Raffles Sentosa Singapore 5 stars

Customer review rating (ALL Rating) 4.1/5 379 reviews

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Description

Our accommodation(s)

Hotel location

Raffles Sentosa Singapore

4, BUKIT MANIS ROAD, Sentosa
099947 SINGAPORE
Singapore

GPS:1.247639, 103.825722

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  379 reviews

Customer review rating 4.5/5

Dr. S. J. Y. Solo - Confirmed reviews ALL

Albeit a repeat stay, the service remained conscientious and efficacious. The Duty Manager, Rifqi, was swift in sorting out my modified booking and reiterated previous stay specifications and preferences. The Front Office team, helmed by Mr. Christopher Latif, together with the butler team (Van, Kelvin and Rose), were always on hand to resolve requests. I particularly enjoyed interacting with the Guest Experience Manager, Ardena, who was well-versed in French and English. This made communication seamless and productive. Rhea, the Guest Relations and Services Manager, was equally approachable and we bantered effortlessly on hospitality trends in general. The F&B team, helmed by Mr. Gianni and Executive Chef Dominic Lim, is a gem. Every meal was painstakingly curated to perfection. Be it breakfast champagne or asian flair, the flavours were exquisite and well-complemented by service team members like Joanna (Empire Grill), Joanna Wang (Raffles Room), Fernando, Vera, Mong, Mala, and Jeremy. Jeremy facilitated a very interesting Raffles Sling masterclass, amidst the solemness of the Chairman's Room. An oriental alternative will be the Chef's tasting menu at Royal China, which serves up refined dishes buttressed by sincere and welcoming staff, Ee Sim, Taylor, and WenJing. I highly anticipate forthcoming visits, either to stay or to dine. From pre-arrival to departure, one can count on customisation and class; just like that exuded by Mr. Nicholas, my dedicated Rolls Royce trip navigator. Dr. S. J. Y.

Customer review rating 3.5/5

Brennan K. S. Families - Confirmed reviews ALL

I recently booked a villa at Raffles Sentosa for a long weekend staycation to celebrate my son's birthday. While the room and facilities were lovely, I was disappointed by several customer service lapses that dampened an otherwise pleasant stay. 1. Pet Stay Arrangements Two weeks prior to my arrival, I was contacted by your guest relations team via email to confirm details of my stay. During that correspondence, I clearly indicated that I would be bringing my dog and duly completed the pet declaration form as requested. However, upon check-in, when I called butler services to request a water bowl for my dog, I was informed that no pet stay had been registered and that the necessary preparations had not been made. I was also reminded — somewhat curtly — that a $400 pet fee would apply. This was frustrating, as I had taken the time to provide all required information in advance. It reflects a clear breakdown in internal communication within the guest relations team, and left me feeling that completing the pre-arrival form had been a futile exercise. 2. Delayed Towel Delivery. On the second day of my stay, I contacted butler services to request additional towels. Despite multiple follow-up reminders, the towels did not arrive for close to an hour. For a property of Raffles' standing, this falls short of the standard of responsiveness one would expect. 3. In-Room Breakfast Service. On my final morning, I placed an in-room breakfast order. When asked for the number of guests, I confirmed two adults and one child — consistent with our check-in details. When the order arrived, several items were missing, and no utensils had been provided for my child. It should not have been necessary for me to explicitly request this; a guest relations team that has been informed a child is staying should proactively ensure that appropriate utensils are included as a matter of course.

Customer review rating 5.0/5

Prudence E. P. Couples - Confirmed reviews ALL

A stay away from stressful work/world. It gave me an avenue to avoid the world for 1 night.

Dear Prudence E. P., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel to be a comfortable retreat from the stresses of daily life. We look forward to welcoming you back for another rejuvenating experience. Warm regards Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Customer review rating 4.5/5

Cheayl L. Families - Confirmed reviews ALL

I had a great birthday celebration. The pool was great, bed and room fixtures were all good

Dear Cheayl L., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our excellent service and that your birthday celebration was memorable. It is wonderful to know you appreciated our pool and room amenities. Warm regards, Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Customer review rating 4.0/5

Ruitao J. Couples - Confirmed reviews ALL

The service with the hotel is good, responsive and helpful, room is well decorated, clean and beautifully designed. High quality linens being provided, well stocked minibar and etc. The downside is that there's no view in the villa, you are staring at the grey concrete wall and pool most of the time.

Dear Ruitao J., Thank you for sharing your feedback regarding your recent stay at Raffles Sentosa Singapore. We are pleased to hear that you found our service commendable and enjoyed the decor and cleanliness of your villa. However, we regret that the view did not meet your expectations. We appreciate your input, as it helps us enhance the experience we provide to our guests. Warm regards Jessie Joyal Director of Quality Assurance Raffles Sentosa Singapore

Other web-users rate our hotel

  • 122 reviews 8.7/10 Location
  • 355 reviews 8.2/10 Room
  • 654 reviews 8.2/10 Service
  • 7 reviews 7.1/10 WiFi
  • 362 reviews 8.4/10 Food
  • 317 reviews 9.6/10 Vibe
  • 195 reviews 8.5/10 Amenities
  • 144 reviews 8.3/10 Comfort

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