Novotel Suites Ambassador Seoul Yongsan Hotel 5 stars

The best facilities and overwhelming scenery are excellent. It also satisfies with a professional service system. However, the fact that two hairs came out of the room's towel indicates a decline in the quality of the room service. It wasn't like that before, but something seems to have changed recently. If they're more interested in the cleanliness of the room's equipment, i can say it's the best hotel.

Everything was excellent.

excellent hotel close to yongsan station, which makes it easy to travel throughout Seoul. Rooms are very modern and comfortable. No noise and a good bed make it a pleasure to stay. Around the hotel all is quiet in the evening, so if you are looking for lively entertainment it's a 5 min taxi ride.

I don't understand that there is no smart TV function and Netflix. I was also disappointed the brand of Bluetooth speaker in the room. Please increase the drink options at the lounge. But most of staff was nice and kind.

There is no any of particular service so everythig is just normal. The crew in there is not kind. And the TV in a room is not good enough to watch.

It was good experience. I could feel the hospitality from the hotel from the bigining. The room condition was good and food as well. The one thing.. Manggo Binggu was not available due to the sold out.. that thing I was little bit upset. Thank you for the service anyway.

Room and beds were comfy. Great location . . . walking distance to Yongsan Station, which is both a train and subway station, and to I-Park Mall, which has everything. Friendly staff. Special thanks to Mr. Maxime Beyer, the Guest Experience manager who gave us a personal tour. Pool was awesome and so was the fitness center. No complaints.

The Novotel suites has excellent and modern rooms space and facility, I was upgraded to a very nice corner suite with nice living room and separate bedroom all in best and condition, its perfect for business and leisure easy to access via the near Yongsan KTX station. The hotel team is very supportive and helpful, Highly recommend defiantly revisit.

Great stay with friendly welcome and check-in. The room was great and everything was so modern and clean. It was great value for money. Loved the bar up at the higher level too.

Generally ok but an unplesant situation the first night due to jetlag and the in lighting system which was not explained to us in advance and the night personnel on the phone said they couldn’t do anything. The cleaning lady the next morning kindly helped us very professionally. Our room booked was great, a junior suite, amazing view but without breakfast, as all rooms are offered. The price of breakfast was quite high (30e pp)Ok, it is a 5 star hotel and the choice was good, but at least I would have liked to read in the hotel description online more about it or have being offered about. For the rest of things: amazing pool, sauna, wellness area. We were happy to stay!

Good location, walk distance to the shopping mall. Many restaurants located nearby. Hotel was clean and everything in perfect order. The room was spacious, clean and equipped with moden facilities. Staff was friendly, polite and helpful. Housekeeping was professional and gave us constant concern for our comfort. Thanks to the cleaning service for 35th floor by Mrs. Hwang Sun Ae. Thanks again for the excellent hospitality and outstanding service. I recommend this hotel for either vacation or business travel.

Always clean room, nice gym and sauna, easy access from the airport bus 6030 and ticket could purchase in the front desk with bus schedule.

A very enjoyable and trouble-free stay (as always)

I have stayed at hotels in this complex many times, but it’s my first time trying the Novotel Suites. Overall the experience was satisfying as usual. With the location and the hotel facility and service, it’s very high value. However, I do hope that information regarding the hotel is more clear on its English website. I was hoping to access the executive lounge, but learned it’s at an extra cost upon check-in. It’s okay, but I just hope we can find these kind of information from hotel website.

On Jan 1st or 3rd i went out around 2am and i saw 1 reception female employee is almost lay down on her chair (sit slide) infront of reception(front desk). Even her leg is widely opened. I can understand its to tired work during mid night. But its not look great. Please make blind or curtain for shower area. This is not cheap motel or sexual hotel. Its too much embarrassing to take shower and use toilet !! 1월 1일 또는 3일 새벽에 호텔로 들어오고 있는 도중에 프론트 데스크에 근무하는 여성 직원 분께서 두다리를 활짝 열고 거의 누워있는 듯한 자세로 앉아 있는 것을 보았습니다. 새벽 근무가 피곤은 하겠지만 최소한 손님들이 지나가는 그것도 프론트데스크에서 그렇게 앉아 있는것은 아닌것 같아 이렇게 코멘트를 남깁니다. 또한 화장실과 샤워실에 블라인드 또는 커텐을 요청 드립니다. 저렴한 모텔 또는 섹스 관광을 하러 오는 곳도 아닌 곳인데 샤워실과 화장실 벽을 그렇게 통유리로 다 보이게 하는 것은 아닌것 같습니다. 이 부분은 최악인것 같습니다!!