Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 4,156 reviews

Novotel Sunshine Coast Resort - Image 1
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Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,156 reviews

TripAdvisor Rating  3.3/5  384 reviews

Good Stay

Customer review rating 4.0/5

Anne Families - Confirmed reviews ALL

Lovely stay as usual with just a couple of minor hiccups.

Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear that you and your granddaughter enjoyed your time with us. However, we’re very sorry to hear about your experience with the cheese platter. This is definitely not the standard we aim to provide, and we apologize for any confusion regarding whether it was complimentary. Rest assured, we will investigate this matter further to ensure that such an incident does not occur again. Your comfort and satisfaction are very important to us, and we truly appreciate your understanding. We hope to welcome you back soon for a flawless experience. Best regards, Ben Guest Service Agent

Customer review rating 4.5/5

Ian M. Couples - Confirmed reviews ALL

Excellent service from the reception desk 'Sammy' to the bar and restaurant.

Dear Guest, Thank you for your kind words! We\'re delighted to hear that you had a great experience, from Sammy at the reception to our bar and restaurant service. We\'ll be sure to pass along your compliments to the team. We look forward to welcoming you back soon! Best regards, Ben Guest Service Agent

Amazing 5 night Overwater Bungalow Escape

Customer review rating 4.5/5

Nicole D. Couples - Confirmed reviews ALL

This was a well hidden getaway I organised online for my husbands upcoming milestone birthday for some quality time together. The package was a hit with the daily buffet breakfast which we couldn’t fault…the food and service was 10/10. The Bush to Coast high tea experience was also amazing. If you are a foodie you will enjoy this, just make sure you have an empty stomach before arriving. We greatly enjoyed the use of the kayaks, the morning walks, the use of the pool and spa and the beach was a short walk across the road. The staff were very lovely to talk with and the customer service we experienced was absolutely fantastic! We highly recommend this resort and look forward to returning again very soon.

Dear Guest, Thank you so much for sharing your incredible experience with us! We’re so honored that you chose our resort as the backdrop for such a special occasion—your husband\'s milestone birthday. It’s fantastic to hear that the buffet breakfast, high tea experience, and all the activities exceeded your expectations. We’re also thrilled you enjoyed the kayaks, walks, pool, spa, and beach—sounds like you made the most of everything we have to offer! Our team works hard to provide excellent service, and we’re so happy to know that you felt well taken care of. We can’t wait to welcome you back for another relaxing and memorable stay. Thank you again for your kind words and high recommendation! Best regards, Ben Guest Service Agent

Paradise

Customer review rating 5.0/5

Jennifer Families - Confirmed reviews ALL

Great resort Great pools Great rooms

Dear Guest, Thank you for your wonderful review of our hotel! We\'re thrilled to hear you had a great stay and look forward to welcoming you back again soon. Warm regards, Ben Guest Service Agent

Customer review rating 3.5/5

Pamela L. Families - Confirmed reviews ALL

We enjoyed the location for the wedding we attended. However, the quality of the room was very poor for the price. The building is very old, lots of obvious aged parts in the room, mould, marks, old bath facilities. Not much for self service of basic tea/coffee, meals etc. No T-towel, even the basic small plates and cutlery (for our own food/snacks). Very basic for the costs. Menu could also do with a couple more options. Also extra pillows and blanket would be good to have.

Dear Guest, Thank you for taking the time to share your feedback with us. While we\'re glad to hear you enjoyed the location for the wedding you attended, we\'re truly sorry that your experience with the room and amenities did not meet your expectations. Please know that your comfort is important to us, and we sincerely regret that we fell short during your stay. We hope you might consider staying with us again in the future, giving us the opportunity to provide a much better experience. Kind regards, Ben Guest Services Agent

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Other web-users rate our hotel

  • 1,003 reviews 8.4/10 Location
  • 2,746 reviews 5.3/10 Room
  • 2,285 reviews 6.7/10 Service
  • 17 reviews 4.9/10 WiFi
  • 1,438 reviews 4.6/10 Food
  • 918 reviews 5.7/10 Vibe
  • 900 reviews 3.8/10 Cleanliness
  • 861 reviews 4.6/10 Comfort

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