Mercure Krakow Fabryczna City 4 stars

Name: Mercure Krakow Fabryczna City - ALL
Address: Fabryczna 13, CRACOW, 31-553, PL
Telephone: +48123951400
Rating: 4.7

Customer review rating (ALL Rating) 4.7/5 1,480 reviews

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Fabryczna 13, 31-553 CRACOW, Poland

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Mercure Krakow Fabryczna City

Hotel for travellers looking for local and authentic experiences

Hotel Mercure Kraków Fabryczna City is located in historic buildings renovated from the former Polmos State Vodka Factory. This place, with almost 100 years of history, is part of the impressive Fabryczna City complex, which due to its size is called a city within a city. The four-star Mercure hotel, with comfortably furnished, spacious rooms and suites, gives each element of the decor a unique character, reflecting its exceptional location.

The Fabryczna City complex is located between two main communication arteries of Krakow, which allows for easy access from all directions. John Paul II International Airport in Balice is 20 km away. Convenient location and proximity to tram and bus stops allows you to quickly reach the most important attractions of the city, access to the Main Market Square and Kazimierz is only 10 minutes, Tauron Arena 5 minutes, Krakow Expo 10 minutes and ICE Krakow 15 minutes.

Guests enjoy complimentary access to CIAO Fitness & More. The complex also includes CKF_13 Conference Center, Muzeum Fabryka Wódki, the Cook Club culinary studio, 4 restaurants, a café and the Nowa Wytwórnia brewery.

In the spirit of Mercure, discover the history of the former vodka factory, regional flavors at Destilo restaurant and unique spirits at Utopia bar. Enjoy the complex’s many attractions. #DiscoverLocal — says the hotel’s general manager

Joanna Chwastek Pluta, Hotel Management

Hotel extras

Rooms and apartments with kitchenettes available for families and longer stays
Access to Cia/o Fitness & More: gym, swimming pool, salt cave, saunarium
restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Nowa Wytwórnia brewery, cafe
Green Key Certificate - Eco Responsibility and Sustainable Development
Vodka Factory multimedia museum *additional fee; tasting included in the admission price

Our accommodation(s)

Room

Standard Room with 1 queensize bed

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Queen size bed(s)
Accessible room

See availabilities

Room

Standard Room with 1 double bed

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Standard Room with 2 single beds

2 pers. max
22 m² / 236 sq ft

Bedding 2 x Single bed(s)

See availabilities

Room

Superior Room with 1 double bed

3 pers. max
32 m² / 344 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Superior Room with 1 double bed and sofa

4 pers. max
34 m² / 365 sq ft

Bedding 1 x Double sofa bed(s)

See availabilities

Room

Junior Suite

4 pers. max
42 m² / 452 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Superior Suite with 1 kingsize bed and sofa

5 pers. max
60 m² / 645 sq ft

Bedding 1 x Double sofa bed(s)

See availabilities

Room

Executive Suite with 1 kingsize bed and sofa

5 pers. max
108 m² / 1162 sq ft

Bedding 1 x Double sofa bed(s)

See availabilities

Room

Standard Room with 1 queensize bed

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Queen size bed(s)
Accessible room

See availabilities

Hotel location

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 CRACOW
Poland

GPS:50.062553, 19.973801

+48 12 395 14 00

+48 12 395 14 01

KRAKOW OLD TOWN

Railway station

Access: 3 km / 1.86 mi 12 min drive

Shuttle

Additional charge

Shuttle on call

Wawel Royal Castle

Tourist attraction

Main Market

Tourist attraction

KRAKOW TAURON ARENA

Sports centre

MUSEUM VODKA FACTORY

Museums

Park of Polish Aviators

Park

Fabryczna Passage 13

Restaurant and cafe district

Kazimierz Mall

Shopping centre/mall

M1 Shopping Centre

Shopping centre/mall

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets welcome
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

DESTILO

The DESTILO restaurant is one of five unique gastronomic concepts of the Fabryczna City complex. In the morning it serves a delicious buffet breakfast with a wide selection of local products, in the evenings - modern regional and international cuisine.

FABRYCZNA 13 BAR

Traditional alcoholic beverages and local snacks can be found in bar FACTORY 13 - an ideal place for afternoon coffee or tea whose flavor and aroma will recall the old days of Polmos and Old Distillery.

Breakfast

DESTILO restaurant invites you to breakfast service every morning. It serves traditional buffet with a wide range of local products enriched with specialties prepared according to the Chef's recipes

Pool

Enjoy free access to the outdoor fitness area, pool, saunas and salt cave at CIAO Fitness&More. Check the schedule at the hotel or at the CIAO Fitness&More reception. Access to the gym and sauna area is available from age 15.

Fitness center

Enjoy free outdoor Fitness area, swimming pool, saunas and salt cave at CIAO Fitness&More. Check schedule at hotel and at CIAO Fitness&More reception. Entry to gym and sauna area is permitted from age 15.

Meetings & Events

Number of Meeting Room: 5
Surface of the largest room: 800 m² / 8611.12 sq ft
Maximum seats capacity: 700
Maximum capacity for banquets: 480

Find out more

Weddings

The complex can accommodate weddings for up to 500 people. Organizers also have a choice of 4 wedding halls for 150 to 200 people and the possibility of using outdoor space and working with a qualified wedding planner.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5 1,480 reviews

Mateusz Z. Couples - 8/16/2026 Confirmed reviews ALL

Dear Mateusz, Thank you very much for taking the time to share your positive feedback following your stay with us. We are delighted to hear that you enjoyed your experience, appreciated the friendly service at reception, and found our pool area comfortable. We also appreciate your understanding regarding the slightly longer check-in time. During the summer season, when our hotel is particularly busy, there are moments of increased traffic at reception. Nevertheless, we are pleased to hear that this did not affect your overall experience and that you enjoyed a smooth stay with us. It was a pleasure to welcome you, and we very much hope to have the opportunity to welcome you back again in the future. Pozdrawiam, Karolina Gawryś Guest Relations Supervisor

Austin J. Couples - 8/16/2026 Confirmed reviews ALL

Dear Austin, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to hear that you appreciated our convenient location, the cleanliness of our rooms, and the quality of our breakfast. It is a pleasure to know that you had an enjoyable stay. We hope to have the opportunity to welcome you back to our hotel again in the future. Best regards, Karolina Gawryś Guest Relations Supervisor

Margaret A. Families - 8/14/2026 Confirmed reviews ALL

Dear Margaret, Thank you very much for taking the time to share your feedback. We are pleased to hear that you found your room comfortable and enjoyed our breakfast. Regarding the water, we would like to mention that complimentary water is available for our guests; however, it is mineral water. We appreciate your preference for still water and will take your comment into consideration. We also appreciate your comment regarding the shower and are sorry that water got onto the bathroom floor. Your feedback is valuable to us and will be shared with the relevant team for consideration. Thank you once again for your comments. We hope to have the opportunity to welcome you back again in the future. Best regards, Karolina Gawryś Guest Relations Supervisor

Dean D. Families - 8/12/2026 Confirmed reviews ALL

Dear Dean, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed your family suite, found the beds comfortable, and appreciated our breakfast. It was a pleasure to welcome you and your family, and we sincerely hope to have the opportunity to host you again during your next visit to Kraków. Best regards, Karolina Gawryś Guest Relations Supervisor

Joseph B. Families - 8/12/2026 Confirmed reviews ALL

Dear Joseph, Thank you very much for taking the time to share your feedback. We are delighted that you had such a positive overall experience during your stay and that you enjoyed our hotel. We also appreciate your comment regarding the swimming pool being busy at times. As the pool is part of the CIA/O fitness&more complex, it is used by both hotel guests and members, as well as participants in organised activities. This is also connected with our participation in the Discover Local programme, which aims to make selected facilities available to a wider local community. Consequently, the level of occupancy can vary depending on the time of day. Information regarding the nature of the pool facilities and their availability to users from outside the hotel is provided at the reservation stage, while the current schedule of activities and lane reservations is available on the CIA/O fitness&more website, at the hotel reception and in the guest rooms. Thank you once again for your kind feedback. We sincerely hope to welcome you back again in the future. Best regards, Karolina Gawryś Guest Relations Supervisor

Web-users rating

Other web-users rate our hotel

589 reviews 8.6/10 Location
912 reviews 8.6/10 Room
736 reviews 8.6/10 Service
35 reviews 7.7/10 WiFi
610 reviews 9.3/10 Breakfast
531 reviews 9.2/10 Food
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51 reviews 8.3/10 Room
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24 reviews 9.3/10 Vibe
20 reviews 9.3/10 Cleanliness

27 reviews 8.7/10 Location
68 reviews 8.1/10 Room
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8 reviews 8.4/10 Room
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6 reviews 9.4/10 Breakfast
5 reviews 9.4/10 Vibe
5 reviews 9.4/10 Cleanliness

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

Mercure Krakow Fabryczna City offers a variety of accommodations including:

Standard Room with 1 queensize bed
Standard Room with 1 double bed
Standard Room with 2 single beds
Superior Room with 1 double bed
Superior Room with 1 double bed and sofa
Junior Suite
Superior Suite with 1 kingsize bed and sofa
Executive Suite with 1 kingsize bed and sofa

We also provide family rooms and accessible accommodation.

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Krakow Fabryczna City, check-in is available from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Krakow Fabryczna City regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.