Novotel Sunshine Coast Resort Hotel 4 stars

Reception staff member was great very welcoming and friendly. Room was very clean and comfortable. Dinner and breakfast was so good even the magpie was enjoying it

We had a good experience overall. The staff were very helpful and friendly at all times. Our room I feel like is due for a makeover. The carpet felt old and there was a slight smell in the room from it I think. Either than that we were happy with the food and the resort in general.

Lovely place to stay and the staff were fantastic - friendly and helpful.

When we arrived, the key machine was not working. So every time we left the room we had to go to reception to have someone let us back in. Received free drink vouchers unfortunately I do not drink beer or wine so was of very little use. When the key was ready, we were contacted to go to reception to pick it up instead of it being delivered to our room. The bathroom had disgusting (I have photos). When we returned to the room after dinner the tv didn’t work. When maintenance turned up we were asked what we had plugged in to trip the power. We had not plugged in anything but even if we had that should stop the tv working. As we had our daughter with us who had a very early morning we didn’t had to stay but the solution was to run an extension cord which was too short and hung across the hallway out of the room. Definitely a tripping hazard. ( I have photos of this as well. When we were having dinner in the dining area there were also kids riding scooter through there. We definitely will not be coming back and would not recommend the “resort” to anyone.

We stayed in an over the water bungalow, as guests of a wedding. When confirming the booking I did request to get a top floor room, but they all appeared to be taken. The first thing I noted was that all the bungalows that guests of the wedding were staying in were occupied by families on the top floor. I'm not an avid footy fan but my husband was under the impression that they were families of the footballers staying there. Can neither confirm nor deny however I thought those rooms were for couples not families? as they appear to be only 1 bedroom when booking. In the interest of being honest and giving constructive feedback. Our room was recently renovated and we were one of the first people to stay in it. The room was beautiful and well fit out but not the luxe I was expecting for over $500 a night. Until we used the shower, we were pretty happy. The hot water in the room took about 2 minutes to run in order to actually get warm- hot. Normally that wouldn't be an issue for me, we stayed in an over the water bungalow so hot water understandably would be individual to the unit. However due to poor drainage in the shower if you let the water run for longer than 2 minutes the shower basin would fill and overflow into the bathroom flooding the bathroom. So a normal 10 minute holiday shower resulted in a lot of clean up. Also the air-conditioning in the room didn't get cold unless it was on the lowest setting. however it did work so I guess I cant really complain there. Rooms weren't cleaned daily, again not an issue for a short stay however would have been nice to get more towels since I needed to use so many to mop up the water on the floor. The overall service of the resort was great and if it weren't for the knowing look from the staff when we raised the issue of drainage I would have said excellent. Food - very average, I would have expected better at the breakfast buffet and the dinner at the deck was sub par. Which when I asked around the table with other guests 2 out of 10 were happy with their food and felt it was good value. The $42 steak was great, however. Would I stay there again? being I stayed in the most expensive room in the resort and still felt like the footballers wives had a better experience - no.

Wedding guest Great room Breakfast disappointed luckily prepaid so only $20 instead of $35 Beef burger worst thing ever I’m being picky overall I loved my stsy

It was good overall, water view was not as expected. came as a surprise, was expecting more.

Absolutely fabulous staff.. Accommodation was clean and neat.. Garden view was lovely lush and well kept.. Highly recommend for all ages, pool, restaurants, water activities for all ages… loved it!

The remodelled rooms are nice. Had a lovely time kayaking with my daughter and swimming. But no key-cards until that evening (had to prop my door open for the day), Half the electrical in my room didn't work so the TV didn't work, There was no pressure in the shower. The manager was going to get back to me and never called me back.

It was a lovely stay. Would like more options for breakfast maybe have a cafe option open as well as buffet.

Despite recent negative publicity regarding the Novotel Sunshine Coast and the NRL bubble, we all had a great time and enjoyed the surroundings, the good food and above all, the resort staff who made us feel extremely welcome as guests separate from the NRL teams.

It has been outstanding here from our arrival. Arrived in quarantine and the experience since then has only improved. Staff very friendly and capable. Nothing too much trouble.

We stayed in a newly renovated overwater bungalow but were confused that there was no kitchen sink. It was quite grose having to leave dirty dishes sitting out on the bench until the next day.

It is nice and comfortable, not the utmost luxury, but very very comfortable. It is not 5 star luxury we get in Bali or Thailand, but good place to relax,i terract wth some native animals and do business in the area.

Lovely location with delightful walks, beach, pool, all very relaxed. Central amenities are nice. Stayed in one of the un-renovated units - will be upgrading to a renovated unit next time! Staff very friendly.