Thank you so much for your wonderful review. We’re thrilled to hear that you and your family had such a fantastic stay at Mantra Zanzibar. It sounds like our location was the perfect fit for your family, with the beach, cafés and restaurants all just a short stroll away. We’re especially glad the spacious apartment, open living area, two bathrooms and kitchen gave you plenty of room to enjoy your stay. It’s also wonderful to hear that our team member was so helpful in assisting with your accommodation arrangements before your arrival. We’ll be sure to pass your kind comments on to her. Thank you again for choosing Mantra Zanzibar and for your lovely recommendation. We would absolutely love to welcome you and your family back again when you’re next visiting Mooloolaba! Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to share such detailed feedback. We’re very pleased to hear that you enjoyed our spacious Courtyard apartment with your family. We’re also sorry to hear about the spa was not heating during your stay. We’re glad you were still able to enjoy the public spa on the same level. Regarding the construction, the foreshore works are managed by the Sunshine Coast Council and are outside of our control. We understand that this may have impacted your experience, however we are look forward to seeing the completed foreshore improvements and hope they will make the area even more enjoyable for our guests in the future. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back again soon. Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to share your feedback with us. I’m really sorry to hear that your stay was disappointing on this occasion, particularly with the condition of the apartment and the issues you experienced with the air conditioning. We understand how frustrating it would have been to remain cold even after our technician attended, and we’re sorry we weren’t able to resolve this for you during your stay. We will certainly take your feedback on board as we continue to improve our apartments and guest experience. That said, we’re very pleased to hear that our team were friendly and helpful throughout your stay. We truly appreciate your feedback as a valued ALL Platinum member and hope we have the opportunity to provide you with a much more comfortable stay in the future. Warm Regards, Mantra Zanzibar - Front Desk Team

Dear Marjorie, Thank you for taking the time to share your feedback with us. While we’re pleased to hear you enjoyed our brilliant location, I’m very sorry that several aspects of the apartment fell short of expectations. I apologise that the sofa and chairs were not presented to the standard we expect, and I’m particularly sorry you felt the need to turn the cushions over before sitting down. I’ll be following this up with our housekeeping team. Thank you also for bringing the ensuite shower to our attention. We understand how important it is for our guests to feel safe and comfortable, and we’ll have this inspected to ensure there are no safety concerns. We also appreciate you highlighting the condition of the balcony door mat. A frayed mat creating a potential trip hazard is certainly something we need to address, and I’ll ensure this is followed up for replacement. We genuinely appreciate you bringing these matters to our attention, as it gives us the opportunity to address them. Thank you again for your feedback, and we hope we have the opportunity to welcome you back and provide you with the comfortable stay you deserve. Kind Regards, Mantra Zanzibar - Front Desk

Dear Jarrod, Thank you for taking the time to share your feedback. I’m sorry to hear that the foreshore works impacted your stay and that you were disappointed with the level of noise during the day. The foreshore works and their extended duration have been communicated on all of our websites and booking channels, as well as in the information available to guests, although I appreciate that this may not have been noticed at the time of booking. We do understand, however, that even with advance notice, the noise can still be disruptive and frustrating when you are here to relax. I’m also sorry to hear that you felt fobbed off when you raised your concerns with reception. This is certainly not the experience we want our guests to have, and your feedback will be addressed with the team. Regarding the TV connectivity, I apologise for the inconvenience. We appreciate how frustrating it is when streaming services do not work as expected, particularly when you are relying on them during your downtime. We will follow this up with our maintenance team. Finally, I’m sorry to hear that there was confusion around your checkout. I’m not quite sure what you are referring to with the comment regarding the checkout process, but we would be happy to look into this further if you can provide us with a little more information. Thank you again for your honest feedback. We do appreciate you bringing these matters to our attention and hope we have the opportunity to provide you with a much better experience in the future. Kind Regards, Mantra Zanzibar - Front Desk

Dear Judith, Thank you so much for your lovely feedback. It sounds like you have quite a history with Zanzibar and the Mooloolaba area! How wonderful that you knew the original management rights owners and were able to stay for the grand price of just $75 for the cleaning fee — how times have changed! It’s fantastic to hear that you enjoyed everything about your visit, and we’re delighted to know you’ll be returning to Apartment 904. I completely understand that décor is a very personal thing, and while some may not have been quite your style, I’m pleased to hear you still had a lovely stay overall. Thank you again for continuing to choose Zanzibar. We truly appreciate your loyalty and look forward to welcoming you back next visit! Warm Regards, Mantra Zanzibar - Front Desk

Dear Thelma, Thank you so much for your lovely feedback, and particularly for continuing to choose to stay with us at this time of year for the past 15 years. We truly appreciate your ongoing loyalty and it is wonderful to hear that you continue to enjoy your stays with us. I’m delighted to hear that you found the beds in the spare room so comfortable and that you enjoyed the balcony — it certainly sounds like you made the most of that little slice of heaven! Thank you also for your feedback regarding the kitchen equipment. I appreciate you taking the time to let us know that you felt the selection of utensils, serving dishes and other items was not as generous as in previous years. I’ll certainly pass this feedback on and have the apartment reviewed to ensure it is adequately equipped. I also think your suggestion of a small coffee table is a great one. It would certainly be a convenient addition for enjoying a morning coffee or a drink in the living area, and I’ll pass this suggestion on to the owner for consideration. Thank you again for your continued support over the past 15 years. We genuinely value your return visits and look forward to welcoming you back again next year. Warm Regards, Mantra Zanzibar - Front Desk

Thank you very much for taking the time to share your wonderful feedback following your recent family stay with us. It is a pleasure to hear that you always enjoy returning to Zanzibar and that you found our location convenient and our recently renovated accommodation to be to your liking. Thank you once again for your continued loyalty as a Platinum member. We look forward to welcoming you and your family back to Zanzibar for another enjoyable stay. Warm regards, Mantra Zanzibar - Front Desk Team

Thank you for your wonderful review and for sharing your feedback with us. We’re delighted to hear that you had a wonderful family stay and particularly enjoyed our location, pool and spa. We appreciate your feedback regarding the Wi-Fi and the ability to connect to the TV. This is something we are currently looking into improving, and your comments are helpful as we work towards providing a better in-room experience for our guests. Thank you again for choosing to stay with us and for recommending Mantra Zanzibar. We look forward to welcoming you and your family back again soon. Warm regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to share such wonderful feedback following your stay with us at Mantra Zanzibar Mooloolaba. We’re delighted to hear that you found your accommodation clean and comfortable, and that our team helped make your stay enjoyable. We also appreciate your comments regarding an interim service during longer stays. Our mid-stay service is provided for guests staying for more than 8 nights. We’re sorry that this was not clearly communicated to you prior to or during your stay, and we appreciate you bringing this to our attention. Thank you again for your generous recommendation and for choosing to stay with us. We’re so pleased to hear that you’ll stay with us again, and we look forward to welcoming you and your family back to Mooloolaba in the future. Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you very much for your wonderful review. We’re thrilled to hear you had such a great stay with us. It’s lovely to hear that you enjoyed the beautiful penthouse apartment, the amazing views and our rooftop spa area. We really appreciate your kind words about our team and are delighted that everything from booking through to check-out was a smooth experience. Thank you again for choosing to stay with us. We hope to welcome you and your friends back for another relaxing stay soon! Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to share your feedback with us. We’re pleased to hear you found the apartment clean, well-appointed and conveniently located, and that our team were helpful during your stay. We appreciate your feedback regarding the Wi-Fi speed. We understand how important a reliable connection is, especially when travelling with family, and this is something we are currently working on improving. Thank you again for staying with us. We hope to have the opportunity to welcome you and your family back for an even better experience next time. Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to share your detailed feedback. Regarding the three rooms, we understand that you had requested for the rooms to be located on the same level where possible. While we are always happy to note and accommodate requests where we can, we would like to clarify that we are unable to guarantee that multiple apartments will be allocated on the same floor or in specific room locations. Our property consists of individually owned apartments, and room allocations can change depending on owner usage, availability and maintenance requirements. For this reason, we are also unable to guarantee a particular room number or floor prior to arrival. That said, we are sorry that your request could not be accommodated on this occasion and understand the disappointment, particularly when travelling as a family in three rooms. We are also concerned to hear your comments regarding the cleanliness of the apartment. We do apologise for this. Your feedback regarding the condition of the apartment and the need for refurbishment has also been noted. Thank you again for bringing these matters to our attention. We genuinely regret that your experience fell short of expectations, and we appreciate your feedback as it helps us identify areas where we need to improve.

Thank you for your wonderful review. We’re delighted to hear that you had a very enjoyable stay with us and it’s also fantastic to know that everything from your arrival through to departure met your expectations. We truly appreciate your continued loyalty as a Platinum member of ALL – Accor Live Limitless and your recommendation. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to share your feedback and for your lovely review. We’re very pleased to hear that you enjoyed our fantastic location and found your room spacious and comfortable. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you for sharing your feedback and for highlighting this important point. We’re pleased to hear that you were overall very satisfied with your stay and that our team, check-in and departure all met your expectations. We sincerely apologise for the concern caused by the evacuation alarm at 3am. While we’re glad it was a false alarm, we completely understand how unsettling it would have been not to have an evacuation plan available in the room, particularly during an emergency situation. Your feedback is very helpful, and we will be reviewing with our building manager regarding this. Thank you again for your constructive feedback and for recommending us. We hope to have the pleasure of welcoming you and your family back again. Warm Regards, Mantra Zanzibar Team

Dear Stephan, Thank you for taking the time to share your feedback with us. I’m very sorry to hear that your stay was not the relaxing experience you had hoped for, particularly given the cost of your stay. I sincerely apologise for the issues you experienced with the lounge blinds, bathroom fans and cleanliness of the bathroom vents. I also understand how disappointing it would have been to have limited use of the spa due to the fuse continually tripping. Most importantly, I’m very sorry about the ongoing noise and vibration throughout your stay, particularly with it commencing again so early each morning. I appreciate how disruptive this would have been and how it would have impacted your ability to relax and enjoy your holiday. Your comments have been passed on to our maintenance and housekeeping teams so these issues can be investigated and addressed. We genuinely appreciate you bringing them to our attention, as this allows us to follow up and improve the experience for our future guests. I’m sorry we fell short of expectations on this occasion and thank you again for your honest feedback. Kind Regards, Mantra Zanzibar - Front Desk

Dear Guest, Thank you so much for your beautiful feedback. It means so much to know that Mantra Zanzibar is a favourite spot for your family and that you continue to return year after year. We truly value your loyalty and look forward to welcoming you and your family back for many more stays to come! Warm regards, The Mantra Zanzibar Team

Dear Roslyn, Thank you so much for your feedback. We’re sorry that the apartment wasn’t quite right initially, particularly for such a special birthday getaway with your daughter. We’re pleased we were able to rectify the situation with an upgrade and that the birthday card added a special touch. It’s wonderful to hear that you were able to enjoy the remainder of your stay and had a lovely time together. We truly appreciate your understanding and hope to welcome you both back again for another special getaway. Kind Regards, Mantra Zanzibar - Front Desk