Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.7/5 657 reviews

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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

Our accommodation(s)

Room

Superior Suite 1 Bedroom with 1 King Bed and Premium Sofa Bed

  • 4 pers. max
  • 65 m² / 699 sq ft
  • Bedding 1 x King size bed(s)
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Hotel location

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.531881, 126.962027

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  657 reviews

Customer review rating 4.5/5

Mohamed A. Couples - Confirmed reviews ALL

Great experience and very helpful staff, always willing to help and available

Dear Mr. Mohamed A., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for taking the time to share your feedback following your recent couple’s stay with us. We are delighted to hear that you found our hotel well located and comfortable, and that you had a great experience with our team. Your kind words regarding our staff’s helpfulness and availability are truly appreciated and will be shared with the team as encouragement. We also sincerely appreciate your constructive comments regarding cleanliness in the common areas. Please accept our apologies for any lapse in this regard. Your feedback has been shared with our housekeeping team to ensure more consistent attention to detail in our corridors and public spaces. At the same time, we would like to warmly invite you to join the ALL – Accor Live Limitless loyalty programme. As a member, you can enjoy exclusive benefits, special rates, and rewards that enhance your future stays with us and across our global network of hotels. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you back for an even more seamless experience next time. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Customer review rating 4.5/5

Louise B. S. Families - Confirmed reviews ALL

The hotel was wonderful. The staff was very welcoming and service minded. We stayed in a beautiful 2 bedroom apartment and loved the space and the view. Only small comment is: there was not much kitchen supplies. Not many plates and they were not the same size, which seemed a bit strange. Also the soap for the dishwasher did not work very well. Not a big issue though.

Dear Ms. Louise B. S., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your kind review and for choosing to stay with us. We are delighted to hear that you had such a pleasant family stay and that you enjoyed the spacious two-bedroom apartment, along with the beautiful view. It is also truly rewarding to know that our team made you feel welcome and well taken care of throughout your visit. I believe I had the pleasure of welcoming you upon arrival—the “French lady” you kindly mentioned—and I sincerely appreciate your thoughtful recognition 😊 It was a pleasure meeting you. Thank you as well for your valuable feedback regarding the kitchen setup. Please kindly note that should you require additional plates or kitchen items, our Guest Service team is always available and will be more than happy to assist you at any time. Regarding the dishwasher soap, your comment has been duly noted and shared with the relevant team for review and improvement. We also appreciate your observation about sustainability. We are continuously working on improving both our practices and how we communicate them to our guests, and your feedback is truly helpful in this process. Once again, thank you for your kind recommendation. We sincerely hope to welcome you and your family back again for another enjoyable stay. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Customer review rating 5.0/5

Chakrit C. Families - Confirmed reviews ALL

Friendly staff and perfect room. Highly recommended.

Dear Mr. Chakrit C., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your perfect 100/100 rating and for taking the time to share such a detailed review. We are truly delighted to know that you and your family had an excellent stay with us, and that you appreciated our clean rooms, convenient location, and the friendliness of our team. Your kind recommendation means a great deal to us. We would also like to sincerely thank you for your loyalty as a Classic member of ALL – Accor Live Limitless. It is always a pleasure to welcome our valued members, and we truly appreciate your continued trust in our brand. At the same time, we regret any confusion caused regarding the payment of your reservation. Kindly note that in the booking confirmation email, the final amount is typically accompanied by a notice indicating any “remaining amount to be paid at the hotel.” However, we understand that this may not have been sufficiently clear, and we sincerely apologize for any inconvenience caused. Please rest assured that we will share your feedback with Accor to further improve the clarity and detail of the website and booking communication. Thank you once again for your kind words and constructive feedback. We look forward to welcoming you and your family back for another perfect stay in the near future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Customer review rating 5.0/5

Dominick S. Couples - Confirmed reviews ALL

Loved every minute of it customer service was great very clean beautiful rooms

Dear Mr. Dominick S., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your exceptional 100/100 rating and for sharing such an incredible review. To be described as “the best hotel you have ever stayed at” is truly one of the greatest compliments we could receive, and we are sincerely grateful for your kind words. We are delighted to know that you loved every minute of your stay and that our customer service, cleanliness, and beautiful rooms all contributed to such a memorable experience. It is also wonderful to hear that our team left a positive impression with their friendliness and helpfulness. We would also like to extend our sincere appreciation for your loyalty as a Classic member of ALL – Accor Live Limitless. It is always a pleasure to welcome our valued members, and we are truly thankful for your continued support. Your recommendation means a great deal to all of us, and we truly look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Customer review rating 4.5/5

Kok H. C. Families - Confirmed reviews ALL

Good location, clean, comfortable room. The 2-bedroom suite was well equipped with all that we needed for a 6 night stay including a washer, drying rack, water filter machine, coffee machine and microwave oven. The heating on the flooring amidst the low temperatures and the spacious shower room and washroom were bonuses to our stay.

Dear Mr. Kok H. C., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing your detailed review following your recent family stay with us, and for your continued loyalty as a valued member of ALL – Accor Live Limitless with Classic status. We are truly delighted to read that you had a comfortable stay in our 2-bedroom suite and that you found the room well-equipped for your 6-night visit. It is especially rewarding to know that the in-room facilities, floor heating, and overall cleanliness contributed positively to your experience. Your kind words regarding our housekeeping team will certainly be shared with them. At the same time, we sincerely appreciate your feedback regarding your arrival experience. We understand that after a long journey, being able to access your room early is very important. While early check-in is subject to availability, please be assured that we always do our utmost to prioritize room readiness and assist our guests whenever possible. Your comments have been noted and will be shared with the team to further improve our service. We are also pleased to see that you enjoyed our facilities, including the pool, and that our location added convenience to your stay. Once again, thank you for your valuable feedback and for choosing to stay with us. We truly hope to welcome you and your family back again in the near future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Other web-users rate our hotel

  • 248 reviews 8.9/10 Location
  • 360 reviews 9.3/10 Room
  • 401 reviews 9.2/10 Service
  • 149 reviews 9.3/10 Comfort
  • 142 reviews 9.7/10 Cleanliness
  • 116 reviews 8.6/10 Amenities
  • 92 reviews 8.7/10 Vibe
  • 65 reviews 7.1/10 Food

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