ibis Melbourne Central 3.5 stars

Customer review rating (ALL Rating) 4.4/5 2,923 reviews

Best price
guarantee
ibis Melbourne Central - Image 1
ibis Melbourne Central - Image 2
ibis Melbourne Central - Image 3
ibis Melbourne Central - Image 4
399 Little Lonsdale Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in downtown Melbourne, with free tram available for your convenience.

  • 24-hour reception, and free Wi-Fi available.

  • On-site restaurant and bar as well as an array of dining options available nearby.

  • Affordable and well appointed rooms of varying comfort levels with all the tech you need.

  • Access to 4.5 star guest services from Novotel for luxury on a budget.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Compact Room 1 Queen Bed

Photo out of - Compact Room 1 Queen Bed

Everything you need in compact surrounds. Compact rooms feature a queen bed, semi open plan bathroom with rainfall shower, 49-inch Smart TV with Chromecast, mini refrigerator, complimentary high speed Wi-Fi and offers 24 hour in room dining service.

  • Views:

    City View

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • TV with on-screen billing info
  • Web TV
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 13 m² / 139 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View
See availabilities

Featuring a queen bed, semi open plan bathroom with rainfall shower, 49-inch Smart TV with Chromecast, mini refrigerator, complimentary high speed Wi-Fi and comfy work space. This room is everything you need for business or holiday in 17 square metres.

  • Views:

    City View

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • TV with on-screen billing info
  • Web TV
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Experience comfort in our 30m² city-view room with a king bed and single bed (or 3 singles on request-note when booking). Enjoy an open-plan accessible bathroom, 49" Smart TV with Chromecast, mini fridge, and free high-speed Wi-Fi.

  • Views:

    City View

Max. number of persons
3
Accessibility
Accessible room

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Featuring 2 single beds, semi open plan bathroom with rainfall shower, 49-inch Smart TV with Chromecast, mini refrigerator, complimentary high speed Wi-Fi and comfy work space. This room is everything you need for business or holiday in 18 square metres.

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • TV with on-screen billing info
  • Web TV
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Featuring 2 double beds, semi open plan bathroom with rainfall shower, 49-inch Smart TV with Chromecast, mini refrigerator, complimentary high speed Wi-Fi and comfy work space. This room is everything you need for business or holiday in 30 square metres.

  • Views:

    City View

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • TV with on-screen billing info
  • Web TV
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

ibis Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Telephone
Fax +61 3 9929 8858
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 259 rooms
  • 13 rooms for people with reduced mobility
  • 14 connecting rooms
  • 259 non-smoking rooms
  • 15 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks Additional charge

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Well-being

InBalance Health and Fitness Additional charge

  • On site
  • On site
  • Indoor parking
  • Private
  • 40 parking spaces
  • Max Limited Height: 0.02 m / 6.56 ft

  • Parking pricing: 80 AUD 80 AUD Per day

Security

  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

PRETTY BOY BAR & RESTAURANT

Photo out of - PRETTY BOY BAR & RESTAURANT

Serving you delicious, classic dishes in the same iconic setting; every dish is hand-picked to ensure you have the best experiences that heightens all the sensations.

Cooking style
Italian
Classifications & labels
0
Capacity
120
Accessibility
Accessible service
399 Little Lonsdale Street, 3000 Melbourne, Australia
Telephone +61 3 9929 8888
Menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation
  • Takeaway Meals
  • Private lounge

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu

Serving you delicious, classic dishes in the same iconic setting; every dish is hand-picked to ensure you have the best experiences that heightens all the sensations.

Choose from a variety of buffet dishes created to energize your day from the creative team at Pretty Boy.

Designed around current trends of functional cardio and weight based fitness, the Inbalance health and fitness centre is complimentary for all Ibis guests and is located on level 3 of the property.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,923 reviews

Customer review rating 1.0/5

Hannah M. Business - Confirmed reviews ALL

Dear Hannah, Thank you for taking the time to share your feedback. While we are pleased that you were satisfied with the hotel itself, we are genuinely sorry that your interaction with the team member on duty left you feeling dismissed and unwelcome. It is clear from your comments that this interaction caused considerable frustration, particularly in relation to the information you were given. As we do not yet have the details needed to understand what occurred, we would sincerely appreciate it if you could tell us a little more about the assistance you were seeking, what was communicated and, if possible, the approximate time of the interaction. This would help us review the circumstances fairly and address your concerns with the attention they deserve. We greatly value your loyalty as an ALL Platinum member and regret that the service you received did not reflect the respectful, transparent and welcoming experience you should expect from us. Warm Regards, Shelton QI Night Manager Novotel Ibis Melbourne Central

Customer review rating 4.0/5

Joseph P. Friends - Confirmed reviews ALL

Dear Joseph P., Thank you for your feedback regarding the bathroom amenities and our happy hour. We appreciate your suggestions and are glad to hear that your overall experience was positive. Your insights help us enhance our services for future guests. Warm Regards, Shelton QI Night Manager

Customer review rating 4.0/5

Huijun W. Couples - Confirmed reviews ALL

Dear Huijun W., Thank you for your positive feedback regarding the cleanliness of your room and the service provided by our staff. We appreciate your comments about the hot water supply and air conditioning, and we will take these points into consideration for future improvements. Warm Regards, Shelton QI Night Manager

Customer review rating 5.0/5

Christine G. Families - Confirmed reviews ALL

Dear Christine g., Thank you for your positive feedback. We are delighted to hear that you found our location convenient and enjoyed a comfortable stay. Our team strives to provide friendly and helpful service, and your kind words will be shared with them. Warm Regards, Shelton QI Night Manager

Customer review rating 4.5/5

Dianne P. Business - Confirmed reviews ALL

Dear Dianne P., Thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and the smooth check-in process. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm Regards, Shelton QI Night Manager

Dear Guest, Thank you for providing such detailed feedback. We are pleased that our central location suited your short stay and that you enjoyed the buffet, particularly the egg selection and fresh juicer. However, we are sorry that the overall standard did not feel appropriate for the price paid. The intermittent bathroom odour, insufficient shower temperature, limited luggage space and Chromecast connection issue all reduced the comfort and functionality of your room. Most concerning was the repeated failure of your key cards in one particular lift. Having to wait for another lift, seek assistance from reception or travel via another guest’s floor was extremely inconvenient. We also regret that, despite reporting the issue several times, you received no clear follow-up or resolution. We are equally concerned to learn that you experienced severe gastrointestinal illness during your stay. While it is not possible to determine its cause from the information available, we understand why you became concerned about the juice and equipment cleanliness, and we take such feedback seriously. Please accept our sincere apologies for the repeated inconvenience and frustration that affected your stay. Warm Regards, Shelton QI Night Manager Novotel Ibis Melbourne Central

Customer review rating 4.5/5

Sue C. Families - Confirmed reviews ALL

well priced great value for money

Dear Guest, Thank you for taking the time to rate your stay with us. We are delighted to know that you had a positive experience at Novotel Ibis Melbourne Central. Your rating is greatly appreciated and provides meaningful encouragement to our team. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to Melbourne. Warm Regards, Shelton QI Night Manager Novotel Ibis Melbourne Central

Customer review rating 4.5/5

Murray Y. Business - Confirmed reviews ALL

Had a great stay, a little confronting with the self check in until I noticed you could check in with novotel. Had a shower issue, but if the previous guest did not alert you on the issue then that is not a fault of the hotel. The issue was address prior to my return for the second night stay. Thanks

Dear Murray, Thank you for sharing your experience. We are delighted that you had a great stay and appreciate your understanding regarding the shower issue. We understand that the self-check-in process can feel a little unfamiliar or confronting at first, particularly when it is not immediately clear that assistance is also available from our reception team. We are glad you were able to locate the staffed check-in option and complete your arrival comfortably. We are also pleased that the shower issue was resolved before you returned for your second night. Thank you for bringing it to our attention and for recognising the team’s prompt response. Your patience and fair-minded feedback are sincerely appreciated. We hope to welcome you back for another enjoyable stay, with an even smoother arrival next time. Warm Regards, Shelton QI Night Manager Novotel Ibis Melbourne Central

Customer review rating 4.5/5

Migs R. Couples - Confirmed reviews ALL

All good!

Dear Migs R., Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our accommodations comfortable and our location convenient. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm Regards, Shelton QI Night Manager

Customer review rating 1.0/5

Hannah M. Business - Confirmed reviews ALL

Overall everything was fine in terms of venue but how we were treated, was like we were an inconvenience to the guy on shift. He underestimated our hospitality knowledge and lied through his teeth. Not impressed considering im very loyal to accor being a Platinum member

Dear Hannah, Thank you for taking the time to share your feedback. While we are pleased that you were satisfied with the hotel itself, we are genuinely sorry that your interaction with the team member on duty left you feeling dismissed and unwelcome. It is clear from your comments that this interaction caused considerable frustration, particularly in relation to the information you were given. As we do not yet have the details needed to understand what occurred, we would sincerely appreciate it if you could tell us a little more about the assistance you were seeking, what was communicated and, if possible, the approximate time of the interaction. This would help us review the circumstances fairly and address your concerns with the attention they deserve. We greatly value your loyalty as an ALL Platinum member and regret that the service you received did not reflect the respectful, transparent and welcoming experience you should expect from us. Warm Regards, Shelton QI Night Manager Novotel Ibis Melbourne Central

Customer review rating 4.0/5

Joseph P. Friends - Confirmed reviews ALL

over all every things was very good and Happy hour need to improve

Dear Joseph P., Thank you for your feedback regarding the bathroom amenities and our happy hour. We appreciate your suggestions and are glad to hear that your overall experience was positive. Your insights help us enhance our services for future guests. Warm Regards, Shelton QI Night Manager

Customer review rating 4.0/5

Huijun W. Couples - Confirmed reviews ALL

Comments as above

Dear Huijun W., Thank you for your positive feedback regarding the cleanliness of your room and the service provided by our staff. We appreciate your comments about the hot water supply and air conditioning, and we will take these points into consideration for future improvements. Warm Regards, Shelton QI Night Manager

Customer review rating 5.0/5

Christine G. Families - Confirmed reviews ALL

staff were very helpful ans friendly

Dear Christine g., Thank you for your positive feedback. We are delighted to hear that you found our location convenient and enjoyed a comfortable stay. Our team strives to provide friendly and helpful service, and your kind words will be shared with them. Warm Regards, Shelton QI Night Manager

Customer review rating 4.5/5

Dianne P. Business - Confirmed reviews ALL

Good location, comfortable bed, easy checkin

Dear Dianne P., Thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and the smooth check-in process. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm Regards, Shelton QI Night Manager

Customer review rating 5.0/5

Nicole P. Friends - Confirmed reviews ALL

Had a lovely stay, staff were so friendly especially the concierge team.

Dear Nicole P., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our beautiful rooms and that our staff, particularly the concierge team, made a positive impression on your experience. We look forward to welcoming you back in the future. Warm Regards, Shelton QI Night Manager

Customer review rating 3.0/5

Kerre A. W. Solo - Confirmed reviews ALL

The room was very small and cramped.

Dear Kerre A. W., Thank you for sharing your feedback regarding your experience with us. I appreciate your comments about the room size, and I understand that it may not have met your expectations. We aim to provide a comfortable stay for all our guests. Warm Regards, Shelton QI Night Manager

Customer review rating 4.0/5

Kwan M. L. Couples - Confirmed reviews ALL

Auto check in machine doesn’t work Told the staffs but no response

Dear Kwan M. L., Thank you for your positive feedback regarding our facilities. I apologize for the inconvenience you experienced with the auto check-in machine and the lack of response from our team. Your comments are valuable to us, and we will ensure they are addressed. The maintenance for the kiosk has been scheduled, and we are looking forward to seeing you again in the future. Warm Regards, Shelton QI Night Manager

Customer review rating 3.5/5

Kate W. Business - Confirmed reviews ALL

I stayed for three nights and found it to be a decent hotel in a convenient location. I was disappointed to discover that my room didn't have a desk as I was travelling for business. It would be good if this were a bit clearer in the room photos and description. I also had an issue with the TV in my room turning itself on randomly, where I ended up having to switch it off at the wall to prevent my sleep being disturbed.

Dear Kate, Thank you for sharing your feedback following your three-night stay. We are pleased that you found the hotel comfortable overall and our location convenient. We understand your disappointment at finding there was no desk in the room, particularly when travelling for business and needing a suitable workspace. Room layouts and furnishings vary between categories, but this should be communicated more clearly through the room descriptions and photographs so guests can make an informed choice when booking. We are also sorry about the television repeatedly switching itself on. Having to turn it off at the wall to avoid being disturbed is understandably frustrating and should not have been necessary. Your comments have highlighted a technical fault requiring attention. We regret that these issues affected the practicality of your stay and interrupted your rest. Thank you for raising them so clearly, and we hope to provide you with a more suitable and trouble-free room on your next visit. Warm Regards, Shelton QI Night Manager Novotel Ibis Melbourne Central

Customer review rating 2.0/5

Courtney N. Solo - Confirmed reviews ALL

The location was fantastic for shopping in CBD. 10/10 location. Room was strangly designed. Very small which is understandable for location, but strange utilisation of space, with two large counters dominating the room. Was fine for just me, would be no good for 2 occupants with suitcases. Definately not optimal design. Low quality shampoo/conditioner. Glad I brought my own. My low score is because of the door though. My card WOULD NOT consistently open the door. My neighbours must have heard me swearing every time I'd get back, because it took a minute or so of fiddling to get in. Went to reception to start with because I couldn't get in, and reception came up and basically said I was doing it wrong. I have stayed in hotels all around the world, I've never struggled with a door before. It was poor technology, not poor user, but that's not how staff made me feel. In addition, the doors were loud, heavy and every time someone opened/closed it would bang.

Dear Coutney N., Thank you for sharing such detailed feedback. We are pleased that you found our CBD location excellent for shopping and exploring the city. We appreciate your comments regarding the room layout. While the compact size may be expected in a central location, we understand your concern that the large counters reduced the usable space and would make the room difficult to navigate for two guests with luggage. We are also sorry that the quality of the bathroom amenities did not meet your expectations. Most concerning was the repeated difficulty accessing your room. Regardless of the cause, the key card and door should have worked consistently, and the issue should have been properly investigated when you first sought assistance. We sincerely apologise that the response you received made you feel blamed rather than supported. Having to struggle with the door each time you returned was frustrating enough without feeling that your concern was dismissed. We also recognise how the heavy doors and loud closing noise affected the comfort of surrounding rooms. We regret that these issues outweighed the advantages of our location and resulted in your low rating. Warm Regards, Shelton QI Night Manager Novotel Ibis Melbourne Central

Customer review rating 3.5/5

Mcarthur C. Business - Confirmed reviews ALL

I had a 4 day stay for business. The hotel was clean and well located. The only mild inconvenience is the shower water temperature would change randomly.

Dear McArthur C., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found our hotel clean and well located. However, I acknowledge your concern about the fluctuating shower water temperature and appreciate you bringing this to our attention. Warm Regards, Shelton QI Night Manager

Customer review rating 4.5/5

Rainbow M. Couples - Confirmed reviews ALL

The hotel is located in an area with easy accessibility to transportation, food, and shopping. Staff in the reception desk were friendly and effective. They made us feel very comfortable staying in this hotel.

Dear Rainbow M., Thank you for your kind words regarding our location and the service provided by our reception team. We are delighted to know that you felt comfortable during your stay. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. Warm Regards, Shelton QI Night Manager

Customer review rating 5.0/5

Mulatiningsih B. Business - Confirmed reviews ALL

Thanks for letting me to store my suitcase after I checked out

Dear Guest, Thank you for taking the time to rate your stay with us. We are delighted to know that you had a positive experience at Novotel Ibis Melbourne Central. Your rating is greatly appreciated and provides meaningful encouragement to our team. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to Melbourne. Warm Regards, Shelton QI Night Manager Novotel Ibis Melbourne Central

Customer review rating 4.5/5

Mridul G. Business - Confirmed reviews ALL

Excellent

Dear Guest, Thank you for taking the time to rate your stay with us. We are delighted to know that you had a positive experience at Novotel Ibis Melbourne Central. Your rating is greatly appreciated and provides meaningful encouragement to our team. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to Melbourne. Warm Regards, Shelton QI Night Manager Novotel Ibis Melbourne Central

Customer review rating 4.5/5

Denise H. Solo - Confirmed reviews ALL

Once again a very pleasant stay in a clean, convenient room. All staff courteous and helpful ...hats off to the training team. Restaurant and bar perfect options too. Will be returning.

Dear Guest, Thank you for taking the time to rate your stay with us. We are delighted to know that you had a positive experience at Novotel Ibis Melbourne Central. Your rating is greatly appreciated and provides meaningful encouragement to our team. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to Melbourne. Warm Regards, Shelton QI Night Manager Novotel Ibis Melbourne Central

Customer review rating 5.0/5

Ixara J. Y. Friends - Confirmed reviews ALL

Always smooth and hassle free

Dear Guest, Thank you for taking the time to rate your stay with us. We are delighted to know that you had a positive experience at Novotel Ibis Melbourne Central. Your rating is greatly appreciated and provides meaningful encouragement to our team. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to Melbourne. Warm Regards, Shelton QI Night Manager Novotel Ibis Melbourne Central

Other web-users rate our hotel

  • 1,962 reviews 9.6/10 Location
  • 2,282 reviews 6.4/10 Room
  • 1,765 reviews 8.6/10 Service
  • 23 reviews 6.1/10 WiFi
  • 1,139 reviews 4.4/10 Comfort
  • 1,013 reviews 8.2/10 Cleanliness
  • 430 reviews 8.8/10 Breakfast
  • 305 reviews 8.3/10 Vibe

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Melbourne Hotels