Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 5 stars

Dear Mr. Ronald G., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect 100/100 score. We are delighted to know that you had such an enjoyable 10-day stay with us. It is especially rewarding to hear that our team's assistance with your work packages helped make your extended stay more convenient. We are also pleased that you found your suite, with its kitchen and washer/dryer, comfortable and well suited to your needs, and that our location provided easy access to the many dining options in Seoul Dragon City and I'Park Mall. Although you are not currently a member of ALL – Accor Live Limitless, we would be delighted to welcome you as a member in the future. Membership is complimentary and offers exclusive benefits and rewards that can make your future stays even more enjoyable. Thank you once again for choosing Grand Mercure Ambassador Hotel & Residences Seoul Yongsan. We truly appreciate your kind recommendation and look forward to welcoming you back for another exceptional stay. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. Hae J. A., Thank you very much for taking the time to share your wonderful review and for awarding us a perfect 100/100 score. We are delighted to know that you and your family had such a comfortable stay with us. It is especially rewarding to hear that everything, from check-in and luggage assistance to check-out, went smoothly, and that our team made you feel warmly welcomed throughout your visit. We are also glad your children enjoyed their late-night visits to the 24-hour CU convenience store—it is certainly one of the convenient features our guests appreciate. As a valued ALL – Accor Live Limitless Gold member, we sincerely appreciate your continued loyalty and are grateful that you chose to stay with us. It is also wonderful to know that you would recommend both our hotel and the ALL loyalty program to your family and friends. Thank you as well for sharing your feedback regarding the ALL App. While the app is managed directly by Accor rather than by the hotel, we truly appreciate you bringing this to our attention. We will be happy to share your comments regarding the layout and user experience with the relevant Accor team for their review. We truly appreciate your support and look forward to welcoming you and your family back to Grand Mercure Ambassador Hotel & Residences Seoul Yongsan for another memorable stay. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. Su L. T., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your feedback following your second stay with us. First and foremost, we truly appreciate your decision to return to Grand Mercure Ambassador Hotel & Residences Seoul Yongsan after your previous positive experience. It is wonderful to know that you continue to value our convenient location and the warm, attentive service provided by our team. At the same time, I sincerely apologize that your recent stay did not meet the high standards you experienced during your first visit. We are especially sorry to learn that the noise from the air conditioning unit disturbed your sleep and that the used towels were not replaced during housekeeping service. Please rest assured that your comments have been shared with our Engineering and Housekeeping teams, and the necessary corrective actions have already been taken to prevent similar issues from occurring in the future. We also appreciate your feedback regarding the Wi-Fi connection speed. Your comments have been shared with the relevant department for review as we continuously work to improve our facilities and services. Although you are not currently a member of ALL – Accor Live Limitless, we would be delighted to welcome you as a member in the future. Membership is complimentary and offers exclusive benefits and rewards that can make your future stays even more enjoyable. Thank you once again for your honest feedback and for giving us another opportunity to earn your trust. We sincerely hope to welcome you back and provide you with the exceptional stay that encouraged you to return this year. Sincerely, Pauline Favre Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. J. G., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your wonderful review. We are especially grateful for your continued loyalty as an ALL – Accor Live Limitless Platinum member. It is truly rewarding to know that you consider our hotel the best choice for family stays among the Accor properties in Seoul, and that your second visit exceeded your expectations. Your kind words about our front office team mean a great deal to us. We are delighted to hear that Mr. Leo Park made such a positive impression during both your check-in and check-out. We are also especially touched by your mention of the foreign staff member in the lobby who helped ensure everything ran smoothly—that was actually me! It was a pleasure assisting you, and I am truly happy to know that my support contributed to making your stay even more enjoyable. We also appreciate your valuable feedback regarding the Wi-Fi speed and your comments about room cleanliness. Please rest assured that we have shared your observations with the relevant teams as we continuously work to improve our guests' experience. Thank you once again for your kind recommendation and for recognizing our team. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. Chi C., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for sharing such a wonderful review of your recent stay with us. We are delighted to know that you enjoyed our convenient location, beautiful views, amenities, and the attentive service provided by our team. It is especially rewarding to hear that our housekeeping team helped make your stay comfortable with their excellent care and cleanliness standards. We are also pleased that our sustainability efforts and overall facilities contributed positively to your experience. Your kind words mean a great deal to all of us. As you are not yet a member of ALL – Accor Live Limitless, we would be delighted to welcome you to the program before your next visit, allowing you to enjoy exclusive member benefits and earn rewards throughout your travels. Thank you once again for choosing Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. We look forward to welcoming you back on your next trip to Seoul. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan