Fairmont Ambassador Seoul 5 stars

Customer review rating (ALL Rating) 4.6/5 2,603 reviews

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Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu, 07335 SEOUL, South Korea

Description

Hotel extras

  • A modern reception space offering Express Self Check-In & Check-Out Kiosks.

  • Panoramic Han River views from the majority of guest rooms.

  • Fairmont Fit will be closed on the third Tuesday of each month (Subject to change)

  • The pool is open to children aged five years and above, accompanied by a responsible adult.

Our accommodation(s)

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Hotel location

Fairmont Ambassador Seoul

Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu
07335 SEOUL
South Korea

GPS:37.525269, 126.929134

Telephone
Fax +82 2-3395-6170

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,603 reviews

TripAdvisor Rating  4.9/5  1,485 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

S. S. Families - Confirmed reviews ALL

I don't feel the special Fairmont Seoul with premium Accor class

Dear Mr. S., Thank you for taking the time to share your candid feedback following your recent stay. We are truly sorry to learn that your experience did not reflect the premium Fairmont standards you expected as an Accor luxury brand. Please accept our sincere apologies for the disappointment this caused. Your comments regarding the charge for shaving amenities, the condition of the sink, and the performance of the bidet toilet are deeply concerning and do not align with the level of comfort and quality we strive to deliver in a five-star hotel. Your feedback has been shared with our management, housekeeping, and engineering teams for immediate review and corrective action. We take these matters very seriously, as meeting and exceeding guest expectations is fundamental to our brand promise. At the same time, we would like to sincerely thank you for recognizing Mr. Damien for his special contribution during your check-in. We are pleased to know that his service left a positive impression, and your kind words will certainly be shared with him and the team. We truly appreciate your honest insights, as they help us identify areas that require urgent improvement. We hope to have the opportunity to regain your trust and welcome you back in the future with a significantly improved experience. Thank you. Kind regards, John Park Director of Rooms Fairmont Ambassador Seoul

Customer review rating 3.5/5

Tianqi J. Friends - Confirmed reviews ALL

I had expected the property to be way better maintained. That said, everyone at the hotel was incredibly warm and welcoming. The bellman’s “see you next time” as I was getting into my cab was a small but impeccable touch of service. Unfortunately, the room itself was somewhat of a letdown. While it was certainly very clean, it was clear that the furniture and bathroom cabinetry had seen significant wear over time. Overall, it didn’t quite deliver the 5 star experience I had anticipated.

Dear Mr. J., Thank you very much for taking the time to share such detailed and thoughtful feedback regarding your recent stay. We sincerely regret to learn that the overall condition of the property, particularly the guest room furnishings and bathroom cabinetry, did not meet the five-star standard you had anticipated. While we are pleased to know that the room was clean, we fully acknowledge your concerns regarding wear and maintenance, and we agree that these elements play a critical role in delivering a true luxury experience. Your comments have been shared with our management and engineering teams for careful review as part of our ongoing improvement plans. We are, however, deeply grateful for your kind recognition of our bellmen and concierge team. Knowing that their warmth, professionalism, and thoughtful gestures—such as the farewell you received when departing—left such a strong impression truly means a great deal to us. Your remark that they are the best you have encountered in Korea is an exceptional compliment, and it will be shared with the team as a source of pride and motivation. Regarding your feedback on the charge for basic amenities such as toothbrushes and shave kits, we appreciate your candid perspective. While sustainability is an important responsibility for us, we understand and respect your view that the current approach may not feel aligned with a premium guest experience. Your comments highlight the need for a more thoughtfully designed and guest-centric solution, and we take this feedback very seriously as we continue to review how our policies are communicated and implemented. We truly value your honesty and the care with which you shared your observations. Feedback such as yours is essential in helping us reflect on where we must do better, not only in maintaining our facilities but also in ensuring that our decisions consistently reflect the level of consideration expected from a luxury brand. We hope to have the opportunity to welcome you back in the future and provide an experience that more fully reflects the standards and values you rightly expect. Kind regards, John Park Director of Rooms Fairmont Ambassador Seoul

Customer review rating 4.5/5

Peter C. Business - Confirmed reviews ALL

I intentionally chose Fairmont although my conference was at Conrad. Although I had to walk a bit to go back and forth, it was worth it. Very kind and helpful staff was the reason I will come back next year.

Dear Mr. C., Thank you very much for sharing your thoughtful feedback with us. We are truly honored that you intentionally chose Fairmont Ambassador Seoul for your stay, even though your conference was held at a nearby hotel. Knowing that the experience was worth the extra walk is especially meaningful to us. We are delighted to hear that the kindness and helpfulness of our team made a lasting impression and inspired your intention to return next year. Your words are a wonderful encouragement to our colleagues and reinforce our commitment to delivering genuine and attentive service. Thank you once again for your trust and loyalty. We sincerely look forward to welcoming you back to Fairmont Ambassador Seoul on your next visit. Warm regards, John Park Director of Rooms Fairmont Ambassador Seoul

Customer review rating 4.5/5

Hoang P. Families - Confirmed reviews ALL

Bathroom design was a bit dysfunctional with toilet unable to be used with someone in the shower. The bar was beautiful but the drink offerings need to be reconsidered. The cocktails were all loaded with sugar, I asked for something dry and the bartender made me a drink that was super sweet and smelled like dishwasher detergent.

Dear Mr. P., Thank you for taking the time to share your detailed feedback with us. We sincerely regret the inconvenience you experienced with the bathroom layout and understand how the functionality did not meet your expectations. Your comments regarding the design limitations have been noted and will be reviewed internally as part of our ongoing efforts to enhance guest comfort. We are also truly sorry to learn that your experience at our bar did not align with the quality we aim to deliver. While we are pleased that you found the space beautiful, we regret that the cocktail offerings and the drink prepared did not meet your preference. Your feedback regarding balance, sweetness, and aroma has been shared with our beverage team, as it highlights an important opportunity to reassess both our menu composition and service execution. At Fairmont Ambassador Seoul, we value honest feedback as it allows us to refine our product and service standards. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back and provide you with a more refined and satisfying experience in the future. Thank you. Warm Regards, John Park Director of Rooms Fairmont Ambassador Seoul

Customer review rating 5.0/5

Gregory D. Couples - Confirmed reviews ALL

We had the wonderful opportunity to book a suite at the Fairmont Hotel Seoul on the evening of our wedding. As we were unable to travel due to having family visiting Korea for our special day, we decided to treat ourselves to a memorable night at this beautiful hotel in the heart of Seoul. From the moment we arrived, the experience was exceptional. The front desk staff were extremely friendly, warm, and thoughtful, congratulating us on our wedding and making us feel truly welcome. When we entered the room, we were met with an unforgettable surprise. The suite itself was stunning, immaculately clean, luxurious, and offering a lovely view of the surrounding buildings. Every detail felt carefully considered, with a clear sense that comfort and elegance were a priority. To make our special night even more meaningful, we were delighted to find a beautiful bottle accompanied by Korean delicacies waiting for us on the table, along with a personalized greeting card signed by the General Manager. This thoughtful gesture truly touched us. The following morning, we enjoyed the breakfast buffet, which was just as impressive. The staff were friendly, attentive, and highly efficient, nothing on the table was left empty for long. The dining room, the view, and the overall atmosphere were excellent. Overall, it was a fantastic stay and a perfect way to celebrate our wedding. We will most certainly be back.

Dear Gregory D., Thank you very much for sharing such a beautiful and heartfelt review of your stay with us. First and foremost, please allow me to extend our warmest congratulations to you both on your wedding. We are truly honored that you chose Fairmont Ambassador Seoul to celebrate such a meaningful and special occasion, and it brings us great joy to know that your time with us became a cherished memory. We are delighted to hear that from the moment of arrival, our front desk team made you feel warmly welcomed and celebrated. It is especially rewarding to know that the suite, its cleanliness, comfort, and views, as well as the thoughtful details prepared in your room, helped make your wedding evening even more memorable. Your kind words regarding the personalized amenities and greeting card are deeply appreciated, and we are glad these gestures touched you on such an important night. It is also wonderful to hear that your experience continued seamlessly into the following morning with an enjoyable breakfast, attentive service, and a pleasant atmosphere. Your recognition of our team’s care and efficiency means a great deal to us. Thank you once again for allowing us to be part of your wedding celebration. We sincerely look forward to welcoming you back to Fairmont Ambassador Seoul in the future and creating many more special moments together. Warm Regards, John Park Director of Rooms Fairmont Ambassador Seoul

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.