Pullman Paris la Defense 5 stars

Customer review rating (ALL Rating) 4.2/5 2,446 reviews

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11 Avenue de l'Arche, 92400 PARIS LA DEFENSE, France

Description

Hotel extras

  • Metro 5 minutes away, direct access to the center of Paris

  • Private car park at the hotel

  • The Quinte & Sens restaurant is recognized as the best in La Défense

  • Very close to one of the largest shopping malls in Europe, open 7 days/week

  • Rooms and welcome products for families

Our accommodation(s)

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Hotel location

Pullman Paris la Defense

11 Avenue de l'Arche
92400 PARIS LA DEFENSE
France

GPS:48.894848, 2.23954

Telephone
Fax +33 1 47 17 56 78

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Quinte & Sens

Inspired cuisine in the heart of La Défense. Whatever you're in the mood for, we have 5 authentic cuisines to help you in that quest for the ultimate taste and awaken the senses. Vibrant, fresh, delicate and simply inspired cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,446 reviews

TripAdvisor Rating  4.4/5  3,195 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Jose M. G. Business - Confirmed reviews ALL

It was a 4-day professional stay where the location was a deciding factor. I must highlight the comfort of the room, which is definitely a plus. However, I have to mention that the staff's organization could be improved. Upon check-in, there were six people at the front desk, but only one was serving customers, causing an unnecessary queue. Additionally, a deposit was made to the room account to cover breakfast; nevertheless, I was charged again at the breakfast room. This forced me to go back to reception and then back to the breakfast area to get a refund. Finally, the shower pressure could and should be better. The bed and pillows were extremely comfortable.

Dear Mr G., Thank you for sharing your experience with us. We are pleased that our location proved convenient for your business needs and that you found your room comfortable during your four-day stay. However, we sincerely regret that certain aspects of your experience fell short. Our team aims to ensure smooth check-in processes, and we are addressing the staffing efficiency you mentioned. Regarding the breakfast billing oversight, we appreciate your patience as we resolved this immediately upon notification. We also take note of your comments about the shower pressure and have shared this with our maintenance team for review. Your recognition of our prime location near La Défense’s transport links and business hubs is valued. We hope it contributed positively to your visit. We look forward to welcoming you back on a future trip. Kind regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 4.0/5

Weechin Y. Business - Confirmed reviews ALL

The room had a noticeable smoky odor, which caused discomfort. Housekeeping service was inconsistent; on the first day, drinking water was not provided, and on the final day, the towels were not replaced

Dear Mr Y., Thank you for taking the time to leave a review of your recent stay. We are delighted that our prime location in Europe’s largest business district contributed positively to your business trip. Being steps away from La Défense transport hub makes us a preferred choice for professionals like yourself. However, we sincerely regret that some aspects of your stay fell short of expectations. Please know our team is always available during stays to address any immediate needs, and we will reinforce our housekeeping protocols to ensure consistency. Nonetheless, we’re glad you found value in our ALL Accor Platinum benefits and appreciate your 8/10 recommendation scores. Your loyalty means everything to our team. We look forward to welcoming you back on a future trip. Kind regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 5.0/5

Rajaa M. Friends - Confirmed reviews ALL

The staff was immensely nice, every single employee was nice to us and we were treated with such respect and kindness. The room was very clean and had all the right necessities. Breakfast was wonderful

Dear Mr M., We appreciate the time you have taken to provide us with your opinion of your stay. It warms our hearts to hear how much you enjoyed your stay at Pullman Paris La Défense. We take great pride in our team’s dedication to respectful and kind service, and your recognition of their efforts means everything to us. The comfort and cleanliness of your room are always top priorities, so we’re thrilled you felt well accommodated. At the same time, we appreciate your note on the breakfast selection. While we offer diverse options including continental and gluten-free choices, we understand the desire for more plant-based variety. Rest assured, your suggestion will be shared with our culinary team for future menu considerations. Lastly, we’re delighted our location in the heart of La Défense added convenience to your Parisian adventures. Should your travels bring you back, we’d love to welcome you again with even more flavorful surprises. We are looking forward to welcoming you again. Best wishes, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 2.5/5

Zohair A. Couples - Confirmed reviews ALL

I used to stay at this hotel but this time the room was without AC and hardly you can breathe at the room i complained about this and some people told me it is beacuse winter and others told me ac is broken down my concern is it is my freedom to use ac and if the ac is broken and you knw it why you allocate such room to customers

Dear Mr A., Thank you for taking the time to share your review. We sincerely apologize that your experience fell short of expectations. Our guests’ comfort is our priority, and we regret the inconvenience caused by the air conditioning situation. All rooms are equipped with individual climate controls year-round, and we’re addressing this matter with our technical team. Your comments about breakfast selection and connectivity have been noted, and we’re exploring solutions to enhance these areas. We value your loyalty as a Silver member and appreciate your constructive feedback. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Cristina Parga, Quality and Guest Experience Manager

It was great

TripAdvisor rating 5.0/5

647mayraa TripAdvisor review

Jahid was só kind and very careful with the attention in Pullman restaurant in La Defense

Dear Madam 647mayraa, Thank you for reviewing your recent experience. We're thrilled to hear you had an enjoyable stay at Pullman Paris La Défense. It's wonderful to know Jahid's attentive care and kindness added to your dining experience. Our team prides itself on delivering thoughtful service that makes every meal memorable. It would be a pleasure to welcome you back. Best wishes, Cristina Parga, Quality and Guest Experience Manager

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Other web-users rate our hotel

  • 782 reviews 9.3/10 Location
  • 1,300 reviews 6.6/10 Room
  • 2,806 reviews 9/10 Service
  • 21 reviews 6.7/10 WiFi
  • 784 reviews 8.1/10 Breakfast
  • 595 reviews 7.6/10 Food
  • 520 reviews 7.8/10 Comfort
  • 423 reviews 5.8/10 Cleanliness

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