Mercure Paris Val de Fontenay Hotel

Mercure Paris Val de Fontenay Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 614 reviews

ALLSAFE approved hotel

Mercure Paris Val de Fontenay Hotel
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Description

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Terrace bar, access to patio

  • Room service breakfast and dinner available from "Bocaux du Bistrot"

  • 10 min to Paris-Gare-de-Lyon and 25 min to Disneyland via RER A La Défense

  • Break area, 11 meeting rooms

Our accommodation(s)

Combining practicality and comfort, from our Classic rooms to Privilege suites, via our Superior rooms. Anything to suit your needs! For more family space, opt for our Classic family rooms or our Privilege suites to add a touch of indulgence to your stay with us! If you are looking for modernism and fun, as a couple or solo, come and discover our Superior rooms!

Hotel location

Mercure Paris Val de Fontenay Hotel

20, Avenue des Olympiades
94120 FONTENAY SOUS BOIS
France

Fax: +33 1 49 74 88 90

  • Chateau Vincennes/Gare VDF:  BUS 124 VAL DE FONTENAY

  • Marne la Vallée-La Défense:  RER A VAL DE FONTENAY

  • Villiers s/ Marne-Haussman:  RER E VAL DE FONTENAY

  • By plane

    PARIS ORLY At 20km / 12.5 miles

  • By plane

    PARIS ROISSY CDG At 20km / 12.5 miles

  • By car

    FONTENAY CENTRE At 0.1km / 0.06 miles

  • By car

    FONTENAY SOUS BOIS At 1km / 0.62 miles

  • By train

    VAL DE FONTENAY At 0.1km / 0.06 miles

GPS:48.85407, 2.488382

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE PATIO

Try our indoor terrace where you can fully enjoy your meal! Our room service menu is always in season. Whether you're eating on site or taking it to go, you'll enjoy our mason jar and homemade meals.

Our guest reviews for
Mercure Paris Val de Fontenay Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  614 reviews

TripAdvisor Rating  4.0/5  311 reviews

Certificate of excellence 2022

Nice staff

Customer review rating 4.5/5

Mohamed Business - Confirmed reviews ALL

friendly staff & supportive, with extra ordinary fast response to the room service

Dear Mohamed A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay, well located, comfortable, clean

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I was on the second floor and my room smelled like food

Dear Silvia R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good people good workers

Customer review rating 5.0/5

Woumeni J. Families - Confirmed reviews ALL

Thank to Christine , thank to the receptionist, thank the the cleaner very service and trusted people I recommend

Dear j. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team reception.

Pleasant stay

Customer review rating 4.5/5

Mario Business - Confirmed reviews ALL

Each time again, very nice and friendly people at the reception. Dinner in the hotel was also very tastefull, the Christmas bowl was really nice.

Dear Mario A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and your appreciation about the Christmas Dinner . We hope your next visit will be as pleasant as the previous one. Sincerely, Assia and the Mercure Val de Fontenay Team.

First good experience

Customer review rating 4.5/5

B. Business - Confirmed reviews ALL

It was good to stay in Mercure. Close to my work place, but also staff was doing his best to make this journey a good one. Thank you to the staff Regards Laurent

Dear Laurent B., Thank you for your kind feedback ! Localisation of the hotel is indeed perfect for you, right into the business neighbourhood near the Société Générale. We are really glad that you feel our comittement to make your stay as wonderful. Thank you again for sharing your experience, hope you got to Bangalore safely and wish to welcoming you again, Take care, Best regards, Ornella and the MVDF Team

Perfect location, close to public transport and shops

Customer review rating 5.0/5

Solange Solo - Confirmed reviews ALL

My second stay, everything was just perfect! I’ll come back for sure!

Dear Solange, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elene and Team MVDF.

Nice room

Customer review rating 4.5/5

Mario Business - Confirmed reviews ALL

as usual nice, clean room, friendly people and nice breakfast and dinner.

Dear Mario A., Thank you for your compliments ! We are always happy to welcome you during your stays in Paris and it is real a pleasure to receive positive feedback like yours. I will surely share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Tot binnenkort ! Sincerely, Ornella and the MVDF Team

Tres bien 15 minutes away from paris by car and by train,train station is just beside the hotel

Customer review rating 5.0/5

Thank Y. S. H. M. S. Y. S. Business - Confirmed reviews ALL

Very good stay thanks to the reception team

Good

Customer review rating 3.5/5

Marek Business - Confirmed reviews ALL

its was good but a bit expensive , climatisation heating was out of service

Perfect and memorable stay

Customer review rating 4.5/5

Dusan Families - Confirmed reviews ALL

Great experience from the beginning till the end. Amazing, greatly carrying staff. Hotel rooms are very comfortable and the hotel has a very convenient location on train line A - just 14 minutes from the centre of Paris and 20 minutes from Disneyland

Convenient location, spacious room

Customer review rating 4.0/5

Aurélien Business - Confirmed reviews ALL

the hotel is very close to the suburban train station. Not glamorous surroundings but the hotel is clean and well maintained. Spacious room.

Just Wow

TripAdvisor rating 5.0/5

peri_bhai TripAdvisor review

Best Receptionist.. Especially the man who work in the night and lady are just awesome.. for them 10 stars also not enough. Neat Rooms. Affordable.. Near to railway station.. Good restaurants near by.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good location

Customer review rating 3.5/5

Suzan A. Families - Confirmed reviews ALL

It was a nice experience and ye staff was so helpfunctie and guided me through my visit and they were so Kindly and had patience to all my questions.

Dear Suzan Ahmed A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel in a very good location

TripAdvisor rating 4.0/5

llima3000 Business - TripAdvisor review

This hotel has and very good location, in front of a RER and bus station. The hotel is good, and rooms as good too. I was in a business trip with a company really near, so this is another good point to stay in this hotel. the breakfest is good, but doesn't change between the days.

Hotel Stay

TripAdvisor rating 4.0/5

Sightseer06502477259 Business - TripAdvisor review

Hotel staff was very helpful even with the language barrier. Location is excellent, about a minute walk to the RER station. Good breakfast spread. Room was clean and nice. Only downside is the drain was blocked in the bathroom therefore it took sometime for the water to drain out.

Nice hotel

TripAdvisor rating 4.0/5

Omar A Families - TripAdvisor review

Very well locate next to train station ,going to paris or disney land was very easy . Reception staff v cooperative ,specially Lauren on check in . Breakfast need some improvement in variety (same everyday) .

Dear Omar, Thank you for your comments ! we transfer them to Lauren :-) and all the staff. Don't hesitate to tell us what we can add on the buffet breakfast . Hope to welcome you very soon.

Welcoming and friendly staff, convenient location, good restaurant

TripAdvisor rating 5.0/5

AmauryL99 Business - TripAdvisor review

I am regularly staying at this hotel which is conveniently located at the crossing of 2 major RER lines offering direct connections to lot of major places in and around Paris. Never had any issue, the staff is very friendly and always trying to go the extra (s)mile, an attitude that is often lacking in the Paris region. I also recommend the Restaurant which is often packed for lunch and quieter in the evening.

Thank you Amaury ! and we hope to see you soon :-)

Quick stay

TripAdvisor rating 5.0/5

martamF6926BD Families - TripAdvisor review

Everything was good. Personel in reception was ok, but with limited language in English. Breakfast in room delicious and on time. Room was tidy and big. Quiet hotel with very good place near Rer station.

Dear Marta, We thank you very much for your comments ! As you mentioned, the hotel is situated at 5 meters from the RER station :-) direct to the Champs Elysées or Disney. We hope to welcome you very soon.

BAD for a "Four Star" Hotel

TripAdvisor rating 2.0/5

Maneesh A Families - TripAdvisor review

1. My Booking clearly showed there was a Bathtub included in my reservation but I learnt that the hotel do not have bathtubs in the rooms. 2. The front desk staff was quite rude. The receptionist might have explained me how to use the elevators while giving the keys which I failed to hear. In the elevators, while I was not able to operate and called for help, she explains me rudely that "I clearly explained you while giving keys..." What was that meant to be? Cant she explain it to me again? 3. Coming back to the bathtub issue again, when I asked about it to the manager, she said, "We do not have bathtub. Do you want to change the hotel?" This is how they treat customers with disrespect and impolite. 4. The rooms were clean which was supposed to be. So no great deal about it. But couldn't they have provided some more toiletries like toothbrushes, toothpaste, hair conditioners, facewashs, better quality toilet rolls, bathrobes, slippers etc? Wasn't that a four star hotel to afford all these? 5. One of the many towels provided to me was actually half torn. I even have a picture of it. 6. Overall I dont think I would ever book a Mercure hotel property again. A standard 3 star hotel with close proximity to the Central station also provides me with the same facilities as your Mercure Val De Fontenay hotel at a far off location. 7. Lastly the Breakfast was no surprise either and was very very basic.The fruits were old and rotten. Just one kinda bread to toast. Service was pathetic as well with no timely refilling.

Dear maneeshAg, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Val De Fontenay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on my phone or by mail if you wish to discuss this matter in further details. I stay at your disposal and I hope to have the pleasure to welcome you in the future. Severine Moire General manager severine.moire@accor.com

Good hotel for working in Fontenay

TripAdvisor rating 5.0/5

robert8765 Business - TripAdvisor review

Great location for train station and making business connections on this side of Paris. Staff was easy to work with and very helpful. Will use this hotel in my return visits. Email was free and could stay on top of all of my activities.

Dear Robert 8765. Thank you very much for your comments, I will share them with all my staff and I hope to welcome you very soon. Severine Moire General manager

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