Novotel Suites Ambassador Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.4/5 784 reviews

Novotel Suites Ambassador Seoul Yongsan - Image 1
Novotel Suites Ambassador Seoul Yongsan - Image 2
Novotel Suites Ambassador Seoul Yongsan - Image 3
Novotel Suites Ambassador Seoul Yongsan - Image 4

Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Each room with semi kitchen

  • Luxurious premier lounge

  • Restaurants, bars, convention spaces, and other facilities in the Seoul Dragon City complex

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Suites Ambassador Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  784 reviews

Customer review rating 1.0/5

Yuhan H. Friends - Confirmed reviews ALL

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for taking the time to share such a detailed and thoughtful account of your stay. We are pleased to know that you enjoyed the spaciousness, comfort and view of your suite. It is particularly disappointing for us to learn that, despite this positive experience in the accommodation, the service you received after check-out ultimately left you with such a different impression of your stay. We sincerely apologize for the disappointment and frustration caused by your luggage storage experience. We fully understand why this was concerning, particularly given the circumstances you described and, more importantly, the way your concern was addressed when you returned to collect your belongings. Regardless of the circumstances, we recognize that you should have felt confident that your luggage was being handled appropriately and that your concerns would be met with clear, attentive assistance. We are equally sorry to hear that some of your interactions with our Front Office team felt impersonal. Hospitality is not simply about completing procedures; it is also about making our guests feel welcomed, listened to and properly cared for. Your comments are therefore especially valuable to us, as they highlight an area where we need to look more closely at the guest experience we provide. Please be assured that your feedback regarding both the luggage storage experience and the Front Office service will definitely be shared with the relevant departments for careful review and follow-up. We will also take your comments into consideration as we continue working to ensure that our service is consistent and attentive throughout the entire guest journey, including after check-out. As an ALL Gold member, we sincerely appreciate the trust you placed in Novotel Suites Ambassador Seoul Yongsan. We regret that the final part of your visit overshadowed what you had otherwise found to be an enjoyable stay, and we would be grateful for the opportunity to welcome you back in the future and provide an experience that better reflects the care and hospitality we aim to offer every guest. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 3.0/5

Bo Q. Couples - Confirmed reviews ALL

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you for taking the time to share your detailed feedback following your recent stay with us. As an ALL Classic member, we sincerely appreciate your support and for choosing to stay with us. We are pleased to know that you had a positive arrival experience; however, we sincerely apologize for the inconvenience caused by the repeated omission of replacement towels and bathrobes after housekeeping service. We understand how frustrating it must have been to contact our team multiple times during your stay for items that should have been prepared in advance. Your feedback has been shared with the relevant department to reinforce our housekeeping procedures and ensure greater attention to detail. Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the comfortable and seamless experience you expected from Novotel Suites Ambassador Seoul Yongsan. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.5/5

Ka E. L. Families - Confirmed reviews ALL

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed our convenient location and had an overall pleasant experience. As an ALL Platinum member, we sincerely appreciate your continued loyalty and support. Your feedback is valuable to us, and we will continue to review our services and facilities to provide more comfortable and satisfying experiences for our guests. Thank you once again for choosing Novotel Suites Ambassador Seoul Yongsan. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 0.5/5

Taksh A. Friends - Confirmed reviews ALL

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you for taking the time to share your feedback following your recent stay with us. We sincerely regret to learn that your stay was affected by the air conditioning in your room. Please accept our heartfelt apologies for the discomfort you experienced, especially during the warm summer weather. We understand how important a comfortable room temperature is, and we are truly sorry that we did not meet your expectations. Please be assured that your comments have been shared with our Engineering team for a thorough inspection and the necessary measures to help prevent similar situations in the future. We also sincerely appreciate your continued support as an ALL Classic member. Although we understand that this experience was disappointing, we hope you will give us another opportunity to regain your trust and provide you with the comfortable stay you rightfully expect from us. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.5/5

Khin K. L. Business - Confirmed reviews ALL

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you for sharing your thoughtful feedback following your recent business stay with us. We are especially pleased to know that returning to a fresh and well-prepared room each day made your stay comfortable and enjoyable. Your kind recognition of our housekeeping team's dedication to cleanliness and attention to detail is truly appreciated and will serve as wonderful encouragement to them. We are also grateful for your continued support as an ALL Classic member. It is always our pleasure to welcome valued members of our loyalty programme, and we hope to provide you with another pleasant and seamless experience during your next visit. We look forward to welcoming you back again soon. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Other web-users rate our hotel

  • 587 reviews 9.3/10 Location
  • 786 reviews 8.7/10 Room
  • 583 reviews 7.6/10 Service
  • 316 reviews 8.7/10 Comfort
  • 258 reviews 8.6/10 Cleanliness
  • 204 reviews 8.2/10 Amenities
  • 104 reviews 7.7/10 Breakfast
  • 73 reviews 9.5/10 Wellness Area

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Seoul Hotels