Mercure Krakow Fabryczna City 4 stars

Name: Mercure Krakow Fabryczna City - ALL
Address: Fabryczna 13, CRACOW, 31-553, PL
Telephone: +48123951400
Rating: 4.7

Customer review rating (ALL Rating) 4.7/5 1,463 reviews

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Fabryczna 13, 31-553 CRACOW, Poland

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Mercure Krakow Fabryczna City

Hotel for travellers looking for local and authentic experiences

Hotel Mercure Kraków Fabryczna City is located in historic buildings renovated from the former Polmos State Vodka Factory. This place, with almost 100 years of history, is part of the impressive Fabryczna City complex, which due to its size is called a city within a city. The four-star Mercure hotel, with comfortably furnished, spacious rooms and suites, gives each element of the decor a unique character, reflecting its exceptional location.

The Fabryczna City complex is located between two main communication arteries of Krakow, which allows for easy access from all directions. John Paul II International Airport in Balice is 20 km away. Convenient location and proximity to tram and bus stops allows you to quickly reach the most important attractions of the city, access to the Main Market Square and Kazimierz is only 10 minutes, Tauron Arena 5 minutes, Krakow Expo 10 minutes and ICE Krakow 15 minutes.

At Fabryczna 13, guests can use following services free of charge: CIAO Fitness & More, CKF_13 Conference Center, Vodka Factory Museum, Cook Club culinary studio, 4 restaurants, café, and Nowa Wytwórnia brewery.

In spirit of Mercure brand, discover history of former vodka factory, regional flavors in Destilo restaurant and interesting distillates in Utopia bar. Take advantage of wide range of attractions and possibilities of complex. #DiscoverLocal

Joanna Chwastek Pluta, Hotel Management

Hotel extras

Rooms and apartments with kitchenettes available for families and longer stays
Access to Cia/o Fitness & More: gym, swimming pool, salt cave, saunarium
restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Nowa Wytwórnia brewery, cafe
Green Key Certificate - Eco Responsibility and Sustainable Development
Vodka Factory multimedia museum *additional fee; tasting included in the admission price

Our accommodation(s)

Room

Standard Room with 1 queensize bed

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Queen size bed(s)
Accessible room

See availabilities

Room

Standard Room with 1 double bed

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Standard Room with 2 single beds

2 pers. max
22 m² / 236 sq ft

Bedding 2 x Single bed(s)

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Room

Superior Room with 1 double bed

3 pers. max
32 m² / 344 sq ft

Bedding 1 x Double bed(s)

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Room

Superior Room with 1 double bed and sofa

4 pers. max
34 m² / 365 sq ft

Bedding 1 x Double sofa bed(s)

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Room

Junior Suite

4 pers. max
42 m² / 452 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Superior Suite with 1 kingsize bed and sofa

5 pers. max
60 m² / 645 sq ft

Bedding 1 x Double sofa bed(s)

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Room

Executive Suite with 1 kingsize bed and sofa

5 pers. max
108 m² / 1162 sq ft

Bedding 1 x Double sofa bed(s)

See availabilities

Room

Standard Room with 1 queensize bed

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Queen size bed(s)
Accessible room

See availabilities

Hotel location

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 CRACOW
Poland

GPS:50.062553, 19.973801

+48 12 395 14 00

+48 12 395 14 01

KRAKOW OLD TOWN

Railway station

Access: 3 km / 1.86 mi 12 min drive

Shuttle

Additional charge

Shuttle on call

Wawel Royal Castle

Tourist attraction

Main Market

Tourist attraction

KRAKOW TAURON ARENA

Sports centre

MUSEUM VODKA FACTORY

Museums

Park of Polish Aviators

Park

Fabryczna Passage 13

Restaurant and cafe district

Kazimierz Mall

Shopping centre/mall

M1 Shopping Centre

Shopping centre/mall

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets welcome
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

DESTILO

The DESTILO restaurant is one of five unique gastronomic concepts of the Fabryczna City complex. In the morning it serves a delicious buffet breakfast with a wide selection of local products, in the evenings - modern regional and international cuisine.

Meetings & Events

Number of Meeting Room: 5
Surface of the largest room: 800 m² / 8611.12 sq ft
Maximum seats capacity: 700
Maximum capacity for banquets: 480

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.7/5 1,463 reviews

Vladi K. Families - 7/27/2026 Confirmed reviews ALL

Dear Vladi, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location, the modern design of the property, comfortable facilities, reliable Wi-Fi, and our international breakfast selection. We appreciate your comments regarding the additional beds and the kitchen equipment. Your feedback is valuable to us, and we will share your observations with the relevant departments for review. We always aim to ensure that our apartments are as comfortable and well-equipped as possible for all guests, including those travelling in larger groups. We would also like to mention that our reception team is available 24 hours a day and is always happy to assist with any requests or additional needs during your stay. We encourage our guests to contact us at any time so that we can do our best to provide support and enhance their experience. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back in the future and providing an even more comfortable stay. Best regards, Karolina Gawryś Guest Relations Supervisor

Waleed A. Families - 7/26/2026 Confirmed reviews ALL

Dear Waleed, Thank you for staying with us at Mercure Fabryczna City and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again! Best regards, Karolina Gawryś Guest Relations Supervisor

Mahmood S. Families - 7/26/2026 Confirmed reviews ALL

Dear Mahmood, Thank you for staying with us at Mercure Fabryczna City and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again! Best regards, Karolina Gawryś Guest Relations Supervisor

Krzysztof L. Business - 7/25/2026 Confirmed reviews ALL

Szanowny Panie Krzysztofie, Dziękujemy za wybór hotelu Mercure Fabryczna City oraz za podzielenie się wrażeniami dotyczącymi pobytu. Mamy nadzieję, że odwiedzi nas Pan ponownie i kolejny pobyt przyniesie również tylko pozytywne wspomnienia. Pozdrawiam, Karolina Gawryś Guest Relations Supervisor

Marlies V. Couples - 7/24/2026 Confirmed reviews ALL

We loved our stay at the hotel. The breakfast was excellent and elaborate, the gym was well equipped and the spa facilities were lovely. One day we had a very early trip and the hotel even provided a breakfast package to take with us, which we really appreciated. The only downside is that even though kids are not allowed in the sauna area, parents took them with them anyway which could make it a noisy experience from time to time, instead of a relaxing one.

Dear Marlies, Thank you very much for sharing your feedback following your stay with us. We are delighted to hear that you had a wonderful experience at our hotel and that you enjoyed our breakfast selection, well-equipped gym, and spa facilities. We are also pleased that our breakfast package for your early departure was a helpful addition to your stay. Regarding the sauna area, we would like to kindly remind our guests that children are not permitted in this zone, as it is intended to provide a calm and relaxing environment for all visitors. We are sorry to hear that, on this occasion, the atmosphere was not always as peaceful as expected. Our Pool Reception team is always available and happy to assist in such situations and ensure that the facility rules are respected, allowing all guests to fully enjoy their time and comfort. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future for another relaxing and enjoyable stay. Best regards, Karolina Gawryś Guest Relations Supervisor

Web-users rating

Other web-users rate our hotel

567 reviews 8.7/10 Location
900 reviews 8.7/10 Room
709 reviews 8.7/10 Service
32 reviews 6.1/10 WiFi
596 reviews 9.4/10 Breakfast
526 reviews 9/10 Food
458 reviews 8.9/10 Comfort
429 reviews 8.7/10 Amenities

73 reviews 8.8/10 Location
121 reviews 8.9/10 Room
115 reviews 8.5/10 Service
84 reviews 9.4/10 Breakfast
79 reviews 9.3/10 Food
63 reviews 8.6/10 Amenities
61 reviews 7.3/10 Pool
60 reviews 9.2/10 Vibe

29 reviews 8.8/10 Location
69 reviews 8.2/10 Room
60 reviews 8.9/10 Service
40 reviews 9.5/10 Breakfast
33 reviews 9/10 Food
27 reviews 9/10 Amenities
24 reviews 9/10 Comfort
21 reviews 9.3/10 Vibe

31 reviews 8.9/10 Location
53 reviews 8.4/10 Room
51 reviews 8.7/10 Service
31 reviews 9.5/10 Breakfast
31 reviews 9.1/10 Food
31 reviews 8.9/10 Comfort
23 reviews 9.3/10 Vibe
21 reviews 9.2/10 Cleanliness

9 reviews 8.5/10 Room
11 reviews 8.9/10 Service
6 reviews 9.5/10 Breakfast
6 reviews 9.3/10 Cleanliness
5 reviews 9.3/10 Vibe

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

Mercure Krakow Fabryczna City offers a variety of accommodations including:

Standard Room with 1 queensize bed
Standard Room with 1 double bed
Standard Room with 2 single beds
Superior Room with 1 double bed
Superior Room with 1 double bed and sofa
Junior Suite
Superior Suite with 1 kingsize bed and sofa
Executive Suite with 1 kingsize bed and sofa

We also provide family rooms and accessible accommodation.

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Krakow Fabryczna City, check-in is available from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Krakow Fabryczna City regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.