Novotel Suites Ambassador Seoul Yongsan

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Novotel Suites Ambassador Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.4/5 278 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Each room with semi kitchen

  • Luxurious premier lounge

  • Restaurants, bars, convention spaces, and other facilities in the Seoul Dragon City complex

Hotel location

Novotel Suites Ambassador Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

Telephone +82 2-2223-7501

Fax +82 2-2223-7778

Contact email

  • INCHEON INTERNATIONAL AIRPORT: 

  • By plane

    INCHEON At 57km / 35 miles - Shuttle paying

  • By train

    SINYONGSAN STATION At 0km / 0 miles

  • By train

    YONGSAN STATION At 0km / 0 miles

GPS:37.53177, 126.9631

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

An unforgettable experience! Large, well-designed, the suite includes a separate lounge and a bathroom. It offers unbeatable facilities: King bed or 2 Single beds, work area, washer, dryer, microwave, LED TV, free internet. Up to 2 adults and 1 child.

Our guest reviews

Our guest reviews for
Novotel Suites Ambassador Seoul Yongsan

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  278 reviews

TripAdvisor Rating  4.0/5  176 reviews

Good Stay

Customer review rating 4.5/5

Tiara Friends - Confirmed reviews ALL

I chose this spot for a staycation and I thoroughly enjoyed it. There was a bit of miscommunication about my food allergies, but they quickly fixed the problem and I was able to continue to enjoy my stay. The bed was very comfortable and having a washing machine in room was very useful. I was also able to enjoy some of the food at the hotel. It was very delicious. I'd love to come again.

Ok Stay

Customer review rating 4.0/5

Dan Couples - Confirmed reviews ALL

Satisfied overall, dissatisfied with the parking option.

Dear Kwangil N., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Donald Cha Assistant Front Office Manager

Good Times

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

I was delighted to stay in the highest floor. Food was great, location was great as it is short walking distance to Yongsan station. My only issue that I had was when I tried to book another day, via the room I was currently in, I was immediately told that they we were all booked/sold out and I needed to leave. It seemed like the woman didn’t even check to if she could accommodate us. I immediately got off the phone and book the same room on the Novotel website without ANY issues. This was extremely disappointing and inconvenient because we had to check out, wait three hours, then check back in. We ended up losing 3 hours in our day plans. This could have all been avoided if the woman would’ve just took the time to check if we could keep the room we were already in.

Nice View

Customer review rating 3.5/5

Hazel M. Business - Confirmed reviews ALL

I stayed on the 32nd floor, a suite room. The view was amazing. As a platinum member I get to enjoy the breakfast & evening cocktail at the lounge on the 26th floor. All sounded good until the breakfast que was more than a 30mins wait! Apparently it’s always overcrowded on weekends- so I was told to go to the 2nd floor- the food exchange - not a dine in - also overcrowded- I was given some boxes to do a take out to eat in my room. The buffet was the same food every morning. So I was already bored with the breakfast by day 3. Wasn’t what I expected when I booked a weekend trip!! Housekeeping was good, the in room menu had a good variety & the food was good. The hotel has a bridge that links to the yongsan station & also some malls. Easy access. There are several hotels that’s connected together to form the Dragon City. Worth a visit.

Dear Hazel M., Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donald Cha Assistant Front Office Manager

Great stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The service was really kind, food was great, the room was great, loved the washer/dryer.

Dear Irma S., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Donald Cha Assistant Front Office Manager

Disappointed

Customer review rating 2.0/5

Bruno Business - Confirmed reviews ALL

Spent 7 nights and so many things went wrong…

Dear Bruno G., Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donald Cha Assistant Front Office Manager

Mediocre room service and entertainment options not a good look for Novotel Suites

Customer review rating 1.5/5

Hc Families - Confirmed reviews ALL

For a supposedly five star hotel, this experience was definitely dissatisfying due to two main reasons. Probably the biggest issue was the fact that the suites lacked any sort of Video on Demand or Netflix/streaming options--which was deliberately not mentioned before check-in. For the demanded price, in 2021, during the COVID-19 pandemic, the lack of this option and its intentional obfuscation was simply appalling. What's more baffling is that we were told that only some suites have the Netflix option, which devolves what should be a five-star hotel experience to a "Squid Game" of sorts where only the lucky survive with what should be basic in-suite entertainment. This dearth of entertainment options was topped by lackluster, and therefore perceived as quite expensive, room service. Coming in, we were excited and more than happy to spare no expense in exploring the room service options. However, what we got instead of a five-star worthy dessert was a mouth-numbing, frigid panna cotta that was not only extremely cold but literally frozen solid (a proper panna cotta should be soft enough that it should quiver when you barely touch it)! Desperate for relief, we turned to the pumpkin cheesecake, which to our horror was also about as cold and hard as a refrozen store-bought ice cream. To add insult to injury, they didn't even offer ice cream options in their room service menu. Overall, I would say this experience was not a good look for this hotel or its company, as the issues that I mentioned were not limited to service itself (check-out staff was rather unresponsive and aloof when we noted the issues) but rather managerial, structural problems within the menu, service structure, and the entire system.

Dear Ho Young C., Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donald Cha Assistant Front Office Manager

Good location and easy access to public transportation

Customer review rating 4.0/5

Kate Business - Confirmed reviews ALL

Overall satisfied. Room cleaning can be improved. One house-keeping staff came into a room without ringing a bell which was annoying as I was in the middle of the meeting.

Dear Hyun Jin P., Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donald Cha Assistant Front Office Manager

Nice Worcation for 36 Hours

TripAdvisor rating 5.0/5

Daydream15564947693 TripAdvisor review

I have reserved the hotel from Accor All app. I have booked the Indulgence Package, and the staffs graciously upgraded my Junior Suite to Deluxe Suite(thanks to my Accor Gold status) The room was clean and well designed, able to host two-people-at-work. The food at The 26 was delicious, yet the signature Mega Burger from the Megabite was a little bit disappointing(too much grilled veggies). Because of Covid19, some F&B outlets offer limited services; the hotel is famous for its fine outlets such as Sky Kingdom, Food Exchange, InStyles, covering wide spectrum from economic scale to luxury level. If you want to enjoy the full service, you should stay during the weekends. It was a shame that I didn't receive the usual Welcome Amenities(+Letter) usually the Accor chain offers to their Gold-Level-And-Above members, but since they have upgraded the room for 36 Hours, I chose not to claim about it. I would like to revisit the property sooner or later.

Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donald Cha Assistant Front Office Manager

Well located. Clean and nice place!

Customer review rating 5.0/5

이. Couples - Confirmed reviews ALL

It was very nice weekend at Novotel sweet! Will stay this weekend as well!

Dear Jae Hyo L., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Donald Cha Assistant Front Office Manager

Good Stay turned below average

Customer review rating 1.5/5

Danl Business - Confirmed reviews ALL

I am a platinum member, travelled with my junior colleague from the US to South Korea for business. Novotel Yongsan offered a good value for my 3 days stay in Seoul. A lead staff handled/miscommunicated at the executive lounge on the 26th floor on Thursday July 1, which made my trip unpleasant. We stayed past 7:30pm (a normal closing time of the executive lounge) and left around 8:30pm, I picked up a couple of soft drinks (~ $3 or $5 each) on our way out. The lead staff approached and informed me that the hotel does not allowed to take the drinks out after 7:30pm, however he "will not charge this one time, please don’t do again next time". I would be happy for pay for the soft drinks, however his English was not good enough to convey the message, i felt embarrass in front of my junior colleague. In my previous trips, I stayed at Novel Ambassador Doksan, Swissotel (encouraged) in Singapore and had no problem of taking out beverage during and after hours of the executive lounges. Hope your staffs are trained to better handle the same situation next time.

Dear Hoang L., Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donald Cha Assistant Front Office Manager

Good stay

Customer review rating 4.5/5

Soyoung K. Couples - Confirmed reviews ALL

We spent 3 nights before we fly back to Copenhagen and it was a perfect choice to stay at Novotel Suites Ambassador Seoul Yongsan especially since both of us had to work in the Central European Time Zone. The room was spacious and well equipped, we thoroughly enjoyed the great view of N tower day and night. The housekeeping service was very thoughtful and consistent. One disappointing part was the breakfast, perhaps we went down too close to the ending time.

Dear Soyoung K., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia Moon Front Desk Manager Novotel Suites Ambassador Seoul Yongsan

Best facilities and friendly service

TripAdvisor rating 5.0/5

Sang Cheun P Business - TripAdvisor review

The best facilities and overwhelming scenery are excellent. It also satisfies with a professional service system. However, the fact that two hairs came out of the room's towel indicates a decline in the quality of the room service. It wasn't like that before, but something seems to have changed recently. If they're more interested in the cleanliness of the room's equipment, i can say it's the best hotel.

Dear Sang Cheun P Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; there your feedback is important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regard and Thanks, Olivia Moon Front Desk Manager Novotel Suites Ambassador Seoul Yongsan.

Fine hotel

Customer review rating 5.0/5

K. Solo - Confirmed reviews ALL

Everything was excellent.

Dear Dong Ryeol K., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

excellent hotel

TripAdvisor rating 5.0/5

haico v Business - TripAdvisor review

excellent hotel close to yongsan station, which makes it easy to travel throughout Seoul. Rooms are very modern and comfortable. No noise and a good bed make it a pleasure to stay. Around the hotel all is quiet in the evening, so if you are looking for lively entertainment it's a 5 min taxi ride.

Dear haico v, We thank you very much for sharing your recent experience at Novotel Suites Ambassador Seoul Yongsan. We are glad that you enjoyed the proximity of Yongsan subway and train station, the modern and comfortable room and the quality of our bed. At Novotel, it is our commitment to provide exertional service and it is heartening to learn that you were wowed in your global experience with us. We look forward to welcoming you back in the near future! With warm regards, Maxime Beyer Cluster Guest Experience Manager Seoul Dragon City

Friendly staff, but insufficient hardware.

TripAdvisor rating 3.0/5

hoonssss TripAdvisor review

I don't understand that there is no smart TV function and Netflix. I was also disappointed the brand of Bluetooth speaker in the room. Please increase the drink options at the lounge. But most of staff was nice and kind.

Dear hoonssss, Thank you for sharing with us your recent experience in the Novotel Suites Ambassador Seoul Yongsan. We are sorry for any inconvenience we have may caused you regarding the TV and the Bluetooth speaker in the room. Kindly note that our 55 Inch TV and Bluetooth speaker, are similar compare to others Novotel around the world following the standards. It is well noted concerning the drink options. Your comment has been shared accordingly in order to improve the quality of our service quickly. We are glad to learn that our staff was nice and kind. I will definitely share your kind words, and I am sure this will be the best recognition to them. You are more than welcome for another stay with us. Warm regards, Maxime Beyer Cluster Guest Experience Manager

Evrything is just normal

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

There is no any of particular service so everythig is just normal. The crew in there is not kind. And the TV in a room is not good enough to watch.

Was good staying

TripAdvisor rating 5.0/5

yundo01jung TripAdvisor review

It was good experience. I could feel the hospitality from the hotel from the bigining. The room condition was good and food as well. The one thing.. Manggo Binggu was not available due to the sold out.. that thing I was little bit upset. Thank you for the service anyway.

Dear yundo01jung, We thank you very much for your feedback after your recent stay in the Novotel Suites Ambassador Seoul Yongsan. It is heartening to read your kind words such as ''was good staying'' or ''was good experience''. At Novotel, we strive for excellence, and we are delighted to see that all our efforts have been duly recognized. We are sorry for any inconvenience caused of the Mango Bingsu. Indeed, it is not available anymore, and we will definitely improve our communication on it. Once again, thank you, and we look forward to welcoming you back in the near future. With warm regards, Maxime Beyer Cluster Guest Experience Manager Seoul Dragon City

Great stay at Novotel Ambassador Seoul Yongsan

TripAdvisor rating 4.0/5

Robert G TripAdvisor review

Room and beds were comfy. Great location . . . walking distance to Yongsan Station, which is both a train and subway station, and to I-Park Mall, which has everything. Friendly staff. Special thanks to Mr. Maxime Beyer, the Guest Experience manager who gave us a personal tour. Pool was awesome and so was the fitness center. No complaints.

Dear Robert G, Thank you very much for your nice words. We truly appreciate and please, rest assured that I will share your praise of words with Maxime. You are more than welcome for another great stay at Novotel Ambassador Seoul Yongsan. With best regards, Sangjun Oh Cluster Hotel Manager Novotel & Novotel Suites Ambassador Seoul Yongsan

great hotel excellent stay.

TripAdvisor rating 5.0/5

Rony K Business - TripAdvisor review

The Novotel suites has excellent and modern rooms space and facility, I was upgraded to a very nice corner suite with nice living room and separate bedroom all in best and condition, its perfect for business and leisure easy to access via the near Yongsan KTX station. The hotel team is very supportive and helpful, Highly recommend defiantly revisit.

Dear ronnyco1, Thank you for taking the time to review our hotel after your recent visit in Seoul. It is a delight and heartening to read ''great hotel excellent stay''. We are glad to learn that from the modern room, the proximity of Yongsan KTX station, to the supportive and helpful team, you have enjoyed your stay with us. Please, rest assured that I will personally share your comments with everyone and I am sure this will be the best motivation to them. Do not hesitate to contact me at maxime.beyer@accor.com, during your next visit with us. We look forward to welcoming you back in the near future. With warm regards, Maxime Beyer Cluster Guest Experience Manager Seoul Dragon City

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