Novotel Sunshine Coast Resort Hotel 4 stars

Enjoyed our stay. Lots for kids. Breakfast, restaurant,facilities pretty good. Rooms and bathroom dated. However we spent very little time in the room so will come back and would recommend. Food a bit expensive but always an option to buy your own (few BBQs available).

Relaxing with plenty of space and activity for the kids. Food was tasty and service was great. The refurbished reception and bar was a pleasant surprise and much needed

On arrival at the novatel, we were greeted with friendly staff at the front desk. Especially one member ( nourel ). Then at the buffet breakfast the staff were quick to get us seated to enjoy our breakfast. All with very friendly smiles. I express to the manager on duty at the time how efficient his staff was. The assistant manager ( Stacey ) made our stay the most relaxing time at the novatel. She should be commended for her role as assistant Manager and the way her staff perform under her as her role as a Manager.

Disappointed with this hotel. Given a room upstairs with no lifts with 2 small children who are in prams. Moved to room way down end of resort with next to no lake view as I requested and paid for. Line up to check in and check out was way to long. More staff needed at this time. Could not call reception so had to leave room to go and see them. Pool looked so dirty I didn’t dare swim in it!

Twin Waters has improved very much so. We have been going there for five years and will continue to keep going. Great for families and kids

This hotel has always been exceptional because of the friendly flexible service. This time I was disappointed. My prepaid booking was cancelled when I arrived. I had requested an early check in so I could watch my husbands televised sports game at 2pm. I had to pay $50 to check in early as they had no record of it. We struck an incredibly rude lady in the kids games room. No uniform or badge on demanding $10 off us as we entered as we’d entered half way through happy hour accidentally. She was the rudest lady I’ve ever dealt with anywhere. Our breakfast wasn’t recorded despite booking a bed and breakfast room. Just disappointing all around. I’ve always loved staying here and have always had an upgrade or a lovely gesture each time I’ve stayed. Not sure I’ll stay again

Our room was rather dated and certainly needs attendance. Annoying things like the light in the bathroom not being able to be turned on at night as the light was connected to the wardrobe, bar fridge area which turned on at the same time and shone straight onto our kids. Thankfully iPhones have really good lights which was what we used. House keeping was very basic, which maybe this is the general in hotels. The bath/shower was never once cleaned in our 7 day stay. But the staff were very helpful when we asked for extra towels etc. Check in as a new accor member was a let down. On asking for pool towels we discovered that we required a voucher of some sort, we were never given these. Also priority check in as an Accor member seemed to be non existent. The pool area needs a revamp, it's a bit small for the amount of people using it at our stay. Overall we thought the hotel was ok but we wouldn't probably stay again.

Staff are always fantastic, we are always well looked after. Like the new bar, updated menu and happy hour. Restaurant food And service is great, always good to see familiar faces year in, year out. Miss the table tennis table would be great to see it back. Very enjoyable. Thank you.

We’ve stayed at major hotels and resorts in peak holiday periods previously but it seemed Twin Waters wasn’t able to operate efficiently with how many they had allowed to stay. The food was ordinary, service was slow and rude at times. Six umbrellas at the lagoon is not fair or sun smart. I paid $25 per child for use of water activities .... that we’re free. This fee also included all meals - but that was only dinner since we checked in after lunchtime. The kids buffet was the worst I have seen in a hotel.

I had a good time, great food, patrolled beach a very short walk away, plenty to do on site. The sour note was the check-in, there were 4 persons checking people in, the priority line was as is normal(for some sites) when busy being used as a normal check in, however with 4 in it also the longest, I dont like to cause fuss and hate death stares when walking past people for what to them seems no good reason, so as mantra Tweed Heads does use it as a priority and call people over when no priority(best way) or call any priority before taking the next guest.

It had everything we needed and we loved our time there. Only things to feedback were waiting to “recheck in” after doing it online and then doing it on arrival, before redoing it at 2 with a wait due to number of people. Otherwise only that if a quick question for reception usually only one person on the desk and busy with check ins do reasonable wait. All staff were amazing especially in the breakfast area! Even cleaners saying hello walking past was great. If rooms could be done earlier in the day when most people are out would have been amazing as always cane when we just returned for a rest for the day around 3 but understand and they were lovely. Also first call I wasn’t offered the package special but second I was which I immensely appreciate and it made my decision to bring the family. I have raved to everyone about this trip!

I was actually quite disappointed as it just seemed that no one cared regarding anything! I don't usually ever even comment, but the experience was disappointing as the resort itself is one I would like to share with other friends and family. That being said, we were travelling with my Dad who is older and diabetic. I mentioned this at the time of booking and stated that we needed a room close to facilities and bottom floor as their is no elevator. He was placed in the building furthest from everything so we had to drive to even go to the pool or restaurant. We were also placed upstairs and down the hall from him. He couldn't come to our room at all. I had also requested that we have an early check in at least as early as we possibly could because my Dad would need to eat and lie down. I was told that nothing has to be done and check in was 2pm. No one offered any assistance and it was a very hot day. I spoke with utmost respect at all times as I regularly do, however I felt that the staff was very rude and unhelpful. Its tainted my feeling towards this place, which is upsetting as I do think the place itself is quite cool. It was a bit disappointing that the kids water trampoline wasn't working yet I was told the kids would have use of that when we arrived. Overall my experience was not nearly as enjoyable as I would have liked. I definitely would have preferred that my Dad had a room close to us and to the amenities. I also think the staff need a code of conduct or improvement lesson on customer service. If there was nothing that could have be done or any assistance the least that could have happened was that they could speak to you with kindness. Thanks so much. Melanie P.

since we where there last a lot had changed. You were doing renovations fair enough but this time we found the meals in the new bar eating area very expensive especially for a family & weird descriptions and not enough like normal food like it was $30 for a beef burger disgusting. I probably won't be back even as a gold ACCOR member and have been there lot's. But apart from that we didn't get to check in until 3.30pm and then there was no do not disturb hanging things to put out or the save $15 off your bill if you didn't get your room made up.

Plenty of things to do for adults and kids alike.

Was great. Love that the kids have so much to do and it is a safe environment.