Novotel Melbourne Central 4.5 stars

Dear Xin D., Thank you for taking the time to share your feedback following your recent stay at Novotel Melbourne Central. We are pleased to hear that you enjoyed our convenient location. However, we are sorry that other aspects of your stay did not meet your expectations. We sincerely apologise for the weak water pressure and insufficient hot water you experienced with the shower. We understand how important a comfortable and reliable shower is, and your feedback has been shared with our Engineering team for further investigation. We also appreciate your comments regarding the air-conditioning performance and are sorry that the room temperature and comfort were not at the standard you expected. This feedback will also be reviewed with our Engineering team to ensure the system is operating effectively. Thank you again for bringing these matters to our attention. We value your feedback and hope to have the opportunity to welcome you back to Novotel Melbourne Central for a much more comfortable and enjoyable experience. Warm regards, Baits Gerard Assistant Manager

Dear Joe O., Thank you for taking the time to share your wonderful feedback following your recent stay at Novotel Melbourne Central. We are delighted to hear that you had a comfortable stay and enjoyed our convenient location, with easy access to nearby tram stops, coffee shops, restaurants, and everything Melbourne's CBD has to offer. It is especially wonderful to hear your kind recognition of Pear and Narendra. We are pleased to know that Pear provided you with a warm and friendly welcome upon arrival, and that Narendra was equally helpful and welcoming during your stay. We will be delighted to share your lovely comments with both of them, and we are sure they will appreciate knowing that their service made a positive impression on your experience. Thank you once again for your kind words about our team. We truly appreciate your support and look forward to welcoming you back to Novotel Melbourne Central for another comfortable and enjoyable stay. Warm regards, Baits Gerard Assistant Manager

Dear Dominic B., Thank you for taking the time to share your wonderful feedback following your recent stay at Novotel Melbourne Central. We are delighted to hear that you had a great experience and enjoyed our convenient location in the heart of Melbourne. It is especially wonderful to see that you recognised all of our team members as contributors to your satisfaction. This is a fantastic compliment for the entire team, and we will be very pleased to share your kind words with them. Creating a friendly and welcoming experience for our guests is something we all take great pride in. Thank you once again for your lovely feedback and recognition of our team. We truly appreciate your support and look forward to welcoming you back to Novotel Melbourne Central for another great stay. Warm regards, Baits Gerard Assistant Manager

Dear Mr. G., Thank you for taking the time to share your feedback following your recent stay at Novotel Melbourne Central. We are pleased to hear that you found your room nice; however, we are sorry that several aspects of your stay did not meet your expectations. We appreciate your comments regarding the check-in experience. Our self-service kiosks are available as an option for guests who prefer a quick and efficient check-in; however, we also have a Reception team available 24 hours a day on Level 2. The Reception desk is located to the right of the kiosks, and signage is provided in the arrival area for guests who prefer to check in directly with our team. We apologise if this option was not clear enough when you arrived, and your feedback is valuable as we continue to look at ways to make the arrival experience more intuitive for our guests. We are also sorry to hear that your room was uncomfortably warm and that you were unable to lower the temperature despite following the air-conditioning instructions. We understand how much this can affect the comfort of a stay, particularly overnight, and your feedback has been shared with our Engineering team for further review. Regarding breakfast, we are disappointed that both the quality and temperature of the food fell below expectations. Our hot breakfast items should be served and maintained at an appropriate temperature, and we sincerely apologise that you experienced them only lukewarm. Your comments have been shared with our Food & Beverage leadership team for review and follow-up. Thank you again for your honest and constructive feedback. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back to Novotel Melbourne Central for a more comfortable and enjoyable experience. Warm regards, Baits Gerard Assistant Manager

Dear Peter, Thank you so much for your wonderful review and for awarding us a perfect score, it truly means a lot to the entire team. I’m delighted to hear that you enjoyed your stay and that our central location and overall service made such a positive impression. It’s especially rewarding to know that your experience was seamless from the moment of booking through to departure. A very special thank you for your kind words about Craig. I will be sure to personally pass on your feedback, he will be absolutely thrilled to hear that his efforts made such a difference to your stay. We are incredibly proud to have team members like Craig who consistently go above and beyond for our guests. I also appreciate your feedback regarding the internet speed and breakfast selection. Please rest assured we are continuously reviewing these areas to ensure we improve the overall guest experience. Thank you again for your loyalty and continued support. We truly value your membership and look forward to welcoming you back again very soon. Warm regards, Donna Nikolova Front Office Manager