Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for choosing Novotel Ambassador Seoul Yongsan and for sharing your positive feedback. We are delighted to know that you appreciated our convenient location and enjoyed a pleasant stay with us. We sincerely appreciate your kind recommendation and your continued trust as an ALL Platinum member. We look forward to welcoming you back on your next visit to Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. First and foremost, thank you for your continued loyalty and for choosing to stay with us for the fifteenth time. We sincerely value your trust as a returning guest and ALL Gold member, and we greatly appreciate you taking the time to share such detailed feedback about your recent experience. We are pleased to know that you have generally enjoyed your stays with us over the years. At the same time, we understand that the two situations you described had a significant impact on your most recent visit. Your comments regarding the communication of scheduled maintenance and the importance of providing guests with sufficient information in advance have been carefully noted. We also appreciate you bringing your concerns regarding the handling of the package delivery and your privacy during the stay to our attention. We understand the importance of respecting our guests' preferences and ensuring that they feel comfortable throughout their stay. Your feedback on this matter will be carefully reviewed with the appropriate teams. Thank you once again for your long-standing support and for sharing your concerns so openly. We sincerely hope to have the opportunity to welcome you back and provide an experience that restores your confidence in us. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed a comfortable and peaceful stay and appreciated our convenient location with easy access to public transportation. It is also wonderful to hear that the cleanliness of your room and the service provided by our team contributed positively to your family stay. Your kind feedback is truly appreciated and will be a great encouragement to our team. We look forward to welcoming you and your family back for another pleasant stay in Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share such detailed feedback regarding your recent stay. As a valued ALL Gold member, we sincerely appreciate your continued trust in the Accor family. While we are grateful that your stay was overall acceptable, we regret to learn that several aspects of the room did not meet your expectations. Your comments regarding the bathroom layout and fittings, the responsiveness of the bidet, the lack of convenient hanging space, and the comfort and support of the pillows have been carefully noted. We also appreciate you bringing the Wi-Fi connection speed to our attention. We understand that the overall quality and attention to detail did not reflect the experience you expected for the value of your stay. Your feedback is important to us and will be reviewed with the relevant teams as we continue working to improve our facilities and guest experience. Thank you once again for your honest and constructive comments. We hope to have another opportunity to welcome you back and provide you with a more satisfying experience in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan! Thank you for taking the time to share your thoughtful and detailed feedback with us. We are delighted to know that you enjoyed the comfort and design of our rooms, as well as the breakfast offerings, and that your stay provided a positive impression of Novotel. We are also pleased that your experience as an ALL Platinum member was overall enjoyable. At the same time, we sincerely regret that one of your interactions with our team did not meet the level of service you expected. We appreciate you bringing this to our attention, and your feedback regarding the manner of communication will be shared with the relevant team for review and improvement. Your suggestions regarding more sustainable use of room slippers and the provision of liquid hand wash are also much appreciated. We value practical feedback such as this as we continue to consider ways to make our operations more environmentally conscious while maintaining guest comfort. Thank you once again for your valuable feedback and continued support as an ALL member. We look forward to welcoming you back and providing you with an even more pleasant experience on your next visit. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share such detailed feedback following your stay. We are sorry to learn that several aspects of your experience did not meet the standards you expected from a five-star hotel, particularly the condition and atmosphere of the corridors and the overall impression of the room. We sincerely regret the disappointment caused by the cleanliness of the common areas and understand your concerns regarding the dated appearance of the room. We also appreciate your comments regarding the construction view and the waiting time for the elevators, as we recognize how these elements can affect the overall impression of a stay. Your feedback has been carefully noted and will be shared with the relevant departments for further review, particularly regarding the condition and cleanliness of our public areas and the guest experience throughout the hotel. We will also review your comments regarding Mega Bites and the way our available products can be enjoyed, as well as the Wi-Fi experience. As a valued ALL Gold member, we are particularly sorry that your overall experience did not reflect the level of recognition and service you should expect from us. We truly value your loyalty and the opportunity to learn from your feedback. We hope that you will consider giving us another opportunity to provide the level of experience you originally expected from Novotel Ambassador Seoul Yongsan. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan! Thank you very much for your wonderful feedback. We are delighted to know that you and your family enjoyed your stay and found our location convenient for exploring Seoul, with easy access to transportation, shopping and dining. We are particularly pleased that you enjoyed your time at the Executive Lounge and appreciated the warm hospitality of our team. It is always rewarding to know that our service contributed to such a memorable stay. As an ALL Platinum member, we truly appreciate your continued trust in Novotel, and your kind recommendation means a great deal to us. We hope to welcome you and your family back to Seoul again in the future and look forward to making your next stay just as enjoyable. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan! Thank you very much for sharing such wonderful feedback. We are delighted to know that you had a perfect stay and that our team’s professionalism and hospitality made such a positive impression on you. It is especially rewarding to hear that you felt well cared for throughout your visit. Your kind recognition of our Front Office leadership and team is truly appreciated, and we will certainly share your encouraging words with the team. We are very grateful for your recommendation and hope to have the pleasure of welcoming you back to Novotel Ambassador Seoul Yongsan for another memorable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan! Thank you for sharing such a lovely review with us. We are very happy to know that you and your family felt so welcomed and well looked after during your stay. It is especially rewarding to hear that the care and assistance from our front office team helped make your family trip more comfortable and enjoyable. We truly appreciate your kind words about their hospitality and professionalism, and we will be sure to pass on your appreciation to the team. We are also pleased to know that you enjoyed your overall stay and the services available throughout the hotel. Most of all, we are delighted to hear that you are already looking forward to returning with your family. We will be very happy to welcome you back to Novotel Ambassador Seoul Yongsan and hope to make your next family stay just as enjoyable. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan! Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you had a comfortable stay and appreciated our convenient location, as well as the warm assistance provided by our team. As a valued ALL Gold member, we sincerely appreciate your continued trust and support. We also appreciate your feedback regarding the in-room television, which is valuable as we continue to enhance our facilities and guest experience. Thank you once again for your kind comments. We look forward to welcoming you back to Novotel Ambassador Seoul Yongsan and providing you with another pleasant stay in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your detailed feedback regarding your recent stay with us. While we are pleased to know that you found our location convenient, with direct access to the shopping mall, we are truly sorry that several aspects of your experience fell short of your expectations. We sincerely apologize for the inconvenience caused by your room not being serviced despite displaying the housekeeping request sign. We also regret your disappointment with the cleanliness of the room, particularly the condition of the bathroom, as well as the quality of the amenities provided. We are sorry that these aspects of your stay did not reflect the standard of hospitality we are committed to delivering, and your comments have been carefully reviewed with our team as we continue working to enhance the overall guest experience. Thank you for bringing your concerns regarding the Wi-Fi connection to our attention. We understand how inconvenient it can be to reconnect each time you return to the hotel, and your feedback is valuable as we continue to improve the comfort and convenience of our services. We sincerely appreciate your kind recognition of the front desk team member who assisted you with weighing your luggage on your departure day. It is always encouraging to know that genuine hospitality made a positive impression, and we will be pleased to share your compliments with the team. Thank you once again for your valuable feedback and for choosing to stay with us as an ALL Classic member. We hope to have the opportunity to welcome you back in the future and provide you with a much more seamless and enjoyable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your continued loyalty as an ALL Platinum member and are sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the disturbance caused by the nearby construction work. We understand how disruptive the noise must have been, especially late into the night, and regret that it affected your ability to enjoy a comfortable and restful stay. While the construction is beyond our control, we fully understand the inconvenience it caused. We are also truly sorry that the room assigned to you did not match your request. We understand how disappointing it must have been to receive a room facing the construction site after being advised that your preference had been accommodated. We regret the confusion during the check-in process and appreciate you bringing this matter to our attention. Your comments have been carefully reviewed with our team as we continue working to improve the consistency of our communication and the overall guest experience. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the seamless and comfortable stay you rightfully expect from us. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your detailed feedback following your recent stay with us. As an ALL Gold member, your continued trust in our brand is greatly valued, and we are deeply sorry that your experience with us fell so far short of your expectations. First and foremost, please accept our sincere apologies for the significant delay in providing your room. We fully understand how disappointing it must have been to wait until nearly 5:00 PM, particularly while traveling with your family and expecting to begin your plans after our standard check-in time. We also regret that the communication you received at the Front Desk did not convey the level of empathy, professionalism, and care that you should rightfully expect. We recognize that how we communicate during challenging situations is just as important as resolving them, and we are truly sorry that this left you feeling disregarded. We are equally concerned to learn that the cleanliness of your room did not meet expectations upon arrival. Discovering that the toilet had not been properly cleaned is unacceptable and certainly not the first impression we wish to create. Please accept our sincere apologies for this oversight. Your comments have been shared with the relevant management teams and will be used to reinforce both our operational procedures and our service standards. Feedback such as yours is invaluable, as it highlights where we must do better to provide the experience our guests expect from Novotel. We are particularly saddened to learn that this stay has caused you to lose confidence in returning to our hotel. While we understand your disappointment, we sincerely hope that you will one day allow us the opportunity to restore your trust and demonstrate the genuine hospitality for which we strive to be known. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your loyalty as an ALL Gold member and are truly sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the shortcomings you encountered during your stay. We regret that we were unable to fulfill several of your requests and that the condition of your room, particularly the cleanliness, left you disappointed. Finding hair in the room is certainly unacceptable, and we understand the negative impression this created from the beginning of your stay. We are equally sorry to learn that our service did not provide the level of care and attentiveness you expected. We understand how frustrating this must have been, and we regret that we did not deliver the experience you should be able to expect from us. Your comments have been carefully reviewed with our team as we continue to strengthen our service standards and attention to detail. Feedback such as yours is invaluable in helping us improve. Thank you once again for sharing your experience. We sincerely hope to have the opportunity to regain your confidence and welcome you and your family back for a stay that reflects the level of hospitality we are committed to delivering. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan! Thank you very much for taking the time to share such a wonderful review and for awarding us a perfect score. We are truly delighted to know that your stay exceeded your expectations. It is especially rewarding to hear that our team was able to assist with your room request and help make your family's stay as comfortable as possible. We are also pleased that you enjoyed our convenient location, comfortable accommodations, and, above all, the high standards of cleanliness throughout the hotel. Your kind words are a great source of motivation for our entire team. As a valued ALL Classic member, we sincerely appreciate your loyalty to Accor and are delighted that you had such a memorable experience with us. Thank you once again for choosing Novotel Ambassador Seoul Yongsan. We truly appreciate your recommendation and look forward to welcoming you and your family back for another exceptional stay in the near future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan! Thank you very much for taking the time to share your wonderful review and for awarding us a perfect score. We are delighted to know that you had such a comfortable stay with us during your business trip. It is especially rewarding to hear that our housekeeping, front desk, concierge, and service teams were able to assist you with your requests and help make your stay a pleasant one. Your kind recognition of our team's hospitality and dedication is truly appreciated and will be shared with them as great encouragement. Thank you once again for choosing Novotel Ambassador Seoul Yongsan. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan! Thank you very much for taking the time to share your wonderful review and for awarding us a perfect score. We are delighted to know that you and your family had such an enjoyable stay with us. It is especially rewarding to hear that you appreciated our convenient location, the beautiful views, and the attentive service provided by our team. Your kind words are a great source of encouragement for all of us. Thank you once again for choosing Novotel Ambassador Seoul Yongsan. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay in the near future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan! Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect rating following your recent stay. We are delighted to know that you had such a comfortable stay and that our convenient location and warm hospitality made a positive impression. It is especially rewarding to hear that every interaction with our team was welcoming and attentive, helping to make your visit a memorable one. We also sincerely appreciate your kind recognition of our concierge service. Your compliments will be shared with the team, and they will be delighted to know that their dedication and genuine hospitality made a meaningful difference during your stay. Thank you as well for your continued support as an ALL Classic member. We truly value your loyalty and look forward to welcoming you back for another exceptional stay in the near future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan! Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you enjoyed our convenient location and found it easy to explore Seoul with the nearby transportation options. We also sincerely appreciate your continued support as an ALL Classic member. At the same time, thank you for sharing your comments regarding the room size, in-room language guidance, and Wi-Fi speed. Your valuable feedback has been shared with the relevant teams as we continuously work to improve the comfort and convenience of our guests. We truly appreciate your thoughtful review and look forward to welcoming you back for an even more enjoyable stay in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan