The Sebel Twin Waters 4 stars

Customer review rating (ALL Rating) 4.4/5 402 reviews

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80 North Shore Road, Twin Waters, 4564 TWIN WATERS, Australia

Description

Hotel extras

  • Ideal for exploring the Sunshine Coast, as it provides a peaceful paradise in sunny Queensland

  • Accommodation is a safe, gated beachside retreat situated around picturesque saltwater lagoon

  • BBQ's & entertaining area are perfect for you to enjoy with a loved one or a group of friends

  • Welcome your clients and colleagues to conference, meeting or event will be one not to forget

  • Sebel Twin Waters features a private lagoon, picnic area including access to Mudjimba Beach

Our accommodation(s)

Hotel location

The Sebel Twin Waters

80 North Shore Road, Twin Waters
4564 TWIN WATERS
Australia

GPS:-26.635807, 153.099638

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Unwind by the picturesque saltwater lagoon pool or spend time by one of the three outdoor pools while the kids enjoy there own fun in the children's pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  402 reviews

Customer review rating 5.0/5

Wayne B. Business - Confirmed reviews ALL

Honestly changed my view on life tbh. Just wn incredible experience and place to be. Rained a fair bit and it really added to the tropical experience. Just stunning

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely,

Customer review rating 2.5/5

Jane C. Families - Confirmed reviews ALL

I originally called to cancel this reservation for personal reasoms combined with fuel concerns (travelling from sydney) and was offered a cancellation without refund. So this wasnt a good start. Once arrived, Whilst we appreciated the facilities, the room was disappointing. As reported to reception staff cleanliness and maintenance was an issue. Dust and mould, shower heads taped together, no bbq cleaning products, booked for a family of 5 was supplied 4 towels just did not feel 4 star

Dear JANE C., Thank you for taking the time to tell us about your experience at the The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have personally spoken to the entire team regarding your feedback. Please rest assured that we are taking the appropriate measures to investigate and address the maintenance and cleaning concerns to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Joanna H. Solo - Confirmed reviews ALL

It’s hard to find accessible accommodation for me. It would have been good if you guys had a cafe close by. The room was lovely and comfortable. Walking to the lagoon was lovely too!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Vivienne F. Families - Confirmed reviews ALL

We were upgraded to 3br lagoon view, providing a beautiful outlook across to the Novotel side. Apartment was super spacious and well furnished, with a private pool, shared with the others in the block. Undercover parking for 2 cars was useful with 6 of us. It's a very quiet location and the only noise was Saturday night, from a late party at an overwater bungalow across the lagoon. Walking distance to Novotel, around the resort pathways for facilities, such as cafe, bar, restaurant. You could stay on site and not leave if you really wanted a rest.

Dear guest, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Twin Waters Team

Customer review rating 1.5/5

Matt B. Families - Confirmed reviews ALL

Check in was easy and pleasant after hours, no problems at all. We arrived at our unit (67) last Friday evening and immediately noticed how unclean it was and had a terrible odour also. Our daughter’s room downstairs was filthy with dust all over the roof and made her allergies unbearable. She needed extra medication and could barely sleep from the discomfort. Our son’s room was full of large ants and crawling all over the floor and over his bed. He was petrified by this. We spoke to reception on the Saturday morning and they were good. They organised an extra clean from the staff to attend. They attended with products and a large can of bug spray. We went out and upon return noticed the bug spray still on the table and the roof hadn’t been cleaned, it just stirred the dust even more. We paid over $1300 for 2 nights stay and expected a lot more. Breakfast was expensive ($42 each) for what it was, there were no coffee pods or facilities in the room apart from a kettle for instant. The lagoon was great but an extra $5 for each stand up board and $10 each push bike for an hour? On top of the $1300 for accommodation, this is crazy. We were very much looking forward to a quick weekend getaway with the kids and paid a lot for it. We were really disappointed with how the accommodation was and all the ‘extras’ for seemingly normal unpowered activities. We were hoping that Sebel could be our new go to for weekends away and family holidays but not likely after that first experience. We know it was nearly fully booked out and accept that it probably always will be but wanted to let you know we felt let down by the whole situation.

Dear MATT B., Thank you for taking the time to tell us about your experience at the The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. After reading the comments you have made in your email I was particularly concerned about the housekeeping issues you found in your apartment. Due to the high standards required of our Housekeeping Team, issues such as these are rare occurrences and I must express my sincere apologies for the disappointment this has caused you. I was also sorry to read of the disappointment in the facilities and charges at Novotel Sunshine Coast Resort. Although both managed by Accor, the Novotel is a separately owned and operated Resort to Sebel so while we do not have any input in their policies and procedures, I will forward on your feedback to the properties Manager so that they are aware of your concerns. I have passed on your concerns regarding the WiFi connection to our service provider so that they can investigate and rectify as required. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 134 reviews 8.7/10 Location
  • 265 reviews 6.6/10 Room
  • 125 reviews 7.7/10 Service
  • 16 reviews 7.7/10 WiFi
  • 103 reviews 3.2/10 Cleanliness
  • 43 reviews 3.4/10 Food
  • 12 reviews 5/10 Breakfast
  • 5 reviews 3/10 Bar

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