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Fairmont Ambassador Seoul 5 stars

Customer review rating (ALL Rating) 4.6/5 1,557 reviews

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Fairmont Ambassador Seoul
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Hotel extras

  • A modern reception space offering express Express Self Check-In & Check-Out Kiosks.

  • Panoramic Han River views from the majority of guest rooms.

  • Fairmont Fit will be closed on the third Tuesday of each month (Subject to change)

  • The pool is open to children aged six years and above, accompanied by a responsible adult.

  • All restaurants are closed at 9 PM in accordance with the government guideline (Aug 23, 2021~)

Hotel location

Fairmont Ambassador Seoul

Fairmont Ambassador Seoul
108 Yeoui Daero Yeongdeungpo Gu
07335 seoul
korea, republic of

Tel: +82233956000

Fax: (+82)233956170

Check-in from 15h00

Check out up to 12h00

  • By plane

    GIMPO AIRPORT At 11km / 6 miles

  • By plane

    INCHEON AIRPORT At 55km / 34 miles - Shuttle paying

  • By car

    KYUNGIN HIGHWAY At 3km / 2 miles

  • By train

    SEOUL STATION At 5.7km / 3.54 miles

  • By train

    YEOUI NARU STATION At 0.35km / 0.22 miles

GPS :37.525269, 126.929134

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 326 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 44 connecting rooms
    • 326 non-smoking rooms
    • 31 floors
  • Languages spoken at the hotel
    • English
    • French
    • Chinese Mandarin
    • Japanese
    • Korean
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • INCHEON AIRPORT Additional charge
    • ICN Additional charge
Well-being
  • Swimming Pool
    • Covered
    • On site
  • Fairmont Fit
    • On site
    • Thermal Spa
    • Sauna room

Our accommodation(s)

Fairmont Ambassador Seoul presents 326 guests rooms & suites offering panoramic views of the Yeouido skyline and the Han River. Please note that complimentary Gold Lounge privileges for Accor Platinum and higher level members are not available at Fairmont Ambassador Seoul. Your kind understanding is appreciated.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 675 m²

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Fairmont Ambassador Seoul

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,557 reviews

The best hotel ever and would like to revisit

Customer review rating 5.0/5

J. D. Couples - 20/11/2021 Confirmed reviews ALL

Thankful that front desk upgraded my room and it was possible to early checked in. I satisfied about his professional services. I felt so comfortable while I stay. I was surprised for the detail of room interior. The breakfast was awesome. Unfortunately I could not use lounge even I’m the platinum member. However it was memorable stay and I will revisit soon.

Dear Valued Guest, Good evening. Warm greetings from Fairmont Seoul Hotel. First of all, thank you so much for choosing Fairmont as a home away from your home and for taking your time completing the survey. We are glad to hear that you enjoyed your stay with us. Thanks for your comment and hope to welcome you back in the very near future. Best regards, Julia Hong Rooms Division Supervisor

Better than October. Let's keep it that way.

Customer review rating 4.5/5

Jongchan L. Solo - 16/11/2021 Confirmed reviews ALL

I stayed with gastronomy package on 12th Oct. before. At that time I was certainly disappointed with the unsatisfying service that from no explanation on the usage of vouchers. Nevertheless, other f&b was great especially the Spectrum. This is my second visit and all other shortages has been improved. I'm looking forward to have a next stay in 2022.

Wonderful stay

Customer review rating 5.0/5

J. Y. W. Families - 01/11/2021 Confirmed reviews ALL

Friendly staff and great condition room

친애하는 고객님께, 고객님 안녕하십니까, 페어몬트 서울 호텔입니다. 먼저, 고객님의 소중한 날 페어몬트 호텔에서의 투숙을 결정 해 주심과 시간을 특별히 할애하시어 투숙 경험에 대한 리뷰 작성 해 주셔서 감사합니다. 성원에 진심으로 감사드리며, 추후 또 고객님을 호텔에서 모실 수 있는 기회가 생기길 바라겠습니다. 점점 추워지는 요즈음, 건강 유의하시기 바랍니다. 감사합니다. Julia Hong 드림 Rooms Division Supervisor

Great place to stay

Customer review rating 4.5/5

Jessie Solo - 20/10/2021 Confirmed reviews ALL

It was very pleasant to stay in this hotel. I planned to visit Seoul for a short trip and found out Fairmont landed in Seoul. The staffs were very kind and considerate more than I expected. Highly recommended. The only thing I can think of for improvement is breakfast buffet. Foods were good, however the dining area was too busy and slightly noisy. Not sure if it's common, but I got my coffee a bit late. Other than that, overall it was a wonderful experience. Thanks!

Dear Valuable Guest, We thank you for sharing your recent experience at Fairmont. Your praise mentioning the good service from our employees, is very heartening. We are grateful for your observations and feedback as it presents us the opportunity to better improve our service offerings in the future. We look forward to welcoming you back in the near future. In the meantime, should you need anything, do not hesitate to contact me at ma… With warm regards, Maxime Beyer Quality & Guest Experience Manager Fairmont Ambassador Seoul

Absolutely Fantastic

Customer review rating 5.0/5

Aaron J. L. Couples - 18/10/2021 Confirmed reviews ALL

Great location, Hotel is absolutely luxurious inside out, by far the most exceptional hospitality and service quality by the staffs.

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Fairmont Ambassador Seoul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime Beyer Quality & Guest Experience Manager Fairmont Ambassador Seoul

nice Canadian thanksgiving stay

Customer review rating 4.5/5

Tim Families - 13/10/2021 Confirmed reviews ALL

Fairmont Gold was a very nice experience with dedicated check in, and a very generous afternoon tea/evening canapes/drinks.

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Fairmont Ambassador Seoul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime Beyer Quality & Guest Experience Manager Fairmont Ambassador Seoul

good customer service.

Customer review rating 3.5/5

Minjung Families - 10/10/2021 Confirmed reviews ALL

Well located good customer service. But higher price thab competiors. food in lounge and morning wasnt good.

Dear Valuable Guest, We thank you for your constructive feedback, as every guest impression is important. We are sorry to hear that you were disappointed by the food served at the lounge. Indeed, our lounge is praised by most of our customers, and we do provide a similar selection compare to others 5-Star hotel in Seoul. A la carte + buffet. Please, rest assured that we will definitely review with the team to continue our improvement. Once again, we are thankful to your comments and we look forward to welcoming you back. Kind regards, Maxime Beyer Quality & Guest Experience Manager Fairmont Ambassador Seoul

Fantastic!!

Customer review rating 5.0/5

Jiyoung Families - 08/10/2021 Confirmed reviews ALL

Hotel is fantastic as well as staffs are amazing. I could feel that staffs are well trained. especially Mr. Steve and the staff who helped check-in/out, they made this hotel a dignified place. room and facilities are clean and neat.

Dear Valued Guest, Warm greetings from Fairmont Seoul Hotel! First of all, thank you so much for choosing Fairmont as a home away from your home and thanks for spending your time completing the survey. We are really glad to see that you enjoyed your stay with us. Hope to welcome you back in the nearest future and take good care until our next encounter. Thank you. Best Regards, Julia Hong Rooms Division Supervisor

Is it really 5 stars hotel?

Customer review rating 2.0/5

Anonymous Families - 29/09/2021 Confirmed reviews ALL

I’m very unfulfilled to stay in here. Especially the manners of the staffs were disrespectful .

고객님께, 피드백을 남겨주셔서 감사합니다. 저희 호텔에서 더 즐거운 경험을 하셨기를 바라지만 서비스 개선이 필요하다는 피드백을 주셨습니다. 저희는 고객 여러분들에게 최고의 경험을 선사하기 위해 노력하고 있습니다. 고객님의 경우에는 저희가 부족했던 부분이 있었습니다. 고객님의 신뢰를 회복할 수 있는 기회를 주신다면, 수많은 저희 고객들이 좋아하셨던 최고의 서비스를 경험하실 수 있도록 최선을 다하겠습니다. 감사합니다. Maxime Beyer Quality & Guest Experience Manager Fairmont Ambassador Seoul

awesome service

Customer review rating 5.0/5

Hyechung K. Families - 25/09/2021 Confirmed reviews ALL

very professional and gentle employees :) will love to visit again soon

친애하는 고객님께, 안녕하십니까 고객님, 체크인 절차 도와드렸던 골드 라운지 수퍼바이저 Julia입니다. 어머님의 소중한 날, 특별히 페어몬트에서의 투숙을 결정 해 주심과 시간을 할애하시어 투숙 경험에 대한 리뷰를 작성 해 주셔서 대단히 감사드립니다. 페어몬트 호텔에 대한 고객님의 성원에 진심으로 감사드리며, 추후 또 고객님을 모실 수 있는 기회가 생기길 바라겠습니다. 점점 가을로 접어드는 요즈음, 건강 유의하시기 바랍니다. 감사합니다. Julia Hong 드림 Rooms Division Supervisor

Good stay

Customer review rating 4.5/5

Robert Friends - 25/09/2021 Confirmed reviews ALL

Joey at the front desk was extremely helpful.

Dear Valued Guest, Good evening! Warm greetings from Fairmont Seoul Hotel. First of all, thank you so much for taking your time completing the survey. We are glad to see that you enjoyed your stay with us and hope to welcome you in the very near future. Once again, thanks for your time and take good care until our next encounter. Best Regards, Julia Hong Rooms Division Supervisor

Excellent service and dishes

Customer review rating 4.5/5

Soowan Couples - 23/09/2021 Confirmed reviews ALL

Excellent service and dishes

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Fairmont Ambassador Seoul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime Beyer Quality & Guest Experience Manager Fairmont Ambassador Seoul

small mistakes ruin everything

Customer review rating 1.5/5

Anonymous Solo - 19/09/2021 Confirmed reviews ALL

In elevator, a chef said to me “Have a good day”. Thank him for his kindness. But I got some bad experiences. At the first time of Fairmont Ambassador Seoul, I felt uncomfortable because there were used flip flops under the bed. At the second time, I was very disappointed that housekeepeer left its rag in the wardrobe. Moreover, it threw away water in the washstand, which is for getting rid of blood stain on my fiber.

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at our property. We are glad that our Chef took the time to greet you in the elevator. We will share with him, your special mention and I am sure, he will be delighted to learn that. Referring to the issue in the room, we have reviewed with our Housekeeping team. However, we did not find any cause here. We would like to confirm that our room inspections are followed seriously daily, and that our Housekeeping team is trained properly, to inspect and treat the rooms as per Fairmont’s standards. We wish to apologize for any inconvenience caused and please, do not hesitate to share more details with me directly at ma… Thank you again for sharing your feedback, and we look forward to hearing from you soonest. Your sincerely, Maxime Beyer Quality & Guest Experience Manager Fairmont Ambassador Seoul

all staffs are so nice ,gentle ,and helpful

Customer review rating 5.0/5

Cindy L. Business - 06/09/2021 Confirmed reviews ALL

a good hotel , good location ,good service .good view . America model hotel ,everyone is nice ,responsibility and helpful to customers .

Dear Valued Guest, Warm greetings from Fairmont Ambassador Seoul! Thank you so much for taking your time completing the survey. We are really glad to see that you enjoyed your stay with us. Hope to welcome you back in the very near future! Take good care until our next encounter. Thank you. Best Regards, Julia Hong Rooms Division Supervisor

Good location and new facilities, beautiful architecture.

Customer review rating 4.0/5

Hoil P. Families - 29/08/2021 Confirmed reviews ALL

Disappointed by the quality of bath amenities. Shampoo etc..

Dear Valuable Guest, We thank you for your constructive feedback, as every guest impression is important. We are sorry to hear that you were disappointed by the quality of the bath amenities. We are using 'Le Labo', an Estée Lauder perfume brand based in New York City. Once again, we are thankful to your comments and we look forward to welcoming you back. Kind regards, Maxime Beyer Quality & Guest Experience Manager Fairmont Ambassador Seoul

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