Dear Jennisa M., Thank you for taking the time to share your experience following your recent stay with us. We regret to learn that your visit did not meet your expectations and that you encountered several issues that affected your comfort. We acknowledge your concerns regarding the soundproofing in your room. While we strive to provide a pleasant environment for all our guests, we recognize that noise can sometimes be an unavoidable aspect of hotel living. Your feedback regarding the disturbances from neighboring rooms and the elevator machinery is invaluable, and we assure you that we will review this matter further to enhance the experience for future guests. Additionally, we are disappointed to hear about the inconsistencies in cleanliness that you observed during your stay. Our housekeeping team is typically dedicated to maintaining high standards, and it is concerning to learn that these standards were not met in your case. We appreciate your diligence in bringing these matters to the attention of our reception staff, and we will ensure your feedback is communicated to the team for further training and improvement. It is our goal to provide a comfortable and enjoyable stay for all our guests, and your insights will help us work towards that objective. Warm regards, Janet Guest Experience Executive

Dear Posma E. S. P., Thank you for staying with us and writing a review. We are gratified that you are overall quite satisfied with your stay experience. Dental kits are available upon request from our 24/7 Front Desk. We value your patronage and it is our hope to welcome you through our doors again. Warm Regards Teo SK Guest Experience Executive

Dear Vinay A. D., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about the room size and the noise levels, as well as the need for improved attention to bathroom supplies. Your insights are valuable, and we will take them into consideration to enhance the experience for our guests. We hope to have the opportunity to welcome you again in the future. Warm regards, Janet Guest Experience Executive

Dear Xiang Y., Thank you for taking the time to share your detailed feedback. We're pleased to know that you appreciated our convenient location near NUS and found our staff professional and friendly. As part of our sustainability efforts, we do not provide complimentary bottled water in our guest rooms. Singapore's tap water is safe to drink and meets high international quality standards, and each room is equipped with a kettle for guests who prefer to enjoy hot or boiled water. In line with the sustainability initiative, amenities such as toothbrushes, toothpaste, and slippers are available upon request rather than being placed automatically in every room. This approach helps us reduce single-use plastics while still ensuring these items are available whenever our guests need them. We appreciate your understanding and support as we work towards more environmentally responsible hospitality. We appreciate your candid remarks and hope to have the opportunity to welcome you back in the future, where we aim to provide an even more satisfying experience. Warm regards, Janet Guest Experience Executive

Dear Margaret S. K., Thank you for your positive feedback regarding your stay at ibis budget Singapore West Coast. We are delighted to hear that you enjoyed your room and found the atmosphere to be peaceful. Our aim is to provide a comfortable experience for our guests at an affordable rate. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Janet Guest Experience Executive

Dear Atef R. A. S., Thank you for taking the time to share your positive feedback regarding your recent stay at ibis budget Singapore West Coast. We are delighted to hear that you found our hotel to be well-located and comfortable, as we strive to provide a convenient base for our guests to explore the city. It is gratifying to learn that our proximity to public transportation, including the nearby bus stop and Circle Line MRT station, enhanced your experience during your 18-day stay. Accessibility is indeed one of our key priorities, and we are pleased that it contributed positively to your visit. Your kind words about our staff have been greatly appreciated. Eng Lee, Keith, and the entire team take immense pride in delivering exceptional service, and it is wonderful to know that their efforts made you feel valued and welcomed. We believe that a friendly atmosphere is essential for a memorable stay, and feedback like yours reaffirms our commitment to maintaining high standards of hospitality. We appreciate your recommendation to others seeking both convenience and outstanding service. Your satisfaction is our greatest reward, and we hope to have the opportunity to welcome you back to ibis budget Singapore West Coast in the future for another enjoyable experience. Warm regards, Janet Guest Experience Executive

Dear Surhit B., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that our location, cleanliness, and staff service met your expectations. While we understand your perspective on pricing, our hotel aims to provide a budget-friendly option that includes essential comforts. We appreciate your input and look forward to welcoming you back in the future. Warm regards, Janet Guest Experience Executive

Dear G. V. N. B., Thank you for sharing your positive experience at ibis budget Singapore West Coast. We are delighted to hear that you found our location convenient and enjoyed your stay with us. It is our aim to provide guests with easy access to local dining options to enhance their experience. We look forward to welcoming you back for another comfortable stay. Warm regards, Janet Guest Experience Executive

Dear Dan H., Thank you for taking the time to share your perfect rating. We are delighted to hear that you found our location to be excellent and that our service met your expectations. Your satisfaction is our priority, and we appreciate your kind words. We hope to welcome you back to ibis budget Singapore West Coast in the near future. Warm regards, Janet Guest Experience Executive

Dear Kasidis S., Thank you for your kind feedback regarding your recent stay at ibis budget Singapore West Coast. We are delighted to hear that you found our location convenient, with easy access to bus stops, NUS, and local hawker centers. Your positive remarks inspire our team to continue providing excellent service. We look forward to welcoming you back in the future. Warm regards, Janet Guest Experience Executive