Novotel Ambassador Seoul Yongsan - Seoul Dragon City 5 stars

Customer review rating (ALL Rating) 4.4/5 1,095 reviews

Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 1
Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 2
Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 3
Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 4

Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Luxurious Premier Lounge

  • Panoramic river view and city view

  • Restaurants, bars, convention spaces, and entertainment facilities in the Seoul Dragon City co

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Ambassador Seoul Yongsan - Seoul Dragon City

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,095 reviews

Customer review rating 3.5/5

Jodhbir M. Business - Confirmed reviews ALL

ok

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for sharing your feedback. We appreciate your comments and are glad that you found aspects of your stay comfortable. We also note your feedback regarding the check-out process and other areas for improvement. Your insights are very valuable and will be shared with our teams to help enhance the guest experience. As a valued ALL Classic member, your loyalty is greatly appreciated, and we hope to have the opportunity to welcome you back for an even more seamless and enjoyable stay in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.5/5

Maxine D. Friends - Confirmed reviews ALL

Clean comfortable place to stay

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your detailed feedback following your recent stay with friends. We are delighted to know that our convenient location, comfortable accommodations, and smooth booking experience through the ALL App contributed positively to your visit. As a valued Gold member of ALL – Accor Live Limitless, we sincerely appreciate your continued loyalty. It is especially rewarding to hear that you felt warmly welcomed and well recognized during your stay. We also appreciate your constructive comments regarding the TV channel selection and the service and wine variety at our ground floor café bar. Please be assured that your feedback has been shared with the relevant teams as part of our ongoing efforts to enhance every guest experience. Thank you again for your trust and recommendation. We look forward to welcoming you back for an even more enjoyable and seamless stay in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 2.5/5

Siva R. Friends - Confirmed reviews ALL

i will explain in detail if there some action will be taken, if this just standard way to send email to customer without any feedback then i will not waste my time to comment anything. looking forward

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan! Thank you for taking the time to share your thoughts with us. We genuinely appreciate your feedback and understand your concerns regarding the reduction of amenities. We are truly sorry if you felt the communication was not as transparent or responsive as it should have been. As mentioned in our previous communication, the adjustments to our amenities are part of our commitment to sustainability, in line with local environmental regulations and Accor’s global sustainability goals. We understand that this may not always align with expectations, and we appreciate your perspective on this matter. Your feedback regarding the amenities policy and sustainability efforts has been shared with our management team, and rest assured, we are continuously evaluating ways to improve and meet our guests' expectations while remaining committed to sustainability. We value your loyalty as an ALL Gold member and are grateful for your feedback. We sincerely hope to welcome you back soon for an improved experience. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 3.5/5

Panthila N. Families - Confirmed reviews ALL

he hotel is in a good location, close to the station and shopping mall. However, the housekeeper only came in to collect the trash and change the towels; they did not sweep or mop the floor. There was dust on the floor that stuck to our luggage and belongings placed on the floor. At the Food Exchange restaurant, the staff asked us to pay for the buffet before allowing us to be seated, even though we informed them that we were hotel guests. After finishing the meal, we still had to pay for the drinks and wine separately, so I’m not sure why the food had to be paid for in advance. After check-out, there was no staff member to help push our luggage to the car parked in front of the hotel (there was staff assistance during check-in).

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan! Thank you for sharing your experience with us. We're glad to hear that you appreciated the hotel's convenient location near the station and shopping mall. However, we sincerely apologize for the areas where your experience did not meet expectations, particularly regarding the cleanliness of your room and the housekeeping services. We understand how important it is to have a thoroughly clean and comfortable space, and we will share this feedback with our housekeeping team to ensure that improvements are made. We also regret the inconvenience you faced at the Food Exchange restaurant regarding the pre-payment policy, and we will pass your comments to the restaurant team to address this matter further. We truly appreciate your feedback about the lack of assistance with luggage after check-out, and we will be reviewing this with our team to improve the consistency of service throughout the stay. Thank you once again for your feedback, and we hope to welcome you back soon for a more seamless and enjoyable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.5/5

Azizan A. Friends - Confirmed reviews ALL

Superb hospitality upon checking in and throughout, attentive staffs to queries, and excellent roomcleaning

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your feedback following your recent stay with friends. We are delighted to hear that our location, comfortable accommodations, and attentive service contributed to a pleasant and enjoyable stay throughout your visit. As a valued Gold member of ALL – Accor Live Limitless, we sincerely appreciate your loyalty and recommendation. Your comments have been shared with our team, who will be pleased to know their efforts enhanced your experience. We look forward to welcoming you back to Novotel Ambassador Seoul Yongsan for another comfortable and memorable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Other web-users rate our hotel

  • 793 reviews 9.2/10 Location
  • 742 reviews 8/10 Room
  • 734 reviews 8/10 Service
  • 6 reviews 3.2/10 WiFi
  • 313 reviews 8/10 Cleanliness
  • 188 reviews 8.2/10 Breakfast
  • 178 reviews 8.5/10 Vibe
  • 16 reviews 2.7/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Seoul