BreakFree Grand Pacific Caloundra 3 stars

Customer review rating (ALL Rating) 4.1/5 656 reviews

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Description

Hotel extras

  • Make a splash in the lagoon pool and spas, overlooking the waterway of Pumicestone Passage

  • Visit the tour desk to find out about all the great activities to do and sights to see nearby

  • We have a BBQ area to cook up a storm after a day out exploring, or a day spent by pool

  • Perfectly positioned with water views, nearby dining, all just 50 metres from Bulcock beach

  • If you want to maintain your fitness routine while you're away there's a gym onsite

Our accommodation(s)

Hotel location

BreakFree Grand Pacific Caloundra

100 Bulcock Street
4551 CALOUNDRA
Australia

GPS:-26.804815, 153.129495

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Take in the sunshine and views of Pumicestone Passage from a poolside deck chair or take a dip in the heated pool or spa. There's also a sauna onsite for guests to enjoy

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  656 reviews

Customer review rating 4.0/5

Stephen E. R. Couples - Confirmed reviews ALL

Friendly, helpful staff

Customer review rating 5.0/5

Stuart H. Solo - Confirmed reviews ALL

Very happy with the resort management was fantastic to deal with would highly recommend, and definitely will use the service again

Dear Stuart, Thank you so much for your wonderful review! Your support means so much to our team. We’re delighted to hear that you found our management team fantastic to deal with. Providing excellent service and support is always our goal, and we’re pleased we could assist you. Thank you again for your kind feedback. We truly appreciate it and look forward to welcoming you again in the future! Kind regards, Riley C Guest Service Agent

Customer review rating 3.0/5

Stuart G. Couples - Confirmed reviews ALL

Welcome drink turned out to be a bottle of water not impressed but it got worse. First day no water 2-4 pm then no hot water till midnight so no shower. Second day horrendous jackhammer noise intermittently tfrom 9am till 4pm and same 3rd day. We should not have been put in this apartment without being told that this work was going to effect the enjoyment of our stay and should have been offered a rooftop appointment with water views not affected by water and noise issues before or when we booked iin.On 2nd day we were offered a garden view appointment but as we booked rooftop with water views appt this offer was a poor alternative.

Dear Stuart, Thank you for your valuable and honest feedback. We appreciate you taking the time to write about your experience. We are very sorry to hear about the issues you encountered during your stay. We apologize for the inconvenience caused by the lack of hot water and the noise disruptions resulting from work being done around the resort. We are disappointed that we were unable to offer a more suitable alternative room during your visit. We also apologize that we weren't able to provide a better complimentary drink option. As we do not have a restaurant or bar on site, our available options are limited, and we understand this may have been disappointing. Despite these issues, we are grateful for the positive ratings you gave regarding our team, the cleanliness and the check-in/check-out experience. Your feedback is greatly appreciated and helps us identify areas where we can improve. We hope we can welcome you back in the future and provide with a way better experience. Warm regards, Riley C Guest Service Agent

Customer review rating 4.5/5

Cheryl M. Couples - Confirmed reviews ALL

Beautiful styled unit with lovely outlook very comfortable well equipped kitchen Located centrally to eateries spoilt for choice and supermarkets Broad walk and parks close by Not noisy Loved it

Dear Cheryl, Thank you for your lovely review. We're so happy to hear you enjoyed the unit, the beautiful outlook, and our central location. It's great to know you were able to enjoy the nearby restaurants, supermarkets, parks, and boardwalk, while still having a quiet and relaxing stay. We really appreciate your kind words and hope to welcome you back again soon. Kind regards, Courtney Front Office Supervisor

Customer review rating 4.0/5

Rosalie T. Families - Confirmed reviews ALL

Very attractive room and location, but

Dear Rosalie, Thank you for your feedback and for leaving such a high rating despite the issues you encountered. We're delighted to hear that you found the room nice and enjoyed our location. We apologize for the concerns you experienced with the bathroom. While we're pleased that you found the rest of the room clean, a toilet odour and visible staining are certainly not in line with the standards we aim to maintain. Your comments have been shared with our housekeeping team so that they can address these concerns. We truly appreciate your understanding and your valuable feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide an even better experience on your next stay. Kind regards, Riley C Guest Service Agent

Other web-users rate our hotel

  • 375 reviews 9.5/10 Location
  • 540 reviews 5.8/10 Room
  • 268 reviews 8.1/10 Service
  • 20 reviews 4.3/10 WiFi
  • 201 reviews 5/10 Comfort
  • 157 reviews 4.4/10 Cleanliness
  • 116 reviews 3.4/10 Vibe
  • 70 reviews 6.2/10 Wellness Area

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