Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.1/5 3,582 reviews

Novotel Sunshine Coast Resort - Image 1
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ALLSAFE approved hotel

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,582 reviews

TripAdvisor Rating  3.5/5  288 reviews

Fantastic customer service let down by ordinary rooms and questionable cleanliness 😞

TripAdvisor rating 2.0/5

LeisaMP Couples - TripAdvisor review

Older resort with beautiful manicured grounds, very picturesque around the lake, with pretty good facilities. One large restaurant that does an impressive buffet breakfast, meals however were a bit hit and miss. A few ‘executive’ rooms have been refurbished (in addition to the new over water bungalows) although most rooms and suits are VERY dated, run down and smell musty. Suites are suitable for families, but if you don’t need lots of space make sure you ask for a new room! Customer service was amazing! Staff went out of their way to fix a few issues that popped up. Cleanliness/housekeeping services TERRIBLE. Bed was only half made one day, no fresh face washers or hand towels provided, mugs & spoons were not washed up or replaced, floors were not clean (I don’t think they had even been vacuumed judging by the amount of hair and dirt especially in the bathroom), outside table had food scraps all over it and patio had not been cleaned. No bottles of water provided at all (not even to buy!). And room service meals were served with disposable wooden cutlery. Seriously?! You don’t get much for $400/night these days (and that’s with an Accor member discount!). Would I stay here again? NO. Would I recommended someone else stay here? NO. A shame because the staff were all so nice!

Great location excellent service and staff

Customer review rating 5.0/5

Jason H. Couples - Confirmed reviews ALL

Great evening dinner breakfast room which we got upgraded was fantastic

Dear Jason, We appreciate your feedback and great rating from your stay at the resort. I am really happy that you were able to enjoy the upgrade, and found the dining to be a great experience. Many thanks and look forward to welcoming you back again soon. Regards Nic ODonnell General Manager

A delightful stay, albeit brief!

Customer review rating 5.0/5

Anita Business - Confirmed reviews ALL

Anne, at reception, was very attentive and helpful when I arrived late (delayed flights) My room was lovely and the bed was extremely comfortable Loved breakfast

Dear Anita, Thanks for your feedback, and sorry to read of your delayed flight - it was great you had the opportunity to stay at the resort non the less. We are pleased to read of your overall delightful stay, and only hope you can come again for a more relaxed stay. Thanks again. Regards Nic ODonnell General Manager

Always nice

Customer review rating 4.0/5

Brad Solo - Confirmed reviews ALL

I have stayed here several times over the years and always enjoy it

Dear Brad, Thank you for your feedback. We are extremely happy to have guests like you have returned to the resort over the years and enjoy it every time. Hope you can be back soon for more enjoyment. Best Regards Nic ODonnell General Manager

Beautiful Resort

Customer review rating 5.0/5

Kerry-anne C. Couples - Confirmed reviews ALL

We enjoyed a breif 2 night stay for my husbands birthday

Dear Kerri-Anne, Thank you for your review of the resort - albeit a brief stay, it was very pleasing to see that you enjoyed the stay and had a great birthday get away. We look forward to welcoming you back soon. Regards Nic ODonnell General Manager

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Other web-users rate our hotel

  • 861 reviews 8.2/10 Location
  • 2,322 reviews 5.7/10 Room
  • 1,994 reviews 7.1/10 Service
  • 33 reviews 5.5/10 WiFi
  • 1,250 reviews 4.9/10 Food
  • 738 reviews 4.7/10 Cleanliness
  • 716 reviews 4.7/10 Comfort
  • 555 reviews 7.7/10 Breakfast

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