Raffles Sentosa Singapore 5 stars

Customer review rating (ALL Rating) 4.1/5 323 reviews

Raffles Sentosa Singapore - Image 1
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4, BUKIT MANIS ROAD, Sentosa, 099947 SINGAPORE, Singapore

Description

Our accommodation(s)

Hotel location

Raffles Sentosa Singapore

4, BUKIT MANIS ROAD, Sentosa
099947 SINGAPORE
Singapore

GPS:1.247639, 103.825722

Telephone
Fax +65 6032 4689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  323 reviews

Customer review rating 3.0/5

Eugene L. Couples - Confirmed reviews ALL

the room design and features in the room are nice and stands out from the other similar offerings in Singapore. however the room service menu was quite limited. the check-in and check-out process was rather hectic and can be improved. during our check-put, we called for assistance and a buggy pick-up. but it took awhile and we resorted to walking directly to the concierge / reception to complete the check-out. our morning experience was not the best. our in-room villa took more than 1.5hrs to arrive, and that was after 3 calls made with no updates. the breakfast food also came cold. the quality of the breakfast can be improved. this stay was planned as a surprise for my wife, celebrating our 5th year wedding anniversary. however she was held up at the check-in area and nobody attended to you for sometime. i had initially completed the pre check-in process online with photos of my wife provided via her passport. i was expecting my wife to be escorted right away to a buggy to ferried to our villa upon her arrival. however it was not the case. i even confirmed with the check-in team that they had her photo/picture and could verify her right away upon her arrival. given the price tag for this villa under Raffles, we were expecting a better experience compared to Capella, but unfortunately it was not the case. as mentioned we enjoyed the room. and the team was very helpful in the preparation for this stay/surprise via email communications with me. appreciate that the hotel could arrange the in-villa dining of the food from Royal China although it was not a listed option.

Customer review rating 5.0/5

Damen C. Couples - Confirmed reviews ALL

Great staff,great location Everything is absolutely great.

Dear Mr. C. Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed our location and that our team helped make your experience so memorable. Your kind words mean a great deal to us, and we look forward to welcoming you back to Raffles Sentosa Singapore for another exceptional stay. Sincerely Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Customer review rating 5.0/5

Serene W. Families - Confirmed reviews ALL

We did a staycation with 2 young children in the 2 bedroom pool villa and it was just the weekend we needed as a family. It's hard to believe that a place like this exists just a drive away but you wouldn't believe you were still in Singapore. We were so well taken care of, and it starts the minute you pull up in the driveway; the attention to detail and their genuine smiles and warm hospitality is truly second to none. If you're a family looking for an escape without the hassle of getting on a plane, look no further.

Dear Madam Thank you for sharing your wonderful feedback. We are delighted to hear that your stay in our 2-bedroom pool villa provided the perfect family weekend getaway. It is especially gratifying to know that our team’s warm hospitality, genuine service, and attention to detail contributed to making your experience so memorable. We look forward to welcoming you and your family back to Raffles Sentosa Singapore for another relaxing and exceptional stay. Sincerely Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Customer review rating 5.0/5

Daniel N. Families - Confirmed reviews ALL

We had an excellent stay at the hotel. The lady who works at the front desk is excellent and made our stay very memorable. The rooms are spacious and well designed. The breakfast in phenomenal. A special shout out to Fernando for going above and beyond with service. I highly recommend this hotel if travelling with a family to Sentosa.

Dear Daniel N., Thank you for your kind words regarding your recent stay at Raffles Sentosa Singapore. We are delighted to hear that you found our service exceptional at the front desk and that our accommodations met your family's needs. It is always rewarding to know that our team, especially Fernando, made a positive impact on your experience. We truly appreciate your recommendation and look forward to welcoming you and your family back in the future. Best regards, Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Customer review rating 3.0/5

William Q. Families - Confirmed reviews ALL

My recent stay at Raffles Sentosa was a mix of luxury and disappointment. There is no denying that the property itself is beautiful. The villa was spacious, well-appointed, and exuded the refined elegance you would expect. The surroundings were serene, and the overall ambience felt exclusive and indulgent. From a physical product standpoint, the hotel certainly delivers a luxurious experience worthy of its high nightly rate. Unfortunately, the service fell significantly short of expectations. From arrival to departure, there was a noticeable lack of warmth and attentiveness. We were rarely greeted by staff, and interactions felt transactional rather than welcoming. The buggy service team neither greeted nor smiled, which detracted from the sense of hospitality one expects at this price point. Check in was particularly disappointing. The process was delayed and confusing, with multiple team members approaching us to ask how they could help, yet without clear coordination or awareness of our situation. It felt disorganized and not in line with the seamless experience typically associated with the brand. Housekeeping standards also need improvement. On one occasion, used plates were left behind after room servicing. We were informed that different teams handle different requests (water, plates, ice), which meant multiple entries into the villa were required. Not only did this compromise privacy, but each request took an unusually long time to fulfill. We called the front desk to help check if a toddlers pillow was left behind at the check in area and was told they had checked throughly but to no avail. After making a trip to the front desk and staff came out with the pillow which means that the front desk didn’t take our request seriously causing distress to my child and family. Overall, while the hardware of the hotel is luxurious, the service standards do not currently match the prestige or price point. With better coordination, warmth, and attention to detail, the experience could truly align with the brand’s reputation.

Dear Sir Thank you for taking the time to share your detailed feedback regarding your recent stay at Raffles Sentosa Singapore. We are pleased to hear that you appreciated the spacious villa, serene surroundings, and the luxurious ambience that our property offers. However, we are truly concerned to learn that your experience with our service fell short of the high standards we strive to uphold. Please accept our sincerest apologies for the issues you encountered during check-in, the interactions with our buggy service team, and the delays and lapses in housekeeping. We understand how these experiences, particularly the situation with your toddler’s pillow, caused frustration and detracted from what should have been a seamless and welcoming stay. Your feedback has been shared with the relevant teams to ensure immediate attention to coordination, warmth, and service efficiency, so that every guest can experience the level of hospitality synonymous with the Raffles brand. We genuinely appreciate your observations, as they help us refine our service and deliver the exceptional experience that our guests expect. We hope to have the opportunity to welcome you and your family back in the future, and to provide a stay that reflects the true Raffles Sentosa standard of luxury and care. Sincerely Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Other web-users rate our hotel

  • 88 reviews 8.3/10 Location
  • 270 reviews 8/10 Room
  • 498 reviews 8.1/10 Service
  • 7 reviews 8.3/10 WiFi
  • 252 reviews 8.3/10 Food
  • 227 reviews 9.5/10 Vibe
  • 161 reviews 7.7/10 Amenities
  • 102 reviews 7.5/10 Comfort

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