Batman's Hill on Collins

Customer review rating (ALL Rating) 4.3/5 1,483 reviews

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623 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Perfectly positioned in Melbourne CBD for the business or leisure traveller

  • Located close to Southern Cross station and Sky Bus terminal for hassle free airport access

  • Short walk to Marvel Stadium, outlet shopping centres and southbank precinct

  • Within walking distance to Melbourne Convention and Exhibition Centre

  • Located within the free tram zone, easy access to explore all Melbourne has to offer

Our accommodation(s)

Hotel location

Batman's Hill on Collins

623 Collins Street
3000 MELBOURNE
Australia

GPS:-37.819269, 144.954544

Telephone
Fax +61 3 9614 6344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Oak Room Restaurant & Bar

Nestled within the historic State Savings Bank, the Oak Room Restaurant & Bar offers a unique open-plan dining experience that blends heritage charm with modern elegance. Closed on Public Holidays

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,483 reviews

TripAdvisor Rating  3.8/5  2,932 reviews

Average to Good

TripAdvisor rating 3.0/5

AM_of_Oz TripAdvisor review

3.5 Stars, rounding down. The positives is it's at a great location near Southern Cross Station and a number of eateries nearby. The King Premiere room I had was clean, and very quiet. I couldn't hear any outside noise but I was toward the back and up on floor 5. I loathe that the King Bed was infact two singles shoved together, which came apart easily - dipping in the middle - meaning you had no way of stretching out, or using the 'middle' of a big bed, and instead needed to balance yourself on one side, meaning I technically slept on a single bed since there was no way to utilise both at once. I felt like a child lol. I also found the bed was verrrry soft and squishy - plus easily moved about. Buffet Breakfast was excellent, great usual English fry-up hot foods, plus melon, muesli, cereal, pastries and juice. Some staff could be friendlier. I tried to strike up conversation a few times and got nothing, sorry I tried! But that seemed to be an overall Melbournian thing. I had room service one night, a little expensive especially for the cheesecake (28 Dollars!) which didn't come with ice cream like it stated, and the Sprite I ordered was infact a soda water. I had intended to tell the front staff when I checked out, but they weren't interested and didn't even ask about my stay. I probably wouldn't come back here when there's so many options in this area of town.

Dear AM_of_Oz, Thank you for taking the time to share your thoughts regarding your recent stay at Batman's Hill on Collins. We appreciate your feedback, as it provides us with valuable insights to enhance our guest experience. We are pleased to hear that you enjoyed our prime location and the cleanliness of your King Premiere room. However, we sincerely apologize for the discomfort you experienced with the bed configuration. Your comments about the bedding arrangement and firmness have been noted, and we understand how this can impact your overall comfort. Regarding your dining experience, we are glad that you found the buffet breakfast to your liking. We strive to provide a variety of options for our guests. We will address your feedback about room service pricing and accuracy with our team, as well as the interactions with our staff, to ensure a more welcoming atmosphere in the future. We value your patronage and hope you might consider visiting us again in the future. Best regards, Batman’s Hill on Collins

Customer review rating 4.5/5

Regan P. Families - Confirmed reviews ALL

Was a great place to stay, very comfortable. Staff were amazing. There was an issue with the lift for a short period and they went out of their way to make sure we were okay.

Dear Regan, Thank you for your kind words regarding your recent stay. We are delighted to hear you enjoyed our location and found our staff to be attentive during the lift issue. Your feedback is greatly appreciated. Best regards, Trammie Pham Front Office Duty Manager Batman’s Hill on Collins

Customer review rating 4.0/5

Mottram D. Friends - Confirmed reviews ALL

Great location, friendly staff and quite comfortable. Our room wasn't serviced on the first day of our stay but after speaking to the receptionist was done for the remainder.

Dear Mottram D., We thank you for your correspondence and for taking the time to provide feedback in relation to your recent stay at Batmans Hill on Collins. We note and appreciate your positive remarks concerning the convenience of our location and the professionalism of our staff. We further acknowledge your comments regarding the initial oversight in relation to room servicing. Please accept our apologies for this lapse. We are, however, pleased to note that the matter was promptly addressed and satisfactorily resolved following your communication with our reception team. Your feedback is valued and assists us in monitoring service standards and implementing continuous improvements to ensure a consistent and satisfactory guest experience. Yours sincerely, Xavier Leono Front Office Duty Manager Batmans Hill on Collins

Customer review rating 4.0/5

Hunter C. Families - Confirmed reviews ALL

I came with family members for a birthday weekend. We were lucky enough to have been able to have our room upgraded from a single room with three beds to a two bedroom room. The extra space and amenities were valued over the weekend.

Dear Hunter C., Thank you for your kind feedback regarding your stay with us. We are pleased to hear that you appreciated the upgrade and found value in the extra space and amenities during your birthday weekend. We hope to welcome you and your family back in the future. Best regards, Batman’s Hill on Collins

Customer review rating 3.5/5

May S. Families - Confirmed reviews ALL

Loved the location and easy to get to events. Reasonable priced.Room very minimal. Interesting setup of hotel. Stairs were an adventure. A very dormitory feel to our stay.

Dear May S., Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and pricing. However, we acknowledge your concerns about the room's minimalism and the unique hotel setup. Your insights are valuable as we aim to enhance our guests' experiences. Best regards, Batman’s Hill on Collins

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Other web-users rate our hotel

  • 1,992 reviews 9.6/10 Location
  • 2,069 reviews 6.1/10 Room
  • 1,464 reviews 8.2/10 Service
  • 29 reviews 4.1/10 WiFi
  • 1,142 reviews 5/10 Comfort
  • 718 reviews 6.3/10 Cleanliness
  • 461 reviews 4.4/10 Amenities
  • 328 reviews 7.1/10 Breakfast

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