The Sebel Residences, Melbourne Docklands 4 stars

Started out bad with the receptionist watching me struggle trying to open the door to use their luggage trolley and have my dog in a stroller on my own and do nothing. Was advised they only has one dog friendly room left so had no choice but to stay in this grim room. They want a $150 pet cleaning fee, when I should be charging them - had to clean it. Dust and food crumbs everywhere. My dog doesn't even want to be here! Literally nothing she could get dirty! It's dirty enough. Holes and scratches in 20 yr old furniture. Half rolled up rug that's too big, toilet seat too small. Only 3 TV channels work. No welcome drink offered - silver member. Just grim! Can't believe 4* 😳

This was very disappointing. The window blinds did not darken the room hardly at all. The traffic noise from cars and trains, and trams was loud and consistant until the early hours of the morning. We did not even have a spars blanket or pillow. Room had all amenities and was clean. Great location for getting in and ouf of city.

Would never stay here again! Location is great… the staff are awful! We arranged late checkout… only to have housekeeping walk in on my wife in the shower. They waited outside her door while she grabbed her things. When we spoke to reception she laughed and said oh well I didn’t charge your card yet. Massive invasion of privacy and treated terribly for their mistake. Stay elsewhere is my advice

This is convenient to get to from the trams/Skybus/Southern Cross station and the studio was reasonably comfortable BUT We always travel with special clip together cutlery - a gift from our daughter - we left the forks on the sink to wash and house keeping threw them away but did not take away the two empty cans and one bottle which were rubbish. When I complained I think the bloke on the desk thought it was a bit of a joke. The housekeeping manager was supposed to call us but of course they have not. They will be very hard to replace. The bed had just one rather flat pillow each so had to try to use hard couch cushions which was not very successful. The air conditioning in the lounge room broke down in hot weather which was not comfortable. We hung up our towels as directed to say we would be 'green' and not waste energy but they took them and replaced them anyway. We are Platinum Accor members - won't be staying there again!

The hotel is easy to get to from the airport, then easy to get around using trams. The 3x2 apartment was spacious however very dated and not to the standard I expected from a Sebel property or from photos online. We had issues with the air conditioner, which the management got to as soon as possible but was not a great first night. The property we were in was quite dated, in particular the bathrooms and kitchen had a cupboard door that wouldn’t open. There is no room servicing for less than 7 days however no cleaning appliances which would have been useful for general tidying with children. Overall location is fine and fit our family comfortably but there were more than a few things that left us disappointed and not to the standard expected of Accor.