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Mantra Zanzibar Mooloolaba 4.5 stars

Customer review rating 4.4/5 980 reviews

ALLSAFE approved hotel

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Room 1

Mantra Zanzibar Mooloolaba
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+ 8 Services

Hotel extras

  • Located directly on the Esplanade.

  • 100m to Patrolled Beach.

  • Apartment balconies are ocean facing.

  • 10 min coastal walk to picnic area and seafood market.

  • 5 mins walking distance to Sealife.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Babysitting on request Paying
  • Air conditioned
  • MAROOCHYDORE AIRPORT Paying
  • Dry cleaning / Ironing Paying
  • Gift shop/newspaper shop Paying
Leisure and activities
  • Outdoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request Paying
Catering
  • Breakfast Paying
Business services
  • Copy/print service available Paying

Hotel location

Mantra Zanzibar Mooloolaba

47 51 Mooloolaba Esplanade
4557 mooloolaba
australia

Tel: +611300092872

Fax: (+61)7/54445733

Check-in from 14h00

Check out up to 10h00

  • By plane

    MAROOCHYDORE AIRPORT At 15.1km / 9.38 miles - Shuttle paying

GPS :-26.679868, 153.119601

Our accommodation(s)

With its East African meets Moroccan tone, earthy décor and comfortable furnishings, Mantra Zanzibar offers the perfect accommodation right in the heart of Mooloolaba. These 2 and 3 Bedroom apartments are designed for comfort and ease of living with air-conditioning, fully equipped kitchen and laundry, an indulgent spa bath and private balcony offering panoramic ocean views.

Our guest reviews for
Mantra Zanzibar Mooloolaba

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

980 reviews

tripadvisor

TripAdvisor Rating 4.0/5

764 reviews

Well Located. Great staff. Substandard accommodation

Customer review rating 3.5/5

Fiona B. Families - 16/07/2021 Confirmed reviews ALL

Although the view and location was very convenient I will not be rebooking with you. The Unit we stayed in had damages, real signs of aging around the tiles/shower and bath in the bathroom, peeling paint and cupboards and drawers that needed repair. The unit requires updating in furniture lighting and appeared dark and uninviting. The main bedroom mattress was probably the worst I have ever slept on and the pillows were not variable and it was impossible to find a comfortable pillow that allowed a good nights sleep. Sleep deprivation impacted my ability to enjoy my stay more. The costs of the unit was very high and I expected a high standard for the price and was disappointed. I did appreciate the helpful staff prior to our stay and also at the end of our stay. I did appreciate the convenience to amenities and shops. This made it easy for my mobility challenged relative. Our room number was 304. As I booked 3 Units I wanted to be sure this feedback only relates to the unit I stayed in. Unit 302 appeared also dark and needing a lift yet the occupants were happy with the provisions. Unit 303 was the unit we all spent more time in as it has been updated with light furnishings, accessories and tiles. It was inviting and airy. The occupants were very happy with their stay.

Dear Fiona Thank you for taking the time to tell us about your experience at the Mantra Zanzibar Mooloolaba. I am sorry that your experience did not meet your expectations and will pass this feedback on and adddress this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Zanzibar

Great holiday location

Customer review rating 4.5/5

Colin Couples - 14/07/2021 Confirmed reviews ALL

The Zanzibar is very centrally located with good, secure parking, plenty of space in our apartment with well equipped facilities - kitchen, bathrooms, laundry - making for an easy holiday. Great views. Ideal location for surfing, walking, dining.

Dear Colin We are pleased to read you were impressed with the location and was able to enjoy all the nearby facilities on offer. Thank you for taking the time to post your review and we look forward to welcoming you back to Mantra Zanzibar in the near future. Kind Regards Mantra Zanzibar

Perfect location at Mooloolaba

Customer review rating 5.0/5

Carleen M. Couples - 13/07/2021 Confirmed reviews ALL

Wonderful staff who communicated very well and looked after myself and husband who is wheelchair bound. Shower chair and raised toilet seat available.

Dear Carleen Thank you for taking the time to review Mantra Zanzibar, following your recent stay with us. It is great to hear your feedback about our wonderful staff and we hope to see you in the near future. Warm Regards, Mantra Zanzibar

GREAT LOCATION BUT....

Customer review rating 4.0/5

John Families - 05/07/2021 Confirmed reviews ALL

Great location but some aspects of the stay were disappointing. The property is aging and this reflects the overall experience rating. Things included airconditioner was difficult to get working correctly and sometimes didn't work properly. The door to the main bedroom leaked air, which wouldn't normally be a problem but it whistled. I ended up putting a pillow against it for the night. There were puddles of water outside doors and in the stairwell on the spiral stairs up to the rooftop area. This made transversing the stairs quite dangerous. The top of the stairs non-slip tape had all worn away and it meant there is a slippery surface right at the top of the spiral stairwell leading to the apartment. These are things that you shouldn't see in an apartment charging premium rates. While the maintenance guy attended the property and got the aircon warming up by turning it right up...I'd expect that I shouldn't have to do this in a property that is rated four stars. Later I couldn't get the aircon working properly after resetting it.. Pretty disappointing The front desk staff were extremely helpful and courteous even though on one occasion they could not fulfil a pretty basic request. This was during checkout when I asked for a copy of the receipt. The staff member spent some time and called others but said it couldn't be done because I had booked through the Accor App. I didn't have a physical receipt (and due to covid restrictions of travel), I would have dearly liked one to be able to carry. There was not a copy available on the app either. These are pretty basic things that need to be addressed.

Dear John Thank you for taking the time to tell us about your experience at the Mantra Zanzibar Mooloolaba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at Zanzibar we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address these concerns you have mentioned to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Sandra Mantra Zanzibar

Well located

Customer review rating 5.0/5

Luz Families - 24/06/2021 Confirmed reviews ALL

Amazing

Dear Luz Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Zoey

Great location, lovely views, everything we needed for a studio, parking, friendly and helpfull staff

Customer review rating 4.0/5

Gail L. Families - 16/06/2021 Confirmed reviews ALL

We had a lovely family holiday and enjoyed the close facilities and restaurants. the balcony was a bonus.

Dear Gail, I appreciate your comments regarding your stay at Mantra Zanzibar Mooloolaba. It is always a pleasure to receive positive feedback. I will share your comments with our team and Zoey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tania

Honeymoon

Customer review rating 5.0/5

Leanne D. Couples - 11/06/2021 Confirmed reviews ALL

We were given the wrong room at first as it was for our Honeymoon & it didn’t have a spa or honeymoon balloon surprise etc being a special occasion as promise but 2 days later we were put in the right room & it was perfect.

Dear Raymond Congratulations again and we are so pleased to know that your honeymoon was wonderful. We are glad you enjoyed your stay and thank you for the lovely review and feedback. Warm regards Sandra

Great location

Customer review rating 4.5/5

John F. Families - 08/06/2021 Confirmed reviews ALL

Welcoming reception staff and extremely helpful Rooms should be pre checked for working lights, remotes, bbq’s ready to operate etc

Dear John We very much appreciate your comments regarding your stay at the Mantra Zanzibar Mooloolaba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoe

Well located everything was in walking distance had an amazing stay

Customer review rating 5.0/5

Josip V. Couples - 04/06/2021 Confirmed reviews ALL

I would rate you with more than 10 stars if there were more. We had an amazing stay at your resort wouldn't change a thing our appointment was amazing just be good if there was a little step to get into the spa as my partner had a bit of difficulty getting in she's short other than that there's nothing we found the apartment perfect nd we are looking forward to having another stay with yous well done amazing resort and the receiptionist was friendly and very helpful. Kind regards Josip V.

Dear Josip Thank you for your 5 Star Review and giving us feedback about the spa whch we will look into! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Sincerely Zoey Mantra Zanzibar

Fantastic location great service

Customer review rating 4.5/5

David Friends - 01/06/2021 Confirmed reviews ALL

Relaxing

Dear David, We very much appreciate your comments regarding your stay at the Mantra Zanzibar Mooloolaba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Zanzbiar Team

Great location and service

Customer review rating 3.5/5

Kk Families - 30/05/2021 Confirmed reviews ALL

Whilst it was a very expensive single night stay- just under $1000- it was a great location, well appointed apartment with fantastic terrace with jacuzzi, lovely staff who made us feel like VIPs with some thoughtful additional touches. The view of the ocean was great. However, I think there was not the value for money I would expect when it wasn’t a holiday period or long weekend. Whilst there were so many positive things fir the price I don’t think I’d stay here again.

Dear KK, We are pleased to read you were impressed with the location and was able to enjoy all the nearby facilities on offer. Thank you for taking the time to post your review and we look forward to welcoming you back to Mantra Zanzibar in the near future. Kind Regards Simon Kirch Mantra Zanzibar

Enjoyable stay

Customer review rating 4.0/5

Tracy Couples - 28/05/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay at Mantra Zanzibar. The apartments are in a fantastic location, with great views and are clean and comfortable (but getting a little dated and tired). The staff at reception deserve a special mention, they could not be more friendly and helpful, it was a pleasure dealing with them.

Dear Tracy We very much appreciate your comments regarding your stay at the Mantra Zanzibar Mooloolaba. It is always a pleasure to receive positive feedback. I will share your comments with our front desk team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoey

Loved the view on level 9 , great location and close to everything

Customer review rating 4.0/5

Fiona M. Couples - 27/05/2021 Confirmed reviews ALL

Staff friendly , everything in kitchen and lounge and bedroom was comfortable. Only a couple of things that we noticed / aircon heater wasn’t working and as it was a chilly week, 2nd bathroom still had beach sand and soap in shower. Couldn’t find the lounge remote control but used the one in the bedroom.

Dear Fiona Thank you for taking the time to review Mantra Zanzibar, following your recent stay with us. It is great to hear your feedback and we look forward to seeing you in September and was lovely speaking to you yesterday and we have that request in for a higher floor. Sincerely, Zoey

Great location. Lovely apartment

Customer review rating 4.5/5

Susan W. Families - 25/05/2021 Confirmed reviews ALL

Magical

Dear Susan Thank you for taking the time to review Mantra Zanzibar, following your recent stay with us. It is great to hear your feedback and we hope to see you in the near future. Warm regards, Mantra Zanzibar

well located

Customer review rating 2.0/5

Marg Families - 24/05/2021 Confirmed reviews ALL

Rooms were on a lower level than asked for and disappointed to find the units in a poor state of repair and cockroaches in the cupboards and blinds broken and cords missing or dangling to floor. ensuite shower smelt and shower rose in bathroom corroded. Top shelfs of 2 units very dusty and 1 balcony dirty under the table and a used towel left behind the bathroom door.Overall housekeeping in three units very poor. Units 303,304 and 301

Dear Margaret, Thank you for taking the time to tell us about your experience at the Mantra Zanzibar Mooloolaba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have followed up on departure with an email, which I hope you received ok, with further contact with your travel agent. We appreciate you sharing your concerns, which have been shared with the relevant departments, to ensure standards are upheld. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tania

Great position, a little noisy though ....

TripAdvisor rating 4.0/5

Peter T 18/04/2021 TripAdvisor review

Staff were very friendly and helpful, the position is fantastic - short walk to the beach (just across the road) and shops/restaurants are at the doorstep. Only issue we had was noise, flat above must have had tiled floor and this made it very noisy and very hard to sleep at nights ..... no matter how good the motel is and how great the position, if you can't sleep at night it really affects your holiday.

Dear Peter Thank you for taking the time to tell us about your experience at the Mantra Zanzibar Mooloolaba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate you sharing your concerns with us about the noise from above, your feedback is very important to us Sincerely,

Zanzibar

TripAdvisor rating 5.0/5

dg0ldspink 01/11/2020 TripAdvisor review

Great apartment with fabulous views. Great roof top deck with private bbq and spa area. Convenient location with shops and restaurants just on the ground floor and Coles supermarket just around the corner which was very convenient. Parked the car and able to walk everywhere.

Dear Guest, Thank you for your review. We are pleased you had a wonderful stay with us in our convenient location. We look forward to welcoming you back to our resort when you are in Mooloolaba next. Regards, The Zanzibar Team - Front Office

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