Novotel Ambassador Seoul Yongsan - Seoul Dragon City Hotel 5 stars

As I said above - it was mediocre - the experience neither was short of, nor exceeded expectations.

Everything was very professional and good.

Good!

Perhaps one of the best hotels in South Korea - new, great amenities, wonderful food, and located nearby all the places you want to to see. Best part are the amazing views facing the Han River - you literally have a birds eye view of the entire city.

my room condition was absolutely clean and neat. but there’s no toothbrush and toothpaste. (bit embarrassed) and i needed chopsticks, called the room service and they replied they can give it to us. we had to wait about half an hour without notice. and we called again and the staff said, it was requested already but now our staff is hectic with orders so will take 15min more. so i had to go to convenience store. if they noticed in advance, we wouldnt have to wait so long. that is the only disappointing point. other things were perfect.

Service was impressive, facilities were clean and comfy with high-quality amenities and bed. However seems like it lacks in sound-proof, hoping this can be enhanced for other guests.

Very nice hotel, with great service

Great and comfortable Thank you so much!

-Toothbrush isn't free. I don't mind the extra 3dollar but it's not good to have to ask house keeping -40th floor lounge & fitness center is not in operation but some floor guides still says it's available -1st floor bar closes very early. I didn''t get my welcome drink when I checked in at 11:20PM. -Asides from the extra laundry machine and higher floor, the Novotel Suite isn't much different from the standard Novotel rooms. -Reception and concierge work like two independent organization. Reception will not answer any of your question about nearby restaurant/request for taxi but simply ask you to talk to Concierge immediately behind you but you have to repeat the same question again. -Accor reservation system did not include breakfast option. I would assume for such case the breafast is included by default but it's not.

The room was well organized, clean and nice with advanced facilities. The service was warmly and hospitality in lobby. Only the breakfast has too many people due to tourist group, waiting a few minutes to get seats. Everything is good during one night stay. Thank you!

Nice hotel, clean with friendly staff. Not really big eaters so limited food choice without spending lots of money. Could do with rooftop bar to take advantage of view.

I stay in Novotel Yongsan often due to business. While your hotel is new and clean, I find it's really boring to eat all same breakfast everyday because the menu never changes over months. And this time I encounter hot water problem in shower room.

My company, Airbus, had used your hotel for a 3-day symposium from 14th to 16th October. At the very least, we would expect the same level of service as with other Novotel hotels. What was very interesting is that; 1) We were quoted higher room rates (with a lower room standard) than the existing corporate rate with Airbus. Absolutely doesn’t make sense. 2) I am Gold member and was unable to have the usual privileges. 3) The Accor points were only given to us after numerous discussions and disagreements. All in all, I would categorically say this was the worst Novotel I have stayed in, from a service level perspective.

Really, my stay was great. Terrific bed, big window, nice breakfast buffet, pleasant public spaces, I couldn't have asked for anything else. I hope to stay again, and next time hope will have time to swim in the pool.

I select firework package when I reserve the room, and then I also select stay plus for discount BUT I heard my reservation is just normal package cuz I use stay plus... I checked many times when I reserve in web-site I drived for 3 hours for watching fireworks in the hotel .... BUT I LOSE MY WEEKEND & MY MONEY & MY STAYPLUS & TRUST for my kid..(liar...) It is one of awful trip.. while I was using accor hotel......