Novotel Melbourne Central Hotel 4.5 stars

TripAdvisor rating 4.0/5 205 reviews
Novotel Melbourne Central
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located in downtown Melbourne, with free tram available for your convenience.

  • Free WiFi is available for all guests.

  • Choose from an array of dining options in and around the hotel.

  • In balance gymnasium is accessible to all guests

  • Each room is fitted with the high tech Google Chromecast Televisions by LG.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Boat excursions
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Melbourne Central

399 Little Lonsdale Street
3000
melbourne
australia

Tel: +61399298888

Fax: (+61)3/99298858

Contact email

Check-in from 14h00

Check out up to 11h00

  • SKY BUS :   SOUTHERN CROSS

  • MELBOURNE CENTRAL :   CENTRAL

  • MELBOURNE CENTRAL :   CENTRAL

  • TRAM :   ELIZABETH LINE LONSDALE STREET

  • By plane

    MELBOURNE At 22.9km / 14.23 miles

  • By plane

    MELBOURNE AIRPORT At 23.5km / 14.6 miles - Shuttle paying

  • By car

    WEST MELBOURNE At 4km / 2.49 miles

  • By train

    MELBOURNE CENTRAL At 0.4km / 0.25 miles

  • By train

    SOUTHERN CROSS At 1.6km / 0.99 miles

GPS :-37.81192, 144.96009

Our accommodations

Whether travelling for business or leisure, Novotel Melbourne Little Lonsdale Street provides simple yet comfortable guest rooms in the heart of the CBD. Choose from a range of contemporary accommodations with impressive in room technologies. Rooms at this contemporary Melbourne hotel feature a minibar and complimentary wireless internet access, 55inch LG smart TVs, Chromecast and free WiFi. The hotel also features a fitness centre, cafe, restaurant and bar.

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 20
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron
  • Direct dial telephone

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 22
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron
  • Direct dial telephone

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 22
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron
  • Direct dial telephone

Deluxe Room 2 Double beds

  • Max. number of persons: 4
  • Area: From 28
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron
  • Direct dial telephone

Junior Suite 1 King bed

  • Max. number of persons: 2
  • Area: From 55
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron
  • Direct dial telephone

Our restaurants and bars

PRETTY BOY ITALIAN STEAKHOUSE

Type of cuisine: Gourmet

Photo non contractuelle / Strictly non binding

Serving refined Italian classics in an elegant setting; steaks are grilled to perfection before your eyes, while pasta and a selection of antipasti will evoke images of Italy.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOLDIE ASIAN CANTEEN + BREWS

Type of cuisine: Cafe

Photo non contractuelle / Strictly non binding

Taking inspiration from Asia's street food and casual eateries, Goldie's menu of alcoholic bubble tea, bao, dumplings, and inventive crepes and toasties are a delight for all of your senses.

Lunch

07:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Floyd's Aperitivo Bar

Photo non contractuelle / Strictly non binding

The place to be for aperitivo hour, anextensive spritz menu and classic Italian cocktails are perfectly paired with Floyd's mouth-watering selection of house-cured charcuterie and accompaniments.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 40

  • Maximum capacity: 48 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Novotel Melbourne Central

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,344 reviews

tripadvisor

TripAdvisor Rating 4.0/5

205 reviews

Central location, nice clean rooms and friendly staff

Customer review rating 4.4/5

Fay Couples - 29/11/2019 Confirmed reviews ALL

Stayed in the Novotel side of this fairly new hotel. It's in a great location and as it was a Birthday treat we chose the Novotel room over the Ibis that we had stayed in 3 times previously. Good-sized clean room with the usual amenities. Considering it is nearly 3 times the price of the Ibis rooms for not much more of a footprint or increase in amenities, I would probably not choose this option again. All the rooms are very quiet considering construction around the hotel. Good blackout blinds. We enjoyed our welcome drink in the bar; however as with previous visits, the seating is not always adequate for the number of patrons and staff had to move chairs around to help people find a seat. We did not eat dinner or breakfast in the hotel this time. Would stay again, but more likely to choose a higher standard Ibis room against a Novotel King.

the check in process is outrages

Customer review rating 4.4/5

Moran Business - 28/11/2019 Confirmed reviews ALL

I forgot my wallet at home before flying to Melbourne, this means I didn't have my credit card on ID. When I came to check in, the lady in the counter informed me that I won't be able to check in and a refund is not available due to the fact that I've booked the stay with expedia. After a short discussion I've convinced her to check if I could check in with a photo of my photo ID, she checked with the manager, the manager agreed to check me in, but only if I can present a plastic credit card, she informed me that this is required of "SECURITY" (?????) reasons. I explained that I don't have a credit card but I can use my phone instead. After a short discussion I told her that I could ask my colleague to present a plastic credit card on my behalf. The manager approved this convoluted arrangement and I had to wait nearly two hours for my colleague to arrive and "securely" present a plastic credit card. The rest of the stay was fine. Novotel use to be my preferred hotel in Melbourne, me and my colleague stayed there over 10 nights in the last few month. After this experience I am likely to look for other options....

Great

Customer review rating 4.4/5

Nelson A. Friends - 28/11/2019 Confirmed reviews ALL

Beautiful room and great staff

Lovely just send me a receipt

Customer review rating 4.4/5

Esme Business - 28/11/2019 Confirmed reviews ALL

clean room, great check in. Great restaurant. I would just love it if you could email me a receipt when I check out like I requested.Happens so often with Novotels - perhaps you could work on creating visibility in your online portal for regular guests like myself, so that i don't have to chase you at the end of the month when i'm trying to lodge my expense reports

Customer review rating 4.4/5

Michelle D. Solo - 27/11/2019 Confirmed reviews ALL

Great everything I wanted

Okay, not to the standard expected

Customer review rating 4.4/5

Euan M. Families - 26/11/2019 Confirmed reviews ALL

Extremely small room although nicely furnished. Beds too small for 2 adults. Not to the standard I am used to using Accor as a preferred supplier for business.

A very pleasant few days in a great location.

Customer review rating 4.4/5

Anonymous Couples - 26/11/2019 Confirmed reviews ALL

Friendly staff, great location, clean room and comfortable.

Hotel was ok, but not to Novotel normal standard

Customer review rating 4.4/5

G P. Couples - 25/11/2019 Confirmed reviews ALL

The room was "weird". Weird layout. Weird how things were positioned. Weird what was/was not in the room. Weird furniture. Staff at reception were very good, but not enough people at the restaurant to help at breakfast. On check out the lady at reception made a joke to my wife that I was initially offended by, but quickly realized that she was right in what she said.

Dear Gesualdo Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence at breakfast. In addition we note that there has been design faults with our cupboards in certain rooms and we have passed this feedback to our global design team to ensure for future the company is not used. I do apologies if the staff member who spoke with you in at reception made you feel that way. we generally encourage our team to connect with our guest We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Alexander Hotel Manager

Item of note

Customer review rating 4.4/5

Paul G. Business - 25/11/2019 Confirmed reviews ALL

Hello - friendly team and notice some positive advancements with bar area, menu & desk in room changes. One additional Fast Check-out option should be; instead of having the Fast Check-out box on L2, where normal check-out is anyway; wouldn't it streamline effectiveness to have on Ground Floor next to lift? Thus you'r not required to get out on L2, then wait for another lift to G. (Or have two Fast Check Out Boxes) Jus t my thinking..................

Dear Paul We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. We have continted to work on the hotel to enhance the venues and the overall space. Great idea, we have relocated the two boxes to our ground floor to assist in a speedy check out Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

Conference attendees take off the shine of a good stay

Customer review rating 4.4/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

This my 2nd stay at this hotel (which is now my preferred hotel for Melbourne business trips). My otherwise good experience (check in, check out, room service, the room itself, location were all great) was adversely impacted by the huge number of JW conference delegates staying (I think) at the adjoining IBIS and dining at the joint breakfast facility. The restaurant was packed from before 7am on both days which saw me having to wait up to 10mins for a table, and similar for tea/coffee. The restaurant was understaffed for this concentrated volume, meaning tables were left uncleared as people left and food items ran out (and took time to replace). Perhaps such large delegations would be better suited to dining in an alternative location from the main dining room if they all need to eat before leaving the hotel at a similar time. I paid in excess of $350 per night for my room for this stay, greatly inflated I am sure due to the high occupancy of these delegates. I have left feeling penalized for having stayed.

Dear Benjamin Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regrettably, the number of guests wishing to dine in Pretty Boy Restaurant over this particular week was high and with many of our guests enjoying a leisurely breakfast, this led to extended wait times and of course due to the JW conference which was a group we had staying in the hotel in both Novotel & Ibis who dinned early. From time to time we experience peak periods of service during breakfasts and do all that we can to facilitate our guests; such as offering juice and pastries to those who are waiting and adjusting our operating times of the venue by opening at 6am. As a wider team, additional service staff and an increased kitchen brigade continually monitor and replenish items as required. I am disappointed to note your comments regarding the lack of service & food replenish and have shared your feedback with my team. To expect a high level of service is completely reasonable and it is unfortunate that we failed on this account. We are appreciative of your observations; you have provided us with a valuable perspective of how high volume breakfast numbers can impact the overall experience of our guests and I would like to extend my personal apology for the inconvenience. Perhaps you can contact me directly when planning your next visit so I can personally oversee your reservation to ensure a memorable hotel experience! Thanks David Alexander Hotel Manager

There was little to like about this hotel.

Customer review rating 4.4/5

Paul C. Business - 25/11/2019 Confirmed reviews ALL

I am a regular traveler for work, traveling weekly within Australia and overseas a number of times a year. In the last month I have stayed in Hotels from the Fairmont group in San Francisco, San Jose and Seattle to overnight accommodation in airport hotels in Detroit, St Louis, and Milwaukee. I do not have expectations of the quality of the property, but having once there I have an expectation that staff know what they are doing. From the moment I entered, it was a mess. The Novatel side of reception was closed and I was re-directed to the IBIS desk. When I arrived, they advised me "That I had already checked in". Clearly I had not. Unconvinced, they then tried to argue that I must have a guest to arrived before me. I did not. They then asked for my ID and assured me that I had indeed checked in and I was in my room. It was eventually acknowledged that they had indeed booked someone else into my room, Brian C., and that I could therefore use his room. I also asked to confirm that I was booked for 2 nights. I was advised that I was only booked for one night. Eventually it was resolved that a booking agent had caused this error, not the hotel. The room was small but adequate for my needs. However, I was advised the next morning that the venue at which I was a guest speaker had been moved by the hotel from Level 3 to level 29. That's fine, but my room key did not get me to room 29. I then went back down to reception to get the key recoded and they needed me to tell them what room I wanted to enter. How do I know, your company moved the conference venue. When I eventually arrived on Level 29 I was directed to a room which was in the process of having beds and other furniture removed to accommodate the conference. Tables were being brought into an "executive room" to have 14 female guests from Women Trading Globally Trade Mission funded by the Australian Government, plus me as speaker plus 2 other support staff. Inadequate to say the least. I then argued with the hotel staff for an adjoining room so that the women could have privacy to use the bathroom. Given it was a standard suite, now with 16 women and me as a male presenter, having one co-located bathroom is entirely inappropriate. The women were from Afghanistan, Pakistan, Tibet, Bhutan, Bangladesh and India. Culturally, the shared facilities were completely inappropriate. I also realise that you cannot do anything about the building swaying, but by the end of the day, myself and some guests were feeling the effect of sea-sickness. I would not say it was cyclonic winds, but certainly strong winds. A 33 story building should not sway that much. There was several other minor issues, but I will not labour the point save to say, that every time I thought you had hit rock-bottom, you then began to dig.

Dear Paul Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Paul, is there a suitable time for myself to call you to discus your feedback in more detail. Sincerely, David Alexander Hotel Manager

Central, convenient to most areas of the city, clean, neat and tidy with all the necessary facilities.

Customer review rating 4.4/5

Doug M. Couples - 25/11/2019 Confirmed reviews ALL

Overall a very pleasant experience apart from the first night when we were allocated a disabled room which was really too big for our needs but thankfully we were moved to a more appropriate room for the remainder of our stay and that was compact and more comfortable for us.

Dear Norma We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager

A. on 18 Nov 2019

Customer review rating 4.4/5

Prof D. H. A. Business - 25/11/2019 Confirmed reviews ALL

excellent

Dear Guest Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Alexander Hotel Manager

Short but sweet

Customer review rating 4.4/5

Hasti Business - 24/11/2019 Confirmed reviews ALL

I was only there for one night, but I really enjoyed the stay. Everything was sparkling clean, and I really loved the customised "WELCOME [NAME]" on the TV screen. I was on the 33rd floor, which offered lovely views, and I thought the buffet breakfast had a nice selection as well. I ordered the omelette, which was delicious. Overall, a wonderful stay, and I think I would definitely ask to be put in the same hotel next time I'm in Melbourne.

Dear Hasti Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Alexander Hotel Manager

Comfortable city stay

Customer review rating 4.4/5

Leanne. Solo - 23/11/2019 Confirmed reviews ALL

Friendly welcome. Room was clean and quiet.

Dear Leanne B., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Alexander Hotel Manager
Customer review rating 4.4/5

Martin Business - 22/11/2019 Confirmed reviews ALL

This was not the best stay at this hotel to date The in-room dining tablet did not work during my entire stay and was attended to once by a technician when I rung reception and advised them as well as asking for a hard copy of a in-room dining menu. After 30 minutes I had to ring and follow up again as this was obviously forgotten. The staff member that delivered it did acknowledge this and apologised. As well as this the internet connection in my room was very poor and took multiple times to try and connect

Dear Martin Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please accept our apology on your experience on this stay, this is unacceptable and certainly is not indicative of our usual service standard. We have shared your observations with our management team to address accordingly with their associates. Moreover we have reiterated the importance of providing personalised, professional service as this is at the very core of our undertaking. Martin, perhaps you can contact me directly when planning your next visit so I can personally oversee your reservation to ensure a memorable hotel experience! Sincerely, David Alexander Hotel Manager

great new hotel

Customer review rating 4.4/5

Bruce J. S. Couples - 22/11/2019 Confirmed reviews ALL

from the minute we pulled up to the foyer, we were treated with absolute first class service. The concierge, check in, room were all perfection. The breakfast buffet was also great. position of the hotel in little lonsdale street was central and most convienient for us to walk to the shops and to the theatre. perfect. thankyou

Dear Bruce Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Alexander Hotel Manager

Bad customer service

Customer review rating 4.4/5

Nandini S. Couples - 22/11/2019 Confirmed reviews ALL

The lady manager was so rude and had left a 300$ fine letter in our room with an assumption that someone smoked without even taking to the guest after they know we stayed for 10 days . When asked she spoke to us like as if she didn’t want to listen to our concern and then we had to talk to another manager to resolve this issue . Respecting customer is a basic courtesy

Dear Nandini Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Alexander Hotel Manager

Great location; loved the nightly beer/drink and burger special at the bar.

Customer review rating 4.4/5

Anonymous Couples - 22/11/2019 Confirmed reviews ALL

Overall our stay was great. The only negative was that our room was near the lift and quite noisy during the night.

Dear Joan We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. I do note comments regards your room being allocated near the lift, we have updated your profile to ensure for future visits your room is allocated away from the lifts. I do note a rating of 5/10 for check in, to expect a high level of service is completely reasonable and it is unfortunate that we failed on this account. Moreover, to assist us in improving may I kindly ask in which areas the service was lacking? Perhaps you can contact me directly when planning your next visit so I can personally oversee your reservation to ensure a memorable hotel experience! Sincerely, David Alexander Hotel Manager

Great hotel with great location

Customer review rating 4.4/5

Miri Business - 21/11/2019 Confirmed reviews ALL

Stayed in the hotel twice already for work trips, the service is always pleasant and the rooms are spacious and comfortable. Happened to be there for the 1-year anniversary and complimentary drink and additional discounts were a nice addition to the stay.

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