Peppers Docklands Melbourne

Name: Peppers Docklands Melbourne
Address: DOCKLANDS, 3008, AUSTRALIA
Telephone: (+61)1300092876
Rating: 4.5

Customer review rating 4.5/5 1,250 reviews

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+ 18 Services

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Peppers Docklands Melbourne

We look forward to welcoming you to Peppers Docklands! Kate Stenning, Hotel Manager; docklands.gm@peppers.com.au or 03 9190 0000.

Kate STENNING, Hotel Manager

Just minutes from Melbourne CBD and located on the concourse of Marvel Stadium, Peppers Docklands is ideally situated to explore the ever-evolving Docklands precinct, with complimentary trams on your doorstep and bike hire stations nearby. Leading the way in contemporary design, you'll discover state-of-the-art hotel rooms with premium touches, a delectable onsite restaurant and bar, 24 hour reception, tour desk facilities, access to the neighbouring gymnasium and heated outdoor pool.

Hotel extras

Located on Marvel Stadium concourse.
2.8km from Melbourne city centre.
Free tram stop at hotel entrance for city access.
Adjacent to Southern Cross Station.
2km from Crown Casino

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
ParkingPaying
- Public outdoor parking (Paying)
- Valet parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on requestPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
MELBOURNE TULLAMARINE AIRPORTPaying
Reception open 24 hours a day
Dry cleaning / IroningPaying
Porter
Concierge

Outdoor heated pool
Fitness centre
MassagePaying
Babysitting on requestPaying

BreakfastPaying
1 restaurant(s)
1 bar(s)

Copy/print service availablePaying

Hotel location

Peppers Docklands Melbourne

679 La Trobe Street
3008
docklands
australia

Tel: +611300092876

Fax: (+61)3/91900099

Contact email :

Check-in from 14h00

Check out up to 10h00

By plane
MELBOURNE TULLAMARINE AIRPORT At 22km / 13.67 miles - Shuttle paying

GPS :-37.814838, 144.947307

Our accommodation(s)

Peppers Docklands is a true showcase of sleek Melbourne style. Located right next door to Marvel Stadium, it is the ideal accommodation option when in town to catch a game or attend an event. Designed with architecturally unique Peppers King Rooms, Peppers Deluxe King Suite and 2 Bedroom Dual key Apartment which offer that little bit more space to relax. Featuring bespoke, contemporary European style furnishings and high end products, you'll feel truly pampered.

Peppers Petite

Max. number of persons: 2
Area: From 14 m² / 151 sq ft

High speed internet
Coffee/tea making facilities
Direct dial telephone
Mini Bar

Peppers King

Max. number of persons: 3
Area: From 28 m² / 301 sq ft

High speed internet
Coffee/tea making facilities
Direct dial telephone
Mini Bar

Peppers Queen-Queen

Max. number of persons: 4
Area: From 34 m² / 366 sq ft

High speed internet
Coffee/tea making facilities
Direct dial telephone
Mini Bar

Peppers King with Balcony

Accessible room

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Most of the accommodation: Balcony *

* Subject to availability

High speed internet
Coffee/tea making facilities
Direct dial telephone
Mini Bar

Peppers Deluxe King Suite

Max. number of persons: 3
Area: From 28 m² / 301 sq ft
Most of the accommodation: Balcony *

* Subject to availability

High speed internet
Coffee/tea making facilities
Direct dial telephone
Mini Bar

2 Bedroom Hotel

Max. number of persons: 6
Area: From 64 m² / 689 sq ft

High speed internet
Coffee/tea making facilities
Direct dial telephone
Mini Bar

2 Bedroom Balcony

Max. number of persons: 6
Area: From 64 m² / 689 sq ft
Most of the accommodation: Balcony *

* Subject to availability

High speed internet
Coffee/tea making facilities
Direct dial telephone
Mini Bar

2 Bedroom Suite

Max. number of persons: 6
Area: From 68 m² / 732 sq ft
Views: Harbour view *

* Subject to availability

High speed internet
Coffee/tea making facilities
Direct dial telephone

Rooms

Our restaurants and bars

MOMAMI RESTAURANT AND BAR

Type of cuisine: Gourmet

Featuring the best of Melbourne's local produce, our Head Chef creates magic in the kitchen to surprise and delight diners with the most vibrant flavours. For breakfast, lunch and dinner, let us tempt you with a unique dining experience.

MOMAMI RESTAURANT AND BAR

Serving Sensory Lab coffee each morning and modern, seasonal cocktails by night. Happy Hour daily from 4pm-7pm.

Did not Stay

Anonymous Business - 30/03/2020 Confirmed reviews ALL

I rang to cancel the room on behalf of my colleague due to the impact the virus is having on F2F meetings and conferences being cancelled as this is beyond our control. I received an invoice for payment because it fell outside the cancellation time period which was very disappointing. Obviously we left cancellations as close as possible, in hope things would improve. Thank goodness the airline was happy to provide a travel credit but Peppers Docklands did not.

Dear Joanne H., Thank you for taking the time to tell us about your experience at the Peppers Docklands Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to the circumstances in these unprecedented times we understand how difficult things can be which is why we are happy to welcome you back once the restrictions are lifted and hotel is back in full operations for a complimentary one night stay at Peppers Docklands Melbourne in our Peppers King Room. In order to book the same please email back by attaching this email as a thread or simply as a reply to our duty manager at do… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sahil Chawla Guest Services Agent

The location was very good

Anonymous Friends - 28/03/2020 Confirmed reviews ALL

Very happy with our stay

Dear Linda, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards Management Team Peppers Docklands

I didn't go

Anonymous Solo - 28/03/2020 Confirmed reviews ALL

Didn't go. Cancelled. Didn't risk it.

Dear Ann, Thank you for taking the time to fill in the below survey. We are sorry that you have received this even though did not stay. Regarding your reservation that was made and given the current situation with government restrictions we sincerely apologize that you were charged for your stay. We will be able to proceed in completing a full refund for you. Once again we apologize for the inconvenience caused. Sincerely, Hotel Management Peppers Docklands

Quick stay

Laura Solo - 25/03/2020 Confirmed reviews ALL

I called reservations to book Peppers with my credit note!!!!! I got charged $265. I sorted it out I hope should get a refund back. The room was beautiful shower was amazing the view was ok the bed was comfy marvel stadium nearby and docklands trams and trains too. Got a voucher for a free drink. I got a hot chocolate in the morning.

Dear Laura Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. Also Apologies for the charges of 265 which was just a preauth and has been cancelled the same day of your checkout, this will reflect in your bank within 5-7 business days depending upon bank to bank. We appreciate your business and look forward to your return. Best Regards Guest services Team

Well located, great stay

Shaun Couples - 23/03/2020 Confirmed reviews ALL

My wife and I had a very relaxed stay, we have four children, so it was a nice break.

Dear Shaun D., We very much appreciate your comments regarding your stay at the Peppers Docklands Melbourne. It is always a pleasure to receive positive feedback. I will share your feedback/comments with our team & Hannah. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, G.K.Serasinghe Front Office Team

Well located

Marise L. Couples - 23/03/2020 Confirmed reviews ALL

Efficient and friendly

Dear Gregory L., We very much appreciate your comments regarding your recent stay with us. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again. Kind Regards, G.K.Serasinghe Guest Service Manager

Anonymous Families - 22/03/2020 Confirmed reviews ALL

Bad cleaning service. Unfriendly Momami waitress at breakfast everyday. Reception staff very friendly though especially Max. Gym and pool inconveniently located. No Porters.

Dear Manti, Thank you for taking the time to tell us about your experience at the Peppers Docklands Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madeleine O'Sullivan Front Office Manager

Anonymous Business - 19/03/2020 Confirmed reviews ALL

Original room was two single beds despite booking of a king, next room was then missing an iron, wasn't given gold member upgrade

Dear Timothy, Thank you for taking the time to tell us about your experience at the Peppers Docklands Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Services Team

Lovely stay

Nicole Business - 18/03/2020 Confirmed reviews ALL

Overall the stay was lovely. My only issue was the fact that the doona was too heavy. The time of year that I stayed I don't believe that there is any need to use air conditioning other than waste electricity. With and without air conditioning I found the doona to warm and struggled to sleep properly or get comfortable.

Dear Nicole, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. Thank you for taking the time to tell us about your experience at the Peppers Docklands Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We appreciate your business and look forward to your return. Thanks Regards Guest Services Team

Not accomodating at all with health Pandemic when we wanted to cancel - totally out of our control

Scott B. Couples - 17/03/2020 Confirmed reviews ALL

Communicated straight away when we were informed that all events had been cancelled and tried asking for consideration not to be charged for room due to Global Health Pandemic and the response was - Sorry - you have no cancellation waiver in your booking. Really disappointing spending $400 on a room that we could not use due to a Global Health crisis.

Dear Scott B., Thank you for taking the time to tell us about your experience at the Peppers Docklands Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please coordinate with the travel agent in case of your resertvation Noshow/Cancellations.At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

good

Jim D. Friends - 16/03/2020 Confirmed reviews ALL

good

Dear James d., We very much appreciate your comments regarding your stay at the Peppers Docklands Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, G.K.Serasinghe Guest Service Manager

Great location

Anonymous Business - 15/03/2020 Confirmed reviews ALL

Easy to get to, friendly staff, nice rooms and good breakafast

Dear Guest, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. As per your comments,Easy to get to, friendly staff, nice rooms and good breakafast. All positive.. We are looking forward to accommodating you in the future. Thank you! Kind Regards, G.K.Serasinghe Guest Service Manager

Great food and Good Service.

Deborah Couples - 15/03/2020 Confirmed reviews ALL

Great food. We thoroughly enjoyed our Room Service meal and A la Carte breakfast. The room was clean and tidy and all that was expected. A stand out feature was definitely the catering.

Dear Deborah M., We very much appreciate your comments regarding your stay at the Peppers Docklands Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. As mentioned in your comments,Great food. We thoroughly enjoyed our Room Service meal and A la Carte breakfast. The room was clean and tidy and all that was expected. A stand out feature was definitely the catering.- Positive... Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, G.K.Serasinghe Guest Service Manager

Good stay

Bernadette M. Families - 15/03/2020 Confirmed reviews ALL

Great Service in a quiet hotel.

Dear Bernadette M., Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. As mentioned in your comment, you had a overall excellent stay. We are looking forward to welcoming you back in the future. Kind Regards, G.K.Serasinghe Guest Service Manager

good

Colin Couples - 15/03/2020 Confirmed reviews ALL

spacious clean & comfortable

Dear Colin, Thank you for taking time to write a feedback. We are glad that you enjoyed your stay with us. As mentioned in your comments room was spacious, clean & comfortable. Once again thank you for staying with us & we are looking forward to welcoming you back in the future. Kind Regards, G.K.Serasinghe Guest Service Manager

Nice hotel great location

Sharyn Couples - 14/03/2020 Confirmed reviews ALL

Having been given a disabled studio unit which we didn't need or request, we were sorted the following morning into a much more suited room, thank you. Otherwise great stay.

Dear Sharyn, Thank you for taking the time to leave us this feedback. Sincere apologies for the trouble with your original room but I am glad to hear it was resolved and the rest of your stay was pleasant. Warm Regards, Hannah James-Crisp Guest Relations Manager

Excellent location

Carmel D. Business - 12/03/2020 Confirmed reviews ALL

very professional and quick service.

Dear Carmel, We very much appreciate your comments regarding your stay at the Peppers Docklands Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Hannah James-Crisp Guest Relations Manager

Great staff, very friendly.

Pb Couples - 12/03/2020 Confirmed reviews ALL

We enjoyed our stay but there were a few things that need attention. Mattress was not supportive & I woke each day with a sore back. Strong smell from floor drain under vanity and coffee machine did not heat water, so coffee was cold.

Dear Peter, Thank you for taking the time to tell us about your experience at the Peppers Docklands Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Guest Service Team

good location, comfortable stay, helpful staff member

Fiona Families - 11/03/2020 Confirmed reviews ALL

I had an issue with my booking, where I didn't the type of room I had asked for. Ashlee on the front desk at check in went above and beyond to resolve my issue and ensure I was happy. My family was very grateful and felt she would do whatever was possible to make our stay a pleasant one. We cant thank her enough as she turned a really disappointing start into a absolutely wonderful stay. Ashlee is an asset to your company.

Dear Fiona, We very much appreciate your comments regarding your stay at the Peppers Docklands Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Guest Service Team

Unclean and rude

Amazon Couples - 11/03/2020 Confirmed reviews ALL

Shower had build up soap scum and mold (I have photos). The “queen” bed was not a queen. It was two singles zipped together. Couldn’t sleep in the middle of the bed without it digging into you. Staff were unhelpful and just downright rude. Will not be staying ever again

Dear Amazon, Thank you for taking the time to tell us about your experience at the Peppers Docklands Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Guest Service Team

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