Novotel Ambassador Seoul Yongsan - Seoul Dragon City Hotel 5 stars

The best facilities and overwhelming scenery are excellent. It also satisfies with a professional service system. However, the fact that two hairs came out of the room's towel indicates a decline in the quality of the room service. It wasn't like that before, but something seems to have changed recently. If they're more interested in the cleanliness of the room's equipment, i can say it's the best hotel.

It was really good. Calm and clean and good service.

I had a good stay at Dragon City Novotel, but just one request. It was one of hot fall days when I stayed so I wanted to turn in the air conditioning but the front desk said they don't let the air conditioning running after summer. I quite couldn't understand since the whole system should be available to use... anyways hope this request would be available on my next stay.

excellent hotel close to yongsan station, which makes it easy to travel throughout Seoul. Rooms are very modern and comfortable. No noise and a good bed make it a pleasure to stay. Around the hotel all is quiet in the evening, so if you are looking for lively entertainment it's a 5 min taxi ride.

I don't understand that there is no smart TV function and Netflix. I was also disappointed the brand of Bluetooth speaker in the room. Please increase the drink options at the lounge. But most of staff was nice and kind.

It was good experience. I could feel the hospitality from the hotel from the bigining. The room condition was good and food as well. The one thing.. Manggo Binggu was not available due to the sold out.. that thing I was little bit upset. Thank you for the service anyway.

Some of staffs are friendly but ......

I am disappointed in the matter how thing was handle. First of all the I know the standing of diamond member may be the highest level that a member can hold. The service provided was not the way I have experienced in other hotels. First, room upgrade, I was told I will be upgraded to premier vs executive by the front desk. I was given the executive room which was very small and did not meet my satisfaction. I had to call the front desk to ask why and they told me no room was able then later I asked to speak to a manager and they told me they will call back. The call back was rather not sorry for the inconvenience but rather we are doing you a favor. This made me upset and I am very dissatisfied on how the situation was handled. I stay in Accor hotel because of the service but this was my worst experience ever. I have booked MERCURE dragon city for my next stay and hoping the service will be better.

We enjoyed the great location of being able to walk to Yongsan Station and the I-Park Mall. Room was a bit small but comfortable. No bathtub in the bathroom, which was disappointing. Pool and the fitness center were great. We're Accor members but really didn't get anything special for that. Had a wonderful tour of the hotel with Mr. Beyer.

Room and beds were comfy. Great location . . . walking distance to Yongsan Station, which is both a train and subway station, and to I-Park Mall, which has everything. Friendly staff. Special thanks to Mr. Maxime Beyer, the Guest Experience manager who gave us a personal tour. Pool was awesome and so was the fitness center. No complaints.

The Novotel suites has excellent and modern rooms space and facility, I was upgraded to a very nice corner suite with nice living room and separate bedroom all in best and condition, its perfect for business and leisure easy to access via the near Yongsan KTX station. The hotel team is very supportive and helpful, Highly recommend defiantly revisit.

All of the service was excellent for me, your hotel responded to my requests as much as you can, and also your lock down measures against corona made me fell safe environment. It was good choice of me to book your hotel among many. Thanks!

Nice location, Comportable facility, Kind staffs This hotel is not luxury but good enough to have a few nights

My 2nd item staying at this hotel. Service level was good. For example: Frontline staff, Ms. Helen Noh, was very helpful to offer travel direction to Seoul train station. And show initiative to arrange morning taxi from hotel to train station. Breakfast line is shorter and staff was prompt and courteous.

From check-in to check out my stay was excellent. The property, facilities, and location are well-suited for both business and leisure travel. Special high marks for the front desk team and Executive Lounge team. My only concern was there were no English language news channels on the TV. I have since been advised that I might have overlooked a function on the remote that offered English language channels. Sadly, this was not pointed out in any in room literature. That's said...excellent stay. Well done!