Peppers Docklands Melbourne 5 stars

Dear Guest, Thank you for your review. We are delighted to hear that you had a good stay with us and appreciate your kind words about our staff. Our goal is to make sure our guests have a comfortable and enjoyable stay, so we apologize if the iron and coffee machine in your room did not work as expected. We look forward to welcoming you back soon! Sincerely, Hotel Management team

Dear Tina, Thank you so much for taking the time to provide us with such a positive review! We truly appreciate your kind words about our staff, facilities, and accommodations. Our team works hard to ensure all of our guests are comfortable and have a pleasant stay. It is wonderful to read that our efforts were successful in your case. We value feedback from all of our guests, and we thank you for yours! Sincerely, Hotel Management team

Dear Guest, Thank you for such a great review! We are thrilled to hear that you enjoyed your stay at Peppers Docklands Melbourne. Our team works hard to ensure our guests experience the best possible service, so we are delighted you found everything to your satisfaction. We look forward to welcoming you back soon! Sincerely, Hotel Management team

Dear Guest, Thank you for taking the time to review your stay. We appreciate your feedback and are sorry to hear that you experienced an unpleasant odour from the bathroom drain. Your feedback is very important to us and we are committed to providing a pleasant stay for all of our guests. We will take your comments into consideration as we strive to improve our facilities for future guests. Thank you again for sharing your experience with us. Sincerely, Hotel Management team

Dear Senada, We are truly sorry to hear about the unfortunate experience you had at the hotel regarding the flooded bathroom. It's completely understandable how such an incident can be not only inconvenient but also distressing, especially when it impacts your stay and comfort. As soon as our team was informed of the situation, they quickly upgraded you to the next available room type and offered a complimentary bottle of wine and breakfast as a gesture of apologies for the inconvenience. We are sorry that you felt that the response was not adequate and please rest assured this will be reviewed with the relevant team member for improvement. We appreciate your feedback regarding other aspects of the room. We are the early stage of carpet replacement project, which will rectify this issue. Our rooms do not come with sleepers (except for Suite rooms) as a part of our initiative to do our part for the environment. Guests, however, can still request/order sleepers via reception or QR code in room at no extra cost. We sincerely apologise if this was not made clear to you upon arrival. Once again, we appreciate your feedback and we hope to be given the opportunity to welcome you back for a more pleasant experience. Regards, Hotel Management