Dear Ms. P. L., ㅤ Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing such a warm and detailed review of your stay. ㅤ We are delighted to know that you enjoyed our convenient location, spacious room, comfortable beds, shower facilities, and in-room amenities. We are also pleased that our team was able to assist you with access to your room before the standard check-in time. ㅤ Most of all, we sincerely appreciate your kind words about the housekeeping colleague responsible for the 9th floor. It is especially meaningful to hear that her kindness, warm service, and smile made such a positive impression throughout your stay. We will be very happy to share your compliments with her and the housekeeping team. ㅤ We also greatly appreciate your recognition of our reception team and your support for our sustainability efforts. Knowing that these values were meaningful to you makes your feedback even more encouraging to us. ㅤ Thank you again for your generous comments and for allowing us to be part of your visit to Seoul. We sincerely look forward to welcoming you and your family back to Mercure Ambassador Seoul Hongdae in the future. ㅤ Best Regards, ㅤ Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Xing Z., ㅤ Thank you for choosing Mercure Ambassador Seoul Hongdae and for taking the time to share your feedback with us. ㅤ We are sorry to learn that your stay did not feel comfortable and that the overall service experience did not meet your expectations. ㅤ We are particularly concerned by your comment that our team did not come across as friendly. Providing courteous and attentive service is an important part of the experience we aim to offer, and we regret that this was not reflected during your stay. ㅤ We also understand your disappointment regarding the overall value of your stay. Your comments regarding service, comfort, and the experience provided will be shared with the relevant teams for careful review. ㅤ Thank you again for your candid feedback. We sincerely apologize for the disappointment caused and hope to have an opportunity in the future to provide you with a more comfortable and welcoming experience. ㅤ Best Regards, ㅤ Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Ms. M., ㅤ Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your feedback with us. ㅤ We are very pleased to know that you had a positive and enjoyable stay. ㅤ It is especially encouraging to see that you were satisfied with various aspects of your experience, including the accommodation, cleanliness, breakfast, our team, dining facilities, fitness centre, and our sustainability initiatives. ㅤ Your kind support is a meaningful encouragement to our entire team, and we will continue striving to provide a comfortable, welcoming, and responsible hospitality experience for every guest. ㅤ Thank you again for staying with us. We sincerely hope to have the pleasure of welcoming you back on your next visit to Seoul. ㅤ Best Regards, ㅤ Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Ms. T., ㅤ Thank you for choosing Mercure Ambassador Seoul Hongdae and for taking the time to share such detailed feedback with us. ㅤ We are very sorry to learn about the maintenance issues you experienced in your room. A door that does not close properly and a toilet that is not functioning are serious inconveniences, and we sincerely apologize that these issues affected your stay. ㅤ We also regret that noise from the neighboring building disturbed your comfort. We understand how important a quiet and properly maintained room is, especially when you are trying to rest. ㅤ Your suggestion that guestrooms be thoroughly checked before being assigned is well noted. We will share your comments with our maintenance and relevant operational teams so that room inspection procedures can be reviewed more carefully. ㅤ At the same time, we truly appreciate your kind words about our housekeeping colleagues. We are pleased to know that their friendliness and efforts to keep your room clean and tidy left a positive impression, and we will be sure to share your compliments with the team. ㅤ Thank you again for your candid feedback. We sincerely apologize for the inconvenience caused and hope to have the opportunity to provide you with a more comfortable and better-prepared stay in the future. ㅤ Best Regards, ㅤ Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Ms. L., ㅤ Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your kind feedback with us. ㅤ We are delighted to know that you found your stay both convenient and comfortable, and that you truly enjoyed your time with us. ㅤ It is especially meaningful to hear that you would choose to stay with us again on your next visit. Your kind words are a great encouragement to our team and motivate us to continue providing a welcoming and pleasant experience for every guest. ㅤ Thank you again for your support. We sincerely look forward to welcoming you back to Mercure Ambassador Seoul Hongdae in the future. ㅤ Best Regards, ㅤ Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Abu B. A. D. 님, ㅤ Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your kind feedback with us. ㅤ We are pleased to know that you enjoyed our convenient location and had a comfortable stay. It is especially meaningful to hear that you would like to return, and we truly appreciate your continued interest in our hotel. ㅤ We will continue to do our best to provide a welcoming atmosphere, comfortable rooms, and attentive service so that your next visit will be just as pleasant, if not even better. ㅤ We sincerely look forward to welcoming you back to Mercure Ambassador Seoul Hongdae in the future. ㅤ Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Wai L. C. 님, ㅤ Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your kind feedback with us. ㅤ We are especially pleased to know that Day Kim at our Front Desk provided you with friendly and helpful service during your stay. Your recognition means a great deal to our team, and we will be very happy to share your kind words with Day Kim. ㅤ We will continue to do our best to provide warm, attentive, and professional service to every guest. We sincerely look forward to welcoming you back again in the future. ㅤ Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Janelle R., ㅤ Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing such a meaningful review with us. ㅤ It is especially touching to know that this stay was part of your daughter’s 16th birthday celebration, and that she selected our hotel from the options you had prepared for her. We are very pleased to hear that she enjoyed the experience and that our team helped make your stay comfortable and pleasant. ㅤ We also appreciate your kind comments regarding our location, cleanliness, and staff service. At the same time, we have noted your observation regarding the room size. While room dimensions vary by room type, we understand that space can feel more compact than expected, and we appreciate your understanding. ㅤ Knowing that you would choose to stay with us again is one of the greatest compliments we can receive. We hope the memories from this special birthday trip remain with both of you for a long time, and we would be delighted to welcome you back to Mercure Ambassador Seoul Hongdae on your next visit to Seoul. ㅤ Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Alastair W. J. T., ㅤ Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your feedback with us. ㅤ We are pleased to know that you had a comfortable and satisfactory stay and that you appreciated our convenient location. ㅤ At the same time, we understand your disappointment regarding the availability of certain basic amenities. In line with our environmental policy, disposable toothbrushes are not provided complimentary and are available for purchase at the hotel. We also appreciate your comment regarding the shower cap and will share your feedback with the relevant team as we continue to review guest convenience and amenity provisions. ㅤ Thank you again for your valuable comments and for your overall positive assessment of your stay. We will continue striving to provide a comfortable, convenient, and pleasant experience for all of our guests. ㅤ We sincerely look forward to welcoming you back to Mercure Ambassador Seoul Hongdae in the future. ㅤ Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Ka P. J. L., ㅤ Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your kind feedback with us. ㅤ We are pleased to know that you were satisfied with the cleanliness of the hotel and our convenient location in the heart of Hongdae. ㅤ We also truly appreciate your kind comments about our concierge team. It is always encouraging to hear that our staff were helpful during your stay, and we will be pleased to share your compliments with the team. ㅤ We will continue to do our best to provide a clean, comfortable environment and attentive service for every guest. We sincerely look forward to welcoming you back to Mercure Ambassador Seoul Hongdae in the future. ㅤ Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Jacqualine C., Thank you for choosing Mercure Ambassador Seoul Hongdae and for sharing your experience with us. ㅤ While we are pleased to know that you appreciated our location, we are very sorry to learn that the rest of your stay fell far below your expectations. ㅤ We sincerely apologize for your disappointing breakfast experience. Your comments regarding the quality of the breakfast and the fact that you chose not to return after the first morning are taken very seriously. We understand how frustrating this must have been, especially as the breakfast had already been prepaid as part of your reservation. ㅤ We are also very sorry about the condition of the bathtub drain stopper. A bathroom fixture remaining unusable from the first day of your stay is not the experience we aim to provide. We also understand the inconvenience caused by having to adjust the way you showered because of the bathroom setup. ㅤ Your feedback will be shared with the relevant restaurant and maintenance teams for careful review, particularly regarding breakfast quality and the inspection and maintenance of bathroom fixtures. ㅤ We regret that these issues had such a negative impact on your stay and sincerely apologize for the inconvenience caused. Thank you again for bringing these matters to our attention. ㅤ Best Regards, ㅤ Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear y. yan l., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your feedback with us. ㅤ We are pleased to know that you were satisfied with our convenient location and the service provided by our team. ㅤ We especially appreciate your kind recognition of Lynn Yow. Your compliment will be gladly shared with her and the team, and it will serve as a great encouragement to continue providing warm and attentive service. ㅤ Thank you again for your kind comments. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. ㅤ Best Regards, ㅤ Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Sun K., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing such a thoughtful review of your stay. ㅤ We are delighted to know that we were able to assist you with an early check-in upon your morning arrival, as a room was available, and that the room upgrade made your stay even more comfortable. ㅤ We are also pleased that our team could safely store your belongings while you were away on your trip. Knowing that these arrangements made your stay more convenient and helped you feel well taken care of is very meaningful to us. ㅤ Most of all, we truly appreciate your kind words regarding the friendly and accommodating service provided by our team. Your feedback is a great encouragement to us and motivates us to continue offering attentive and thoughtful service to every guest. ㅤ Thank you again for your warm comments. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. ㅤ Best Regards, ㅤ Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Hiu S. C., Thank you very much for choosing Mercure Ambassador Seoul Hongdae once again and for sharing your experience with us. ㅤ We are delighted to know that you continue to enjoy our convenient location, clean and comfortable rooms, and especially the in-room coffee machine. ㅤ It is particularly meaningful to learn that this was your sixth stay with us since 2024. Your continued trust and loyalty are a great encouragement to our entire team, and we truly appreciate that you choose to return to our hotel whenever you visit Hongdae. ㅤ We will continue doing our best to provide the same comfortable, welcoming, and reliable experience each time you stay with us. ㅤ Thank you again for your continued support. We sincerely look forward to welcoming you back for your next stay at Mercure Ambassador Seoul Hongdae. ㅤ Best Regards, ㅤ Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Angel L., Thank you very much for taking the time to share your experience with us. We are delighted to know that you enjoyed our convenient location and the variety of dining and shopping options available in the surrounding Hongdae area. We are pleased that our location made it easy for you to enjoy the vibrant atmosphere and attractions of the neighborhood during your stay. Your kind feedback is greatly appreciated, and we look forward to welcoming you back to Mercure Ambassador Seoul Hongae for another comfortable and enjoyable stay. Warm regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongae

Dear Wan Y. W. L., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your detailed feedback with us. ㅤ We are delighted to know that you were highly satisfied with our convenient location, with Musinsa Standard, Artbox, BHC Chicken, and the nearby metro station all within easy reach. ㅤ We also sincerely appreciate your suggestion regarding complimentary bathroom amenities such as toothbrushes, toothpaste, ear cleaning items, and facial cleansing pads. We understand that having these items readily available can add to the convenience of a stay. ㅤ Your feedback will be shared with the relevant team as a valuable reference when reviewing our in-room amenities and overall guest experience. ㅤ Thank you again for your thoughtful comments. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. ㅤ Best Regards, ㅤ Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Florence B. L. T., 　 Thank you very much for returning to Mercure Ambassador Seoul Hongdae and for continuing to choose us as your preferred hotel in Seoul. 　 We are truly pleased to welcome you back after two years and sincerely appreciate your continued support. At the same time, we are sorry to learn that the upkeep of the shower area and the breakfast menu at Tian Mi Mi did not fully meet your expectations. 　 Your comments will be shared with the relevant teams so that we can review these areas carefully and continue working to improve the overall guest experience. 　 Thank you once again for your valuable feedback. We look forward to welcoming you back again and providing you with an even more comfortable and enjoyable stay. 　 Best Regards, 　 Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Mr. T., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your experience with us. We are pleased to know that you enjoyed our excellent location and had a great stay overall. It is also encouraging to see that you were satisfied with your arrival and check-in experience, our team, check-out process, and Wi-Fi service. Your positive feedback is a great encouragement to us and motivates our team to continue providing a comfortable and welcoming experience for every guest. Thank you again for your kind comments and for staying with us. We sincerely hope to have the pleasure of welcoming you back on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Mr. L., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your experience with us. We are pleased to know that you were satisfied with our convenient location and that your overall stay was enjoyable. At the same time, we are sorry to hear that the mattress felt too soft for your preference and that you experienced some back discomfort in the morning. We understand that mattress comfort can have a significant impact on the quality of rest, and we appreciate you bringing this to our attention. Your feedback will be shared with the relevant team as a valuable reference when reviewing guest comfort and room experience. Thank you again for your thoughtful comments. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae