BreakFree Grand Pacific Caloundra 4 stars

Customer review rating (ALL Rating) 4.1/5 709 reviews

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BreakFree Grand Pacific Caloundra - Image 2
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100 Bulcock Street, 4551 CALOUNDRA, Australia

Description

Hotel extras

  • Make a splash in the lagoon pool and spas, overlooking the waterway of Pumicestone Passage

  • Visit the tour desk to find out about all the great activities to do and sights to see nearby

  • We have a BBQ area to cook up a storm after a day out exploring, or a day spent by pool

  • Perfectly positioned with water views, nearby dining, all just 50 metres from Bulcock beach

  • If you want to maintain your fitness routine while you're away there's a gym onsite

Our accommodation(s)

Hotel location

BreakFree Grand Pacific Caloundra

100 Bulcock Street
4551 CALOUNDRA
Australia

GPS:-26.804815, 153.129495

Telephone
Fax +61 7 5436 4455

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Take in the sunshine and views of Pumicestone Passage from a poolside deck chair or take a dip in the heated pool or spa. There's also a sauna onsite for guests to enjoy

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  709 reviews

TripAdvisor Rating  3.9/5  1,503 reviews

Such a disappointment. Quite unbelievable!

TripAdvisor rating 1.0/5

Ligoalli TripAdvisor review

This unit # 21 , has the most fabulous position and view. I can’t believe that a unit in such a prime position has been let run down in this way. The view is literally the only reason you would stay in this unit but unfortunately even the superior aspect cannot outweigh the negatives…. Of those there were so many: The heat was intense ! The air conditioning was not satisfactory for this sized unit. It had no cooling impact at all. We felt like we were in a terrarium. It was difficult to sleep at night. The fans were useless too, some barely moving and noisy, My son couldn’t stand the front corner bedroom & resorted to try to sleep on the couch The roof top BBQ didn’t work. There was a sign on it indicating this but we were not informed ahead of time,. This was a great inconvenience to us as we arrived with loads of meat ready for many roof top BBQ s. Apparently it’s on order ! The manager kindly compensated for that at least. Mould was prevalent in the ensuite bathroom. Dead plants with thorns were in several pots on the balcony & roof top. There was a rusty , sharp planter box on the balcony also containing dead plants. Such a health & safety issue especially with young children. The roof top spa and cover was old & deteriorating , polluting the water with foam & plastic pieces & leaking. It was not inviting at all! The furniture was old , stained, cluttered , mis matched & dysfunctional. Honestly, how does this even meet letting pool standards?! Are there standards? The carpet is worn out & badly stained. At $400 per night the poor standard of this unit is quite unbelievable. We found it embarrassing & didn’t invite our friends up. If we didn’t have children we didn’t want to disappoint , we would have left & demanded a full refund . You should not feel relief when you leave your holiday unit but that’s how we felt. Such a disappointment as we have had several pleasant stays before in this complex. Management need to lift their game and require set standards of units in a letting pool. I don’t know how this unit can meet health & safety standards let alone holiday luxury that you expect from Accor hotels . We did not receive what we paid for and know for the money that we paid we could have experienced luxury next door at Monaco!

Customer review rating 1.5/5

Sandy S. Families - Confirmed reviews ALL

Our unit was dirty....unit 40. In the second bedroom, the filter for the air-conditioning was full of dust and crap. The air-conditioning wasn't very cold even on 17 degrees BUT the worse thing was the fridge. The freezer worked, but the fridge wasn't keeping things cold. We spoke to centre management about this and they gave us a small bat fridge to use for 2 days. Then they came to take back the bar fridge and said they would send a maintenance guy. He came to have a look and said with these old fridges, take everything out and defrost over night and it should be fine. Right!! What do we do with our food???? The days had been warm...30+ degree days. So, consequently....we had to throw out 2 lots of litre yogurts, milk, chicken, dips etc. For the money we paid....it definitely wasn't worth it!

Dear Guest , Thank you for taking the time to share your experience. I’m really sorry to hear about the issues in Unit 40 — the cleanliness, the air-conditioning, and especially the fridge problems. I completely understand how frustrating it must have been to have to throw out food, especially on such hot days. This is definitely not the experience we want for our guests, and I appreciate you letting us know so we can make improvements. Our housekeeping and maintenance teams have been informed so we can make sure this doesn’t happen again. We’re truly sorry for the inconvenience and disappointment during your stay, and we really appreciate your feedback. Thank you Siyath W Front Office Manager

Customer review rating 4.5/5

Jo C. Couples - Confirmed reviews ALL

We usually stay once a year here and have done for at least a decade. It is always reasonably priced and we love the location.

Customer review rating 3.5/5

Karin M. Families - Confirmed reviews ALL

Unit was tired & outdated. Lounge was so old. Rooftop spa all cracked. Outdoor pool area taken over by a group of 30 non-residents on the Saturday for 4 hours.

Customer review rating 2.0/5

Karen D. Families - Confirmed reviews ALL

Immediately upon entry to the unit it was extremely hot. After questioning reception it was advised the air conditioner was old and doesnt work well when hot. And it was hot and made it very uncomfortable. The unit itself was clean with the exception of outdoor furniture which had cobwebs all over it and were not able to be sat on as the material had perished . The beds are comfortable which was appreciated. The rooftop area while nice has no covered area at all so is only usable early or late in summer. The kitchen is poorly equipped and the worst we have experienced. No serving plates, no tongs to use the bbq, nothing plastic to be able to eat on the roof, nothing to clean the bbq with . Even salt and pepper would have been nice. Things like this either make a unit really great or not worth the money. The location is great though and among the best spots in Caloundra. The resort is great, this unit not so much. It seems management/owner has not looked through this unit for some time.

Dear Guest, Thank you for taking the time to provide us with your feedback. We sincerely apologise for the issues you experienced during your stay. We appreciate your comments regarding the air conditioning, outdoor furniture, and kitchen equipment, and we will be addressing these with the owner to ensure the unit is better maintained and fully equipped for future guests. We’re glad to hear the beds were comfortable and that you enjoyed the rooftop area and the location. We hope to have the Opportunity to welcome you back to a unit that better reflects our Quality and Comfort our guests expects. Thank you Siyath W Front Office Manager

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Other web-users rate our hotel

  • 362 reviews 9.6/10 Location
  • 528 reviews 6/10 Room
  • 277 reviews 8.3/10 Service
  • 26 reviews 2.5/10 WiFi
  • 194 reviews 4.8/10 Comfort
  • 173 reviews 6.8/10 Pool
  • 154 reviews 4.3/10 Cleanliness
  • 111 reviews 3.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.