Novotel Ambassador Seoul Yongsan - Seoul Dragon City 5 stars

Customer review rating (ALL Rating) 4.1/5 654 reviews

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Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 1
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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Luxurious Premier Lounge

  • Panoramic river view and city view

  • Restaurants, bars, convention spaces, and entertainment facilities in the Seoul Dragon City co

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Yongsan - Seoul Dragon City

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  654 reviews

TripAdvisor Rating  4.0/5  206 reviews

Novotel Yongsan

TripAdvisor rating 1.0/5

Marvin100309 Friends getaway - TripAdvisor review

The service is too bad from the time I booking.. No feedback when asking the way to hotel, the door was broken after cleaning, etc..

Dear Guest, Greetings from Novotel Suites ambassador Seoul Yongsan! We are very sorry that we could not meet your expectations for your previous stay. We have taken your feedback very seriously and will provide needed trainings for our staff and will make sure the rooms condition is fixed as well. Thank you once again for taking your precious time to give us your feedback. We hope you will give us another chance to show you our incredible service. Best regards, Zarina Guest Experience Manager

Great location

Customer review rating 4.5/5

Amira Solo - Confirmed reviews ALL

Although my stay was short, it was absolutely wonderful to see the service hasn’t changed. It was very clean and very accommodating.

Dear Ms. Amira E., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zarina Guest Experience Manager

It was ok

Customer review rating 3.0/5

Dr. J. T. Solo - Confirmed reviews ALL

The staff are very fluent with english and can help you out with anything. The room I stayed enough was spacious enough for a solo traveler like me. The bed was super comfortable. Room service korean food was delicious and worth it. I was told I would get Han river view room but didn'T. realise how far it was. The room lock ( the upper chain) was broken, though most of the staff was kind and helpful while asking for direction or booking cab, few things I was not happy with was that the room was never cleaned completely. My tea cup and glasses were left unchanged for 3 days, only after I complained twice it was changed. I could sense how half heartedly it was cleaned. One day the housekeeping came and asked to use my telephone in the toilet ( still don'T. know why). On arrival I was told to stand in a queue for checking at 12pm. I stood there alone waiting for someone to come and then when I asked another employee passing by then she told me checking opens at 3pm so they can help me with the luggage. I understand I was early but why make me stand in front of the empty desk when you know no one will be attending me there. The negative points took over the positive points for me.

Dear Dr. J. T., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to assure you that all your comments regarding waiting time at the Front Desk, room cleaning and room maintenance were taken very seriously. We will check the room thoroughly and make sure necessary trainings were conducted in the departments in charge. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zarina Guest Experience Manager

Strategic Location

Customer review rating 3.5/5

Sae Business - Confirmed reviews ALL

Good business hotel for visitors with its strategic location. the room was rather similar to ibis (but definitely bigger room space) layout but since i wasnt there as a tourist, it was okay.

Dear Saerom K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zarina Guest Experience Manager

Overall good but could work on cleanliness

Customer review rating 3.5/5

Ji K. Solo - Confirmed reviews ALL

Great location and overall experience was good but the room cleanliness was not the best.. Phone was covered in dust and there were some hair on the floor upon checking in.

Dear Ji Hyun K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. Thank you for letting us know about the aspects we can improve to make your next stay better. We have shared your comments regarding room cleanliness with all the departments heads and will take necessary actions. Thank you again for sharing your experience, and we hope your next stay with us will be better than the last one. Sincerely, Zarina Guest Experience Manager

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Other web-users rate our hotel

  • 606 reviews 9.2/10 Location
  • 653 reviews 7/10 Room
  • 548 reviews 6.9/10 Service
  • 5 reviews 6.2/10 WiFi
  • 277 reviews 6.5/10 Cleanliness
  • 161 reviews 8.2/10 Breakfast
  • 61 reviews 8.8/10 Wellness Area
  • 54 reviews 7.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.