Mantra Zanzibar Mooloolaba 3 stars

Customer review rating (ALL Rating) 4.2/5 522 reviews

Mantra Zanzibar Mooloolaba - Image 1
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47 51 Mooloolaba Esplanade, 4557 MOOLOOLABA, Australia

Description

Hotel extras

  • Spend the day at the patrolled beach, which is only 100 metres away.

  • Our apartments feature private balconies that are ocean facing.

  • Explore via a 10 minute coastal walk before arriving to a picnic area and seafood market.

  • Spend a day to entertain the whole family at Sealife, just a 5 minute walk from the hotel.

  • Indulge in pure relaxation in our heated resort style pool and spa.

Our accommodation(s)

Hotel location

Mantra Zanzibar Mooloolaba

47 51 Mooloolaba Esplanade
4557 MOOLOOLABA
Australia

GPS:-26.679868, 153.119601

Telephone
Fax +61 7 5444 5733

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

The heated resort style pool features a Moroccan style gazebo. If you're after a bit of sun the poolside terrace features sun lounges.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  522 reviews

TripAdvisor Rating  4.0/5  840 reviews

Customer review rating 2.0/5

Daniel N. Families - Confirmed reviews ALL

Great location. Rooms and hotel amenities old and run down. Overpriced and realistically a 3.5 star at best hotel

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you appreciated our location, which is one of the aspects most valued by our guests. However, we are sorry to learn that the condition of our rooms and hotel amenities did not meet your expectations and that you felt the experience did not reflect appropriate value. Your comments regarding the age and condition of our facilities have been noted and shared with our management team. We continuously review guest feedback as part of our ongoing plans for maintenance and future upgrades, and your observations are an important part of that process. We appreciate your honesty and regret that your stay fell short of what you anticipated. We do hope you will consider staying with us again in the future, should you wish to experience any improvements we make. Kind regards, Mantra Zanzibar Front Office

Customer review rating 3.5/5

Mary B. Families - Confirmed reviews ALL

We moved into a unit that was extremely wet and kept on getting wet, it was a slip hazard and very unpleasant. We were moved which was good, we went out to dinner at See and when we returned we could get in, go up in the lift but the card would not open the door to our unit. We called after hours but security could not come for over an hour. By the time we got back into our unit, it was 12.30am so not a pleasant experience.

Dear Mary, Thank you for taking the time to share your feedback following your recent stay with us at Mantra Zanzibar Mooloolaba. We sincerely apologise for the condition of the initial unit, particularly the excessive moisture and dampness, which understandably created a safety concern and unpleasant environment. While we’re glad, our team was able to relocate you, we regret that this disruption occurred at all. We are especially sorry for the inconvenience you experienced later that evening when your room access card failed to open your unit and the extended delay in after-hours assistance. Being unable to access your accommodation late at night is certainly not acceptable, and we understand how distressing this would have been, particularly when travelling as a family. Your comments regarding response times have been shared with our management and after-hours support teams for review. Your feedback about the overall condition of the building and units, including concerns around dampness and comfort, has also been noted and escalated as part of our ongoing maintenance and refurbishment discussions. Thank you very much again for bringing these matters to our attention. We appreciate your time and hope we may have the opportunity to welcome you back in the future under improved circumstances. Kind regards, Mantra Zanzibar - Front Desk.

Customer review rating 3.5/5

Kay F. Families - Confirmed reviews ALL

Great layout, well located. Air con was annoying as it was not consistent throughout e.g. one room was an icebox. WiFi & lack of streaming terrible for this day and age.

Dear Kay, Thank you for taking the time to provide detailed feedback following your recent family stay at Mantra Zanzibar Mooloolaba. We’re pleased to hear that you enjoyed the apartment’s layout and location, and that your arrival and check-in experience was seamless. At the same time, we sincerely regret that several elements of your stay did not meet expectations. Your comments regarding the inconsistent air conditioning, Wi-Fi performance, and lack of streaming services are well noted. We understand how important reliable connectivity and comfortable room temperatures are, particularly for families, and we apologise for the frustration this caused. These points have been escalated to the relevant teams as part of our ongoing review and upgrade planning. We’re also sorry to learn about the cleanliness issues you encountered, specifically the cupboards and fridge. This is certainly not the standard we aim to deliver, and your feedback has been shared with our housekeeping team for immediate follow-up and retraining where required. We truly value your insights and hope we may have the opportunity to welcome you back in the future, where we can provide a more seamless and enjoyable experience. Kind regards, Mantra Zanzibar - Front Desk

Customer review rating 4.5/5

Timothy F. Couples - Confirmed reviews ALL

Excellent experience, friendly staff, clean room, and very well-maintained facilities. Ideally located.

Dear TIMOTHY F., We very much appreciate your comments regarding your stay at the Mantra Zanzibar Mooloolaba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Mantra Zanzibar - Front Desk

Customer review rating 5.0/5

Cameron O. Families - Confirmed reviews ALL

TV and Wi-Fi need work in room 605. Other then that it was a great holiday spot

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our great location and that your stay was overall a pleasant holiday experience. We also appreciate you bringing the issues with the TV and Wi-Fi in Room 605 to our attention. Please accept our apologies for any inconvenience this may have caused. Your comments have been shared with our maintenance and technical teams so the matter can be addressed promptly. We value your feedback, as it helps us improve our services, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Kind regards, Mantra Zanzibar Front Office

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Other web-users rate our hotel

  • 252 reviews 9.6/10 Location
  • 357 reviews 7/10 Room
  • 162 reviews 8/10 Service
  • 39 reviews 2.1/10 WiFi
  • 111 reviews 3.5/10 Cleanliness
  • 32 reviews 5.2/10 Pool
  • 31 reviews 4.2/10 Food
  • 5 reviews 3.8/10 Bar

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