Novotel Ambassador Seoul Yongsan - Seoul Dragon City Hotel 5 stars

Good

Single beds are very small for tall people. Breakfast was included but was leaving early on the last day so asked if take-away could be arranged but the staff was not very helpful and said no alternative arrangement can be made.

I had a wedding and stayed for my departure. After getting married at the time of reservation, I left a message saying, "I can't go on my honeymoon and leave the country right away." Honestly, I didn't expect much. Because the service at Daegu Novotel was a mess on the day of the wedding, I didn't expect it. However, the room that had to be assigned to 36 floors was up on the 39th floor of Han River View and sent us wine and chocolate. And it was very kind.

The room was a little messy there was stale water in the sink and the ice cube utensils was horribly dirty

Since I had an early flight arrival, the hotel made great effort to accommodate my request for early check in. Additionally, I was able to get the same corner room I requested.

As I said above - it was mediocre - the experience neither was short of, nor exceeded expectations.

Everything was very professional and good.

Good!

Perhaps one of the best hotels in South Korea - new, great amenities, wonderful food, and located nearby all the places you want to to see. Best part are the amazing views facing the Han River - you literally have a birds eye view of the entire city.

my room condition was absolutely clean and neat. but there’s no toothbrush and toothpaste. (bit embarrassed) and i needed chopsticks, called the room service and they replied they can give it to us. we had to wait about half an hour without notice. and we called again and the staff said, it was requested already but now our staff is hectic with orders so will take 15min more. so i had to go to convenience store. if they noticed in advance, we wouldnt have to wait so long. that is the only disappointing point. other things were perfect.

Service was impressive, facilities were clean and comfy with high-quality amenities and bed. However seems like it lacks in sound-proof, hoping this can be enhanced for other guests.

Very nice hotel, with great service

Great and comfortable Thank you so much!

-Toothbrush isn't free. I don't mind the extra 3dollar but it's not good to have to ask house keeping -40th floor lounge & fitness center is not in operation but some floor guides still says it's available -1st floor bar closes very early. I didn''t get my welcome drink when I checked in at 11:20PM. -Asides from the extra laundry machine and higher floor, the Novotel Suite isn't much different from the standard Novotel rooms. -Reception and concierge work like two independent organization. Reception will not answer any of your question about nearby restaurant/request for taxi but simply ask you to talk to Concierge immediately behind you but you have to repeat the same question again. -Accor reservation system did not include breakfast option. I would assume for such case the breafast is included by default but it's not.

The room was well organized, clean and nice with advanced facilities. The service was warmly and hospitality in lobby. Only the breakfast has too many people due to tourist group, waiting a few minutes to get seats. Everything is good during one night stay. Thank you!