ibis Styles Kingsgate 3 stars

Dear WingsofSunrise, We are genuinely sorry to hear about your disappointing experience during your recent stayl. Your feedback is extremely important to us, and we deeply regret that we did not meet your expectations on this occasion. We apologise for the discomfort you experienced with the bed's firmness and the resulting sleep disturbance and pain. Your comfort and well being are of paramount importance to us, and we should have been able to address this issue promptly. It is disheartening to hear that our previous efforts to resolve this matter were not successful, and we are taking your comments seriously. We understand your frustration with our inability to provide a more suitable bedding solution during your stay. We will certainly look into the possibility of keeping mattress toppers or alternative bedding options readily available to ensure that our guests' sleep quality is not compromised in the future. Your feedback highlights areas where we need to improve, and we are committed to addressing these concerns to enhance the overall guest experience. We sincerely apologise for falling short in demonstrating our commitment to client satisfaction during your stays. We regret that you do not plan to return based on this experience. Should you decide to give us another chance, please do not hesitate to contact our management team directly so that we can personally oversee your reservation and ensure a more pleasant and restful stay. Your comfort and satisfaction remain our top priorities. Thank you for sharing your feedback, and we hope to have the opportunity to regain your trust in the future. Kind regards, Front Office Team

Dear SamAlbo12, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your comments and apologise for any inconvenience you experienced during your stay. We are pleased to hear that you found our location convenient and our rates reasonable. However, we are truly sorry to learn that your stay was marred by noise disturbances that affected your sleep. Please accept our sincere apologies for any inconvenience this may have caused you. We understand how important a peaceful night's rest is, and we take your concerns seriously. Regarding the lack of explanation at checkout, we are committed to providing excellent customer service, and it seems we fell short in this regard. We will review our communication procedures with our staff to ensure that all guest concerns are properly addressed, even after check-out. We understand that your overall experience did not meet your expectations, and we sincerely regret that we did not provide you with a more enjoyable stay. We value your feedback as it helps us improve our services. If you decide to give us another opportunity in the future, we will do our utmost to provide you with a more comfortable and pleasant stay. Please feel free to reach out to our management team directly if you have any further concerns or feedback. Kind regards, Front Office Team

Dear victoraF9308MJ, Thank you for bringing your concerns to our attention. We sincerely apologise for the disappointment you experienced with our housekeeping services during your stay. This does not reflect the standard we strive to uphold for our guests. Your feedback is important to us, and we are taking your comments seriously. We will address these issues with our housekeeping team to ensure that we meet our promise of daily housekeeping and maintain the cleanliness and presentation of our rooms. We understand the impact this had on your experience, and we deeply regret any inconvenience caused. If there's anything else you'd like to share or if you have any additional feedback, please don't hesitate to let us know. We hope you'll give us another opportunity to make things right and provide you with a superior stay in the future. Kind regards, ibis Styles Kingsgate Hotel

Dear Kamaleshwarir, Thank you for your fantastic review and for choosing us as your accommodation in Melbourne. We're delighted to hear that you had a wonderful experience during your stay. It's great to know that our convenient location and various facilities met your expectations. We're especially thrilled that our reception, with Kadek's exceptional assistance, went the extra mile to ensure your comfort. We truly appreciate your kind words about our team. Thank you for your high recommendation. We can't wait to welcome you back if you visit Melbourne again. Your continued support means a lot to us. Best regards, ibis Styles Kingsgate Hotel

Dear Rachhogan87, Thank you so much for sharing your wonderful feedback with us! We're absolutely thrilled that you enjoyed your stay at our hotel and that our location, staff, and accommodations met your expectations. We're delighted that our central location was convenient for your needs, and it's fantastic to know that our team went above and beyond to make your stay exceptional. While our rooms are more compact in size, it's great to hear that they served as the perfect base for your adventures around the city. Once again, thank you for choosing to stay with us and for taking the time to share your positive experience. We hope to have the privilege of welcoming you back in the future for another fantastic stay. Warm regards, ibis Styles Kingsgate Hotel