Novotel Sunshine Coast Resort

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Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 2,485 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

Telephone +61 7 5448 8000

Fax +61 7 5448 8001

Contact email

  • MAROOCHYDORE:  BUS TERMINAL DOMESTIC AIRPORT

  • By plane

    MAROOCHYDORE At 9.7km / 6.03 miles

  • By plane

    SUNSHINE COAST AIRPORT At 9.7km / 6.03 miles

  • By train

    NAMBOUR At 20km / 12.43 miles

GPS:-26.631233, 153.097443

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Twin Waters. This impressive Sunshine Coast hotel features 370 guest rooms & suites, each offering everything needed for a relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

Our guest reviews

Our guest reviews for
Novotel Sunshine Coast Resort

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,485 reviews

TripAdvisor Rating  3.5/5  228 reviews

We will never be back

Customer review rating 0.5/5

Far F. I. Families - Confirmed reviews ALL

Very disappointed. Services not available, no access to restaurants, property in a bad state of repair, room Smelt very mouldy

Good location and good stay

Customer review rating 4.0/5

Blair M. Families - Confirmed reviews ALL

The room didn't have a bath tub, but last stay we had both shower and bath tub. It was a shame that on both nights the main restaurant was not open for dinner. The Spa Pool was absolutely freezing (water temperature device must have been malfunctioning) The main swimming pool looked dirty on the bottom. The Executive Room we upgraded to, seemed to have beach sand on the floor, so we had to wear footwear all the time. Other than that the beds were perfect, and we had a lovely and peaceful stay. Thank you.

Dear Blair, Thank you for sharing your feedback from your stay with us, I am glad to read that while you enjoyed most of your stay, there were some issues that impacted on your experience, please accept my sincere apologies for this. I note and appreciate your comments in regards the areas that we failed to meet your expectations, please be assured that your comments will be reviewed and actioned where required, again my apologies for not meeting your expectations on this stay. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. Thank you again for sharing your experience with me and I hope that you will give us the opportunity to welcome you back again sometime soon. Kind regards Warwick Kahl General Manager

5 star

Customer review rating 4.5/5

Kaye O. Friends - Confirmed reviews ALL

Very relaxing great place for a break will be back

Dear Kaye, Thank you for sharing your experience with us; I am delighted that you had an enjoyable stay. It is always a pleasure to receive feedback. We endeavour to provide all guests with a positive experience, I am so pleased to hear that your recent stay was a successful one. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests, also included in this is a refurbishment of the resort pathways, thank you again for this particular feedback . As always, we wish you the best and look forward to welcoming you back again soon. Kind regards, Warwick Kahl General Manager

Great stay despite very wet weather

Customer review rating 4.0/5

Hw Solo - Confirmed reviews ALL

2 night stay at Novotel Twin Waters. Unfortunately very heavy rain the whole time so wasn't able to make the most of the all the facilities, the lagoon looks ideal for swimming especially with kids. Garden view room appeared new, nice balcony overlooking gardens and a few friendly wallabies. Great shower, reasonably comfy bed, great pillows (hard to find in hotels..). Fridge and kettle in room. Aircon was a little noisy but it was cool enough to leave it off at night. Takeaway menu from restaurant was prepared quickly. Easy to get an Uber to/from airport. Looks like the hotel is still in the process of being modernised, some older features.

Dear Hannah, Thank you for sharing your feedback from your stay with us, I am glad to read that while you enjoyed most of your stay, there were some issues that impacted on your experience, please accept my sincere apologies for this. I note and appreciate your comments in regards the areas that we failed to meet your expectations, please be assured that your comments will be reviewed and actioned where required, again my apologies for not meeting your expectations on this stay. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. Thank you again for sharing your experience with me and I hope that you will give us the opportunity to welcome you back again sometime soon. Kind regards Warwick Kahl General Manager

Poor Cleanliness and overall short on resources

Customer review rating 1.0/5

Brad Business - Confirmed reviews ALL

Reception was unattended when I arrived and only one staff member on the desk in the morning when trying to check out. There were issues being experienced by other guests that led to significant delays. Cleanliness of my room was unacceptable. A soiled, stained wash cloth was found in the shower left by the previous occupant. There was also stains on the mirror in the room. Room allocation was also annoying - put right next to the Games room and next to a service alley - I'm quite sure the hotel was not even at 50% capacity.

Dear Bradley, Thank you for sharing your feedback my sincere apologies for not meeting your personal expectations for your stay, the Novotel Sunshine Coast Resort Team works hard to deliver to our guest expectations and to see that we have not done this is very disappointing; please accept my sincere apologies for this. Be assured that all constructive feedback is shared with the team and work shopped accordingly for action and improvement. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. I do hope that we are able to welcome you back again in the future. Kind regards Warwick Kahl General Manager

DISAPPOINTING

Customer review rating 2.0/5

Kerrie B. Business - Confirmed reviews ALL

I've stayed here every year for the past 6-7 years to run my event at Venue 114 Bokarina. Each year the hotel seems more run down & things are not as good as the year before. This year my room had no remote for the bedroom tv (& I looked everywhere), bathroom tap was leaking badly & there's now no room service at all. So, I walked up to the restaurant to get some food to take back to my room - I threw most of it away, it was terrible & pretty much inedible. Staff are super friendly as usual (although I had a couple of long waits at reception waiting for someone to come back to the desk) Honestly, I don't think I'll be back. Even the lunch I had the day I arrived was very very average so you really need to look at it.

Dear Kerrie, Thank you for sharing feedback from your return stay with us and thank you for your loyalty in being an Accor Plus Gold member , I am glad to read that while you enjoyed some of your stay, there were some issues that impacted on your experience, please accept my sincere apologies for this. I note and appreciate your comments in regards the areas that we failed to meet your expectations, please be assured that your comments will be reviewed and actioned where required, again my apologies for not meeting your expectations on this stay. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. Thank you again for sharing your experience with me and I hope that you will give us the opportunity to welcome you back again sometime soon. Kind regards Warwick Kahl General Manager

Nice location, staff very helpful and friendly.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Food was excellent - dinner was lovely, restraunt & function staff were extremely attentive and deserve recognition and thanks. There was however far too much food at dinner.

Dear Ange, Thank you for sharing your conference feedback from your stay with us, I am glad to read that while you enjoyed most of your stay, there were some issues that impacted on your experience, please accept my sincere apologies for this. I note and appreciate your comments in regards the areas that we failed to meet your expectations, please be assured that your comments will be reviewed and actioned where required, again my apologies for not meeting your expectations on this stay. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. Thank you again for sharing your experience with me and I hope that you will give us the opportunity to welcome you back again sometime soon. Kind regards Warwick Kahl General Manager

Nice stay away with My husband

Customer review rating 3.5/5

Kristy C. Couples - Confirmed reviews ALL

Malcolm & I were away for our 14yr Wedding Anniversary, the food was beautiful and rooms have been renovated really well. We have two children and understand kids can be unpreticable, however we were put right next to a family with two young childern and during the night and early morning there was alot of crying & screaming which woke us numerous times. It was disappointing that some thought wasnt put into having a couple right next door to a family with two young children. You were not busy and would of been nice to of been further away. We do not get away much as own our own business and having children of our own, we were looking forward to a good night sleep and possible sleep in which did not happen at all and feel a Resort should consider in future putting a couple next to a family with children.

Dear Kristy, Thank you for sharing your Anniversay stay feedback from with us and thank you for your loyalty in being an Accor Plus Member, I am glad to read that while you enjoyed most of your stay, there were some issues that impacted on your experience, please accept my sincere apologies for this. I note and appreciate your comments in regards the areas that we failed to meet your expectations, please be assured that your comments will be reviewed and actioned where required, again my apologies for not meeting your expectations on this stay. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. Thank you again for sharing your experience with me and I hope that you will give us the opportunity to welcome you back again sometime soon. Kind regards Warwick Kahl General Manager

Good stay just that too expensive for small room, aircon is noisy .

Customer review rating 3.0/5

Marilou Couples - Confirmed reviews ALL

Too dear , I pay $434 with breakfast included for 2x adult. And it needs renovation. Aircon is noisy at night time.It’s okay but not worth it for the amount I paid. But thank you.

Dear Marilou, Thank you for sharing your feedback from your stay with us, I am glad to read that while you enjoyed most of your stay, there were some issues that impacted on your experience, please accept my sincere apologies for this. I note and appreciate your comments in regards the areas that we failed to meet your expectations, please be assured that your comments will be reviewed and actioned where required, again my apologies for not meeting your expectations on this stay. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. Thank you again for sharing your experience with me and I hope that you will give us the opportunity to welcome you back again sometime soon. Kind regards Warwick Kahl General Manager

Good location, lots of things to do

Customer review rating 4.0/5

Beh -. M. Families - Confirmed reviews ALL

The stay was good although would have appreciated heads up on what was in room, i.e. no water in fridge

Dear Bryan, Thank you for sharing your conference feedback from your stay with us, I am glad to read that while you enjoyed most of your stay, there were some issues that impacted on your experience, please accept my sincere apologies for this. I note and appreciate your comments in regards the areas that we failed to meet your expectations, please be assured that your comments will be reviewed and actioned where required, again my apologies for not meeting your expectations on this stay. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. Thank you again for sharing your experience with me and I hope that you will give us the opportunity to welcome you back again sometime soon. Kind regards Warwick Kahl General Manager

Fantastic stay and service (but over-catered for!)

Customer review rating 4.5/5

Bec B. Business - Confirmed reviews ALL

Fantastic stay, service, food etc. for our Workshop, but we were over-catered for! There seemed to be sooo much food wastage! We had done with the Dinner package, but could have easily done with half the food and half the drinks package. The portioning of the food serves were huge, and over multiple courses, there was no way were were going to consume it all. We tried to give feedback, but it was too late and the food kept coming! We could have done with a third of the amount of food and still had left-overs. It was all delicious though and we gave our thanks and compliments to the staff and feedback that it was all too much. My other feedback for the room is recommendation for the bar fridge to be contained inside a cupboard to minimise the fridge noises. I had a very restless sleep and kept getting woken up by the noises my bar fridge was making when going through its defrost cycles.

Dear Bec, Thank you for sharing your event experience with me, I am glad to read that while you enjoyed most of your stay, there were some issues that impacted on your experience, please accept my sincere apologies for this. I note and appreciate your comments in regards the areas that we failed to meet your expectations, please be assured that your comments will be reviewed and actioned where required, again my apologies for not meeting your expectations on this stay. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. Thank you again for sharing your experience with me and I hope that you will give us the opportunity to welcome you back again sometime soon. Kind regards Warwick Kahl General Manager

Disappointed in my stay in the overwater bungalow

Customer review rating 0.5/5

Hayley Couples - Confirmed reviews ALL

I am still awaiting to hear back after making contact but have received this feedback email. I'd really appreciate if someone who respond to my issues from my recent stay. Absolutely shocking from check-in to arrival. The only positive was checking out had a fast track box to put the key and leave. Way overpriced for the condition of the bungalow, cleaners clearly aren't capable of cleaning, hair on the dressing gown, blood on the bathroom wall. These are apparently revamped however from entering the bungalow it doesn't appear that way. Lack of empathy to help is just disappointing. Apparent 4 star quality resort but I cannot understand why that would be, it definitely didn't feel like a 4 star resort between the lack of customer service, cleanliness and quality.

Dear Hayley, Thank you for sharing your return feedback my sincere apologies for not meeting your personal expectations for your stay, the Novotel Sunshine Coast Resort Team works hard to deliver to our guest expectations and to see that we have not done this is very disappointing; please accept my sincere apologies for this. Be assured that all constructive feedback is shared with the team and work shopped accordingly for action and improvement. Our Resort Operaions manager Rick Gore will call you to discuss your feedback in detail in the next 24 hours. Kind regards Warwick Kahl General Manager

Peaceful Lodgings easy to get to

Customer review rating 4.5/5

Ed S. Business - Confirmed reviews ALL

Have stayed here many times, public space is understated and very peaceful

Dear Edward, Thank you for sharing your return experience with us I am delighted that you had an enjoyable stay. It is always a pleasure to receive feedback. We endeavour to provide all guests with a positive experience; I am so pleased to hear that your recent stay was a successful one. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. As always, we wish you the best and look forward to welcoming you back again soon. Kind regards, Warwick Kahl General Manager

good stay

Customer review rating 5.0/5

Heather B. F. Families - Confirmed reviews ALL

friendly helpful staff, room very clean, facilities great

Dear Heather, Thank you for sharing your experience with us I am delighted that you had an enjoyable stay. It is always a pleasure to receive feedback. We endeavour to provide all guests with a positive experience; I am so pleased to hear that your recent stay was a successful one. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. As always, we wish you the best and look forward to welcoming you back again soon. Kind regards, Warwick Kahl General Manager

Good location and facilities

Customer review rating 4.5/5

Paul Friends - Confirmed reviews ALL

Only a short stay but would come back for a longer stay.Nice pool area.Great golf course

Dear Paul, Thank you for sharing your experience with us; I am delighted that you had an enjoyable stay. It is always a pleasure to receive feedback. We endeavour to provide all guests with a positive experience; I am so pleased to hear that your recent stay was a successful one. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. As always, we wish you the best and look forward to welcoming you back again soon. Kind regards, Warwick Kahl General Manager

well located

Customer review rating 4.0/5

Jeff Couples - Confirmed reviews ALL

great experience

Dear Yifu, Thank you for sharing your experience with us and thank you for your loyalty in being an Accor Plus Member; I am delighted that you had an enjoyable stay. It is always a pleasure to receive feedback. We endeavour to provide all guests with a positive experience; I am so pleased to hear that your recent stay was a successful one. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. As always, we wish you the best and look forward to welcoming you back again soon. Kind regards, Warwick Kahl General Manager

Customer review rating 4.0/5

Kim Couples - Confirmed reviews ALL

We had a nice time. I did not like having to pay everything on card as we had brought cash as we did not know

Dear Kim, Thank you for sharing feedback from your stay with us, I am glad to read that while you enjoyed most of your stay, there were some issues that impacted on your experience, please accept my sincere apologies for this. I note and appreciate your comments in regards the areas that we failed to meet your expectations, please be assured that your comments will be reviewed and actioned where required, again my apologies for not meeting your expectations on this stay. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. Thank you again for sharing your experience with me and I hope that you will give us the opportunity to welcome you back again sometime soon. Kind regards Warwick Kahl General Manager

Good Stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Friendly and comfortable

Dear Leo, Thank you for sharing your experience with us; I am delighted that you had an enjoyable stay. It is always a pleasure to receive feedback. We endeavour to provide all guests with a positive experience, I am so pleased to hear that your recent stay was a successful one. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. As always, we wish you the best and look forward to welcoming you back again soon. Kind regards, Warwick Kahl General Manager

Stay was Ok, I would go back.

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Check in and reception were pleasant and courteous. Bar and Restaurant staff were also polite and accommodating, however each morning there was an uncomfortable conversation about our breakfast and each time the staff member advised they would fix the roster. It was a bit “Groundhog Day”. Breakfast was tasty and flavoursome but a little on the cold side. The most disappointed experience was having to pay for barista made coffee in the breakfast area. Room was a 1 bedroom suite, it was a little dated as it was the same appearance as when we stayed there 10 years ago. Room staff were in and out and prepared the room to a high standard each day. What was concerning was the outdoor balcony posts that supported the upstairs area was rotted and not supporting are weight whatsoever. Rain gutters were also rusted and in desperate need of replacement. This damage would have been more than 3 years old. Last concern was the absence of a day spa, the choice of staying at a resort is for the convenience of staying on site for all activities and amenities.

Dear Darren, Thank you for sharing feedback from your stay with us and thank you for your loyalty in being an Accor Plus Member, I am glad to read that while you enjoyed most of your stay, there were some issues that impacted on your experience, please accept my sincere apologies for this. I note and appreciate your comments in regards the areas that we failed to meet your expectations, please be assured that your comments will be reviewed and actioned where required, again my apologies for not meeting your expectations on this stay. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. Thank you again for sharing your experience with me and I hope that you will give us the opportunity to welcome you back again sometime soon. Kind regards Warwick Kahl General Manager

Absolutely Fabulous

TripAdvisor rating 5.0/5

JULIECALDWELL TripAdvisor review

My Husband and I stayed two nights at this lovely resort, the pool had just had a major upgrade and was really lovely. The facilities available were fantastic as its situated on a tidal lagoon so plenty of water activities available, but best of all was the food. The buffet for brekky was great but the Asian Buffet for dinner was superb nicest Asian food I have ever had. Pity we weren't there for the Saturday night buffet which was seafood. Our room had a lovely view over the lagoon and was so peaceful we even had Mum wallabies and their babies come and visit one still in the pouch. Will definately stay again.

Good Morning Julie, Thank you for your fantastic feedback and also you loyalty in being an Accor Plus Platinum Member. I am so pleased to read you enjoyed all the resort had to offer including our food and beverage options. We hope that we are able to welcome you back again soon, until then safe travels. Kind regards Warwick Kahl General manager

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