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Novotel Melbourne Central Hotel 4.5 stars

Customer review rating 4.4/5 3,377 reviews

ALLSAFE approved hotel

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Novotel Melbourne Central
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+ 23 Services

Hotel extras

  • ALLSAFE certification.

  • Meeting rooms & events facilities.

  • Pretty Boy Italian Steakhouse Restaurant.

  • 24-hour reception and free Wi-Fi for your convenience.

  • Chromecast in every room.

Hotel location

Novotel Melbourne Central

399 Little Lonsdale Street
3000 melbourne
australia

Tel: +61399298888

Fax: (+61)3/99298858

Check-in from 14h00

Check out up to 11h00

  • SKY BUS :  SOUTHERN CROSS

  • MELBOURNE CENTRAL :  CENTRAL

  • MELBOURNE CENTRAL :  CENTRAL

  • TRAM :  ELIZABETH LINE LONSDALE STREET

  • By plane

    MELBOURNE At 22.9km / 14.23 miles

  • By plane

    MELBOURNE AIRPORT At 23.5km / 14.6 miles - Shuttle paying

  • By car

    WEST MELBOURNE At 4km / 2.49 miles

  • By train

    MELBOURNE CENTRAL At 0.4km / 0.25 miles

  • By train

    SOUTHERN CROSS At 1.6km / 0.99 miles

GPS :-37.81192, 144.96009

Hotel services

PRETTY BOY ITALIAN STEAKHOUSE

Serving refined Italian classics in an elegant setting; steaks are grilled to perfection before your eyes, while pasta and a selection of antipasti will evoke images of Italy.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 213 rooms
    • 9 rooms for people with reduced mobility
    • No family room
    • 15 connecting rooms
    • 213 non-smoking rooms
    • 16 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks Additional charge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Novotel Valet Parking Services Additional charge
    • On site
    • 40 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
Well-being
  • InBalance Health and Fitness Currently unavailable
    • On site
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Whether travelling for business or leisure, Novotel Melbourne Little Lonsdale Street provides simple yet comfortable guest rooms in the heart of the CBD. Choose from a range of contemporary accommodations with impressive in room technologies. Rooms at this contemporary Melbourne hotel feature a minibar and complimentary wireless internet access, 55inch LG smart TVs, Chromecast and free WiFi. The hotel also features a fitness centre, cafe, restaurant and bar.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 40

  • Maximum capacity: 48 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Novotel Melbourne Central

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,377 reviews

TripAdvisor Rating 4.0/5

260 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 3.0/5

Aak Couples - 11/04/2021 Confirmed reviews ALL

Didn’t stay cause had to re book at mantra Southport last min cause of quarantine

Dear Ahmad A., I do apologise that you received our survey, I do hope you enjoyed your stay at Mantra. Sincerely, Ellen Collins Front Office Manager

Great staff

Customer review rating 5.0/5

Robert S. Solo - 04/04/2021 Confirmed reviews ALL

Very satisfied, lovely room, and very polite and efficient staff.

Dear Robert S., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Collins Front Office Manager

Good central location

Customer review rating 3.5/5

Nigel Business - 04/04/2021 Confirmed reviews ALL

This hotel is well located in the heart of Melbourne unfortunately the on-site parking was not available and we had to park some distance away at another car park supplied by the hotel The buffet was great with good choices...the room was very nicely appointed with a great comfortable bed and reasonably new fittings We tried the happy hour one nite only to be disappointed with the very limited choices on offer Overall we would stay again

Dear Nigel G., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. I will share your feedback regarding the car park, check in and happy hour with the respective departments. In regards to the car parking the price should be $30 per night off site and $50 on site. Can I confirm you were overcharged, if so can you please send me through a copy of your receipt or screenshot of your net banking if you didn't get one and I can organize a refund for the difference. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Collins Front Office Manager

I’m coming back!

Customer review rating 4.5/5

Lucia S. Families - 28/03/2021 Confirmed reviews ALL

I was a little lost not finding the reception on the ground level, but the kind concierge was most welcoming and explain where we needed to go to check in. From that moment, every moment was exceptional. We arrived slightly early, yet were allowed to enter our room. We were treated by a kind lady who gave us water and chocolates along with a personal welcoming note. The rooms were spotless, organised and fresh. The bathrooms clean and stocked with all them essentials. The front desk, accomodating and clear. Location was primary to our needs, and we loved it. I’ve travel to a lot of Accor hotel, and this was up with one of the best.

Dear Lucia S., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are so lucky to be positioned so central. Thank you kindly for acknowledging all the hard work done by the staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Collins Front Office Manager

Nice stay

Customer review rating 3.5/5

Deb B. Families - 26/03/2021 Confirmed reviews ALL

I was disappointed that there were no wine glasses in the room and sent a message about this and to this day have received no comment or feedback.

Dear Deb b., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive the feedback. I do sincerely apologise about wine glasses not been not delivered to your room even after your message. I will definitely look at it so it won't happen in future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously grow and improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Collins Front Office Manager

3rd time I've stayed at Novotel Central Melbourne.

Customer review rating 5.0/5

Braden Solo - 26/03/2021 Confirmed reviews ALL

I love staying here, the rooms are lovely and clean and the friendliest hotel staff I've come across on my travels. I look forward to staying here again.

Dear Braden We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

Delightful staff

Customer review rating 4.0/5

Anonymous Business - 25/03/2021 Confirmed reviews ALL

Was a brief was pleasant stay

Dear Edwina Elizabeth Miss G., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

Very well located - This time the service was not up to Accor Standard

Customer review rating 2.0/5

Peter S. Business - 24/03/2021 Confirmed reviews ALL

When I arrived by car to the car park area there was a sign to wait which I did for over 5 min. Then I'm told car parking is full and to go around the corner. That fine but why did anyone not call me beforehand to inform me. I found this time around staff were not as warm and friendly as usual. It was a very cold atmosphere. The night I checked in I went to the restaurant for dinner to find it was closed this evening. Again why was I not informed. During check in I requested a late check out which was granted til 1pm - Thank you. at 12:40 I went to my room to collect my items and check out to find my key does not work. I went to reception waited my turn for around 15 min to receive another card then went to my room to find it dod not work. Then I had to go back down again only to be told by the other person at reception that my check out time was 1pm. That was most annoying. I eventually got in my room and then checked out. The next evening at 11:30 pm I called the hotel to ask for my tax Invoice which I usually receive within 30 min of checking out of any hotel. The gentleman informed me it has nit been preceded as yet as the day staff were busy and he will do it. The next morning I was yet to receive it. Around 11 am I called the hotel again (This precess took me around 1 hour as nobody answered the phone and i was constantly trying to call. Eventually I got onto a lady at reception and sent me the invoice whilst I was on the phone with her. Not sure if you all know when you call the hotel they have a covid safe message which goes on for a few minutes before anything - This is most frustrating when you are trying to constantly call. Not sure whey you are trying to advertise so much for covid safe if your level of hotel is not safe then we all have a problem. How about you focus on good service. On the covid issue.... I was surprised that breakfast was a buffet style. Is that safe ? Thats it for now Basically Not happy at all.

Dear Peter Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Peter, can you please let me know when your free for myself to call you to discuss your experience ? Sincerely, David Alexander Hotel Manager

good stay, pleasant and helpful staff.

Customer review rating 4.0/5

Anonymous Couples - 24/03/2021 Confirmed reviews ALL

room was great, but suggest you put more coat hangers in the cupboard. Our room only had 3.

Dear Jim We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks for letting us know the feedback regarding Foxtel and the amount of coat hangers. Sincerely, David Alexander Hotel Manager

Great city stay

Customer review rating 4.5/5

Anni Couples - 23/03/2021 Confirmed reviews ALL

We had such a wonderful stay at Novotel Melbourne Central. Upon arrival to our room, a bottle of sparkling and local chocolates waited for us for my partners birthday. The room we booked was spacious and had everything needed for a city getaway.

Dear Annika We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

Excellent customer service

Customer review rating 4.0/5

F R. Couples - 23/03/2021 Confirmed reviews ALL

The hotel is clean, quiet and the staff are friendly and helpful. The pillows were not comfortable at all, so I didn't sleep too well. Parking is not convenient but that is city life. The shower was amazing. I have read previous reviews and quite a few people complained about the shower, so I was very happy to find the water hot. The food at the restaurant was amazing. Overall a wonderful night away with hubby.

Dear Fleur R., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

Great location to what we needed for the weekend and great service

Customer review rating 5.0/5

Niomi Couples - 23/03/2021 Confirmed reviews ALL

The room was very clean and well set up. The service was friendly and catered to our needs. Very happy with the stay. Thank you

Dear Niomi S., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

Business trip

Customer review rating 3.5/5

Gary H. Business - 23/03/2021 Confirmed reviews ALL

Not the best we have experienced, we arrived at 2:10 pm, booking in queue was long, when we got to the front of the line at 2: 20 pm we were told that our room was not yet available, we were given our free drink voucher to wait in the bar and have a drink - no one was manning the bar so that failed. we were allocated a different room at 3 pm after stating to the duty manager that we had an appointment to go too.

Dear Gary H., Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely David Alexander Hotel Manager

Good

Customer review rating 3.5/5

Moti Business - 23/03/2021 Confirmed reviews ALL

Good overall

Dear Moti R., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Collins

Excellent as usual

Customer review rating 4.0/5

Stephen B. Couples - 22/03/2021 Confirmed reviews ALL

This is well located hotel with consistent high standards of accommodation and service

Dear Stephen B., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

Great position

TripAdvisor rating 5.0/5

Eddie B 17/03/2021 TripAdvisor review

One of my favourites in Melbourne, good staff, nice new rooms, always take care of Platinum members with upgrades and treats. Complimentary drinks are great, good to have a choice of Ibis or Novotel, will be back.

Dear Eddie B, Thank you for your ongoing loyalty and for always helping us get it right. Sincerely, Michelle Bradshaw General Manager

A great affordable hotel

TripAdvisor rating 5.0/5

aussieguy69 03/03/2021 TripAdvisor review

Everything you would expect from a Novotel. Its great hotel a short walk from Melbourne Central. The bathroom design is a little strange, but once you get past that, its a fantastic affordable hotel. I recommend it.

Dear aussieguy69, I much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Michelle Bradshaw General Manager

Other than the parking...

TripAdvisor rating 4.0/5

mytec3 21/01/2021 TripAdvisor review

Loved nearly everything to do with my stay except finding out just before arrival that I had to park two blocks away. They need much better information on the booking website. Otherwise, my room was beautifully appointed and new. Once inside the hotel I thoroughly enjoyed myself.

Dear mytec3, Thank you for taking the time to review your stay with us. We do appreciate your kind words and your feedback regarding the communication of our self parking arrangements has already been rectified. We hope to see you again soon. Warm Regards, Michelle Bradshaw General Manager

Very disappointing

TripAdvisor rating 1.0/5

jdrjdr2021 02/01/2021 TripAdvisor review

This is probably not the place to say this but we booked for 2 nights and stayed one. We were given mixed messages of what was available and what was actually open. We could not get room service for breakfast and we couldn't dine in the restaurant.

Dear jdjdr2021, Thank you for taking the time to provide your feedback. It is disappointing to hear you did not enjoy your stay and that your stay indeed was cut short. I hope that we see you again in the future so we can make it right. Warm Regards, Michelle Bradshaw

Just OK

TripAdvisor rating 3.0/5

Darren M 01/01/2021 TripAdvisor review

Booked a Deluxe room over superior, wouldn't bother, for the extra cost I don't see the value. Room had a view of of large apartment building directly opposite, nothing else. I am an Accor Plus member, I asked at check in if I could use my card for 50% off breakfast for my wife and I, I was told yes. When we went down on Monday 28th we were told it was a public holiday and could not use the card. I explained I asked at check in but the guy didn't seem to care, we left and went to a cafe. There restaurant and bar were not open due to Covid. The Hotel it self is close to Hardware lane restaurants.

Dear Darren M, Thank you for taking the time to provide your feedback. I appreciate your comments regarding the dining discount, I will address this with the food and beverage team, it is not our intention that your loyalty is not rewarded. Our outlets are opening slowly with the adjustments from the covid-19 restrictions. I hope to see you again soon so that you can enjoy these facilities. Warm Regards, Michelle Bradshaw

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