Peppers Southern Cross Melbourne 5 stars

Customer review rating (ALL Rating) 3.9/5 1,238 reviews

Peppers Southern Cross Melbourne - Image 1
Peppers Southern Cross Melbourne - Image 2
Peppers Southern Cross Melbourne - Image 3
Peppers Southern Cross Melbourne - Image 4
679 La Trobe Street, 3008 DOCKLANDS, Australia

Description

Hotel extras

  • 1.5km from Melbourne city centre.

  • Ideally situated in the ever-evolving Docklands precinct

  • Free tram stop at hotel entrance for city access.

  • Adjacent to Southern Cross Station.

  • Located on Marvel Stadium concourse.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Peppers King

Photo out of - Peppers King

Peppers King Rooms are the ideal option if you are in Melbourne for business or to attend an event at Marvel Stadium. Accommodated with a King bed or two Single beds, and with overhead rain shower and tea and coffee facilities. Views not applicable.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

The Peppers Queen Queen is the ideal choice for friends or colleagues travelling together with two Queen Beds. Rooms feature LCD TVs, ensuite with shower, desk and internet access.

Max. number of persons
4
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy more space to relax and make yourself at home. Enjoy the perfect spot for a pre-game drink or before heading into the CBD. Rooms offer unique layouts, with deluxe facilities so you can enjoy your stay in premium style. Views not applicable.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

This 2 bedroom dual key room is made up with 2 Hotel Rooms and is the ideal option if you're travelling with family or friends. Offers a King bed or 2 Singles in each room, with a relaxing rain shower and tea and coffee facilities. Views not applicable.

Max. number of persons
6
Area
From 45 m² / 484 sq ft

Bedding

King size bed(s) x1

Joinable bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The 2 Bedroom Balcony is a dual key room comprised of 2 Peppers King with Balcony room and a little more space in each room to relax and make yourself at home. Views not applicable.

Max. number of persons
6
Area
From 52 m² / 559 sq ft

Bedding

King size bed(s) x1

Joinable bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

2 Bedroom Suite

Photo out of - 2 Bedroom Suite

Comprising a Peppers Deluxe King Suite and Peppers King with Balcony Room, the 2 Bedroom Suite features contemporary facilities, overhead rain shower, tea and coffee facilities. Views not applicable.

Max. number of persons
6
Area
From 53 m² / 570 sq ft

Bedding

King size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Two Bedroom Apartment with 2 King Beds, City View, Balcony, Full Kitchen, Internal Laundry, Free WiFi, Bathroom with Walk-In Shower

  • Views:

    City View

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x2

See availabilities

Hotel location

Peppers Southern Cross Melbourne

679 La Trobe Street
3008 DOCKLANDS
Australia

GPS:-37.814838, 144.947307

Telephone
Fax +61 3 9190 0099
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 87 rooms
  • 5 rooms for people with reduced mobility
  • 9 connecting rooms
  • 87 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • French
  • Indonesian
  • Japanese
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Well-being

Peppers Dockland

  • Outside
  • Nearby

.

  • Nearby
  • On site

  • Parking pricing: 30.78 € 49 AUD Per day

MOMAMI RESTAURANT AND BAR

Photo out of - MOMAMI RESTAURANT AND BAR

Nestled in the vibrant Docklands precinct, Momami is the ideal place to begin your day with a delicious buffet breakfast or to unwind with a refreshing drink in the evening. Join us for breakfast seven days a week, and enjoy our bar on Fridays & Saturdays

Cooking style
Gourmet
Capacity
40
Accessibility
Accessible service
679 La Trobe Street, 3008 Docklands, Australia
Telephone +61 3 9190 0008
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Credit card
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Nestled in the vibrant Docklands precinct, Momami is the ideal place to begin your day with a delicious buffet breakfast or to unwind with a refreshing drink in the evening. Join us for breakfast seven days a week, and enjoy our bar on Fridays & Saturdays

In the heart of the ever-evolving Dockland's precinct, discover the eclectic hotspot of MOMAMI. Vibrant and architecturally quirky, MOMAMI showcases the urban nature of Melbourne's beverage culture.

Full Buffett Breakfast Available

Enjoy a few laps in the beautiful outdoor heated pool in the adjacent tower

Begin the day in the right mindset with a workout at the fully equipped gymnasium located in the adjacent tower.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,238 reviews

Customer review rating 3.0/5

Cliff S. Business - Confirmed reviews ALL

Thank you for your review. We're sorry to hear we couldn't meet your expectations. We appreciate your feedback and we will use it to improve. Regards, Michael | Duty Manager

Customer review rating 1.5/5

Tzu-yu L. Couples - Confirmed reviews ALL

Thank you for your review. We're sorry to hear we couldn't meet your expectations. We appreciate your feedback and we will use it to improve. Regards, Michael | Duty Manager

Customer review rating 5.0/5

Duc N. Solo - Confirmed reviews ALL

Thank you so much for your review! It's great to hear from you. I'm so glad you enjoyed your stay, and we'd love to welcome you back. Regards, Michael | Duty Manager

Customer review rating 5.0/5

Lee G. Solo - Confirmed reviews ALL

Thank you so much for your review! It's great to hear from you. I'm so glad you enjoyed your stay, and we'd love to welcome you back. Regards, Michael | Duty Manager

Customer review rating 4.5/5

Sunanqi C. Solo - Confirmed reviews ALL

Thank you so much for your review! It's great to hear from you. I'm so glad you enjoyed your stay, and we'd love to welcome you back. Regards, Michael | Duty Manager

Thank you for your review. We're sorry to hear we couldn't meet your expectations. We appreciate your feedback and we will use it to improve. Regards, Michael | Duty Manager

Customer review rating 1.5/5

Tzu-yu L. Couples - Confirmed reviews ALL

Before my arrival, I received an email regarding the after-hours check-in procedure. It stated that I needed to provide a valid ID in advance and that an additional $10 after-hours check-in fee would apply. I was happy to pay the extra fee, as the email mentioned that a friendly receptionist would be there to greet me and assist with the check-in process. I also submitted my driver’s licence as requested. However, upon arrival, the experience was completely different from what I had expected. I was the first guest to arrive at the reception desk, but there was no one there. I followed the instructions and called the number provided at the desk to complete my check-in over the phone. While I was on the phone, several other groups arrived and began their check-in process. Unfortunately, the lady assisting me over the phone could not locate the ID I had already submitted, which caused a significant delay. It took nearly 45 minutes for me to complete my check-in! Meanwhile, guests who arrived well after me had already received their keys and left. This raises several questions: Firstly, if I was the first guest to arrive and the first person on the phone going through the check-in process, shouldn’t I have been the first to receive my key? Why were guests who arrived later able to complete their check-in before me? Secondly, what was the point of requesting my ID in advance and charging an additional $10 after-hours check-in fee if the process was still going to take 45 minutes? I had followed every instruction provided in the email, yet it seemed to make absolutely no difference. Lastly, I am still unsure whether I was actually charged the additional $10 fee. The lady assisting me seemed just as confused about the charges. Apparently, the system showed a note indicating a charge of $180, while my invoice stated $160. She eventually charged me $160 simply because that was the amount shown on the invoice. By this point, it was already 2 AM. I was absolutely exhausted and just wanted to get my room key and go to bed. I was too tired and frustrated to continue questioning the charges, so I simply let her proceed with whatever was necessary to finally complete my check-in. To make matters worse, when I finally entered my room, I noticed that there wasn’t even a bottle of complimentary drinking water provided, either in the fridge or on the countertop. After such a long and frustrating check-in experience, this was yet another disappointment. I would have expected at least this basic level of hospitality. What makes this experience even more disappointing is that I am an Accor Plus Gold member. As a loyal member of the Accor group, I have come to expect a certain standard of service and hospitality. Unfortunately, this stay fell far below those expectations. There was absolutely nothing about this experience that made me feel valued or recognised as a loyal member. I travel approximately five times a year and have stayed at numerous hotels across different countries and cities. I have never experienced such a poorly organised and inefficient after-hours check-in process. If a hotel charges guests an additional fee for after-hours check-in and requires identification to be submitted in advance, the very least I would expect is a smooth, efficient, and well-organised process. Unfortunately, this experience was the complete opposite. Overall, an extremely disappointing experience, especially after a long day of travelling. As an Accor Gold member, I genuinely expected much better.

Thank you for your review. We're sorry to hear we couldn't meet your expectations. We appreciate your feedback and we will use it to improve. Regards, Michael | Duty Manager

Customer review rating 5.0/5

Duc N. Solo - Confirmed reviews ALL

Was there for an overnight stay. The welcome desk was professional, courteous and friendly on arrival and check out. Room was clean and spacious compared to the online pictures. Internet worked well as promised and shower was modern.

Thank you so much for your review! It's great to hear from you. I'm so glad you enjoyed your stay, and we'd love to welcome you back. Regards, Michael | Duty Manager

Customer review rating 5.0/5

Lee G. Solo - Confirmed reviews ALL

Room was great and comfortable .. The service I received throughout was handled with compassion, understanding of my needs and a smile

Thank you so much for your review! It's great to hear from you. I'm so glad you enjoyed your stay, and we'd love to welcome you back. Regards, Michael | Duty Manager

Customer review rating 4.5/5

Sunanqi C. Solo - Confirmed reviews ALL

We had double book the room from 2 different website , they are so good to help me to cancel the other booking due to some mistake from the apps. They provide really good services during stay.

Thank you so much for your review! It's great to hear from you. I'm so glad you enjoyed your stay, and we'd love to welcome you back. Regards, Michael | Duty Manager

Customer review rating 3.0/5

Thomas M. Business - Confirmed reviews ALL

It's in a good spot for Marvel Stadium but otherwise it's not super clean, the bathroom is pretty gross, and lacks basic amenities like glasses

Thank you for your review. We're sorry to hear we couldn't meet your expectations. We appreciate your feedback and we will use it to improve. Regards, Michael | Duty Manager

Customer review rating 5.0/5

Blake M. Business - Confirmed reviews ALL

Great spot, great service

Thank you so much for your review! It's great to hear from you. I'm so glad you enjoyed your stay, and we'd love to welcome you back. Regards, Michael | Duty Manager

Customer review rating 2.0/5

David C. Families - Confirmed reviews ALL

Also, as the apartment has 2 bedrooms to accommodate 4 people, in the lounge there were only 2 armchairs - a couch that could take 3 persons or more is not too much to ask for.

Thank you for your review. We're sorry to hear we couldn't meet your expectations. We appreciate your feedback and we will use it to improve. Regards, Michael | Duty Manager

Customer review rating 4.5/5

Yilin Z. Solo - Confirmed reviews ALL

Next to the stadium Prefect location for the concert Close to Sky Bus Station

Thank you so much for your review! It's great to hear from you. I'm so glad you enjoyed your stay, and we'd love to welcome you back. Regards, Michael | Duty Manager

Customer review rating 4.0/5

Sandra P. Couples - Confirmed reviews ALL

Checked in online, received several emails and phone calls asking for time of arrival and did we need parking. I sent an email advising we had given ETA and that we were coming via train so no parking was required. I received an email response apologising and advising all details had been updated only to then receive another email a couple of hours later saying parking was no longer available!

Thank you for your lovely review! It's great to hear from you, and we're so glad you enjoyed your stay. We hope to see you again soon! Regards, Michael | Duty Manager

Customer review rating 5.0/5

Kim T. Solo - Confirmed reviews ALL

Easy to book, well located, good value, excellent facilities

Thank you so much for your review! It's great to hear from you. I'm so glad you enjoyed your stay, and we'd love to welcome you back. Regards, Michael | Duty Manager

Customer review rating 4.5/5

Ryan M. Couples - Confirmed reviews ALL

It was conveniently located to where my event was and the staff where very nice. The rooms are quiet and comfortable

Thank you so much for your review! It's great to hear from you. I'm so glad you enjoyed your stay, and we'd love to welcome you back. Regards, Michael | Duty Manager

Customer review rating 2.5/5

Harriet Y. Couples - Confirmed reviews ALL

When we arrived, we were asked to wait as housekeeping was not finished on our room. When we were told we could go up to the room, we walked past 2 mattresses in the hallway. Then upon entering our room, we were met with a mildewy smell, all the linen on the floor and no mattresses on the bed. We rang reception who told us housekeeping would come and sort it, someone came and put the mattress on the bed and took the linen. We had to call again and were told housekeeping was coming with linen, 20 mins later they came and asked where the linen was. another 20 mins or so later they finally brought the linen and made the bed. Other than this the trip was great, but that initial hour is one of the most important to me in terms of staying in a hotel and this put a very sour taste in our mouths.

Thank you for your review. We're sorry to hear we couldn't meet your expectations. We appreciate your feedback and we will use it to improve. Regards, Michael | Duty Manager

Customer review rating 4.5/5

Angelique S. Families - Confirmed reviews ALL

The only thing that was a little disappointing was that the room was not ready until 2 pm, and by then there was 1/2 dozen other people looking to get into there rooms as well .

Thank you so much for your review! It's great to hear from you. I'm so glad you enjoyed your stay, and we'd love to welcome you back. Regards, Michael | Duty Manager

Customer review rating 3.5/5

John R. Couples - Confirmed reviews ALL

Lovely room and great location

Thank you so much for your review! It's great to hear from you. I'm so glad you enjoyed your stay, and we'd love to welcome you back. Regards, Michael | Duty Manager

Customer review rating 2.0/5

J. D. J. Business - Confirmed reviews ALL

I was advised that I had been upgraded, only to discover upon entering the bathroom that the room was a disability-accessible room. This did not feel like an upgrade. Furthermore, given my previous experience, I would have expected my profile to be flagged with a preference to avoid triangular-shaped rooms. Despite this, I was allocated room 329. As a corporate customer, I would have expected a more personalised level of service and greater attention to my previous feedback. Unfortunately, this experience fell short of those expectations.

Thank you for your review. We're sorry to hear the room you were allocated wasn't to your preference, we will endeavour to assign non-triangular rooms to you in the future. However, our system does not flag individual guest preferences. If you reach out to us beforehand we will always be happy to pre-arrange a nice room for you. Regards, Michael | Duty Manager

Customer review rating 3.5/5

Tracey N. Couples - Confirmed reviews ALL

I have stayed several times at Peppers being an ACCOR member. Has always been comfortable and friendly. This last stay though, the bed was extremely worn and springs jabbing. Last two times breakfast was very average but his time the water for a cuppa was really cold and hard to get attention of staff to provide fresh boiling water and even though tables seemed clean, very sticky and food on floors. The food was like rubber and far from satisfying, so wont be taking option next time.

Dear Tracey, Thank you for your continued loyalty as an Accor member and for choosing to stay with us again. We are very sorry that your most recent stay did not meet the standard you have experienced with us previously. In particular, we sincerely apologise for the condition of the mattress and the discomfort this caused. We are equally disappointed to hear about your breakfast experience, including the cold water, difficulty getting assistance, sticky tables, food on the floor and the quality of the food itself. This is certainly not the breakfast experience we want to provide, and your comments have been shared with our F&B team for immediate review. We truly appreciate your honest feedback, particularly as a returning guest, and hope we have the opportunity to provide you with a much better experience on your next stay. Kind regards, Glen - Hotel Manager

Customer review rating 5.0/5

James C. Couples - Confirmed reviews ALL

Peppers provide spacious comfortable rooms in a great location for Southern Cross, Docklands and the stadium. Staff are helpful and were good enough to re check us into our room at 8am when our train was unexpectedly cancelled meaning that we had another day in Melbourne. This allowed us to get some additional sleep after leaving early in the morning. Very welcome and appreciated!

Dear James, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Glen - Hotel Manager

Customer review rating 1.5/5

Dharmesh P. Couples - Confirmed reviews ALL

From the start to the end, nothing was anything like a Peppers stay

Thank you for your review. We're sorry to hear we couldn't meet your expectations. We appreciate your feedback and we will use it to improve. Regards, Michael | Duty Manager

Customer review rating 4.0/5

Ross C. Couples - Confirmed reviews ALL

Good, needs more light switches

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Peppers Team

Other web-users rate our hotel

  • 671 reviews 8.7/10 Location
  • 1,035 reviews 6.4/10 Room
  • 883 reviews 6.7/10 Service
  • 11 reviews 4.7/10 WiFi
  • 448 reviews 4.9/10 Cleanliness
  • 235 reviews 4.2/10 Amenities
  • 224 reviews 5.3/10 Breakfast
  • 201 reviews 3.6/10 Food

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