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Novotel Suites Reims Centre Hotel 4 stars

Customer review rating 4.5/5 3,778 reviews

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Novotel Suites Reims Centre
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+ 16 Services

Hotel extras

  • A 5-minute walk from Reims Centre train station and the downtown area

  • The team will be happy to help you 24/7

  • Comfortable, spacious 322 sq. ft. soundproofed suites with A/C

  • Our Boutique Gourmande remains at your disposal 24/7

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast Paying
  • 2 Bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Tennis
  • Electric bike rentals Paying
Business services
  • Web corner
  • Self service business centre
  • Copy/print service available Paying

Hotel location

Novotel Suites Reims Centre

1 Rue Edouard Mignot
51100 reims
france

Tel: +33326895200

Fax: (+33)3/26895202

Check-in from 12h00

Check out up to 12h00

  • CITURA :  2 / 3 / 4 / 6 / GARE CENTRE

  • CITURA :  A / B GARE SNCF

  • By plane

    ROISSY CDG At 134km / 83.27 miles

  • By train

    CHAMPAGNE ARDENNE At 9km / 5.59 miles

  • By train

    REIMS CENTRE At 0.2km / 0.12 miles

GPS :49.261425, 4.02486

Our accommodation(s)

Spacious and beautifully decorated, your suite is made to make you feel at home. Nespresso machine, microwave and refrigerator in the dining area. Double bed and convertible day bed, for up to 4 people.

Our restaurants and bars

BOUTIQUE GOURMANDE

Choose from a selection of cold drinks, juices, wines and appetizers and enjoy dining in a warm, cozy atmosphere. Take time to relax with family or friends at the Novotel Suites bar, open 24/7.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

BAR

The Novotel Suite bar is an open space inviting relaxation in a warm. pleasant setting. Whether for a work meeting or drinks with friends, you're all set to have a great time over a drink.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Novotel Suites Reims Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,778 reviews

TripAdvisor Rating 4.0/5

1,653 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

nice and quiet rooms

Customer review rating 3.5/5

Harry B. Friends - 10/09/2021 Confirmed reviews ALL

the rooms are nice and quiet but the service is just by the book , as a loyal platinum customer there are zero benefits.

Lack of comunication

Customer review rating 3.0/5

Anonymous Business - 05/09/2021 Confirmed reviews ALL

Had 1 night from Friday to Saturday. was expecting my breakfast to be free of charge on the week-end as I am Diamond member. Which was confirmed at check-in. At the check- out I was informed that its not the case, from the same lady handling the breakfast. No info before. I would have expected a free breakfast as curteousy and customer satisfaction measure, if the Novotel team does not inform me beforehand. Nothing was done! This is not customer service for somebody having more than 50 nights per year in your group. Room was ok.

Dear KATRIN L., Thank you for taking the time to tell us about your experience at the Novotel Suites Reims Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien HURIEZ Assistant Manager

A perfect overnight stay!

Customer review rating 5.0/5

Jess Families - 04/09/2021 Confirmed reviews ALL

Great facilities, friendly and helpful staff, clean, perfect location to walk into the centre, huge choice for breakfast, I would highly recommend!

Good stay and well located

Customer review rating 4.5/5

Olatunde R. Families - 01/09/2021 Confirmed reviews ALL

Stopped over in Reims for a night. The two rooms were good as interconnecting. We enjoyed the breakfast offering….really good.

Very nice, equipped and large rooms

Customer review rating 4.5/5

Ale Families - 31/08/2021 Confirmed reviews ALL

Personnel are very nice and helpful, the hotel is clean and comfortable

Well locate

Customer review rating 4.0/5

Anonymous Families - 23/08/2021 Confirmed reviews ALL

Good hotel to vidit Reims and surrondings

Customer review rating 4.5/5

Cristina Couples - 17/08/2021 Confirmed reviews ALL

Positiva

Customer review rating 4.0/5

Anonymous Families - 16/08/2021 Confirmed reviews ALL

It was a nice experience to stay at Novotel, but the wifi is only usable for e-mails.

Fairly good

Customer review rating 3.5/5

Anonymous Families - 16/08/2021 Confirmed reviews ALL

Hotel was easy to find, parking next to the hotel was good. Room was fine, nothing amazing but suited us well.

It is not a hotel in the city centre

Customer review rating 2.0/5

Manuel Couples - 13/08/2021 Confirmed reviews ALL

Location was extremely poor, clearly not in the city centre as advertised. Connections by foot with the centre are via the railway station, not easy to find and only until 22 hours. The area where the hotel is located looks like a suburban area, completely isolated from the centre and a place I would not dare to go by foot at night.

Dear MANUEL R., Thank you for taking the time to tell us about your experience at the Novotel Suites Reims Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien HURIEZ Assistant Manager

Good overnight stay.

Customer review rating 3.5/5

John Couples - 13/08/2021 Confirmed reviews ALL

Room and hotel very comfortable. Didn’t have breakfast as there was no option to have something small such as coffee and crissants.

Customer review rating 3.0/5

Matthew Couples - 13/08/2021 Confirmed reviews ALL

Ok location, we walked into town easily and the hotel parking was handy. The gym was a disappointment, adding a few free weights would make a big difference. The room was nice.

Dear MATTHEW L., Thank you for taking the time to tell us about your experience at the Novotel Suites Reims Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien HURIEZ Assistant Manager

Attentive and delightful staff paired with a well equipped room

Customer review rating 5.0/5

Nicole Families - 12/08/2021 Confirmed reviews ALL

Thank you to Theresa for organizing our winery tour prior to our stay. Your greeting upon arrival was warm and inviting. The room reminded us of a sailboat: the bathroom was well-decorated in blue and white trim with stylish wood floors. The extra touches in the room met all our needs; although the hair dryer wasn't very powerful. The short walk from the train station and then into town made all of our adventures easy from beginning to end.

不是很舒適的居住

Customer review rating 2.0/5

Gurace Business - 08/08/2021 Confirmed reviews ALL

It's my first time to stay at this hotel. First of all, the hotel is around 6-7 mins walk from Hotel, with luggage it's not super convenient. Secondly, the hotel do not take my "special note" into consideration, which i put it on the special requirement column while making the online booking. And it takes more than a hour to sort out the slipper issue, i was told there's no slippers at the very beginning (how could it possible?) Thirdly, the hotel room was clean, but it's pretty old. The rest room is made by plastic which is a little surprising. Fourthly, the breakfast was o.k. but not good. It's more like a 3 star hotel breakfast instead of 4 star Fifthly, all the room are the same so there's not possible for the upgrade for the platinum-card holder.

Dear SHINCHEN L., Thank you for taking the time to tell us about your experience at the Novotel Suites Reims Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien HURIEZ Assistant Manager

Not very pleasant stay

TripAdvisor rating 3.0/5

graceshinchenlee Business - 08/08/2021 TripAdvisor review

It's my first time to stay at this hotel and hotel room is clean, but it's quite old and shower room is plastic-made. All the room are the same, not possible for upgrade for a Platinum-card holder. The receptionist is not take my "special notice", which was clearly stated during the online booking, into consideration. It took 1 hour to sort out the slipper issue, originally i was told there's no slippers !? The breakfast was o.k. but not so nice for a 4 star hotel.

Great stay

Customer review rating 4.5/5

Bart Families - 26/07/2021 Confirmed reviews ALL

Nice welcome. Very courteous and helpful.

Dear BARTHOLOMEUS ANTHONI V., We very much appreciate your comments regarding your stay at the Novotel Suites Reims Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sébastien HURIEZ Assistant Manager

One of the best stay in this hard times ..

TripAdvisor rating 5.0/5

ibelenkov Business - 03/04/2021 TripAdvisor review

I was really thrilled of this stay... Usually at this times , when you arrive to hotel, you have quiet short list of services, as well as all services are reduced ... Upon arrival I received the BON for the drink and I was able to use it (at 23:00) directly on reception. I was asked about breakfast time, but I said that my morning train are very early tomorrow (departure time 6:10 am) and I think it will be not possible ... But lady asked me, at what time Want to have breakfast , and I was really surprised, when she said " at 5:15? No problem!". And finally I received it on expected time and in full amount! Upon arrival in room small red wine was awaiting for me! Check-out was very fast and smooth! It was one of my shortest stay, but it was really very good!!! Thank you very much!

easy stopover on the way south

TripAdvisor rating 4.0/5

satayman 29/07/2020 TripAdvisor review

You know exactly what to expect with Novotel suites. Spotless room with bath, shower and separate wc. Big bed and big tv. Very little provided in terms of extras - but there is a nespresso (or similar machine) and a kettle. The hotel car park fills quickly - but there is a secure car park next to the hotel

Dear Satayman, We thank you for your positive comments on our hotel that we will not fail to transmit to our teams. We hope to have the chance to welcome you back to our establishment. Thank you for taking the time to write this comment. Sincerely,

Efficient and friendly

TripAdvisor rating 5.0/5

inseine Family - 17/11/2019 TripAdvisor review

I chose this hotel for a family weekend getaway (Mom + 3 kids). The room was typical Novotel - not luxurious, but roomy and efficient for all of us. The hotel is not in the historic center, but is a short walk - the easiest way is through the train station (the hotel is located in the street behind the station; the historic center is in front). A special shout out to the super-friendly breakfast staff, who kept everything stocked with a smile. A lovely town for a weekend getaway from Paris.

Dear Madam, We thank you for your positive comments on our hotel that we will not fail to transmit to our teams. We hope to have the chance to welcome you back to our establishment. Thank you for taking the time to write this comment. Sincerely,

Michelin 3

TripAdvisor rating 5.0/5

danny r Couples - 03/10/2019 TripAdvisor review

Nice clean hotel,pleasant check in and out.B-fast with plenty choices and plenty room to sit down.Parking was with slight problem since hotel lot was reserved which I didn't see upon reservation but I was offered voucher.

Dear Danny, We thank you so much for your positive comment about our hotel. Concerning the parking, you can't book in advance. If there is no space at your check in, we prpose you a ticket at the same price (10€ for 24h) for the public parking close to our hotel. We hope to welcome you another time. Sincerely,

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