Dear Bernard, Thank you for your wonderful review of Mantra on Little Bourke! We’re pleased to hear you enjoyed your stay with us. Your feedback is important to our team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon! Warm regards, Olivia Assistant Manager Mantra on Little Bourke

Dear Beverley, Thank you for your wonderful feedback on your recent stay with Mantra on Little Bourke. We are delighted to hear that you enjoyed the modern comforts of the hotel, our amenities, and especially our convenient location close to everything Melbourne has to offer. It was a pleasure having you stay with us, and we hope to welcome you back again soon. Sincerely, Aditya Shah Front Office Manager

Dear Wendy, Thank you for your wonderful review on the recent stay at our hotel. We’re delighted to hear that you enjoyed our central location and found it convenient for exploring Melbourne, with easy access to trams, the CBD, and the many nearby dining options. We truly appreciate your feedback and hope to welcome you back to Mantra on Little Bourke for another enjoyable stay soon. Sincerely, Aditya Shah Front Office Manager

Dear Sylvia, Thank you for sharing your feedback on your recent stay with Mantra on Little Bourke. We are delighted to hear that you found your room clean, comfortable and well presented, and that our team was helpful throughout your stay. It is also wonderful to know that you enjoyed our convenient location, facilities and the variety available at breakfast. We truly appreciate your comments and look forward to welcoming you back again in the future. Sincerely, Aditya Shah Front Office Manager

Dear Adam, Thank you for your fantastic review and perfect score. We are delighted to hear that you had a comfortable and smooth stay with us. It is wonderful to know that your experience met your expectations, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back to Mantra on Little Bourke again soon. Sincerely, Aditya Shah Front Office Manager

Dear Andrea, Thank you for your wonderful review and perfect score. We are delighted to hear that you found your stay comfortable and clean, and that our location made it easy for you to enjoy your time in Melbourne. It is especially pleasing to know that our team made a positive impression with their friendly service. We truly appreciate your kind feedback and look forward to welcoming you back to Mantra on Little Bourke again in the future. Sincerely, Aditya Shah Front Office Manager

Dear Lisa, Thank you for taking the time to share your feedback with us! We’re delighted to hear that you enjoyed the comfort of the bed, the convenience of the lounge, dining and kitchenette facilities, and the little extras such as our happy hour drink credit and lobby hydration station. We sincerely apologise for the inconvenience caused by the fire alarm activation during the night and understand how disruptive this must have been to your rest. We’re pleased to hear that our reception team acknowledged the incident at checkout, and we appreciate your understanding. Thank you again for your kind review. We hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay soon! Kind regards, Olivia Assistant Manager Mantra On Little Bourke

Dear Corina, Thank you very much for your wonderful feedback and perfect score. We are delighted to hear that your room exceeded your expectations and that you found it beautiful, clean, and comfortable. It is also especially pleasing to know that our team made a positive impression through their friendly and knowledgeable service. Your kind words are greatly appreciated and will be shared with the team. We look forward to welcoming you back to Mantra on Little Bourke Melbourne for another outstanding stay. Sincerely, Aditya Shah Front Office Manager

Dear Peter, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you found the room spacious, the bed comfortable, and our team friendly and welcoming. It is also great to know that you appreciated the availability of chilled drinking water in the foyer. We are, however, sorry that several aspects of your stay did not meet the standard. Your comments regarding the air-conditioning temperature, the comfort of the lounge couch, the limited breakfast selection, and the temperature of the hot food have been noted and shared with the relevant teams for review. We appreciate your constructive feedback, as it helps us identify areas where we can improve the overall guest experience. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Sincerely, Aditya Shah Front Office Manager

Dear Carol, Thank you very much for your perfect score and for sharing your feedback. We are delighted to hear that you found our location convenient and that your room was clean and comfortable. It is wonderful to know that you had such a positive experience during your stay. We truly appreciate your kind words and look forward to welcoming you back to Mantra on Little Bourke in the future. Sincerely, Aditya Shah Front Office Manager

Dear Anne-Marie, Thank you for your feedback. We appreciate your kind comments about our team, the room’s cleanliness and our location. I’m sorry, however, that the overall experience fell short of your expectations. The difficulty maintaining a comfortable room temperature, two fire alarm interruptions and the loss of hot water caused considerable inconvenience. While every alarm must be investigated to ensure everyone’s safety, we understand the disruption this caused during your stay. Bathroom supplies should also have been replenished during housekeeping, and I’m sorry you had to request these separately. I will review this with our housekeeping team, along with your air conditioning concerns with our maintenance team. We understand why these issues have affected your confidence in us. We appreciate you bringing them to our attention and hope to have the opportunity to restore that confidence with a more comfortable and consistent stay. Kind regards, Luna Nguyen General Manager

Dear Christopher, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the spacious room, our convenient location, and the breakfast. It is also wonderful to know that our team contributed positively to your stay. We truly appreciate your kind comments and look forward to welcoming you back to Mantra on Little Bourke in the future. Sincerely, Aditya Shah Front Office Manager

Dear Cheryl, Thank you for taking the time to share your lovely feedback. We are delighted to hear that you found your studio spacious and comfortable, and that our convenient location made it easy to enjoy the nearby restaurants and shopping. It is also wonderful to know that our team made you feel welcome during your stay. We are especially pleased that the secure underground car park provided you with added peace of mind. Thank you again for your kind words. We look forward to welcoming you back to Mantra on Little Bourke in the future. Sincerely, Aditya Shah Front Office Manager

Dear Dzieu, Thank you for taking the time to share your feedback following your stay. We are pleased to hear that you found the room spacious and our team helpful. We are, however, very sorry for the disruption caused by the fire alarms during your three-night stay, particularly as two of these occurred while you were sleeping. We completely understand how frustrating and disruptive this would have been and sincerely apologise for the impact it had on your experience. Your feedback has been noted and shared with the relevant teams as we continue to review our procedures and minimise unnecessary disruption to our guests. Thank you again for your understanding, and we hope to have the opportunity to welcome you back to Mantra on Little Bourke for a more comfortable and uninterrupted stay. Sincerely, Aditya Shah Front Office Manager

Dear Anastazia, Thank you for your lovely feedback and for continuing to choose Mantra on Little Bourke as your home away from home. We are delighted to hear that you consistently find your room clean, inviting and comfortable, and that our location works so well for both your work and gym routine. It is also wonderful to know that our reception team continues to make you feel welcome with their friendly and helpful service. We truly appreciate your loyalty and your kind words. We look forward to welcoming you back again soon. Sincerely, Aditya Shah Front Office Manager

Dear Nicole, Thank you very much for your perfect score and for sharing your wonderful feedback. We are delighted to hear that you found our team helpful, the room clean, and the overall service prompt and efficient. Your kind comments are greatly appreciated and will be shared with the team. We look forward to welcoming you back to Mantra on Little Bourke in the future. Sincerely, Aditya Shah Front Office Manager

Dear Chengdrawaseh, Thank you for sharing your feedback. I’m very sorry that two fire alarms and the hot water disruption affected what should have been a relaxing trip to Melbourne. Having to take a cold shower late at night was particularly disappointing. Every fire alarm must be investigated to ensure everyone’s safety, although we understand that repeated interruptions affected your ability to rest. The additional inconvenience of being without hot water on your final night made this an understandably frustrating experience. Thank you for recognising our front desk team’s patience and support. I will share your kind comments with them. We regret that your overall stay fell short of expectations and hope to have the opportunity to provide you with a more comfortable visit in the future. Kind regards, Luna Nguyen General Manager

Dear Bianca, Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient. We are, however, sorry to learn that you were unable to cool the room to a comfortable temperature and that this affected your comfort during the night. We understand how important a comfortable room temperature is for a restful stay, and your comments regarding the air-conditioning have been shared with our team for review. Thank you again for your feedback. We hope to have the opportunity to welcome you back to Mantra on Little Bourke and provide you with a more comfortable experience. Sincerely, Aditya Shah Front Office Manager