ibis Styles Ambassador Seoul Yongsan - Seoul Dragon City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,126 reviews

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Description

Hotel extras

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Stylish atmosphere

  • Panoramic river view and city view

Our accommodation(s)

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Hotel location

ibis Styles Ambassador Seoul Yongsan - Seoul Dragon City

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.531809, 126.96286

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,126 reviews

Customer review rating 4.5/5

Young O. C. Families - Confirmed reviews ALL

We had a wonderful stay and were particularly impressed by the kindness and professionalism of the staff. A special mention goes to Katarina at reception, who was exceptionally helpful, welcoming, and always willing to assist with a smile. Her positive attitude and genuine care for guests made a real difference to our experience and helped make our stay even more enjoyable. We would definitely stay here again and would happily recommend the hotel to others.

Dear Mr Young O. C., Greetings from Seoul Dragon City. Thank you for choosing ibis Styles Ambassador Seoul Yongsan during your stay in Seoul and for sharing your experience with us. We are delighted to hear that you had an enjoyable experience and that our team contributed positively to your visit. Your special recognition of Katarina is truly appreciated. We will be sure to share your kind words with her, and we are certain she will be delighted to know that her warm hospitality, professionalism, and genuine care helped make your stay memorable. At the same time, thank you for bringing your housekeeping experience to our attention. While we are pleased that you enjoyed your overall stay, we regret that the room cleaning did not always meet your expectations. Your comments have been shared with our Housekeeping team so that we can continue improving the consistency and quality of our service. We greatly appreciate your recommendation and are honored that you would choose to stay with us again. We look forward to welcoming you back to Grand Mercure Yongsan in the near future. Sincerely, Camille Guest Relation Officer ibis Styles Ambassador Seoul Yongsan

Customer review rating 3.0/5

Maria P. Families - Confirmed reviews ALL

Well Located but not outstanding when it comes to room size and set up. Toilet is too small no space to change clothes other than outside

Dear Maria P., Greetings from Seoul Dragon City. Thank you for choosing ibis Styles Ambassador Seoul Yongsan for your stay in Seoul and for sharing with us your experience. We are pleased to know that you appreciated our convenient location and the cleanliness of the hotel. At the same time, we regret that certain aspects of your stay did not fully meet your expectations. Your comments regarding the room layout, the size of the toilet area, and the condition of the bathroom fixtures have been noted and will be shared with the relevant teams. We also understand the confusion regarding the payment arrangement of your reservation. As reservations are processed through Accor's global booking platform, the payment confirmation wording may sometimes lead guests to believe that payment has already been completed. However, payment policies vary by hotel and rate type, and our property does not accept pre-payment for this reservation type. We appreciate your understanding and feedback. Lastly, thank you for your kind words. It was my pleasure to assist you during your stay, and I am delighted to know that you felt comfortable communicating with me. Thank you once again for sharing your experience. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Sincerely, Camille Guest Relation Officer ibis Styles Ambassador Seoul Yongsan

Customer review rating 4.0/5

Javier P. Couples - Confirmed reviews ALL

Camille checked us in and gave us a late checkout and other stuff we needed. She was absolutely fabulous/fantastic and professional!! What a great asset for your hotel.

Dear Javier P., Greetings from Seoul Dragon City. Thank you for choosing ibis Styles Ambassador Seoul Yongsan during your stay and for sharing your experience with us. It was truly a pleasure assisting you during your stay, and I am very happy to hear that the late check-out and other arrangements helped make your experience more comfortable. Your thoughtful feedback genuinely means a lot, and I sincerely appreciate you taking the time to share it. We hope to welcome you back again soon for another enjoyable stay with us. Sincerely, Camille Guest Relation Officer ibis Styles Ambassador Seoul Yongsan

Customer review rating 1.5/5

Pei-ju K. Business - Confirmed reviews ALL

Bad experience: 1. Customer is from Taiwan, not China; please revise the country name on the invoice. 2. Breakfast (Ibis Styles) was almost the same every day, and the seats may not be sufficient during the peak time. 3. Bathmat was not provided every time. Good experience: The services of the reception and luggage storage were good.

Dear Pei Ju K. Greetings from Seoul Dragon City. Thank you for choosing ibis Styles Ambassador Seoul Yongsan during your stay in Seoul and for sharing your experience with us. First of all, we would like to apologize regarding the country information shown on your invoice/profile. We understand the importance of accurate personal information, and we are sorry for the oversight. Please rest assured that we will pay closer attention to this matter to avoid similar situations in the future. We also appreciate your comments about the breakfast experience at ibis Styles. We understand that for guests staying over a longer period, having similar menu options every day may become repetitive. In addition, we regret any inconvenience caused during busy breakfast hours when seating availability may have been limited. Your feedback has been shared with the relevant team for review. Regarding the bathmat, our housekeeping team follows our environmental policy, under which towels and bathmats may not automatically be replaced unless they are placed in a designated area for exchange. Nevertheless, we are sorry for any confusion or inconvenience this may have caused during your stay. Thank you once again for your valuable feedback. We hope to have another opportunity to welcome you back and provide you with a more comfortable experience in the future. Sincerely, Camille Guest Relation Officer ibis Styles Ambassador Seoul Yongsan

Customer review rating 5.0/5

Yi-chun T. Couples - Confirmed reviews ALL

Excellent customer service, hotel room is clean and tidy.

Dear Yi-Chun T., Greeting from Seoul Dragon City. Thank you for choosing ibis Styles Ambassador Seoul Yongsan during your stay in Seoul and for sharing your experience with us. We are delighted to hear that you had a pleasant and comfortable stay in our clean and tidy hotel. We are also happy that our staff were able to provide you with excellent customer service. We look forward to welcome you again during your next trip to Seoul. Sincerely, Camille Guest Relation Officer ibis Styles Ambassador Seoul Yongsan

Other web-users rate our hotel

  • 1,517 reviews 9.3/10 Location
  • 1,337 reviews 7.9/10 Room
  • 1,012 reviews 8.1/10 Service
  • 18 reviews 9.3/10 WiFi
  • 577 reviews 8.2/10 Cleanliness
  • 510 reviews 6.4/10 Comfort
  • 403 reviews 7.8/10 Amenities
  • 291 reviews 8.5/10 Vibe

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