Mercure Krakow Fabryczna City 4 stars

Customer review rating (ALL Rating) 4.7/5 1,528 reviews

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Mercure Krakow Fabryczna City - Image 1
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Fabryczna 13, 31-553 CRACOW, Poland

Description

Hotel extras

  • Rooms and apartments with kitchenettes available for families and longer stays

  • Free access to Fabryka Cia/o: gym, pool, saunas, salt cave

  • restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Nowa Wytwórnia brewery, cafe

  • Green Key Certificate - Eco Responsibility and Sustainable Development

  • Vodka Factory multimedia museum *additional fee; tasting included in the admission price

Our accommodation(s)

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Hotel location

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 CRACOW
Poland

GPS:50.06325, 19.97268

Telephone
Fax +48 12 395 14 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DESTILO

The DESTILO restaurant is one of five unique gastronomic concepts of the Fabryczna City complex. In the morning it serves a delicious buffet breakfast with a wide selection of local products, in the evenings - modern regional and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,528 reviews

TripAdvisor Rating  3.8/5  46 reviews

Customer review rating 5.0/5

Arnaud R. Families - Confirmed reviews ALL

All were perfect. Very quiet room, very good breakfast, nice SpA. Good services and team.

Dear Arnaud, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the quiet room, breakfast, and our Spa services, as well as the team's efforts. Your satisfaction is our priority. Best regards, Mercure Krakow Fabryczna City

Customer review rating 4.5/5

Jessica D. Couples - Confirmed reviews ALL

Its an beautiful hotel in an new place, the whole neighborhood seems to new & very cool. Parking possibilities directly in front of the hotel and super close to the old-town and other nice activities.

Dear Jessica, Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed your stay, from the modern design of the hotel to the quality of our breakfast. It’s wonderful that you also appreciated the convenient location, nearby parking, and proximity to the Old Town and local attractions. We look forward to welcoming you again and providing another enjoyable stay in Krakow. Best regards, Karolina Gawryś Guest Relations Supervisor

Customer review rating 5.0/5

Richard W. Solo - Confirmed reviews ALL

Was especially impressed with friendly and efficient service at reception desk.

Dear Richard, Thank you for staying with us at Mercure Fabryczna City and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again! Best regards, Karolina Gawryś Guest Relations Supervisor

Customer review rating 5.0/5

Bruno L. M. Business - Confirmed reviews ALL

very nice hotel with friendly staff !

Dear Bruno, Thank you for staying with us at Mercure Fabryczna City and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again! Best regards, Karolina Gawryś Guest Relations Supervisor

Mixed feelings – nice hotel, but management could improve

TripAdvisor rating 3.0/5

LenkaLipowski TripAdvisor review

The hotel itself is quite new and nice, with good cleanliness and decent housekeeping. It’s a bit far from the city center, but that’s clearly stated, and for us as heavy walkers, it wasn’t a problem. The pool area and especially the spa are quite small for the number of rooms, but it would be sufficient if it were for hotel guests only. We knew in advance that some lanes might be reserved for swimming lessons, but it turned out that lessons take place there every weekday evening, leaving only one lane available for hotel guests and other visitors. My biggest complaint goes to the front office. When I made my family booking directly on the Mercure hotel website, I added the breakfast option. In the confirmation email, however, it stated that only one adult would have breakfast included. So I wrote to the front desk, clarifying that I wanted breakfast for all guests — two adults and two kids — and asked them to double-check. The front office confirmed this. In the end, we were charged again for the second adult’s breakfast, which I can accept as a misunderstanding. However, the day before our departure, they wanted to charge us for our older child’s breakfast as well. Of course, both children’s ages were correctly entered in the booking form. I immediately discussed the issue at the reception; the lady there explained that children over 12 are charged for breakfast, but she agreed it was clearly a mistake on their side and promised to discuss it with the manager. On the last day, however, we were still charged for our child’s breakfast. The same receptionist seemed surprised when I pointed this out during check-out, as she said the restaurant staff had been instructed not to charge us. What a mess.

Dear Lenka, Thank you very much for sharing your detailed feedback. We are glad to hear that you appreciated the cleanliness, housekeeping, and overall condition of our hotel, as well as the convenient location for your walking preferences. Regarding your experience at the swimming pool, we apologize for the inconvenience caused by the limited access due to scheduled training sessions. Fabryka Cia/O is taking part in "Discover Local" program, that is why the area is open as well as for hotel guest but also to external customers. Please be assured that the full schedule of planned activities is available at the reception desk as well as in the rooms. Additionally, we provide clear information in the common areas of the hotel regarding the approximate hours when the pool area is least occupied, to help guests plan their visits accordingly. We sincerely apologize for the confusion regarding breakfast. A few days before your arrival, a trainee at the reception incorrectly confirmed breakfast for all guests. This was explained to you during your stay, and the additional payment for the second adult was clarified at check-in. Regarding the breakfast charge for your child, this case is still being verified with our restaurant manager. Compensation for the inconvenience was provided during your visit. We appreciate your comments, as they help us improve our services, and we hope to have the opportunity to welcome you and your family again, providing a smoother and fully enjoyable experience. Best regards, Karolina Gawryś Guest Relations Supervisor

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Other web-users rate our hotel

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  • 30 reviews 7.2/10 WiFi
  • 624 reviews 9.3/10 Breakfast
  • 530 reviews 8.9/10 Food
  • 456 reviews 8.6/10 Comfort
  • 421 reviews 8.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.