Dear RAVIKUMAR P., We appreciate you taking the time to share your feedback regarding your recent stay. It is encouraging to hear that you found our rooms comfortable and our front desk and housekeeping teams friendly and welcoming. We strive to provide a modern and functional environment for all our guests, and we are glad these aspects of your stay were highlights for you. However, we are deeply concerned by your comments regarding the breakfast experience and the conduct of the staff at the dining venue. Please be assured that we pride ourselves on our inclusive hiring practices and our commitment to welcoming a diverse, global community of travelers; we do not tolerate any form of biased behavior. Our dining facilities, Applause Restaurant and TLC Café, are managed by an independent third-party partner, and we have shared your specific observations with their management team for a thorough internal review. We also regret that the culinary variety did not meet your needs over the course of your week-long stay, as the buffet is intended to offer a balanced selection of local and international dishes, including Indian and vegetarian options. Your feedback is vital as we work with our partners to ensure every guest feels genuinely valued and well-catered to. We hope to have the opportunity to better serve you in the future. Warm regards, Janet Guest Experience Executive

Dear Chen S. F., We are deeply sorry to learn that your experience at the hotel was marred by an unpleasant odor in your room. Providing a fresh and welcoming environment is a priority for us, and it is clear that we missed the mark during your stay in room 638. While we maintain regular housekeeping and maintenance schedules, we understand how significant an impact this has on your comfort. We always encourage our guests to reach out to our front desk team immediately if such issues arise; this allows us to take swift action, whether through specialized cleaning or an immediate room relocation. Your feedback has been shared with our housekeeping leadership to ensure our room inspections remain rigorous and that such occurrences are prevented. Warm regards, Janet Guest Experience Executive

Dear Clare S. K., Thank you for sharing such a glowing review of your stay. We are thrilled to hear that our team members across the front desk and housekeeping departments went above and beyond to make your visit so welcoming. We have also shared your kind words with our independent dining partners at the restaurant, who will be delighted to know their efforts contributed to your positive experience. It is wonderful to learn that you enjoyed a restful sleep on our beds and pillows. We designed our rooms at Mercure Singapore Tyrwhitt to provide a modern, comfortable sanctuary within the heart of this vibrant district, and we are glad this resonated with you. We look forward to your next visit. Warm regards, Janet Guest Experience Executive

Dear Nikhil G., We are truly sorry to hear that your stay fell short of expectations and that our breakfast service did not provide the quality experience you deserved. We understand how important a satisfying start to the day is, and we regret that the dining environment felt unmanaged during your visit. Given our central urban location, the breakfast area can become quite lively during peak hours, and we are constantly looking for ways to better manage the flow of guests for a more comfortable atmosphere. Your specific feedback regarding the taste of the Indian dishes and the quality of the tea has been noted with concern. We have shared your comments directly with our independent dining partners at Applause Restaurant and TLC Café, who manage the F&B operations, to ensure they look into their recipes and beverage preparation immediately. We appreciate you bringing these points to our attention as it helps us work with our partners to refine the guest experience. Warm regards, Janet Guest Experience Executive

Dear Trong D. N., Thank you for choosing Mercure Singapore Tyrwhitt and for sharing such a thoughtful review of your stay. We are delighted to hear that you enjoyed the modern comforts of your room and our diverse breakfast spread, which our independent dining partners curate to offer a vibrant mix of flavors from across the globe. We appreciate your candid feedback regarding the sound levels within the property. In a bustling, high-density urban environment like Singapore, achieving total silence can be a challenge, but we understand how important a sense of privacy is, especially when you are on a call or trying to rest. Please be assured that we take your observations seriously as we look for ways to further enhance the comfort of our guest rooms. We are glad that these factors did not dampen your overall experience, and we look forward to welcoming you back for another pleasant stay in the future. Warm regards, Janet Guest Experience Executive

Dear April A. S., We are thrilled to receive your wonderful feedback regarding your recent stay at Mercure Singapore Tyrwhitt. It is always our goal to provide a seamless experience for travelers arriving in our vibrant city, and we are so pleased that our team could accommodate an early check-in to help you settle in comfortably. We are glad you enjoyed the comfort of our beds and made the most of our rooftop pool and balcony views. It was a pleasure having you with us, and we hope to welcome you back for another fantastic stay in the heart of the Lavender heritage district very soon. Warm regards, Janet Guest Experience Executive

Dear PASCAL R., We are sorry to read that your stay fell short of expectations, though we appreciate you highlighting the cleanliness of our rooms and the convenience of our eco-friendly filtered water tap. It is disappointing to hear that the service you received felt indifferent, as we strive to provide a welcoming environment for all our guests. Please be assured that we have shared your comments with our front-of-house team to ensure a more consistent and warm approach moving forward. Regarding the room design, our spaces are intentionally crafted to offer modern efficiency within Singapore’s compact urban landscape, and our windows remain locked as a standard safety measure. We also regret the disturbance caused by the air conditioning; the system is currently undergoing active maintenance to resolve such issues. Furthermore, your feedback regarding the breakfast quality has been relayed to our independent dining partners at Applause Restaurant and TLC Café. We take your observations regarding the food variety and freshness seriously as they look to refine their menus. Warm regards, Janet Guest Experience Executive

Dear Kiam S. G., We are delighted to receive your positive feedback regarding your recent stay at Mercure Singapore Tyrwhitt. It is wonderful to hear that our reception team could make your family trip more comfortable by arranging your three rooms in close proximity and near the lift, especially considering the needs of your elderly family members. Providing attentive and considerate service is a core part of what we do, and we are pleased that this made such a meaningful difference for your group. It is also great to know that you found your rooms clean and enjoyed our location within the vibrant Tyrwhitt Road enclave. We truly appreciate your kind words and look forward to welcoming you and your family back for another pleasant stay in the heart of our historic neighborhood. Warm regards, Janet Guest Experience Executive

Dear Emmanuel N. K. K., Thank you for sharing such a wonderful review of your recent stay. We are delighted to hear that you had a good time and that our service met your expectations, as our team strives to ensure every guest feels well-looked after during their visit. Knowing that we provided a comfortable experience for you is incredibly rewarding for everyone here at Mercure Singapore Tyrwhitt. We look forward to the pleasure of welcoming you back for another pleasant stay in the heart of our vibrant neighborhood soon. Warm regards, Janet Guest Experience Executive

Dear MATTHEW M. G., It is wonderful to hear that you enjoyed our prime location, which offers a unique gateway to the rich culinary heritage and vibrant streets of the Lavender and Kallang districts. However, we sincerely regret that the comfort of your stay was compromised by the air-conditioning in your room and the timing of our housekeeping service. We are currently in the midst of active maintenance across our cooling systems to optimize performance and resolve intermittent issues, and it is clear we fell short in providing a timely resolution for you during your stay. Regarding the room cleaning, we understand how important it is to return to a refreshed space after a long day of exploring Singapore, and we have shared your feedback with our housekeeping lead to better coordinate our service schedules. We appreciate your patience and your feedback, as it allows us to focus our efforts on the areas that matter most to our guests. Warm regards, Janet Guest Experience Executive

Dear Vinod A., We are delighted to hear that you enjoyed a comfortable stay at Mercure Singapore Tyrwhitt. It is wonderful to know that our team’s helpful and understanding service stood out as a highlight of your visit, as we strive to provide every guest with a warm and seamless experience. We have also taken the pleasure of sharing your compliments regarding the food with our independent dining partners at Applause Restaurant and TLC Café. They will be thrilled to know their culinary offerings added to the enjoyment of your stay. We look forward to welcoming you back to our heritage neighborhood in the near mission. Warm regards, Janet Guest Experience Executive

Dear DUC N. N., We appreciate you sharing your feedback regarding your stay. We are pleased that you found the room comfortable and the location ideal for your needs. However, we sincerely regret the issues you encountered with noise and the odor in the bathroom. Given our central urban setting, we strive to provide a restful environment and always encourage guests to reach out to our front desk team immediately if they experience such concerns so we can investigate or offer a room move on the spot. We also appreciate your patience regarding the air conditioning; please be assured that we are currently undergoing active maintenance to optimize the cooling efficiency throughout the property. Your observations regarding the bathroom have been shared with our housekeeping and engineering teams to ensure these standards are meticulously maintained. We hope to welcome you back for an improved experience in the future. Warm regards, Janet Guest Experience Executive