Dear Mr. L., Thank you for choosing Fairmont Ambassador Seoul and for sharing your wonderful feedback. We are delighted to know that you enjoyed the room, our dining offerings, and the convenient location of the hotel. It is also especially rewarding to hear that our team was helpful throughout your stay. Your perfect score and kind words are sincerely appreciated and serve as a great encouragement to all of us. We look forward to welcoming you back to Fairmont Ambassador Seoul for another enjoyable and memorable stay in the future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mrs. B., Thank you for returning to Fairmont Ambassador Seoul and for sharing a generous feedback again following your second visit. It is truly meaningful to know that your stay was once again memorable and that the impeccable service, immaculate surroundings, and exceptional Food & Beverage experiences continued to meet your expectations. We are especially pleased that your visits to Spectrum became such an important and enjoyable part of your stay, and that the quality, presentation, and service all left a positive impression. We are also deeply grateful for your special recognition of Dani, Teddy, Genie, Sienna, and Thomas. Your kind words will be shared with each of them with great pleasure. It is equally wonderful to hear that you had the opportunity to reconnect with Dana from your previous visit. Being welcomed by a familiar face can make a return stay feel even more personal, and we are delighted that this added to your experience. Thank you once again for your continued trust in Fairmont Ambassador Seoul. We look forward to welcoming you back for many more memorable stays in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. D., Thank youfor choosing Fairmont Ambassador Seoul and for sharing such thoughtful feedback. We are delighted to know that you had a perfect experience and felt comfortable and well cared for throughout your stay. Your recognition of the attention to detail and the professionalism of our team is sincerely appreciated and serves as a wonderful encouragement to us. We also value your comments regarding sustainability. While measures such as in-room recycling and reducing single-use disposable items are part of our current practices, we understand your point that these may feel like standard expectations rather than distinctive sustainability efforts. Your feedback regarding the visibility and communication of our broader sustainability initiatives has been noted and will be shared with the relevant teams. We agree that meaningful efforts should not only be implemented, but also communicated clearly enough for guests to understand the wider commitment behind them. Thank you once again for your perfect score and constructive observations. We look forward to welcoming you back to Fairmont Ambassador Seoul for another refined and memorable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. W., Thank you for choosing Fairmont Ambassador Seoul and for sharing your feedback regarding your recent stay. We regret to learn that the experience did not meet your expectations, particularly as the three requests you made were not fulfilled as anticipated. We also reviewed your ALL membership details following your comments. Your reservation had originally been associated with a different email address linked to another membership profile, and we have since updated the information to reflect your ALL Accor+ Explorer Gold membership correctly. We understand how important it is for membership details and associated recognition to be accurately reflected from the outset. Your feedback regarding the arrival experience and the overall handling of your requests has been shared with the relevant teams for careful review. Regardless of the nature of the request, clear communication, proper follow-through, and consistent recognition of our members are essential parts of the service we aim to provide. Thank you again for bringing these matters to our attention. We value your feedback and will use it to strengthen the consistency and coordination of our service. We hope to have the opportunity to welcome you back and provide a more seamless and satisfying Fairmont experience in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. B., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your feedback. We are pleased to know that you found your room clean and comfortable. At the same time, we sincerely apologize that the overall service experience did not fully meet your expectations, particularly in terms of warmth, attentiveness, and assistance upon arrival. Your comment regarding the absence of luggage assistance has been shared with the relevant team. A guest’s arrival should feel smooth and welcoming from the very first moment, and we will reinforce the importance of recognizing and responding proactively when assistance may be needed. We have also taken careful note of your comments regarding staff friendliness. Genuine warmth and attentive engagement are essential elements of the service experience we strive to provide, and we will continue to strengthen these areas through ongoing coaching and service reviews. We also appreciate your candid feedback. We understand that the overall experience should consistently reflect the expectations associated with a luxury hotel. Thank you again for your constructive comments. We will use your feedback to further review and refine the guest journey, and we hope to have the opportunity to provide a warmer, more attentive, and more satisfying experience on a future visit. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. H., Thank you for choosing Fairmont Ambassador Seoul and for sharing your wonderful feedback. We are delighted to know that you enjoyed our convenient location, the beautiful surroundings of the hotel, and the warm service provided by our team. Your kind words and perfect score are sincerely appreciated and serve as a great encouragement to all of us. We look forward to welcoming you back to Fairmont Ambassador Seoul for another comfortable and memorable stay in the future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. W., Thank you for choosing Fairmont Ambassador Seoul and for sharing your wonderful feedback. We are delighted to know that you appreciated our convenient location, beautiful setting, and the excellent service provided by our team. It is especially rewarding to hear that our colleagues’ attentive care contributed positively to your stay. Your perfect score and kind words are sincerely appreciated and serve as a great encouragement to our entire team. We look forward to welcoming you back to Fairmont Ambassador Seoul for another memorable and enjoyable stay in the future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. O., Thank you for choosing Fairmont Ambassador Seoul and for sharing such wonderful feedback. We are delighted to know that you had an enjoyable stay and that our team made a positive impression through their pleasant, helpful, and attentive service. It is especially meaningful to hear that our colleagues were able to assist with your questions and take care of the details throughout your stay. We also sincerely appreciate your perfect score for cleanliness and are pleased that you found the hotel exceptionally well maintained. Your breakfast rating has also been noted, and we will continue to look for ways to further enhance the morning dining experience. Thank you once again for your perfect overall score and kind words. We look forward to welcoming you back to Fairmont Ambassador Seoul for another warm and memorable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. K., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share thoughtful and detailed feedback following your seven-night stay with us. We are pleased to know that you found the hotel comfortable, the rooms clean and spacious, and the overall service satisfactory. We also sincerely appreciate your comment that Fairmont Ambassador Seoul stands among the better Fairmont properties you have experienced. At the same time, we have taken careful note of your observation that the hotel can feel more oriented toward business travelers and that, while most of our colleagues were polite, a few interactions did not feel as warm or welcoming as you had hoped. Whether our guests are visiting for business or leisure, and regardless of the length of stay, we believe every interaction should feel genuine, attentive, and welcoming. Your comments have therefore been shared with the relevant teams as we continue to strengthen the consistency and warmth of our service. We also appreciate your perspective on our Yeouido location. While the surrounding area is known as one of Seoul’s major business districts, we are glad that the convenient access to public transportation helped make your leisure stay more comfortable. Thank you as well for noting the in-room information regarding towel and linen options. We are pleased that these sustainability-related choices were clearly communicated during your stay. Your feedback is especially valuable given your familiarity with Fairmont through both business and personal travel. We hope to have the opportunity to welcome you and your wife back in the future and provide an even warmer and more seamless leisure experience. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. P., Thank you for choosing Fairmont Ambassador Seoul and for sharing such generous feedback. We are truly delighted to know that the impeccable service, luxurious atmosphere, and thoughtful details throughout your stay made your experience so memorable. Your comment that Fairmont Ambassador Seoul knows how to make a stay feel special is especially meaningful to us and serves as wonderful encouragement to our entire team. Creating refined, personalized, and memorable moments for our guests is at the heart of what we strive to deliver, and we are grateful to know that this was reflected in your visit. Thank you once again for your perfect score and kind words. We look forward to welcoming you back to Fairmont Ambassador Seoul for another exceptional experience in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. W., Thank you for choosing Fairmont Ambassador Seoul and for sharing your wonderful feedback. We are delighted to know that you had a comfortable stay and enjoyed the beautiful view, our dining offerings, and the warm service provided by our team. Your kind words and perfect score are greatly appreciated and serve as a meaningful encouragement to all of us. We look forward to welcoming you back to Fairmont Ambassador Seoul for another enjoyable and memorable stay in the near future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. S., Thank you for choosing Fairmont Ambassador Seoul and for sharing your kind feedback. We are delighted to know that you enjoyed our hotel and convenient location. It is always rewarding to hear that your stay was a pleasant one, and we truly appreciate your perfect score. We look forward to welcoming you back to Fairmont Ambassador Seoul for another enjoyable stay in the near future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. F., Thank you for choosing Fairmont Ambassador Seoul for your first stay with us and for taking the time to share such thoughtful and detailed feedback regarding your experience. We were pleased to learn that you enjoyed the quiet, comfortable, and cozy atmosphere of the hotel, as well as the cleanliness and upkeep of your room. It is especially gratifying to know that our Housekeeping team provided attentive and consistent service throughout your stay. We also sincerely appreciate your kind recognition of Chloe from Front Office, Doorman Thomas, and Moon from The Atrium Lounge. Your generous comments will be shared with them with great pleasure. At the same time, we sincerely regret that several aspects of your stay did not reflect the level of consistency, communication, and follow-through that you rightly expected from a five-star hotel. With regard to the American Express benefits attached to your two reservations, we confirmed that the applicable terms should have been carefully verified and clearly explained at check-in. Unfortunately, incorrect information was provided, which resulted in you having to explain the circumstances again at departure. Please accept our sincere apologies for this inconvenience. While the credits were ultimately honored on an exceptional basis, we fully recognize that accurate and consistent information should have been provided from the outset. We also appreciate your comments regarding package handling. We understand how inconvenient it must have been to contact the Front Desk repeatedly to determine whether your packages had arrived. In this instance, the delivery information was not communicated consistently across the relevant teams, and your previous request was not sufficiently documented to ensure seamless follow-through. We have since reinforced the importance of recording and sharing guest requests so that our teams can provide a more proactive and coordinated service. We are equally concerned that your request for luggage assistance at checkout was not fulfilled. Although our team was assisting a high volume of arriving guests and luggage at the time, the fact that your request was missed and that our colleagues were not immediately aware of the omission was not the standard we aim to provide. We are therefore reinforcing our internal communication and request-tracking procedures to ensure that guest requests are properly acknowledged, monitored, and completed. Regarding your airport transportation, we also recognize that greater reassurance and clearer communication would have been appropriate, particularly given your departure just before the Chuseok holiday. Based on the number of passengers and luggage, a larger taxi was arranged as a practical option; however, we could have explained the available transportation choices and reservation options more thoroughly and taken greater care to address your concerns in advance. We are also very sorry to learn that the conduct of the taxi driver made the final part of your departure unpleasant. While the driver was not a Fairmont colleague, we understand how this experience could affect your overall impression of the stay. As you thoughtfully noted, none of these matters may have appeared significant in isolation, but together they affected the seamlessness and consistency of the overall experience. We fully agree that the finer details, clear communication, and dependable follow-through are essential elements of genuine five-star hospitality. Your comments have been shared in detail with the relevant teams, and we are reviewing our procedures regarding guest requests, interdepartmental communication, documentation, and proactive service. Thank you once again for recognizing the many positive aspects of your first stay with us while also giving us valuable insight into where we can improve. We hope to have the opportunity to welcome you back and provide you with a more seamless, consistent, and refined Fairmont experience on your next visit. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. W., Thank you for taking the time to share your detailed feedback following your stay at Fairmont Ambassador Seoul. We are pleased to know that you appreciated the overall quality and contemporary feel of our hotel. At the same time, we regret that several aspects of your experience did not fully meet your expectations. We sincerely appreciate your comments regarding the design and usability of the sink area and make-up mirror. We understand how such details can affect the comfort and functionality of the room, and your observations will be shared with the relevant teams for careful consideration. We also acknowledge your disappointment regarding the absence of a dedicated business center and the charge associated with printing services. Your feedback regarding the convenience and accessibility of these services is valuable to us as we continue to review opportunities to enhance the overall guest experience. Thank you once again for your candid comments, including your feedback on our sustainability efforts. We hope to have the opportunity to welcome you back and provide a more seamless and satisfying experience in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. Y., Thank you for sharing your feedback and for your kind words about your stay at Fairmont Ambassador Seoul. We are delighted to know that you were pleased with our service and accommodation and that your overall experience was an enjoyable one. At the same time, we regret that the temperature in both your room and the swimming pool area felt uncomfortably cold. We particularly understand your concern regarding the pool area, where a comfortable environment after swimming is an important part of the overall experience. Your comments have been shared with the relevant teams so that the temperature and ventilation conditions can be carefully reviewed. We sincerely appreciate your thoughtful feedback and your generous comments despite these concerns. Thank you once again for staying with us, and we hope to welcome you back for an even more comfortable and enjoyable experience in the future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. C., Thank you for sharing your positive feedback following your stay at Fairmont Ambassador Seoul. We are pleased to know that you enjoyed our convenient location, comfortable room, and the variety offered at breakfast. Your kind comments are sincerely appreciated and will be shared with our team as encouragement to continue providing a memorable experience for our guests. We look forward to welcoming you back to Fairmont Ambassador Seoul in the near future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. P., Thank you for choosing Fairmont Ambassador Seoul once again and for taking the time to share your feedback with us. We are pleased to know that our location continues to be a convenient aspect of your stay. At the same time, we sincerely regret that the cleanliness of the bathroom, particularly the toilet area, did not meet the standard you expected. Your comments have been shared with our Housekeeping team for careful review and reinforcement of our cleaning standards. We also appreciate your feedback regarding the razor and dental kits. In accordance with the Korean Resource Recycling Act, disposable amenities have been provided on a chargeable basis in hotels since 29th March, 2024. For your convenience during a future stay, these items may be obtained from the Front Desk, or our team can deliver them to your room upon request. We are grateful for your continued patronage and for helping us identify areas where we can make your experience more seamless. We sincerely hope to welcome you back again and provide a more comfortable and satisfying stay on your next visit. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. M., Thank you for taking the time to share detailed feedback following your stay at Fairmont Ambassador Seoul. We are pleased to know that you were highly satisfied with the professionalism, courtesy, and attentiveness of our Front Office team, as well as the cleanliness and comfort of your accommodation. We also sincerely appreciate your positive recognition of our sustainability efforts and are grateful that these initiatives contributed meaningfully to your overall experience. A special thank you for recognizing Sales Manager, Lisa. It is wonderful to learn that her positive attitude, kindness, and genuine willingness to assist, particularly with your last-minute requests and changes, made a meaningful difference during your stay. Your generous comments will certainly be shared with Lisa and the team. At the same time, we regret that the group booking and coordination process was considerably more complicated than you had anticipated. We understand that the level of flexibility and accommodation you were seeking could not always be provided and that this ultimately affected the stay arrangements of some participants. While certain dates and booking conditions can present operational and availability constraints, we recognize how important clear, timely, and solution-oriented communication is throughout the planning process. Your comments regarding your experience with our Sales team have therefore been carefully noted and shared for further review. We also acknowledge your feedback regarding the level of recognition you received as an ALL member. We greatly value your loyalty and will continue to place importance on ensuring that our members feel appropriately recognized throughout every stage of their experience with us. Thank you again for your constructive feedback and for the many positive comments regarding your stay. We sincerely hope to have another opportunity to welcome you to Fairmont Ambassador Seoul and provide a more seamless experience from the planning stage through to departure. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. F., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share such thoughtful feedback following your six-night business stay. We are delighted to know that you appreciated our convenient location, the cleanliness and comfort of your room, and the quality of our fitness facilities. It is especially rewarding to hear that you would highly recommend the hotel. We also sincerely appreciate your kind recognition of our reception team, doormen who assisted with taxis, and the housekeeping colleagues who looked after your room. Your generous comments will certainly be shared with the respective teams as a wonderful source of encouragement. Thank you as well for your comments regarding Wi-Fi connectivity. Wireless internet is available throughout the hotel, with ‘Fairmont Guest’ available in guestrooms and ‘Fairmont Public’ in other areas of the property. If this was not made sufficiently clear during your stay, we will take greater care to provide more visible and consistent guidance for our guests. We also appreciate your feedback regarding the use of plastic water bottles. Your comments on sustainability are valuable to us and will be taken into consideration as we continue reviewing opportunities to make our operations more environmentally responsible. Thank you once again for your valued feedback. We sincerely look forward to welcoming you back to Fairmont Ambassador Seoul on your next visit to Seoul. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul