Mercure Paris Val de Fontenay Hotel 4 stars

Customer review rating 4.2/5 3,096 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Paris Val de Fontenay Hotel
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Room 1

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Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Lunch takeaway service from Monday to Friday

  • In-room breakfast and dinner service

  • 15 minutes from Paris and 25 minutes from Disneyland

  • Paid outdoor public parking nearby - 24-hour access from 7am to 11pm

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shop
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 11 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Paris Val de Fontenay Hotel

Avenue des Olympiades
94120
fontenay sous bois
france

Tel: +33149748888

Fax: (+33)1/49748890

Check-in from 15h00

Check out up to 12h00

  • Chateau Vincennes/Gare VDF :  BUS 124 VAL DE FONTENAY

  • Marne la Vallée-La Défense :  RER A VAL DE FONTENAY

  • Villiers s/ Marne-Haussman :  RER E VAL DE FONTENAY

  • By plane

    PARIS ORLY At 20km / 12.5 miles

  • By plane

    PARIS ROISSY CDG At 20km / 12.5 miles

  • By car

    FONTENAY CENTRE At 0.1km / 0.06 miles

  • By car

    FONTENAY SOUS BOIS At 1km / 0.62 miles

  • By train

    VAL DE FONTENAY At 0.1km / 0.06 miles

GPS :48.85407, 2.488382

Our accommodation(s)

Classic Room - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Classic Room - twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Classic Room - 3 single beds

  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Family Classic Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

LE PATIO

Type of cuisine: Bistro

During fine weather, you can enjoy your meal on our peaceful inner terrace in the sun. As it is sometimes closed during French vacation periods, we invite you to try our room service menu.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE COTE BAR

Non contractual photo

Relax with an after-work drink, whether pre-arranged or spontaneous

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 130

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
Mercure Paris Val de Fontenay Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,096 reviews

tripadvisor

TripAdvisor Rating 4.0/5

290 reviews

Excellent customer care

Customer review rating 4.2/5

Cendrille Families - 20/08/2020 Confirmed reviews ALL

Loved the attentive attitude of the staff. I went twice in a row. The only strange thing is that on both occasions I lost items during my stay which I never found again. Looks like it happened outside the hotel but it is spooky.

Customer review rating 4.2/5

Peter O. Business - 08/03/2020 Confirmed reviews ALL

This is my 6th visit to this hotel this year, I am working nearby. Staff always friendly and very helpful everywhere. Comfortable quiet rooms.

Dear Peter O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo Berseron

Very good stay as usual

Customer review rating 4.2/5

Your L. G. (. Business - 28/02/2020 Confirmed reviews ALL

See title above. That's it

Dear Ramine H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo Berseron Deputy Manager

Excellent location, comfortable and clean rooms

Customer review rating 4.2/5

Solange Friends - 26/02/2020 Confirmed reviews ALL

Everything was excellent, the staff very friendly and helpful. Public transport next door and free parking lots in the neighbourhood. I’ll come back for sure.

Well located near Fontenay office

Customer review rating 4.2/5

Hans Z. Business - 24/02/2020 Confirmed reviews ALL

Really nice receptionist. She helped friendly and smiled.

Perfect stay as usual

Customer review rating 4.2/5

Your L. C. (. Business - 27/01/2020 Confirmed reviews ALL

See above

Customer review rating 4.2/5

Anonymous Business - 24/01/2020 Confirmed reviews ALL

A little old-fashioned lobby area, very limited possibilities to eat/drink sth. in the evening (arriving on a Sunday evening) was a quite unsatisfying situation.

Excellent

Customer review rating 4.2/5

Jcl Couples - 31/12/2019 Confirmed reviews ALL

Excellent

Decent hotel.

Customer review rating 4.2/5

Tony Business - 21/12/2019 Confirmed reviews ALL

It was nice, people were very friendly. Not much help to find decent restaurants. The hotel restaurant is not very good. Need outlets accessible to the bed night stands

Dear Tony, Thank you for taking the time to tell us about your experience at Mercure Paris Val de Fontenay. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. All the team wish you a merry christmas ! Jérôme Girelli General manager

Hotel was comfortable but temperature in room was unbearably high. No light blanket avail; only the warm duvet.

Customer review rating 4.2/5

Anonymous Business - 17/12/2019 Confirmed reviews ALL

It was fine other than temperature in room too hot.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Paris Val de Fontenay. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies regarding the problem of temperature in the rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Jérôme Girelli General manager

everything went smooth

Customer review rating 4.2/5

Julien Business - 25/11/2019 Confirmed reviews ALL

Nice people. Big room. Good support at lobby

Dear Julien We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérôme Girelli Directeur

After 3 days from checkout, the 200€ amount is still blocked on my account

Customer review rating 4.2/5

Liviu S. Families - 13/11/2019 Confirmed reviews ALL

Hello, On the check out the receptinist commited to have the money unblocked in 3-4 hours. After 3 days the amount is still blocked. Apart this the experience on the hotel is good: clean rooms, confortable beds, good brekfast. Liviu

Dear Livia Mihail S., I hope you had a good stay with us and I’m a bit sad to see you only give me 6/10 on the guest experience grade. I hope we could give you a better experience for a further stay. Julien has already sent you an email to explain the problem and already solve it. Do not hesitate to come back to us if you have any other questions or if the delay is too long for the credit of the money on your account. Have a sparkling day, Jérôme Girelli General manager
Customer review rating 4.2/5

Anil Families - 05/11/2019 Confirmed reviews ALL

It was pleasant experience

Dear Anil, We very much appreciate your comments regarding your stay at the Mercure Paris Val de Fontenay. We are delighted to read that you had a pleasant stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service :) Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Jérôme Girelli General manager

Not satisfactory

Customer review rating 4.2/5

Anonymous Business - 22/10/2019 Confirmed reviews ALL

Hotel staff is helpful, but they don't provide complimentary water everyday. Double bed room with bath tub was booked for me, but they allotted me room without bath tub. And ask me to choose between double bed without bath tub or single bed room bath tub. There was no proper lighting in my room, two bedside table lamps and one table lamp, and one light outside washroom.Only plus point is it is near to RER station.

Dear Customer, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Val de Fontenay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We were not able to provide a double bed room with bath tub since we don't have this type of room in our hotel. All the rooms with bath tub in our hotel are twin bedded, this is reason why we offer to choose between the type of bedding or the bath tub. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérôme Girelli General manager

Perfect welcome and stay

Customer review rating 4.2/5

Rh (. L. C. Business - 18/10/2019 Confirmed reviews ALL

Let see the title

Dear RH, A huge thank you for a very great customer ! Thank you again for your loyalty :) Sincerely, Jérôme Girelli General manager

Decent hotel in that part of Paris

Customer review rating 4.2/5

Peter V. Business - 14/10/2019 Confirmed reviews ALL

It was over 10 years since i've stayed in this hotel, so it was nice to see so much improvement over this period of time. Nicely renovated rooms are a definite plus. Check-In is understaffed however. Even though I had enlisted for online check-in, i still had to queue up after everybody else...

Dear Peter V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérôme Girelli Directeur h1…

Perfect

Customer review rating 4.2/5

M. D. Couples - 04/10/2019 Confirmed reviews ALL

It's was something else, it seems I was in my home.....you guys are good I mean real good

Dear Mister D., We very much appreciate your comments regarding your stay at the Mercure Paris Val de Fontenay. It is always a true pleasure to receive such a positive feedback !. I will of course share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérôme Girelli General Manager

Not so exciting experience

Customer review rating 4.2/5

Ramachandra K. S. Business - 29/09/2019 Confirmed reviews ALL

Only very few staffs greet their customers and most of then don't seem to care. Breakfast seems to be normal. vegetarian meal which sounds terrible which is not good at all. Ask customer questions like did you smoke in room etc.. Overall i won't recommend this hotel to anyone

Dear RAMACHANDRA S., Thank you for taking the time to tell us about your experience at the Mercure Paris Val de Fontenay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback does not reflect the quality of service we want our customers to feel when they stay with us. We will work hard again in order to improve our quality of service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérôme Girelli General manager

Satisfied

Customer review rating 4.2/5

Siva Families - 12/09/2019 Confirmed reviews ALL

As we stayed as a group, overall experience is good. Recepstionist was very helpfull. Only major issue was the car parking,

Friday night stay - comfortable, but beware lack of food choice after midday (and for the rest of the weekend.)

Customer review rating 4.2/5

Chris M. Couples - 09/09/2019 Confirmed reviews ALL

Check-in efficient, room and bed clean and comfortable, disappointing lack of choice of evening food apart from pizza (although that was tasty), salad was way over salted. Breakfast fine, except pancake machine broken and Nespresso coffee machine choice minimal, limited staff to ask questions. Quite difficult to find hotel by car and final approach to Hotel leads to bus only area, Parking was pot luck, happened to be a free roadside space outside, but not great to park and drop with bags. Check-out effective, but receipt printing very slow.

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