Raffles Sentosa Singapore 5 stars

Customer review rating (ALL Rating) 4.1/5 365 reviews

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4, BUKIT MANIS ROAD, Sentosa, 099947 SINGAPORE, Singapore

Description

Our accommodation(s)

Hotel location

Raffles Sentosa Singapore

4, BUKIT MANIS ROAD, Sentosa
099947 SINGAPORE
Singapore

GPS:1.247639, 103.825722

Telephone
Fax +65 6032 4689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  365 reviews

Customer review rating 4.0/5

Bernard A. Families - Confirmed reviews ALL

We chose to stay here instead of travelling to a luxury resort in Bali. The decor and atmosphere of the hotel itself and our 2 bed water villa really delivered in terms of that luxury feel. My family is used to staying at one of the top resorts in the Maldives every year. Where it fell slightly short and has room for improvement is the food (room service was not great, particularly a dry chicken rice) and service (nothing bad but only certain members of the team really delivered a top class experience like you would find on Singapore Airlines or a top luxury resort. We did have a great omakase meal at the Japanese restaurant one evening. Overall we would definitely come back again.

Dear Bernard A., Thank you for sharing your experience with us. We are delighted to hear that you found our hotel’s decor and atmosphere to embody a sense of luxury that met your expectations. It is encouraging to know that you enjoyed your stay in our two-bedroom water villa and had a memorable dining experience at our Japanese restaurant. We appreciate your feedback regarding the quality of room service and specific dining options. Your comments regarding the chicken rice and the overall service experience will be taken into consideration as we continuously strive to enhance our offerings. While we aim to provide a high standard of service, we recognize that there is always room for improvement. We are grateful for your intention to return and look forward to welcoming you and your family back to Raffles Sentosa Singapore in the future. Warm regards, Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Customer review rating 4.0/5

Marco T. Couples - Confirmed reviews ALL

Good but not consistent. Butler service and breakfast service: reactive instead of proactive. Questions I got before the stay via email about our preferences: took the time to answer them, eg that we don’t drink alcohol, and were welcomed with an alcoholic cocktail in our room. Asked the butler for more water bottles to be brought each day by Housekeeping, didn’t work, had to ask every day again. Sat one hour in front of empty plates at breakfast without anyone clearing anything, except the espresso mugs without asking whether we wanted another.

Dear Marco T., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words about our overall service; however, I regret to learn that certain aspects did not meet your expectations. Our team strives to provide a proactive experience, and I understand that the service you received may not have reflected this. We value your insights about the butler service and breakfast experience, as they allow us to identify areas for improvement. Your comments have been noted, and we will work to enhance our service delivery to ensure a more seamless experience for our guests in the future. Thank you once again for your valuable feedback. We hope to welcome you back to Raffles Sentosa Singapore soon. Warm regards, Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Customer review rating 0.5/5

Yi L. Couples - Confirmed reviews ALL

Held a wedding reception at Royal China, booked a villa and reached out for a proposal in Nov 2025. Extremely deprioritized as I did not hold a wedding banquet at the banquet hall. F&B manager, Kolin was terrible in response time, no service recovery was done. Up until a week to my wedding in March 2026, the menu was not finalised, Kolin did not response to me and I have to complain and call the mainline and/ or butler before I get any attention. Prior to even booking Royal China, I had problems working through the menu with Kolin, problems making a deposit to secure my reservation. I had dined twice at Royal China just to finalise the menu and yet at tasting (that was after struggles to get anything in order), no service recovery as done (ie, no discount applied for tasting, no apologies, etc). I did my tasting on 24 Jan, sent my comments in on 6 Feb and up till 26 Feb, Kolin did not reply to me and I had to constantly chase and follow up. Communications with Karen (events) was also not efficient but better than Kolin. I requested for an early check in and 3 hours before I checked-in, no one responded to me on whether it is possible, and I was told to arrive at the hotel before they can inform me if a room was ready. This was after Karen had told the team to let me know by Tuesday, which room was assigned when my wedding was on Friday. As you can expect, I do not have the luxury of time, being the bride and coordinating all this. When I checked into the villa, when you take a swim, water floods the villa. On top of it, on the day itself, I had requested for Royal China to help with placecards and wedding favours to be placed, I was told this was ok - yet nothing was done when I arrived. All in all, the entire establishment feels understaffed, no service recovery completed, feels badly constructed, no initiative in the staff at Royal China, stay was not pleasant and this is extremely poor behaviour from the Raffles brand as a whole.

Customer review rating 2.0/5

Bogdan D. Families - Confirmed reviews ALL

Great villas, but terrible service from the begining to end, a shame for Raffles brand.

Dear Mr. D., Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your experience did not meet the high standards we strive to uphold. I would appreciate the opportunity to discuss your comments in more detail and address your concerns personally. Please feel free to contact me directly at your convenience. Kind regards, Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Customer review rating 5.0/5

Kwong H. A. C. Families - Confirmed reviews ALL

1. We'd like to thank the staff of Raffles Sentosa for giving us a very cosy, hospitable, pleasant, private stay while we were put up in Villa 40 from 19 to 22 Mar. We have been doing villa staycations at either Capella or Sofitel, to celebrate family birthdays or anniversaries. When we checked in to Raffles Sentosa and the villa, we instantly fell in love with the place, in terms of amenities, atmosphere, facility quality, hospitality, service levels. We feel Raffles Sentosa is notch over Capella and Sofitel, and will likely stick with Raffles Sentosa for our future staycation consideration. 2. Only hiccup perhaps was experiencing a Empire Grill service staff of Indian descent who presented a rather reluctant service attitude while we were having breakfast on 20 Mar 2026. Even as we were leaving and requested her assistance to request the buggy service to take us back to the villa, she responded for us to wait and we eventually had to find another staff to assist in getting us back to villa. 3. Nevertheless, we’d like to express appreciation for the following: a. Thomas (of Myanmese descent) who attended to my wife in the afternoon of 19 Mar and facilitated the check-in process expeditiously, helpfully, pleasantly and with emphatic understanding. This after my wife seemed to have been ignored for awhile at the lobby area, including the matter of a Japanese group who arrived after her were attended to before her. b. Empire Grill's Carol and team who afforded us a very warm-hearted dinner in the evening of 19 Mar, and pleasantly surprised as birthday pastries and song as we celebrated my wife's and my son's birthdays. c. Empire Grill's Vera, who was super helpful while my wife and son were having their breakfast in the late morning as they experienced slightly difficulties with their orders. 4. Overall, everything about our staycation at Raffles Sentosa was near perfect. Perhaps the bit that Capella does well was Capella's offer of daily no-cost afternoon tea that helps fill the time of guests who have no afternoon plans and just wish to spend their time in the resort compound.

Dear Kwong H. A. C., Thank you for taking the time to share your experience with us. We are delighted to hear that you found your stay at Raffles Sentosa to be cosy, hospitable, and pleasant. It is encouraging to know that the amenities and atmosphere resonated with you, and we are honored to be considered a preferred choice for your future staycations. We appreciate your feedback regarding the service experience at Empire Grill. While we strive to uphold high service standards at all times, we regret that your interaction did not meet these expectations. Your comments will be shared with our team to ensure we continue to enhance our guest experiences. It is heartwarming to hear your recognition of Thomas, Carol, Vera, and the team for their exceptional service. We take pride in our staff's commitment to guest satisfaction, and I will personally ensure your commendations are conveyed to them. Thank you once again for your thoughtful review, and we look forward to welcoming you back for another memorable stay. Kind regards Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Other web-users rate our hotel

  • 118 reviews 8.7/10 Location
  • 338 reviews 8.2/10 Room
  • 619 reviews 8.1/10 Service
  • 7 reviews 7.9/10 WiFi
  • 335 reviews 8.3/10 Food
  • 293 reviews 9.6/10 Vibe
  • 190 reviews 8.5/10 Amenities
  • 136 reviews 8.2/10 Comfort

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