Thank you for your continued support of Mantra Sirocco and for choosing to stay with us for your annual catch-up. We are delighted to hear that you enjoy our location, accommodation and the service provided by our team. However, I am truly sorry to hear that your room allocation was disappointing, particularly as you had previously requested not to be allocated the same apartment. While we understand that specific room requests cannot always be guaranteed, we appreciate how important it is for our returning guests to feel that their preferences are acknowledged and considered. I am also disappointed to hear that your interaction at reception left you feeling uncomfortable. This is certainly not the impression we want to leave with our guests, and I sincerely apologise that you felt this way. Your feedback regarding communication and the way requests are discussed with guests has been shared with our team for consideration. We truly appreciate your loyalty and are pleased to hear you have already booked your next stay with us. We look forward to welcoming you back to Sirocco next year and providing you with a much more positive arrival experience. Kind Regards, Mantra Sirocco - Front Desk Team

Dear Debra, Thank you so much for your lovely feedback! It's wonderful to hear that you had such an enjoyable stay with us and that you made the most of our facilities and fantastic location. We are especially pleased to hear that our team made you feel welcome and well looked after. Four visits is a lovely compliment, and we truly appreciate your continued support and loyalty. We look forward to welcoming you back for your fifth stay! Warm Regards, Mantra Sirocco - Front Desk

Thank you for your wonderful review. We are delighted to hear that you had a lovely stay with us. We sincerely apologise for the inconvenience caused by the Wi-Fi connection. Please be assured that this is an area we are actively working to improve, and we appreciate your patience and understanding. We look forward to welcoming you back in the near future and with another enjoyable stay. Warm Regards, Mantra Sirocco – Front Desk Team

Thank you for taking the time to share your feedback following your recent stay with us. We so delighted to hear that you found your accommodation comfortable and clean, and that our team made a positive impression with their friendly and prompt service. Your kind comments are greatly appreciated, and we will be sure to share them with our team. We sincerely apologise for the unpleasant mould smell coming from the air-conditioning vent in the front room. We appreciate you bringing this to our attention and will have our maintenance team investigate the issue to ensure it is properly addressed. Thank you again for your recommendation and for choosing to stay with us. We look forward to welcoming you and your family back for an even more enjoyable experience. Kind Regards, Mantra Sirocco - Front Desk Team

Dear Paul, Thank you for your feedback. While we’re pleased to hear that our team were helpful, we’re sorry that the condition of the building and apartment did not meet your expectations, particularly given the premium accommodation and price paid. We understand that this would have been disappointing, and we sincerely apologise that the overall experience fell short. Your comments are important to us, and we will share this feedback with the relevant team as we continue to work on improving our product and guest experience. We appreciate you taking the time to share your experience with us. Kind Regards, Mantra Sirocco - Front Desk

Dear Paul, Thank you for your lovely feedback. We’re delighted to hear that you had an overall positive experience and enjoyed the apartment’s appointments and fantastic central location, with shops and restaurants right on your doorstep. We appreciate you choosing to stay with us and look forward to welcoming you back to Mantra Sirocco in the future! Kind Regards, Mantra Sirocco - Front Desk

Dear Matt, Thank you for your lovely feedback! We’re so pleased to hear you had an amazing girls’ weekend and that the apartment provided plenty of space for everyone to relax, reconnect and enjoy some quality time together. It’s wonderful to know the layout and shared areas helped make your catch-up so special. We hope to welcome you all back for another memorable getaway soon! Kind Regards, Mantra Sirocco - Front Desk

Dea Liz, Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our excellent location and found your stay comfortable. However, we’re sorry for the disappointment caused by not being able to stream content on the TV. We understand how important these amenities are for an enjoyable stay and appreciate you bringing this to our attention. Your feedback is valuable as we continue to look for ways to improve our guest experience. We hope to have the opportunity to welcome you back again in the future. Kind Regards, Mantra Sirocco - Front Desk

Thank you for taking the time to share your feedback. While we are pleased that you found our location convenient and our team friendly, we are sincerely sorry that the condition and cleanliness of your room fell well below your expectations. The issues you described, particularly the condition of the furniture, the dirty remotes, the build-up of dirt around the fridge, and the cleanliness of the outdoor furniture, are certainly not the standards we strive to maintain. Please accept our sincere apologies for the disappointment and discomfort this caused during your stay. Your feedback has been taken seriously and will be shared with our housekeeping and maintenance teams so that these concerns can be addressed and improvements made. We understand that cleanliness and comfort are essential to an enjoyable stay, and we regret that we let you down on this occasion. We will also ensure your feedback regarding the furniture and the overall condition of the room is passed on to the respective owner for their consideration. Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a much better experience in the future. Kind Regards, Mantra Sirocco - Front Desk Team

Dear Wanda, Thank you for sharing your feedback following your recent stay with us. We are delighted to hear you enjoyed the spacious apartment, its prime location, and the beautiful full ocean views. It is also lovely to know our team made a positive impression with their pleasant and attentive service. We appreciate your feedback regarding the cutlery drawer and can certainly understand how this may have been a little frustrating to locate! Your comments are valuable as we continue to look for ways to improve our guests’ experience. Thank you again for staying with us. We hope to have the pleasure of welcoming you back for another enjoyable coastal getaway. Kind Regards, Front Desk - Mantra Sirocco

We are truly sorry to hear about your experience and sincerely apologise that we fell short of the standards you should expect from us. We understand how disappointing it must have been to encounter these cleanliness and maintenance issues during your stay. We are also very sorry for the additional stress and frustration caused by the issues surrounding your reservation, privacy concerns and refund, particularly the lack of communication you have experienced with the reservation team. We understand how important these matters are and regret that your experience has left you feeling let down. Please note we have also followed up with the reservation team to get in touch with you as soon as possible. Thank you for bringing these concerns to our attention. We take your feedback seriously and sincerely apologise for the disappointment this has caused. We understand that we have fallen short of your expectations, and we are sorry that we did not provide you with the comfortable and worry-free stay you deserved. Kind Regards, Mantra Sirocco - Front Desk Team

Thank you for taking the time to share your feedback following your family stay with us at Mantra Sirocco. We’re delighted to hear that you enjoyed our convenient location, spacious and clean accommodation, and smooth check-in and check-out experience. We understand your preference for a higher-floor room. While our team always does their very best to accommodate guests’ requests, these are subject to availability and cannot be guaranteed. We are truly sorry that we were unable to accommodate your request of a high floor this time and we appreciate your understanding. Thank you also for your feedback regarding the Wi-Fi connection. We recognise the importance of reliable internet access and are continually working to improve the consistency of our Wi-Fi service to enhance our guests’ experience. We appreciate your recommendation and look forward to welcoming you and your family back! Kind Regards, Mantra Sirocco - Front Desk Team

Thank you for taking the time to share your feedback with us. We are truly sorry that your recent stay did not meet your expectations, particularly as you have been a regular guest at Mantra Sirocco over the years. Please accept our sincere apologies for the cleanliness concerns, the condition of the linen and the Wi-Fi issues you experienced. This is certainly not the experience we want our guests to have. We are disappointed to learn of these concerns after your departure, as we would have welcomed the opportunity to assist you during your stay and arrange for the apartment to be re-cleaned where needed. Your feedback regarding the apartment’s presentation and furnishings has also been noted and will be shared with our team for review. We genuinely value your continued support and appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience in the future. Warm Regards, Mantra Sirocco - Front Desk Team

Thank you for your wonderful review and for awarding us a perfect score! We are delighted to hear that you enjoyed our modern, beautiful, and clean accommodation, as well as its functionality, spaciousness, and convenient location. It is also a pleasure to know that our team made a positive impression and that you appreciated the efficiency of your booking experience. Your kind feedback and recommendation mean a great deal to us. We look forward to welcoming you back for another excellent stay! Warm Regards, Mantra Sirocco - Front Desk Team

Dear Hamish, Thank you for your lovely review! We’re delighted to hear that your family enjoyed your 8-day stay with us during the school holidays. It’s wonderful to know the spacious apartment, fabulous balcony and full-sized kitchen suited your family’s needs, and that you were able to make the most of our convenient location close to the local shops, cafés and restaurants. We truly appreciate you taking the time to share your experience and hope to welcome you and your family back to Mantra Sirocco again soon! Warm Regards, Mantra Sirocco - Front Desk

Dear Chloe, Thank you for your continued support and for sharing your feedback. We’re delighted to hear that you always enjoy a pleasant stay with us! We appreciate your suggestion regarding upgrading our televisions to Smart TVs or enabling casting, as we understand how important these features are to our guests. Your feedback is valuable and will be shared with the relevant team for consideration as we continue to look for ways to enhance the guest experience. We look forward to welcoming you back again soon! Warm Regards, Mantra Sirocco - Front Office

Dear Jacqueline, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the spacious accommodation, beautiful ocean views, and our pool and spa facilities. We’re especially pleased that our reception team was able to make a difficult situation a little easier during the unexpected flight cancellations. Your kind words mean a great deal to us, and we’ll be sure to pass on your lovely feedback to our team. We’re so glad the card and balloon brought a smile to your face! It was a pleasure to have you stay with us, and we look forward to welcoming you back for another fantastic holiday in Mooloolaba. Kind Regards, Mantra Sirocco - Front Desk

Thank you so much for your wonderful review and for continuing to choose Mantra Sirocco for your family stays. It truly means a lot to us to know you keep coming back and enjoy our apartments and beautiful location. I’m very sorry about the socks left behind in the master bedroom. This certainly should have been picked up during the cleaning process, and I really appreciate you bringing it to our attention. I’ll make sure this is shared with our housekeeping team. Thank you again for your continued support, and we look forward to welcoming you back again soon! Kind Regards, Mantra Sirocco - Front Desk Team

Thank you very much for your lovely review and for sharing your experience of your stay with us. We are so pleased to hear that you enjoyed your stay with us and that you felt you will definitely stay with us again. We hope to see you again in a near future with another amazing stay! Warm Regards, Mantra Sirocco - Front Desk Team