An oasis immersed in wellbeing and nature, Raffles Sentosa Singapore is the first all-villa resort in Singapore. Located on a hilltop, it features 62 pool villas surrounded by lush gardens. For guests travelling with family or close friends, interconnecting villas offer the perfect balance of togetherness and privacy. Facilities include six restaurants and bars, swimming pool, Raffles Sentosa Spa, fitness centre, and two ballrooms. The upper level ballroom has a terrace that overlooks South China Sea.
Our accommodation(s)
Book this hotel
Page 1 out of 4, Villa 1 :
Garden One Bedroom Pool Villa
, Villa 2 :
Signature One Bedroom Pool Villa
Villa
Garden One Bedroom Pool Villa
Photo out of - Garden One Bedroom Pool Villa
Enjoy the privacy of an intimate hideaway for two or the perfect holiday retreat for a family.
Views:
Garden View
Most of the accommodation:
Private Pool or
Additional living room / area
Max. number of persons
3
Area
From
211 m²
/
2271 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Mini Bar
Mini bar with free soft drinks
Complementary in room coffee or tea
Bathroom
Bathroom Facilities
Accessible bathroom
Hair dryer in bathroom
Make-up/magnifying mirror
Radio in bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
Wireless internet in your room
Phone Facilities
Direct dial telephone
Phone with 2 handsets in room
Voice mail
Tv Facilities
Children's TV Channels
Chromecast
Dedicated Sports Channel beIN Sports
Satellite/cable colour TV
4K-UHD screen - Ultra-high-definition television
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Room for hearing impaired guests
Safe deposit box in room
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Pillow Menu
Comfort Features
Alarm clock
Iron
Turn Down Services
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Air cooling system
3 pers. max
211 m²
/
2271 sq ft
Bedding
1 x King size bed(s)
Views:
Garden View
Most of the accommodation:
Private Pool or
Additional living room / area
Access:
5 km / 3.11 mi1 hrs
39 min walk / 8 min drive
Page out of
National Museum of Singapore
Museums
Access:
8.8 km / 5.46 mi20 min drive
Page out of
Singapore Botanic Gardens
National park
Access:
10.4 km / 6.46 mi25 min drive
Page out of
Vivocity
Shopping centre/mall
Access:
3.2 km / 1.99 mi5 min drive
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
62 rooms
One room for people with reduced mobility
6 family rooms
15 connecting rooms
62 non-smoking rooms
Languages spoken at the hotel
German
English
French
Indonesian
Italian
Chinese Mandarin
Reduced mobility Facilities
100% Non Smoking Property
Laundry / Valet Services
Dry cleaning / Ironing
Wi-Fi
High Speed internet
WiFi at the hotel
WiFi in the communal areas
High speed transmission line
Air conditioning
Air Conditioning
Concierge
Concierge
Porter
Porter
Pets
Pets allowed
Additional charge
A maximum of one (1) pet per villa is permitted. Each pet booking is subject to S$180++ per pet per night and entitled to one set of complimentary pet amenities.
Catering
6 Restaurants
One Bar
Breakfast
Breakfast à la carte
Business
2 Meeting rooms
Family
Babysitting on request
Babysitting on request
Well-being
Swimming Pool
Outside
Raffles Sentosa Spa
On site
Sports and leisure
Jogging track
On site
Boat excursions
Additional charge
On site
Golf
Additional charge
Nearby
Golf course 18 holes
Golf
Additional charge
On site
Bike rack facilities
Additional charge
On site
Private beach
On site
On site
Private
Bus/coach parking area
Parking information
On site
Private enclosed outdoor parking
Parking information
On site
Public
Services & equipment
Valet parking
Public indoor parking
Parking information
On site
Private
Page 1 out of 3, Restaurant 1 :
RAFFLES ROOM
, Restaurant 2 :
Le Jardin
RAFFLES ROOM
Photo out of - RAFFLES ROOM
A delightful repast awaits in Raffles Room, where guests can enjoy a leisurely tete-a-tete over a signature afternoon tea. Raffles Room is also the welcome lounge for arriving and departing guests.
Cooking style
International
Capacity
28
Accessibility
Accessible service
099947 Singapore, Singapore
Other informations
Services
Air conditioning
Wheelchair access
Non Smoking Area
Thematic parties and animation
Payment
Cash
Credit card
Accommodate food
Children menu
Vegetarian menu
A delightful repast awaits in Raffles Room, where guests can enjoy a leisurely tete-a-tete over a signature afternoon tea. Raffles Room is also the welcome lounge for arriving and departing guests.
Le Jardin
Photo out of - Le Jardin
At Le Jardin, nature is at the heart of everything. The restaurant offers a refined, fully plant-based menu crafted from seasonal, local produce, including herbs grown in its own garden.
At Le Jardin, nature is at the heart of everything. The restaurant offers a refined, fully plant-based menu crafted from seasonal, local produce, including herbs grown in its own garden.
EMPIRE GRILL
Photo out of - EMPIRE GRILL
With views overlooking the pool and verdant landscaping, Empire Grill offers a tranquil setting for a leisurely breakfast or lunch. In the evening, diners will be feted to an authentic Italian dining experience complemented by fine wines.
With views overlooking the pool and verdant landscaping, Empire Grill offers a tranquil setting for a leisurely breakfast or lunch. In the evening, diners will be feted to an authentic Italian dining experience complemented by fine wines.
Chairman's Room
Photo out of - Chairman's Room
A nod to the speakeasy bars of yesteryear, Chairman's Room is the perfect spot for aperitifs, a nightcap and our signature Raffles Sentosa Sling cocktail.
Cooking style
Wine bar
Other informations
Payment
Credit card
A nod to the speakeasy bars of yesteryear, Chairman's Room is the perfect spot for aperitifs, a nightcap and our signature Raffles Sentosa Sling cocktail.
ROYAL CHINA
Photo out of - ROYAL CHINA
An epicurean dining experience awaits diners in Royal China, where fine Cantonese cuisine complemented by specialty teas leave guests with exceptional memories, be it a celebration with loved ones or a milestone occasion.
Cooking style
Gourmet
Capacity
108
Accessibility
Accessible service
099947 Singapore, Singapore
Other informations
Services
Air conditioning
Wheelchair access
Non Smoking Area
Terrace
Thematic parties and animation
Payment
Cash
Credit card
Accommodate food
Children menu
Vegetarian menu
An epicurean dining experience awaits diners in Royal China, where fine Cantonese cuisine complemented by specialty teas leave guests with exceptional memories, be it a celebration with loved ones or a milestone occasion.
IYASAKA BY HASHIDA
Photo out of - IYASAKA BY HASHIDA
Amid views of nature and the horizon, the restaurant sets the stage for an extraordinary dining experience, where culinary masterpieces capture the authenticity and essence of Japanese cuisine.
Amid views of nature and the horizon, the restaurant sets the stage for an extraordinary dining experience, where culinary masterpieces capture the authenticity and essence of Japanese cuisine.
CHAIRMAN'S ROOM
Photo out of - CHAIRMAN'S ROOM
With a billiard table as the centre piece, Chairman's Bar is a speakeasy bar where guests can retreat to and unwind over premium whisky, cognac, a large selection of fine champagne and wine by the glass, complemented by inspired cuisine.
With a billiard table as the centre piece, Chairman's Bar is a speakeasy bar where guests can retreat to and unwind over premium whisky, cognac, a large selection of fine champagne and wine by the glass, complemented by inspired cuisine.
Breakfast
Hot Breakfast
Restaurant
Empire Grill
Pool
Photo out of - Pool
Swimming Pool
Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation
Hotel should cater cars for guest to go island to island. Or more limousine services . And pre inform if a buggy is not able to make it due to weather. All these were not informed. Even during check in, I figured out the wifi myself . Reception didn’t inform me how to use also
Customer review rating 3.5/5
Jeremy C. V.
Couples
-
Confirmed reviews ALL
I came for a relaxing few days with my wife. The rooms were perfect...comfortable and private. Overall, the service was friendly but borderline incompetent. There seemed to be a serious lack of direction from management. The much-touted Butler service pretty much failed on all my requests, although they weren't particularly demanding.
Customer review rating 5.0/5
Meylisa T.
Families
-
Confirmed reviews ALL
We had such a wonderful stay at Raffles Sentosa Singapore to celebrate our son Reyan’s 8th birthday, and the entire experience was truly beyond our expectations. ❤️
From the moment we checked in, everything felt so warm, thoughtful and special. The service was exceptional, the property was beautiful, and every detail of our stay was so well taken care of.
A special thank you for the lovely birthday touches for Reyan. The simple decoration, the slice of birthday cake and especially the personalised letter made him feel so special. It was these thoughtful little details and the sense of personalisation that really made the experience stand out for us.
Seeing how happy and excited Reyan was made the celebration even more meaningful for my husband and me. We genuinely enjoyed every part of our experience, from the check in to the stay and the wonderful hospitality throughout.
Thank you to the Raffles Sentosa team for making our son’s 8th birthday such a beautiful and memorable one. We left with very happy hearts and wonderful family memories. 💕✨
We truly loved our stay and would definitely love to come back again!
Dear Meylisa T.,
Thank you for taking the time to share your delightful experience at Raffles Sentosa Singapore. We are thrilled to hear that your family enjoyed such a memorable celebration for Reyan's 8th birthday.
It is heartwarming to learn that our team's efforts to provide warm and thoughtful service contributed to your wonderful stay. We take great pride in ensuring each detail is a reflection of our commitment to exceptional hospitality. Your kind words regarding the birthday touches for Reyan, including the decorations and personalized letter, are genuinely appreciated and will be shared with our team.
We are grateful for your feedback and delighted that you left with cherished family memories. It would be our pleasure to welcome you back for another stay in the future. Thank you once again for your kind remarks.
Warm Regards
Jessie Joyal
Cluster Director of Quality Assurance & Service Excellence
Raffles Sentosa Singapore
Customer review rating 5.0/5
Grant S.
Business
-
Confirmed reviews ALL
Had a great stay, will be back again!
Dear Grant S.,
Thank you for sharing your positive experience at Raffles Sentosa Singapore. We are thrilled to hear that you had a great stay and we look forward to welcoming you back in the future.
Sincerely
Jessie Joyal
Cluster Director of Quality Assurance & Service Excellence
Raffles Sentosa Singapore
Customer review rating 4.5/5
Tsz K. S. K.
Couples
-
Confirmed reviews ALL
We are so glad we chose Raffles Sentosa for our wedding stay. The property itself is stunning and effortlessly charming, but what truly set the experience apart was the impeccable butler service. We had the absolute pleasure of being looked after by Sarvesh, who was extraordinary from start to finish. Right before the big day, he even arranged an amazing bubble bath to help the bride unwind and made sure everything ran seamlessly on schedule. Everything was executed to absolute perfection, giving us complete peace of mind during such an important milestone. His warmth, meticulous care, and genuine sincerity made our stay truly unforgettable, so much so that we are already planning our next visit! We would love to have Sarvesh again as our butler in our next stay.
Dear Tsz K. S. K.,
Thank you for your wonderful feedback regarding your recent stay at Raffles Sentosa Singapore. We are delighted to hear that you chose our property for such a significant occasion as your wedding and that our stunning surroundings contributed to your memorable experience.
It is heartening to know that Sarvesh provided the exceptional service that we strive for, ensuring that your stay was both comfortable and seamless. His attentiveness and dedication are indeed qualities we cherish in our staff. We appreciate your kind words about his care and the special arrangements made for you.
We look forward to welcoming you back for your next visit and will ensure that your preferences are noted for another memorable experience with us. Thank you once again for sharing your thoughts, and we wish you all the best in your future plans.
Sincerely
Jessie Joyal
Cluster Director of Quality Assurance & Service Excellence
Raffles Sentosa Singapore
Customer review rating 3.5/5
Jeremy C. V.
Couples
-
Confirmed reviews ALL
I came for a relaxing few days with my wife. The rooms were perfect...comfortable and private. Overall, the service was friendly but borderline incompetent. There seemed to be a serious lack of direction from management. The much-touted Butler service pretty much failed on all my requests, although they weren't particularly demanding.
Customer review rating 5.0/5
Meylisa T.
Families
-
Confirmed reviews ALL
We had such a wonderful stay at Raffles Sentosa Singapore to celebrate our son Reyan’s 8th birthday, and the entire experience was truly beyond our expectations. ❤️
From the moment we checked in, everything felt so warm, thoughtful and special. The service was exceptional, the property was beautiful, and every detail of our stay was so well taken care of.
A special thank you for the lovely birthday touches for Reyan. The simple decoration, the slice of birthday cake and especially the personalised letter made him feel so special. It was these thoughtful little details and the sense of personalisation that really made the experience stand out for us.
Seeing how happy and excited Reyan was made the celebration even more meaningful for my husband and me. We genuinely enjoyed every part of our experience, from the check in to the stay and the wonderful hospitality throughout.
Thank you to the Raffles Sentosa team for making our son’s 8th birthday such a beautiful and memorable one. We left with very happy hearts and wonderful family memories. 💕✨
We truly loved our stay and would definitely love to come back again!
Dear Meylisa T.,
Thank you for taking the time to share your delightful experience at Raffles Sentosa Singapore. We are thrilled to hear that your family enjoyed such a memorable celebration for Reyan's 8th birthday.
It is heartwarming to learn that our team's efforts to provide warm and thoughtful service contributed to your wonderful stay. We take great pride in ensuring each detail is a reflection of our commitment to exceptional hospitality. Your kind words regarding the birthday touches for Reyan, including the decorations and personalized letter, are genuinely appreciated and will be shared with our team.
We are grateful for your feedback and delighted that you left with cherished family memories. It would be our pleasure to welcome you back for another stay in the future. Thank you once again for your kind remarks.
Warm Regards
Jessie Joyal
Cluster Director of Quality Assurance & Service Excellence
Raffles Sentosa Singapore
Customer review rating 5.0/5
Grant S.
Business
-
Confirmed reviews ALL
Had a great stay, will be back again!
Dear Grant S.,
Thank you for sharing your positive experience at Raffles Sentosa Singapore. We are thrilled to hear that you had a great stay and we look forward to welcoming you back in the future.
Sincerely
Jessie Joyal
Cluster Director of Quality Assurance & Service Excellence
Raffles Sentosa Singapore
Customer review rating 4.5/5
Tsz K. S. K.
Couples
-
Confirmed reviews ALL
We are so glad we chose Raffles Sentosa for our wedding stay. The property itself is stunning and effortlessly charming, but what truly set the experience apart was the impeccable butler service. We had the absolute pleasure of being looked after by Sarvesh, who was extraordinary from start to finish. Right before the big day, he even arranged an amazing bubble bath to help the bride unwind and made sure everything ran seamlessly on schedule. Everything was executed to absolute perfection, giving us complete peace of mind during such an important milestone. His warmth, meticulous care, and genuine sincerity made our stay truly unforgettable, so much so that we are already planning our next visit! We would love to have Sarvesh again as our butler in our next stay.
Dear Tsz K. S. K.,
Thank you for your wonderful feedback regarding your recent stay at Raffles Sentosa Singapore. We are delighted to hear that you chose our property for such a significant occasion as your wedding and that our stunning surroundings contributed to your memorable experience.
It is heartening to know that Sarvesh provided the exceptional service that we strive for, ensuring that your stay was both comfortable and seamless. His attentiveness and dedication are indeed qualities we cherish in our staff. We appreciate your kind words about his care and the special arrangements made for you.
We look forward to welcoming you back for your next visit and will ensure that your preferences are noted for another memorable experience with us. Thank you once again for sharing your thoughts, and we wish you all the best in your future plans.
Sincerely
Jessie Joyal
Cluster Director of Quality Assurance & Service Excellence
Raffles Sentosa Singapore
Customer review rating 3.5/5
Tay Y. T. W.
Families
-
Confirmed reviews ALL
Overall, the stay was okay, but the buggy waiting time was quite long and breakfast was a disaster. I have already provided this feedback to the butler via WhatsApp.
Dear Tay Y. T. W.,
Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with the buggy service and your breakfast. Your comments have been noted, and we appreciate your communication with our butler team.
Sincerely
Jessie Joyal
Cluster Director of Quality Assurance & Service Excellence
Raffles Sentosa Singapore
Customer review rating 4.5/5
Derrick L.
Families
-
Confirmed reviews ALL
This is the first time staying at Raffles Sentosa. The staff were very hospitable, service was impeccable. Almost every staff we encountered greeted us by our names as if they knew who we were! this made us feel very exclusive during our stay. Rooms were also very impressive, very clean, very well built with sufficient amenities to stay in the room all day. However, my wife had an accident with the doors due to their heavy duty built and accidentally got caught when the door was closed, resulting in a hairline fracture of her finger after seeing a doctor after we checked out on the last day. Despite this, the overall stay in the room was still impressive.
The pet admin fee was also excessive at $400 per pet, which when you compare with other hotels like Capella, they do not charge any pet admin fee at all. Hope the management can rethink of the pet admin fee to attract more pet owners for a staycation here.
But Pet friendliness wise, I would rate it 10/10, given how most of the facililties, including the Chairman's room were pet friendly! this is rare of any hotels, let alone 5 star ones. I hope Raffles can continue to keep this level of pet friendliness!
Overall, I would still choose this hotel over Capella. Raffles Sentosa Team exceeds all expectations which Capella will need to catch up to. I look forward to my next staycation with Raffles Sentosa again soon!
Dear Derrick L.,
Thank you for sharing your experience at Raffles Sentosa. We are delighted to hear that you found your stay comfortable and enjoyed the hospitality of our team, as well as the amenities provided in your room.
We are truly sorry to learn about the unfortunate incident with the door that resulted in your wife's injury. Your safety is paramount, and we appreciate your feedback regarding the door's construction. We will ensure this matter is addressed with the appropriate team to enhance the safety of our facilities.
Regarding the pet administration fee, we understand your concerns and appreciate your suggestion. We strive to create a welcoming environment for our pet guests, and your feedback is invaluable in helping us consider ways to improve our offerings for pet owners.
Thank you for your kind words regarding our pet-friendly services. We look forward to welcoming you and your family, including your pet, back for another memorable stay.
Sincerely
Jessie Joyal
Cluster Director of Quality Assurance & Service Excellence
Raffles Sentosa Singapore
Customer review rating 4.5/5
Poh K. P. T.
Families
-
Confirmed reviews ALL
My family and I checked in on a rainy day and was welcome with many front desk ambassadors readily available to assist with our needs. While waiting for the buggy to the room, one of the lady in green dress approached my girl and offer her a macaroon. That’s a lovely act of service. The room is spacious but couldn’t adapt the layout where living space is separated from the bedroom and bathroom.
The bronze teeth washing cups were so dirty with obvious stains. See photos. Not a good sight to observe especially when it comes to hygiene.
Dear Poh K. P. T.,
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to learn that you appreciated the service provided by our front desk ambassadors and the thoughtful gesture of offering a macaroon to your daughter.
However, we sincerely regret that the cleanliness of the bronze teeth washing cups did not meet your expectations. Cleanliness is of utmost importance to us and your comments will be taken into consideration as we continuously strive to improve our standards. Additionally, we appreciate your insights regarding the room layout, as guest comfort is a priority for us.
We value your feedback and hope to have the opportunity to welcome you and your family back in the future for an even more enjoyable stay.
Warm regards,
Jessie Joyal
Cluster Director of Quality Assurance & Service Excellence
Raffles Sentosa Singapore
Customer review rating 4.0/5
Francis L.
Couples
-
Confirmed reviews ALL
Lived up to the hype and I must say the service was excellent but few points to share:
- In room dining: Club sandwich was so-so
- dining food (umpire grill): Some of their food is surprisingly not up to Raffles standard. Beef, lamb, oyster & corn ball were good. Pasta nice too. But the arancini and brinjal starters was bad which the staff kindly waived off the bill?
- dinner seating(umpire grill): fans outdoors are cosmetic in nature and doesn’t improve airflow. With the haze my guests were sweating and it was surprising there were no additional outdoor cooler fans or mist available
- breakfast: was ok but a big issue was the restaurant can’t serve a flat white, ordered one and it was terrible and watery
Dear Francis L.,
Thank you for taking the time to share your feedback regarding your recent stay at Raffles Sentosa Singapore. We are pleased to know that you found the ambiance and service to be excellent, as we strive to provide a memorable experience for our guests.
I appreciate your insights regarding the dining experiences at our establishment. Your comments about the in-room dining options and specific dishes at Umpire Grill have been noted. We continuously evaluate our menu offerings to ensure they align with our high standards and your feedback will be taken into consideration for future improvements.
Moreover, I understand your concerns about the outdoor seating arrangements and the coffee served during breakfast. We are committed to enhancing our guest experience, and your observations are invaluable in this process.
Once again, thank you for your thoughtful review. We hope to have the opportunity to welcome you back and provide an even better experience in the future.
Warm regards,
Jessie Joyal
Cluster Director of Quality Assurance & Service Exccellence
Raffles Sentosa Singapore
Customer review rating 5.0/5
Pei Z. T.
Families
-
Confirmed reviews ALL
Our family enjoyed ourselves at Raffles Sentosa. It’s was a relaxing and calming stay!
Dear Pei Z. T.,
Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you and your family found Raffles Sentosa to be a relaxing and calming experience. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Warm regards,
Jessie Joyal
Cluster Director of Quality Assurance & Service Excellence
Raffles Sentosa Singapore
Customer review rating 4.0/5
Leslie B.
Families
-
Confirmed reviews ALL
Overall, the visit was very good, on the positives, the staff were extremely polite and helpful, sometimes there were too many staff in the Reception area and less staff looking after the requirements of your customers for instance, 40 minutes for a bucket of ice is simply too long, on one occasion our room wasn’t made up until 4 pm and then we had to ask but this was done quickly and efficiently with very friendly staff, on one occasion I booked a taxi and was charged with an eftpos machine $15 and it was also charged in my room. The breakfast service was extremely good. If we came to Singapore again, we would almost definitely rebook with the Raffles Sentosa.
Dear Leslie B.,
Thank you for taking the time to share your feedback regarding your recent stay at Raffles Sentosa Singapore. We are delighted to hear that you found your visit to be very relaxing and that our team made a positive impression with their politeness and helpfulness.
We appreciate your observations about the service at the Reception area. Your comments regarding the timely delivery of amenities such as ice, as well as the timing of room cleaning, are noted. We strive to ensure that our guests receive prompt attention and service throughout their stay, and your insights will assist us in identifying areas for improvement.
Regarding the taxi charge, we apologize for any confusion this may have caused. We aim for clarity in our billing processes, and your experience will be reviewed to enhance our service further.
We are thrilled to learn that you enjoyed our breakfast service and that you would consider returning to us in the future. We look forward to welcoming you back to Raffles Sentosa Singapore.
Warm Regards
Jessie Joyal
Cluster Director of Quality Assurance & Service Excellence
Raffles Sentosa Singapore
Customer review rating 5.0/5
Bram C.
Couples
-
Confirmed reviews ALL
We had a very nice stay and lovely time there.
Dear Bram C.,
Thank you for your kind words regarding your stay at Raffles Sentosa Singapore. We are delighted to hear that you had a lovely time with us and appreciate your positive feedback.
Warm Regards
Jessie Joyal
Director of Quality Assurance
Raffles Sentosa Singapore
Customer review rating 5.0/5
Soek L. G. L.
Couples
-
Confirmed reviews ALL
I should take it that the money well spent at Raffles Villa Sentosa. It comes in Garden, Signature, Sunset and Royal Villa. And I am staying at Signature Villa for a 3 days, 2 nights. The interior looks extremely grand. They have the complimentary soft drinks, hot beverages and snacking to be replenished everyday. And they also tidy our room every 2 times of the day that makes our bedding so comfortable and clean to sleep and ease our tiredness. They have all the staff always ready to be at your service, be it whatsapp or internally call in especially when we need the buggy ride in a extremely hot day. They are very polite and well-trained.
Thanks to Raffles Villa Sentosa, we are able to enjoy a secluded and quiet moment together here. And we will come back soon. By then, see you.
Cheers from G.
09 Aug 2026
Dear Soek L. G. L.,
Thank you for your kind feedback regarding your recent stay at Raffles Sentosa Singapore. We are thrilled to hear that you found our Signature Villa to be grand and comfortable, and that you appreciated the complimentary refreshments as well as the twice-daily housekeeping service. It is wonderful to know that our staff contributed positively to your experience with their attentiveness and professionalism, especially during the hot days.
We are delighted that you enjoyed the tranquility and seclusion of our resort, providing you with the perfect environment for relaxation. Your intention to return is the highest compliment we could receive, and we look forward to welcoming you back for another memorable experience.
Thank you once again for your review.
Warm regards,
Jessie Joyal
Cluster Director of Quality Assurance & Service Excellence
Raffles Sentosa Singapore
Customer review rating 2.5/5
Nicholas P.
Couples
-
Confirmed reviews ALL
Villa was beautiful but service leaved a lot to be desired. We booked our stay only 10 days before arrival. On arrival found spa pools out of service. The other resort main pool was closed for a private function. Daily housekeeping didn't happen despite requesting it. Difficult to order drinks or snacks when relaxing by main guest pool. Service was underwhelming and that's being kind. Hotel sold itself as a wellness retreat. Next to no wellness activities scheduled at the weekend. We actually had to get in a taxi, leave raffles Sentosa and go to the local W Hotel. This was very frustrating. But not yoga classes or similar available at Raffles.
Dear Nicholas P.,
Thank you for sharing your feedback regarding your recent stay at Raffles Sentosa Singapore. We are pleased to hear that you found our villas beautiful; however, I regret that your experience was marred by service shortcomings.
I understand your disappointment with the spa facilities and the unavailability of the main pool due to a private event. We strive to provide enjoyable amenities for all our guests, and I apologize for the inconvenience you encountered. Additionally, I regret that housekeeping did not meet your expectations during your stay. Your comments regarding the challenges in ordering refreshments by the pool and the lack of wellness activities on weekends have been noted. We aim to provide a holistic wellness experience, and your insights are invaluable in helping us identify areas for improvement.
Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future for a more satisfying experience.
Warm Regards,
Jessie Joyal
Cluster Director of Quality Assurance & Service Excellence
Raffles Sentosa Singapore
Customer review rating 2.0/5
Joyce L.
Families
-
Confirmed reviews ALL
Seems to be like the hotel is understaffed. They have a WhatsApp for butler service, which I assumed it’s intimate and responsive. But the response is always lagging. Wait and wait.. pool water looks murky but I was assured that it’s ‘safe’. The automatic curtain can’t even close fully, I’m woken by the light by 7am, it’s so frustrating. I took a pic as well.
Customer review rating 2.5/5
Anonymous
Families
-
Confirmed reviews ALL
Great facilities and intention of becoming the 1st full-villa luxury hotel in singapore. However, execution of the strategy has been poorly done so far with inexperienced butler and very understaffed set up. It will take some time to realise the ambition, if customer voice matters.
Dear Guest,
Thank you for your feedback regarding your recent experience at Raffles Sentosa Singapore. We are pleased that you appreciated our facilities; however, we regret that our service did not meet your expectations. Our commitment to providing exceptional service is paramount, and we acknowledge your concerns regarding staffing and training. Your insights are invaluable as we continue to enhance our guest experience.
Warm Regards
Jessie Joyal
Cluster Director of Quality Assurance
Raffles Sentosa Singapore
Customer review rating 3.0/5
Laura S.
Families
-
Confirmed reviews ALL
I thought the service was very poor considering the price per night for the room. Staff didn’t know what they were doing, they didn’t know there way around the property, when we had to check out and go to the spa to shower? The changing rooms were dirty, hair on the floor, towels on the floor. Cleaning should happen regularly. At breakfast service was slow and again staff seemed very in experienced.
Dear Laura S.,
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the service shortcomings you experienced and appreciate your insights regarding the staff's familiarity with the property and the cleanliness of the changing rooms. We prioritize maintaining high standards of cleanliness and service, and your comments will be taken into consideration for future improvements. We strive to provide an exceptional experience for all our guests, and we regret that we fell short during your visit.
Thank you once again for your feedback. We hope to welcome you back for a more enjoyable experience.
Warm regards,
Jessie Joyal
Director of Quality Assurance
Raffles Sentosa Singapore
Customer review rating 2.0/5
David H.
Families
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Confirmed reviews ALL
From time of making reservation to checkout, the was quite painful, emails with inquiries takes days with multiple request emails. Better yet, even with non reply. Once arrived at Raffles Sentosa, things didn’t improve. Using official wechat link to communicate 7/27 and got any responses on 7/30, a day before we checkout. Making dinner reservations was told not available on the time we wanted, yet, we actual went to restaurant, it was empty, with one table of customer.
Using the WeChat butler group was just as bad with none timely responses. English communication with staff with requests seems to be difficult.
At times.
First morning at breakfast, was encounter the host with serious attitude problem who seated my family, improved only until later with a much polite and friendly bilingual staff.
Share my overall experience in detail with your staff Lynnette, therefore, please consult with her.
Customer review rating 5.0/5
Daniel P.
Families
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Confirmed reviews ALL
We had a great stay. The staff was incredibly friendly. We would want to call out specifically everyone at breakfast. They were all so kind. Our room was great and we just loved everything about our stay. The food was great at all the restaurants ... If there was one 'negative', which was not a big deal, is that we ended up just sitting alone for about 20 minutes when we were waiting to check in before someone came over. After 20 hours of travel, that was unfortunate, but it didn't really impact the rest of our stay.
Dear Mr. Daniel P.,
Thank you for your feedback regarding your recent stay at Raffles Sentosa Singapore. We are thrilled to hear that you enjoyed your time with us and that our staff, particularly at breakfast, made a positive impression. Your compliments regarding the quality of our rooms and dining options are greatly appreciated.
We sincerely apologize for the delay you experienced during check-in. While we strive to provide seamless service, we acknowledge that this moment fell short of your expectations. Your comments will be reviewed as we continually seek to enhance the guest experience.
Thank you once again for your kind words and for choosing to stay with us. We hope to welcome you back in the future.
Warm regards,
Jessie Joyal
Director of Quality Assurance
Raffles Sentosa Singapore
Customer review rating 4.5/5
Brendon B.
Friends
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Confirmed reviews ALL
The actual resort and amenities were top notch. While everyone was extremely friendly and accommodating the service levels were patchy - some were amazing while others were not up to the standard expected - mainly the restaurant staff and butler service.
Dear Brendon B.,
Thank you for your kind words regarding our resort and amenities. We appreciate your feedback regarding the inconsistency in service levels, particularly with the restaurant staff and butler service. We take all guest feedback seriously and will continue to strive for excellence in all areas.
Warm Regards
Jessie Joyal
Director of Quality Assurance
Raffles Sentosa Singapore
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Frequently asked questions
Raffles Sentosa Singapore is located at 4, Bukit Manis Road, Sentosa, 099947 Singapore. Nestled on a hilltop, our resort is just 1 km from the HarbourFront MRT station, which is a 25-minute walk or a 10-minute drive away. You can also reach us from the Singapore Cruise Centre in about 8 minutes by car.
Raffles Sentosa Singapore offers a variety of luxurious all-villa accommodations including:
Garden One Bedroom Pool Villa
Signature One Bedroom Pool Villa
Signature One Bedroom Villa with Twin Beds
Sunset One Bedroom Pool Villa
Signature Two Bedroom Pool Villa
Presidential Villa and Royal Villa
For those traveling with family, we offer interconnecting villas that provide a perfect balance of togetherness and privacy.
At Raffles Sentosa Singapore, we offer a wide range of amenities to enhance your stay:
Wi-Fi and high-speed internet for an additional fee
On-site parking and valet services
Outdoor swimming pool and Raffles Sentosa Spa
Fitness center and jogging track
Six restaurants including Empire Grill, Royal China, and Le Jardin, plus Chairman's Bar
Concierge, laundry services, and wheelchair accessibility
Raffles Sentosa Singapore features several dining venues, including Empire Grill for Italian cuisine, Royal China for Cantonese dishes, and Iyasaka By Hashida for Japanese specialties. You can also enjoy plant-based meals at Le Jardin or afternoon tea at Raffles Room. Breakfast is served daily from 07:00 AM to 10:30 AM, and we offer children's and vegetarian menus.
At Raffles Sentosa Singapore, check-in is available from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Raffles Sentosa Singapore regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Raffles Sentosa Singapore using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Pets are allowed. Regarding potential fees, please contact the hotel for information regarding the additional charge.
Raffles Sentosa Singapore features two meeting rooms, with the largest space offering 542 square meters and a capacity for up to 400 guests. High-speed Wi-Fi is available for an additional charge to ensure you stay connected during your meetings.
Raffles Sentosa Singapore is a beautiful venue for weddings and events, featuring two elegant ballrooms. The upper-level ballroom includes a terrace with views of the South China Sea. Our spaces can accommodate up to 400 guests for grand celebrations or banquets.
Raffles Sentosa Singapore is a wheelchair-accessible hotel dedicated to providing a comfortable stay for all guests. We offer one room specifically designed for people with reduced mobility, which includes an accessible bathroom. Additionally, our dining venues like Empire Grill and Royal China provide accessible service.
Yes, Raffles Sentosa Singapore allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Raffles Sentosa Singapore, you can reach the HarbourFront MRT station in approximately 25 minutes on foot..
Raffles Sentosa Singapore supports business travelers with two meeting rooms and high-speed Wi-Fi, which is available for an additional charge. Our villas are equipped with data ports and direct dial telephones to help you stay connected. You can also enjoy a daily à la carte breakfast starting at 07:00 AM.
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