Novotel Suites Ambassador Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.3/5 180 reviews

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Novotel Suites Ambassador Seoul Yongsan - Image 1
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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Each room with semi kitchen

  • Luxurious premier lounge

  • Restaurants, bars, convention spaces, and other facilities in the Seoul Dragon City complex

Our accommodation(s)

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Room 1

Hotel location

Novotel Suites Ambassador Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  180 reviews

TripAdvisor Rating  4.1/5  214 reviews

Customer review rating 0.5/5

Jihye T. Friends - Confirmed reviews ALL

탁 지혜 고객님. 먼저 저희 호텔 이용 중 불편을 드린 점 진심으로 사과드립니다. 고객님의 소중한 의견을 꼼꼼히 확인하였으며, 안내와 서비스 과정에서 혼선과 불편함을 드린 점 매우 송구스럽게 생각합니다. 체크인 전 요청사항 전달 미흡 및 베개 추가 제공 관련 혼란에 대해 다시 한 번 사과드립니다. 임산부 고객님의 편안한 숙박을 위해 최선을 다했어야 하나, 내부 소통 부족으로 인해 일관된 안내를 드리지 못했습니다. 또한 엑스트라베드 설치와 비품 배치, 웰컴 어메니티 전달 과정에서 직원들의 매너 부족과 서비스가 고객님의 기대에 크게 미치지 못해 매우 유감입니다. 전 직원 대상 서비스 교육을 강화하고 개선하도록 하겠습니다. 웰컴드링크 이용 시 불친절한 응대에 대해서도 깊은 사과 말씀드립니다. 고객님께서 느끼신 불편함을 무겁게 받아들이고 있으며, 이 점 또한 서비스 교육을 강화하고 개선하도록 하겠습니다. 고객님께서 보내 주신 성원에 큰 만족으로 보답하지 못한 점에 대해 다시 한번 깊은 사과의 말씀을 드리며, 말씀해주신 부분은 해당 부서에 인계 및 체계적인 교육과 관리를 통해 개선하는 모습으로 다시 인사 드릴 수 있기를 기원합니다. 감사합니다. Julie Lee, Guest Experience Manager

Customer review rating 4.5/5

Seungwan K. Families - Confirmed reviews ALL

Dear Mr. Seungwan K., Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you for being a loyal member of Accor and for choosing us for your stay. We are happy to hear you had a comfortable and enjoyable stay, and that you find our location convenient. However, we would like to apologize that you had a feeling of our rooms becoming outdated. While it might not be available to make a renovation right now, we will think of other ways to make sure our rooms are comfortable and fresh. Thank you once again for your review. And we cannot wait to welcome you back to our property soon. Best regards, Zarina Guest Experience Manager Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 3.0/5

Ju W. L. Families - Confirmed reviews ALL

尊敬的客人您好， 非常感謝您再次選擇入住本酒店，並抽出寶貴時間分享您的入住經驗。對於此次辦理入住手續時等待時間過長以及訂房溝通上的疏漏，我們深表歉意，給您帶來的不便和困擾，我們非常重視。 關於您反映的情況，我們已立即將相關問題反饋至前台及訂房部門，並將加強內部溝通及服務流程的改進，確保類似情況不再發生。 您的寶貴意見是我們持續提升服務質量的重要依據，誠摯希望未來能有機會為您和您的家人提供更加順暢愉快的入住體驗。 再次感謝您的支持與理解，期待您未來的光臨。 祝您及家人平安健康！ Best regards, Zarina Guest Experience Manager Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 1.0/5

Lai Z. Friends - Confirmed reviews ALL

Dear Mr. Lai Z., Greetings from Novotel Suites Ambassador Seoul Yongsan! We are grateful that you have stayed with us and had time to leave us your feedback. I am very sorry to hear that you have lost your watch during your trip in Seoul. Please be informed that we have checked everything in the hotel, including CCTV footage; talked to the staff members, however we could find your watch. I would like to apologize once again for the lost watch and hope you will give us another chance to prove you our hospitality and service. Best regards, Zarina Guest Experience Manager Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 3.5/5

Ji H. K. Families - Confirmed reviews ALL

Jihwi k. 고객님께, 귀중한 시간을 내어 의견을 보내주셔서 감사합니다. 투숙 중 겪으신 불편했던 경험에 대해 호텔을 대표하여 죄송한 마음을 표하는 바입니다. 항상 고객님의 입장에서 호텔 투숙에 불편을 끼치지 않도록 신경쓰며, 고객 한 분 한 분께 보다 향상된 서비스를 제공하도록 만전을 기하겠습니다. 고객님께서 보내 주신 성원에 큰 만족으로 보답하지 못한 점에 대해 다시 한번 깊은 사과의 말씀을 드리며, 말씀해주신 부분은 해당 부서에 인계 및 체계적인 교육과 관리를 통해 개선하는 모습으로 다시 인사 드릴 수 있기를 기원합니다. 감사합니다. Julie Lee, Guest Experience Manager

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Other web-users rate our hotel

  • 468 reviews 9/10 Location
  • 609 reviews 8.5/10 Room
  • 386 reviews 7.3/10 Service
  • 225 reviews 8.5/10 Comfort
  • 191 reviews 7.2/10 Cleanliness
  • 76 reviews 8.4/10 Breakfast
  • 57 reviews 9.4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.