The Sebel Twin Waters 4 stars

Customer review rating 4.5/5 2,352 reviews

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The Sebel Twin Waters
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+ 20 Services

Hotel extras

With its spectacular Sunshine Coast location, The Sebel Twin Waters offers plenty of activities for guests who want to make the most of the outdoors, including several pools on-site and nearby tennis courts, golf course, fishing and snorkelling.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • MAROOCHYDOREPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)
  • Boutiques/shopping
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage (Nearby)
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Private beach
  • Other sports activities
Catering

Hotel location

The Sebel Twin Waters

80 North Shore Road
Twin Waters
4564 twin waters
australia

Tel: +61754506129

Check-in from 14h00

Check out up to 10h00

  • SUNAIR BUS : 

  • SUNCOAST PACIFIC BUSES : 

  • By plane

    MAROOCHYDORE At 5km / 3.11 miles - Shuttle paying

  • By train

    NAMBOUR At 30km / 18.64 miles

GPS :-26.635807, 153.099638

Our accommodation(s)

Visitors looking for contemporary self-contained accommodation on the Sunshine Coast should look no further than The Sebel Twin Waters. This impressive Sunshine Coast hotel offers guests a range of accommodation options, including one, two and three bedroom apartments, and three and four bedroom beach houses. Each apartment and beach house is stylish, modern and tastefully appointed, with a full kitchen, laundry, separate living area with TV, and outdoor dining with garden or lagoon views.

1 Bedroom Apartment 1 Queen Bed

  • Max. number of persons: 2
  • Views: Garden View *

* Subject to availability

  • Coffee/tea making facilities

2 Bedroom Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Views: Garden View *

* Subject to availability

  • Coffee/tea making facilities

3 Bedroom Apartment 2 Queen and 2 Single Beds

  • Max. number of persons: 6
  • Views: Garden View *

* Subject to availability

  • Coffee/tea making facilities
Apartments

Our guest reviews for
The Sebel Twin Waters

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,352 reviews

tripadvisor

TripAdvisor Rating 4.0/5

448 reviews

very convenient location

Customer review rating 4.0/5

Bill Couples - 01/03/2021 Confirmed reviews ALL

Accomodation was all good, with a variety of options especially with the Novotel close by. Would come again

Picturesque, well located, friendly staff and beautiful amenities

Customer review rating 5.0/5

Tammy K. Families - 23/02/2021 Confirmed reviews ALL

Fantastic experience and loved the entire stay

Good spot , and view

Customer review rating 5.0/5

Nick D. Families - 24/01/2021 Confirmed reviews ALL

Really enjoyed our stay

Dear Nick, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emelia Rockliff Assistant Manager The Sebel Twin Waters

Good spot for family vacation, but in need of maintenance and updating.

Customer review rating 3.5/5

Debbie C. Families - 23/01/2021 Confirmed reviews ALL

The position is good. The apartment and facilities were disappointing because it was not anything like what the photos and description provided on the internet. The apartment was not clean - the rug on the lounge floor was disgusting. The whole thing needs updating.

Dear Deborah, Thank you for taking the time to tell us about your experience at the The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emelia Rockliff Assistant Manager The Sebel Twin Waters

Great apartment, great location, very clean, friendly staff

Customer review rating 4.5/5

Michelle Families - 20/01/2021 Confirmed reviews ALL

We had a very relaxing stay. I had a fair bit of contact with reception staff when making our booking and they were very helpful and friendly. We will definitely be back!

Dear Michelle, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you too for your lovely comments regarding our office staff- they will be pleased to hear the feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emelia Rockliff Assistant Manager The Sebel Twin Waters

Well located and access to facilities.

Customer review rating 4.0/5

Peter R. Families - 19/01/2021 Confirmed reviews ALL

No problem with Sebel management. However the unit (No. 61) could do with a tidy up and some veranda chairs.

Dear Peter, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have passed the feedback regarding the unit onto the owner to ensure these matters are addressed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emelia Rockiff Assistant Manager The Sebel Twin Waters

Good location, lots to do

Customer review rating 4.0/5

Anonymous Families - 18/01/2021 Confirmed reviews ALL

Great place for a family holiday

Dear Kelli, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emelia Rockliff Assistant Manager The Sebel Twin Waters

Lovely spot

Customer review rating 4.5/5

Leah Families - 17/01/2021 Confirmed reviews ALL

We had a lovely stay. Very relaxing.

Dear Leah, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services; we are so pleased to hear your stay was so relaxing. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emelia Rockliff Assistant Manager The Sebel Twin Waters

We just love this place

Customer review rating 5.0/5

Craig G. Families - 17/01/2021 Confirmed reviews ALL

The twin waters Sebel is ideally located in the Sunshine Coast to access local areas, beaches and waterways. But you don’t have to leave with the lake and water sports available. The apartments are very spacious and clean and overall we loved our time there.

Dear Craig, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. You are such lovely guest's and we are so pleased to hear your stay was so enjoyable! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emelia Rockliff Assistant Manager The Sebel Twin Waters

Needs updating

Customer review rating 3.0/5

Erin Families - 13/01/2021 Confirmed reviews ALL

Overall it was fine, however, the accommodation needs so renovations. During my stay, we had to have someone come out twice regarding water leaking. The bathrooms have cracked vanities, fridge did not make things cold enough and I had to buy a pan to work on the stove (as all the other did not heat properly and the stove was not great, thankfully I brought my air fryer so we used that most of the time. We also found out that we are unable to use the resort pool (something we have always had) this time round. Overall, while it is not horrible, for the money, we will not be staying there again

Dear Eryn, Thank you for taking the time to tell us about your experience at the The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, the owners will be notified about the state of the room and urged to consider a renovation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Outstanding private location

Customer review rating 5.0/5

Warren A. Couples - 13/01/2021 Confirmed reviews ALL

Given the COVID circumstances check in was quick & easy. Staff were very welcoming. The moment we opened the door to our top floor apartment we were more than happy. The apartment was huge with everything we needed. The kitchen was well equipped, the balcony was large with a great view over the lagoon. TV was large and I was impressed that Foxtel was not just a few selected channels, it was the full package which is rare. The entire North Shore village was so lovely & secure my wife & I commented “I could live here”. Thank you Sebel we will definitely be back.

Dear Warren, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. We love that you enjoyed the room- our lagoon apartments sure do have spectacular views. We look forward to seeing you again, whether that be as a guest OR a resident! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emelia Rockliff Assistant Manager The Sebel Twin Waters

Bit disappointing this time around!!!

TripAdvisor rating 3.0/5

Wanderer826346 13/12/2020 TripAdvisor review

On a positive note, I achieved my diamond status so that was pretty cool. It was for my daughters' 18th & she had heaps of fun, so that was great for her. The house we stay in is always nice, but there were a couple of issues that were not tended to this time around. * You couldn't unlock the garage door from inside the garage as the lock was no longer working properly. Staff were advised & nothing was done about it. * I asked twice about the Foxtel that wasn't working. Somebody came around to look at it. They got it partially working & told me they would have to come back tomorrow to get it working properly. I didn't hear from anybody until we left. I WAS REALLY DISAPPOINTED WITH THE SERVICE..... I heard from one of the owners' that the person who used to run the complex left a little while ago. This could be part of the reason, but the service was certainly not up to the standard of what we expect. I'm due back there in early March, I really hope they have their stuff together before then.

Dear Wanderer826346, Thank you for taking the time to tell us about your experience at the The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have gone through a management transition however this is no excuse as to the upkeep of Sebel standard throughout your stay, I will ensure our team is briefed on your concerns and all issues are addressed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emelia Rockliff Assistant Manager The Sebel Twin Waters

Great stay

Customer review rating 5.0/5

Jo Families - 16/11/2020 Confirmed reviews ALL

Staff were friendly and we enjoyed our stay

Dear Jo, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters
Customer review rating 3.5/5

Gaby A. Families - 10/11/2020 Confirmed reviews ALL

The apartment was nice and clean. However, the TV in the 25B room was not operational. It was reported on arrival, Sunday 8th at 4pm but by then there was no service. Someone over the ph. took note and said they would look into the next day, but this didn't happen. I would of like to have extra bed lining for the sofa bed and some pool towels in our room for the use during our stay. Just little extra things that denotes attention to detail and service beyond expectation. In general good pleasant stay . Gaby A.

Dear Gaby, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Spacious apartment well appointed

TripAdvisor rating 5.0/5

mykipper 05/11/2020 TripAdvisor review

Family group of 4 adults one infant and one baby stayed in a 2 bedroom apartment overlooking the lagoon. Surprisingly spacious with huge lounge dining area, enormous veranda 2 bathrooms etc. well appointed with a rollout bed at no extra cost. Staff were great! booked in direct and got a better rate than online so very pleased. Used the Novotel amenities for food and drink. The service there patchy from brilliant to a bit cool but it was Grand Final night!. A good time was had by all!

Great location, lovely surroundings and wonderful stay.

Customer review rating 4.5/5

Jim S. Friends - 13/09/2020 Confirmed reviews ALL

We found the room numbers and car location numbers to be very small and hard to see/find. Guest parking was very limited and needs to addressed.

Dear Geoff, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. We pride ourselves in offering free parking for our guests as this is a rarity these days. We hope you can appreciate that we are a small resort and cannot offer infinite parking- we hope that 1 car space per 2 bedroom and 2 car spaces per 3 bedroom will suffice- with plenty of vacant land offered as overflow. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Great location

Customer review rating 5.0/5

Daneen Families - 12/09/2020 Confirmed reviews ALL

We had a very relaxing time in such a great location and beautiful apartment.

Dear Daneen, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Perfect!

Customer review rating 5.0/5

Bec Families - 12/09/2020 Confirmed reviews ALL

The accomodation was perfect, we had a fantastic time staying in the beach houses they are beautiful. The facilities and location were great! All 14 of us felt very relaxed and enjoyed ourselves very much even though the Novetel side was closed off. Must also say though, all communications with reception were a pleasure from start to finish. Absolutely lovely, informative, prompt and always professional. Thankyou Sebel Twin Waters.

Dear Bec, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. Our team will be over-joyed to hear such positive feedback; thank you also for your comments on our reception staff- this will certainly be passed along! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Nice spot

Customer review rating 4.0/5

Ali Families - 04/09/2020 Confirmed reviews ALL

We lived the unit we stayed in, it was great that we could stay in the same one again. Probably just a bit disappointed that there wasn’t a bit of a discount as the resort was closed. It was nice to get away.

Dear Alison P., We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. Once again, apologies that the Novotel facilities were not available to you this stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Well located, excellent stay, nice rooms

Customer review rating 5.0/5

Jemima-lee S. Friends - 02/09/2020 Confirmed reviews ALL

Amazing

Dear Jemima, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

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