Peppers Docklands Melbourne 5 stars

Customer review rating (ALL Rating) 4.2/5 1,633 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 1.5km from Melbourne city centre.

  • Ideally situated in the ever-evolving Docklands precinct

  • Free tram stop at hotel entrance for city access.

  • Adjacent to Southern Cross Station.

  • Located on Marvel Stadium concourse.

Our accommodation(s)

Hotel location

Peppers Docklands Melbourne

679 La Trobe Street
3008 DOCKLANDS
Australia

GPS:-37.814838, 144.947307

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

MOMAMI RESTAURANT AND BAR

BREAKFAST ONLY. Featuring the best of Melbourne's local produce, our Head Chef creates magic in the kitchen to surprise and delight diners with the most vibrant flavours. Enjoy breakfast from Wednesday to Sunday and the bar on Friday and Saturday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,633 reviews

TripAdvisor Rating  4.5/5  1,765 reviews

Good Stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Clean room, good facilities, kind and approachable staff. The iron and coffee machine in the room didn't work, but I didn't follow this up with reception as I was in a rush. Would definitely stay here again.

Dear Guest, Thank you for your review. We are delighted to hear that you had a good stay with us and appreciate your kind words about our staff. Our goal is to make sure our guests have a comfortable and enjoyable stay, so we apologize if the iron and coffee machine in your room did not work as expected. We look forward to welcoming you back soon! Sincerely, Hotel Management team

Well located, great staff, lovely facilities

Customer review rating 4.5/5

Tina Friends - Confirmed reviews ALL

Very accommodating and friendly. Went above and beyond to help

Dear Tina, Thank you so much for taking the time to provide us with such a positive review! We truly appreciate your kind words about our staff, facilities, and accommodations. Our team works hard to ensure all of our guests are comfortable and have a pleasant stay. It is wonderful to read that our efforts were successful in your case. We value feedback from all of our guests, and we thank you for yours! Sincerely, Hotel Management team

great stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

everything was great

Dear Guest, Thank you for such a great review! We are thrilled to hear that you enjoyed your stay at Peppers Docklands Melbourne. Our team works hard to ensure our guests experience the best possible service, so we are delighted you found everything to your satisfaction. We look forward to welcoming you back soon! Sincerely, Hotel Management team

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The experience was good however the bathroom floor drain smelt, so needed to keep bathroom door closed all the time. I believe it was because the drain had dried up so smells could come out. I mentioned this to reception when I left.

Dear Guest, Thank you for taking the time to review your stay. We appreciate your feedback and are sorry to hear that you experienced an unpleasant odour from the bathroom drain. Your feedback is very important to us and we are committed to providing a pleasant stay for all of our guests. We will take your comments into consideration as we strive to improve our facilities for future guests. Thank you again for sharing your experience with us. Sincerely, Hotel Management team

Old carpets and not very clean. I didn get my sleepers in my room. No lights mirror in the bathroom to dark to put a make up.

Customer review rating 2.0/5

Senada Solo - Confirmed reviews ALL

My hotel bathroom flooded, prompting me to request a room change due to the unpleasant odor. Upon notifying the reception, I had to explicitly ask for compensation. Eventually, they offered me a bottle of wine. However, they explained that because I hadn't booked directly through them, they claimed there was nothing more they could do in terms of compensation. The breakfast buffet is for a 3star hotel.

Dear Senada, We are truly sorry to hear about the unfortunate experience you had at the hotel regarding the flooded bathroom. It's completely understandable how such an incident can be not only inconvenient but also distressing, especially when it impacts your stay and comfort. As soon as our team was informed of the situation, they quickly upgraded you to the next available room type and offered a complimentary bottle of wine and breakfast as a gesture of apologies for the inconvenience. We are sorry that you felt that the response was not adequate and please rest assured this will be reviewed with the relevant team member for improvement. We appreciate your feedback regarding other aspects of the room. We are the early stage of carpet replacement project, which will rectify this issue. Our rooms do not come with sleepers (except for Suite rooms) as a part of our initiative to do our part for the environment. Guests, however, can still request/order sleepers via reception or QR code in room at no extra cost. We sincerely apologise if this was not made clear to you upon arrival. Once again, we appreciate your feedback and we hope to be given the opportunity to welcome you back for a more pleasant experience. Regards, Hotel Management

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Other web-users rate our hotel

  • 554 reviews 8.6/10 Location
  • 1,013 reviews 7.4/10 Room
  • 954 reviews 8/10 Service
  • 11 reviews 8.5/10 WiFi
  • 371 reviews 5.6/10 Cleanliness
  • 304 reviews 2.6/10 Food
  • 146 reviews 4.3/10 Breakfast
  • 95 reviews 1.7/10 Bar

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