Fairmont Ambassador Seoul 5 stars

Customer review rating (ALL Rating) 4.6/5 2,785 reviews

Best price
guarantee
Fairmont Ambassador Seoul - Image 1
Fairmont Ambassador Seoul - Image 2
Fairmont Ambassador Seoul - Image 3
Fairmont Ambassador Seoul - Image 4
Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu, 07335 SEOUL, South Korea

Description

Hotel extras

  • A modern reception space offering Express Self Check-In & Check-Out Kiosks.

  • Panoramic Han River views from the majority of guest rooms.

  • Fairmont Fit will be closed on the third Tuesday of each month

  • The pool is open to children aged five years and above, accompanied by a responsible adult.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Fairmont Ambassador Seoul

Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu
07335 SEOUL
South Korea

GPS:37.525269, 126.929134

Telephone
Fax +82 2-3395-6170

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,785 reviews

Customer review rating 5.0/5

Bienly C. C. Business - Confirmed reviews ALL

Everything is great.

Dear Mr. C., Thank you for choosing Fairmont Ambassador Seoul and for sharing your perfect rating and kind feedback. We are delighted to know that you had a wonderful stay and that everything met your expectations. Comments such as yours are truly rewarding for our team, as we continuously strive to provide exceptional hospitality and memorable experiences for our guests. Thank you once again for your support and for taking the time to share your experience. We look forward to welcoming you back to Fairmont Ambassador Seoul for another outstanding stay in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 5.0/5

Donna W. Solo - Confirmed reviews ALL

Especially appreciated the concierge service for finding places & making various appointments for me! Would be helpful to have a desk & chair placed at the concierge station for clients who require more time.

Dear Ms. W., Thank you for choosing Fairmont Ambassador Seoul and for sharing your perfect rating and thoughtful feedback. We are delighted to learn that you enjoyed your stay and that our Concierge team was able to assist with recommendations, reservations, and arrangements throughout your visit. Providing personalized assistance and helping guests make the most of their time in Seoul is an important part of the service we strive to deliver, and we are pleased that our team contributed positively to your experience. We also appreciate your suggestion regarding additional seating at the Concierge desk. Thank you for sharing this thoughtful recommendation, which has been noted and shared with the relevant team for consideration as we continue to enhance the guest experience. It is equally wonderful to hear that you enjoyed the large bathtub and found it particularly relaxing after a full day of exploring the city. We are pleased that it added to the comfort of your stay. Thank you once again for your kind feedback and support. We look forward to welcoming you back to Fairmont Ambassador Seoul in the near future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 4.0/5

Cheng S. L. Families - Confirmed reviews ALL

Overall, the stay was pleasant; however, there are a few minor details that could be improved, such as some dust on the window frames and minor wear and tear in the rooms. Taking care of these small issues would make the accommodations even more comfortable.

Dear Mr. L., Thank you for choosing Fairmont Ambassador Seoul and for sharing your valuable feedback. We are pleased to know that you had an overall pleasant and comfortable stay with us. At the same time, we appreciate you bringing to our attention the areas where improvements can be made. Your comments regarding dust on the window frames and minor signs of wear and tear within the guest room have been shared with our Housekeeping team for review and follow-up. Attention to detail plays an important role in the guest experience, and feedback such as yours helps us continue to improve our standards. We are grateful for your constructive observations and are pleased to know that, despite these minor concerns, you enjoyed your stay overall. Thank you once again for your feedback. We look forward to welcoming you back to Fairmont Ambassador Seoul for an even more comfortable experience in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 5.0/5

Virginia K. Friends - Confirmed reviews ALL

Staff was helpful courteous

Dear Ms. K., Thank you for choosing Fairmont Ambassador Seoul and for sharing your perfect rating and kind feedback. We are delighted to know that you enjoyed a comfortable stay and found our location convenient for your visit. It is also wonderful to hear that our team was helpful and courteous throughout your stay. Providing attentive and genuine hospitality is at the heart of what we do, and your recognition is greatly appreciated. We are equally pleased to learn that you found your room to be well maintained and cared for. Your kind comments will be shared with our Housekeeping team, who take great pride in ensuring a comfortable and welcoming environment for our guests. Thank you once again for your support. We look forward to welcoming you back to Fairmont Ambassador Seoul in the near future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 4.5/5

Abdullah Y. A. A. Couples - Confirmed reviews ALL

I had A. wonderful stay at the hotel. The room was new, clean, and very comfortable. I would also like to extend my sincere thanks to Anna Kim, Reservation Agent, for her excellent service, quick responses, and professionalism throughout my stay. I only have two minor comments. First, while the breakfast quality was good, the menu lacked variety as many of the dishes were very similar each day. Second, during one breakfast visit, I was asked by A. restaurant host to change my slippers before entering. I respected the request and returned to my room to change. However, I later noticed another guest entering the breakfast area wearing slippers, which made the policy seem inconsistent. Overall, it was A. very pleasant experience, and I appreciate the hospitality of the entire team

Dear Mr. A., Thank you for choosing Fairmont Ambassador Seoul and for sharing your thoughtful feedback. We are delighted to learn that you had A. wonderful stay and that you found your room comfortable, clean, and well maintained. It is also especially rewarding to know that Anna Kim from our Reservations team made A. positive impression through her professionalism, responsiveness, and attentive service. Your kind recognition will be shared with Anna, who will be delighted to know her efforts contributed to your experience. We also sincerely appreciate your constructive comments regarding breakfast. Your feedback concerning menu variety has been shared with our Culinary and Food & Beverage teams for review as we continuously seek opportunities to enhance our dining experience. In addition, thank you for bringing the matter regarding slippers in the restaurant to our attention. For the comfort and safety of all guests, slippers are not permitted in our dining venues, and this policy is intended to be applied consistently to every guest. If another guest was permitted to enter while wearing slippers, this would not have reflected our usual standards, and we appreciate you highlighting the inconsistency. Your comments have been shared with the relevant team to reinforce the importance of applying our policies consistently while maintaining A. welcoming guest experience. Thank you once again for your valuable feedback and for your kind words about our team. We are pleased to know that your stay created A. beautiful memory, and we look forward to welcoming you back to Fairmont Ambassador Seoul in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Other web-users rate our hotel

  • 619 reviews 9.4/10 Location
  • 875 reviews 8.5/10 Room
  • 1,128 reviews 8.4/10 Service
  • 5 reviews 6.2/10 WiFi
  • 358 reviews 9.3/10 Vibe
  • 328 reviews 8/10 Comfort
  • 296 reviews 8.2/10 Cleanliness
  • 288 reviews 9/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Seoul