Mantra Mooloolaba Beach 4.5 stars

Had a Karcher jet gun being used to do garden re-modelling within 50 m of our appt for 3 days! Very noisy people in the pool spa at 5:30am. View was great, room clean.

Pleasant

Not happy at all. Had to cancel because of Covert 19 and got nothing back out of 3 nights proposed stay. Will not recommend this hotel to anybody, but will make sure we tell everybody how every un Australian you people are in this time of country crises.

Apartment well equipped and beach location and shopping location perfect

Stayed on the 14th floor in a 2 bedroom ocean view apartment. Could not fault anything !! From the moment we arrived, the staff were friendly & helpful. Car parking was easy, the room was immaculate & the view was spectacular. We will be back again :)

great location.. lovely apartment..friendly and helpful staff

clean room, friendly staff and great location

Unfortunately the coronavirus just hit & a lot of venues & activities were unavailable to enjoy but the people on the front desk kept us informed and were very helpful to our needs, making the best of a bad situation,

Hard times due to Mooloolaba being shut down but all the staff were excellent. Upgrading our room to the 10th floor, welcome bottle of wine, free wifi. All little touches that made our stay pleasurable. Always up for a pleasant chat or a how you going. You should be very proud of all your staff.

Visiting family & relaxing

We were not advised pools were closed on checkin. Understand why they were closed but we should have been told. Toilet paper was rationed and when I asked for more "Dan" humilated and embarrassed me. Incident with person yelling , moaning right outside our door, apparently some kind of drug overdose was scary and disconcerting. However staff were blase about its affect on us. Bed was extremely uncomfortable. After 2 nights I wanted to leave. We were told we weren't entitled to any sort of refund we left anyway. Will not return to Mantra again.

Complaint to manager follow up he handled complaint with top class professional expertise

Clean and well appointed rooms, good and professional service, great location and accommodating to guest needs.

I was allocated room 704 which had the most dreadful smell, throughout my 3 day visit .It smelled like a dead body or a rotten fish .I could not wait to depart and spent most of my time sitting outside.When leaving I spoke to the cleaners and she said that management were very aware of the smell, which upset me more . I then spoke with Nicole, who was very professional and pleasant, however she did tell me that the reason for the delay of me moving into the room was because, they had to put a vapouriser of some sort to get rid of the smell. For what reason at that stage, could have they said that we can not move you into that room, we will allocate you another. 24 hours later I still have the smell in my nose ,it was like being in a hospital ward with patients that have very bad urinary track infection. I do hope that you find the cause as this may be a health hazard on the occupant of this room Perhaps there is a dead gecko in the air condition but it certainly wasn’t pleasant and I really wish now that I insisted on moving, but I thought perhaps it would get better and perhaps it was the floor cleaning products.

nice room had a very relaxing time everyone that we dealt with very good just wish it was longer and virus had not affected so many local places of business