Dear John, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay from arrival through to departure, and that our team and accommodation made such a positive impression. We’re especially pleased to hear your comments about the lifts — we’ll be sure to share that with the team! It was a pleasure having you stay with us, and we hope to welcome you back again soon. Kind Regards, Mantra Zanzibar - Front Desk

Dear Jason, Thank you for your lovely feedback. We’re so pleased to hear you had a pleasant and relaxing stay and that, overall, you enjoyed your time with us. We’re sorry to hear about the shower nozzles and the window in the second queen bedroom. Thank you for bringing these maintenance issues to our attention — we’ll make sure they are passed on to our team for review and attention. We really appreciate your understanding and are delighted that, despite these issues, you still had a great stay. We look forward to welcoming you back again soon! Kind Regards, Mantra Zanzibar - Front Desk

Thank you for your lovely review! We’re so glad to hear you had a comfortable stay and enjoyed the beautiful views from your balcony. It’s wonderful to know the bedding was comfortable and that you had a relaxing family stay with us. Thank you also for mentioning the dusty vents and cobwebs. We appreciate you bringing this to our attention, and we’ll follow this up with our housekeeping team to make sure these areas receive some extra attention. We hope to welcome you and your family back again soon for another comfortable stay and beautiful ocean views! Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you so much for your wonderful review. It’s lovely to hear that you and your family had such a fabulous holiday with us. We’re especially glad that the facilities and location worked so well for you, and I had to smile at your comment about the laundry — we know how much of a lifesaver having a washing machine can be when travelling with a baby! It’s fantastic to know that everything from your accommodation and cleanliness to our team and check-in experience met your expectations. We really hope to welcome you and your family back again for another great stay. Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to provide such detailed feedback following your recent family stay with us. While we appreciate your overall 80/100 rating, we are sorry that several aspects of your experience fell short of expectations. We sincerely apologise for the issues you encountered with the apartment, including the washing machine connection, the condition of the apartment, and the cleanliness under the bed. These are certainly not the standards we aim to provide, and your feedback has been shared with our housekeeping and maintenance teams for follow-up. We are also very sorry that you were unable to connect to the Wi-Fi during your stay. We understand how frustrating this would have been, and we are currently working on improvements to our Wi-Fi service to provide a more reliable connection for our guests. We also appreciate your comments regarding the quantity of toilet rolls provided for seven guests staying for four nights. We will review this with our team to ensure our provisions are appropriate for the number of guests and length of stay. Thank you again for bringing these matters to our attention. Your feedback is valuable in helping us identify where improvements are needed, and we hope we have the opportunity to provide you with a much more positive experience in the future. Kind Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you were happy with your accommodation and the cleanliness of the hotel. However, we are sorry that aspects of your stay did not meet your expectations, particularly the disruption caused by the ongoing foreshore construction and the reliability of our Wi-Fi. We understand that construction noise can be frustrating and regret that it affected your experience. However, we would like to clarify that information regarding the ongoing foreshore construction and the potential for associated noise is clearly disclosed across our Accor website, Accor app, and all booking channels. This information is provided to guests prior to booking so they can make an informed decision regarding their stay. With regard to the Wi-Fi, we are truly sorry that the service you experienced was not at the standard we aim to provide. Improving our internet connectivity is currently an area we are actively working on, and we appreciate your feedback as we continue to make improvements. Thank you again for sharing your experience and for recognising our accommodation and cleanliness. We hope to have the opportunity to welcome you back and provide a better experience in the future. Warm Regards, Mantra Zanzibar | Front Desk Team

Dear Theresa, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our central location, with the shopping and restaurant areas conveniently close by. We’re sorry, however, that several aspects of your stay did not meet your expectations. We understand how important clear information about housekeeping and a comfortable night’s sleep are, and we’re disappointed that the room condition and mattress comfort affected your experience. We also appreciate your comments regarding the pool area and limited number of loungers. Your feedback is valuable, and we will certainly take these points into consideration as we look at ways to improve the guest experience. Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Kind Regards, Mantra Zanzibar - Front Desk

Dear Donald, Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the friendly and helpful service from our team, as well as the comfort and beautiful beach views from your apartment. It’s wonderful to know that you found the environment relaxing and had an enjoyable stay. We truly appreciate your kind comments and look forward to welcoming you back again soon! Kind Regards, Mantra Zanzibar - Front Desk

Thank you for taking the time to share your feedback following your stay with us. We’re delighted to hear that you enjoyed your room, the beautiful views and our location, and that you had an overall very good experience. We’re sorry that the foreshore works caused some noise during your stay. These works are being managed by the Sunshine Coast Council and are therefore outside of our control. We certainly understand the inconvenience this may cause, and we hope that once the works are completed, the foreshore will be even more beautiful and enjoyable for our guests. Regarding housekeeping, our standard service schedule provides servicing for stays of more than 8 nights. However, should you require additional supplies during your stay, you are always more than welcome to contact or visit our reception team, who will be happy to assist. Thank you once again for your kind feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future. Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you very much for your wonderful rating and for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay in Zanzibar and had a great overall experience. We also appreciate your feedback regarding the front desk. While our reception desk is not staffed 24 hours a day and closes after 5:00pm, we do have an after-hours arrangement in place. Should you need any assistance in the evening or in an emergency, our guests can call the hotel’s main desk number, and our manager on call will be available to assist. We truly appreciate your understanding and hope to have the pleasure of welcoming you back to Zanzibar for another enjoyable stay. Warm regards, Mantra Zanzibar - Front Desk Team

Thank you so much for taking the time to share this wonderful review with us. It truly means a lot to our team. We're very glad that we were able to assist you during what must have been an incredibly stressful and worrying time. I’m also pleased that we could help with the ambulance arrival and assist with arranging your additional accommodation Next Door while you were at the hospital. It was the least we could do, and we were very happy to support you in any way we could. It’s wonderful to hear that, despite the circumstances, you found your room comfortable, well equipped and conveniently located, and that our team was able to make things a little easier for you during such a difficult time. Thank you again for your kind words and for your 100/100 rating. We sincerely hope your wife is doing well and wish you both all the very best. We hope to have the opportunity to welcome you back to Mooloolaba under much happier circumstances. ❤️ Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you so much for your wonderful review. We’re thrilled to hear that you and your family had such a fantastic stay at Mantra Zanzibar. It sounds like our location was the perfect fit for your family, with the beach, cafés and restaurants all just a short stroll away. We’re especially glad the spacious apartment, open living area, two bathrooms and kitchen gave you plenty of room to enjoy your stay. It’s also wonderful to hear that our team member was so helpful in assisting with your accommodation arrangements before your arrival. We’ll be sure to pass your kind comments on to her. Thank you again for choosing Mantra Zanzibar and for your lovely recommendation. We would absolutely love to welcome you and your family back again when you’re next visiting Mooloolaba! Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to share such detailed feedback. We’re very pleased to hear that you enjoyed our spacious Courtyard apartment with your family. We’re also sorry to hear about the spa was not heating during your stay. We’re glad you were still able to enjoy the public spa on the same level. Regarding the construction, the foreshore works are managed by the Sunshine Coast Council and are outside of our control. We understand that this may have impacted your experience, however we are look forward to seeing the completed foreshore improvements and hope they will make the area even more enjoyable for our guests in the future. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back again soon. Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to share your feedback with us. I’m really sorry to hear that your stay was disappointing on this occasion, particularly with the condition of the apartment and the issues you experienced with the air conditioning. We understand how frustrating it would have been to remain cold even after our technician attended, and we’re sorry we weren’t able to resolve this for you during your stay. We will certainly take your feedback on board as we continue to improve our apartments and guest experience. That said, we’re very pleased to hear that our team were friendly and helpful throughout your stay. We truly appreciate your feedback as a valued ALL Platinum member and hope we have the opportunity to provide you with a much more comfortable stay in the future. Warm Regards, Mantra Zanzibar - Front Desk Team

Dear Marjorie, Thank you for taking the time to share your feedback with us. While we’re pleased to hear you enjoyed our brilliant location, I’m very sorry that several aspects of the apartment fell short of expectations. I apologise that the sofa and chairs were not presented to the standard we expect, and I’m particularly sorry you felt the need to turn the cushions over before sitting down. I’ll be following this up with our housekeeping team. Thank you also for bringing the ensuite shower to our attention. We understand how important it is for our guests to feel safe and comfortable, and we’ll have this inspected to ensure there are no safety concerns. We also appreciate you highlighting the condition of the balcony door mat. A frayed mat creating a potential trip hazard is certainly something we need to address, and I’ll ensure this is followed up for replacement. We genuinely appreciate you bringing these matters to our attention, as it gives us the opportunity to address them. Thank you again for your feedback, and we hope we have the opportunity to welcome you back and provide you with the comfortable stay you deserve. Kind Regards, Mantra Zanzibar - Front Desk

Dear Jarrod, Thank you for taking the time to share your feedback. I’m sorry to hear that the foreshore works impacted your stay and that you were disappointed with the level of noise during the day. The foreshore works and their extended duration have been communicated on all of our websites and booking channels, as well as in the information available to guests, although I appreciate that this may not have been noticed at the time of booking. We do understand, however, that even with advance notice, the noise can still be disruptive and frustrating when you are here to relax. I’m also sorry to hear that you felt fobbed off when you raised your concerns with reception. This is certainly not the experience we want our guests to have, and your feedback will be addressed with the team. Regarding the TV connectivity, I apologise for the inconvenience. We appreciate how frustrating it is when streaming services do not work as expected, particularly when you are relying on them during your downtime. We will follow this up with our maintenance team. Finally, I’m sorry to hear that there was confusion around your checkout. I’m not quite sure what you are referring to with the comment regarding the checkout process, but we would be happy to look into this further if you can provide us with a little more information. Thank you again for your honest feedback. We do appreciate you bringing these matters to our attention and hope we have the opportunity to provide you with a much better experience in the future. Kind Regards, Mantra Zanzibar - Front Desk

Dear Judith, Thank you so much for your lovely feedback. It sounds like you have quite a history with Zanzibar and the Mooloolaba area! How wonderful that you knew the original management rights owners and were able to stay for the grand price of just $75 for the cleaning fee — how times have changed! It’s fantastic to hear that you enjoyed everything about your visit, and we’re delighted to know you’ll be returning to Apartment 904. I completely understand that décor is a very personal thing, and while some may not have been quite your style, I’m pleased to hear you still had a lovely stay overall. Thank you again for continuing to choose Zanzibar. We truly appreciate your loyalty and look forward to welcoming you back next visit! Warm Regards, Mantra Zanzibar - Front Desk

Dear Thelma, Thank you so much for your lovely feedback, and particularly for continuing to choose to stay with us at this time of year for the past 15 years. We truly appreciate your ongoing loyalty and it is wonderful to hear that you continue to enjoy your stays with us. I’m delighted to hear that you found the beds in the spare room so comfortable and that you enjoyed the balcony — it certainly sounds like you made the most of that little slice of heaven! Thank you also for your feedback regarding the kitchen equipment. I appreciate you taking the time to let us know that you felt the selection of utensils, serving dishes and other items was not as generous as in previous years. I’ll certainly pass this feedback on and have the apartment reviewed to ensure it is adequately equipped. I also think your suggestion of a small coffee table is a great one. It would certainly be a convenient addition for enjoying a morning coffee or a drink in the living area, and I’ll pass this suggestion on to the owner for consideration. Thank you again for your continued support over the past 15 years. We genuinely value your return visits and look forward to welcoming you back again next year. Warm Regards, Mantra Zanzibar - Front Desk

Thank you very much for taking the time to share your wonderful feedback following your recent family stay with us. It is a pleasure to hear that you always enjoy returning to Zanzibar and that you found our location convenient and our recently renovated accommodation to be to your liking. Thank you once again for your continued loyalty as a Platinum member. We look forward to welcoming you and your family back to Zanzibar for another enjoyable stay. Warm regards, Mantra Zanzibar - Front Desk Team