ibis Styles Kingsgate 3 stars

Customer review rating (ALL Rating) 4.1/5 239 reviews

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Description

Hotel extras

  • Web corner and free Wi-Fi in the entire hotel area

  • In central Melbourne location with easy access to tourist attractions within free tram zone

  • The hotel is undergoing a design transformation of guests rooms

  • 195 guest rooms with Family rooms available

  • Laundry and Dry Cleaning service is available in the hotel

Our accommodation(s)

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Hotel location

ibis Styles Kingsgate

131 King Street
3000 MELBOURNE
Australia

GPS:-37.816933, 144.955978

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Continental Buffet Breakfast Struggling to get out of bed? From 7:00AM to 10AM, and up to 11AM on weekends, the ibis Styles breakfast will give you the energy needed to start your day off on the right foot.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  239 reviews

TripAdvisor Rating  3.0/5  1,634 reviews

Awful stay

TripAdvisor rating 1.0/5

Gordon M Couples - TripAdvisor review

Had booked a five night stay, ended up leaving after a night as the traffic was so loud outside, and combined with the sound of construction, made sleeping impossible. The room was small, dated, and the bed uncomfortable. Far better hotels in the area to stay at for a similar price.

Dear Gordon M, Thank you for sharing your feedback. I'm very sorry to hear that your stay with us was not up to your expectations. We sincerely apologise for the inconvenience caused by the noise from traffic and construction, as well as the discomfort with the room and bed. We understand how important a good night's sleep is and regret that we fell short during your visit. If you have any further details you'd like to share or discuss please don't hesitate to reach out to us directly. We hope you'll consider giving us another chance in the future to provide you with a more pleasant stay. Kind regards, ibis Styles Kingsgate Hotel

Staff Service

TripAdvisor rating 4.0/5

Denny258 Couples - TripAdvisor review

Staff are friendly and happy to help. They replaced a brand new kettle for me as the old didn't work properly.

Dear Denny258, Thank you so much for your kind words! I'm glad to hear our team was friendly and quick to help. Thank you for giving us the opportunity to replace the kettle for you and make your stay more comfortable! We look forward to welcoming you back soon! Best regards, ibis Styles Kingsgate Hotel

Great value but yet to address issues raised in previous (2019) review

TripAdvisor rating 4.0/5

ThinController TripAdvisor review

I recently stayed again at Ibis Styles Kingsgate Hotel for five nights, this time on the sixth floor. Further to my May 2019 review of the hotel, some additional comments: * Soap and shampoo in the bathroom is now delivered via dispensers, * Although there are only two lifts serving the six floors, there were very few times during our stay that we had to wait for a lift. * The guest laundry on the first floor requires $1 coins to operate; laundry powder is available for purchase from reception. * Entry to the hotel is challenging for people with mobility issues as there are stairs at the entrance. Unfortunately a couple of the areas I mentioned in my last review where the hotel could be improved have not been addressed: * There is still nowhere specific in the room to put a suitcase - we ended up having to put our suitcase on the desk. I (again) hope the hotel considers providing collapsible suitcase stands in the future. * The coffee provided in the room is still powdered International Roast. While some people may think this is being very picky, the only hotel in the Accor brand that I have previously associated this coffee with is Ibis Budget. At $136/night (including the continental breakfast for 2), the Ibis Styles Kingsgate still offers excellent value in an inner-city location and we would be happy to return, TC

Dear ThinController, Thank you for your detailed feedback on your recent stay at Ibis Styles Kingsgate Hotel. We appreciate your thorough review and are pleased to hear that you found value in our offerings, including the convenient location and efficient elevator service. We've taken note of your observations regarding the areas where improvements are needed. We understand the importance of addressing guest concerns and strive to enhance our guests' experiences whenever possible. We appreciate your continued support and loyalty to our hotel despite these areas of concern. Your feedback is invaluable as we continuously work towards providing an exceptional experience for all our guests. We look forward to welcoming you back on your next visit to the area. If you have any further suggestions or requests, please don't hesitate to reach out to our team directly. Warm regards, ibis Styles Kingsgate Hotel

Good Business Hotel

TripAdvisor rating 4.0/5

rmanoj TripAdvisor review

Stayed here for one night in May 2024 Pros: 1) The biggest plus (for us, Tamilians) is that there is a Saravana Bhavan bang next door. If you don't know what that is, this point is not for you. 2) The hotel is within a short walk to the Southern Cross train station 3) The front desk staff was courteous and helpful 4) The front desk operates 24/7 5) The wifi was free with good speed and connectivity. 6) The room and bathroom were clean 7) Tariff is cheap 8) The place is quiet at night and the sleep quality was great. Cons: 1) The hotel is at one end of the historic centre. So far from all the main attractions and restaurants. 2) As with all Ibis hotels, the rooms are tiny.

Dear Rmanoj, Thank you for your detailed review and for choosing to stay with us! We're glad to hear that you found several aspects of your stay enjoyable, including our proximity to Southern Cross train station, courteous front desk staff, 24/7 operation, free wifi, cleanliness, affordability, and quiet atmosphere conducive to a good night's sleep. While we strive to offer comfortable accommodations at affordable rates, we appreciate your input about our location and the compact size of our rooms, and will consider it as we continue to improve our services. We hope to have the opportunity to welcome you back on your next visit to Melbourne! Warm regards, ibis Styles Kingsgate Hotel

Autumn in Melbourne.

TripAdvisor rating 4.0/5

SunshiCoast TripAdvisor review

We were greeted well at Reception. We found Pearl to be a shining light, her approach to wanting to help was exceptional. She had that professional helpful manner.. When ever we asked for directions or assistance, she did not fail. Room size was small, back of house service was tardy & could do better to tidy & clean the rooms. Breakfast restaurant was good & well catered. Quick, friendly cordial service. (Thanks)

Dear SunshiCoast, Thank you for sharing your experience with us! We're absolutely delighted to hear that Pearl provided exceptional service during your stay. Your kind words about her professionalism and helpfulness mean a lot to us, and we will make sure this is passed on to her. We appreciate your feedback regarding the room size and back-of-house service, and we will certainly take your comments on board to improve our operations. It's wonderful to know that you enjoyed our breakfast restaurant and received quick and friendly service there too. We hope to have the opportunity to welcome you back in the future! Warm regards, ibis Styles Kingsgate Hotel

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Other web-users rate our hotel

  • 1,785 reviews 9.7/10 Location
  • 2,037 reviews 5.8/10 Room
  • 1,208 reviews 8.7/10 Service
  • 89 reviews 5/10 WiFi
  • 1,273 reviews 3.5/10 Comfort
  • 898 reviews 5.3/10 Cleanliness
  • 278 reviews 6.5/10 Breakfast
  • 10 reviews 2.4/10 Bar

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