Novotel Melbourne Central 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,124 reviews

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Description

Hotel extras

  • Meeting rooms & events facilities.

  • Pretty Boy Bar & Restaurant.

  • 24-hour reception and free Wi-Fi for your convenience.

  • Chromecast in every room.

Our accommodation(s)

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Hotel location

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRETTY BOY BAR & RESTAURANT

Serving you delicious, classic dishes in the same iconic setting; every dish is hand-picked to ensure you have the best experiences that heightens all the sensations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,124 reviews

TripAdvisor Rating  4.0/5  327 reviews

Certificate of excellence 2025

Customer review rating 1.5/5

Ankit S. Families - Confirmed reviews ALL

Hotel was located at a central location and is easy to commute to any part of the city. Rooms are spacious and beds were comfortable. However, I had issue with the amenities. There was no water bottle in the room which I can use during the stay for drinking water. I understand hotel promotes sustainability but atleast there should be one glass bottle which I can refill and reuse. When I raised the concern with the Hotel manager, they said it’s as per policy and glass bottle is provided to only Accor Silver members and above. Sustainability is important but should not be implemented basis the membership level someone holds. Thanks.

Dear Ankit, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our central location, spacious rooms, and comfortable beds. We apologize for any inconvenience caused regarding the drinking water amenities. As part of our sustainability initiative, we provide refill water stations for guests who wish to refill their own bottles, and bottled water is also available for purchase from the minibar. Currently, complimentary bottled water is provided to Accor members with Silver status and above. We appreciate your comments and have shared them with the relevant team for consideration. We hope to welcome you back again in the future. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 4.0/5

Yvonne Y. Families - Confirmed reviews ALL

Staff arranged an accessible bathroom for us due to our week long stay. The room is spacious compared to standard. The staff made our room feeling fresh at the first few days, refilling and bed made perfect. Give a thumb up for the staff working over the weekend till Monday to make our room nice. Unfortunately, after mid week, the standard did not keep it. I can understand it could be a different staff. Hope they are all well trained in future and keep the high standard.

Dear Yvonne, Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you appreciated the location and spaciousness of your room, as well as the arrangements made for your accessible bathroom. It is our goal to provide a pleasant experience, and we are glad that our staff contributed to your comfort during the initial days of your visit. We acknowledge your concerns about the inconsistency in service during the latter part of your stay. Please rest assured that we value all feedback as it helps us to continuously improve our training and service standards. Your experience is important to us, and we will take your comments into consideration moving forward. Thank you once again for your valuable insights. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 5.0/5

Martina M. Couples - Confirmed reviews ALL

We had a great stay at the hotel. A special thanks to Varoon, who really took care of us and made us feel welcome throughout our stay. Highly recommended!

Dear Martinai, Thank you for your kind words and for highlighting our convenient location and attentive service. We are thrilled to hear that Varun made your stay memorable. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 4.0/5

Millie L. Couples - Confirmed reviews ALL

i needed last minute accomodation and out of 20+ hotels that i rang novotel was the only one to accept a last minute booking

Dear Millie, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our hotel comfortable and that we could accommodate your last-minute request. Your feedback is greatly appreciated. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 4.5/5

Kristy C. Couples - Confirmed reviews ALL

Perfect location for accessing Melbourne Central shopping centre and Bourke st mall. Trams are just around the corner, heaps of restaurants within a 5-7min walk. Our room was comfortable, a good size and had everything we needed.

Dear Kristy, Thank you for your kind words regarding our central location and the comfort of your room. We are pleased to hear that you enjoyed your stay and found everything you needed within walking distance. We look forward to welcoming you back in the future. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

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Other web-users rate our hotel

  • 1,067 reviews 9.6/10 Location
  • 1,336 reviews 7.7/10 Room
  • 1,151 reviews 8.2/10 Service
  • 7 reviews 7.1/10 WiFi
  • 501 reviews 8.5/10 Cleanliness
  • 306 reviews 7.2/10 Breakfast
  • 228 reviews 8.7/10 Vibe
  • 224 reviews 6.4/10 Value

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