Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 3.9/5 4,126 reviews

Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4

Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,126 reviews

Customer review rating 2.0/5

Alex H. Couples - Confirmed reviews ALL

Unfortunately a couple of things ruined our experience, the bed was so uncomfortable and actually started to hurt our backs after the second night. It was quite warm and I run really hot, the aircon was set at 21 degrees but it wasn’t coming out at that temperature. We tried calling to let them know how hot it was and we were told we couldn’t really do anything. We asked for a fan but it never arrived on the first night. We went in the morning and had to request the fan again. Unfortunately I’m not sure if I would come back again as I don’t like feeling uncomfortable

Dear Alex, Thank you for taking the time to share your experience with us. I sincerely apologies for the inconvenience you encountered during your stay at the resort. This is not the standard we strive to provide for our guests. Please rest assured that I have shared your feedback with our team for review and improvement. We do hope to be able to welcome you back in the future with a much better experience. Sincerely, Niomi Duty Manager Novotel Sunshine Coast Resort

Customer review rating 3.5/5

Sue &. G. C. Friends - Confirmed reviews ALL

See above

Hi Sue &. G., Thanks for staying with us and sharing your feedback! So glad you enjoyed the food / service &. amenities, and we'll take your comments about signage and room condition into consideration. I would like to share that we are currently in the planning stages for renovations across the property this is also including signage. We hope to have the opportunity to welcome you back and for you to experience the renovation updates :-) Regards, Kirsty Guest Service Agent

Customer review rating 4.5/5

Rebekah W. Families - Confirmed reviews ALL

Enough activities with helpful staff

Hi Rebekah, Thank you for the great review of our hotel! So glad that you enjoyed your stay and that our location, facilities and our amazing activities team made an impact in your stay. Looking forward to seeing you again soon :-) Sincerely, Kirsty Guest Service Agent

Customer review rating 4.0/5

Carla R. Business - Confirmed reviews ALL

All great but 3 minor things that did not upset our sray, 1 room signage, beds not super comfy, house cleaners next door were very loud and chatty but we were awake so all ok, but I do always love staying and always will thank you

Hi Carla, Thanks so much for your amazing feedback! It's great to hear you've enjoyed our facilities and location. We appreciate your comments about the room signage, bed comfort, and noise, they help us improve. Renovations for the resort are currently in the planning stage, and your comments are appreciated as we look to enhance the guest experience. We hope to welcome you back again soon :-) Regards, Kirsty Guest Service Agent Novotel Sunshine Coast Resort

Customer review rating 2.0/5

Stven K. Couples - Confirmed reviews ALL

The room was outdated and not fit for a couple. The beds were two singles pushed together making it difficult to be able to sleep as a couple. There was old sushi in the refrigerator and earrings beside the bed. The main area had a pool table and the table was in extremely bad condition leaving not a lot to do during the wet conditions.

Hi Stven, Thanks for sharing your feedback with us. I’m sorry to hear that your experience didn’t meet your expectations. Our Housekeeping team should have caught those items in the room, and if you'd advised us right away, we would have resolved it. Our property is scheduled for an upcoming renovation, and the pool table is due to be replaced soon. We strive to do better, and I appreciate you bringing these issues to our attention. Your feedback will help us deliver better service to our guests in the future. We hope you’ll consider staying with us again. Regards, Riley P Bruce Front Office Duty Manager Novotel Sunshine Coast Resort

Other web-users rate our hotel

  • 1,076 reviews 8.3/10 Location
  • 2,899 reviews 4.7/10 Room
  • 2,337 reviews 6.7/10 Service
  • 33 reviews 0.9/10 WiFi
  • 1,360 reviews 4.6/10 Food
  • 1,060 reviews 3.3/10 Cleanliness
  • 997 reviews 5.2/10 Vibe
  • 941 reviews 4.2/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Twin Waters