Novotel Sunshine Coast Resort Hotel 4 stars

The new reception is fantastic, as is the solar bar. It’s great to see money being spent here but unfortunately the over water room we were in (464) was very badly run down. The timber structures are suffering wet rot, there was mould though the bathrooms, couch and behind the curtains, carpets and couch stained badly and the walls are in dire need of a repaint. To have these rooms listed at $429 per night, I feel in their condition is a bit of a gouge. The pool surfaces are still in need of a repair, and the external roof beams on the main building are rotting badly. The interim fix of an orange tie down strap is clearly visible from the pool. If required I can provide photos of these for your management to review. I’m not a negative survey person but I do believe this needs to be brought to the attention of management. That said the staff were fantastic, the food was great, the jumping trampoline was a great new addition which the kids loved, and the catamarans were in good repair.

During our stay and the wedding we only managed to use the room, bar and restaurant. The staff were very friendly and helpful and we would definitely consider a longer stay when we have time.

Great food, srink, staff, location. Great package over all

Facilities nice, service from staff (welcome, helpul, friendly level) poor.

The pool area was filthy. There was plenty of time in the morning before people entered the pool area to wash away the sand, dirt and debris from the past night’s rains. I was shocked you would allow your pool area to be so filthy especially on a Saturday!

Loved the buffet breakfast and seafood dinner and the atmosphere was really awesome and super relaxing. Our waitress was amazing The only bad things were: there was spider webs in my room and the pool was a bit dirty a band-aid touched me.

Great buffet breakfast! Meals at restaurant we 're below expectations.

The foyer and entrance were lovely and gave great promise for what was to follow. The rooms however were very dated and less than impressive. Quite a slump from initial impressions in the foyer.

Experience was fine overall everything is looking tired and run down needs a fresh paint and updating

Have been there multiple times over the years but there for a wedding this time. Floor in room was gritty and not clean and room had a musty smell. All the rooms are run down. All the tables at breakfast are so dirty your arms and plates stick to them. The heat inside Lily's for the wedding reception was unbearable as the air conditioning wasn't working. A disappointing experience. The resort needs a complete overall that is long overdue. The rooms need it far more than the reception and bar area did and they are the only areas that have been updated.

My husband and I totally enjoyed our stay it was so nice and relaxing and enjoyed the kayaks thankyou

very relaxing

we stayed at the Novotel Twin Waters to attend a wedding. So many things went wrong which ruined what should have been a beautiful day and I was disappointed and deeply hurt on behalf of the poor bride and groom. The buggy service was poorly organized (leaving the bridal party stranded in the hot sun for 30 minutes waiting, because they had been 'forgotten'!). Aside from the wedding disasters, my 90 year old father was put in a room that had shower over bath configuration. No grab rails, no support. What stupidity expecting an old man to climb in the shower with nothing to hold on to.

Great!

We booked a weekend getaway to celebrate a wedding anniversary. (We have stayed several times over the years.) We enjoyed a relaxing time and the breakfast buffet was great! The revamped foyer is impressive and we look forward to revamp of guest rooms in future. The few frustrating things we found were very noisy AC in our room, lack of accessible power points for our devices, and insufficient car parking places - we went off-site to visit local relatives Saturday mid-afternoon and when we returned after dark, all the parking places (and non-parking places in between!) were taken!