Mercure Ambassador Seoul Hongdae 4 stars

Customer review rating (ALL Rating) 4.7/5 3,087 reviews

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Description

Hotel extras

  • The perfect location for exploring Hongdae and shopping and entertainment areas in Seoul.

  • 2-minute walk from Hongik University subway station.

  • Our in-room entertainment options include IoT room control, Chromecast and Bluetooth speaker.

  • The Superior Deluxe room and above features premium Egyptian cotton bedding and free minibar.

  • The hotel features a convenient automated check-in and checkout self-service kiosk.

Our accommodation(s)

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Hotel location

Mercure Ambassador Seoul Hongdae

144 Yanghwa Ro, Mapo Gu
04050 SEOUL
South Korea

GPS:37.555135, 126.922511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Tian mimi

<Sweet Dream & Happy Magic space> Cooking with the best recipe, Tian mimi present happy and sweet, unforgettable time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  3,087 reviews

Customer review rating 4.5/5

Peng C. C. Families - Confirmed reviews ALL

The hotel and its facilities is clean and housekeeping was top-notch. Only issuesbis the baby cot seems a bit too small although it is comfortable to sleep in. Also, the breakfast area could be expanded as we didn't get to book with breakfast included.

Dear Peng C. C., Thank you for choosing MERCURE Ambassador Seoul Hongdae and for taking the time to share your detailed feedback regarding your recent stay. We are delighted to learn that you enjoyed our convenient location and had a comfortable stay with us. It is especially rewarding to know that you were pleased with the cleanliness of our hotel and facilities, as well as the quality of our housekeeping service. Your kind recognition will certainly be shared with our team. We also appreciate your comments regarding the baby cot and breakfast area. Guest feedback such as yours is invaluable in helping us evaluate opportunities to further enhance our facilities and overall guest experience. We will take your observations into careful consideration as we continuously seek ways to improve our services. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to MERCURE Ambassador Seoul Hongdae for another enjoyable stay in the future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Customer review rating 4.5/5

Wen X. C. Families - Confirmed reviews ALL

The service was excellent, the the location was very strategic.

Dear WEN X. C., Thank you for choosing MERCURE Ambassador Seoul Hongdae and for sharing your valuable feedback with us. We are delighted to learn that you enjoyed our convenient location and felt safe and comfortable throughout your stay. It is also rewarding to know that the service provided by our team met your expectations and contributed positively to your overall experience. Your kind words serve as great encouragement to all of us as we strive to deliver exceptional hospitality to every guest. We sincerely appreciate your support and look forward to welcoming you back to MERCURE Ambassador Seoul Hongdae for another pleasant stay in the future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Customer review rating 5.0/5

Aelinda T. Solo - Confirmed reviews ALL

Overall, my experience at Mercure Ambassador Seoul Hongdae was exceptional. From the moment I arrived until the day I checked out, the service was outstanding and truly made my stay memorable. Before taking a short trip to Japan, I left my luggage at the hotel, and the staff were incredibly helpful and accommodating throughout the process. I would especially like to thank Jonathan and the young gentleman who assisted me with my late-night check-in at around 12am on 27 May. After a long day of travel, their friendliness and professionalism made me feel immediately welcomed. As an Accor Gold member, I was delighted to receive a room upgrade, which was such a wonderful surprise. The additional welcome amenities were also greatly appreciated. The sparkling water and cookies were a lovely touch, and the cookies were absolutely delicious. The room itself was fantastic. The bed was extremely comfortable, and I had some of the best sleep during my trip. I particularly liked the layout, with the shower and toilet separated, as well as the functional sink area. The overall design reminded me of Mercure Tokyu Stay Osaka Namba, another property I thoroughly enjoyed staying at. I would also like to recognise the housekeeping team. On one occasion, I left my room quite late, around 12pm, and told the housekeeping staff that there was no need to fully service the room and that fresh towels and rubbish removal would be sufficient. I felt it wasn't fair to ask for a full clean given the late timing. However, when I returned that evening, I was pleasantly surprised to find that the bed had been made, the room was spotless, fresh towels had been provided, and the rubbish had been removed. After a long day exploring Seoul, returning to such a tidy room was one of the best feelings. I would also like to thank Sol and Merida for assisting with my checkout process. Merida, in particular, went above and beyond. She organised a taxi for me and, noticing that I had two large suitcases and one smaller piece of luggage, kindly escorted me down to the lobby. Her thoughtfulness and initiative were greatly appreciated. Another highlight was the 3pm late checkout benefit. My flight wasn't until 8:30pm, so having the extra time allowed me to do some last-minute shopping and freshen up before heading to the airport. It made my departure day far more comfortable and enjoyable. Thank you to the entire team at Mercure Ambassador Seoul Hongdae for making my stay so memorable. I genuinely wish I had stayed longer and look forward to returning during my next visit to Seoul. As a content creator, I stay at many hotels throughout the year, and this was genuinely one of my favourite hotel experiences. Your team's hospitality, attention to detail, and exceptional service did not go unnoticed.

Dear Aelinda T., Thank you for choosing Mercure Ambassador Seoul Hongdae and for sharing such a detailed and heartfelt review of your stay. We are truly honored by your generous comments and delighted to know that your experience with us was one of your favorite hotel stays. It is especially meaningful to receive such recognition from a frequent traveler and content creator who experiences many hotels throughout the year. We are pleased that our location, facilities, Accor Gold membership benefits, and guest services contributed positively to your visit. It is wonderful to hear that the room upgrade, welcome amenities, comfortable bedding, and thoughtful room layout helped make your stay both relaxing and memorable. Your recognition of our team members means a great deal to us. We are delighted to learn that Jonathan and our overnight team provided a warm welcome after your journey, and that Sol and Merida left such a positive impression during your departure experience. We are especially grateful for your kind words regarding Merida's attentiveness and initiative in assisting with your transportation and luggage. We will be certain to share your compliments with all of them, as well as with the wider Front Office team. We are equally grateful for your recognition of our Housekeeping colleagues. Delivering a comfortable and well-maintained room environment is one of our highest priorities, and it is rewarding to know that their extra effort enhanced your overall experience after a busy day exploring Seoul. We are also pleased that you were able to take full advantage of the late check-out benefit as an Accor Gold member. We understand how valuable additional time can be on a departure day, and we are glad it allowed you to enjoy your final hours in Seoul at a more relaxed pace. Most importantly, we sincerely appreciate your comments regarding our team's hospitality, attention to detail, and genuine care. Creating memorable experiences through thoughtful service is at the heart of what we strive to achieve every day, and your feedback serves as tremendous encouragement for all of us. Thank you once again for your trust and support. It was our absolute pleasure to welcome you, and we very much look forward to hosting you again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Customer review rating 5.0/5

Fnu M. R. B. A. M. Couples - Confirmed reviews ALL

We had a good experience. Left our bags there for 4 days as we headed to Busan 1st. When we came back, they welcome us with a friendly smile. The location is great and convenient. Easy to find halal food around Hongdae area. There is coin laundromat and iron located at B3. It really save us with the whole lot of clothes that we had.

Dear Fnu M. R. B. A. M., Thank you for choosing Mercure Ambassador Seoul Hongdae and for sharing your wonderful review. We are delighted to know that you had an enjoyable stay with us and that our team was able to welcome you back warmly after your trip to Busan. Providing a friendly and comfortable experience from arrival to departure is something we always strive for, and it is rewarding to hear that our hospitality left a positive impression. We are also pleased that you found our location convenient for exploring the Hongdae area and that the variety of nearby dining options, including halal-friendly restaurants, contributed to an enjoyable visit. As one of Seoul’s most vibrant neighborhoods, Hongdae offers a wide range of experiences, and we are glad our location allowed you to make the most of your time here. It is equally encouraging to learn that the self-service laundry facilities and ironing equipment on B3 were useful during your travels. We understand how important these conveniences can be, especially for guests on longer journeys, and we are pleased they helped make your stay more comfortable. Thank you once again for your kind feedback and support. We sincerely look forward to welcoming you back to Mercure Ambassador Seoul Hongdae on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Customer review rating 4.5/5

Tess Couples - Confirmed reviews ALL

Fantastic location and nothing was too much for the staff. Amazing experience and start to our honeymoon. Would stay again in a heartbeat! Room a little small but to be expected

Dear Tess, Thank you for choosing Mercure Ambassador Seoul Hongdae and for sharing your wonderful feedback following your recent stay. We are truly delighted to learn that our convenient location, welcoming atmosphere, and attentive service helped make your experience such a memorable one. It is especially meaningful to know that your stay with us marked the beginning of your honeymoon and contributed positively to such a special occasion. Your kind words regarding our team are sincerely appreciated. Providing warm hospitality and ensuring our guests feel well cared for throughout their stay are among our highest priorities, and it is rewarding to know that our efforts helped make your visit enjoyable and stress-free. We also appreciate your understanding regarding the room size. As an urban hotel located in the vibrant heart of Hongdae, our rooms are thoughtfully designed to maximize comfort and functionality while providing easy access to everything the neighborhood has to offer. Thank you once again for your generous comments and recommendation. It would be our pleasure to welcome you back on a future visit to Seoul and create even more memorable experiences for you. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Other web-users rate our hotel

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  • 20 reviews 9.5/10 WiFi
  • 1,104 reviews 8.7/10 Cleanliness
  • 641 reviews 8.7/10 Vibe
  • 268 reviews 3.2/10 Breakfast
  • 9 reviews 1.1/10 Pool

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