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Mercure Paris Val de Fontenay Hotel 4 stars

Customer review rating 4.3/5 3,330 reviews

ALLSAFE approved hotel

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Mercure Paris Val de Fontenay Hotel
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+ 19 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Terrace bar, access to patio

  • Room service breakfast and dinner available from "Bocaux du Bistrot"

  • 10 min to Paris-Gare-de-Lyon and 25 min to Disneyland via RER A La Défense

  • Break area, 11 meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Gift shop/newspaper shop
Catering
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 11 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Paris Val de Fontenay Hotel

Avenue des Olympiades
94120 fontenay sous bois
france

Tel: +33149748888

Fax: (+33)1/49748890

Check-in from 15h00

Check out up to 12h00

  • Chateau Vincennes/Gare VDF :  BUS 124 VAL DE FONTENAY

  • Marne la Vallée-La Défense :  RER A VAL DE FONTENAY

  • Villiers s/ Marne-Haussman :  RER E VAL DE FONTENAY

  • By plane

    PARIS ORLY At 20km / 12.5 miles

  • By plane

    PARIS ROISSY CDG At 20km / 12.5 miles

  • By car

    FONTENAY CENTRE At 0.1km / 0.06 miles

  • By car

    FONTENAY SOUS BOIS At 1km / 0.62 miles

  • By train

    VAL DE FONTENAY At 0.1km / 0.06 miles

GPS :48.85407, 2.488382

Our accommodation(s)

Combining practicality and comfort, from our Classic rooms to Privilege suites, via our Superior rooms. Anything to suit your needs! For more family space, opt for our Classic family rooms or our Privilege suites to add a touch of indulgence to your stay with us! If you are looking for modernism and fun, as a couple or solo, come and discover our Superior rooms!

Our restaurants and bars

LE PATIO

Type of cuisine: Bistro

Try our indoor terrace where you can fully enjoy your meal! Our room service menu is always in season. Whether you're eating on site or taking it to go, you'll enjoy our mason jar and homemade meals.

LE COTE BAR

Enjoy a relaxing drink after a long day at work or an impromptu happy hour! A great aperitif includes shareable bites and guaranteed good times at our sunny outdoor space.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 130

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
Mercure Paris Val de Fontenay Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,330 reviews

TripAdvisor Rating 4.0/5

298 reviews

Good location

Customer review rating 3.5/5

Suzan A. Families - 24/08/2021 Confirmed reviews ALL

It was a nice experience and ye staff was so helpfunctie and guided me through my visit and they were so Kindly and had patience to all my questions.

Dear Suzan Ahmed A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

nice stay

Customer review rating 4.5/5

Mario Business - 20/08/2021 Confirmed reviews ALL

very nice people and warm welcome at the reception

Dear Mario A., Dank u voor je prettig complimenten ! :) It is always a pleasure to welcome you in our hotel. We really thank you again for sharing your experience and for beeing loyal to our hotel for your stays in Val de Fontenay ! We hope to see you again soon ! Tot binnenkort ! Ornella and the MVDF Team

On the road

Customer review rating 3.5/5

Birgitte H. Couples - 13/07/2021 Confirmed reviews ALL

We met a smiling receptionist who helped us. After checking in we went to the room. It was very obvious that the previous had been smoking in the room. When I mentioned this we were offered a change of room, but we just let the window open for an hour or so and it was fine. As a compensation the receptionist offered us a drink and she brought us the soft drinks we wished with snacks straight to the room we were satisfied.

Dear Birgitte H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elene and Team MVDF

good reception

Customer review rating 4.0/5

Mario Business - 25/06/2021 Confirmed reviews ALL

the persons from the reception are very friendly and helpfull

Dear Mario, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elene and MVDF TEAM

Very lovely staff

Customer review rating 5.0/5

Seyed N. K. Solo - 23/06/2021 Confirmed reviews ALL

Be sure to experience this hotel

Dear Seyed navid k., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elene and MVDF TEAM
Customer review rating 2.0/5

Anonymous Business - 20/05/2021 Confirmed reviews ALL

no air in the room

Dear Charles d., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Val de Fontenay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elene and MVDF Team.

Very good stay

Customer review rating 4.5/5

Thabet Business - 31/03/2021 Confirmed reviews ALL

We visited the hotel on the 23rd of March 2021, the staff was friendly and nice, during this time all the COVID 19 protective measures were applied, I really recommend this hotel.

Dear Thabet F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Elene and Team MVDF.

Very good

Customer review rating 5.0/5

Rehab T. Families - 05/02/2021 Confirmed reviews ALL

Very clean,Comfortable,staff are very friendly.

Dear Rehab T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent customer care

Customer review rating 5.0/5

Cendrille Families - 20/08/2020 Confirmed reviews ALL

Loved the attentive attitude of the staff. I went twice in a row. The only strange thing is that on both occasions I lost items during my stay which I never found again. Looks like it happened outside the hotel but it is spooky.

Customer review rating 5.0/5

Peter O. Business - 08/03/2020 Confirmed reviews ALL

This is my 6th visit to this hotel this year, I am working nearby. Staff always friendly and very helpful everywhere. Comfortable quiet rooms.

Dear Peter O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo Berseron

Very good stay as usual

Customer review rating 4.5/5

Your L. G. (. Business - 28/02/2020 Confirmed reviews ALL

See title above. That's it

Dear Ramine H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo Berseron Deputy Manager

Excellent location, comfortable and clean rooms

Customer review rating 5.0/5

Solange Friends - 26/02/2020 Confirmed reviews ALL

Everything was excellent, the staff very friendly and helpful. Public transport next door and free parking lots in the neighbourhood. I’ll come back for sure.

Well located near Fontenay office

Customer review rating 4.0/5

Hans Z. Business - 24/02/2020 Confirmed reviews ALL

Really nice receptionist. She helped friendly and smiled.

Good hotel in a very good location

TripAdvisor rating 4.0/5

llima3000 Business - 13/03/2019 TripAdvisor review

This hotel has and very good location, in front of a RER and bus station. The hotel is good, and rooms as good too. I was in a business trip with a company really near, so this is another good point to stay in this hotel. the breakfest is good, but doesn't change between the days.

Hotel Stay

TripAdvisor rating 4.0/5

Sightseer06502477259 Business - 13/11/2018 TripAdvisor review

Hotel staff was very helpful even with the language barrier. Location is excellent, about a minute walk to the RER station. Good breakfast spread. Room was clean and nice. Only downside is the drain was blocked in the bathroom therefore it took sometime for the water to drain out.

Nice hotel

TripAdvisor rating 4.0/5

Omar A Family - 14/07/2018 TripAdvisor review

Very well locate next to train station ,going to paris or disney land was very easy . Reception staff v cooperative ,specially Lauren on check in . Breakfast need some improvement in variety (same everyday) .

Dear Omar, Thank you for your comments ! we transfer them to Lauren :-) and all the staff. Don't hesitate to tell us what we can add on the buffet breakfast . Hope to welcome you very soon.

Welcoming and friendly staff, convenient location, good restaurant

TripAdvisor rating 5.0/5

AmauryL99 Business - 27/01/2018 TripAdvisor review

I am regularly staying at this hotel which is conveniently located at the crossing of 2 major RER lines offering direct connections to lot of major places in and around Paris. Never had any issue, the staff is very friendly and always trying to go the extra (s)mile, an attitude that is often lacking in the Paris region. I also recommend the Restaurant which is often packed for lunch and quieter in the evening.

Thank you Amaury ! and we hope to see you soon :-)

Quick stay

TripAdvisor rating 5.0/5

martamF6926BD Family - 26/03/2017 TripAdvisor review

Everything was good. Personel in reception was ok, but with limited language in English. Breakfast in room delicious and on time. Room was tidy and big. Quiet hotel with very good place near Rer station.

Dear Marta, We thank you very much for your comments ! As you mentioned, the hotel is situated at 5 meters from the RER station :-) direct to the Champs Elysées or Disney. We hope to welcome you very soon.

BAD for a "Four Star" Hotel

TripAdvisor rating 2.0/5

Maneesh A Family - 19/05/2016 TripAdvisor review

1. My Booking clearly showed there was a Bathtub included in my reservation but I learnt that the hotel do not have bathtubs in the rooms. 2. The front desk staff was quite rude. The receptionist might have explained me how to use the elevators while giving the keys which I failed to hear. In the elevators, while I was not able to operate and called for help, she explains me rudely that "I clearly explained you while giving keys..." What was that meant to be? Cant she explain it to me again? 3. Coming back to the bathtub issue again, when I asked about it to the manager, she said, "We do not have bathtub. Do you want to change the hotel?" This is how they treat customers with disrespect and impolite. 4. The rooms were clean which was supposed to be. So no great deal about it. But couldn't they have provided some more toiletries like toothbrushes, toothpaste, hair conditioners, facewashs, better quality toilet rolls, bathrobes, slippers etc? Wasn't that a four star hotel to afford all these? 5. One of the many towels provided to me was actually half torn. I even have a picture of it. 6. Overall I dont think I would ever book a Mercure hotel property again. A standard 3 star hotel with close proximity to the Central station also provides me with the same facilities as your Mercure Val De Fontenay hotel at a far off location. 7. Lastly the Breakfast was no surprise either and was very very basic.The fruits were old and rotten. Just one kinda bread to toast. Service was pathetic as well with no timely refilling.

Dear maneeshAg, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Val De Fontenay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on my phone or by mail if you wish to discuss this matter in further details. I stay at your disposal and I hope to have the pleasure to welcome you in the future. Severine Moire General manager severine.moire@accor.com

Good hotel for working in Fontenay

TripAdvisor rating 5.0/5

robert8765 Business - 06/03/2016 TripAdvisor review

Great location for train station and making business connections on this side of Paris. Staff was easy to work with and very helpful. Will use this hotel in my return visits. Email was free and could stay on top of all of my activities.

Dear Robert 8765. Thank you very much for your comments, I will share them with all my staff and I hope to welcome you very soon. Severine Moire General manager

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