Dear Mr. Y., Thank you for sharing your feedback and for your kind words about your stay at Fairmont Ambassador Seoul. We are delighted to know that you were pleased with our service and accommodation and that your overall experience was an enjoyable one. At the same time, we regret that the temperature in both your room and the swimming pool area felt uncomfortably cold. We particularly understand your concern regarding the pool area, where a comfortable environment after swimming is an important part of the overall experience. Your comments have been shared with the relevant teams so that the temperature and ventilation conditions can be carefully reviewed. We sincerely appreciate your thoughtful feedback and your generous comments despite these concerns. Thank you once again for staying with us, and we hope to welcome you back for an even more comfortable and enjoyable experience in the future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. C., Thank you for sharing your positive feedback following your stay at Fairmont Ambassador Seoul. We are pleased to know that you enjoyed our convenient location, comfortable room, and the variety offered at breakfast. Your kind comments are sincerely appreciated and will be shared with our team as encouragement to continue providing a memorable experience for our guests. We look forward to welcoming you back to Fairmont Ambassador Seoul in the near future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. P., Thank you for choosing Fairmont Ambassador Seoul once again and for taking the time to share your feedback with us. We are pleased to know that our location continues to be a convenient aspect of your stay. At the same time, we sincerely regret that the cleanliness of the bathroom, particularly the toilet area, did not meet the standard you expected. Your comments have been shared with our Housekeeping team for careful review and reinforcement of our cleaning standards. We also appreciate your feedback regarding the razor and dental kits. In accordance with the Korean Resource Recycling Act, disposable amenities have been provided on a chargeable basis in hotels since 29th March, 2024. For your convenience during a future stay, these items may be obtained from the Front Desk, or our team can deliver them to your room upon request. We are grateful for your continued patronage and for helping us identify areas where we can make your experience more seamless. We sincerely hope to welcome you back again and provide a more comfortable and satisfying stay on your next visit. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. M., Thank you for taking the time to share detailed feedback following your stay at Fairmont Ambassador Seoul. We are pleased to know that you were highly satisfied with the professionalism, courtesy, and attentiveness of our Front Office team, as well as the cleanliness and comfort of your accommodation. We also sincerely appreciate your positive recognition of our sustainability efforts and are grateful that these initiatives contributed meaningfully to your overall experience. A special thank you for recognizing Sales Manager, Lisa. It is wonderful to learn that her positive attitude, kindness, and genuine willingness to assist, particularly with your last-minute requests and changes, made a meaningful difference during your stay. Your generous comments will certainly be shared with Lisa and the team. At the same time, we regret that the group booking and coordination process was considerably more complicated than you had anticipated. We understand that the level of flexibility and accommodation you were seeking could not always be provided and that this ultimately affected the stay arrangements of some participants. While certain dates and booking conditions can present operational and availability constraints, we recognize how important clear, timely, and solution-oriented communication is throughout the planning process. Your comments regarding your experience with our Sales team have therefore been carefully noted and shared for further review. We also acknowledge your feedback regarding the level of recognition you received as an ALL member. We greatly value your loyalty and will continue to place importance on ensuring that our members feel appropriately recognized throughout every stage of their experience with us. Thank you again for your constructive feedback and for the many positive comments regarding your stay. We sincerely hope to have another opportunity to welcome you to Fairmont Ambassador Seoul and provide a more seamless experience from the planning stage through to departure. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. F., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share such thoughtful feedback following your six-night business stay. We are delighted to know that you appreciated our convenient location, the cleanliness and comfort of your room, and the quality of our fitness facilities. It is especially rewarding to hear that you would highly recommend the hotel. We also sincerely appreciate your kind recognition of our reception team, doormen who assisted with taxis, and the housekeeping colleagues who looked after your room. Your generous comments will certainly be shared with the respective teams as a wonderful source of encouragement. Thank you as well for your comments regarding Wi-Fi connectivity. Wireless internet is available throughout the hotel, with ‘Fairmont Guest’ available in guestrooms and ‘Fairmont Public’ in other areas of the property. If this was not made sufficiently clear during your stay, we will take greater care to provide more visible and consistent guidance for our guests. We also appreciate your feedback regarding the use of plastic water bottles. Your comments on sustainability are valuable to us and will be taken into consideration as we continue reviewing opportunities to make our operations more environmentally responsible. Thank you once again for your valued feedback. We sincerely look forward to welcoming you back to Fairmont Ambassador Seoul on your next visit to Seoul. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. C., Thank you for choosing Fairmont Ambassador Seoul and for sharing your thoughtful feedback with us. We are delighted to know that you enjoyed a comfortable stay, from the spacious guestroom and convenient access to subway to the attentive and approachable service provided by our colleagues. It is also a pleasure to hear that you enjoyed breakfast at Spectrum and found your room to be well maintained throughout your stay. As a valued ALL Accor Diamond member, your recognition of our team is especially meaningful to us. Your generous comment that all of our colleagues contributed positively to your experience will be shared with the team with great appreciation. We are equally grateful for your perfect rating regarding our sustainability efforts. Your acknowledgement of initiatives such as reducing single-use bathroom amenities and avoiding unnecessary daily linen changes is greatly appreciated as we continue to pursue a more responsible approach to hospitality while maintaining guest comfort. Thank you once again for your continued trust and support. We look forward to welcoming you back to Fairmont Ambassador Seoul and providing another refined and memorable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. C., Thank you for taking the time to share such detailed feedback regarding your recent stay at Fairmont Ambassador Seoul. We are pleased to know that you found our colleagues friendly and helpful overall, and we sincerely appreciate your recognition of the breakfast host, as well as your compliments on the Peking duck and house-made bacon. At the same time, we sincerely apologize that your ALL Accor Diamond status was not consistently recognized throughout your stay. While upgrades remain subject to availability, your membership status and the associated benefits should have been identified accurately and seamlessly from the outset. The fact that you needed to raise your status during check-I. and again at breakfast I. order to receive the applicable benefits is not the experience we aim to provide to our valued members. We also appreciate your balanced observation that this appeared to be less about individual colleagues and more about consistency I. our systems and internal processes. Your feedback has been shared with the relevant teams so that member recognition, benefit verification, and communication can be reviewed more closely across guest touchpoints. Your comments regarding the drink benefit have also been carefully noted. We understand that comparisons with other Fairmont properties can shape expectations, particularly for frequent and loyal guests, and we recognize the importance of ensuring that the value of membership feels meaningful and appropriately acknowledged. We have likewise taken note of your observation regarding our sustainability messaging and the continued use of plastic bottled water. Consistency between our environmental commitments and the guest experience remains an important area of focus, and your feedback will contribute to that ongoing review. Thank you again for your candid and constructive comments. As a Diamond member, your continued loyalty is highly valued, and we will continue working to provide a more consistent and intuitive level of recognition throughout the entire stay experience. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. H., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your detailed feedback with us. We are pleased to know that you appreciated our convenient location, comfortable stay, and well-equipped fitness facilities. At the same time, we sincerely regret that several aspects of your experience, particularly your departure, did not reflect the attentive and thoughtful service expected from a luxury hotel. We apologize that noise from the hallway affected your comfort. We also appreciate your feedback regarding the late check-out request following your flight delay. While late check-out is subject to availability, we understand that the manner in which such requests are handled is equally important, and we regret that the experience felt reluctant rather than accommodating. Most importantly, we are disappointed to learn about the lack of assistance while you and your wife were waiting for the airport bus in the rain. With several colleagues nearby, a more attentive approach should have been taken, whether by proactively offering an umbrella or otherwise assisting you while you waited. We fully understand why this fell short of your expectations, particularly as it was one of your final impressions of the hotel. Your comments will be shared with the relevant teams to reinforce the importance of anticipating our guests’ needs through every stage of their journey, including departure. We have also taken note of your rating regarding our sustainability efforts and will continue to consider how we can further enhance our practices while ensuring they complement the overall guest experience. Thank you once again for your candid and constructive feedback. We hope to have the opportunity to welcome you and your wife back in the future and provide you with a more seamless, attentive, and truly Fairmont experience from arrival through departure. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. T., Thank you for choosing Fairmont Ambassador Seoul and for sharing your experience with us. We are delighted to know that you had a good stay and particularly appreciated the late check-out until 13:00. It is always our pleasure to provide thoughtful flexibility whenever possible, and we are pleased that this arrangement allowed you to enjoy a more relaxed departure. At the same time, we have carefully noted your ratings regarding the cleanliness of the hotel and the breakfast selection. While we are grateful for your overall positive score, we recognize that these areas did not fully meet your expectations. Your feedback will be shared with the relevant teams as we continue to enhance both our attention to cleanliness and the overall breakfast experience. Thank you once again for your valuable feedback and your generous rating. We look forward to the pleasure of welcoming you back to Fairmont Ambassador Seoul for an even more satisfying stay in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. L., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your thoughtful feedback. We are delighted that you appreciated our convenient location with direct access to the shopping mall, as well as the spacious and clean guest room. It is also wonderful to know that the ample seating at breakfast allowed you to enjoy your morning without a lengthy wait. At the same time, we sincerely appreciate your constructive comments regarding the elevator waiting times and swimming pool experience. We understand how these aspects can affect the overall comfort of a stay, particularly during busy periods. Your suggestion regarding the number of guests per swimming session is especially valuable, and we will share your feedback with the relevant teams as we continue to review ways to provide a more comfortable and enjoyable experience. Thank you again for both your positive comments and valuable suggestions. We hope to have the pleasure of welcoming you back to Fairmont Ambassador Seoul and providing an even more seamless and satisfying stay on your next visit. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mrs. M., Thank you for choosing Fairmont Ambassador Seoul and for sharing such a wonderful review and perfect rating with us. We are delighted to know that our convenient location and direct connection to The Hyundai Seoul made your stay more comfortable, especially during the hot summer weather. It is equally rewarding to hear that you found your room clean, spacious, and practical, and that the warm and helpful service provided by our colleagues contributed positively to your experience. We are especially pleased that the amenity prepared by our team brought a memorable touch to your stay with your husband. We also sincerely appreciate your loyalty as an ALL Silver member. Your generous recognition is a wonderful encouragement to our entire team and inspires us to continue creating thoughtful and memorable experiences for our guests. Thank you once again for your kind words. We look forward to the pleasure of welcoming you and your husband back to Fairmont Ambassador Seoul for another exceptional stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. N., Thank you for choosing Fairmont Ambassador Seoul and for sharing your thoughtful review with us. We are delighted to know that you had a comfortable stay and particularly appreciated the contemporary feel of the hotel, as well as the well-appointed and luxurious room and bathroom. It is always rewarding to hear that our accommodations provided the comfort and refinement we strive to offer. We also appreciate your candid feedback regarding our location from a leisure traveler’s perspective. While our setting in Yeouido offers convenient access to The Hyundai Seoul and the city’s key business district, we understand that guests primarily exploring Seoul’s major tourist attractions may have different preferences in terms of location. Your perspective is sincerely valued. As an ALL Gold member, your loyalty is especially meaningful to us, and we truly appreciate your continued trust in Accor and Fairmont. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Fairmont Ambassador Seoul and providing you with another comfortable and memorable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mrs. Lee, Thank you for choosing Fairmont Ambassador Seoul and for sharing a wonderful review. We are delighted to know that our convenient location, warm hospitality, and dining experience all contributed to making your stay a memorable one. Your kind recognition of our team’s friendly and attentive service is especially meaningful to us, and we will be pleased to share your compliments with our colleagues. It is truly rewarding to hear that you would love to stay with us again. We look forward to the pleasure of welcoming you back to Fairmont Ambassador Seoul and providing you with another exceptional experience. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. G., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your wonderful review. We are truly delighted to know that our team's service made you feel right at home. Providing warm, genuine hospitality is at the heart of what we do, and it is incredibly rewarding to hear that our colleagues made such a positive impression during your stay. We are also pleased that you found your room to be spotlessly clean, spacious, and comfortable. Your kind recognition of both our Housekeeping and Front Office teams is greatly appreciated, and we will be sure to share your encouraging comments with all of our colleagues. Thank you once again for your perfect rating and thoughtful feedback. We sincerely look forward to welcoming you back to Fairmont Ambassador Seoul for another memorable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. P., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your valuable feedback. We are pleased to know that you appreciated our convenient location and the cleanliness of the hotel. At the same time, we sincerely regret that your experience with your Visa Travel VIP benefits did not meet your expectations. We understand your disappointment regarding the communication of your benefits at check-in. We apologize if our explanation caused any confusion, particularly regarding the late check-out benefit and the separate marketing program. This was certainly not the impression we intended to leave. Your Visa Travel VIP benefits, including room upgrade, early check-in, and late check-out, are provided subject to availability. Regardless of availability, we recognize that these benefits should always be communicated clearly and consistently so that guests fully understand what is included. Your feedback has been shared with our Front Office team to ensure we provide clearer and more accurate guidance in similar situations going forward. Thank you again for bringing this to our attention. We truly value your comments, as they help us improve the experience we provide to our guests, and we hope to have the opportunity to welcome you back for a more seamless and satisfying stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. D., Thank you for taking the time to share your feedback following your recent stay at Fairmont Ambassador Seoul. While we are pleased to know that you had an overall enjoyable experience, we truly regret to learn that your arrival did not leave you with the warm and attentive first impression we strive to provide. It is especially concerning to hear that you felt our service may have been influenced by your age. Please accept our sincere apologies, as every guest deserves to be welcomed with the same level of courtesy, professionalism, and genuine care, regardless of age or background. We also understand that your stay coincided with your birthday, making it an even more meaningful occasion. It is therefore especially disappointing to know that we were unable to provide the memorable and welcoming experience you deserved. We regret that the cleanliness of your bathroom did not meet the high standards you expected from us. Your comments have been shared with our Housekeeping team to reinforce the importance of meticulous room inspections before every arrival. Following your feedback, we conducted an internal review with our Front Office team. The team acknowledged that the arrival period was particularly busy and that the check-in may have been conducted too hastily. This is never an excuse for making a guest feel less valued. We have reminded our team that, even during peak periods, every interaction should be delivered with warmth, attentiveness, and professionalism. In addition, our Front Office leadership will continue to provide close coaching to ensure a consistently welcoming experience for every guest. We sincerely appreciate your honest feedback, as it helps us identify opportunities for improvement. We hope to have the opportunity to welcome you back in the future and provide you with the thoughtful and seamless experience that truly reflects Fairmont's hospitality. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. J., Thank you for choosing Fairmont Ambassador Seoul and for sharing your thoughtful feedback following your recent stay. We are delighted to know that you enjoyed celebrating your special anniversary with us and that our team's attentive service helped make the occasion even more memorable. It is especially rewarding to hear that the early check-in arrangement allowed you to prepare for your celebration comfortably and that our luggage assistance gave you the freedom to enjoy your time shopping before settling in. We are also pleased that you appreciated the beautiful sunset view, the well-prepared room amenities, and the thoughtful touches, including the ample supply of towels and hand towels. It is always our goal to anticipate our guests' needs and create a stay that feels both comfortable and memorable. A special thank you for recognizing Alice from our Front Office team. We are delighted to know that her warm hospitality left such a positive impression on you. Your kind words will certainly be shared with Alice and the entire team as wonderful encouragement to continue delivering exceptional service. Thank you once again for allowing us to be part of such a meaningful celebration. We sincerely look forward to welcoming you back to Fairmont Ambassador Seoul and creating many more memorable moments with you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. W., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share such a thoughtful and detailed review of your stay. We are truly delighted to know that your first visit to Seoul became such a memorable experience and that our team was able to contribute to making your trip both enjoyable and comfortable. It was our pleasure to celebrate your birthday with a small surprise, and we are delighted that the handwritten note and bottle of soju made you feel genuinely welcomed. Creating meaningful and personalized moments for our guests is something we strive for, and we are so pleased that these gestures made your stay even more special. We are also thrilled to learn that you enjoyed your spacious and impeccably maintained room, its beautiful view, and the cleanliness throughout your stay. Your kind remarks about the absence of any unpleasant odors and the comfort of the room are especially rewarding, as our Housekeeping team takes great pride in maintaining the highest standards of cleanliness and comfort. We would also like to extend our sincere thanks for recognizing Moon from our In-Room Dining team. We are delighted to hear that his warm, professional, and attentive service left such a positive impression on you. Your kind words will certainly be shared with Moon and the entire team as a source of great encouragement. At the same time, we sincerely apologize for the inconvenience caused by the room key card during your stay. We appreciate you bringing this to our attention and are pleased that our colleagues were able to assist you promptly whenever needed. Nevertheless, we understand the inconvenience this caused and will share your feedback with the relevant department to help improve our guests' experience. Thank you once again for your heartfelt review and for allowing us to be part of your first journey to Seoul. It would be our absolute pleasure to welcome you back to Fairmont Ambassador Seoul whenever your travels bring you to Korea again. We look forward to creating another unforgettable stay for you. Kind regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul