Mercure Krakow Fabryczna City

Customer review rating (ALL Rating) 4.7/5 1,220 reviews

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Mercure Krakow Fabryczna City - Image 1
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Fabryczna 13, 31-553 KRAKOW, Poland

Description

Hotel extras

  • rooms and apartments with kitchen on offer for families and long stays

  • free access: outdoor fitness area, pool, saunas, salt cave- Fabryka CIAO

  • restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Browar Nowa Wytwórnia, café and bar

  • Conference center with a total area of 2200 m2 and a large monitored garage

  • Vodka Factory Museum *ticket includes tasting

Our accommodation(s)

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Hotel location

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 KRAKOW
Poland

GPS:50.06325, 19.97268

Telephone
Fax +48 12 395 14 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DESTILO

DESTILO is one of the 6 unique gastronomic concepts of Factory City. In the morning it offers a delicious breakfast, a range of local products and regional and international cuisine in the evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,220 reviews

TripAdvisor Rating  3.5/5  31 reviews

Low-end Mercure

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The hotel is very well located and has stunning design. However, usability of the hotel is very poor as well as it feels low quality as well as not well maintained. Few example: in a room with bathtube there is no mount for a shower handle so basically you cannot have a shower, only bath. The shower furniture is very cheap and already broken hence malfunctioning. Or another example - there is no ironing set in a room. You either need to go through the whole hotel to a separate ironing room or request one to be brought to you that was never available during my stay. In summary, one of the best located and modern but one of the worst managed Mercure I've stayed.

Dear Mr. Andriy T., Thank you for taking the time to provide your feedback, it is extremely important to us and assists in improving the quality of your stay. I am sorry to hear that we failed to meet your expectations on this occasion. Your feedback is very important to us and I will share your comments with the team for training purposes and corrective measures. At Mercure we strive to provide a superior service experience for every customer; therefore your opinion is very important to us. Your comments about the technical condition of the room have been passed to Technical Department Manager in order to reinstate procedures and avoid future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karolina Gawryś Guest Relations Supervisor

Generally a comfortable stay, with everything I needed

Customer review rating 4.0/5

Clare I. Business - Confirmed reviews ALL

The room was well appointed and generally comfortable , with the only slight frustration being the air-conditioning which could not be changed from heating the room (function locked on the panel) with 18C being warmer than I would usually chose to sleep at. The facilities were good and the gym excellent, though I remain confused as to how to use the lockers and actually returned to find that someone had been able to open the locker with my things in and add their belongings. The food it the restaurant was lovely, though as a vegetarian the choice was limited and I would have preferred for breakfast to have been available from 06:00

Excellent Hotel with great facilities

Customer review rating 5.0/5

Derek H. Families - Confirmed reviews ALL

Hotel Rooms were spacious and modern, we had a double and Junior Suite. Breakfast selection was very comprehensive, even a waffle maker (self serve) for kids. Pool was a hit with the kids too. We knew the Hotel was 2K from the old town but tram stop was a 5 minute walk and trams are very request - 5 stops to the old town. We were really happy with everything and will definitely be back.

Dear Derek H., Thank you for taking the time to provide your feedback on your recent stay experience, it is extremely important to us and assists in improving the quality of your stay. I'm so glad to hear you enjoyed the facilities we have on offer. Even better to know that our team could be so accommodating to you throughout your stay. We would love to welcome you back soon! Sincerely, Karolina Gawryś Guest Relations Supervisor

Great stay

Customer review rating 4.5/5

Martin Couples - Confirmed reviews ALL

The hotel is up to date in design and comfort with good amenities, breakfast and staff. The on site vodka factory, brewery and cooking school were visited and are just perfect.

Dear Martin W., Thank you for staying with us at Mercure Fabryczna City and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again! Sincerely, Karolina Gawryś Guest Relations Supervisor

Customer review rating 4.0/5

Rebecca L. Business - Confirmed reviews ALL

We stayed here for a conference. The hotel seemed new and clean. The breakfast was just fine. Fun to have the salt room in the fitness center. Nice to have a choice of restaurants. The room was fine. The bathroom door did not stay open so the bathroom did not get very good ventilation. There was body gel but no small washclothes to use it in the shower. And no hair conditioner. Housekeeping was good.

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Other web-users rate our hotel

  • 483 reviews 8.1/10 Location
  • 745 reviews 8.5/10 Room
  • 563 reviews 8.6/10 Service
  • 22 reviews 8.2/10 WiFi
  • 478 reviews 9.1/10 Breakfast
  • 427 reviews 8.6/10 Food
  • 394 reviews 8.5/10 Amenities
  • 377 reviews 8.8/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.