Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. We understand your disappointment regarding the view of the nearby excavation works and apologise for the inconvenience caused. We would also like to clarify that our courtyard apartments are located on Level 2, as part of the apartment layout. We also appreciate your feedback regarding the ensuite shower access and understand that this may have been difficult for you. We recognise the importance of comfortable and accessible facilities when choosing accommodation. Thank you again for sharing your experience. We appreciate your feedback and hope you may consider staying with us again in the future. Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to share your feedback. While we're delighted to hear that Mooloolaba remains your happy place and that you continue to choose Mantra Zanzibar, we're truly sorry that your apartment did not meet your expectations once again. We apologise for the condition of the lounge, outdoor chair, dishwasher and bedding. We understand how disappointing this must have been, particularly when travelling with family. Your comments have been noted and will be shared with the relevant teams for review and follow-up. We're also pleased to hear that our reception team made you feel welcome, who took the time to listen to your concerns. We will certainly pass on your kind comments. We genuinely appreciate your continued support and hope we can provide you with the comfortable and enjoyable stay you deserve on your next visit. Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed our convenient beachfront location, beautiful sea views, spacious balcony and comfortable apartment. We appreciate your comments regarding the external noise, parking spaces, bedroom fans, television connectivity and barbecue facilities. We also apologise that the Wi-Fi connection was not as reliable as expected. Our team is continuing to work on improving the Wi-Fi service. Your feedback is valuable to us, and we hope to have another opportunity to welcome you back to Mantra Zanzibar for a more enjoyable stay. Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to share your feedback. We're sorry to hear that some aspects of your stay did not meet your expectations. We appreciate your comments regarding the coffee pods, appliance instructions and cookware. Your feedback is valuable, and we will share it with our team to review how we can make these items clearer and more convenient for our guests. We're also sorry to hear about the Wi-Fi connection, particularly in the bedrooms. Our team is continuing to work on improving the Wi-Fi service. Thank you again for your feedback. We hope to have the opportunity to welcome you back to Mantra Zanzibar for a more enjoyable stay. Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to share your detailed feedback following your family stay with us. We are pleased to hear that you enjoyed our convenient location and found our team friendly and accommodating. Your kind comments are greatly appreciated. However, we are truly sorry that several aspects of the apartment did not meet your expectations. We sincerely apologise for the inadequate lighting, particularly around the dining area, as well as the inconvenience caused by the balcony furniture. We are also concerned to hear about the condition of the additional quilts and blankets provided. Please accept our apologies, as all bedding items should be clean and presented appropriately for our guests' comfort. Furthermore, we regret the frustration caused by the unreliable Wi-Fi connection, especially as it affected your parents' ability to stay connected during their visit. Please note we are currently looking into improve our Wi-Fi. Your feedback is very valuable in helping us identify areas where improvements are needed, and we will share your comments with the relevant teams for review and follow-up. Thank you once again for your feedback. We hope to have the opportunity to welcome you and your family back in the future and provide you with a much more comfortable and enjoyable experience. Kind regards, Mantra Zanzibar - Front Desk Team

Dear Michelle, Thank you for your lovely feedback! We are delighted to hear you had such an enjoyable stay at Mantra Zanzibar Mooloolaba. It's wonderful to know you enjoyed our fantastic location, with the beach, restaurants and local shops all just moments away, as well as the comfort and spaciousness of the accommodation. We truly appreciate you choosing to stay with us and hope to have the pleasure of welcoming you and your family back to the Sunshine Coast again soon! Warm Regards, Mantra Zanzibar - Front Desk

Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed our convenient location, spacious accommodation and the comforts our apartments offer. It's wonderful to know you found our property a good base for enjoying the local area. We appreciate your comments regarding the apartment condition, BBQ facilities and Wi-Fi connection speed. Your feedback has been shared with the relevant teams as we continue to look for ways to improve our facilities and guest experience. Thank you again for your recommendation. We hope to have the pleasure of welcoming you back to Mantra Zanzibar in the future. Kind Regards, Mantra Zanzibar - Front Desk Team

Dear Joanne, Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that your experience did not meet your expectations, particularly when travelling as two couples with a toddler. I apologise for the disappointment regarding the bedding arrangements. While some apartments have owner-specific bedding configurations that cannot be altered, I appreciate that you had made your request on two occasions, including just two days prior to arrival. We understand how frustrating it would have been to arrive and find that your request had not been accommodated, and I am sorry that we did not manage your expectations more clearly before your arrival. I also apologise for the lack of replenishment of detergents and toilet paper throughout your nine-night stay. This is certainly feedback we will take on board, as well as the lack of information provided regarding local Accor partner benefits and participating restaurants. We value our guests' loyalty and understand that membership comes with certain expectations. It is disappointing to hear that you felt your membership did not provide the value or recognition you anticipated. Thank you again for bringing these matters to our attention. Your feedback will be shared with the relevant teams so we can review where improvements can be made. Kind Regards, Mantra Zanzibar - Front Desk

Dear Rama, Thank you for taking the time to share your feedback. We are genuinely sorry that your family’s stay did not meet expectations, particularly as you had booked well in advance for such a special occasion as your daughter’s 50th birthday. We understand how disappointing it must have been for the experience to fall short of what should have been a memorable celebration. Please accept our sincere apologies for the issues you encountered, including the pest, condition of the furniture, TV malfunction, smoke alarm, non-functioning safe and cleanliness of the apartment. We appreciate that these concerns, combined with the differences between the room presentation and your booking confirmation, would have significantly impacted your stay. As a valued Accor Gold member and Diamond AVC member, we understand your expectations were high, and we are sorry that we did not deliver the experience you anticipated, particularly given your previous positive stays with us. Your feedback is taken seriously, and we will share these concerns with the relevant teams for review and follow-up. We would also welcome the opportunity to review the photographs you mentioned, as these may assist us in better understanding the issues raised. Thank you again for bringing this to our attention. We sincerely regret that we fell short on this occasion and appreciate your previous loyalty to our property. Kind Regards, Mantra Zanzibar - Front Desk

Dear Reuben, Thank you for your feedback. We’re sorry to hear that the age and condition of the apartment did not meet your expectations. We appreciate your comments and understand the importance of maintaining a comfortable and well-presented space for our guests. Your feedback will be shared with our team as we continue to look for opportunities to improve our accommodation. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Mantra Zanzibar - Front Desk

Thank you for taking the time to share your feedback. We are pleased that you enjoyed the spaciousness of the apartment and its convenient location, but we are sorry that some aspects of your stay did not meet your expectations. We apologise for the musty smell in the apartment, particularly during the rainy weather, as well as the cleanliness concerns you experienced. Your feedback will be passed on to the relevant team for further attention. Regarding the Wi-Fi, we understand how frustrating a slow connection can be, and please be assured that we are currently working on improving the service. We also appreciate your feedback regarding the TV streaming options. As we do not have a restaurant or bar on-site, we are unable to provide alcoholic welcome drinks. However, soft drinks were provided in the apartment, and our team was happy to replenish them when you requested more. We apologise if this did not meet your expectations as an ALL Accor Gold member. Thank you again for your feedback. We appreciate your comments and hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Kind Regards, Mantra Zanzibar - Front Desk Team

Thank you for your lovely feedback and for sharing your comments with us. We’re delighted to hear you enjoyed the beautiful views, our location and facilities, and especially the helpfulness of our team. We also appreciate you bringing the cleanliness concerns to our attention. We’re sorry that these details were not up to standard and will share your feedback with our team so they can be followed up. Thank you again for your kind words and understanding. We truly appreciate your recommendation to stay with us again and look forward to welcoming you back to Mantra Zanzibar for another enjoyable stay. Kind Regards, Mantra Zanzibar - Front Desk Team

Dear Robert, Thank you for your continued support and for taking the time to share your feedback. We’re delighted to hear that you consistently enjoy our location, spacious apartments and overall experience. We sincerely apologise for the frustration caused by the intermittent Wi-Fi, particularly when trying to work or stream content. We appreciate you bringing this to our attention and will share your feedback with our team as we continue to look at ways to improve our guest experience. We look forward to welcoming you back for another enjoyable stay. Kind Regards, Front Desk - Mantra Zanzibar

Dear Don, Thank you for sharing your feedback. We’re pleased to hear that you found our team welcoming and enjoyed our convenient location. We’re sorry to hear that the room did not fully meet your expectations. We appreciate your comments, as they help us identify areas where we can improve the guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Mantra Zanzibar - Front Desk

Dear Helen, Thank you for your lovely feedback! We’re delighted to hear you had a great time in Mooloolaba and enjoyed our fantastic location. It’s wonderful to know our team made you feel welcome and were helpful throughout your stay. We truly appreciate you choosing to stay with us and look forward to welcoming you back for another enjoyable visit! Kind Regards, Mantra Zanzibar - Front Desk

Thank you for taking the time to share your feedback. I’m sorry that your stay was not the experience we would have hoped for, particularly with the Wi-Fi difficulties while you were working and the concern regarding your missing belongings. We understand how stressful it is when personal and valuable items cannot be located. We have followed this up with our Housekeeping team and checked the relevant apartments and refuse areas, although unfortunately we have not been able to locate the items. We also appreciate your feedback regarding communication and our lost property process. Your comments have been shared with the team as we continue to look at where we can improve. We’re sorry again that we did not meet your expectations and appreciate your feedback. Kind Regards, Mantra Zanzibar - Front Desk Team

Thank you for sharing your feedback with us. We’re glad to hear you and your family had a great stay and enjoyed our location. However, we’re sorry the beds were uncomfortable for your son and that the Wi-Fi connection was slower than expected. We appreciate you bringing these matters to our attention, and we’ll share your comments with our team for review. We hope to have another opportunity to welcome you and your family back to Mantra Sirocco for a more comfortable stay. Kind Regards, Mantra Zanzibar - Front Desk Team

Dear Michael, Thank you for taking the time to share your detailed feedback with us, and especially for returning to Mantra Zanzibar and choosing to stay with us again. While we’re pleased to hear you still enjoyed your holiday, I’m very sorry that we fell short of the standard you have come to expect from your previous stays. In particular, I sincerely apologise that the air conditioning, dirty glass/cupboard and vacuum attachment were reported during your stay but were not resolved before your departure. Having raised these concerns more than once, you should not have had to spend nine days without a resolution, and I completely understand your disappointment. I’m also sorry to hear your penthouse did not meet your expectations in terms of the condition and presentation of the furniture. Your comments regarding the aging aspects of the apartment and the value of the penthouse are important feedback for us, and we will ensure these concerns are shared with the relevant teams for review. We truly value your loyalty as a returning guest, and it is disappointing to hear that this experience has left you considering other accommodation for your next Sunshine Coast visit. We would very much appreciate the opportunity to restore your confidence in us and provide the level of stay you have previously enjoyed. Thank you again for your honest feedback, and we hope we have the opportunity to welcome you back in the future. Kind Regards, Mantra Zanzibar - Front Desk

Dear John, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay from arrival through to departure, and that our team and accommodation made such a positive impression. We’re especially pleased to hear your comments about the lifts — we’ll be sure to share that with the team! It was a pleasure having you stay with us, and we hope to welcome you back again soon. Kind Regards, Mantra Zanzibar - Front Desk