Mantra on Little Bourke Melbourne

No parking and you gave me someone else's room.

Lovely room, spacious and clean. Check-in staff lovely. Kitchen amenities ie tea, coffee etc missing from room, understand this re covid but provided coffee when requested (forgot tea though). Offered complimentary coffee on checkout (hot chocolate would have been nice for non coffee drinker) Lovely stay, have booked again for end of June.

The staff were so kind and helpful. I haven’t had customer service that good in a veryyy long time! It was a beautiful room with all needs met.

Need restaurant open if time is right

The heater would not work and so I was very cold both nights. It remained at 22.5 and no matter how I tried to increase temperature it would not increase. Also, I was very upset about my credit/debit card being charged $100 one week later for no reason. I had no outstanding expenses. I called immediately to sort out with hotel and 3 days later still no response about the matter.

v good

Facilitated late check in staff helpful

Pleasant greeting and nice room! Great location!

I chose the Mantra as I had a 4 yr old with me and room service and breakfast, restaurant were on site. Unfortunately I was not made aware these services were not available until checkin so it was disappointing. The reception staff were friendly, king studio is large, nicely updated bathroom. Again location is excellent.

Great, other than the issue with no on-site parking which is a shame. Not great for stays with a younger child/ren to try and get from the car park and back with bags etc as well. Parking should be charged at a cheaper rate to the guests than $39 a night, given it’s not onsite. Other than that room and service was great. Excellent location within the city too.

Check in staff member was very helpful. Room was spacious and well presented. Location is excellent. Unfortunately restaurant and bar were not open due to COVID so couldn't use any of my ACCOR ALL benefits.

The hotel is conveniently located for shopping and trams. We stayed in a Queen studio room (two queen beds, a spacious lounge, kitchen facilities and bathroom with walk in shower. The staff in the bar and restaurant area provided exceptional service. Thanks Catherine, Nhi and Bree! They were all friendly, personable and looked after us very well. Food was deliciouis - bar menu if you just wanted a "little something" and a dinner and lunch menu that was well priced and offered a lot of variety. The hotel is spotlessly clean, lots of interesting art work in public area and rooms. The casual area of the restaurant has beautiful leather chesterfields, where you can enjoy a drink and watch the huge TV screen (great during the tennis). The hotel exceeded our expectations and we will certainly stay again.

Great Hotel in the heart of Melbourne, Staff very friendly and helpful and the rooms are excellent. The Gym is a great size and the machines are modern and in good order. The one let down was the service from the bar staff, but over all good stay and I would stay their again.