Novotel Sunshine Coast Resort

Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 2,718 reviews

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Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

ALLSAFE approved hotel

Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

  • MAROOCHYDORE:  BUS TERMINAL DOMESTIC AIRPORT

  • By plane

    MAROOCHYDORE At 9.7km / 6.03 miles

  • By plane

    SUNSHINE COAST AIRPORT At 9.7km / 6.03 miles

  • By train

    NAMBOUR At 20km / 12.43 miles

GPS:-26.631233, 153.097443

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Twin Waters. This impressive Sunshine Coast hotel features 370 guest rooms & suites, each offering everything needed for a relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,718 reviews

TripAdvisor Rating  3.5/5  231 reviews

Good Stay

Customer review rating 4.5/5

Nurshen Business - Confirmed reviews ALL

My family and I experience was amazing. Staff really well mannered. We had asked for a room to pray in and they were so pleasant about it, no questions asked. Overall a great experience. Would definitely recommend.

Dear Rabiha C., We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warwick Kahl General Manager

Old, grotty and overpriced.

Customer review rating 3.0/5

Karrie Business - Confirmed reviews ALL

You need to love to walk. The water view was a pandanus view. There was no lighting in the room, only a lamp beside the bed and a light at the door. I had trouble doing any sort of work at the desk. The carpet was old and dirty and the room needed a paint. The block out curtain's track was had it and I had a lot of trouble closing it. There were large mosquitos in the room when I arrived. Plenty of towels which was nice. Hard to find the room if you drive there as the signage is terrible. A lot of people were walking around lost looking for their rooms. The stairwells looked like the staff access. Needs a good clean. I won't be rushing back especially at that price.

Poor internet connection, but great nature preserve and beach

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Could not connect online, except in the evening after dinner. Poor connectivity by cell too. Amazing nature preserve. Much better connections at less expensive hotels.

High Friction

Customer review rating 3.0/5

Brandon E. Business - Confirmed reviews ALL

The stay itself was relatively fine but the process leading up to our event was unpleasant. There were issues leading up to the start, some of which were the fault of our organisation but the way in which I was spoke to on the phone on more than one occasion coupled with poor email communications was unacceptable from my perspective. The two people in question were Tayla Revel and Jenna Cosgrove. Tayla's responsiveness and clarity in communication I found to be less than ideal, but in fairness to her I found her pleasant and easy to work with in person when on location. Jenna however, was extremely unpleasant to communicate with and I have never been spoken to with such contempt by a hospitality professional before. I would have emails go unreplied to or take over 24 hours to provide an insufficient response. When on the phone (which was a challenge to have happen) I was constantly spoken over top of and when attempting to clarify potential issues her tone and response was highly combative and, frankly, seemed aimed to make me feel like a jerk. It was significant enough of an issue that I felt entirely unwelcome to reach out at all after multiple negative interactions. As for the stay itself, The rooms met our standards and the facility was enjoyed by all. I would say, though, that the room which our conference was held is due for a deep clean. The caked on dust on the ceiling fans is quite unattractive.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The bed was comfortable but the room was far too cold no matter what the temperate was set to. The heat function didn't seem to work. I've left with the flu. Room was far too far away from the conference I was there for and there was no sound deadening. I could hear the room next door cough quite easily and other noises meaning a thorough sleep was not possible either.

Dear Kareena, Thank you for sharing feedback from your stay with us. I am glad to read that while you enjoyed most of your stay, there were some issues that impacted on your experience, please accept my sincere apologies for this. I note and appreciate your comments in regards the areas that we failed to meet your expectations, please be assured that your comments will be reviewed and actioned where required, again my apologies for not meeting your expectations on this stay. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. Thank you again for sharing your experience with me and I hope that you will give us the opportunity to welcome you back again sometime soon. Kind regards, Warwick Kahl General Manager

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