The Sebel Maroochydore 4 stars

Customer review rating (ALL Rating) 4.5/5 378 reviews

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The Sebel Maroochydore - Image 1
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The Sebel Maroochydore - Image 4
20 Aerodrome Road, 4558 MAROOCHYDORE, Australia

Description

Hotel extras

  • Cool off by splashing around in our 25-meter outdoor swimming pool, or children's pool

  • Driving to us? We offer complimentary on-site parking for your convenience

  • We offer a self-service business centre with fax, copy and print facilities

  • We are positioned close to gorgeous beaches, restaurants, public transport and shopping!

  • Host your next conference or event in the Spacious Maroochy Room, the perfect seaside venue

Our accommodation(s)

Penthouse

2 Bedroom Ocean View Penthouse Apartment

  • 5 pers. max
  • 200 m² / 2152 sq ft
  • Bedding 2 x Single bed(s) and 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony or Terrace

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Hotel location

The Sebel Maroochydore

20 Aerodrome Road
4558 MAROOCHYDORE
Australia

GPS:-26.661959, 153.103

Telephone
Fax +61 7 5479 8100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Dive into this waterfront hotel's 25-meter outdoor swimming pool with children's pool or relax the day away in the steam room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  378 reviews

TripAdvisor Rating  4.0/5  484 reviews

Not the best

Customer review rating 3.5/5

Jacquelyn F. Friends - Confirmed reviews ALL

I thought I'd booked ocean views which I did have but would prefer higher level. First time we were that level.

Dear Jacquelyn, Thank you for your feedback regarding your recent stay at The Sebel Maroochydore. We are pleased to hear that you enjoyed the ocean views during your visit. However, we would like to clarify that there was no specific request made on your booking for a high-floor room. Additionally, we sent prior communication about the ongoing pool refurbishment as soon as your booking was confirmed to ensure transparency regarding any potential disruptions. We hope that despite these factors, you had a pleasant stay with us, and we look forward to welcoming you back in the future. Many Thanks The Sebel Maroochydore

DO NOT STAY

TripAdvisor rating 2.0/5

Steven D TripAdvisor review

At the present times 2024 December The Sebel Maroochydore has No Pool it is a construction zone. It will be this way until April 2025 . The jack hammer is deafening every day. DO NOT STAY HERE. After work is complete it will be okay but for the next 5 months do yourself a favour and go somewhere else.

Hi Steve, I will mention that you are a RESIDENT here at the hotel and NOT a Hotel Guest. If you have issues with the ongoing works which you were made aware of, please contact the Body Corporate Managers. Many Thanks Penny

Good location, but nothing outstanding

Customer review rating 2.0/5

Michael Families - Confirmed reviews ALL

Noisy construction going on next to the Sebel, so we couldn't leave doors open for fresh air. No fans in the room, so we had to have air conditioning going for most of the time. The blinds in the main bedroom leave a 10cm gap which results in the sunlight coming in around 5am.

Dear Michael, Thank you for taking the time to share your feedback regarding your recent stay at The Sebel Maroochydore. I’m glad to hear you appreciated our convenient location, though I regret that other aspects of your stay fell short of your expectations. I sincerely apologize for the inconvenience caused by the nearby construction noise. While this is beyond our control, I understand how it impacted your ability to enjoy fresh air and a quieter environment. I also appreciate your feedback regarding the room's lack of fans and the early sunlight through the blinds. These are important considerations, and I will review them with our team to identify potential improvements to enhance guest comfort. Your comments help us to better understand our guests' needs, and I truly hope we’ll have the chance to welcome you back in the future for a more relaxing and enjoyable stay. If you’d like to discuss your experience further, please feel free to contact me directly at [insert contact details]. Warm regards, Penny Nordheim Hotel Manager

Staff were absolutely lovely pleasant friendly and professional

Customer review rating 2.0/5

Sharnell S. Couples - Confirmed reviews ALL

Room was dirty had mantainance issues and only had 3 satules of coffee for a 3 day 2 person stay. Also when you used the sink in the kitchen a bad smell lingered in the main ensuite.

Dear Brad, Thank you for taking the time to share your feedback about your recent stay at The Sebel Maroochydore. While I am delighted to hear that our team left a positive impression with their friendliness and professionalism, I am truly sorry that the condition of your room did not meet your expectations. Please accept my sincere apologies for the cleanliness and maintenance issues you encountered, as well as the insufficient coffee provisions. These matters do not reflect the high standards we strive to uphold. Additionally, I regret the inconvenience caused by the unpleasant smell you experienced, and I will ensure our maintenance team thoroughly investigates and resolves this issue promptly. Your feedback is invaluable, and we will use it to improve our services and facilities. If there is anything further we can do to make amends, or if you are planning a return visit, please don’t hesitate to reach out to me directly. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Warm regards, Penelope Nordheim Hotel Manager

Bored receptionist

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Receptionist was busy chatting out the back. Was bored attending to us. Very unhelpful. Not welcoming at all. Room was nice but not worth the money. Glass windows and doors were dirty. Pool wasn't open - we should’ve been told this in booking

Dear VICARY, Thank you for taking the time to share your experience with us. While I’m glad to hear you found the room to your liking, I’m genuinely sorry that other aspects of your stay did not meet expectations. Providing a warm and welcoming experience is one of our top priorities, and I apologize that we fell short in this regard. I also regret that the cleanliness of the glass windows and doors, as well as the pool's closure, impacted your stay. We strive to communicate updates regarding facilities during the booking process, and I’m sorry this was not made clearer to you. Your comments are invaluable as we work to improve, and I hope we’ll have the opportunity to provide you with a more enjoyable experience in the future. Warm regards, The Sebel Maroochydore Team

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Other web-users rate our hotel

  • 167 reviews 9.3/10 Location
  • 313 reviews 7.6/10 Room
  • 182 reviews 8.8/10 Service
  • 13 reviews 3.7/10 WiFi
  • 86 reviews 5.2/10 Amenities
  • 77 reviews 5.2/10 Cleanliness
  • 6 reviews 8.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.