Dear Guest, Thank you for taking the time to share such lovely and detailed feedback! We are delighted to hear you enjoyed our fantastic location, beautiful ocean and pool views, and the facilities our resort has to offer. We especially appreciate your kind words regarding our pool maintenance team member. It is wonderful to hear his hard work and attention to detail have been recognised, and I will certainly pass on your lovely comments. We are also thrilled to hear you enjoyed our Halloween spirit! We sincerely apologise for the inconvenience caused by the lift being out of service and appreciate your understanding. We also acknowledge your concerns regarding the cleanliness, air conditioning vents and bathroom drainage. These are certainly areas that require attention, and your feedback will be followed up with our housekeeping and maintenance teams. Thank you again for your constructive feedback and for choosing to stay with us. We are so pleased you had an enjoyable stay overall and look forward to welcoming you back again soon! Kind regards, Mariel F General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback and for your valued loyalty! We are delighted to hear you enjoyed our fantastic location, spacious apartment and comfortable accommodation. We sincerely apologise for the maintenance and housekeeping issues you experienced during your stay. We completely agree that the little things can make a big difference to the overall guest experience, and your feedback regarding the bathroom fixtures, kitchen cabinetry, missing amenities and general presentation will be followed up with our team. We genuinely appreciate your constructive comments, as they help us identify areas for improvement and continue working towards better accommodation standards. Thank you again for your continued support, and we look forward to welcoming you back for an even more enjoyable stay in the future! Kind regards, Mariel F General Manager

Dear Guest, Thank you for your wonderful review and for your valued loyalty! We are delighted to hear that you and your friends had such an enjoyable getaway and appreciated our fantastic location, clean accommodation and well-maintained resort. Your lovely feedback means a great deal to our team, and we truly appreciate your continued support. We look forward to welcoming you all back for another fabulous girls' getaway soon! Kind regards, Mariel F General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased to hear you enjoyed our beautiful pool area and overall stay. I sincerely apologise for the inconveniences you experienced, particularly with the apartment maintenance, check-in process and disruptions caused by the ongoing works. Your feedback regarding these matters is appreciated and will be followed up with our team. We have recently welcomed some new team members, and we are working closely with them to ensure they are fully trained and confident in providing the level of service our guests deserve. We genuinely appreciate your patience and understanding during this time. I also wanted to personally thank you for your lovely comments regarding the after-hours assistance, as that was actually me! It was my pleasure to assist you, and I truly appreciate your kind words. Thank you again for your constructive feedback. We hope to welcome you back for an even better experience in the future. Kind regards, Mariel F General Manager

Dear Guest, Thank you for your lovely feedback and for your valued loyalty! We are delighted to hear you enjoyed your stay with us. We sincerely apologise that the spa was unavailable due to the recent weather conditions and understand how disappointing this would have been. We truly appreciate your continued support and look forward to welcoming you back for another wonderful stay, hopefully with the opportunity to enjoy all our facilities! Kind regards, Mariel F General Manager

Dear Guest, Thank you for your wonderful review and for choosing to stay with us for the third time! We truly appreciate your continued loyalty and support. We are delighted to hear you enjoyed your waterfront apartment and that our reception team provided such a welcoming and efficient check-in experience. It's especially lovely to receive such positive feedback from someone who works in the industry, and I will be sure to share your kind words with our team. We also appreciate you highlighting the condition of the mattress, and I will ensure this is followed up with our maintenance team. Thank you again for your lovely feedback. We look forward to welcoming you back for your fourth stay! Kind regards, Mariel F General Manager

Dear Guest, Thank you for taking the time to share your experience. I am genuinely sorry to hear about the difficulties you encountered, particularly after what must have already been a very stressful day following your car accident. Arriving to find your apartment had not been cleaned is certainly unacceptable, and I sincerely apologise for the inconvenience of having to return to reception with your luggage and wait for the room to be prepared. What is equally disappointing is the lack of follow-up regarding your concerns. This should have been addressed promptly, and I sincerely apologise that we have let you down in this regard. I completely understand your frustration and would appreciate the opportunity to speak with you personally to discuss your experience further and address your concerns. Please feel free to contact me directly at the resort on: ma… Once again, please accept my sincere apologies. Your feedback is being taken seriously, and I hope we have the opportunity to make things right. Kind regards,

Dear Guest, Thank you for taking the time to share your feedback following your recent return stay. I am genuinely disappointed and sincerely apologise that your experience once again fell below expectations, particularly as this complimentary stay was offered in the hope of restoring your confidence in our property. I would, however, like to provide some clarification regarding the apartment. Following the concerns raised during your previous stay, we addressed these directly with the apartment owner, who has since undertaken several improvements, including new floorboards, replacement carpet, a full repaint and air-conditioning repairs. While I acknowledge that you have experienced further concerns, I would like to reassure you that your previous feedback was taken seriously and that considerable efforts have been made to improve the apartment. I would also like to clarify that this apartment is advertised as a "Waterview" apartment rather than a "Rooftop" apartment, at the owner's request. The Waterview category was also the accommodation type offered as part of your complimentary return stay. That being said, I completely understand your disappointment regarding the cleanliness and maintenance concerns you have highlighted, particularly the ongoing issues with the air conditioning. I also sincerely apologise for the inconvenience caused by the lift being out of service, especially while travelling with young children. It is particularly disappointing to hear that you felt the need to depart early, and I am sorry that we were unable to provide the positive experience we had hoped for. I would genuinely appreciate the opportunity to speak with you personally to discuss your concerns further and address your experience on both occasions. Please feel free to contact me directly at the resort at your convenience: ma… Once again, please accept my sincere apologies. Your feedback is important to us, and I hope we have the opportunity to discuss this further. Kind regards, Mariel F General Manager

Dear Guest, Thank you for your wonderful review and for your valued loyalty! We are delighted to hear you enjoyed the spacious apartment, fantastic location and our beautiful pool facilities. It's lovely to know you were able to make the most of everything our resort has to offer. We also appreciate your feedback regarding the apartment's dated presentation, as we continue to work towards improving our accommodation standards. Thank you again for your continued support, and we look forward to welcoming you back for another fantastic stay! Kind regards, Mariel F General Manager

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed the beautiful ocean views from your apartment. However, I sincerely apologise for your disappointing experience with our reception team and the concerns regarding your drink vouchers. This is certainly not the level of service we strive to provide, and I have since addressed your feedback with our team to ensure we continue to improve our guest experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Kind regards, Mariel F General Manager

Dear Guest, Thank you for taking the time to share your lovely feedback! We are delighted to hear you enjoyed your stay with us while attending your reunion in Caloundra! It is wonderful to know our central location made it easy to enjoy the celebrations and catch up with friends, and that you appreciated the beautiful water views and cleanliness of your apartment. We also appreciate your comments regarding the dated decor and will certainly take these on board as we continue working towards improving our accommodation standards. Thank you again for choosing BreakFree Grand Pacific. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Kind regards, Mariel F General Manager

Dear Guest, Thank you for taking the time to share your lovely feedback! We are delighted to hear you enjoyed your stay and appreciated the cleanliness of our property and the friendly service provided by our team. We do sincerely apologise for the inconvenience caused by the lift being out of service and the maintenance issues within your apartment. We understand how these small details can impact an otherwise enjoyable stay, and your comments regarding the balcony door locks and bathtub fitting will be shared with our maintenance team for follow-up. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to BreakFree Grand Pacific for an even more enjoyable stay in the future! Kind regards, Mariel F General Manager

Dear Guest, Thank you so much for your wonderful review! We are delighted to hear you and your friends enjoyed your stay with us and made the most of our fantastic waterfront location, with shops, restaurants and everything you need just a short stroll away. It is also lovely to know you found your apartment clean and comfortable, and that our reception team made your arrival easy and welcoming. We will be sure to share your kind words with the team! Thank you again for choosing BreakFree Grand Pacific. We look forward to welcoming you and your friends back for another enjoyable getaway soon! Kind regards, Mariel F General Manager

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed our fantastic location, beautiful balcony views and overall stay. We sincerely apologise for the disruption caused by the ongoing works and understand your disappointment regarding the lack of prior notification. We also appreciate your feedback regarding the spa bath accessibility and understand the difficulties this may present for some guests. Regarding our televisions, we currently offer Foxtel for guest entertainment while we work towards further upgrades to our internet infrastructure to support smart TV and streaming capabilities in the future. Thank you again for your valuable feedback. We hope to welcome you back for another enjoyable stay. Kind regards, Mariel F General Manager

Dear Guest, Thank you for taking the time to share your feedback and for your continued loyalty as a valued Accor member! We are delighted to hear you enjoyed our fantastic central location, close to the waterfront, restaurants and shops, and found your apartment clean. I sincerely apologise for the disruption caused by the neighbouring construction works. While these are outside our control, we understand the impact on our guests and appreciate your feedback regarding clearer communication prior to arrival. Your comments regarding the bedside lamps, bedroom blinds and dated apartment presentation will be shared with our team for follow-up. We also appreciate you highlighting the booking availability discrepancy on the Accor App. Thank you again for your loyalty and valuable feedback. We hope to welcome you back to BreakFree Grand Pacific for a more relaxing and enjoyable stay in the future! Kind regards, Mariel F General Manager

Dear Guest, Thank you so much for your wonderful review and, most importantly, for your continued loyalty as a valued Accor member! We are delighted to hear you enjoyed your overnight stay and found your apartment beautifully appointed and comfortable. It is always lovely to know our guests have had such a positive experience, even during a short visit! We truly appreciate your kind words and ongoing support, and hope to have the pleasure of welcoming you back to BreakFree Grand Pacific for a longer, relaxing stay next time! Kind regards, Mariel F General Manager

Dear Guest, Thank you so much for your lovely review! We are delighted to hear you enjoyed our fantastic location and found your accommodation comfortable. It is also wonderful to know our team made you feel welcome with their friendly and polite service. We truly appreciate your kind words and look forward to welcoming you back to BreakFree Grand Pacific for another enjoyable stay! Kind regards, Mariel F General Manager

Dear Guest, Thank you for taking the time to share your lovely feedback! We are delighted to hear you enjoyed your stay with us, despite the wet weather! It is wonderful to know you appreciated our fantastic location, beautiful views and the cleanliness of your apartment. We also appreciate your feedback regarding the spa temperature and will pass this on to our maintenance team for review, as we want all our guests to enjoy our facilities comfortably. Thank you again for your kind words. We hope to welcome you back to BreakFree Grand Pacific soon, hopefully with a little more sunshine next time! Kind regards, Mariel F General Manager

Dear Guest, Thank you for taking the time to share your feedback and, most importantly, for your continued loyalty as a valued member of our loyalty program! We are delighted to hear you enjoyed your holiday with us, particularly the beautiful views, comfortable bed and our rooftop spa facilities. We also appreciate your honest feedback regarding the apartment's presentation, lounge comfort and cleanliness of the rug. We sincerely apologise that these aspects fell short of expectations and will ensure your comments are shared with the relevant team and apartment owner for review. We also understand your disappointment regarding the missing shade sail and appreciate you bringing this to our attention. It is wonderful to hear that, despite these concerns, you would choose to stay with us again. We truly value your loyalty and look forward to welcoming you back to BreakFree Grand Pacific for an even more enjoyable stay next time! Kind regards, Mariel F General Manager