Dear Shavaun R., Thank you for your kind words regarding the cleanliness and comfort of our hotel, as well as our friendly service. We are delighted to hear that you enjoyed your upgrade. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Melbourne La Trobe Street

Dear Jadeine S., Thank you for your kind feedback. We are thrilled to hear that you enjoyed your room, the service, and the magnificent view. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Melbourne La Trobe Street

Dear Lauren B., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced during the check-in process. Our policy requires that the credit or debit card used for payment must match the name of the guest checking in. This measure is in place to ensure the security and safety of all our guests and the card holders personally details, credit card fraud is an ever-challenging issue for business, and we need to follow a very strict check in policy to prove to the banks that the guest was actually staying here at the hotel. I understand how this situation could have affected your experience, particularly during what should have been an enjoyable night out. Your comments are valuable to us as they help improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Best regards, Mercure Melbourne La Trobe Street

Dear Brooklyn K., Thank you for your feedback regarding your recent stay. It is regretful to hear about the unpleasant odor you experienced in your room, despite your positive comments on its appearance and service. We appreciate your input, as it aids us in enhancing our guest experience. Best wishes, Mercure Melbourne La Trobe Street

Dear Quoc T., Thank you for your positive feedback. We are delighted to hear that you found our services satisfactory and that we were able to meet your needs. Your kind words about our staff are greatly appreciated. Best regards, Mercure Melbourne La Trobe Street

Dear Mia F., Thank you for your wonderful review and for choosing to stay with us at the Mercure Melbourne La Trobe Street on a weekly basis. We are delighted to hear that you appreciate our prime location and have consistently enjoyed your experiences with us. It is heartwarming to know that our reception team, especially Mazzy, has made such a positive impact on your stays. We pride ourselves on providing exceptional service, and it is gratifying to hear that our team members contribute to making you feel welcomed and valued. Your kind words about our accommodations, including the cleanliness of your room and the quality of our dining options, are much appreciated. We will certainly take note of your commendation for Mazzy. Recognizing and nurturing talent within our team is something we hold in high regard, and your feedback will be shared with our management. Thank you once again for your loyalty and for sharing your experience. We look forward to welcoming you back soon. Best regards, Mercure Melbourne La Trobe Street

Dear Sarra B., Thank you for your feedback. We appreciate your comments regarding our location and comfort. However, we regret to hear about your experience with our staff's organization. We will take your insights into consideration as we strive to enhance our service. Best regards, Mercure Melbourne La Trobe Street

Dear David I., Thank you for your positive feedback regarding your recent stays at Mercure Melbourne La Trobe Street. We are delighted to hear that our location has been ideal for your needs and that our staff has consistently provided a welcoming atmosphere. We are also pleased that you were able to access your room early, as we strive to accommodate our guests whenever possible. We look forward to welcoming you back on your next visit. Best regards, Mercure Melbourne La Trobe Street

Dear Catherine D., Thank you for your positive feedback regarding your stay in our superior suite. We are pleased to hear that you enjoyed the beautiful views and found the room to be spacious and clean. Your compliments to our front desk staff member, Michael, will certainly be acknowledged. Kind Regards, Mercure Melbourne La Trobe Street

Dear Kylie-Marie E., Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. Regarding the hot water in Room 109, we have since had both our engineer and an external plumber attend and monitor the room, and they have confirmed that the hot water system is functioning correctly. We appreciate that this does not change your experience at the time, and we regret that the issue was not addressed more thoroughly when you raised it with our concierge. We are also sorry to hear that the room had a stale smell. This is certainly not the standard we aim to provide, and we will be following this up with our housekeeping team to ensure rooms are properly aired and freshened prior to arrival. Thank you again for bringing these matters to our attention. Your feedback is appreciated and helps us identify areas where we can improve our guest experience. Sincerely, Mercure Melbourne La Trobe Street

Dear Scott E., Thank you for your kind words regarding our friendly staff and excellent location. We are delighted to hear that your experience at Mercure Melbourne La Trobe Street was enjoyable. Your feedback is greatly appreciated. Best regards, Mercure Melbourne La Trobe Street

Dear Denise B., Thank you for your kind words regarding our location, cleanliness, and the service provided by our staff. It is gratifying to know that we were able to cater to your needs during your stay. We look forward to welcoming you back in the future. Best regards, Mercure Melbourne La Trobe Street

Dear Fiona R., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our prime location, and that our team provided you with a warm welcome. It is gratifying to know your room was ready upon arrival and that you found the hotel to be clean. Best wishes, Mercure Melbourne La Trobe Street

Dear Cassandra G., Thank you for taking the time to provide your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our service, location, and the cleanliness of the hotel, as well as the variety offered at our buffet breakfast. We appreciate your comments concerning the functionality of your twin room. It is our goal to provide a comfortable and convenient experience for all our guests, and we acknowledge that the space and storage options in some of our rooms may not fully meet the needs of families traveling with multiple luggage items. Your observations about the limited hooks for towels will certainly be noted as we continue to evaluate our room configurations. We look forward to welcoming you back on your next visit and hope to provide you with an even more enjoyable stay in a larger room. Best regards, Mercure Melbourne La Trobe Street

Dear John S., Thank you for your kind feedback regarding your recent stay at Mercure Melbourne La Trobe Street. We are delighted to hear that you found our location convenient and that our team provided exceptional service during your visit. It is wonderful to know that you appreciated the cleanliness and spaciousness of your room, as well as the secure parking facilities. We acknowledge your comments regarding parking fees and will consider them as we review our services. We look forward to welcoming you and your family back on your next visit to Melbourne. Best regards, Mercure Melbourne La Trobe Street

Dear Daniel J. F., Thank you for sharing your feedback regarding your recent stay. I regret to learn about the issues you encountered with the air conditioning and safe. Your experience is important to us, and we will take your comments into account as we strive to improve our services. Best wishes, Mercure Melbourne La Trobe Street

Dear Alexander W., Thank you for your feedback. We are pleased to hear that you had a comfortable stay and enjoyed the friendly service. We appreciate your comments regarding breakfast, and we will take your insights into consideration as we continually strive to enhance our offerings. Kind Regards, Mercure Melbourne La Trobe Street

Dear Bernadette G., Thank you for taking the time to share your detailed feedback with us, and congratulations on your wedding. We are sorry to hear that your stay did not meet your expectations, particularly on such a special occasion. We appreciate your comments regarding the complimentary room upgrade included with your package. We would like to clarify that, as outlined in the terms and conditions of the reservation, complimentary room upgrades are subject to availability at the time of check-in. While we regret that an upgrade was not available during your stay, we understand that this may have been disappointing, especially given the significance of your visit. Regarding the check-in arrangements, our team provided the information based on the membership requirements associated with the reservation. We appreciate your frustration that the process appeared different upon your arrival, and we will review the communication with our team to ensure that our procedures and explanations are as clear and consistent as possible. In relation to bottled water, we would also like to clarify that all Accor hotels are plastic-water-bottle-free worldwide as part of Accor's sustainability initiatives. For this reason, we provide water in alternative formats rather than single-use plastic bottles. We also appreciate your comments regarding the room amenities and minibar. Our hotel operates within the midscale hotel segment, and the room facilities and amenities provided are aligned with our midscale brand standards. This includes the absence of a minibar and the level of in-room amenities available. We understand, however, that these expectations may differ depending on the type of stay and occasion. We are pleased to hear that you enjoyed the buffet breakfast, and we appreciate you taking the time to recognise this aspect of your stay. We certainly understand that your wedding night was an important occasion, and we regret that your overall experience did not feel as special as you had hoped. Your feedback regarding the package inclusion has been noted, and we will review the reservation and the applicable terms and conditions accordingly. Thank you again for bringing your concerns to our attention. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future. Kind regards, Sincerely, Mercure Melbourne La Trobe Street

Dear Kyran G., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and that our team provided professional service throughout your visit. Your kind words are greatly appreciated. Kind Regards, Mercure Melbourne La Trobe Street