Mercure Paris Val de Fontenay Hotel 4 stars

no air in the room

We visited the hotel on the 23rd of March 2021, the staff was friendly and nice, during this time all the COVID 19 protective measures were applied, I really recommend this hotel.

Very clean,Comfortable,staff are very friendly.

Loved the attentive attitude of the staff. I went twice in a row. The only strange thing is that on both occasions I lost items during my stay which I never found again. Looks like it happened outside the hotel but it is spooky.

This is my 6th visit to this hotel this year, I am working nearby. Staff always friendly and very helpful everywhere. Comfortable quiet rooms.

See title above. That's it

Everything was excellent, the staff very friendly and helpful. Public transport next door and free parking lots in the neighbourhood. I’ll come back for sure.

Really nice receptionist. She helped friendly and smiled.

This hotel has and very good location, in front of a RER and bus station. The hotel is good, and rooms as good too. I was in a business trip with a company really near, so this is another good point to stay in this hotel. the breakfest is good, but doesn't change between the days.

Hotel staff was very helpful even with the language barrier. Location is excellent, about a minute walk to the RER station. Good breakfast spread. Room was clean and nice. Only downside is the drain was blocked in the bathroom therefore it took sometime for the water to drain out.

Very well locate next to train station ,going to paris or disney land was very easy . Reception staff v cooperative ,specially Lauren on check in . Breakfast need some improvement in variety (same everyday) .

I am regularly staying at this hotel which is conveniently located at the crossing of 2 major RER lines offering direct connections to lot of major places in and around Paris. Never had any issue, the staff is very friendly and always trying to go the extra (s)mile, an attitude that is often lacking in the Paris region. I also recommend the Restaurant which is often packed for lunch and quieter in the evening.

Everything was good. Personel in reception was ok, but with limited language in English. Breakfast in room delicious and on time. Room was tidy and big. Quiet hotel with very good place near Rer station.

1. My Booking clearly showed there was a Bathtub included in my reservation but I learnt that the hotel do not have bathtubs in the rooms. 2. The front desk staff was quite rude. The receptionist might have explained me how to use the elevators while giving the keys which I failed to hear. In the elevators, while I was not able to operate and called for help, she explains me rudely that "I clearly explained you while giving keys..." What was that meant to be? Cant she explain it to me again? 3. Coming back to the bathtub issue again, when I asked about it to the manager, she said, "We do not have bathtub. Do you want to change the hotel?" This is how they treat customers with disrespect and impolite. 4. The rooms were clean which was supposed to be. So no great deal about it. But couldn't they have provided some more toiletries like toothbrushes, toothpaste, hair conditioners, facewashs, better quality toilet rolls, bathrobes, slippers etc? Wasn't that a four star hotel to afford all these? 5. One of the many towels provided to me was actually half torn. I even have a picture of it. 6. Overall I dont think I would ever book a Mercure hotel property again. A standard 3 star hotel with close proximity to the Central station also provides me with the same facilities as your Mercure Val De Fontenay hotel at a far off location. 7. Lastly the Breakfast was no surprise either and was very very basic.The fruits were old and rotten. Just one kinda bread to toast. Service was pathetic as well with no timely refilling.

Great location for train station and making business connections on this side of Paris. Staff was easy to work with and very helpful. Will use this hotel in my return visits. Email was free and could stay on top of all of my activities.