Dear Mr. K., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share thoughtful and detailed feedback following your seven-night stay with us. We are pleased to know that you found the hotel comfortable, the rooms clean and spacious, and the overall service satisfactory. We also sincerely appreciate your comment that Fairmont Ambassador Seoul stands among the better Fairmont properties you have experienced. At the same time, we have taken careful note of your observation that the hotel can feel more oriented toward business travelers and that, while most of our colleagues were polite, a few interactions did not feel as warm or welcoming as you had hoped. Whether our guests are visiting for business or leisure, and regardless of the length of stay, we believe every interaction should feel genuine, attentive, and welcoming. Your comments have therefore been shared with the relevant teams as we continue to strengthen the consistency and warmth of our service. We also appreciate your perspective on our Yeouido location. While the surrounding area is known as one of Seoul’s major business districts, we are glad that the convenient access to public transportation helped make your leisure stay more comfortable. Thank you as well for noting the in-room information regarding towel and linen options. We are pleased that these sustainability-related choices were clearly communicated during your stay. Your feedback is especially valuable given your familiarity with Fairmont through both business and personal travel. We hope to have the opportunity to welcome you and your wife back in the future and provide an even warmer and more seamless leisure experience. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. P., Thank you for choosing Fairmont Ambassador Seoul and for sharing such generous feedback. We are truly delighted to know that the impeccable service, luxurious atmosphere, and thoughtful details throughout your stay made your experience so memorable. Your comment that Fairmont Ambassador Seoul knows how to make a stay feel special is especially meaningful to us and serves as wonderful encouragement to our entire team. Creating refined, personalized, and memorable moments for our guests is at the heart of what we strive to deliver, and we are grateful to know that this was reflected in your visit. Thank you once again for your perfect score and kind words. We look forward to welcoming you back to Fairmont Ambassador Seoul for another exceptional experience in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. W., Thank you for choosing Fairmont Ambassador Seoul and for sharing your wonderful feedback. We are delighted to know that you had a comfortable stay and enjoyed the beautiful view, our dining offerings, and the warm service provided by our team. Your kind words and perfect score are greatly appreciated and serve as a meaningful encouragement to all of us. We look forward to welcoming you back to Fairmont Ambassador Seoul for another enjoyable and memorable stay in the near future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. S., Thank you for choosing Fairmont Ambassador Seoul and for sharing your kind feedback. We are delighted to know that you enjoyed our hotel and convenient location. It is always rewarding to hear that your stay was a pleasant one, and we truly appreciate your perfect score. We look forward to welcoming you back to Fairmont Ambassador Seoul for another enjoyable stay in the near future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. F., Thank you for choosing Fairmont Ambassador Seoul for your first stay with us and for taking the time to share such thoughtful and detailed feedback regarding your experience. We were pleased to learn that you enjoyed the quiet, comfortable, and cozy atmosphere of the hotel, as well as the cleanliness and upkeep of your room. It is especially gratifying to know that our Housekeeping team provided attentive and consistent service throughout your stay. We also sincerely appreciate your kind recognition of Chloe from Front Office, Doorman Thomas, and Moon from The Atrium Lounge. Your generous comments will be shared with them with great pleasure. At the same time, we sincerely regret that several aspects of your stay did not reflect the level of consistency, communication, and follow-through that you rightly expected from a five-star hotel. With regard to the American Express benefits attached to your two reservations, we confirmed that the applicable terms should have been carefully verified and clearly explained at check-in. Unfortunately, incorrect information was provided, which resulted in you having to explain the circumstances again at departure. Please accept our sincere apologies for this inconvenience. While the credits were ultimately honored on an exceptional basis, we fully recognize that accurate and consistent information should have been provided from the outset. We also appreciate your comments regarding package handling. We understand how inconvenient it must have been to contact the Front Desk repeatedly to determine whether your packages had arrived. In this instance, the delivery information was not communicated consistently across the relevant teams, and your previous request was not sufficiently documented to ensure seamless follow-through. We have since reinforced the importance of recording and sharing guest requests so that our teams can provide a more proactive and coordinated service. We are equally concerned that your request for luggage assistance at checkout was not fulfilled. Although our team was assisting a high volume of arriving guests and luggage at the time, the fact that your request was missed and that our colleagues were not immediately aware of the omission was not the standard we aim to provide. We are therefore reinforcing our internal communication and request-tracking procedures to ensure that guest requests are properly acknowledged, monitored, and completed. Regarding your airport transportation, we also recognize that greater reassurance and clearer communication would have been appropriate, particularly given your departure just before the Chuseok holiday. Based on the number of passengers and luggage, a larger taxi was arranged as a practical option; however, we could have explained the available transportation choices and reservation options more thoroughly and taken greater care to address your concerns in advance. We are also very sorry to learn that the conduct of the taxi driver made the final part of your departure unpleasant. While the driver was not a Fairmont colleague, we understand how this experience could affect your overall impression of the stay. As you thoughtfully noted, none of these matters may have appeared significant in isolation, but together they affected the seamlessness and consistency of the overall experience. We fully agree that the finer details, clear communication, and dependable follow-through are essential elements of genuine five-star hospitality. Your comments have been shared in detail with the relevant teams, and we are reviewing our procedures regarding guest requests, interdepartmental communication, documentation, and proactive service. Thank you once again for recognizing the many positive aspects of your first stay with us while also giving us valuable insight into where we can improve. We hope to have the opportunity to welcome you back and provide you with a more seamless, consistent, and refined Fairmont experience on your next visit. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. W., Thank you for taking the time to share your detailed feedback following your stay at Fairmont Ambassador Seoul. We are pleased to know that you appreciated the overall quality and contemporary feel of our hotel. At the same time, we regret that several aspects of your experience did not fully meet your expectations. We sincerely appreciate your comments regarding the design and usability of the sink area and make-up mirror. We understand how such details can affect the comfort and functionality of the room, and your observations will be shared with the relevant teams for careful consideration. We also acknowledge your disappointment regarding the absence of a dedicated business center and the charge associated with printing services. Your feedback regarding the convenience and accessibility of these services is valuable to us as we continue to review opportunities to enhance the overall guest experience. Thank you once again for your candid comments, including your feedback on our sustainability efforts. We hope to have the opportunity to welcome you back and provide a more seamless and satisfying experience in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. Y., Thank you for sharing your feedback and for your kind words about your stay at Fairmont Ambassador Seoul. We are delighted to know that you were pleased with our service and accommodation and that your overall experience was an enjoyable one. At the same time, we regret that the temperature in both your room and the swimming pool area felt uncomfortably cold. We particularly understand your concern regarding the pool area, where a comfortable environment after swimming is an important part of the overall experience. Your comments have been shared with the relevant teams so that the temperature and ventilation conditions can be carefully reviewed. We sincerely appreciate your thoughtful feedback and your generous comments despite these concerns. Thank you once again for staying with us, and we hope to welcome you back for an even more comfortable and enjoyable experience in the future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. C., Thank you for sharing your positive feedback following your stay at Fairmont Ambassador Seoul. We are pleased to know that you enjoyed our convenient location, comfortable room, and the variety offered at breakfast. Your kind comments are sincerely appreciated and will be shared with our team as encouragement to continue providing a memorable experience for our guests. We look forward to welcoming you back to Fairmont Ambassador Seoul in the near future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. P., Thank you for choosing Fairmont Ambassador Seoul once again and for taking the time to share your feedback with us. We are pleased to know that our location continues to be a convenient aspect of your stay. At the same time, we sincerely regret that the cleanliness of the bathroom, particularly the toilet area, did not meet the standard you expected. Your comments have been shared with our Housekeeping team for careful review and reinforcement of our cleaning standards. We also appreciate your feedback regarding the razor and dental kits. In accordance with the Korean Resource Recycling Act, disposable amenities have been provided on a chargeable basis in hotels since 29th March, 2024. For your convenience during a future stay, these items may be obtained from the Front Desk, or our team can deliver them to your room upon request. We are grateful for your continued patronage and for helping us identify areas where we can make your experience more seamless. We sincerely hope to welcome you back again and provide a more comfortable and satisfying stay on your next visit. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. M., Thank you for taking the time to share detailed feedback following your stay at Fairmont Ambassador Seoul. We are pleased to know that you were highly satisfied with the professionalism, courtesy, and attentiveness of our Front Office team, as well as the cleanliness and comfort of your accommodation. We also sincerely appreciate your positive recognition of our sustainability efforts and are grateful that these initiatives contributed meaningfully to your overall experience. A special thank you for recognizing Sales Manager, Lisa. It is wonderful to learn that her positive attitude, kindness, and genuine willingness to assist, particularly with your last-minute requests and changes, made a meaningful difference during your stay. Your generous comments will certainly be shared with Lisa and the team. At the same time, we regret that the group booking and coordination process was considerably more complicated than you had anticipated. We understand that the level of flexibility and accommodation you were seeking could not always be provided and that this ultimately affected the stay arrangements of some participants. While certain dates and booking conditions can present operational and availability constraints, we recognize how important clear, timely, and solution-oriented communication is throughout the planning process. Your comments regarding your experience with our Sales team have therefore been carefully noted and shared for further review. We also acknowledge your feedback regarding the level of recognition you received as an ALL member. We greatly value your loyalty and will continue to place importance on ensuring that our members feel appropriately recognized throughout every stage of their experience with us. Thank you again for your constructive feedback and for the many positive comments regarding your stay. We sincerely hope to have another opportunity to welcome you to Fairmont Ambassador Seoul and provide a more seamless experience from the planning stage through to departure. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. F., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share such thoughtful feedback following your six-night business stay. We are delighted to know that you appreciated our convenient location, the cleanliness and comfort of your room, and the quality of our fitness facilities. It is especially rewarding to hear that you would highly recommend the hotel. We also sincerely appreciate your kind recognition of our reception team, doormen who assisted with taxis, and the housekeeping colleagues who looked after your room. Your generous comments will certainly be shared with the respective teams as a wonderful source of encouragement. Thank you as well for your comments regarding Wi-Fi connectivity. Wireless internet is available throughout the hotel, with ‘Fairmont Guest’ available in guestrooms and ‘Fairmont Public’ in other areas of the property. If this was not made sufficiently clear during your stay, we will take greater care to provide more visible and consistent guidance for our guests. We also appreciate your feedback regarding the use of plastic water bottles. Your comments on sustainability are valuable to us and will be taken into consideration as we continue reviewing opportunities to make our operations more environmentally responsible. Thank you once again for your valued feedback. We sincerely look forward to welcoming you back to Fairmont Ambassador Seoul on your next visit to Seoul. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. C., Thank you for choosing Fairmont Ambassador Seoul and for sharing your thoughtful feedback with us. We are delighted to know that you enjoyed a comfortable stay, from the spacious guestroom and convenient access to subway to the attentive and approachable service provided by our colleagues. It is also a pleasure to hear that you enjoyed breakfast at Spectrum and found your room to be well maintained throughout your stay. As a valued ALL Accor Diamond member, your recognition of our team is especially meaningful to us. Your generous comment that all of our colleagues contributed positively to your experience will be shared with the team with great appreciation. We are equally grateful for your perfect rating regarding our sustainability efforts. Your acknowledgement of initiatives such as reducing single-use bathroom amenities and avoiding unnecessary daily linen changes is greatly appreciated as we continue to pursue a more responsible approach to hospitality while maintaining guest comfort. Thank you once again for your continued trust and support. We look forward to welcoming you back to Fairmont Ambassador Seoul and providing another refined and memorable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. C., Thank you for taking the time to share such detailed feedback regarding your recent stay at Fairmont Ambassador Seoul. We are pleased to know that you found our colleagues friendly and helpful overall, and we sincerely appreciate your recognition of the breakfast host, as well as your compliments on the Peking duck and house-made bacon. At the same time, we sincerely apologize that your ALL Accor Diamond status was not consistently recognized throughout your stay. While upgrades remain subject to availability, your membership status and the associated benefits should have been identified accurately and seamlessly from the outset. The fact that you needed to raise your status during check-I. and again at breakfast I. order to receive the applicable benefits is not the experience we aim to provide to our valued members. We also appreciate your balanced observation that this appeared to be less about individual colleagues and more about consistency I. our systems and internal processes. Your feedback has been shared with the relevant teams so that member recognition, benefit verification, and communication can be reviewed more closely across guest touchpoints. Your comments regarding the drink benefit have also been carefully noted. We understand that comparisons with other Fairmont properties can shape expectations, particularly for frequent and loyal guests, and we recognize the importance of ensuring that the value of membership feels meaningful and appropriately acknowledged. We have likewise taken note of your observation regarding our sustainability messaging and the continued use of plastic bottled water. Consistency between our environmental commitments and the guest experience remains an important area of focus, and your feedback will contribute to that ongoing review. Thank you again for your candid and constructive comments. As a Diamond member, your continued loyalty is highly valued, and we will continue working to provide a more consistent and intuitive level of recognition throughout the entire stay experience. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. H., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your detailed feedback with us. We are pleased to know that you appreciated our convenient location, comfortable stay, and well-equipped fitness facilities. At the same time, we sincerely regret that several aspects of your experience, particularly your departure, did not reflect the attentive and thoughtful service expected from a luxury hotel. We apologize that noise from the hallway affected your comfort. We also appreciate your feedback regarding the late check-out request following your flight delay. While late check-out is subject to availability, we understand that the manner in which such requests are handled is equally important, and we regret that the experience felt reluctant rather than accommodating. Most importantly, we are disappointed to learn about the lack of assistance while you and your wife were waiting for the airport bus in the rain. With several colleagues nearby, a more attentive approach should have been taken, whether by proactively offering an umbrella or otherwise assisting you while you waited. We fully understand why this fell short of your expectations, particularly as it was one of your final impressions of the hotel. Your comments will be shared with the relevant teams to reinforce the importance of anticipating our guests’ needs through every stage of their journey, including departure. We have also taken note of your rating regarding our sustainability efforts and will continue to consider how we can further enhance our practices while ensuring they complement the overall guest experience. Thank you once again for your candid and constructive feedback. We hope to have the opportunity to welcome you and your wife back in the future and provide you with a more seamless, attentive, and truly Fairmont experience from arrival through departure. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. T., Thank you for choosing Fairmont Ambassador Seoul and for sharing your experience with us. We are delighted to know that you had a good stay and particularly appreciated the late check-out until 13:00. It is always our pleasure to provide thoughtful flexibility whenever possible, and we are pleased that this arrangement allowed you to enjoy a more relaxed departure. At the same time, we have carefully noted your ratings regarding the cleanliness of the hotel and the breakfast selection. While we are grateful for your overall positive score, we recognize that these areas did not fully meet your expectations. Your feedback will be shared with the relevant teams as we continue to enhance both our attention to cleanliness and the overall breakfast experience. Thank you once again for your valuable feedback and your generous rating. We look forward to the pleasure of welcoming you back to Fairmont Ambassador Seoul for an even more satisfying stay in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. L., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your thoughtful feedback. We are delighted that you appreciated our convenient location with direct access to the shopping mall, as well as the spacious and clean guest room. It is also wonderful to know that the ample seating at breakfast allowed you to enjoy your morning without a lengthy wait. At the same time, we sincerely appreciate your constructive comments regarding the elevator waiting times and swimming pool experience. We understand how these aspects can affect the overall comfort of a stay, particularly during busy periods. Your suggestion regarding the number of guests per swimming session is especially valuable, and we will share your feedback with the relevant teams as we continue to review ways to provide a more comfortable and enjoyable experience. Thank you again for both your positive comments and valuable suggestions. We hope to have the pleasure of welcoming you back to Fairmont Ambassador Seoul and providing an even more seamless and satisfying stay on your next visit. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mrs. M., Thank you for choosing Fairmont Ambassador Seoul and for sharing such a wonderful review and perfect rating with us. We are delighted to know that our convenient location and direct connection to The Hyundai Seoul made your stay more comfortable, especially during the hot summer weather. It is equally rewarding to hear that you found your room clean, spacious, and practical, and that the warm and helpful service provided by our colleagues contributed positively to your experience. We are especially pleased that the amenity prepared by our team brought a memorable touch to your stay with your husband. We also sincerely appreciate your loyalty as an ALL Silver member. Your generous recognition is a wonderful encouragement to our entire team and inspires us to continue creating thoughtful and memorable experiences for our guests. Thank you once again for your kind words. We look forward to the pleasure of welcoming you and your husband back to Fairmont Ambassador Seoul for another exceptional stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. N., Thank you for choosing Fairmont Ambassador Seoul and for sharing your thoughtful review with us. We are delighted to know that you had a comfortable stay and particularly appreciated the contemporary feel of the hotel, as well as the well-appointed and luxurious room and bathroom. It is always rewarding to hear that our accommodations provided the comfort and refinement we strive to offer. We also appreciate your candid feedback regarding our location from a leisure traveler’s perspective. While our setting in Yeouido offers convenient access to The Hyundai Seoul and the city’s key business district, we understand that guests primarily exploring Seoul’s major tourist attractions may have different preferences in terms of location. Your perspective is sincerely valued. As an ALL Gold member, your loyalty is especially meaningful to us, and we truly appreciate your continued trust in Accor and Fairmont. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Fairmont Ambassador Seoul and providing you with another comfortable and memorable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mrs. Lee, Thank you for choosing Fairmont Ambassador Seoul and for sharing a wonderful review. We are delighted to know that our convenient location, warm hospitality, and dining experience all contributed to making your stay a memorable one. Your kind recognition of our team’s friendly and attentive service is especially meaningful to us, and we will be pleased to share your compliments with our colleagues. It is truly rewarding to hear that you would love to stay with us again. We look forward to the pleasure of welcoming you back to Fairmont Ambassador Seoul and providing you with another exceptional experience. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul