Novotel Sunshine Coast Resort

Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 3,206 reviews

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Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

ALLSAFE approved hotel

Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Twin Waters. This impressive Sunshine Coast hotel features 370 guest rooms & suites, each offering everything needed for a relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  3,206 reviews

TripAdvisor Rating  3.5/5  242 reviews

Good stay at a great location for a business conference

Customer review rating 4.5/5

Jackson Business - Confirmed reviews ALL

I stayed two nights as the hotel was the location for a conference I was attending

Dear Jackson, Thank you for sharing your experience with me and I am glad to read that you had an enjoyable stay with us. It is always a pleasure to receive positive feedback. We endeavour to provide all guests with a positive experience, on this occasion, I am delighted to hear you had an enjoyable time with us. As always, we wish you the best and join us again for a well deserved break, Sincerely, Shannon O'Dempsey Front Office Assistant Manager

Love it!

Customer review rating 4.0/5

Claire Families - Confirmed reviews ALL

great resort with activities and more for kids during the holidays, including the movies on each day. Had a medical incident and the first aid person and GM came to the room to assist very grateful thank you!

Dear Claire, Thank you for sharing your experience with me and I am glad to read that you had an enjoyable stay with us. It is always a pleasure to receive positive feedback. We endeavour to provide all guests with a positive experience, on this occasion, I am delighted to hear you had an enjoyable time with us. As always, we wish you the best and join us again for a well deserved break, Sincerely, Shannon O'Dempsey Front Office Assistant Manager

Dissatisfied

Customer review rating 1.5/5

Charlotte Couples - Confirmed reviews ALL

Unsatisfied with the booking process. Unable to fully utilise gift card on accommodation cost because of booking issue.

Dear Charlotte, Thank you for your comments from your recent stay at the Resort. I am sorry to read that there was an issue with the booking process. If you would like to further elaborate on the booking issue you highlighted, I would welcome the opportunity to investigate. st… Best Regards Nic ODonnell General Manager

Great experience

Customer review rating 4.5/5

Rob M. Business - Confirmed reviews ALL

Very relaxing place for our conference stay. Every part of it exceeded my expectations. The breakfast was up there with best offering from a Hotel I have experienced.

Dear Robert, Thank you for sharing your experience with me and I am glad to read that you had an enjoyable stay with us. It is always a pleasure to receive positive feedback. We endeavour to provide all guests with a positive experience, on this occasion, I am delighted to hear you had an enjoyable time with us. As always, we wish you the best and join us again for a well deserved break, Sincerely, Shannon O'Dempsey Front Office Assistant Manager

Underwhelmed; conference facilities poor, food average, rooms lovely

Customer review rating 2.0/5

Melanie W. Business - Confirmed reviews ALL

Our stay was fine. Just that, fine. We had to move rooms because of loud banging that apparently couldn’t be stopped. They said the chef would look after us but I don’t believe anything happened. Your food is ordinary, to say the least. Both our function catering and the dinner menu food was not to the standard I expected for a resort that purports to be 4 star. The staff were great though, and understood our dissatisfaction. The rooms were lovely. Please also note, I emailed feedback to Sarah Derry in response to your first email but it seems you might not have received that?

Dear Melanie, Thank you for your feedback from your visit to the Resort recently. I do apologize for the inconvenience you encountered with the noise in the function room. I am also sorry to read that you felt the food was not up to standard. I monitor our feedback on a daily basis, and it is extremely rare to read about food quality in our reviews. Thanks for your feedback and we will endeavor to improve our consistency the food being served. Best Regards Nic ODonnell General Manager

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Other web-users rate our hotel

  • 767 reviews 8.2/10 Location
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  • 1,070 reviews 5.7/10 Food
  • 795 reviews 3.5/10 Cleanliness
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  • 539 reviews 4.7/10 Value

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