Mercure Ambassador Seoul Hongdae 4 stars

Dear Gyoeun P., Thank you for choosing MERCURE Ambassador Seoul Hongdae and for sharing your honest feedback regarding your recent stay. We are pleased to know that you appreciated our convenient location and that your overall stay was satisfactory. However, we are sorry to learn that the bathroom condition did not meet your expectations. We sincerely apologize for the inconvenience caused by the shower configuration and for the unpleasant odor you experienced in the bathroom. Guest comfort is of utmost importance to us, and we understand how these issues could negatively impact your stay. Your comments have been shared with our Engineering and Housekeeping teams for further inspection and corrective action. We regret that these shortcomings affected your overall impression of the hotel. Nevertheless, we appreciate your valuable feedback, as it helps us identify areas where improvements are needed. We hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Jocelyn P., Thank you for choosing MERCURE Ambassador Seoul Hongdae and for sharing your wonderful feedback with us. We are delighted to learn that you enjoyed your stay and were particularly satisfied with our convenient location, well-maintained guest room, and the service provided by our reception team. It is always rewarding to know that our efforts to provide a comfortable and welcoming environment have contributed positively to our guests' experiences. Your kind comments will be shared with our team as encouragement to continue delivering exceptional hospitality. We truly appreciate your support and are pleased that our hotel was able to make your visit to Seoul even more enjoyable. We look forward to welcoming you back to MERCURE Ambassador Seoul Hongdae for another memorable stay in the future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Chloe L., Thank you for choosing MERCURE Ambassador Seoul Hongdae and for taking the time to share your feedback. We are sincerely sorry to learn that your stay did not meet your expectations. In particular, we regret the inconvenience caused by the air-conditioning system. As part of our energy-saving operation, the system is designed to stop automatically once the room reaches the set temperature and resume operation when the temperature changes. However, we understand that the cooling performance did not provide the level of comfort you expected, and we apologize for the frustration this caused during your stay. We also appreciate your comments regarding the bathroom layout. We understand your concerns about stepping into the bathtub for shower use, especially for senior guests, and we regret any discomfort or safety concerns this may have created. In addition, we are sorry to hear that the shower curtain did not effectively prevent water from spreading outside the bathtub area. Your feedback has been shared with the relevant departments for review, as guest comfort and safety are extremely important to us. We appreciate your candid comments, which help us identify areas where improvements are needed. We sincerely apologize for the shortcomings you experienced and hope we may have the opportunity to provide you with a better experience in the future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Peng C. C., Thank you for choosing MERCURE Ambassador Seoul Hongdae and for taking the time to share your detailed feedback regarding your recent stay. We are delighted to learn that you enjoyed our convenient location and had a comfortable stay with us. It is especially rewarding to know that you were pleased with the cleanliness of our hotel and facilities, as well as the quality of our housekeeping service. Your kind recognition will certainly be shared with our team. We also appreciate your comments regarding the baby cot and breakfast area. Guest feedback such as yours is invaluable in helping us evaluate opportunities to further enhance our facilities and overall guest experience. We will take your observations into careful consideration as we continuously seek ways to improve our services. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to MERCURE Ambassador Seoul Hongdae for another enjoyable stay in the future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear WEN X. C., Thank you for choosing MERCURE Ambassador Seoul Hongdae and for sharing your valuable feedback with us. We are delighted to learn that you enjoyed our convenient location and felt safe and comfortable throughout your stay. It is also rewarding to know that the service provided by our team met your expectations and contributed positively to your overall experience. Your kind words serve as great encouragement to all of us as we strive to deliver exceptional hospitality to every guest. We sincerely appreciate your support and look forward to welcoming you back to MERCURE Ambassador Seoul Hongdae for another pleasant stay in the future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae