Mercure Krakow Fabryczna City

Customer review rating (ALL Rating) 4.7/5 1,419 reviews

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Mercure Krakow Fabryczna City - Image 1
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Mercure Krakow Fabryczna City - Image 3
Mercure Krakow Fabryczna City - Image 4
Fabryczna 13, 31-553 KRAKOW, Poland

Description

Hotel extras

  • rooms and apartments with kitchen on offer for families and long stays

  • free access: outdoor fitness area, pool, saunas, salt cave- Fabryka CIAO

  • restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Browar Nowa Wytwórnia, café and bar

  • Green Key Certificate means Eco Responsibility and Sustainable Development

  • Vodka Factory Museum *ticket includes tasting

Our accommodation(s)

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Room 1

Hotel location

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 KRAKOW
Poland

GPS:50.06325, 19.97268

Telephone
Fax +48 12 395 14 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DESTILO

The DESTILO restaurant is one of 6 unique gastronomic concepts of the Fabryczna City complex. It offers a delicious breakfast buffet with a wide range of local products in the morning and regional and international cuisine in the evenings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,419 reviews

TripAdvisor Rating  3.9/5  38 reviews

Great Stay in Krakow!

Customer review rating 4.5/5

Dmitry Business - Confirmed reviews ALL

lokalizacja super

Customer review rating 5.0/5

Rafal Business - Confirmed reviews ALL

Szanowny Panie Rafale, Dziękujemy bardzo za wspaniałą recenzję i za czas poświęcony na podzielenie się z nami swoimi wrażeniami z wizyty w hotelu Mercure Fabryczna City. Jest nam niezmiernie miło, że są Państwo zadowoleni z pobytu w naszym hotelu. Dokładamy wszelkich starań aby każdy pobyt naszych gości był satysfakcjonujący. Serdecznie dziękujemy za pozytywny komentarz i oczywiście zapraszamy ponownie! Pozdrawiamy serdecznie Mercure Fabryczna City Kraków Team

Very nice room, underground parking entrance hard to find, no EV charging

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Dear Mr. Clemens, It was a pleasure to have you stay with us at the MERCURE Krakow Fabryczna City. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to Kraków again soon. Best regards, Karolina Gawryś Guest Relatinons Supervisor

Well located, Good stay and Comfortable.

Customer review rating 4.0/5

Lakshmi Business - Confirmed reviews ALL

Dear Lakshmi, Thank you for your feedback. We’re delighted to hear that you found the room beautiful and comfortable. However, we sincerely apologize for the inconvenience caused by the cancellation without prior notice. We understand how frustrating that can be. We’re glad Fiona was able to assist you promptly and secure another room. Your experience is important to us, and we’ll be reviewing our processes to prevent this from happening in the future. We appreciate your understanding and hope to welcome you back soon for a more seamless stay. Best regards, Mercure Front Office Team

Some distance from main sites

Customer review rating 3.0/5

Jayne T. Business - Confirmed reviews ALL

Dear Jayne T., Thank you for taking the time to provide your feedback on your recent stay experience. We are grateful for your candid thoughts about our complex. We are truly happy that you enjoyed the area including rooms and its cleanliness. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please accept our sincerest apologies that our reception staff did not managed to meet your expectations. We always try to give the guests the complete information of our property especially when it is first visit – I am truly sorry it did not reflect here. All comments were already passed to Front Office Manager in order to prevent similar situations in the future. Even knowing that your some of your experience did not achievement to impress you, we are grateful to you for share your evaluation, now we have the opportunity to know our areas of improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kindest regards, Karolina Gawryś Guest Relations Supervisor

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Other web-users rate our hotel

  • 547 reviews 8.4/10 Location
  • 908 reviews 8.6/10 Room
  • 650 reviews 8.6/10 Service
  • 23 reviews 8.6/10 WiFi
  • 608 reviews 9.1/10 Breakfast
  • 490 reviews 8.6/10 Food
  • 466 reviews 9/10 Comfort
  • 438 reviews 8.9/10 Amenities

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Legal information PDF

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.