Dear Sarah, Thank you so much for your wonderful feedback. We are delighted to hear that you continue to enjoy staying with us and appreciate the spacious apartments, kitchenette facilities, and friendly service from our team. It is always a pleasure to welcome our returning guests, and we are especially pleased that you enjoyed the upgrade during your stay. Thank you for your continued support, and we look forward to welcoming you back to Mantra on Little Bourke Melbourne again soon. Sincerely, Aditya Shah Front Office Manager

Dear Joseph, Thank you for taking the time to rate your recent stay with us and for your excellent score. We are pleased to know that you had a positive experience at Mantra on Little Bourke Melbourne. Your feedback is greatly appreciated by our team, and we look forward to having the opportunity to welcome you back again in the future. Sincerely, Aditya Shah Front Office Manager

Dear Rocco, Thank you for your wonderful feedback and for choosing to stay with us again. We are delighted to hear that you found our location convenient and your stay comfortable. It is especially pleasing to know that our team looked after you so well and made a positive impression during both of your visits. We truly appreciate your kind recommendation and continued support, and we look forward to welcoming you back to Mantra on Little Bourke again soon. Sincerely, Aditya Shah Front Office Manager

Dear Rachael, Thank you for your wonderful feedback and for giving us a perfect score. We are delighted to hear that you loved every minute of your stay and enjoyed our convenient location, spacious and comfortable apartments, and the helpful service provided by our team. Your kind words mean a great deal to us and will certainly be shared with the team. We look forward to welcoming you back to Mantra on Little Bourke for another enjoyable stay. Sincerely, Aditya Shah Front Office Manager

Dear Mayank, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location convenient and your stay comfortable overall. We are, however, sorry to hear that some aspects of your experience did not meet expectations. Our breakfast is offered as a buffet menu, and the selection is reviewed and updated seasonally. We appreciate your comments regarding the variety, and we will share your feedback with our Food & Beverage team as part of our ongoing review of the offering. We also apologise for the inconvenience caused by the hot water interruption during your stay, as well as your comments regarding the kitchen utensils and paper napkins provided in the apartment. Your feedback will be shared with the relevant teams for review. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future. Sincerely, Aditya Shah Front Office Manager

Dear R., Thank you for your lovely feedback. We’re delighted to hear that you enjoyed the spacious and comfortable room and found it well appointed with everything you needed. We’re also pleased that our team at Mantra on Little Bourke were helpful throughout your stay. We truly appreciate your kind comments and hope to welcome you back again soon. Kind regards, Mantra on Little Bourke Team

Dear James, Thank you for your kind feedback! We're so glad to hear you found the room and bed comfortable during your stay. We appreciate you noting the parking as we know it can be a little tight at times. We do also offer an offsite parking option which can be a little easier to manoeuvre into, especially for larger vehicles, so please don't hesitate to ask our team when you come for your next stay. We hope to welcome you back to Mantra on Little Bourke again soon! Warm regards, Raphael Assistant Manager

Dear Jessica, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location and found the hotel clean, well maintained, and our team friendly and helpful. It is wonderful to know that you had a comfortable stay overall. We are sorry to hear that the pillows did not meet your comfort expectations, and we appreciate you bringing this to our attention. Your feedback is valuable and will be shared with the relevant team. Thank you again for your kind comments, and we are especially pleased to hear that you would happily return. We look forward to welcoming you back to Mantra on Little Bourke in the future. Sincerely, Aditya Shah Front Office Manager

Dear Kai, Thank you for choosing to stay with us again and for taking the time to share your feedback. We are sorry to hear about the issues you experienced with the room temperature during your second stay. We understand your concern, particularly as you had requested the temperature to be increased and felt that the response provided did not adequately address the issue. We will review this with our team to ensure room temperature concerns are investigated properly and communicated more clearly to our guests. We are also sorry that noise from the adjoining room impacted your comfort. While noise levels can occasionally vary depending on neighbouring guests, we appreciate you bringing this to our attention. Thank you again for your feedback and for returning to stay with us. We hope to have the opportunity to provide you with a more comfortable experience on your next visit. Sincerely, Aditya Shah Front Office Manager

Dear Lynne, Thank you for your lovely review and for rating your stay 90/100. We’re delighted to hear that you enjoyed the spacious apartment, our convenient location, and the nearby restaurants and laneways. It’s also wonderful to know that our reception team made a positive impression during your stay. We truly appreciate your feedback and look forward to welcoming you back to Mantra on Little Bourke in the future. Sincerely, Aditya Shah Front Office Manager

Dear Julia C., Thank you for your lovely feedback! We’re delighted to hear you enjoyed the clean and comfortable stay, convenient location, food, and helpful service from our team. We also appreciate you sharing your thoughts regarding the ease of access and Wi-Fi connection, and we’re grateful for your feedback. We look forward to welcoming you and your family again soon! Sincerely, Brian Assistant Manager

Dear Peter, Thank you for your feedback. I’m pleased you found your room clean and comfortable and enjoyed our location and the helpful service from our team. I’m sorry that your breakfast was served cold and that this let down your stay. I will follow up with our breakfast team to address this. We hope to welcome you back for a better experience. Regards, Luna Nguyen General Manager

Dear H., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our location and rooms and especially pleased to know that our reception team was able to assist promptly with your concerns regarding the noise and arrange a room change for you. Your kind words about the service provided are greatly appreciated and will be shared with the team member involved. Thank you again for choosing Mantra on Little Bourke. We look forward to welcoming you back for another enjoyable stay. Sincerely, Aditya Shah Front Office Manager

Dear Sandie, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you appreciated our convenient location, spacious room, fresh and clean linen, and that the television worked well during your stay. We are sorry, however, that some aspects of your experience did not fully meet expectations. Your comments regarding the room furnishings, towel presentation, air-conditioning/heating effectiveness, and the level of assistance provided by our Reception team have been noted and will be shared with the relevant departments for review. We appreciate your constructive feedback, as it helps us identify areas where we can continue to improve the guest experience. We hope to have the opportunity to welcome you back to Mantra on Little Bourke in the future and provide you with a more enjoyable stay. Sincerely, Aditya Shah Front Office Manager

Dear Leonie, Thank you so much for your wonderful review and for sharing your experience following your recent stay at Mantra on Little Bourke. We’re delighted to hear that you enjoyed your time in Melbourne and that our team helped make your stay a memorable one. It’s wonderful to know that you were pleased with the spaciousness of your room and our convenient location as well. Your kind words mean a great deal to our team, and we truly appreciate your recommendation. We look forward to welcoming you back to Mantra on Little Bourke on your next visit to Melbourne! Sincerely, Olivia Assistant Manager Mantra on Little Bourke

Dear Brenda , Thank you for your lovely feedback. We’re pleased to hear that you enjoyed our convenient location and found your room spacious and comfortable. We truly appreciate your kind comments and hope to welcome you back again soon. Kind regards, Mantra on Little Bourke Team

Dear Swetha, Thank you for taking the time to share your feedback following your recent stay at Mantra on Little Bourke. I’m pleased to hear that you found the room clean, however I’m very sorry that the room was too cold and that the thermostat did not appear to be working as expected. I can appreciate how uncomfortable this would have made your stay. Thank you for bringing this to our attention. We will follow this up with our team to ensure the room controls are checked. I’m sorry that this experience has left you feeling that you would not stay with us again, and I hope we may have the opportunity to provide you with a much more comfortable experience in the future. Regards, Luna Nguyen General Manager

Dear Nicholas, Thank you for taking the time to share your feedback following your recent stay at Mantra on Little Bourke. I’m sorry to hear that you found the pillows uncomfortable and that the height and firmness were not suitable for you. We appreciate you bringing this to our attention and will share your feedback with the team for review. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Regards, Luna