Mercure Krakow Fabryczna City 4 stars

Customer review rating (ALL Rating) 4.7/5 1,492 reviews

Best price
guarantee
Mercure Krakow Fabryczna City - Image 1
Mercure Krakow Fabryczna City - Image 2
Mercure Krakow Fabryczna City - Image 3
Mercure Krakow Fabryczna City - Image 4
Fabryczna 13, 31-553 CRACOW, Poland

Description

Hotel extras

  • Rooms and apartments with kitchenettes available for families and longer stays

  • Access to Cia/o Fitness & More: gym, swimming pool, salt cave, saunarium

  • restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Nowa Wytwórnia brewery, cafe

  • Green Key Certificate - Eco Responsibility and Sustainable Development

  • Vodka Factory multimedia museum *additional fee; tasting included in the admission price

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 1 double bed

Photo out of - Standard Room with 1 double bed

Modern and ergonomically designed room. Large double bed 160 cm wide, fridge, safe, high-speed WiFi and comfortable workspace.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Modern and ergonomically designed room. Two single beds 100 cm wide, fridge, safe, high-speed WiFi and comfortable workspace.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Modernly designed spacious room. Large double bed 200 cm wide, fridge, safe, high-speed WiFi and a comfortable place to work and relax.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view channel(s)Additional charge
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Modernly designed spacious Privilege room. Large bed 200 cm wide, kitchenette, coffee machine, sofa bed, safe, high-speed WIFI and a comfortable place to work and relax.

Max. number of persons
4
Area
From 34 m² / 365 sq ft

Bedding

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Full kitchen
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Spacious room with large double bed (200 cm) and living area with kitchenette and sofa bed. Great for long business stay and for families with kids. Rooms are available in single or duplex versions.

Max. number of persons
4
Area
From 42 m² / 452 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Full kitchen
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Superior Suite with separate bedroom with 200 cm wide king bed and living area with kitchenette and sofa bed, large bathroom and toilet. Great for families with kids. Available as one-level or duplex.

Max. number of persons
5
Area
From 60 m² / 645 sq ft

Bedding

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Full kitchen
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

108 m2 suite with two separate bedrooms and a representative living area, dining room and kitchen, with a separate place for work and business meetings as well as two spacious bathrooms.

Max. number of persons
5
Area
From 108 m² / 1162 sq ft

Bedding

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Full kitchen
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 CRACOW
Poland

GPS:50.062553, 19.973801

Telephone
Fax +48 12 395 14 01
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • KRK Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 195 rooms
  • 4 rooms for people with reduced mobility
  • 28 family rooms
  • 34 connecting rooms
  • 195 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • German
  • English
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

5 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Children''s TV Channels

Well-being

Swimming pool

  • Covered
  • On site

GYM

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7

  • Parking pricing: 15.89 € 70 PLN Per day
  • Parking for a month
  • Parking for a week

Accessibility

  • Elevators

DESTILO

Photo out of - DESTILO

The DESTILO restaurant is one of five unique gastronomic concepts of the Fabryczna City complex. In the morning it serves a delicious buffet breakfast with a wide selection of local products, in the evenings - modern regional and international cuisine.

Cooking style
International
Capacity
130
Accessibility
Accessible service
31-553 Cracow, Poland
Telephone +48 12 395 14 15

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

The DESTILO restaurant is one of five unique gastronomic concepts of the Fabryczna City complex. In the morning it serves a delicious buffet breakfast with a wide selection of local products, in the evenings - modern regional and international cuisine.

Traditional alcoholic beverages and local snacks can be found in bar FACTORY 13 - an ideal place for afternoon coffee or tea whose flavor and aroma will recall the old days of Polmos and Old Distillery.

DESTILO restaurant invites you to breakfast service every morning. It serves traditional buffet with a wide range of local products enriched with specialties prepared according to the Chef's recipes

Enjoy free access to the outdoor fitness area, pool, saunas and salt cave at CIAO Fitness&More. Check the schedule at the hotel or at the CIAO Fitness&More reception. Access to the gym and sauna area is available from age 15.

Enjoy free outdoor Fitness area, swimming pool, saunas and salt cave at CIAO Fitness&More. Check schedule at hotel and at CIAO Fitness&More reception. Entry to gym and sauna area is permitted from age 15.

The complex can accommodate weddings for up to 500 people. Organizers also have a choice of 4 wedding halls for 150 to 200 people and the possibility of using outdoor space and working with a qualified wedding planner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,492 reviews

Customer review rating 4.5/5

Oisin M. Solo - Confirmed reviews ALL

Dear Oisin, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and appreciated the overall condition and atmosphere of our hotel. It is particularly rewarding to know that Magda made such a positive first impression through her warm welcome, friendliness and professionalism. We will be sure to share your kind words with her. At the same time, we appreciate your observations regarding the service experience. Genuine hospitality, attentiveness and a welcoming attitude are essential elements of the experience we strive to provide. Your comments are valuable to us, and we will certainly share them with our team as a reminder of how much a friendly approach can contribute to our guests' comfort and overall satisfaction. Thank you once again for your kind recommendation and for choosing our hotel. We look forward to welcoming you back and providing you with another pleasant stay. Best regards, Karolina Gawryś Junior Deputy Front Office Manager | Młodszy Zastępca Kierownika Recepcji

Customer review rating 3.0/5

Alexandra S. Families - Confirmed reviews ALL

Dear Alexandra, Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you appreciated the spaciousness of your Junior Suite, its family-friendly layout, the bathroom and the convenience of the kitchenette. At the same time, we are sorry that several aspects of your experience did not meet your expectations. Regarding the swimming pool and wellness area, we would like to clarify that Ciao Fitness & More operates in accordance with Accor's „LOCAL, SHARED WITH CARE” concept, which promotes sharing local facilities with both hotel guests and the local community. The facilities are therefore not exclusively reserved for hotel guests, and information about this operating model is provided on our website and during the reservation process. We understand, however, that the high occupancy during organised classes may have affected your ability to enjoy the facilities as planned. An activity schedule is available to help guests plan their visits around the scheduled sessions. We also regret the experience you described in our restaurant, particularly regarding the service provided when requesting an adjustment to the children's meals and the quality of the fruit served. These are important aspects of the dining experience, and your comments will be shared with the relevant team. Furthermore, please accept our apologies for the shortcomings in the preparation and final inspection of your room. Attention to detail and ensuring that every room is properly prepared before our guests' arrival are essential standards we strive to uphold. Thank you once again for bringing these matters to our attention. Your feedback is important to us and helps us identify areas requiring further attention. We hope to have another opportunity to welcome you and your family and provide you with a much more enjoyable experience. Best regards, Karolina Gawryś Junior Deputy Front Office Manager | Młodszy Zastępca Kierownika Recepcji

Customer review rating 3.5/5

Dominika S. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Jozef P. Families - Confirmed reviews ALL

Dear Jozef, It was a pleasure to have you stay with us at the MERCURE Krakow Fabryczna City. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to Kraków again soon. Best Regards, Hotel Mercure Kraków Fabryczna City Team

Customer review rating 5.0/5

Vishal T. Business - Confirmed reviews ALL

Dear T., Thank you for taking the time to provide your feedback on your recent stay experience, it is extremely important to us and assists in improving the quality of your stay. I'm so glad to hear you enjoyed the facilities we have on offer. Even better to know that our team could be so accommodating to you throughout your stay. We would love to welcome you back soon! Best Regards, Hotel Mercure Kraków Fabryczna Team

Dear Oisin, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and appreciated the overall condition and atmosphere of our hotel. It is particularly rewarding to know that Magda made such a positive first impression through her warm welcome, friendliness and professionalism. We will be sure to share your kind words with her. At the same time, we appreciate your observations regarding the service experience. Genuine hospitality, attentiveness and a welcoming attitude are essential elements of the experience we strive to provide. Your comments are valuable to us, and we will certainly share them with our team as a reminder of how much a friendly approach can contribute to our guests' comfort and overall satisfaction. Thank you once again for your kind recommendation and for choosing our hotel. We look forward to welcoming you back and providing you with another pleasant stay. Best regards, Karolina Gawryś Junior Deputy Front Office Manager | Młodszy Zastępca Kierownika Recepcji

Customer review rating 3.0/5

Alexandra S. Families - Confirmed reviews ALL

Great large room, junior suit, enough space for the family. Great bathroom and nice little kitchen. The pool is amazing if you do not go between 4pm-8pm as there is club and the only area left was the spa however kids from club were jumping in when we were already 10 adults in. So had to change our plans to go in the morning and cancel visit to town as the club was also running the evening after. Also we were told at the pool that only 1 pool is not available when all of them were full of training classes. Restaurant food was good, however when asked to swap mash potatoes to fries for kids we got a no reply and had to buy an extra side. Kids took dessert and the blueberries that came with the pancakes were fries and rotten. And when opening the balcony in the bedroom there was nails from previous guests on the floor.

Dear Alexandra, Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you appreciated the spaciousness of your Junior Suite, its family-friendly layout, the bathroom and the convenience of the kitchenette. At the same time, we are sorry that several aspects of your experience did not meet your expectations. Regarding the swimming pool and wellness area, we would like to clarify that Ciao Fitness & More operates in accordance with Accor's „LOCAL, SHARED WITH CARE” concept, which promotes sharing local facilities with both hotel guests and the local community. The facilities are therefore not exclusively reserved for hotel guests, and information about this operating model is provided on our website and during the reservation process. We understand, however, that the high occupancy during organised classes may have affected your ability to enjoy the facilities as planned. An activity schedule is available to help guests plan their visits around the scheduled sessions. We also regret the experience you described in our restaurant, particularly regarding the service provided when requesting an adjustment to the children's meals and the quality of the fruit served. These are important aspects of the dining experience, and your comments will be shared with the relevant team. Furthermore, please accept our apologies for the shortcomings in the preparation and final inspection of your room. Attention to detail and ensuring that every room is properly prepared before our guests' arrival are essential standards we strive to uphold. Thank you once again for bringing these matters to our attention. Your feedback is important to us and helps us identify areas requiring further attention. We hope to have another opportunity to welcome you and your family and provide you with a much more enjoyable experience. Best regards, Karolina Gawryś Junior Deputy Front Office Manager | Młodszy Zastępca Kierownika Recepcji

Customer review rating 3.5/5

Dominika S. Couples - Confirmed reviews ALL

We have received an upgrade, which was nice. However, the bed kept on moving apart even if when we fixed it in place, which somewhat spoilt the experience and the wellness was so busy later in the day that it was close to impossible to enjoy it for what it is supposed to be. Also, we were quite surprised that no EUR payments were accepted in the hotel what so ever and massages were impossible to pay with card. It was quite surprising since Mercure in a smaller city is more open to payments in EUR as well...other than that, the stay was quite nice.

Customer review rating 4.5/5

Jozef P. Families - Confirmed reviews ALL

Really great stay, we liked it a lot and come back again

Dear Jozef, It was a pleasure to have you stay with us at the MERCURE Krakow Fabryczna City. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to Kraków again soon. Best Regards, Hotel Mercure Kraków Fabryczna City Team

Customer review rating 5.0/5

Vishal T. Business - Confirmed reviews ALL

My first time in Poland, I was here for work. Everyone at the hotel was so friendly and accommodating, especially the staff at reception. The facilities are great and the spa is comprehensive. I had a great time at this hotel, and am actually writing this review on a subsequent visit and am staying here right now.

Dear T., Thank you for taking the time to provide your feedback on your recent stay experience, it is extremely important to us and assists in improving the quality of your stay. I'm so glad to hear you enjoyed the facilities we have on offer. Even better to know that our team could be so accommodating to you throughout your stay. We would love to welcome you back soon! Best Regards, Hotel Mercure Kraków Fabryczna Team

Customer review rating 0.5/5

Robert S. Business - Confirmed reviews ALL

Mercure Fabryczna City often has very long lines at the reception and check-in / check-out is very slow. So good that there is a "leave the key" box as an alternative check-out route. Not good thought that the hotel then does not automatically sent the invoice to the email address as provided. Even worse that a reminder email does not trigger any reaction. And now, after the second email reminder with again no reaction, I wonder what the issue may be (customer support not working? some issue re providing invoices in line with tax requirements? ...) The good a stay may be, this ruins the experience. Thus a rating of one. Appreciated if you could fix asap. Happy then to stay at Mercure again, as overall great hotels.

Dear Sir, Thank you for taking the time to share your feedback following your stay at our hotel. Regarding the waiting times at reception, we would like to assure you that our team makes every effort to ensure that all Guests are served as efficiently as possible. Unfortunately, at certain times of the day, particularly when many Guests finish work and arrive at the hotel to check in, the reception can become particularly busy and this may result in longer waiting times. With regard to the invoice, we would like to clarify that we have responded to your emails and sent the invoice to you by email on both 28 and 30 October. Following your subsequent message, we sent the invoice once again, for the third time, and attached copies of our previous correspondence as confirmation that the document had already been sent. We also attempted to contact you by phone; unfortunately, we were unable to reach you. In light of the above, we kindly ask you to check your inbox once again, particularly your SPAM or junk mail folder. We believe that our emails had been automatically redirected there. We hope that the above clarification helps resolve any doubts and that we will have the pleasure of welcoming you back to Mercure Kraków Fabryczna City in the future. Best regrads, Mercure Fabryczna City Team

Customer review rating 4.5/5

June D. Business - Confirmed reviews ALL

Wonderfully appointed hotel, amazing breakfast. Will stay again if I'm in Krakow.

Dear June, Thank you very much for the positive review, we are so glad that our hotel was able to make your stay an enjoyable one. We look forward to welcoming you back again very soon. Kind regards, Mercure Kraków Fabryczna City Team

Customer review rating 0.5/5

Srinivas C. Business - Confirmed reviews ALL

Air conditioner was not working and the team asked me to open the window for some air

Customer review rating 5.0/5

Karen J. Families - Confirmed reviews ALL

We had a lovely week here. We visited some of the local restaurants and bars, we used the tram for a short trip into Krakow Old Town. We had a fabulous, clean and spacious room. Great choices at breakfast, couldn’t fault it.

Dear Karen, It was a pleasure to have you stay with us at the Mercure Krakow Fabryczna City. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to Kraków again soon. Best regards, Mercure Kraków Fabryczna City Team

Customer review rating 5.0/5

Edward O. Families - Confirmed reviews ALL

Everything has been thought through. Everything is of the highest standard.

Dear Edward, Thank you for your wonderful review! We are delighted that you enjoyed your stay and that Dominika and Wiktoria made such a positive impression. We also appreciate your feedback regarding breakfast. We look forward to welcoming you back in Kraków! Regards, Mercure Krak.ów Fabryczna City Team

Customer review rating 4.5/5

Alma P. Business - Confirmed reviews ALL

Great facilities and service; I just had to make a couple of calls for vanity kits, a bathrobe, and an iron, but delivered immediately. Having another type of tea available would be nice, but not a downside.

Dear Alma Thank you for choosing Mercure Fabryczna City and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Kraków. Best regards, Hotel Mercure Kraków Fabryczna City Team

Customer review rating 4.5/5

David R. Business - Confirmed reviews ALL

For a business trip this hotell have everything you need. Nice and clean rooms, good breakfast, gym and a few resturants (only tested two of the during this stay. Both good) Location of the hotell was good since my work location was in the same area.

Dear David, Thank you for choosing Mercure Fabryczna City and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Kraków. Best Regards, Hotel Mercure Kraków Fabryczna City Team

Customer review rating 3.0/5

Jacek C. Business - Confirmed reviews ALL

problem to issue properly the correct receipt, explanation that to do is problem due to the software and be corrected only by bookkeeper next day sounds weak, comparing the price paid for a room for a few days' stay....

Dear Mr C., Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience you experienced regarding the issuance of your receipt. We fully understand your frustration, especially considering the value of your stay and the importance of receiving the correct documentation promptly. We treat all accounting matters with great care and responsibility. Due to our internal procedures, certain corrections to invoices and receipts can only be processed by specifically authorised members of our accounting team. Unfortunately, this meant that we were unable to resolve the issue immediately at the reception desk. Nevertheless, we understand that this explanation does not make the situation any less inconvenient, and we are sorry that the process did not meet your expectations. We appreciate you bringing this matter to our attention, as feedback such as yours helps us identify areas where we can improve our procedures and communication with our guests. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with a smoother and more satisfying experience in the future. Kind regards, Mercure Kraków Fabryczna City Team

Customer review rating 5.0/5

Bhavnita P. Business - Confirmed reviews ALL

The hotel was very conveniently located with the conference centre on the lower level. The staff, ambience, amenities, decor, rooms and service were excellent. The breakfast choices were extensive and well catered for various dietary needs. I ate at the restaurant and the food was delicious.

Dear Bhavnita, It was a pleasure to have you stay with us at the MERCURE Krakow Fabryczna City. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to Kraków again soon. Best regards, Karolina Gawryś Guest Relations Supervisor

Customer review rating 4.5/5

Helen C. Business - Confirmed reviews ALL

Attended a meeting over 2 days and stayed for weekend Good facilities, nice breakfast

Dear Helen, Thank you for choosing Mercure Fabryczna City and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Kraków! Best regards, Mercure Kraków Fabryczna City Team

Customer review rating 4.5/5

Kristine S. Families - Confirmed reviews ALL

We enjoyed our stay at the hotel. Good service

Dear Kristine, Thank you for staying with us at Mercure Fabryczna City and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again! Best Regards, Hotel Mercure Kraków Fabryczna City Team

Customer review rating 4.5/5

Terry M. Business - Confirmed reviews ALL

It was great having the conference hall at the doorstep.

Dear Terry, Thank you for choosing Mercure Fabryczna City and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Kraków. Best Regards, Hotel Mercure Kraków Fabryczna City Team

Customer review rating 5.0/5

Angela L. Business - Confirmed reviews ALL

I could not fault the hotel and the staff, I thoroughly enjoyed my stay. Thank you

Dear Angela, Thank you for your wonderful feedback! We are delighted that you enjoyed your stay and felt at home with us. Your kind words mean a lot to our team, and we look forward to welcoming you back soon! Kind regards, The Mercure Kraków Fabryczna City Team

Customer review rating 5.0/5

Angela H. Business - Confirmed reviews ALL

bedroom was comfortable, food nice.

Dear Angela, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed a comfortable stay and appreciated the quality of our food. Your satisfaction is very important to us, and we hope to have the pleasure of welcoming you back to Mercure Kraków Fabryczna City on your next visit to Kraków. Best regards, Karolina Gawryś Guest Relations Supervisor

Customer review rating 4.5/5

Aisling B. Business - Confirmed reviews ALL

Lovely room, comfortable bed, lovely modern bathroom, really clean

Dear Aisling, Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and appreciated the modern design, cleanliness and comfort of our rooms, as well as the bathroom facilities. It is always a pleasure to know that our guests have had such a positive experience. Thank you once again for choosing Mercure Kraków Fabryczna City. We look forward to welcoming you back in the future! Best regards, Karolina Gawryś Junior Deputy Front Office Manager | Młodszy Zastępca Kierownika Recepcji

Other web-users rate our hotel

  • 580 reviews 8.6/10 Location
  • 903 reviews 8.8/10 Room
  • 706 reviews 8.6/10 Service
  • 30 reviews 7.9/10 WiFi
  • 599 reviews 9.1/10 Breakfast
  • 520 reviews 9/10 Food
  • 481 reviews 9/10 Comfort
  • 432 reviews 8.9/10 Amenities

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Cracow Hotels
Legal information PDF