Dear Guest, Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to hear that you appreciated the cleanliness of our hotel, the friendliness of our Front Desk team, our convenient location near public transportation, and the excellent water pressure in the shower. We are also pleased that you enjoyed the exceptional views of N Seoul Tower from our rooftop restaurant. We sincerely appreciate your detailed comments regarding the room size, limited wardrobe space, automatic hallway lighting, and the automatic toilet functions. We understand that these features may be less convenient, particularly for guests sharing a room or those who are sensitive to light and sound at night. Your feedback is very valuable, and we will share it with the relevant teams for consideration as we continue to improve our guests' comfort and experience. Thank you again for your valuable feedback and for considering staying with us again. We hope to have the pleasure of welcoming you back to ibis Styles Ambassador Seoul Myeongdong on your next visit to Seoul. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a great experience during your recent stay and that you found our compact yet well-designed rooms comfortable and equipped with everything you needed. We are also pleased to know that our check-in and check-out services were smooth and that our staff made a positive impression on you. It is especially wonderful to hear that you enjoyed our central location, with convenient access to Myeongdong, Namsan Tower, Gyeongbokgung Palace, and other popular attractions in Seoul. Your kind comments are a great encouragement to our entire team. We sincerely hope to have the pleasure of welcoming you back to ibis Styles Ambassador Seoul Myeongdong for another enjoyable stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you had an overall good experience and appreciated our convenient location. We also appreciate your honest comments regarding the size of our reception and storage areas, as well as the room size and overall value for money. As our hotel is located in the heart of Myeongdong, our facilities and guest rooms are designed with a compact and efficient concept. Nevertheless, we understand that comfort and space are important parts of the guest experience, and we will share your feedback with the relevant teams for future improvement. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with a more comfortable and satisfying stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for taking the time to share such a detailed and wonderful review of your six-night stay with us. We are delighted to hear that you enjoyed our convenient location, with Myeongdong shopping streets, the subway station, and the airport limousine stop all within easy walking distance. We are also pleased that you found your room comfortable, enjoyed the city view and natural light, and appreciated the Japanese-style toilet. It is especially wonderful to hear that our Front Office team provided you with a quick, efficient, polite, and helpful check-in experience. Your kind words will certainly be shared with our team as encouragement. We also appreciate your comments regarding our breakfast selection. While we are glad that you found it adequate, we will share your feedback with our Food & Beverage team as we continue to review and improve our breakfast offerings. We are happy to know that the WOWPASS machine in our lobby was convenient and easy to use during your stay. We aim to provide practical facilities that make our guests' travels around Seoul more comfortable and convenient. Thank you once again for choosing ibis Styles Ambassador Seoul Myeongdong. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back on your next visit to Seoul. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for sharing your wonderful feedback with us! We are delighted to hear that our team went the extra mile to accommodate your requests and ensure you had a comfortable and enjoyable stay. It is also wonderful to know that you found the bed, blanket, and pillows comfortable, and that the room provided a pleasant amount of space for your stay. Your kind words are a great encouragement to our entire team and motivate us to continue providing warm and attentive service to our guests. We truly appreciate your support and look forward to welcoming you back to ibis Styles Ambassador Seoul Myeongdong on your next visit to Seoul! Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you found our hotel clean and that the air conditioning was comfortable during your stay. We also appreciate your understanding regarding the nearby dining options and are glad that our team was able to guide you to a nearby convenience store when other options were closing. However, we sincerely apologize for the shortcomings you experienced during your stay, particularly regarding our breakfast service. We are deeply concerned to hear that several hot food items, including the porridge, were not maintained at an appropriate serving temperature. Food quality and safety are among our highest priorities, and we sincerely regret that the breakfast experience caused you physical discomfort. We take your comments very seriously and will share them with our Food & Beverage team for an immediate review of food temperature control and buffet management. We also apologize that the breakfast area was not fully prepared when you arrived, including the cereal station and empty milk container. We understand how disappointing this must have been, especially after waiting for the breakfast service to begin. Your feedback regarding the availability of breakfast from an earlier time has also been noted and will be shared with the relevant team for consideration. Regarding the warm soy milk, we sincerely regret that there was no clear indication of its temperature. We understand how this affected your breakfast experience, and we will review the signage and service arrangement to ensure that the available options are clearly communicated to our guests. We are also sorry that assistance with your luggage was not available when you needed it. We understand that luggage assistance can be particularly important after a long day of travelling, and we will continue to remind our team to be attentive and proactive in assisting our guests whenever possible. Your comments regarding the location and nearby dining options are also appreciated. While we are fortunate to be located in the Myeongdong area with convenient access to shopping, transportation, and convenience stores, we understand that some restaurants may close earlier than expected, particularly later in the evening. We sincerely regret that your overall breakfast experience fell so far below your expectations. Your detailed feedback has highlighted several areas where we need to improve, and we will use your comments to strengthen our breakfast preparation, food temperature control, buffet monitoring, and guest service. Thank you again for bringing these concerns to our attention. We sincerely hope to have the opportunity to provide you with a much better experience should you visit us again.Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you appreciated our convenient location, which made it easy for you to explore Seoul. We are also pleased that you enjoyed our breakfast and were satisfied with the friendly service provided by our staff. Your kind words are a great encouragement to our entire team. We will continue to do our best to provide a comfortable and enjoyable stay for all our guests. We look forward to welcoming you back to ibis Styles Ambassador Seoul Myeongdong on your next visit to Seoul. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Warm greetings from ibis Styles Ambassador Seoul Myeongdong! Thank you for taking the time to complete the survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our excellent location and the convenience it offers for exploring Seoul. We sincerely apologize that the room size and view did not fully meet your expectations. While all of our rooms are equipped with windows, depending on the location of the room, there may be a building wall directly in front of the window, which can make it feel as though there is no window or limit the amount of natural light and outside view. We understand how this may have affected your experience, and we will take your valuable feedback into consideration as we strive to provide a more satisfying room experience. We are also sorry to hear that our breakfast selection did not meet your expectations, particularly regarding the limited vegetarian options and hot food. We will share your valuable feedback with our Food & Beverage team and review ways to provide a more diverse and satisfying breakfast selection. Once again, thank you for your honest and valuable feedback. We hope to have the opportunity to welcome you back to ibis Styles Ambassador Seoul Myeongdong and provide you with a more enjoyable stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for your kind feedback! We are delighted to hear that you found your room clean and comfortable, and that our concierge team was kind and helpful during your stay. Your positive comments are greatly appreciated and will be shared with our team as encouragement. We hope to have the pleasure of welcoming you back to ibis Styles Ambassador Seoul Myeongdong for another comfortable stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed our convenient location, with two subway stations nearby, as well as the amazing view from our rooftop bar. It is also wonderful to know that you found our property well maintained and that you would consider staying with us again. However, we sincerely apologize that your request for extra pillows was not fulfilled. We understand how disappointing it must have been to make a request and not receive the assistance you expected. We will share your feedback with our team to improve our communication and follow-up process, especially regarding guest requests during all shifts. We truly appreciate your kind understanding and hope to have the opportunity to provide you with an even better experience on your next visit. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our convenient location, with easy access to Myeongdong and both Myeongdong and Euljiro 1-ga subway stations. We are also pleased that you found the Airport Bus 6001 and 6015 convenient for reaching our hotel from Incheon Airport. It is wonderful to know that you enjoyed our breakfast and the beautiful views of Namsan Seoul Tower during both the day and night. We hope these memorable views added something special to your stay. Thank you again for choosing ibis Styles Ambassador Seoul Myeongdong. We look forward to welcoming you back on your next visit to Seoul. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you were satisfied with your stay and that you found our room cozy and clean. We are also pleased that you enjoyed our convenient location, just a short walk from the main Myeongdong area. We sincerely apologize for the inconvenience you experienced with the air conditioning. Your feedback has been shared with our relevant team for further inspection and improvement. We truly appreciate your valuable feedback and hope to have the pleasure of welcoming you back to ibis Styles Ambassador Seoul Myeongdong for an even more comfortable stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our great location, impressive and delicious breakfast, and the pleasant views from our rooftop. We are also pleased to know that our helpful team members contributed to making your stay enjoyable. Your kind words are a great encouragement to our entire team. We truly appreciate your support and look forward to welcoming you back to ibis Styles Ambassador Seoul Myeongdong for another memorable stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our convenient location, with easy access to various amenities and public transportation. We are also pleased to know that our staff provided you with friendly and efficient service. Your kind words are a great encouragement to our entire team. We look forward to welcoming you back to ibis Styles Ambassador Seoul Myeongdong for another enjoyable stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are pleased to know that you were satisfied with our hotel’s convenient location. However, we sincerely apologize that you were disappointed with the service provided by our reception team during your stay. We are especially sorry that you felt unwelcome and that the welcome drink and food & beverage benefits were not properly explained or provided as you expected. We take your comments seriously and will reinforce our staff training to ensure that our ALL members receive accurate information regarding their benefits and, most importantly, warm and attentive service that goes the extra mile. Thank you again for sharing your feedback. We sincerely hope to have the opportunity to welcome you back and provide you with a much more pleasant and satisfying experience. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Thank you very much for taking the time to share your detailed feedback with us. First and foremost, we sincerely apologize for the various inconveniences you experienced during your one-week stay, particularly regarding the room view, room and bathroom space, laundry facilities, and service. We are especially sorry that the view from your room, which faced the wall of another building, left you feeling disappointed. We also understand your concerns regarding the room size, bathroom layout, and the inconvenience of having limited laundry facilities. While our rooms may differ in terms of layout and view due to the characteristics of the building, we fully understand how disappointing this must have been during your stay. Your valuable comments will be shared with the relevant departments and carefully considered as we continue to look for ways to improve our facilities and provide a more comfortable experience for our guests. We sincerely regret that we were unable to provide you with a satisfactory stay and truly appreciate you taking the time to share your feedback. We will continue to do our best to provide more attentive and thoughtful service to our guests in the future. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you were satisfied with our convenient location near Myeongdong’s main shopping district, as well as the cleanliness and amenities of your room. However, we sincerely apologize that the view from your room and the variety of our breakfast did not meet your expectations. We understand that having a pleasant view can be an important part of the overall stay, and we regret that this aspect was disappointing. We also appreciate your feedback regarding the breakfast selection and will share your comments with our Food & Beverage team for further consideration. Your feedback is greatly appreciated and will help us continue improving our services and facilities. We hope to have the opportunity to welcome you back and provide you with a more satisfying experience in the future. Thank you again for choosing ibis Styles Ambassador Seoul Myeongdong. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you for taking the time to share such detailed feedback about your stay. We sincerely apologize for the discomfort and inconvenience caused by the limited space and storage options in your room. We are especially sorry to hear that the restricted space made it more difficult for you to move around and affected your comfort during your stay. We also regret that the bedside stool and limited storage space were not practical for your needs, requiring you to make alternative arrangements for your personal belongings. We understand how frustrating and inconvenient this must have been. As our hotel is located in the heart of Seoul, our rooms are designed with a compact layout. However, we understand that this does not lessen the inconvenience you experienced, and your comments regarding the room layout, bedside furniture, and storage space will be shared with the relevant departments for review. We truly appreciate your honest feedback, as it helps us identify areas where we can improve the guest experience. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong