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Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 5 stars

Customer review rating 4.7/5 2,437 reviews

ALLSAFE approved hotel

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Grand Mercure Ambassador Hotel and Residences Seoul Yongsan
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+ 23 Services

Hotel extras

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • INCHEONPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Basketball facilities
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Cheongpa Ro 20 Gil 95
Yongsan Gu
04372 seoul
korea, republic of

Tel: +820222237500

Fax: (+82)222237778

Check-in from 15h00

Check out up to 12h00

  • INCHEON INTERNATIONAL AIRPORT : 

  • By plane

    INCHEON At 57km / 35.42 miles - Shuttle paying

  • By train

    SINYONGSAN STATION At 0.7km / 0.43 miles

  • By train

    YONGSAN STATION At 0.3km / 0.19 miles

GPS :37.531881, 126.962027

Our accommodation(s)

Modern ambiance, very spacious suite with a comfortable high-end king-size bed, a separate work area, washer/dryer and full kitchen, LED TV & free Internet. Up to 2 adults & 1 child.

Superior Suite 1 Bedroom with 1 King Bed

  • Max. number of persons: 3
  • Area: From 65 / 700 sq ft
  • Views: River side, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe Suite 1 Bedroom with 1 King Bed

  • Max. number of persons: 3
  • Area: From 83 / 893 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe Suite 2 Bedrooms with 1 King and 1 Queen Bed

  • Max. number of persons: 5
  • Area: From 110 / 1184 sq ft
  • Views: River side, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Premier Suite 3 Bedrooms with 2 King and 2 Single Beds

  • Max. number of persons: 7
  • Area: From 153 / 1647 sq ft
  • Views: River side, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Suites

Our restaurants and bars

A LA MAISON WINE & DINE

Type of cuisine: French

An upscale modern French bistro with sophisticated wine bar. Eastern and Western design elements combine to create a singular and serene setting, surrounded by greenery, order a fine vintage from an international wine menu.

EXECUTIVE FLOOR LOUNGE

Non contractual photo

This is a classic concept executive lounge with a Korean traditional plaid motif. Lounge breakfast, a variety of snacks and teas, and happy hour drinks are available.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 34

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,437 reviews

tripadvisor

TripAdvisor Rating 5.0/5

453 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great stay

Customer review rating 5.0/5

Roy M. Business - 07/05/2021 Confirmed reviews ALL

Everything was excellent: the breakfast, the room, the hotel personnel, etc.

valuable to stay

Customer review rating 5.0/5

Soojin L. Couples - 22/04/2021 Confirmed reviews ALL

Very nice, the staff is extremely friendly.

Good stay

Customer review rating 4.0/5

Ang Families - 07/04/2021 Confirmed reviews ALL

The front desk staff were wonderful and offered good advice about restaurants. The room was spacious and very clean. The only thing that would have been convenient was to have more than two sets of cutlery and dishes since there were three of us. Other than that, it was a great stay!

Dear Ang, Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team in particular Lilah, our Front Desk Supervisor. Also I apologize for the inconvenience that you have experienced regarding preparation of cutlery and dishes in the room. Since the general setup for the room is for 2 adults, there were only 2 sets of each so that we provide more cutlery and dishes upon request. We could have actively asked and provided when confirming the total number of guests; 2 adults and 1 kid upon check-in, however we missed it. Therefore we have already left a note on you profile and will make sure to set it up when more than 2 people is confirmed for staying. Looking forward to welcoming you back at Grand Mercure Ambassador Hotel and Residence Seoul Yongsan. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Great view and best facilities.

TripAdvisor rating 5.0/5

Sang Cheun P 07/02/2021 TripAdvisor review

It has the best facilities in Korea and a kind check-in counter. All the facilities are clean, and the night view outside the hotel also has the best view. Also, the train station and the movie theater are connected, so it has an excellent location. Despite its excellent accessibility, it is well positioned to take a quiet rest.

Dear Mr. Sang Cheun P Warm greeting from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan Thank you very much for taking the time to write such a lovely review about your stay. I really do have a team that pride themselves on delivering award winning service, so I am very pleased to hear that you felt our service and facilities did not let you down. We strive to provide our customers with highest quality all the time and please stay tuned.☺️ Happy New Year’s Day! Yours sincerely, Daeil Lee as Front Office Manager

nice, just nice

Customer review rating 5.0/5

Forme H. Solo - 20/01/2021 Confirmed reviews ALL

From check-in to check-out, complete and meticulous service, well-appointed rooms and excellent interiors, meticulous amenities and a kitchen without deficiencies were the best. I especially liked the bluetooth speaker. The bedding was also very comfortable. After waking up, I was so cozy and happy to drink Nespresso coffee while watching the snow fluttering outside the window.

Service minded staff

Customer review rating 4.5/5

Banya Families - 20/12/2020 Confirmed reviews ALL

Staying at your hotel, I feel like home with very nice neighbours who are so kind and generous. Thank you for all kind of assistance and services.

Dear Banya, Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your stay with us and taking your precious time to share thoughtful feedback with us. We hope that you have had safe journey back to Sweden and are pleased to hear that you enjoyed your stay at Grand Mercure Seoul Yongsan. Guest satisfaction is always our first priority and it’s our pleasure to hear that your experience with Grand Mercure met with your expectations. Also, It was our great pleasure to read your compliments, which will inspire whole team in particular our Concierge team. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennife Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Very pleasant, friendly service, luxurious accommodation

Customer review rating 5.0/5

Richard Families - 19/12/2020 Confirmed reviews ALL

Our experience was very good but sometimes we had a miscommunication with the cleaning stuff as they sometimes didn't understand our basic requests.

Dear Richard, Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for staying with us and taking your precious time to share thoughtful feedback. We are pleased to hear that you enjoyed your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. However, I would like to apologize for the inconvenience you have experienced while communicating with our housekeeping heartist. Guest satisfaction is always our key priority and constructive guest feedback such as yours is very important in our efforts to continually improve our service. Once again, thank you so much for your recent stay and sharing your kind comments. We look forward to greeting you once again in the near future. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Wonderful stay

Customer review rating 5.0/5

Hwon P. Couples - 06/12/2020 Confirmed reviews ALL

The staff was very kind, and the room was clean and nice.

Dear Mr. Hwon P., Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our great pleasure to read your compliments, which will inspire my team. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Good stay

Customer review rating 5.0/5

Anonymous Families - 24/11/2020 Confirmed reviews ALL

Great staff, excellent room, nice smells everywhere :) oh and tasty food!

Life of luxury

Customer review rating 5.0/5

Steven Solo - 17/11/2020 Confirmed reviews ALL

Immediately walking into the establishment I knew that the Grand Mercure was the right choice! The level of class and professionalism from the staff alone was refreshing. From check-in to check-out I felt very welcomed and cared for especially during a pandemic. The hotel room and all the facilities were bar none. Highly recommended!

Dear Mr. Steven, Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. I am very pleased to see your positive and encouraging comment. I have no doubt your compliments will go a long way towards motivating our employees to continuously provide a premium service for our valued guests. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan has always been committed to ensuring that higher standard of service and satisfaction is received by each one of our guests. We strive to provide authentic hospitality and ensuring our guest’s entire visit is a memorable one. We remain grateful for all the feedbacks received from our guests and yours are no exception. We would like to thank you once again for your time in sharing your thoughts and experience with us. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Assistant Front Office Manager Front Office Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Good Stay & Kind-hearted Staff

Customer review rating 5.0/5

Woohyen C. Families - 09/11/2020 Confirmed reviews ALL

at 3F restaurant, Jinny Ban manager was very warm and kind for stay my all Family. and the warm care of all Front Staffs.....was very impressive

Cozy evening with friends or family

Customer review rating 5.0/5

Hana L. Friends - 27/10/2020 Confirmed reviews ALL

It was my very first sleep over party with close friends and everything was perfect ! Loved scent of the hotel and quiteness the most! We made some simple finger food at our kitchen and enjoyed PJ party with good wines ❤️

Excellent stay

Customer review rating 5.0/5

Jisun K. Couples - 27/10/2020 Confirmed reviews ALL

Staff are extremely kind and the room was exceptionally clean. Everything was perfect. Thank you!

view and service good

TripAdvisor rating 5.0/5

t0p129 27/10/2020 TripAdvisor review

It's my first time visiting. I went to the anniversary and it was so nice. The service was good, the room condition was good, and it was very good. I have a doctor to visit again. It's well-positioned and has a clean table.

Dear tOp129, I really do appreciate you taking the time to leave your kind comments following your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. I was so happy that you enjoyed all aspects of your stay with us and received an good service from my brilliant team. And we look forward to welcoming you back to us soon in the near future. My kindest regards, Daeil Lee as Front Office Manager

Maid Serice, concierge are outstanding!

Customer review rating 5.0/5

Anonymous Business - 19/10/2020 Confirmed reviews ALL

Highly recommend!

Room condition is good

Customer review rating 4.5/5

Jungmin L. Friends - 22/09/2020 Confirmed reviews ALL

We had a lot of good memory at the residence

Dear Ms. L., Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Seoul Hotel and Residences Seoul Yongsan

Beautiful Room and Wonderful Service

Customer review rating 5.0/5

Jessica J. Friends - 15/09/2020 Confirmed reviews ALL

I lived at the superior suite for two days and I loved it! This is such a beautifully built and decorated room. I'm a huge fan of the granite countertops and random pieces of home decor that really elevate the vibe of the room. Staff at the lobby are kind and communicative and cleaning staff is very meticulous. If I could I would live here for the majority of my stay in Korea, but it is a bit too expensive to live here long term so I'm now at the sibling hotel group, Ibis. Appreciate the wonderful experience!

Customer review rating 0.5/5

Vip Families - 25/08/2020 Confirmed reviews ALL

Poor service, Too expensive despite COVID-19. No access to outdoor pool

윤주영 고객님, 저희 그랜드 머큐어 앰버서더 호텔 앤 레지던스 서울 용산을 이용해 주시고 귀한 시간 내시어 소중한 말씀 주심에 감사의 인사를 드립니다. 고객님께서 지난 투숙 이후 남겨 주신 그랜드 머큐어 앰버서더 호텔 앤 레지던스 서울 용산에 대한 소중한 말씀은 해당 부서뿐만 아니라 호텔 중역 및 부서장에게도 잘 전달되어 해당 내용을 바탕으로 더 나은 서비스를 제공하고자 활용되고 있습니다. 먼저 저희 호텔의 전반적인 서비스에 대해 진심 어린 조언과 평가를 남겨 주신 점에 감사드리며, 고객님의 조언을 기반으로 더욱 더 세련되고 안락한 서비스를 제공하는 호텔로 거듭나도록 노력하겠습니다. 지내시는 동안 전반적으로 부족한 서비스로 인해 만족스럽지 못한 투숙을 하셨다는 부분에 대하여 정중히 사과 말씀 드립니다. 아울러 저희 그랜드 머큐어 피트니스 클럽은 투숙객에 한해 1일 1회 무료로 사용이 가능하시며 아웃사이드 풀로 언급주신 스카이 비치의 경우에는 유료로 이용이 가능하십니다. 다시 한번 아쉬움을 남겨 드린 점 진심으로 사과 말씀 드리며 초심을 잃지 않고 기본에 충실하며 언제나 고객 만족을 위해 더욱 고민하고 노력할 수 있도록 하겠습니다. 앞으로도 저희 호텔을 성원해 주시리라 믿으며 가까운 미래에 다시 한번 찾아 주시면 보다 나은 서비스로 만나 뵙겠습니다. 송경은 배상 Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Good Stay, Nice Location

TripAdvisor rating 4.0/5

taishanl 26/01/2020 TripAdvisor review

I have stayed at the hotel several times now and can probably notice the small things slightly better than new customers. Usually, the stays are above par and pretty satisfying. And this time as well, overall I enjoyed the visit. However, there were a few things that could have gone a little more smoothly: 1.) Check-in Procedures: The check-in lady asked for my spouse's ID. In all my previous stays at this hotel, this was never asked for before. Although it's fine I have to grab this, but if you're going to change / introduce a new policy, the lady should have more clearly explained the reason for the change in policy. 2.) Check-in Procedures: The check-in lady forgot to ask for my vehicle's license plate number. I had parked my car in the garage earlier, and when I had tried to leave the garage after the check-in, the gate did not recognize my vehicle. It caused confusion with the gatekeeper on the audio call button, and there were cars backed up behind me because of the delay. Very inconvenient. 3.) Check-in Procedures: The check-in lady only provided 2 card keys instead of the usual 3. I was not able to provide a card key for my spouse since 1 card was inserted to charge the power in the room and 1 card was with me. 4.) Check-in Procedures: After completion of the check-in and everything was complete, we started to collect our bags and headed towards the elevator. The check-in lady called us back to the counter because she forgot to charge the deposit fee for the room. She should have completed that transaction while I was still sitting at the check-in counter. Very unprofessional, and the lack of training is clearly apparent. 5.) Room cleanliness: There was a pet stain (cat?) behind the door that the cleaning lady missed from the previous customer. I tried to wipe some of it, but the odor was so strong we had to ask the front desk to send the cleaning lady and use the cleaning solution and deodorizer. The stench of that urine was so awful, I will always remember that as part of my hotel stay. 6.) Breakfast staff: The staff that was working on the floor was playing on her iPhone. Again, really not a big deal for cheaper hotels, but for higher service hotels, the customers are not paying expensive hotel prices to watch the staff playing on their phone. 7.) Breakfast staff: The staff is usually supposed to ask the customers what they want to drink (tea, coffee, etc.). The staff forgot to ask. Of course, we understand we could just ask for the drinks, but again, we're paying for higher costs because of the expectation of higher levels of service. In general, I think there are 2 possible issues. Either the staff is not being trained properly, or the person in charge of training has not been performing their job properly. Once again, please take these comments not as being retributional but as providing feedback as to the slowly declining level of service noticeable compared to my previous visits. Customers are paying high prices to stay at your hotel and should expect nothing but the best.

Dear Mr. taishanl Thank you so much for taking the time to complete a review following your recent stay with us. I am pleased you enjoyed your visit overall although I was hugely disappointed to note that we did not live up to your expectations. Aspects that you pointed out are linked to basic manual and that’s very shame on me about incidents that you encountered. 1. ID check – It’s reason for security and safety of our valuable guests in case of any emergency. And it’s another reason to recognize guests in terms of managing guests data base. 2. To register vehicle’s license plate number/ To issue 1 more extra key for power charge/To secure deposit/ Room Cleanliness – I will address to stick to basic manual through regular and continuous training. 3. To play mobile phone in the guests’ area –It is true for staff to carry mobile phone because it can be tool of guest assistance. However, I let staff pay attention to use mobile phone if need, just in front of a guest who seeks for specific information. 4. Coffee or Tea preference order –In spite of one of our manual to place an order it, it’s missing. It's shared within team to prevent same issue from happening. On behalf of the entire team, we remain at your service at any time and we cannot wait until you return to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank for your loyalty to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and we strive to provide our customers with highest quality all the time and please stay tuned. Happy New Year and best wishes, Hasmin Hwang as Hotel Manager

Great and convenient stay

TripAdvisor rating 5.0/5

rolfb19 Business - 18/12/2019 TripAdvisor review

The Hotel is new, and integrated in a huge Hotel Complex. The staff is experienced and friendly. I‘ve got a nice upgrade and as Platinum Member access to Exec.-Lounge, which is really big. Quality of food and beverages at Lounge is delicious combined with a wide range..

Dear Mr. or Ms. rolfb19 What a fantastic review, I was thrilled to read that you enjoyed your stay especially by our friendly and experienced staff who made the real difference to you. We will definitely share your valuable review within whole team. As you had Platinum Member privilege, we extended step by step benefits according to ALL membership level. Thank you for your loyalty toward us and Accor brand. On behalf of the entire team, we remain at your service at any time and we cannot wait until you return back to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Wish a Happy New Year to you and your family. ☺️ Warm regards, Hasmin Hwang as Hotel Manager

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