Mercure Krakow Fabryczna City

Customer review rating (ALL Rating) 4.7/5 1,369 reviews

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Fabryczna 13, 31-553 KRAKOW, Poland

Description

Hotel extras

  • rooms and apartments with kitchen on offer for families and long stays

  • free access: outdoor fitness area, pool, saunas, salt cave- Fabryka CIAO

  • restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Browar Nowa Wytwórnia, café and bar

  • Green Key Certificate means Eco Responsibility and Sustainable Development

  • Vodka Factory Museum *ticket includes tasting

Our accommodation(s)

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Hotel location

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 KRAKOW
Poland

GPS:50.06325, 19.97268

Telephone
Fax +48 12 395 14 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DESTILO

DESTILO is one of the 6 unique gastronomic concepts of Factory City. In the morning it offers a delicious breakfast, a range of local products and regional and international cuisine in the evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,369 reviews

TripAdvisor Rating  4.0/5  35 reviews

Very good hotel

Customer review rating 4.5/5

Paul D. Business - Confirmed reviews ALL

brand new, great staff, nice breakfast and bar. Impressive equipments

Dear Vincent L., It was a pleasure to have you stay with us at the MERCURE Krakow Fabryczna City. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to Kraków again soon. Sincerely, Karolina Gawryś Guest Relations Supervisor

Good stay but not Central enough for our liking.

Customer review rating 4.0/5

David W. Couples - Confirmed reviews ALL

Overall good. Nice spacious room ( 350)

Dear David, We very much appreciate your comments regarding your stay at the Mercure Krakow Fabryczna City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kraków Fabryczna City Team

Great value for money! One of the best 4 star hotels I have stayed

Customer review rating 5.0/5

Hiroshi Business - Confirmed reviews ALL

The first thing which I noticed is the quality of the bed mattress! By far the most comfortable ones I have slept with, so far. A huge selection of buffet breakfast, which I really enjoyed it. New swimming pool with a Jacuzzi bathtub was great, too. Amazed with Vodka museum inside the premises of Fabryczyna, a female receptionist there was very friendly and lovely, too. Only a small thing which I noticed is 2 complimentary bottles of water were on the desk, but I could not find a bottle opener in the room, so I just kept them unopened. Anyway, it is definitely one of the best 4 star hotels I have ever stayed so far, and it is worth spending a little bit more than average hotels in the city, yet not overpriced.

Dear Hiroshi T., We very much appreciate your comments regarding your stay at the Mercure Krakow Fabryczna City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kraków Fabryczna City Team

Nicely located

Customer review rating 4.5/5

Stacey M. Families - Confirmed reviews ALL

Hotel is lovely, in a quiet area away from Hussel of city centre with different restaurants located within

Stylish hotel

Customer review rating 4.0/5

Andrii V. Couples - Confirmed reviews ALL

Beautiful Mysore hotel in the "loft" style. Very large, has an aqua zone. Purely. The staff is polite. Delicious breakfasts. The room was extremely small, the windows overlooked the construction site, where something was constantly banging. If you came from a country where hostilities and explosions are heard, construction with similar sounds causes maximum discomfort. There is no place to hang outerwear. There are only 2 small hooks. It would be good if two keys were issued to the double room at once, because you will not be able to walk alone due to the fact that the elevators will not go without a key, and the doors to the sports part will not open. I liked the underground parking. The overall impression of the hotel is very good.

Dear Andrii V., It was such a pleasure having you stay with us recently. We're thrilled our hospitable team left a memorable impression on you, and we appreciate you highlighting our staff and breakfast offer. I am sorry to hear that we failed to meet your expectations regarding the room. The size of the rooms is provided to the guest on the websites with approximate measures. The reception staff is available for 24h, and they are ready to solve any inconvenience, including the room conditions or comfort of the guest’s stay. Your feedback is very important to us and I will share your comments with the team for training purposes and corrective measures. That being said, we hope to deliver a fantastic overall value the next time you visit our property. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Karolina Gawryś Guest Relations Supervisor

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Other web-users rate our hotel

  • 536 reviews 8.3/10 Location
  • 881 reviews 8.4/10 Room
  • 642 reviews 8.5/10 Service
  • 27 reviews 7.8/10 WiFi
  • 577 reviews 9.1/10 Breakfast
  • 466 reviews 8.5/10 Food
  • 441 reviews 8.7/10 Comfort
  • 411 reviews 8.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.