Mercure Melbourne La Trobe Street 4 stars

Customer review rating (ALL Rating) 4.5/5 708 reviews

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Mercure Melbourne La Trobe Street - Image 1
Mercure Melbourne La Trobe Street - Image 2
Mercure Melbourne La Trobe Street - Image 3
Mercure Melbourne La Trobe Street - Image 4
492 La Trobe Street, 3003 WEST MELBOURNE, Australia

Description

Hotel extras

  • 4-star Melbourne hotel near Southern Cross Station

  • Minutes from Docklands shopping and Marvel Stadium events

  • A short stroll through Flagstaff Gardens to Queen Victoria Market

  • Spacious Melbourne accommodation for families

  • Restaurant & Bar showcasing local seasonal ingredients

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 2 Double Beds

Photo out of - Standard Room 2 Double Beds

Choose one of our larger hotel rooms in Melbourne CBD when you need two double beds for family holidays or trips with friends. Plan your Melbourne itinerary over Nespresso coffee in your room, where design features nod to the area s tinsmith heritage.

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • 4 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

Seeking an elevated experience in Melbourne? Admire city views from your spacious Superior Room, and feel the city s aura in the interior design that pays tribute to tinsmith heritage, nearby gardens and the vibrancy of Melbourne s arty laneways.

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio
  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

A gem among family hotels in Melbourne, your Superior Room offers two plush double beds where everyone can rest up before heading out to discover more of the city. Chromecast keeps everyone entertained, and Nespresso coffee helps you recharge.

  • Views:

    City View

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Melbourne is bold and beautiful, with peaceful gardens nestled between laneways filled with street art. Your stylish Executive room feature the same blend of calm and creativity. Nespresso coffee complements the city views.

  • Views:

    City View

Max. number of persons
2
Area
From 31 m² / 333 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Your Accessible Standard Room features a king bed and a natural colour palette, helping you to feel at ease along with accessible amenities that provide convenience. Sip Nespresso as you plan your time in Melbourne, and relax with Chromecast at night.

Max. number of persons
2
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Suite

Junior Suite, 2 Double Beds

Photo out of - Junior Suite, 2 Double Beds

Visiting the Victorian capital as a family or group? Savour the city together in a generous Junior Suite with two double beds. Nespresso, Chromecast and interiors inspired by city life await up to four guests in this exceptional Melbourne accommodation.

  • Views:

    City View

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Superior Suite, 1 King Bed

Photo out of - Superior Suite, 1 King Bed

Stunning city views and a freestanding bathtub from high floors define your stay in a Superior Suite. Pick out landmarks to explore, then head out to discover Docklands or CBD laneways filled with boutiques and urban art.

  • Views:

    City View

Max. number of persons
2
Area
From 59 m² / 635 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Melbourne La Trobe Street

492 La Trobe Street
3003 WEST MELBOURNE
Australia

GPS:-37.8122763, 144.9524356

Telephone
Fax +61 3 9022 8333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 195 rooms
  • 9 rooms for people with reduced mobility
  • 73 family rooms
  • 16 connecting rooms
  • 195 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet

Business

6 Meeting rooms

Well-being

Fitness Center

  • On site

Sports and leisure

Tennis Additional charge

  • Nearby

Skating rink Additional charge

  • Nearby

Jogging track

  • Nearby

Golf Additional charge

  • Nearby

Golf Additional charge

  • Nearby

Bike rack facilities

  • On site
  • On site
  • Indoor parking
  • Private
  • 8 parking spaces
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 34.37 € 55 AUD Per day

Accessibility

  • Accessible parking

FOUNDRY KITCHEN and BAR

Photo out of - FOUNDRY KITCHEN and BAR

La Trobe Street was once home to tinsmiths where creations were forged in fire using raw materials. Today, our chefs do the same with seasonal local ingredients. Savour hearty fare like schnitzels, steak and grilled fish on the terrace when it is warm.

Cooking style
International
Capacity
129
Accessibility
Accessible service
3003 West Melbourne, Australia
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Kosher menu
  • Vegetarian menu

La Trobe Street was once home to tinsmiths where creations were forged in fire using raw materials. Today, our chefs do the same with seasonal local ingredients. Savour hearty fare like schnitzels, steak and grilled fish on the terrace when it is warm.

Rendezvous in the bar of Foundry Kitchen and Bar for after-work drinks, aperitifs and crisp craft beers with light bites. Here, cocktail ingredients take hints from local life, and the wine selection celebrates Victoria wine regions like the Yarra Valley.

Our fitness room is open 24/7 to fit with your flow, whether you prefer morning workouts or an evening wind down. With cardio machines, free weights and functional training zones, you'll find everything you need to seamlessly keep up with your routine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  708 reviews

Customer review rating 1.0/5

William N. Families - Confirmed reviews ALL

Dear William N., Thank you for sharing your feedback. We take all guest comments seriously and appreciate the opportunity to address the concerns you have raised. Following a thorough review and cross-check of our hotel operating systems and security records, there appear to be some significant discrepancies between your account of events and the records of what actually took place. For clarity, our standard check-in time is 2:00 pm, as clearly stated across our hotel’s online platforms. Our records indicate that you returned to the hotel at approximately 4:15 pm, at which time your luggage was promptly handed back to you. Our records also confirm that you subsequently used the self-check-in kiosks to complete your check-in process. Regarding your concerns about late check-out, we would like to clarify that, as part of Accor’s ALL loyalty programme, eligible Gold, Platinum and Diamond members may request benefits such as early check-in or late check-out, subject to the applicable membership conditions and availability. These benefits are clearly outlined in Accor’s loyalty programme. The handling of such requests is based on membership entitlements and operational considerations, not on a guest’s nationality or ethnicity. We are sorry to learn that your experience left you feeling that you were treated unfairly. We understand that every guest, regardless of loyalty membership or background, expects to be acknowledged and treated with courtesy and respect. We regret that your impression of our service did not meet your expectations. However, we must respectfully clarify the factual discrepancies identified in our review, as we take allegations of discriminatory treatment very seriously. We remain committed to providing professional and equitable service to all our guests while ensuring that applicable loyalty benefits are recognised appropriately. Thank you again for your feedback. We will continue to review our service standards and reinforce the importance of attentive, courteous and consistent guest service across our team. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.5/5

Jeff H. Couples - Confirmed reviews ALL

Dear Jeff H., Thank you for your positive feedback regarding our location and the convenience of transport options. We are pleased to hear that you enjoyed your stay and found our surroundings to your liking. We look forward to welcoming you back in the future. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 2.5/5

Lauren C. Business - Confirmed reviews ALL

Dear Lauren C., Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found our staff to be lovely. However, we regret to learn that the balcony upgrade did not meet your expectations. We strive for transparency in our offerings and will take your comments into consideration for future enhancements. Additionally, we appreciate your suggestion regarding the carafe for water in the rooms. Your insights are valuable as we continuously seek to improve our guest experience. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Isabella K. Friends - Confirmed reviews ALL

Dear Isabella K., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that Esther's exceptional service made your experience more enjoyable. Our team takes pride in providing genuine care, and it is wonderful to know that she went above and beyond to assist you. Your recognition of her efforts will certainly be conveyed. We look forward to welcoming you back in the future. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.5/5

Derek W. Families - Confirmed reviews ALL

Dear Derek W., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our rooms modern and comfortable, and that our staff made a positive impact on your experience. We look forward to welcoming you back in the future. Best regards, Mercure Melbourne La Trobe Street

Dear William N., Thank you for sharing your feedback. We take all guest comments seriously and appreciate the opportunity to address the concerns you have raised. Following a thorough review and cross-check of our hotel operating systems and security records, there appear to be some significant discrepancies between your account of events and the records of what actually took place. For clarity, our standard check-in time is 2:00 pm, as clearly stated across our hotel’s online platforms. Our records indicate that you returned to the hotel at approximately 4:15 pm, at which time your luggage was promptly handed back to you. Our records also confirm that you subsequently used the self-check-in kiosks to complete your check-in process. Regarding your concerns about late check-out, we would like to clarify that, as part of Accor’s ALL loyalty programme, eligible Gold, Platinum and Diamond members may request benefits such as early check-in or late check-out, subject to the applicable membership conditions and availability. These benefits are clearly outlined in Accor’s loyalty programme. The handling of such requests is based on membership entitlements and operational considerations, not on a guest’s nationality or ethnicity. We are sorry to learn that your experience left you feeling that you were treated unfairly. We understand that every guest, regardless of loyalty membership or background, expects to be acknowledged and treated with courtesy and respect. We regret that your impression of our service did not meet your expectations. However, we must respectfully clarify the factual discrepancies identified in our review, as we take allegations of discriminatory treatment very seriously. We remain committed to providing professional and equitable service to all our guests while ensuring that applicable loyalty benefits are recognised appropriately. Thank you again for your feedback. We will continue to review our service standards and reinforce the importance of attentive, courteous and consistent guest service across our team. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.5/5

Jeff H. Couples - Confirmed reviews ALL

Stayed for 4 nights . Nicely located in west Melbourne, close to free tram service. Short walk to QV markets.

Dear Jeff H., Thank you for your positive feedback regarding our location and the convenience of transport options. We are pleased to hear that you enjoyed your stay and found our surroundings to your liking. We look forward to welcoming you back in the future. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 2.5/5

Lauren C. Business - Confirmed reviews ALL

Staff were absolutely lovely. Felt a bit scammed falling for the “balcony upgrade” which included a misleading photo. I quickly realised I paid for a downgrade, mezzanine level balcony with a view of graffiti, tarped up balconies, trash and tradies. Also not a complaint, but it would be useful to include a carafe for water in the rooms. I don’t travel with a water bottle, so there was nothing to get more than one cup of water in from the lobby fountain.

Dear Lauren C., Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found our staff to be lovely. However, we regret to learn that the balcony upgrade did not meet your expectations. We strive for transparency in our offerings and will take your comments into consideration for future enhancements. Additionally, we appreciate your suggestion regarding the carafe for water in the rooms. Your insights are valuable as we continuously seek to improve our guest experience. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Isabella K. Friends - Confirmed reviews ALL

Esther made our stay particularly more enjoyable and showed the genuine care your team carries by providing us with her own sanitary products when we were unable to get our own at a late hour of night. She was so sweet and very warm towards us, and we truly hope she gets recognised for her excellent service.

Dear Isabella K., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that Esther's exceptional service made your experience more enjoyable. Our team takes pride in providing genuine care, and it is wonderful to know that she went above and beyond to assist you. Your recognition of her efforts will certainly be conveyed. We look forward to welcoming you back in the future. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.5/5

Derek W. Families - Confirmed reviews ALL

Great staff and lovely rooms, compact but modern and comfortable with everything you need for a great stay. Thankyou

Dear Derek W., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our rooms modern and comfortable, and that our staff made a positive impact on your experience. We look forward to welcoming you back in the future. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Peter W. Business - Confirmed reviews ALL

Work trip which allowed use of restaurant and car parking facilities

Dear Peter W., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient and enjoyed the comfort of our facilities, including the restaurant and parking. Your kind words about our staff are greatly appreciated. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.5/5

Jamie R. Couples - Confirmed reviews ALL

Thank you for upgrading us for our stay, the bed was so comfy! The rooftop bar is great as well.

Dear Jamie R., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the upgraded room and found the bed comfortable. It is also wonderful to know that you appreciated our rooftop bar. We hope to welcome you back soon. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.0/5

Hans-rudolf S. Solo - Confirmed reviews ALL

Everything was great, apart maybe from the breakfast.. Sometimes, tables where not cleaned for a long time and fruit and yoghurt where not refilled in time.

Dear Hans-Rudolf S., Thank you for your positive feedback regarding your stay. I appreciate your comments about the breakfast service and will communicate your observations regarding table cleanliness and food replenishment to our team for consideration. We aim to provide an excellent experience for all our guests. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Daryl C. Couples - Confirmed reviews ALL

Staff was friendly, great location, bed was ridiculously comfortable.

Dear Daryl C., Thank you for your positive feedback regarding your comfortable stay. We are delighted to hear that our friendly staff and the great location contributed to your experience. It is wonderful to know you found our beds so comfortable. We look forward to welcoming you back in the future. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Jessie M. Families - Confirmed reviews ALL

Wonderful stay! The friendly staff kindly allowed us to check our bags in early and kept us updated when our room was ready. The thoughtful personal touches, from the welcome card and TV greeting to the fresh fruit in the fridge, made our stay feel extra special. The room had a great view, a comfortable bed, a lovely shower and a peaceful atmosphere. My mum and I thoroughly enjoyed our stay and would happily return!

Dear Jessie M., Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that our team provided you with early bag check-in and kept you informed about your room's readiness. It is wonderful that you appreciated the personal touches, such as the welcome card and fresh fruit, as well as the comfort and amenities of your room. Your satisfaction is our priority, and we are grateful that you and your mother enjoyed your stay. We look forward to welcoming you back in the future. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.5/5

Emily C. Couples - Confirmed reviews ALL

The restaurant had amazing food (I recommend the tiramisu for dessert). The bed was comfortable and clean and the location was convenient.

Dear Emily C., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed our restaurant offerings, found the bed comfortable, and appreciated our convenient location. Your recommendation will surely delight future guests. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 1.5/5

Michael S. Couples - Confirmed reviews ALL

The space between the bed and tv left barely any room for me to walk around to my side of the bed to go to sleep. The bathroom wasn’t really cleaned that well and for the upgrade I wish I didn’t pay it as the room was so small The staff overall were very nice except for one lady who wouldn’t allow me to get a coffee at 10:25 when I had breakfast included with the stay.

Dear Michael S., Thank you for sharing your feedback regarding your recent stay with us. I regret to learn that the layout of your room did not meet your expectations and that the cleanliness of the bathroom fell short. We strive to maintain high standards, and your comments are valuable for our ongoing improvement. Regarding the breakfast service, our policy typically allows coffee service until breakfast concludes. I apologize for any inconvenience this may have caused. We appreciate your kind words about our staff and will ensure your concerns are addressed. Thank you once again for your insights. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.5/5

Michael M. Couples - Confirmed reviews ALL

All your staff from check in to departure were great. Nice outdoor bar area. Breakfast was great.

Dear Michael M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff made a positive impression and that you enjoyed our outdoor bar area and breakfast offerings. Your feedback is greatly appreciated. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.0/5

Louie M. L. Families - Confirmed reviews ALL

well located and value for money. just wish there was a microwave in the room

Dear Louie M. L., Thank you for your positive feedback regarding our location and value for money. We appreciate your suggestion about having microwaves in the rooms, as guest comfort is important to us. Your comments will be taken into consideration for future enhancements. Kind Regards, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Lucero C. H. Families - Confirmed reviews ALL

Great location, modern, good food, excellent customer service. It was great that the room Was ready when we arrived before noon!

Dear Lucero C. H., Thank you for your kind words regarding our restaurant, location, and customer service. We are pleased to hear that your room was ready upon your early arrival, as we strive to accommodate our guests' needs whenever possible. Kind Regards, Mercure Melbourne La Trobe Street.

Customer review rating 4.5/5

Leon G. Couples - Confirmed reviews ALL

My partner and I enjoyed the bubbly and friendly staff throughout our stay at Mercure. Room was made up every day when we finished a day of exploring. Would highly recommend.

Dear Leon G., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff contributed positively to your experience and that your room was consistently serviced throughout your visit. We appreciate your recommendation and hope to welcome you back soon. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Anderson L. Solo - Confirmed reviews ALL

Couldn’t recall the reception lady’s name, however she showed great professionalism while being friendly and welcoming. Check in was smooth and efficient, their genuine hospitality made me feel valued as a guest. Breakfast has reasonable selection of food and great service from the restaurant team as well. Excellent service and great first impression of the hotel! Appreciate the effort of the team and will definitely visit again next time!

Dear Anderson L., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location, the cleanliness of your room, and the professionalism of our staff. It is gratifying to know that our team's genuine hospitality left a positive impression on you. We take pride in providing quality service and a diverse breakfast selection, and your kind words will surely motivate our team to continue their excellent work. We look forward to welcoming you back on your next visit. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 3.5/5

Nevilla Y. Solo - Confirmed reviews ALL

My room was comfortable. However when I tried to order room service at 10pm on Friday night, the Room Service phone was not answered and redirected to Reception. I was advised the food had run out and no service was available. Also the breakfast which was included with the room was poor. The ‘poached fruit’ was canned fruit and old. The watermelon was old not fresh.

Dear Nevilla Y., Thank you for taking the time to share your feedback following your stay at Mercure Melbourne La Trobe Street. We are pleased to hear that you found our location convenient for accessing Festival Hall and that your room was comfortable. However, we sincerely apologise for your disappointing experience with room service on Friday evening. Having your call go unanswered and then being advised that no food was available at 10 pm is certainly not the level of service we aim to provide. We also regret that the quality and freshness of our breakfast offerings did not meet your expectations, particularly the fruit selection. Your feedback is important to us, and we will share your comments with our relevant teams to review these concerns and identify areas for improvement. Thank you again for bringing these matters to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a much better experience on a future visit. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 2.0/5

Chloe H. Couples - Confirmed reviews ALL

When we first arrived, we were informed we had to pay for parking which was only mentioned in fine print on the website. We would not have driven in if we knew that. The receptionist who spoke to me was unhelpful and dismissive to my stress and upset about it. She then tried to tell us we did not have breakfast included when we did. The room was lovely but that experience left a bad taste in my mouth. Every time we walked past reception no receptionist said anything they were just talking to eachother. I felt like I didn’t belong there as a young person with my girlfriend for our anniversary. We also were incredibly sick on the last day and couldn’t make it to buffet breakfast which was super disappointing for us as it was so wonderful.

Dear Chloe H., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the room and found our buffet breakfast wonderful, but we are genuinely sorry that other aspects of your stay did not meet your expectations. We understand that unexpected parking costs can be frustrating, particularly when travelling for a special occasion. While parking information is provided on our website, we would like to clarify that all websites advise guests to contact the hotel directly regarding parking options prior to arrival, so we can provide the most accurate and up-to-date information and help guests plan accordingly. We are also sorry to hear that your interactions with our reception team left you feeling unsupported. This is certainly not the impression we wish to leave with our guests, and we apologise for any confusion regarding your breakfast inclusions and for making you feel unwelcome during your anniversary stay. We are particularly sorry to hear that you both became unwell on your last day and were unable to enjoy breakfast as planned. We understand how disappointing this must have been, especially when it was something you had been looking forward to. Your feedback is important to us, and we will share your comments with our team as an opportunity to review the guest experience we provide. Thank you again for bringing these matters to our attention, and we hope you will consider giving us another opportunity to provide you with the welcoming and enjoyable stay you deserve. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.5/5

Janine T. Couples - Confirmed reviews ALL

Great location to station. Friendly helpful staff. Very comfortable room Great breakfast.

Dear Janine T., Thank you for your kind words regarding our location, staff, and room comfort. We are delighted to hear that you enjoyed our breakfast offerings as well. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Melbourne La Trobe Street

Other web-users rate our hotel

  • 389 reviews 9.6/10 Location
  • 488 reviews 7.9/10 Room
  • 436 reviews 8.2/10 Service
  • 214 reviews 7.3/10 Cleanliness
  • 196 reviews 9.7/10 Vibe
  • 125 reviews 7.9/10 Amenities
  • 120 reviews 7/10 Breakfast
  • 16 reviews 8.2/10 Wellness Area

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