Fairmont Ambassador Seoul 5 stars

Customer review rating (ALL Rating) 4.6/5 2,739 reviews

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Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu, 07335 SEOUL, South Korea

Description

Hotel extras

  • A modern reception space offering Express Self Check-In & Check-Out Kiosks.

  • Panoramic Han River views from the majority of guest rooms.

  • Fairmont Fit will be closed on the third Tuesday of each month

  • The pool is open to children aged five years and above, accompanied by a responsible adult.

Our accommodation(s)

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Hotel location

Fairmont Ambassador Seoul

Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu
07335 SEOUL
South Korea

GPS:37.525269, 126.929134

Telephone
Fax +82 2-3395-6170

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,739 reviews

Customer review rating 4.5/5

Jeong H. K. Couples - Confirmed reviews ALL

It was my third anniversary and all the staff was very attentive to make me and my wife happy. Just there was some miscommunication regarding make-up room.

Customer review rating 4.0/5

Anne C. Families - Confirmed reviews ALL

Thank you to Kate at Spectrum Restaurant for gifting us with a complimentary slice of birthday cake! It was a mother-daughter reunion trip, our first time in Seoul, and we appreciated the hospitality.

Dear Ms. C., Thank you for choosing Fairmont Ambassador Seoul and for sharing your feedback with us. We are delighted to hear that your visit to Spectrum was meaningful, and that Kate’s thoughtful gesture of a birthday cake added a special touch to your mother-daughter reunion trip. It is truly rewarding to know that your first visit to Seoul was accompanied by warm hospitality. At the same time, we are sincerely concerned to learn about your discomfort following your dining experience. Please accept our apologies for the worry this may have caused. We take matters of food safety and hygiene very seriously. Upon receiving your feedback, we conducted a thorough review. During the mentioned period, no similar cases were reported, and all food items including those referenced were prepared and handled in accordance with our strict safety standards. While we could not identify any irregularities, we truly value your feedback and will continue to uphold the highest levels of hygiene and quality to ensure the well-being of all our guests. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you again and provide you with an even more reassuring and enjoyable experience. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 5.0/5

Jennifer N. Business - Confirmed reviews ALL

We have traveled around the world and have stayed at many hotels. You set the bar for quality, service, and hospitality.

Dear Ms. N., Thank you for choosing Fairmont Ambassador Seoul and for sharing your kind feedback. We are truly delighted to hear that you found your stay comfortable and relaxing, and that our quality, service, and hospitality met your high expectations. Your thoughtful words are a great encouragement to our entire team. We look forward to welcoming you back for another exceptional stay in the near future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 0.5/5

Justin S. Couples - Confirmed reviews ALL

Our experience at the Fairmont Ambassador was a major disappointment. For a luxury hotel, the rooms already feel surprisingly worn down. The layout is frustrating—the toilet area is cramped, and the sliding door design is poorly conceived, requiring you to constantly move it back and forth across the room. The service also lacked any of the warmth you'd expect at this level. Compared to our recent stay at The Four Seasons, where the service was personable and world-class, the staff here were cold and dismissive. At breakfast, the atmosphere was completely unwelcoming. Aside from one friendly staff member, the team seemed bothered by our presence. It simply doesn't meet 5-star standards and honestly felt more like a mid-tier 3-star Marriott.

Dear Mr. S., Thank you for sharing your candid feedback regarding your recent stay at Fairmont Ambassador Seoul. We sincerely regret to learn that your experience did not meet your expectations or the standards we strive to uphold. We apologize for the discomfort caused by the room layout and condition, as well as for the impression of cold or inattentive service you encountered, particularly at breakfast. Please know that your comments regarding cleanliness, room condition, and staff attentiveness have been shared with the relevant teams to ensure immediate review and improvement. We truly value your feedback, as it helps us identify areas where we must do better. While we regret that your stay fell short of a true 5-star experience, we hope you might consider giving us another opportunity to provide the quality and warmth of service that Fairmont guests should expect. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 5.0/5

Soomin J. Families - Confirmed reviews ALL

convenient location. there was a welcome card with snack, along with memory foam neck support pillows. only thing i was slightly disappointed was the Amex FHR credit conversion, which was a set amount. i feel that was slightly unfair given current time.

Dear Ms. J., Thank you for choosing Fairmont Ambassador Seoul and for sharing your detailed feedback with us. We are delighted to hear that you enjoyed our convenient location, as well as the welcome amenities including the personalized card, snacks, and memory foam neck support pillows. It is also wonderful to know that you found the room and facilities to be very clean, and that the note regarding our use of bamboo toilet paper was appreciated. Your kind recognition of our check-in, check-out, and hospitality teams is truly valued, and we will be pleased to share your encouraging words with them. At the same time, we sincerely regret to learn of your disappointment regarding the American Express Fine Hotels & Resorts credit arrangement. We understand your perspective and appreciate your understanding that it is provided as a fixed benefit in accordance with the program guidelines. Thank you once again for your thoughtful comments. We look forward to welcoming you back for an even more seamless and enjoyable stay in the near future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Other web-users rate our hotel

  • 638 reviews 9.4/10 Location
  • 894 reviews 8.6/10 Room
  • 1,127 reviews 8.4/10 Service
  • 5 reviews 6.2/10 WiFi
  • 364 reviews 9.4/10 Vibe
  • 337 reviews 8.3/10 Comfort
  • 301 reviews 8.7/10 Cleanliness
  • 283 reviews 9.2/10 Breakfast

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