Mercure Paris Val de Fontenay Hotel

Mercure Paris Val de Fontenay Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 790 reviews

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Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Terrace bar, access to patio

  • Room service breakfast and dinner available from "Bocaux du Bistrot"

  • 10 min to Paris-Gare-de-Lyon and 25 min to Disneyland via RER A La Défense

  • Break area, 11 meeting rooms

ALLSAFE approved hotel

Hotel location

Mercure Paris Val de Fontenay Hotel

20, Avenue des Olympiades
94120 FONTENAY SOUS BOIS
France

GPS:48.85407, 2.488382

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE PATIO

Try our indoor terrace where you can fully enjoy your meal! Our room service menu is always in season. Whether you're eating on site or taking it to go, you'll enjoy our mason jar and homemade meals.

Our accommodation(s)

Combining practicality and comfort, from our Classic rooms to Privilege suites, via our Superior rooms. Anything to suit your needs! For more family space, opt for our Classic family rooms or our Privilege suites to add a touch of indulgence to your stay with us! If you are looking for modernism and fun, as a couple or solo, come and discover our Superior rooms!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  790 reviews

TripAdvisor Rating  4.0/5  316 reviews

Good stay, but....

Customer review rating 3.5/5

Thierry B. Business - Confirmed reviews ALL

Rooms are nice, bedding quality is good, but there was a serious problem with the temperature in the hotel. I arrived on Monday 10:30 am and there was an available room. The temperature in the whole hotel was way too high, and in the bedroom it was even more, must have been around 25-26°. I immediately powered off the vented heating, but the temperature remained too high during the whole 3 days stay and impacted significantly the quality of sleep. In the meeting room it was painful, we had to open the windows to get some fresh air, but then the noise of the highway made working sometimes difficult. But we chose noise over heat which was even worse.

Dear Thierry B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Val de Fontenay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice rooms but poor breakfast service.

Customer review rating 3.0/5

Jan J. Business - Confirmed reviews ALL

Very satisfied with the accomodation - rooms well equipped and clean. But the breakfast service quality is very poor. Tables are not ready for newcommers. Food is not replenished offen. Number of waiters is underestimated during breakfast time peeks hours. I was completelly not satisfied with the breakfast servie level.

Dear Jan J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Val de Fontenay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 4.0/5

Ben Business - Confirmed reviews ALL

some confusion regarding the breakfast but issue was resolved fast

Dear Ben N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Lovely staff great facilities. Would have used restaurant over weekend but it was closed

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Benjamin & toute l’équipe du Mercure Paris Val de Fontenay

Well located

Customer review rating 4.0/5

Vlad C. Families - Confirmed reviews ALL

Convenient location near the subway. Good breakfast and hotel atmosphere. Room cleaning wasn't doing a great job

Dear Vlad Mihai C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 360 reviews 8/10 Location
  • 511 reviews 7.2/10 Room
  • 547 reviews 9/10 Service
  • 10 reviews 8/10 WiFi
  • 227 reviews 7.4/10 Cleanliness
  • 202 reviews 7/10 Breakfast
  • 108 reviews 4.5/10 Food

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