Pullman Paris la Defense 5 stars

Customer review rating (ALL Rating) 4.3/5 2,060 reviews

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11 Avenue de l'Arche, 92400 PARIS LA DEFENSE (Courbevoie), France

Description

Hotel extras

  • Metro 5 minutes away, direct access to the center of Paris

  • Private car park at the hotel

  • The Quinte & Sens restaurant is recognized as the best in La Défense

  • Very close to one of the largest shopping malls in Europe, open 7 days/week

  • Rooms and welcome products for families

Our accommodation(s)

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Hotel location

Pullman Paris la Defense

11 Avenue de l'Arche
92400 PARIS LA DEFENSE (Courbevoie)
France

GPS:48.894848, 2.23954

Telephone
Fax +33 1 47 17 56 78

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Quinte & Sens

Inspired cuisine in the heart of La Défense. Whatever you're in the mood for, we have 5 authentic cuisines to help you in that quest for the ultimate taste and awaken the senses. Vibrant, fresh, delicate and simply inspired cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,060 reviews

TripAdvisor Rating  4.5/5  3,077 reviews

Certificate of excellence 2024

good stay despite the crowd of Season Holidays.

Customer review rating 4.5/5

Theo Couples - Confirmed reviews ALL

Staff competent and professional

Dear Theo, we greatly appreciate your kind feedback about our professional staff! We're delighted that you enjoyed your stay during the busy holiday season. - PPLD Team

Disorganized placce

Customer review rating 1.5/5

Toto C. Families - Confirmed reviews ALL

We arrived around 1:30pm. We had asked for an early check in. They said that the room was not ready and to come back around 3pm. I went back to check in at 3:30 and the room still was not ready. The employee offered for us to go to a smaller room and to transfer to our suite later. After refusing to do that, the manager came and offered us another suite that was ready but not the one we had reserved. We took the room since we were tired. Then the next day they dropped another client’s dry cleaning ($208 worth) in our room. We took the clothes back to the front desk. We asked for service at night and we were charged $22.

Dear Myrtho, I sincerely apologize for the multiple inconveniences you experienced during your stay. I understand your frustration regarding the delayed check-in and the room availability issues. This is not the level of service we strive to provide, especially to our valued Silver members. The mix-up with another guest's dry cleaning and the billing concerns you've mentioned are serious matters that require our immediate attention. I have personally forwarded your feedback about the room rate discrepancy to our management team for review. Please contact us directly at our customer service email so we can address your billing concerns and ensure proper adjustments are made. We value your loyalty and feedback as they help us identify areas where we must improve our service standards. We hope to have the opportunity to restore your trust in our establishment during a future stay. PPLD Team

Excellent & warm staff

TripAdvisor rating 5.0/5

746sylvesterv TripAdvisor review

Excellent service staff...Had been there for breakfast & was welcomed by great staff Especially Hafiz the waiting staff, very warm and welcoming and a hard worker... Hope to be served by him again in my future visits.... Keep up the good work!!! GOD Bless ☺️

Dear Sylvester, we are thrilled to read your wonderful review about your breakfast experience! We're particularly touched by your kind words about Hafiz's outstanding hospitality and dedication. His genuine warmth and exceptional service truly embody our commitment to creating memorable moments for our guests. We look forward to welcoming you back and delivering another remarkable experience. PPLD Team

Once is chance, twice is coincidence, three times is a pattern.

TripAdvisor rating 1.0/5

Sepehr K TripAdvisor review

Once is chance, twice is coincidence, three times is a pattern. This is my third encounter with your group, and I am deeply disappointed. Most recently at Pullman Paris La Défense, I arrived at 9 AM after a 9-hour trip with a group of 18 people, including families with young children. Despite arriving well before the standard check-in time of 3 PM, we were told to wait until 5 PM. After waiting for several hours, we still hadn’t been checked in. While the location is good, the lack of respect and poor service make it not worth it.

Location good, room good,

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

The room was clean, staff were amazing but foods was not God because myself and my baby vomiting after we had had diner from the restaurant.

Dear Francine, We're delighted to hear you appreciated our immaculate accommodations and exceptional staff. However, we're deeply concerned about your dining experience and its impact on you and your baby. Your well-being is our top priority, and we take food safety very seriously. We'd like to investigate this further to ensure it doesn't happen again. Please contact us directly so we can address your concerns and improve our service. PPLD Team

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Other web-users rate our hotel

  • 644 reviews 9.4/10 Location
  • 1,169 reviews 6.9/10 Room
  • 1,937 reviews 9.1/10 Service
  • 24 reviews 8.4/10 WiFi
  • 549 reviews 8.2/10 Breakfast
  • 513 reviews 7.8/10 Comfort
  • 425 reviews 7.9/10 Food
  • 334 reviews 6.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.