Novotel Melbourne Central 4.5 stars

Dear Alexia R., Thank you for taking the time to share your lovely feedback following your recent stay at Novotel and ibis Melbourne Central. We are delighted to hear that you enjoyed our fabulous central location, with plenty of cafés and shops nearby. It is also wonderful to know that you found your room comfortable and appreciated the amenities provided. We are especially pleased that our Check-in team made a great impression and helped you have a smooth start to your stay. We will certainly share your kind feedback with the team. Thank you once again for choosing Novotel and ibis Melbourne Central. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Baits Gerard Assistant Manager

Dear Muditha R., Thank you for taking the time to share such wonderful feedback following your recent stay at Novotel and ibis Melbourne Central, and happy belated birthday to you both! We are delighted to hear that your birthday celebration felt special from the moment you arrived. It is wonderful to know that our Reception, Breakfast, and Concierge teams helped make your stay welcoming and effortless. We are also thrilled that you enjoyed our breakfast, particularly the fresh juice station and the variety of fresh ingredients available for you to create your own blend. We will certainly share your kind comments with our Food & Beverage team. It is especially lovely to hear about the team member who recognised you from your previous visit and warmly welcomed you back. Her thoughtful gesture in arranging a table so everyone could sit together is exactly the kind of personal service we strive to provide. Although you cannot remember her name, we will certainly share this feedback with the team and do our best to identify and recognise her. Thank you once again for choosing Novotel and ibis Melbourne Central to celebrate such a special occasion. We are delighted that our team helped make your birthday memorable, and we look forward to welcoming you back again. Warm regards, Baits Gerard Assistant Manager

Dear Steven G., Thank you for taking the time to share your wonderful feedback following your recent stay at Novotel and ibis Melbourne Central. We are delighted to hear that you always enjoy staying with us and that you continue to appreciate our great team, clean rooms, and pleasant atmosphere. Your continued support means a great deal to us, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Baits Gerard Assistant Manager

Dear Alex V., Thank you for taking the time to share your feedback following your recent stay at Novotel and ibis Melbourne Central. We are delighted to hear that you enjoyed our convenient location, with easy access to public transport and the CBD. It is also wonderful to know that you were pleased with your room, particularly the quiet environment and comfortable bed. We are sorry, however, to hear that the shower water pressure did not meet your expectations. We understand how important a good shower experience is, and we will share your feedback with our Engineering team for further review. Thank you once again for choosing Novotel and ibis Melbourne Central. We appreciate your constructive feedback and hope to welcome you back for an even more comfortable stay. Warm regards, Baits Gerard Assistant Manager

Dear Stephen G., Thank you for taking the time to share your feedback following your recent stay at Novotel and ibis Melbourne Central. We are pleased to hear that you found our location convenient for attending a show and that our team were friendly and helpful. We sincerely apologise, however, that you were unable to adjust the air conditioning to a cooler temperature and that the room felt slightly warm during your stay. We understand that, with only one night and a busy schedule, you decided not to have the issue investigated at the time. We appreciate you bringing this to our attention and will share your feedback with our Engineering team to review the temperature settings and ensure the system is operating as expected. Thank you again for your constructive feedback. We hope to welcome you back and provide a cooler and more comfortable experience next time. Warm regards, Baits Gerard Assistant Manager