Mantra Sirocco Mooloolaba 3 stars

We come back because we can relax on an enjoyable stay with near by a great selection of restaurants. The staff are delightful, always willing, friendly and nothing is a problem.

The floors were dirty, cupboards and utensils dirty. Couches were uncomfortable and TV didn’t connect to wifi for streaming services.

We had dreadful weather so we couldn't go to the beach or pool

Major General David F. AM, CSC , United Nations Eminent Person and Mrs Sara F. We are worldwide experienced travelers. We live with stunning water views just one hour south of Mooloolaba and but are regular visitors to the area in order to take breaks and catch up with friend s and colleagues. Our guests were military colleagues who were surprised at the state of the unit. See under. On arrival we had expected a centre unit and were allocated a side unit. We understood no other unit was available. The main windows looking out to sea were filthy and were cleaned following our immediate representation along with other unit cleaning. They remained clear and relatively clean for the next five days. For an executive unit the furnishings were less that acceptable. More specifically: The fittings on the glass top tables (all) are corroded. The base fittings on the floor lights including standard lamps are corroded. There were no reading lamps and only one small coffee table. There were only three teaspoons - rectified on request. There is a nail sticking out of the wall next to the television - it remains. The above items need immediate repair/replacement. The main lower refrigerator door fitting is missing and on inspection it was found to be broken. This needs immediate repair or replacement. The carpet in the main living area was not clean and was vacuumed immediately on request. This carpet in the main living area is old and needs replacement. We had requested that the second bedroom be made up with a double bed. It was not and was rectified immediately on request. We did not realize the main bathroom was a 'round spa' with shower internal. Having guests, and a very recent knee replacement it was a challenge. Had we realized it we would have gone down a different path. The Car park space, the lift, rubbish removal, reception and maintenance staff were helpful and looked to our needs immediately. We have no reason to want this published, rather we seek to have your assurance that the matters raised will be rectified. Perhaps an improved preoccupations inspection process is needed.

Always a pleasant stay at Sirocco. The apartments are nicely furnished and have great views.