Fairmont Ambassador Seoul 5 stars

Dear Mr. J., Thank you for choosing Fairmont Ambassador Seoul and for sharing your thoughtful feedback following your recent stay. We are delighted to know that you enjoyed celebrating your special anniversary with us and that our team's attentive service helped make the occasion even more memorable. It is especially rewarding to hear that the early check-in arrangement allowed you to prepare for your celebration comfortably and that our luggage assistance gave you the freedom to enjoy your time shopping before settling in. We are also pleased that you appreciated the beautiful sunset view, the well-prepared room amenities, and the thoughtful touches, including the ample supply of towels and hand towels. It is always our goal to anticipate our guests' needs and create a stay that feels both comfortable and memorable. A special thank you for recognizing Alice from our Front Office team. We are delighted to know that her warm hospitality left such a positive impression on you. Your kind words will certainly be shared with Alice and the entire team as wonderful encouragement to continue delivering exceptional service. Thank you once again for allowing us to be part of such a meaningful celebration. We sincerely look forward to welcoming you back to Fairmont Ambassador Seoul and creating many more memorable moments with you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. W., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share such a thoughtful and detailed review of your stay. We are truly delighted to know that your first visit to Seoul became such a memorable experience and that our team was able to contribute to making your trip both enjoyable and comfortable. It was our pleasure to celebrate your birthday with a small surprise, and we are delighted that the handwritten note and bottle of soju made you feel genuinely welcomed. Creating meaningful and personalized moments for our guests is something we strive for, and we are so pleased that these gestures made your stay even more special. We are also thrilled to learn that you enjoyed your spacious and impeccably maintained room, its beautiful view, and the cleanliness throughout your stay. Your kind remarks about the absence of any unpleasant odors and the comfort of the room are especially rewarding, as our Housekeeping team takes great pride in maintaining the highest standards of cleanliness and comfort. We would also like to extend our sincere thanks for recognizing Moon from our In-Room Dining team. We are delighted to hear that his warm, professional, and attentive service left such a positive impression on you. Your kind words will certainly be shared with Moon and the entire team as a source of great encouragement. At the same time, we sincerely apologize for the inconvenience caused by the room key card during your stay. We appreciate you bringing this to our attention and are pleased that our colleagues were able to assist you promptly whenever needed. Nevertheless, we understand the inconvenience this caused and will share your feedback with the relevant department to help improve our guests' experience. Thank you once again for your heartfelt review and for allowing us to be part of your first journey to Seoul. It would be our absolute pleasure to welcome you back to Fairmont Ambassador Seoul whenever your travels bring you to Korea again. We look forward to creating another unforgettable stay for you. Kind regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. D., Thank you for choosing Fairmont Ambassador Seoul and for awarding us a perfect rating. We are truly delighted to know that you felt well cared for throughout your stay. It is especially rewarding to learn that our team was able to assist with your transportation to the airport, from helping with your luggage to ensuring clear communication with the airport bus driver. We regret to hear that you had an unpleasant experience with your Uber journey prior to arriving at the hotel. Knowing that our team was able to provide you with reassurance and help you feel safe and well supported means a great deal to us. Delivering thoughtful, attentive service that gives our guests peace of mind is at the heart of what we strive to achieve every day. Thank you once again for your generous feedback. We sincerely look forward to welcoming you back to Fairmont Ambassador Seoul for another comfortable and memorable stay. Kind regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. S., Thank you for choosing Fairmont Ambassador Seoul and for sharing another wonderful review with us. We are truly grateful for your continued support and delighted to know that you once again enjoyed our convenient location and had a great stay. Receiving your kind feedback on more than one occasion is especially meaningful to our team and encourages us to continue delivering exceptional hospitality. Your loyalty and generous words are sincerely appreciated. We look forward to welcoming you back again soon and providing you with another memorable experience. Thank you. Kind regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. G., Thank you for taking the time to share your detailed feedback regarding your recent stay at Fairmont Ambassador Seoul. We sincerely regret that your experience did not meet your expectations, particularly as an ALL Accor Platinum member. Please accept our sincere apologies for the disappointment and inconvenience you experienced. Several aspects of your stay, including the friendliness of our service, the cleanliness of your room, the condition of the pillows, the breakfast experience, and the room preparation for your family, fell short of the standards we strive to deliver. We sincerely apologize for these shortcomings. Immediate follow-up has been conducted with the respective teams to reinforce our service standards, strengthen internal communication, and ensure greater attention to detail. Following our internal review of your breakfast experience, we identified an opportunity to improve our beverage service procedures. The team has since been reminded to carefully verify beverage orders and table numbers to ensure a more seamless dining experience. We also regret that your experience with our concierge service did not reflect the level of support we aim to provide. Although our Concierge desk operates during designated hours, every member of our Front Office team is expected to assist guests whenever concierge services are requested. We have reinforced this expectation with our colleagues to ensure guests receive prompt and proactive assistance regardless of the time of day. We also acknowledge your disappointment regarding the recognition of your ALL membership. Recognizing our loyal members is an important part of the guest experience, and we have reminded our Front Office team of the importance of consistently delivering the recognition and benefits associated with the ALL loyalty programme. Thank you once again for bringing these matters to our attention. Feedback such as yours is invaluable in helping us improve, and we sincerely hope to have the opportunity to restore your confidence in Fairmont Ambassador Seoul in the future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul