Novotel Ambassador Seoul Yongsan - Seoul Dragon City 5 stars

Customer review rating (ALL Rating) 4.4/5 1,173 reviews

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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Luxurious Premier Lounge

  • Panoramic river view and city view

  • Restaurants, bars, convention spaces, and entertainment facilities in the Seoul Dragon City co

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Yongsan - Seoul Dragon City

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,173 reviews

Customer review rating 3.5/5

Mitchell S. Couples - Confirmed reviews ALL

This was our first time spending the night in Seoul. As someone who has travelled to more than 100 cities around the world, I’ve stayed in a variety of hotels. Some feedback: - Great bedding quality and size - Bathroom was clean and modern - Room service was good but VERY expensive. Nearly 40,000 won for a club sandwich is crazy - I requested a dental kit and was told they came at a price of 1,000 won with collection from the ground floor. I have never encountered this. After travelling for 15 hours, this was not the service I was looking for. And charging 1,000 won for a dental kit is embarrassing. We spent more than half a million won on this stay; some would spend more. I think a complimentary dental kit is reasonable. - The breakfast buffet selection was spectacular - one of the best I’ve come across in Asia however the wait time was appalling. We visited at 9am and after waiting in line for 10 minutes was told to grab a buzzer and sit in a waiting area. We waited 30 minutes before another angry guest confirmed the staff. The TV displaying the floor numbers had been frozen and therefore, everyone was left waiting when tables were available. A minute later, our floor appeared and we were allocated a table. I also don’t think it’s necessary to be shown to our table (as this required more waiting). We were more than competent in finding our own. - Signage from Yongsan station could be better. We arrived after 10pm and therefore couldn’t see the hotel easily. Signage directing guests to the footbridge would be a massive help. - I belive we got upgraded from a superior room to an executive room, according to my Accor app. No mention was made of this at check-in and no information was provided. Executive rooms usually come with executive lounge access; was this the case for our stay? - No recognition of my Accor Gold status for the entirety of our stay Overall not a bad stay. The hard product is decent; it’s the customer service and small touches that make the difference. Customers have many choices such as the Grand Mecure and Ibis next door. To keep business, you have to stand out :) Kind regards, Mitchell S.

Dear Mr. S., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We truly appreciate both your compliments and your constructive comments. We are delighted to hear that you enjoyed the bedding quality, modern bathroom facilities, and especially our breakfast buffet selection. Your kind words mean a great deal to our team. Regarding the dental kit, our hotel participates in Accor’s eco-friendly Green Key certification program. As part of our sustainability initiatives, disposable toothbrush and toothpaste sets are not placed in guestrooms by default. Instead, we collaborate with the Yongsan Welfare Foundation and provide these amenities in exchange for a small donation. We sincerely appreciate your understanding and thank you for supporting this meaningful environmental and community initiative. As an Accor Gold member, we were pleased to provide you with a complimentary room upgrade from the originally reserved Superior Room to an Executive Room category. Please kindly note that the upgrade applies to the room category only, and Executive Lounge access is not included unless specifically booked with eligible benefits. We also sincerely apologize for the inconvenience you experienced during breakfast waiting time and for the lack of clear communication regarding the queue system. Your comments about the station signage, arrival guidance, and overall guest service recognition have been carefully noted as well. Please rest assured that we will closely review all the feedback you shared and work toward improving these areas to provide a more seamless and welcoming experience for our guests. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a much-improved stay in the future. Kind regards, JULIE LEE FRONT DESK MANAGER

Customer review rating 3.5/5

Tino P. Business - Confirmed reviews ALL

Hotel is nice and clean. There are many things which did not satisfy at all. 1. Service in the Executive Lounge was friendly but rather poor quality, tables where not cleaned, drinks where not offered. No Personal touch. felt like I wasnt welcome. 2. Welcome drink I wanted to take in the Megbytes Bar, that got refused by the waiter and I had to take it in the restaurant upstairs. I didnt take it in the end. It was too inconvinient. (thats a joke) 3. I asked that I charge my laptop during a business meeting in the megabytes bar (we consumed) but I got told I cannot charge it and I was not allowed to plug it in the wall. But I could charge it at the service station. So I asked for the duty manager to come. He never showed up, so I unplugged a lamp (it was still bright enough an noone was sitting around) to help my self. Is that how you treat your members or any other guest? 4. I asked for a shaving kit and got told they are not available but I could purchase a toothbrush (yepp that was the comment of the concierge) or I could go to the shop CU. I believe its still a brand standard to have them available on request. 5. Breakfast service is a disaster too They clared the cuttlery but I wasnt finished and never got me a new fork or knife. cleared the table whilst still eating. Pretty much needed to clear space for the next guest to come. I understand that its a busy place, but I stay at so many Accor Hotels and here it becomes clear to me that this is a franchise Property not accor managed ( i might be wrong) but simple sevice sequences and Brand standards are not kept up. The personal touch and service is non exsiting. Again, the Hotel as such is nice, modern and clean. But customer service is poor. If you have to fill the rooms with tour groups, thats fine, but then at least look after your inidivudual guest. Not once during my stay I felt like a "Diamond Member" guest I mean every guest should be treated the same but this wasnt a great experience. On a positive note. Reception staff where very nice and the quality of the food was also very good. Well done the thoose two teams. Housekeeping did also great with a fresh and clean room avery day.

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share such detailed feedback regarding your recent stay with us, and for your continued loyalty as an ALL Diamond member. While we are pleased to know that you appreciated the cleanliness of your room, the quality of the food, and the professionalism of our Front Office and Housekeeping teams, we are truly sorry that several aspects of the service experience fell short of your expectations. We regret that you did not feel welcomed and recognized throughout your stay. Providing attentive and personalized service to every guest is something we take seriously, and it is disappointing to learn that we did not deliver the level of hospitality you rightfully expected. Please be assured that your comments regarding the Executive Lounge, dining service, member benefits, and overall guest experience have been shared with the relevant departments for careful review and improvement. We sincerely appreciate your candid feedback, as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you back in the future and provide the level of service that reflects both our brand standards and your expectations as a valued guest. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.5/5

Yan Y. L. Friends - Confirmed reviews ALL

Staff are very helpful and patient. Location is good, near the Yongsan station and the way to hotel is well covered, even with pouring raining, the way to the hotel is easy and dry. The room is spacious and comfy, the bed is extremely comfy that I didn't want to get out of the bed. I would say the bed, the duvet and the pillow is the best I have ever experienced by far and I have been flying around the world for more than a decade.

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for your wonderful feedback and for sharing your experience with us. We are delighted to hear that you enjoyed our convenient location, comfortable room, and the attentive service provided by our team throughout your stay. It is especially rewarding to know that the bedding experience left such a positive impression on you. Your kind words truly mean a lot to us. Thank you once again for choosing our hotel, and we look forward to welcoming you back again in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.5/5

Kai T. W. Solo - Confirmed reviews ALL

When I was staying in your hotel, there was water leaking from the airconditioner. Unfortunately, I felt down because of it. I reported to the front desk and they arranged maintenance quickly. It is however water dropping was still found a few hours later. Their response was quick to upgraded me to another room. I am thankful their considerations.

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your feedback with us. We sincerely regret the inconvenience caused by the air conditioner issue during your stay. At the same time, we are pleased to hear that our team was able to respond promptly and assist you with the room change. Your comments regarding both the maintenance issue and the check-in experience have been shared with the relevant departments for further review and improvement. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.0/5

Kenrick T. Couples - Confirmed reviews ALL

The hotel is clean and spacious. Should provide toothbrush in the room.

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the cleanliness and spaciousness of the hotel and had a comfortable stay overall. We also appreciate your comments regarding the toothbrush amenity. Your feedback will be shared with the relevant departments for further review as we continue to improve our guest experience. Thank you once again for your loyalty as an ALL Gold member, and we look forward to welcoming you back again in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Other web-users rate our hotel

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  • 314 reviews 8/10 Cleanliness
  • 191 reviews 8.3/10 Breakfast
  • 175 reviews 8.5/10 Vibe
  • 56 reviews 8.9/10 Wellness Area

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