ibis Styles Kingsgate 3 stars

Customer review rating (ALL Rating) 4.1/5 239 reviews

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ALLSAFE approved hotel

Hotel extras

  • Web corner and free Wi-Fi in the entire hotel area

  • In central Melbourne location with easy access to tourist attractions within free tram zone

  • The hotel is undergoing a design transformation of guests rooms

  • 195 guest rooms with Family rooms available

  • Laundry and Dry Cleaning service is available in the hotel

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

ibis Styles Kingsgate

131 King Street

GPS:-37.816933, 144.955978

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
Near the property
  • Car park


Continental Buffet Breakfast Struggling to get out of bed? From 7:00AM to 10AM, and up to 11AM on weekends, the ibis Styles breakfast will give you the energy needed to start your day off on the right foot.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  239 reviews

TripAdvisor Rating  3.0/5  1,616 reviews

Waiting for time to pass so I can get out of here

TripAdvisor rating 1.0/5

WingsofSunrise Solo travel - TripAdvisor review

If they gave me a room in this motel for free, I wouldn't take it. Beds so hard no sleep and severe pain. Stayed here once before and raised the issue and they couldn't accommodate me so suggested they keep some mattress toppers or fold out bed mattresses in hand. Very obvious this stay that client satisfaction isn't of great concern, as no other options when I raised the issue again. Won't be back and won't recommend.

Dear WingsofSunrise, We are genuinely sorry to hear about your disappointing experience during your recent stayl. Your feedback is extremely important to us, and we deeply regret that we did not meet your expectations on this occasion. We apologise for the discomfort you experienced with the bed's firmness and the resulting sleep disturbance and pain. Your comfort and well being are of paramount importance to us, and we should have been able to address this issue promptly. It is disheartening to hear that our previous efforts to resolve this matter were not successful, and we are taking your comments seriously. We understand your frustration with our inability to provide a more suitable bedding solution during your stay. We will certainly look into the possibility of keeping mattress toppers or alternative bedding options readily available to ensure that our guests' sleep quality is not compromised in the future. Your feedback highlights areas where we need to improve, and we are committed to addressing these concerns to enhance the overall guest experience. We sincerely apologise for falling short in demonstrating our commitment to client satisfaction during your stays. We regret that you do not plan to return based on this experience. Should you decide to give us another chance, please do not hesitate to contact our management team directly so that we can personally oversee your reservation and ensure a more pleasant and restful stay. Your comfort and satisfaction remain our top priorities. Thank you for sharing your feedback, and we hope to have the opportunity to regain your trust in the future. Kind regards, Front Office Team


TripAdvisor rating 1.0/5

SamAlbo12 Friends getaway - TripAdvisor review

Good location - easy walk to Southbank and cbd. Very reasonable rates and tidy room. Unfortunately was kept awake until after 11 by loud noise which started again before 6. Thought I was inside an industrial kitchen and no explanation why at checkout. Sadly not quite worth the discounted rate.

Dear SamAlbo12, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your comments and apologise for any inconvenience you experienced during your stay. We are pleased to hear that you found our location convenient and our rates reasonable. However, we are truly sorry to learn that your stay was marred by noise disturbances that affected your sleep. Please accept our sincere apologies for any inconvenience this may have caused you. We understand how important a peaceful night's rest is, and we take your concerns seriously. Regarding the lack of explanation at checkout, we are committed to providing excellent customer service, and it seems we fell short in this regard. We will review our communication procedures with our staff to ensure that all guest concerns are properly addressed, even after check-out. We understand that your overall experience did not meet your expectations, and we sincerely regret that we did not provide you with a more enjoyable stay. We value your feedback as it helps us improve our services. If you decide to give us another opportunity in the future, we will do our utmost to provide you with a more comfortable and pleasant stay. Please feel free to reach out to our management team directly if you have any further concerns or feedback. Kind regards, Front Office Team

Worst daily housekeeping ever

TripAdvisor rating 1.0/5

victoraF9308MJ TripAdvisor review

I ve never been in this situation, the hotel promise daily housekeeping, and it hardly ever happens. The cleaner never did the bed properly, toilet was always a mess, they never vacuumed the room, and the amenities were hardly there. Big disappointed

Dear victoraF9308MJ, Thank you for bringing your concerns to our attention. We sincerely apologise for the disappointment you experienced with our housekeeping services during your stay. This does not reflect the standard we strive to uphold for our guests. Your feedback is important to us, and we are taking your comments seriously. We will address these issues with our housekeeping team to ensure that we meet our promise of daily housekeeping and maintain the cleanliness and presentation of our rooms. We understand the impact this had on your experience, and we deeply regret any inconvenience caused. If there's anything else you'd like to share or if you have any additional feedback, please don't hesitate to let us know. We hope you'll give us another opportunity to make things right and provide you with a superior stay in the future. Kind regards, ibis Styles Kingsgate Hotel

Best accommodation in Melbourne

TripAdvisor rating 5.0/5

kamaleshwari r TripAdvisor review

The location was very convenient for everthing. The reception was super helpful especially Kadek was very helpful, they go an extra mile to look after the customers.Other facilities like restaurant, luggage storage, gym were good too, highly recommend this place, will go the same place if I am visiting Melbourne again

Dear Kamaleshwarir, Thank you for your fantastic review and for choosing us as your accommodation in Melbourne. We're delighted to hear that you had a wonderful experience during your stay. It's great to know that our convenient location and various facilities met your expectations. We're especially thrilled that our reception, with Kadek's exceptional assistance, went the extra mile to ensure your comfort. We truly appreciate your kind words about our team. Thank you for your high recommendation. We can't wait to welcome you back if you visit Melbourne again. Your continued support means a lot to us. Best regards, ibis Styles Kingsgate Hotel

Fantastic location and super comfy

TripAdvisor rating 5.0/5

Rachhogan87 Families - TripAdvisor review

Great location… staff are amazing and can’t do enough to accomodate you. Rooms are very small so if you are just using it to sleep and as a base it’s perfect!!! Bed is so comfy it is like sleeping in a fluffy cloud. Close to everything…trans city pubs marvel stadium, train station..

Dear Rachhogan87, Thank you so much for sharing your wonderful feedback with us! We're absolutely thrilled that you enjoyed your stay at our hotel and that our location, staff, and accommodations met your expectations. We're delighted that our central location was convenient for your needs, and it's fantastic to know that our team went above and beyond to make your stay exceptional. While our rooms are more compact in size, it's great to hear that they served as the perfect base for your adventures around the city. Once again, thank you for choosing to stay with us and for taking the time to share your positive experience. We hope to have the privilege of welcoming you back in the future for another fantastic stay. Warm regards, ibis Styles Kingsgate Hotel

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Other web-users rate our hotel

  • 1,349 reviews 9.7/10 Location
  • 1,650 reviews 5.6/10 Room
  • 970 reviews 8.7/10 Service
  • 70 reviews 5.4/10 WiFi
  • 1,029 reviews 3.7/10 Comfort
  • 733 reviews 5/10 Cleanliness
  • 158 reviews 6.1/10 Breakfast
  • 7 reviews 3.6/10 Bar

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