Batman's Hill on Collins

Customer review rating (ALL Rating) 4.3/5 1,413 reviews

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623 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Perfectly positioned in Melbourne CBD for the business or leisure traveller

  • Located close to Southern Cross station and Sky Bus terminal for hassle free airport access

  • Short walk to Marvel Stadium, outlet shopping centres and southbank precinct

  • Within walking distance to Melbourne Convention and Exhibition Centre

  • Located within the free tram zone, easy access to explore all Melbourne has to offer

Our accommodation(s)

Hotel location

Batman's Hill on Collins

623 Collins Street
3000 MELBOURNE
Australia

GPS:-37.819269, 144.954544

Telephone
Fax +61 3 9614 6344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Oak Room Restaurant & Bar

Nestled within the historic State Savings Bank, the Oak Room Restaurant & Bar offers a unique open-plan dining experience that blends heritage charm with modern elegance. Closed on Public Holidays

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,413 reviews

TripAdvisor Rating  3.8/5  2,930 reviews

Just average

TripAdvisor rating 3.0/5

sue l TripAdvisor review

My sister and I stayed for 6 nights, we had a standard room with single beds. When we checked in (thursday) we were told there would be no room/maid service on the sunday which was fine and we accepted that. However on the monday our room was not serviced at all, when we went to reception to get new towels they had no reason as to why it wasn't done and offered us free breakfast for the next day which would have been good but we were already getting free breakfasts each day, so nothing more was offered to us other than assurance that it would be done for the rest of our stay. Went to the tennis all day (tuesday) and came back to our room to find they had made the beds but again not changed the towels, so again go back to reception to get towels and again get told they don't know why it wasn't done. The sheets do not fit the bed, a flat sheet is put on the mattress and comes loose as soon as you lie in it and you end up just lying directly on the mattress itself. If these sheets are the best standard you have then I suggest that management sleep on them for a few nights and see what your guests have to use. On the positive side when we told reception that our room was missing a hair dryer we were given one immediately. The breakfast staff do a great job and were friendly and pleasant to deal with as were most of the staff we came in contact with.

Customer review rating 5.0/5

Meade S. Business - Confirmed reviews ALL

Just a short stroll from Southern Cross to the hotel lobby and a welcoming receptionist. I couldn’t fault the room and the standard of cleanliness. Very comfortable overall and a rather luxurious bathroom you can actually move around in. Overall, a little gem I’m not sure I want everyone to know about as it will just make it harder for me to guarantee a booking next time I’m in town.

Dear Meade S., Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our prime location, the welcoming reception, and the cleanliness and comfort of your room. It is particularly gratifying to know that you found our bathroom spacious and luxurious. Your feedback is invaluable, and we look forward to welcoming you back to our little gem in the future, ensuring your next experience is just as enjoyable. Warm regards, Batman’s Hill on Collins

Customer review rating 3.5/5

Ian S. Couples - Confirmed reviews ALL

While the Hotel has a great location, the cleanliness of the balcony and the bathroom floor was very poor - this needs close attention.

Dear Mr. S., Thank you for taking the time to provide feedback in relation to your recent stay at Batman’s Hill on Collins. We acknowledge and appreciate your comments regarding the convenience of our location, and we are pleased that this aspect of your experience was satisfactory. We note, however, your concerns regarding the standard of cleanliness within your allocated accommodation. While we endeavor to maintain consistently high standards across all areas of our property, we regret that on this occasion your expectations were not fully met. Please be assured that all feedback of this nature is reviewed internally and taken into careful consideration as part of our ongoing efforts to monitor, assess, and enhance our operational procedures and service delivery. We appreciate you bringing this matter to our attention, as guest feedback plays an important role in our continuous improvement processes. We thank you once again for your comments and for choosing to stay with us. Yours sincerely, Xavier Leono Front Office Duty Manager Batman’s Hill on Collins

Customer review rating 4.0/5

Olivia B. Friends - Confirmed reviews ALL

Comfortable and satisfactory

Dear Olivia, Thank you for your kind feedback. We are delighted to hear that you found our location convenient and your stay comfortable. Your satisfaction is important to us, and we appreciate your positive remarks. Warm regards, Trammie Pham Front Office Duty Manager Batman’s Hill on Collins

Customer review rating 3.5/5

Anne B. Friends - Confirmed reviews ALL

I found the bed uncomfortable

Dear Anne B., Thank you for your feedback regarding your recent stay with us. We appreciate your comments about the location. However, we regret to hear that the bed did not meet your comfort expectations. Your insights are valuable to us as we strive to enhance our guest experiences. Best regards, Trammie Pham Front Office Duty Manager Batman’s Hill on Collins

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Other web-users rate our hotel

  • 1,979 reviews 9.6/10 Location
  • 2,058 reviews 6.2/10 Room
  • 1,454 reviews 8.2/10 Service
  • 29 reviews 3.8/10 WiFi
  • 1,136 reviews 4.9/10 Comfort
  • 716 reviews 6.3/10 Cleanliness
  • 460 reviews 4.5/10 Amenities
  • 325 reviews 7.1/10 Breakfast

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