Dear Elena, Thank you very much for taking the time to complete our guest satisfaction survey following your recent family stay at Mövenpick Hotel Melbourne On Spencer. We would also like to express our gratitude for your loyalty as a Classic member of the ALL Accor loyalty programme. We are delighted to hear that you enjoyed our signature hotel perks during your two-night stay, including our breakfast selection, our famous afternoon chocolate hour, and our delicious Mövenpick ice cream at the café. It is also incredibly rewarding to see that our team, arrival and departure processes, cleanliness, and WiFi all achieved perfect scores of one hundred percent. We appreciate your valuable feedback regarding your accommodation. While our central location opposite Southern Cross Station provides exceptional convenience for exploring the city, we sincerely regret that the external noise from the escalators across the road disrupted your comfort on the second floor. For your next visit, please do not hesitate to let us know your preferences, as we would be more than happy to allocate a room on a higher floor or one facing away from Spencer Street to ensure you have a much quieter and more restful stay. Thank you once again for sharing your experience and your high recommendation of our location and facilities. We look forward to welcoming you and your family back for an even more comfortable stay in the future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Angela, Thank you very much for taking the time to complete our guest satisfaction survey following your recent stay at Mövenpick Hotel Melbourne On Spencer. We would also like to express our sincere gratitude for your loyalty as a Gold member of the ALL Accor loyalty programme. We are absolutely delighted to receive your high rating of 90 out of 100 and to hear that you had such a comfortable and enjoyable stay with us. It is wonderful to know that our excellent position right near the station served as the perfect base for your train travels, and that you enjoyed our breakfast selection. Our staff works incredibly hard to ensure all of our guests feel welcome, so your feedback highlighting our excellent team is greatly appreciated. We are also very pleased to know that you enjoyed your room upgrade and welcome drink as part of your Gold membership benefits. We did notice in your feedback that you were not offered a welcome amenity during your arrival. Please accept our sincere apologies for this oversight, as we always aim to fully recognize and celebrate our Gold loyalty members with this special touch. We will share your comments with our reception team to ensure we consistently deliver on our loyalty promises for your future stays. Thank you once again for your valuable feedback, and we look forward to welcoming you back for another exceptional experience in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Joan, Thank you very much for taking the time to complete our guest satisfaction survey following your recent stay at Mövenpick Hotel Melbourne On Spencer. We would also like to express our gratitude for your loyalty as a Classic member of the ALL Accor loyalty programme. We are delighted to receive your overall rating of 90 out of 100 and to hear that you enjoyed our warm atmosphere and friendly environment. It is fantastic to know that our chocolate happy hour was such a treat, that you enjoyed our breakfast selection, and that our team achieved a perfect score of one hundred percent for their excellent service. We are also pleased that our housekeeping team kept your room completely immaculate during your stay. We appreciate your constructive feedback regarding your accommodation. We have noted your comments concerning the layout of the wardrobe and the shower design. The safety of our guests is our utmost priority, and we will certainly look into your suggestion about anti-slip mats and review the ease of accessing the shower controls. Additionally, we apologize for the dim lighting in the refreshment cabinet and will investigate ways to improve the visibility of our coffee and tea setup. Speaking of our tea selection, we would like to reassure you that English Breakfast tea is indeed part of our standard in-room tea selection for you to enjoy. Thank you once again for sharing your valuable insights, which help us to continually refine our guest experience. We look forward to welcoming you back for an even more comfortable stay in the future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Alan, Thank you very much for taking the time to complete our guest satisfaction survey following your stay at Mövenpick Hotel Melbourne On Spencer. We would also like to express our sincere gratitude for your loyalty as a Classic member of the ALL Accor loyalty programme. It is a true privilege to welcome you back for your third visit, and we are absolutely delighted to know that we remain your top choice for all your trips to Melbourne. We are thrilled to receive your perfect score of one hundred percent across all areas of your experience. It is wonderful to hear that our central location near the bus depot and essential shops provided you with such a convenient base, and that you thoroughly enjoyed your ideal corner room. Knowing that our housekeeping crew kept your room immaculate, that our food was amazing, and that our entire team made such a fantastic impression by being professional, courteous, and approachable is incredibly rewarding for us. We also greatly appreciate your support of our sustainability initiatives. Choosing to opt out of daily room servicing is a wonderful way to conserve resources, and we are pleased that this option added to the quality of your stay. Thank you once again for your incredible feedback and high recommendation of both our hotel and our loyalty programme. We look forward to welcoming you back for your fourth exceptional stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Yuk W., Thank you very much for taking the time to complete our guest satisfaction survey following your recent stay at Mövenpick Hotel Melbourne On Spencer. We would also like to express our gratitude for your loyalty as a Classic member of the ALL Accor loyalty programme. We are absolutely delighted to receive your high rating of 90 out of 100 and to hear that you had such a comfortable and enjoyable stay. It is wonderful to know that our excellent location, great customer service, and fantastic leisure facilities, including our gym and swimming pool, all contributed to a memorable visit. We are especially pleased to hear that our daily chocolate hour was your favorite highlight of your stay. Our front desk team is dedicated to providing efficient, friendly, and helpful assistance from the moment you arrive until your departure, and your positive recognition is a wonderful encouragement to them all. We are also glad that you found our booking system on our website easy and straightforward to use. Thank you once again for your kind feedback and for highly recommending both our hotel and our loyalty programme. We look forward to welcoming you back to the hotel for another exceptional experience in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Andrew, Thank you very much for taking the time to share your feedback through our guest satisfaction survey. We would also like to express our sincere gratitude for your continued loyalty as a Gold member of the ALL Accor loyalty programme. It is always a pleasure to welcome you back, and we are absolutely delighted to know that you consider Mövenpick Hotel Melbourne On Spencer to be your home away from home. Your thoughtful feedback regarding our room design is wonderful to read. We are pleased that the rich, darker color schemes successfully create the warm, cozy, and comforting ambiance we intended, making your stay feel genuinely relaxing rather than clinical. It is also fantastic to know that our breakfast selection continues to be a highlight of your visits, providing a delicious start to your day. We will certainly share your lovely compliments with Tina, who will be thrilled to hear that her friendly and efficient service made your check-in experience such a breeze. Our entire team works hard to maintain our high standards of cleanliness, and we are glad that your room was perfectly prepared and that you were able to utilize our sustainable in-room recycling options. Thank you once again for your wonderful support, and we look forward to welcoming you back for another comfortable stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Rohancy, Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Hotel Melbourne On Spencer. We would also like to express our sincere gratitude for your loyalty as a Silver member of the ALL Accor loyalty programme. We are absolutely delighted to receive your perfect rating of one hundred percent and to hear that you had such a wonderful experience in the Melbourne CBD. It is fantastic to know that you found your room to be beautiful, immaculate, and completely dust-free, and that you thoroughly enjoyed our signature chocolate offerings as well as our breakfast selection. Our team works incredibly hard to ensure every guest feels welcome from the moment they step through our doors, so it is highly rewarding to hear that you experienced such friendly service at check-in. Your generous feedback is a wonderful motivation for our entire staff, and we look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Lois, Thank you for taking the time to complete our guest satisfaction survey. We would also like to express our gratitude for your loyalty as a Classic member of the ALL Accor loyalty programme. While we are pleased to see that your arrival, departure, accommodation, and cleanliness were highly rated, we are deeply concerned and saddened to read about your experience on Friday during your son's check-in. Providing professional, welcoming, and attentive service is of the utmost importance to us, and we take allegations of rude or dismissive behavior extremely seriously. Please accept our sincere apologies for the distress and frustration this situation caused you and your husband. To ensure your future interactions with our team are completely seamless and handled with the high level of care you expect, please feel free to contact me directly before your next visit to Mövenpick Hotel Melbourne On Spencer, so I can personally assist with your booking and ensure a seamless experience. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Caitlin, Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Hotel Melbourne On Spencer. We would also like to thank you for your loyalty as a Classic member of the ALL Accor loyalty programme. We are delighted to receive your positive ratings and to hear that you had such a pleasant experience. It is wonderful to know that you appreciated our excellent location and found the shower in your accommodation to be nicely spacious. Knowing that our team, arrival and check-in process, and departure all achieved perfect scores of one hundred percent is incredibly rewarding for our entire staff, as we always aim to make your stay as smooth and welcoming as possible. We appreciate your kind support and your high recommendation of our hotel and loyalty programme. We look forward to welcoming you back for another wonderful stay in the future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Wayne, Thank you very much for taking the time to complete our guest satisfaction survey following your recent stay at Mövenpick Hotel Melbourne On Spencer. We would also like to express our sincere appreciation for your loyalty as a Silver member of the ALL Accor loyalty programme. We are absolutely delighted to read that you had such a wonderful experience and that you found our location to be excellent, with its close proximity to fantastic public transport links. It is also great to know that your room was comfortable and that our team made a lasting impression by being friendly and helpful throughout your visit. Regarding your arrival, we understand that traveling can be tiring, and we always approach early check-in requests with great empathy. While we cannot always guarantee room availability first thing in the morning, we are truly glad we were able to accommodate you and get you into your room at 8:30 AM rather than just storing your luggage, allowing you to settle in and start enjoying your time in Melbourne immediately. Thank you once again for your perfect ratings and your high recommendation of both our hotel and our loyalty programme. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Graeme, Thank you for taking the time to complete our guest satisfaction survey following your recent solo stay at Mövenpick Hotel Melbourne On Spencer. We are pleased to hear that you found our location to be ideal for your travels and that you experienced a comfortable, non-intrusive stay. We always aim to provide a relaxed and hassle-free environment for our guests, allowing you to enjoy your time in Melbourne at your own pace. While we are glad your stay was comfortable, we always strive to deliver an even higher level of satisfaction, and your ratings are very valuable to us as we work to continuously improve our services. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable experience. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Kristen, Thank you for your wonderful review and for sharing such lovely feedback about your family stay at Mövenpick Hotel Melbourne On Spencer. We are delighted to hear that you enjoyed our convenient location, spacious and functional rooms, and comfortable beds. It is also fantastic to know that our pool and spa provided a relaxing experience despite the cooler weather. We are especially pleased that your family enjoyed our signature Chocolate Hour and complimentary ice cream for the children. These little touches are part of what makes a stay at Mövenpick special, and it is rewarding to know they added to your family holiday. Our central location, with convenient access to public transport, the SkyBus and nearby dining options, is certainly one of the highlights we are proud to offer our guests. Thank you also for your support as an ALL Accor Classic member. We truly appreciate your recommendation and are grateful that you chose to stay with us. We look forward to welcoming you and your family back to Mövenpick Hotel Melbourne On Spencer for another memorable stay. Warm regards, Hiro Yasuda Front Office Assistant Manager Mövenpick Hotel Melbourne On Spencer

Dear Sue, Thank you for your perfect score and wonderful feedback. We are delighted to hear that you enjoyed your room and were impressed by the friendliness of our team and the quality of our service. Providing a comfortable stay with warm and attentive hospitality is what we strive for, and it is rewarding to know that we met your expectations across all aspects of your visit. As a valued ALL Accor Classic member, we sincerely appreciate your loyalty and your strong recommendation of both our hotel and the ALL Accor loyalty programme. Your kind words are a great encouragement to our team, and we look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer for another memorable stay. Warm regards, Hiro Yasuda Front Office Assistant Manager Mövenpick Hotel Melbourne On Spencer

Dear Yvonne, Thank you for your wonderful feedback and for awarding Mövenpick Hotel Melbourne On Spencer a perfect score. We are delighted to hear that you had such a lovely stay with us and that our friendly, helpful and accommodating team made a positive impression on your experience. It is especially rewarding to know that our convenient location and comfortable accommodation met all your needs during your family trip. Your kind comments about our team are greatly appreciated, and I will be sure to share your feedback with our colleagues, as recognition like this is a wonderful encouragement to everyone. We are also pleased to hear that you enjoyed our breakfast selection and appreciated the sustainable products used throughout the hotel. We are committed to providing a welcoming experience while continuing to make thoughtful choices that support our sustainability efforts. Thank you once again for choosing Mövenpick Hotel Melbourne On Spencer. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back for another memorable stay in Melbourne. Warm regards, Hiro Yasuda Front Office Assistant Manager Mövenpick Hotel Melbourne On Spencer

Dear Donna, Thank you for your loyalty as a Gold member of the ALL Accor loyalty programme, and for taking the time to share your wonderful feedback following your recent business trip. I am absolutely delighted to read that you enjoyed an exceptional stay with us and rated your overall experience a perfect ten out of ten. It is fantastic to know that you always feel so welcomed by our team, and that you found our guest rooms to be luxurious and spacious. I am also thrilled that you thoroughly enjoyed the delicious food in our restaurant. Our culinary and front-of-house teams work hard to deliver memorable dining experiences and warm hospitality, and knowing we met your expectations is highly rewarding. I also want to thank you for your support of our sustainability initiatives by choosing to skip daily room cleans during your stay. Partnering with guests like you who actively participate in these eco-friendly choices is deeply valued as we work to reduce our environmental footprint. Thank you once again for your perfect scores and your strong recommendation of both our hotel and the loyalty programme. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer for another exceptional stay on your next business visit to Melbourne. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Lama, Thank you for taking the time to share your feedback following your recent business stay at Mövenpick Hotel Melbourne On Spencer. While I am glad you found our central location convenient and your accommodation comfortable, I am deeply sorry to hear that our service fell far short of your expectations during your business trip. We understand that when traveling for work, a reliable and prompt laundry service is absolutely essential. I sincerely apologize that your laundry was returned a day late and that you were not initially provided with the required laundry forms and bags in your room, having to request them multiple times. This is certainly not the seamless and efficient service we aim to deliver, and I have addressed this directly with our executive housekeeper and laundry valet partners to ensure in-room collateral is thoroughly stocked and that our turnaround times are strictly monitored. I also apologize that your room felt dusty upon arrival, and I have raised this with our cleaning supervisors to ensure our pre-arrival dusting and inspection routines are much more thorough. Please feel free to contact me directly before your next visit to Mövenpick Hotel Melbourne On Spencer, so I can personally assist with your booking and ensure a seamless experience. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Miranda, Thank you for taking the time to share your feedback following your recent family stay at Mövenpick Hotel Melbourne On Spencer. I am absolutely delighted to read that you enjoyed a highly comfortable and convenient experience with us and rated your overall stay so highly. It is fantastic to know that you enjoyed our great location, beautiful room interiors, great pool, and convenient interconnecting rooms for your family. I am also pleased that you valued the convenience of our on-site café, Miss Mi restaurant, and room service. We understand that traveling with family requires a high level of coordination, and I am glad that our quiet accommodations and late check-out helped make your departure logistically smooth and stress-free. I also appreciate your supportive comments regarding our wall-mounted amenity pump bottles, as minimizing single-use plastic waste is a key part of our sustainability commitment. I do, however, note your comments regarding the price point and noise levels at Miss Mi. While we are glad you found the service great and the dining convenient enough to return, we always appreciate guest feedback on the atmosphere of our spaces and will share your thoughts with our restaurant team to help us refine the dining environment. Thank you once again for your positive review and your recommendation. We look forward to welcoming you and your family back to Mövenpick Hotel Melbourne On Spencer for another exceptional stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Kwai, Thank you for taking the time to share your wonderful feedback following your recent honeymoon stay. I am absolutely delighted to read that you enjoyed a highly comfortable experience at Mövenpick Hotel Melbourne On Spencer and rated your overall stay a perfect ten out of ten. It is fantastic to know that you found your room to be comfortable and that you enjoyed our extensive pillow selection from our dedicated pillow menu, which we are always pleased to offer to ensure our guests get a restful night's sleep. I am especially thrilled that our team could contribute to your honeymoon celebrations with a complimentary wedding cake. Making your special trip memorable and colorful is exactly what we strive for, and knowing we succeeded is incredibly rewarding for all of us. I am also pleased that you appreciated our high standards of cleanliness, polite staff, and our efforts toward sustainability during your stay. Thank you once again for your perfect scores and your strong recommendation of our hotel. We look forward to welcoming you and your partner back to Mövenpick Hotel Melbourne On Spencer for another exceptional stay next time your travels bring you to Melbourne from Hong Kong. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Yumiko, Thank you for your loyalty as a Platinum member of the ALL Accor loyalty programme, and for taking the time to share your wonderful feedback following your recent family stay. I am absolutely delighted to read that you had an exceptional stay with us and rated your overall experience a perfect ten out of ten. It is fantastic to know that you enjoyed our very convenient location directly opposite Southern Cross Station, providing easy access to the Free Tram Zone and the SkyBus to the airport. I am also pleased that you enjoyed our excellent gym and swimming pool facilities, your clean, comfortable room and bed, and our delicious breakfast selection at Miss Mi. We are incredibly proud of your kind words regarding our reception, restaurant, bar, and room attendants. Our staff works hard to deliver warm and helpful hospitality, and knowing that every team member made such a friendly impression is highly rewarding for all of us. I do appreciate your understanding regarding the external city sounds of people, trains, trams, and traffic. As you noted, experiencing street noise is a common aspect of staying in the heart of the vibrant Melbourne CBD, and for any future visits, please do not hesitate to contact our team, as we would be more than happy to allocate a room on a higher floor or in a quieter section of the building to help ensure you enjoy a highly comfortable and peaceful environment. Thank you once again for your perfect scores and your strong recommendation of both our hotel and the loyalty programme. Hearing that Mövenpick Hotel Melbourne On Spencer is your favorite hotel in the city is the highest compliment we could ask for, and we look forward to welcoming you and your family back soon. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer