Mercure Krakow Fabryczna City 4 stars

Customer review rating (ALL Rating) 4.7/5 1,530 reviews

Best price
guarantee
Mercure Krakow Fabryczna City - Image 1
Mercure Krakow Fabryczna City - Image 2
Mercure Krakow Fabryczna City - Image 3
Mercure Krakow Fabryczna City - Image 4
Fabryczna 13, 31-553 CRACOW, Poland

Description

Hotel extras

  • Rooms and apartments with kitchenettes available for families and longer stays

  • Free access to Fabryka Cia/o: gym, pool, saunas, salt cave

  • restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Nowa Wytwórnia brewery, cafe

  • Green Key Certificate - Eco Responsibility and Sustainable Development

  • Vodka Factory multimedia museum *additional fee; tasting included in the admission price

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 CRACOW
Poland

GPS:50.06325, 19.97268

Telephone
Fax +48 12 395 14 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DESTILO

The DESTILO restaurant is one of five unique gastronomic concepts of the Fabryczna City complex. In the morning it serves a delicious buffet breakfast with a wide selection of local products, in the evenings - modern regional and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,530 reviews

TripAdvisor Rating  3.7/5  47 reviews

Nice rooms, bad service at restaurant and reception

TripAdvisor rating 3.0/5

emmareynolds7777 TripAdvisor review

Hotel room was nice and big. No amenities in room. Others in group booked same type of room but got a bath instead of a shower. Service in restaurant slow (we were the only people in there), and then brought out the wrong order on both main and dessert, on two different nights. Finally, ordered a taxi through the hotel to the airport, for 7 people (price and van confirmed) - a taxi for 2 people turned up, and hotel then said it wasn’t their problem.

Customer review rating 4.5/5

Jan S. Business - Confirmed reviews ALL

Great location, and great stay, and a great hotel layout, forgot to mention that the shower gel was empty, only shampoo was available in room 407 Breakfast was very good.

Never again. Nicely renovated building under incompetent management.

TripAdvisor rating 1.0/5

Aleksandar K TripAdvisor review

Could not sleep until 3 am, because of a party in the same building. A hotel where you cannot sleep is simply a bad joke and not a house you would recommend to anybody. Tried talking to the reception desk - but got nothing but lame and hypocritical phrases.

Customer review rating 5.0/5

Arnaud R. Families - Confirmed reviews ALL

All were perfect. Very quiet room, very good breakfast, nice SpA. Good services and team.

Dear Arnaud, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the quiet room, breakfast, and our Spa services, as well as the team's efforts. Your satisfaction is our priority. Best regards, Mercure Krakow Fabryczna City

Customer review rating 4.5/5

Jessica D. Couples - Confirmed reviews ALL

Its an beautiful hotel in an new place, the whole neighborhood seems to new & very cool. Parking possibilities directly in front of the hotel and super close to the old-town and other nice activities.

Dear Jessica, Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed your stay, from the modern design of the hotel to the quality of our breakfast. It’s wonderful that you also appreciated the convenient location, nearby parking, and proximity to the Old Town and local attractions. We look forward to welcoming you again and providing another enjoyable stay in Krakow. Best regards, Karolina Gawryś Guest Relations Supervisor

In partnership with TripAdvisor

Other web-users rate our hotel

  • 561 reviews 8.4/10 Location
  • 920 reviews 8.6/10 Room
  • 702 reviews 8.6/10 Service
  • 29 reviews 7.6/10 WiFi
  • 626 reviews 9.3/10 Breakfast
  • 531 reviews 8.8/10 Food
  • 456 reviews 8.6/10 Comfort
  • 423 reviews 8.7/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Cracow
Legal information PDF

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.