Novotel Suites Ambassador Seoul Yongsan

Novotel Suites Ambassador Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.4/5 305 reviews

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Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Each room with semi kitchen

  • Luxurious premier lounge

  • Restaurants, bars, convention spaces, and other facilities in the Seoul Dragon City complex

ALLSAFE approved hotel

Hotel location

Novotel Suites Ambassador Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

  • INCHEON INTERNATIONAL AIRPORT: 

  • By plane

    INCHEON At 57km / 35 miles - Shuttle paying

  • By train

    SINYONGSAN STATION At 0km / 0 miles

  • By train

    YONGSAN STATION At 0km / 0 miles

GPS:37.53177, 126.9631

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

An unforgettable experience! Large, well-designed, the suite includes a separate lounge and a bathroom. It offers unbeatable facilities: King bed or 2 Single beds, work area, washer, dryer, microwave, LED TV, free internet. Up to 2 adults and 1 child.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  305 reviews

TripAdvisor Rating  4.0/5  180 reviews

Good stay

Customer review rating 4.5/5

Leo Solo - Confirmed reviews ALL

It was crowded weekend but still nice stay

Dear Milton M., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Donald Cha Assistant Front Office Manager

Equal to a Holiday Inn hotel

TripAdvisor rating 3.0/5

Passenger23310583539 TripAdvisor review

I stayed at this hotel for several nights and had two connecting rooms for my girlfriend and her adult children. One of the two said it best “this place is like a Holiday Inn”. That was an insult to your hotel. Our issues started after we arrived from Turkey and wanted to order room service. We were told it would be 1.5 hours. We left the hotel to get something to eat. Our rooms were inconsistently cleaned and throughout my stay we needed to call housekeeping for something–towels, water, coffee, clean an area. I was told there was a 20,000 KW charge for the spa. Was this true? I am a platinum member. I didn’t use the spa because of this. I didn’t question it, but was surprised. I never ate in the hotel because of the high cost–except for room service one time on another night. One night, we all went down to the first floor to play cards. We weren’t allowed to sit in a large area because it was closing (there weren’t doors—just a rope barrier that was put up after we left). I immediately went to the concierge and their offer was to sit in the middle of the lobby. I repeatedly asked if there was a lounge or something (it was 10 PM)--no offer of ANYTHING else. I asked for the manager to call me and went to my room. I moved a small table and chair from one room into the other where we had two small round tables (small small tables) and two chairs for the 4 of us. The manager did indeed call and I left my family to meet him. He offered tables in a dark, closed area of the “deli”. I said thank you and went back to the room where we continued to play. In a hotel that size, is there is no place for a family to play cards at 10PM? I do NOT believe it. So–slow room service, rooms not done to any standard (you should have, or use, a checklist), high cost for breakfast and dinner (I don’t know about food quality since I didn’t pay 4X as much as a meal outside) and spa charges. My girlfriend’s son said it best–this is like a Holiday Inn (we stayed at a Holiday Inn in Turkey and were pleased with their 3 star level of service). Your hotel is not a 3 star hotel, or is it? I rated it as 3 stars (average). I would not recommend your hotel. Thanks for listening

Dear Passenger23310583539 Thank you for taking the time to share your impression with us regarding your recent stay at Novotel Suites Ambassador Seoul Yongsan. The whole team are very disappointed to read that we fell below your expectations, and we would like to apologize for the experience you describe and the inconvenience caused. We strive to provide the best service, and we take every comment very seriously. Please rest assured that each of the comments that you point will be review with our Head of Department to address the proper measures to prevent the recurrence in the future especially the lake of communication as we never compromise for this kind of attitude. We hope you will give us the opportunity to welcome you back and witness our improvement. Sincerely, Donald Cha Assistant Front Office Manager

Perfect Holiday

Customer review rating 4.5/5

Rosie Y. Couples - Confirmed reviews ALL

everything is satisfied :)

Dear Jinyoung Y., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Donald Cha Assistant Front Office Manager

Good stay but long waiting time for check-in

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

I stayed 1 night for family vacation from Sun. to Mon. My overall experience is excellent but had to wait for an hour for check-in and missed our late lunch reservation. Satisfied with your room condition, breakfast. location, service and atmosphere.

Dear Hye Young C., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Donald Cha Assistant Front Office Manager

High standard. Clean. Central location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very friendly and professional staff!

Dear Manne K., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Donald Cha Assistant Front Office Manager

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Other web-users rate our hotel

  • 245 reviews 9.1/10 Location
  • 526 reviews 9.2/10 Room
  • 208 reviews 8.1/10 Service
  • 157 reviews 9.2/10 Cleanliness
  • 156 reviews 8.7/10 Comfort
  • 74 reviews 8.1/10 Breakfast
  • 71 reviews 8.5/10 Amenities
  • 31 reviews 8.5/10 Wellness Area

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