ibis Styles Kingsgate Hotel 3 stars

I was booked to stay for a three day course as I live three hours from Melbourne

Our 6th floor room was quiet, clean & comfortable but for a superior room it was smaller than expected and furniture & furnishings were not up to the standard we are used to for $NZ214/night

The hotel is clean adn tidy and I have had no problems with the room, service or staff the times I have stayed there.

Friendly helpful staff. Clean tidy rooms. Value for money. Well located . Early check in would be great.

It was good, but there was a lot of noise from the street, and unfortunately the beds were very hard.

Love the hotel friendly staff

I had experienced three mice in my room and had to check out two nights early. This is a very unpleasant place to stay while in Melbourne and would not recommend to anyone in the future.

comfortable

Staff were friendly. Room was clean and comfortable

We flew into Melbourne later than planned (plane delayed), was really easy to walk from Skybus Southern Cross with two small children. Check-in staff were lovely. Our room was at the rear of the building so nice and quiet. However, the carpet was really grubby. I live with two small children, I know how gross floors can get but at a hotel I expect it to be cleaner than it was. Potentially not deep cleaned since it was put in. I get that there are renovations going on but please clean the carpet. Breakfast in the morning was well stocked. there were dietary options available including a separate toaster for the gluten-free bread :)

Friendly helpful staff... clean tidy premises... great location

Room was ok. Bathroom a little shabby and nealy clean enough. The staff were very friendly and efficient.

No hassles. Room clean and spacious.

The reception staff are friendly and helpful when I asked them travel direction and which tram number to take. The hotel is under renovation, so my room has new look (desk, cupboard, pantry, mini fridge), especially the toilet, TV and aircon is new. The trash bin is cleared and bed neatly done each day I returned to the room. There is coffee (free) and a kettle. No mineral water. I do not use the iron and iron board (in the cupboard) and is good for people who want to use them. The cafe on the 1st floor provide simple continental breakfast buffet (AU$11), and I did not upgrade to full cooked breakfast for additional AU$6. My Superior room is small. The first time in this small hotel room.

My partner, our 10 month old son, and myself stayed here while visiting family and on a holiday. The location was great it was a short walk to trams, trains, buses, and rental car companies so we could get around incredibly easy to anywhere we wanted. The reception staff, house keeping staff, and the manager were all very welcoming and friendly. The room was a nice size with most of the basic essentials you would need, something that would improve the rooms would be adding smaller touches such as; small electrical appliances e.g toaster, microwave. We ended up needing to buy a microwave as it is an essential in our household due to needing to sterilise and heat our babies bottles. We also found some days we would be given 3 towels, 1 for each of us, but most days we only got 2 which meant needing to share etc, having consistent housekeeping would make the experience even better. If you use a wheelchair, have difficulties walking up stairs or have a young child in a pram something to note would be that their is no ramp into the hotel for easy access so this would require you to either be lifted in a wheelchair, or lifting the pram etc, maybe something to think about would be making it more easily accessible to those who can’t always use stairs. Overall we had a good stay and were made to feel welcome.