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Pullman Paris La Défense Hotel 5 stars

Customer review rating 4.5/5 8,698 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Paris La Défense
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+ 23 Services
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Hotel extras

  • Metro a 5-min walk, direct access to the center of Paris

  • ALLSAFE label: we welcome you in line with the hygiene and safety standards

  • The Quinte & Sens restaurant is recognized as the best restaurant in La Défense

  • A stone's throw from one of Europe's biggest shopping centers, open 7 days a week

  • Private parking garage

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
Business services
  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Pullman Paris La Défense

11 Avenue de l'Arche
92400
courbevoie
france

Tel: +33147175000

Fax: (+33)1/47175678

Check-in from 14h00

Check out up to 12h00

  • La Défense - Grande Arche :  1 LA DEFENSE

  • LA DEFENSE :  RER A LA DEFENSE

  • FAUBOURG DE L'ARCHE :  Tram - T1 FAUBOURG DE L'ARCHE

  • By plane

    LE BOURGET At 20km / 12.5 miles

  • By plane

    PARIS ORLY At 25.9km / 16.09 miles

  • By plane

    PARIS ROISSY CDG At 30.9km / 19.2 miles

  • By helicopter

    Le Bourget At 20km / 12.5 miles

  • By car

    A14 - A13 At 0.3km / 0.19 miles

  • By car

    A86 At 4km / 2.5 miles

  • By train

    PARIS SAINT LAZARE - LA DEFENSE At 8km / 4.97 miles

GPS :48.894848, 2.23954

Our accommodation(s)

Renovated rooms: Pullman bed, fiber-optic WIFI throughout the hotel, laptop safe, TV with international channels, minibar, 2 free bottles of water, tea and coffee, 24-hour room service, C.O. Bigelow complimentary welcome products and laundry service

CLASSIC ROOM, 1 Queen Size Bed, Magnificent View on La Défense

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 Queen Size Bed, Magnificent View on La Défense

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, 1 King Size Bed, Magnificent View on La Défense, High Floor

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

FAMILY ROOM, 2 Connecting Rooms, 1 King Size Bed, 2 Single Size Beds

  • Max. number of persons: 4
  • Area: From 48 m² / 517 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

CLASSIC ROOM, 2 Single Size Beds, Magnificent View on La Défense

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR ROOM, 2 Single Size Beds, Magnificent View on La Défense

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, 2 Single Size Beds, Magnificent View on La Défense, High Floor

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

QUINTE & SENS

Type of cuisine: French

Inspired cuisine in the heart of La Défense. Whatever you're in the mood for, we have 5 authentic cuisines to help you in that quest for the ultimate taste and awaken the senses. Vibrant, fresh, delicate and simply inspired cuisine.

Menu (PDF)

ARTI BAR

Non contractual photo

Refreshing champagnes, vintage wines from near and far, spirits and cocktails created by our barman await you in a warm and intimate atmosphere. On warm, sunny days, retreat to our terrace for a bubble of relaxation in the middle of this bustling area.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 190 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 44 people

Find out more

Our guest reviews for
Pullman Paris La Défense

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,698 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,771 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent Service

Customer review rating 4.5/5

Saad Business - 10/11/2020 Confirmed reviews ALL

Nice place to stay for business trips & very friendly staff.

Dear Saad, We very much appreciate your comments regarding your stay at Pullman Paris La Défense. It is always a pleasure to receive positive feedback especially when concerning our friendly staff and excellent service. :) Thank you again for sharing your experience, and we hope your next business trip with us will be as pleasant as the previous one. Sincerely, Louise Courtial Guest Experience Manager
Customer review rating 4.5/5

Jeremy Solo - 15/10/2020 Confirmed reviews ALL

Very good stay, very friendly and helpful staff with a very comfortable and quality accommodation. The room was quiet, clean, high quality, and there wasn't any issue during the whole stay. The breakfast was good as well. Amazing stay overall for a very affordable price!

Dear Jeremy, All the team joins me to thank you for your kind words regarding your recent stay at Pullman Paris La Défense. We are very pleased to read that you enjoyed your stay and that you especially appreciated the sympathy of our staff, the comfort of our rooms and the quality of our breakfast. It is a pleasure to know that your stay was worth its price. Your satisfaction being our top priority, your positive feedback will surely motivate our team even more in order to provide the best service possible at every moment. :) See you soon at Pullman Paris La Défense! Sincerely, Louise Courtial Guest Experience Manager

Nice stay

Customer review rating 4.5/5

Anonymous Families - 17/03/2020 Confirmed reviews ALL

Very friendly staff, they really made you feel home.

Dear Guest, We very much appreciate your comments regarding your stay at Pullman Paris La Défense. All the team joins me to thank you for your kind remarks concerning our staff as it is our goal to make our dear Guests feel as if they were at home. We regret that your room and your breakfast did not reach all your expectations, I will inform our technical Director and Restaurant Manager so that we improve our quality of service. We hope to see you back soon at Pullman Paris La Défense. Sincerely, Louise Courtial Guest Experience Manager Directrice Expérience Client

Not a 5 Star! maybe a 3 star with potential to become 4

Customer review rating 4.5/5

Thomas Business - 14/03/2020 Confirmed reviews ALL

Please read the feedback I have provided below. I can publish the video of the wash basin if required. https://www.tripadvisor.co.uk/ShowUserReviews-g19…-d229620-r74…-Pullman_Paris_La_Defense-La_Defense_Hauts_de_Seine_Ile_de_France.html There was no follow up by hotel on my complaints. I have spent premium and got a 3 star facility which is unacceptable.

Dear Thomas J., Thank you for taking the time to tell us about your experience at the Pullman Paris La Défense. We are sorry to read that your experience did not meet your expectations; please allow me to express my sincerest apologies. In the link you had sent us, we clearely already answered you and we took immediate actions on all the elements you wrote, so once again, thank you very much for taking the time to write to us. I permit myself to credit your All card as a genuine gesture of apologize. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louise Courtial Guest Experience Manager Directrice Expérience Client

Very good stay and high quality service. We will be back

Customer review rating 4.5/5

P. T. Couples - 10/03/2020 Confirmed reviews ALL

Very good stay and high quality service. We will be back

Dear Mr P., We very much appreciate your comments regarding your stay at Pullman Paris La Défense. All the team is truly satisfied to learn that you fully enjoyed your stay and our "high quality service". We will be more than happy to welcome you back to Pullman Paris La Défense for another great experience! Sincerely, Louise Courtial Guest Experience Manager Directrice Expérience Client

Good Stay, good location close to Metro

Customer review rating 4.5/5

Marc C. Business - 08/03/2020 Confirmed reviews ALL

nice staff good breakfast and staff very friendly only thing missing in the room were 'hooks' or something to hang your coat. Specially when it rains it is not handy to hang your coat in the closet

Dear Marc C., We very much appreciate your comments regarding your stay at Pullman Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team in order to improve the few negative points that you brought out, thank you for your help. Thank you again for sharing your experience and we hope to see you back soon! Sincerely, Louise Courtial Guest Experience Manager Directrice Expérience Client

excellent stay

Customer review rating 4.5/5

Beatriz M. Business - 04/03/2020 Confirmed reviews ALL

excellent stay reception great service. only one comment that it is external the stair to go to la Defense Arch didn't work properly difficult to the people that has problems or luggage.

Dear Mrs M., We very much appreciate your comments regarding your stay at Pullman Paris La Défense. It is such a pleasure to know that you found our service excellent, you can count on me to share your positive feedback with the entire team! We regret that the external escalators were not working properly during your stay, please know that we will share this issue with the technical service of the City, which is in charge of that, so that it does not bother any other Client. Thank you again for your feedback. Sincerely, Louise Courtial Guest Experience Manager Directrice Expérience Client

Excellent stay

Customer review rating 4.5/5

Marc Business - 02/03/2020 Confirmed reviews ALL

Nice hotel with good kitchen and extremely friendly staff

Dear Marc, We very much appreciate your comments regarding your stay at Pullman Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincèrement, Audrey Foutrel Guest Experience Manager Directrice Expérience Client

Nice hotel

Customer review rating 4.5/5

Al Business - 02/03/2020 Confirmed reviews ALL

Quiet room, good breakfast, nice staff

Dear Al, We very much appreciate your comments regarding your stay at Pullman Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincèrement, Audrey Foutrel Guest Experience Manager Directrice Expérience Client

Great stay

Customer review rating 4.5/5

Jean-david N. Solo - 01/03/2020 Confirmed reviews ALL

My stay was pleasant and comfortable. I couldn’t ask for more.

Dear Mr N., We very much appreciate your comments regarding your stay at Pullman Paris La Défense. It is always a pleasure to receive positive feedback and to know that you found your stay pleasant and comfortable. We are sorry that you were disappointed by your welcome drink and we hope that next time you will have a best experience. All the team remains at your disposal for any request and we hope to see you soon. Sincerely, Louise Courtial Guest Experience Manager Directrice Expérience Client

Great stay

Customer review rating 4.5/5

Dorota Business - 28/02/2020 Confirmed reviews ALL

Very modern, fantastic people working there, great breakfasts

Dear Dorota, We very much appreciate your comments regarding your stay at Pullman Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially Kinga for the Polish chat and David for his cooking. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise Courtial Guest Experience Manager Directrice Expérience Client

Great in everything

Customer review rating 4.5/5

Anna Solo - 27/02/2020 Confirmed reviews ALL

I am amazed by the team and the hotel itself. Great service, super comfortable bed, I feel like heaven. Delicious breakfast which will be missed by me... My special thank goes to guest relations manager Louise who is a truly gem of hospitality. She welcomes guests so warmly and friendly, no one can stand of her kind smile. I also would like to thank all FO agents who helped me in my needs and questions. Everything was incredibly good.

Dear Anna, We very much appreciate your comments regarding your stay at Pullman Paris La Défense. We are delighted to read that you had an excellent stay and that you enjoyed your visit at our hotel. Louise thanks you very much for your kind words, she was truly happy to meet you too and is touched by your feedback. Thank you again and we hope to see you again soon for another magnifique journey with us! Sincerely, Audrey Foutrel Guest Experience Manager Directrice Expérience Client

Well located, Good Stay

Customer review rating 4.5/5

Anissatou A. Couples - 25/02/2020 Confirmed reviews ALL

Very good

Dear Anissatou A., We very much appreciate your comments regarding your good stay at the Pullman Paris La Défense. It is always a pleasure to receive positive feedback concerning our good location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Audrey Foutrel Guest Experience Manager

Quality service

Customer review rating 4.5/5

M L. Business - 22/02/2020 Confirmed reviews ALL

It was amazing, great location nice brakefast. Great rooms.

Dear Guest, We very much appreciate your comments regarding your amazing stay at the Pullman Paris La Défense. Thank your for you beautiful note and your kind words ! It is always a pleasure to receive positive feedback about our great location, nice breakfast and great rooms. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Audrey Foutrel Guest Experience Manager

A hotel where the staff is very friendly and helpful

Customer review rating 4.5/5

Koen Business - 21/02/2020 Confirmed reviews ALL

As a regular customer, I enjoy each time the friendly and helpful staff

Dear Koen, As usual, thank you so much for your kind recommandation! We already informed the bartender and front desk staff about your positive feedbacks and they are glad they provided an excellent service for such a regular Guest. Thank you again for sharing your experience, and we hope to see back soon to Pullman Paris La Défense. Sincerely, Audrey Foutrel Guest Experience Manager Directrice Expérience Client

Ok

Customer review rating 4.5/5

Sonny W. Couples - 19/02/2020 Confirmed reviews ALL

First stay we had bath but didn’t in our second stay also not very clean stains on carpet and phone is yellow colour. Would rate a firm 4*The breakfast is good and the bar. We was charged twice for dinner and this is ongoing.. so not very professional.

Dear Sonny w., Thank you for taking the time to tell us about your experience at Pullman Paris La Défense. I am sorry that your experience in your room did not meet your expectations; please allow me to express my sincerest apologies. I already shared your feedback with our technician to solve this issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sincèrement, Audrey Foutrel Guest Experience Manager Directrice Expérience Client

Disappointed

Customer review rating 4.5/5

P. Families - 19/02/2020 Confirmed reviews ALL

My family & I stayed at your hotel from 2/13-2/17. I anticipated a five-star experience based on previous reviews however I was sadly disappointed. The sheets were dirty & the overall cleanliness of the rooms were below average. There was a lingering foul smell throughout the lobby of the hotel & in the hallways. Your room service line was always busy after midnight so it was impossibly to place an order & you ran out of Sprite throughout the entire stay. I was very disappointed with our stay and it did not meet our level of expectations.

Dear P., Thank you for taking the time to tell us about your experience at the Pullman Paris La Défense. I am sorry that your experience did not meet your expectations about the room and the room service; please allow me to express my sincerest apologies. I informed our general housekeeper and our F&B manager about this case. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As such, I am pleased to offer you 2,000 points on your loyalty card to apologize for this bad experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Audrey Foutrel Guest Experience Manager

satisfactory stay

Customer review rating 4.5/5

Justine S. Business - 19/02/2020 Confirmed reviews ALL

it was only one night for business, the room was clean and spacious but the shower was cold no matter how long I left it to run even turning it off and leaving a few minutes

Dear Mrs S., We very much appreciate your comments regarding your stay at Pullman Paris La Défense. We would like to apologize concerning the hot water issue, please know that our Technical Director is now aware of the problem and will take the necessary measures to be sure that it does not happen again. Concerning the online check-in, we understand that it was not clear enough for you so we will try to better communicate about it. I saw that you were disappointed by our team, would you please agree to give me more details by sending me an email to: H3… ? Thank you again for sharing your experience, and we truly hope you will come back soon to Pullman Paris La Défense so we can provide a more satisfying stay. Sincerely, Sincèrement, Audrey Foutrel Guest Experience Manager Directrice Expérience Client

Good Location, Room was very old fashioned and showing signs wear

Customer review rating 4.5/5

Demos C. Business - 18/02/2020 Confirmed reviews ALL

The room was old fashioned and showing signs of wear and tear, particularly in the bathroom. Didn’t really like using the bathroom.

Dear Demos C., Thank you for taking the time to tell us about your experience at Pullman Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sincèrement, Audrey Foutrel Guest Experience Manager Directrice Expérience Client

I don't undestand why during the breakfast time is not permited exit directly to the Explanade of the Defense

Customer review rating 4.5/5

Antonio Business - 18/02/2020 Confirmed reviews ALL

I don't undestand why during the breakfast time is not permited exit directly to the Explanade of the Defense

Dear Antonio, We very much appreciate your comments regarding your stay at the Pullman Paris La Défense. Thank you for this beautiful note! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for the inconvenience that you encountered regarding the exit door. In fact, it is temporarily closed for security reasons at the breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Audrey Foutrel Guest Experience Manager

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