Dear Nick, We very much appreciate your comments regarding your stay at the Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

강영현 고객님, 저희 그랜드 머큐어 앰버서더 서울 용산을 방문해주시고 귀한 시간 내시어 소중한 의견 주심에 감사 드립니다. 먼저 저희 호텔의 전반적인 서비스에 대해 평가를 남겨 주신 점에 감사드리며, 고객님의 조언을 기반으로 더욱 더 세련되고 안락한 서비스를 제공하는 호텔로 거듭나도록 노력하겠습니다. 저희 그랜드 머큐어 앰버서더 호텔 앤 레지던스 서울 용산은 고객 한분 한분의 의견을 매우 소중히 생각하며 이를 더 나은 서비스 제공을 위한 기회로 생각하고 있습니다. 앞으로도 저희 호텔을 성원해 주시리라 믿으며 가까운 미래에 다시 한번 찾아 주시면 보다 나은 서비스로 만나 뵙겠습니다. 송경은 배상 Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

안녕하십니까 고객님, 알라메종 와인앤다인 매니저 김동근입니다. 저희 그랜드 머큐어 앰버서더 서울 용산을 방문해주시고 귀한 시간 내시어 소중한 의견 주심에 감사 드립니다. 우선 레스토랑 이용에 불편을 끼쳐드려 대단히 죄송합니다. 고객님께서 주신 소중한 의견 적극 수렴하여 서비스 품질 개선을 위해 서비스 교육을 진행하여 개선 할 수 있도록 노력 하겠습니다. 만족스럽지 못한 시간을 보내셨음에 다시한번 사과 말씀 드리며, 추후 다시 방문해 주신다면 보다 나은 서비스로 모시도록 하겠습니다. 감사합니다. 즐거운 하루 보내세요. 김동근 배상 Assistant Food and Beverage Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Ms. L., Season’s greetings from at Grand Mercure Ambassador Seoul Yongsan! Thank you and taking your precious time to share feedback with us. I do appreciate for your frank feedback. I would like to deeply apologize for the regrettable experience encountered in regards with the room cleaning service and incorrect information by concierge team. We have acknowledged the issue and already notified the respective teams in order to rectify immediately. Housekeeping maids have taught and instructed to provide consistent service. We do have the instruction manual and welcome binder on the tea table by the window at Junior Suite room. However if it was not in placed, I am afraid that you were not able to find. It is regretful that we should have showed it together where it was in the room in case of missing. Also, the invoice of your previous and current payment has sent to your room. Since you are currently staying with us within the hotel, please kindly share the feedback directly me or my team at front desk. I once again would like to apologize for the service shortfall and I am certainly grateful for your feedback and for bringing your disappointing experience to our attention. We will continue to working on improve service in order to avoid similar inconvenience. We will try our best for our valuable guests to deliver the flawless service with higher standard at Grand Mercure Ambassador Seoul Yongsan. Best regards, Jennifer Assistant Front Office Manager

Dear Mr. Brian B, Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Seoul Hotel and Residences Seoul Yongsan

Dear Ms. B., Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and I would like to thank you for your time and efforts to share your recent experience with us. I am very pleased to see your positive and encouraging comments. Grand Mercer Ambassador Hotel and Residences Seoul Yongsan Hotel is an up-scale hotel for both business and leisure in Seoul Dragon City; the largest hotel complex in Korea which closely located to the Yongsan railway and subway station. It is wonderful to learn that you have enjoyed our Deluxe 2bedroom suite with fully equipped kitchen. Once again, thank you so much for your recent stay and sharing your kind comments. I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Dear Mr. Sang Cheun P Warm greeting from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan Thank you very much for taking the time to write such a lovely review about your stay. I really do have a team that pride themselves on delivering award winning service, so I am very pleased to hear that you felt our service and facilities did not let you down. We strive to provide our customers with highest quality all the time and please stay tuned.☺️ Happy New Year’s Day! Yours sincerely, Daeil Lee as Front Office Manager

Dear tOp129, I really do appreciate you taking the time to leave your kind comments following your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. I was so happy that you enjoyed all aspects of your stay with us and received an good service from my brilliant team. And we look forward to welcoming you back to us soon in the near future. My kindest regards, Daeil Lee as Front Office Manager

Dear Mr. taishanl Thank you so much for taking the time to complete a review following your recent stay with us. I am pleased you enjoyed your visit overall although I was hugely disappointed to note that we did not live up to your expectations. Aspects that you pointed out are linked to basic manual and that’s very shame on me about incidents that you encountered. 1. ID check – It’s reason for security and safety of our valuable guests in case of any emergency. And it’s another reason to recognize guests in terms of managing guests data base. 2. To register vehicle’s license plate number/ To issue 1 more extra key for power charge/To secure deposit/ Room Cleanliness – I will address to stick to basic manual through regular and continuous training. 3. To play mobile phone in the guests’ area –It is true for staff to carry mobile phone because it can be tool of guest assistance. However, I let staff pay attention to use mobile phone if need, just in front of a guest who seeks for specific information. 4. Coffee or Tea preference order –In spite of one of our manual to place an order it, it’s missing. It's shared within team to prevent same issue from happening. On behalf of the entire team, we remain at your service at any time and we cannot wait until you return to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank for your loyalty to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and we strive to provide our customers with highest quality all the time and please stay tuned. Happy New Year and best wishes, Hasmin Hwang as Hotel Manager

Dear Mr. or Ms. rolfb19 What a fantastic review, I was thrilled to read that you enjoyed your stay especially by our friendly and experienced staff who made the real difference to you. We will definitely share your valuable review within whole team. As you had Platinum Member privilege, we extended step by step benefits according to ALL membership level. Thank you for your loyalty toward us and Accor brand. On behalf of the entire team, we remain at your service at any time and we cannot wait until you return back to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Wish a Happy New Year to you and your family. ☺️ Warm regards, Hasmin Hwang as Hotel Manager