Novotel Melbourne Central Hotel 4.5 stars

I love staying here, the rooms are lovely and clean and the friendliest hotel staff I've come across on my travels. I look forward to staying here again.

Was a brief was pleasant stay

When I arrived by car to the car park area there was a sign to wait which I did for over 5 min. Then I'm told car parking is full and to go around the corner. That fine but why did anyone not call me beforehand to inform me. I found this time around staff were not as warm and friendly as usual. It was a very cold atmosphere. The night I checked in I went to the restaurant for dinner to find it was closed this evening. Again why was I not informed. During check in I requested a late check out which was granted til 1pm - Thank you. at 12:40 I went to my room to collect my items and check out to find my key does not work. I went to reception waited my turn for around 15 min to receive another card then went to my room to find it dod not work. Then I had to go back down again only to be told by the other person at reception that my check out time was 1pm. That was most annoying. I eventually got in my room and then checked out. The next evening at 11:30 pm I called the hotel to ask for my tax Invoice which I usually receive within 30 min of checking out of any hotel. The gentleman informed me it has nit been preceded as yet as the day staff were busy and he will do it. The next morning I was yet to receive it. Around 11 am I called the hotel again (This precess took me around 1 hour as nobody answered the phone and i was constantly trying to call. Eventually I got onto a lady at reception and sent me the invoice whilst I was on the phone with her. Not sure if you all know when you call the hotel they have a covid safe message which goes on for a few minutes before anything - This is most frustrating when you are trying to constantly call. Not sure whey you are trying to advertise so much for covid safe if your level of hotel is not safe then we all have a problem. How about you focus on good service. On the covid issue.... I was surprised that breakfast was a buffet style. Is that safe ? Thats it for now Basically Not happy at all.

room was great, but suggest you put more coat hangers in the cupboard. Our room only had 3.

We had such a wonderful stay at Novotel Melbourne Central. Upon arrival to our room, a bottle of sparkling and local chocolates waited for us for my partners birthday. The room we booked was spacious and had everything needed for a city getaway.

The hotel is clean, quiet and the staff are friendly and helpful. The pillows were not comfortable at all, so I didn't sleep too well. Parking is not convenient but that is city life. The shower was amazing. I have read previous reviews and quite a few people complained about the shower, so I was very happy to find the water hot. The food at the restaurant was amazing. Overall a wonderful night away with hubby.

The room was very clean and well set up. The service was friendly and catered to our needs. Very happy with the stay. Thank you

Not the best we have experienced, we arrived at 2:10 pm, booking in queue was long, when we got to the front of the line at 2: 20 pm we were told that our room was not yet available, we were given our free drink voucher to wait in the bar and have a drink - no one was manning the bar so that failed. we were allocated a different room at 3 pm after stating to the duty manager that we had an appointment to go too.

Good overall

This is well located hotel with consistent high standards of accommodation and service

One of my favourites in Melbourne, good staff, nice new rooms, always take care of Platinum members with upgrades and treats. Complimentary drinks are great, good to have a choice of Ibis or Novotel, will be back.

Everything you would expect from a Novotel. Its great hotel a short walk from Melbourne Central. The bathroom design is a little strange, but once you get past that, its a fantastic affordable hotel. I recommend it.

Loved nearly everything to do with my stay except finding out just before arrival that I had to park two blocks away. They need much better information on the booking website. Otherwise, my room was beautifully appointed and new. Once inside the hotel I thoroughly enjoyed myself.

This is probably not the place to say this but we booked for 2 nights and stayed one. We were given mixed messages of what was available and what was actually open. We could not get room service for breakfast and we couldn't dine in the restaurant.

Booked a Deluxe room over superior, wouldn't bother, for the extra cost I don't see the value. Room had a view of of large apartment building directly opposite, nothing else. I am an Accor Plus member, I asked at check in if I could use my card for 50% off breakfast for my wife and I, I was told yes. When we went down on Monday 28th we were told it was a public holiday and could not use the card. I explained I asked at check in but the guy didn't seem to care, we left and went to a cafe. There restaurant and bar were not open due to Covid. The Hotel it self is close to Hardware lane restaurants.