Fairmont Ambassador Seoul 5 stars

Dear Ms. N., Thank you for choosing Fairmont Ambassador Seoul and for sharing your thoughtful review with us. We are delighted to know that you had a comfortable stay and particularly appreciated the contemporary feel of the hotel, as well as the well-appointed and luxurious room and bathroom. It is always rewarding to hear that our accommodations provided the comfort and refinement we strive to offer. We also appreciate your candid feedback regarding our location from a leisure traveler’s perspective. While our setting in Yeouido offers convenient access to The Hyundai Seoul and the city’s key business district, we understand that guests primarily exploring Seoul’s major tourist attractions may have different preferences in terms of location. Your perspective is sincerely valued. As an ALL Gold member, your loyalty is especially meaningful to us, and we truly appreciate your continued trust in Accor and Fairmont. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Fairmont Ambassador Seoul and providing you with another comfortable and memorable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mrs. Lee, Thank you for choosing Fairmont Ambassador Seoul and for sharing a wonderful review. We are delighted to know that our convenient location, warm hospitality, and dining experience all contributed to making your stay a memorable one. Your kind recognition of our team’s friendly and attentive service is especially meaningful to us, and we will be pleased to share your compliments with our colleagues. It is truly rewarding to hear that you would love to stay with us again. We look forward to the pleasure of welcoming you back to Fairmont Ambassador Seoul and providing you with another exceptional experience. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. G., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your wonderful review. We are truly delighted to know that our team's service made you feel right at home. Providing warm, genuine hospitality is at the heart of what we do, and it is incredibly rewarding to hear that our colleagues made such a positive impression during your stay. We are also pleased that you found your room to be spotlessly clean, spacious, and comfortable. Your kind recognition of both our Housekeeping and Front Office teams is greatly appreciated, and we will be sure to share your encouraging comments with all of our colleagues. Thank you once again for your perfect rating and thoughtful feedback. We sincerely look forward to welcoming you back to Fairmont Ambassador Seoul for another memorable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. P., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your valuable feedback. We are pleased to know that you appreciated our convenient location and the cleanliness of the hotel. At the same time, we sincerely regret that your experience with your Visa Travel VIP benefits did not meet your expectations. We understand your disappointment regarding the communication of your benefits at check-in. We apologize if our explanation caused any confusion, particularly regarding the late check-out benefit and the separate marketing program. This was certainly not the impression we intended to leave. Your Visa Travel VIP benefits, including room upgrade, early check-in, and late check-out, are provided subject to availability. Regardless of availability, we recognize that these benefits should always be communicated clearly and consistently so that guests fully understand what is included. Your feedback has been shared with our Front Office team to ensure we provide clearer and more accurate guidance in similar situations going forward. Thank you again for bringing this to our attention. We truly value your comments, as they help us improve the experience we provide to our guests, and we hope to have the opportunity to welcome you back for a more seamless and satisfying stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. D., Thank you for taking the time to share your feedback following your recent stay at Fairmont Ambassador Seoul. While we are pleased to know that you had an overall enjoyable experience, we truly regret to learn that your arrival did not leave you with the warm and attentive first impression we strive to provide. It is especially concerning to hear that you felt our service may have been influenced by your age. Please accept our sincere apologies, as every guest deserves to be welcomed with the same level of courtesy, professionalism, and genuine care, regardless of age or background. We also understand that your stay coincided with your birthday, making it an even more meaningful occasion. It is therefore especially disappointing to know that we were unable to provide the memorable and welcoming experience you deserved. We regret that the cleanliness of your bathroom did not meet the high standards you expected from us. Your comments have been shared with our Housekeeping team to reinforce the importance of meticulous room inspections before every arrival. Following your feedback, we conducted an internal review with our Front Office team. The team acknowledged that the arrival period was particularly busy and that the check-in may have been conducted too hastily. This is never an excuse for making a guest feel less valued. We have reminded our team that, even during peak periods, every interaction should be delivered with warmth, attentiveness, and professionalism. In addition, our Front Office leadership will continue to provide close coaching to ensure a consistently welcoming experience for every guest. We sincerely appreciate your honest feedback, as it helps us identify opportunities for improvement. We hope to have the opportunity to welcome you back in the future and provide you with the thoughtful and seamless experience that truly reflects Fairmont's hospitality. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul