Novotel Sunshine Coast Resort 4 stars

Older resort with beautiful manicured grounds, very picturesque around the lake, with pretty good facilities. One large restaurant that does an impressive buffet breakfast, meals however were a bit hit and miss. A few ‘executive’ rooms have been refurbished (in addition to the new over water bungalows) although most rooms and suits are VERY dated, run down and smell musty. Suites are suitable for families, but if you don’t need lots of space make sure you ask for a new room! Customer service was amazing! Staff went out of their way to fix a few issues that popped up. Cleanliness/housekeeping services TERRIBLE. Bed was only half made one day, no fresh face washers or hand towels provided, mugs & spoons were not washed up or replaced, floors were not clean (I don’t think they had even been vacuumed judging by the amount of hair and dirt especially in the bathroom), outside table had food scraps all over it and patio had not been cleaned. No bottles of water provided at all (not even to buy!). And room service meals were served with disposable wooden cutlery. Seriously?! You don’t get much for $400/night these days (and that’s with an Accor member discount!). Would I stay here again? NO. Would I recommended someone else stay here? NO. A shame because the staff were all so nice!

I took my family on a trip to the Sunshine Coast and booked the hotel based on my husband's suggestion. It turned out great! The hotel is nestled in a secluded area, open and beautiful lobby with different facilities available. Restaurant, bar, deli, game room, and an activities shed! We are very happy to learn that the equipment for the activities are complimentary and took on a Catamaran ride which everyone enjoyed. The rooms are of decent size. Originally we were unsure whether we would have a good sleep due to two wedding events but was able to due to the nice live music that they were playing. Overall, we all had a great time and saw some kangaroos too!

had a 2 day seminar - was a little expensive for what we needed (essentially a bed to sleep in) - couldnt enjoy any of the free activities due to the seminar

Once again a fantastic stay in a beautiful renovated Lagoon view room. We loved the special touch of a cheese platter and wine on arrival as we are members of Accor. Thank you for once again helping us make memories!

Renovation of the rooms are fantastic! It’s a beautiful resort and the service was brilliant. The team was very attentive and pleasant to all the customers. Really impressed with this. Only let down was that the arcade games were not free whereas RACV Noosa has them all free and the mini golf course was surrounded in animal phiecies. Parts of the buildings needs some TLC. (Ie walkways, staircases).