Novotel Suites Ambassador Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.4/5 598 reviews

Best price
guarantee
Novotel Suites Ambassador Seoul Yongsan - Image 1
Novotel Suites Ambassador Seoul Yongsan - Image 2
Novotel Suites Ambassador Seoul Yongsan - Image 3
Novotel Suites Ambassador Seoul Yongsan - Image 4
Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Each room with semi kitchen

  • Luxurious premier lounge

  • Restaurants, bars, convention spaces, and other facilities in the Seoul Dragon City complex

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Suites Ambassador Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  598 reviews

Customer review rating 4.5/5

So J. Y. Solo - Confirmed reviews ALL

All good and nice experiences to stay at this place.

Customer review rating 5.0/5

Arti P. Families - Confirmed reviews ALL

Very comfortable stay, well located, staffs very helpful, well maintained hotel.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for your kind feedback and for rating your stay so highly. We are delighted to hear that you had such a comfortable stay and that our team contributed positively to your experience. It is also a pleasure to know that you found the hotel well maintained and convenient throughout your visit. We sincerely appreciate your continued support as an ALL Gold member and look forward to welcoming you and your family back again soon. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 5.0/5

Janet M. Couples - Confirmed reviews ALL

As an Accor Platinum member, I was given an early check in and late check out. We had the suite with city views and we can see Namsan Tower from a distance. The room was spacious and I really like that there was a washing machine/dryer. The hotel's location is also unbeatable with it being attached by a foot bridge to Yongsan Station and the IPark Mall. Everything that we needed was only a few steps away.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you very much for your wonderful feedback and for rating your stay so highly. We are truly delighted to know that you had such an enjoyable and seamless experience with us. It is especially rewarding to hear that your stay was enhanced by the comfort and space of your suite, as well as the convenience of our location. We are also pleased that our facilities, including the in-room washer and dryer, added to your overall comfort. We sincerely appreciate your continued support as an ALL Platinum member, and it is always a pleasure to provide you with a memorable stay. We look forward to welcoming you back again in the near future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.0/5

Kheng H. N. Business - Confirmed reviews ALL

Very good service with well thoughts complimentary service like washing machine for washing clothes and a mini kitchen.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for your kind feedback. We are pleased to hear that you had a comfortable stay and that you appreciated the convenience of our in-room facilities, including the washing machine and kitchenette. At the same time, we appreciate your overall evaluation and will share your feedback with the relevant departments to further enhance areas such as WiFi performance. We truly value your comments and look forward to welcoming you back again for an even more seamless stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 0.5/5

Esther P. Families - Confirmed reviews ALL

This was honestly one of the most frustrating hotel experiences I’ve had. The most basic expectation of a hotel is being able to sleep at night — and that was nearly impossible here. There was constant construction noise not only early in the morning but even starting around 2:30 AM. Waking up repeatedly due to heavy construction noise is completely unacceptable. When I called the front desk, the staff were polite and tried to help, but realistically, they had no control over the situation — and I understand that this is not an employee-level issue. That’s exactly the problem: if the hotel itself cannot resolve such a fundamental issue, then what are guests actually paying for? I was told the construction was coordinated with the 용산구청 and would avoid early hours, yet work started in the middle of the night. It honestly felt like the attitude was: “Guests not being able to sleep is the hotel’s problem, not ours.” What kind of attitude is that? Another incident — and the one that upset me the most — involved items I had delivered to the hotel. I went out of my way to find and purchase some hard-to-get items (non-perishable packaged goods and personal items) and had them delivered. I arrived late at night, exhausted, and planned to pick them up the next day. When I asked for them, I was told they had been thrown away. Apparently, anything delivered is discarded after 24 hours — without any confirmation. When I questioned this, I was repeatedly told “Sorry but it’s our policy,” even though the items were not perishable. There was no attempt to verify, no effort to contact me, and no accountability. Just a "smile" and “that’s the rule.” This is where the real issue lies. It’s not just the policy — it’s the complete lack of communication, responsibility, and basic respect for guests. If this is such an important policy — one that can directly cause inconvenience, loss, and frustration for guests — why was it not clearly communicated in advance? Why was there no "highlight" warning, no notice (that can be remember) no confirmation before disposing of someone’s belongings? Simply repeating “it’s our policy” does not justify poor service. A policy does not excuse a lack of judgment, communication, or accountability. It felt like the hotel believed that as long as they say “policy,” that ends the conversation — regardless of the impact on the guest. That mindset is incredibly frustrating. It sends the message that the hotel can make decisions affecting guests without informing them, and that guests are simply expected to accept it without question. Throughout my stay, I found myself constantly having to complain about things that should be basic. That alone made the experience exhausting. A hotel stay should not feel like a series of problems that guests need to fix themselves. I tried to overlook many of the issues to avoid ruining my trip, but the repeated mistakes and poor service made it difficult to have a pleasant experience. It wasn’t just one incident — it was a pattern. It honestly feels like this hotel is used to dealing with short-term foreign guests who don’t complain, whether due to language barriers or simply not wanting to deal with issues while traveling. That does not mean the problems don’t exist — those experiences accumulate, and that is what ultimately defines a hotel’s reputation. What’s disappointing is that I had stayed here before and even recommended this hotel to friends — both Korean and international. That was clearly a mistake, and I won’t be recommending it again. Yes, hotels are businesses, but this place feels less focused on genuine service and more focused on extracting as much money as possible in small ways. The service feels superficial — not truly guest-oriented. For example, even to receive a massage, guests are required to pay separately for bath access. It constantly feels like every small thing is another opportunity to charge more, rather than to enhance the guest experience. The overall impression is a hotel that looks polished on the surface but lacks depth in service — more focused on profit than on hospitality. It reminded me of the kind of service you sometimes encounter in places where presentation matters more than substance. In hindsight, I would have rather paid more and stayed somewhere with better service and a more guest-focused mindset. The money spent here did not feel worth it. Overall, this was an exhausting and disappointing experience where even the most basic expectations were not met.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for taking the time to share such detailed feedback. We are truly sorry to hear that your stay was affected in several ways, particularly by the noise during the night and the situation regarding your delivered items. We fully understand how frustrating and disappointing this must have been. We also regret that your overall experience, including service and recognition as an ALL member, did not meet your expectations. Your comments have been carefully shared with the relevant teams for review. We genuinely appreciate you bringing these matters to our attention, and we understand the impression this experience has left. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Other web-users rate our hotel

  • 543 reviews 9.3/10 Location
  • 698 reviews 8.9/10 Room
  • 506 reviews 8/10 Service
  • 276 reviews 8.5/10 Comfort
  • 224 reviews 8.4/10 Cleanliness
  • 179 reviews 8.2/10 Amenities
  • 103 reviews 7.1/10 Food
  • 98 reviews 7.3/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Seoul