Dear Wan Y. W. L., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your detailed feedback with us. ㅤ We are delighted to know that you were highly satisfied with our convenient location, with Musinsa Standard, Artbox, BHC Chicken, and the nearby metro station all within easy reach. ㅤ We also sincerely appreciate your suggestion regarding complimentary bathroom amenities such as toothbrushes, toothpaste, ear cleaning items, and facial cleansing pads. We understand that having these items readily available can add to the convenience of a stay. ㅤ Your feedback will be shared with the relevant team as a valuable reference when reviewing our in-room amenities and overall guest experience. ㅤ Thank you again for your thoughtful comments. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. ㅤ Best Regards, ㅤ Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Florence B. L. T., 　 Thank you very much for returning to Mercure Ambassador Seoul Hongdae and for continuing to choose us as your preferred hotel in Seoul. 　 We are truly pleased to welcome you back after two years and sincerely appreciate your continued support. At the same time, we are sorry to learn that the upkeep of the shower area and the breakfast menu at Tian Mi Mi did not fully meet your expectations. 　 Your comments will be shared with the relevant teams so that we can review these areas carefully and continue working to improve the overall guest experience. 　 Thank you once again for your valuable feedback. We look forward to welcoming you back again and providing you with an even more comfortable and enjoyable stay. 　 Best Regards, 　 Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Mr. T., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your experience with us. We are pleased to know that you enjoyed our excellent location and had a great stay overall. It is also encouraging to see that you were satisfied with your arrival and check-in experience, our team, check-out process, and Wi-Fi service. Your positive feedback is a great encouragement to us and motivates our team to continue providing a comfortable and welcoming experience for every guest. Thank you again for your kind comments and for staying with us. We sincerely hope to have the pleasure of welcoming you back on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Mr. L., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your experience with us. We are pleased to know that you were satisfied with our convenient location and that your overall stay was enjoyable. At the same time, we are sorry to hear that the mattress felt too soft for your preference and that you experienced some back discomfort in the morning. We understand that mattress comfort can have a significant impact on the quality of rest, and we appreciate you bringing this to our attention. Your feedback will be shared with the relevant team as a valuable reference when reviewing guest comfort and room experience. Thank you again for your thoughtful comments. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Ms. C., Thank you very much for choosing Mercure Ambassador Seoul Hongdae again and for sharing your experience with us. We are especially pleased to welcome you back for your second stay and to know that you continue to appreciate our convenient location and comfortable bed. We also sincerely appreciate your kind words regarding the service provided by our team. At the same time, we are sorry to hear that you experienced some street noise during this visit. Although it did not last for long, we understand that a quiet environment is important for a comfortable stay. We also appreciate you bringing the condition of the sink faucet to our attention. Your comment will be shared with the relevant team so that the fixture can be reviewed and the overall room condition carefully maintained. Thank you again for your continued support and valuable feedback. We sincerely look forward to welcoming you back for another comfortable stay on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Siew H. T., Thank you very much for choosing Mercure Ambassador Seoul Hongdae for your first stay with us and for sharing your feedback. We are delighted to know that you found our location extremely accessible. We hope the convenient surroundings and easy access to transportation helped make your time in Seoul more comfortable and enjoyable. It is always meaningful to hear positive feedback from a first-time guest, and your kind words are a great encouragement to our team. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Wen C. E., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing such a thoughtful review of your stay. We are especially pleased to hear that our front desk team took the initiative to check your room availability upon arrival and that we were able to offer early check-in for your triple room. While early check-in is always subject to room availability, we are glad that the timing worked well and that the team’s proactive assistance made a positive impression. It is also great to know that you found the rooms comfortable and our location convenient. At the same time, we appreciate your comments regarding breakfast and the slight inconvenience of having to transfer elevators when accessing the guest rooms. Your feedback will be shared with the relevant teams as valuable reference for improving the overall guest experience. Thank you again for your kind words and constructive feedback. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Ting-Duen W., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your feedback with us. We are pleased to know that you were satisfied with our convenient location, the warm service provided by our staff, and the overall comfort of your stay. Your kind words are a meaningful encouragement to our team. We will continue striving to provide a welcoming, comfortable, and pleasant experience for every guest. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Sung N., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your feedback with us. We are pleased to know that you were satisfied with our convenient location and found our staff helpful and easy to communicate with in English. We also appreciate your comments regarding the fitness facilities. While the gym equipment did not fully meet your expectations, we are glad that the nearby water and ice machine added some convenience during your stay. Your feedback is valuable to us and will be shared with the relevant team as a reference for reviewing our guest facilities and overall experience. Thank you again for your thoughtful comments. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Weilin Y., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your feedback with us. We are pleased to know that you enjoyed your stay and were satisfied with our convenient location. Your kind comment is greatly appreciated and serves as an encouragement to our team. We will continue striving to provide a comfortable and pleasant experience for every guest. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Terry L., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your feedback with us. We are delighted to know that you were satisfied with our excellent location and especially appreciated the service provided by our reception team. It is very encouraging to hear that our staff were friendly and helpful during your stay. Your kind words will be a great motivation for our team to continue providing attentive and professional service to every guest. Thank you again for your warm feedback. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Domen K., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for taking the time to share such a detailed review of your stay. We are delighted to know that you enjoyed our central location in Hongdae, the comfort of your room, and the soundproofing despite the lively surroundings. It is also wonderful to hear that the balcony added to your stay and that the late check-out arrangement was handled smoothly. We especially appreciate your kind words about our staff. We are pleased that our team was able to assist you promptly when you experienced an issue with your key card. Providing attentive and efficient service is something we value greatly, and your comments will be shared with the team as encouragement. Thank you once again for your generous feedback. We look forward to welcoming you back to Mercure Ambassador Seoul Hongdae on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Yuhan W., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your kind feedback with us. We are very pleased to know that you once again found your stay clean and comfortable. It is especially meaningful to hear that we were able to provide the same level of comfort you have come to expect from us. Your continued support and trust are greatly appreciated by our team, and we will keep working to maintain a consistently pleasant and comfortable experience for every stay. We sincerely look forward to welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Kwan Y. Q. S., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your feedback with us. We are pleased to know that you found our location convenient, with easy access to the nearby subway station as well as a wide variety of shops and restaurants offering different cuisines. We truly appreciate your kind comments and hope our convenient location helped make your stay in Seoul more enjoyable. We sincerely hope to have the pleasure of welcoming you back again on your next visit. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear kalyanagugan R., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your experience with us. We are pleased to know that you appreciated the service provided by our team, especially the early check-in assistance upon your arrival in the morning. We are glad that we were able to make the beginning of your stay more comfortable. At the same time, we sincerely appreciate your feedback regarding breakfast. We understand that having more variety and some changes in the menu from day to day could make the breakfast experience more enjoyable, especially for guests staying multiple nights. Your comments will be shared with the relevant team as a valuable reference for future improvement. Thank you again for your kind words and constructive feedback. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Maria C. V., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your experience with us. We are pleased to know that you enjoyed our convenient location and comfortable rooms. We also truly appreciate that you chose to extend your stay with us for two additional nights after your tour ended. At the same time, we appreciate your feedback regarding the limited breakfast selection. Your comments will be shared with the relevant team as we continue reviewing ways to improve the breakfast experience for our guests. Thank you again for your valuable feedback. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear L. Li L. T., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your experience with us. We are pleased to know that our early check-in assistance was helpful after your red-eye flight and that it made the beginning of your stay more comfortable. We are also glad that you enjoyed a comfortable stay and appreciated our convenient location near the Hongdae shopping area, metro, and airport bus. Your kind comments are a great encouragement to our team, and we will continue striving to provide a comfortable and convenient experience for all our guests. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear James A. L., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your kind feedback. We are delighted to hear that our team was able to assist you during your stay and that you were satisfied with the cleanliness of your room. Your kind recognition of our Housekeeping team is especially appreciated, and we will be pleased to share your compliments with them. It is always encouraging to know that our service contributed to a pleasant stay. We will continue to do our best to provide attentive service and a comfortable environment for all our guests. We sincerely look forward to welcoming you back to Mercure Ambassador Seoul Hongdae on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Chun-Hsien L., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your detailed feedback with us. We are pleased to know that you appreciated our convenient location and found our team friendly and helpful. We are also glad that you found the room tidy during your stay. At the same time, we appreciate your comments regarding the limited room space and breakfast experience. We are sorry to hear that the breakfast quality and variety did not meet your expectations. Your feedback is important to us and will be shared with the relevant team for further review and improvement. Thank you again for your valuable comments. We will continue working to provide a more comfortable and satisfying experience for all our guests, and we hope to have the opportunity to welcome you back again in the future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae