Novotel Sunshine Coast Resort Hotel 4 stars

TripAdvisor rating 3.5/5 114 reviews

Novotel Sunshine Coast Resort
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Onsite Cafe, Bar and Buffet Restaurant

  • Private saltwater lagoon

  • Walking distance to the patrolled surf beach

  • Le Club AccorHotels members save on resort beverages with MyGlass

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • Services for childrenPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Jacuzzi
  • Services for children
  • Golf course 18 holes (Nearby)
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Self-service catering
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive
Sunshine Coast
4564
twin waters
australia

Tel: +61754488000

Fax: (+61)7/54488001

Contact email

Check-in from 14h00

Check out up to 10h00

  • MAROOCHYDORE :  BUS TERMINAL DOMESTIC AIRPORT

  • By plane

    MAROOCHYDORE At 9.7km / 6.03 miles

  • By plane

    SUNSHINE COAST AIRPORT At 9.7km / 6.03 miles

  • By train

    NAMBOUR At 20km / 12.43 miles

GPS :-26.631233, 153.097443

Our accommodations

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Novotel Twin Waters Resort. This impressive Sunshine Coast hotel features 361 guest rooms and suites, each offering everything needed for a relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

Resort Room 1 Queen Bed Garden View

Accessible room
  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Resort Room 2 Double Beds Garden View

Accessible room
  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Resort Room 1 Queen and 1 Single Bed Garden View

Accessible room
  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Resort Room 1 Queen Bed Lagoon View

Accessible room
  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Resort Room 2 Double Beds Lagoon View

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Resort Room 1 Queen and 1 Single Bed Lagoon View

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: Lagoon view *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

1 Bedroom Suite 1 King Bed Garden View

  • Max. number of persons: 4
  • Area: From 52 / 560 sq ft
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone
Rooms

Our restaurants and bars

NOUVEAU RESTAURANT

Type of cuisine: International

Nouveau Restaurant is a cosmopolitan buffet style restaurant offering indoor and outdoor al fresco dining with lagoon and garden views. Open 7 days for breakfast & Friday & Saturday nights for Seafood Buffet dinner. Bookings essential for groups of 8+

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE DELI CAFE

Type of cuisine: Cafe

The Deli Cafe is centrally located in the main foyer. The Deli offers a large range of grocery products, a bottle shop selection and a range of fine coffees and teas. The flair of our pastry chef is reflected in the delicious savories and pastries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

08:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SOLA

Non contractual photo

Available for private functions

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 1,125

  • Maximum capacity: 1,400 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Novotel Sunshine Coast Resort

100% genuine reviews from our guests

Find out more
tripadvisor

TripAdvisor Rating 3.5/5

114 reviews

Quick Visit

TripAdvisor rating 3.5/5

374LisaW374 Business - 02/03/2020 TripAdvisor review

A quick overnight stay, which I have done before. Wonderful to see the renovated Foyer and Sola Bar, if this is the standard of the room renovations to come the Resort will be amazing. Rooms are a little tired, but adequate at the moment.

Disappointing lack of dining

TripAdvisor rating 3.5/5

BevnIan 07/02/2020 TripAdvisor review

The service and room were excellent, however being at th resort on a Monday evening the dining options were restricted to the Sola bar menu. The choice was limited and we were not impressed by the food. Quite a disappointment.

Dear Bevnlan, I am pleased to read that you found the resort service and room to meet your expectations however I am disappointed that you find our Sola Menu restrictive, my sincere apologies for this. Please be assured that I will be sharing your comments with the teams accordingly for review and action where required. I do hope we are able to welcome you back again in the future. Kind regards Warwick Kahl General Manager

Bad weekend

TripAdvisor rating 3.5/5

ooopsr 30/01/2020 TripAdvisor review

Very old rooms and it smelled And I had no car parking spot The food was over priced I had a beer Berger x2plus a large beer and large wine and it cost me $94 dollars The shower had dirty scum marks on the wall rust on the bottom of the shower door the room had a bad damp smell you felt dirty walking in the room the breakfast Only 1 coffee machines working you had 3 there but one had chocolate drink only which left 2 and one of them kept breaking down all in all it’s a bad experiences We could only stay one night we had booked 2 nights I couldn’t get a refund

Dear ooopsr, Thank you for sharing your comments and feedback regarding your recent stay and welcome to Trip advisor I note you have just joined. I am disappointed that we did not meet your personal expectations. Please accept my apologies for this. Please be assured that constructive feedback and comments are reviewed accordingly and actioned where required. Again my apologies for not meeting your expectations, I do hope that we have an opportunity to welcome you back again the future. Kind regards Warwick Kahl General Manager

Twin waters

TripAdvisor rating 3.5/5

gshoward51 30/01/2020 TripAdvisor review

It was a great place if you have children staying with you as they cater great for families, not if your wanting a romantic get away. The room was clean and tidy and the buffet breakfast was fantastic.

The Party Resort

TripAdvisor rating 3.5/5

Col999999 23/01/2020 TripAdvisor review

Requested a room away from the noise for 7 nights. On the last night 50 odd people held a party right outside our balcony from 3 to 11pm. Management didn't care less. Its now the party resort. Food options excluding the restaurant are limited. The solo bar is new however the food prices are outrageous. ($30 for a burger) therefore we spent most evenings at one of the many excellent restaurants nearby.

Dear Col999999, Thank you for your feedback from your recent stay, thank you also for your loyalty in being an All Member and welcome to Trip advisor as you have just joined. My sincere apologies for the disturbance from other guests that impacted on your final night stay. You are correct that during this busy time of year large family groups utilize the resort for birthday parties and family holiday catch ups, again my apologies for this impacting on your stay. I do hope that we are able to welcome you back again in the future. Kind regards Warwick Kahl General Manager

Excellent Holiday destination

TripAdvisor rating 3.5/5

elkefiney 22/01/2020 TripAdvisor review

Thankyou novetel sunshine coast. It was the perfect getaway for the whole family. Service. Second to none. Activities galore. The kids weren't bored for a minute. Watersports, fun in the sun. Recommended.

Dear elkefiney, Thank you for your fantastic review of the resort and your stay, I am so pleased that you enjoyed your time with us. We all look forward to welcoming you back again In the future. Kind regards Warwick Kahl General Manager

The best place to stay at the Sunshine Coast

TripAdvisor rating 3.5/5

faiyaaz 22/01/2020 TripAdvisor review

My family and I loved the Novotel at Twin Waters Sunshine Coast where we spent a bit of our holidays. It is set in a very pristine environment, clean and world class. The pool is fantastic and the activities for kids are a plenty. We sailed the catamaran and did some rowing all under the supervision of experienced and well qualified staff. The hotel is tucked away in a beautiful place surrounded by water and a beach. There is plenty of room to park safely and the rooms are very clean and uptodate. The only suggestion I would have for the management to consider if they can please put a lot more lighting in the parking areas so that there is a lot more light as opposed to what is currently there. At night the car parks are lit up but not sufficiently so little children may find it a little bit dark. My little one commented when she got off the car one night that it was a bit dark which is what I thought also. Therefore a lot more lighting would be prefect. Otherwise I would highly recommend the Novotel Twin Waters to anyone who wishes to get away from the big Cities and wish to spend some nice an quiet time holidaying, swimming in the pool sailing and so forth. The lagoon at the hotel is fantastic and is always filled with water activities. So I give my thumbs up for this place. I do not understand why Australians have to go overseas to spend hundreds of dollars when we have at home a beautiful place like Twin Waters Novotel and many other places around Australia.

Dear faiyaaz, Thank you for your amazing feedback and constructive comments , I am so pleased to read that you enjoyed your stay with us. We all hope to see you and your family back again soon . Kind regards Warwick Kahl General Manager

Short Break away

TripAdvisor rating 3.5/5

christineB9084NS 22/01/2020 TripAdvisor review

Although the main reception has been renovated, the dining experience was average at best. The food was no where the quality it should be. Extremely disappointing. The water sports were good, but the big floatation shown in pictures was no where to be found. The rooms need renovating but are ok as not much time is spent in them.

Too many kids

TripAdvisor rating 3.5/5

rissa2020 21/01/2020 TripAdvisor review

One pool for a bunch load of annoying kids. The hotel is run down, dirty, gardens un maintained, and if you think the pool was taken over by kids wait for buffet breakfast!! Not my idea of a relaxing holiday. I'll stick to Salt Kingscliff

Dear rissa2020, Thank you for your feedback and welcome to Trip advisor I note you have just joined. You are correct that during the peak school holiday season with the resort being the largest on the Sunshine Coast the resort does play host to a number of families enjoying their Christmas and New Year Break. My apologies for your personal expectations not being met. We wish you well on your future travels Kind regards Warwick Kahl General Manager

Great family holiday

TripAdvisor rating 3.5/5

Freedom315459 Family - 19/01/2020 TripAdvisor review

Fantastic facilities for school age children. Great food and Bar. Lacking decent internet, if I was an international visitor hoping to use wifi I would have been very disappointed. Also doesn't have any kind of playground for younger children. Paths around the resort are great. King single rooms are good.

Our regular family getaway destination

TripAdvisor rating 3.5/5

melina383 Family - 19/01/2020 TripAdvisor review

Twin waters is always a regular yearly (sometimes 2!) Holiday destination for our family and friends. Buffet breakfast was great. Bit disappointed this time round that the Inflatable park wasn't up but kids still had a great time

Overall a pleasant experience

TripAdvisor rating 3.5/5

salted-lemonade Family - 18/01/2020 TripAdvisor review

Staffs are friendly and always put on a smile, particularly the housekeeping and the staffs at the activity central. Room is clean. Checked in online and was told key will be ready on arrival, but not, the room isn't ready. And they can't help me to book a table at their restaurant. Buffet breakfast is good, but lacking variety for dinner buffet.

Great family stay

TripAdvisor rating 3.5/5

conorg109 Family - 18/01/2020 TripAdvisor review

I stayed with my daughters and a friend with his 2 children for 3 nights. It’s our 3rd year in a row. This year the whole foyer and bar area had been renovated which looks and works great. We love this resort because it’s so good for kids to be able to make their way around when and where they want to. The activities are great though was a pity the inflatables weren’t there anymore and I did miss the yummy fresh coffees in the mornings which were replaced by machines. But really appreciated the room upgrade and lovely cheese platter and bottle of bubbly we were given. Also the staff everywhere were so nice and friendly from the warm receptionist who checked us in, to the bar staff and also the cleaning crew who every morning left my daughters monkey on the bed with the remote in its hand and a cartoon show on the TV. Very thoughtful and my daughter loved that. Thanks for a great stay again.

Bar staff attitude

TripAdvisor rating 3.5/5

Iandpoulter Friends getaway - 18/01/2020 TripAdvisor review

I approached the bar and asked a female staff member for two gin martinis. I was told they only have vodka martinis. She was obviously out of here depth and shouldn’t have been behind the bar. I asked for them “ a little dirty” at which time a male staff member “Lincoln” intervened. He said to me a customer , “ no need to be a smart ass about it.” Never mind ME I’m only the customer Lincoln He the instructed one of his poor Male colleagues to “ go and get a s..t load of ice” Charming language Lincoln !!!!!!

2 nights / weekend

TripAdvisor rating 3.5/5

484joannak4551 Family - 16/01/2020 TripAdvisor review

Enjoyed our stay. Lots for kids. Breakfast, restaurant,facilities pretty good. Rooms and bathroom dated. However we spent very little time in the room so will come back and would recommend. Food a bit expensive but always an option to buy your own (few BBQs available).

Family getaway

TripAdvisor rating 3.5/5

AHGF Family - 14/01/2020 TripAdvisor review

The resort is ageing but they have begun a facilities update programme. The new renovations are looking great. The older parts are still very clean and comfortable. The standout part of the hotel for me is the excellent service from the staff, always provided with a smile. We had a few challenges and they were extremely helpful in helping us overcome them to make our holiday relaxing and enjoyable.

Great family holiday

TripAdvisor rating 3.5/5

Renae M Family - 13/01/2020 TripAdvisor review

This was our second trip to Novotel Twin Waters and this time we stayed in an overwater lagoon room for 4 nights. I loved this room as it was very spacious which was great when travelling with two 11 year old boys. If you can afford to, I would definitely recommend this room. The activities for the kids are fantastic however the water trampoline was out of action which meant only the RockIt was available. For some reason, only 8 kids are allowed on it each time which when in peak school holiday season is a big ask. So the activities personnel were constantly having to remind the kids to only have 8 people on it. It might be a good idea to have a back up activity such as a second Rock It to allow more kids on. The buffet breakfast was ok, nut not enough gluten free options. There was a lovely gluten free muesli available the first morning and then not available the rest of our stay. I really liked the new Sola bar and reception area although I did wonder why they went with an Italian theme for the bar when there is such inspiration to be drawn from the Sunshine Coast. Overall I would recommend this resort for families. If you are a couple then I hope you like kids as they are everywhere.

Surprise Renovation

TripAdvisor rating 3.5/5

Mark B Family - 11/01/2020 TripAdvisor review

It was July 2019 when we last stayed and along with a new name there has been major renovations to the main reception and bar area - for the better. The night we stayed with family the place was booked out, and even with its large footprint everything was crowded. I think we will return in quieter times. Mostly good things to report but the rooms are probably starting to require the same treatment as the main complex. The queen beds are not soft but some people like that.

Novotel Twin Water - Summer Break

TripAdvisor rating 3.5/5

Wayne C Family - 11/01/2020 TripAdvisor review

For the last 4 years we have been going to the NTTW Resort and it always meets expectations. This year was no different however there was some room for improvement. Room: The room overall was great however it didnt quite feel clean, the couch bed was really uncomfortable and the blankets were covered with dust Water Park: This year the aqua park had been replaced with a water trampoline that broke after day 2 due to little supervision and then 2 days later was replaced by another water blow up toy that was sub standard as only older kids could go on it and i couldnt take my 4 yo son on. overall great stay and the revamp looks great. fix the little things and we will see you again.

Dear Wayne C, Thank you for your feedback and also your loyalty in being a return guest. I am please to see that you again enjoyed your time with us and my apologies for the unforeseen breaking of the water trampoline. The team look forward to seeing you again soon . Kind regards Warwick Kahl General Manager

Good family destination

TripAdvisor rating 3.5/5

CJMc63 Couples - 09/01/2020 TripAdvisor review

This was my first stay at the Novotel Sunshine Coast. I had never stayed I had visited the Resort for dining and was impressed on arriving with the newly renovated foyer area. Check in was fabulous with the lovely lady (sorry I don’t recall her name) providing us with heaps of information and assisting me to get a booking at the Spa that afternoon. We received an upgrade to a suite which had a large bedroom and ensuite with Spa bath, shower and separate toilet. There was also a lounge area and kitchenette area. The veranda was large overlooking the garden where later in the day Kangaroos roamed. We headed down for lunch on the covered deck area which was very pleasant. We ordered our lunch receiving Accor Plus dining discount making itl very reasonable. I had a fantastic Fish meal of Barramundi with a lemon butter, Potatoes and salad – it was very good quality. After lunch we headed down to the lagoon area for a swim – this area is really excellent for families with lots of water sport most free of charge. We found a quiet area and enjoyed a swim. By this time I it was time for my Spa Treatment and with my Accor Discount voucher in hand arrived at the Spa where I was greeted warmly. The next hour was pure heaven with my therapist treating me to an outstanding facial which included scalp and hand massages. We had booked the Seafood buffet that night. I do not eat most seafood however as my husband is a big fan so I was happy to go. I do eat fish and there was a large whole fish which was delicious. For the Seafood lovers there was ample prawns Moreton Bay Bugs and other seafood dishes. There was salads, roast meat, cheese, desserts and Coffee and Tea. Breakfast next morning was the usual fare –my only complaint would be that the coffee and hot chocolate from the machine was pretty average. The pool looked nice but as it was pretty crowded we preferred to go to the beach just a short walk away. We also spent time in the Lagoon and took out a canoe for a paddle. All in all the Novotel is a great place for people with families as it offers a lot of activities and with the Lagoon and proximity to the beach it is a good school holiday option. For me the good food and wonderful Spa were the highlights

Dear CJMc63, It is always a pleasure receiving feedback from our local area guests when they stay with us . I am pleased that you enjoyed your overall time with us was enjoyable and I look forward to sharing your positive comments with the Spa team accordingly . We look forward to welcoming you back again soon . Kid regards Warwick Kahl General Manager
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