Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you were satisfied with your stay and that you found our room cozy and clean. We are also pleased that you enjoyed our convenient location, just a short walk from the main Myeongdong area. We sincerely apologize for the inconvenience you experienced with the air conditioning. Your feedback has been shared with our relevant team for further inspection and improvement. We truly appreciate your valuable feedback and hope to have the pleasure of welcoming you back to ibis Styles Ambassador Seoul Myeongdong for an even more comfortable stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our great location, impressive and delicious breakfast, and the pleasant views from our rooftop. We are also pleased to know that our helpful team members contributed to making your stay enjoyable. Your kind words are a great encouragement to our entire team. We truly appreciate your support and look forward to welcoming you back to ibis Styles Ambassador Seoul Myeongdong for another memorable stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our convenient location, with easy access to various amenities and public transportation. We are also pleased to know that our staff provided you with friendly and efficient service. Your kind words are a great encouragement to our entire team. We look forward to welcoming you back to ibis Styles Ambassador Seoul Myeongdong for another enjoyable stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are pleased to know that you were satisfied with our hotel’s convenient location. However, we sincerely apologize that you were disappointed with the service provided by our reception team during your stay. We are especially sorry that you felt unwelcome and that the welcome drink and food & beverage benefits were not properly explained or provided as you expected. We take your comments seriously and will reinforce our staff training to ensure that our ALL members receive accurate information regarding their benefits and, most importantly, warm and attentive service that goes the extra mile. Thank you again for sharing your feedback. We sincerely hope to have the opportunity to welcome you back and provide you with a much more pleasant and satisfying experience. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Thank you very much for taking the time to share your detailed feedback with us. First and foremost, we sincerely apologize for the various inconveniences you experienced during your one-week stay, particularly regarding the room view, room and bathroom space, laundry facilities, and service. We are especially sorry that the view from your room, which faced the wall of another building, left you feeling disappointed. We also understand your concerns regarding the room size, bathroom layout, and the inconvenience of having limited laundry facilities. While our rooms may differ in terms of layout and view due to the characteristics of the building, we fully understand how disappointing this must have been during your stay. Your valuable comments will be shared with the relevant departments and carefully considered as we continue to look for ways to improve our facilities and provide a more comfortable experience for our guests. We sincerely regret that we were unable to provide you with a satisfactory stay and truly appreciate you taking the time to share your feedback. We will continue to do our best to provide more attentive and thoughtful service to our guests in the future. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you were satisfied with our convenient location near Myeongdong’s main shopping district, as well as the cleanliness and amenities of your room. However, we sincerely apologize that the view from your room and the variety of our breakfast did not meet your expectations. We understand that having a pleasant view can be an important part of the overall stay, and we regret that this aspect was disappointing. We also appreciate your feedback regarding the breakfast selection and will share your comments with our Food & Beverage team for further consideration. Your feedback is greatly appreciated and will help us continue improving our services and facilities. We hope to have the opportunity to welcome you back and provide you with a more satisfying experience in the future. Thank you again for choosing ibis Styles Ambassador Seoul Myeongdong. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you for taking the time to share such detailed feedback about your stay. We sincerely apologize for the discomfort and inconvenience caused by the limited space and storage options in your room. We are especially sorry to hear that the restricted space made it more difficult for you to move around and affected your comfort during your stay. We also regret that the bedside stool and limited storage space were not practical for your needs, requiring you to make alternative arrangements for your personal belongings. We understand how frustrating and inconvenient this must have been. As our hotel is located in the heart of Seoul, our rooms are designed with a compact layout. However, we understand that this does not lessen the inconvenience you experienced, and your comments regarding the room layout, bedside furniture, and storage space will be shared with the relevant departments for review. We truly appreciate your honest feedback, as it helps us identify areas where we can improve the guest experience. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the noise from the air conditioner and the street during your stay. We understand how disturbing excessive noise can be, especially at night when you are trying to rest. Your comments regarding the air-conditioning noise will be shared with our maintenance team for further inspection. We will also review ways to minimize the impact of external street noise and provide a more comfortable environment for our guests. We truly regret that we were unable to provide you with a peaceful and relaxing stay. We appreciate your valuable feedback and will continue to work on improving our guests' comfort. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for your wonderful review and for choosing ibis Styles Ambassador Seoul Myeongdong. We are delighted to hear that you enjoyed our excellent location, with the subway station and Myeongdong night market just a short walk away, as well as the convenience of having a 24-hour convenience store nearby. We are also pleased that you found the room comfortable and suitable for two guests, and that our on-site laundry facilities added convenience to your stay. We appreciate your feedback regarding the number of washing machines and dryers, and we will keep this in mind as we continue to improve our facilities and services. Thank you once again for your kind feedback. We look forward to welcoming you back to ibis Styles Ambassador Seoul Myeongdong on your next visit to Seoul. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location and found it easy to access the nearby shops. We sincerely appreciate your valuable suggestion regarding the laundry facilities. We understand that having only one washing machine can result in longer waiting times, especially during the evening. Your feedback has been shared with our management team for consideration as we review ways to improve our facilities and enhance our guests’ comfort and convenience. Thank you once again for your kind feedback. We hope to have the pleasure of welcoming you back to ibis Styles Ambassador Seoul Myeongdong in the future. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear guest, warm greeting from ibis Styles Ambassador Seoul Myeongdong. We are very delighted that you have chosen our hotel during visit to Seoul. And, thank you for your kind review. It is always a pleasure to receive kind feedback from guest. I will share your experience with our team to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to serving you again. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Warm greetings from ibis Styles Ambassador Seoul Myeongdong! Thank you for taking the time to complete the survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you for choosing ibis Styles Ambassador Seoul Myeongdong and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed our comfortable room, well-equipped facilities, peaceful sleep, and breakfast experience. We are also pleased that our central location and the view from our rooftop restaurant with N Seoul Tower scenery added to your overall stay. We sincerely apologize for the disappointment regarding the view from your room. Due to the surrounding urban environment, some rooms may have limited views caused by nearby buildings, and we understand that this may not have met your expectations, especially when staying on a higher floor. Your feedback regarding room views has been shared with our team as we continue to improve our guests’ experience. We appreciate your understanding and are grateful for your recommendation. We look forward to welcoming you back to ibis Styles Ambassador Seoul Myeongdong and hope to provide you with an even more enjoyable stay in the future. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Warm greetings from ibis Styles Ambassador Seoul Myeongdong! Thank you for taking the time to complete the survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you for choosing ibis Styles Ambassador Seoul Myeongdong and for sharing your feedback. We are delighted to know that you were satisfied with your overall stay. However, we sincerely apologize that the air conditioning made your room uncomfortably cold despite adjusting the temperature. Your comments have been shared with our Engineering team so they can inspect the air conditioning system and ensure it is operating properly. We will continue working to improve our facilities and provide a more comfortable environment for all of our guests. Thank you once again for your valuable feedback. We truly appreciate your support and hope to have the opportunity to welcome you back for an even better stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for choosing ibis Styles Ambassador Seoul Myeongdong and for taking the time to share your kind feedback. We are delighted to know that you enjoyed our convenient location, comfortable accommodations, and breakfast. Your positive comments are truly encouraging and serve as great motivation for our team to continue providing memorable experiences for all our guests. We sincerely appreciate your recommendation and look forward to welcoming you back on your next visit to Seoul. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you for choosing ibis Styles Ambassador Seoul Myeongdong and for taking the time to share your thoughtful feedback. We are delighted to hear that our staff were able to assist you with arranging taxis and provide helpful information throughout your stay. Your kind words will be shared with our team, as they are always encouraged to provide warm and attentive service. We also appreciate your comments regarding the bathroom layout. While the room design is part of the hotel's original layout and cannot be easily changed, we sincerely value your feedback and will take it into consideration for future renovation and improvement plans. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with another pleasant stay in the future. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for choosing ibis Styles Ambassador Seoul Myeongdong once again and for sharing your wonderful review. We are truly honored that you chose to stay with us for a second time. It is especially rewarding to know that our convenient location near the shopping districts and a variety of dining options continues to bring you back. We are also delighted that you found your room clean and our staff accommodating. Your kind words are a great encouragement to our entire team as we strive to provide every guest with a comfortable and enjoyable stay. Thank you once again for your continued trust and support. We look forward to welcoming you back for your third stay and providing you with another memorable experience. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you for choosing ibis Styles Ambassador Seoul Myeongdong and for sharing your feedback. We are pleased to know that you had a good overall stay with us. At the same time, we sincerely regret that our food did not meet your expectations. Your comments have been shared with our Food & Beverage team for review as we continue to improve the quality and variety of our offerings. We are also sorry to learn that you found the Spa fee to be expensive. We understand that value is an important part of the guest experience, and we appreciate your feedback as we continuously evaluate our services. Regarding the welcome drink benefit, We appreciate your comments and will take them into consideration for future improvements. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong