Mercure Krakow Fabryczna City

Customer review rating (ALL Rating) 4.7/5 1,209 reviews

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Hotel extras

  • rooms and apartments with kitchen on offer for families and long stays

  • free access: outdoor fitness area, pool, saunas, salt cave- Fabryka CIAO

  • restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Browar Nowa Wytwórnia, café and bar

  • Conference center with a total area of 2200 m2 and a large monitored garage

  • Vodka Factory Museum *ticket includes tasting

Our accommodation(s)

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Hotel location

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 KRAKOW

GPS:50.06325, 19.97268

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


DESTILO is one of the 6 unique gastronomic concepts of Factory City. In the morning it offers a delicious breakfast, a range of local products and regional and international cuisine in the evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,209 reviews

TripAdvisor Rating  3.5/5  31 reviews

Excellent Hotel with great facilities

Customer review rating 5.0/5

Derek H. Families - Confirmed reviews ALL

Hotel Rooms were spacious and modern, we had a double and Junior Suite. Breakfast selection was very comprehensive, even a waffle maker (self serve) for kids. Pool was a hit with the kids too. We knew the Hotel was 2K from the old town but tram stop was a 5 minute walk and trams are very request - 5 stops to the old town. We were really happy with everything and will definitely be back.

Great stay

Customer review rating 4.5/5

Martin Couples - Confirmed reviews ALL

The hotel is up to date in design and comfort with good amenities, breakfast and staff. The on site vodka factory, brewery and cooking school were visited and are just perfect.

Dear Martin W., Thank you for staying with us at Mercure Fabryczna City and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again! Sincerely, Karolina Gawryś Guest Relations Supervisor

Customer review rating 4.0/5

Rebecca L. Business - Confirmed reviews ALL

We stayed here for a conference. The hotel seemed new and clean. The breakfast was just fine. Fun to have the salt room in the fitness center. Nice to have a choice of restaurants. The room was fine. The bathroom door did not stay open so the bathroom did not get very good ventilation. There was body gel but no small washclothes to use it in the shower. And no hair conditioner. Housekeeping was good.

Customer review rating 3.5/5

Marcie S. Business - Confirmed reviews ALL

The room does not have a shower which is a true nuisance . The doors to bathroom can be completely seen into which is so bad for any privacy


Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I love this hotel. People are nine, food included breakfast are really good. And the top is definitely the 25 meter pool where you can swim all day. Internet wasn’t working very well the last 2 times

Dear Philippe G., We very much appreciate your comments regarding your stay at the Mercure Krakow Fabryczna City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kinga Strzelczyk Deputy Front Office Manager

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Other web-users rate our hotel

  • 476 reviews 8.1/10 Location
  • 735 reviews 8.6/10 Room
  • 555 reviews 8.7/10 Service
  • 22 reviews 8.2/10 WiFi
  • 477 reviews 9.1/10 Breakfast
  • 424 reviews 8.5/10 Food
  • 388 reviews 8.5/10 Amenities
  • 372 reviews 8.8/10 Comfort

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