Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

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Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.7/5 795 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

Hotel location

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

  • INCHEON INTERNATIONAL AIRPORT: 

  • By plane

    INCHEON At 57km / 35.42 miles - Shuttle paying

  • By train

    SINYONGSAN STATION At 0.7km / 0.43 miles

  • By train

    YONGSAN STATION At 0.3km / 0.19 miles

GPS:37.531881, 126.962027

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

A LA MAISON WINE & DINE

An upscale modern French bistro with sophisticated wine bar. Eastern and Western design elements combine to create a singular and serene setting, surrounded by greenery, order a fine vintage from an international wine menu.

Our accommodation(s)

Modern ambiance, very spacious suite with a comfortable high-end king-size bed, a separate work area, washer/dryer and full kitchen, LED TV & free Internet. Up to 2 adults & 1 child.

Our guest reviews

Our guest reviews for
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  795 reviews

TripAdvisor Rating  5.0/5  491 reviews

Certificate of excellence 2022

The hotel is located in nice position for my business as i need to take a KTX train every day

Customer review rating 5.0/5

Daniele Business - Confirmed reviews ALL

I stay in that place for more than 3 years before covid, i come back now for other 3 months as the place is very nice and very friendly, i will come back again when i will back to South Korea for sure. I will thank you to all Grand Mercure staff (lounge, front desk, restaurant,fitness) but i wish to give a special thanks to Front desk Manager Mr. Lee (he is very kind and very nice person) and to my favorite front desk person LILAH, she is very friendly and very helpful for any request, all the best to all! Thanks again to all, see you soon!!! Daniele

Beautiful hotel; well-executed

Customer review rating 4.5/5

Jim S. Couples - Confirmed reviews ALL

Short stay but we got to sample their superb services, including sauna, fabulous buffet breakfast, and good but underutilized restaurant for dinner. Lobby staff and concierge excellent, too.

Dear Mr. S., Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our great pleasure to read your compliments, which will inspire my team in particular, Jeff our Concierge supervisor. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Exceptional staying experience and service

Customer review rating 5.0/5

Tae H. Y. Families - Confirmed reviews ALL

Very clean and nicely equipped 5-star hotel with exceptionally kind and professional staff. I really enjoyed the 3 months stay in the hotel with my family and my dog.

Dear Mr. Y., Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our great pleasure to read your compliments, which will inspire in particular, our Concierge and Housekeeping team Once again, thank you so much for your long-team stay and sharing your kind comments. I hope that we will have the pleasure of welcoming you back to Grand Mercure again in near future. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Good stay

Customer review rating 3.5/5

Christina Couples - Confirmed reviews ALL

Great location, clean room

Dear Christina, Thank you for taking the time to tell us about your experience at the Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Nice Service. Good facility

Customer review rating 5.0/5

Chris Couples - Confirmed reviews ALL

The room was very clean and the service was also nice. I had requested mobile phone charger, and mirror ring charger and everything was ready for me. Also you can cook at the room if you want so it would be good if going there with family.

Dear Mr. Baek, We very much appreciate your comments regarding your stay at the Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Lavishly Refreshing!

Customer review rating 5.0/5

Nick Families - Confirmed reviews ALL

The Grand Mercurial is grand in every way! The fantastic staff, amenities, and location adjoining Yongsan Station make this hotel truly magical.

Dear Nick, We very much appreciate your comments regarding your stay at the Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

OK but not exceptional

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Initially booked for 6 nights and was provided the lowest floor level with a not-so-great-view. I don't think that will bring back potential regular customers on business trip. Service was OK, but could be improved compared to other competitors in the area. Lack of valet parking agent is disappointing.

Good

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Location, Services, amenities were good but it takes a little bit long time to check-in.

강영현 고객님, 저희 그랜드 머큐어 앰버서더 서울 용산을 방문해주시고 귀한 시간 내시어 소중한 의견 주심에 감사 드립니다. 먼저 저희 호텔의 전반적인 서비스에 대해 평가를 남겨 주신 점에 감사드리며, 고객님의 조언을 기반으로 더욱 더 세련되고 안락한 서비스를 제공하는 호텔로 거듭나도록 노력하겠습니다. 저희 그랜드 머큐어 앰버서더 호텔 앤 레지던스 서울 용산은 고객 한분 한분의 의견을 매우 소중히 생각하며 이를 더 나은 서비스 제공을 위한 기회로 생각하고 있습니다. 앞으로도 저희 호텔을 성원해 주시리라 믿으며 가까운 미래에 다시 한번 찾아 주시면 보다 나은 서비스로 만나 뵙겠습니다. 송경은 배상 Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Great service but minor dissatisfaction

Customer review rating 4.0/5

Jongchan L. Solo - Confirmed reviews ALL

ondol was amazing and I like especially the lounge

Room was owesome

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Room perfect Swimming pool good Souna great Exe lounge food good But Al la maison's service was terrible

안녕하십니까 고객님, 알라메종 와인앤다인 매니저 김동근입니다. 저희 그랜드 머큐어 앰버서더 서울 용산을 방문해주시고 귀한 시간 내시어 소중한 의견 주심에 감사 드립니다. 우선 레스토랑 이용에 불편을 끼쳐드려 대단히 죄송합니다. 고객님께서 주신 소중한 의견 적극 수렴하여 서비스 품질 개선을 위해 서비스 교육을 진행하여 개선 할 수 있도록 노력 하겠습니다. 만족스럽지 못한 시간을 보내셨음에 다시한번 사과 말씀 드리며, 추후 다시 방문해 주신다면 보다 나은 서비스로 모시도록 하겠습니다. 감사합니다. 즐거운 하루 보내세요. 김동근 배상 Assistant Food and Beverage Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Enjoyed my stay, special thanks to Dae-Il manager

Customer review rating 5.0/5

Sungwoon U. Friends - Confirmed reviews ALL

From start to finish, I was well served. I would like to thank Manager Dae-Il for assisting my stay.

Friendly service but inconsistent quality

Customer review rating 3.5/5

Longstayer Business - Confirmed reviews ALL

The aesthetics of the hotel definitely give the feel of being elevated from your other options in the city. Staff was always friendly but at times provided incorrect information (e.g. doorman claimed that oven and washer/dryer instruction manuals were in the welcome binder, which they are not). Housekeeping was also very inconsistent (e.g. amenities were taken away and not replenished; personal belongings were unnecessarily moved around; liners were only occasionally provided for trash cans; on one occasion, a large roll of dirty sheets was left in my room; on another occasion, new sheets were covered in lint and hair).

Dear Ms. L., Season’s greetings from at Grand Mercure Ambassador Seoul Yongsan! Thank you and taking your precious time to share feedback with us. I do appreciate for your frank feedback. I would like to deeply apologize for the regrettable experience encountered in regards with the room cleaning service and incorrect information by concierge team. We have acknowledged the issue and already notified the respective teams in order to rectify immediately. Housekeeping maids have taught and instructed to provide consistent service. We do have the instruction manual and welcome binder on the tea table by the window at Junior Suite room. However if it was not in placed, I am afraid that you were not able to find. It is regretful that we should have showed it together where it was in the room in case of missing. Also, the invoice of your previous and current payment has sent to your room. Since you are currently staying with us within the hotel, please kindly share the feedback directly me or my team at front desk. I once again would like to apologize for the service shortfall and I am certainly grateful for your feedback and for bringing your disappointing experience to our attention. We will continue to working on improve service in order to avoid similar inconvenience. We will try our best for our valuable guests to deliver the flawless service with higher standard at Grand Mercure Ambassador Seoul Yongsan. Best regards, Jennifer Assistant Front Office Manager

Customer review rating 4.5/5

Jj Business - Confirmed reviews ALL

Excellent service and facilities. Spacious rooms

Awesome experience

Customer review rating 5.0/5

Tyler M. Business - Confirmed reviews ALL

Staff was very friendly, fitness facilities were top of the line, food was consistently awesome

Amazing stay!!!!

Customer review rating 5.0/5

Brian B. Business - Confirmed reviews ALL

The title hotel does not do the Grand Mercure justice!!! The accommodations were over the top. The breakfast buffet was always amazing. Happy hour in the evenings were well worth the price. The room was spacious and very nicely appointed. The location in relationship to the malls was great. I would be honored to stay here again.

Dear Mr. Brian B, Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Seoul Hotel and Residences Seoul Yongsan

Exceptional Staff

Customer review rating 5.0/5

Edward &. B. H. Families - Confirmed reviews ALL

Fantastic location with a top notch staff that is keen to accommodate your every need.

Dear Ms. B., Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and I would like to thank you for your time and efforts to share your recent experience with us. I am very pleased to see your positive and encouraging comments. Grand Mercer Ambassador Hotel and Residences Seoul Yongsan Hotel is an up-scale hotel for both business and leisure in Seoul Dragon City; the largest hotel complex in Korea which closely located to the Yongsan railway and subway station. It is wonderful to learn that you have enjoyed our Deluxe 2bedroom suite with fully equipped kitchen. Once again, thank you so much for your recent stay and sharing your kind comments. I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Great view and best facilities.

TripAdvisor rating 5.0/5

Sang Cheun P TripAdvisor review

It has the best facilities in Korea and a kind check-in counter. All the facilities are clean, and the night view outside the hotel also has the best view. Also, the train station and the movie theater are connected, so it has an excellent location. Despite its excellent accessibility, it is well positioned to take a quiet rest.

Dear Mr. Sang Cheun P Warm greeting from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan Thank you very much for taking the time to write such a lovely review about your stay. I really do have a team that pride themselves on delivering award winning service, so I am very pleased to hear that you felt our service and facilities did not let you down. We strive to provide our customers with highest quality all the time and please stay tuned.☺️ Happy New Year’s Day! Yours sincerely, Daeil Lee as Front Office Manager

view and service good

TripAdvisor rating 5.0/5

t0p129 TripAdvisor review

It's my first time visiting. I went to the anniversary and it was so nice. The service was good, the room condition was good, and it was very good. I have a doctor to visit again. It's well-positioned and has a clean table.

Dear tOp129, I really do appreciate you taking the time to leave your kind comments following your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. I was so happy that you enjoyed all aspects of your stay with us and received an good service from my brilliant team. And we look forward to welcoming you back to us soon in the near future. My kindest regards, Daeil Lee as Front Office Manager

Good Stay, Nice Location

TripAdvisor rating 4.0/5

taishanl TripAdvisor review

I have stayed at the hotel several times now and can probably notice the small things slightly better than new customers. Usually, the stays are above par and pretty satisfying. And this time as well, overall I enjoyed the visit. However, there were a few things that could have gone a little more smoothly: 1.) Check-in Procedures: The check-in lady asked for my spouse's ID. In all my previous stays at this hotel, this was never asked for before. Although it's fine I have to grab this, but if you're going to change / introduce a new policy, the lady should have more clearly explained the reason for the change in policy. 2.) Check-in Procedures: The check-in lady forgot to ask for my vehicle's license plate number. I had parked my car in the garage earlier, and when I had tried to leave the garage after the check-in, the gate did not recognize my vehicle. It caused confusion with the gatekeeper on the audio call button, and there were cars backed up behind me because of the delay. Very inconvenient. 3.) Check-in Procedures: The check-in lady only provided 2 card keys instead of the usual 3. I was not able to provide a card key for my spouse since 1 card was inserted to charge the power in the room and 1 card was with me. 4.) Check-in Procedures: After completion of the check-in and everything was complete, we started to collect our bags and headed towards the elevator. The check-in lady called us back to the counter because she forgot to charge the deposit fee for the room. She should have completed that transaction while I was still sitting at the check-in counter. Very unprofessional, and the lack of training is clearly apparent. 5.) Room cleanliness: There was a pet stain (cat?) behind the door that the cleaning lady missed from the previous customer. I tried to wipe some of it, but the odor was so strong we had to ask the front desk to send the cleaning lady and use the cleaning solution and deodorizer. The stench of that urine was so awful, I will always remember that as part of my hotel stay. 6.) Breakfast staff: The staff that was working on the floor was playing on her iPhone. Again, really not a big deal for cheaper hotels, but for higher service hotels, the customers are not paying expensive hotel prices to watch the staff playing on their phone. 7.) Breakfast staff: The staff is usually supposed to ask the customers what they want to drink (tea, coffee, etc.). The staff forgot to ask. Of course, we understand we could just ask for the drinks, but again, we're paying for higher costs because of the expectation of higher levels of service. In general, I think there are 2 possible issues. Either the staff is not being trained properly, or the person in charge of training has not been performing their job properly. Once again, please take these comments not as being retributional but as providing feedback as to the slowly declining level of service noticeable compared to my previous visits. Customers are paying high prices to stay at your hotel and should expect nothing but the best.

Dear Mr. taishanl Thank you so much for taking the time to complete a review following your recent stay with us. I am pleased you enjoyed your visit overall although I was hugely disappointed to note that we did not live up to your expectations. Aspects that you pointed out are linked to basic manual and that’s very shame on me about incidents that you encountered. 1. ID check – It’s reason for security and safety of our valuable guests in case of any emergency. And it’s another reason to recognize guests in terms of managing guests data base. 2. To register vehicle’s license plate number/ To issue 1 more extra key for power charge/To secure deposit/ Room Cleanliness – I will address to stick to basic manual through regular and continuous training. 3. To play mobile phone in the guests’ area –It is true for staff to carry mobile phone because it can be tool of guest assistance. However, I let staff pay attention to use mobile phone if need, just in front of a guest who seeks for specific information. 4. Coffee or Tea preference order –In spite of one of our manual to place an order it, it’s missing. It's shared within team to prevent same issue from happening. On behalf of the entire team, we remain at your service at any time and we cannot wait until you return to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank for your loyalty to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and we strive to provide our customers with highest quality all the time and please stay tuned. Happy New Year and best wishes, Hasmin Hwang as Hotel Manager

Great and convenient stay

TripAdvisor rating 5.0/5

rolfb19 Business - TripAdvisor review

The Hotel is new, and integrated in a huge Hotel Complex. The staff is experienced and friendly. I‘ve got a nice upgrade and as Platinum Member access to Exec.-Lounge, which is really big. Quality of food and beverages at Lounge is delicious combined with a wide range..

Dear Mr. or Ms. rolfb19 What a fantastic review, I was thrilled to read that you enjoyed your stay especially by our friendly and experienced staff who made the real difference to you. We will definitely share your valuable review within whole team. As you had Platinum Member privilege, we extended step by step benefits according to ALL membership level. Thank you for your loyalty toward us and Accor brand. On behalf of the entire team, we remain at your service at any time and we cannot wait until you return back to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Wish a Happy New Year to you and your family. ☺️ Warm regards, Hasmin Hwang as Hotel Manager

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