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Novotel Sunshine Coast Resort Hotel 4 stars

Customer review rating 4.1/5 22,121 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Sunshine Coast Resort
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+ 26 Services
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Room 1

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Hotel extras

  • Onsite Cafe, Bar and Buffet Restaurant

  • Private saltwater lagoon

  • Walking distance to the patrolled surf beach

  • Le Club AccorHotels members save on resort beverages with MyGlass

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • Services for childrenPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Jacuzzi
  • Services for childrenPaying
  • Golf course 18 holes (Nearby)Paying
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Self-service catering
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive
Sunshine Coast
4564
twin waters
australia

Tel: +61754488000

Fax: (+61)7/54488001

Check-in from 14h00

Check out up to 10h00

  • MAROOCHYDORE :  BUS TERMINAL DOMESTIC AIRPORT

  • By plane

    MAROOCHYDORE At 9.7km / 6.03 miles

  • By plane

    SUNSHINE COAST AIRPORT At 9.7km / 6.03 miles

  • By train

    NAMBOUR At 20km / 12.43 miles

GPS :-26.631233, 153.097443

Our accommodation(s)

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Novotel Sunshine Coast Resort. This impressive Sunshine Coast hotel features 361 guest rooms & suites, each offering everything needed for a relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

Resort Room 1 Queen Bed Garden View

Accessible room
  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Resort Room 2 Double Beds Garden View

Accessible room
  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Resort Room 1 Queen and 1 Single Bed Garden View

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Resort Room 1 Queen Bed Lagoon View

Accessible room
  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Resort Room 2 Double Beds Lagoon View

  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Resort Room 1 Queen and 1 Single Bed Lagoon View

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: Lagoon view *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

1 Bedroom Suite 1 King Bed Garden View

  • Max. number of persons: 4
  • Area: From 52 m² / 560 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone
Rooms

Our restaurants and bars

NOUVEAU RESTAURANT

Type of cuisine: International

Nouveau Restaurant is a cosmopolitan buffet style restaurant offering indoor and outdoor al fresco dining with lagoon and garden views. Open 7 days for breakfast & Friday & Saturday nights for Seafood Buffet dinner. Bookings essential for groups of 8+

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE DELI CAFE

Type of cuisine: Cafe

The Deli Cafe is centrally located in the main foyer. The Deli offers a large range of grocery products, a bottle shop selection and a range of fine coffees and teas. The flair of our pastry chef is reflected in the delicious savories and pastries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

08:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SOLA

Non contractual photo

Available for private functions

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 1,125 m²

  • Maximum capacity: 1,400 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Novotel Sunshine Coast Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

22,121 reviews

tripadvisor

TripAdvisor Rating 3.5/5

130 reviews

Very relaxing place

Customer review rating 4.1/5

Teresa Couples - 20/10/2020 Confirmed reviews ALL

We only stayed overnight. We could have stayed longer. Love the place. Nice view at the lagoon & so close to the beach... This is a place you can relax and enjoy nature

Overpriced motor inn

Customer review rating 4.1/5

Wal Couples - 20/10/2020 Confirmed reviews ALL

All the facilities were closed, we were not advised of this until the morning or our stay, via email, after we had left. No pool, no restaurant, no gym, so we paid top dollar for a room, not good enough, this is the second time we've had this at an Amcor hotel, there won't be a third time as we will never stay at an Amcor establishment ever again, my review on Trip Advisor also states this, you have lost us as patrons for good.

Dear Wal, Thank you for sharing your experience with me, on our internal feedback channel as well as your trip advisor reveiw. The Team at Novotel Sunshine Coast Resort works hard to deliver exceptional guest experiences and it this case it is apparent that we have fallen short. Constructive and honest feedback from our guests such as yours, enables us to identify areas of improvement to ensure that we meet all of our individual guests needs and expectations. With your feedback, we are now able to improve these ares to ensure we better meet your needs next time. I can assure you that the experience you received is not the impression that mosts guests receive upon departure and on this occasion I apologise that we were not able deliver an exceptional guest experience. We hope that you give us the opportunity to meet your expectations in the future, Warwick Kahl General Manager Novotel Sunshine Coast Resort

Filthy rooms

Customer review rating 4.1/5

Jasmine Families - 19/10/2020 Confirmed reviews ALL

Both of the rooms we had were filthy. The toilet has old pee stains on the toilet seat, the bath hadn’t been cleaned, there was hair all through it, there was dirt and sand all over the floors, even old ear buds still left on the floor. We couldn’t use any of the restaurants for dinner and received a voucher but every time I called or tried to process the hello chef takeaway it kept declining or saying the chefs have missed your order. I walked down to the restaurant to order from there and it was so busy I waited for at least 20 minutes and ended up just going to maccas. Obviously hosting the storm was much more important then the rest of the guests that had booked earlier in the year! We won’t be back!

Dear Jasmine, Thank you for sharing your experience with me. The Team at Novotel Twin Waters works hard to deliver exceptional guest experiences and it this case it is apparent that we have fallen short, please accpet my sincere apolgies for this. Constructive and honest feedback from our guests such as yours, enables us to identify areas of improvement to ensure that we meet all of our individual guests needs and expectations. With your feedback, we are now able to improve these ares to ensure we better meet your needs next time. I can assure you that the experience you received is not the impression that mosts guests receive upon departure and on this occasion I apologise that we were not able deliver an exceptional guest experience. We hope that you give us the opportunity to meet your expectations in the future, Warwick Kahl General Manager Novotel Sunshine Coast Resort
Customer review rating 4.1/5

Anonymous Families - 19/10/2020 Confirmed reviews ALL

The unit was not clean with dead bugs in the bath. The floor was dirty as were sliding door tracks. The fridge was noisy when trying to sleep.

Dear Elaine, Thank you for sharing your experience with me. The Team at Novotel Twin Waters works hard to deliver exceptional guest experiences and it this case it is apparent that we have fallen short, please accept my sincere apolgies for this. Constructive and honest feedback from our guests such as yours, enables us to identify areas of improvement to ensure that we meet all of our individual guests needs and expectations. With your feedback, we are now able to improve these ares to ensure we better meet your needs next time. I can assure you that the experience you received is not the impression that mosts guests receive upon departure and on this occasion I apologise that we were not able deliver an exceptional guest experience. We hope that you give us the opportunity to meet your expectations in the future, Warwick Kahl General Manager Novotel Sunshine Coast Resort

well located, friendly staff

Customer review rating 4.1/5

Darron Friends - 19/10/2020 Confirmed reviews ALL

easy to enjoy the the location, easy access to Golf rooms are clean and very nice.

Out dated, received no discount for our room as we were wedding guest, no access to any facilities

Customer review rating 4.1/5

Ashley S. Couples - 19/10/2020 Confirmed reviews ALL

Not good definitely not recommended to anyone because after we got our out dated room we also paid full price and didn’t receive a discount as we were informed we would being a part of the wedding group. Had no access to any of the facilities and still paid full amount. And for the room the pillows were extremely worn out the bathroom shower had no pressure it was a dribble and the aircon was hard to operate

Dear Ashley, Thank you for sharing your experience with me. The Team at Novotel Twin Waters works hard to deliver exceptional guest experiences and it this case it is apparent that we have fallen short, our sincere apologies for this impacting your wedding guest stay. Constructive and honest feedback from our guests such as yours, enables us to identify areas of improvement to ensure that we meet all of our individual guests needs and expectations. With your feedback, we are now able to improve these areas to ensure we better meet your needs next time. Thank you for your comments I regard to your room rate, I have reviewed your rate with the reservations team and with Jenna our groups reservation member who made your initial booking and note that the rate quoted and paid was the discounted wedding rate that is paid by all wedding guests, again my sincere apologies if we have not met your expectations in this area. Again Ashley, thank you for taking the time to share your feedback with me, I do hope that you give us the opportunity to meet your expectations in the future, Warwick Kahl General Manager Novotel Sunshine Coast resort

A disgruntled guest

Customer review rating 4.1/5

Wendy W. Friends - 19/10/2020 Confirmed reviews ALL

The entire process was shambolic and tarnished the ACCOR Brand.

Dear Wendy, Thank you for sharing your experience with me. The Team at Novotel Twin Waters works hard to deliver exceptional guest experiences and it this case it is apparent that we have fallen short, please accept my sincere apolgies for this. Constructive and honest feedback from our guests such as yours, enables us to identify areas of improvement to ensure that we meet all of our individual guests needs and expectations. With your feedback, we are now able to improve these ares to ensure we better meet your needs next time. I can assure you that the experience you received is not the impression that mosts guests receive upon departure and on this occasion I apologise that we were not able deliver an exceptional guest experience. We hope that you give us the opportunity to meet your expectations in the future, Warwick Kahl General Manager Novotel Sunshine Coast Resort

Room is great , resort partially shut deeply disappointing

Customer review rating 4.1/5

Patricia S. Families - 18/10/2020 Confirmed reviews ALL

Footballers had many key facilities shut, my husband has stage 4 cancer so was meant to be a splurge to features but found the closures of pool bar etc disappointing. I appreciated the discount and the service from staff that was exceptionally however unfortunately the former took the shine off what is usually a fantastic stay

Dear Patricia, Thank you for sharing your experience with me. The Team at Novotel Sunshine Coast resort works hard to deliver exceptional guest experiences and it this case it is apparent that we have fallen short in regards to communication with our guests during this challenging time, please accept my sincere apologies for this. Constructive and honest feedback from our guests such as yours, enables us to identify areas of improvement to ensure that we meet all of our individual guests needs and expectations. With your feedback, we are now able to improve these areas to ensure we better meet your needs next time. I can assure you that the experience you received is not the impression that most guests receive upon departure and again I apologize that we were not able deliver an exceptional guest experience. We hope that you give us the opportunity to meet your expectations in the future, Warwick Kahl General Manager Novotel Sunshine Coast

Clean, tidy, very helpful staff

Customer review rating 4.1/5

D D. Solo - 18/10/2020 Confirmed reviews ALL

Sadly a lot of the facilities (restaurant, bar and pool) were unavailable due to a good portion of the resort being made available to sports teams because of Covid. However I totally enjoyed my mini break as it was quiet, my in-room dinner was very nice, breakfast at Lilly's was lovely and my room had a bath (which I love).

Dear Debbie A, We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Waraker Night Manager

Disappointed, Poor communication, Tired resort

Customer review rating 4.1/5

Russell L. Couples - 18/10/2020 Confirmed reviews ALL

My booking was made 9 months before my check-in date and it was only 3 days before check-in that I received communication from the resort that all public areas including the restaurants, bar and pool would be unavailable during my stay. Between covid-19 restrictions, onsite alcohol restrictions and the last minute imposition of a football team taking over the public areas, there was very little value available at the resort for other guests. As we were there as part of a wedding party, it would have been nice for the resort to have considered these impacts and offered assistance in coming up with alternatives other than going off-site to other venues. Had I not been there for an event, I would have cancelled my booking.

Dear Russell, Thank you for sharing your experience with me. The Team at Novotel Sunshine Coast resort works hard to deliver exceptional guest experiences and it this case it is apparent that we have fallen short in regards to communication with our guests during this challenging time, please accept my sincere apologies for this. Constructive and honest feedback from our guests such as yours, enables us to identify areas of improvement to ensure that we meet all of our individual guests needs and expectations. With your feedback, we are now able to improve these areas to ensure we better meet your needs next time. I can assure you that the experience you received is not the impression that most guests receive upon departure and again I apologize that we were not able deliver an exceptional guest experience. We hope that you give us the opportunity to meet your expectations in the future, Warwick Kahl General Manager Novotel Sunshine Coast

Excellent stay

Customer review rating 4.1/5

Kylie M. Business - 17/10/2020 Confirmed reviews ALL

It was a great stay and beautiful location

Dear Kylie, We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Waraker Night Manager

Not happy

Customer review rating 4.1/5

Francoise G. Couples - 17/10/2020 Confirmed reviews ALL

I have sent a message to the manager of Accor

our group stayed primarily for the nearby golf

Customer review rating 4.1/5

John M. Friends - 15/10/2020 Confirmed reviews ALL

Everything went smoothly despite most of the resort being in shutdown due to the pandemic

Dear John, We are so grateful for your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share your comments with our team and am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasing than the previous one. Yours sincerely, Sam Waraker Night Manager
Customer review rating 4.1/5

Robert T. -. R. 4. Solo - 14/10/2020 Confirmed reviews ALL

No Pool. No Restaurant, Bars, lagoon frontage was full of weeds.

Dear Robert, Thank you for sharing your experience with me, my sincere apologies for the impact that other resort buiness had on your stay with us. Thank you again for sharing your experience with me and I hope that you will give us the opportunity to welcome you back again sometime soon to truly experience what Novotel Sunshine Coast Resort is all about. Warwick Kahl General Manager Novotel Sunshine Coast Resort

Bumped to Sebel

Customer review rating 4.1/5

Therese Friends - 14/10/2020 Confirmed reviews ALL

Very disappointed that we couldn't stay at Novatel Twin Water to celebrate our birthdays.

Dear Therese, Thank you for sharing your experience with me. The Team at Novotel Twin Waters works hard to deliver exceptional guest experiences and it this case it is apparent that we have fallen short. My sincere apologies for the impact other business had on your stay with us. We hope that you give us the opportunity to meet your expectations in the future, Warwick Kahl General Manager Novotel Sunshine Coast Resort

It was a great trip.

Customer review rating 4.1/5

Lisa-marie A. L. T. Families - 14/10/2020 Confirmed reviews ALL

It was a wonderful getaway.

Dear Lisa-Marie & Lorraine, We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share your comments with our team regarding how your stay could have been improved, as we strive to continuously improve the quality of our services and communication to guests. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Sunshine Coast Resort

Great quiet location

Customer review rating 4.1/5

Samantha G. Families - 14/10/2020 Confirmed reviews ALL

Staff were fantastic and so accommodating. It was just a shame that we weren’t advised beforehand of the ‘covid bubble’ that existed at the resort. I was made aware that the pool was not able to be accessed during our stay however I thought it was just a covid restriction and not the fact that it was part of the ‘bubble’ seeing as though the bubble people travelled to the beach anyway out of their ‘bubble’. Other than that our stay was great, food was delicious. The only issue with the food was for me, the breakfasts were too large and I couldn’t eat all the food and I absolutely hate food going to waste. Will definitely be back.

Dear Samantha, We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always very much appreciated to receive not only positive, but constructive feedback as well. I extend my sincerest appreciation for your feedback regarding facility changes and communication during your stay. This will be shared with our team as we strive to continuously improve the quality of our services and communications. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Sunshine Coast Resort

Resort closed off - Limited access

Customer review rating 4.1/5

Phil G. Friends - 13/10/2020 Confirmed reviews ALL

Very disappointing. We had no access to the pool area or Restaurants. Food Van only there 1 night. Very noisy guests below us.

Dear Phil, Thank you for sharing your experience with me. The Team at Novotel Twin Waters works hard to deliver exceptional guest experiences and it this case it is apparent that we have fallen short. Constructive and honest feedback from our guests such as yours, enables us to identify areas of improvement to ensure that we meet all of our individual guests needs and expectations. With your feedback, we are now able to improve these ares to ensure we better meet your needs next time. I can assure you that the experience you received is not the impression that mosts guests receive upon departure and on this occasion I apologise that we were not able deliver an exceptional guest experience. We hope that you give us the opportunity to meet your expectations in the future, Warwick Kahl General Manager Novotel Sunshine Coast Resort
Customer review rating 4.1/5

Meagan Families - 13/10/2020 Confirmed reviews ALL

considering we were advised with very short notice that the entire resort would be blocked off , would have booked elsewhere more central to things to do and eat

Dear Megan, Thank you for sharing your experience with me. The Team at Novotel Sunshine Coast Resort works hard to deliver exceptional guest experiences and it this case it is apparent that we have fallen short. Constructive and honest feedback from our guests such as yours, enables us to identify areas of improvement to ensure that we meet all of our individual guests needs and expectations. With your feedback, we are now able to improve these ares to ensure we better meet your needs next time. I can assure you that the experience you received is not the impression that mosts guests receive upon departure and on this occasion I apologise that we were not able deliver an exceptional guest experience. We hope that you give us the opportunity to meet your expectations in the future, Warwick Kahl General Manager Novotel Sunshine Coast Resort

Downgraded

Customer review rating 4.1/5

Anonymous Couples - 13/10/2020 Confirmed reviews ALL

So I got to Novotel, was really confusing. Since most of the resort is in lock down basically no ammenities were able to be used. Go to check in. Learn my king sweet has been downgraded to a crappy queen room. IT WAS MY WEDDING. So I was really upset that the nice suite I had booked wasn’t the one i got. We booked 2 rooms one had no aircon. The others phone line was cut. And half the powerpoints didn’t work. So the room I was supposed to get ready in was boiling hot and my wedding night was in this dingy room and it really upset me. Probably won’t be able to stay here again. Also most of the staff were amazing just the overall stay was crap.

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