ibis Styles Kingsgate

Information message

ibis Styles Kingsgate 3 stars

Customer review rating (ALL Rating) 3.0/5 2 reviews

ALLSAFE approved hotel

See on a map


Hotel extras

  • Web corner and free Wi-Fi in the entire hotel area

  • In central Melbourne location with easy access to tourist attractions within free tram zone

  • The hotel is undergoing a design transformation of guests rooms

  • 195 guest rooms with Family rooms available

  • Laundry and Dry Cleaning service is available in the hotel

Hotel location

ibis Styles Kingsgate

131 King Street

  • SOUTHERN CROSS:  Southern Cross


  • By plane

    MELBOURNE TULLAMARINE At 25.01km / 15.54 miles - Shuttle paying

  • By boat

    Princes Pier At 5km / 3.11 miles

  • By boat

    Station Pier At 5km / 3.11 miles

  • By train

    Flinders St Station At 1km / 0.62 miles

  • By train

    SOUTHERN CROSS At 0.4km / 0.25 miles

  • By train

    Spencer St Station At 0.2km / 0.12 miles

GPS:-37.816933, 144.955978

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
Near the property
  • Car park

Kingsgate Cafe Non contractual photo

Kingsgate Cafe provides a cosy place to relax with wood panelling and lead light that adds to the hotel's historic ambience. The cafe with a balcony overlooking leafy King Street, offers a hearty breakfast each morning providing a range of options.

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Our guest reviews

Our guest reviews for
ibis Styles Kingsgate

100% genuine reviews from our guests

Find out more

ALL Rating  3.0/5  2 reviews

TripAdvisor Rating  3.0/5  1,589 reviews

Small But Fantastic

TripAdvisor rating 5.0/5

Emu712 TripAdvisor review

It was a small room but perfect for a single person. It was clean and neat. Location was also perfect, not just for shopping but also for exercise. Staff were really friendly and service was good. And sleep was good.

Excellent stay

TripAdvisor rating 5.0/5

Bradley H TripAdvisor review

Lovely hotel in the cbd, close to southern cross station. The staff were very friendly, nothing was too much trouble. The bed was comfortable, it was very clean, all covid protocols were in place Highly recomend this hotel

Dear 798bradleyh, Thank you for taking the time to tell us about your experience. At ibis hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will continue doing what we are doing now and do it even better in the future. We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis Styles Kingsgate hotel

Suffocated by the smell of cigarettes

Customer review rating 1.0/5

Danika Couples - Confirmed reviews ALL

The entrance, lobby and lifts all smelt SO STRONGLY of stale cigarettes. My partner and I honestly discussed leaving and going elsewhere but reconsidered because it was only 1 night and the room didn't smell as bad. Also felt very old and unsafe in the building. Our room view was a fire exit external stairwell and concrete walls.

Dear Danika F., Thank you for taking the time to review your recent stay with us. Please accept our sincere apologies that you found the room smelt. We are investigating this to see what has happened and will rectify the findings. Sincerely, Management Team

Brief Basic Stay

TripAdvisor rating 4.0/5

Martin M TripAdvisor review

We had a family event to attend in Melbourne. We weren't planning to be in town long and we weren't planning to spend much time in our room. Hence, we wanted cheap accommodation near Southern Cross Station. Ibis Styles Kingsgate worked well for us.

Dear Martin M, Thank you for sharing with us about your recent stay. We are delighted that the hotel and our convenient location suited your needs on this visit. We hope to welcome you back again soon. Sincerely, Ibis Styles Kingsgate Hotel Team

value for money

TripAdvisor rating 4.0/5

waltergold TripAdvisor review

Great location Renovated rooms vale for money and great staff. left items in the safe . they called and held them till i could get back to collect. the breakfast was sufficient but basic . information in lobby on screen was good the main station is 5 minutes away as is the food place DFO casino and yarra river

Dear waltergold, Thank you for your support and valuable feedback about your recent stay. Glad to read that you found our property represents good value for money. We will share your comments, especially about the staff to the team and we are sure it will serve as an encouragement to all of us. Thank you for bringing your experience to our attention and hope we will see you again in the near future. Kind regards, Management Team

Disappointing and old. Surprising for the Accor brand.

TripAdvisor rating 2.0/5

yorkshirerockstar2 Business - TripAdvisor review

Positive - good location Negatives - Old hotel. Shabby interior and rooms. Asked for high floor- got low floor. Asked for double room and got two single beds and a tiny room. Not great as a platinum Accor member! Bedside lamp didn’t work No bar/ restaurant. Tiny fitness room. Accor team, this hotel needs a major renovation or set it free from your brand - it is doing you no favours. Thanks

Dear yorkshirerockstar2, We sincerely appreciate you sharing your feedback about your stay and can certainly understand your frustration with the issues mentioned. If it would be possible to know the details behind your stay that would be extremely helpful so we can investigate further and get back to you. Thank you again for your feedback- we do note your comments and will definitely ensure we monitor our service standards. Kind regards, Management Team


TripAdvisor rating 3.0/5

michelle0163 Families - TripAdvisor review

Although booked for two people there was only one towel, this was attended to quickly and politely. We did find empty biscuit packets under a bed, but the room was clean apart from that accidental discovery. Buffet breakfast is continental unless you wish to pay extra and limited but pleasant. Lift noise is an issue if you are a light sleeper. My room was not neat the lift (this time) but I could still hear it in the background.

Dear michelle0163, Please accept our sincere apologies for the lapse in service you have received from our Housekeeping team. We have alerted housekeeping to investigate the issue, focus on the little details and make sure all of our rooms are presented to our guests in the best possible manner and condition. We hope we can accommodate you again at the hotel in the near future to enjoy the hassle free and relaxing stay you deserve. Sincerely, Management Team

Renovator's Dream or Dream Renovation

TripAdvisor rating 5.0/5

Adelaide_Hills Business - TripAdvisor review

Wow - what a delight Somewhat concerned by the existing overall score showing on Trip advisor, but I could not have been more pleased with my stay at the IBIS Kingsgate. I could not fault my room (no 249) which had been recently renovated with high quality fittings. The bathroom shower alcove was excellent, along with the bedding, sleep quality and cleanliness. Well done to everyone involved! In staying here this week, as a heads up, there is work continuing renovating rooms, but this is done discretely and during the days.

Dear Adelaide_Hills, Thank you for taking the time to give your kind review. It was our pleasure to have you stay with us. It is very encouraging to read your lovely review. We are always thrilled when our guests have such a wonderful stay and intend to come back again. We all look forward to welcoming you back soon and being of service. Kind regards, Management Team

It was ok

TripAdvisor rating 3.0/5

Gags77 Couples - TripAdvisor review

Great location for what we were in Melbourne for. Unfortunately, there was a strange smell, the bathroom door wouldn't close properly, it was some what dirty, especially in the bathroom, and had a rough sleep due to paper thin pillows.

Gags77, Thank you for taking the time to provide us with your feedback following your recent stay with us, we do appreciate it. Please also accept our sincere apologies for the lapse in service you have received; this is not our usual standard and will be addressed immediately with our Housekeeping team ensuring that additional checks are made before allocating rooms to our guests. Thank you again for your feedback and we hope that you will give us the opportunity to better serve you in the near future. Kind regards, Management Team

IBIS Kingsgate Hotel.

TripAdvisor rating 4.0/5

Lesley R Business - TripAdvisor review

Small but perfectly formed and clean room. Well worth the money. Quite handy to Swanson St Railway station and the Melbourne Convention and Entertaiment Centre. Handy to the shops too. Continental breakfast was underwhelming and no choice to add an egg or bacon

Dear Lesleyrhodes2018 Thank you for taking the time to review your recent stay with us, it is greatly appreciated. Your feedback in relation to our Continental breakfast has certainly been taken on board and will be discussed with the Team. We do have the option of a fully cooked plated breakfast for an extra charge as is not part of the usual buffet offering; that includes a choice of eggs, tomato, bacon, mushrooms and hash browns. We regret that our café staff were not able to offer a better explanation during your stay and we apologise for the inconvenience that this caused to you. Thank you again for sharing your experience and we look forward to welcoming you back again soon. Kind regards, Management Team

Very old hotel, but comfortable.

TripAdvisor rating 5.0/5

C7908UUjohno Couples - TripAdvisor review

Although the hotel is very old and the room is small but had been recently renovated, it was adequate to our needs. i was impressed with their attention to detail. it is the little things that make a stay comfortable. Reception was excellent, and breakfast, though simple, was very good. Location is good, just a short walk to Southern Cross station. I would stay here again.

Dear C7908UUjohno, Thank you for your recent feedback- we certainly appreciate the comments. Glad to read you enjoyed your room and that our location was perfect for your accommodation needs. We hope we can welcome you back soon and we all look forward to seeing you again. Kind regards, Management Team


TripAdvisor rating 4.0/5

Marlene F Business - TripAdvisor review

A great location, amazing value room which included add on breakfast for $1. Perfect for the one person for an early morning work start in central Melbourne Undergoing renovations but this was managable noise wise. Happy helpful staff.

Dear Marlene, Thank you kindly for taking the time to reach out with positive feedback from your recent stay. We are pleased to hear that you enjoyed your stay with us and found the location perfect for all your needs. We hope that we will be able to welcome you back for another visit in the near future and thank you again for your kind review. Sincerely, Management Team


TripAdvisor rating 4.0/5

gaynort609 Business - TripAdvisor review

We booked a double room and were upgraded but this upgraded one was small so would hate to see original room. Overall it wasnt too bad as a motel/hotel is there for sleeping in so not too bad. We hung our "clean room" ticket on door sunday but they missed the room. We came back after 10pm and nothing was done. They provided s with fresh towels but no new sheets. It was Sunday night so didnt expect a full clean at night but day yes

Dear gaynort609, Thank you for taking the time to provide us with your feedback following your recent stay with us, we do appreciate it. Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linen and make your beds each day if all personal items are removed. Please note that our staff are friendly, diligent and helpful and can be alerted of any issue at any time to minimize any impact on your stay. We once again thank you for your comments as it allows us to better improve our hotel for you and for our future guests. Kind regards, Management Team

Pleasant surprise!

TripAdvisor rating 4.0/5

Trevor H Business - TripAdvisor review

Comfortable, clean, nicely renovated room (though small), new ensuite excellent, bed very comfortable, good value for money. Very short walk from Southern Cross Station. Just what I needed for a short overnight stopover.

Dear Trevor, Thank you for taking the time to give such a kind review. It was a pleasure to have you stay with us. We are all thrilled to read your review and we look forward to welcoming you back again soon. Kind regards, Management Team

Brilliant hotel

TripAdvisor rating 5.0/5

daniellS1224CK Friends getaway - TripAdvisor review

The ibis styles Kingsgate is a fantastic hotel for people that just want somewhere to stay. It has all the amenities you need and fantastic sized clean rooms. It is within close proximity to the train and bus station and also the central business district. If we are ever in Melbourne again will definitely stay there again as the staff are very polite and welcoming.

Thank you for your lovely review. We are glad that your experience in our hotel was lovely. We hope in the near future could welcome you back again to our hotel.

Nice and Simple.

TripAdvisor rating 4.0/5

gregoryjamesf2017 Solo travel - TripAdvisor review

An old hotel with charm and character. Its a simple but comfortable hotel. Staff at reception are eager to help and they make you feel welcomed. Breakfast is simple but for $11 for a buffet breakfast which includes four different types of bread for toasting, fruit, pancakes, cereal, juices and tea and coffee it's great add $6 and you can get a cooked brekky of eggs your way, bacon, mushrooms, tomato and a hash brown which will certainly keep you going. they have just installed a gym in the hotel which is basic but you can certainly get the heart going with what they have on offer. Reception is 24/7 and as i said the staff are fantastic, any problems they want to help. The hotel is currently doing renovations but this is to improve the hotel and facilities. Definitely will be back and i highly recommend this hotel. Its centrally located to public transport, sky bus and the cbd.

Dear Greg, We very much appreciate your comments, great review and recommendation. We work really hard to offer the best service in the best possible environment, so we are happy to see that reflected on your last visit. Thank you again for sharing your experience and we look forward to keep welcoming you on your future visits with us. Kind regards, Management Team

Centrally located.

TripAdvisor rating 3.0/5

gutenfilho Business - TripAdvisor review

The hotel is one the several good choices for accommodation if you are staying downtown Melbourne. Many attractions are within a walking distance, and the train station is right around the corner. You can't miss it."

Thank you for choosing to stay with us recently. We are glad to read that you made the most of our convenient location and we look forward to your next visit. Sincerely, Management Team

Nice low cost hotel near Southern Cross railway station

TripAdvisor rating 4.0/5

tc195363 Couples - TripAdvisor review

I chose this hotel because of its low cost and close proximity to the Southern Cross station. Prior to my arrival I have read reviews about the poor conditions of the hotel and it being a rather old building. But I decided to go ahead as I trusted the Ibis Styles brand and also the Accor hotels management. And I was not disappointed at all. I was assigned a very comfortable room and given vouchers for complimentary coffee at the cafe as an Accor Hotels club member.The continental breakfast (cost A$1 per pax as I did the room reservation directly with the Accor hotels website) was a good spread and sufficient. I will definitely stay at this hotel in my next trip to Melbourne.

Thank you very much for taking the time to tell us about your recent stay, we appreciate your support and feedback. Glad to read that you had a relaxing time and enjoyed the hotel services and hope we will see you again on your future visit to Melbourne. Sincerely, Management Team

Great staff, terrific value and excellent location

TripAdvisor rating 5.0/5

wt_prigner Solo travel - TripAdvisor review

I recently stayed in one of the superior single rooms for 4 nights. The room is well-proportioned and has every convenience one could possibly want. The staff were extremely helpful when I needed directions to get to a particular shop in a suburb with which I am unfamiliar. They pointed out the right tram to take and where to go from there. My room was always well serviced with fresh towels and breakfast here is always a delight.Finally the location is fabulous with its proximity to Southern Cross station and the Skybus to the airport. It is also in the free tram zone. I do not think that better value can be found for a stay in Melbourne.

Thank you kindly for taking the time to reach out with positive feedback and great rating following your recent stay at the Ibis Styles Kingsgate. We are glad to hear that you enjoyed your stay with us and found our location perfect for all your needs. Thank you again for sharing your experience and we look forward to seeing you again on your future visit to Melbourne. Sincerely, Management Team

Comfortable, clean and quiet stay, right in the City!

TripAdvisor rating 4.0/5

Claireaussi Friends getaway - TripAdvisor review

The different layouts of the recently refurbished twin rooms that my friend and I stayed in (before and after our fabulous 2 day Ride's Great Ocean Road Tour) are roomy enough for 2, practical and clean. The only suggestion I have as in improvements, is that it would be nice to include drinking chocolate sachets in with the coffee, tea and sugar condiments in the rooms.The staff were pleasant, friendly and helpful in all areas.:DThe continental breakfast was satisfactory, though the Pancake Machine had problems working, (the staff did do their best to solve the issues which worked at times) so another option like croissants or small savoury and sweet muffins would have been a good idea as there was no other similar options - just toast (which did include fruit loaf), cereals, a little fruit and yogurt, and a type of rice porridge. If you wanted a hot cooked or Full Breakfast, then you pay an additional $6, and order it at the counter (a-la-carte not buffet, which is probably a good thing).It was great that we could leave our luggage overnight in the locker room at the Hotel, that we didn't take with us on the 2 day tour, and also for most of the day after we had checked out, with no fees/charges applied. All in all it was a very pleasant stay, and I will definitely stay there again as long as the price is reasonable (under $135 a night incl breakfast).

Dear Claire, Thank you kindly for taking the time to reach out with positive feedback from your recent stay with us. Great to read that convenience and staff were a highlight during your stay. We appreciate your comments on our breakfast offering, it will be discussed accordingly with the team. Feedback such as yours gives us a valuable tool to learn in the areas we need to improve. Once again, thank you for bringing your experience to our attention and hope we will see you again in the near future. Sincerely, Management Team

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in MELBOURNE