Mercure Melbourne La Trobe Street 4 stars

Customer review rating (ALL Rating) 4.5/5 801 reviews

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Mercure Melbourne La Trobe Street - Image 1
Mercure Melbourne La Trobe Street - Image 2
Mercure Melbourne La Trobe Street - Image 3
Mercure Melbourne La Trobe Street - Image 4
492 La Trobe Street, 3003 WEST MELBOURNE, Australia

Description

Hotel extras

  • 4-star Melbourne hotel near Southern Cross Station

  • Minutes from Docklands shopping and Marvel Stadium events

  • A short stroll through Flagstaff Gardens to Queen Victoria Market

  • Spacious Melbourne accommodation for families

  • Restaurant & Bar showcasing local seasonal ingredients

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 2 Double Beds

Photo out of - Standard Room 2 Double Beds

Choose one of our larger hotel rooms in Melbourne CBD when you need two double beds for family holidays or trips with friends. Plan your Melbourne itinerary over Nespresso coffee in your room, where design features nod to the area s tinsmith heritage.

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • 4 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

Seeking an elevated experience in Melbourne? Admire city views from your spacious Superior Room, and feel the city s aura in the interior design that pays tribute to tinsmith heritage, nearby gardens and the vibrancy of Melbourne s arty laneways.

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio
  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

A gem among family hotels in Melbourne, your Superior Room offers two plush double beds where everyone can rest up before heading out to discover more of the city. Chromecast keeps everyone entertained, and Nespresso coffee helps you recharge.

  • Views:

    City View

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Melbourne is bold and beautiful, with peaceful gardens nestled between laneways filled with street art. Your stylish Executive room feature the same blend of calm and creativity. Nespresso coffee complements the city views.

  • Views:

    City View

Max. number of persons
2
Area
From 31 m² / 333 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Your Accessible Standard Room features a king bed and a natural colour palette, helping you to feel at ease along with accessible amenities that provide convenience. Sip Nespresso as you plan your time in Melbourne, and relax with Chromecast at night.

Max. number of persons
2
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Suite

Junior Suite, 2 Queen Beds

Photo out of - Junior Suite, 2 Queen Beds

Visiting the Victorian capital as a family or group? Savour the city together in a generous Junior Suite with two queen beds. Nespresso, Chromecast and interiors inspired by city life await up to four guests in this exceptional Melbourne accommodation.

  • Views:

    City View

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Superior Suite, 1 King Bed

Photo out of - Superior Suite, 1 King Bed

Stunning city views and a freestanding bathtub from high floors define your stay in a Superior Suite. Pick out landmarks to explore, then head out to discover Docklands or CBD laneways filled with boutiques and urban art.

  • Views:

    City View

Max. number of persons
2
Area
From 59 m² / 635 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Melbourne La Trobe Street

492 La Trobe Street
3003 WEST MELBOURNE
Australia

GPS:-37.8122763, 144.9524356

Telephone
Fax +61 3 9022 8333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 195 rooms
  • 9 rooms for people with reduced mobility
  • 73 family rooms
  • 16 connecting rooms
  • 195 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet

Business

6 Meeting rooms

Well-being

Fitness Center

  • On site

Sports and leisure

Tennis Additional charge

  • Nearby

Skating rink Additional charge

  • Nearby

Jogging track

  • Nearby

Golf Additional charge

  • Nearby

Golf Additional charge

  • Nearby

Bike rack facilities

  • On site
  • On site
  • Indoor parking
  • Private
  • 8 parking spaces
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 33.89 € 55 AUD Per day

Accessibility

  • Accessible parking

FOUNDRY KITCHEN and BAR

Photo out of - FOUNDRY KITCHEN and BAR

La Trobe Street was once home to tinsmiths where creations were forged in fire using raw materials. Today, our chefs do the same with seasonal local ingredients. Savour hearty fare like schnitzels, steak and grilled fish on the terrace when it is warm.

Cooking style
International
Capacity
129
Accessibility
Accessible service
3003 West Melbourne, Australia
Menu PDF
Cocktail menu PDF
Opening hours
Monday
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Tuesday
  • -
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Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Kosher menu
  • Vegetarian menu

La Trobe Street was once home to tinsmiths where creations were forged in fire using raw materials. Today, our chefs do the same with seasonal local ingredients. Savour hearty fare like schnitzels, steak and grilled fish on the terrace when it is warm.

Rendezvous in the bar of Foundry Kitchen and Bar for after-work drinks, aperitifs and crisp craft beers with light bites. Here, cocktail ingredients take hints from local life, and the wine selection celebrates Victoria wine regions like the Yarra Valley.

Our fitness room is open 24/7 to fit with your flow, whether you prefer morning workouts or an evening wind down. With cardio machines, free weights and functional training zones, you'll find everything you need to seamlessly keep up with your routine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  801 reviews

Customer review rating 5.0/5

Cole L. M. Friends - Confirmed reviews ALL

Dear Cole L. M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location, modern accommodations, and the attentive service provided by our reception team. It is wonderful that you had a pleasant experience during our Happy Hour as well. We appreciate your feedback and look forward to welcoming you back in the future. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 3.5/5

Anna M. Business - Confirmed reviews ALL

Dear Anna M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the accommodations. We appreciate your suggestion about improving the room service ordering process and will consider it as we strive to enhance our guest experience. Kind Regards, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Hoang D. A. N. Families - Confirmed reviews ALL

Dear Hoang D. A. N., Thank you for your kind words regarding our customer service and room cleanliness. We are delighted to hear that you had a pleasant stay. Your feedback is greatly appreciated and motivates our team to maintain high standards. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.5/5

Suryan C. Business - Confirmed reviews ALL

Dear Suryan C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your upgraded room and found our breakfast offerings to exceed your expectations. We look forward to welcoming you back to Mercure Melbourne La Trobe Street in the future. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Remy W. Solo - Confirmed reviews ALL

Dear Remy W., Thank you for taking the time to share your positive experience at Mercure Melbourne La Trobe Street. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and the breakfast options we offer. It is always rewarding to know that our staff made a positive impact during your stay. We look forward to welcoming you back on your next visit to Melbourne. Best regards, Mercure Melbourne La Trobe Street

Dear Cole L. M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location, modern accommodations, and the attentive service provided by our reception team. It is wonderful that you had a pleasant experience during our Happy Hour as well. We appreciate your feedback and look forward to welcoming you back in the future. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 3.5/5

Anna M. Business - Confirmed reviews ALL

Rooms were very nice. Room service was harder to navigate - online ordering would be beneficial but I couldn't find anywhere to do that.

Dear Anna M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the accommodations. We appreciate your suggestion about improving the room service ordering process and will consider it as we strive to enhance our guest experience. Kind Regards, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Hoang D. A. N. Families - Confirmed reviews ALL

Reception always available 24/7 and the room is so nice and clean. 10/10.

Dear Hoang D. A. N., Thank you for your kind words regarding our customer service and room cleanliness. We are delighted to hear that you had a pleasant stay. Your feedback is greatly appreciated and motivates our team to maintain high standards. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.5/5

Suryan C. Business - Confirmed reviews ALL

Was given a free upgrade to a Superior room. The room and fittings were in excellent condition. The breakfast was well above the normal standard of hotel breakfasts available in Melbourne.

Dear Suryan C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your upgraded room and found our breakfast offerings to exceed your expectations. We look forward to welcoming you back to Mercure Melbourne La Trobe Street in the future. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Remy W. Solo - Confirmed reviews ALL

Tram right outside and train station for other connections right around the corner. Great location for shopping. The room was very comfortable, loved the huge bed! I also thoroughly enjoyed the daily breakfast options. The staff were lovely and very helpful whenever I needed anything. I would absolutely stay here again next time I’m in Melbourne.

Dear Remy W., Thank you for taking the time to share your positive experience at Mercure Melbourne La Trobe Street. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and the breakfast options we offer. It is always rewarding to know that our staff made a positive impact during your stay. We look forward to welcoming you back on your next visit to Melbourne. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Diane T. Couples - Confirmed reviews ALL

Well located near the train station and sky bus station. Free tram service to get around the city just out front. The staff was welcoming and knowledgeable and friendly. We really enjoyed our stay. Rooms are a bit tight.

Dear Diane T., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our prime location and the service provided by our staff. Your comment about the room size is noted, and we hope to welcome you back for another enjoyable visit. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.0/5

Nicola C. Families - Confirmed reviews ALL

Disappointed to not get the room upgrade which was offered on the rate i booked and also as a member

Dear Nicola C., Thank you for your feedback regarding the room upgrade. We understand how important it is to receive the benefits associated with your membership, and we appreciate your understanding in this matter. Your insights are valuable as we strive to enhance our guest experience. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.5/5

Bruce H. Business - Confirmed reviews ALL

staff helpful

Dear Bruce H., Thank you for your positive feedback regarding our hotel's location and our staff's helpfulness. We are delighted to know that you had an enjoyable stay with us. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.5/5

Linda R. Couples - Confirmed reviews ALL

One night stay and we pre-booked car parking (which is next door) and breakfast for 2. Very friendly staff on arrival and well appointed room.

Dear Linda R., Thank you for your positive feedback. We are pleased to hear that our staff provided you with a warm welcome and that you found your room comfortable. We appreciate your understanding of our location and are glad it met your needs for your stay. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Eric M. Business - Confirmed reviews ALL

great welcome and easy check-in. Lovely room and great client service.

Dear Eric M., Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed the check-in process, the comfort of our newly renovated rooms, and the location of our hotel. Your positive feedback is greatly appreciated. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 3.0/5

Qian Z. Couples - Confirmed reviews ALL

Overall the experience is pretty good, the location is not bad with public transportation right in front and the service is great. However, the housekeeping always left the used towel stack together instead of changing for new one or keep it organized. Also we informed the housekeeping to clean up our garbage, two other housekeepers knocks on the door in the morning while someone already take it earlier, it’s shows inefficient communication within the services team. We need go to the kicker by ourselves to warm up our food. The hotel does not provide slippers.

Dear Qian Z., Thank you for sharing your feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed our location and found our service commendable. However, I regret to learn about the housekeeping-related concerns you encountered. Your observations regarding towel management and communication among the housekeeping staff are duly noted. We strive for organization and efficiency in our operations, and your input will be taken into consideration for future improvements. Additionally, I understand that the lack of certain amenities, such as slippers, may have impacted your experience. We value your comments and appreciate your understanding. Thank you for choosing Mercure Melbourne La Trobe Street. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 2.5/5

Rod W. Couples - Confirmed reviews ALL

Upon checking in we were upgraded, kinda wish we weren't, the room was tight on space for 2 people, the huge TV stand was in the way and took up a fair bit of space, not enough coat hangers for 2 people, the glass door for the toilet looks as if it was meant to be frosted but never got completed, they should be frosted for privacy if 2 people are staying in that room. Otherwise it was clean and comfortable, pillows were for me way too soft and no other pillows available when I asked reception. We would definitely stay here again, the location was great. Thank you. Rod

Dear Rod W., Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your comments concerning the room layout and amenities. I understand that the space may have felt constrained, and I apologize for any inconvenience this may have caused. We aim to provide a comfortable environment, and your observations about the television stand and coat hangers have been duly noted. Regarding the glass door, I recognize the importance of privacy during your stay, and I appreciate your suggestion. As for the pillows, we strive to accommodate guest preferences, and I regret that we could not provide an alternative during your visit. I am pleased to hear that you found our location favorable and that you would consider staying with us again. Thank you once more for your valuable insights. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.0/5

Nicole D. Couples - Confirmed reviews ALL

We had a lovely stay and central to everything we wanted. The hotel is lovely and the decor is classy. Our stay was made even better with the wonderful staff in the Foundary restaurant and bar, namely Kata and Maizie.

Dear Nicole D., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our central location and the elegant decor. Your praise for our staff, especially Kata and Maizie, will certainly be shared with them. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 4.5/5

Debra S. Couples - Confirmed reviews ALL

Close to the spencer st station and plenty of eateries. Tram stop out the front of hotel. Food was tasty and the restaurant was a pleasant environment, with the bar having outside seating which was nice on a warm night. Bar and Reception Staff were all very nice and helpful.

Dear Debra S., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed the dining experience at our restaurant. It is also pleasing to know that our team provided you with helpful and friendly service. Your comments will be shared with the staff to encourage continued excellence in service. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 3.0/5

David T. M. Couples - Confirmed reviews ALL

Same as above

Dear David T. M., Thank you for taking the time to share your experience. We appreciate your loyalty as a gold member and apologize for the oversight regarding the water in your room. We also regret any inconvenience caused by the lift service limitations. Your feedback is valuable, and we will certainly consider it as we strive to enhance our guest experience. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Wendy W. Business - Confirmed reviews ALL

The staff were very welcoming and knowledgeable on the city, the room was very clean. It was overall a very comfortable stay

Dear Wendy W., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff made a positive impression and that you found your room to be clean and comfortable. Your feedback is greatly appreciated. Best wishes, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Timothy K. Families - Confirmed reviews ALL

Used the Mercure for a stay when I had a work function but needed the family to stay with me. Package we had endured we had a car park, room and breakfast with ease and the staff are always so lovely.

Dear Timothy K., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you and your family enjoyed our amenities and found our staff to be welcoming. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 3.5/5

Linda S. Families - Confirmed reviews ALL

Overall is good. Stayed at so many Accor hotels, the service for this hotel could be improved. No pillow range for selection. The pillow is too soft, giving me headaches night. Front desk said no firmer ones, whatever in the room is all they have. Toilet seat was out of position. Basin tap is too short, it is hard not to get the whole area wet with this design.

Dear Linda S., Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your comments about the cleanliness of the room, and we understand that the room size and fixtures did not meet your expectations. We regret to learn that the selection and comfort of the pillows contributed to your discomfort, as well as the issues you encountered with the toilet seat and basin tap design. Your observations are valuable, and we will consider them for future improvements in our service and facilities. Thank you once again for your feedback. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 2.0/5

Jonathan T. Couples - Confirmed reviews ALL

Uncomfortable room and I was told to walk to the shop at 11pm to get water

Dear Jonathan T., Thank you for your feedback. I regret that your experience did not meet your expectations, particularly regarding the comfort of your room and the availability of amenities. Your comments will be taken into account as we continually strive to improve our services. Kind Regards, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Melanie M. Friends - Confirmed reviews ALL

Had a very great experience beds were comfortable staff were always lovely and accommodating the shower pressure and heat was great

Dear Melanie M., Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfort provided by our beds. It is gratifying to know that our staff contributed positively to your experience. We look forward to welcoming you back. Best regards, Mercure Melbourne La Trobe Street

Other web-users rate our hotel

  • 425 reviews 9.7/10 Location
  • 536 reviews 7.9/10 Room
  • 474 reviews 8.2/10 Service
  • 231 reviews 7.4/10 Cleanliness
  • 214 reviews 9.7/10 Vibe
  • 139 reviews 8/10 Amenities
  • 136 reviews 7.4/10 Breakfast
  • 52 reviews 7.8/10 Bar

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