Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 4,135 reviews

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
270 Ocean Drive, TWIN WATERS, 4564 SUNSHINE COAST, Australia

Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Telephone
Fax +61 7 5448 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,135 reviews

TripAdvisor Rating  3.3/5  387 reviews

Great facilities, dated hotel rooms

TripAdvisor rating 4.0/5

williamaW7200MS Families - TripAdvisor review

We stayed in late April, the resort is very family friendly and we felt right at home with many other families with young children. Great activities for the kids including games and fish feeding which the kids loved. The food and bar were also very nice. The hotel room itself is very dated and needs a refurbishment

Only stay here if not paying full price

TripAdvisor rating 3.0/5

Shian M TripAdvisor review

Don't bother staying here without a good deal or you will feel ripped off. We were on a 'Luxury Escapes' package. Tired rooms in need of a renovation. The whole resort in fact needs a good once over. They clearly don't clean under the beds as I was doing some stretches on the very worn carpet and noticed several lost toys under the bed. Wouldn't recommend the sofa bed for anyone but small children. It's a great location. Swim in the pool, sail on the lagoon, or stroll around the lagoon. Close to beach. But the main downside is the poor service. Check-in person didn't make any effort - just shoved me the room key and vouchers. Didn't bother explaining about the inclusions or the activities or amenities. The bar person was best described as insolent. Wouldn't let me charge a drink to my room (so I didn't get to use the supposed credit for not having my room serviced - so that was useless). When I wanted to use the drink voucher, made it seem like I was a nuisance - and it only covers what is on tap anyway. Questioned every morning about whether the kids were part of the included breakfast. Then the waitstaff was clearing away dishes, dropped the dirty fork onto the chair, mumbled a Sorry and walked away - pretty sure anywhere else with decent staff would have made some effort to clean it up.

Customer review rating 4.0/5

Petriziklis, A. Families - Confirmed reviews ALL

Break Family getaway relax and recreation

Dear Guest, Thank you for sharing your feedback about your recent family getaway with us. We\'re so glad to hear that you had a chance to relax and enjoy some quality time together. Our goal is always to provide a comfortable and enjoyable experience for families, and we’re thrilled to know we helped make your stay special. We hope to welcome you and your family back soon for another relaxing and memorable visit! Warm regards, Ben Guest Service Team

Customer review rating 3.5/5

Elizabeth V. Couples - Confirmed reviews ALL

I am a gold member, and when I first arrived, the young lady advised that my husband and I were in a room with 2 double beds. I asked the young lady behind the desk to change this for us and she wasn't very happy about that and I also asked for a late checkout and that I would pay the $50 for that privilege. She said the room was unavailable and she was unwilling to assist. The following morning, I spoke to a young gentleman who was extremely helpful and advised that it would be no problem for us to extend our room. On another note, we always stay at Twin Waters when we travel to the Sunshine Coast, we have noticed that the food quality has been deteriorating for some time, that we actually leave the resort and eat elsewhere. Also, not being able to use my ACCOR card for breakfast on a public holiday is ludicrous.

Dear Guest Thank you for taking the time to share your recent experience with us. As a valued Gold member and returning guest, your feedback is incredibly important, and we\'re truly sorry to hear that your stay did not meet expectations. We apologize for the service you received upon arrival, particularly regarding your room allocation and the request for a late checkout. This is not the level of hospitality we aim to provide, especially to our loyal members. We are glad, however, that a member of our team was later able to assist you more effectively. Your comments have been shared with the team to ensure more consistent and helpful service moving forward. We\'re also disappointed to hear about your recent experiences with our food offerings and the limitations around using your ALL – Accor Live Limitless benefits on public holidays. Your concerns are noted and will be reviewed with our Food & Beverage and loyalty program teams to find ways to improve both quality and guest satisfaction. We sincerely appreciate your continued loyalty to Twin Waters and hope to have the opportunity to provide a much-improved experience during your next visit to the Sunshine Coast. Warm regards, Ben Guest Service Agent

Customer review rating 2.0/5

Timothy W. Families - Confirmed reviews ALL

Your "Resort" is quite run down in and around the room and room area's - holes in ceilings over stairs with water pouring through, generally dirty room with maintenance needs throughout

Dear Guest, Thank you for taking the time to share your feedback. We\'re very sorry to hear about the issues you experienced during your stay. What you described falls far short of the standards we aim to uphold, and we sincerely apologize for the condition of the room and surrounding areas. Please know that your comments have been shared with our maintenance and housekeeping teams so we can address these problems promptly. We are currently reviewing our facilities and working on improvements to ensure a better experience for all our guests. We genuinely value your input and hope to have the opportunity to provide you with a much-improved visit in the future. Warm regards, Ben Guest Service Agent

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Other web-users rate our hotel

  • 1,001 reviews 8.4/10 Location
  • 2,730 reviews 5.3/10 Room
  • 2,293 reviews 6.7/10 Service
  • 17 reviews 4.4/10 WiFi
  • 1,434 reviews 4.6/10 Food
  • 922 reviews 5.7/10 Vibe
  • 900 reviews 3.7/10 Cleanliness
  • 858 reviews 4.6/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.