Novotel Suites Ambassador Seoul Yongsan Hotel 5 stars

In general, it was nice hospitality, and I stayed comfortable. Sometimes the parking registration did not work, but it was fine this time.

Overall the service is considered ok. Room service is good (one time do not have face towel, and another round bathrobe is gone until I call customer service to bring one Breakfast dining is not that good. Waitress do not have good attitudes and the food is no standard. For example, the harsh brown is marsh (it doesn't serve as piece, fried egg is full with oil). This is not up to standard.

The best Novotel experience that I ever have compared to other Novotel hotels that I have stayed before.

-Toothbrush isn't free. I don't mind the extra 3dollar but it's not good to have to ask house keeping -40th floor lounge & fitness center is not in operation but some floor guides still says it's available -1st floor bar closes very early. I didn''t get my welcome drink when I checked in at 11:20PM. -Asides from the extra laundry machine and higher floor, the Novotel Suite isn't much different from the standard Novotel rooms. -Reception and concierge work like two independent organization. Reception will not answer any of your question about nearby restaurant/request for taxi but simply ask you to talk to Concierge immediately behind you but you have to repeat the same question again. -Accor reservation system did not include breakfast option. I would assume for such case the breafast is included by default but it's not.

-1st floor bar closes too early I can't even get my welcome drink when I arrived by 11:20PM. -Toothbrush by default is not included -40th floor lounge is empty/unused. Some of the floor guide says there's fitness center on 40th floor but there's only one available on 4th floor to be shared with normal Novotel. -Reception only deals with reception and always ask us to walk to concierge for question about nearby restaurant/taxi/etc. No one else is queuing behind and I don't intend to ask questions endlessly. I can see they are stressed out dealing with large mainland Chinese/Indonesian guest groups but it's not a very good representation to see reception&concierge working as completely separate units. -Aside from the additional laundry machine I would assume there is not that much difference between the suite vs the standard room. -breakfast-- From accor hotel website reservation there was no breakfast option, which made me assumed it's included by it'S NOT!

It lacks Free Break Fast package, extended or late check out facility as most of the travelers have their flight midnight and guest have to pay for the whole night charge or checkout at noon. Request hotel management to look into late check out facility for such travelers.

Took longer to check in due to long line. But, it was fine experience given the special event day.

The location is convenient and the hotel room facilities ( kitchen) is good. My only comment is the hot water from shower is not stable.

Its a startegic place to spend a time during your travel and during yiu have holiday

I spent a bit more than a week with my family at Novotel Suites. The staff and service were impeccable. Everything was done fast and on time. Its close location to Yongsan Station, which allowed us to travel to most places that we wanted to visit. The convenience store has almost everything you need and it’s opened 24/7.

We stayed at the conference venue and mostly found the hotel very comfortable. On one day our room was not made up when we were out of the room but otherwise our stay was quite comfortable.

As always very enjoyable and trouble-free stay. And I wanted to acknowledge and express my appreciation for the attentiveness of the staff. My comment that the nuts were not available for breakfast at the 26th floor was noticed and the next morning the nuts were there.

Modern and funcrional

Room was nice although curtains & cabinets tops were dusty.

Breakfast buffet was somewhat disappointing and the water quality was bad.