Hotel Naru Seoul - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.8/5 1,093 reviews

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Description

Hotel extras

  • Collaboration with local artists to bring a vision of contemporary Seoul

  • Five restaurants and bar offering a variety of gastronomic experiences

  • Infinity Pool with stunning Han River view

  • The unparalleled Han River and Seoul's signature skyline view

  • Sustainably built and biophilic interior design for restorative tranquility

Our accommodation(s)

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Hotel location

Hotel Naru Seoul - MGallery Collection

8 Mapodaero, Mapogu
04176 SEOUL
South Korea

GPS:37.53715, 126.94399

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,093 reviews

Customer review rating 5.0/5

Sonya Q. Couples - Confirmed reviews ALL

Absolutely the number one hotel for customer service across both Australia and Korea. Every staff member was exceptionally friendly, warm, and professional. I couldn’t have asked for a better experience—I was truly impressed. I will definitely be coming back again.

Dear Ms. Ju, Warm greetings from Hotel Naru Seoul – MGallery. First of all. Thank you very much for taking the time to share your wonderful feedback. We are truly delighted to hear that our team made such a positive impression and that you found our service friendly, warm, and professional. Your kind words are the greatest reward for our staff and a wonderful reminder of the experience we strive to provide to all our guests. It is our pleasure to have made your stay memorable, and we very much look forward to welcoming you back to Hotel Naru Seoul – MGallery for another exceptional stay. Warm regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Customer review rating 5.0/5

Alexander M. L. L. Q. Families - Confirmed reviews ALL

We chose the Hotel Naru Seoul due to its proximity to the Han River, and its reasonable public transport options. In fact, Mapo Station, a 5 minute walk from the hotel is one stop from the All-Stop AREX station, Gongeok Station, and the bus 7016 goes to Hongdae. It of course helped that the Family Room with 2 Double Beds was available and reasonably-priced. On arriving at the hotel at 11am, after an overnight flight, it was no surprise that our room was not yet ready. I had elected not to use the online check-in as I do prefer interacting with hotel staff in person. The surprise was this information came from the staff member at the Concierge Desk (I had mistaken the Concierge Desk for the Reception, located on a higher floor). We were able to leave our luggage there and go out. When we returned, the staff member at the Concierge Desk informed me to go to the 20th floor to complete my check-in at the Reception, accessible by a pair of glass elevators which afford great views of the surrounding area on the way up. Once we had our keys, we went down to our assigned Family Room on the 3rd floor. Surprisingly, we were given a room very close to the elevator, inspite of my indicating in a survey of my preferences that I preferred a room further away from the elevator. However, as I did not hear any sounds from other rooms on the floor, this was not an issue. On entering the room and activating the room's power, the room's electrically driven curtains opened immediately, showing the view of the Han River, although the view is partly obscured by a highway viaduct. I did however the theatrical effect that this gave, and the room certainly met my expectations. The Double Beds are actually Queen-sized, and we appreciated the well-appointed room decor and the well-equipped bathroom, especially the round bathtub. The beddings are clean and comfortable. Not long afterwards, the Welcome Amenity arrived in recognition of my ALL Gold membership. It was 4 macaroons on a bed of granola, accompanied by 2 x 250ml bottles of San Pellegrino sparkling water. This was certainly the best such Welcome Amenity I had ever received. We did not book breakfast with our room, expecting to find good breakfast options around the hotel. We did have dinner at the Restaurant Voisin, where we were surprised to find that my ALL Explorer+ membership gave me 30% off the Gôut de Voisin 4-course set menu, which we certainly enjoyed, with 3 starters, a seafood course, a meat course, and a dessert and cheese bar, with coffee or tea afterwards. We were able to enjoy the same discount at the Artisan Bakery Mapo Eight, which offers a variety of baked goods as well as coffee and tea. We loved the items which we tried, a selection of croissants and buns, and with the discount, it was certainly a great deal. We did make use of both the indoor and outdoor pools. Do note that to use the indoor pool, you need to wear a swimming cap. You may elect to bring your own, or use those provided by the hotel at the swimming pool's reception. The pools are of a good size and the outdoor infinity pool has impressive views of the surroundings. Both pools were heated, given that the outside temperature was still in the L. teens. We loved the neighbourhood of Mapo, there are many local eating places ranging from food trucks to charcoal grill Korean barbecue restaurants, all within walking distance of the hotel. Mapo Station is one stop from Yeoinaru Station, which is the stop for one of the companies that operate Han River cruises. If you are interested in ice skating, the Mokdong Ice Rink is a few stops away on Subway Line 5. If you are going to Yeouido, it is a short distance away. Finally, we were treated to a beautiful sunset one of the evenings from our room, which is certainly a plus. While Mapo is not as boisterous as other areas of Seoul, its location is great for families seeking peace and quiet, or for anyone in search of inspiration from the Han River. We would certainly choose this hotel the next time we come to Korea.

Dear Mr. Q., Warm greetings from Hotel Naru Seoul – MGallery. Thank you very much for taking the time to share such a detailed and heartfelt review. It brings us great joy to read that you enjoyed the views of the Han River and the sunset, as well as your experience with our rooms, facilities, dining, and pools. We are especially delighted to hear that you appreciated the welcome amenities and membership benefits, and that you felt comfortable and well-cared for during your stay. Your kind words are a wonderful reminder of the service and experience we strive to provide to all our guests. We look forward to welcoming you and your family back to Hotel Naru Seoul – MGallery for another memorable stay. Once again, thank you for your thoughtful review. Warm regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Customer review rating 5.0/5

Petr R. Business - Confirmed reviews ALL

I really enjoyed my time here. The service was friendly, the bed was comfortable, and the overall experience was 10/10. Thank you to the team for a great stay!

Dear Mr. R., Warm greetings from Hotel Naru Seoul – MGallery. On behalf of the entire team at Hotel Naru Seoul – MGallery, I would like to extend our heartfelt gratitude for your generous feedback. We are absolutely thrilled to hear that you had a wonderful stay with us, and that our location, service, and comfort met your expectations. It is our top priority to ensure that each of our guests enjoys a seamless and memorable experience, and I am delighted that we were able to provide that for you. Your kind words about the friendly service and comfortable accommodations are deeply appreciated, and I will be sure to personally share them with our team. They will be pleased to know their efforts contributed to making your stay enjoyable. Your satisfaction is the greatest reward for us, and your thoughtful review serves as a great motivation for our team to continue delivering the highest standard of service. We are honored to have had the opportunity to host you and look forward to welcoming you back for another exceptional stay in the near future. Once again, thank you for your kind review. We hope to have the pleasure of welcoming you again to Hotel Naru Seoul – MGallery. Warm regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Customer review rating 5.0/5

Paul K. Business - Confirmed reviews ALL

I would like to specially thank Joy, who made a perfect start for our check helping out with early checking, room upgrades to providing welcome drink voucher, which did make a perfect stay for my companion who I needed to treat nicely. My companion really liked the overall stay and had a wonderful time.

Dear Mr. K., Warm greetings from Hotel Naru Seoul – MGallery. On behalf of all our team members, I would like to take a moment to thank you for choosing Hotel Naru Seoul – MGallery for your stay. We are thrilled to hear that you had a wonderful stay and that our hospitality positively impacted your experience. It’s especially rewarding to know that Joy was able to assist you with early check-in, room upgrades, and welcome drink vouchers, ensuring your companion had a memorable stay. We truly appreciate you recognizing her efforts, and we will be sure to pass along your thanks to her. Your valuable feedback means a great deal to us, and should your travels bring you back to Seoul, we would be delighted to welcome you again in the near future. Warm regards, Simon K. General Manager Hotel Naru Seoul – MGallery

Customer review rating 4.0/5

Lih Y. S. F. Couples - Confirmed reviews ALL

They are very meticulous to the smallest details like different sizes for in room slippers, bathrobe and amenities. The room was great, the view was awesome and the breakfast was delicious.

Other web-users rate our hotel

  • 388 reviews 8.8/10 Location
  • 806 reviews 9.1/10 Room
  • 705 reviews 9.2/10 Service
  • 238 reviews 9.3/10 Cleanliness
  • 222 reviews 9.4/10 Vibe
  • 212 reviews 9.4/10 Breakfast
  • 203 reviews 7.9/10 Comfort
  • 143 reviews 8.1/10 Pool

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