Novotel Melbourne Central Hotel 4.5 stars

Very small room, no space in room for office work nor space for room dining service. Very small space. Bed quite hard. Excellent car porter service and the staff were just great, friendly and helpful

Overnight stay for parents to get away for a night

From the moment we drove in to the hotel and met by the Concierge who was very welcoming, I knew we were in for another good stay. Got to the second floor to check in and the experience stumbled momentarily as our check in was too slow with only one staff member on reception with a difficult customer to deal with. So much for having a ‘Priority Check in’ as part of the Accor package. The rooms are well appointed and clean; the beds are comfortable and the staff, particularly in Floyd’s Bar are great. Check out was quick and easy and accessing the car to leave was so easy.

We were kindly upgraded to a king deluxe after having three days of issues with booking (issues with the new app and leaving messages with staff at the hotel and it taking two days to call back) staff confirmed the app has some issues to iron out. But in those three days the price went up. The room had no welcome water. The couch had a massive stain on it. The buffet now doesn’t include barista coffee. Look we have stayed many times here and will we book again? Yes. But purely based on location.

from the moment we arrived, we were greeted by Andrew (Windsurfer) who took our car, had a joke and pointed us through the right doors. Check in was fine and speedy and our meal in Pretty Boy was delish. Our waitress (Matilda at a guess...could be wrong) was very helpful and accomodating

We were pleased with our stay, however, found it rather odd that there were no drawers in our extremely large room for us to put our clothes in. Also, you would like towels not to be changed daily, however, we found that there were no proper towel rails to hang our towels. A heated towel rail would be the answer!!

Was a great experience as usual made even better with the lovely gifts I received for progressing form a platinum a Accor member to diamond. Lovely touch.

You’ve ruined me for other stays because the bar has been set so high.

Great central location to explore Melbourne CBD and surrounding area. Great breakfast selection.

I had booked the most basic room in the adjoining Ibis but was upgraded to the best room in the Novotel. At 22 weeks pregnant and having had a flat tyre early the same morning and my travel plans disrupted, this was an absolutely priceless way to end my day. The room was lovely and modern. I had excellent room service that I was able to order on the tablet. The whole start exceeded my expectations and I am planning to come back with my partner for a romantic break in a few weeks. Thank you for the excellent hospitality.

Made feel welcome.

It was our second stay at the hotel and it was great as always. The staff were wonderful and we felt welcomed. After an extremely hard few weeks it was a lovely get away. The location was great and near all the prime locations. It was extremely easy to get to the Australian Open and it was great that the one bus took us all the way to Belgrave for our day out Puffing Billy.

In Melbourne for the AO. Pleasant walk to the stadium and Federation Square.

Room was shockingly small for 4 people!

Nothing was too much trouble. When we first arrived our room had a terrible odour, check in person swapped our room immediately. Our first night was hindered by uncomfortable pillows, again reported our problem to staff, whoosh 2 amazingly comfy pillows arrived to our room. Chatting to a very lovely friendly lady in lift, she was the general manager, unbeknown to us at time. Everyone was so friendly even the maintenance blokes. Couldn’t have stayed in a better place...Thankyou!