Mercure Ambassador Seoul Hongdae 4 stars

尊敬的 Yi W.： 感謝您撥冗留下寶貴的住宿評論。 非常感謝您對客房整潔度以及我們酒店地理位置的肯定，得知您在弘大附近的住宿過程感到便利，我們感到非常欣慰。 關於您提到的早餐部分未能達到您的期望，我們深感遺憾與抱歉。您的寶貴意見我們已轉達相關部門，未來將積極檢討菜色內容與整體品質，努力提供更令人滿意的用餐體驗。 再次感謝您提出的建議與支持，我們將持續改進，也期待未來能再次為您服務，並帶來更佳的住宿體驗。 謝謝您。 Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

Dear Siddhi D., On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your stay with us. It is always out top priority to ensure our guests feel welcomed and comfortable throughout their stay, and knowing we have achieved this with you fills us with great joy. Your positive feedback is a a tremendous source of motivation for our team, and rest assured, we will continue to strive for excellence in the services we provide. It is guests like you that make our job truly rewarding. Thank you again for sharing your experience and If you have a chance, please give us an opportunity to welcoming you again. Warmest regards,  Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

Dear Dennys C, Thank you so much for your kind words and for taking the time to share your experience with us. We’re absolutely delighted to hear that you enjoyed your stay and that our team left a positive impression on you. Your special mention of Lynn Yeo means a great deal — kind feedback like yours is a true source of motivation for all of us, and we will be sure to pass along your compliments to her. She will be thrilled to know that her efforts made such a meaningful difference during your visit. Regarding the air conditioning, thank you for bringing this to our attention. Our rooms are equipped with an energy-saving system designed to automatically adjust the air conditioning — once the room reaches the set temperature, the system temporarily pauses to conserve energy, and it will restart when the temperature rises again. We understand that this may sometimes cause the room to feel warmer than expected, and we’re currently reviewing ways to ensure better comfort while maintaining our sustainability goals. We truly appreciate your understanding and your helpful feedback. It was our pleasure to have you with us, and we look forward to welcoming you back in the near future. Warm regards, Jay Seong General Manager Mercure Ambassador Seoul Hongdae

Dear anthony m, Warm greetings from Mercure Ambassador Seoul Hongdae. Thank you very much for your wonderful and detailed review of your recent stay with us. We are truly honored to hear that you regard our hotel as the ideal place to be in Seoul and that our prime location in the heart of Hongdae allowed you easy access to all the vibrant experiences the neighborhood offers. We are delighted that you found your room comfortable and cozy, with soft beds providing the perfect rest after your day of exploring the city. It is also gratifying to know you enjoyed the stunning city views from the higher floors and appreciated the thoughtful touches such as the daily refreshed robes and slippers. Your kind words about the quiet rooms and the attentiveness of our staff mean a lot to us. We are especially pleased to hear that Lynn’s assistance and recommendations made a positive impact on your stay. We will be sure to share your compliments with her, as such recognition motivates our team to continue delivering heartfelt and personalized service. At Mercure Ambassador Seoul Hongdae, we strive to create a welcoming and comfortable environment where every guest feels cared for and valued. Your feedback inspires us to keep improving and ensuring that every visit is memorable. We look forward to the opportunity to welcome you back soon for another exceptional stay. Sincerely, Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

Dear Tour09861013140, Warm greetings from Mercure Ambassador Seoul Hongdae. Thank you very much for taking the time to share such a wonderful review of your stay with us. We are truly delighted to hear that you consider our hotel the perfect place to stay and that the convenient location and neat, pleasant environment met your expectations. It warms our hearts to know that Day Kim left such a positive impression on you. We take great pride in our team members’ dedication to making every guest feel at home, and your kind words about her smile and warm greetings will certainly be shared with her. Such feedback motivates our staff to continue providing heartfelt service with genuine care. At Mercure Ambassador Seoul Hongdae, we continuously strive to deliver not only comfort but also memorable experiences through attentive service and a welcoming atmosphere. Your satisfaction is our greatest reward, and we are honored to have had the opportunity to serve you. We sincerely look forward to welcoming you back on your next visit to Seoul, and we will do our utmost to ensure your stay is as comfortable and enjoyable as this one, if not better. Thank you once again for your thoughtful and encouraging words. Jay Seong General Manager MERCURE Ambassador Seoul Hongdae