Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 4,128 reviews

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
270 Ocean Drive, TWIN WATERS, 4564 SUNSHINE COAST, Australia

Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Telephone
Fax +61 7 5448 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,128 reviews

TripAdvisor Rating  3.5/5  350 reviews

Disappointing

TripAdvisor rating 2.0/5

Robert B TripAdvisor review

venue and rooms good, dining a nightmare, whereas the food was quite good, there were children running riot around the restaurant. Most unpleasant. They no longer have al acarte dining or a buffet. Its just a free for all, not at all enjoyable. not a dining venue any more, will never return!

Very disappointed with the 'welcome'

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Upon arrival was told that our room was not ready. Told to come back in half an hour - but when i asked if Reception could ring me instead, I was told that they were "far too busy"! Perhaps offering me a complimentary drink in the bar whilst I waited might have been a better approach. The Reception staff were not at all welcoming.

Dear David H., Thank you for sharing your feedback. We're very sorry to hear that your check-in experience did not meet your expectations. It’s disappointing to hear that you felt the reception staff were not welcoming and that we didn’t handle the situation in a more accommodating way. Offering a more comfortable waiting experience, such as a drink or better communication, is definitely something we can learn from, and we will take your comments on board to improve our guest service moving forward. We appreciate you taking the time to provide this constructive feedback and hope we can provide a more positive experience for you in the future. Sincerely, Jaiden Guest service agent

Very disappointing restaurant. Silly cost cutting within resort.

TripAdvisor rating 2.0/5

Earth O TripAdvisor review

Initial impressions on arrival were good. Good reception, nice room, picturesque setting. When we began to use the facilities, however, the wheels began to fall off. Firstly, there is little to no assistance for elderly or handicapped guests. The large pool has one handrail going into the water. The showers have no safety rail at all. This made showering very risky for me as a 72 yr old. We then decided to have dinner at the only restaurant SOLA. You go to a mini reception where you are handed a paper menu and asked to order at the counter. Inside is spartan with nothing on the tables. There is absolutely NO table service anywhere in the resort, so you have to go outside to the bar to order drinks then bring them back to the table. When our meals arrived my wife asked the server if she could have some water. He told her she could get it herself from the bar area. ( foods getting cold) The quality of the food was BELOW school canteen, but was EXPENSIVE. I had a battered flathead with chips $25. All there was on my plate was batter. When I complained to the mini reception person who took my order, she said nothing. I waited for a response, but received not a word. No apology. No nothing. Of course they have already charged for the meal, so you’ve lost the money. No managers anywhere to complain to. Just a young girl who cannot make a decision on what to do. Incidentally, my wife’s meal was appalling also. If there is a Food and Beverage Manager at the resort, Novotel needs to have a quiet word because that’s not what anybody expects when staying in a (so called) luxury resort. Overall we would give Novotel Twin Waters a 2.5 Star rating. It feels like it’s in its death throws, looking at every way to save a dollar.

Fantastic stay

Customer review rating 5.0/5

Duncan Couples - Confirmed reviews ALL

The staff were incredibly friendly and helpful! The resort was amazing! Kayaking, paddle boarding and bike hire made the stay so much better. The pool area was fantastic. The restaurant had such good tasting food! Great place for families or a couples get away. We will 100% be back without a doubt.

Dear Duncan A., Thank you for your glowing review! We are absolutely delighted to hear that you had a fantastic stay with us. It’s wonderful to know that you enjoyed the variety of activities, including kayaking, paddle boarding, and bike hire, as well as the relaxing pool area. We're also pleased that you had a great dining experience at our restaurant. Your kind words about our friendly and helpful staff mean a lot to us, and we are thrilled to hear you plan to return. We look forward to welcoming you back for another memorable stay. Sincerely, Guest Service Agent

I loved the room with ground floor deck in the garden with bush turkeys running around and lizards

Customer review rating 4.5/5

Elizabeth D. Solo - Confirmed reviews ALL

I liked the garden outlook of room and the easy to use shower

Dear Elizabeth d.., Thank you for your wonderful review! We're thrilled to hear that you enjoyed your room with the garden outlook and the peaceful ambiance of the ground-floor deck. It's great to know that you had fun observing the local wildlife, including the bush turkeys and lizards—nature truly adds a unique touch to the experience. We're also glad to hear that you found the shower convenient and easy to use. We hope to welcome you back soon for another relaxing stay. Sincerely, Guest Service Agent

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Other web-users rate our hotel

  • 979 reviews 8.5/10 Location
  • 2,612 reviews 5.4/10 Room
  • 2,230 reviews 6.8/10 Service
  • 19 reviews 5.6/10 WiFi
  • 1,414 reviews 4.6/10 Food
  • 824 reviews 4.5/10 Comfort
  • 803 reviews 4.3/10 Cleanliness
  • 696 reviews 8.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.