Dear kalyanagugan R., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your experience with us. We are pleased to know that you appreciated the service provided by our team, especially the early check-in assistance upon your arrival in the morning. We are glad that we were able to make the beginning of your stay more comfortable. At the same time, we sincerely appreciate your feedback regarding breakfast. We understand that having more variety and some changes in the menu from day to day could make the breakfast experience more enjoyable, especially for guests staying multiple nights. Your comments will be shared with the relevant team as a valuable reference for future improvement. Thank you again for your kind words and constructive feedback. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Maria C. V., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your experience with us. We are pleased to know that you enjoyed our convenient location and comfortable rooms. We also truly appreciate that you chose to extend your stay with us for two additional nights after your tour ended. At the same time, we appreciate your feedback regarding the limited breakfast selection. Your comments will be shared with the relevant team as we continue reviewing ways to improve the breakfast experience for our guests. Thank you again for your valuable feedback. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear L. Li L. T., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your experience with us. We are pleased to know that our early check-in assistance was helpful after your red-eye flight and that it made the beginning of your stay more comfortable. We are also glad that you enjoyed a comfortable stay and appreciated our convenient location near the Hongdae shopping area, metro, and airport bus. Your kind comments are a great encouragement to our team, and we will continue striving to provide a comfortable and convenient experience for all our guests. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear James A. L., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your kind feedback. We are delighted to hear that our team was able to assist you during your stay and that you were satisfied with the cleanliness of your room. Your kind recognition of our Housekeeping team is especially appreciated, and we will be pleased to share your compliments with them. It is always encouraging to know that our service contributed to a pleasant stay. We will continue to do our best to provide attentive service and a comfortable environment for all our guests. We sincerely look forward to welcoming you back to Mercure Ambassador Seoul Hongdae on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Chun-Hsien L., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your detailed feedback with us. We are pleased to know that you appreciated our convenient location and found our team friendly and helpful. We are also glad that you found the room tidy during your stay. At the same time, we appreciate your comments regarding the limited room space and breakfast experience. We are sorry to hear that the breakfast quality and variety did not meet your expectations. Your feedback is important to us and will be shared with the relevant team for further review and improvement. Thank you again for your valuable comments. We will continue working to provide a more comfortable and satisfying experience for all our guests, and we hope to have the opportunity to welcome you back again in the future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Janet W., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for taking the time to share your detailed feedback with us. We are pleased to know that you appreciated our convenient location near the subway and in the heart of Hongdae. We are also glad that you found your room comfortable, clean, and quiet, and we sincerely appreciate your kind recognition of our Housekeeping team. At the same time, we are truly sorry that your breakfast experience did not meet your expectations. We understand your disappointment regarding the overall food quality, limited coffee options, and the lack of suitable milk choices. Your comments will be shared with the breakfast operation team so that these areas can be carefully reviewed. As a valued ALL Platinum member, we also regret that the complimentary drink experience did not feel appropriate or satisfactory. Loyalty recognition is an important part of the guest experience, and we appreciate you bringing this matter to our attention. Your feedback will be reviewed with the relevant team to ensure that our member benefits are delivered in a more thoughtful and satisfying manner. Thank you again for your constructive feedback as well as your positive comments regarding our location, room, and team. We sincerely hope to have the opportunity to welcome you back and provide you with a more complete and satisfying experience on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Tsz T. Y., Thank you very much for choosing Mercure Ambassador Seoul Hongdae for your first stay with us and for sharing your detailed feedback. We are delighted to know that you found our hotel easy to locate and appreciated the convenient transportation options nearby. It is also pleasing to hear that the room size was suitable for your needs and that you were able to comfortably arrange your luggage during your stay. We sincerely appreciate your kind comments regarding our Front Desk team and are glad that their service contributed to a positive first experience with us. At the same time, we appreciate your comment regarding the street noise that may be noticeable in lower-floor rooms facing the main road. We understand that a quiet environment is important for a comfortable stay, and your feedback will be taken into consideration as we continue to improve our guests’ experience. Thank you again for your positive review. We sincerely hope that your first stay with us will be the beginning of many more visits, and we look forward to welcoming you back to Mercure Ambassador Seoul Hongdae. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Christopher W. L., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your feedback with us. We are pleased to know that you had a comfortable stay and that our early check-in assistance was helpful after your arrival in Seoul in the early hours of the morning. We always aim to provide thoughtful and flexible service whenever possible, and we are glad that this helped make the beginning of your stay more comfortable. Thank you again for your kind comments. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Wing K. C., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your detailed feedback with us. We are pleased to know that you had a nice overall experience and found our location convenient during your stay. We also truly appreciate your special recognition of Isaac at the front desk. We are glad that he was able to assist you with communication and restaurant reservations when you did not have a local Korean phone number. Your kind words will be shared with him and our Front Office team as a meaningful encouragement. At the same time, we appreciate your comments regarding the room size and Wi-Fi connection speed. We understand that a faster and more stable connection is important for a comfortable stay, and your feedback will be shared with the relevant team for further review. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back again and provide you with an even more comfortable and satisfying stay in Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Siu Y. C., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for giving us a perfect score. We are delighted to know that you were satisfied with our convenient location, facilities, and the comfort of your room. We are also pleased to hear that you particularly enjoyed the bathroom facilities during your stay. At the same time, we sincerely appreciate your suggestion regarding the addition of drip bag coffee to provide guests with a wider range of beverage choices. Your feedback is valuable to us and will be shared with the relevant team for future consideration. Thank you again for your kind comments and thoughtful suggestion. We hope to have the pleasure of welcoming you back again for another comfortable and enjoyable stay in Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear John K., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for giving us a perfect score. We are delighted to know that you found our location ideal and that our team was helpful throughout your stay. Your kind comments are greatly appreciated and will be shared with our staff as a wonderful encouragement. It was our pleasure to have you with us, and we sincerely hope to welcome you back again for another comfortable and enjoyable stay in Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Ching K. W., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for taking the time to share your detailed feedback with us. We are pleased to know that you were satisfied with our convenient location, the soundproofing of your room, the strong shower water pressure, and the comfortable air-conditioning. We also truly appreciate your kind recognition of the team member who assisted you during check-in, particularly his friendly service and excellent English communication skills. Your compliment will be shared with our Front Office team as a meaningful encouragement. At the same time, we sincerely apologize for the hair you found on the desk and tissue box upon arrival. This does not reflect the standard of cleanliness we aim to provide, and your feedback will be shared with our Housekeeping team to reinforce the importance of thorough room inspections before guest arrival. We are nevertheless glad to hear that you were satisfied with the housekeeping service throughout the remainder of your four-night stay. We also appreciate your comments regarding the lobby temperature and the artwork in the room. Guest comfort and impressions are important to us, and your observations will be taken into consideration as we continue reviewing the overall guest experience. Thank you again for your constructive feedback and positive comments. We hope to have the opportunity to welcome you back and provide you with an even more comfortable and satisfying stay in the future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Ching Y. H., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your valuable feedback with us. We are pleased to know that you were satisfied with our convenient location and the friendly service provided by our team. At the same time, we sincerely appreciate your comments regarding the air-conditioning system. Our system is designed to operate in an energy-saving mode and may automatically adjust its operation depending on the room temperature, which can sometimes make manual temperature control feel less responsive. We understand that this may have caused inconvenience during your stay, and we apologize for any discomfort you experienced. Your feedback is important to us, and we will continue reviewing how we can provide clearer guidance and a more comfortable in-room experience for our guests. We hope to have the opportunity to welcome you back again and provide you with an even more comfortable stay. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Mary b., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your positive feedback with us. We are pleased to know that you enjoyed our convenient location, the cleanliness of the hotel, and the friendly service provided by our team. Your kind comments are greatly appreciated and are a valuable encouragement to all of us. We will continue striving to provide a comfortable and welcoming experience for every guest. We sincerely hope to have the pleasure of welcoming you back again on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Sin Y. N., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your kind feedback. We are delighted to know that you had a comfortable stay and were pleased with the cleanliness and tidiness of your room. It is also wonderful to hear that our team was friendly and helpful throughout your stay. A special thank you for recognizing Day Kim and the assistance provided with local dining recommendations. We will be pleased to share your compliments with Day Kim and our Front Office team, as such recognition is a meaningful encouragement to our colleagues. Thank you once again for your warm comments. We sincerely look forward to welcoming you back to Mercure Ambassador Seoul Hongdae on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Yee W. H., Thank you very much for choosing Mercure Ambassador Seoul Hongdae for the second time and for sharing such wonderful feedback with us. It is especially meaningful to know that you returned to stay with us and once again enjoyed our convenient location and spacious, comfortable room. We are also delighted that our Front Office team made you feel warmly welcomed and was able to assist you with clear English communication and helpful service throughout your stay. Your willingness to recommend our hotel to your friends and family is one of the greatest compliments we could receive, and your continued trust is a valuable encouragement to our entire team. Thank you once again for your support. We sincerely look forward to welcoming you back to Mercure Ambassador Seoul Hongdae for another comfortable and enjoyable stay on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Cha L. C., Thank you very much for taking the time to share such a thoughtful and wonderful review of your stay at Mercure Ambassador Seoul Hongdae. We are delighted to know that you enjoyed our convenient location, hotel design, and most importantly, the warm service provided by our team. It is especially rewarding to hear that Lynn was attentive to your family’s needs and was able to make your arrival more comfortable by assisting with an early check-in, room upgrade, and baby cot. We also truly appreciate you mentioning the team member who assisted you on the morning of August 30 with arranging a taxi and helping with your luggage. We will make sure that your kind compliments are shared with both Lynn and the team members concerned, as recognition such as yours is a great encouragement to us. It was our pleasure to have you and your family stay with us, and we are very pleased to know that you truly enjoyed your time in Seoul. We sincerely hope to have the opportunity to welcome you back to Mercure Ambassador Seoul Hongdae for another comfortable and memorable stay. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Qiyuan W., Thank you very much for your continued trust in Mercure Ambassador Seoul Hongdae and for choosing us as your first choice whenever you visit Seoul. We are delighted to know that you once again enjoyed our convenient location, cleanliness, and comfortable accommodation. Your continued support means a great deal to our team and encourages us to keep providing a consistently pleasant stay for every visit. We sincerely look forward to welcoming you back again on your next trip to Seoul and providing you with another comfortable and enjoyable stay. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Shuhua F. L., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing such a wonderful review. We are delighted to know that you enjoyed our convenient location, comfortable room and bed, as well as the strong water pressure and hot shower. It is especially rewarding to hear that your overall stay was so enjoyable that you would choose to stay with us again on your next visit to Seoul. Your kind words and perfect rating are greatly appreciated by our entire team. We sincerely look forward to welcoming you back and providing you with another comfortable and pleasant stay. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae