Novotel Sunshine Coast Resort Hotel 4 stars

Thankyou novetel sunshine coast. It was the perfect getaway for the whole family. Service. Second to none. Activities galore. The kids weren't bored for a minute. Watersports, fun in the sun. Recommended.

My family and I loved the Novotel at Twin Waters Sunshine Coast where we spent a bit of our holidays. It is set in a very pristine environment, clean and world class. The pool is fantastic and the activities for kids are a plenty. We sailed the catamaran and did some rowing all under the supervision of experienced and well qualified staff. The hotel is tucked away in a beautiful place surrounded by water and a beach. There is plenty of room to park safely and the rooms are very clean and uptodate. The only suggestion I would have for the management to consider if they can please put a lot more lighting in the parking areas so that there is a lot more light as opposed to what is currently there. At night the car parks are lit up but not sufficiently so little children may find it a little bit dark. My little one commented when she got off the car one night that it was a bit dark which is what I thought also. Therefore a lot more lighting would be prefect. Otherwise I would highly recommend the Novotel Twin Waters to anyone who wishes to get away from the big Cities and wish to spend some nice an quiet time holidaying, swimming in the pool sailing and so forth. The lagoon at the hotel is fantastic and is always filled with water activities. So I give my thumbs up for this place. I do not understand why Australians have to go overseas to spend hundreds of dollars when we have at home a beautiful place like Twin Waters Novotel and many other places around Australia.

Although the main reception has been renovated, the dining experience was average at best. The food was no where the quality it should be. Extremely disappointing. The water sports were good, but the big floatation shown in pictures was no where to be found. The rooms need renovating but are ok as not much time is spent in them.

One pool for a bunch load of annoying kids. The hotel is run down, dirty, gardens un maintained, and if you think the pool was taken over by kids wait for buffet breakfast!! Not my idea of a relaxing holiday. I'll stick to Salt Kingscliff

Fantastic facilities for school age children. Great food and Bar. Lacking decent internet, if I was an international visitor hoping to use wifi I would have been very disappointed. Also doesn't have any kind of playground for younger children. Paths around the resort are great. King single rooms are good.

Twin waters is always a regular yearly (sometimes 2!) Holiday destination for our family and friends. Buffet breakfast was great. Bit disappointed this time round that the Inflatable park wasn't up but kids still had a great time

Staffs are friendly and always put on a smile, particularly the housekeeping and the staffs at the activity central. Room is clean. Checked in online and was told key will be ready on arrival, but not, the room isn't ready. And they can't help me to book a table at their restaurant. Buffet breakfast is good, but lacking variety for dinner buffet.

I stayed with my daughters and a friend with his 2 children for 3 nights. It’s our 3rd year in a row. This year the whole foyer and bar area had been renovated which looks and works great. We love this resort because it’s so good for kids to be able to make their way around when and where they want to. The activities are great though was a pity the inflatables weren’t there anymore and I did miss the yummy fresh coffees in the mornings which were replaced by machines. But really appreciated the room upgrade and lovely cheese platter and bottle of bubbly we were given. Also the staff everywhere were so nice and friendly from the warm receptionist who checked us in, to the bar staff and also the cleaning crew who every morning left my daughters monkey on the bed with the remote in its hand and a cartoon show on the TV. Very thoughtful and my daughter loved that. Thanks for a great stay again.

I approached the bar and asked a female staff member for two gin martinis. I was told they only have vodka martinis. She was obviously out of here depth and shouldn’t have been behind the bar. I asked for them “ a little dirty” at which time a male staff member “Lincoln” intervened. He said to me a customer , “ no need to be a smart ass about it.” Never mind ME I’m only the customer Lincoln He the instructed one of his poor Male colleagues to “ go and get a s..t load of ice” Charming language Lincoln !!!!!!

Enjoyed our stay. Lots for kids. Breakfast, restaurant,facilities pretty good. Rooms and bathroom dated. However we spent very little time in the room so will come back and would recommend. Food a bit expensive but always an option to buy your own (few BBQs available).

The resort is ageing but they have begun a facilities update programme. The new renovations are looking great. The older parts are still very clean and comfortable. The standout part of the hotel for me is the excellent service from the staff, always provided with a smile. We had a few challenges and they were extremely helpful in helping us overcome them to make our holiday relaxing and enjoyable.

This was our second trip to Novotel Twin Waters and this time we stayed in an overwater lagoon room for 4 nights. I loved this room as it was very spacious which was great when travelling with two 11 year old boys. If you can afford to, I would definitely recommend this room. The activities for the kids are fantastic however the water trampoline was out of action which meant only the RockIt was available. For some reason, only 8 kids are allowed on it each time which when in peak school holiday season is a big ask. So the activities personnel were constantly having to remind the kids to only have 8 people on it. It might be a good idea to have a back up activity such as a second Rock It to allow more kids on. The buffet breakfast was ok, nut not enough gluten free options. There was a lovely gluten free muesli available the first morning and then not available the rest of our stay. I really liked the new Sola bar and reception area although I did wonder why they went with an Italian theme for the bar when there is such inspiration to be drawn from the Sunshine Coast. Overall I would recommend this resort for families. If you are a couple then I hope you like kids as they are everywhere.

It was July 2019 when we last stayed and along with a new name there has been major renovations to the main reception and bar area - for the better. The night we stayed with family the place was booked out, and even with its large footprint everything was crowded. I think we will return in quieter times. Mostly good things to report but the rooms are probably starting to require the same treatment as the main complex. The queen beds are not soft but some people like that.

For the last 4 years we have been going to the NTTW Resort and it always meets expectations. This year was no different however there was some room for improvement. Room: The room overall was great however it didnt quite feel clean, the couch bed was really uncomfortable and the blankets were covered with dust Water Park: This year the aqua park had been replaced with a water trampoline that broke after day 2 due to little supervision and then 2 days later was replaced by another water blow up toy that was sub standard as only older kids could go on it and i couldnt take my 4 yo son on. overall great stay and the revamp looks great. fix the little things and we will see you again.

This was my first stay at the Novotel Sunshine Coast. I had never stayed I had visited the Resort for dining and was impressed on arriving with the newly renovated foyer area. Check in was fabulous with the lovely lady (sorry I don’t recall her name) providing us with heaps of information and assisting me to get a booking at the Spa that afternoon. We received an upgrade to a suite which had a large bedroom and ensuite with Spa bath, shower and separate toilet. There was also a lounge area and kitchenette area. The veranda was large overlooking the garden where later in the day Kangaroos roamed. We headed down for lunch on the covered deck area which was very pleasant. We ordered our lunch receiving Accor Plus dining discount making itl very reasonable. I had a fantastic Fish meal of Barramundi with a lemon butter, Potatoes and salad – it was very good quality. After lunch we headed down to the lagoon area for a swim – this area is really excellent for families with lots of water sport most free of charge. We found a quiet area and enjoyed a swim. By this time I it was time for my Spa Treatment and with my Accor Discount voucher in hand arrived at the Spa where I was greeted warmly. The next hour was pure heaven with my therapist treating me to an outstanding facial which included scalp and hand massages. We had booked the Seafood buffet that night. I do not eat most seafood however as my husband is a big fan so I was happy to go. I do eat fish and there was a large whole fish which was delicious. For the Seafood lovers there was ample prawns Moreton Bay Bugs and other seafood dishes. There was salads, roast meat, cheese, desserts and Coffee and Tea. Breakfast next morning was the usual fare –my only complaint would be that the coffee and hot chocolate from the machine was pretty average. The pool looked nice but as it was pretty crowded we preferred to go to the beach just a short walk away. We also spent time in the Lagoon and took out a canoe for a paddle. All in all the Novotel is a great place for people with families as it offers a lot of activities and with the Lagoon and proximity to the beach it is a good school holiday option. For me the good food and wonderful Spa were the highlights