Pullman Paris la Defense 5 stars

Customer review rating (ALL Rating) 4.2/5 2,483 reviews

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11 Avenue de l'Arche, 92400 PARIS LA DEFENSE, France

Description

Hotel extras

  • Metro 5 minutes away, direct access to the center of Paris

  • Private car park at the hotel

  • The Quinte & Sens restaurant is recognized as the best in La Défense

  • Very close to one of the largest shopping malls in Europe, open 7 days/week

  • Rooms and welcome products for families

Our accommodation(s)

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Hotel location

Pullman Paris la Defense

11 Avenue de l'Arche
92400 PARIS LA DEFENSE
France

GPS:48.894848, 2.23954

Telephone
Fax +33 1 47 17 56 78

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Quinte & Sens

Inspired cuisine in the heart of La Défense. Whatever you're in the mood for, we have 5 authentic cuisines to help you in that quest for the ultimate taste and awaken the senses. Vibrant, fresh, delicate and simply inspired cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,483 reviews

Customer review rating 4.0/5

Yves L. Business - Confirmed reviews ALL

Overall good. At my arrival, i had to come back to the reception as the key card did not work. Finally i was allocated another room as the lock seemed out of order. The rest was good. Good breakfast.

Dear Mr. L., We very much appreciate this positive review about your stay. We’re delighted to know your stay was comfortable and that you appreciated our breakfast offerings, which we take pride in crafting for both business travelers and leisure guests. However, we sincerely regret the inconvenience you experienced with the key card and room allocation upon arrival. Our team is committed to resolving technical issues promptly, and we appreciate your understanding as we addressed this matter. Nonetheless, it’s wonderful that our central location in La Défense served your needs well during this business trip. We hope our proximity to transport links and business facilities contributed positively to your visit. We look forward to welcoming you back in the future. Best wishes, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 2.5/5

Yves R. Business - Confirmed reviews ALL

Elevators are really too slow, they stop at every floor, and it takes a while to wait and then to go up and down

Dear Mr. R., Thank you for taking the time to share this review of your experience. We appreciate your recognition of our prime location in the heart of La Défense, ideal for both business travelers and those seeking connectivity to Paris. We sincerely apologize that your experience fell short in some areas. Our four elevators with key card access prioritize guest security while moving between floors, though we regret any inconvenience caused during peak times. Regarding check-in procedures, our team remains available at all hours to assist with any information updates guests may require after initial registration. We hope you will consider staying with us again in the future. Best regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 4.0/5

Antoine H. Business - Confirmed reviews ALL

Good location with nice staff

Dear Mr. H., Thank you for sharing your experience with us. We are delighted that your business trip was well-supported by our reception team and that you found our location convenient for your needs. However, we regret that the breakfast setup did not meet our usual high standards. Please know our team is committed to ensuring all aspects of service meet guest expectations. It’s wonderful to hear you value your ALL membership benefits. Your continued trust in Pullman Paris La Défense as your choice in La Défense means a great deal to our team. It would be a pleasure to welcome you back on another occasion. Kind regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 3.5/5

Jose M. G. Business - Confirmed reviews ALL

It was a 4-day professional stay where the location was a deciding factor. I must highlight the comfort of the room, which is definitely a plus. However, I have to mention that the staff's organization could be improved. Upon check-in, there were six people at the front desk, but only one was serving customers, causing an unnecessary queue. Additionally, a deposit was made to the room account to cover breakfast; nevertheless, I was charged again at the breakfast room. This forced me to go back to reception and then back to the breakfast area to get a refund. Finally, the shower pressure could and should be better. The bed and pillows were extremely comfortable.

Dear Mr G., Thank you for sharing your experience with us. We are pleased that our location proved convenient for your business needs and that you found your room comfortable during your four-day stay. However, we sincerely regret that certain aspects of your experience fell short. Our team aims to ensure smooth check-in processes, and we are addressing the staffing efficiency you mentioned. Regarding the breakfast billing oversight, we appreciate your patience as we resolved this immediately upon notification. We also take note of your comments about the shower pressure and have shared this with our maintenance team for review. Your recognition of our prime location near La Défense’s transport links and business hubs is valued. We hope it contributed positively to your visit. We look forward to welcoming you back on a future trip. Kind regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 4.0/5

Weechin Y. Business - Confirmed reviews ALL

The room had a noticeable smoky odor, which caused discomfort. Housekeeping service was inconsistent; on the first day, drinking water was not provided, and on the final day, the towels were not replaced

Dear Mr Y., Thank you for taking the time to leave a review of your recent stay. We are delighted that our prime location in Europe’s largest business district contributed positively to your business trip. Being steps away from La Défense transport hub makes us a preferred choice for professionals like yourself. However, we sincerely regret that some aspects of your stay fell short of expectations. Please know our team is always available during stays to address any immediate needs, and we will reinforce our housekeeping protocols to ensure consistency. Nonetheless, we’re glad you found value in our ALL Accor Platinum benefits and appreciate your 8/10 recommendation scores. Your loyalty means everything to our team. We look forward to welcoming you back on a future trip. Kind regards, Cristina Parga, Quality and Guest Experience Manager

Other web-users rate our hotel

  • 784 reviews 9.3/10 Location
  • 1,303 reviews 6.6/10 Room
  • 2,835 reviews 9.1/10 Service
  • 20 reviews 6.6/10 WiFi
  • 807 reviews 8.2/10 Breakfast
  • 516 reviews 7.7/10 Comfort
  • 430 reviews 6/10 Cleanliness
  • 251 reviews 5.1/10 Amenities

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