Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 3.9/5 4,101 reviews

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
270 Ocean Drive, TWIN WATERS, 4564 SUNSHINE COAST, Australia

Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Telephone
Fax +61 7 5448 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,101 reviews

TripAdvisor Rating  3.2/5  415 reviews

False Advertising, Terrible Condition, Fraudulent Charges, No Attempt to Fix - Definitely not a 4 star ‘Resort’

TripAdvisor rating 1.0/5

Adventure67049407960 TripAdvisor review

I have emailed the Novotel Sunshine Coast requesting a refund of incorrect charges for an ‘upgrade’ that was anything but! Staff that tried to fix our disastrous accomodation told us that I would not be charged an upgrade however, when I went to check out 6 days later, I was told that they had already done an express check out and they stated that there had been no additional charges. However, when I checked my bank account after boarding my flight back home, I found that they had charged me an upgrade fee TWICE! $645.86 NZD and $646.07 NZD! I am utterly disappointed, angry & astounded even that they have charged this, and not responded to my email requesting this to be resolved. After the terrible experience we had with check in and our first night in the ‘suite’ 193. I had fallen for an email advertising the ‘upgrade’ opportunity. After reviewing the very limited amount of photos on their website, I agreed to an upgrade. NOTE: Photos of 193 in the state it’s in now, or any room that hasn’t been refurbished, are NOT advertised/shown on their website. Totally False advertising! Imagine the horror we felt when we entered room 193. It was in disrepair, the pull out couch bed wasn’t even worthy of use as a couch, not sitting well, with massive rips and tears in the cushions. The floor was dirty, walls had gashes, majority of power points in the place didn’t work. The louvre doors had thick dust between every slat, looking like they’d never been cleaned. Also, having 2 louvre doors does not create a separate bedroom! Sound & light get through. One nights sleep on the pullout couch caused me so much pain throughout my back, neck and shoulders. Room 193 does not belong in a ‘Resort’! I understand that they are refurbishing parts of the Resort at a time… but they can’t seriously consider charging guests an ‘upgrade’ fee to stay in a room/‘suite’ that are not fit for paid accommodation. I haven’t seen such bad conditioned accommodation in 40 years in either student flats or hotels or motels. Both my Mother in Law and myself, were too embarrassed to take photos and share with family, and when family came to visit, we were too ashamed to let them come into the room/‘suite’. I met another guest during my stay that was as disgusted when she was placed in one of the ‘suites’. She was given a $250AUD refund on her stay! Yet they charged me $1,300 for 6 nights for a fake ‘upgrade’ that gave myself and my mother in law the WORST night of our lives - ever! And we have both traveled extensively for many years. We only stayed in the awful ‘suite’ for one night as one of their helpful staff moved us. We should not have to pay for the first night (Monday 5th) at all and certainly not have bern charged any upgrade. I do want to commend 2 of their staff for their brilliant customer service. Thomas and Toby (might have been Brody). Their patience, care and willingness to find solutions and help guests, is commendable and what Novotel Sunshine Coast Resort management should hold as the gold standard for all staff to aim for. They did you proud and are the only reason that my Mother in Law & I didn’t leave on the 6th and move our accommodation elsewhere. However, the crafty ‘express’ checkout where an additional $1,300 was charged undid all the good those staff did. We had to pay for everything as we went e.g. lunches, dinners and bar orders as we were told (very rudely) by a female front desk staff member that they only let gold & silver members do charge back. Every hotel I have ever stayed at has done charge back, even other Novotel hotels. Novotel Sunshine Coast ‘Resort’ delivered the worst accommodation experience ever!!

Customer review rating 5.0/5

Jason M. Business - Confirmed reviews ALL

Absolutely beautiful stay, atmosphere, location, staff, food. Would recommend to anyone. Planning a trip to bring family along so the kids can enjoy the activities.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Service Agent

Customer review rating 4.5/5

Charles S. Families - Confirmed reviews ALL

Awesome kids loved it

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Sunshine Coast Resort

Customer review rating 4.0/5

Soohyun K. Families - Confirmed reviews ALL

Everything was perfect overall, but the cleanliness of the room was disappointing. The room was not soundproof at all.

Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your overall experience; however, we take cleanliness and soundproofing very seriously. Your comments will be shared with our team for consideration in future improvements. Best regards, Novotel Sunshine Coast Resort

Customer review rating 3.0/5

Shahney C. Families - Confirmed reviews ALL

I booked 3 rooms and when I arrived I wanted to pay for all of the rooms but they said I had to pay separately. I paid for the first room, and when I went to pay the second, it wouldnt go through. I went into my banking app and it said they they had suspected fraudulant use on my card and put a freeze on it. I then paid for the second room with my sons card, and when we went to pay for the 3rd room, the same thing happened. I tried fixing with the bank but it was all automatic responses and it was very stressful. The staff were very cold, they should have shown compassion as it was a time that was supposed to be exciting (arriving for first day of holiday). I asked if I could pay at the end of the stay so that I could go to the room and try and sort out and they said no. I then had to go to one of the other rooms and try and sort but the bank wasnt answering the phone. I was trying to sort it out through the messenging app with the bank and went to the bar to order a drink and they wouldnt let me charge it to the room. I have been to hundreds of resorts and never in my life have I been somewhere that you cant charge back to the room. I went back to reception and asked if they could allow us to charge the food and drinks back to the room while I try and sort my issue and the manager on duty was so rude to me I could not believe it!!!!!! The worst experience I have ever had while on holiday. I managed to get the freezes lifted off both cards that night but with a little compassion and understanding from the staff, the first day of my holiday wouldnt have been absolutely ruined. The rest of the holiday was great, but your reception people were still rude any time we went there. Thats the first people and last people you interract with so you need to do better.

Dear Shahney, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sunshine Coast Resort. We appreciate your comments about your arrival experience and understand the concerns you raised regarding our payment process and room-charging arrangements. Your feedback has been noted and shared with the relevant teams, as it provides valuable insight into how our processes are experienced by our guests. We are pleased to hear that you were able to enjoy the remainder of your holiday and appreciate you highlighting both the challenges and positive aspects of your stay. Guest feedback plays an important role in helping us review our procedures and service delivery. Thank you again for sharing your experience. We value your comments and hope to welcome you back to Novotel Sunshine Coast Resort in the future. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

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Other web-users rate our hotel

  • 1,063 reviews 8.4/10 Location
  • 2,920 reviews 4.6/10 Room
  • 2,335 reviews 6.5/10 Service
  • 34 reviews 0.6/10 WiFi
  • 1,366 reviews 4.6/10 Food
  • 1,044 reviews 3.1/10 Cleanliness
  • 993 reviews 5.3/10 Vibe
  • 935 reviews 4.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.