Novotel Melbourne Central 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,083 reviews

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399 Little Lonsdale Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Meeting rooms & events facilities.

  • Pretty Boy Bar & Restaurant.

  • 24-hour reception and free Wi-Fi for your convenience.

  • Chromecast in every room.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room 1 King Bed

Photo out of - Superior Room 1 King Bed

Our superior room with a king bed combines modern decor, comfort, and all for the new age requirements for travellers. Amenities include a rainfall shower, 55-inch Smart TV with Chromecast, complimentary high speed Wi-Fi, workspace and lounge.

  • Views:

    City View

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
See availabilities

Enjoy comfort and space. This 22m2 superior room mixes contemporary décor comfort design and impressive technology. Featuring 2 Single beds and high end facilities including 55 inch LG smart TV chromecast and WIFI

  • Views:

    City View

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV
  • 55'/140 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Our deluxe room with a king bed combines a large floor plan with modern décor and comfort. Unwind on the day bed and relax in your surrounds with features such as a 55-inch Smart TV with Chromecast, complimentary high speed Wi-Fi and in room dining.

  • Views:

    City View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Our deluxe room with 2 double beds combines modern décor and comfort on high floors of the hotel. Unwind on the day bed and relax in your surrounds with features such as a 55-inch Smart TV with Chromecast, complimentary high speed WIFI and in room dining.

  • Views:

    City View

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

An unforgettable sky high experience! The 55 square metre suite includes a separate living room, king bed, powder room and oversized open plan bathroom with deep soaking tub and rainfall shower. Relax and enjoy!

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
2
Area
From 55 m² / 592 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Telephone
Fax +61 3 9929 8858
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 213 rooms
  • 9 rooms for people with reduced mobility
  • 15 connecting rooms
  • 213 non-smoking rooms
  • 16 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks Additional charge

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

InBalance Health and Fitness

  • On site
  • On site
  • Indoor parking
  • Private
  • 40 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.56 ft

  • Parking pricing: 80 AUD 80 AUD Per day

Services & equipment

  • Stairs
  • Valet parking

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators
  • Accessible parking

PRETTY BOY BAR & RESTAURANT

Photo out of - PRETTY BOY BAR & RESTAURANT

Serving you delicious, classic dishes in the same iconic setting; every dish is hand-picked to ensure you have the best experiences that heightens all the sensations.

Cooking style
Italian
Capacity
120
Accessibility
Accessible service
399 Little Lonsdale Street, 3000 Melbourne, Australia
Telephone +61 3 9929 8888
Menu PDF
Opening hours
Monday
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Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation
  • Takeaway Meals
  • Private lounge

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu

Serving you delicious, classic dishes in the same iconic setting; every dish is hand-picked to ensure you have the best experiences that heightens all the sensations.

Choose from a variety of buffet dishes created to energize your day from the creative team at Pretty Boy.

Designed around current trends of functional cardio and weight based fitness, the Inbalance health and fitness centre is complimentary for all Novotel guests and is located on Level 3 of the hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,083 reviews

Customer review rating 5.0/5

Richardson J. A. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Tenae M. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Johannes K. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

D. R. D. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Bruce Y. Couples - Confirmed reviews ALL

Customer review rating 0.5/5

Tenae M. Couples - Confirmed reviews ALL

Horrible stay, horrible service, horrible treatment.

Customer review rating 4.0/5

Johannes K. Couples - Confirmed reviews ALL

We had a two night stay in a junior suite. Great room with plenty of space and still suitable for my partner’s wheelchair. Staff were excellent at reception, Floyd’s bar and Pretty Boy. This hotel is very quiet and well located, short walk to shops, restaurants and China Town. After Pullman East Melbourne this is our favourite Accor hotel in Melbourne and usually at reasonable rates. Only let down was the breakfast, perhaps because it also caters to the Ibis guests. Stone cold eggs, no raisin toast and limited juice choices. It was included in our room due to our status but we didn’t bother on the second morning.

Customer review rating 4.0/5

D. R. D. Business - Confirmed reviews ALL

I stay regularly at the Novotel for work. I regularly recommend to coworkers travelling to Melbourne.

Customer review rating 4.0/5

Bruce Y. Couples - Confirmed reviews ALL

Staff were very friendly and helpful. Breakfast was disappointing, not a big selection.

Customer review rating 3.0/5

Joann H. Families - Confirmed reviews ALL

Enjoyable experience quick check in and check out. Clean room. Only criticism very hard mattress not at all comfortable would stop me staying more nights or again and bed small not very wide.

Customer review rating 4.5/5

Chun Y. H. Couples - Confirmed reviews ALL

Received warm welcome from the team. Nice room upgrade and great amenities.

Customer review rating 5.0/5

Nick C. Friends - Confirmed reviews ALL

Great

Customer review rating 3.0/5

Chunwing Y. Families - Confirmed reviews ALL

water pressure of shower is very low. A small rubbish was found on the ground at the corridor near the lift entrance at 31/F at 9am when I went out. It was still there when I return at 5 pm.

Customer review rating 5.0/5

Maria D. L. Couples - Confirmed reviews ALL

We always enjoy staying at Novotel and ibis Melbourne Central, but this stay was extra special as we were celebrating my partner’s birthday. The service was amazing from start to finish. We were kindly upgraded to a beautiful room, and when we arrived, there was a very sweet birthday card and a lovely gift waiting for my partner. Such a thoughtful touch that made the celebration even more special. The breakfast was excellent, the location is perfect, and the rooms were very clean and comfortable. Check-in and check-out were both quick and hassle-free. Thank you to the team for making our stay so memorable. We’ll definitely be booking again very soon! ❤️

Customer review rating 2.0/5

Jorge A. Families - Confirmed reviews ALL

Great location and the property itself was nice enough but the service wasn't great. First, I got an email asking for my preferences (e.g. the aircon on upon arrival, room away from the lifts, etc.) but when we arrived, it was clear no one paid attention to my responses. A day before we arrived I asked what time we can check in if early check in were available. The response was that I had to pay an extra $250. I had to reply that I was a gold ALL member, but instead of inviting me to come at a specific time, I was told I had to be there and if there was a room, we could be accommodated. Clearly there was a room otherwise why would they try to charge me $250? Moving on, we opted for valet parking. The gentlemen who took our car lazily dragged our heavy luggage off our car instead of carefully lifting it, nearly scratching the vehicle. Then when we checked in, I was asked to pay extra because the extra night that came with my membership was only valid for a standard room, apparently. This was in no way comminicated when I signed up for ALL membership but in any case, I had already paid in full. The manager asked the front desk to get me to email proof of full payment, which I did so that was settled. On the last day, my card was charged for all costs incurred during the stay without my consent. I had a gc so this was another annoying issue. Anyway I had to check out so it got sorted then but clearly the lady wasn't trained how to as she had to figure out how to reverse part of the charge. It worked out in the end but all these small issues summed up to a poor experience. Perhaps if you advertised the property as a 3 stay hotel, I wouldn't have expected as much but you're marked as a 4.5 so I expected much more.

Customer review rating 4.0/5

Gail R. Couples - Confirmed reviews ALL

Staff were all friendly and helpful.

Customer review rating 3.0/5

Cara B. Families - Confirmed reviews ALL

Stylish and Comfortable Rooms. Inadequate lift access. Impersonal Welcome with electronic check in And Guest Services need improvement.

Customer review rating 3.0/5

Chris B. Couples - Confirmed reviews ALL

Very good location for our two night purpose. Clean and simple layout rooms. Could have done with a bathroom nightlight. Room smelt stale on entry so ran the shower for 5 minutes to clear drains. Our room heating was set to 21.6 and could not be changed so uncomfortable nights. Called guest services - no pickup. Called reception - no pickup. Headed out for the day. Next morning asked housekeeping and she tried to adjust and immediately said controls were faulty and she'd tell maintenance. Went out for day but was still not fixed. Reception had 3 desks but we only ever saw one lady dealing with handling a queue of clients each time we saw her.

Customer review rating 3.5/5

Nathan R. M. J. Business - Confirmed reviews ALL

Hotel is perfect for location and is in great condition. Staff are attentive and welcoming. Two things pushed you to a 7. The lack of space for a working. The bar is not conducive to working and the showers. I know we should all do our best to conserve water but the pressure barely cleared the shower fixture. I had to lean against it to be under the water.

Customer review rating 3.5/5

Alexander S. Business - Confirmed reviews ALL

Enjoyed my stay here Clean room, everything in good condition and modern. Room was quiet with no noise issues anywhere. Well located

Customer review rating 4.0/5

Howard S. Business - Confirmed reviews ALL

Check in staff were very friendly, well spaced room, bed was too firm though and I'm still waiting for the receipt to be emailed 1 week later

Customer review rating 5.0/5

Lok Y. A. N. Families - Confirmed reviews ALL

My recent stay at Novotel Ibis Melbourne Central was exceptional, largely thanks to the genuinely warm and welcoming atmosphere created by the staff. Exceptional Team: Every single interaction with the front office and concierge teams was a delight. They went above and beyond to make sure every detail of the stay was seamless and stress-free. Positive Culture: You can immediately sense how much the team genuinely enjoys working here. That authentic happiness and pride in their work shine through in their hospitality, making guests feel valued and right at home. Prime Location & Comfort: Beyond the incredible service, the property is impeccably maintained, comfortable, and perfectly located in the heart of Melbourne. I cannot recommend this hotel enough to anyone visiting Melbourne. A massive thank you to the entire front office and concierge team for making my stay so memorable! I look forward to returning soon.

Customer review rating 5.0/5

Simon P. Families - Confirmed reviews ALL

Great location and parking

Customer review rating 5.0/5

Dana B. Families - Confirmed reviews ALL

From check in to check out the service was fantastic!

Other web-users rate our hotel

  • 972 reviews 9.6/10 Location
  • 1,270 reviews 7.4/10 Room
  • 1,048 reviews 8.2/10 Service
  • 11 reviews 7.8/10 WiFi
  • 466 reviews 8.4/10 Cleanliness
  • 287 reviews 7.2/10 Breakfast
  • 214 reviews 8.3/10 Vibe
  • 13 reviews 9.3/10 Sustainability

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