Raffles Sentosa Singapore 5 stars

Customer review rating (ALL Rating) 4.1/5 393 reviews

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Description

Our accommodation(s)

Hotel location

Raffles Sentosa Singapore

4, BUKIT MANIS ROAD, Sentosa
099947 SINGAPORE
Singapore

GPS:1.247639, 103.825722

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  393 reviews

Customer review rating 5.0/5

Daniel P. Families - Confirmed reviews ALL

We had a great stay. The staff was incredibly friendly. We would want to call out specifically everyone at breakfast. They were all so kind. Our room was great and we just loved everything about our stay. The food was great at all the restaurants ... If there was one 'negative', which was not a big deal, is that we ended up just sitting alone for about 20 minutes when we were waiting to check in before someone came over. After 20 hours of travel, that was unfortunate, but it didn't really impact the rest of our stay.

Dear Mr. Daniel P., Thank you for your feedback regarding your recent stay at Raffles Sentosa Singapore. We are thrilled to hear that you enjoyed your time with us and that our staff, particularly at breakfast, made a positive impression. Your compliments regarding the quality of our rooms and dining options are greatly appreciated. We sincerely apologize for the delay you experienced during check-in. While we strive to provide seamless service, we acknowledge that this moment fell short of your expectations. Your comments will be reviewed as we continually seek to enhance the guest experience. Thank you once again for your kind words and for choosing to stay with us. We hope to welcome you back in the future. Warm regards, Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Customer review rating 4.5/5

Brendon B. Friends - Confirmed reviews ALL

The actual resort and amenities were top notch. While everyone was extremely friendly and accommodating the service levels were patchy - some were amazing while others were not up to the standard expected - mainly the restaurant staff and butler service.

Dear Brendon B., Thank you for your kind words regarding our resort and amenities. We appreciate your feedback regarding the inconsistency in service levels, particularly with the restaurant staff and butler service. We take all guest feedback seriously and will continue to strive for excellence in all areas. Warm Regards Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Customer review rating 2.0/5

Christopher R. Couples - Confirmed reviews ALL

The property is gorgeous and there is good food and restaurants, but the service level is subpar

Dear Christopher R., Thank you for your feedback. We appreciate your kind words about our property and dining experiences. However, we are sorry to learn that the service did not meet your expectations. I would welcome the opportunity to speak with you directly and better understand your experience. Please feel free to contact me at je… at your convenience. I look forward to hearing from you. Warm regards, Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Customer review rating 4.5/5

Gerkiel T. Couples - Confirmed reviews ALL

GTPS 12 contributions Make your special occasion even more special Our stay at Raffles Sentosa did not start off on the best note. During the reservation process, the responses from the sales representative were difficult to understand due to language clarity issues and inconsistent explanations regarding the villa usage policy. As guests planning a special occasion, it was frustrating to receive messages that were confusing rather than helpful when we were simply seeking straightforward guidance (like extra tables). However, the Events and Sales team quickly turned the situation around and completely exceeded our expectations with their service recovery. A special shout-out to Cherry, Rhea, and our dedicated butler Christopher, who went above and beyond to ensure that our experience was seamless and memorable. Their professionalism, attentiveness, and genuine care were truly reflective of the Raffles brand and reminded us why we chose Raffles Sentosa for such an important occasion. We particularly appreciated the pet-friendly villa, which meant our pet dog could enjoy the stay alongside us. The villa facilities were excellent, the complimentary add-ons provided a really sweet personal touch to our little celebration and the buggy rides around the property added a fun and luxurious touch to the overall experience. Also appreciate the service from the Royal China crew who delivered the dim sums to our villa (since the restaurant premises do not allow pets) so that we get to enjoy the food in the comfort of our villa. While there is room for improvement in the pre-arrival reservation experience, and probably the pet supplies (only given a dog bed and two empty bowls) and pet-friendly dining facilities, the outstanding service delivered by the team during our stay more than made up for it. Thank you to Cherry, Rhea, and Christopher for making our celebration a special one :)

Customer review rating 4.0/5

Lokender P. Families - Confirmed reviews ALL

good hard product. Soft product not so good. Treatment could have been much better. Could have been more attentive. I am not sure if we were treated down a bit due to race. The staff could have been much nicer.

Other web-users rate our hotel

  • 133 reviews 8.5/10 Location
  • 378 reviews 8.3/10 Room
  • 710 reviews 8.4/10 Service
  • 7 reviews 7.1/10 WiFi
  • 399 reviews 8.6/10 Food
  • 331 reviews 9.6/10 Vibe
  • 206 reviews 8.4/10 Amenities
  • 150 reviews 8.4/10 Comfort

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