ibis Styles Ambassador Seoul Yongsan - Seoul Dragon City Hotel 4 stars

comfort

Enjoyed the hotel sauna thoroughly with the green tea hot pool, cold pool and sauna room. Gym also has a great view! Counter staff were friendly. Room was comfortable but they kept changing the towels daily despite instructions to hang it up if we don't want it to change. Had issues with some aspects of the room e.g. leaking toilet and low battery for safety box, but both issues were dealt promptly. It would also be great to add a floor towel just outside the shower. Concierge staff tried to be helpful but I had difficulty communicating with them in English. They could help with simple request like direction to places but are unable to help with other more complex stuff e.g. recommendation for places to visit/eat or making reservations at another Accor hotel or asking if there are dining privileges for Accor members etc. Was also surprised to learn that there was no dining privileges for Accor members (as oppose to online). Not sure what happened or if it was a communication issue. Appreciated the welcome drinks and snacks for members but it would be good not to give alcohol (was it beer?) Location wise, a very good choice as it is walking distance to Yongsan station. We could travel easily using the metro and buses nearby - both towards the bustling Seoul city centre as well as the quieter Han River side. Would definitely stay here again during our next visit.

Great hotel, located close to the inner city, vibrant Itaewon and Hanam. Hotel staff is very kind, efficient and experienced with a great smile. Hotel is brand new.

The accommodation has been used for business travel, and satisfied on room condition, amenities, and quality of breakfast. I am willing to suggest it to my neighbors.

The check-in takes me long time, and the staffs were not helpful enough, no greetings and welcoming smile. And I had lost one of my sunglasses during my stayed which i put it in my room. Hope it can investigate on this issue.

Room was clean and well maintained with basic amenities. I was sharing the room with my colleague, the bathroom design is too open for me and I felt a little inconvenient and lack of privacy. If you are staying here for leisure with family or loved ones, it would be more convenient. Novotel room design is made more suitable for sharing or business stays, not so for Ibis. Breakfast buffet is boring and they served same dishes every single days and I ate the same thing for 6 days. Overall stay was nice and comfortable with nice beddings, good airport bus location for easy drop off. CU store is really convenient.

Excellent

Great location. Very close to the Yongsan subway station and very convenient bus 6030 service to Incheon airport. Very clean and excellent breakfast. the only thing I would improve is the access to the Sauna on 6F. You need the key that is on the first floor. Would be better to have access to the sauna on 6F with the hotel room key.

My child broke the glass cup at night. I called the front desk whether they can change the room because my child walk the room with bare foot. The answer was no. Instead they sent us cleaning guy. We left the room during his cleaning. After he cleaned the room, we came back and found glass debris on the bed and floor. We gave up calling again and cleaned by ourselves. When we checked out next day, they charged for broken glass. We will never come back again.

Very basic room. Poor amenities.

Great hotel and great services.

Fast check in and check out, room with a nice view and looks very modern and attractive to me. Sleeped well and enjoed the breakfast

Stay was ok, but staff should me atleast supportive, we were 4 persons stayed for 1 month and we asked to provide veg breakfast in the morning (noodles with veggies) which was not given. 7th floor restaurant manager and one staff (Annie Kim) were not supportive. I think you have separate rules and regulations for each & every guest. I have been denied to step in restaurant with IBIS room sleepers (and asked to change it immediately which I did) and on the next minute two people were not even questioned doing the same. Your staff is not even ready to provide yellow label tea in the room instead of bogus green tea. I would never recommend my fellow colleagues to stay in IBIS and we have a lot of travel in this year and coming year in seoul, rather we would go for Novotel.

Beautiful, bright and clean hotel. Very nice staff. Good food. Thank you!

Your staff was sweet, helpful,eager to please us, and went out of their way to assist us with a luggage issue. you have a beautiful hotel. we would deffinately stay there again.