Ibis budget Reims Expo Parc (Opening Oct. 2019) 2 stars

Efficient

Very efficient, clear checking in procedure. Great one way system in operation. Felt safe!

We had a very comfortable stay in a new room with all the basics you need. Our 2-year old was provided with a cot which was assembled in the room when we arrived. We were very pleased with our stay.

The room was dirty. The three thin towels for three guests in a triple were covered inhuman hair as was the sink. We asked if the room could be cleaned. It was . We were polite even though we were very disappointed.Our teenagers decide to take a short nap and on pulling the sheets back found more hair and crumbs. We went reception but it was closed from 2 pm. We founder a cleaner who sent us to the sister Mercure. We asked for new rooms but there we only three doubles. We as,ed for those but were told that we have to pay for three and not the two triples we had reserved. We asked for our money back and they refused. We explained that given coved we did want to stay in rooms that were dirty. The ,anger said he would come and sort it and we should meet him at the room. He never once apologised and was aggressive and unhelpful.He never turned up and sent a cleaner to re make up the room.Appalling. The corridors and stairs had stayed carpets and there were masses of cigarette butts all around the entrance to the hotel. We have photos so will share. We like quick and clean and safe parking on overnights but this the worse experience we have ever had. The front garden area had dead plants and a look of total abandonment. We expect a full refund but more importantly an apology. Do not use this hotel unless subsequent reviews show vast improvements.

Very pleased with the price to quality ratio. The only unpleasant point was that the fire alarm went off in the middle of the night and no staff was available to provide guidance as to how to proceed. Fortunately it was only a false alarm and we could go back to sleep safely. One additional point is that some people were not wearing masks during breakfast and the staff didn't force them to do so.

A small but adequate room for an overnight stay when passing through Reims.

We were very happy with our stay at Ibis budget Reims. The only small criticism is that when entering the room there was a very nasty smell (like blocked drains or toilet) but strangely once inside the room the smell was not noticeable. The room was very nice - and very comfortable. We would definitely stay here again.

the credit card machine did not work so i and other guests could not get in

Good value

The hotel was in a convenient location while travelling down through France to go skiing and was comfortable. Unfortunately directions to find the hotel were limited so it took us longer to find the hotel very late at night. The automatic checkin system also did not accept UK credit cards. Fortunately someone was able to check us in at reception despite the late arrival.

As new facility, very clean bright and clean . Breakfast was eat as much as you like and standard ibis after with hot croissants. Watch out for the price of the breakfast as it’s not cheap anymore unless you eat and drink loads !

Would stay again

Happy with the room. But not happy that there was no information about breakfast. I read on the door that reception opens at 6:30am. So we went down and no one was there and breakfast wasn’t open. We paid for it so not happy...

The stay was great, clean and comfortable with access to parking. It was a bit far from the city center, but close to the champagne houses. Most of all, however, the walls in the hotel seemed rather thin and we could hear doors closing (or smashing) all morning, which got us up at 6:30.

Lovely