Novotel Ambassador Seoul Yongsan - Seoul Dragon City 5 stars

Customer review rating (ALL Rating) 4.3/5 906 reviews

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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Luxurious Premier Lounge

  • Panoramic river view and city view

  • Restaurants, bars, convention spaces, and entertainment facilities in the Seoul Dragon City co

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Yongsan - Seoul Dragon City

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  906 reviews

TripAdvisor Rating  4.1/5  214 reviews

Customer review rating 4.5/5

Alex A. Business - Confirmed reviews ALL

I enjoyed the stay. Particularly the help from Sasha and Jinny. Would stay again.

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your experience with us. We’re delighted to hear that you had a comfortable stay and that our team was able to assist you throughout your visit. We will be sure to share your kind feedback with our team. We also appreciate your continued loyalty as an ALL Silver member. It would be our pleasure to welcome you back on your next business trip and provide another enjoyable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.5/5

Jerrolde J. C. C. Solo - Confirmed reviews ALL

My stay at Novotel Ambassador Seoul Yongsan was almost impeccable. Despite I booked my night through AccorPlus's Stay Plus program, the reception was more than accommodating to allow me early check-in at 8AM! Talk about hospitality at its best! My room assigned had a distant view of the Namsan Seoul Tower which was great and it's in a relatively modern condition (plenty of power outlets and adjustable room features done via the in-room tablet). The hotel is also connected directly to Yongsan Station which is extremely convenient to travel around Seoul plus the money exchange office on the ground floor was a life saver. My only small complaint in the property though is that it's located in a cluster of multiple Accor hotels (Novotel, Grand Mercure and Ibis Styles) inside one giant casino complex. This gives off a heavy corporate vibe and the lobby can get quite chaotic as it's a popular choice hotel for large tour groups. In addition, the immediate surrounding vicinity is mostly uninteresting as there are no shops, restaurants available except the Yongsan Electronics Market nearby and the convenience store in the hotel lobby. I have to cross Yongsan Station just to get a quick bite.

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan! Thank you for your kind and detailed review. We are truly delighted to hear that you had such a positive experience during your stay, especially with our early check-in service, modern room features, and the convenience of our direct connection to Yongsan Station. It’s also wonderful to hear that you felt well taken care of by our team. Your feedback truly motivates us to keep delivering exceptional hospitality. We do understand your comment regarding the hotel complex's corporate atmosphere and the surrounding area. Your insights are valuable, and we will continue to explore ways to enhance the guest experience in these aspects, ensuring that convenience and local charm are easily accessible for all our guests. Thank you again for sharing your feedback with us. We look forward to the opportunity of welcoming you back soon for another comfortable and convenient stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 1.5/5

Marcie J. Business - Confirmed reviews ALL

The front desk checked me in and failed to take my payment. Then they called me that evening after I was already in bed and told me I had to come downstairs immediately to complete the payment. Additionally, I checked in for two people and they only processed breakfast for one person. This created confusion and a lot of wasted time in the morning. When I told the front desk the issue the man was patronizing. I am surprised at this lack of professionalism from the hotel staff especially when the error was on their part.

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan! Thank you for taking the time to share your feedback. We are deeply sorry to hear about the issues you encountered during your stay, and we sincerely apologize for the inconveniences caused. We completely understand how frustrating it must have been to experience both the payment oversight and the confusion with your breakfast arrangements, especially after an already long day. Please know that we take full responsibility for the mistakes made during check-in. It is completely unacceptable that we failed to properly process your payment and breakfast for two people. This was a lapse in our attention to detail, and we will be addressing this with our front desk team to ensure this doesn’t happen again in the future. We also deeply regret that your interaction with our front desk staff did not meet your expectations. Professionalism and respect for our guests are core values for us, and we will review this matter with the team to prevent such issues from recurring. While we cannot undo the experience you had, we are grateful for your feedback as it helps us improve. We assure you that we are taking steps to enhance our service and ensure smoother and more accurate experiences for all our guests moving forward. Thank you again for sharing your concerns. We hope that you will consider giving us another chance to provide the level of service that reflects the true standards of Novotel. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.0/5

Daphne C. Solo - Confirmed reviews ALL

Located near train station and other amenities, Novotel Yongsan provided a comfortable stay during my short trip to Seoul. Hotel generally new and comfortable, nice design. Appreciate the digital features. Housekeeping was not very consistent throughout the few days.

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your feedback and for your loyalty as an ALL Gold member. We are pleased to hear that you enjoyed our convenient location, modern design, and digital features, which contributed to a comfortable stay during your trip to Seoul. We also appreciate your observations regarding housekeeping. Please be assured that your comments have been shared with the team to ensure more consistent service in the future. Feedback such as yours is invaluable in helping us enhance the overall guest experience. We look forward to welcoming you back and providing an even more seamless and enjoyable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.5/5

Qi C. Friends - Confirmed reviews ALL

quality of food and beer/wine selection at happy hours were fantastic. Appreciated earlier check in as an All member

Dear Valued Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to provide such detailed feedback and for your continued loyalty as an esteemed ALL Limitless member. We are delighted that you enjoyed our convenient location, the quality of food and beverages during happy hour, as well as the recognition provided through early check-in and your room upgrade. Your loyalty is greatly valued. Please accept our sincere apologies for the breakfast seating experience not meeting your expectations. Your observations have been shared with our team to ensure attentive and courteous service in future visits. Feedback such as yours is invaluable in helping us continually enhance the guest experience. We are pleased that, overall, your stay was highly enjoyable, and we look forward to welcoming you back soon to provide an even more seamless and memorable experience as our valued Limitless member. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.