Mercure Ambassador Seoul Hongdae 4 stars

Customer review rating (ALL Rating) 4.8/5 2,980 reviews

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Description

Hotel extras

  • The perfect location for exploring Hongdae and shopping and entertainment areas in Seoul.

  • 2-minute walk from Hongik University subway station.

  • Our in-room entertainment options include IoT room control, Chromecast and Bluetooth speaker.

  • The Superior Deluxe room and above features premium Egyptian cotton bedding and free minibar.

  • The hotel features a convenient automated check-in and checkout self-service kiosk.

Our accommodation(s)

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Hotel location

Mercure Ambassador Seoul Hongdae

144 Yanghwa Ro, Mapo Gu
04050 SEOUL
South Korea

GPS:37.555135, 126.922511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Tian mimi

<Sweet Dream & Happy Magic space> Cooking with the best recipe, Tian mimi present happy and sweet, unforgettable time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,980 reviews

TripAdvisor Rating  4.9/5  542 reviews

Certificate of excellence 2025

Customer review rating 2.5/5

Kai S. Families - Confirmed reviews ALL

Well located . The environment is comfortable. I hope to improve the breakfast and the air conditioning in the room. The air conditioner is a bit noisy.

Dear Kai S., Thank you for choosing to stay with us and for sharing your valuable feedback. We are thrilled to hear that you were satisfied with our location and the comfort of the environment. However, we sincerely apologize for the inconvenience caused by the breakfast and the air conditioning in your room. We have shared your concerns with the relevant departments and will take immediate steps to address these issues. Your feedback is important to us, and we will continue to work hard to improve our services and facilities. We are committed to providing a better experience for our future guests. Thank you once again for your stay, and we look forward to welcoming you back with improved services. Sincerely, Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

Hotel stay

TripAdvisor rating 5.0/5

884kathleeny TripAdvisor review

We had a wonderful stay, and Lynn Teo truly made it even better. She was exceptionally helpful throughout our visit and kindly allowed us a late check-out, which we really appreciated. The hotel itself is in a very convenient location, making it easy to get around and explore. Great service and great location—highly recommended! Small comment- bed and pillows were not the most comfortable

Dear. Kathleen Y. Warm greetings from Mercure Ambassador Seoul Hongdae! Thank you sincerely for taking the time to share your kind review. We are absolutely delighted to hear that you had a wonderful stay with us, and that our team member, Lynn Yeo, made such a positive impression during your visit. Your recognition of her thoughtful assistance and warm hospitality means a great deal to all of us, and we will be sure to pass along your kind words to her. We are also pleased to know that our convenient location helped make your trip more enjoyable. At Mercure Ambassador Seoul Hongdae, we strive to create memorable and seamless experiences for our guests, and it is truly rewarding to hear that we succeeded in doing so for you. At the same time, we sincerely appreciate your honest feedback regarding the bed and pillows. We understand that comfort preferences can vary and we are continuously reviewing our amenities to better accommodate our guests' needs. Your comments have been shared with the relevant departments for consideration and improvement. Once again, thank you for choosing to stay with us and for your thoughtful remarks. We hope to have the pleasure of welcoming you back in the near future for an even more comfortable and enjoyable experience. Sincerely, Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

Customer review rating 4.5/5

Nga L. A. L. Families - Confirmed reviews ALL

We enjoyed our stay and only one minor feedback was that the water pressure for shower can be improved.

Dear NGA L. A. L., Warm Greeting Mercure Ambassador Seoul Hongdae :) We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and If you have a chance, please visit our hotel. Sincerely, Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

Amazing Customer Service

TripAdvisor rating 5.0/5

Joash G TripAdvisor review

I would like to commend Lynn Yeo for an amazing customer service. Lynn was very understanding and empathise with our situation and she was there all the way to assist us, extending late check-out for us. This has definitely helped us minimise the trouble before heading to the airport. Thank you very much Lynn! You are truly an asset to the hotel group as you pride yourself in your work.

Dear. Goh C On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your stay with us. It is always out top priority to ensure our guests feel welcomed and comfortable throughout their stay, and knowing we have achieved this with you fills us with great joy. Your positive feedback is a a tremendous source of motivation for our team, and rest assured, we will continue to strive for excellence in the services we provide. It is guests like you that make our job truly rewarding. Thank you again for sharing your experience and If you have a chance, please give us an opportunity to welcoming you again. Warmest regards,  Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

Customer review rating 5.0/5

Suk C. G. W. Friends - Confirmed reviews ALL

convenience & nice staff

Dear Suk C. G. W., Warm Greeting Mercure Ambassador Seoul Hongdae :) We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and If you have a chance, please visit our hotel. Sincerely, Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

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Other web-users rate our hotel

  • 3,899 reviews 9.7/10 Location
  • 2,880 reviews 7.7/10 Room
  • 2,903 reviews 9.2/10 Service
  • 34 reviews 8.9/10 WiFi
  • 1,222 reviews 9/10 Cleanliness
  • 705 reviews 8.7/10 Vibe
  • 297 reviews 3.8/10 Breakfast

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