Mövenpick Hotel Melbourne On Spencer 4.5 stars

Customer review rating (ALL Rating) 4.6/5 4,421 reviews

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Mövenpick Hotel Melbourne On Spencer - Image 1
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160 Spencer, Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Outdoor heated swimming pool, with hot tub & sauna open till 10pm

  • Miss Mi Asian restaurant. Winner of Good Food Chef's Hat award. Open for Lunch and Dinner

  • FREE daily Chocolate Hour from 2 pm to 3 pm and FREE ice cream for kids 12 years & under.

  • An easy stroll to Marvel Stadium, outlet shopping centres and the Southbank promenade

  • Located in the free tram zone & close to Southern Cross Station & Sky Bus terminal

Our accommodation(s)

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Hotel location

Mövenpick Hotel Melbourne On Spencer

160 Spencer, Street
3000 MELBOURNE
Australia

GPS:-37.817, 144.953

Telephone
Fax +61 3 9600 5499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,421 reviews

Customer review rating 5.0/5

Karen L. Friends - Confirmed reviews ALL

From booking, arrival and leaving the stay, all was so positive. Room was comfortable. Easy location to public transport Cafe, Bar and restaurant (breakfast) was great, lots of choices. Staff are fantastic - friendly, approachable, helpful

Dear Karen, Thank you for your absolutely wonderful review and for sharing your perfect experience at Mövenpick Hotel Melbourne On Spencer. We are thrilled to hear that you found your entire stay, "from booking, arrival and leaving," to be so positive! It is fantastic to know that you appreciated our friendly staff, great facilities, and convenient location with easy access to public transport. We are especially pleased that you enjoyed our comfortable rooms, and found our Cafe, Bar, and breakfast restaurant to be great with lots of choices. Your description of our staff as "fantastic - friendly, approachable, helpful" is truly a testament to their dedication. We will make sure to pass on your praise, especially to the person managing the breakfast area, who you found so informative and engaging. As an ALL Accor loyalty programme member with Classic status, we value your loyalty and are delighted that you would highly recommend both our brand and the loyalty program. We have noted your feedback about not easily finding the car parking booking option on our website. We apologize for this inconvenience and will review our online booking process to make this clearer for future guests. Thank you again for your glowing feedback and for calling your room "spotless." We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer very soon. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 4.5/5

Bradley C. Couples - Confirmed reviews ALL

Our first stay in a Mövenpick hotel. Great staff, upgraded room, nice dinner in the restaurant. The only disappointment was that the bar serves the cheap and nasty legacy wine. Many Accor hotels seem to be getting rid of this so I was surprised to see it. A $1 glass of wine as a welcome drink really lets down an otherwise quality offering.

Dear Bradley, Thank you for sharing your detailed feedback on your first stay at Mövenpick Hotel Melbourne On Spencer. We are delighted to hear that you had a positive experience overall, highlighting our great staff, upgraded room, and a nice dinner in the restaurant. We appreciate your excellent ratings for booking, arrival, accommodation, cleanliness, our team, check-out, and WiFi. As an ALL Accor loyalty programme member with Platinum status, we value your loyalty and are pleased that you enjoyed your upgraded room. However, we are genuinely concerned to learn about your disappointment regarding the wine offered at the bar, particularly for the welcome drink. We sincerely apologize that this aspect fell short of your expectations and detracted from an otherwise quality offering. Your comment about the "legacy wine" being "cheap and nasty" is taken very seriously. We are continually reviewing and updating our beverage selection, and your direct feedback is invaluable in helping us align our offerings with the quality our guests expect. We will address this immediately with our Food & Beverage team to ensure our selections reflect the premium experience we aim to provide. Thank you again for your constructive feedback. We hope that despite this specific concern, you will choose to stay with us again so we can provide you with an even more satisfying experience. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 5.0/5

Nicha S. Couples - Confirmed reviews ALL

Easy to take sky bus and tram. Clean room. Nice staffs.

Dear Nicha, Thank you for your fantastic review and for sharing your recent experience at Mövenpick Hotel Melbourne On Spencer. We are thrilled to hear that you had an outstanding stay, rating your overall experience, booking, arrival, accommodation, cleanliness, our team, check-out, WiFi, and commitment to sustainability all perfectly. It is wonderful to know that you found our location perfect, with easy access to the SkyBus and tram, and appreciated our clean rooms and nice staff. As an ALL Accor loyalty programme member with Platinum status, we truly value your loyalty and are pleased that you were highly satisfied with the level of recognition received as an ALL member, and that you enjoyed your welcome drink and amenity. We have noted your comment regarding not being offered an upgraded room. While room upgrades are subject to availability, we understand the importance of this benefit for our valued Platinum members, and we will review our procedures to ensure all eligible benefits are consistently offered where possible. Thank you again for your glowing feedback and your high recommendation. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer for another exceptional stay. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 5.0/5

Adrian T. Couples - Confirmed reviews ALL

I’ve stayed here a number of times. Very convenient for regional travel when travelling by train. Fun having a swimming pool too in the city.

Dear Adrian, Thank you for your absolutely outstanding review of your recent stay at Mövenpick Hotel Melbourne On Spencer! We are thrilled to hear that you had a perfect overall experience, and that you continue to choose us for your regional train travels, finding our location very convenient. It brings us immense joy to know that you enjoy having a swimming pool in the city. Your perfect scores across all categories—booking, arrival, accommodation, cleanliness, breakfast selection, our team, check-out, WiFi, and commitment to sustainability—are truly a testament to the hard work and dedication of our entire team. We are especially pleased that you highlighted Jhilani as excellent at check-in; we will certainly pass on your commendation to her. As an ALL Accor loyalty programme member with Gold status, we deeply appreciate your continued loyalty and your high recommendation of both our brand and the loyalty program. Thank you again for your glowing feedback. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer for many more exceptional stays. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 3.5/5

Mellissa H. Business - Confirmed reviews ALL

I love this hotel, great location & facilities. I always end up for some reason in an accessible room which whilst petty, really don't like the bathroom set up.

Dear Mellissa, Thank you for your feedback regarding your recent business trip to Mövenpick Hotel Melbourne On Spencer. We are pleased to hear that you love our hotel, finding our location and facilities great. However, we are genuinely concerned to learn about your consistent experience of being allocated an accessible room, which you "really don't like the bathroom setup" of. We understand that while accessible rooms are designed to meet specific needs, their layout can differ significantly from standard rooms. We apologize for any discomfort or inconvenience this has caused over multiple stays. Upon reviewing your booking, our records indicate that the specific room type, including the accessible room feature, was reserved through your company's travel agent. While we always strive to accommodate guest preferences, the room type is determined by the booking made via your travel agent. We regret if this standard accessible room configuration did not meet your personal preferences. As an ALL Accor loyalty programme member with Classic status, we appreciate your loyalty. We have noted your ratings for arrival, cleanliness, our team, check-out, WiFi, and commitment to sustainability. We also acknowledge your rating for the loyalty program and will work to improve its perceived value. Thank you again for your constructive comments. We value your continued patronage and recommend that for future bookings, you or your travel agent specify a non-accessible room type if that is your preference. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Other web-users rate our hotel

  • 1,930 reviews 9.6/10 Location
  • 2,128 reviews 8.4/10 Room
  • 2,212 reviews 9.1/10 Service
  • 25 reviews 7.4/10 WiFi
  • 794 reviews 9/10 Cleanliness
  • 725 reviews 7.9/10 Food
  • 557 reviews 9.3/10 Pool
  • 537 reviews 8.3/10 Amenities

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