Mercure Ambassador Seoul Hongdae 4 stars

Evelyn T. 고객님께, Mercure Ambassador Seoul Hongdae를 선택해 주시고, 최근 투숙 경험에 대해 상세한 의견을 남겨주신 데 진심으로 감사드립니다. 이번 투숙이 전반적으로 저희가 제공하고자 하는 편안함과 서비스 수준에 크게 미치지 못한 점에 대해 깊이 사과드립니다. 특히 여름철 객실 온도로 인해 불편을 겪으신 점을 매우 유감스럽게 생각합니다. 저희 객실의 냉방 시스템은 에너지 절약을 위해 설정 온도에 도달하면 자동으로 작동을 멈추고, 이후 객실 온도가 설정 온도와 차이가 발생하면 다시 자동으로 작동하도록 설계되어 있습니다. 그럼에도 불구하고 두 객실에서 경험하신 온도가 고객님께서 당연히 기대하셨을 쾌적한 환경을 제공하지 못했다는 점을 충분히 인지하고 있습니다. 특히 가족분들께 충분한 휴식이 필요했던 상황이었기에 더욱 안타깝게 생각합니다. 냉방 성능과 관련하여 남겨주신 의견은 중요하게 받아들이고 있으며, 관련 부서와 공유하여 면밀히 검토하겠습니다. 또한 프런트 직원과의 응대 과정에서 고객님의 상황이 충분한 배려를 받지 못했다고 느끼신 점에 대해서도 매우 무겁게 받아들이고 있습니다. 운영 상황에 따라 얼리 체크인 요청을 수용하기 어려운 경우가 있을 수 있으나, 어떠한 상황에서도 모든 고객님께 정중함과 공감, 전문성을 갖춘 응대를 제공해야 합니다. 이번 경험에서 이러한 서비스가 일관되게 제공되지 못한 점에 대해 사과드리며, 남겨주신 의견을 서비스 기준을 다시 한번 강화하는 중요한 계기로 삼아 해당 팀과 함께 개선해 나가겠습니다. 한편 Chris 직원의 서비스에 대해 높이 평가해 주신 점에 진심으로 감사드립니다. 야간 비행 후 도착하신 고객님과 부모님의 상황을 세심하게 살피고, 전문성과 진정성 있는 배려를 통해 조금이나마 도움을 드릴 수 있었다는 점을 기쁘게 생각합니다. 고객님께서 남겨주신 따뜻한 칭찬은 Chris 직원과 프런트 팀에 반드시 전달하여, 저희가 모든 고객님께 일관되게 제공하고자 하는 서비스의 좋은 사례로 공유하겠습니다. Chris 직원이 드린 긍정적인 인상이 투숙 중 겪으신 다른 불편으로 인해 빛을 잃게 된 점을 안타깝게 생각합니다. 고객님께서 말씀해 주신 사항들을 진지하게 받아들이고 서비스 응대와 객실의 쾌적성을 함께 점검하여, 앞으로 더욱 일관되고 세심한 투숙 경험을 제공할 수 있도록 노력하겠습니다. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Pey Y. N., Thank you for taking the time to share your experience following your recent stay at Mercure Ambassador Seoul Hongdae. We are delighted to hear that you enjoyed your week with us and found our hotel comfortable. Your kind words about our housekeeping team are especially appreciated. They take great pride in maintaining clean and welcoming guest rooms, and your recognition will certainly be shared with the team. We are also pleased that our staff and convenient location contributed to an enjoyable stay. At the same time, we noticed that your overall rating was 80 points. If there was any aspect of your stay that did not fully meet your expectations, we would sincerely appreciate the opportunity to learn from your feedback and continue improving our services. Thank you once again for your valuable comments. We look forward to welcoming you back for another pleasant stay in the near future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Valued Guest, Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing such a wonderful review. We are truly honored to know that you consider us the best hotel you have stayed at in Seoul. It is especially rewarding to hear that you enjoyed our convenient location, the comfort and quietness of your room, and the cleanliness of both our lobby and guest rooms. Your kind recognition of our Front Office and Housekeeping teams means a great deal to us. We are delighted that our colleagues were able to make you feel well cared for throughout your stay, and we will be sure to share your thoughtful compliments with the entire team. Thank you once again for your generous feedback and recommendation. We sincerely look forward to welcoming you back on your next visit to Seoul and creating another memorable experience for you. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Valued Guest, Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your wonderful feedback. We are truly delighted to know that our team made such a positive impression during your stay. Your kind words about our Front Office team and especially our Housekeeping team mean a great deal to all of us. We will be sure to share your special compliment with our housekeeper on the ninth floor—your description of her "ten thousand dollar smile" certainly brought a smile to our faces as well. We also sincerely appreciate your recognition of our sustainability initiatives. It is rewarding to know that our efforts to reduce unnecessary linen changes and single-use plastics contributed positively to your experience. At the same time, we apologize that the Wi-Fi speed did not meet your expectations. Your feedback has been shared with the relevant team, and we will continue working to improve the quality and reliability of our internet service. Thank you once again for your generous comments and recommendation. We look forward to welcoming you back for another memorable stay in the near future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Gyoeun P., Thank you for choosing MERCURE Ambassador Seoul Hongdae and for sharing your honest feedback regarding your recent stay. We are pleased to know that you appreciated our convenient location and that your overall stay was satisfactory. However, we are sorry to learn that the bathroom condition did not meet your expectations. We sincerely apologize for the inconvenience caused by the shower configuration and for the unpleasant odor you experienced in the bathroom. Guest comfort is of utmost importance to us, and we understand how these issues could negatively impact your stay. Your comments have been shared with our Engineering and Housekeeping teams for further inspection and corrective action. We regret that these shortcomings affected your overall impression of the hotel. Nevertheless, we appreciate your valuable feedback, as it helps us identify areas where improvements are needed. We hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae