Raffles Sentosa Singapore 5 stars

Customer review rating (ALL Rating) 4.1/5 385 reviews

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4, BUKIT MANIS ROAD, Sentosa, 099947 SINGAPORE, Singapore

Description

Our accommodation(s)

Hotel location

Raffles Sentosa Singapore

4, BUKIT MANIS ROAD, Sentosa
099947 SINGAPORE
Singapore

GPS:1.247639, 103.825722

Telephone
Fax +65 6032 4689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  385 reviews

Customer review rating 1.0/5

Chloe D. Couples - Confirmed reviews ALL

We stayed at Raffles Sentosa as part of our honeymoon. Compared with the hotels we stayed at before (Claridges London and Bawah Reserve which were both incredible) it was so disappointing and not at all what we expected from the Raffles brand, or for the price. The main pool was dirty with a slimy bottom. The service around the pool was non existent with no atmosphere at all at the bar or restaurant. The restaurant was not laid up outside which made it really inviting. Once we were finally served at our loungers (despite going up and down to wait at the bar trying to get someone’s attention to be served and being the only people there) they later didn’t clear our dirty plates for an hour and then only half cleared it. Then a bunch of small things which just didn’t make the trip feel special: I told them it was our honeymoon and my wife’s name numerous times on emails before. Despite that, a congratulations note was addressed only to me and there was no acknowledgment of my wife. The congratulations when we arrived in the suite was some brightly coloured birthday balloons and ONE child’s lolly of a caterpillars face. It was weird. The room service choice was limited and despite the mini bar snacks being included it was very limited - two bags of oddly flavoured crisps and some nuts. When we left at 7am we asked them to make a breakfast box up to take with us for our journey. It contained dry toast (no butter or jams) and yoghurt pots (with no spoons to eat). Overall, compared to the other hotels and how special they made the trip for us, I wouldn’t bother again. It felt like a cheap self serve apartment stay.

Customer review rating 4.5/5

Kalaisselvan P. Couples - Confirmed reviews ALL

I had a wonderful stay at the resort and truly enjoyed the comfortable atmosphere throughout my visit. The in-room service was excellent and made the experience even more relaxing and enjoyable. I also sincerely appreciate the room upgrade, which was a lovely surprise and added so much to the stay. Thank you to the team for the warm hospitality — I look forward to visiting again! If there are any upcoming promotional rates or special offers, I would be grateful if you could let me know as I would love to return for another stay.

Customer review rating 3.5/5

Maria V. Couples - Confirmed reviews ALL

promise more than delivered

Dear Maria V., Thank you for your feedback. We appreciate your acknowledgment of our location. However, I regret that your experience did not meet your expectations. We strive to provide an exceptional stay for all our guests and value your insights. If you would like to discuss further, please contact me directly at je… Warm regards, Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Customer review rating 4.5/5

Dr. S. J. Y. Solo - Confirmed reviews ALL

Albeit a repeat stay, the service remained conscientious and efficacious. The Duty Manager, Rifqi, was swift in sorting out my modified booking and reiterated previous stay specifications and preferences. The Front Office team, helmed by Mr. Christopher Latif, together with the butler team (Van, Kelvin and Rose), were always on hand to resolve requests. I particularly enjoyed interacting with the Guest Experience Manager, Ardena, who was well-versed in French and English. This made communication seamless and productive. Rhea, the Guest Relations and Services Manager, was equally approachable and we bantered effortlessly on hospitality trends in general. The F&B team, helmed by Mr. Gianni and Executive Chef Dominic Lim, is a gem. Every meal was painstakingly curated to perfection. Be it breakfast champagne or asian flair, the flavours were exquisite and well-complemented by service team members like Joanna (Empire Grill), Joanna Wang (Raffles Room), Fernando, Vera, Mong, Mala, and Jeremy. Jeremy facilitated a very interesting Raffles Sling masterclass, amidst the solemness of the Chairman's Room. An oriental alternative will be the Chef's tasting menu at Royal China, which serves up refined dishes buttressed by sincere and welcoming staff, Ee Sim, Taylor, and WenJing. I highly anticipate forthcoming visits, either to stay or to dine. From pre-arrival to departure, one can count on customisation and class; just like that exuded by Mr. Nicholas, my dedicated Rolls Royce trip navigator. Dr. S. J. Y.

Dear Dr. S. J. Y., Thank you for your gracious review and for choosing to return to Raffles Sentosa Singapore. It is heartening to hear that our team members, including Rifqi, Christopher, Ardena, and Rhea, contributed to a seamless experience during your stay. We take pride in our dedicated staff who strive to provide exceptional service, and your kind words about our Front Office and F&B teams, including Executive Chef Dominic Lim and Mr. Gianni, are greatly appreciated. We are also pleased that you enjoyed the culinary offerings and the masterclass with Jeremy. Your anticipation for future visits is indeed encouraging, and we look forward to welcoming you back, whether for accommodation or dining experiences. Your insights into our service and hospitality trends are valuable to us as we continue to refine our offerings. Thank you once again for your thoughtful feedback. Warm regards, Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Customer review rating 3.5/5

Brennan K. S. Families - Confirmed reviews ALL

I recently booked a villa at Raffles Sentosa for a long weekend staycation to celebrate my son's birthday. While the room and facilities were lovely, I was disappointed by several customer service lapses that dampened an otherwise pleasant stay. 1. Pet Stay Arrangements Two weeks prior to my arrival, I was contacted by your guest relations team via email to confirm details of my stay. During that correspondence, I clearly indicated that I would be bringing my dog and duly completed the pet declaration form as requested. However, upon check-in, when I called butler services to request a water bowl for my dog, I was informed that no pet stay had been registered and that the necessary preparations had not been made. I was also reminded — somewhat curtly — that a $400 pet fee would apply. This was frustrating, as I had taken the time to provide all required information in advance. It reflects a clear breakdown in internal communication within the guest relations team, and left me feeling that completing the pre-arrival form had been a futile exercise. 2. Delayed Towel Delivery. On the second day of my stay, I contacted butler services to request additional towels. Despite multiple follow-up reminders, the towels did not arrive for close to an hour. For a property of Raffles' standing, this falls short of the standard of responsiveness one would expect. 3. In-Room Breakfast Service. On my final morning, I placed an in-room breakfast order. When asked for the number of guests, I confirmed two adults and one child — consistent with our check-in details. When the order arrived, several items were missing, and no utensils had been provided for my child. It should not have been necessary for me to explicitly request this; a guest relations team that has been informed a child is staying should proactively ensure that appropriate utensils are included as a matter of course.

Dear Brennan K. S., Thank you for sharing your feedback regarding your recent stay at Raffles Sentosa. I sincerely apologize for the inconveniences you experienced, which detracted from your overall enjoyment of the occasion celebrating your son's birthday. I regret the issues you encountered with the pet stay arrangements. It is concerning to hear that there was a breakdown in communication regarding your dog's registration, particularly after you had completed the necessary pre-arrival steps. Such lapses are not reflective of our standards, and I will be sure to address this matter with our team. Additionally, I acknowledge the delays you faced with the towel delivery and the in-room breakfast service. Timeliness and attention to detail are paramount in our service offerings, and it is clear that we fell short in these instances. Your observations are invaluable to us, and please be assured that they will be taken into consideration as we strive to enhance our guest experience. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Warm regards Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Other web-users rate our hotel

  • 123 reviews 8.6/10 Location
  • 358 reviews 8.2/10 Room
  • 664 reviews 8.2/10 Service
  • 7 reviews 7.1/10 WiFi
  • 373 reviews 8.5/10 Food
  • 320 reviews 9.6/10 Vibe
  • 197 reviews 8.5/10 Amenities
  • 145 reviews 8.2/10 Comfort

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