Novotel Ambassador Seoul Yongsan - Seoul Dragon City 5 stars

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your detailed feedback regarding your recent stay with us. While we are pleased to know that you found our location convenient, with direct access to the shopping mall, we are truly sorry that several aspects of your experience fell short of your expectations. We sincerely apologize for the inconvenience caused by your room not being serviced despite displaying the housekeeping request sign. We also regret your disappointment with the cleanliness of the room, particularly the condition of the bathroom, as well as the quality of the amenities provided. We are sorry that these aspects of your stay did not reflect the standard of hospitality we are committed to delivering, and your comments have been carefully reviewed with our team as we continue working to enhance the overall guest experience. Thank you for bringing your concerns regarding the Wi-Fi connection to our attention. We understand how inconvenient it can be to reconnect each time you return to the hotel, and your feedback is valuable as we continue to improve the comfort and convenience of our services. We sincerely appreciate your kind recognition of the front desk team member who assisted you with weighing your luggage on your departure day. It is always encouraging to know that genuine hospitality made a positive impression, and we will be pleased to share your compliments with the team. Thank you once again for your valuable feedback and for choosing to stay with us as an ALL Classic member. We hope to have the opportunity to welcome you back in the future and provide you with a much more seamless and enjoyable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your continued loyalty as an ALL Platinum member and are sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the disturbance caused by the nearby construction work. We understand how disruptive the noise must have been, especially late into the night, and regret that it affected your ability to enjoy a comfortable and restful stay. While the construction is beyond our control, we fully understand the inconvenience it caused. We are also truly sorry that the room assigned to you did not match your request. We understand how disappointing it must have been to receive a room facing the construction site after being advised that your preference had been accommodated. We regret the confusion during the check-in process and appreciate you bringing this matter to our attention. Your comments have been carefully reviewed with our team as we continue working to improve the consistency of our communication and the overall guest experience. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the seamless and comfortable stay you rightfully expect from us. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your detailed feedback following your recent stay with us. As an ALL Gold member, your continued trust in our brand is greatly valued, and we are deeply sorry that your experience with us fell so far short of your expectations. First and foremost, please accept our sincere apologies for the significant delay in providing your room. We fully understand how disappointing it must have been to wait until nearly 5:00 PM, particularly while traveling with your family and expecting to begin your plans after our standard check-in time. We also regret that the communication you received at the Front Desk did not convey the level of empathy, professionalism, and care that you should rightfully expect. We recognize that how we communicate during challenging situations is just as important as resolving them, and we are truly sorry that this left you feeling disregarded. We are equally concerned to learn that the cleanliness of your room did not meet expectations upon arrival. Discovering that the toilet had not been properly cleaned is unacceptable and certainly not the first impression we wish to create. Please accept our sincere apologies for this oversight. Your comments have been shared with the relevant management teams and will be used to reinforce both our operational procedures and our service standards. Feedback such as yours is invaluable, as it highlights where we must do better to provide the experience our guests expect from Novotel. We are particularly saddened to learn that this stay has caused you to lose confidence in returning to our hotel. While we understand your disappointment, we sincerely hope that you will one day allow us the opportunity to restore your trust and demonstrate the genuine hospitality for which we strive to be known. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your loyalty as an ALL Gold member and are truly sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the shortcomings you encountered during your stay. We regret that we were unable to fulfill several of your requests and that the condition of your room, particularly the cleanliness, left you disappointed. Finding hair in the room is certainly unacceptable, and we understand the negative impression this created from the beginning of your stay. We are equally sorry to learn that our service did not provide the level of care and attentiveness you expected. We understand how frustrating this must have been, and we regret that we did not deliver the experience you should be able to expect from us. Your comments have been carefully reviewed with our team as we continue to strengthen our service standards and attention to detail. Feedback such as yours is invaluable in helping us improve. Thank you once again for sharing your experience. We sincerely hope to have the opportunity to regain your confidence and welcome you and your family back for a stay that reflects the level of hospitality we are committed to delivering. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan! Thank you very much for taking the time to share such a wonderful review and for awarding us a perfect score. We are truly delighted to know that your stay exceeded your expectations. It is especially rewarding to hear that our team was able to assist with your room request and help make your family's stay as comfortable as possible. We are also pleased that you enjoyed our convenient location, comfortable accommodations, and, above all, the high standards of cleanliness throughout the hotel. Your kind words are a great source of motivation for our entire team. As a valued ALL Classic member, we sincerely appreciate your loyalty to Accor and are delighted that you had such a memorable experience with us. Thank you once again for choosing Novotel Ambassador Seoul Yongsan. We truly appreciate your recommendation and look forward to welcoming you and your family back for another exceptional stay in the near future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan