The Sebel Twin Waters 4 stars

No problem with Sebel management. However the unit (No. 61) could do with a tidy up and some veranda chairs.

Great place for a family holiday

We had a lovely stay. Very relaxing.

The twin waters Sebel is ideally located in the Sunshine Coast to access local areas, beaches and waterways. But you don’t have to leave with the lake and water sports available. The apartments are very spacious and clean and overall we loved our time there.

Overall it was fine, however, the accommodation needs so renovations. During my stay, we had to have someone come out twice regarding water leaking. The bathrooms have cracked vanities, fridge did not make things cold enough and I had to buy a pan to work on the stove (as all the other did not heat properly and the stove was not great, thankfully I brought my air fryer so we used that most of the time. We also found out that we are unable to use the resort pool (something we have always had) this time round. Overall, while it is not horrible, for the money, we will not be staying there again

Given the COVID circumstances check in was quick & easy. Staff were very welcoming. The moment we opened the door to our top floor apartment we were more than happy. The apartment was huge with everything we needed. The kitchen was well equipped, the balcony was large with a great view over the lagoon. TV was large and I was impressed that Foxtel was not just a few selected channels, it was the full package which is rare. The entire North Shore village was so lovely & secure my wife & I commented “I could live here”. Thank you Sebel we will definitely be back.

On a positive note, I achieved my diamond status so that was pretty cool. It was for my daughters' 18th & she had heaps of fun, so that was great for her. The house we stay in is always nice, but there were a couple of issues that were not tended to this time around. * You couldn't unlock the garage door from inside the garage as the lock was no longer working properly. Staff were advised & nothing was done about it. * I asked twice about the Foxtel that wasn't working. Somebody came around to look at it. They got it partially working & told me they would have to come back tomorrow to get it working properly. I didn't hear from anybody until we left. I WAS REALLY DISAPPOINTED WITH THE SERVICE..... I heard from one of the owners' that the person who used to run the complex left a little while ago. This could be part of the reason, but the service was certainly not up to the standard of what we expect. I'm due back there in early March, I really hope they have their stuff together before then.

Staff were friendly and we enjoyed our stay

The apartment was nice and clean. However, the TV in the 25B room was not operational. It was reported on arrival, Sunday 8th at 4pm but by then there was no service. Someone over the ph. took note and said they would look into the next day, but this didn't happen. I would of like to have extra bed lining for the sofa bed and some pool towels in our room for the use during our stay. Just little extra things that denotes attention to detail and service beyond expectation. In general good pleasant stay . Gaby A.

Family group of 4 adults one infant and one baby stayed in a 2 bedroom apartment overlooking the lagoon. Surprisingly spacious with huge lounge dining area, enormous veranda 2 bathrooms etc. well appointed with a rollout bed at no extra cost. Staff were great! booked in direct and got a better rate than online so very pleased. Used the Novotel amenities for food and drink. The service there patchy from brilliant to a bit cool but it was Grand Final night!. A good time was had by all!

We found the room numbers and car location numbers to be very small and hard to see/find. Guest parking was very limited and needs to addressed.

We had a very relaxing time in such a great location and beautiful apartment.

The accomodation was perfect, we had a fantastic time staying in the beach houses they are beautiful. The facilities and location were great! All 14 of us felt very relaxed and enjoyed ourselves very much even though the Novetel side was closed off. Must also say though, all communications with reception were a pleasure from start to finish. Absolutely lovely, informative, prompt and always professional. Thankyou Sebel Twin Waters.

We lived the unit we stayed in, it was great that we could stay in the same one again. Probably just a bit disappointed that there wasn’t a bit of a discount as the resort was closed. It was nice to get away.

Amazing