Mantra Zanzibar Mooloolaba

We stay every year and really looked forward to our stay after COVID. Its a great facility and the staff are great but things are getting a bit worn out in the building and the penthouse (we always choose a penthouse) where we stayed needs a bit of an update. We stayed 2 weeks after staying in other places in the Gold Coast and Sunshine Coast on our trip and whilst we love Mooloolaba we were a little disappointed that Zanzibar seems to be going backwards. Some things that left us a little disappointed include:- Poor wi-fi slow and limited. We didn't get charged as I'm an ALL Accor member but if I had to pay I wouldn't!, Mugs only in the room, no cups, nothing that fitted in the coffee machine!, Roof top balcony furniture was poor and id not include anything (stools) that let you sit and see over the balcony!, Toaster was full of crud on arrival and we cleaned it up!, Out of 3 roof lights only 1 worked!, Spa lights didn't work and the spa looked and felt very tired!, The washer is probably antique and is slow noisy and just plain old! TV, Blu Ray and sound also very old and very poor. No streaming! When we arrived there was a door to the deck not working (this did get fixed Day 4), the property still allows smoking on balconies which carries to other rooms. Very smelly at times. It was the only place we came across in Australia that allowed this! There were ants in our coffee machine every day. Some of this may seem minor but if your paying what we payed and looking for that special stay as we do when we come to Mantra Zanzibar they all count as lacking in attention and care. Consequently at the end of our stay we felt a little less like we got value for money and will seriously need to consider looking for alternative accommodation next year (although we would prefer to come to Zanzibar).

was very disappointed with the unit it was very tied looking, and cleaning was not that good. behind master bedroom doors hadn't been cleaned, there was Mould on air vents

We booked a 3 bedroom apartment for a week and it was wonderful. Our apartment was clean and very comfortable, and we had a really nice stay. The location of the hotel is really good. Would recommend staying here, only small negative would be the pool, a little small and dissappointing but the beach is right across the road. Also the sound system for the pool is really loud if you have a bedroom on that side of the building and it plays all day and can be quite annoying as you need to keep all your windows closed. Other than that a great place to stay.

Extremely friendly staff, prime position, comfortable room

We have stayed in 1000s of different accommodations located around the world and this was by far the worst bed I have slept in. Unit was kept average clean and common areas up on the higher floors were dirty.