Dear Ms. K. M., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your wonderful feedback and perfect score. We are delighted to know that you enjoyed your stay and appreciated the spaciousness, cleanliness, and comfort of our rooms, as well as the service provided by our team. Your kind words are a great encouragement to all of us. Although you are not yet a member of ALL – Accor Live Limitless, we would be delighted to welcome you to our loyalty programme, where you can enjoy exclusive benefits and rewards on your future stays. We truly appreciate your recommendation and look forward to welcoming you back to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan for another memorable experience. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mr. S. A., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for such a thoughtful and heartwarming review. It means a great deal to know that your stay with us not only met your expectations but also renewed your appreciation for Grand Mercure hospitality in Seoul. We are especially delighted that you and your family enjoyed the Superior Suite, the beautiful views, and the warm welcome from our team. It is wonderful to hear that the little anniversary surprise, prepared to celebrate such a special occasion, brought a smile to your wife's face. Moments like these are what make hospitality truly meaningful, and we are grateful that we could be part of your family's celebration. As a valued ALL Gold member, we are pleased that you felt recognised and appreciated through your room upgrade. Your kind words about our Reception and Concierge teams will certainly be shared with them, as such recognition is a wonderful source of motivation. We also appreciate your feedback regarding the Wi-Fi speed and will share it with the relevant team for further review. Thank you for placing your trust in us and for choosing our hotel for your family getaway and anniversary celebration. We would be delighted to welcome you back to your home away from home in Seoul, where we hope to create even more special memories together. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mr. C. H.K., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel & Residences Seoul Yongsan. Thank you for your excellent review and for choosing us for your family stay. We are delighted to hear that you enjoyed the spacious and well-equipped two-bedroom suite, the smooth check-in and check-out experience, and the quality of our breakfast and Executive Lounge offerings. It is particularly rewarding to know that your overall experience was so positive and that you would gladly return on your next visit to Seoul. We also appreciate your constructive feedback regarding the warmth of our Executive Lounge team's expressions. While we are pleased that you found our colleagues efficient, we understand that a genuine smile and a relaxed, welcoming manner are equally important to creating a memorable guest experience. We will share your comments with the relevant team to help us further enhance our service. Thank you for your continued loyalty as an ALL Platinum member and for recommending our hotel. We look forward to welcoming you and your family back for another comfortable and enjoyable stay. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. Fabie R.., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel & Residences Seoul Yongsan. Thank you for sharing your feedback following your family stay with us. We are delighted to hear that you found our suite spacious and comfortable for your family and appreciated our convenient location, with easy access to public transportation and shopping. It is also wonderful to know that our friendly team contributed to a positive overall experience. We sincerely appreciate your recommendation and your positive assessment of our sustainability efforts. Your feedback encourages us to continue providing comfortable accommodations and attentive hospitality for all our guests. Thank you once again for choosing Grand Mercure Yongsan. We look forward to welcoming you and your family back for another enjoyable stay in Seoul. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. S. S. L., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel & Residences Seoul Yongsan. Thank you for your kind review and for choosing Grand Mercure Ambassador Hotel and Residences Seoul Yongsan for your family stay. We are delighted that you enjoyed the warm hospitality of our lobby team, the various facilities on Level 5, and our convenient location near I’Park Mall and MediKingdom. We will also share your kind recognition with Effy, who assisted you during check-in, and our Housekeeping team. Regarding the dishes and cutlery left in the sink, as our property offers residence-style accommodations with fully equipped kitchens, we kindly invite guests to take care of their dishes during their stay. For added convenience, a dishwasher is available in the residence, and a sign in the room provides further information. We appreciate your understanding and hope these facilities help make your stay as comfortable and convenient as possible. Although you are not yet an ALL Accor member, we would be delighted to welcome you to our loyalty programme so you can enjoy its benefits on future stays. Thank you once again for your valuable feedback. We look forward to welcoming you and your family back for another comfortable stay in Seoul. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. S. L., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your wonderful review and for choosing us for your family stay. We are delighted to know that you enjoyed our convenient location near Yongsan Station, the cleanliness and spaciousness of our residences, and the thoughtful amenities designed to make your stay comfortable. Your kind recognition of our Housekeeping team and our staff’s warm hospitality is especially appreciated. As an ALL Silver member, your loyalty is truly valued, and we are pleased to know that you had such a memorable experience with us. We look forward to welcoming you back on your next visit to Seoul for another exceptional stay. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mr. P. O., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your wonderful review and for choosing us for your family trip. We are delighted to hear that you enjoyed our comfortable accommodation, restaurants, and the helpful service provided by our concierge and reception teams. It is especially rewarding to know that our young receptionist’s warm smile made a positive impression on your stay. We will be happy to share your kind words with our team. As an ALL Classic member, we truly appreciate your loyalty to ALL Accor and are pleased that you had such an enjoyable experience with us. Thank you for your recommendation. We look forward to welcoming you and your family back for another memorable stay in Seoul! Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. L., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your kind words! I am truly delighted to hear that you enjoyed your stay with us and that you have found your hotel in Seoul for future visits. It was a real pleasure assisting you with your reservation and keeping you updated on your room preferences before your arrival. I am so glad everything came together for an enjoyable stay, and I sincerely appreciate you taking the time to mention me in your review. Thank you for choosing Grand Mercure and for your loyalty as an ALL Classic member. I look forward to welcoming you back to Seoul and assisting you again on your next visit! Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mr. K. H., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for sharing your feedback and for choosing us for your stay with friends. We are delighted to know that you appreciated our facilities, seamless check-in process, and recognition of your ALL Platinum status. It is also wonderful to hear that Effy (초롱) contributed positively to your experience. We will be pleased to share your kind recognition with her. We also appreciate your feedback regarding the breakfast selection and your comments on the atmosphere and staff interaction at the bar. Your feedback is valuable to us as we continuously strive to enhance our guests’ dining and overall stay experiences. Thank you once again for your loyalty to ALL Accor. We look forward to welcoming you back for another memorable stay in Seoul. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Ms. M. L., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your wonderful review and recommendation. We are delighted to hear that you enjoyed our hotel and that our team went above and beyond to make your family stay special. Your kind words are a great encouragement to our team, and we truly appreciate you sharing your experience with us. We look forward to welcoming you and your family back to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan for another memorable stay. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mr. A. F., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed our spacious rooms, friendly team, excellent breakfast, and convenient location next to the station and shopping mall. As an ALL Classic member, we truly appreciate your continued support and are pleased to know that you had such a satisfying family stay with us. We look forward to welcoming you and your family back to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan for another memorable experience. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mr. T. , Thank you for your kind feedback. We are delighted to hear that you appreciated our courteous service and spacious rooms. It was a pleasure having you with us, and we look forward to welcoming you back to Grand Mercure Seoul Yongsan for another enjoyable stay. Warm regards, Erik Seo Front Office Assistant Manager Grand Mercure Hotel and Residences Seoul Yongsan

Dear Mr. R. D., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing such a wonderful review following your three-week stay with us. We are delighted to know that your One Bedroom Deluxe Suite, as well as our amenities and facilities, exceeded your expectations and provided the quality and comfort you were looking for during your extended stay. It is especially meaningful to hear that your experience compared so favorably with other renowned luxury hotels in Seoul. As our valued ALL Gold member, we truly appreciate your continued loyalty to Accor, and we are pleased that your stay lived up to your expectations. We are also glad that our Reservations team could assist in arranging the multiple reservations into one seamless 21-night stay in the same room. It was a genuine pleasure to have you with us, and we hope to have the opportunity to welcome you back to Grand Mercure Ambassador Seoul Yongsan for another memorable stay. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mr. L. B., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for taking the time to share such detailed feedback following your five-night stay at Grand Mercure Ambassador Seoul Yongsan. We are delighted to hear that you enjoyed our convenient location, well-appointed room, kitchenette and washer/dryer, as well as our Le Labo bath amenities. It is also wonderful to know that our team made a positive impression, particularly during your departure. Thank you especially for mentioning our bellhop who assisted you with arranging a taxi suitable for your luggage. Although we are not certain which member of our team assisted you, we will certainly share your kind words with our Concierge and Valet teams. Your appreciation will be very encouraging to them. Regarding the condition and cleanliness of your room, we sincerely apologize that it did not meet your expectations. This is not the standard we strive to uphold at Grand Mercure, and your feedback has been shared with our Housekeeping team for a detailed review and follow-up. We also appreciate your feedback regarding the Wi-Fi connection speed and will share this with the relevant team for further improvement. As an ALL Classic member, we truly appreciate your choosing to stay with us and your generous recommendation. We hope to have the pleasure of welcoming you back to Grand Mercure Yongsan for an even more enjoyable stay. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mr. E., Thank you very much for taking the time to share such a detailed review of your stay at Grand Mercure Seoul Yongsan. We are delighted to hear that you enjoyed the spacious and well-equipped residence, particularly the kitchen facilities. We are also pleased that our convenient location and easy access to Yongsan Station, nearby shopping, dining, and convenience facilities contributed positively to your stay. At the same time, we sincerely apologize for the inconvenience caused by the outdated information in the in-room reference book and the unexpected additional tax at checkout. We understand how frustrating it can be when the final payment differs from what was anticipated based on the reservation confirmation. Your comments regarding both the accuracy of our hotel information and the clarity of payment details are greatly appreciated and will be shared with the relevant teams for further review and improvement. It is encouraging to know that, despite these inconveniences, you had an overall pleasant stay with us. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back to Grand Mercure Seoul Yongsan for an even more seamless and comfortable experience in the future. Warm regards, Erik Seo Front Office Assistant Manager Grand Mercure Hotel and Residences Seoul Yongsan

Dear Ms. S. A. We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your wonderful review and for choosing Grand Mercure for your family stay. We are delighted to know that you enjoyed your stay, from the friendly service and delicious food to our various facilities and services. It is especially pleasing to hear that you were highly satisfied with the recognition and benefits provided as an ALL Platinum member, including your welcome drink, welcome amenity, and room upgrade. Your kind words are a great encouragement to our entire team. We look forward to welcoming you and your family back to Grand Mercure for another memorable stay. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mr. B. F. L., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you sincerely for sharing such a thoughtful review with us. Knowing that your experience felt smooth from the very first moment, while also noticing the details behind our sustainability efforts, means a great deal to our team. We are especially happy that the cleanliness of your room and the service throughout your stay left such a strong impression. As an ALL – Accor Live Limitless Classic member, your continued trust in Grand Mercure is truly appreciated, and we are delighted that you felt well recognised and cared for during your stay. On a personal note, it was truly an honour to meet both of you. Your warmth and appreciation made our interactions especially memorable, and I am very grateful that you took the time to mention Lena, Kyle, and myself alongside the wider team. I will definitely share your kind words with them. Some stays are remembered for the room, some for the view, and some simply for the people you meet along the way. For us, meeting you both will certainly be one of those memories. It would be our pleasure to welcome you back to your home away from home at Grand Mercure Seoul Yongsan. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mr. B. D., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your wonderful 5-star review. Thank you very much for your heartfelt and wonderful review. We are truly delighted to know that your family stay at Grand Mercure Seoul Yongsan felt like a home away from home, and that the comfort of our residence, facilities, and warm hospitality made your time with your little daughter especially memorable. As an ALL – Accor Live Limitless Silver member, we are also pleased to know that you enjoyed your experience with us and felt well recognised throughout your stay. It is wonderful to hear that the early check-in and late check-out were helpful for your family. We will be sure to share your kind compliments with Ally, who assisted you with your check-in, as well as our Valet Team for their warm greetings and helpful assistance throughout your stay. I am also very happy that you remembered the French lady who assisted you during your stay — that was me! It was truly my pleasure to assist your family, and your kind words mean a great deal to me personally. Thank you once again for your generous recommendation and for choosing Grand Mercure Seoul Yongsan. We look forward to welcoming you and your family back. You will always be welcome at your home away from home in Seoul. ❤️ Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Mr. A. D., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for choosing us and for taking the time to share your feedback. We are delighted to know that you had a pleasant stay and were particularly satisfied with the service provided by our team. Your perfect 100/100 rating for our team is a great encouragement to all of us, and we will be sure to share your kind words with our colleagues. We are also pleased that you enjoyed your overall experience and would recommend our hotel to others. As you are not currently an ALL Accor member, we hope you will consider joining the ALL Accor loyalty programme for your future stays and enjoy its various benefits. We look forward to welcoming you and your partner back to Grand Mercure Ambassador Seoul Yongsan for another enjoyable stay. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan