Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you were satisfied with our service and food. Your positive comments are greatly appreciated and will be shared with our team as a meaningful source of encouragement. At the same time, we sincerely regret that the room size and in-room amenities did not fully meet your expectations. We understand that additional space and more amenities would have made your stay more comfortable, and your comments will be shared with the relevant teams for future review. We are also sorry to hear that the condition of the carpets in the room and hallways gave you an impression of being old and unclean. Cleanliness and proper maintenance are very important to us, and your feedback will be shared with our Housekeeping and Engineering teams for careful inspection and follow-up. Thank you once again for sharing both your compliments and helpful feedback. We will continue making every effort to improve our room condition, facility maintenance, and overall guest experience. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for taking the time to share your experience with us. We are very pleased to hear that you enjoyed our unbeatable location and found the check-in and check-out process smooth and convenient. At the same time, I sincerely apologize that your room was dusty, particularly on the first night of your stay. Your feedback will be shared with our Housekeeping team so that we can reinforce our room inspection procedures and help prevent similar issues from occurring again. We also appreciate your comment regarding the room lighting being too dim. Your feedback will be taken into consideration as we continue to review and improve our guest room facilities. Thank you once again for sharing both your positive comments and the areas where we can improve. Your feedback is very valuable to us, and I will be sure to share it with our team as we continue working to provide an even better experience for our guests. We look forward to welcoming you again soon and hope your next stay with us will be even more comfortable and enjoyable. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your experience with us. We are pleased to hear that you enjoyed our central location, spacious rooms, and the friendly service provided by our team. It is especially appreciated that you would recommend our hotel for its convenient access to restaurants, shopping areas, attractions, and public transportation. At the same time, we sincerely appreciate your constructive feedback regarding the limited English TV options and our breakfast selection. Your feedback is valuable to us as we continue to look for ways to provide a more comfortable and enjoyable experience for our international guests. Thank you once again for sharing both your positive comments and suggestions with us. We will be sure to share your feedback with the relevant teams for further review and improvement. We look forward to welcoming you again in the future and hope to provide you with an even more enjoyable stay next time. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location excellent and that your check-in process was efficient. At the same time, we regret that the room size, amenities, breakfast experience, and housekeeping service did not fully meet your expectations. Please kindly understand that our guestrooms are designed to be compact and functional due to the building structure and our central Myeongdong location. However, we fully understand that the room may have felt small and basic compared with the price paid, and we are sorry that this affected your overall impression of value. We also sincerely apologize that the breakfast buffet did not look sufficiently appealing when you visited around 9:00 a.m., especially with limited selections and empty bread baskets. This is certainly not the impression we wish to leave, and your comment will be shared with our Food & Beverage team so that we can review buffet replenishment, presentation, and menu variety more carefully. Regarding daily room cleaning, we also understand your expectation for a full clean each day. Your feedback will be shared with our Housekeeping team so that we can review our service communication and room cleaning standards to ensure guests clearly understand the available service and receive a comfortable stay. Thank you once again for bringing these matters to our attention. We will take your comments seriously and continue making every effort to improve our breakfast operation, housekeeping service, room condition, and overall guest experience. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location excellent, especially with close access to Myeongdong shopping street and other nearby shopping centers. Our central location is one of our greatest advantages, and we are glad it helped make your visit to Seoul more convenient and enjoyable. We are also pleased to know that you found your room clean, comfortable, and well arranged, including the king-size bed and separate closet area. Your positive comments regarding the room condition are truly appreciated and will be shared with our team as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We will continue striving to provide clean, comfortable stays, warm hospitality, and convenient service for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share such a wonderful review regarding your recent stay with us. We are truly pleased to hear that our location was perfect for your visit and that you enjoyed the excellent view from your room. It is also very meaningful to know that your room was kept spotlessly clean each day and that both our Reception and Housekeeping teams were friendly and helpful throughout your stay. We are also glad that you found our hotel modern and comfortable, and your comment that you would certainly stay with us again is greatly appreciated. This is one of the best compliments we can receive and will be shared with our team as a great encouragement. At the same time, we appreciate your comment regarding the bar closing time. We understand that evening bar operation would have added more convenience to your stay, and your feedback will be shared with our relevant team for future review. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing your kind feedback. We will continue doing our best to provide clean, comfortable stays with warm and attentive service. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for your kind feedback regarding your stay at ibis Ambassador Seoul Myeongdong. We are delighted to hear that you found our location very convenient and that both your check-in and check-out processes were quick and efficient. We are also pleased to know that our front desk team was accommodating and able to assist you during your stay. We’re always happy to receive positive comments from our guests. I will be sure to share your feedback with our team, and I’m confident it will serve as great motivation for all of us as we continue to improve our services. Thank you once again for sharing your experience with us. We look forward to welcoming you again soon and hope your next stay is just as enjoyable as the last. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share such kind feedback regarding your recent stay with us. We are truly delighted to hear that you found our hotel extremely well located and that everything you needed was close at hand. Our central location in Myeongdong is one of our greatest advantages, and we are glad it helped make your visit to Seoul more convenient and enjoyable. Most of all, your comment that you would definitely stay with us again when returning to Seoul is truly meaningful to us and serves as a great encouragement for our team. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We will continue striving to provide warm hospitality, comfortable stays, and convenient service for all of our guests. We sincerely look forward to welcoming you back again on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We are delighted to hear that you found our location excellent, with convenient walking access to nearby palaces, sights, restaurants, and local eateries. Our central location in Myeongdong is one of our greatest advantages, and we are glad it helped make your visit to Seoul more enjoyable and convenient. We are also pleased to know that you were satisfied with the shower facilities and found your room to be in very good condition. Your kind comments are truly appreciated and will be shared with our team as a meaningful source of encouragement. At the same time, we sincerely appreciate your comment regarding breakfast pricing. We understand that value is an important part of the guest experience, and your feedback will be shared with our Food & Beverage team for future review and consideration. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing both your compliments and helpful feedback. We will continue striving to provide comfortable stays, warm hospitality, and convenient service for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient, especially with easy access to the shopping area and Myeongdong Night Market. Our central location is one of our greatest advantages, and we are glad it helped make your visit more enjoyable. We also sincerely appreciate your kind recognition of our Reception team, especially Loona. It is wonderful to know that she was helpful during your stay. Your compliment will certainly be shared with Loona and our team as a meaningful source of encouragement. At the same time, we appreciate your comment regarding hotel Wi-Fi safety. We fully understand that a secure and reliable internet connection is an important part of a comfortable stay, and your feedback will be shared with our relevant team for review and continued improvement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing both your kind compliments and helpful feedback. We will continue striving to provide convenient, comfortable stays with warm hospitality and reliable service for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your feedback regarding your recent stay with us. On a personal note, I sincerely appreciate your kind mention of me. I am truly pleased to know that my welcome and assistance helped make your stay more comfortable and pleasant. It was my pleasure to assist you, and your warm words are very meaningful and encouraging. We are also delighted to hear that you enjoyed your stay and found our location convenient for accessing the subway lines. Our central location in Myeongdong is one of our greatest advantages, and we are glad it helped make your visit to Seoul easier and more enjoyable. At the same time, we sincerely regret that our Fitness Centre did not meet your expectations. We fully understand that fitness facilities are an important part of the stay experience for many guests, and we are sorry that this aspect was disappointing. Your feedback will be shared with our relevant team for future facility improvement review. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing both your kind compliments and helpful feedback. We will continue striving to provide warm hospitality, convenient stays, and improved facilities for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for your kind feedback regarding your stay at the ibis Ambassador Seoul Myeongdong. We’re always happy to hear positive comments. I will be sure to share your feedback with our team, and I’m confident it will serve as great motivation for all of us as we continue to improve our services. Thank you once again for sharing your experience with us. We look forward to welcoming you again soon and hope your next stay is just as enjoyable as the last. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your kind feedback regarding your recent stay with us. We are delighted to hear that our Front Desk team was helpful and able to assist you politely and effectively during your stay, including with your room key and adaptor request. Your kind recognition will certainly be shared with our team as a meaningful source of encouragement. We are also pleased to know that you stayed with us while attending the UNESCO conference. We sincerely hope our hotel’s location and service helped make your visit to Seoul more comfortable and convenient. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We will continue striving to provide warm hospitality, attentive service, and comfortable stays for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient, especially with the airport bus stop located just in front of the hotel. It is also wonderful to know that our Front Office team provided you with excellent and helpful service. We are pleased that the twin room provided enough space for you and your daughter, and that you found the room clean, comfortable, and suitable for your stay. At the same time, we sincerely appreciate your comments regarding the air conditioning during the night and the noise caused by doors opening and closing in neighboring rooms. As our hotel operates a centralized air-conditioning system, we will continue to make every effort to maintain a comfortable and pleasant room temperature for our guests. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing both your positive experience and valuable suggestions with us. We look forward to welcoming you back in the future and hope to provide you with an even more comfortable stay on your next visit. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your feedback regarding your recent company trip with us. We are delighted to hear that you enjoyed our great location in the heart of Myeongdong and that your overall stay was a pleasant one. It is especially meaningful to know that most aspects of your experience met your expectations during your group stay. At the same time, we sincerely apologize that two of the six rooms were not yet available upon your arrival. We fully understand that timely room readiness is important, especially when traveling as a group, and we regret any inconvenience this may have caused. Your comment will be shared with our Front Office and Housekeeping teams so that we can continue improving our room preparation and coordination process for group arrivals. Thank you once again for choosing ibis Ambassador Seoul Myeongdong for your company trip. We truly appreciate your valuable feedback and will continue striving to provide more efficient service, comfortable stays, and warm hospitality for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location, comfortable stay, and the hospitality provided by our team. Your kind recognition is truly appreciated and will be shared with our Heartists as a meaningful source of encouragement. At the same time, we sincerely apologize that the carpet condition in your room did not meet your expectations. We fully understand that dust can be especially uncomfortable for guests who are sensitive to allergies, and we regret any inconvenience this may have caused during your stay. Your comment will be shared immediately with our Housekeeping team so that we can reinforce carpet cleaning and room inspection procedures more carefully, especially for guests who may be sensitive to dust. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing both your compliments and valuable feedback. We will continue striving to provide a cleaner, more comfortable, and more satisfying stay for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for your wonderful feedback regarding your stay at ibis Ambassador Seoul Myeongdong. We are delighted to hear that you found our hotel to be an excellent value for money and that you especially appreciated our convenient location in the heart of Myeongdong. It is wonderful to know that the easy access to shopping, restaurants, cafés, street food, major attractions, and nearby subway stations made your stay in Seoul even more enjoyable. Your generous recommendation and kind words mean a great deal to us. I will be sure to share your feedback with our team, and I’m confident it will serve as great motivation for all of us as we continue to improve our services. Thank you once again for sharing your experience with us. We are especially happy to hear that ibis Ambassador Seoul Myeongdong would be one of your top choices for a future visit to Seoul, and we sincerely look forward to welcoming you back again soon. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for your kind feedback regarding your stay with us. We are delighted to hear that you enjoyed the great view and convenient location of our hotel. It is also wonderful to know that our team was able to accommodate your request to have a room close to your friend on the same floor. We truly appreciate your kind words about our friendly staff and are pleased that you enjoyed the amenities provided during your stay. I will be sure to share your feedback with our team, and I’m confident it will serve as great motivation for all of us as we continue to improve our services. Thank you once again for sharing your experience with us. We look forward to welcoming you again soon and hope your next stay is just as enjoyable as the last. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for your kind feedback regarding your stay at ibis Ambassador Seoul Myeongdong. We are delighted to hear that you enjoyed our central location and found it convenient for exploring Seoul, with easy access to nearby attractions, tour pick-up points, shopping areas, and the Myeongdong night market. We are also very pleased to know that our team made your stay even more enjoyable. In particular, thank you for recognizing Naomi for her helpful service during check-in. I will be sure to share your kind words with her and the rest of our team, and I am confident they will serve as great motivation for us. Thank you once again for sharing your experience with us. We look forward to welcoming you again soon and hope your next stay will be just as enjoyable as the last. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong