Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.1/5 3,581 reviews

Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
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ALLSAFE approved hotel

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,581 reviews

TripAdvisor Rating  3.5/5  288 reviews

Fantastic customer service let down by ordinary rooms and questionable cleanliness 😞

TripAdvisor rating 2.0/5

LeisaMP Couples - TripAdvisor review

Older resort with beautiful manicured grounds, very picturesque around the lake, with pretty good facilities. One large restaurant that does an impressive buffet breakfast, meals however were a bit hit and miss. A few ‘executive’ rooms have been refurbished (in addition to the new over water bungalows) although most rooms and suits are VERY dated, run down and smell musty. Suites are suitable for families, but if you don’t need lots of space make sure you ask for a new room! Customer service was amazing! Staff went out of their way to fix a few issues that popped up. Cleanliness/housekeeping services TERRIBLE. Bed was only half made one day, no fresh face washers or hand towels provided, mugs & spoons were not washed up or replaced, floors were not clean (I don’t think they had even been vacuumed judging by the amount of hair and dirt especially in the bathroom), outside table had food scraps all over it and patio had not been cleaned. No bottles of water provided at all (not even to buy!). And room service meals were served with disposable wooden cutlery. Seriously?! You don’t get much for $400/night these days (and that’s with an Accor member discount!). Would I stay here again? NO. Would I recommended someone else stay here? NO. A shame because the staff were all so nice!

Beautiful surroundings

Customer review rating 4.5/5

Linda H. Families - Confirmed reviews ALL

I took my family on a trip to the Sunshine Coast and booked the hotel based on my husband's suggestion. It turned out great! The hotel is nestled in a secluded area, open and beautiful lobby with different facilities available. Restaurant, bar, deli, game room, and an activities shed! We are very happy to learn that the equipment for the activities are complimentary and took on a Catamaran ride which everyone enjoyed. The rooms are of decent size. Originally we were unsure whether we would have a good sleep due to two wedding events but was able to due to the nice live music that they were playing. Overall, we all had a great time and saw some kangaroos too!

Dear Linda H., Thank you for taking the time to share your wonderful experience with us at Novotel Sunshine Coast Resort! We are delighted to hear that you and your family had a pleasant stay with us, enjoying our beautiful surroundings. We are glad to know that you were able to take advantage of our complimentary equipment and activities, such as a Catamaran ride! Additionally, we are thrilled that you were still able to enjoy the nice live music despite the two wedding events. We appreciate your kind words and hope that you had a memorable time on the Sunshine Coast. We thank you again for sharing your experience with us and look forward to welcoming you back soon! Best regards, Nic ODonnell General Manager


Customer review rating 4.0/5

Brent Business - Confirmed reviews ALL

had a 2 day seminar - was a little expensive for what we needed (essentially a bed to sleep in) - couldnt enjoy any of the free activities due to the seminar

Dear Brent, Thanks for your comments and your review of your short stay with us. I am sorry you didnt get to experience all of what the resort has to offer including the water activities - maybe next time? Thanks again for the feedback. Regards Nic ODonnell General Manager

Twin Waters has been a second home to our family

Customer review rating 5.0/5

Melissa J. Families - Confirmed reviews ALL

Once again a fantastic stay in a beautiful renovated Lagoon view room. We loved the special touch of a cheese platter and wine on arrival as we are members of Accor. Thank you for once again helping us make memories!

Dear Melissa, Thank you for the wonderful feedback - and we are so grateful for your comments. As a member of Accor we like to treat our members with the deserved respect that goes with it. From all the staff, we look forward to seeing you again soon. Best Regards Nic ODonnell General Manager

Customer review rating 4.0/5

Robin. Families - Confirmed reviews ALL

Renovation of the rooms are fantastic! It’s a beautiful resort and the service was brilliant. The team was very attentive and pleasant to all the customers. Really impressed with this. Only let down was that the arcade games were not free whereas RACV Noosa has them all free and the mini golf course was surrounded in animal phiecies. Parts of the buildings needs some TLC. (Ie walkways, staircases).

Dear Robin, Thank you for choosing the Novotel Sunshine Coast Resort for your stay. We are delighted to hear that you enjoyed our newly renovated rooms and found our service to be excellent. At Novotel Sunshine Coast Resort, we strive to provide a high-quality experience for all of our guests and take customer feedback seriously. We understand that our mini golf course may not have been up to your expectations, and we are sorry if it was not as enjoyable as you had hoped. We thank you for taking the time to share your valuable feedback with us and we hope you will give us another chance in the near future. Sincerely, Nic ODonnell General Manager

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Other web-users rate our hotel

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