Novotel Ambassador Seoul Yongsan - Seoul Dragon City 5 stars

Customer review rating (ALL Rating) 4.4/5 993 reviews

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Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Luxurious Premier Lounge

  • Panoramic river view and city view

  • Restaurants, bars, convention spaces, and entertainment facilities in the Seoul Dragon City co

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Yongsan - Seoul Dragon City

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  993 reviews

TripAdvisor Rating  4.1/5  216 reviews

Massive Hotel Complex

TripAdvisor rating 4.0/5

Terry S TripAdvisor review

A very busy hotel complex with all the major Accor hotels represented here. I think when things become so big they lose their connection to the guest and your stay just feels like it was okay, like there is nothing special. It was a nice enough room and stay but nothing to really talk about. Food was reasonable and its connected by an aerial walkway with about 5 -10 min walk to the station. There is a mall there but I was hard pressed to find much at all. It was bitterly cold as well with an Artic blast. It was equivalent of $10 AUD in taxi from there to Central Station for train to Busan

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan. Thank you for taking the time to share your feedback and for rating your stay with us. We appreciate your honest comments, as they help us better understand how our guests experience the hotel. We’re pleased to know that you found your room comfortable and your stay overall pleasant. At the same time, we understand your impression regarding the scale of the complex and how this can sometimes affect the sense of personal connection. Please rest assured that we continuously strive to provide attentive and welcoming service, even within a large hotel environment. We’re also glad that our dining options and the convenient access to transportation via the aerial walkway were helpful during your stay, especially given the cold weather conditions at the time. Your comments regarding the surrounding facilities are duly noted and shared with our team for consideration. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and offer you an even more engaging and comfortable experience. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 5.0/5

Jiani S. Solo - Confirmed reviews ALL

good

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for your kind feedback. We’re delighted to know that you had a positive experience with us and enjoyed your stay. We look forward to welcoming you back again soon. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 4.5/5

Josemanansala Solo - Confirmed reviews ALL

Bedroom and bathroom were clean and organized. Staff were courteous and nice.

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan! Thank you very much for sharing your kind feedback. We are thrilled to hear that you enjoyed a clean and comfortable stay and found our amenities convenient. It is always wonderful to know that our guests feel welcomed and well cared for. Please rest assured that your comments will be shared with the relevant departments to help us continue providing exceptional service. We very much look forward to welcoming you back for another enjoyable and memorable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 5.0/5

Garry S. C. Couples - Confirmed reviews ALL

It was a short but sweet stay. We wished we stayed more if we didn’t moved to Busan. The only downside is they don’t have kitchen utensils and microwave. But definitely will come back again.

Dear Guest, Warm greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you very much for your kind feedback. We are delighted to hear that you enjoyed a comfortable and convenient stay with us, and that our team made your visit pleasant even during a late arrival. It is always rewarding to know our guests feel welcomed and well cared for. We look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 2.0/5

Seoyeong H. Friends - Confirmed reviews ALL

Check-in took longer than expected, didn't get informed on room upgrade for gold membership so I later had to call and ask them to change the room - unfriendly conversation. One of the days, when I came back to the room, the bed was set up but rubbish was not cleaned and amenities were not refilled. I had to call them and they only provided the amenities what I asked for. Very inconvenient and unpleasant stay ever.

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Please allow me to sincerely apologize for the disappointing experience you encountered during your recent stay. We are truly sorry that your check-in did not meet expectations, that your Gold membership room upgrade was not communicated proactively, and that housekeeping fell short in maintaining the standards we pride ourselves on. We fully understand how frustrating this must have been for you. Your feedback has been shared directly with the teams responsible to ensure that procedures, communication, and service consistency are strengthened immediately. We deeply value your loyalty as an ALL Gold member and hope to have the opportunity to welcome you again, providing the seamless, comfortable, and professional experience that every guest deserves at our hotel. Thank you for bringing these matters to our attention. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

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Other web-users rate our hotel

  • 817 reviews 9.2/10 Location
  • 764 reviews 8.1/10 Room
  • 733 reviews 8/10 Service
  • 6 reviews 4.6/10 WiFi
  • 317 reviews 7.9/10 Cleanliness
  • 190 reviews 8.1/10 Breakfast
  • 186 reviews 7.2/10 Food
  • 180 reviews 8.6/10 Vibe

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