Novotel Paris Val de Fontenay 4 stars

Customer review rating (ALL Rating) 4.5/5 632 reviews

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Description

Hotel extras

  • In the heart of the business district

  • Near Val de Fontenay RER station

  • A new designer hotel with 60 connecting rooms

  • NOVO restaurant adjoining the hotel

  • Floral Park, Vincennes Zoo and racecourse 3 miles

Our accommodation(s)

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Room 1

Hotel location

Novotel Paris Val de Fontenay

2 Avenue Val de Fontenay
94120 FONTENAY SOUS BOIS
France

GPS:48.853428, 2.487381

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTO NOVO

The independent NOVO restaurant welcomes you from Monday to Friday for lunch. It is closed on Friday evenings, weekends and public holidays

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  632 reviews

Customer review rating 0.5/5

Darek N. Families - Confirmed reviews ALL

Dear Darek N., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize that your experience did not align with the high standards we strive to uphold at Novotel Paris Val de Fontenay. I regret to learn that your room was not ready upon arrival and that the initial accommodation did not meet your expectations due to cleanliness and maintenance issues. Your concerns about the air conditioning, refrigerator, and mold are certainly noted, and I appreciate your patience in allowing us to move you to a different room. Moreover, I am particularly sorry to hear about the challenges you faced regarding your dietary requirements. It is our priority to cater to all guests' needs, and I regret that we fell short in providing adequate gluten-free options. Your feedback regarding the breakfast selection is valuable, and we will take it into consideration as we seek to enhance our offerings. Thank you once again for your comments. We hope you will give us the opportunity to provide you with a more satisfactory experience in the future. Best regards, Novotel Paris Val de Fontenay

Customer review rating 1.5/5

Nohely V. K. Couples - Confirmed reviews ALL

Dear Nohely V. K., Thank you for sharing your feedback regarding your recent stay at Novotel Paris Val de Fontenay. We appreciate your loyalty to our brand and are genuinely sorry to learn about your experience during breakfast. It is concerning to hear that you encountered issues with the breakfast service, including the availability of food and clean dishes. We strive to provide a pleasant dining experience for our guests, and it is clear we did not meet your expectations on this occasion. I understand how important a well-organized breakfast is to start the day positively. Your comments have been noted and will be shared with our team to ensure we address these challenges moving forward. We value your insights as they help us improve our services. We hope you may reconsider your decision in the future and give us another opportunity to serve you better. Goodbye, and best regards, Novotel Paris Val de Fontenay

Customer review rating 5.0/5

Lesley P. Couples - Confirmed reviews ALL

Dear Lesley p., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the comfortable accommodations, helpful staff, and the hotel's convenient location. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit. Best regards, Novotel Paris Val de Fontenay

Customer review rating 4.5/5

Branislav M. Business - Confirmed reviews ALL

Dear Branislav M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated the value for money. However, we regret to learn about the cleanliness issues you encountered in your room. Your comments will be taken into consideration as we continuously strive to improve our services and ensure a comfortable experience for all our guests. Best regards, Novotel Paris Val de Fontenay

Customer review rating 4.5/5

Emilienne B. Families - Confirmed reviews ALL

Dear Emilienne B., Thank you for your positive feedback regarding our location and the friendliness of our staff. We are delighted to hear that you enjoyed your stay with us and found it convenient to explore the area. Best regards, Novotel Paris Val de Fontenay

Other web-users rate our hotel

  • 203 reviews 8.7/10 Location
  • 361 reviews 7.5/10 Room
  • 396 reviews 8.4/10 Service
  • 6 reviews 0/10 WiFi
  • 154 reviews 5.6/10 Breakfast
  • 143 reviews 6.9/10 Cleanliness
  • 85 reviews 4.3/10 Food

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