Mövenpick Hotel Melbourne On Spencer

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Mövenpick Hotel Melbourne On Spencer

Customer review rating (ALL Rating) 4.7/5 367 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Heated swimming pool, hot tub & sauna open till 10pm

  • Miss Mi Asian restaurant. Winner of Good Food Chef's Hat award. Open Wed to Sat.

  • FREE daily Chocolate Hour from 3:30pm to 4:30pm and FREE Mövenpick ice cream for kids 12 years

  • An easy stroll to Marvel Stadium, outlet shopping centres and the Southbank promenade

  • Located in the free tram zone & close to Southern Cross Station & Sky Bus terminal

Hotel location

Mövenpick Hotel Melbourne On Spencer

160 Spencer, Street
3000 MELBOURNE
Australia

Telephone +61 3 9600 5400

Fax +61 3 9600 5499

Contact email

  • By plane

    MELBOURNE AIRPORT At 22km / 13 miles - Shuttle paying

  • By train

    SPENCER ST STATION At 1km / 0 miles

GPS:-37.817, 144.953

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Mövenpick Hotel Melbourne offers 172 stylish guestrooms & spacious suites that exude understated elegance. Located on levels 1 to 6, each room is intuitively designed with modern features including 55" TVs with BYO device connectivity and free WiFi. A great night's sleep is guaranteed with premium linens & blackout curtains, while modern bathrooms focus on wellbeing with rain-showers & natural bath & body amenities from YUNI Beauty. Suites feature extra benefits including indulgent bath tubs.

Our guest reviews

Our guest reviews for
Mövenpick Hotel Melbourne On Spencer

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  367 reviews

Customer service

Customer review rating 4.5/5

Amanda Families - Confirmed reviews ALL

We stayed for my daughters birthday and the attention to detail was lovely. We can into the room and there were balloons and cake for her birthday organised by the hotel. All the staff were very friendly and chocolate hour was such a treat! The kids loved having an ice cream everyday! And the highlight was definitely the pool and spa!

Dear Amanda W., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

Noisy room, leaking aircon

Customer review rating 3.0/5

Fatemeh I. Business - Confirmed reviews ALL

The first night I woke up constantly first because there were water drops falling from the corner of the aircon ceiling hatch on the carpet. I had to turn it off for the leak to stop and couldn't sleep for the rest of the night as the room got so hot. The other problem was the street noise. I expected a 5 star hotel to have sound proof windows installed. And I don't know why my room package cost was different for 2 nights in a row. Does it cost more if you stay there on weekends? The only good thing was the friendly chef and kitchen staff. They provided quality service.

Dear Fatimeh I., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Melbourne On Spencer. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of $229.00 for the first nights accommodation will be issued to your account ending in 9792 We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

Memorable experience with great facilities in a central location

Customer review rating 4.0/5

Jenny Couples - Confirmed reviews ALL

My husband and I had a wonderful time spending four nights in Movenpick Melbourne to celebrate our wedding anniversary and would like to thank the General Manager for the kind note and plate of dessert in our room upon arrival. We also appreciated the gesture (and taste) of complimentary welcome cocktails of our choice during our stay. The buffet breakfast offered a great variety. The daily chocolate hour was a nice and sweet touch. We swam 3x in the 25m pool and used the gym 1x and the facilities were always clean and in great condition. Perfectly located directly opposite Southern Cross station and with a tram stop just our front, staying in this 5-star hotel made it so seamless to travel around the city and to get to the airport with SkyBus. We had an enjoyable dinner in Miss Mi on our last evening where we took advantage of the discount offer for Accor members. My husband and I think it is fantastic you are rewarding travellers through points or dining voucher for opting out of housekeeping as a way to help the environment. Hotel staff were courteous and helpful at all times. Our suggestion would be to keep up your high standards in terms of the quality of your service, dining, and facilities (particularly as the hotel becomes less new), as well as your unique offering. There are many, many hotel options in Melbourne but there is only one Movenpick. Will we come back again in the future? Certainly. And when we do, I look forward to an equally enjoyable experience as the first, and providing another positive feedback.

Dear Jenny L., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

Great atmosphere

Customer review rating 5.0/5

Cheryl Families - Confirmed reviews ALL

Easy, relaxed and most enjoyable

Dear Cheryl C., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

My husband and I would like to say thank you to all your staff for making our 21st wedding anniversary special. All staff are welcoming and friendly. We are definitely recommending your hotel to our family and friends and we are definitely coming back.

Dear Jennifer G., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. I am so pleased to know that you and your husband had a great stay with us for the special occasion and this is what we want our guests to experience! Thank you again for sharing your experience, and we hope to welcome you again very soon. Sincerely, Blaire Shin Assistant Manager

Fabulous l.

Customer review rating 3.5/5

Fabulous L. Couples - Confirmed reviews ALL

This was my second stay at Mövenpick Melbourne, very happy to see much improved chocolate hour compared to our February stay, also buffet breakfast was fantastic, great selection of food, only comment was ordered poached eggs and seemed to take a long time to be delivered. Bar staff were great, but might need additional staff during busy times as definitely under the pump on the 2 nights we were there. Was disappointed with our room 529, very small compared to room we had in Feb, room 621 was much more spacious. Overall a good stay, great checkin and helpful staff.

Dear Debra G., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

Fantastic hotel for a staycation

Customer review rating 5.0/5

Jenny D. Solo - Confirmed reviews ALL

I had a great time at Movenpick on Spencer! The staff were very friendly and helpful. Facilities were fresh and well maintained.

Dear Jenny D., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. I am glad you had a great stay and found our staff are friendly and helpful! Our team works really hard to make our guests' stays more comfortable and enjoyable therefore this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant. Sincerely, Blaire Shin Assistant Manager

Very Nice

Customer review rating 5.0/5

Christopher S. Business - Confirmed reviews ALL

It was very good. The room was nice, breakfast was great, the staff were really nice and helpful.

Dear Christopher S., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On S.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Dawkins Front Office Manager Movenpick Hotel

Great Location

Customer review rating 4.5/5

Catherine M. Couples - Confirmed reviews ALL

Great location, close to public transport, very welcoming, friendly professional staff, great room, wonderful breakfast.

Dear Catherine M., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

Surprisingly good.

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

The room, while small was lovely. Much nicer than other places I have stayed. Great colour scheme. Comfortable bed and pillows. Great location. Only down side is minimal parking.

Dear Alayne O., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Tim on reception. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Dawkins Front Office Manager Movenpick Melbourne

nice time

Customer review rating 3.5/5

Eddie Business - Confirmed reviews ALL

Really like the hotel. great sized room especially the corner rooms! Pool and sauna is very good. only down point for us was we where not told about the free ice cream for kids ( our 1.5 year old loves ice cream ) we ended up buying from your cafe, I was a bit disappointed to be told this after we had checked out. Also we where not told about the free chocolates things in the afternoon, again I was told this today by a fried who stayed at the hotel last week.

Dear Edward mark S., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Melbourne On Spencer. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that the receptionist who checked you in did not explain about the ice cream or the chocolate hour. I will certainly be explaining to her the importance of advising all our guests what the hotel has to offer everyone We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Dawkins Front Office manager Movenpick Hotel Melbourne

Location is hrest

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The room wasn’t clean

Dear Kate G., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Melbourne On Spencer. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the cleanliness of rooms and have organized additional training for the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

Always excellent

Customer review rating 4.5/5

Bettina W. Business - Confirmed reviews ALL

I stay at Movenpick for work regularly and it's always a pleasant experience. The new rooms and hotel is very pleasant. I really like the foyer and the lighting in the evenings, feels cosy and welcoming.

Dear Bettina W., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

EWexcellent experience room and food was amazing will recommend others to stay .

Customer review rating 5.0/5

Maria M. Couples - Confirmed reviews ALL

We were well looked after even when we arrived in our room ,there was a problem and it was handled right away and we were placed in an other room , we had the chocolate presentation a wonderful spread ,restaurant food we had for dinners excellent. We had breakfast the next morning delicious .We would be happy to come back for an other stay .

Dear Dominic M., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

Great location

Customer review rating 4.5/5

Paul Friends - Confirmed reviews ALL

The staff and amenities are all fabulous

Dear Paul M., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

Great location

Customer review rating 4.5/5

Fabio Couples - Confirmed reviews ALL

I want to say thank you for everyone. Great location, close to everything. Gia, I love your job. Keep going!

Dear Fabio N., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Gia. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Dawkins Front Office Manager Movenpick Melbourne

Beautiful Hotel, Perfect Location

Customer review rating 4.0/5

Reemz Families - Confirmed reviews ALL

Beautiful new hotel, service is fantastic. Pool spa and sauna are fantastic after a long day walking! Breakfast is standard, chocolate hour is a nice treat. Staff made the stay memorable. Thank you!

Dear Rima H., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

New favourite Melbourne CBD hotel

Customer review rating 4.5/5

Rex Families - Confirmed reviews ALL

Had a wonderful stay at Movenpick on Spencer st. Very fortunate to have received an upgrade to a suite as a Platinum member. We checked in quite late and missed the ‘Chocolate Hour’, however the FOH staff looked after us by bringing out a full plate of chocolates and desserts. My son was extremely happy! Fantastic hospitality. All staff were friendly and very accommodating at the hotel. Special thanks to Blaire who really looked after us, and also Gia who had to tap us down to the car park so many times. Love the pool!!! A real heated pool and it’s massive. My son and I really enjoyed the pool during our two nights stay. My wife and I were also able to enjoy and relax using the spa and suana. Breakfast choices were decent and barista made coffee was included as part of our Platinum membership, which I initially thought was not. I was able to order sunny side up eggs and sautéed spinach for my son too. We only encountered a minor issue during our stay. One of the basins was blocked and water wasn’t draining properly. This was reported and hopefully fixed by now. Highly recommended and will definitely return soon.

Dear Rex H., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Blaire and Gia. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Dawkins Front Office Manager Movenpick Hotel

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