Mövenpick Hotel Melbourne On Spencer 4.5 stars

Customer review rating (ALL Rating) 4.6/5 4,518 reviews

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Mövenpick Hotel Melbourne On Spencer - Image 1
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160 Spencer, Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Outdoor heated swimming pool, with hot tub & sauna open till 10pm

  • Miss Mi Asian restaurant. Winner of Good Food Chef's Hat award. Open for Lunch and Dinner

  • FREE daily Chocolate Hour from 2 pm to 3 pm and FREE ice cream for kids 12 years & under.

  • An easy stroll to Marvel Stadium, outlet shopping centres and the Southbank promenade

  • Located in the free tram zone & close to Southern Cross Station & Sky Bus terminal

Our accommodation(s)

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Hotel location

Mövenpick Hotel Melbourne On Spencer

160 Spencer, Street
3000 MELBOURNE
Australia

GPS:-37.817, 144.953

Telephone
Fax +61 3 9600 5499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  4,518 reviews

Customer review rating 4.5/5

Peter E. Couples - Confirmed reviews ALL

The room was pleasant and wheelchair accessible. The staff were pleasant and helpful. The only very minor downside was the quality of the sparkling wine was not what we expected. However, the food at Miss Mi was outstanding (as usual 😉) and the staff helpful in providing a table that met our accessibility needs.

Dear Peter, Thank you for your valuable feedback regarding your recent stay. We are delighted to hear that you found our staff pleasant and helpful, and that your wheelchair-accessible room was comfortable. We are especially thrilled that you consistently find the food at Miss Mi to be "outstanding" and that our team was helpful in meeting your accessibility needs in the restaurant. This is wonderful to hear! We have noted your very minor concern about the quality of the sparkling wine and will review this with our food and beverage team. Your comment about the difficulty in specifying an accessible room through the Accor ALL App is also very important, and we will pass this feedback on to the relevant department for consideration as we strive to improve our booking processes. Additionally, we will look into the WiFi connection speed. As a valued Accor Gold status member, we thank you for your loyalty. We are pleased that you would highly recommend us, and we look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer again soon. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 5.0/5

Ivan V. Solo - Confirmed reviews ALL

MOVENPICK MELBOURNE I can truely say this hotel has looked after me on my stays consistantly ever since it opened. Few hotels have made my stay such a pleasant experience Thank you to the staff present and past.Thank you to Tim Bramer one of the Managers. Tim goes out of his way to make sure all is well with your stay. He is exceptional in his cutomer service. 2 nights at Movenpick melbourne Welcome gifted as a Accor mwmber Discount given in bar and restraunt My meals were excellent. Upgraded to a suite ..i love the bath..great to just chill out. So loved the spa and pool Late check out granted. And drink voucher given and great breakfast each day

Dear Ivan, Thank you so much for your truly outstanding and heartfelt review! It is incredibly rewarding to read that you consistently feel "always well looked after" during your stays at Mövenpick Hotel Melbourne On Spencer, and that we have delivered a consistently pleasant experience since our opening. Your kind words about the staff, both present and past, mean a great deal to us. It's particularly humbling to receive such high praise for myself personally, and I'm very glad to know that my efforts contribute to making your stays well. I am always striving to ensure our guests have the best possible experience, and your recognition is deeply appreciated. We are delighted that you enjoyed all the benefits of your Accor Platinum status, including the welcome amenities, the upgrade to a suite with its lovely bath, access to the spa and pool, late check-out, and the daily breakfast. Your positive feedback on Miss Mi restaurant and the bar is also fantastic to hear. We have noted your comment regarding the WiFi access and connection speed on your phone, and this is something we will certainly look into to improve for our guests. As a dedicated Accor Platinum member, we cherish your loyalty and are thrilled that you would highly recommend us and the ALL loyalty program. It is guests like you who inspire us to maintain our high standards. We eagerly anticipate welcoming you back for another exceptional stay! Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 2.0/5

Amanda Y. Business - Confirmed reviews ALL

There were roadworks taking place overnight and we were not notified in advance of this. When traveling for work this is very disruptive. Was offered ear plugs. Other nights were loud due to the train station location.

Dear Amanda, Thank you for providing your feedback regarding your recent stay. I am truly sorry to hear that your experience was significantly impacted by noise disruptions, particularly the overnight roadworks that you were not notified of in advance. I understand how disruptive this can be, especially when traveling for work, and I sincerely apologize for the inconvenience and lack of peace this caused. While our location near the train station offers convenience, I recognize that it can also contribute to noise, and I regret that this affected your sleep throughout your stay. Offering earplugs is a temporary measure, and I understand this does not fully resolve the underlying issue of disruption. Please be assured that we are constantly working to improve our guest experience, including better communication regarding external factors that might affect a stay. Your comments are invaluable in helping us identify areas for improvement. We hope that despite this challenging experience, you might consider staying with us again in the future, allowing us the opportunity to provide you with a much more restful and undisturbed visit. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 3.0/5

Stacey W. Business - Confirmed reviews ALL

Normally I stay at Movenpick when I come to Melbourne and have been several times - usually greeted with a welcome back! This time, not only was I asked if it was my first stay, but I was given a handicapped room - which I detest!

Dear Stacey, Thank you for your candid feedback regarding your recent stay. I am truly sorry to learn that we "dropped the ball" on this occasion, and that your experience was far from your usual positive stays with us. As a loyal Gold status Accor member who visits us regularly, I sincerely apologize for the lack of recognition upon your arrival and for being assigned a handicapped room without prior consultation. I understand completely how disappointing and uncomfortable this would have been, especially when it resulted in inconveniences such as limited space for toiletries, inadequate towel hanging, shower issues, and difficulties with clothes hanging. Your description of feeling like you were in a hospital is certainly not the experience we want to provide. We pride ourselves on recognizing our returning guests, and it is clear we failed to do so in your case. This is an oversight that we deeply regret, and I assure you it does not reflect the standard of service we aim to deliver. I have taken note of your comments about the busy check-out counter and the absence of slippers, and these points will be addressed internally. We truly value your loyalty to Mövenpick Hotel Melbourne On Spencer, and it saddens me that this stay did not meet your expectations. Please accept my sincerest apologies for these shortcomings. We hope you will give us another opportunity to restore your faith in our hotel and provide you with the welcoming, comfortable, and personalized experience you have come to expect from us. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 4.5/5

Robert C. Couples - Confirmed reviews ALL

Always a great stay at movenpick . great location for transport. Fantastic staff. Clean rooms great restaurant. Pool is pretty good.

Dear Robert, Thank you for your fantastic review and for being such a loyal guest! It's wonderful to hear that you always have a great stay with us at Mövenpick Hotel Melbourne On Spencer. We are delighted that you appreciate our great location for transport, fantastic staff, clean rooms, great restaurant (especially the delicious dumplings!), and our pool. It's also pleasing to know you find our booking process easy and value our sustainability initiatives, such as offering points for foregoing room make-up. As a valued Accor Gold status member and Accor Vacation Club member, we truly appreciate your loyalty. We have noted your feedback regarding the room upgrade, and we continually strive to recognize our ALL members with benefits where possible. We are thrilled that you would highly recommend us, and we look forward to welcoming you back for many more enjoyable stays! Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Other web-users rate our hotel

  • 1,959 reviews 9.7/10 Location
  • 2,158 reviews 8.4/10 Room
  • 2,258 reviews 9.1/10 Service
  • 25 reviews 8.7/10 WiFi
  • 825 reviews 9/10 Cleanliness
  • 747 reviews 7.6/10 Food
  • 573 reviews 9.5/10 Pool
  • 548 reviews 8.2/10 Amenities

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