 6 nights not 7. Ridiculous customer service, I don't think they realise what other hotels do for $1000 per night. The A/C was freezing in my daughter's room and non existent in the main bedroom and mouldy. Basically you're paying for the location, which is naturally given as you are right on the beach. Yes they have Foxtel but no streaming devices plus you have to pay for Wifi as not unlimited.

Dear Amanda, Thank you for taking the time to tell us about your experience at the Mantra Sirocco Mooloolaba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you have outlined in your review to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Desk - Mantra Sirocco

In partnership with TripAdvisor

Other web-users rate our hotel

  • 334 reviews 9.6/10 Location
  • 552 reviews 7.3/10 Room
  • 313 reviews 8.3/10 Service
  • 27 reviews 4.6/10 WiFi
  • 178 reviews 4.5/10 Cleanliness
  • 23 reviews 3.4/10 Food

Powered by Trustyou

All our hotels in Mooloolaba