Dear Siu L. A. F., Thank you for choosing Mercure Ambassador Seoul Hongdae and for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed a comfortable stay and appreciated our convenient location, with easy access to the subway, airport bus, shopping areas, and various restaurants. It is also a pleasure to know that you were satisfied with the cleanliness and spaciousness of your room. Providing a clean, comfortable, and welcoming environment is one of our highest priorities, and your kind recognition is truly encouraging to our entire team. We sincerely appreciate your thoughtful comments and look forward to welcoming you back to Mercure Ambassador Seoul Hongdae for another pleasant and memorable stay. Best regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Wai H. W., Thank you for choosing Mercure Ambassador Seoul Hongdae and for taking the time to share your feedback. We are delighted to hear that you appreciated our convenient location. However, we sincerely apologize for the cleanliness issue with your bed sheet. Providing a clean and comfortable environment is one of our highest priorities, and we regret that we did not fully meet your expectations during your stay. Please be assured that your comments have been shared with our Housekeeping team to reinforce linen inspection procedures and ensure that all bedding is carefully checked before each guest's arrival. We truly appreciate your feedback, as it helps us identify areas for improvement and maintain the quality of our services. We hope to have the pleasure of welcoming you back to Mercure Ambassador Seoul Hongdae for an even more comfortable and enjoyable stay. Best regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Toukta K., Thank you for choosing Mercure Ambassador Seoul Hongdae and for taking the time to share your feedback regarding your recent stay. We sincerely apologize that the condition of the towels, furniture, and room facilities did not meet your expectations. We fully understand that well-maintained facilities and quality amenities are essential to ensuring a comfortable and enjoyable stay, and we deeply regret that we fell short of these standards during your visit. Please be assured that your comments have been shared with our Housekeeping and Engineering teams for careful review. In particular, we will reinforce our inspection procedures for towels and room amenities, with greater attention to identifying and replacing items that show signs of excessive wear. We will also review the condition of our furniture and facilities to identify areas requiring maintenance or improvement. Your feedback serves as an important reminder of the need to maintain consistent standards of quality throughout our guest rooms. We are committed to continuously improving our facilities and services to provide a more comfortable and satisfying experience for our guests. Once again, we sincerely apologize for the disappointment you experienced and appreciate your bringing these matters to our attention. We hope to have the opportunity to restore your confidence in Mercure Ambassador Seoul Hongdae during a future visit. Best regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Rodger A. T., Thank you for choosing Mercure Ambassador Seoul Hongdae and for taking the time to share your feedback. We are pleased to hear that you enjoyed the comfort of our bed and the well-maintained condition of your room. However, we sincerely apologize for the malfunctioning toilet flush buttons during your stay. We understand how inconvenient this must have been, and we regret that this issue affected your overall comfort. Please be assured that your comments have been shared with our Engineering team to reinforce inspections of bathroom facilities and ensure that any maintenance issues are identified and addressed promptly. We truly appreciate your valuable feedback, as it helps us improve our facilities and services. We look forward to welcoming you back to Mercure Ambassador Seoul Hongdae for a more comfortable and seamless stay. Best regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Barnaby L. J. C. B. L., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your feedback with us. We are pleased to know that you appreciated our convenient location and enjoyed a comfortable stay. At the same time, we are sorry to hear about the number of mosquitoes you encountered in the elevators. We understand how unpleasant this could be, even if it may be influenced by external environmental factors. Your comment will be shared with the relevant team so that we can continue reviewing pest control and the condition of our common areas. Thank you again for your constructive feedback. We sincerely hope to have the pleasure of welcoming you back on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Mr. E., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing such a thoughtful review of your stay with us. We are truly delighted to know that your stay marked such a memorable start to your holiday and that our hotel provided the right setting for your anniversary celebration. It is especially meaningful to hear that you enjoyed the room, found it clean and well presented, and felt warmly welcomed throughout your stay. Thank you as well for your kind recognition of our Front Desk team. Although you may not recall individual names, we will be very pleased to share your compliments with the entire team, who will be encouraged to know that their helpful and attentive service contributed positively to your experience. As an ALL Accor Gold member, we are also pleased that you felt properly recognized at check-in and that the welcome drink, welcome amenity, and room upgrade added value to your stay. We are equally glad that our sustainability option regarding linen changes suited your preferences. Your generous feedback means a great deal to us, particularly knowing that this stay became part of such a special occasion. We sincerely hope to have the pleasure of welcoming you back to Mercure Ambassador Seoul Hongdae for another memorable visit in the future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Sarochin R., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your kind feedback with us. We are delighted to know that you were satisfied with our service and that your experience was smooth from check-in through to check-out. Providing a seamless and welcoming stay is very important to us, and your positive comments are a meaningful encouragement to our team. Thank you again for your support. We sincerely hope to have the pleasure of welcoming you back on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Elliott W., Thank you for taking the time to share your feedback with us. We are sorry to learn that the change in your travel itinerary resulted in such inconvenience, particularly when you had requested the cancellation well in advance. We understand how frustrating it must have been to adjust your plans around a short layover and then have to spend more than an hour traveling each way because the reservation could not be cancelled. Reservation changes and cancellations are handled in accordance with the conditions attached to each booking. Nevertheless, we understand that from a guest’s perspective, the lack of flexibility in this situation may have felt particularly disappointing given the amount of notice provided. We regret the inconvenience this caused and appreciate you bringing your experience to our attention. Your feedback will be shared internally as a reference when reviewing how such situations are communicated and handled. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear John S., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your kind feedback with us. We are delighted to know that you appreciated our convenient location and enjoyed the accommodations during your stay. It is also very pleasing to hear that you found the room comfortable and our team extremely friendly. Your kind recognition is a meaningful encouragement to us. We will continue striving to provide every guest with a comfortable, welcoming, and pleasant stay. Thank you again for your support. We sincerely hope to have the pleasure of welcoming you back on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Shu C. M. L., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your kind feedback with us. We are delighted to know that you appreciated our convenient location, with easy access to both the subway and airport bus, and that it suited your plans throughout the day and evening. It is also very pleasing to hear that you found the room clean and the bed comfortable enough for a restful night’s sleep. Your positive comments are a meaningful encouragement to our team, and we will continue striving to provide a clean, comfortable, and convenient stay for every guest. We sincerely hope to have the pleasure of welcoming you back on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Kanoktip S., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your kind feedback with us. We are delighted to know that you appreciated our excellent location and attentive service throughout your stay. We are also pleased that the early check-in and late check-out arrangements helped make your visit more comfortable and convenient. Your recognition of our team’s attentiveness is a meaningful encouragement to us, and we will continue striving to provide thoughtful and welcoming service to every guest. We sincerely hope to have the pleasure of welcoming you back on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Louna W., Thank you for choosing Mercure Ambassador Seoul Hongdae and for sharing your candid feedback with us. We are pleased to know that you appreciated our convenient location and the quality of the bedding. At the same time, we are very sorry to hear that the breakfast experience was disappointing enough for you to stop using it despite having already paid for it. We also regret your comments regarding the cleanliness of the common areas, including the entrance and elevators. These are important parts of the overall guest experience, and your concerns will be shared with the relevant teams for careful review. We are particularly sorry to learn about your experience when requesting the welcome drink at the Chinese restaurant. If the stated break time had not yet begun, we understand why being turned away with the explanation that the break had started early would have felt frustrating and inappropriate. We will share this feedback with the relevant restaurant team so that service procedures and communication with guests can be reviewed more carefully. Thank you again for bringing these matters to our attention. We sincerely apologize for the disappointment caused and will use your comments as an important reference for improving both our service consistency and overall guest experience. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Joshua H., Thank you for choosing Mercure Ambassador Seoul Hongdae and for bringing this matter to our attention. We sincerely apologize for the condition of the shower area and for the black mold you observed on the ceiling. A bathroom should be thoroughly cleaned and properly inspected before being assigned to a guest, and we regret that the condition you encountered did not meet the cleanliness standards we aim to provide. We take your comments seriously and will share them with our Housekeeping and relevant teams so that the bathroom condition and room inspection procedures can be reviewed carefully. We are very sorry that this affected your comfort during your stay. Thank you again for your candid feedback and for giving us the opportunity to identify an area that requires greater attention. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Tak C. L., Thank you very much for choosing Mercure Ambassador Seoul Hongdae once again and for sharing your thoughtful feedback with us. It is especially meaningful to know that this was your third stay with us and that each visit has been an enjoyable experience. We are delighted that the handwritten welcome note, along with the welcome drinks and snacks, made your arrival feel more special. Knowing that these small touches were appreciated is a great encouragement to our team. Your continued trust and support mean a great deal to us. We will continue doing our best to make every return visit as comfortable, welcoming, and memorable as possible. We sincerely look forward to welcoming you back to Mercure Ambassador Seoul Hongdae for your next stay. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear DESIREE A. S., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your experience with us. We are delighted to know that you found your stay comfortable and the hotel clean, and that our team left a friendly impression. As this was your first visit to South Korea, we are especially pleased that our convenient location and our team’s ability to assist you in English helped make your stay easier and more enjoyable. Your kind words are a meaningful encouragement to us, and we will continue striving to provide a warm, comfortable, and welcoming experience for every guest. We sincerely hope to have the pleasure of welcoming you back on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Kok H. T., Thank you for choosing Mercure Ambassador Seoul Hongdae and for taking the time to share such a detailed and constructive review. While we are pleased that you were able to check in upon arrival and found our location convenient, we are very sorry that the overall experience fell well below your expectations. We take your comments regarding housekeeping and room readiness very seriously. The items you described, including a previous guest’s sock left in the room, the condition of the kettle, the cup that appeared unclean, and the failure to replenish toilet paper, are all matters that should have been identified during routine room inspection. We sincerely apologize that these basic standards were not consistently met during your stay. We are also sorry to learn about the inconsistencies you experienced during breakfast service. We appreciate your positive mention of the female colleague who assisted you on Sunday, and at the same time, we regret that on other mornings you had to repeatedly request the replenishment of ice, drinks, and hot food. The breakfast venue should be fully prepared and ready to welcome guests at the advertised opening time, and we understand your frustration at having to prompt a staff member while guests were waiting. Your suggestion regarding the placement of drink labels in the refrigerator is also appreciated. Practical observations such as this can help improve both the flow of service and the overall guest experience. Your detailed feedback will be shared with our Housekeeping, Food & Beverage, and relevant management teams so that room inspection procedures, breakfast preparation, service attentiveness, and day-to-day supervision can be reviewed more carefully. We sincerely regret that, beyond the convenience of the location, your stay did not provide the level of value, cleanliness, and service you reasonably expected. Thank you again for bringing these matters to our attention. We will use your comments as an important reference for improvement. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Yunhsuan H., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your thoughtful feedback with us. We are pleased to know that you found your stay comfortable and appreciated the quiet and safe environment of the hotel. It is especially meaningful to hear that you felt our hotel was more comfortable than other properties of a similar standard in the area. At the same time, we appreciate your comment regarding the bathrobe replacement. Your feedback will be shared with the relevant team as a valuable reference when reviewing housekeeping service and guest comfort. Thank you again for your kind comments. We will continue striving to provide a comfortable, pleasant, and well-cared-for stay for every guest. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear doreen n., Thank you for choosing Mercure Ambassador Seoul Hongdae and for taking the time to share your detailed feedback with us. We are sorry to hear that the room layout and available storage did not feel as practical or considerate as you had expected, particularly while staying in a triple occupancy room. We sincerely appreciate your specific suggestions regarding additional towel hooks and small shelving around the wash basin area. We understand how these seemingly small details can make a meaningful difference in comfort and convenience, especially when several guests are sharing one room. Your comments will be shared with the relevant team as valuable feedback when reviewing room functionality and ways to improve the overall guest experience. Thank you again for your thoughtful suggestions. We will continue looking for practical ways to make our rooms more comfortable and convenient for our guests. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Ang C., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your kind feedback with us. We are delighted to know that you found your room comfortable and appreciated the friendly and helpful service provided by our team. We are also pleased that our convenient location contributed positively to your stay. Your kind words are a great encouragement to us, and we will continue striving to provide a comfortable, welcoming, and enjoyable experience for every guest. We sincerely hope to have the pleasure of welcoming you back on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae