Fairmont Ambassador Seoul 5 stars

Customer review rating (ALL Rating) 4.6/5 2,524 reviews

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Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu, 07335 SEOUL, South Korea

Description

Hotel extras

  • A modern reception space offering Express Self Check-In & Check-Out Kiosks.

  • Panoramic Han River views from the majority of guest rooms.

  • Fairmont Fit will be closed on the third Tuesday of each month (Subject to change)

  • The pool is open to children aged five years and above, accompanied by a responsible adult.

Our accommodation(s)

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Hotel location

Fairmont Ambassador Seoul

Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu
07335 SEOUL
South Korea

GPS:37.525269, 126.929134

Telephone
Fax +82 2-3395-6170

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,524 reviews

TripAdvisor Rating  4.9/5  1,449 reviews

Certificate of excellence 2025

Great room, amazing food, and overall a really comfortable, enjoyable stay.

TripAdvisor rating 5.0/5

Lucas A TripAdvisor review

I really enjoyed my stay here. The room was big, beautifully decorated, and had a really cool design. The bed was super comfortable as well. Dinner and breakfast were delicious, and if you love desserts, you’re definitely going to enjoy the ones they serve at dinner. Overall, a great experience.

Dear Lucas A, Thank you very much for choosing Fairmont Ambassador Seoul and for taking the time to share your wonderful feedback. We are delighted to learn that you enjoyed a comfortable and enjoyable stay with us, especially the spacious and beautifully designed room as well as the quality of our dinner and breakfast offerings. It is also a pleasure to hear that our dessert selections added to the delight of your dining experience. Your kind words are a great motivation for our team as we continuously strive to deliver memorable stays for all our guests. We truly appreciate your support and look forward to welcoming you back for another exceptional visit in the near future. Warm regards, John Park Director of Rooms Fairmont Ambassador Seoul

Excellent Services

TripAdvisor rating 5.0/5

Alexanderv Y TripAdvisor review

I arrived at your hotel from the US last night and was warmly welcomed at the entrance by SUNNY. She handled my check-in efficiently and shared important information about my stay. SUNNY is pleasant, funny, smart, and demonstrates outstanding customer service skills, and she deserves to be singled out and commended. I also met SAM at the front desk. who graciously provided me with an upgrade and greeted me with a great smile, another fine example of the wonderful staff at your hotel. I only stayed 5 days and 4 nights, and needlessly to say, I will be back. Alex Y

Dear alexandervy2025, Warm greetings from Fairmont Ambassador Seoul. Thank you very much for choosing to stay with us and for taking the time to share such a wonderful review. We are truly delighted to learn that you received a warm welcome upon arrival and that both Sunny and Sam contributed to making your stay exceptional. Your kind words regarding their professionalism, attentiveness, and hospitality are sincerely appreciated. We will ensure that your compliments are personally shared with them, as such recognition serves as a great source of motivation for our team. It is our utmost priority to provide a comfortable and memorable experience for every guest, and we are thrilled to know that we succeeded during your visit. We are honored by your intention to return and very much look forward to welcoming you back for another outstanding stay in the near future. Once again, thank you for your thoughtful review and for choosing Fairmont Ambassador Seoul. Warm regards, John Park Director of Rooms Fairmont Ambassador Seoul

Not the best start, but the staff were so nice

TripAdvisor rating 4.0/5

GrandTour68206844175 TripAdvisor review

I come to Seoul fairly often for work, and this stay didn’t start off very well. The check-in wasn’t very welcoming for a five-star hotel, and the breakfast was a bit disappointing too the hot dishes weren’t really hot. Things changed when I met a staff member named Jack while taking the elevator from the lobby. It looked like he was going to a lower floor than I was, but when he saw which floor I was going to, he canceled his own and let me go first. When I got off, my friend and I had quite a lot of luggage, and he immediately came over to help. He carried everything up to our room himself without us even asking. His kindness really made a difference in my stay. I’m in Busan for a short trip at the moment, but I’ll be back in Seoul soon. Hopefully, next time everything goes smoothly from the start.

Dear GrandTour68206844175, Warm greetings from Fairmont Ambassador Seoul. Thank you for taking the time to share your detailed feedback with us. We sincerely apologize that your stay did not begin as smoothly or as welcoming as it should have at a five-star property, and that breakfast did not fully meet your expectations. Your comments regarding service attentiveness and hot food temperature have been shared with the relevant departments to ensure prompt improvements. On a positive note, we are truly pleased to hear that Jack’s thoughtful assistance made a meaningful difference during your stay. Your kind recognition will be passed along to him and the team — it will certainly serve as great motivation. We appreciate your continued visits to Seoul and truly hope that your next stay with us reflects the warm hospitality and high standards we are committed to delivering from the very first moment. We look forward to welcoming you back soon and ensuring a seamless and exceptional experience throughout your stay. Warm regards, John Park Director of Rooms Fairmont Ambassador Seoul

Good hotel, restaurant service poor

TripAdvisor rating 4.0/5

zakia633 TripAdvisor review

Stayed 6 nights recently. Hotel is gorgeous inside and the rooms are very spacious with decent amenities. Location was about 40 min from ICN and it’s attached to the Hyundai Mall and close walking distance to IFC mall. All call be reached indoors. What I didn’t appreciate was the restaurant. I paid 80000 local currency for breakfast which I would rate a 6/10 for the price. No fresh juices, smoothies, or a range of fresh fruit. Service was ok, they don’t even offer to get you water - I asked and they directed me to where the water was located. This for a 5 star restaurant is very poor I would expect more for the price I paid. Also toothbrush and toothpaste is not available in the room - you have to pay for it.

Dear zakia633, Warm greetings from Fairmont Ambassador Seoul, and thank you for taking the time to share your recent experience with us. We are delighted to hear that you enjoyed our beautiful interiors, spacious rooms, and the convenience of our location connected to shopping malls nearby. Such feedback is truly motivating for our team. At the same time, we would like to sincerely apologize for the disappointment you encountered with our breakfast offerings and service. We understand how important attentive service and a well-curated selection are to our guests, especially at a five-star hotel. Your comments regarding the beverage selection and water service have been shared with our restaurant leadership team for further review and improvement. Regarding the toothbrush and toothpaste, we apologize for any inconvenience caused. In accordance with local environmental sustainability guidelines, these items are available upon request for a nominal fee. However, we recognize the importance of communicating this more clearly to ensure a smoother guest experience. Your feedback is invaluable as it helps us continue to elevate the level of service and hospitality we aim to deliver. We truly hope to have the opportunity to welcome you again and provide you with a more seamless and satisfying stay. Thank you once again for sharing your thoughts. Warm regards, John Park Director of Rooms Fairmont Ambassador Seoul

Customer review rating 5.0/5

Dong M. P. Couples - Confirmed reviews ALL

The check in and check out was smooth and all the staff members were professional and attentive and the room was great.

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