Novotel Melbourne Central 4.5 stars

Customer review rating (ALL Rating) 4.3/5 2,120 reviews

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Description

Hotel extras

  • Meeting rooms & events facilities.

  • Pretty Boy Italian Steakhouse Restaurant.

  • 24-hour reception and free Wi-Fi for your convenience.

  • Chromecast in every room.

Our accommodation(s)

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Hotel location

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRETTY BOY ITALIAN STEAKHOUSE

Serving refined Italian classics in an elegant setting; steaks are grilled to perfection before your eyes, while pasta and a selection of antipasti will evoke images of Italy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,120 reviews

TripAdvisor Rating  4.0/5  301 reviews

Great stay as always

Customer review rating 5.0/5

David Couples - Confirmed reviews ALL

Loved it

Great location and clean hotel

Customer review rating 4.5/5

Brian Families - Confirmed reviews ALL

The location of the hotel was very convenient within the CBD and just a few minutes walk from the tram which is in the Free Tram zone. Room was spacious and very clean. Breakfast was really good as well with good spread of choices. Would love to come back to stay here again.

Dear Brianeka P., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Lot Front Office Manager Novotel Melbourne Central

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I stay at the Novotel Melbourne Central on a fairly frequent basis, I have had some very good experiences however this time was a little different.

Dear Gordon S., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Lot Front Office Manager Novotel Melbourne Central

Lovely place to stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We came into Melbourne for a night in the city with the kids and they were very excited. Lovely concierge service, quick check in, comfortable room. We enjoyed a lovely buffet breakfast and happily surprised that the kids were free for breakfast. Only criticism would be that the beds could be a little bigger! Think advertised as queen but was more like a double bed so we were a little squished.

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Very disappointed in my stay there this time. Stayed for 9 nights. I choose to only have my room serviced a couple of times. On the day I did have it "services" they did not touch the toilet and I was left with no toilet paper. I phoned twice over 1-2 hours for some to be bought to me room and in the end, I had to go to reception to get some. The glass and mug that I had used was not washed either. Was I supposed to wash them, if so with what? From my first day there was NO body lotion in the pump next to the sink. I had 1 shirt dry cleaned and it stated on the form that it would be returned by 7:30pm on the same day. I had to chase that the following night as it had still not returned to me.

Dear Judi J., Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am more than happy to offer you complimentary breakfast and a complimentary upgrade on your next stay. Please do not hesitate to contact me directly on (0…if you wish to discuss this matter in further details. Sincerely, David Lot Front Office Manager Novotel Melbourne Central

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Other web-users rate our hotel

  • 920 reviews 9.6/10 Location
  • 1,372 reviews 7.5/10 Room
  • 1,185 reviews 7.5/10 Service
  • 19 reviews 8.5/10 WiFi
  • 487 reviews 8.2/10 Cleanliness
  • 296 reviews 7.7/10 Breakfast
  • 224 reviews 8.8/10 Vibe

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