Mövenpick Hotel Melbourne On Spencer 4.5 stars

Customer review rating (ALL Rating) 4.6/5 4,255 reviews

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Mövenpick Hotel Melbourne On Spencer - Image 1
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Mövenpick Hotel Melbourne On Spencer - Image 4
160 Spencer, Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Outdoor heated swimming pool, with hot tub & sauna open till 10pm

  • Miss Mi Asian restaurant. Winner of Good Food Chef's Hat award. Open for Lunch and Dinner

  • FREE daily Chocolate Hour from 2 pm to 3 pm and FREE ice cream for kids 12 years & under.

  • An easy stroll to Marvel Stadium, outlet shopping centres and the Southbank promenade

  • Located in the free tram zone & close to Southern Cross Station & Sky Bus terminal

Our accommodation(s)

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Hotel location

Mövenpick Hotel Melbourne On Spencer

160 Spencer, Street
3000 MELBOURNE
Australia

GPS:-37.817, 144.953

Telephone
Fax +61 3 9600 5499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,255 reviews

Customer review rating 5.0/5

Carole H. Friends - Confirmed reviews ALL

It was most enjoyable

Dear Carole, Thank you for your perfect rating and for sharing your wonderful feedback about your recent stay at Mövenpick Hotel Melbourne On Spencer. We are delighted to hear that you found our location close to the station convenient and that your overall experience was "most enjoyable." Your high praise for our accommodation, cleanliness, and especially our team is truly appreciated. Thank you for your loyalty as an ALL Accor loyalty programme member. We eagerly look forward to welcoming you back again soon. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 5.0/5

Warren W. Couples - Confirmed reviews ALL

Great stay, But disappointed that couldn’t get family and friends rate

Dear Warren, Thank you for your perfect rating and for sharing your feedback about your recent stay at Mövenpick Hotel Melbourne On Spencer. We are delighted to hear that you had a great stay and found our location well-suited for your purpose. Your high ratings for our accommodation, cleanliness, and team are greatly appreciated. We also note your disappointment regarding the family and friends rate. We understand this can be frustrating and we appreciate you bringing it to our attention. Thank you for your loyalty as an ALL Accor loyalty programme member. We look forward to welcoming you back again soon. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 0.5/5

Bryony T. Business - Confirmed reviews ALL

I am an Accor member. I was placed in a room above very loud street drilling. At midnight after attempting to sleep for hours, I finally attempted to call reception which was not answering. I went down to reception and asked to be moved rooms. The reception said there was nothing they could do and gave me crappy earplugs and said it would be happening until 3am!!! I was given no warning of the works and noise, i was placed directly above issue and at 3.30am the noise was still happening. I will not be staying at Accor again, I would like my membership payment of hundreds of dollars refunded and I have notified my team not to stay at the Movenpick again.

Dear Bryony, Thank you for providing such candid feedback regarding your recent stay at Mövenpick Hotel Melbourne On Spencer. I am truly sorry to read that your experience was so profoundly negative, and I sincerely apologize for what you described as the "worst night of accommodation ever." Your detailed account of the disturbances caused by the street drilling is deeply concerning. It is unacceptable that you were placed in a room directly affected by such loud noise, received no prior warning, and that your attempts to resolve the issue at midnight were met with an inadequate response from our reception team. The failure to offer a suitable solution, the lack of an immediate room change, and the incorrect information regarding the duration of the noise are all serious service failures, and I am very sorry for the distress and lack of sleep this caused you. As a Gold member of the ALL Accor loyalty programme, your experience falls far short of the recognition and comfort you should expect. We value your loyalty, and it is clear that we failed to demonstrate this during your stay. Your comments regarding the value of the loyalty program and the lack of benefits are also noted and will be forwarded to the relevant teams. Please be assured that we are taking your feedback very seriously. We are immediately reviewing our procedures for managing external noise disturbances, our communication protocols with guests, and the training of our front office team to ensure such a situation is never repeated. The issues you faced with room assignment, our team's response, and the overall disruption to your rest are completely contrary to the standards we aim to uphold. I understand your frustration and your decision to inform your team not to stay with us again. I hope you will allow us the opportunity to demonstrate our true commitment to guest satisfaction. I would like to personally address your concerns in more detail and explore how we can regain your trust. Please do not hesitate to contact me directly before your next stay with Mövenpick Hotel Melbourne On Spencer so I can personally assist with your booking and ensure a seamless and comfortable experience. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 3.5/5

Peter L. Couples - Confirmed reviews ALL

I stay there often and check out at 7am in the morning. This trip i requested a late check out it was a Wednesday and the staff told me that they were booked out and did not extend the time. A bit disappointed.

Dear Peter, Thank you for your feedback regarding your recent stay. We are pleased to hear that your overall experience was good, and we appreciate your continued patronage. We understand your disappointment regarding the late check-out request. While we always strive to accommodate such requests, particularly for our loyal guests, late check-outs are subject to availability, especially when the hotel is fully booked. We regret that on this occasion, due to high occupancy, we were unable to extend your check-out time. We sincerely apologize for any inconvenience this caused. Thank you for your loyalty as an ALL Accor loyalty programme member. We hope to have the opportunity to provide you with a more satisfying experience on your next visit. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 5.0/5

Tracey F. Business - Confirmed reviews ALL

Perfect - thankyou

Dear Tracey, Thank you for your perfect rating and for sharing such wonderful feedback about your recent business stay at Mövenpick Hotel Melbourne On Spencer! We are absolutely thrilled to hear that you found your experience "Perfect." It is truly rewarding to know that you appreciated our great location, the lovely friendly staff, comfortable rooms, and the convenience of the in-room coffee machine. Your high praise for our team, accommodation, and cleanliness is greatly valued. Thank you for your loyalty as an ALL Accor loyalty programme member. We eagerly look forward to welcoming you back for another perfect stay. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Other web-users rate our hotel

  • 1,874 reviews 9.7/10 Location
  • 2,069 reviews 8.4/10 Room
  • 2,132 reviews 9.2/10 Service
  • 23 reviews 7.6/10 WiFi
  • 780 reviews 9/10 Cleanliness
  • 702 reviews 7.9/10 Food
  • 552 reviews 9.3/10 Pool
  • 529 reviews 8.1/10 Amenities

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