Raffles Sentosa Singapore 5 stars

Customer review rating (ALL Rating) 4.1/5 232 reviews

Raffles Sentosa Singapore - Image 1
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4, BUKIT MANIS ROAD, Sentosa, 099947 SINGAPORE, Singapore

Description

Our accommodation(s)

Hotel location

Raffles Sentosa Singapore

4, BUKIT MANIS ROAD, Sentosa
099947 SINGAPORE
Singapore

GPS:1.247639, 103.825722

Telephone
Fax +65 6032 4689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  232 reviews

Customer review rating 0.5/5

Bakrie R. G. Families - Confirmed reviews ALL

found molds in my bread basket for breakfast, me and my husband had diarrhea the ay after

Customer review rating 1.0/5

Soojin C. Families - Confirmed reviews ALL

I booked the hotel for my puppy's birthday and had even called the hotel prior booking to confirm other dogs and guests were allowed into the villa as long as the overnight guests are limited. However, a week before the check-in date, the online Butler emailed me saying only 1 dog is allowed, no more than 6 guests, and most outrageously, that they will only provide me 2 sets of plates and cutleries! This is the first hotel that threatened me with limits on plates and cutleries. When I shared the email screenshots of my booking request through my agency which confirmed that I will be bringing 2 dogs to stay overnight, the online Butler replied that they will provide a "special offer" of 2 dogs for 1 dog cleaning fee. For the rest of the points, they just kept responding with standard macro despite my demands to check the phone call recording where I have confirmed on bringing party guests (dogs and humans). This was incredibly frustrating that forced me to change my plans entirely. Lastly, the bedroom smelled strongly like sewage. I see this is a common issue from other reviews. Can't believe I paid 1k+ for a sewage-smelling room.

Customer review rating 4.5/5

Muriel B. Families - Confirmed reviews ALL

The taps in the shower were very stiff and difficult to use. (I had to use a small towel over the tap to turn it) The switches for the lights were not very clear ( I couldnt turn on the night light under the sink in the bathroom) The pool towels and bathrobes are too thick and heavy- I feel that too much energy and water is being used to wash these items . Not good for the environment. Staff were very efficient and friendly - thank you for a lovely stay. Our wedding reception was held at Raffles Hotel over 40 years ago so Raffles will always hold a special place in our hearts.

Customer review rating 4.5/5

Man L. Y. Families - Confirmed reviews ALL

It is great experience, butler was attentive and responsive via whatsapp group. Buggy service comes instantly. Best part is we can have breakfast deliver to the villa and having the privacy.

Customer review rating 2.0/5

Kym W. Couples - Confirmed reviews ALL

The rooms were beautiful with a private pool and garden. However, when you wanted service, it was difficult to get anyone to answer phone calls. On one occasion, about 1150am, it took twenty minutes and about twenty phone calls to multiple extensions before someone answered. After in room dining for lunch, it took three hours and a couple of reminder phone calls before the dishes were cleared. The staff were lovely but there weren’t enough of them to provide basic service.

Other web-users rate our hotel

  • 64 reviews 8/10 Location
  • 194 reviews 7.7/10 Room
  • 313 reviews 7.8/10 Service
  • 5 reviews 5.6/10 WiFi
  • 159 reviews 8.3/10 Food
  • 149 reviews 9.4/10 Vibe
  • 118 reviews 7.4/10 Amenities
  • 74 reviews 7.1/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.