Mercure Krakow Fabryczna City 4 stars

Customer review rating (ALL Rating) 4.7/5 1,534 reviews

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Mercure Krakow Fabryczna City - Image 1
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Fabryczna 13, 31-553 CRACOW, Poland

Description

Hotel extras

  • Rooms and apartments with kitchenettes available for families and longer stays

  • Free access to Fabryka Cia/o: gym, pool, saunas, salt cave

  • restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Nowa Wytwórnia brewery, cafe

  • Green Key Certificate - Eco Responsibility and Sustainable Development

  • Vodka Factory multimedia museum *additional fee; tasting included in the admission price

Our accommodation(s)

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Hotel location

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 CRACOW
Poland

GPS:50.06325, 19.97268

Telephone
Fax +48 12 395 14 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DESTILO

The DESTILO restaurant is one of five unique gastronomic concepts of the Fabryczna City complex. In the morning it serves a delicious buffet breakfast with a wide selection of local products, in the evenings - modern regional and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,534 reviews

TripAdvisor Rating  3.7/5  48 reviews

Customer review rating 3.5/5

Irena H. Families - Confirmed reviews ALL

We were not happy with the wellness area - only one small jacuzzi for 6 people, one lane in the swimming pool reserved for an average swimmer, very crowded, not comfortable. Breakfast in the conference centre had no appeal.

Dear Irena, Thank you very much for taking the time to share your experience with us. We are pleased to hear that you appreciated the hotel’s convenient location and the cleanliness of your room, as we always aim to provide a welcoming and comfortable environment for our guests. We also appreciate your feedback regarding the wellness area. As part of the Accor Discover Local program, our wellness facilities are open not only to hotel guests but also to external visitors, which can occasionally impact the availability of certain amenities. To support our guests in planning their time, we provide detailed schedules of planned activities both in the rooms and at the reception, and we display information in common areas highlighting the hours when the wellness area tends to be less busy. Our team strives to ensure that all guests can enjoy the facilities comfortably, and we take your observations seriously, sharing them with the relevant departments to help us improve and enhance the overall guest experience. We are always looking for ways to make our wellness and leisure areas as enjoyable as possible for everyone, and your feedback will help guide our future improvements. We hope that despite any inconveniences, your stay was otherwise pleasant and that you were able to enjoy other aspects of your visit. We would be delighted to welcome you back in the future and provide a stay that fully meets your expectations. Best regards, Karolina Gawryś Guest Relations Supervisor

Customer review rating 4.5/5

Gabor V. Families - Confirmed reviews ALL

super clean, great breakfast, perfect location with many restaurants

Dear Gabor, thank you for your kind words. We are delighted to hear that you enjoyed the cleanliness, breakfast, and our convenient location with many nearby restaurants. We truly appreciate your feedback and look forward to welcoming you back in the future. Best regards, Karolina Gawryś Guest Relations Supervisor

Customer review rating 3.0/5

Marianna K. Friends - Confirmed reviews ALL

Spacious room but there was no carpet infornt of the bed and the doors were heavy. Breakfast was delicious, plentiful, and sophisticated. There were few and small tables in the lobby, making it difficult for a larger group to sit together. There were no bathrobes in the room, while in other rooms there were, when I asked, we had to pay for them, while others had them in the room for free!

Nice rooms, bad service at restaurant and reception

TripAdvisor rating 3.0/5

emmareynolds7777 TripAdvisor review

Hotel room was nice and big. No amenities in room. Others in group booked same type of room but got a bath instead of a shower. Service in restaurant slow (we were the only people in there), and then brought out the wrong order on both main and dessert, on two different nights. Finally, ordered a taxi through the hotel to the airport, for 7 people (price and van confirmed) - a taxi for 2 people turned up, and hotel then said it wasn’t their problem.

Dear Mrs. Emma, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your comments, as they help us improve our services. We are pleased to hear that you found the room spacious and comfortable. Please allow us to clarify that the room category reserved by your group includes rooms equipped either with a bathtub or a shower. Unfortunately, we did not receive any specific note with your reservation indicating a preference for a bathtub, which is why different configurations were assigned. We sincerely apologize for the issues you experienced in our restaurant, including the slow service and incorrect orders. Your remarks are very valuable to us, and we will certainly share them with our restaurant and reception teams to prevent similar situations in the future. We are also very sorry to learn that the airport transfer was ordered incorrectly and that you were unable to use it as planned. Please accept our apologies for this inconvenience and for the frustration it caused. Once again, thank you for your constructive feedback. We regret that we did not fully meet your expectations on this occasion, and we truly hope that a future stay with us will leave you with a much better impression. Best Regards, Hotel Mercure Fabryczna City Team

Customer review rating 4.5/5

Jan S. Business - Confirmed reviews ALL

Great location, and great stay, and a great hotel layout, forgot to mention that the shower gel was empty, only shampoo was available in room 407 Breakfast was very good.

Dear Jan, thank you very much for sharing your feedback and for your kind words about our location, hotel layout, and breakfast. We are delighted to hear that you had a great stay overall. Please accept our sincere apologies for the missing shower gel in your room. This is certainly not the standard we aim to provide. We would also like to inform you that our reception is available 24 hours a day and our team would have been more than happy to resolve this issue immediately. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back in the future. Best regards, Karolina Gawryś Guest Relations Supervisor

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Other web-users rate our hotel

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  • 619 reviews 9.3/10 Breakfast
  • 529 reviews 8.8/10 Food
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  • 416 reviews 9.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.