Novotel Sunshine Coast Resort Hotel 4 stars

TripAdvisor rating 4.0/5 75 reviews
Novotel Sunshine Coast Resort
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Onsite Cafe, Bar and Buffet Restaurant

  • Private saltwater lagoon

  • Walking distance to the patrolled surf beach

  • Le Club AccorHotels members save on resort beverages with MyGlass

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • Services for childrenPaying
  • Air conditioned
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Jacuzzi
  • Services for children
  • Golf course 18 holes (Nearby)
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Self-service catering
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive
Sunshine Coast
4564
twin waters
australia

Tel: +61754488000

Fax: (+61)7/54488001

Contact email

Check-in from 14h00

Check out up to 10h00

  • MAROOCHYDORE :   BUS TERMINAL DOMESTIC AIRPORT

  • By plane

    MAROOCHYDORE At 9.7km / 6.03 miles

  • By plane

    SUNSHINE COAST AIRPORT At 9.7km / 6.03 miles

  • By train

    NAMBOUR At 20km / 12.43 miles

GPS :-26.631233, 153.097443

Our accommodations

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Novotel Twin Waters Resort. This impressive Sunshine Coast hotel features 361 guest rooms and suites, each offering everything needed for a relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

Resort Room 1 Queen Bed Garden View

  • Max. number of persons: 4
  • Area: From 29
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Resort Room 2 Double Beds Garden View

  • Max. number of persons: 4
  • Area: From 29
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Resort Room 1 Queen and 1 Single Bed Garden View

  • Max. number of persons: 3
  • Area: From 25
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Resort Room 1 Queen Bed Lagoon View

  • Max. number of persons: 4
  • Area: From 29
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Resort Room 2 Double Beds Lagoon View

  • Max. number of persons: 4
  • Area: From 29
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Resort Room 1 Queen and 1 Single Bed Lagoon View

  • Max. number of persons: 3
  • Area: From 25
  • Views: Lagoon view *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

1 Bedroom Suite 1 King Bed Garden View

  • Max. number of persons: 4
  • Area: From 52
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

1 Bedroom Suite 1 King Bed Lagoon View

  • Max. number of persons: 4
  • Area: From 52
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Overwater Lagoon Suite 1 King Bed

  • Max. number of persons: 4
  • Area: From 75
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

2 Bedroom Suite 1 King 1 Queen 1 Single Bed Garden View

  • Max. number of persons: 7
  • Area: From 77
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

2 Bedroom Suite 1 King 1 Queen 1 Single Bed Lagoon View

  • Max. number of persons: 7
  • Area: From 77
  • Views: Lagoon view *

* Subject to availability

  • Coffee/tea making facilities
  • Bathroom products
  • TV room service ordering
  • Direct dial telephone

Our restaurants and bars

NOUVEAU RESTAURANT

Type of cuisine: International

Nouveau Restaurant is a cosmopolitan buffet style restaurant offering indoor and outdoor al fresco dining with lagoon and garden views. Open 7 days for breakfast and dinner, serving lunch on weekends only. Bookings recommended for groups of 8 or more

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE DELI CAFE

Type of cuisine: Cafe

The Deli Cafe is centrally located in the main foyer. The Deli offers a large range of grocery products, a bottle shop selection and a range of fine coffees and teas. The flair of our pastry chef is reflected in the delicious savories and pastries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

08:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SOLA

Photo non contractuelle / Strictly non binding

Available for private functions

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 1,125

  • Maximum capacity: 1,400 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Novotel Sunshine Coast Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

21,192 reviews

tripadvisor

TripAdvisor Rating 4.0/5

75 reviews

Great family holiday

TripAdvisor rating 4.0/5

Freedom315459 Family - 19/01/2020 TripAdvisor review

Fantastic facilities for school age children. Great food and Bar. Lacking decent internet, if I was an international visitor hoping to use wifi I would have been very disappointed. Also doesn't have any kind of playground for younger children. Paths around the resort are great. King single rooms are good.

Our regular family getaway destination

TripAdvisor rating 4.0/5

melina383 Family - 19/01/2020 TripAdvisor review

Twin waters is always a regular yearly (sometimes 2!) Holiday destination for our family and friends. Buffet breakfast was great. Bit disappointed this time round that the Inflatable park wasn't up but kids still had a great time

Overall a pleasant experience

TripAdvisor rating 4.0/5

salted-lemonade Family - 18/01/2020 TripAdvisor review

Staffs are friendly and always put on a smile, particularly the housekeeping and the staffs at the activity central. Room is clean. Checked in online and was told key will be ready on arrival, but not, the room isn't ready. And they can't help me to book a table at their restaurant. Buffet breakfast is good, but lacking variety for dinner buffet.

Great family stay

TripAdvisor rating 4.0/5

conorg109 Family - 18/01/2020 TripAdvisor review

I stayed with my daughters and a friend with his 2 children for 3 nights. It’s our 3rd year in a row. This year the whole foyer and bar area had been renovated which looks and works great. We love this resort because it’s so good for kids to be able to make their way around when and where they want to. The activities are great though was a pity the inflatables weren’t there anymore and I did miss the yummy fresh coffees in the mornings which were replaced by machines. But really appreciated the room upgrade and lovely cheese platter and bottle of bubbly we were given. Also the staff everywhere were so nice and friendly from the warm receptionist who checked us in, to the bar staff and also the cleaning crew who every morning left my daughters monkey on the bed with the remote in its hand and a cartoon show on the TV. Very thoughtful and my daughter loved that. Thanks for a great stay again.

Bar staff attitude

TripAdvisor rating 4.0/5

Iandpoulter Friends getaway - 18/01/2020 TripAdvisor review

I approached the bar and asked a female staff member for two gin martinis. I was told they only have vodka martinis. She was obviously out of here depth and shouldn’t have been behind the bar. I asked for them “ a little dirty” at which time a male staff member “Lincoln” intervened. He said to me a customer , “ no need to be a smart ass about it.” Never mind ME I’m only the customer Lincoln He the instructed one of his poor Male colleagues to “ go and get a s..t load of ice” Charming language Lincoln !!!!!!

2 nights / weekend

TripAdvisor rating 4.0/5

484joannak4551 Family - 16/01/2020 TripAdvisor review

Enjoyed our stay. Lots for kids. Breakfast, restaurant,facilities pretty good. Rooms and bathroom dated. However we spent very little time in the room so will come back and would recommend. Food a bit expensive but always an option to buy your own (few BBQs available).

Fun for the whole family

Customer review rating 4.1/5

Anthony Families - 15/01/2020 Confirmed reviews ALL

Relaxing with plenty of space and activity for the kids. Food was tasty and service was great. The refurbished reception and bar was a pleasant surprise and much needed

Mr

Customer review rating 4.1/5

John M. Families - 15/01/2020 Confirmed reviews ALL

On arrival at the novatel, we were greeted with friendly staff at the front desk. Especially one member ( nourel ). Then at the buffet breakfast the staff were quick to get us seated to enjoy our breakfast. All with very friendly smiles. I express to the manager on duty at the time how efficient his staff was. The assistant manager ( Stacey ) made our stay the most relaxing time at the novatel. She should be commended for her role as assistant Manager and the way her staff perform under her as her role as a Manager.

Disappointing not what I thought it was going to be

Customer review rating 4.1/5

Sonya Families - 15/01/2020 Confirmed reviews ALL

Disappointed with this hotel. Given a room upstairs with no lifts with 2 small children who are in prams. Moved to room way down end of resort with next to no lake view as I requested and paid for. Line up to check in and check out was way to long. More staff needed at this time. Could not call reception so had to leave room to go and see them. Pool looked so dirty I didn’t dare swim in it!

Twin Waters has improved very much so

Customer review rating 4.1/5

Liam R. Families - 15/01/2020 Confirmed reviews ALL

Twin Waters has improved very much so. We have been going there for five years and will continue to keep going. Great for families and kids

Facilities improved at the expense of service

Customer review rating 4.1/5

Vanessa Families - 15/01/2020 Confirmed reviews ALL

This hotel has always been exceptional because of the friendly flexible service. This time I was disappointed. My prepaid booking was cancelled when I arrived. I had requested an early check in so I could watch my husbands televised sports game at 2pm. I had to pay $50 to check in early as they had no record of it. We struck an incredibly rude lady in the kids games room. No uniform or badge on demanding $10 off us as we entered as we’d entered half way through happy hour accidentally. She was the rudest lady I’ve ever dealt with anywhere. Our breakfast wasn’t recorded despite booking a bed and breakfast room. Just disappointing all around. I’ve always loved staying here and have always had an upgrade or a lovely gesture each time I’ve stayed. Not sure I’ll stay again

OK

Customer review rating 4.1/5

Natalie Families - 15/01/2020 Confirmed reviews ALL

Our room was rather dated and certainly needs attendance. Annoying things like the light in the bathroom not being able to be turned on at night as the light was connected to the wardrobe, bar fridge area which turned on at the same time and shone straight onto our kids. Thankfully iPhones have really good lights which was what we used. House keeping was very basic, which maybe this is the general in hotels. The bath/shower was never once cleaned in our 7 day stay. But the staff were very helpful when we asked for extra towels etc. Check in as a new accor member was a let down. On asking for pool towels we discovered that we required a voucher of some sort, we were never given these. Also priority check in as an Accor member seemed to be non existent. The pool area needs a revamp, it's a bit small for the amount of people using it at our stay. Overall we thought the hotel was ok but we wouldn't probably stay again.

Summer holiday

Customer review rating 4.1/5

Michael P. Families - 15/01/2020 Confirmed reviews ALL

Staff are always fantastic, we are always well looked after. Like the new bar, updated menu and happy hour. Restaurant food And service is great, always good to see familiar faces year in, year out. Miss the table tennis table would be great to see it back. Very enjoyable. Thank you.

Not what we’ve come to expect from the Novotel brand

Customer review rating 4.1/5

Jr Families - 15/01/2020 Confirmed reviews ALL

We’ve stayed at major hotels and resorts in peak holiday periods previously but it seemed Twin Waters wasn’t able to operate efficiently with how many they had allowed to stay. The food was ordinary, service was slow and rude at times. Six umbrellas at the lagoon is not fair or sun smart. I paid $25 per child for use of water activities .... that we’re free. This fee also included all meals - but that was only dinner since we checked in after lunchtime. The kids buffet was the worst I have seen in a hotel.

All Great besides the beginning

Customer review rating 4.1/5

Joseph H. Couples - 15/01/2020 Confirmed reviews ALL

I had a good time, great food, patrolled beach a very short walk away, plenty to do on site. The sour note was the check-in, there were 4 persons checking people in, the priority line was as is normal(for some sites) when busy being used as a normal check in, however with 4 in it also the longest, I dont like to cause fuss and hate death stares when walking past people for what to them seems no good reason, so as mantra Tweed Heads does use it as a priority and call people over when no priority(best way) or call any priority before taking the next guest.

Loved it!

Customer review rating 4.1/5

Catherine F. Families - 15/01/2020 Confirmed reviews ALL

It had everything we needed and we loved our time there. Only things to feedback were waiting to “recheck in” after doing it online and then doing it on arrival, before redoing it at 2 with a wait due to number of people. Otherwise only that if a quick question for reception usually only one person on the desk and busy with check ins do reasonable wait. All staff were amazing especially in the breakfast area! Even cleaners saying hello walking past was great. If rooms could be done earlier in the day when most people are out would have been amazing as always cane when we just returned for a rest for the day around 3 but understand and they were lovely. Also first call I wasn’t offered the package special but second I was which I immensely appreciate and it made my decision to bring the family. I have raved to everyone about this trip!

Poor customer service

Customer review rating 4.1/5

Melanie Families - 15/01/2020 Confirmed reviews ALL

I was actually quite disappointed as it just seemed that no one cared regarding anything! I don't usually ever even comment, but the experience was disappointing as the resort itself is one I would like to share with other friends and family. That being said, we were travelling with my Dad who is older and diabetic. I mentioned this at the time of booking and stated that we needed a room close to facilities and bottom floor as their is no elevator. He was placed in the building furthest from everything so we had to drive to even go to the pool or restaurant. We were also placed upstairs and down the hall from him. He couldn't come to our room at all. I had also requested that we have an early check in at least as early as we possibly could because my Dad would need to eat and lie down. I was told that nothing has to be done and check in was 2pm. No one offered any assistance and it was a very hot day. I spoke with utmost respect at all times as I regularly do, however I felt that the staff was very rude and unhelpful. Its tainted my feeling towards this place, which is upsetting as I do think the place itself is quite cool. It was a bit disappointing that the kids water trampoline wasn't working yet I was told the kids would have use of that when we arrived. Overall my experience was not nearly as enjoyable as I would have liked. I definitely would have preferred that my Dad had a room close to us and to the amenities. I also think the staff need a code of conduct or improvement lesson on customer service. If there was nothing that could have be done or any assistance the least that could have happened was that they could speak to you with kindness. Thanks so much. Melanie P.

Customer review rating 4.1/5

Leanne H. Families - 14/01/2020 Confirmed reviews ALL

since we where there last a lot had changed. You were doing renovations fair enough but this time we found the meals in the new bar eating area very expensive especially for a family & weird descriptions and not enough like normal food like it was $30 for a beef burger disgusting. I probably won't be back even as a gold ACCOR member and have been there lot's. But apart from that we didn't get to check in until 3.30pm and then there was no do not disturb hanging things to put out or the save $15 off your bill if you didn't get your room made up.

Excellent

Customer review rating 4.1/5

Tash Families - 14/01/2020 Confirmed reviews ALL

Plenty of things to do for adults and kids alike.

Kid's paradise!

Customer review rating 4.1/5

Nicole C. Families - 14/01/2020 Confirmed reviews ALL

Was great. Love that the kids have so much to do and it is a safe environment.

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