Novotel Ambassador Seoul Yongsan - Seoul Dragon City 5 stars

Customer review rating (ALL Rating) 4.4/5 1,329 reviews

Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 1
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Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Luxurious Premier Lounge

  • Panoramic river view and city view

  • Restaurants, bars, convention spaces, and entertainment facilities in the Seoul Dragon City co

Our accommodation(s)

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Room 1

Hotel location

Novotel Ambassador Seoul Yongsan - Seoul Dragon City

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,329 reviews

Customer review rating 2.0/5

Saso T. Families - Confirmed reviews ALL

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share such detailed feedback following your stay. We are sorry to learn that several aspects of your experience did not meet the standards you expected from a five-star hotel, particularly the condition and atmosphere of the corridors and the overall impression of the room. We sincerely regret the disappointment caused by the cleanliness of the common areas and understand your concerns regarding the dated appearance of the room. We also appreciate your comments regarding the construction view and the waiting time for the elevators, as we recognize how these elements can affect the overall impression of a stay. Your feedback has been carefully noted and will be shared with the relevant departments for further review, particularly regarding the condition and cleanliness of our public areas and the guest experience throughout the hotel. We will also review your comments regarding Mega Bites and the way our available products can be enjoyed, as well as the Wi-Fi experience. As a valued ALL Gold member, we are particularly sorry that your overall experience did not reflect the level of recognition and service you should expect from us. We truly value your loyalty and the opportunity to learn from your feedback. We hope that you will consider giving us another opportunity to provide the level of experience you originally expected from Novotel Ambassador Seoul Yongsan. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 5.0/5

Kanyaporn R. Families - Confirmed reviews ALL

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan! Thank you very much for your wonderful feedback. We are delighted to know that you and your family enjoyed your stay and found our location convenient for exploring Seoul, with easy access to transportation, shopping and dining. We are particularly pleased that you enjoyed your time at the Executive Lounge and appreciated the warm hospitality of our team. It is always rewarding to know that our service contributed to such a memorable stay. As an ALL Platinum member, we truly appreciate your continued trust in Novotel, and your kind recommendation means a great deal to us. We hope to welcome you and your family back to Seoul again in the future and look forward to making your next stay just as enjoyable. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan! Thank you very much for sharing such wonderful feedback. We are delighted to know that you had a perfect stay and that our team’s professionalism and hospitality made such a positive impression on you. It is especially rewarding to hear that you felt well cared for throughout your visit. Your kind recognition of our Front Office leadership and team is truly appreciated, and we will certainly share your encouraging words with the team. We are very grateful for your recommendation and hope to have the pleasure of welcoming you back to Novotel Ambassador Seoul Yongsan for another memorable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan! Thank you for sharing such a lovely review with us. We are very happy to know that you and your family felt so welcomed and well looked after during your stay. It is especially rewarding to hear that the care and assistance from our front office team helped make your family trip more comfortable and enjoyable. We truly appreciate your kind words about their hospitality and professionalism, and we will be sure to pass on your appreciation to the team. We are also pleased to know that you enjoyed your overall stay and the services available throughout the hotel. Most of all, we are delighted to hear that you are already looking forward to returning with your family. We will be very happy to welcome you back to Novotel Ambassador Seoul Yongsan and hope to make your next family stay just as enjoyable. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.0/5

Quang H. L. Solo - Confirmed reviews ALL

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan! Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you had a comfortable stay and appreciated our convenient location, as well as the warm assistance provided by our team. As a valued ALL Gold member, we sincerely appreciate your continued trust and support. We also appreciate your feedback regarding the in-room television, which is valuable as we continue to enhance our facilities and guest experience. Thank you once again for your kind comments. We look forward to welcoming you back to Novotel Ambassador Seoul Yongsan and providing you with another pleasant stay in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Other web-users rate our hotel

  • 850 reviews 9.1/10 Location
  • 802 reviews 7.8/10 Room
  • 803 reviews 7.8/10 Service
  • 11 reviews 6/10 WiFi
  • 345 reviews 7.8/10 Cleanliness
  • 205 reviews 8.3/10 Breakfast
  • 20 reviews 3.1/10 Bar

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