Novotel Suites Reims Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 1,515 reviews

Best price
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Novotel Suites Reims Centre - Image 1
Novotel Suites Reims Centre - Image 2
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Novotel Suites Reims Centre - Image 4
1 Rue Edouard Mignot, 51100 REIMS, France

Description

Hotel extras

  • A 5-minute walk from Reims Centre train station and the downtown area

  • The team will be happy to help you 24/7

  • Comfortable, spacious 322 sq. ft. soundproofed suites with A/C

  • Our Boutique Gourmande remains at your disposal 24/7

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Novotel Suites Reims Centre

1 Rue Edouard Mignot
51100 REIMS
France

GPS:49.261425, 4.02486

Telephone
Fax +33 3 26 89 52 02

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,515 reviews

TripAdvisor Rating  4.0/5  1,711 reviews

Certificate of excellence 2023

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Front desk attendant, Oliver, on the night we checked in (Sept. 5) went above and beyond for us. We checked in late (around 9:00 p.m.) because the train from Paris was 90 minutes behind schedule. We were tired and hungry. After Oliver patiently managed a man demanding to see the rooms before deciding whether to stay, which Oliver explained he was unable to do because he could not leave the front desk (as he was alone) and would not allow the man to enter rooms without him, the man left. Oliver then checked us in and learning we needed dinner, went across the street to the brasserie to ensure it was open so we could have dinner. That is service!

Really good

Customer review rating 4.5/5

Richard Couples - Confirmed reviews ALL

Clean, tidy, absolutely great

Conveniently located

Customer review rating 5.0/5

Karen F. Solo - Confirmed reviews ALL

Walkable distance to many parts of town and situated minutes walk from train, bus stations

Well located. Funky room set out.

Customer review rating 4.0/5

Warren K. Families - Confirmed reviews ALL

Everything was good. Service from desk staff great - lent us some umbrellas when it rained. Parking next door was handy. The room was spacious with a funky design and set out. Room was clean.

Poor example of a Novotel

Customer review rating 0.5/5

Sophie Couples - Confirmed reviews ALL

I booked this hotel for a one night stop over in Reims. In terms of location, it seemed good and I have stayed in a number of Novotel hotels before and all have been good. Unfortunately this one is not. The service was poor, with the reception staff seeming unbothered to the point of being rude, the rooms were very dated and basic (with paper cups rather than classes, a hairdryer from a 1980s public swimming pool and dirty carpets). The bathroom was also in a weird plastic capsule which felt like a porta-loo. The bed was comfy and I slept well, but I wouldn’t return until the hotel has had a complete renovation.

Dear SOPHIE H., Thank you for taking the time to tell us about your experience at the Novotel Suites Reims Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aurélie REDCENT Assistant manager

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Other web-users rate our hotel

  • 795 reviews 8.8/10 Location
  • 1,194 reviews 8.2/10 Room
  • 835 reviews 9.1/10 Service
  • 11 reviews 9.1/10 WiFi
  • 749 reviews 8.2/10 Comfort
  • 693 reviews 8.3/10 Breakfast
  • 349 reviews 8.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.