Dear Ayush B., We are pleased to know that you found your stay comfortable and appreciate you highlighting our commitment to quality. Regarding the room dimensions, our spaces are intentionally designed to maximize modern comfort and functionality within a compact urban footprint, reflecting the unique architectural landscape of Singapore's city center. We believe that by balancing these efficient designs with full four-star amenities and a heritage location, Mercure Singapore Tyrwhitt provides a high-value alternative to the more basic accommodations often found at similar price points in the area. We appreciate your perspective as it helps us continue to refine our guest experience. Warm regards, Janet Guest Experience Executive

Dear YUVRAJ R. B., Thank you for your wonderful review. We are delighted to hear that you had a great stay and were thoroughly satisfied with the professionalism of our team and the overall services provided. It is always a pleasure to know that our guests find comfort in our modern, well-connected city-center property. We have shared your compliments regarding the breakfast spread with our independent dining partners at Applause Restaurant, as they take great pride in offering a diverse range of local and international flavors to start the day. Your feedback is a fantastic motivation for all of us at Mercure Singapore Tyrwhitt, and we look forward to your next visit to the vibrant Lavender enclave. Warm regards, Janet Guest Experience Executive

Dear CZARINA F., Thank you for choosing to stay with us and for highlighting our convenient location and overall comfort. We are pleased that you enjoyed your time at Mercure Singapore Tyrwhitt and found our position within this historic culinary enclave to be a highlight of your visit. We appreciate your candid feedback regarding the room layout. Our guestrooms are intentionally designed as compact, functional urban spaces to provide a high-quality stay within Singapore’s dense city center. While we always strive to accommodate specific bedding preferences, such as a king-sized configuration, these requests are subject to live availability and the specific room category booked. We regret that we were unable to meet your exact preference on this occasion, but we hope the overall comfort of the room still made for an enjoyable stay. Warm regards, Janet Guest Experience Executive

Dear TAREK S., We appreciate you taking the time to share your feedback regarding your recent stay. We are sorry to hear that your rest was disrupted by noise during the night. As our hotel is situated in the heart of a historic and bustling urban district, external sounds can occasionally be more noticeable due to the close proximity of surrounding buildings and local activity, which is a common characteristic of Singapore’s dense city landscape. For future visits, we always encourage guests to contact our front desk team immediately if they experience any disturbances. Our team is available 24/7 to investigate the source of the noise or, whenever occupancy allows, arrange for a room relocation to a quieter area of the property to ensure a more comfortable stay. We value your input and hope to have the opportunity to provide you with a more restful experience in the future. Warm regards, Janet Guest Experience Executive

Dear EMESE G. B., We are delighted to learn that you enjoyed a pleasant stay and found our rooftop pool to be a highlight of your visit. It is wonderful to hear that the cleanliness and overall condition of your room met your expectations, as our team works diligently to maintain a refreshing environment for all our guests. Regarding the room dimensions, we understand that accommodating three adults in a compact urban setting can feel quite cozy. Our rooms are intentionally designed to maximize modern functionality within Singapore’s efficient city-center footprint, providing high-value comfort in a historic location. We also appreciate your feedback regarding the breakfast service; 9:00 a.m. is indeed our peak period, and we are constantly looking for ways to better manage the flow of guests during these busy times. We hope to have the pleasure of welcoming you back to Mercure Singapore Tyrwhitt in the near future. Warm regards, Janet Guest Experience Executive

Dear AMANDA J. S., We are delighted that your stay at Mercure Singapore Tyrwhitt was such a pleasant surprise. It is wonderful to hear that you found our location in the historic Lavender district convenient for exploring the city and that our team’s helpfulness stood out during your visit. We are particularly glad you enjoyed the refreshing fruit tea in our lobby and appreciated our in-room filtered water taps, which are a key part of our commitment to sustainability and modern convenience. While we are sorry the standard pillow profile did not quite match your personal comfort preference, we are pleased that our team was able to provide a creative alternative to ensure you were well-rested. Thank you for sharing your kind words about our rooftop pool and the warmth of our staff. We look forward to welcoming you back for another comfortable and memorable stay in Singapore. Warm regards, Janet Guest Experience Executive

Dear VARUN M. S., We are delighted to receive your wonderful feedback regarding your recent stay at Mercure Singapore Tyrwhitt. It is heartening to know that you enjoyed our hospitality and that our team’s polite and helpful nature contributed to a pleasant experience. We strive to provide a welcoming environment for all our guests, and your kind words serve as a great motivation for us to continue delivering high standards of service. We have also shared your compliments regarding the breakfast with our independent dining partners, who work hard to offer a diverse and satisfying spread to start the day. We are glad that the variety and quality met your expectations. It was a pleasure having you with us, and we look forward to welcoming you back to our vibrant neighborhood in the near future. Warm regards, Janet Guest Experience Executive

Dear Darwisyah B. R., Thank you for such a glowing review of your recent stay. We are absolutely delighted to hear that Yan Kit made such a positive impression with his friendly and helpful service during your check-in, and that our housekeeping team contributed to the warmth of your visit at Mercure Singapore Tyrwhitt. Our team is the heart of our hospitality, and your kind words serve as a wonderful motivation for us all. We look forward to the pleasure of welcoming you back for another seamless city stay in the near future. Warm regards, Janet Guest Experience Executive

Dear Abdul R. K., We are delighted to hear that you had a comfortable stay at Mercure Singapore Tyrwhitt. It is always rewarding to receive such positive feedback, and we are glad that our overall guest experience met your expectations. We have taken note of your comments regarding the breakfast selection and the desire for more daily variety. While our breakfast buffet is designed to offer a balanced mix of local, international, and Indian flavors, we understand that rotations are key to an enjoyable dining experience. Please be assured that we have shared your observations with our independent dining partners at Applause Restaurant as they look for ways to enhance their menu offerings. We look forward to the opportunity of welcoming you back for an even more refreshing stay in the near future. Warm regards, Janet Guest Experience Executive

Dear Anne F. M., We are delighted to receive such a glowing review of your recent stay at Mercure Singapore Tyrwhitt. It is wonderful to hear that you found our rooms comfortable and our team’s hospitality to be a highlight of your visit. We take great pride in our location within the vibrant Lavender and Kallang district, and we are glad you found it to be a convenient base for exploring the city. It is also fantastic to know that you enjoyed our shared facilities, such as our rooftop infinity pool and communal spaces designed for modern urban relaxation. We truly appreciate your kind words and look forward to welcoming you back for another lovely stay in the near future. Warm regards, Janet Guest Experience Executive

Dear Attila K. V., We are genuinely sorry to hear that your recent stay did not live up to the standards we strive to provide. While we are heartened to know our team's friendly service left a positive impression, we deeply regret that the physical comforts of your room fell short. Regarding the bathroom odor you mentioned, please accept our sincere apologies; this is certainly not reflective of our usual housekeeping standards, and we have shared your feedback with our hygiene team for immediate rectification. We understand that sleep comfort is subjective, though we regret our firm bedding did not suit your preference. Our rooms are designed to maximize efficiency within a compact urban footprint, which results in more intimate shower dimensions typical of city-center hotels. Regarding the air-conditioning, we are currently undergoing active system maintenance to optimize performance and cooling across the property. Furthermore, we have relayed your specific comments about the breakfast variety to our independent dining partners at Applause, though we are glad you enjoyed the fried rice. Your feedback is invaluable as we work toward refining our guest experience. Warm regards, Janet Guest Experience Executive

Dear NORFADZILAH B. M. N., We are delighted to learn that your business trip to Mercure Singapore Tyrwhitt was such a success. It is wonderful to hear that our strategic location provided you with convenient access to nearby shopping and smooth transportation links, making your commute and leisure time equally efficient. We are also pleased that you enjoyed a peaceful night's rest and that our team's friendly service added a welcoming touch to your stay. It was a pleasure having you with us, and we look forward to being your preferred choice of stay during your future visits to Singapore. Warm regards, Janet Guest Experience Executive

Dear Iroko S., Thank you for your feedback regarding your recent stay. We are delighted to hear that you found your stay comfortable and appreciated our friendly staff. We understand that the restaurant space can become crowded during breakfast, and we value your input as we strive to enhance our guest experience. Warm regards, Janet Guest Experience Executive

Dear Nyuk S. C., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that our location and the assistance from our staff met your expectations. It is also gratifying to know that the cleanliness of your room and the available amenities contributed positively to your experience. We appreciate your understanding regarding the limited wheelchair access. We strive to provide a comfortable and convenient stay for all our guests and are delighted that you found our surroundings suitable for your needs. Warm regards, Janet Guest Experience Executive

Dear BIN A. M. Z., We are delighted to hear that you enjoyed a headache-free five-night stay with us at Mercure Singapore Tyrwhitt. It is wonderful that you found our location so convenient for exploring the rich heritage of Kampong Glam and the 24-hour buzz of Mustafa Centre, as well as the nearby Lavender MRT station. We strive to provide a seamless and vibrant base for our guests, and we are glad the energy of our property added to your experience. We truly appreciate your constructive feedback regarding the floors during longer stays. While we are pleased our housekeeping team addressed your requests promptly and with a smile, we have shared your observations with the department to ensure we are even more proactive with floor maintenance for our guests staying several nights. We look forward to welcoming you back for another smooth and comfortable stay in the heart of our historic district. Warm regards, Janet Guest Experience Executive

Dear Bianca B., Thank you for your informative feedback regarding your stay with us. We are delighted to hear that you enjoyed our convenient location and found our staff to be accommodating. Your kind words about our pleasant rooms are much appreciated. Warm regards, Janet Guest Experience Executive

Dear Dulanjale K. F. W., Thank you for your exceptional feedback regarding our front desk staff and room service. We appreciate your understanding about the breakfast buffet space, and we look forward to welcoming you back on your next visit. Warm regards, Janet Guest Experience Executive

Dear Roshan K., Thank you for your wonderful feedback regarding your recent stay at Mercure Singapore Tyrwhitt. We are delighted to learn that you and your family had a comfortable experience and that our team was able to accommodate your son's dietary needs. It is gratifying to hear that he enjoyed the rooftop pool and that our facilities met your expectations for cleanliness and comfort. We truly appreciate your kind words about our staff, and we will be sure to recognize Fikrie for his exceptional service. Thank you for recommending us, and we look forward to welcoming you back in the future. Warm regards, Janet Guest Experience Executive

Dear Rangana S. P., We appreciate you taking the time to share your feedback regarding your recent stay. It is heartening to hear that you enjoyed the food offerings, and we have certainly shared your compliments with our independent dining partners at Applause Restaurant. However, we are sorry to hear that the room and bathroom dimensions did not meet your family's expectations. As a city hotel in a prime urban location, our rooms are intentionally designed with a compact and efficient footprint to provide modern comfort at a competitive value. We understand that our Family Room may feel a little compact for a party of 5, especially for a longer stay. For greater comfort and convenience, we would recommend booking 2 rooms for 5 guests instead of accommodating everyone in a single Family Room. Bathroom doors in our hotel have been outfitted with privacy doors without lock for the safety of our guests. We hope to welcome you for you will give us another chance to provide a more comfortable experience in the future. Warm regards, Janet Guest Experience Executive