Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 3.9/5 4,161 reviews

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
270 Ocean Drive, TWIN WATERS, 4564 SUNSHINE COAST, Australia

Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Telephone
Fax +61 7 5448 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,161 reviews

Customer review rating 4.5/5

Asanka D. Families - Confirmed reviews ALL

We had a wonderful two-night stay and genuinely wished we had booked for longer. The rate offered was very reasonable, and the food at Sola Restaurant was excellent—definitely a highlight of our visit. We also really enjoyed the range of activities available, which made the stay even more memorable for the whole family. Overall, it was a very pleasant and relaxing experience. We would highly recommend this property and would gladly return in the future.

Hi Asanka, Thank you so much for your wonderful feedback! We’re thrilled to hear that you and your family had such an enjoyable stay with us. It’s fantastic that you found our facilities and activities engaging and that our hospitality made a positive impression. We always strive to create memorable experiences for our guests, and it sounds like we hit the mark during your visit! We're especially glad to know that you enjoyed your meals at Sola Restaurant. Our team takes great pride in delivering quality dining options, and it’s always nice to hear when guests appreciate it. It’s great to hear that the activities added even more joy to your family getaway. We aim to provide a variety of options to keep everyone entertained! We’d love to have you back for an even longer stay next time. There’s always something new to explore and enjoy at our resort. We look forward to welcoming you back to the Novotel Sunshine Coast Resort in the future! Regards, Kirsty Guest Service Agent

Customer review rating 4.5/5

Gloria B. Families - Confirmed reviews ALL

Loved the accessibility friendly staff and everything you could possibly want to make your holiday restful, interesting and fun

Hi Gloria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kirsty Guest Service Agent

Customer review rating 3.5/5

Eugene C. Business - Confirmed reviews ALL

Quality of food at Sola Bar and Restaurant could not be faulted. Great menu selection that utilises local ingredients, high quality produce, good portion sizes. You can tell the chef is passionate about their food. Solar Bar staff were mostly good. Room for improvement by some staff there by simply serving with a smile on their face. I had emailed a request prior to my stay for there to be one set of plates and cutlery in my room before I arrived. My request was acknowledged, but the plates and cutlery were not there. Positive thing was my request for a quiet room was fulfilled satisfactorily. What brought down my experience was the presence of multiple cockroaches in my bathroom. There were cockroaches in my room's bathroom when I used it at around 12:30am on the Saturday night/Sunday morning. I discovered two very small ones (3mm long), one on the sink and another on the floor, whilst one very large one around 6cm long was found sitting at the bottom of the glass where I kept my toothbrush, toothpaste, interdental brushes and comb. Furthermore, I stayed in the same room the previous two nights under reservation number QDNSCBFM. On the Friday morning, I discovered one small cockroach (3mm) on the bath mat.

Dear Eugene, Thank you for taking the time to share such detailed feedback following your recent stay with us. I’m very pleased to hear your positive comments regarding your dining experience at Sola Bar & Restaurant. Our culinary team takes great pride in showcasing quality local produce, and it’s wonderful to know this was reflected in your meals. I will also share your feedback with the Sola team—both the compliments and your note regarding service consistency—as we continue to refine the guest experience. At the same time, I sincerely apologise for the shortcomings you encountered during your stay. In particular, the presence of cockroaches in your bathroom is completely unacceptable and not reflective of our cleanliness standards. Please be assured this matter has been escalated to our housekeeping and pest control teams for immediate and thorough investigation and treatment. This is being treated with urgency. I also regret that your pre-arrival request for plates and cutlery was not fulfilled as confirmed. This points to a breakdown in communication on our side, and we will be reinforcing processes to ensure such requests are properly followed through. Thank you as well for highlighting the positive aspects, including your quiet room allocation and smooth check-in experience. We truly value your loyalty as an ALL Gold member and appreciate your constructive feedback, including your comments regarding the use of points during booking. This is something we will review to ensure the process is as clear and user-friendly as possible. Eugene, we appreciate you bringing these matters to our attention. We would welcome the opportunity to restore your confidence in a future stay and provide you with the seamless experience. Kind regards, Eduard Duty Manager Novotel Sunshine Coast Resort

Customer review rating 4.0/5

Ray C. Friends - Confirmed reviews ALL

Enjoyable

Hi Ray, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kirsty Guest Service Agent

Customer review rating 2.0/5

Cheryl W. Couples - Confirmed reviews ALL

The room was comfortable, could have been cleaner. Miscommunication on check in and items organised for my husband’s birthday were organised at last minute and unfortunately not up to scratch. Several staff require further training in customer liaison and if you advertise certain upgrades etc make sure you honour them please in future. We would definitely stay again but unless the menu is upgraded would not eat at facility. Table service in restaurant should be considered. Service was extremely slow waited an hour for 2 takeaway coffees one evening after dinner.

Dear Cheryl, Thank you for taking the time to share your detailed feedback following your recent stay with us. While I’m pleased to hear that you found your room comfortable, I am very sorry that several aspects of your experience did not meet expectations. In particular, I sincerely apologise for the cleanliness concerns, the miscommunication at check-in, we regret that we fell short. Your comments regarding service levels, staff training, and the importance of honouring advertised inclusions and upgrades are taken seriously. This has been shared with the relevant teams to ensure clearer communication and improved consistency moving forward. I also apologise for the delays you experienced in the restaurant, particularly the extended wait time for takeaway coffees. This is certainly not the level of service we aim to provide. Your feedback regarding the menu and table service has been noted and will be reviewed as part of our ongoing improvements to the dining experience. We do appreciate your honest feedback, as it highlights where we need to do better. It is encouraging to hear that you would consider staying with us again, and we would welcome the opportunity to restore your confidence in a future visit. Kind regards, Eduard Duty Manager Novotel Sunshine Coast Resort

Other web-users rate our hotel

  • 1,081 reviews 8.5/10 Location
  • 2,907 reviews 4.6/10 Room
  • 2,327 reviews 6.6/10 Service
  • 32 reviews 1.2/10 WiFi
  • 1,299 reviews 4.4/10 Food
  • 1,092 reviews 3.1/10 Cleanliness
  • 1,024 reviews 5.1/10 Vibe
  • 946 reviews 4.2/10 Comfort

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