The Sebel Maroochydore 4 stars

Customer review rating (ALL Rating) 4.5/5 304 reviews

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The Sebel Maroochydore - Image 1
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20 Aerodrome Road, 4558 MAROOCHYDORE, Australia

Description

Hotel extras

  • Cool off by splashing around in our 25-meter outdoor swimming pool, or children's pool

  • Driving to us? We offer complimentary on-site parking for your convenience

  • We offer a self-service business centre with fax, copy and print facilities

  • We are positioned close to gorgeous beaches, restaurants, public transport and shopping!

  • Host your next conference or event in the Spacious Maroochy Room, the perfect seaside venue

Our accommodation(s)

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Room 1

Penthouse

Two Bedroom Penthouse

  • 5 pers. max
  • 200 m² / 2152 sq ft
  • Bedding 2 x Single bed(s) and 1 x Queen size bed(s)
  • Most of the accommodation: Balcony or Terrace
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Hotel location

The Sebel Maroochydore

20 Aerodrome Road
4558 MAROOCHYDORE
Australia

GPS:-26.661959, 153.103

Telephone
Fax +61 7 5479 8100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Dive into this waterfront hotel's 25-meter outdoor swimming pool with children's pool or relax the day away in the steam room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  304 reviews

Customer review rating 4.5/5

Margaret T. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for your continued loyalty as an ALL Accor member and for taking the time to share your feedback following your stay with us. It was a pleasure having you stay with us, and we're so pleased to hear that you found our reception team friendly and helpful throughout your visit. It means a lot to know that Georgia and I were able to make a positive difference to your stay. We also appreciate your understanding regarding the apartment move. We know it wasn't ideal to have to relocate due to the maintenance and furniture issues, and we're grateful for your patience and cooperation while we resolved the situation. Thank you for bringing it to our attention so we could assist you. Your feedback helps us continue improving both our apartments and the experience we provide to our guests. Thank you again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Trisha

Customer review rating 3.0/5

Donald V. Couples - Confirmed reviews ALL

Thank you for taking the time to share your detailed feedback. We're pleased to hear you enjoyed the outstanding views and that you found our administration team friendly and accommodating. We're sorry to learn that several aspects of your stay did not meet your expectations. We sincerely apologise that the apartment was not presented to our usual standard on arrival. Cleanliness is a priority for us, and we will be following up with our housekeeping team regarding your concerns. We also regret the inconvenience caused by the maintenance issues with the front door and dishwasher. While we're glad these were attended to during your stay, we understand the disruption they caused, particularly the door noise during strong southerly winds. Regarding your arrival experience, we're sorry to hear that accessing the property after reception had closed was frustrating. We do call our guests and send after-hours check-in instructions via email prior to arrival, however we appreciate that if you were travelling and without internet access, this may not have been readily available. We also acknowledge your comments about the delay in reaching our after-hours contact and the inconvenience of having to collect the key from the front entrance after entering via the rear car park. We'll review our after-hours communication and procedures to see where we can make the process smoother for future guests. We also appreciate your feedback regarding the apartment's layout, presentation and overall value. Your comments have been noted as we continue to improve our accommodation and guest experience. Thank you again for your feedback. We value your comments and hope we'll have the opportunity to provide you with a much better experience in the future. Warmly, The Sebel Maroochydore Team

Customer review rating 3.5/5

Vaughan H. Families - Confirmed reviews ALL

Thank you for taking the time to leave your review. We're delighted to hear that you and your family enjoyed making the most of our pools, spa and steam room, and that they were a hit with the kids! We also appreciate your constructive feedback. Your comments regarding the bed size, the sliding balcony door, the TV connectivity, dishwasher and kitchen handles have all been noted. We have shared these with our maintenance team so they can be assessed and prioritised as part of our ongoing property improvements. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, The Sebel Maroochydore Team

Customer review rating 5.0/5

Alison W. Families - Confirmed reviews ALL

We very much appreciate your comments regarding your stay at The Sebel Maroochydore. We are glad to hear that you enjoyed the ocean view apartment, and it had everything you needed for your stay along with our newly renovated roof top spa. It is always a pleasure to receive such positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Maroochydore Team

Customer review rating 3.5/5

Martin N. Couples - Confirmed reviews ALL

Thank you for your review and for choosing to stay at The Sebel Maroochydore. We're delighted you enjoyed our convenient location, magnificent views, pool, onsite parking, and the friendly service from our front desk team. We also appreciate your feedback regarding the apartment's condition and cleanliness, and we'll be sure to share your comments with our housekeeping and maintenance teams along with our owners. We hope to welcome you back again soon. Kind regards, The Sebel Maroochydore Team

Other web-users rate our hotel

  • 147 reviews 9.2/10 Location
  • 280 reviews 8/10 Room
  • 141 reviews 8.1/10 Service
  • 6 reviews 0/10 WiFi
  • 67 reviews 6.7/10 Cleanliness
  • 67 reviews 4.8/10 Amenities
  • 48 reviews 5.4/10 Pool
  • 22 reviews 6.1/10 Value

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