Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 3.9/5 4,194 reviews

Best price
guarantee
Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
270 Ocean Drive, TWIN WATERS, 4564 SUNSHINE COAST, Australia

Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Telephone
Fax +61 7 5448 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,194 reviews

Customer review rating 5.0/5

Cheyenne H. Families - Confirmed reviews ALL

I thought the room was lovely. I really enjoyed my stay, beautiful staff, beautiful food, everything was great x

Customer review rating 0.5/5

Ceri L. Solo - Confirmed reviews ALL

There was no hot water the aircon wasn’t working the employee lied on the phone when they said they would call me back in a few minutes about 30mins later still no callback I rang again and they stated they did ring back and someone answered the phone saying I didn’t need to move rooms which there was no other guest in the room apart from myself it was 1:45am at this stage & said they would move me to another room I said no a bungalow or I want my money back or credited if they were to downgrade my stay, in the end it was 2:15am & they moved me to a different bungalow but again no hot water to shower after finishing work in the am still no hot water until about 10:30am when the nice maintenance man came & sorted it thank you but the quality of cleanliness & the staff need bettter customer relations

Customer review rating 2.5/5

Paul A. Business - Confirmed reviews ALL

Appreciate the flexibility to find me a room available at check-in upon early arrival, but unfortunately quite disappointing after that. Some serious maintenance work required to bring the resort back up to scratch. Unsafe areas with a couple of witches hats is probably not acceptable. Also my TV did not work. I tried to call reception on the first night multiple times with no answer. I left a note for room attendants the following day and the note was still there when I arrived that evening with no fix. I attended the last hour of a work conference on my final morning and came back to find that someone had finally been to the room and fixed the TV. No communication at all from the hotel.

Dear Paul, Thank you for sharing your feedback with us. I genuinely appreciate you taking the time to highlight your experience, and I'm truly sorry to hear that your stay didn't meet your expectations. We always aim to provide a comfortable and enjoyable environment for our guests, and it seems we fell short during your visit. I’m glad we could accommodate your early arrival, but I regret that the maintenance issues impacted your stay negatively. We strive to keep our resort in top shape, and your concerns about the unsafe areas and the lack of communication regarding the maintenance work are taken very seriously. While we do have processes in place for addressing maintenance requests, it’s clear we didn’t execute them well in your case, and I apologize for any inconvenience this caused you. Regarding the TV issue, I understand how frustrating it must have been to deal with that, especially after trying to reach out for assistance. Our team should have been more responsive, and I regret that it took so long for the issue to be resolved. Communication is key, and we appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve, and I assure you that it will be shared with our team for further review. We hope you’ll consider giving us another chance in the future, as we’d love the opportunity to provide you with the experience you deserve. Best wishes, Marcel Front Office Team Leader Novotel Sunshine Coast Resort

Customer review rating 2.0/5

Paul C. Business - Confirmed reviews ALL

Dissatisfied. Hard to find rooms, lack of signage. Bed was hard and uncomfortable. Party on my last night was noisy and reception was unavailable. Staff were great all The same.

Dear Paul, Thank you for taking the time to share your feedback following your recent stay with us. I am sorry to hear that your experience did not meet expectations, particularly regarding the difficulty locating your room, the comfort of the bed, and the noise disturbance on your final evening. While our resort layout is designed to reflect the relaxed village-style setting of the property, I understand this may have made navigation challenging, and your comments regarding signage will be reviewed by the team. I also regret that the nearby party impacted your stay. While reception may have appeared unavailable at the time, our team was attending the area and actively addressing the noise concerns with the guests involved. At the same time, I sincerely appreciate your kind comments about our staff, and I will ensure your feedback is shared with the team. Thank you again for your review, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards, Eduard Duty Manager Novotel Sunshine Coast Resort

Customer review rating 3.5/5

Ciaran F. Couples - Confirmed reviews ALL

I loved this hotel. It has so much to offer with the pool, lagoon and beach all together.the location is a bit far from the city but that’s not a bad thing if the hotel had more to offer by itself. It only had one bar, this bar had no life to it. Only one restaurant, and the small shop/cafe was very limited with stock. It didn’t have still water for example. The hotel has so much potential but just lacked some life and we felt it was torn between being a quiet resort or a family retreat. There was lots of kids around the day we went to the pool but had to leave because it was too much splashing and ball throwing so we went to the lagoon. But again I think it could have done well with some other options for guests to go without leaving the hotel. I really liked the hotel in general and I would go back but would probably go back with a group of friends and do some canoeing and that. I didn’t know there was also other activities very close by the hotel until my last day. It might be worth checking in or hotel staff telling guests what options around around or even provide a flyer with nearby features, if it they are not directly with the hotel. The pool was cold, could consider try heating, solar heating for sustainability reasons.

Other web-users rate our hotel

  • 1,087 reviews 8.5/10 Location
  • 2,918 reviews 4.6/10 Room
  • 2,364 reviews 6.6/10 Service
  • 33 reviews 1.1/10 WiFi
  • 1,296 reviews 4.5/10 Food
  • 1,120 reviews 3.1/10 Cleanliness
  • 953 reviews 4.2/10 Comfort
  • 750 reviews 8/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Twin Waters