ibis Melbourne Central 3.5 stars

Dear Maureen M., Thank you for taking the time to share your feedback following your recent stay at Novotel & ibis Melbourne Central. We are pleased to hear that you found our team great and appreciate your continued loyalty as an ALL – Accor Live Limitless member of more than 20 years. Your long-standing support is incredibly important to us. However, we are very sorry to hear that your recent experience at Pretty Boy was disappointing, particularly given that you have dined with us many times over the years. We understand how frustrating it must have been to receive food that did not meet the standard you have come to expect from the restaurant. Your comments will be shared with our Food & Beverage management team for review and follow-up. We also appreciate your feedback regarding the in-room welcome amenities. We understand that, as a long-standing ALL member, you expected the recognition to feel more meaningful. Your comments regarding the welcome gift and complimentary water have been noted and will be shared with the relevant management team for consideration. We sincerely value your more than 20 years of loyalty and are disappointed that this recent experience left you feeling let down. We hope we can have the opportunity to restore your confidence in Novotel & ibis Melbourne Central and provide you with the experience and recognition you deserve as a valued returning guest. Warm regards, Baits Gerard Assistant Manager

Dear Alvin A., Thank you for taking the time to share your feedback following your recent stay at Novotel & ibis Melbourne Central. We are pleased to hear that you had a comfortable stay and appreciated our convenient central location. We also appreciate your feedback regarding the hallway carpet. We understand that the condition and presentation of our common areas are an important part of the overall guest experience. Your comments have been noted and will be shared with our management team for consideration as we review our property maintenance and refurbishment priorities. Thank you again for your constructive feedback. We truly appreciate you bringing this to our attention and hope to welcome you back to Novotel & ibis Melbourne Central for another comfortable stay. Warm regards, Baits Gerard Assistant Manager

Dear Sebastian R., Thank you for taking the time to share your wonderful feedback following your recent stay at Novotel & ibis Melbourne Central. We are delighted to hear that you found the hotel super clean, easy-going, and great value for money. It is wonderful to know that you had no major concerns during your stay. We also appreciate your feedback regarding the gym equipment. We understand that having a wider range of quality equipment can make a difference to guests who wish to maintain their fitness routine while travelling. Your suggestion will be shared with our management team for consideration. Thank you once again for choosing Novotel & ibis Melbourne Central. We truly appreciate your positive feedback and look forward to welcoming you back. Warm regards, Baits Gerard Assistant Manager

Dear Michael D., Thank you for taking the time to share your feedback following your recent stay at Novotel & ibis Melbourne Central. We are pleased to hear that you had an overall good stay and that the shower was the only issue you experienced. We sincerely apologise for the inconsistent water temperature, as we understand how frustrating it can be when the shower continually changes from hot to cold. We have noted your feedback and will share it with our Engineering team for further investigation and attention. Thank you again for bringing this to our attention. We appreciate your constructive feedback and hope to welcome you back to Novotel & ibis Melbourne Central for an even more comfortable stay. Warm regards, Baits Gerard Assistant Manager

Dear Wei Y. C., Thank you for taking the time to share your detailed feedback following your recent stay at Novotel & ibis Melbourne Central. We are pleased to hear that you enjoyed our convenient location and found our team friendly and welcoming. We are also delighted to hear that Pear made a positive impression during your stay. We will certainly share your kind recognition with Pear. We sincerely apologise, however, that your shower experience was not as pleasant as expected. We understand how frustrating it can be when the water temperature fluctuates and requires constant adjustment. Your suggestion regarding a hand shower and better control of the water flow is appreciated, and we will share your feedback with our Engineering team for consideration. We also apologise that your bed was not made during your two-night stay. While we are pleased that the rubbish was attended to, we understand that the room should have been serviced according to the applicable housekeeping service. We also appreciate your observation regarding the towels and will reinforce with the team the importance of following guests' preferences regarding towel replacement. Thank you again for your honest and constructive feedback. We appreciate your comments and hope to provide you with a more comfortable and seamless experience on your next visit to Novotel & ibis Melbourne Central. Warm regards, Baits Gerard Assistant Manager