Raffles Sentosa Singapore 5 stars

My wife and I were thrilled to stay at Singapore’s first all-villa resort, Raffles Sentosa Singapore, and it truly surpassed all our expectations. We booked the Garden One -Bedroom Pool Villa Welcome Home package, which included a luxurious private transfer from our home in the east. Our driver arrived 30 minutes early in a spacious Mercedes Vito van, thoughtfully equipped with car seats for our two young boys (6 months and 2 years old), setting the tone for an impeccable stay. Upon arrival, the warm hospitality was evident as numerous staff immediately helped with our children. Check-in was swift and seamless, and we were whisked away on a Rolls Royce buggy to our villa-an experience that felt both exclusive and welcoming. Until now, our favorite hotel in Singapore had been the Capella with its signature villa, but Raffles Sentosa completely blew us away. The villa’s design was perfect for our family and hosting guests, with a separate living room and bedroom. We used the living room to entertain friends on Mother’s Day, and the butler service arranged a lovely surprise for my wife and had the crib and baby amenities ready for our little one. The villa’s private pool was pleasantly warm, thanks to ample sunlight-a rare and welcome feature compared to other villa pools we’ve experienced. Service at Raffles Sentosa was impeccable and genuinely kid-friendly. The staff knew us by name wherever we went, which made us feel truly valued and at home. Breakfast at Empire Grill was a la carte but unlimited, offering a delightful start to each day. We also enjoyed in-villa dining twice, with meals arriving promptly-always within 30 minutes-and of excellent quality. Overall, we were blown away by the exceptional service, delicious food, and how accommodating the hotel was to our young family and guests. We highly recommend Raffles Sentosa Singapore and look forward to returning once the spa fully opens in the coming weeks.

Beautiful resort, set within lush greenery. Team were great, particularly James who hosted our "sentosa Sling" masterclass. Also Alister organised for us to be transfered to universal studios in the hotels Roller- this was a FANTASIC touch and differentiates the resort from other. More of the small touches! Villas are sensational. Want to return soon! 2 recommendations: -a small portable speaker to be available pool side in villa or ability to play music, simular to main pool side -although the coffee selection is fantastic, due to the nature of its design its very messy and spills will be inevitable. This was evident by the coffee mark below on the carpet from a previous guest. Suggest either changing to capsules or placing the coffee station away from the room carpet.

From the moment we checked in, everything was amazing. We got to our villa and we were stunned. It’s gorgeous. Our butler Christopher was so friendly and make us feel so welcomed. The welcome drink of Sentosa slings was a great touch. We ordered room service during our stay and they delivered the food to us ahead of the time they quoted. They was amazing however, I do understand this isn’t always possible and even then, the timing quoted was completely reasonable and staying with two young kids, we really appreciate that. Everyone was always so kind and courteous and constantly checking with us on how our stay was and if anything could be done to make it better. It was amazing! One of the best experiences I have ever had staying at a hotel, world wide. I look forward to returning!

Extremely beautiful hotel, great villas and great location. However I understand the hotel hasn’t fully opened, but it’s very visible. Overall we were impressed by the property. Would have appreciated more dining options so looking forward to the Japanese restaurant to open. We had 2 breakfasts and 2 meals at Empire Grill. Staff is still figuring it out. At dinner, multiple things we asked for came AFTER we finished our dinner or didn’t come at all (still waiting on the bread…mustard doesn’t go with desert). Tables near us at breakfast were not cleaned up, so we were surrounded by dirty tables. You need more staff there. That said, by the last day, the staff were A. lot more smiley towards us and the experience improved. The room was great, the service was ok. We stayed two nights and one night the rain led the bell to ring multiple times and woke us up. We called after the third time and this was fixed, but hardly allowed for A. restful staycation. Butler WhatsApp’s need A. better system. Multiple times we were left on read and had to call. This has never happened to us at Capella. I think frankly all this will get solved once you have more people. Don’t get me wrong, we had A. great overall stay and will look to come back at some point. But the teething issues the property is having means it wasn’t up to Raffles reputation or the price point just yet. Hopefully this feedback is helpful as you look to ramp your property into the world class property it aspires to be.

Great interaction with all staff. Room was spacious and amazing. Great amenities.