Dear Don, Thank you for sharing your feedback. We’re pleased to hear that you found our team welcoming and enjoyed our convenient location. We’re sorry to hear that the room did not fully meet your expectations. We appreciate your comments, as they help us identify areas where we can improve the guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Mantra Zanzibar - Front Desk

Dear Helen, Thank you for your lovely feedback! We’re delighted to hear you had a great time in Mooloolaba and enjoyed our fantastic location. It’s wonderful to know our team made you feel welcome and were helpful throughout your stay. We truly appreciate you choosing to stay with us and look forward to welcoming you back for another enjoyable visit! Kind Regards, Mantra Zanzibar - Front Desk

Thank you for taking the time to share your feedback. I’m sorry that your stay was not the experience we would have hoped for, particularly with the Wi-Fi difficulties while you were working and the concern regarding your missing belongings. We understand how stressful it is when personal and valuable items cannot be located. We have followed this up with our Housekeeping team and checked the relevant apartments and refuse areas, although unfortunately we have not been able to locate the items. We also appreciate your feedback regarding communication and our lost property process. Your comments have been shared with the team as we continue to look at where we can improve. We’re sorry again that we did not meet your expectations and appreciate your feedback. Kind Regards, Mantra Zanzibar - Front Desk Team

Thank you for sharing your feedback with us. We’re glad to hear you and your family had a great stay and enjoyed our location. However, we’re sorry the beds were uncomfortable for your son and that the Wi-Fi connection was slower than expected. We appreciate you bringing these matters to our attention, and we’ll share your comments with our team for review. We hope to have another opportunity to welcome you and your family back to Mantra Sirocco for a more comfortable stay. Kind Regards, Mantra Zanzibar - Front Desk Team

Dear Michael, Thank you for taking the time to share your detailed feedback with us, and especially for returning to Mantra Zanzibar and choosing to stay with us again. While we’re pleased to hear you still enjoyed your holiday, I’m very sorry that we fell short of the standard you have come to expect from your previous stays. In particular, I sincerely apologise that the air conditioning, dirty glass/cupboard and vacuum attachment were reported during your stay but were not resolved before your departure. Having raised these concerns more than once, you should not have had to spend nine days without a resolution, and I completely understand your disappointment. I’m also sorry to hear your penthouse did not meet your expectations in terms of the condition and presentation of the furniture. Your comments regarding the aging aspects of the apartment and the value of the penthouse are important feedback for us, and we will ensure these concerns are shared with the relevant teams for review. We truly value your loyalty as a returning guest, and it is disappointing to hear that this experience has left you considering other accommodation for your next Sunshine Coast visit. We would very much appreciate the opportunity to restore your confidence in us and provide the level of stay you have previously enjoyed. Thank you again for your honest feedback, and we hope we have the opportunity to welcome you back in the future. Kind Regards, Mantra Zanzibar - Front Desk

Dear John, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay from arrival through to departure, and that our team and accommodation made such a positive impression. We’re especially pleased to hear your comments about the lifts — we’ll be sure to share that with the team! It was a pleasure having you stay with us, and we hope to welcome you back again soon. Kind Regards, Mantra Zanzibar - Front Desk

Dear Jason, Thank you for your lovely feedback. We’re so pleased to hear you had a pleasant and relaxing stay and that, overall, you enjoyed your time with us. We’re sorry to hear about the shower nozzles and the window in the second queen bedroom. Thank you for bringing these maintenance issues to our attention — we’ll make sure they are passed on to our team for review and attention. We really appreciate your understanding and are delighted that, despite these issues, you still had a great stay. We look forward to welcoming you back again soon! Kind Regards, Mantra Zanzibar - Front Desk

Thank you for your lovely review! We’re so glad to hear you had a comfortable stay and enjoyed the beautiful views from your balcony. It’s wonderful to know the bedding was comfortable and that you had a relaxing family stay with us. Thank you also for mentioning the dusty vents and cobwebs. We appreciate you bringing this to our attention, and we’ll follow this up with our housekeeping team to make sure these areas receive some extra attention. We hope to welcome you and your family back again soon for another comfortable stay and beautiful ocean views! Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you so much for your wonderful review. It’s lovely to hear that you and your family had such a fabulous holiday with us. We’re especially glad that the facilities and location worked so well for you, and I had to smile at your comment about the laundry — we know how much of a lifesaver having a washing machine can be when travelling with a baby! It’s fantastic to know that everything from your accommodation and cleanliness to our team and check-in experience met your expectations. We really hope to welcome you and your family back again for another great stay. Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to provide such detailed feedback following your recent family stay with us. While we appreciate your overall 80/100 rating, we are sorry that several aspects of your experience fell short of expectations. We sincerely apologise for the issues you encountered with the apartment, including the washing machine connection, the condition of the apartment, and the cleanliness under the bed. These are certainly not the standards we aim to provide, and your feedback has been shared with our housekeeping and maintenance teams for follow-up. We are also very sorry that you were unable to connect to the Wi-Fi during your stay. We understand how frustrating this would have been, and we are currently working on improvements to our Wi-Fi service to provide a more reliable connection for our guests. We also appreciate your comments regarding the quantity of toilet rolls provided for seven guests staying for four nights. We will review this with our team to ensure our provisions are appropriate for the number of guests and length of stay. Thank you again for bringing these matters to our attention. Your feedback is valuable in helping us identify where improvements are needed, and we hope we have the opportunity to provide you with a much more positive experience in the future. Kind Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you were happy with your accommodation and the cleanliness of the hotel. However, we are sorry that aspects of your stay did not meet your expectations, particularly the disruption caused by the ongoing foreshore construction and the reliability of our Wi-Fi. We understand that construction noise can be frustrating and regret that it affected your experience. However, we would like to clarify that information regarding the ongoing foreshore construction and the potential for associated noise is clearly disclosed across our Accor website, Accor app, and all booking channels. This information is provided to guests prior to booking so they can make an informed decision regarding their stay. With regard to the Wi-Fi, we are truly sorry that the service you experienced was not at the standard we aim to provide. Improving our internet connectivity is currently an area we are actively working on, and we appreciate your feedback as we continue to make improvements. Thank you again for sharing your experience and for recognising our accommodation and cleanliness. We hope to have the opportunity to welcome you back and provide a better experience in the future. Warm Regards, Mantra Zanzibar | Front Desk Team

Dear Theresa, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our central location, with the shopping and restaurant areas conveniently close by. We’re sorry, however, that several aspects of your stay did not meet your expectations. We understand how important clear information about housekeeping and a comfortable night’s sleep are, and we’re disappointed that the room condition and mattress comfort affected your experience. We also appreciate your comments regarding the pool area and limited number of loungers. Your feedback is valuable, and we will certainly take these points into consideration as we look at ways to improve the guest experience. Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Kind Regards, Mantra Zanzibar - Front Desk

Dear Donald, Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the friendly and helpful service from our team, as well as the comfort and beautiful beach views from your apartment. It’s wonderful to know that you found the environment relaxing and had an enjoyable stay. We truly appreciate your kind comments and look forward to welcoming you back again soon! Kind Regards, Mantra Zanzibar - Front Desk

Thank you for taking the time to share your feedback following your stay with us. We’re delighted to hear that you enjoyed your room, the beautiful views and our location, and that you had an overall very good experience. We’re sorry that the foreshore works caused some noise during your stay. These works are being managed by the Sunshine Coast Council and are therefore outside of our control. We certainly understand the inconvenience this may cause, and we hope that once the works are completed, the foreshore will be even more beautiful and enjoyable for our guests. Regarding housekeeping, our standard service schedule provides servicing for stays of more than 8 nights. However, should you require additional supplies during your stay, you are always more than welcome to contact or visit our reception team, who will be happy to assist. Thank you once again for your kind feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future. Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you very much for your wonderful rating and for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay in Zanzibar and had a great overall experience. We also appreciate your feedback regarding the front desk. While our reception desk is not staffed 24 hours a day and closes after 5:00pm, we do have an after-hours arrangement in place. Should you need any assistance in the evening or in an emergency, our guests can call the hotel’s main desk number, and our manager on call will be available to assist. We truly appreciate your understanding and hope to have the pleasure of welcoming you back to Zanzibar for another enjoyable stay. Warm regards, Mantra Zanzibar - Front Desk Team

Thank you so much for taking the time to share this wonderful review with us. It truly means a lot to our team. We're very glad that we were able to assist you during what must have been an incredibly stressful and worrying time. I’m also pleased that we could help with the ambulance arrival and assist with arranging your additional accommodation Next Door while you were at the hospital. It was the least we could do, and we were very happy to support you in any way we could. It’s wonderful to hear that, despite the circumstances, you found your room comfortable, well equipped and conveniently located, and that our team was able to make things a little easier for you during such a difficult time. Thank you again for your kind words and for your 100/100 rating. We sincerely hope your wife is doing well and wish you both all the very best. We hope to have the opportunity to welcome you back to Mooloolaba under much happier circumstances. ❤️ Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you so much for your wonderful review. We’re thrilled to hear that you and your family had such a fantastic stay at Mantra Zanzibar. It sounds like our location was the perfect fit for your family, with the beach, cafés and restaurants all just a short stroll away. We’re especially glad the spacious apartment, open living area, two bathrooms and kitchen gave you plenty of room to enjoy your stay. It’s also wonderful to hear that our team member was so helpful in assisting with your accommodation arrangements before your arrival. We’ll be sure to pass your kind comments on to her. Thank you again for choosing Mantra Zanzibar and for your lovely recommendation. We would absolutely love to welcome you and your family back again when you’re next visiting Mooloolaba! Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to share such detailed feedback. We’re very pleased to hear that you enjoyed our spacious Courtyard apartment with your family. We’re also sorry to hear about the spa was not heating during your stay. We’re glad you were still able to enjoy the public spa on the same level. Regarding the construction, the foreshore works are managed by the Sunshine Coast Council and are outside of our control. We understand that this may have impacted your experience, however we are look forward to seeing the completed foreshore improvements and hope they will make the area even more enjoyable for our guests in the future. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back again soon. Warm Regards, Mantra Zanzibar - Front Desk Team

Thank you for taking the time to share your feedback with us. I’m really sorry to hear that your stay was disappointing on this occasion, particularly with the condition of the apartment and the issues you experienced with the air conditioning. We understand how frustrating it would have been to remain cold even after our technician attended, and we’re sorry we weren’t able to resolve this for you during your stay. We will certainly take your feedback on board as we continue to improve our apartments and guest experience. That said, we’re very pleased to hear that our team were friendly and helpful throughout your stay. We truly appreciate your feedback as a valued ALL Platinum member and hope we have the opportunity to provide you with a much more comfortable stay in the future. Warm Regards, Mantra Zanzibar - Front Desk Team