Mercure Ambassador Seoul Hongdae 4 stars

Customer review rating (ALL Rating) 4.7/5 2,565 reviews

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144 Yanghwa Ro, Mapo Gu, 04050 SEOUL, South Korea

Description

Hotel extras

  • The perfect location for exploring Hongdae and shopping and entertainment areas in Seoul.

  • 2-minute walk from Hongik University subway station.

  • Our in-room entertainment options include IoT room control, Chromecast and Bluetooth speaker.

  • The Superior Deluxe room and above features premium Egyptian cotton bedding and free minibar.

  • The hotel features a convenient automated check-in and checkout self-service kiosk.

Our accommodation(s)

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Hotel location

Mercure Ambassador Seoul Hongdae

144 Yanghwa Ro, Mapo Gu
04050 SEOUL
South Korea

GPS:37.555135, 126.922511

Telephone
Fax +82 2-3774-1114

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Tian mimi

<Sweet Dream & Happy Magic space> Cooking with the best recipe, Tian mimi present happy and sweet, unforgettable time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,565 reviews

TripAdvisor Rating  5.0/5  489 reviews

Certificate of excellence 2024

Access, location, service and value for money all rolled into one

Customer review rating 4.5/5

Dan Y. Business - Confirmed reviews ALL

Easy access to metro, central location within the vibrant /lively district of Hongdae, tip top service standards and reasonable price point make it excellent value for money !

Dear Sing Chye Daniel Y., Warm Greeting Mercure Ambassador Seoul Hongdae :) We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and If you have a chance, please visit our hotel. Sincerely, Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

Wonderful stay

Customer review rating 5.0/5

Vk W. Couples - Confirmed reviews ALL

Service from staff was excellent! Everyone was friendly and helpful. The free upgrade and early check-in was something we did not expect but made our experience so wonderful. Rooms were extremely clean and comfortable. We will definitely stay here again the next time we visit Seoul. Thank you for the wonderful experience!

Dear W. V., Warm Greeting Mercure Ambassador Seoul Hongdae :) We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and If you have a chance, please visit our hotel. Sincerely, Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

Breakfast still hasn't improved

TripAdvisor rating 3.0/5

Olibaer TripAdvisor review

There's a review here from more than one and a half years ago which advises against buying the breakfast because it would not be worth it. Well, we had the breakfast because we didn't read the review and also would never had thought that a breakfast buffet can be that bad in a 4-star hotel. But it is: Coffee that tastes like water, food that is not really fresh and a rather limited selection - so it seems contrary to what they claimed in their answer to that old review they didn't really improve. Other than that, location is good, but rooms are small and some furnishings already look a bit dated. An average experience overall and not worth the high prices they often charge.

Dear Olibaer, Thank you for taking the time to share your feedback regarding our breakfast menu. We truly value your input, and I apologize for any disappointment you experienced due to the variety of options available. We strive to offer a diverse selection that caters to all our guests' preferences, and your comments will help us evaluate and enhance our offerings. We are committed to improving our services and ensuring a satisfying experience for everyone. Thank you once again for your understanding and support. We hope to have the opportunity to welcome you back in the future and provide you with a better breakfast experience. Best regards, Jay Seong General Manager Mercure Ambassador Seoul Hongdae

Well located, efficient service

Customer review rating 4.0/5

C Y. Friends - Confirmed reviews ALL

Quite good

Dear Kit Y., On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your stay with us. It is always out top priority to ensure our guests feel welcomed and comfortable throughout their stay, and knowing we have achieved this with you fills us with great joy. Your positive feedback is a a tremendous source of motivation for our team, and rest assured, we will continue to strive for excellence in the services we provide. It is guests like you that make our job truly rewarding. Thank you again for sharing your experience and If you have a chance, please give us an opportunity to welcoming you again. Warmest regards,  Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

The room was ok

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

Location is great, lots of food and shops etc. The staff are really friendly and helpful but, room is not really clean.. the floor under the chair and bed is not cleaned. And the cleaner keep missing to either add water that day or throw all the rubbish, and even clean the floor. There was a small piece of plastic that dropped on the floor and this was there day after day. So this shows they don’t vacuum the floor.

Dear Sharifah s., First and foremost, we would like to extend our deepest apologies for the inconvenience you experienced during your stay. We are genuinely sorry to hear about that room was not cleaned properly, and we take your feedback very seriously. Please be assured that we are thoroughly investigating the matter to understand what went wrong and to implement measures to prevent such issues from happening again. Our team is committed to improving our services based on the valuable feedback we receive from our guests. We are currently working on resolving the issues you have raised. We are greatful for your decision to stay with is and sincerely apologize for the discomfort you experienced. We are dedicated to ensuring our guests have a pleasant and enjoyable stay, and we hope to have the oppotunity to demonstrate our commitment to this in the future. Thank you for your understanding and cooperation. Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

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Other web-users rate our hotel

  • 3,760 reviews 9.7/10 Location
  • 2,756 reviews 7.8/10 Room
  • 2,842 reviews 9.2/10 Service
  • 35 reviews 8.6/10 WiFi
  • 1,240 reviews 9.2/10 Cleanliness
  • 705 reviews 8.6/10 Vibe
  • 266 reviews 4.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.