Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.7/5 668 reviews

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Description

Hotel extras

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

Our accommodation(s)

Room

Superior Suite 1 Bedroom with 1 King Bed and Premium Sofa Bed

  • 4 pers. max
  • 65 / 699 sq ft
  • Bedding 1 x King size bed(s)

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Hotel location

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.531881, 126.962027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  668 reviews

Customer review rating 3.5/5

Hyeongmin K. Friends - Confirmed reviews ALL

Great upgrade, maintenance needs more attention, overall good stay

Dear Mr. Hyeongmin K. We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. We truly appreciate your continued loyalty as an ALL Platinum member and are pleased to know that you enjoyed the room upgrade, welcome benefits, Executive Lounge experience, and overall stay with us. At the same time, we sincerely regret that the maintenance condition and attention to detail in the room did not fully meet your expectations. Please rest assured that your comments have been shared with the relevant teams for closer inspection and improvement, as we understand how important a well-maintained environment is to a comfortable stay. We are grateful for your balanced feedback and your overall score of 70/100, as it helps us identify the areas where we can further improve our guest experience and member recognition. We hope to have another opportunity to welcome you back and provide you with an even more seamless and satisfying stay in the future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Customer review rating 4.5/5

Yong T. C. Couples - Confirmed reviews ALL

The breakfast should have more variety of foods.

Dear Mr. Yong T. C., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing your valuable feedback with us. We are delighted to hear that you enjoyed your stay and appreciated our clean rooms and comfortable beds. It is wonderful to know that you had an enjoyable time with us as a couple. At the same time, we sincerely appreciate your comments regarding the breakfast variety and the attentiveness of our team. Please rest assured that your feedback about the breakfast selection has been shared with our F&B department for further review and improvement. We also understand the importance of being more attentive and readily available to assist our guests, and your comments will be discussed with the relevant team to enhance our service standards. We noticed that you are not yet a member of the ALL – Accor Live Limitless loyalty programme. We would be delighted to welcome you as a member in the future, where you may enjoy exclusive benefits and special offers across Accor hotels worldwide. Thank you once again for your kind recommendation, and we truly hope to have the opportunity to welcome you back for an even more pleasant stay in the future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Customer review rating 5.0/5

Bailey N. Business - Confirmed reviews ALL

The staffs at Mercure were all very polite and helpful

Dear Mr./Ms. Bailey N., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you had an excellent stay and that our team’s polite and helpful service made such a positive impression during your business trip. Your kind comments will certainly be shared with the entire team at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan, as they will be truly encouraged to know their hospitality was appreciated. We also appreciate your feedback regarding the breakfast selection, and we will continue striving to enhance the experience for our guests. Although you are not yet a member of ALL – Accor Live Limitless, we would be delighted to welcome you to our loyalty programme in the future. Membership offers exclusive benefits and privileges designed to make each stay even more rewarding. Thank you once again for your recommendation and support. We look forward to welcoming you back again soon for another pleasant stay. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Customer review rating 5.0/5

Tamia T. A. Couples - Confirmed reviews ALL

It located near yongsan station. Access is good and convini

Dear Mrs. A., Thank you very much for taking the time to share your valuable feedback with us. We are delighted to hear that you found our location convenient. Being situated near Yongsan Station allows our guests easy access to various parts of the city, including major attractions, shopping areas, and business districts, which many of our guests find especially beneficial during their stay. Your kind words regarding the accessibility of our hotel are truly appreciated, and they encourage us to continue striving to provide a comfortable and convenient experience for all our guests. We sincerely appreciate your support and hope to have the pleasure of welcoming you back again in the near future. Thank you once again. Erik Seo Front Office Assistant Manager Grand Mercure Hotel and Residences Seoul Yongsan

Customer review rating 5.0/5

Imraz I. Families - Confirmed reviews ALL

Overall it was a wonderful place. The service from the point we check in, the room size and the amenities, the ease of access to locations etc. would definitely recommend it to a family stay.

Dear Mr. Imraz I., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing your perfect score and for taking the time to provide such detailed feedback regarding your recent family stay with us. We are truly delighted to know that you had a wonderful experience, from the smooth check-in process to the comfort and spaciousness of your room, as well as our amenities and convenient location. It is especially rewarding to hear that you would recommend our hotel for family stays. We sincerely appreciate your loyalty as a valued member of ALL – Accor Live Limitless with Classic status. Your continued trust and support mean a great deal to us. It is also heartwarming to hear your kind words about our team, particularly the bell attendant who assisted you. Even though his name was not mentioned, we will gladly share your feedback with the team, as it will surely encourage him and his colleagues. Thank you once again for your strong recommendation and perfect ratings across all aspects of your stay. We very much look forward to welcoming you and your family back in the near future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Other web-users rate our hotel

  • 242 reviews 9/10 Location
  • 359 reviews 9.3/10 Room
  • 391 reviews 9.3/10 Service
  • 144 reviews 9.3/10 Comfort
  • 138 reviews 9.7/10 Cleanliness
  • 115 reviews 8.7/10 Amenities
  • 92 reviews 8.9/10 Vibe
  • 66 reviews 7.2/10 Food

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