Raffles Sentosa Singapore 5 stars

Customer review rating (ALL Rating) 4.1/5 263 reviews

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4, BUKIT MANIS ROAD, Sentosa, 099947 SINGAPORE, Singapore

Description

Our accommodation(s)

Hotel location

Raffles Sentosa Singapore

4, BUKIT MANIS ROAD, Sentosa
099947 SINGAPORE
Singapore

GPS:1.247639, 103.825722

Telephone
Fax +65 6032 4689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  263 reviews

Customer review rating 5.0/5

Jinhy Y. Families - Confirmed reviews ALL

We had a wonderful stay at your property! The villas are stunning and nothing we have ever experienced before! I was so impressed by the luxurious furnishings and landscaping. The sheets were so soft yet crisp. The service was sincere but probably could be improved slightly. We stayed at MBS and we believe the service there was more polished. I think the staff just needs a little more experience and confidence in anticipating the guest’s needs. Perhaps there was a language barrier as well. We had asked for umbrellas that never got delivered. We had asked for our golf bags to be delivered to the Sentosa Golf Club and they were going to charge us $80 which is ridiculous. We ended up just walking over with our bags. It just felt a little strange that we were at such a nice property and had to do that ourselves. One evening, we left at 4pm and didn’t arrive back until 8:30pm. We were dismayed to see that our dishes from our in-Villa dining service had not been cleared nor had we had any turn down service. The butler claimed that we had our “Do Not Disturb” light on but I looked and we did not have that on. Finally, it was not well-explained to us that there is a dedicated shuttle to HarbourFront to catch the MRT. We ended up walking to Resort World and taking a lot of Grabs. It just felt like the hotel wasn’t in a central location and it was a burden on us to figure out how to get around. I will however give a shout out to Mong and Fernando at the Empire Grill for breakfast. They were outstanding. They knew us by name and knew how we liked our juice and coffee. But the rest of the staff was kind of forgettable. Finally, it would be nice if you left us daily amenities like chocolates or biscuits. When we stayed at the Bulgari in Rome, they left us a different tea and biscuits/deserts/chocolates in the evening. It was a thoughtful touch. Overall, we were happy with our stay. Thank you

Customer review rating 3.0/5

Ker-kan T. Couples - Confirmed reviews ALL

First the nice Villa is spacious, and nicely decorated and new Check in was smooth Breakfast was ok Then the areas for improvement I booked thru the Accor App - the price that was listed was price A During check in - the card was passed to the front desk and then the amount was deducted from the credit card Thankfully, the bank app triggered a notification and the amount B was a few hundred dollars more than price A That was shocking and it took them 2 hours to get back to me that they will honour price A At the evening - i get a message from the butler that our room is locked and hence they cannot send an extra bed, which we totally didnt ask for. This was rather surprising Breakfast - they appeared overwhelmed despite being aware that its a busy period It was ala carte style, meaning that they will only prepare the food when u have ordered First, it took a long time, then they sent out a wrong order, then we ordered some more items but decided not to wait further as it was taking too long. I saw other guests leaving before the items were served Lastly, upon checkout, the front desk said that they will honour the price A and went on to proceed with another transaction on my card. Guess what, then when i checked my credit card in my bank app, there are now 2 transactions, both A and B Then i asked the butler's chatgroup to verify with the front desk and get back to us At this moment, it has been almost 24 hrs and still no news Conclusions - nice villa, but its not the hardware alone that makes people come back to any particular hotel or restaurant. Its often the soft touches and thats what lacking

Customer review rating 0.5/5

Lei Q. Families - Confirmed reviews ALL

Service is extremely below expectations - we went to empire grill for breakfast. But not one serve us while we are on seat for 10 mins - the WhatsApp group was only created after I reminded them through room phone

Customer review rating 3.5/5

Khiam P. E. Families - Confirmed reviews ALL

A good first time experience with the property. Excellent staff services and attention to all details. Unfortunately with limited dining experience and need to get lunch from neighborly Sofitel. Dinner menu variations at empire grill could be better. Quite limited main courses.

Customer review rating 0.5/5

Chunyi W. Families - Confirmed reviews ALL

Waiting 30 minutes for check-in, nobody came so had to look for them. Never saw our butler during the whole stay don’t know the name. Nobody showed the room or introduced the hotel facilities. Dishes came to table separately with 20 minutes gap and including the sauce of the grill so ate the pork sauce. Butler didn’t ask anything about check-out timing no organisation of luggage pick up so had to cancel the grab after paying first late charge. The luggage arrived 30 minutes late. So very bad experience, will mover go back to any Raffles hotel

Other web-users rate our hotel

  • 73 reviews 7.8/10 Location
  • 227 reviews 7.9/10 Room
  • 375 reviews 7.9/10 Service
  • 6 reviews 6.8/10 WiFi
  • 189 reviews 8.1/10 Food
  • 175 reviews 9.3/10 Vibe
  • 135 reviews 7.3/10 Amenities
  • 86 reviews 7.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.