The Sebel Twin Waters 4 stars

Customer review rating (ALL Rating) 4.4/5 388 reviews

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80 North Shore Road, Twin Waters, 4564 TWIN WATERS, Australia

Description

Hotel extras

  • Ideal for exploring the Sunshine Coast, as it provides a peaceful paradise in sunny Queensland

  • Accommodation is a safe, gated beachside retreat situated around picturesque saltwater lagoon

  • BBQ's & entertaining area are perfect for you to enjoy with a loved one or a group of friends

  • Welcome your clients and colleagues to conference, meeting or event will be one not to forget

  • Sebel Twin Waters features a private lagoon, picnic area including access to Mudjimba Beach

Our accommodation(s)

Hotel location

The Sebel Twin Waters

80 North Shore Road, Twin Waters
4564 TWIN WATERS
Australia

GPS:-26.635807, 153.099638

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Unwind by the picturesque saltwater lagoon pool or spend time by one of the three outdoor pools while the kids enjoy there own fun in the children's pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  388 reviews

TripAdvisor Rating  4.0/5  469 reviews

Good location and facilities

Customer review rating 3.5/5

Marnie Families - Confirmed reviews ALL

A family friendly environment with the location being spot on. The gardens and pools are relaxing and lovely.

Needs Maintenance

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Location was good. Elevator was an issue throughout stay either door closing too soon or not opening fully. On last evening on way out for dinner it was permanently stuck at basement, on way back signs were going up that lift out of order and technician had been called. Still out of order as we were checking out and getting luggage & people down to car. There was a spillage at top of last flight of stairs which caused our special needs granddaughter to fall on stairs , luckily is ok. Reception told me lifts were working But a call later to me confirmed that they weren’t but reception unaware of latest problem. A week after checkout the $200 security payment to cover charges is still showing on bill. On first day shower had fell and hit me on shoulder. Not all balcony doors had fly screens. Balconies were very dirty.

A potentially good place but unfortunately let down by age, lack of maintenance and atrocious service.

TripAdvisor rating 1.0/5

PhilipB926 TripAdvisor review

Initially I thought that these apartments were quite good. They are very spacious and well located but then I started to see where they had not been maintained. On top of a LOT of wear and tear we then found a major mould problem above the dining room table. Then went to put some stuff in the bin and found a major maggot infestation. Blinds were tattered. The view out the kitchen window was some rusting old satellite dish. The basin in the bathroom was loose. Drain pipes were rusted through making it impossible to leave the apartment when it was raining without getting soaked. (see photos). Problems started at check in. Demanded an extra payment despite everything having been paid in full. Tried to claim it was a booking on Expedia which they hadn’t received payment from. Had to get the travel agent American Express involved to reverse it. They refused to record my Accor membership against the booking, despite the fact that I wasn’t expecting any points as it was an external booking. Definitely not the standard that I would expect from an Accor property. Probably should have read the other reviews before booking as it would seem this experience is quite common.

Spacious house and great location

Customer review rating 4.0/5

Nicole J. Friends - Confirmed reviews ALL

We were some mums and teenage daughters having a few nights away to celebrate yet another wonderful year. The house was spacious with a lovely outlook and pool and had everything that was needed. We have all said that we would definitely return but there are some things that need attending to at House 108 that are really just a basic expectation. The garage door remote had not been checked and didn’t work (most likely a new battery was required), cobwebs on the high ceilings in the kitchen and living area, some of the couch cushion covers were threadbare with holes and broken zippers. The button in the garage for opening the garage door had an exposed microchip and we had to very carefully press the sensor in the centre of that. Very dangerous! There was aircon in the main bedroom thank goodness but only fans in the 2 downstairs bedrooms and the rooms were hot. The aircon in the main living area also didn’t work and turned off after 10 mins. With midgies and high temps, keeping the doors open was a bit problematic. One of the sliding doors desperately needs the ball bearings replaced as we could barely push it back and it made a really awful noise. All these things are fixable and having shared the cost amongst the 3 mums and enjoying the spaciousness, comfy beds and proximity to the beach, lake, and restaurants, we still decided that we would return at some stage.

Bad stay

Customer review rating 1.0/5

Richard Families - Confirmed reviews ALL

Construction in unit above was unbearable on every day of our stay. Driveway partially blocked by tradesmen.

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Other web-users rate our hotel

  • 140 reviews 9.1/10 Location
  • 271 reviews 6.7/10 Room
  • 114 reviews 7.6/10 Service
  • 10 reviews 0/10 WiFi
  • 79 reviews 3.5/10 Cleanliness
  • 12 reviews 5/10 Breakfast
  • 10 reviews 3.5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.