Novotel Suites Reims Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 1,439 reviews

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Novotel Suites Reims Centre - Image 1
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1 Rue Edouard Mignot, 51100 REIMS, France

Description

Hotel extras

  • Newly renovated and air-conditioned 323 sq. ft. suites for up to 4 people.

  • 5 minutes walk from Reims centre train station and Reims Arena

  • Hotel completely renovated in 2024

  • Our Boutique Gourmande remains at your disposal 24/7

  • Effia Reims Clairmarais parking garage adjacent to the hotel

Our accommodation(s)

Hotel location

Novotel Suites Reims Centre

1 Rue Edouard Mignot
51100 REIMS
France

GPS:49.261425, 4.02486

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,439 reviews

TripAdvisor Rating  4.2/5  1,731 reviews

Customer review rating 1.5/5

Olivier P. Families - Confirmed reviews ALL

Chambre pas prete à l'arrivée Mauvaises odeur dans les toilettes Salle de bain bas de gamme...

Cher Monsieur P., Nous vous remercions d’avoir pris le temps de partager votre expérience, même si nous sommes sincèrement désolés d’apprendre que votre séjour n’a pas répondu à vos attentes. Nous vous présentons nos excuses pour les désagréments rencontrés, notamment la chambre non prête à votre arrivée, les mauvaises odeurs dans les toilettes, ainsi que le confort de la salle de bain. En ce qui concerne la température de la chambre, nous comprenons votre inconfort et souhaitons vous informer que le système de climatisation n’était pas encore en fonctionnement, en raison de la période de transition saisonnière. Soyez assuré que vos remarques ont été partagées avec nos équipes afin de prendre les mesures nécessaires et améliorer la qualité de nos prestations. Nous espérons sincèrement avoir l’opportunité de vous accueillir à nouveau dans de meilleures conditions. Bien cordialement, Enelyn et toute l’équipe du Novotel Suites Reims Centre

Customer review rating 4.0/5

Simon B. Couples - Confirmed reviews ALL

Good location with fantastic staff.

Dear Mr. SIMON B., Thank you for sharing your feedback. We are delighted to hear that you enjoyed our location and the service provided by our staff. However, we are sorry to learn that your room was too warm and that the fan did not provide enough relief. Please note that during your stay, our system had not yet been switched to air conditioning mode, as we are currently in the seasonal transition period. We understand this may have impacted your comfort and truly appreciate your understanding. We hope to have the opportunity to welcome you again under more pleasant conditions. Kind regards, Enelyn and the entire team at Novotel Suites Reims Centre

Customer review rating 0.5/5

Jose E. C. D. A. M. Families - Confirmed reviews ALL

Someone stole my Laptop Dell that was in my backpack in the closet of my room. In the checkout I felt offended because the Manager Sebastian asked me for a photo of the Laptop to prouve what I had said .

Dear Mr. JOSE E. C. D. A. M., We are deeply sorry to hear about your experience, and we understand how upsetting such a situation can be. We are confident that no items were stolen, as our team is committed to maintaining a secure and trustworthy environment for all our guests. If you misplaced your laptop within our hotel, we will do our best to locate it. If we find it, we will immediately contact you. Regarding the request for a photo, this was simply to help us understand the details and assist in the investigation. We sincerely hope that the situation can be clarified and that you will not hesitate to reach out to us if you have further concerns. We value your feedback and hope to regain your trust in the future. Kind regards, Enelyn and the entire team at Novotel Suites Reims Centre

Room too hot

Customer review rating 3.5/5

Td Families - Confirmed reviews ALL

Great hotel,.lovely breakfast, but room far too hot and air con not effective

Dear Ms. D., Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed our hotel and the quality of the breakfast. However, we are sorry to learn that the room temperature was uncomfortable and that the air conditioning did not meet your expectations. Please note that during your stay, the system may not yet have been switched to cooling mode due to the seasonal transition. We hope to have the pleasure of welcoming you again under more comfortable conditions. Kind regards, Enelyn and the entire team at Novotel Suites Reims Centre

Customer review rating 4.0/5

Marilyn P. Couples - Confirmed reviews ALL

En chaise roulante, chambre bien équipée et parking à côté de l hotel

Chère Madame P., Merci d’avoir partagé votre avis suite à votre séjour au Novotel Suites Reims Centre. Nous sommes ravis de savoir que vous avez apprécié la localisation de l’hôtel ainsi que l’accessibilité de la chambre et du parking. Votre satisfaction est très importante pour nous et nous sommes heureux d’avoir pu contribuer à la réussite de votre séjour. Au plaisir de vous accueillir à nouveau à Reims. Cordialement, Enelyn et toute l’équipe du Novotel Suites Reims Centre

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Other web-users rate our hotel

  • 716 reviews 8.7/10 Location
  • 1,059 reviews 8.3/10 Room
  • 823 reviews 9.1/10 Service
  • 9 reviews 8.1/10 WiFi
  • 644 reviews 8.2/10 Comfort
  • 570 reviews 7.8/10 Breakfast
  • 344 reviews 8.8/10 Cleanliness
  • 7 reviews 4.3/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.