BreakFree Grand Pacific Caloundra 3 stars

Customer review rating (ALL Rating) 4.2/5 629 reviews

BreakFree Grand Pacific Caloundra - Image 1
BreakFree Grand Pacific Caloundra - Image 2
BreakFree Grand Pacific Caloundra - Image 3
BreakFree Grand Pacific Caloundra - Image 4
100 Bulcock Street, 4551 CALOUNDRA, Australia

Description

Hotel extras

  • Make a splash in the lagoon pool and spas, overlooking the waterway of Pumicestone Passage

  • Visit the tour desk to find out about all the great activities to do and sights to see nearby

  • We have a BBQ area to cook up a storm after a day out exploring, or a day spent by pool

  • Perfectly positioned with water views, nearby dining, all just 50 metres from Bulcock beach

  • If you want to maintain your fitness routine while you're away there's a gym onsite

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Apartment

1 Bedroom Water View Apartment

Photo out of - 1 Bedroom Water View Apartment

With guaranteed water views, enjoy lots of space in the living area which opens out onto a large private balcony or patio area with spa. All apartments are air conditioned with Foxtel TV and kitchenette. Weekly servicing only.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 52 m² / 559 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Cleaning supplement
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Vacuum cleaner

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
  • 3 pers. max
  • 52 m² / 559 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony
See availabilities

Spacious living areas that open on to a large private balcony or patio area with a relaxing spa, making the 1 Bedroom Garden View perfect. All apartments have air conditioning, Foxtel TV and a kitchenette. Weekly servicing only.

  • Views:

    Garden View

Max. number of persons
3
Area
From 52 m² / 559 sq ft

Bedding

Queen size bed(s) x1

See availabilities

In the living area, there is plenty of space, with a generous balcony and private rooftop terrace with Jacuzzi and BBQ offering lots of room to stretch out and relax in this 1 Bedroom Roof Top apartment. Weekly servicing only.

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 52 m² / 559 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Cleaning supplement
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
See availabilities

The ideal accommodation for a family of 4, the 2 Bedroom Garden View features a fully equipped kitchen, laundry and cable TV in the lounge room. Relax in your spa bath, or enjoy the garden views from your patio or balcony. Weekly servicing only.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 112 m² / 1205 sq ft

Bedding

Single bed(s) x2

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Cleaning supplement
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Cleaning supplement
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
See availabilities

Relax on you rooftop terrace which features a private rooftop courtyard, Jacuzzi and BBQ area, ideal accommodation for a family. Apartments feature water views, air conditioning, cable TV, balcony, kitchen and laundry facilities. Weekly servicing only.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 112 m² / 1205 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Cleaning supplement
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Vacuum cleaner

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Cleaning supplement
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Cleaning supplement
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Cleaning supplement
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
See availabilities

Spectacular water views are to be had in the 3 Bedroom Rooftop Waterfront, with private rooftop courtyard, BBQ and Jacuzzi. Perfect for family, featuring air conditioning, corner bath, cable TV, balcony, kitchen and laundry. Weekly servicing only.

  • Views:

    Sea side

  • Most of the accommodation:

    Balcony

Max. number of persons
7
Area
From 140 m² / 1506 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x4

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Cleaning supplement
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
See availabilities

Hotel location

BreakFree Grand Pacific Caloundra

100 Bulcock Street
4551 CALOUNDRA
Australia

GPS:-26.804815, 153.129495

Telephone
Fax +61 7 5436 4455
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • MCY Additional charge
  • MAROOCHYDORE AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 43 rooms
  • 8 family rooms
  • 113 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Entertainment

  • Pool Table

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Business

3 Meeting rooms

Family

Services for children

  • Play area
  • Tourist guide for families

Well-being

BreakFree Grand Pacific Pool

  • Outside
  • On site

Gym & Wellness Services

  • On site
  • Sauna room

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 20 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators

Pool

Photo out of - Pool

Take in the sunshine and views of Pumicestone Passage from a poolside deck chair or take a dip in the heated pool or spa. There's also a sauna onsite for guests to enjoy

BreakFree Grand Pacific Pool

Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Heated Pool
  • Chlorure treatment

Access & Security

  • Staff trained in first aid

Take in the sunshine and views of Pumicestone Passage from a poolside deck chair or take a dip in the heated pool or spa. There's also a sauna onsite for guests to enjoy

If you wish to maintain your fitness routine while you're away there's a gym onsite. Afterwards, why not hit the sauna to relax, or the pool to cool down.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  629 reviews

Customer review rating 2.0/5

Raymond S. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. Firstly, I would like to sincerely thank you for your continued loyalty as a valued Accor Plus Gold member. I am genuinely sorry to hear of your disappointing experience and that we fell short of your expectations. Your concerns regarding the accessibility and safety of the shower are completely understandable, particularly given the difficulties you and your wife experienced. We recognise the importance of guest comfort and safety, and your feedback regarding the need for grab rails and apartment improvements will be shared with the relevant team and apartment owner for consideration. I also sincerely apologise that we were unable to accommodate your request to change apartments and, more importantly, that you felt your concerns were not met with the understanding and empathy you deserved. We completely appreciate your frustration regarding the neighbouring construction noise, particularly when it prevented you from enjoying your balcony and the beautiful views. Unfortunately, these works are outside our control, however, we understand the significant impact they can have on our guests' experience. As a valued returning guest, your feedback is especially important to us. I am disappointed that we have left you feeling this way and would welcome the opportunity to discuss your experience further should you wish to contact me directly. Thank you again for your loyalty and honest feedback. We sincerely hope to have the opportunity to restore your confidence in us in the future. Kind regards, Mariel F General Manager

Customer review rating 3.5/5

Jennifer C. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your detailed feedback and, most importantly, for your continued loyalty to Accor and BreakFree Grand Pacific. We are delighted to hear you continue to enjoy our fantastic location, beautiful views and relaxed atmosphere. It is also wonderful to know you found your apartment clean and our team friendly. I am, however, genuinely sorry that several aspects of your recent stay fell short of expectations. Your concerns regarding the dated apartment and the high shower access in Unit 68 are certainly appreciated, particularly from a guest safety perspective. We will ensure this feedback is shared with the relevant team and apartment owner for consideration. I also sincerely apologise for the confusion surrounding your payment and the inconvenience experienced with our after-hours check-in process, especially having to wait in the rain. We understand your frustration and appreciate your suggestions for improving these procedures. As a valued returning guest, your feedback is particularly important to us, and we truly appreciate you bringing these matters to our attention. Thank you again for your continued support. We hope to have the pleasure of welcoming you back for a more seamless and enjoyable experience next time. Kind regards, Mariel F General Manager

Customer review rating 5.0/5

Sharon W. Couples - Confirmed reviews ALL

Dear Guest, Thank you so much for your lovely review and for your continued loyalty as a valued Accor member! We are delighted to hear you enjoyed your stay and found your apartment lovely and comfortable. It is always wonderful to receive such positive feedback from our loyal guests. We truly appreciate your ongoing support and look forward to welcoming you back to BreakFree Grand Pacific for another enjoyable stay soon! Kind regards, Mariel F General Manager

Customer review rating 1.5/5

Nadine P. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback and, most importantly, for your continued loyalty as a valued Accor Gold member. We are pleased to hear you enjoyed our fantastic location and pool facilities. However, I am genuinely sorry that the condition of your apartment fell short of your expectations. We understand your disappointment regarding the dated furnishings, fittings and bedding. As our apartments are individually owned, upgrades and refurbishments can vary between rooms. Please be assured your comments will be shared with the relevant team and apartment owner for consideration. We also understand your disappointment regarding not receiving a room upgrade. While we always endeavour to recognise and reward our loyal members, complimentary upgrades are subject to availability at the time of arrival and unfortunately cannot always be guaranteed. We truly value your loyalty and sincerely apologise that your experience did not meet your expectations on this occasion. Thank you again for your honest feedback. We hope to have the pleasure of welcoming you back to BreakFree Grand Pacific for a more enjoyable stay in the future. Kind regards, Mariel F General Manager

Customer review rating 3.5/5

Lachlan B. Families - Confirmed reviews ALL

Dear guest, Thank you for the time to share your feedback with us. We are delighted to hear that you enjoyed our location and beautiful pool and spa facilities. However, we are very sorry to hear about the bites your wife experienced during your stay and the discomfort caused by the swelling. We understand how concerning this must have been and appreciate you bringing it to our attention. We will ensure your comments regarding the bedding and room are passed on to our housekeeping team for further investigation. We also sincerely apologise for the frustration caused by the car parking arrangements. We understand how difficult it would have been to access your vehicle in the allocated space particularly with a 4 x 4, and that relying on visitor parking without a guaranteed space was far from ideal. Your feedback is valuable and we will review these concerns with our team. Thank you again for your feedback. We are sorry that these issues detracted from your overall experience and we hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Kind regards, Anna Guest Service Agent

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. Firstly, I would like to sincerely thank you for your continued loyalty as a valued Accor Plus Gold member. I am genuinely sorry to hear of your disappointing experience and that we fell short of your expectations. Your concerns regarding the accessibility and safety of the shower are completely understandable, particularly given the difficulties you and your wife experienced. We recognise the importance of guest comfort and safety, and your feedback regarding the need for grab rails and apartment improvements will be shared with the relevant team and apartment owner for consideration. I also sincerely apologise that we were unable to accommodate your request to change apartments and, more importantly, that you felt your concerns were not met with the understanding and empathy you deserved. We completely appreciate your frustration regarding the neighbouring construction noise, particularly when it prevented you from enjoying your balcony and the beautiful views. Unfortunately, these works are outside our control, however, we understand the significant impact they can have on our guests' experience. As a valued returning guest, your feedback is especially important to us. I am disappointed that we have left you feeling this way and would welcome the opportunity to discuss your experience further should you wish to contact me directly. Thank you again for your loyalty and honest feedback. We sincerely hope to have the opportunity to restore your confidence in us in the future. Kind regards, Mariel F General Manager

Customer review rating 3.5/5

Jennifer C. Business - Confirmed reviews ALL

We have stayed here on several occasions, mostly because of the Accor connection. The hotel is well situated and we had a great view from the balcony. The room was dated and did not wor with the shape well. The bathroom was a concern. Whilst we are both healthy and fit we did wonder about the climb up and into the shower. There was no rail to assist and this would be difficult for some people. The after hours check in could be made more efficient. That said the staff were friendly. The hotel is secure and has a relaxed feel.

Dear Guest, Thank you for taking the time to share your detailed feedback and, most importantly, for your continued loyalty to Accor and BreakFree Grand Pacific. We are delighted to hear you continue to enjoy our fantastic location, beautiful views and relaxed atmosphere. It is also wonderful to know you found your apartment clean and our team friendly. I am, however, genuinely sorry that several aspects of your recent stay fell short of expectations. Your concerns regarding the dated apartment and the high shower access in Unit 68 are certainly appreciated, particularly from a guest safety perspective. We will ensure this feedback is shared with the relevant team and apartment owner for consideration. I also sincerely apologise for the confusion surrounding your payment and the inconvenience experienced with our after-hours check-in process, especially having to wait in the rain. We understand your frustration and appreciate your suggestions for improving these procedures. As a valued returning guest, your feedback is particularly important to us, and we truly appreciate you bringing these matters to our attention. Thank you again for your continued support. We hope to have the pleasure of welcoming you back for a more seamless and enjoyable experience next time. Kind regards, Mariel F General Manager

Customer review rating 5.0/5

Sharon W. Couples - Confirmed reviews ALL

Room was lovely and Very comfortable.

Dear Guest, Thank you so much for your lovely review and for your continued loyalty as a valued Accor member! We are delighted to hear you enjoyed your stay and found your apartment lovely and comfortable. It is always wonderful to receive such positive feedback from our loyal guests. We truly appreciate your ongoing support and look forward to welcoming you back to BreakFree Grand Pacific for another enjoyable stay soon! Kind regards, Mariel F General Manager

Customer review rating 1.5/5

Nadine P. Families - Confirmed reviews ALL

Apartment was very tired, fittings and furnishing need updating. Beds also need to be replaced

Dear Guest, Thank you for taking the time to share your feedback and, most importantly, for your continued loyalty as a valued Accor Gold member. We are pleased to hear you enjoyed our fantastic location and pool facilities. However, I am genuinely sorry that the condition of your apartment fell short of your expectations. We understand your disappointment regarding the dated furnishings, fittings and bedding. As our apartments are individually owned, upgrades and refurbishments can vary between rooms. Please be assured your comments will be shared with the relevant team and apartment owner for consideration. We also understand your disappointment regarding not receiving a room upgrade. While we always endeavour to recognise and reward our loyal members, complimentary upgrades are subject to availability at the time of arrival and unfortunately cannot always be guaranteed. We truly value your loyalty and sincerely apologise that your experience did not meet your expectations on this occasion. Thank you again for your honest feedback. We hope to have the pleasure of welcoming you back to BreakFree Grand Pacific for a more enjoyable stay in the future. Kind regards, Mariel F General Manager

Customer review rating 3.5/5

Lachlan B. Families - Confirmed reviews ALL

Lovely location and beautiful pool/spa area. Love that the pool was warm and the spa was actually hot. Our room was nice, although on the second night after I pulled down another blanket from the cupboard, my wife ended up getting bitten by something in the middle of the night and made the top of her arm swell and hot to touch, from then on we kept getting bitten by something! The car park was terrible- we have a 4x4 and were put right next to the gate and someone’s storage vault that sat on the car park line, we were unable to get out of the car once in the spot so could not park there. We were then told to just park in the visitor car parks which is fine, unless we went out and came back and there were none left!!

Dear guest, Thank you for the time to share your feedback with us. We are delighted to hear that you enjoyed our location and beautiful pool and spa facilities. However, we are very sorry to hear about the bites your wife experienced during your stay and the discomfort caused by the swelling. We understand how concerning this must have been and appreciate you bringing it to our attention. We will ensure your comments regarding the bedding and room are passed on to our housekeeping team for further investigation. We also sincerely apologise for the frustration caused by the car parking arrangements. We understand how difficult it would have been to access your vehicle in the allocated space particularly with a 4 x 4, and that relying on visitor parking without a guaranteed space was far from ideal. Your feedback is valuable and we will review these concerns with our team. Thank you again for your feedback. We are sorry that these issues detracted from your overall experience and we hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Kind regards, Anna Guest Service Agent

Customer review rating 2.5/5

Garry B. Couples - Confirmed reviews ALL

Two night stay - good location and great views - however unit very dated and furniture needs replacement

Good morning, Thank you for your feedback. We’re glad you enjoyed our location and the views during your stay. We appreciate your comments regarding the condition of the unit and furniture, and will pass them on to our team for consideration as we continue to improve our accommodation. We hope to have the opportunity to welcome you back in the future. Kind regards, Courtney Front Office Supervisor

Customer review rating 3.5/5

Shona H. Friends - Confirmed reviews ALL

The receptionist was lovely on arrival, but the parking directions were confusing and inaccurate. I had to park where she directed me, then walk back to reception to ask for more help. The highlighted instructions were difficult to follow; it would help if staff tried the route themselves so they could explain it clearly. The room was clean, and the verandah had a wonderful view over the pool and beach, but the room felt tired and the shower head was dirty. I was also surprised to find only a sheet on the bed. The spare blankets in the cupboard didn’t look inviting. Please provide a proper doona encased in clean white linen so guests can stay comfortable without needing to turn off the air conditioning.

Good morning, Thank you for sharing your feedback with us. We’re pleased to hear you enjoyed the view from your verandah and found the room clean. However, we’re sorry for the confusion with the parking directions and for the concerns regarding the room condition, shower head, and bedding. We appreciate your suggestions and will share your feedback with the relevant team for review as we continue to improve our guest experience. Thank you again for your comments. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Kind regards, Courtney Front Office Supervisor

Customer review rating 0.5/5

Leo M. Business - Confirmed reviews ALL

I wish your customer service was better . I sent an email as requested by Anna to you with my list of complaints . I still have not heard back . Really disappointing stay

Dear Leo, Thank you for your feedback. We sincerely apologise for the issues you experienced with the television and the condition of the kettle, as well as the delay in responding to your email. We understand your frustration and regret that your concerns were not addressed in a timely manner. This is not the level of service we aim to provide, and we appreciate you bringing these matters to our attention. Kind regards, Courtney, Front office Supervisor

Customer review rating 2.0/5

Vanessa F. Families - Confirmed reviews ALL

Dirty sheets on arrival in both bedrooms, rooftop spa water cloudy and not cleaned, no lift access to our room for the entire stay which wasn't communicated to us at check in, no workarounds for simple tasks like taking the rubbish down to the basement when we had no access from our building, main spa jets in the lagoon pool area not working. Too many maintenance/cleanliness issues that overshadowed the amazing location and facilities on offer.

Dear Guest, Thank you for sharing your feedback with us. We sincerely apologise for the cleanliness and maintenance issues you experienced during your stay. We understand your disappointment and regret that these concerns affected your overall experience. Your feedback has been noted and will be shared with our team for review and follow-up. We appreciate your positive comments regarding our location and facilities, and are sorry that we fell short of your expectations in other areas. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Courtney Front Office Supervisor

Customer review rating 4.0/5

Adam H. Families - Confirmed reviews ALL

Amazing pool area and helpful staff. Spacious apartment, just lacking basic condiments.

Good morning, Thank you for your lovely feedback. We’re pleased to hear you enjoyed our pool area, spacious apartments, and the service provided by our team. We appreciate your feedback regarding the basic condiments and will take this into consideration as we continue to improve our guest experience. We hope to welcome you back again soon. Kind regards, Courtney Front Office Supervisor

Customer review rating 3.5/5

Cameron D. Families - Confirmed reviews ALL

No trouble at all. Staff helped out with Early check-in and when we checked out offered car space and FACILITIES until we left for the day. Clean and tidy.

Dear guest, Thank you for taking the time to share your feedback with us. We are so pleased to hear your kind words about our team and that we were able to assist you with check in and parking. We also appreciate your kind comments regarding the cleanliness and tidiness of the room. However, we sincerely apologise for the inconvenience caused by the wet lounge during your stay. While we are glad our team explained the situation, we understand how disappointing it must have been not to fully enjoy this part of your room for most of your visit. Your feedback is valued and we will take this on board to help improve the experience for our future guests. Thank you again for your feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future! Warm regards, Anna Guest Service Agent

Customer review rating 5.0/5

Marie D. Solo - Confirmed reviews ALL

This is my 5th or 6th stay and I enjoy it each time. Great location and views. I try to return every 6 months as I call it my happy place. A place to unwind and do nothing.

Dear Guest, Thank you so much for your wonderful review and, most importantly, for your continued loyalty! It truly makes our day to hear that BreakFree Grand Pacific has become your "happy place"! Knowing that you have chosen to return to us time and time again means so much, and we are delighted that you continue to enjoy our beautiful location, stunning views and relaxing atmosphere. Your lovely comments about our team are also greatly appreciated, and we will be sure to share your kind words with everyone. We absolutely love being your home away from home and look forward to welcoming you back for your next well-deserved getaway in six months! Kind regards, Mariel F General Manager

Customer review rating 5.0/5

Brett D. Couples - Confirmed reviews ALL

It’s was a great place to stay

Dear Guest, Thank you for your lovely review! We’re so pleased to hear you had a comfortable and enjoyable stay and enjoyed our convenient location. It’s wonderful to know you were happy with all aspects of your experience. We really appreciate your feedback and look forward to welcoming you back for another great stay in Caloundra! Kindest Regards Mariel F General Manager

Customer review rating 2.5/5

Debbie W. Families - Confirmed reviews ALL

I very disappointed with the room I stayed in - 103. There were no hand towels, to dry hands after using the bathroom, the clock didn’t work we had to go to reception to get a new battery, the light on the range hood above the stove didn’t work, we had to ask reception to get this fixed to cook, no coffee table only a round side table placed in the middle of the lounge room, when I asked reception for a proper coffee table they offered another round side table - not good enough! No clothes basket to carry wet washing to hang on airer on balcony. We weren’t told of construction happening at the adjacent building Monaco prior to our stay or even when checking in so to be woken up at 6:50am by machinery every weekday we we there ruined our stay. We only slept in on the Saturday & Sunday prior to checking out. I know Breakfree has no control over this but if told prior to our stay we could have adjusted our holiday dates to suit as there was going to be no construction over Xmas holidays. To have no communication or choice about this was just bad management & has tainted me & my family from staying at any Breakfree in the future, let alone $2,215 we wasted! It ruined our holiday! Breakfree in all conscience should refund us for at least 5 days stays (we booked&stayed 7 days) because we weren’t told of the above. I look forward to hearing from management & even upper management about my experience & truly hope I receive a refund to be able to book another holiday in peace & that has everything that is required Regards Debbie W.

Dear Debbie, Thank you for taking the time to share your feedback with us. We sincerely apologise for the issues you experienced during your stay, including the missing amenities, maintenance concerns, and the disruption caused by the nearby construction. We understand how disappointing this must have been, particularly when you were looking forward to a relaxing family holiday. We regret that you were not informed of the construction prior to your arrival and appreciate your concerns regarding the lack of communication. We also apologise for the inconvenience caused by the issues within your room and the additional effort required to have them addressed. Your feedback has been noted and will be shared with our management team for review, as we recognise the importance of providing clear communication and ensuring our rooms are properly maintained for our guests. We are sorry that your experience did not meet your expectations and appreciate you bringing these matters to our attention. Kind regards, Courtney Front Office Supervisor

Customer review rating 4.5/5

Iain H. J. Business - Confirmed reviews ALL

work trip - conference

Dear Guest, Thank you for taking the time to share your feedback and experience with us. We are delighted to hear you enjoyed our friendly staff, convenient location and found your stay to be good value for money. We hope to welcome you back again for another enjoyable stay soon. Warm regards, Anna Guest Service Agent

Customer review rating 5.0/5

Tn L. T. Couples - Confirmed reviews ALL

Fantastic apartment and location, front desk service was great

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stacy Guest Service Agent

Customer review rating 5.0/5

Andrew D. Solo - Confirmed reviews ALL

This was my third stay here and again I was very satisfied. I received a friendly welcome at check in and the apartment was spacious and well equipped. The relaxing spa bath on the private balcony overlooking the water was a highlight. Cleanliness was good, although maybe more attention to detail is needed ... in the closet there was a vacuum cleaner with a cracked power adaptor which was prominently tagged "danger do not use" - I can't see why this was still there and not removed/ replaced.

Dear Guest, Thank you for choosing to stay with us for a third time and taking the time to share your wonderful feedback! We are delighted to hear you were once again very satisfied with your stay and that you enjoyed the friendly welcome and spacious, well-equipped apartment. We also appreciate you bringing the issue with the vacuum cleaner to our attention. We will ensure this is addressed with our team. Thank you again for your great review and we hope to welcome you back for your fourth stay very soon. Warm regards, Anna Guest Service Agent

Customer review rating 5.0/5

Tracey T. Families - Confirmed reviews ALL

We love staying here, the staff are always friendly and helpful, the location couldnt be better

Dear Guest , Thank you so much for your lovely feedback! We’re delighted to hear you enjoy staying with us and that our team and location continue to make your visits enjoyable. I’ll be sure to pass your kind words on to the team, and I’m sure Mariel will be very happy to hear you asked about her! We’re sorry that you weren’t offered your welcome drink during this stay. We’ll address this with the team to ensure our Accor members are recognised and receive their applicable benefits. We look forward to welcoming you back again soon! Kind regards, Siyath Front Office Manager

Customer review rating 4.0/5

Gary T. Business - Confirmed reviews ALL

All good

Dear Guest, Thank you so much for your wonderful feedback and for giving us such a high score! We’re delighted to know you enjoyed your stay with us. We also really appreciate your loyalty as an Accor Diamond member. It was a pleasure having you stay with us, and we hope to welcome you back to BreakFree Grand Pacific again soon. Kind regards, Siyath Front Office Manager

Customer review rating 4.5/5

Timothy N. Business - Confirmed reviews ALL

We stayed for a couple of nights in the roof top 3 bedroom on the waterfront. (Unit 54) The unit itself was large and comfortable especially for its age. It was clean and the top spa made all the difference especially with the lovely weather we had. The only issue I came across and find this in all large units is that the cooking facilities are average at best. Owners and operators have to be realistic with the amount of people who you need to cook or what's actually going to fit in supplied pans, especially in a 3-bedroom unit. In our unit, it had 1 decent pan which matched the cook top and then massive pan which was useless as it had only a small hot spot. How about having a fry pan as well? Yes, we have a roof top bbq, however, to transport food up the spiral stairs and no fridge up there doesn't make it worth the trouble. The stay was expensive for what it was, however, the location, waterfrontage and rooftop spa made it worth the stay.

Dear Guest, Thank you for taking the time to share such detailed feedback. We’re pleased to hear you enjoyed the rooftop apartment, spa, cleanliness and our waterfront location. We appreciate your comments regarding the cooking facilities and understand how important it is to have suitable cookware in a three-bedroom apartment. We will take your feedback on board and ensure these issues are addressed and the necessary improvements are made. We’re glad the rooftop spa and location helped make your stay worthwhile, and we hope to welcome you back again in the future. Kind regards, Siyath Front Office Manager

Other web-users rate our hotel

  • 369 reviews 9.4/10 Location
  • 526 reviews 5.9/10 Room
  • 252 reviews 8.1/10 Service
  • 15 reviews 3.5/10 WiFi
  • 191 reviews 5.2/10 Comfort
  • 161 reviews 4.4/10 Cleanliness
  • 109 reviews 3.1/10 Vibe
  • 73 reviews 6.3/10 Wellness Area

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