Mercure Ambassador Seoul Hongdae 4 stars

Dear Michal I., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae and for sharing your experience with us. We are pleased to know that our convenient location was a highlight of your stay. Situated in the heart of Hongdae, our hotel offers easy access to public transportation as well as the many shopping, dining, and entertainment options in the surrounding area, and we are glad this contributed positively to your visit. We truly appreciate your support and will continue striving to provide a comfortable and satisfying stay in every aspect. We hope to have the pleasure of welcoming you back to Mercure Ambassador Seoul Hongdae on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Wei S., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae for your four-night stay and for sharing such a positive experience with us. We are especially pleased to know that our Front Desk team was able to assist you upon your early-morning arrival and help make the beginning of your stay more comfortable after your overnight journey. Knowing that the support provided during check-in contributed to a smooth and welcoming start to your trip in Seoul is particularly meaningful to us. We are also delighted that the comfort of the bed added positively to your overall stay. Your kind recognition of our team will be shared with our colleagues, as feedback such as yours is a valuable encouragement to continue providing attentive, thoughtful, and professional hospitality. We truly appreciate your generous comments and hope to have the pleasure of welcoming you back to Mercure Ambassador Seoul Hongdae for another comfortable and memorable stay in the future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Lam Y. L. R., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae and for taking the time to share your experience with us. We are pleased to know that our convenient location, the cleanliness of your room, and the friendly and helpful service provided by our team contributed positively to your stay. Your recognition of our colleagues is especially appreciated and will be shared with the team as meaningful encouragement. At the same time, we sincerely apologize for the discomfort caused by the air conditioning during the night. Our guest room air-conditioning system is designed to operate efficiently by temporarily stopping once the selected temperature has been reached and restarting when the room temperature changes. However, regardless of the system’s operating settings, maintaining a comfortable room temperature throughout the night is an essential part of a restful stay. We therefore regret that the room became uncomfortably warm and required you to readjust the temperature. Your feedback will be shared with our Engineering team so that we can continue reviewing the system’s operation and ensure greater attention is given to guest comfort and clear communication regarding its functions. Thank you once again for your positive comments as well as your constructive feedback. We sincerely look forward to welcoming you back to Mercure Ambassador Seoul Hongdae and providing you with an even more comfortable stay on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Gerald Q., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae and for sharing such a positive experience with us. We are very pleased to know that you enjoyed a comfortable stay and that our convenient location, together with the friendly and attentive service of our team, contributed positively to your time in Seoul. As an ALL Gold member, your continued trust and recognition are especially meaningful to us. We are particularly grateful for your kind words regarding the team member who assisted you upon your early arrival at around 6:30 a.m. Even though you were unable to recall the colleague’s name, we will make every effort to identify the team member on duty and share your generous recognition. Knowing that our colleague was able to make you feel well cared for from the very beginning of your stay is a great encouragement to the entire team. Thank you once again for your generous feedback and continued support. We look forward to the pleasure of welcoming you back to Mercure Ambassador Seoul Hongdae for another comfortable and enjoyable stay. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Miao H. S., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae and for taking the time to share your kind feedback. We are pleased to know that our convenient location and the service provided by our team contributed positively to your stay. Your encouraging comments are greatly appreciated and will serve as valuable motivation for our team to continue delivering attentive and professional hospitality. We look forward to welcoming you back and providing you with another comfortable and enjoyable experience on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae