Novotel Melbourne Central 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,140 reviews

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399 Little Lonsdale Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Meeting rooms & events facilities.

  • Pretty Boy Bar & Restaurant.

  • 24-hour reception and free Wi-Fi for your convenience.

  • Chromecast in every room.

Our accommodation(s)

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Hotel location

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Telephone
Fax +61 3 9929 8858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRETTY BOY BAR & RESTAURANT

Serving you delicious, classic dishes in the same iconic setting; every dish is hand-picked to ensure you have the best experiences that heightens all the sensations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,140 reviews

TripAdvisor Rating  4.0/5  327 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Warren M. Families - Confirmed reviews ALL

Great location in the city

Dear Warren, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our prime location in the city. Your satisfaction is important to us, and we hope to welcome you back soon. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 4.5/5

Graeme M. Families - Confirmed reviews ALL

Early room availability

Dear Graeme, Thank you very much for taking the time to share such a thoughtful and detailed review of your stay with us. We’re delighted to hear that you enjoyed our central location, restaurant, and especially the early room availability. It’s wonderful to know that your walk-in booking experience was smooth and that our team made the process easy for you. We truly appreciate your kind words about our Concierge team — we will be sure to share your compliments with them. We’re also pleased to see such positive scores across your stay, including check-in, cleanliness, WiFi, and overall accommodation. Thank you for being a Gold ALL member; we value your loyalty and are glad we could provide a comfortable experience for you and your family. Your feedback regarding breakfast has been noted, and we will continue working on enhancing our offerings to ensure an even better experience next time. It was a pleasure having you stay with us, and we hope to welcome you back on your next visit to Melbourne. Warm regards, Athena Ng Novotel Melbourne Central

Customer review rating 3.5/5

Hurkoo D. Business - Confirmed reviews ALL

the overall experience was good. I arrived at the hotel at 12pm and was told that unfortunately check in is at 2pm. I was exhausted from the travel and the lady at check was kind enough to let me have an early check in but told me multiple time this is not something they do normally which i completely understand. However i feel that there's an opportunity to make your regular customer feel special here when the room is already ready. A better would have been to check how many time i came to the hotel (i was here couple of weeks ago and stayed for 4 nights) and tell the customer that "we don't normally do early checkin but i can see that you're a regular customer and we'll make an exception for you as a thank you for your loyalty". When i book my trip to melbourne via work and i have a choice to stay at other hotel. Novotel should work on their customer experience and make them feel special that they want to come back to the hotel again.

Dear Hurkoo D., Thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you had a good overall stay, and we truly appreciate your continued loyalty to Accor and to Novotel Melbourne Central. I am glad our team was able to assist with an early check-in, especially after a long journey. However, I sincerely apologise if the way this was communicated made you feel anything less than valued. You are absolutely right — moments like these are opportunities for us to recognise and appreciate our regular guests, especially our ALL Gold members. Your suggestion on how we could have framed the interaction is thoughtful and very helpful. We will be sharing this with our team as part of our ongoing training to ensure our communication is more personalised and welcoming. Thank you also for your comments regarding complimentary water. Your feedback helps us identify where we can improve the guest experience further. We truly value your loyalty and the trust you place in us when choosing accommodation during your work trips. Our aim is to make every stay feel special and to give you more reasons to return — and your review highlights where we can do better. We hope to have the pleasure of welcoming you back again soon and providing you with an even more seamless and memorable stay. Warm regards, Athena Ng Novotel Melbourne Central

Customer review rating 4.0/5

Rae F. Couples - Confirmed reviews ALL

The accommodation was good; cleaning lady was lovely. Air Con in restaurant too cold and couldn’t be altered, everyone had jackets on.

Dear Rae F., Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our central location and appreciated our staff's service. Your comments about the air conditioning in the restaurant have been noted, and we will review this with our team. Goodbye, Novotel Melbourne Central

Customer review rating 5.0/5

Renee H. Friends - Confirmed reviews ALL

We had the most wonderful experience for our two nights here. The staff were all so warm and welcoming and the valet service was next level amazing.

Dear Renee, Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff and valet service contributed to your wonderful experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Melbourne Central

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Other web-users rate our hotel

  • 1,094 reviews 9.7/10 Location
  • 1,366 reviews 7.8/10 Room
  • 1,178 reviews 8.2/10 Service
  • 11 reviews 7.1/10 WiFi
  • 520 reviews 8.6/10 Cleanliness
  • 314 reviews 7.2/10 Breakfast
  • 234 reviews 8.7/10 Vibe
  • 224 reviews 6.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.