Novotel Melbourne Central 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,162 reviews

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399 Little Lonsdale Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Meeting rooms & events facilities.

  • Pretty Boy Bar & Restaurant.

  • 24-hour reception and free Wi-Fi for your convenience.

  • Chromecast in every room.

Our accommodation(s)

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Hotel location

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Telephone
Fax +61 3 9929 8858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRETTY BOY BAR & RESTAURANT

Serving you delicious, classic dishes in the same iconic setting; every dish is hand-picked to ensure you have the best experiences that heightens all the sensations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,162 reviews

Customer review rating 3.5/5

Simone R. Friends - Confirmed reviews ALL

Pear the girl at the check in desk was amazing and extremely helpful she went out of her way to assist us and help us with our check in, however our room was extremely small and not like the picture of the one we had booked online it was very narrow with not much space to move around it was a little disappointing. The concierge was also a bit disappointing as we had to wait a long time to talk to someone we then left our bags for the day and when we returned we were taken through the carpark and into a cupboard to retrieve them it seemed like a very strange thing to do.

Dear Simone, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear your kind recognition of Pear at our reception desk. It is wonderful to know she provided such outstanding service during your check-in experience, and we will ensure your compliments are shared with her and the team. However, we are sincerely sorry to learn that other aspects of your stay did not meet expectations. We regret that the room allocated did not align with the images you had viewed at the time of booking, and that the space did not comfortably accommodate your group. Your comments have been shared with our reservations and rooms team for review to ensure better clarity and allocation moving forward. We also apologise for your experience with the concierge service, including the waiting time and the way your luggage collection was handled. This is not the standard of service we aim to provide, and we understand how this would have felt unusual and inconvenient. This will be addressed with the team to improve both efficiency and guest experience. In addition, we are sorry to hear about the condition of the bathroom and will ensure this is followed up with our housekeeping team for further inspection and corrective action. Thank you again for your honest feedback, as it helps us identify where improvements are needed while also recognising our team members who are delivering excellent service. We hope to have the opportunity to welcome you back in the future for a more seamless and comfortable stay. Warm regards, Athena Ng Assistant Manager Novotel Melbourne Central

Customer review rating 5.0/5

Jessica C. Families - Confirmed reviews ALL

My mother and I stayed for just one night prior to my birthday and WOW! Every team member I had contact with was so welcoming, helpful and kind. The little towel birthday cake and amenity was very much appreciated and made me smile as soon as I walked into the room. I will definitely be back one day!

Dear Jessica C., Thank you for your wonderful feedback regarding your recent stay at Novotel Melbourne Central. We are truly delighted to hear that you and your mother had such a memorable experience celebrating your birthday with us. It’s fantastic to know that our team made you feel so welcomed, and that the birthday amenity brought a smile to your face — we will be sure to share your kind words with the team. We also sincerely appreciate your loyalty as an ALL – Accor Live Limitless Gold member. Your support means a great deal to us, and we are so pleased that we could make your stay special. Thank you once again for your kind recommendation. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Athena Ng Assistant Manager Novotel Melbourne Central

Customer review rating 2.5/5

Cleophas P. Couples - Confirmed reviews ALL

The location is good. However we found that even though we did not have breakfast included with our stay, this resulted in us not being able to have breakfast on Saturday 18th April 2026 at about 09:35am. The person who was in charge of welcoming people in the restaurant for breakfast seemed to stress that our booking did not have breakfast included and so my wife who had got to the restaurant earlier than I felt that she was being improperly treated as she was made to “sit” and wait for me. When I arrived at breakfast, the Accor employee also said to he that our booking did not have breakfast included and already my wife had signalled to me that she was not happy. I responded to the Accor employee that even if we did not have breakfast included, surely we could make arrangements to have breakfast as we needed and we should be able to get all the discounts which go with bring an AllAccor+Explorer member. The response was that we could fob this but the fact that our booking did not include breakfast seemed to be somewhat difficult with the Accor restaurant welcoming person, a male. So my wife instead decided she was not going to have breakfast as arranging for breakfast seemed to have been becoming a bother for the Accor person. So, I said to the Accor person under the circumstances I could not go ahead and have breakfast by myself. I then said tote Accor person it was unfortunate because Accor had just lost this sale! The Accor person responded by saying that someone else would come and have the breakfast to which I responded: “But your company, Accor, had just lost this sale but they will still pay you today but your company is making less sales today than revoked otherwise have made. We left the restaurant with making any further arrangements for breakfast. Instead we went and had breakfast in one of the restaurants the well-known Hardware Lane in Melbourne. I must state that in my experience prior to this we had always been able to have breakfast at any Accor group hotels as we needed following making any suitable arrangements as needed. It was however an unfortunate situation in this case and we could not understand why this was so.

Customer review rating 5.0/5

Antony J. Couples - Confirmed reviews ALL

As always my stay even though it was very brief was delightful as always.

Dear Antony, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that, even though your visit was brief, you once again had a seamless and delightful experience. It is especially rewarding to know that everything from your booking through the Accor ALL App to your overall stay met your expectations. We truly appreciate your kind recognition of Bharat. Your feedback will be shared with him, and we are sure it will mean a great deal to know he contributed to making your stay enjoyable. We are also pleased that you valued the recognition as an ALL member, along with our sustainability initiatives and ongoing efforts to reduce single-use plastics. Thank you once again for your continued loyalty as a Silver member of ALL – Accor Live Limitless. We look forward to welcoming you back again very soon at Novotel Melbourne Central. Warm regards, Athena Ng Assistant Manager Novotel Melbourne Central

Customer review rating 4.5/5

Brendan P. H. Business - Confirmed reviews ALL

Five day stay, 01:15 check in and the process was friendly and seamless. The only negative part of my experience is the $70 / day charge for parking. Even in todays high cost of living that is a over the odds

Dear Brendan, Thank you for taking the time to share your feedback following your recent five-night stay with us. We are delighted to hear that you had a seamless and friendly check-in experience, even at your late arrival time, and that our team was able to make you feel welcome after a long day of travel. It is also wonderful to know that you found your room spotless and enjoyed the support and service provided by our team throughout your stay. We truly appreciate your kind recognition of the Duty Manager and reception team on the night of your arrival, and we will be sure to share your feedback with them. We also thank you for your comments regarding parking. We understand your concern about the daily rate and appreciate your feedback, which will be shared with our management team as we continue to review our offerings in line with guest expectations and market conditions. It is also great to hear your positive comments regarding our housekeeping sustainability initiative and concierge service, and we are pleased these contributed positively to your stay. Thank you once again for your valuable feedback and for choosing Novotel Melbourne Central. We look forward to welcoming you back in the future. Warm regards, Athena Ng Assistant Manager Novotel Melbourne Central

Other web-users rate our hotel

  • 1,055 reviews 9.7/10 Location
  • 1,353 reviews 7.6/10 Room
  • 1,143 reviews 8.4/10 Service
  • 10 reviews 7.1/10 WiFi
  • 510 reviews 8.3/10 Cleanliness
  • 305 reviews 7.4/10 Breakfast
  • 259 reviews 7.1/10 Food
  • 233 reviews 8.4/10 Vibe

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