The Sebel Twin Waters 4 stars

Customer review rating (ALL Rating) 4.4/5 298 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Ideal for exploring the Sunshine Coast, as it provides a peaceful paradise in sunny Queensland

  • Accommodation is a safe, gated beachside retreat situated around picturesque saltwater lagoon

  • BBQ's & entertaining area are perfect for you to enjoy with a loved one or a group of friends

  • Welcome your clients and colleagues to conference, meeting or event will be one not to forget

  • Sebel Twin Waters features a private lagoon, picnic area including access to Mudjimba Beach

Our accommodation(s)

Hotel location

The Sebel Twin Waters

80 North Shore Road, Twin Waters
4564 TWIN WATERS
Australia

GPS:-26.635807, 153.099638

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Unwind by the picturesque saltwater lagoon pool or spend time by one of the three outdoor pools while the kids enjoy there own fun in the children's pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  298 reviews

TripAdvisor Rating  4.0/5  463 reviews

Acxommodation

Customer review rating 5.0/5

David S. Friends - Confirmed reviews ALL

Great accommodation and proximity to resort and facilities

Dear David, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela McCubbin Front Office Manager

Good stay but a few minor issues with the apartment

Customer review rating 4.0/5

Sharon E. Couples - Confirmed reviews ALL

Apartment was spacious and well located. 1st and 2nd floor apartments offer more privacy. It's a shame that the bridge to Novotel as well as the small jetty and Lilies restaurant were all closed / roped off. Novotel pool and dining facilities were very good. The Sebel complex felt very secure, nice walks round the entire grounds and to the beach. Apartment in Sebel had a well equipped kitchen, good outdoor and indoor dining tables. Air con was good, beds were comfortable, shower was great. The lady on reception was super helpful and friendly.

Dear Sharon, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Reservations Team

Great girls long weekend

Customer review rating 4.5/5

Des D. Friends - Confirmed reviews ALL

Great stay with a variety of options around the property to fill our day. Easy travel to the shops and weekend markets

Dear Despina , We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela McCubbin Front Office Manager

Customer review rating 4.0/5

Glenda A. Families - Confirmed reviews ALL

We stayed in House 8 and it did concern us that our 5 year old grandson could easily get his hand around the entrance to the pool and open the gate. We had a 3 year old as well and they were always supervised; however, wanted to report this fact in case of other people staying there had little ones. The house was fine but the bedding situation was not what I had asked for despite many phone calls. Despite this we had a lovely stay and staff were friendly and helpful.

Dear Glenda A., Thank you for taking the time to tell us about your experience at the The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela McCubbin Front Office Manager

the apartment was clean and very nice ,but not the one i picked on the on line booking.

Customer review rating 3.0/5

Joanne O. Friends - Confirmed reviews ALL

I picked the ground floor apartment on line on the grass as per the photo ,as we a older lady with us that can't walk very far ,so this made our stay very difficult . made harder as the bridge over to twin waters was also not in use ,so i spent a lot of the time driving her around & back too the other side and she spent one day in the apartment on her own unable to join us as it was just to hard .

Dear Joanne, Thank you for taking the time to tell us about your experience at the The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Reservations Team

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Other web-users rate our hotel

  • 143 reviews 9.3/10 Location
  • 234 reviews 6.9/10 Room
  • 96 reviews 7.2/10 Service
  • 10 reviews 2.2/10 WiFi
  • 75 reviews 4.9/10 Cleanliness

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