BreakFree Grand Pacific Caloundra 4 stars

Customer review rating (ALL Rating) 4.3/5 843 reviews

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100 Bulcock Street, 4551 CALOUNDRA, Australia

Description

Hotel extras

  • Make a splash in the lagoon pool and spas, overlooking the waterway of Pumicestone Passage

  • Visit the tour desk to find out about all the great activities to do and sights to see nearby

  • We have a BBQ area to cook up a storm after a day out exploring, or a day spent by pool

  • Perfectly positioned with water views, nearby dining, all just 50 metres from Bulcock beach

  • If you want to maintain your fitness routine while you're away there's a gym onsite

Our accommodation(s)

Hotel location

BreakFree Grand Pacific Caloundra

100 Bulcock Street
4551 CALOUNDRA
Australia

GPS:-26.804815, 153.129495

Telephone
Fax +61 7 5436 4455

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Take in the sunshine and views of Pumicestone Passage from a poolside deck chair or take a dip in the heated pool or spa. There's also a sauna onsite for guests to enjoy

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  843 reviews

TripAdvisor Rating  4.0/5  1,494 reviews

Poorly maintained and in need upgrade

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Very well located, close to the beach and shops etc. However, our room was unclean and in need of a major upgrade. Our room had an odd odour as soon as you walked in. Bathroom taps dripping and toilet running non stop for our entire stay. Water was turned off for 5+ hours when originally told 1-2 hours for maintainance. Room was in need of pest control. Cockroaches, bugs and ants crawling in kitchen and in dinning table. Decor and furniture very warn out and dated. Pool was being upgraded which meant it was out of action which included building construction noise and works all day. Overall very disappointing stay

Dear Emily A., Thank you for sharing your feedback of your recent stay at Breakfree Grand Pacific. It is disappointing to read that your room did not meet your expectations, and we are truly sorry for the inconvenience caused by the cleanliness, maintenance, and pest control issues. This is certainly not the standard we strive to provide. We understand how frustrating it must have been to experience the odour, plumbing issues, and pest problems. this has now been addressed with our maintenance department. In relation to the water outage, this was extended at the last minute and there was no other option but to continue the works which caused the longer outage. Truly sorry that this happened. Regarding the pool and construction noise, we apologise for not having communicated the full extent of the renovations more clearly, and we appreciate your understanding during this time. Thank you again for bringing these matters to our attention. Kindest Regards Mariel Fischer General Manager

Excellent room

Customer review rating 4.5/5

Dannielle Couples - Confirmed reviews ALL

Firstly we were disappointed when we found out the pool was under construct and unable to be used and not advised of this when I called and booked. We only found out two weeks prior to our trip however after looking for other accommodation at that time of year decided to stick with our booking with discounted rates which was appreciated. We had requested the room we had stayed in previously which was not guaranteed and ended up with a different room but we loved it even more! So we have a new fave room now. Hopefully next trip we can get that room again. Staff were extremely helpful especially when we realised our hilux was too high for underground parking. Loved our stay and hopefully we can re book again soon with the pool in use and some sunshine! Thank you for a great place to stay! Mike and Dannielle

Dear Mike and Dannielle, Thank you very much for your thoughtful feedback! We’re so glad to hear that, despite the pool being under construction, you had a wonderful stay and found a new favorite room. We truly appreciate your understanding and patience regarding the pool situation, and we’re pleased that the discounted rates helped make your decision easier. It’s fantastic to know that our staff was able to assist with your parking situation and that their efforts contributed to a positive experience. We’ll do our best to accommodate your room request on your next visit. Thank you again for staying with us and hope to see you again when the pool is back open! Kindest Regards Mariel Fischer General Manager

Customer review rating 4.0/5

Jo Families - Confirmed reviews ALL

Excellent customer / reception service. We were disappointed that we weren't advised until a week before our stay that the pool was out of service. WHilst we were aware that renovations had been underway, we were not aware that they would still be going by the time our booking came around. This did negatively impact our enjoyment at the resort.

Dear Jo C., Thank you for your feedback during your recent stay at Breakfree Grand Pacific, and we truly appreciate your kind words about our customer and reception service. We sincerely apologise for the inconvenience caused by the pool being out of service during your stay. We understand how important amenities like the pool are to the overall experience, and we're sorry that this impacted your enjoyment. We strive to provide accurate and timely information to all our guests, and we regret that this was not communicated sooner in your case. Please know that we are working to ensure that any ongoing renovations or maintenance are properly communicated well in advance to avoid similar situations in the future. due to the size of this renovation it has put a lot of pressure on the team to ensure that each guest is contacted prior to arrival, as you can understand we have bookings drop in everyday and keeping on top of this can be difficult at times We hope to have the opportunity to welcome you back and provide you with a more seamless experience. Kindest Regards Mariel Fischer General Manager

Good location, nice view, horrible construction is going on.

Customer review rating 2.5/5

Rene Families - Confirmed reviews ALL

Sitting on a balcony with a morning coffee and have to listen noise from 30m construction site. Reception called me before check-in and told me there is a pool renovation. I asked them if it's gonna affect us, and I've been told there is no noise only we don't have a pool acces.

Dear Rene M., Thank you for taking the time to tell us about your experience at the BreakFree Grand Pacific Caloundra. I’m glad to hear that you enjoyed the location and the view, but I’m truly sorry to hear about the noise from the pool construction. We understand how disruptive that can be, especially when you’re hoping for a peaceful stay. I also apologise for the miscommunication regarding the pool renovation. It’s disappointing that you were not informed about the construction noise, and we will address this with our team to ensure more accurate information is provided in the future. Additionally, I sincerely apologise for the inconvenience with the locked gate next to the pool and the difficulty accessing the building with your room card. This is certainly not the experience we want to provide, and I will have now investigated this issue and awaiting door replacements to prevent it from happening again. We appreciate your understanding and hope to have the opportunity to welcome you back for a more relaxing stay. Kindest Regards Mariel Fischer General Manager

Fantastic stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Location is very convenient. Room was lovely and well presented. Perfect for a quick getaway

Dear Julia C., Thank you for sharing your wonderful feedback about your recent stay at Breakfree Grand Pacific! We’re thrilled to hear that you had a fantastic stay and found the location convenient. It’s great to know that the room met your expectations and was perfect for your getaway. We appreciate you bringing up your booking experience. We’ll certainly look into the availability issue through the ALL app to ensure a smoother process for future guests. We hope to welcome you back again soon for another enjoyable stay! Kindest Regards Mariel Fischer General Manager

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.