Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for taking the time to share such detailed feedback regarding your stay. We are delighted to know that you had a positive check-in experience and appreciated the warm, efficient, and attentive assistance provided by our team, especially despite your late arrival and short stay. Your kind recognition has been shared with the relevant team as a meaningful encouragement. At the same time, we sincerely appreciate your constructive feedback regarding the luggage assistance during check-out. We understand how the process you experienced may have felt unnecessarily inconvenient, particularly when handling luggage before its transfer to storage. Your comments have been shared with the relevant departments for careful review. We also appreciate you bringing the cleanliness of the sofa and the dust on the wall to our attention. These details have likewise been shared with the relevant team for review and follow-up. Thank you once again for your balanced and valuable feedback. We are pleased to know that you would consider staying with us again, and we hope to welcome you and your family back for an even smoother and more comfortable experience on your next visit to Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you very much for taking the time to share such a wonderful and detailed review. We are truly delighted to know that you and your sister had such an enjoyable stay and that your experience with us contributed to making your holiday in Seoul even more memorable. It is especially rewarding to hear that you found our team welcoming, professional, and helpful, and that you enjoyed the comfort and cleanliness of your suite. Your generous recognition of our Front Desk and Concierge teams has been shared with the relevant departments as a meaningful encouragement. We also sincerely appreciate your constructive feedback regarding your experience at Mega Bites. Your comments concerning the timing of service and the cocktail selection have been shared with the relevant team for their review and consideration. Thank you as well for choosing to begin your ALL membership journey with us. We truly appreciate your support and hope that we will have the opportunity to welcome you again and provide an even more memorable experience as your preferred choice whenever you return to Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you found your room cosy and quiet, and we appreciate your kind mention of the service provided during check-in. At the same time, we sincerely regret that the cleanliness of your room did not meet the standard you expected, particularly in the bathroom and the areas underneath the bed and refrigerator. We are also concerned to learn that your request for the matter to be addressed did not result in the appropriate follow-up during your stay. Your feedback has been shared with the relevant departments for careful review and follow-up, with particular attention to our housekeeping and room inspection procedures. We truly value you bringing these matters to our attention, as they are important for maintaining the standards we strive to provide. Thank you once again for your honest feedback. We hope to have the opportunity to provide you and your family with a more comfortable and well-maintained experience in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for taking the time to share such a detailed and thoughtful account of your stay. We are pleased to know that you enjoyed the spaciousness, comfort and view of your suite. It is particularly disappointing for us to learn that, despite this positive experience in the accommodation, the service you received after check-out ultimately left you with such a different impression of your stay. We sincerely apologize for the disappointment and frustration caused by your luggage storage experience. We fully understand why this was concerning, particularly given the circumstances you described and, more importantly, the way your concern was addressed when you returned to collect your belongings. Regardless of the circumstances, we recognize that you should have felt confident that your luggage was being handled appropriately and that your concerns would be met with clear, attentive assistance. We are equally sorry to hear that some of your interactions with our Front Office team felt impersonal. Hospitality is not simply about completing procedures; it is also about making our guests feel welcomed, listened to and properly cared for. Your comments are therefore especially valuable to us, as they highlight an area where we need to look more closely at the guest experience we provide. Please be assured that your feedback regarding both the luggage storage experience and the Front Office service will definitely be shared with the relevant departments for careful review and follow-up. We will also take your comments into consideration as we continue working to ensure that our service is consistent and attentive throughout the entire guest journey, including after check-out. As an ALL Gold member, we sincerely appreciate the trust you placed in Novotel Suites Ambassador Seoul Yongsan. We regret that the final part of your visit overshadowed what you had otherwise found to be an enjoyable stay, and we would be grateful for the opportunity to welcome you back in the future and provide an experience that better reflects the care and hospitality we aim to offer every guest. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you for taking the time to share your detailed feedback following your recent stay with us. As an ALL Classic member, we sincerely appreciate your support and for choosing to stay with us. We are pleased to know that you had a positive arrival experience; however, we sincerely apologize for the inconvenience caused by the repeated omission of replacement towels and bathrobes after housekeeping service. We understand how frustrating it must have been to contact our team multiple times during your stay for items that should have been prepared in advance. Your feedback has been shared with the relevant department to reinforce our housekeeping procedures and ensure greater attention to detail. Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the comfortable and seamless experience you expected from Novotel Suites Ambassador Seoul Yongsan. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed our convenient location and had an overall pleasant experience. As an ALL Platinum member, we sincerely appreciate your continued loyalty and support. Your feedback is valuable to us, and we will continue to review our services and facilities to provide more comfortable and satisfying experiences for our guests. Thank you once again for choosing Novotel Suites Ambassador Seoul Yongsan. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you for taking the time to share your feedback following your recent stay with us. We sincerely regret to learn that your stay was affected by the air conditioning in your room. Please accept our heartfelt apologies for the discomfort you experienced, especially during the warm summer weather. We understand how important a comfortable room temperature is, and we are truly sorry that we did not meet your expectations. Please be assured that your comments have been shared with our Engineering team for a thorough inspection and the necessary measures to help prevent similar situations in the future. We also sincerely appreciate your continued support as an ALL Classic member. Although we understand that this experience was disappointing, we hope you will give us another opportunity to regain your trust and provide you with the comfortable stay you rightfully expect from us. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you for sharing your thoughtful feedback following your recent business stay with us. We are especially pleased to know that returning to a fresh and well-prepared room each day made your stay comfortable and enjoyable. Your kind recognition of our housekeeping team's dedication to cleanliness and attention to detail is truly appreciated and will serve as wonderful encouragement to them. We are also grateful for your continued support as an ALL Classic member. It is always our pleasure to welcome valued members of our loyalty programme, and we hope to provide you with another pleasant and seamless experience during your next visit. We look forward to welcoming you back again soon. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you for taking the time to share your outstanding feedback following your recent stay with us. We are truly delighted to know that you had such an enjoyable experience and that you were satisfied with your room, our convenient location, and the service provided by our team. It is especially rewarding to receive your perfect ratings across all aspects of your stay and to know that you would recommend both our hotel and the ALL – Accor Live Limitless loyalty program. Your kind words are a wonderful source of motivation for our entire team. Thank you once again for choosing Novotel Suites Ambassador Seoul Yongsan. We sincerely appreciate your loyalty as an ALL Gold member and look forward to welcoming you and your family back for another memorable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you enjoyed our convenient location and that our team helped make your stay a pleasant one. We are especially grateful for your kind recognition of our staff's assistance with your luggage. At the same time, we sincerely apologize that the cleanliness of certain areas did not meet your expectations. Your comments regarding the room and public areas have been shared with our Housekeeping team so that we can improve our attention to detail. We are especially delighted to hear that you enjoyed our shampoo and conditioner. Thank you very much for your kind compliments. As for your question, these amenities are part of a collection that was specially created exclusively for our hotel complex. They were produced as a custom order and are not available for retail purchase, so unfortunately they cannot be found elsewhere, including in the United States. We truly appreciate knowing that you enjoyed them, and your kind feedback means a great deal to us. Thank you once again for choosing Novotel Suites Ambassador Seoul Yongsan. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even better experience. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed our convenient location. However, we sincerely apologize for the inconvenience caused by the noise from the piping system in your room, as well as the Wi-Fi connection not fully meeting your expectations. We understand how these issues may have affected your overall comfort during your stay. Please rest assured that your comments have been shared with the relevant departments for review as we continuously work to improve our facilities and services. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Novotel Suites Ambassador Seoul Yongsan and provide you with an even more comfortable stay. Warm regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for taking the time to share your feedback following your recent stay with us. While we are pleased to know that you found your room comfortable, we sincerely apologize that the condition of some in-room facilities did not meet your expectations. We appreciate your comments regarding the room maintenance and service, and your feedback has been shared with the relevant teams for review and improvement. Thank you once again for your valuable feedback and for your loyalty as an ALL Classic member. We hope to have the opportunity to welcome you back to Novotel Suites Ambassador Seoul Yongsan and provide you with a better experience in the future. Warm regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you very much for taking the time to share your feedback and for awarding us a perfect score following your recent stay. We are delighted to know that you enjoyed your stay with us and that our service met your expectations. Your kind comments are truly appreciated and serve as great encouragement to our entire team. We also sincerely appreciate your loyalty as an ALL Classic member and your continued support of our brand. Thank you once again for choosing Novotel Suites Ambassador Seoul Yongsan. We look forward to welcoming you and your family back for another enjoyable stay in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you had a comfortable stay and that our location and in-room facilities contributed positively to your experience. At the same time, we appreciate your overall rating and have carefully noted your feedback. We remain committed to continuously enhancing our services and facilities to provide an even better experience for our guests. We would also like to sincerely thank you for your loyalty as an ALL Diamond member and for your continued support of our brand. We look forward to welcoming you and your family back again in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you for taking the time to share your feedback and for your loyalty as an ALL Gold member. We truly appreciate your continued trust in Accor and are grateful that you chose to stay with us during your family visit to Seoul. While we are delighted to know that you enjoyed the comfort of your suite and the beautiful view, we are sorry to learn that certain aspects of your arrival and departure experience did not reflect the level of service you were expecting. We understand how important a smooth and welcoming experience is, particularly when travelling with family, and regret that we fell short in these areas. Your comments regarding the reception experience, luggage assistance, and the delay encountered during check-out have been carefully reviewed and shared with the relevant teams. Feedback such as yours is invaluable as we continuously strive to enhance the quality of our service and overall guest experience. Thank you once again for sharing your valuable feedback. We hope to have the pleasure of welcoming you and your family back in the future and providing a stay that is memorable for all the right reasons. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you very much for taking the time to share your feedback and for awarding us a perfect score following your recent stay. We are delighted to know that you had a comfortable stay and enjoyed our convenient location. It is especially rewarding to learn that your experience left such a positive impression and that you would choose to stay with us again on your next visit to Seoul. Thank you once again for your kind words and support. We look forward to welcoming you back in the near future for another memorable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you for taking the time to share your feedback following your recent stay with us and for your loyalty as an ALL Classic member. We are pleased to know that you enjoyed a comfortable stay and found our location convenient for exploring the city. It is also wonderful to hear that the early check-in contributed positively to your overall experience. We greatly appreciate your kind feedback and look forward to welcoming you back on your next visit to Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you for taking the time to share your feedback and for your loyalty as an ALL Silver member. We are delighted to know that you had such an enjoyable stay with us. It is especially rewarding to hear that both our spacious accommodations and the service provided by our team contributed to a memorable experience. Your kind words are sincerely appreciated and will be shared with our team as a source of encouragement. We look forward to welcoming you back to Novotel Suites Ambassador Seoul Yongsan on your next visit to Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you very much for taking the time to share your detailed feedback and for your loyalty as an ALL Platinum member. We are pleased to know that you enjoyed the spacious and modern design of your room, as well as the convenient connection to Yongsan station and nearby amenities. It is also great to hear that our breakfast selection and overall service contributed positively to your stay. We appreciate your comment regarding the breakfast menu variety during a longer stay, and your feedback has been shared with the relevant team for review as we continue to enhance our guest experience. We truly value your kind words and recommendation, and we look forward to welcoming you back again on your next visit to Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan