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Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 5 stars

Customer review rating 4.7/5 2,272 reviews

#ALLSAFE Accor

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Grand Mercure Ambassador Hotel and Residences Seoul Yongsan
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Hotel extras

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • INCHEONPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Basketball facilities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Congresses/conventions
  • Copy/print service available
Information message

Hotel location

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Cheongpa Ro 20 Gil 95
Yongsan Gu
04372
seoul
korea, republic of

Tel: +820222237500

Fax: (+82)222237778

Check-in from 15h00

Check out up to 12h00

  • INCHEON INTERNATIONAL AIRPORT : 

  • By plane

    INCHEON At 57km / 35.42 miles - Shuttle paying

  • By train

    SINYONGSAN STATION At 0.7km / 0.43 miles

  • By train

    YONGSAN STATION At 0.3km / 0.19 miles

GPS :37.531881, 126.962027

Our accommodation(s)

Modern ambiance, very spacious suite with a comfortable high-end king-size bed, a separate work area, washer/dryer and full kitchen, LED TV & free Internet. Up to 2 adults & 1 child.

Superior Suite 1 Bedroom with 1 King Bed

  • Max. number of persons: 3
  • Area: From 65 m² / 700 sq ft
  • Views: River side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe Suite 1 Bedroom with 1 King Bed

  • Max. number of persons: 3
  • Area: From 83 m² / 893 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe Suite 2 Bedrooms with 1 King and 1 Queen Bed

  • Max. number of persons: 5
  • Area: From 110 m² / 1184 sq ft
  • Views: River side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Premier Suite 3 Bedrooms with 2 King and 2 Single Beds

  • Max. number of persons: 7
  • Area: From 153 m² / 1647 sq ft
  • Views: River side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Suites

Our restaurants and bars

A LA MAISON WINE & DINE

Type of cuisine: French

An upscale modern French bistro with sophisticated wine bar. Eastern and Western design elements combine to create a singular and serene setting, surrounded by greenery, order a fine vintage from an international wine menu.

EXECUTIVE FLOOR LOUNGE

Non contractual photo

This is a classic concept executive lounge with a Korean traditional plaid motif. Lounge breakfast, a variety of snacks and teas, and happy hour drinks are available.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 34 m²

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,272 reviews

tripadvisor

TripAdvisor Rating 5.0/5

437 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Service minded staff

Customer review rating 4.7/5

Banya Families - 20/12/2020 Confirmed reviews ALL

Staying at your hotel, I feel like home with very nice neighbours who are so kind and generous. Thank you for all kind of assistance and services.

Dear Banya, Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your stay with us and taking your precious time to share thoughtful feedback with us. We hope that you have had safe journey back to Sweden and are pleased to hear that you enjoyed your stay at Grand Mercure Seoul Yongsan. Guest satisfaction is always our first priority and it’s our pleasure to hear that your experience with Grand Mercure met with your expectations. Also, It was our great pleasure to read your compliments, which will inspire whole team in particular our Concierge team. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennife Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Very pleasant, friendly service, luxurious accommodation

Customer review rating 4.7/5

Richard Families - 19/12/2020 Confirmed reviews ALL

Our experience was very good but sometimes we had a miscommunication with the cleaning stuff as they sometimes didn't understand our basic requests.

Dear Richard, Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for staying with us and taking your precious time to share thoughtful feedback. We are pleased to hear that you enjoyed your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. However, I would like to apologize for the inconvenience you have experienced while communicating with our housekeeping heartist. Guest satisfaction is always our key priority and constructive guest feedback such as yours is very important in our efforts to continually improve our service. Once again, thank you so much for your recent stay and sharing your kind comments. We look forward to greeting you once again in the near future. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Wonderful stay

Customer review rating 4.7/5

Hwon P. Couples - 06/12/2020 Confirmed reviews ALL

The staff was very kind, and the room was clean and nice.

Dear Mr. Hwon P., Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our great pleasure to read your compliments, which will inspire my team. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Good stay

Customer review rating 4.7/5

Anonymous Families - 24/11/2020 Confirmed reviews ALL

Great staff, excellent room, nice smells everywhere :) oh and tasty food!

Life of luxury

Customer review rating 4.7/5

Steven Solo - 17/11/2020 Confirmed reviews ALL

Immediately walking into the establishment I knew that the Grand Mercure was the right choice! The level of class and professionalism from the staff alone was refreshing. From check-in to check-out I felt very welcomed and cared for especially during a pandemic. The hotel room and all the facilities were bar none. Highly recommended!

Dear Mr. Steven, Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. I am very pleased to see your positive and encouraging comment. I have no doubt your compliments will go a long way towards motivating our employees to continuously provide a premium service for our valued guests. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan has always been committed to ensuring that higher standard of service and satisfaction is received by each one of our guests. We strive to provide authentic hospitality and ensuring our guest’s entire visit is a memorable one. We remain grateful for all the feedbacks received from our guests and yours are no exception. We would like to thank you once again for your time in sharing your thoughts and experience with us. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Assistant Front Office Manager Front Office Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Good Stay & Kind-hearted Staff

Customer review rating 4.7/5

Woohyen C. Families - 09/11/2020 Confirmed reviews ALL

at 3F restaurant, Jinny Ban manager was very warm and kind for stay my all Family. and the warm care of all Front Staffs.....was very impressive

Cozy evening with friends or family

Customer review rating 4.7/5

Hana L. Friends - 27/10/2020 Confirmed reviews ALL

It was my very first sleep over party with close friends and everything was perfect ! Loved scent of the hotel and quiteness the most! We made some simple finger food at our kitchen and enjoyed PJ party with good wines ❤️

Excellent stay

Customer review rating 4.7/5

Jisun K. Couples - 27/10/2020 Confirmed reviews ALL

Staff are extremely kind and the room was exceptionally clean. Everything was perfect. Thank you!

view and service good

TripAdvisor rating 5.0/5

t0p129 27/10/2020 TripAdvisor review

It's my first time visiting. I went to the anniversary and it was so nice. The service was good, the room condition was good, and it was very good. I have a doctor to visit again. It's well-positioned and has a clean table.

Dear tOp129, I really do appreciate you taking the time to leave your kind comments following your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. I was so happy that you enjoyed all aspects of your stay with us and received an good service from my brilliant team. And we look forward to welcoming you back to us soon in the near future. My kindest regards, Daeil Lee as Front Office Manager

Maid Serice, concierge are outstanding!

Customer review rating 4.7/5

Anonymous Business - 19/10/2020 Confirmed reviews ALL

Highly recommend!

Room condition is good

Customer review rating 4.7/5

Jungmin L. Friends - 22/09/2020 Confirmed reviews ALL

We had a lot of good memory at the residence

Dear Ms. L., Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Seoul Hotel and Residences Seoul Yongsan

Beautiful Room and Wonderful Service

Customer review rating 4.7/5

Jessica J. Friends - 15/09/2020 Confirmed reviews ALL

I lived at the superior suite for two days and I loved it! This is such a beautifully built and decorated room. I'm a huge fan of the granite countertops and random pieces of home decor that really elevate the vibe of the room. Staff at the lobby are kind and communicative and cleaning staff is very meticulous. If I could I would live here for the majority of my stay in Korea, but it is a bit too expensive to live here long term so I'm now at the sibling hotel group, Ibis. Appreciate the wonderful experience!

Customer review rating 4.7/5

Vip Families - 25/08/2020 Confirmed reviews ALL

Poor service, Too expensive despite COVID-19. No access to outdoor pool

윤주영 고객님, 저희 그랜드 머큐어 앰버서더 호텔 앤 레지던스 서울 용산을 이용해 주시고 귀한 시간 내시어 소중한 말씀 주심에 감사의 인사를 드립니다. 고객님께서 지난 투숙 이후 남겨 주신 그랜드 머큐어 앰버서더 호텔 앤 레지던스 서울 용산에 대한 소중한 말씀은 해당 부서뿐만 아니라 호텔 중역 및 부서장에게도 잘 전달되어 해당 내용을 바탕으로 더 나은 서비스를 제공하고자 활용되고 있습니다. 먼저 저희 호텔의 전반적인 서비스에 대해 진심 어린 조언과 평가를 남겨 주신 점에 감사드리며, 고객님의 조언을 기반으로 더욱 더 세련되고 안락한 서비스를 제공하는 호텔로 거듭나도록 노력하겠습니다. 지내시는 동안 전반적으로 부족한 서비스로 인해 만족스럽지 못한 투숙을 하셨다는 부분에 대하여 정중히 사과 말씀 드립니다. 아울러 저희 그랜드 머큐어 피트니스 클럽은 투숙객에 한해 1일 1회 무료로 사용이 가능하시며 아웃사이드 풀로 언급주신 스카이 비치의 경우에는 유료로 이용이 가능하십니다. 다시 한번 아쉬움을 남겨 드린 점 진심으로 사과 말씀 드리며 초심을 잃지 않고 기본에 충실하며 언제나 고객 만족을 위해 더욱 고민하고 노력할 수 있도록 하겠습니다. 앞으로도 저희 호텔을 성원해 주시리라 믿으며 가까운 미래에 다시 한번 찾아 주시면 보다 나은 서비스로 만나 뵙겠습니다. 송경은 배상 Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Well located and great staff.

Customer review rating 4.7/5

Anonymous Business - 22/08/2020 Confirmed reviews ALL

The staff was always very helpful, always welcoming , and the concierge was also very helpful including the front desk.

Dear Mr. H., Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our great pleasure to read your compliments, which will inspire my team in particular our Concierge team. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Good stay

Customer review rating 4.7/5

Hahm J. Families - 11/08/2020 Confirmed reviews ALL

Bedding and furniture were luxurious, and household items such as utensils were suitable for use. Overall, it's a good hotel to rest in. However, the hotel swimming pool was not satisfactory because there were too many young children in the pool and they were using it without any restrictions.

ordinary staying not exceptional

Customer review rating 4.7/5

J K. Friends - 09/08/2020 Confirmed reviews ALL

Even though the COVID19 situation, the room rate was not so cheap as the high peak summer vacation season. The Check-in process was okay, when I arrive at the lobby, staff welcomed and checking the temperature, writing the personal information before the check-in to record the hotel guests. Scents of the lobby were nice and can felt the ambient of the brand. but when I enter the room, I can't feel the same ambient. It wasn't "stink" but definitely not pleasant scent. The room condition looks okay but not perfectly clean. Room type was Deluxe suite which includes a kitchen and living room. Bedding condition was good. when I asked to order ice, it took over 20 mins. I was surprised when I ask to extra bathroom amenities, they charge 5000KRW each bottle of amenity. 1 set price will be charged 20000KRW(shampoo, conditioner, body wash, body lotion). It was placed 1 set of amenities in the bathroom, which was not enough and this was never experienced anywhere hotel in the world I visited ever. Maybe I try to understand they offer "Le Labo" which niche high-end brand, but if they want to save and sell the amenities, they shouldn't use it. People expect to deserve the service level of the hotel. This definitely depreciates the brand value. What is the brand position of Grand Mercure in Accor group? Considering my recent visit, I rather recommend a similar position in other hotels.

Dear Mr. J K., Warm greetings from at Grand Mercure Ambassador Hotel and Residence Seoul Yongsan. Thank you for taking your precious time to share feedback with us. Firstly, I would like to take this opportunity to offer you our sincere apologies for the regrettable experience encountered during your last stay in regards with the unpleasant scent in the room. This is not the level of service that we strive for here at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. We will continue to working on improve service in order to avoid similar inconvenience in the future stay. Moreover in regards to additional amenity, we offer 1 set of amenity a night for environmental protection act as it mentioned on amenity box in the bathroom and an additional amenity can be purchased for KRW 5,000 each. We deeply value your comments and are committed to providing you with the highest level of service simply because our customers deserve the very best. It would be greatly appreciated if you could kindly give us an opportunity in the future of welcoming you back so that we will do our utmost to restore your faith in the Grand Mercure Ambassador Hotel and Residence Seoul Yongsan. Looking forward to welcoming you back at Grand Mercure Ambassador Hotel and Residence Seoul Yongsan. Thank you. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

good stay

Customer review rating 4.7/5

Ammar Business - 06/03/2020 Confirmed reviews ALL

good and best helpful staff

Dear Mr. Ammar, Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. I would like to remind you regarding the late check-out fee. As you probably remember, for the request for late check-out of your departure day and we have provided complimentary late check-out till 16:30 with pleasure. However, you have requested departure time till 19:30 (and eventually checked-out 20:15) so that we have extended with the half day accommodation charge instead of full day accommodation charge with pleasure as we have clearly explained you upon your request. Once again, thank you so much for choosing us and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan again. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Another superb stay in Seoul

Customer review rating 4.7/5

Peter S. Business - 28/02/2020 Confirmed reviews ALL

It was my second time staying in the hotel. We were a group of 6 business travellers. I must say the hotel and the rooms are fantastic, spacious, clean comfortable with every amenity. The staff are also very friendly and helpful. The hotel is in a very good location near Yongsan train station. I expect to return again very soon.

Excellent stay

Customer review rating 4.7/5

Jiung H. Couples - 24/02/2020 Confirmed reviews ALL

It was a perfect stay for anniversary with my wife. The room condition and view was totally great than I expected, and all staff were very warm and friendly. I would like to give thanks to reception staff(female staff has fabulous communication skill with smile) and Kevin who offered stunning accommodation. I really appreciated all the Mercure staff, and hope you guys all totally safe and happy even under COR virus.

Outstanding Customer Service

Customer review rating 4.7/5

Steve W. Business - 24/02/2020 Confirmed reviews ALL

Rosie and Ethan set a professional and positive tone early. They were both responsive, knowledgable and very helpful. We were very happy with the stay and highly recommend it for the customer service, amenities, and location.

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