Mantra Zanzibar Mooloolaba 3 stars

Customer review rating (ALL Rating) 4.2/5 616 reviews

Mantra Zanzibar Mooloolaba - Image 1
Mantra Zanzibar Mooloolaba - Image 2
Mantra Zanzibar Mooloolaba - Image 3
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47 51 Mooloolaba Esplanade, 4557 MOOLOOLABA, Australia

Description

Hotel extras

  • Spend the day at the patrolled beach, which is only 100 metres away.

  • Our apartments feature private balconies that are ocean facing.

  • Explore via a 10 minute coastal walk before arriving to a picnic area and seafood market.

  • Spend a day to entertain the whole family at Sealife, just a 5 minute walk from the hotel.

  • Indulge in pure relaxation in our heated resort style pool and spa.

Our accommodation(s)

Hotel location

Mantra Zanzibar Mooloolaba

47 51 Mooloolaba Esplanade
4557 MOOLOOLABA
Australia

GPS:-26.679868, 153.119601

Telephone
Fax +61 7 5444 5733

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

The heated resort style pool features a Moroccan style gazebo. If you're after a bit of sun the poolside terrace features sun lounges.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  616 reviews

TripAdvisor Rating  4.0/5  834 reviews

Certificate of excellence 2023

Amazing room and service!

Customer review rating 4.5/5

Jacqui Couples - Confirmed reviews ALL

I had originally booked at the Sirocco which is next door to the Zanzibar. I received a called from the Office Manager, Amanda, a week before who advised that there was an issue with the room's air conditioner and it was unlikely that the parts would arrive in time for our stay. Amanda was checking that it would be okay to move to the another property and it would be an upgrade to a 3-bedroom unit. Amanda was amazing. I was concerned that the new unit wouldn't be as nice and smaller. How wrong could I be? The unit we were given was immaculate and stunning. I have never been in such a well equipped unit. The only thing that Amanda ensured that we had was a Nespresso machine which was available in our original booking. Amanda also offered to take photos of the new unit to ensure I was happy with the replacement but I trusted her judgement. The ocean views from the balcony were lovely. Beds were super comfortable. Loved the spa in the master bedroom. Kitchen was well equipped and had everything you could possibly need. We were also unexpectedly arriving later due to bad weather and their after hours check-in procedure was informative and easy to follow. I'd definitely come back because of the amazing service I received from Amanda and of course the stunning unit. What a professional and caring person! She will definitely go far with her attitude and attention to detail. Please pass on my sincere thanks.

Dear Jacqui, Thank you so much for your incredibly kind words and of course your understanding with the unfortunate situation we were faced with! I’m truly delighted to hear that you enjoyed your stay and that the new unit exceeded your expectations. It was my pleasure to ensure everything was arranged smoothly for you, and I’m so happy you were pleased with the ocean views, the comfort of the beds, and all the amenities. I really appreciate your trust and am so glad you felt well taken care of. We’d absolutely love to welcome you back anytime! Thank you again for your thoughtful review and if you are ever travelling to Mooloolaba in the future, please do not hesitate to contact me I would be happy to assist. All the best - Amanda - Front Office Management

Well located but rooms could be better

Customer review rating 3.0/5

Mili L. Families - Confirmed reviews ALL

The staff reception was lovely and very helpful. She made us feel very welcome and suggested to sign up for Accor for the benefits which was great. She gave us vouchers for ‘The Pavilion’ which was very thoughtful and handy for us as we had the whole family staying there. The room was very big and spacious. Fit the 7 of us really well. Was so happy that we could request for a rollaway bed, all beds were very comfy! Balcony view was great! The room was just a little bit dusty and outdated. The floors were very sticky, there was rubbish under the couch and crumbs from food when we arrived . Doesn’t seem like the room was cleaned thoroughly. The dishes weren’t really clean either, I had to rewash them in hot water before use. The speaker in the living room next to the TV didn’t work. Other than that, the staff were 10/10. The pool was lovely as well as the location which we were able to walk down to Sea Life to take my nephew and go out to dinner/breaky as well as enjoy the beach.

Hi Mili, Thank you for sharing your detailed feedback! We're thrilled to hear that you had such a positive experience with our staff, especially at reception. It's great to know that the Accor benefits, the vouchers for ‘The Pavilion’, and the spacious room suited your family well. We appreciate your comments about the room and will definitely take note of the areas that need improvement, such as the cleanliness and the condition of the furniture. We'll ensure this is addressed to maintain the high standards we aim for. We’re glad to hear you enjoyed the pool and the location, as well as the nearby attractions. Your input is incredibly valuable, and we look forward to welcoming you and your family again soon! Regards, Amanda Langley - Front Office Manager

Ordinary

Customer review rating 1.5/5

Loretta M. Couples - Confirmed reviews ALL

This was not the accommodation we originally booked. Apparently there was a double booking and we had to be moved. This particular hotel is dated. There was far too much noise beneath us as renovations were underway, so there was no rest throughout the day. Guests in the unit above us were constantly dragging chairs across the floor. Very annoying. Will never return and will never recommend this complex.

Dear Loretta, Thank you for sharing your feedback. We sincerely apologise for the inconvenience caused by the change in your accommodation and the noise disruptions during your stay. We understand how frustrating it can be when renovations and noise affect your experience, and we are sorry that this impacted your time with us. We value your feedback and will address these concerns to improve our guest experience moving forward. We truly appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a more peaceful and enjoyable stay in the future to restore the trust. Regards, Mantra Zanzibar Front Desk

Wonderfully equipped apartment. Clean and airy. Staff very helpful.

Customer review rating 4.5/5

Jenny Couples - Confirmed reviews ALL

A lovely week in a very comfortable apartment, except the pillows were too hard for us. Maybe we should have asked for different ones ? See above, that and a lovely view.

Dear Jenny, Thank you for your kind feedback! We're so glad to hear that you enjoyed the apartment and found it clean and well-equipped. It's also great to know that our staff were able to assist you. We truly appreciate your comments and hope to welcome you back for another great stay in the future! Regards, Amanda Langley - Front Office Manager

Great location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Fantastic room for a family

Dear Gordon, Thank you so much for your kind feedback! We’re thrilled to hear that the room was perfect for your family. We hope you had a comfortable and enjoyable stay, and we’d love to welcome you back for another great experience in the future! Regards, Amanda Langley - Front Office Management

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Other web-users rate our hotel

  • 268 reviews 9.6/10 Location
  • 416 reviews 6.4/10 Room
  • 189 reviews 8.3/10 Service
  • 36 reviews 4.4/10 WiFi
  • 139 reviews 3.2/10 Cleanliness
  • 122 reviews 5.1/10 Amenities
  • 39 reviews 6.3/10 Pool
  • 38 reviews 6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.