Batman's Hill on Collins

Customer review rating (ALL Rating) 4.3/5 1,550 reviews

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623 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Perfectly positioned in Melbourne CBD for the business or leisure traveller

  • Located close to Southern Cross station and Sky Bus terminal for hassle free airport access

  • Short walk to Marvel Stadium, outlet shopping centres and southbank precinct

  • Within walking distance to Melbourne Convention and Exhibition Centre

  • Located within the free tram zone, easy access to explore all Melbourne has to offer

Our accommodation(s)

Hotel location

Batman's Hill on Collins

623 Collins Street
3000 MELBOURNE
Australia

GPS:-37.819269, 144.954544

Telephone
Fax +61 3 9614 6344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Oak Room Restaurant & Bar

Nestled within the historic State Savings Bank, the Oak Room Restaurant & Bar offers a unique open-plan dining experience that blends heritage charm with modern elegance. Closed on Public Holidays

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,550 reviews

Customer review rating 2.5/5

Pamela M. Friends - Confirmed reviews ALL

Booked this hotel because of room service. We were able to get beer delivered to room but could not get pizza delivered. Rang and asked at 8.30 told to ring later as pizza ONLY available for late night menu. I rang again at 11pm and they said they had no pizzas and could not supple any other food so at 11.30 my friend had to head out and try and find us some food. Also we had twin beds that were on wheels that would stop moving as no lock on wheels. Also tv so high on wall I got a sore neck trying to watch it.

Dear Pamela, Thank you again for your feedback. We understand that you chose to stay with us expecting good service, and we are very sorry that this was not your experience. It’s disappointing to hear that we did not meet the standards you were looking for, particularly with the issues around room service and communication. Your comments highlight areas where we clearly need to improve, and we are taking them seriously. We will be reviewing our processes to ensure guests receive reliable service and accurate information at all times. We appreciate you bringing this to our attention and hope we may have the opportunity to provide you with the level of service you originally expected in the future. Kind regards, Anupdeep Kaur Front Office Duty Manager Batman’s Hill on Collins

Customer review rating 1.5/5

David B. Business - Confirmed reviews ALL

I had stayed at this hotel previously, but this time I was disappointed. When I checked the TV in my room, the picture on all channels was breaking up making it impossible to watch. I reported this and a staff member visited my room to help. He saw the problem and set it to a streaming service, but that was subject to frequent interruptions. He said that the problem was due to the rain and nothing could be done about it even though they have reported it to their provider. Two days later, after a reduction in rain, I tried unsuccessfully again. I was moved to another room by a more helpful staff member, but free to air TV was impossible again, although NetFlix worked. The initial attitude of the first staff member and the inability for the problem to be fixed means that I am unlikely to book into this hotel again.

Dear David, Thank you for taking the time to share your feedback about your recent stay at Batman’s Hill on Collins. We’re very sorry to hear about your disappointing experience, particularly with the television service and the way the issue was initially handled. We understand how frustrating it must have been to encounter ongoing technical problems, especially with something as basic as in-room entertainment, and we regret that we did not resolve this promptly during your stay. Your comments about the staff response are also concerning, and we sincerely apologise if the initial interaction came across as dismissive. This is certainly not the level of service we aim to provide. We are addressing both the technical issue with our service provider and reinforcing our team’s approach to guest support to ensure a more proactive and solution-focused experience. We do appreciate that a team member later assisted you with a room move, though we regret this still did not fully resolve the issue. Your feedback is invaluable in helping us improve, and we take it seriously. We would welcome the opportunity to restore your confidence in us. Should you consider staying again, please feel free to reach out directly so we can ensure a much smoother and more comfortable experience. Kind regards, Anupdeep Kaur Front Office Duty Manager Batman’s Hill on Collins

Customer review rating 3.5/5

Anika M. Business - Confirmed reviews ALL

The property is well located near the city centre and train station however the windows are not double glazed so you can here sirens and street noise as clearly as if the window was open. The layout of the hotel is extremely confusing and not accessible friendly as you just use a set of stairs that are difficult to use with luggage. The room was well laid out, clean and a nice simple design. Unfortunately the bed moved a lot on their wheels and the shower head was difficult to use but was fine for a couple of nights.

Dear Anika M., Thank you for your feedback regarding your stay at Batman's Hill on Collins. We are pleased to hear that you appreciated our central location and the cleanliness of your room. However, we regret that you experienced disturbances from street noise due to the window design. We also acknowledge your concerns regarding the accessibility of the hotel's layout and the issues you faced with the bed and shower head. Your feedback is invaluable and will be shared with our team for their consideration as we strive to enhance the guest experience. We appreciate your understanding and hope to welcome you back in the future for an improved stay. Best Regards, Anupdeep Kaur Front Office Duty Manager Batman’s Hill on Collins

Customer review rating 4.0/5

Patricia L. Business - Confirmed reviews ALL

Had a quick stay in Melbourne for work, and check in process was smooth and warmly greeted by Xavier. Location is convenient and close walk and tram access.

Dear Patricia, Thank you for taking the time to share your feedback following your recent stay at Batman’s Hill on Collins. We’re delighted to hear that your check-in experience was smooth and that Xavier made such a positive first impression with his warm welcome. Your kind words will certainly be shared with him. It’s also great to know you found our location convenient, with easy access to nearby attractions and public transport—perfect for a quick work trip. We truly appreciate your feedback and look forward to welcoming you back on your next visit to Melbourne. Warm regards, Anupdeep Kaur Front Office Duty Manager Batman’s Hill on Collins

Customer review rating 0.5/5

Daniel K. Business - Confirmed reviews ALL

As above.

Dear Daniel K., We’re very pleased to hear that you found the conference venue to be great. However, we sincerely apologise for the frustration caused by the slow response to your booking enquiry. This is certainly not the level of service we aim to provide, and we understand how important timely communication is—especially when planning an event. Your feedback has been noted and will be shared with our team to help improve our response times and overall service. We truly appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a smoother and more efficient experience in the future. Best Regards, Anupdeep Kaur Front Office Duty Manager Batman’s Hill on Collins

Other web-users rate our hotel

  • 1,994 reviews 9.6/10 Location
  • 2,109 reviews 6.4/10 Room
  • 1,516 reviews 8.3/10 Service
  • 30 reviews 4/10 WiFi
  • 1,138 reviews 5.1/10 Comfort
  • 737 reviews 6.2/10 Cleanliness
  • 467 reviews 4.3/10 Amenities
  • 337 reviews 7.3/10 Breakfast

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