Novotel Melbourne Central Hotel 4.5 stars

Name: Novotel Melbourne Central
Address: MELBOURNE, 3000, AUSTRALIA
Telephone: (+61)3/99298888
Rating: 4.4

Customer review rating 4.4/5 3,376 reviews

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+ 23 Services

Novotel Melbourne Central Hotel

Hotel that makes every moment matter

Enjoy the best that Melbourne has to offer at Novotel Melbourne Central. Book your next stay at Melbourne's newest 4.5 star Novotel and let the service and location speak for itself. I am here to personally welcome you to our Melbourne hotel 03 9929 8888.

David Alexander, Hotel Manager

Located in the heart of the Melbourne CBD, next to Hardware Lane, Novotel Melbourne Central is a short stroll to Melbourne's shopping precinct including Melbourne Central and Emporium, with easy access to Docklands and Southbank by a short free tram ride. Guests can choose from a range of accommodation options with impressive in room technologies including the latest 55inch LG TV, Chromecast and free WiFi. The hotel also features a cafe, restaurant, bar and conference facilities.

Novotel Melbourne Central offers business travellers a location within close proximity to major office towers within Melbourne. Access to all downtown precincts can be reached via free tram services running every 5 - 7 minutes. Offering holiday travellers easy access to football and sporting events at all stadiums in downtown Melbourne. The Novotel Melbourne Central offers free tram services to all major shopping, sporting and cultural precincts.

Novotel Melbourne Central is located in the heart of the CBD next to Hardware Lane. Immerse in Melbourne's famous dining and shopping culture, only a short stroll to Melbourne's shopping precinct including Melbourne Central and Emporium.

Hotel extras

Located in downtown Melbourne, with free tram available for your convenience.
Free WiFi is available for all guests.
Choose from an array of dining options in and around the hotel.
In balance gymnasium is accessible to all guests
Each room is fitted with the high tech Google Chromecast Televisions by LG.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas See guest services on Ground Floor or Level 2 to access complimentary wifi
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
ParkingPaying
- Private indoor parking (Paying)
- Valet parking (Paying)
- Well-lit parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Babysitting on request
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control Individually controlled heating and cooling in all guestrooms.
- Air Conditioning
MELBOURNE AIRPORTPaying
Languages spoken at the hotel
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- LATE CHECK-OUT UP TO 5PM (Paying) Extend your stay until 5PM to make the most out of your departure day. Remember Novotel offers this service for free on Sundays.
Dry cleaning / IroningPaying
Currency exchange
Porter
Concierge

BreakfastPaying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 00:00-23:59
- Opening hours : Week-end 00:00-23:59

Fitness centre
Babysitting on request
Boat excursions

3 Meeting room(s)
Self service business centre
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 11h00

In summary

Parking
Restaurant
Accessibility for people with reduced mobility
Air conditioned
WIFI/Internet Access
Bar
Meetings and events

- Express check-in
- Express check-out
- Late Checkout
- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
- High Speed WiFi
- High Speed internet
- WiFi at the hotel
- WiFi in the communal areas

Early check-in/Late check-out
- Express check-in
- Express check-out
- Late Checkout
Hotel accessibility
- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
WIFI/Internet Access
- High Speed WiFi
- High Speed internet
- WiFi at the hotel
- WiFi in the communal areas

- 40 parking spaces
- On site
- Parking opened 24/7
- Parking with security service
- Private
- Valet parking

Novotel Valet Parking Services(Extra)
- 40 parking spaces
- On site
- Parking opened 24/7
- Parking with security service
- Private
- Valet parking

Buffet (Extra)
- Cold snacks
- Hot meals

Breakfast(Extra)

Buffet (Extra)
Room service
- Cold snacks
- Hot meals

Spa - InBalance Health and Fitness
Currently unavailable

Spa - InBalance Health and Fitness Currently unavailable

Babysitting on request

Babysitting on request

- 16 floors
- 213 non-smoking rooms
- 213 rooms
- 9 rooms for people with reduced mobility
- null connecting rooms
English
- 100% non-smoking hotel
- Air Conditioning
- Concierge
- Currency exchange
- Plugs and converters available on desks (Extra)
- Porter
- Safe deposit box at reception

Hotel informations
- 16 floors
- 213 non-smoking rooms
- 213 rooms
- 9 rooms for people with reduced mobility
- null connecting rooms
Languages spoken at the hotel

English
Service And Equipment
- 100% non-smoking hotel
- Air Conditioning
Services available at reception
- Concierge
- Currency exchange
- Plugs and converters available on desks (Extra)
- Porter
- Safe deposit box at reception

Hotel location

Novotel Melbourne Central

399 Little Lonsdale Street
3000 melbourne
australia

Tel: +61399298888

Fax: (+61)3/99298858

Contact email :

Check-in from 14h00

Check out up to 11h00

SKY BUS : SOUTHERN CROSS
MELBOURNE CENTRAL : CENTRAL
MELBOURNE CENTRAL : CENTRAL
TRAM : ELIZABETH LINE LONSDALE STREET

By plane
MELBOURNE At 22.9km / 14.23 miles
By plane
MELBOURNE AIRPORT At 23.5km / 14.6 miles - Shuttle paying
By car
WEST MELBOURNE At 4km / 2.49 miles
By train
MELBOURNE CENTRAL At 0.4km / 0.25 miles
By train
SOUTHERN CROSS At 1.6km / 0.99 miles

GPS :-37.81192, 144.96009

Our accommodation(s)

Whether travelling for business or leisure, Novotel Melbourne Little Lonsdale Street provides simple yet comfortable guest rooms in the heart of the CBD. Choose from a range of contemporary accommodations with impressive in room technologies. Rooms at this contemporary Melbourne hotel feature a minibar and complimentary wireless internet access, 55inch LG smart TVs, Chromecast and free WiFi. The hotel also features a fitness centre, cafe, restaurant and bar.

Rooms (5)
Suite (1)

Standard Room 1 King Bed

Max. number of persons: 2
Area: From 20 m² / 215 sq ft

Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Iron
Direct dial telephone

Superior Room 1 King Bed

Max. number of persons: 2
Area: From 22 m² / 237 sq ft

Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Iron
Direct dial telephone

Superior Room 2 Single Beds

Max. number of persons: 2
Area: From 22 m² / 237 sq ft

Satellite/cable colour TV
Iron
Direct dial telephone

Deluxe Room 1 King Bed

Max. number of persons: 2
Area: From 28 m² / 301 sq ft

Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Iron
Direct dial telephone

Deluxe Room 2 Double beds

Accessible room

Max. number of persons: 4
Area: From 28 m² / 301 sq ft

Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Iron
Direct dial telephone

Rooms

Our restaurants and bars

PRETTY BOY ITALIAN STEAKHOUSE

Type of cuisine: Italian

Serving refined Italian classics in an elegant setting; steaks are grilled to perfection before your eyes, while pasta and a selection of antipasti will evoke images of Italy.

Dinner

18:00 - 22:00

~~Mon~~
~~Tue~~
~~Wed~~
~~Thurs~~
Fri
Sat
~~Sun~~

Floyd's Aperitivo Bar

The place to be for aperitivo hour, anextensive spritz menu and classic Italian cocktails are perfectly paired with Floyd's mouth-watering selection of house-cured charcuterie and accompaniments.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 3
Maximum size: 40 m²
Maximum capacity: 48 people
Maximum banquet capacity: 20 people

Find out more

Great staff

Robert S. Solo - 04/04/2021 Confirmed reviews ALL

Very satisfied, lovely room, and very polite and efficient staff.

Dear Robert S., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Collins Front Office Manager

Good central location

Nigel Business - 04/04/2021 Confirmed reviews ALL

This hotel is well located in the heart of Melbourne unfortunately the on-site parking was not available and we had to park some distance away at another car park supplied by the hotel The buffet was great with good choices...the room was very nicely appointed with a great comfortable bed and reasonably new fittings We tried the happy hour one nite only to be disappointed with the very limited choices on offer Overall we would stay again

Dear Nigel G., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. I will share your feedback regarding the car park, check in and happy hour with the respective departments. In regards to the car parking the price should be $30 per night off site and $50 on site. Can I confirm you were overcharged, if so can you please send me through a copy of your receipt or screenshot of your net banking if you didn't get one and I can organize a refund for the difference. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Collins Front Office Manager

I’m coming back!

Lucia S. Families - 28/03/2021 Confirmed reviews ALL

I was a little lost not finding the reception on the ground level, but the kind concierge was most welcoming and explain where we needed to go to check in. From that moment, every moment was exceptional. We arrived slightly early, yet were allowed to enter our room. We were treated by a kind lady who gave us water and chocolates along with a personal welcoming note. The rooms were spotless, organised and fresh. The bathrooms clean and stocked with all them essentials. The front desk, accomodating and clear. Location was primary to our needs, and we loved it. I’ve travel to a lot of Accor hotel, and this was up with one of the best.

Dear Lucia S., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are so lucky to be positioned so central. Thank you kindly for acknowledging all the hard work done by the staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Collins Front Office Manager

Nice stay

Deb B. Families - 26/03/2021 Confirmed reviews ALL

I was disappointed that there were no wine glasses in the room and sent a message about this and to this day have received no comment or feedback.

Dear Deb b., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive the feedback. I do sincerely apologise about wine glasses not been not delivered to your room even after your message. I will definitely look at it so it won't happen in future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously grow and improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Collins Front Office Manager

3rd time I've stayed at Novotel Central Melbourne.

Braden Solo - 26/03/2021 Confirmed reviews ALL

I love staying here, the rooms are lovely and clean and the friendliest hotel staff I've come across on my travels. I look forward to staying here again.

Dear Braden We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

Delightful staff

Anonymous Business - 25/03/2021 Confirmed reviews ALL

Was a brief was pleasant stay

Dear Edwina Elizabeth Miss G., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

Very well located - This time the service was not up to Accor Standard

Peter S. Business - 24/03/2021 Confirmed reviews ALL

When I arrived by car to the car park area there was a sign to wait which I did for over 5 min. Then I'm told car parking is full and to go around the corner. That fine but why did anyone not call me beforehand to inform me. I found this time around staff were not as warm and friendly as usual. It was a very cold atmosphere. The night I checked in I went to the restaurant for dinner to find it was closed this evening. Again why was I not informed. During check in I requested a late check out which was granted til 1pm - Thank you. at 12:40 I went to my room to collect my items and check out to find my key does not work. I went to reception waited my turn for around 15 min to receive another card then went to my room to find it dod not work. Then I had to go back down again only to be told by the other person at reception that my check out time was 1pm. That was most annoying. I eventually got in my room and then checked out. The next evening at 11:30 pm I called the hotel to ask for my tax Invoice which I usually receive within 30 min of checking out of any hotel. The gentleman informed me it has nit been preceded as yet as the day staff were busy and he will do it. The next morning I was yet to receive it. Around 11 am I called the hotel again (This precess took me around 1 hour as nobody answered the phone and i was constantly trying to call. Eventually I got onto a lady at reception and sent me the invoice whilst I was on the phone with her. Not sure if you all know when you call the hotel they have a covid safe message which goes on for a few minutes before anything - This is most frustrating when you are trying to constantly call. Not sure whey you are trying to advertise so much for covid safe if your level of hotel is not safe then we all have a problem. How about you focus on good service. On the covid issue.... I was surprised that breakfast was a buffet style. Is that safe ? Thats it for now Basically Not happy at all.

Dear Peter Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Peter, can you please let me know when your free for myself to call you to discuss your experience ? Sincerely, David Alexander Hotel Manager

good stay, pleasant and helpful staff.

Anonymous Couples - 24/03/2021 Confirmed reviews ALL

room was great, but suggest you put more coat hangers in the cupboard. Our room only had 3.

Dear Jim We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks for letting us know the feedback regarding Foxtel and the amount of coat hangers. Sincerely, David Alexander Hotel Manager

Great city stay

Anni Couples - 23/03/2021 Confirmed reviews ALL

We had such a wonderful stay at Novotel Melbourne Central. Upon arrival to our room, a bottle of sparkling and local chocolates waited for us for my partners birthday. The room we booked was spacious and had everything needed for a city getaway.

Dear Annika We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

Excellent customer service

F R. Couples - 23/03/2021 Confirmed reviews ALL

The hotel is clean, quiet and the staff are friendly and helpful. The pillows were not comfortable at all, so I didn't sleep too well. Parking is not convenient but that is city life. The shower was amazing. I have read previous reviews and quite a few people complained about the shower, so I was very happy to find the water hot. The food at the restaurant was amazing. Overall a wonderful night away with hubby.

Dear Fleur R., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

Great location to what we needed for the weekend and great service

Niomi Couples - 23/03/2021 Confirmed reviews ALL

The room was very clean and well set up. The service was friendly and catered to our needs. Very happy with the stay. Thank you

Dear Niomi S., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

Business trip

Gary H. Business - 23/03/2021 Confirmed reviews ALL

Not the best we have experienced, we arrived at 2:10 pm, booking in queue was long, when we got to the front of the line at 2: 20 pm we were told that our room was not yet available, we were given our free drink voucher to wait in the bar and have a drink - no one was manning the bar so that failed. we were allocated a different room at 3 pm after stating to the duty manager that we had an appointment to go too.

Dear Gary H., Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely David Alexander Hotel Manager

Good

Moti Business - 23/03/2021 Confirmed reviews ALL

Good overall

Dear Moti R., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Collins

Excellent as usual

Stephen B. Couples - 22/03/2021 Confirmed reviews ALL

This is well located hotel with consistent high standards of accommodation and service

Dear Stephen B., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

Happy with Novotel

Macca Couples - 22/03/2021 Confirmed reviews ALL

We've previously stayed more often at Ibis hotels here and in Europe so this was a treat Very much enjoyed our two night stay including the breakfast which was excellent Good value for money

Dear Anthony M., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

Fantastic staff

Matthew Solo - 22/03/2021 Confirmed reviews ALL

Staff were fantastic. Impressed how they looked ahead and linked my multiple stays.

Dear Matthew We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

Friendly service

Arish N. Business - 22/03/2021 Confirmed reviews ALL

Tegan in the restaurant was very accomodating and definitely your MVP

Dear Arish N., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team and Tegan. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hotel Manager

Clean, comfortable, modern

Eugenia Couples - 22/03/2021 Confirmed reviews ALL

The room was immaculate, modern and with a great view. We were only staying one night so didn't need to access any extra facilities such as gym, pool etc. The room was well designed, acoustics was good (neighbour was having an argument which we could overhear in the foyer when we arrive back at the room door). This was also the best price for us in the city for what we needed, and we were more than happy to save on parking costs by parking at Queen Street Secure parking and walked to the hotel. We didn't need a valet so this was a good option for us. Only glitches were that one of the bedside lamps didn't work. Thank you for having us and we would consider staying again in the future.

Dear Eugenia T., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for letting us know regarding the bedside lamp. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

pleasant and very good staff

David T. Friends - 22/03/2021 Confirmed reviews ALL

good location, interior design and staff more than willing to assist

Dear David We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

Top rate accommodation

Robyn Couples - 22/03/2021 Confirmed reviews ALL

Perfect position, a 10 min walk to spencer street bus station if you catch the sky bus. Short walk to queen vic markets and a short walk to the duty centre. The cafe on ground floor has great coffee and really nice food. Floyds bar is a great stop for a wine and light eats. The rooms are lovely, good size rooms with a very comfortable bed. The best thing about the stay? The lovely staff in all areas! Cleaning staff, bar staff and the reception staff! We loved our stay and will be back

Dear Robyn We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

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