Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 3.9/5 4,131 reviews

Best price
guarantee
Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
270 Ocean Drive, TWIN WATERS, 4564 SUNSHINE COAST, Australia

Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Telephone
Fax +61 7 5448 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,131 reviews

TripAdvisor Rating  3.3/5  413 reviews

Never Again!

TripAdvisor rating 1.0/5

Sarah P TripAdvisor review

Staff were mixed. Some were friendly and cheerful, while others were noticeably disengaged. The Sola restaurant was reasonable with a fair selection for dinner. However, the burger should be avoided, the bun was stale and unpleasant. Unfortunately, the rooms were well below an acceptable standard. The bedding had a strong, unpleasant odour to the point that two pillows had to be removed from the room and stored on the balcony. There was visible internal water damage to the ceiling with mould present. Dust build-up in the vents and throughout the room was excessive and concerning. The air conditioning was ineffective and extremely noisy, making sleep very difficult. Even when switched off, a loud hum continued and could be heard from outside the room. Daily housekeeping was inconsistent, some days were satisfactory, while others were extremely poor. Overall, the resort appears to be suffering from significant neglect. Severe water damage is visible throughout the property, along with fallen trees and uneven pathways at the rear of the accommodation that appear to have been left unattended for a long time. I have stayed at numerous Novotel properties across Australia, and this was by far the worst experience. It has unfortunately led me to decide that I will not stay at another Novotel again.

Customer review rating 4.0/5

Rodney A. Couples - Confirmed reviews ALL

The Novatel twin waters was a place i have wanted to visit for some time but never seemed to get there till now. Was a little underwhelmed as our room was not completely in good condition. Skirting was coming apart from the walls, in the shower area there was built in dirt/ mold. Walked past a step tread that was broken and a support pillar that was wrotten/ termite damaged. The staff were friendly and happy to help in any way they could. We were told that we were on the renovated side of the resort?

Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet your expectations, especially given how much you were looking forward to your stay. We apologise that aspects of the room and facilities fell short of the standard we strive to provide. Please be assured your comments have been shared with the appropriate teams for review and improvement. We’re pleased to hear that our staff were friendly and helpful, and we appreciate you acknowledging their efforts. Thank you again for your feedback. We value all guest comments as they help us continue to improve, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Ashleigh W Front office Team Leader Novotel Sunshine Coast Resort

Customer review rating 3.0/5

Dylan W. Families - Confirmed reviews ALL

Platinum Accor member and while I didnt ask for an upgrade, nor was I offered one my only specifications were that could I please have a ground floor room with grassed area out the front for the kids to play (I did pay for the upgrade to a lagoon view). Instead I was given a room that had a view of massive trees that had fallen in recent storms and had hazard tape around it. If I was only staying one or two nights, it may not have been so bad, but I think asking for the room I paid for for a week long stay isnt too much to ask, I didnt complain at the hotel, because I'd really like just to get the bare minimum (what you pay for) and not always have to argue the fact (it gets tiring and is embarrassing). I also to add to ask if they do welcome gifts for Accor members as our friends received one 3 days after we checked in on their first day but we did not even though they are at a lower level of status. So what I would say is, even though the rooms may be tired, your cleaning team kept it clean each day, but other resort staff were lacking. We were there for a whole week and not once were we acknowledged or remembered at breakfast, lunch or dinner, its the little things that make you feel welcome.

Customer review rating 4.0/5

Laurence H. Families - Confirmed reviews ALL

The reason for an 8 score was the Room has good size but showing its age and probably only 3 Star. However the staff was the best I have come across and rate 5+ Stars.

Dear Laurence, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your break. We will certainly take your observations into consideration as we strive for continuous improvement. It is wonderful to know that our staff made such a positive impression on you. Thank You, Novotel Sunshine Coast Resort

Customer review rating 2.5/5

Mitulkumar P. Couples - Confirmed reviews ALL

As good as the location of the reception and bar were, the rooms were in worst condition and the housekeeping was worse as had to call them n times to just order a pouch of milk or water. Also in 2 days stay, the housekeeping just turned up once to clean and as we were busy getting ready for outing, we asked them to come later , which never came and for the whole 2 days the room wasn't cleaned.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,063 reviews 8.5/10 Location
  • 2,948 reviews 4.6/10 Room
  • 2,352 reviews 6.5/10 Service
  • 31 reviews 0.7/10 WiFi
  • 1,411 reviews 4.5/10 Food
  • 1,049 reviews 3.1/10 Cleanliness
  • 1,010 reviews 5.4/10 Vibe
  • 940 reviews 4.2/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Twin Waters

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.