Dear Rachael, Thank you for taking the time to review your recent stay with us at Breakfree Grand Pacific. I am delighted to read you enjoyed the wonderful location and found our staff to be friendly & helpful. Please accept my most sincere apologies the room cleanliness & style was outdated. I will be sure to pass this onto the Housekeeping Team & Owner of the unit to improve the standards We look forward to welcoming you back in the near future. Kindest Regards, Mikaela Heerings General Manager

Dear Mario M., We very much appreciate your comments regarding your stay at the BreakFree Grand Pacific Caloundra. It is always a pleasure to receive positive feedback. Fantastic to hear that you were able to enjoy our handy location, our friendly staff and our lovely apartments. Thank you again for sharing your experience, we hope to see you again on your next trip to Caloundra! Sincerely, Mariel Fischer Rooms Division Manager

Dear D. D., Thank you for taking the time to review Breakfree Grand Pacific and providing such wonderful feedback! So great to read that you found our apartments beautiful and clean and that you were able to experience our great location and wonderful reception team. Thank you again, please come visit soon! We would love for you to stay with us again! Sincerely, Mariel Fischer Rooms Division Manager

Dear Stephanie B., Thank you for taking the time to tell us about your experience at the BreakFree Grand Pacific Caloundra. I do apologise that your experience did not meet your expectations and that you found the property difficult to get around, this is obviously not what we want our guests to experience. Our reception team would have been more than happy to help and explain this to you during your stay, for any assistance or questions you may have during your stay, our in-room phones will have you connected directly with reception staff. I will suggest to the Front Office team to make a map for our guests or arrival for any wheelchair or pram access, as we do not want to overwhelm our guests with too much information when they arrive. Appreciate your feedback and we will work on these improvements for our arrivals. Thank you and we hope that you will come stay with us again in the near future. Sincerely, Mariel Fischer Rooms Division Manager

Dear Alan R., Thank you for taking the time to tell us about your experience at the BreakFree Grand Pacific Caloundra. It is upsetting that your experience did not meet your expectations. It is disappointing to read that you did not enjoy your stay with us and that your check experience was not the best. Due to security reasons and our Privacy Policy we require the name of the booking and same guest that is checking in to match, this is required for all guests through-out Accor hotels to ensure the safety of each guest. It is unfortunate that you found our reception and check in parking area difficult to manoeuvre around due to the rain, this may have been due to check in time and majority of guests would have the same idea to keep out of the rain and park undercover where they can. Our rooms are a mixture of renovated or partially renovated or standard units, so if there is a request of one of these that you prefer, our team are happy to add this into your reservation prior to your arrival, not all requests are guaranteed however, we will do our best to meet this request for you. We are also happy to take your feedback to our owners of each unit to help improve our standards of our units. We appreciate you taking the time sharing your concerns, and feedback regarding your stay. Your feedback has been passed onto management for further discussion and improvements where we can. Sincerely, Mariel Fischer Rooms Division Manager

Dear Evan and Marianne T., We very much appreciate your comments regarding your stay at the BreakFree Grand Pacific Caloundra. It is always a pleasure to receive positive feedback about our fantastic location and that you found your stay to be excellent! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariel Fischer Rooms Division Manager

Dear Katie F., Thank you for taking the time to tell us about your experience at the BreakFree Grand Pacific Caloundra. It is disappointing to read that the cleaning quality was not up to standard, I have discussed your comments with the team further. Very happy to hear that you found our staff to be amazing, I have passed on your comments to the team! Also fantastic to read that you enjoyed our location and found our rooms to be well equipped and a good size for your stay. Thank you again for providing your feedback and we hope to have you stay again with us in the near future. Sincerely, Mariel Fischer Rooms Division Manager

Dear Maree A R., We very much appreciate your comments regarding your stay at the BreakFree Grand Pacific Caloundra. Thank you for providing such positive feedback about your stay and our friendly staff. It is so great to read that you enjoyed your stay and that it was relaxing and you were able to enjoy our beautiful views and handy location! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariel Fischer Rooms Division Manager

Dear Cathy O., Thank you for taking the time to review your stay at BreakFree Grand Pacific Caloundra. It is lovely to hear that you found our staff to be friendly and were able to enjoy our fantastic location. Thank you for providing feedback on the Wifi and that you didn’t find it the best, we will bring this up to our provider to hopefully have this improved. Thank you again for providing such lovely feedback and we hope to see you again in the near future! Sincerely, Mariel Fischer Rooms Division Manager