Dear Ms. T., Thank you for choosing Fairmont Ambassador Seoul and for sharing your experience with us. We are delighted to know that you had a good stay and particularly appreciated the late check-out until 13:00. It is always our pleasure to provide thoughtful flexibility whenever possible, and we are pleased that this arrangement allowed you to enjoy a more relaxed departure. At the same time, we have carefully noted your ratings regarding the cleanliness of the hotel and the breakfast selection. While we are grateful for your overall positive score, we recognize that these areas did not fully meet your expectations. Your feedback will be shared with the relevant teams as we continue to enhance both our attention to cleanliness and the overall breakfast experience. Thank you once again for your valuable feedback and your generous rating. We look forward to the pleasure of welcoming you back to Fairmont Ambassador Seoul for an even more satisfying stay in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. L., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your thoughtful feedback. We are delighted that you appreciated our convenient location with direct access to the shopping mall, as well as the spacious and clean guest room. It is also wonderful to know that the ample seating at breakfast allowed you to enjoy your morning without a lengthy wait. At the same time, we sincerely appreciate your constructive comments regarding the elevator waiting times and swimming pool experience. We understand how these aspects can affect the overall comfort of a stay, particularly during busy periods. Your suggestion regarding the number of guests per swimming session is especially valuable, and we will share your feedback with the relevant teams as we continue to review ways to provide a more comfortable and enjoyable experience. Thank you again for both your positive comments and valuable suggestions. We hope to have the pleasure of welcoming you back to Fairmont Ambassador Seoul and providing an even more seamless and satisfying stay on your next visit. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mrs. M., Thank you for choosing Fairmont Ambassador Seoul and for sharing such a wonderful review and perfect rating with us. We are delighted to know that our convenient location and direct connection to The Hyundai Seoul made your stay more comfortable, especially during the hot summer weather. It is equally rewarding to hear that you found your room clean, spacious, and practical, and that the warm and helpful service provided by our colleagues contributed positively to your experience. We are especially pleased that the amenity prepared by our team brought a memorable touch to your stay with your husband. We also sincerely appreciate your loyalty as an ALL Silver member. Your generous recognition is a wonderful encouragement to our entire team and inspires us to continue creating thoughtful and memorable experiences for our guests. Thank you once again for your kind words. We look forward to the pleasure of welcoming you and your husband back to Fairmont Ambassador Seoul for another exceptional stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. N., Thank you for choosing Fairmont Ambassador Seoul and for sharing your thoughtful review with us. We are delighted to know that you had a comfortable stay and particularly appreciated the contemporary feel of the hotel, as well as the well-appointed and luxurious room and bathroom. It is always rewarding to hear that our accommodations provided the comfort and refinement we strive to offer. We also appreciate your candid feedback regarding our location from a leisure traveler’s perspective. While our setting in Yeouido offers convenient access to The Hyundai Seoul and the city’s key business district, we understand that guests primarily exploring Seoul’s major tourist attractions may have different preferences in terms of location. Your perspective is sincerely valued. As an ALL Gold member, your loyalty is especially meaningful to us, and we truly appreciate your continued trust in Accor and Fairmont. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Fairmont Ambassador Seoul and providing you with another comfortable and memorable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mrs. Lee, Thank you for choosing Fairmont Ambassador Seoul and for sharing a wonderful review. We are delighted to know that our convenient location, warm hospitality, and dining experience all contributed to making your stay a memorable one. Your kind recognition of our team’s friendly and attentive service is especially meaningful to us, and we will be pleased to share your compliments with our colleagues. It is truly rewarding to hear that you would love to stay with us again. We look forward to the pleasure of welcoming you back to Fairmont Ambassador Seoul and providing you with another exceptional experience. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. G., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your wonderful review. We are truly delighted to know that our team's service made you feel right at home. Providing warm, genuine hospitality is at the heart of what we do, and it is incredibly rewarding to hear that our colleagues made such a positive impression during your stay. We are also pleased that you found your room to be spotlessly clean, spacious, and comfortable. Your kind recognition of both our Housekeeping and Front Office teams is greatly appreciated, and we will be sure to share your encouraging comments with all of our colleagues. Thank you once again for your perfect rating and thoughtful feedback. We sincerely look forward to welcoming you back to Fairmont Ambassador Seoul for another memorable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. P., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your valuable feedback. We are pleased to know that you appreciated our convenient location and the cleanliness of the hotel. At the same time, we sincerely regret that your experience with your Visa Travel VIP benefits did not meet your expectations. We understand your disappointment regarding the communication of your benefits at check-in. We apologize if our explanation caused any confusion, particularly regarding the late check-out benefit and the separate marketing program. This was certainly not the impression we intended to leave. Your Visa Travel VIP benefits, including room upgrade, early check-in, and late check-out, are provided subject to availability. Regardless of availability, we recognize that these benefits should always be communicated clearly and consistently so that guests fully understand what is included. Your feedback has been shared with our Front Office team to ensure we provide clearer and more accurate guidance in similar situations going forward. Thank you again for bringing this to our attention. We truly value your comments, as they help us improve the experience we provide to our guests, and we hope to have the opportunity to welcome you back for a more seamless and satisfying stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. D., Thank you for taking the time to share your feedback following your recent stay at Fairmont Ambassador Seoul. While we are pleased to know that you had an overall enjoyable experience, we truly regret to learn that your arrival did not leave you with the warm and attentive first impression we strive to provide. It is especially concerning to hear that you felt our service may have been influenced by your age. Please accept our sincere apologies, as every guest deserves to be welcomed with the same level of courtesy, professionalism, and genuine care, regardless of age or background. We also understand that your stay coincided with your birthday, making it an even more meaningful occasion. It is therefore especially disappointing to know that we were unable to provide the memorable and welcoming experience you deserved. We regret that the cleanliness of your bathroom did not meet the high standards you expected from us. Your comments have been shared with our Housekeeping team to reinforce the importance of meticulous room inspections before every arrival. Following your feedback, we conducted an internal review with our Front Office team. The team acknowledged that the arrival period was particularly busy and that the check-in may have been conducted too hastily. This is never an excuse for making a guest feel less valued. We have reminded our team that, even during peak periods, every interaction should be delivered with warmth, attentiveness, and professionalism. In addition, our Front Office leadership will continue to provide close coaching to ensure a consistently welcoming experience for every guest. We sincerely appreciate your honest feedback, as it helps us identify opportunities for improvement. We hope to have the opportunity to welcome you back in the future and provide you with the thoughtful and seamless experience that truly reflects Fairmont's hospitality. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. J., Thank you for choosing Fairmont Ambassador Seoul and for sharing your thoughtful feedback following your recent stay. We are delighted to know that you enjoyed celebrating your special anniversary with us and that our team's attentive service helped make the occasion even more memorable. It is especially rewarding to hear that the early check-in arrangement allowed you to prepare for your celebration comfortably and that our luggage assistance gave you the freedom to enjoy your time shopping before settling in. We are also pleased that you appreciated the beautiful sunset view, the well-prepared room amenities, and the thoughtful touches, including the ample supply of towels and hand towels. It is always our goal to anticipate our guests' needs and create a stay that feels both comfortable and memorable. A special thank you for recognizing Alice from our Front Office team. We are delighted to know that her warm hospitality left such a positive impression on you. Your kind words will certainly be shared with Alice and the entire team as wonderful encouragement to continue delivering exceptional service. Thank you once again for allowing us to be part of such a meaningful celebration. We sincerely look forward to welcoming you back to Fairmont Ambassador Seoul and creating many more memorable moments with you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. W., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share such a thoughtful and detailed review of your stay. We are truly delighted to know that your first visit to Seoul became such a memorable experience and that our team was able to contribute to making your trip both enjoyable and comfortable. It was our pleasure to celebrate your birthday with a small surprise, and we are delighted that the handwritten note and bottle of soju made you feel genuinely welcomed. Creating meaningful and personalized moments for our guests is something we strive for, and we are so pleased that these gestures made your stay even more special. We are also thrilled to learn that you enjoyed your spacious and impeccably maintained room, its beautiful view, and the cleanliness throughout your stay. Your kind remarks about the absence of any unpleasant odors and the comfort of the room are especially rewarding, as our Housekeeping team takes great pride in maintaining the highest standards of cleanliness and comfort. We would also like to extend our sincere thanks for recognizing Moon from our In-Room Dining team. We are delighted to hear that his warm, professional, and attentive service left such a positive impression on you. Your kind words will certainly be shared with Moon and the entire team as a source of great encouragement. At the same time, we sincerely apologize for the inconvenience caused by the room key card during your stay. We appreciate you bringing this to our attention and are pleased that our colleagues were able to assist you promptly whenever needed. Nevertheless, we understand the inconvenience this caused and will share your feedback with the relevant department to help improve our guests' experience. Thank you once again for your heartfelt review and for allowing us to be part of your first journey to Seoul. It would be our absolute pleasure to welcome you back to Fairmont Ambassador Seoul whenever your travels bring you to Korea again. We look forward to creating another unforgettable stay for you. Kind regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. D., Thank you for choosing Fairmont Ambassador Seoul and for awarding us a perfect rating. We are truly delighted to know that you felt well cared for throughout your stay. It is especially rewarding to learn that our team was able to assist with your transportation to the airport, from helping with your luggage to ensuring clear communication with the airport bus driver. We regret to hear that you had an unpleasant experience with your Uber journey prior to arriving at the hotel. Knowing that our team was able to provide you with reassurance and help you feel safe and well supported means a great deal to us. Delivering thoughtful, attentive service that gives our guests peace of mind is at the heart of what we strive to achieve every day. Thank you once again for your generous feedback. We sincerely look forward to welcoming you back to Fairmont Ambassador Seoul for another comfortable and memorable stay. Kind regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. S., Thank you for choosing Fairmont Ambassador Seoul and for sharing another wonderful review with us. We are truly grateful for your continued support and delighted to know that you once again enjoyed our convenient location and had a great stay. Receiving your kind feedback on more than one occasion is especially meaningful to our team and encourages us to continue delivering exceptional hospitality. Your loyalty and generous words are sincerely appreciated. We look forward to welcoming you back again soon and providing you with another memorable experience. Thank you. Kind regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. G., Thank you for taking the time to share your detailed feedback regarding your recent stay at Fairmont Ambassador Seoul. We sincerely regret that your experience did not meet your expectations, particularly as an ALL Accor Platinum member. Please accept our sincere apologies for the disappointment and inconvenience you experienced. Several aspects of your stay, including the friendliness of our service, the cleanliness of your room, the condition of the pillows, the breakfast experience, and the room preparation for your family, fell short of the standards we strive to deliver. We sincerely apologize for these shortcomings. Immediate follow-up has been conducted with the respective teams to reinforce our service standards, strengthen internal communication, and ensure greater attention to detail. Following our internal review of your breakfast experience, we identified an opportunity to improve our beverage service procedures. The team has since been reminded to carefully verify beverage orders and table numbers to ensure a more seamless dining experience. We also regret that your experience with our concierge service did not reflect the level of support we aim to provide. Although our Concierge desk operates during designated hours, every member of our Front Office team is expected to assist guests whenever concierge services are requested. We have reinforced this expectation with our colleagues to ensure guests receive prompt and proactive assistance regardless of the time of day. We also acknowledge your disappointment regarding the recognition of your ALL membership. Recognizing our loyal members is an important part of the guest experience, and we have reminded our Front Office team of the importance of consistently delivering the recognition and benefits associated with the ALL loyalty programme. Thank you once again for bringing these matters to our attention. Feedback such as yours is invaluable in helping us improve, and we sincerely hope to have the opportunity to restore your confidence in Fairmont Ambassador Seoul in the future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. K., Thank you for taking the time to share your thoughtful feedback following your recent stay at Fairmont Ambassador Seoul. We are delighted to know that our team made such a positive impression during your visit. Your kind words about the friendliness, warmth, and helpfulness of our colleagues are sincerely appreciated, and we will be pleased to share your compliments with the entire team. At the same time, we sincerely regret to learn that the bathroom layout did not meet your expectations. We understand how the shared sliding door design could have affected both privacy and convenience, particularly when multiple family members were using the room. We appreciate you taking the time to describe your experience in such detail. While the room layout is part of the original design of the property, your feedback has been shared with our management team for consideration as we continuously look for ways to enhance the guest experience wherever possible. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay in the future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. M., Thank you for choosing Fairmont Ambassador Seoul once again and for taking the time to share another wonderful review of your stay. We are delighted to know that your visit was such a memorable one. While we are pleased that you enjoyed our accommodations, it is especially rewarding to learn that the dedication and genuine care of our team made the greatest impression on you. We understand how stressful it must have been to misplace your passport and personal belongings during your trip. We are truly pleased that Kado, together with Kyle and Chloe, was able to assist you in locating the taxi and recovering your belongings safely. Your kind recognition of their patience, compassion, and professionalism means a great deal to us, and your generous compliments will certainly be shared with them as a wonderful source of encouragement. We are also grateful for your thoughtful comments regarding our Housekeeping team. It is wonderful to know that the cleanliness and care provided throughout your stay contributed to your positive experience. Thank you once again for your heartfelt recommendation and for placing your trust in Fairmont Ambassador Seoul. We look forward to welcoming you back for another memorable stay in the near future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. P., Thank you for taking the time to share your detailed feedback regarding your recent stay at Fairmont Ambassador Seoul. We regret to learn that your experience did not reflect the level of hospitality you have come to expect from Accor hotels. Your comments have been carefully reviewed and shared with our management team, as they provide valuable opportunities for us to improve. First of all, we sincerely regret that your arrival experience left you feeling that our Front Office team was unhelpful and disengaged. Providing a warm, welcoming, and attentive arrival experience is fundamental to our hospitality, and it is disappointing to learn that we did not make you feel genuinely welcomed. Your feedback has been shared with our Front Office leadership, and we are reinforcing the importance of proactive communication, genuine engagement, and personalized service for every guest. We also regret that your interactions with our team gave the impression that service was secondary to charges and policies. While meeting room rental policies do apply, we recognize that greater effort should have been made to better understand your needs, explore suitable alternatives, and communicate them in a thoughtful and guest-focused manner. Genuine hospitality is not only about providing solutions, but also about demonstrating a willingness to help. We have reviewed this case with the relevant departments and will continue coaching our teams to deliver more flexible, guest-centric service. In addition, we sincerely apologize that your ALL membership was not appropriately recognized during your stay. Recognizing and appreciating our valued ALL members is an essential part of the guest experience, and we have reminded our team of the importance of consistently delivering the recognition and benefits associated with the ALL loyalty programme. We also acknowledge your comments regarding the overall communication of our team. Clear, professional, and attentive communication is essential in creating a positive guest experience. Your feedback has been shared with the relevant department leaders and will be incorporated into our ongoing training to further strengthen service consistency across the hotel. At the same time, we truly appreciate your kind recognition of our Valet team. It is encouraging to know they made a positive impression, and your compliments have been shared with them. Thank you once again for bringing these matters to our attention. Feedback such as yours is invaluable in helping us improve. We sincerely hope to have the opportunity to welcome you back to Fairmont Ambassador Seoul and provide the level of service that truly reflects our commitment to genuine hospitality. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. L., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your wonderful feedback with us. We are truly delighted to know that you and your family had such a memorable stay. It is especially rewarding to hear that the panoramic views, our convenient location, and the warm hospitality of our team all contributed to your experience. Whilst we are pleased that you enjoyed your stay, we are sorry that it was not long enough for you to experience everything Fairmont Ambassador Seoul has to offer. It would be our pleasure to welcome you back for a longer stay, allowing you to discover even more during your next visit. We very much look forward to welcoming you and your family back in the near future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. T. N., Thank you for choosing Fairmont Ambassador Seoul and for awarding us a perfect rating. It is truly rewarding to know that every aspect of your stay met your expectations. Your kind words about our top-tier service, welcoming team, and immaculate room are greatly appreciated and will serve as wonderful encouragement to our colleagues. Special thanks are extended for recognizing both our Housekeeping and Room Service teams. It is especially gratifying to know that their efficiency, attention to detail, and dedication contributed to making your stay a memorable one. Your compliments will be shared with the teams, who will be delighted to know their efforts made such a positive impression. Thank you once again for your thoughtful feedback. We sincerely look forward to welcoming you back to Fairmont Ambassador Seoul for another exceptional stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Professor J., Thank you for taking the time to share your wonderful feedback following your recent stay at Fairmont Ambassador Seoul. We are delighted to know that your first stay with us was such an enjoyable one. It is especially rewarding to hear that you appreciated our modern and comfortable facilities, the attentive service provided by our team, the Gold Lounge experience, and the quality of the food. We are also pleased that you enjoyed our well-equipped fitness center. As a valued ALL Diamond member, your recognition means a great deal to us. Your kind words are truly encouraging and will be shared with our team, who strive to deliver exceptional hospitality and memorable experiences to every guest. Thank you once again for choosing Fairmont Ambassador Seoul. We sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul