Mercure Singapore Tyrwhitt 4 stars

Customer review rating (ALL Rating) 4.3/5 158 reviews

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Description

Hotel extras

  • Prime location near Bendemeer MRT for seamless city exploration.

  • Heritage-inspired design reflecting local culture and history.

  • Affordable luxury with modern amenities and sustainable features.

  • Rooftop pool and fitness center for relaxation and wellness.

  • Steps from unique cafes and artisanal spots along Tyrwhitt Road.

Our accommodation(s)

Hotel location

Mercure Singapore Tyrwhitt

165 Tyrwhitt Road
207569 Singapore
Singapore

GPS:1.312279, 103.860584

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  158 reviews

Customer review rating 3.5/5

Samadhan S. K. Couples - Confirmed reviews ALL

Rooms were well maintained and clean. The location is very good and convenient for travelling around Singapore. Overall service was good. However, the restaurant check-in attendant had a lot of attitude and was not welcoming. Also, the shower room was too small.

Dear Samadhan S. K., Thank you for your kind comments regarding the cleanliness, location, and overall service of the hotel. We are sorry if the interaction at the restaurant check-in did not feel as welcoming as expected. As part of our commitment to inclusive hiring, we proudly provide opportunities to employees from diverse backgrounds and abilities, and we appreciate guests’ understanding and kindness toward our team members as they carry out their responsibilities. Regarding the shower room size, space in Singapore is generally limited, and hotel room layouts are designed to maximize comfort and functionality within the available footprint, especially in centrally located properties. We appreciate your feedback and hope to welcome you again in the future. Warm regards, Janet Guest Experience Executive

Customer review rating 1.5/5

Milan V. K. Families - Confirmed reviews ALL

All other staff except the the staff at the hotel not behaved well to us. Reception staff behaved well.

Dear Milan V. K., Thank you for sharing your feedback. We are sorry to hear that parts of your experience with our hotel staff did not meet your expectations, and we apologize for any behavior that made you feel uncomfortable. Please be assured that we take such comments seriously. Our team is made up through inclusive hiring practices, reflecting a diverse workforce, and this is never an excuse for anything less than respectful and professional service. We appreciate your understanding as we continue to strengthen training and service standards across all departments. We are glad to hear that our reception team made a positive impression during your stay, and your feedback has been shared with the relevant teams for review and improvement. Thank you again for bringing this to our attention. Warm regards, Janet Guest Experience Executive

Customer review rating 4.0/5

Manish K. ‌. Couples - Confirmed reviews ALL

Good experience

Dear Manish K., Thank you for taking the time to share your positive feedback regarding your stay at Mercure Singapore Tyrwhitt. We are delighted to hear that you found our location to be convenient and that you had a good experience with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm regards, Janet Guest Experience Executive

Customer review rating 4.5/5

Bruce G. J. Couples - Confirmed reviews ALL

Helpful staff. Some rude guest noise on one night but not the staffs fault. Handy to transport shops ,cafes and numerous cheap eateries.

Dear Bruce G. J., Thank you for your positive feedback regarding your recent stay at Mercure Singapore Tyrwhitt. We are pleased to hear that you appreciated our convenient location, quiet accommodations, and lovely pool. Our team strives to provide excellent service, and we appreciate your understanding regarding the noise disturbance caused by other guests. We look forward to welcoming you back for another enjoyable experience. Warm regards, Janet Guest Experience Executive

Customer review rating 2.5/5

Mony J. B. Families - Confirmed reviews ALL

Not happy with room size at all. No cupboard or shelf. No changing room near swimming. Staff in food hall was bit rude except 1 lady who was greeting at entrance of breakfast hall. Bathroom very compact and bathroom door has slight gap which is weird. Happy with services of firoz and Fikrie.

Dear Mony J. B., Thank you for your feedback. We are glad you enjoyed our location and appreciated the friendly service of our front desk and breakfast teams. As Singapore is a compact city, hotel room sizes can be smaller compared to other destinations. Instead of wardrobes, our rooms are designed with open hanging racks for convenience and space efficiency. The toilets located near the swimming pool also serve as changing rooms for guests’ use. We sincerely apologize for the lapse in service you experienced at the restaurant. As part of our inclusive hiring practices, our team members come from diverse backgrounds and abilities, and we continuously support them through training to provide the best possible guest experience. We appreciate your understanding and hope to welcome you again in the future. Warm regards, Janet Guest Experience Executive

Other web-users rate our hotel

  • 953 reviews 9.1/10 Location
  • 1,211 reviews 6.1/10 Room
  • 1,012 reviews 8.8/10 Service
  • 23 reviews 9.4/10 WiFi
  • 764 reviews 3.3/10 Comfort
  • 474 reviews 8.3/10 Cleanliness
  • 445 reviews 6/10 Breakfast
  • 286 reviews 5.4/10 Amenities

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