ibis Melbourne Central 3.5 stars

Customer review rating (ALL Rating) 4.4/5 3,051 reviews

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399 Little Lonsdale Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in downtown Melbourne, with free tram available for your convenience.

  • 24-hour reception, and free Wi-Fi available.

  • On-site restaurant and bar as well as an array of dining options available nearby.

  • Affordable and well appointed rooms of varying comfort levels with all the tech you need.

  • Access to 4.5 star guest services from Novotel for luxury on a budget.

Our accommodation(s)

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Hotel location

ibis Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Telephone
Fax +61 3 9929 8858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRETTY BOY BAR & RESTAURANT

Serving you delicious, classic dishes in the same iconic setting; every dish is hand-picked to ensure you have the best experiences that heightens all the sensations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,051 reviews

Customer review rating 5.0/5

Donna L. C. Families - Confirmed reviews ALL

We will def stay here again next time we visit Melbourne. Appreciated the early check in on arrival and an extra 1hr for checkout which was greatly appreciated as I was battling food poisoning from eating a dodgy kebab so the extra hour to rest before our flight was appreciated.

Dear Donna, Thank you for taking the time to share your positive experience. We are delighted to hear that you found our beds comfortable and our location convenient for your visit. It is our pleasure to accommodate early check-in and late checkout requests whenever possible, and we are glad this helped you during your time of need. We look forward to welcoming you back to ibis Melbourne Central on your next visit to Melbourne. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 4.0/5

David N. Couples - Confirmed reviews ALL

Room fine and no issues. Having the basin in the room a bit strange especially as it means you face mirror sideways on. Our fault in not booking the accommodation earlier as we knew we were going to be in Melbourne over 6 months ago, as once the Grand Prix dates announced prices skyrocketed

Dear David, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that the room met your needs. We understand that the layout of the basin can be unconventional, and we appreciate your understanding regarding the pricing fluctuations during peak events such as the Grand Prix. Your comments are valuable to us as we strive to enhance our guest experience. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 4.5/5

Alexandra D. Couples - Confirmed reviews ALL

Clean and comfortable

Dear Alexandra, Thank you for your kind feedback regarding our location and comfort. We are pleased to hear that you found our hotel clean and comfortable. Your satisfaction is our priority, and we appreciate your support. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 4.5/5

Georgia L. T. Friends - Confirmed reviews ALL

Staff were friendly, room was comfortable and location was perfect for tram access and roaming the CBD.

Dear Guest, Thank you for your positive feedback. We are thrilled to hear that you found our location convenient and enjoyed the comfort of your room. Our team takes pride in delivering friendly service, and it is wonderful to know this made your stay enjoyable. Best regards, ibis Melbourne Central

Customer review rating 1.0/5

Chun C. Families - Confirmed reviews ALL

I stayed for 3 days. On day 1, I had a car parked in the garage. The front desk said the parking fee was 70 AUD, but it could be changed to 60 AUD after registering as a member. At that time, they charged 70 AUD to my credit card. When I checked out 3 days later, I communicated with the person at check-out and told them that I was overcharged by 10 AUD. The front desk said they would discuss the refund with the manager. However, I never received this refund. It's fraud.

Dear Chun C., Thank you for your feedback regarding your recent stay with us. I sincerely regret to hear about your experience with the parking fee and the lack of communication regarding the refund. At ibis Melbourne Central, we strive to maintain transparency in our pricing and billing processes. I understand that this situation caused frustration, and I truly appreciate you bringing it to our attention. Please note that a refund of $10 has now been processed back to your account. We sincerely apologise for any inconvenience caused and appreciate your understanding. Your feedback is valuable to us as we continue working to improve our services and guest experience. If there is anything further we can assist you with, please do not hesitate to contact us. Thank you again for your feedback, and we hope to welcome you back in the future. Best regards, ibis Melbourne Central

Other web-users rate our hotel

  • 2,034 reviews 9.6/10 Location
  • 2,358 reviews 6.4/10 Room
  • 1,842 reviews 8.5/10 Service
  • 29 reviews 4.1/10 WiFi
  • 1,217 reviews 4.3/10 Comfort
  • 1,036 reviews 8.1/10 Cleanliness
  • 475 reviews 8.9/10 Breakfast
  • 342 reviews 8.1/10 Food

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