Mantra Zanzibar Mooloolaba 4.5 stars

Although the view and location was very convenient I will not be rebooking with you. The Unit we stayed in had damages, real signs of aging around the tiles/shower and bath in the bathroom, peeling paint and cupboards and drawers that needed repair. The unit requires updating in furniture lighting and appeared dark and uninviting. The main bedroom mattress was probably the worst I have ever slept on and the pillows were not variable and it was impossible to find a comfortable pillow that allowed a good nights sleep. Sleep deprivation impacted my ability to enjoy my stay more. The costs of the unit was very high and I expected a high standard for the price and was disappointed. I did appreciate the helpful staff prior to our stay and also at the end of our stay. I did appreciate the convenience to amenities and shops. This made it easy for my mobility challenged relative. Our room number was 304. As I booked 3 Units I wanted to be sure this feedback only relates to the unit I stayed in. Unit 302 appeared also dark and needing a lift yet the occupants were happy with the provisions. Unit 303 was the unit we all spent more time in as it has been updated with light furnishings, accessories and tiles. It was inviting and airy. The occupants were very happy with their stay.

The Zanzibar is very centrally located with good, secure parking, plenty of space in our apartment with well equipped facilities - kitchen, bathrooms, laundry - making for an easy holiday. Great views. Ideal location for surfing, walking, dining.

Wonderful staff who communicated very well and looked after myself and husband who is wheelchair bound. Shower chair and raised toilet seat available.

Great location but some aspects of the stay were disappointing. The property is aging and this reflects the overall experience rating. Things included airconditioner was difficult to get working correctly and sometimes didn't work properly. The door to the main bedroom leaked air, which wouldn't normally be a problem but it whistled. I ended up putting a pillow against it for the night. There were puddles of water outside doors and in the stairwell on the spiral stairs up to the rooftop area. This made transversing the stairs quite dangerous. The top of the stairs non-slip tape had all worn away and it meant there is a slippery surface right at the top of the spiral stairwell leading to the apartment. These are things that you shouldn't see in an apartment charging premium rates. While the maintenance guy attended the property and got the aircon warming up by turning it right up...I'd expect that I shouldn't have to do this in a property that is rated four stars. Later I couldn't get the aircon working properly after resetting it.. Pretty disappointing The front desk staff were extremely helpful and courteous even though on one occasion they could not fulfil a pretty basic request. This was during checkout when I asked for a copy of the receipt. The staff member spent some time and called others but said it couldn't be done because I had booked through the Accor App. I didn't have a physical receipt (and due to covid restrictions of travel), I would have dearly liked one to be able to carry. There was not a copy available on the app either. These are pretty basic things that need to be addressed.

Amazing