ibis Melbourne Central 3.5 stars

Dear Ruth E., Thank you for taking the time to share your feedback following your recent stay at Ibis Melbourne Central. We are delighted to hear that you enjoyed our central location, with easy access to nearby tram and train stations, and that you found your room comfortable and well presented. It is also pleasing to know that your room was thoroughly cleaned and restocked on one of the mornings during your stay. However, we are sorry to learn that the housekeeping service was inconsistent on another day, and that your room was only partially serviced, with the tea and coffee amenities not replenished. Please accept our sincere apologies for this oversight and the inconvenience of not having coffee available the following morning. Your feedback has been shared with our Housekeeping leadership team as a coaching opportunity. We will reinforce our room servicing and inspection procedures to ensure all guest amenities are replenished consistently during each service. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Ibis Melbourne Central and provide you with an even better experience. Warm regards, Baits Gerard Assistant Manager

Dear Lisa J. Y., Thank you for taking the time to share your feedback following your recent stay at Ibis Melbourne Central. We are pleased to hear that you enjoyed our convenient location and found it easy to walk from the train station and explore Melbourne. We also appreciate your understanding that our compact room suited your one-night stay. However, we are sincerely sorry to learn that the cleanliness of your room did not meet your expectations. Please accept our apologies for the condition under the bed and the cleanliness of the shower screens. This is certainly not the standard we strive to deliver, and we appreciate you taking the time to notify our Reception team and provide photographs upon check-out. We are also sorry that noise from other guests disturbed your evening. We understand the importance of a peaceful night's sleep and regret that the behaviour of other guests impacted your stay. Your feedback has been shared with both our Housekeeping and Duty Manager teams. We will reinforce our room inspection procedures and continue to monitor and respond promptly to excessive noise to help ensure a comfortable environment for all guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Ibis Melbourne Central and provide you with the high standard of cleanliness and service you rightfully expect. If you would like to discuss your experience further, please feel free to contact me directly at Ba… Warm regards, Baits Gerard Assistant Manager

Dear Simon R., Thank you for taking the time to share your kind feedback following your recent stay at Ibis Melbourne Central. We are delighted to hear that you enjoyed a quiet and comfortable stay and found our check-in and check-out process to be quick and easy. It is also wonderful to know that you found your room clean, modern, and well equipped with everything you needed during your visit. Your kind comments are greatly appreciated and will be shared with our team, who work hard to provide a welcoming and enjoyable experience for all our guests. Thank you once again for your lovely review. We truly appreciate your support and look forward to welcoming you back to Ibis Melbourne Central in the near future. Warm regards, Baits Gerard Assistant Manager

Dear Erica L. V., Thank you for taking the time to share your feedback following your recent stay at ibis Melbourne Central. We are delighted to hear that you enjoyed our convenient central location and found the hotel to be very clean. It is wonderful to know that our hotel was the perfect fit for your trip and provided everything you needed for a comfortable stay. We also appreciate you taking the time to share your experience regarding the café. We are sorry to hear about the long wait for your coffees. However, we would like to clarify that Golden Mug is an independently operated café and is not part of ibis and Novotel Melbourne Central. Our hotel offers one restaurant located on Level 1 and one bar on Level 2, both operated by our team. While we are unable to comment on the service provided by Golden Mug, we appreciate you bringing your experience to our attention. Thank you once again for your kind feedback. We truly appreciate your support and look forward to welcoming you back to ibis Melbourne Central for another enjoyable stay. Warm regards, Baits Gerard Assistant Manager

Dear Krystal N. C., Thank you for taking the time to share your feedback following your recent stay at ibis Melbourne Central. We are delighted to hear that you continue to choose our hotel whenever you travel to Melbourne for work. It is wonderful to know that you value our convenient location, competitive pricing, and that our team and facilities consistently meet your expectations. Your kind words about our staff always being available to help are truly appreciated, and we will be sure to share your compliments with the team. We also appreciate your feedback regarding the shower. As part of Accor's sustainability commitment, our water pressure is set within an environmentally responsible range to help conserve water while still providing a comfortable guest experience. However, we are sorry to hear that the water temperature became inconsistent during your shower. Please rest assured that we have shared your comments with our Engineering team to inspect the shower and ensure it is operating as intended. Thank you once again for your continued support. We look forward to welcoming you back to ibis Melbourne Central on your next work trip. Warm regards, Baits Gerard Assistant Manager