Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 3.9/5 4,096 reviews

Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
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Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,096 reviews

TripAdvisor Rating  3.2/5  421 reviews

Customer review rating 3.0/5

Santina V. Business - Confirmed reviews ALL

Resort facilities were lovely and a high standard. The room however, was a bit disappointing in standard of finishes.It appeared to be clean, but needs updating. We were in the suite at the very rear of the resort..

Dear Santina, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the resort facilities. We acknowledge your comments about the room's finishes and take guest feedback seriously as we strive for continuous improvement in our accommodations. Thank you again for sharing your experience, and we trust your next visit will be a pleasant one as we would hope. Sincerely, Kirsty Guest Service Agent Novotel Sunshine Coast Resort

Excellent activities such as Kayaking, terrible room decoration and unprofessional reception

TripAdvisor rating 1.0/5

KevinJZJ TripAdvisor review

I stayed at Novotel Sunshine Coast Resort as an Accor Live Limitless Platinum member and was very disappointed with the reception service. My status was not acknowledged at check-in, no benefits were explained, and I was incorrectly told that complimentary breakfast was not available due to Australia Day. No follow-up was provided despite being told it would be checked. My room was also located next to the laundry, with significant noise overnight, and no alternative room or upgrade was offered. That said, the resort facilities, activities, and restaurant staff were excellent and good value. Unfortunately, the unprofessional and inconsistent front desk experience significantly detracted from what should have been a relaxing holiday.

Customer review rating 5.0/5

Krystelle P. Families - Confirmed reviews ALL

Absolutely amazing. The Novotel Twin Waters Resort is one of a kind. The best in Australia. It’s perfect for couples and families with the extensive activities over the water, fantastic food and beverage menu, the most incredible staff that go above and beyond for guest satisfaction and if your looking for something truly magical , the unique overwater bungalows are just magical. I cannot thank Thomas and all the staff there enough for the best stay we have had in many years. Treasured memories made.

Dear Krystelle, Thank you for sharing your positive experience at Novotel Sunshine Coast Resort. We are thrilled to hear that you found our resort to be magical and unique, and enjoyed the luxurious overwater bungalows and our water activities. It is gratifying to know that our dedicated staff, especially Thomas, contributed to making your stay memorable. We take great pride in providing exceptional service and ensuring our guests have enjoyable experiences. Additionally, we are pleased that our restaurant and bar met your expectations. Your kind words motivate our team to continue delivering outstanding guest satisfaction. We look forward to welcoming you back in the future to create more cherished memories. Best regards, Marcel Guest Service Agent Novotel Sunshine Coast Resort

Customer review rating 5.0/5

Krystelle P. Families - Confirmed reviews ALL

Perfect in every way.

Dear Krystelle, Thank you for your wonderful feedback. We are thrilled to hear that you consider us the best resort in Australia, and that your experience was perfect! We appreciate your kind words, and we will pass on positive feedback to Thomas. Hope to welcome you again soon! Kind regards Marcel Guest Service Agent Novotel Sunshine Coast Resort

Customer review rating 2.5/5

Laura C. Business - Confirmed reviews ALL

The food both at our function and for breakfast were good. The gardens and surrounds were beutifully maintained. The rooms were worn though and I was dissapointed with the length of the wait for the room to be ready with no prior notifidcation.

Dear Laura, Thank you for your feedback. We appreciate your compliments regarding the food and the beautiful surroundings. However, I regret to learn about your experience with your room readiness. I will share your comments with our team. I am sure that this feedback will be informative for the team as we strive to continuously improve the quality of our services. Your insights are valuable to us as we strive for improvement. Sincerely, Kirsty Guest Service Agent Novotel Sunshine Coast Resort

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Other web-users rate our hotel

  • 1,063 reviews 8.4/10 Location
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  • 1,353 reviews 4.6/10 Food
  • 1,046 reviews 3.2/10 Cleanliness
  • 993 reviews 5.3/10 Vibe
  • 939 reviews 4.2/10 Comfort

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