Dear Mr. Ronald G., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect 100/100 score. We are delighted to know that you had such an enjoyable 10-day stay with us. It is especially rewarding to hear that our team's assistance with your work packages helped make your extended stay more convenient. We are also pleased that you found your suite, with its kitchen and washer/dryer, comfortable and well suited to your needs, and that our location provided easy access to the many dining options in Seoul Dragon City and I'Park Mall. Although you are not currently a member of ALL – Accor Live Limitless, we would be delighted to welcome you as a member in the future. Membership is complimentary and offers exclusive benefits and rewards that can make your future stays even more enjoyable. Thank you once again for choosing Grand Mercure Ambassador Hotel & Residences Seoul Yongsan. We truly appreciate your kind recommendation and look forward to welcoming you back for another exceptional stay. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. Hae J. A., Thank you very much for taking the time to share your wonderful review and for awarding us a perfect 100/100 score. We are delighted to know that you and your family had such a comfortable stay with us. It is especially rewarding to hear that everything, from check-in and luggage assistance to check-out, went smoothly, and that our team made you feel warmly welcomed throughout your visit. We are also glad your children enjoyed their late-night visits to the 24-hour CU convenience store—it is certainly one of the convenient features our guests appreciate. As a valued ALL – Accor Live Limitless Gold member, we sincerely appreciate your continued loyalty and are grateful that you chose to stay with us. It is also wonderful to know that you would recommend both our hotel and the ALL loyalty program to your family and friends. Thank you as well for sharing your feedback regarding the ALL App. While the app is managed directly by Accor rather than by the hotel, we truly appreciate you bringing this to our attention. We will be happy to share your comments regarding the layout and user experience with the relevant Accor team for their review. We truly appreciate your support and look forward to welcoming you and your family back to Grand Mercure Ambassador Hotel & Residences Seoul Yongsan for another memorable stay. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. Su L. T., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your feedback following your second stay with us. First and foremost, we truly appreciate your decision to return to Grand Mercure Ambassador Hotel & Residences Seoul Yongsan after your previous positive experience. It is wonderful to know that you continue to value our convenient location and the warm, attentive service provided by our team. At the same time, I sincerely apologize that your recent stay did not meet the high standards you experienced during your first visit. We are especially sorry to learn that the noise from the air conditioning unit disturbed your sleep and that the used towels were not replaced during housekeeping service. Please rest assured that your comments have been shared with our Engineering and Housekeeping teams, and the necessary corrective actions have already been taken to prevent similar issues from occurring in the future. We also appreciate your feedback regarding the Wi-Fi connection speed. Your comments have been shared with the relevant department for review as we continuously work to improve our facilities and services. Although you are not currently a member of ALL – Accor Live Limitless, we would be delighted to welcome you as a member in the future. Membership is complimentary and offers exclusive benefits and rewards that can make your future stays even more enjoyable. Thank you once again for your honest feedback and for giving us another opportunity to earn your trust. We sincerely hope to welcome you back and provide you with the exceptional stay that encouraged you to return this year. Sincerely, Pauline Favre Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. J. G., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your wonderful review. We are especially grateful for your continued loyalty as an ALL – Accor Live Limitless Platinum member. It is truly rewarding to know that you consider our hotel the best choice for family stays among the Accor properties in Seoul, and that your second visit exceeded your expectations. Your kind words about our front office team mean a great deal to us. We are delighted to hear that Mr. Leo Park made such a positive impression during both your check-in and check-out. We are also especially touched by your mention of the foreign staff member in the lobby who helped ensure everything ran smoothly—that was actually me! It was a pleasure assisting you, and I am truly happy to know that my support contributed to making your stay even more enjoyable. We also appreciate your valuable feedback regarding the Wi-Fi speed and your comments about room cleanliness. Please rest assured that we have shared your observations with the relevant teams as we continuously work to improve our guests' experience. Thank you once again for your kind recommendation and for recognizing our team. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. Chi C., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for sharing such a wonderful review of your recent stay with us. We are delighted to know that you enjoyed our convenient location, beautiful views, amenities, and the attentive service provided by our team. It is especially rewarding to hear that our housekeeping team helped make your stay comfortable with their excellent care and cleanliness standards. We are also pleased that our sustainability efforts and overall facilities contributed positively to your experience. Your kind words mean a great deal to all of us. As you are not yet a member of ALL – Accor Live Limitless, we would be delighted to welcome you to the program before your next visit, allowing you to enjoy exclusive member benefits and earn rewards throughout your travels. Thank you once again for choosing Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. We look forward to welcoming you back on your next trip to Seoul. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. Stephanie M., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for sharing your wonderful feedback and for rating your stay 90/100. We are delighted to hear that you and your family enjoyed our convenient location, comfortable accommodations, peaceful views, and in-room facilities such as the laundry machine and dishwasher. It is also rewarding to know that our team's friendly hospitality, cleanliness standards, and fitness center contributed positively to your experience. As a valued ALL – Accor Live Limitless Classic member, we sincerely appreciate your loyalty and are grateful that you chose Grand Mercure Ambassador Hotel and Residences Seoul Yongsan for your stay in Seoul. We also appreciate your feedback regarding our sustainability initiatives. Your comments are valuable as we continue to refine our environmental practices while maintaining guest comfort and convenience. Thank you once again for your recommendation and kind words. We look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mr. Edwin T., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay in our Two-Bedroom Suite and found the serviced apartment amenities, including the washing machine, convenient and comfortable. It is wonderful to know that your stay with us was a pleasant way to conclude your trip. We're also glad you appreciated our location and the easy access to the nearby shopping mall with its wide variety of dining options. At the same time, thank you for your constructive feedback regarding our breakfast buffet. We sincerely appreciate your comments, and we understand your expectation for a broader selection. Your feedback will be shared with our culinary team as we continually look for ways to enhance our breakfast experience and better meet our guests' expectations. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back on your next visit and providing an even better experience. Kind regards, Erik Seo Front Office Assistant Manager Grand Mercure Hotel and Residences Seoul Yongsan

Dear Mr. John E., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for taking the time to share your feedback following your family stay. We are delighted to hear that you enjoyed our spacious and comfortable accommodation, as well as our convenient location that allowed you to stay close to the city while enjoying a more relaxing environment. We truly appreciate your special mention of Jacob Sim from our Concierge team. Your kind words about his responsiveness, kindness, and dedication will be shared with him. At Grand Mercure Seoul Yongsan, we always strive to go above and beyond for our guests by providing thoughtful and personalized service, and we are delighted to see Jacob delivering this level of care. We also appreciate your valuable comments regarding the WiFi connection and the lobby fragrance. Your feedback has been shared with the relevant teams as we continuously strive to improve our guests’ experience. As a valued Silver member of ALL – Accor Live Limitless, we are pleased to know that you are enjoying our loyalty programme. Thank you for your continued support and for recommending ALL to others. We sincerely hope to have the pleasure of welcoming you and your family back to Grand Mercure Seoul Yongsan in the near future and providing you with another memorable experience. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. Kristin B., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing your wonderful feedback following your recent stay with us. We are delighted to hear that you and your family enjoyed your stay with us, and that our Two-Bedroom residence provided the perfect space for your needs. It is especially rewarding to know that the spacious layout, along with the dedicated work area, allowed both relaxation and productivity during your visit. We are also pleased that you were satisfied with the cleanliness of the accommodation, the arrival and departure experience, and the overall comfort of your stay. Your recommendation of our hotel to family and friends is truly appreciated and serves as a great encouragement to our team. We noticed that you are not yet a member of ALL – Accor Live Limitless. We would be delighted to welcome you to our loyalty programme, where members can enjoy exclusive rates, earn reward points, and access a variety of benefits across Accor hotels worldwide. Thank you as well for your positive ratings regarding our sustainability efforts. We remain committed to providing memorable guest experiences while continuing to reduce our environmental impact. Once again, thank you for your perfect overall rating and kind comments. We look forward to welcoming you and your family back to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan in the near future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mr. Eric L., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to learn that you had such an enjoyable experience with us. Your kind comments regarding the cleanliness of our hotel, the comfort of our facilities, and the friendliness and helpfulness of our team are greatly appreciated. It is especially rewarding to know that every member of our staff contributed positively to your stay. We are also pleased to hear that you were satisfied with our breakfast, Wi-Fi service, and sustainability initiatives. Your recognition of the care taken to maintain both our guest rooms and public areas means a great deal to us. As a valued ALL – Accor Live Limitless Classic member, we sincerely appreciate your loyalty and are grateful for your recommendation of both our hotel and the loyalty programme. Feedback such as yours motivates our team to continue delivering memorable experiences to all our guests. Thank you once again for your perfect ratings and generous compliments. We look forward to welcoming you back to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan in the near future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. Winita P., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you had a comfortable and enjoyable stay with us. It is especially rewarding to know that our team’s attentive service, English communication skills, room comfort, and breakfast selection all contributed to a positive experience. We are also pleased that you enjoyed the welcome amenity prepared as part of your ALL Platinum membership benefits. We also appreciate your positive feedback regarding our sustainability initiatives. As part of Accor's commitment to reducing single-use plastics, each guest room is equipped with a water purifier, allowing guests to enjoy fresh filtered drinking water directly in their room throughout their stay. This initiative helps reduce plastic waste while providing a convenient alternative to bottled water. Thank you as well for your suggestion regarding reusable bottles, which we will take into consideration as we continue to develop our sustainability efforts. Thank you once again for your loyalty as an ALL Platinum member and for your perfect ratings across so many aspects of your stay. Your recommendation of both our hotel and the ALL loyalty programme means a great deal to us. We look forward to welcoming you back to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan for another exceptional stay in the near future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mr. Yuk L. W., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing your wonderful feedback and for awarding us a perfect score following your recent stay with us. We are delighted to hear that you enjoyed the comfortable and relaxing atmosphere of the hotel and that our dining offerings contributed positively to your experience. It is also gratifying to know that you were satisfied with your accommodation, breakfast, Wi-Fi, and the service provided by our team. As a valued ALL – Accor Live Limitless Platinum member, we sincerely appreciate your continued loyalty and are honored that you chose to book your stay through the ALL App. Your perfect recommendation score for both our hotel and the ALL loyalty programme means a great deal to us. We also appreciate your feedback regarding cleanliness and sustainability. Your comments help us continue improving and delivering even better experiences for our guests. Thank you once again for your kind support. We look forward to welcoming you back for another relaxing and memorable stay with your friends in the near future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. Susie C., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your feedback regarding your recent family stay at Grand Mercure Ambassador Hotel & Residences Seoul Yongsan. We are delighted to learn that you enjoyed our facilities, spacious accommodations, cleanliness, and the peaceful atmosphere of the hotel. It is especially rewarding to know that your booking, arrival, accommodation, and overall stay met your expectations. As a valued ALL – Accor Live Limitless Classic member, we sincerely appreciate your loyalty and are grateful that you chose to book directly through our website. Thank you as well for your recommendation of both our hotel and the ALL loyalty programme. We also appreciate your comments regarding the room service menu options and service timing. Your feedback has been shared with the relevant team as we continuously seek ways to improve the dining experience for our guests. Thank you once again for your kind review and constructive feedback. We look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mrs. S., Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you and your family enjoyed your stay, especially the spacious and clean suite, our friendly and helpful team, and the convenient location near Yongsan Station and I'Park Mall. It is also rewarding to know that our housekeeping service met your expectations and contributed to a comfortable stay. We are particularly pleased that the suite provided the perfect setting for your family. Your kind feedback means a great deal to us, and we will be sure to share your compliments with our team. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Erik Seo Front Office Assistant Manager Grand Mercure Hotel and Residences Seoul Yongsan

Dear Ms. F. M., Thank you very much for sharing your detailed and thoughtful feedback following your recent stay with us. We are delighted to hear that you and your family enjoyed the spacious and comfortable Superior Suite, found the room very clean, and appreciated the kindness and helpfulness of our reception team. It is also wonderful to know that our location was convenient for your travels and that you were overall very happy with your stay. At the same time, we truly appreciate your constructive comments regarding housekeeping. We sincerely apologize for the occasions where amenities were not replenished and for the areas that were overlooked during cleaning. Your feedback has been shared with our housekeeping team so we can improve the consistency and attention to detail of our service moving forward. We are also especially pleased to hear your kind words about Pauline. We’re delighted that she made your last day with us feel comfortable and special, creating a warm and memorable farewell experience. We will certainly share your compliments with her, as she will be very happy to know she made such a positive impression. Thank you once again for choosing to stay with us. We truly appreciate your recommendation and look forward to welcoming you and your family back again in the future. Warm regards, Erik Seo Front Office Assistant Manager Grand Mercure Hotel and Residences Seoul Yongsan

Dear Mr. Hyeongmin K. We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. We truly appreciate your continued loyalty as an ALL Platinum member and are pleased to know that you enjoyed the room upgrade, welcome benefits, Executive Lounge experience, and overall stay with us. At the same time, we sincerely regret that the maintenance condition and attention to detail in the room did not fully meet your expectations. Please rest assured that your comments have been shared with the relevant teams for closer inspection and improvement, as we understand how important a well-maintained environment is to a comfortable stay. We are grateful for your balanced feedback and your overall score of 70/100, as it helps us identify the areas where we can further improve our guest experience and member recognition. We hope to have another opportunity to welcome you back and provide you with an even more seamless and satisfying stay in the future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mr. Yong T. C., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing your valuable feedback with us. We are delighted to hear that you enjoyed your stay and appreciated our clean rooms and comfortable beds. It is wonderful to know that you had an enjoyable time with us as a couple. At the same time, we sincerely appreciate your comments regarding the breakfast variety and the attentiveness of our team. Please rest assured that your feedback about the breakfast selection has been shared with our F&B department for further review and improvement. We also understand the importance of being more attentive and readily available to assist our guests, and your comments will be discussed with the relevant team to enhance our service standards. We noticed that you are not yet a member of the ALL – Accor Live Limitless loyalty programme. We would be delighted to welcome you as a member in the future, where you may enjoy exclusive benefits and special offers across Accor hotels worldwide. Thank you once again for your kind recommendation, and we truly hope to have the opportunity to welcome you back for an even more pleasant stay in the future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mr./Ms. Bailey N., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you had an excellent stay and that our team’s polite and helpful service made such a positive impression during your business trip. Your kind comments will certainly be shared with the entire team at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan, as they will be truly encouraged to know their hospitality was appreciated. We also appreciate your feedback regarding the breakfast selection, and we will continue striving to enhance the experience for our guests. Although you are not yet a member of ALL – Accor Live Limitless, we would be delighted to welcome you to our loyalty programme in the future. Membership offers exclusive benefits and privileges designed to make each stay even more rewarding. Thank you once again for your recommendation and support. We look forward to welcoming you back again soon for another pleasant stay. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mrs. A., Thank you very much for taking the time to share your valuable feedback with us. We are delighted to hear that you found our location convenient. Being situated near Yongsan Station allows our guests easy access to various parts of the city, including major attractions, shopping areas, and business districts, which many of our guests find especially beneficial during their stay. Your kind words regarding the accessibility of our hotel are truly appreciated, and they encourage us to continue striving to provide a comfortable and convenient experience for all our guests. We sincerely appreciate your support and hope to have the pleasure of welcoming you back again in the near future. Thank you once again. Erik Seo Front Office Assistant Manager Grand Mercure Hotel and Residences Seoul Yongsan