Mercure Krakow Fabryczna City

Customer review rating (ALL Rating) 4.7/5 1,310 reviews

Best price
guarantee
Mercure Krakow Fabryczna City - Image 1
Mercure Krakow Fabryczna City - Image 2
Mercure Krakow Fabryczna City - Image 3
Mercure Krakow Fabryczna City - Image 4
Fabryczna 13, 31-553 KRAKOW, Poland

Description

Hotel extras

  • rooms and apartments with kitchen on offer for families and long stays

  • free access: outdoor fitness area, pool, saunas, salt cave- Fabryka CIAO

  • restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Browar Nowa Wytwórnia, café and bar

  • Green Key Certificate means Eco Responsibility and Sustainable Development

  • Vodka Factory Museum *ticket includes tasting

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 KRAKOW
Poland

GPS:50.06325, 19.97268

Telephone
Fax +48 12 395 14 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DESTILO

DESTILO is one of the 6 unique gastronomic concepts of Factory City. In the morning it offers a delicious breakfast, a range of local products and regional and international cuisine in the evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,310 reviews

TripAdvisor Rating  4.0/5  32 reviews

Good location, good overall experience

Customer review rating 3.5/5

Damien H. Families - Confirmed reviews ALL

Hotel and amenities are excellent AV’s staff are great. Cost is becoming an issue and its discount To justify given the cheaper alternatives available currently

Amazing stay!

Customer review rating 5.0/5

Alex Families - Confirmed reviews ALL

Amazing modern hotel with fabulous facilities! Pool area is great: dedicated pool for swimming + 2 smaller pools for kids and a jacuzzi in between. Highly recommended and will come back!

Great Hotel!

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Nice sized rooms with good amenities, lover the pool and saunas!

Dear Henry K., Thank you for staying with us at Mercure Fabryczna City and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again! Sincerely, Karolina Gawryś Guest Relations Supervisor

Perfect

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Staff prepared excellent breakfast box due to my tour starts before breakfast time

Not so good impression

Customer review rating 1.5/5

Magda Friends - Confirmed reviews ALL

My room was ok, very nice designed. But most of the thing I look at the service and this was not good. At restaurant I waited to be served (after the breakfast, the restaurant was almost empty - just me and my friends me and the second table) 30 min and no one came up to us and asked so we leave and went for the coffee outside. Then we came to drink some juice (I was checking how long it would take) and only when I called the waiter, she came up to us, and unfortunately she was unpolite. She took the order but it was not nice to us. I think this type of hotel can devote some budget for the training of young people. The service is crucial in each of restaurant, hotel. The prices are so high in the hotel but service is 3 score only.

Dear Magdalena, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the design of your room. However, we are truly sorry to learn about the service issues you encountered at our restaurant. We sincerely apologize for the delay and the lack of attention you experienced during your visit. This is certainly not the standard of service we aim to provide our guests. We understand that attentive and polite service is crucial, especially in a setting like ours, and we regret that we did not meet your expectations. Your comments about the need for better training for our staff are taken very seriously. We are committed to providing high-quality service, and your feedback will help us improve. We will be addressing these issues directly with our team to ensure such incidents do not occur in the future. We appreciate your patience and understanding and hope that you will give us another opportunity to provide you with the exceptional service we strive for. Thank you once again for your valuable feedback. On the behalf of Restaurant Manager we would like to offer you the compensation in the form of a voucher - we will provide you with the direct information about that shortly. Sincerely, Karolina Aszklar Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 510 reviews 8/10 Location
  • 800 reviews 8.6/10 Room
  • 597 reviews 8.9/10 Service
  • 24 reviews 7.1/10 WiFi
  • 513 reviews 8.9/10 Breakfast
  • 453 reviews 8.3/10 Food
  • 408 reviews 8.7/10 Comfort
  • 400 reviews 8.6/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Krakow

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.