Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.1/5 3,590 reviews

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ALLSAFE approved hotel

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,590 reviews

TripAdvisor Rating  3.5/5  282 reviews

Family orientated

Customer review rating 4.5/5

Jan Families - Confirmed reviews ALL

Travelled with grandchildren

Friendly Staff

Customer review rating 5.0/5

Iresha Families - Confirmed reviews ALL

Wonderful stay, lot of activities to enjoy .

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Falynne Front Office Assistant Manager

Good stay, poor service

Customer review rating 2.0/5

Stacie G. Families - Confirmed reviews ALL

The car park situation was ridiculous, no spots available at all and was told to park near the football oval with a sleeping toddler to carry. The dinner service also was not available due a ‘private function’ which took up the whole dining room. Very limited dinner options on the bar menu. Otherwise the rest was ok

Dear Stacie We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. Please accept my sincerest apologies in regards to carparking and dinner service. At Novotel Twin Water Resort, feedback is very important to us and as such, you can be assured that I am personally following this up with the department head ensuring that we improve for your next stay. Thank you again for sharing your experience. Sincerely, Falynne Front Office Assistant Manager

Nice room

Customer review rating 3.0/5

Loretta Families - Confirmed reviews ALL

We had a nice room overlooking the pool. The room itself was nice, however the resort facilities need some tending too. The pool was freezing! All the guests were crowded into the spa. The front desk blamed it on the cooler weather but we had just been at another Accor hotel in Caloundra and even went swimming at night. The pool temp at the hotel was the same as ours and it’s not heated. Pretty ridiculous as the reason we choose this resort was because of the pool and spa. The spa however was a great temperature, nice and hot. The pool waterline tiles need a good clean. I went from the room down to the pool, only a 5 minute adventure and returned with two splinters in my finger. Must have been from the balustrade. Probably wouldn’t stay here again considering the premium price we paid too.

Dear Loretta, Thank you for taking the time to tell us about your experience at the Novotel Sunshine Coast Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In future renovations we are happy to receive this feedback with pool temperature and will keep this in mind. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Falynne Front Office Assistant Manager

Lovely place

Customer review rating 4.0/5

Vjp Families - Confirmed reviews ALL

Lovely resort and surrounds were good. The resort is starting to date in a few places. We were in the overwater bungalows and they were nice but the other part of the resort did look a little warn, like the dining room etc.

Dear VJP, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Falynne Front Office Assistant Manager

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Other web-users rate our hotel

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