Novotel Sunshine Coast Resort Hotel 4 stars

Was very disappointed in the resort for the money that we paid. The rooms are in need of a refurb

The room was not of the standard of what I have previously experienced when staying at Novotel Hotels and the only professional friendly service I received was on arrival when booking in.

we had a wonderful family holiday, the kids were kept busy with lots of activities allowing us to have a bit of a break. I was disappointed in the rooms which were very dated and felt unclean. The staff were friendly and helpful but the place was understaffed during school holidays causing long waits at the bar and frustrated staff

Very well looked after by all the staff. Room was spacious and clean.

We love staying at twin waters. The kids love all the activities it has to offer. Endless fun for them. Water activities bike riding etc.

Really enjoyed the stay even though only for one night. Next time we'll stay for a week. Service was friendly and the room was great.

This resort has allot to do to keep you entered, however it’s annoying that your Accor food discount isn’t valid on public holidays.

very good

We only stayed for one night at Twin Waters during a 14 day return driving holiday from Central Coast to Gladstone. The hotel room was not acceptable and looked a little tired. Having stayed at the hotel a few times over the last 20 years, it was good to see the update to the reception and dining and bar areas and the grounds have gown , but well maintained. But upon returning to the room to find the AC did not work not happy! Also obtaining advise about dining options and strongly recommended towards a seafood platter as an Accor Plus Member did not finish well!

We love the location (been back several times since getting married at Novotel Twin Waters in 2011), love the activities available inclusive of price, found some great food options locally and were quite impressed at the food at Sola - amazing food!! Disappointed at the price tag of the buffet options so did not partake for breakfast or dinner at the buffet restaurant. The rooms are definitely in need of a deep clean and update which is currently occurring across the resort. The vents were disgustingly dusty and dirty. The mattresses are uncomfortable. No blankets were provided and our kids were using the sofa (blankets were definately required for the bedding arrangements). All the staff were well mannered and cheerful including the tradie who was fixing the door in the unit nextddoor upon our checkout. Looking forward to seeing the rooms once they've been upgraded :-)

Check In and Out was easy. Staff were very friendly and gave 100% service. Room (One Bedroom Garden Suite was lovely...just one concern with the TV. Neither of us are very tech savvy, and when turning on the loungeroom TV, the one in the bedroom automatically turns on. We weren't sure quite how to remedy that other than you couldn't change channels if the other person was trying to sleep, because that TV would turn on. Everything else was great, including the facilities. We were there for my step-sons wedding which had to be postponed due to COVID19 lockdown in Brisbane. The staff were very accommodating to Russell & Jess with arrangements for postponing. Wedding and reception has been rebooked for June, so we will be staying with you again.

Enjoyed stay but not really a resort atmosphere. Please consider night time entertainment such as live music. Room was also in need of refurbishment. Basic and a little dated and not clean.

the front desk staff had no idea about our booking which was 30 people by Monday the grounds were hazardous, our 82 year old mother was walking on paths in the dark that had branches all over them our rooms were not even remotely together staff were rude not all facilities were open very disappointing 4 days after

Friendly helpful staff, great setting, just slightly outdated, though to be expected after the year we’ve had, overall well worth the effort to get there. Would definitely recommend, especially for a family trip.

Excellent location - easy access to the patrolled ocean beach and the quiet river waters. The lagoon in the middle is a great bonus for the activities offered. Easy drive to Maroochydore / Mooloolaba in case the restaurant at the resort does not satisfy your needs. hotel rooms are not big, just standard, but we did not spend much time in the room - there is so much to do outside. We will definitely come back for our next relaxing holidays.