Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 3.9/5 4,128 reviews

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
270 Ocean Drive, TWIN WATERS, 4564 SUNSHINE COAST, Australia

Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Telephone
Fax +61 7 5448 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,128 reviews

TripAdvisor Rating  3.3/5  412 reviews

Customer review rating 3.5/5

Greg C. Couples - Confirmed reviews ALL

The first day we didnt get a clean and also upgraded to a lagoon view. Then they decided to put up tepees infront of our view. Meals we good and staff were fantastic. Regards Greg C.

Dear Greg, Thank you for your feedback. We are pleased that you enjoyed the relaxing location, meals, and our staff's service. However, we regret the inconvenience caused by the cleanliness oversight and the obstruction of your view. Your comments will be taken into consideration for future improvements. Kind regards, Emilia Guest Service Agent Novotel Sunshine Coast Resort

Customer review rating 4.0/5

Il O. Families - Confirmed reviews ALL

rood was too old. must have ragoon view next time. garden view room was super humidity condition and can’t see the sun . either i booded premium room I was reLly want to have a small hotel room when i saw all the tiny lagoon view room has sunshine toward roo

Dear Il, Thank you for your feedback regarding your recent stay. I am pleased to hear that you had a good experience overall. I sincerely appreciate your comments about the room condition and the desire for a lagoon view room, as we continuously strive to improve our offerings. Your insights will be taken into consideration for future enhancements. Best regards, Emilia Guest Service Agent Novotel Sunshine Coast Resort

Customer review rating 4.5/5

David A. Solo - Confirmed reviews ALL

Thoroughly enjoyed my time. Facilities were excellent

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Sunshine Coast Resort

Customer review rating 5.0/5

Suzanne A. Families - Confirmed reviews ALL

Very smooth booking in. Accomodation ovely

Dear Suzanne, Thank you for your kind words regarding your recent stay at our resort. We are delighted to hear that you enjoyed the smooth check-in process and found the accommodation lovely. Your feedback is greatly appreciated. Best regards, Emilia Guest Service Agent Novotel Sunshine Coast Resort

Customer review rating 1.0/5

Kai C. T. Couples - Confirmed reviews ALL

We booked this stay as locals hoping for a relaxing weekend away to wind down. While the property itself has some very nice outdoor features, the overall experience was unfortunately overshadowed by a series of disappointing service and room issues that we did not expect, especially given the reputation of this hotel. Starting with check-in and service, the front desk experience was largely unwelcoming. With the exception of Naomi and the night manager on Sunday (whose name I unfortunately did not catch), most of the team appeared disinterested in assisting and made us feel rushed, as though we were an inconvenience rather than paying guests. The difference in attitude between these two helpful staff members and the rest of the team was extremely noticeable. As a Platinum member, the lack of loyalty recognition was particularly disappointing. The so-called welcome amenity, a bottle of wine, was simply placed on top of the bar fridge with no card, no explanation, and no acknowledgment at all. This left us unsure whether it was complimentary or part of the minibar, prompting me to walk back to reception to confirm, just to avoid any unexpected charges. This small detail could have been handled so much better and would have made a big difference to the first impression. Another major failure was the lack of communication regarding noise. While we understand it is a busy season and that events happen, it would have been basic courtesy to inform us at check-in that a party would be held directly outside our room. Instead, we experienced hours of loud music until 10pm, followed by guests speaking loudly until around 10:30pm. While nothing could be done once it was happening, a simple heads-up would have allowed us to adjust our expectations or request a different room in advance. The most serious and distressing issue, however, was the ant infestation in our room. During the day there were no visible ants, and in the early evening on our first night we only noticed a few. However, after 8pm they started to emerge in large numbers. At around 3am, half asleep, I went to the bathroom and while sitting on the toilet suddenly felt intense tingling on my skin. Looking down, I saw numerous ants crawling on and around the toilet and nearby surfaces. While ants normally would not scare me, encountering this in the middle of the night in a hotel room was extremely distressing and genuinely traumatic. When we reported this issue, the response was deeply disappointing. We were told that having ants in the room is “normal,” and there was very little apology. We moved into another room for our second night, hoping the issue would be resolved, only to experience the exact same problem again as dusk set in. At 11pm, we were asked if we wanted to change rooms once more, which we declined purely because of how late it was. No further solution, compensation, or meaningful follow-up was offered. The only reason I am giving this stay two stars instead of one is because the outdoor environment of the property is genuinely lovely. The pool, activity hub, and surrounding walking areas were enjoyable and well-maintained. Unfortunately, the poor service, lack of communication, and unacceptable room conditions outweighed the positives and made this a stay we would not choose to repeat.

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Other web-users rate our hotel

  • 1,063 reviews 8.5/10 Location
  • 2,948 reviews 4.6/10 Room
  • 2,352 reviews 6.5/10 Service
  • 31 reviews 0.7/10 WiFi
  • 1,411 reviews 4.5/10 Food
  • 1,049 reviews 3.1/10 Cleanliness
  • 1,010 reviews 5.4/10 Vibe
  • 940 reviews 4.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.