Discover Novotel Sunshine Coast Resort, a relaxed coastal escape set across 36 hectares of natural surrounds between the beach and a private lagoon. Enjoy warm and welcoming accommodation, including our iconic Overwater Bungalows, resort pool, complimentary lagoon watersports, easy beach access and kangaroos roaming throughout the grounds. Dine at Sola Bar & Restaurant with views across the pool and lagoon, or soak up the resort atmosphere from one of the Sunshine Coast’s most unique destinations.
Experience the best of the Sunshine Coast with Novotel Sunshine Coast Resort. Relax on Mooloolaba beach, hike through Noosa National Park, and explore family-friendly attractions like Australia Zoo. Create lasting memories with your family. Book today! Discover the Sunshine Coast's top family-friendly attractions while staying at Novotel Sunshine Coast Resort. From the beautiful Noosa landscapes to the lively Eumundi Markets and Australia Zoo, there's something for everyone. Book your adventure today!
Novotel Sunshine Coast Resort is just a short stroll from the sands of Mudjimba Beach and close to Noosa National Park, Australia Zoo and Eumundi Markets. Create lasting memories while discovering beaches, nature, wildlife and local experiences.
We invite you to discover the Novotel Sunshine Coast, an escape where nature and relaxation come together. From our private lagoon and resort pool to relaxed dining and complimentary watersports, every stay offers the opportunity to create memories.
Ahmad Ghaddar, Hotel Management
Hotel extras
Cafe, Bar and Restaurants overlooking private lagoon and swimming pool
Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests
Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course
Sunshine Coast Convention Centre
Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.
Our accommodation(s)
Book this hotel
Page 1 out of 8, Room 1 :
Classic Room with 1 King Bed, Garden View
, Room 2 :
Classic Room with 2 Double Beds, Garden View
Photo out of - Deluxe Room with 2 Double Beds, Lagoon View
Take in tranquil lagoon views from your private balcony or patio in this newly redesigned 25sqm room. Fresh contemporary interiors bring a new sense of comfort and style, complemented by 2 double beds, Smart TV and mini fridge for a relaxing stay.
Photo out of - Deluxe One Bedroom 1 King Bed Garden View
Relax into the extra space of this newly redesigned one-bedroom, where modern interiors and calming garden views create a restful retreat. Featuring 1 king bed, separate living and dining areas, sofa bed, kitchenette, Smart TV and mini fridge.
Photo out of - 1 Bedroom Suite 1 King Bed Garden View
Create unforgettable memories in our spacious suite, thoughtfully designed to enhance your stay. Featuring a separate bedroom, a lounge/dining area, and a luxurious bathroom. 1 king bed & 1 double sofa bed. Up to 2 adults & 2 children.
Views:
Garden View
Most of the accommodation:
Balcony
Max. number of persons
4
Area
From
52 m²
/
559 sq ft
Bedding
King size bed(s) x1
Double sofa bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Drink vending machine
Fridge
Kettle
Bathroom
Bathroom Facilities
Bathroom doors 32 inches wide
Bathroom products
Hair dryer in bathroom
Jacuzzi/Whirlpool bath
Mirror
Towel rack
Media And Technology
Internet Facilities
High speed internet
Phone Facilities
Voice mail
Direct dial telephoneAdditional charge
Tv Facilities
TV room service ordering
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Comfort Features
Alarm clock
Blackout Facilities
Iron
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
4 pers. max
52 m²
/
559 sq ft
Bedding
1 x King size bed(s) and
1 x Double sofa bed(s)
Photo out of - Deluxe One Bedroom 1 King Bed Lagoon View
Make yourself at home in this newly redesigned one-bedroom, where contemporary design and tranquil lagoon views set the scene for a relaxing stay. Featuring 1 king bed, separate living and dining areas, sofa bed, kitchenette and Smart TV.
Photo out of - 1 Bedroom Suite 1 King Bed Lagoon View
Large, well-designed, the suite includes a bedroom and lounge. It offers unbeatable facilities with kitchenette, spa, lagoon views from the balcony or patio. 1 king bed and 1 double sofa bed. Up to 2 adults and 2 children.
Views:
Lagoon view
Most of the accommodation:
Balcony
Max. number of persons
4
Area
From
52 m²
/
559 sq ft
Bedding
King size bed(s) x1
Double sofa bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Drink vending machine
Fridge
Kettle
Bathroom
Bathroom Facilities
Bathroom doors 32 inches wide
Bathroom products
Hair dryer in bathroom
Jacuzzi/Whirlpool bath
Mirror
Towel rack
Media And Technology
Internet Facilities
High speed internet
Phone Facilities
Voice mail
Direct dial telephoneAdditional charge
Tv Facilities
TV room service ordering
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Comfort Features
Alarm clock
Blackout Facilities
Iron
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
4 pers. max
52 m²
/
559 sq ft
Bedding
1 x King size bed(s) and
1 x Double sofa bed(s)
Designed for families and group stays, this spacious two bedroom combines a one-bedroom apartment with an outer-connecting twin room and two bathrooms. A kitchenette, spa, garden views and double sofa bed provide space for up to 5 adults and 3 children.
Views:
Garden View
Max. number of persons
8
Area
From
77 m²
/
828 sq ft
Bedding
King size bed(s) x1
Double bed(s) x2
Double sofa bed(s) x1
8 pers. max
77 m²
/
828 sq ft
Bedding
1 x King size bed(s) and
2 x Double bed(s) and
1 x Double sofa bed(s)
For extra space by the lagoon, this two bedroom combines a one-bedroom apartment with an outer-connecting twin room and two bathrooms. A kitchenette, spa, lagoon views and double sofa bed make it a flexible option for up to 5 adults and 3 children.
Views:
Lagoon view
Max. number of persons
8
Area
From
77 m²
/
828 sq ft
Bedding
King size bed(s) x1
Double bed(s) x2
Double sofa bed(s) x1
Media And Technology
Internet Facilities
Wireless internet in your room
Service And Equipment
Temperature Air Control
Individual heating and air conditioning adjustment
8 pers. max
77 m²
/
828 sq ft
Bedding
1 x King size bed(s) and
2 x Double bed(s) and
1 x Double sofa bed(s)
Indulge in an unforgettable & intimate experience in an overwater bungalow perched on top of a private saltwater lagoon. Surrounded by beautifully landscaped tropical gardens. Max 2 persons.
Accor Live Limitless member upgrades not available.
Newly renovated Deluxe Overwater Bungalow with 1 King bed & optional additional single bed (fees apply) in separate lounge room, private balcony and an ultimate luxury experience. Max 2 adults & 1 child. Accor Live Limitless member upgrades not available.
Views:
Lagoon view or
Panorama view
Most of the accommodation:
Balcony
Max. number of persons
3
Area
From
74 m²
/
796 sq ft
Bedding
Single sofa bed(s) x1
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee maker
Coffee/tea making facilities
Fridge
Kettle
Mini Bar
Bathroom
Bathroom Facilities
Bathroom doors 32 inches wide
Bathrobe
Bathroom products
Hair dryer in bathroom
Mirror
Radio in bathroom
Slippers
Towel rack
Media And Technology
Internet Facilities
High speed internet
Wireless internet in your room
Phone Facilities
Voice mail
Direct dial telephoneAdditional charge
Tv Facilities
TV room service ordering
55'/140 cm screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Hair dryer
Iron
Opening windows
Slippers
Electric Facilities
220/240 V AC
Temperature Air Control
Air Conditioning
Working Area
Business Desk
3 pers. max
74 m²
/
796 sq ft
Bedding
1 x Single sofa bed(s) and
1 x King size bed(s)
Grand Overwater Bungalow is a one of a kind space with 3 x King beds connected by oversized living & large dining area, kitchenette & two outdoor patios for the epitome of luxury. Max 6 persons. 3nt MIN, bond required. ALL member upgrades not eligible
Page 1 out of 1, Restaurant 1 :
SOLA RESTAURANT
, Restaurant 2 :
THE DELI CAFE
SOLA RESTAURANT
Photo out of - SOLA RESTAURANT
SOLA Restaurant is a cosmopolitan style restaurant offering indoor and outdoor al fresco dining with lagoon and garden views. Open 7 days for breakfast & selected evenings for Dinner. Bookings essential
Cooking style
International
Capacity
300
Accessibility
Accessible service
270 Ocean Drive, TWIN WATERS, 4564 Sunshine Coast, Australia
SOLA Restaurant is a cosmopolitan style restaurant offering indoor and outdoor al fresco dining with lagoon and garden views. Open 7 days for breakfast & selected evenings for Dinner. Bookings essential
THE DELI CAFE
Photo out of - THE DELI CAFE
The Deli Cafe is centrally located in the main foyer. The Deli offers a large range of grocery products, a bottle shop selection and a range of fine coffees and teas. The flair of our pastry chef is reflected in the delicious savories and pastries.
Cooking style
Cafe
Capacity
30
270 Ocean Drive, TWIN WATERS, 4564 Sunshine Coast, Australia
The Deli Cafe is centrally located in the main foyer. The Deli offers a large range of grocery products, a bottle shop selection and a range of fine coffees and teas. The flair of our pastry chef is reflected in the delicious savories and pastries.
SOLA
Photo out of - SOLA
Open daily, Sola Bar offers guests an all day dining menu to enjoy overlooking the resort waters.
Open daily, Sola Bar offers guests an all day dining menu to enjoy overlooking the resort waters.
Breakfast
Photo out of - Breakfast
Indulge in a delicious Breakfast at Sola Restaurant every morning and savour our weekend Buffet Dinner, plus select evenings for an unforgettable dining experience. Bookings are essential and menus are subject to seasonal changes, ensuring fresh flavours
Buffet
Because great days always start with a good breakfast. stock up on treats and vitamins!
Services
Hot Breakfast
Indulge in a delicious Breakfast at Sola Restaurant every morning and savour our weekend Buffet Dinner, plus select evenings for an unforgettable dining experience. Bookings are essential and menus are subject to seasonal changes, ensuring fresh flavours
2 pools
Photo out of - Pool
The pool is a true tropical oasis, offering a refreshing escape for guests of all ages. Located at the heart of the resort, this large, freeform lagoon-style pool is surrounded by swaying palm trees and sun-drenched loungers, creating a serene setting.
Iconic resort swimming pool
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
Chlorure treatment
At your disposal
Shower
Access & Security
Ramp access
Dimension
Pool Depth Min:
1.5 m /
0.6 ft
Pool Depth Max:
0.2 m /
0.6 ft
Pool Size Min:
0.4 m /
0.6 ft
Pool Size Max:
0.4 m /
0.6 ft
Saltwater Lagoon
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
Sea water
At your disposal
Flotation Devices
Dimension
Pool Depth Min:
4 m /
1 ft
Pool Depth Max:
8 m /
1 ft
Pool Size Min:
40 m /
1 ft
Pool Size Max:
40 m /
1 ft
The pool is a true tropical oasis, offering a refreshing escape for guests of all ages. Located at the heart of the resort, this large, freeform lagoon-style pool is surrounded by swaying palm trees and sun-drenched loungers, creating a serene setting.
2 fitness centers
On site
0 m /
0 mi
Fitness equipment
Free weights
Rowing machine
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Weight machine
Cardiovascular equipment
Exercise bikes
Cross trainer
TV in the room
Towels available
Wellness services and equipments
Rest room
The Energy Hub Gym
Guests can enjoy the brand new 'Energy Hub' with well equipped Gym and Pilates studio in a central position with brand new modern equipment. The on-site Xperiences & Base Gym operated by 3rd party offers those looking for elite facilities something extra.
Location
On site
0 m /
0 mi
Fitness equipment
Free weights
Lessons available
Rowing machine
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Fitness machines with individual screens
Weight machine
Core/stability training equipment
Aqua aerobics
Exercise bikes
Cross trainer
TV in the room
Towels available
Guests can enjoy the brand new 'Energy Hub' with well equipped Gym and Pilates studio in a central position with brand new modern equipment. The on-site Xperiences & Base Gym operated by 3rd party offers those looking for elite facilities something extra.
For Sunshine Coast weddings, large or small, Novotel Sunshine Coast provides the ideal venue. The hotel features landscaped gardens, a private lagoon and sandy beach, specialised Wedding Executives, extensive event space and tailored packages & menus.
Hi David,
Thank you for your amazing review of our hotel!
We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Kirsty
Guest Service Agent
Customer review rating 2.5/5
Lynne O.
Business
-
Confirmed reviews ALL
the conference space was great the location sublime rooms a little tired and the food was awful. i would stay again as the location was lovely but not eat there.
Hi Lynne,
Thank you for taking the time to share your feedback. I am glad to hear that you enjoyed the stay with us, especially with our conference facilities and the resort location.
I have informed our F&B team about your feedback regarding the food, they will review this further. We are working on improving our restaurant menu and products.
Thank you again for bringing these concerns to our attention. Your feedback is important to us as we continue working to improve the condition of our rooms and the overall guest experience.
Kind regards,
David Dai
Front Office Manager
Novotel Sunshine Coast Resort
Customer review rating 4.5/5
Kerry K.
Business
-
Confirmed reviews ALL
Whilst the resort is away from the main sunshine coast shops etc, the environment is relaxing, natural and calming. I was in the area on business, and appreciated a room where I had a balcony, a beautiful water view and could have fresh breezes coming into my room.
Hi Kerry,
Thanks so much for your lovely feedback!
We're thrilled to hear you enjoyed our beautiful natural surroundings and your room's lovely balcony with a water view. It’s wonderful that you found it relaxing and calming, especially while on business. Our goal is to provide a serene escape, and we're glad you experienced that.
We hope to welcome you back for another stay soon!
Regards,
Kirsty
Guest Service Agent
Customer review rating 4.5/5
Gary &. D. M.
Business
-
Confirmed reviews ALL
Staff were polite and friendly, the venue was clean and very quiet. Meals were great, would stay again.
Hi Gary &. D.,
Thank you so much for your kind words!
We're thrilled to hear that you enjoyed your stay, and that our team made such a positive impression. It’s wonderful to know that you found your room comfortable and the meals to your liking.
We can’t wait to welcome you back for another relaxing getaway!
Regards,
Kirsty
Guest Service Agent
Customer review rating 4.5/5
Jeremiah L.
Families
-
Confirmed reviews ALL
Really good resort really well thought out for families
Hi Jeremiah,
Thanks so much for your feedback!
We're thrilled to hear you found our resort to be family-friendly and well-suited for your needs. We strive to create a comfortable and enjoyable experience for all our guests, especially families.
Regards,
Kirsty
Guest Service Agent
Dear Brendan S.,
Thank you for your Positive feedback regarding your recent stay.
We are pleased you enjoyed our prime location and family-friendly atmosphere.
Your feedback on the need for updates is appreciated and will be taken into consideration as we plan for future improvements.
Best regards,
Fed
Guest Service Agent
Novotel Sunshine Coast Resort
Customer review rating 4.5/5
Colin M.
Couples
-
Confirmed reviews ALL
There was no shower curtain in the shower so water goes everywhere. Disappointed with the lack of fillings on the pizza. Hardly r ough to taste the meat
Hi Colin,
Thank you for your lovely review. We are delighted to hear that you enjoyed the stay with us. I will inform our maintenance and F&B team regarding your feedback about the shower curtain and the pizza toppings.
Hope we can see you again soon in Sunshine Coast.
Kind regards,
David Dai
Front office manager
Novotel Sunshine Coast Resort
Customer review rating 4.5/5
Rob K.
Couples
-
Confirmed reviews ALL
Received a free upgrade nearer to the restaurant which was as amazing.
Dear Rob K.,
Thank you for your kind words regarding our reception service and the complimentary upgrade. We are thrilled to hear that you enjoyed your stay and found our location convenient.
We look forward to welcome you again in the future
Best regards,
Fed
Guest Service Agent
Novotel Sunshine Coast Resort
Customer review rating 4.0/5
Judy O.
Business
-
Confirmed reviews ALL
Attended a conference and enjoyed a little down time.
Dear Judy O.,
Thank you for your kind feedback. We are pleased to hear that you enjoyed your time at Twin Waters during your conference and were able to relax.
We look forward to welcoming you back in the future for another enjoyable stay.
Best regards,
Fed
Guest Service Agent
Novotel Sunshine Coast Resort
Customer review rating 1.5/5
Thanh T.
Families
-
Confirmed reviews ALL
the staff did my check-in did not know the details of "my sunshine moment" stay package that I booked, providing me a very bad check in experience I ever had. Details are below:
- my kid was around me at the time of check in, but she did not provide kid perks
-I had to mention that I have 1 hour free of paddleboard, then she provided me a voucher for it together with 1 Limoncello Spritz voucher.
-I said it should be 2 Limoncello Spritz vouchers, (1 for each adult per stay since I read the term of this package), then she had to ask her colleage and then provided 1 more for me)
-I also asked for late check out since I am a Gold member (did not remember all term of this "my sunshine moment" package which already included 12 pm late check out), and then she provided me 11.30 am check out.
So, overall, a very bad check in I ever had, I am entitled to have all benefits which are clearly mentioned in the package (easily found on the website), but I had to ask for it one by one, especially after she provided me the key card and the check in process is done. It means if I did not ask for those benefits then I did not get what the package is designed for customers, especially for a loyal gold member like me.
FYI, In other hotels, those vouchers are prepared and put altogether in an envelop for clients on those packages.
Hi Thanh,
Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations, especially with the check in experience. I will make sure to investigate this further and provide further training for the team. We appreciate that you selected the Your Sunshine Moment package. As this package is fairly new, I will make sure every team member is familiar with this moving forward.
Hope we can welcome you back for a better experience. Please do not hesitate to reach out should you wish to discuss this further.
Kind regards,
David Dai
Front office manager
Novotel Sunshine Coast Resort
Customer review rating 3.5/5
Zoey D.
Business
-
Confirmed reviews ALL
This is a well appointed resorts with amazing facilities, set in a wonreful forest, lake you can walk around or beach nearby. Rooms are spacious, bit dated but I like it as it gives some personality and touch of bygone era, that some more modern ones are lcking. I stayed here couple of times and woukd stay again. The only thing that tainted my stay this time is that I was put in a part of resort where there was construction going on all day from 7am. Hope my next stay would be better. Also had issues with TV remote not working or TV just turning off, but didn't have the time to call someone to fix.
Dear Zoey D.,
Thank you for sharing your feedback regarding your recent stay at Novotel Sunshine Coast Resort. We are pleased to hear that you appreciate the beauty of our surroundings and the character of our accommodations.
We sincerely apologize for the inconvenience you experienced due to construction activities during your visit. While we strive to enhance our facilities for the comfort of our guests, we understand that this can sometimes disrupt the serene environment we aim to provide. Additionally, we regret to hear about the issues with the television remote and the television itself. We encourage guests to report such matters to our staff so that we may address them promptly.
We hope to welcome you back in the future for a more enjoyable experience.
Nest Regards
Fed
Guest Service Agent
Novotel Sunshine Coast Resort
Customer review rating 5.0/5
Andrew &. P. M.
Business
-
Confirmed reviews ALL
Relaxing.
Dear Andrew &. P. M.,
Thank you for positive feedback regarding your recent stay with us.
We are delighted to hear that you found your experience perfect and relaxing.
We look forward to welcome you again in the future
Regards,
Fed
Guest Service Agent
Novotel Sunshine Coast Resort
Customer review rating 5.0/5
Kevin H.
Families
-
Confirmed reviews ALL
Large rooms, great view. Free activities. Everything you need in the one spot.
Dear Kevin H.,
Thank you for your kind feedback regarding your recent stay at Novotel Sunshine Coast Resort. We are delighted to hear that you enjoyed the spacious rooms, beautiful views, and the convenience of our location and activities.
Best regards,
Fed
Guest Service Agent
Novotel Sunshine Coast Resort
Customer review rating 4.0/5
Jayne D.
Couples
-
Confirmed reviews ALL
We were there for a short time, but lovely room upgrade.
Dear Jayne D.,
Thank you for your feedback regarding your recent stay.
We are delighted to hear that you enjoyed the room upgrade.
We look forward to welcoming you back for a longer visit in the future.
Best regards,
Fed
Guest Service Agent
Novotel Sunshine Coast Resort
Customer review rating 1.0/5
Ranjit S.
Families
-
Confirmed reviews ALL
While checking in, the girl did not take our card details and handed us the room keys. We could not get a drink or borrow a ball as we werent officially checked in. We had to go back to reception and present our card and get checked in again.
On a separate incidence, we went to redeem our drink vouchers and the bar maid was too busy to look at her phone instead of taking our order down. I asked her to redeem only a certain number of vouchers but she redeemed them all. Again causing us inconvenience. Perhaps do not be on your phone while serving customers!!
We have stayed here a few times before( prior to my accor membership) and have always enjoyed it. Sad to say this time we felt different. We even had our National LMG conference here last year. Perhaps we need to consider our next visit.
Hi Ranjit,
Thank you for your feedback. I really appreciate you being a loyal Accor member and a return guest to our resort. Sorry to heat that your stay on this occasion did not meet your expectations. I will make sure further training is provided for the reception staff to avoid miscommunication about chargeback facilities. And I will share the feedback regarding the bar experience to the relevant department for further review. This is not our standard, and we will make sure this won't happen again. I do hope that we can welcome you back in the near future for a better experience. We will make sure to look after your stay.
Please do hesitate to reach out should you wish to discuss further.
Kind regards,
David Dai
Front office manager
Novotel Sunshine Coast Resort
Customer review rating 1.5/5
Atkins D.
Business
-
Confirmed reviews ALL
They charged the wrong card, then refunded and I'm still witing from Monday to find out if what was said was actually done.
Hi D.,
Thank you for sharing your feedback, and I apologise for the inconvenience and frustration caused by the incorrect card being charged.
I can confirm that the refund has been processed from our end. Depending on your bank or card provider, it may take approximately 5–7 business days for the funds to appear back in your account.
I also apologise that you were left waiting for confirmation and had to follow up regarding this matter. Thank you for your patience and understanding while the refund is being finalised by your financial institution.
Kind regards,
David
Front Office Manager
Novotel Sunshine Coast Resort
Customer review rating 3.5/5
William C.
Families
-
Confirmed reviews ALL
Really enjoyed our overnight stay there. Definitely keen to come back and enjoy all it has to offer. Our room was looking a little tired. Skirting board pulling away from wall, tap didnt work properly in bathroom, cockroach in the room. Only slight blemishes on a wonderful stay.
Dear William C.,
Thank you for your feedback regarding your recent stay.
We are pleased to hear that you enjoyed our location and the friendly service provided by our staff.
However, we sincerely apologize for the issues you encountered with your room.
Your comments regarding the maintenance concerns will be addressed with our team.
We appreciate your understanding and look forward to welcoming you back for another enjoyable visit.
Best regards,
Fed
Guest Service Agent
Novotel Sunshine Coast Resort
Customer review rating 2.5/5
Steve P.
Families
-
Confirmed reviews ALL
The first thing we noticed when entering the room was it looks a bit old and the smell. I turned off the AC and left it off all 3 days because it smells.
Breakfast is pretty good.
The pool is good but seems unusually cold.
The food service for dinner on the first night was disappointing. It’s very expensive for what it is. It took about an hour to arrive. I think they need more staff in the kitchen during school holiday season.
The kids loved the activities.
Overall my recommendation would be to get the rooms updated and fix the smelly AC system.
Hi Steve,
Thanks for taking the time to share your thoughts with us! We're thrilled to hear you enjoyed our facilities, breakfast, and the kids' activities. It's always wonderful when families can create lasting memories together at our resort.
We appreciate your thoughtful feedback regarding the condition of the rooms. We’re constantly looking for ways to improve our accommodations, and your insights will certainly help us in that regard.
Regarding your dining experience, I apologize that the service didn’t meet the high standards we strive for, especially during the busy school holiday season. It’s definitely a challenge to keep up with demand when the resort is full, and your feedback about staffing will be taken into consideration to improve our service.
Thank you again for your valuable feedback. We do hope to welcome you back in the future with a much better experience!
Best wishes,
Niomi
Duty Manager
Novotel Sunshine Coast Resort
Customer review rating 3.5/5
Micha F.
Families
-
Confirmed reviews ALL
After a rocky start with the gentleman at the check in who was a bit all over the place.
Hi Micha,
Thank you for your detailed feedback. I'm glad to hear that you had a great stay with us, and we appreciate you being a Gold member with Accor. I will follow up with the team regarding your check in experience and will provide further training if it's required. Hope we can see you again soon in Sunshine Coast.
Please do not hesitate to reach out should you wish to discuss this further.
Kind regards,
David Dai
Front office manager
Novotel Sunshine Coast Resort
Customer review rating 3.5/5
Shandee D.
Families
-
Confirmed reviews ALL
Excellent facilities for kids. Spacious rooms. Great service from the staff. Only downside is the room cleaning. for 3 nights our room was never cleaned. had to find towels too as the staff were too busy
Hi Shandee,
Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our family-friendly facilities, spacious rooms, and the service provided by our team.
We are, however, very sorry that your room was not serviced during your three-night stay. This is certainly not the level of service we aim to provide, we will follow up with housekeeping team and investigate this further.
We would love the opportunity to welcome you back for a much smoother stay in the future.
Kind regards,
David Dai
Front office manager
Novotel Sunshine Coast Resort
Customer review rating 3.5/5
Ian T.
Solo
-
Confirmed reviews ALL
Nice public areas but dated rooms
Hi Ian,
Thank you for your feedback. We appreciate you being a Gold ALL member with us. Sorry to hear that your stay did not meet your expectations on this occasion. We have just started the renovation project at the resort, so we are expecting to see exciting changes once the project is finished. I do hope we can welcome you back in the near future for a better experience.
Please do not hesitate to reach out should you wish to discuss this further.
Kind regards,
David Dai
Front office manager
Novotel Sunshine Coast Resort
Customer review rating 3.5/5
Nikki M.
Families
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Confirmed reviews ALL
The kids had an amazing time during our stay. We enjoyed the water activities, the food was nice and the buffet breakfast was the best buffet breakfast we’d had. Customer service at reception was lovely. Only disappointment was the lack of parking for guests - we went out in the evening and when we got back we had to park on the opposite side of the resort and carry 3 sleeping children all the way to the room. The broken bridge near our room was quite unsafe and someone nearly fell off whilst carrying a child in the dark
Hi Nikki,
Thank you for sharing your experience. We’re delighted to hear the kids had an amazing time and that you enjoyed the water activities, food, buffet breakfast and the service from our reception team.
We’re sorry about the difficulty finding parking and the inconvenience this caused. We also appreciate you raising your concern about the broken bridge, we will address this issue with the team.
Thank you again for your feedback, and we hope to welcome your family back for another enjoyable stay.
Kind regards,
David Dai
Front Office Manager
Customer review rating 1.5/5
Quoc C. H.
Families
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Confirmed reviews ALL
Place and people is nice but food option is bad. From quality to option. Restaurant close on a sunday? Bar food had no care for quality. Chicken tender hard like a rock. Lost word for a novotel.
Hi Quoc,
Thank you for taking the time to share your thoughts with us.
We’re glad you enjoyed the atmosphere and our team, but I’m truly sorry to hear that the dining experience didn’t meet your expectations.
We take guest feedback seriously and will be sure to pass your comments to our team for consideration. Your experience is important to us, and we hope to welcome you back for a much better visit.
Best wishes,
Niomi
Duty Manager
Novotel Sunshine Coast Resort
Customer review rating 4.0/5
Kylie G.
Families
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Confirmed reviews ALL
Lovely nature resort, walking distance from the patrolled beach. Huge resort pool with lots of free activities on the lake for all. Great buffet breakfast and wood fired pizzas were a hit to.
Dear Kylie G.,
Thank you for your kind feedback.
We are delighted to hear that you enjoyed our family-friendly atmosphere, the proximity to the beach, and the various activities we offer.
It is wonderful to know that our buffet breakfast and wood-fired pizzas were a highlight of your stay.
We look forward to welcome you again in the future
Best regards,
Fed
Guet Service Agent
Novotel Sunshine Coast Resort
Customer review rating 3.5/5
Pankajkumar P.
Families
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Confirmed reviews ALL
Overall, we had a pleasant stay at Novotel. The hotel offers a great location, good facilities, and an excellent breakfast, all of which contributed positively to our experience.
However, the rooms are showing their age and are in need of renovation. The power points are located along the wall skirting, making them awkward and difficult to use. The bathrooms also feel dated and would benefit from modernisation. I was upgraded from a Lake View Deluxe Room to a One Bedroom Suite, which I greatly appreciated. However, I expected the suite to feature more modern fit-outs, and it was disappointing to find that it still felt quite outdated.
The highlight of our stay was the exceptional service provided by Ameena. She welcomed us warmly, explained everything clearly, arranged our room upgrade, and even personally walked us to the One Bedroom Suite to show us around. Her professionalism, friendliness, and customer-focused attitude were outstanding. Novotel needs more team members like Ameena.
Unfortunately, my experience with Marcel at the front desk was the complete opposite. I called to request a late checkout until 5:00 PM and was willing to pay the additional fee. Marcel advised that the room had already been booked for the next guest and therefore could not be extended, despite this arrangement having been discussed earlier with Ameena.
About an hour later, I visited the front desk in person and enquired about booking a One Bedroom Suite. Without realising I was the same guest he had spoken to on the phone, Marcel informed me that a One Bedroom Suite was available. When I then asked again about extending my current stay until 5:00 PM, he realised who I was and suddenly explained that the previous booking had been cancelled, meaning I could now stay until 5:00 PM for the additional fee.
This inconsistency was disappointing and left me questioning the honesty and transparency of the customer service provided. While Ameena demonstrated exactly what excellent hospitality looks like, my interaction with Marcel fell well short of expectations. Novotel would benefit from having more team members who genuinely care about guest requests and deliver honest, consistent service.
Hi Pankajkumar,
Thank you for your detailed feedback. I'm glad to hear that Ameena went above and beyond for her customer service and provided you a smooth check in experience. I will make sure to let her know. I will also investigate further about the miscommunication from our end regarding the late check out option. Although it is subject to availability, we should have explained this to you in a clearer way. I do hope we can welcome you back in the near future for a better experience. We have just started the renovation project at the resort, so we are expecting to see exciting changes once the project is finished.
Please do not hesitate to reach out should you wish to discuss this further.
Kind regards,
David Dai
Front office manager
Novotel Sunshine Coast Resort
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Frequently asked questions
Novotel Sunshine Coast Resort is located at 270 Ocean Drive, Twin Waters, 4564 Sunshine Coast, Australia. We are nestled near a private saltwater lagoon, just 100 meters from Mudjimba Beach and the Maroochy River. Nambour Railway station is 20 km away, and we provide 800 on-site parking spaces for your convenience.
Novotel Sunshine Coast Resort offers several room types:
Executive Rooms with King or Double beds and garden or lagoon views
Resort Rooms with Queen and Single beds
One Bedroom Suites with King beds and sofa beds
Overwater Bungalows
Accessible rooms and family-friendly options with extra bedding are also available.
Novotel Sunshine Coast Resort offers a variety of amenities:
Wi-Fi and parking for an additional fee
Buffet breakfast at Sola Restaurant for an additional fee
Outdoor pool and saltwater lagoon
Fitness center and Pilates studio
Thirteen meeting rooms and a business center
The resort is wheelchair accessible and features air-conditioned rooms with TVs.
Novotel Sunshine Coast Resort features Sola Restaurant for international cuisine and Sola Bar for all-day dining. The Deli Cafe offers coffee and pastries in the foyer. We provide:
Children's menus
Gluten-free and vegetarian options
Room service via TV ordering
Sola Restaurant is open daily for breakfast and selected evenings for dinner.
At Novotel Sunshine Coast Resort, check-in is from 03:00 PM and check-out is until 10:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Novotel Sunshine Coast Resort regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Novotel Sunshine Coast Resort using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Pets are not allowed at Novotel Sunshine Coast Resort.
Novotel Sunshine Coast Resort features 13 meeting rooms and a business center. Our largest event space covers 1125 square meters and can accommodate up to 1400 people in a theater layout or 800 for banquets.
Novotel Sunshine Coast Resort is a premier venue for weddings and events, featuring landscaped gardens, a private lagoon, and a sandy beach. We offer 13 meeting rooms and Sola Restaurant, which has a capacity for 300 guests and offers indoor or al fresco dining with lagoon views.
Novotel Sunshine Coast Resort is wheelchair accessible and offers rooms specifically designed for guests with reduced mobility. Features include:
Bathrooms with 32-inch wide doors and roll-in showers
Phone lights and visual alarms for the hearing impaired
Accessible parking and service in our dining areas
Yes, Novotel Sunshine Coast Resort allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
At Novotel Sunshine Coast Resort, you can walk to several nearby attractions:
Mudjimba Beach - 2 minutes
Maroochy River - 2 minutes
Maroochy River boardwalk - 5 minutes
18 hole golf course - 5 minutes
Patrolled surf beach - 5 minutes.
Business travelers at Novotel Sunshine Coast Resort can utilize:
Thirteen meeting rooms and a business center
High-speed Wi-Fi for an additional fee
Desks in all guest rooms
Daily buffet breakfast at Sola Restaurant
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