Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 5 stars

Customer review rating 4.7/5 1,942 reviews
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan
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Hotel extras

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • INCHEONPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Golf lessons
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Cheongpa Ro 20 Gil 95
Yongsan Gu
04372
seoul
korea, republic of

Tel: +82222237500

Fax: (+82)2/22237778

Contact email

Check-in from 15h00

Check out up to 12h00

  • INCHEON INTERNATIONAL AIRPORT :  

  • By plane

    INCHEON At 57km / 35.42 miles - Shuttle paying

  • By train

    SINYONGSAN STATION At 0.7km / 0.43 miles

  • By train

    YONGSAN STATION At 0.3km / 0.19 miles

GPS :37.531881, 126.962027

Our accommodations

Modern ambiance, very spacious suite with a comfortable high-end king-size bed, a separate work area, washer/dryer and full kitchen, LED TV & free Internet. Up to 2 adults & 1 child.

Superior Suite 1 Bedroom with 1 King Bed

  • Max. number of persons: 3
  • Area: From 65
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe Suite 1 Bedroom with 1 King Bed

  • Max. number of persons: 3
  • Area: From 83
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe Suite 2 Bedrooms with 1 King and 1 Queen Bed

  • Max. number of persons: 5
  • Area: From 110
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Premier Suite 3 Bedrooms with 2 King and 2 Single Beds

  • Max. number of persons: 7
  • Area: From 153
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Penthouse, 2 bedrooms with 2 king size beds

  • Max. number of persons: 5
  • Area: From 425
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Penthouse, 3 bedrooms with 3 king size beds

  • Max. number of persons: 7
  • Area: From 425
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

Junior Suite with 1 King Sized Bed

  • Max. number of persons: 3
  • Area: From 43
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

A LA MAISON WINE & DINE

Type of cuisine: French

An upscale modern French bistro with sophisticated wine bar. Eastern and Western design elements combine to create a singular and serene setting, surrounded by greenery, order a fine vintage from an international wine menu.

EXECUTIVE FLOOR LOUNGE

Photo non contractuelle / Strictly non binding

This is a classic concept executive lounge with a Korean traditional plaid motif. Lounge breakfast, a variety of snacks and teas, and happy hour drinks are available.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 34

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

1,942 reviews

tripadvisor

TripAdvisor Rating 5.0/5

340 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Staff are friendly. Rooms are new and spacious.

Customer review rating 4.7/5

Hiroshi S. Business - 16/02/2020 Confirmed reviews ALL

Every time I come, I feel like I am at home. I will not stay any other hotel in Seoul.

Outstanding service

Customer review rating 4.7/5

Jose M. G. Business - 11/02/2020 Confirmed reviews ALL

I stayed 3 1/2 weeks. Very pleasant. Welcoming, warm, efficient staff. Beautiful facilities.

Good Location, friendly staff, nice and comfort room

Customer review rating 4.7/5

Kcheung Solo - 05/02/2020 Confirmed reviews ALL

The location is very strategic, near major train lines, as well as near a mega mall you can find foods and goods in there. Staff are very friendly and helpful, room is decent and wonderful amenities within.

Dear Mr. KCheung, Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Excellent stay in Seoul

Customer review rating 4.7/5

Kallista L. Business - 28/01/2020 Confirmed reviews ALL

I stayed in grand Mercure for nearly 3 weeks for my business trip to Seoul. I enjoyed every moment spending in the hotel and the hospitality here. Room is spacious and super clean. The hotel was heartwarming enough to prepare a birthday cake for me on my birthday. I will definitely stay with grand Mercure again.

Dear Ms. L., Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our great pleasure to read your compliments, which will inspire my team in particular Rosie, our Front Desk Heartiest. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Assistance Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

good place to stay

Customer review rating 4.7/5

Franky Solo - 27/01/2020 Confirmed reviews ALL

lovely bed, lovely sauna. food a little lacking in choice

Well located, Good stay

Customer review rating 4.7/5

Frequest C. Families - 26/01/2020 Confirmed reviews ALL

I have stayed at the hotel several times now and can probably notice the small things slightly better than new customers. Usually, the stays are above par and pretty satisfying. And this time as well, overall I enjoyed the visit. However, there were a few things that could have gone a little more smoothly: 1.) Check-in Procedures: The check-in lady asked for my spouse's ID. In all my previous stays at this hotel, this was never asked for before. Although it's fine I have to grab this, but if you're going to change / introduce a new policy, the lady should have more clearly explained the reason for the change in policy. 2.) Check-in Procedures: The check-in lady forgot to ask for my vehicle's license plate number. I had parked my car in the garage earlier, and when I had tried to leave the garage after the check-in, the gate did not recognize my vehicle. It caused confusion with the gatekeeper on the audio call button, and there were cars backed up behind me because of the delay. Very inconvenient. 3.) Check-in Procedures: The check-in lady only provided 2 card keys instead of the usual 3. I was not able to provide a card key for my spouse since 1 card was inserted to charge the power in the room and 1 card was with me. 4.) Check-in Procedures: After completion of the check-in and everything was complete, we started to collect our bags and headed towards the elevator. The check-in lady called us back to the counter because she forgot to charge the deposit fee for the room. She should have completed that transaction while I was still sitting at the check-in counter. Very unprofessional, and the lack of training is clearly apparent. 5.) Room cleanliness: There was a pet stain (cat?) behind the door that the cleaning lady missed from the previous C.. I tried to wipe some of it, but the odor was so strong we had to ask the front desk to send the cleaning lady and use the cleaning solution and deodorizer. The stench of that urine was so awful, I will always remember that as part of my hotel stay. 6.) Breakfast staff: The staff that was working on the floor was playing on her iPhone. Again, really not a big deal for cheaper hotels, but for higher service hotels, the customers are not paying expensive hotel prices to watch the staff playing on their phone. 7.) Breakfast staff: The staff is usually supposed to ask the customers what they want to drink (tea, coffee, etc.). The staff forgot to ask. Of course, we understand we could just ask for the drinks, but again, we're paying for higher costs because of the expectation of higher levels of service. In general, I think there are 2 possible issues. Either the staff is not being trained properly, or the person in charge of training has not been performing their job properly. Once again, please take these comments not as being retributional but as providing feedback as to the slowly declining level of service noticeable compared to my previous visits. Customers are paying high prices to stay at your hotel and should expect nothing but the best.

Good Stay, Nice Location

TripAdvisor rating 5.0/5

taishanl 26/01/2020 TripAdvisor review

I have stayed at the hotel several times now and can probably notice the small things slightly better than new customers. Usually, the stays are above par and pretty satisfying. And this time as well, overall I enjoyed the visit. However, there were a few things that could have gone a little more smoothly: 1.) Check-in Procedures: The check-in lady asked for my spouse's ID. In all my previous stays at this hotel, this was never asked for before. Although it's fine I have to grab this, but if you're going to change / introduce a new policy, the lady should have more clearly explained the reason for the change in policy. 2.) Check-in Procedures: The check-in lady forgot to ask for my vehicle's license plate number. I had parked my car in the garage earlier, and when I had tried to leave the garage after the check-in, the gate did not recognize my vehicle. It caused confusion with the gatekeeper on the audio call button, and there were cars backed up behind me because of the delay. Very inconvenient. 3.) Check-in Procedures: The check-in lady only provided 2 card keys instead of the usual 3. I was not able to provide a card key for my spouse since 1 card was inserted to charge the power in the room and 1 card was with me. 4.) Check-in Procedures: After completion of the check-in and everything was complete, we started to collect our bags and headed towards the elevator. The check-in lady called us back to the counter because she forgot to charge the deposit fee for the room. She should have completed that transaction while I was still sitting at the check-in counter. Very unprofessional, and the lack of training is clearly apparent. 5.) Room cleanliness: There was a pet stain (cat?) behind the door that the cleaning lady missed from the previous customer. I tried to wipe some of it, but the odor was so strong we had to ask the front desk to send the cleaning lady and use the cleaning solution and deodorizer. The stench of that urine was so awful, I will always remember that as part of my hotel stay. 6.) Breakfast staff: The staff that was working on the floor was playing on her iPhone. Again, really not a big deal for cheaper hotels, but for higher service hotels, the customers are not paying expensive hotel prices to watch the staff playing on their phone. 7.) Breakfast staff: The staff is usually supposed to ask the customers what they want to drink (tea, coffee, etc.). The staff forgot to ask. Of course, we understand we could just ask for the drinks, but again, we're paying for higher costs because of the expectation of higher levels of service. In general, I think there are 2 possible issues. Either the staff is not being trained properly, or the person in charge of training has not been performing their job properly. Once again, please take these comments not as being retributional but as providing feedback as to the slowly declining level of service noticeable compared to my previous visits. Customers are paying high prices to stay at your hotel and should expect nothing but the best.

Dear Mr. taishanl Thank you so much for taking the time to complete a review following your recent stay with us. I am pleased you enjoyed your visit overall although I was hugely disappointed to note that we did not live up to your expectations. Aspects that you pointed out are linked to basic manual and that’s very shame on me about incidents that you encountered. 1. ID check – It’s reason for security and safety of our valuable guests in case of any emergency. And it’s another reason to recognize guests in terms of managing guests data base. 2. To register vehicle’s license plate number/ To issue 1 more extra key for power charge/To secure deposit/ Room Cleanliness – I will address to stick to basic manual through regular and continuous training. 3. To play mobile phone in the guests’ area –It is true for staff to carry mobile phone because it can be tool of guest assistance. However, I let staff pay attention to use mobile phone if need, just in front of a guest who seeks for specific information. 4. Coffee or Tea preference order –In spite of one of our manual to place an order it, it’s missing. It's shared within team to prevent same issue from happening. On behalf of the entire team, we remain at your service at any time and we cannot wait until you return to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank for your loyalty to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and we strive to provide our customers with highest quality all the time and please stay tuned. Happy New Year and best wishes, Hasmin Hwang as Hotel Manager

Great experience

Customer review rating 4.7/5

Alicia H. Families - 14/01/2020 Confirmed reviews ALL

Very friendly and professional staff. Great room with nice bed.

My First Stay

Customer review rating 4.7/5

Min W. K. Couples - 13/01/2020 Confirmed reviews ALL

The stay was good overall with very friendly and helpful staff. The room was very clean and all amenities were very satisfactory. The location of the Hotel is very good, near a major transportation hub.

Fantastic

Customer review rating 4.7/5

Christopher Solo - 18/12/2019 Confirmed reviews ALL

The concierge desk was invaluable to me during my stay. The room was lovely and the housekeeping staff kept it in perfect condition every day. There was one minor issue of misunderstanding when I was ordering from In-Room Dining and they sent me 4 bottles of wine instead of 1 - but this was quickly and professionally resolved and I wasn't charged. No other issues. Great stay!

Dear Mr. Christopher, Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Duty Manager Grand Mercure Ambassador Seoul Hotel and Residences Seoul Yongsan

Great and convenient stay

TripAdvisor rating 5.0/5

rolfb19 Business - 18/12/2019 TripAdvisor review

The Hotel is new, and integrated in a huge Hotel Complex. The staff is experienced and friendly. I‘ve got a nice upgrade and as Platinum Member access to Exec.-Lounge, which is really big. Quality of food and beverages at Lounge is delicious combined with a wide range..

Dear Mr. or Ms. rolfb19 What a fantastic review, I was thrilled to read that you enjoyed your stay especially by our friendly and experienced staff who made the real difference to you. We will definitely share your valuable review within whole team. As you had Platinum Member privilege, we extended step by step benefits according to ALL membership level. Thank you for your loyalty toward us and Accor brand. On behalf of the entire team, we remain at your service at any time and we cannot wait until you return back to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Wish a Happy New Year to you and your family. ☺️ Warm regards, Hasmin Hwang as Hotel Manager

Truly, GMR is an excellent place to stay.

Customer review rating 4.7/5

Heinz S. Families - 13/12/2019 Confirmed reviews ALL

Grand Mercure Residence is an exquisite place. The environment is well designed and has pleasant and tasteful arts and artifacts all over the building. All facilities are of high quality. The food was excellent and well presented. The staff members were very friendly and make people welcomed – always kind, helpful, smiley, and always willing to solve any potential problems. Thank you to everyone, especially, Concierge: Jin K., Joe Yeo, Jack Jeong, Irene Jeong, Rock Choi, and Chris (last name?); Reception: Teddy Park, Elysa Im and Catherine (last name?); Breakfast/dining: Jimmy Park and Betty (last name?).

Dear Mr. S., Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our great pleasure to read your compliments, which will inspire our team including me. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Yongsan Seoul Yongsan

November in Seoul

TripAdvisor rating 5.0/5

Yankee0482 Business - 09/12/2019 TripAdvisor review

Wonderful stay with friendly staff. Hotel is impeccable with a top tier executive lounge and a modern gym with large pool. Rooms are big, clean, and well decorated. The views are truly stunning and the location provides easy access to the best parts of Seoul.

Dear Mr. or Ms. Yankee0482 What a great review, I was thrilled to read that you enjoyed your stay especially it was our friendly staff who made the real difference to your experience with us. We will obviously share your valuable review within whole team. On behalf of the entire team, we remain at your service at any time and we cannot wait until you return back to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Wish a Happy New Year to you and your family. ☺️ Warm regards, Hasmin Hwang as Hotel Manager

2 month serviced apartment stay

Customer review rating 4.7/5

Bruce Business - 05/12/2019 Confirmed reviews ALL

2 month temporary accommodation stay until we could move into our apartment after relocating to Seoul. Great service from staff, very responsive and super friendly.

Customer review rating 4.7/5

Yano Solo - 02/12/2019 Confirmed reviews ALL

My room took long to clean and the utensils and cooking weren't cleaned thoroughly.

Dear Mr. Yano, Warm greetings from at Grand Mercure Ambassador Hotel and Residence Seoul Yongsan! Thank you and taking your precious time to share feedback with us and I do appreciate for your candid feedback. Firstly, I would like to take this opportunity to offer you our sincere apologies for the regrettable experience encountered during your last stay in regards with the room cleanliness of the utensils in the room. This is not the level of service that we strive for here at Grand Mercure Ambassador Seoul Yongsan. We will continue to working on improve service in order to avoid similar inconvenience in the future stay. We deeply value your comments and are committed to providing you with the highest level of service simply because our customers deserve the very best. I understand that our apologies will not make up for the inconvenience you have experienced with us, however it would be greatly appreciated if you could kindly give us an opportunity in the future of welcoming you back so that we will do our utmost to restore your faith in the Grand Mercure Ambassador Hotel and Residence Seoul Yongsan. Looking forward to welcoming you back at Grand Mercure Ambassador Hotel and Residence Seoul Yongsan. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Almost perfect

Customer review rating 4.7/5

Swc Couples - 29/11/2019 Confirmed reviews ALL

Everything was perfect except one thing. The bathrobe in the bathroom smelled like cigarettes.

Dear Mr. C., Warm greetings from at Grand Mercure Ambassador Hotel and Residence Seoul Yongsan! Thank you and taking your precious time to share feedback with us. I do appreciate for your candid feedback. Firstly, I would like to take this opportunity to offer you our sincere apologies for the regrettable experience especially on bad odor from the bathrobe during your recent stay. This is not the level of service that we strive for here at Grand Mercure Ambassador Seoul Yongsan. We will continue to working on improve the room readiness in order to avoid similar inconvenience in the future stay. We deeply value your comments and are committed to providing you with the highest level of service simply because our customers deserve the very best. I understand that our apologies will not make up for the inconvenience you have experienced with us, however it would be greatly appreciated if you could kindly give us an opportunity in the future of welcoming you back so that we will do our utmost to restore your faith in the Grand Mercure Ambassador Hotel and Residence Seoul Yongsan. Looking forward to welcoming you back at Grand Mercure Ambassador Hotel and Residence Seoul Yongsan. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Yongsan Seoul
Customer review rating 4.7/5

Anonymous Families - 23/11/2019 Confirmed reviews ALL

Excellent—one of the most pleasant and hospitable properties I have ever stayed at

Dear Mr. B., We very much appreciate your comments regarding your stay at the Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Yongsan Seoul

Surprisingly good

Customer review rating 4.7/5

Anonymous Families - 22/11/2019 Confirmed reviews ALL

New, five star quality rooms. I enjoyed the honeycomb at the breakfast buffet, the furnishings of the rooms and the generally good, new and clean condition. The hotel was quiet and felt private. Only aspects that could be improved were having a firmer pillow and more consistent quality of service staff. Some were good, some seemed inexperienced.

Excellent facilities and services

Customer review rating 4.7/5

Mavis K. Friends - 21/11/2019 Confirmed reviews ALL

Very satisfying experience.

The high level of service, the accommodations and the food were all outstanding.

Customer review rating 4.7/5

Mike Business - 20/11/2019 Confirmed reviews ALL

It started with my flight being delayed and I had pre-arranged transportation from the airport to the hotel. I called the hotel to hopefully get my transportation changed to match my new flight plans. The team members were extremely helpful and successfully made the changes which was a great relief to me as I worried about changing my flight plans. Such great service from your team! Rooms were very comfortable, clean and welcoming.

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