Novotel Suites Ambassador Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.4/5 921 reviews

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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Each room with semi kitchen

  • Luxurious premier lounge

  • Restaurants, bars, convention spaces, and other facilities in the Seoul Dragon City complex

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Suite

Junior Suite Room with 1 King Bed and Premium Sofa Bed

Photo out of - Junior Suite Room with 1 King Bed and Premium Sofa Bed

Room with 1 King bed and premium sofa convertible into bed. Free WIFI, safe, coffee & tea making facilities, a semi-kitchen and bathroom with shower.

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 4 pers. max
  • 40 m² / 430 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

The Deluxe Suite Room is impressive with its sensible interior decoration and convenient kitchen. Optimized for mid to long-term staying guests, each suite room comes with optimized equipment and services for guests to enjoy high-end lifestyle.

  • Views:

    City View or River side

Max. number of persons
3
Area
From 66 m² / 710 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Studio/kitchenette
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

The Deluxe Suite Room is impressive with its sensible interior decoration and convenient kitchen. Optimized for mid to long-term staying guests, each suite room comes with optimized equipment and services for guests to enjoy high-end lifestyle.

Max. number of persons
3
Area
From 66 m² / 710 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Novotel Suites Ambassador Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 264 rooms
  • 4 rooms for people with reduced mobility
  • 264 non-smoking rooms
  • 15 floors

Languages spoken at the hotel

  • English
  • Japanese
  • Korean
  • Chinese Mandarin

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Currency exchange

  • Currency exchange

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Well-being

SWIMMING POOL

  • Covered
  • On site

GYM

  • On site

SAUNA

  • On site
  • On site
  • Indoor parking
  • Private
  • 600 parking spaces
  • Parking opened 24/7

Accessibility

  • Elevators

The 26

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Brasserie <THE 26> features a variety of food menus & cocktails. You can also enjoy a panoramic city view of Yongsan during the day and glittering night view in the evening.

PREMIER LOUNGE

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Enjoy top-notch service with panoramic views of the Han River on the 26th floor Novotel Premier Lounge.

During the period when the Novotel swimming pool is closed on weekdays, in-house guests may use the swimming pool on the 6th floor of Grand Mercure as an alternative facility.

With a variety of fitness equipment and instruction from a professional trainer, you can maintain your body's balance and health by strengthening your muscles, reducing weight, and improving your flexibility.

To make a once-in-a-lifetime moment everlasting, The Wedding at Seoul Dragon City can make your dream wedding come true by offering three customized themes of stunning weddings to satisfy your taste and preference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  921 reviews

Customer review rating 4.5/5

Ching H. T. Friends - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback following your stay at Novotel Suites Ambassador Seoul Yongsan. We are delighted to know that you had an enjoyable stay and appreciated our facilities and the hospitality of our team. At the same time, we sincerely apologize for the inconvenience you experienced during breakfast. Your comments are valuable to us and will be shared with the relevant team for further review and improvement. We truly appreciate your feedback and look forward to welcoming you back for an even more pleasant stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.0/5

Jorge T. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback following your stay at Novotel Suites Ambassador Seoul Yongsan. We are pleased to know that you found your room comfortable and appreciated its cleanliness. At the same time, we sincerely regret that the layout of our hotel complex and the arrangement of shared facilities caused some confusion and inconvenience, particularly when accessing facilities such as the swimming pool. We understand that moving between different hotel buildings may not always be convenient, and we appreciate you bringing this to our attention. Your feedback is valuable as we continue to improve the clarity of information provided to our guests. We hope to have another opportunity to welcome you and provide you with an even more seamless stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 5.0/5

Patel B. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Rebecca O. Friends - Confirmed reviews ALL

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for sharing your wonderful feedback. We are delighted that you enjoyed our convenient location and found your accommodation clean and comfortable. It is also pleasing to know that your booking experience through our website was smooth and easy to navigate. We truly appreciate your excellent rating and recommendation. Your support means a great deal to our team, and we look forward to welcoming you back for another pleasant stay in Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 5.0/5

Anthony D. Couples - Confirmed reviews ALL

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for your lovely feedback. We are delighted that you enjoyed the warm welcome, beautiful accommodation, and convenient access to public transportation. It is especially rewarding to know that you had such a positive stay with us. We truly appreciate your support and look forward to welcoming you back for another memorable visit to Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Thank you for sharing your feedback following your stay at Novotel Suites Ambassador Seoul Yongsan. We are delighted to know that you had an enjoyable stay and appreciated our facilities and the hospitality of our team. At the same time, we sincerely apologize for the inconvenience you experienced during breakfast. Your comments are valuable to us and will be shared with the relevant team for further review and improvement. We truly appreciate your feedback and look forward to welcoming you back for an even more pleasant stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.0/5

Jorge T. Couples - Confirmed reviews ALL

The hotel is located away from main areas but connected to line 1 by 10min walk bridge. The confusing part is that they have 4 hotels that share facilities and it’s not really convenient to change hotels to use the pool for example.

Dear Guest, Thank you for sharing your feedback following your stay at Novotel Suites Ambassador Seoul Yongsan. We are pleased to know that you found your room comfortable and appreciated its cleanliness. At the same time, we sincerely regret that the layout of our hotel complex and the arrangement of shared facilities caused some confusion and inconvenience, particularly when accessing facilities such as the swimming pool. We understand that moving between different hotel buildings may not always be convenient, and we appreciate you bringing this to our attention. Your feedback is valuable as we continue to improve the clarity of information provided to our guests. We hope to have another opportunity to welcome you and provide you with an even more seamless stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 5.0/5

Patel B. Solo - Confirmed reviews ALL

Was an awesome experience and would def recommend in future stay. Had a friendly encounter and environment with everyone and the workers were very helpful. Took time to answer my questions and guided me for my things to do/activities. My main was the fitness center and was not disappointed. And breakfast was awesome. Would recommend a bigger beds for the suites that I stayed.

Customer review rating 5.0/5

Rebecca O. Friends - Confirmed reviews ALL

Great location, clean & comfortable rooms.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for sharing your wonderful feedback. We are delighted that you enjoyed our convenient location and found your accommodation clean and comfortable. It is also pleasing to know that your booking experience through our website was smooth and easy to navigate. We truly appreciate your excellent rating and recommendation. Your support means a great deal to our team, and we look forward to welcoming you back for another pleasant stay in Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 5.0/5

Anthony D. Couples - Confirmed reviews ALL

Great arrival service and super easy to get to the subway.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for your lovely feedback. We are delighted that you enjoyed the warm welcome, beautiful accommodation, and convenient access to public transportation. It is especially rewarding to know that you had such a positive stay with us. We truly appreciate your support and look forward to welcoming you back for another memorable visit to Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.5/5

Su H. K. Business - Confirmed reviews ALL

The location was great with spacious room with great view. For breakfast buffet, no change on menu at all for almost 1 week during my stay (3days at Novotel Suites and another 3 days at Novetel Hotel)

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for sharing your feedback and for choosing to stay with us across both properties. We are pleased that you enjoyed the spacious accommodation, beautiful views, and convenient location. At the same time, we appreciate your comments regarding breakfast variety, particularly during an extended stay. Your feedback will be shared with the relevant team for review as we continue to enhance our dining experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 5.0/5

Sunny W. K. Families - Confirmed reviews ALL

We truly enjoyed our stay for two nights there. Carmen and John helped us with smooth check in greeting me as very welcomed platinum member. Their excellent service made our stay exceptionally comfortable. Whenever, in Seoul, I will now always stay here. Superb location. Can’t fault anything at all here.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for your wonderful feedback and continued trust in our hotel. We are delighted to know that you felt warmly welcomed and enjoyed such a comfortable stay with us. Your kind words about our team and your intention to return whenever you visit Seoul are truly appreciated and mean a great deal to us. We look forward to welcoming you and your family back for another exceptional stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 2.0/5

Goncalo F. R. Business - Confirmed reviews ALL

I don't recall ever having such a poor experience at an Accor hotel — particularly disappointing, as these were respectively my 31st and 32nd nights spent at the group's hotels in 2026. The check-in and check-out went smoothly, and the staff were pleasant and kind. The room was also nice and clean. However, the staff supporting the premium lounge were unhelpful and unfriendly. One staff member in particular seemed to assume we were not entitled to access the lounge, after requesting information to check, was not careful enough to counter-check and return to questioning us, a platinum and a diamond member with one guest. The signage was also misleading: as you exit the elevator, a sign indicates the direction to the lounge, when in fact it must be accessed through the restaurant. Finally, we used the lounge from around 12 pm to 2 pm. drunk water and coffee. When we returned shortly after 4 pm, there were 5–6 uncleaned tables — including ours, and no guests around. We also found it hard to understand that lounge access is restricted to teatime and cocktail hours only — this defeats the purpose of offering high-tier members a comfortable space to relax and work throughout the day.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for taking the time to share such detailed feedback with us. We sincerely regret that your experience fell short of expectations, particularly given your continued loyalty to Accor and the many nights you have spent at our hotels. While we are pleased to learn that your check-in and check-out were smooth and that you were satisfied with your suite, we are truly sorry that your experience with our Premium Lounge team did not reflect the attentive and welcoming service you should expect. We also appreciate your comments regarding lounge access verification, directional signage, table cleanliness, and the lounge's operating arrangements. We understand how important these aspects are to creating a comfortable and seamless experience for our valued ALL members. Please accept our sincere apologies for the disappointment and frustration caused. Your feedback has been carefully noted and will be shared with the relevant departments for review and improvement. We greatly value your loyalty and regret that we did not deliver the level of recognition and service you anticipated. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a more positive experience. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 3.5/5

Ju M. L. Business - Confirmed reviews ALL

Good location, but wished that airport limousine bus pass the hotel would be better.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for staying with us on your business trip and for sharing your feedback. We are pleased to know that you appreciated our convenient location and had an overall comfortable stay. We understand that having an airport limousine bus stop directly at the hotel would make travelling even more convenient. Thank you for sharing this suggestion with us. Your feedback is valuable, and we will share it with the relevant team for review. We appreciate your comments and hope to have the opportunity to welcome you back for another pleasant stay in Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 2.5/5

Sarah H. Couples - Confirmed reviews ALL

The rooms are fine and the level 26 reception area looks good. However, the pool is not available half the week and even then more than once a day, the lobby bar has no white wine and room service refuses to provide milk for in- room coffee machine. There's nowhere to eat if you arrive at 10.30 pm and the concierge has no local recommendations. This lack of hospitality is structural. We felt unwelcome, didn't enjoy our visit and won't come back.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for choosing to stay with us and for taking the time to share your candid feedback. While we are pleased to know that you found your suite comfortable and appreciated the reception area, we sincerely regret that the overall experience did not meet your expectations. We understand how important consistent service, clear communication, and thoughtful assistance are to a welcoming hotel experience. We are sorry that aspects of our service availability and arrangements left you feeling unwelcome during your visit. Your comments have been carefully noted and shared with the relevant departments for review and improvement. We truly appreciate you bringing these concerns to our attention, particularly as an ALL Gold member. Although we regret that your stay left you with this impression, we sincerely hope to have another opportunity to welcome you back and provide an experience that restores your confidence in our hotel. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.5/5

Scott D. Business - Confirmed reviews ALL

Comfortable room, good availability of services

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for sharing your feedback. We are pleased to know that you found your room comfortable and appreciated the services available throughout your stay. We also appreciate your comments regarding the replacement of towels and bathrobes. Your feedback has been shared with the relevant departments for their review as we continue to support more thoughtful and sustainable housekeeping practices. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back for another comfortable stay in Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.5/5

Sue C. Couples - Confirmed reviews ALL

Great large suite with nice view. Breakfast was fabulous. Facilities were very good - gym, spa etc

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you very much for choosing to stay with us and for sharing your thoughtful feedback. We are delighted to know that you enjoyed the spacious suite, pleasant view, and the overall facilities during your stay. We also appreciate your feedback regarding your arrival experience. Your comments have been carefully noted and shared with the relevant department for their review and consideration. Thank you again for your kind recommendation. We look forward to welcoming you back for another enjoyable stay in Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.5/5

Susan S. Couples - Confirmed reviews ALL

We enjoyed our stay. It was a very crowded being so close to the mall and during a holiday. The rooms were very nice and the breakfast was very tasty.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you very much for choosing to stay with us and for sharing your thoughtful feedback. We are pleased to know that you enjoyed your stay and appreciated the spacious accommodation and breakfast. We also appreciate your comments regarding the breakfast pricing arrangements. Your feedback has been carefully noted and shared with the relevant department for their review and consideration. Thank you again for your kind recommendation. We look forward to welcoming you back for another enjoyable stay in Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.5/5

Gary E. Couples - Confirmed reviews ALL

On this trip, we were Seoul 3x. We generally prefer to rent apartments in well-located areas for the space and in-unit washer/dryer. We missed this Novotel Suites Ambassador Seoul Yongsan earlier, because its website doesn't explicitly mention the in-room washer/dryer. Our suite at this hotel, while not huge, is well proportioned & was comfortable for our stay. The washer/dryer is perhaps our most valued amenity. The hotel provided a small bottle of detergent each day. The other pluses include the location of the hotel, which is attached via a covered elevated walk way to the Yongsan train station, which has several lines. The station has at least 3 malls and several food & restaurant courts connected to the station. Tips: We already mentioned on Tripadvisor that the kitchenette doesn't have any plates to reheat snacks. We simply borrowed a couple of plates during our stay. Each day, the hotel provided 2 bottles of water, 1 caffeinated coffee pod & 1 decaf pod. We could have asked or trade the decaf pod for another caffeinated pod, but it was simpler to just get the coffee we needed from eMart in the mall. (There's a convenience store in the hotel complex as well.) One of the best parts was the staff. Everyone from the Reception, Concierge, to the Housekeeping Team was very professional, warm, kind, & service-oriented. The staff is to be commended.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you very much for choosing to stay with us and for sharing such a thoughtful and detailed review. We are delighted to know that you enjoyed your stay and that our team contributed to making your time with us comfortable and pleasant. We also appreciate your candid feedback regarding the in-room amenities. Your comments have been carefully noted and shared with the relevant department for their review and consideration. Your kind recognition of our team is especially appreciated and will be shared as a wonderful encouragement. Thank you again for your support as an ALL Classic member, and we look forward to welcoming you back on your next visit to Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.5/5

James Y. Families - Confirmed reviews ALL

My family enjoyed our stay at Novotel suites. Our room was spacious with a comfortable bed. It was nice to have a microwave and good coffee machine. We also used the combination washer and dryer but it can only handle a small load. The staff were friendly and accommodating, especially Millie at the reception desk. We would definitely stay there again when returning to Seoul.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you very much for taking the time to share your thoughtful feedback with us. We are delighted to know that you and your family enjoyed the comfort of your suite and found our location and facilities convenient for your stay. We also appreciate your constructive feedback, which is valuable as we continue to enhance the overall guest experience. It is especially wonderful to know that our team helped make your arrival warm and welcoming and that you would consider staying with us again on your next visit to Seoul. We look forward to welcoming you and your family back to Novotel Suites Ambassador Seoul Yongsan. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.5/5

Hyun W. K. Business - Confirmed reviews ALL

Location better than expected, with taxies available on call, within 15 minutes from Itaewon, and 20 minutes from center of Seoul, so the location is not much to worry about. Suites has separate elevators to the novotel so the waiting time for the elevators was really good.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed a comfortable stay and found our location more convenient than expected, particularly with the easy access to transportation and the separate elevator access for Novotel Suites. We also appreciate your constructive feedback regarding breakfast and Wi-Fi connectivity. Your comments are valuable to us and will be carefully considered as we continue to improve the overall guest experience. Thank you as well for choosing to stay with us as an ALL Accor Classic member. We look forward to welcoming you back to Novotel Suites Ambassador Seoul Yongsan on your next visit to Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 3.5/5

Hiu L. C. Families - Confirmed reviews ALL

The location and the view is great. However, a black hair was found from the bath towel and also there were some words written on the paper of water bottle which is weird. The service is great just confused about a 5 star hotel will have these minor mistakes.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for choosing to stay with us and for taking the time to share your candid feedback. We are pleased to know that you enjoyed our convenient location, the view, and the service provided by our team. At the same time, we sincerely regret the lapses you encountered during your stay. We understand that details such as room cleanliness and the condition of in-room amenities are particularly important, especially when staying at a five-star hotel. Your comments have been carefully noted and shared with the relevant departments for their review and consideration. We truly appreciate you bringing these concerns to our attention, as your feedback helps us identify areas where greater attention is needed. We hope to have the opportunity to welcome you back and provide an experience that better reflects the standards you expect from us. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 5.0/5

Brad O. Solo - Confirmed reviews ALL

The hotel is in decent shape nothing exciting here,

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to know that you had an overall positive experience and that you were particularly satisfied with the attentiveness of our dining team, as well as the cleanliness of the hotel. We also appreciate your comments regarding the overall service experience. Your feedback has been carefully noted and shared with the relevant departments for their consideration as we continue to enhance our service standards. Thank you once again for your continued trust as an ALL Diamond member and for your generous recommendation. We look forward to welcoming you back to Novotel Suites Ambassador Seoul Yongsan. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 3.5/5

William H. Families - Confirmed reviews ALL

Luxurious rooms and facilities, however having different tiers for who can use what (ie. spas/saunas, lounges, restaurants) made the experience feel status driven and and exclusionary

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for choosing to stay with us and for sharing your candid feedback. We are pleased to know that you appreciated the quality of our suites and facilities, while we also understand your concerns regarding the different access arrangements available throughout the property. We recognize that a comfortable hotel experience should feel welcoming and inclusive, and we are sorry that certain aspects of our facilities and service structure left you with a different impression. Your feedback has been carefully noted and shared with the relevant departments for their consideration. We sincerely appreciate you taking the time to share your perspective. Your comments are valuable to us as we continue to improve the overall guest experience, and we hope to have the opportunity to welcome you again in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 5.0/5

Michelle B. Solo - Confirmed reviews ALL

From the time I stepped out of the hotel van, I was treated very well. I have no complaints. I was extremely pleased with the room, services and accomodations. The hotel had everything I needed and I didn't have to wander around looking for it.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you very much for choosing to stay with us and for sharing such a thoughtful review. We are delighted to know that you had a relaxing and comfortable stay and that our team was attentive and responsive throughout your visit. It is especially rewarding to hear that you found everything you needed within the hotel and were able to enjoy your stay with ease. We truly appreciate your kind recognition of our team’s care and the overall comfort of your suite. Your positive feedback is a wonderful encouragement to all of us, and we are grateful for your continued trust as an ALL Classic member. We look forward to welcoming you back to Novotel Suites Ambassador Seoul Yongsan for another comfortable and enjoyable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

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  • 339 reviews 8.9/10 Comfort
  • 278 reviews 8.2/10 Cleanliness
  • 226 reviews 8.2/10 Amenities
  • 128 reviews 6.8/10 Food
  • 109 reviews 7.5/10 Breakfast

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