Novotel Suites Reims Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 1,443 reviews

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Novotel Suites Reims Centre - Image 1
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1 Rue Edouard Mignot, 51100 REIMS, France

Description

Hotel extras

  • Newly renovated and air-conditioned 323 sq. ft. suites for up to 4 people.

  • 5 minutes walk from Reims centre train station and Reims Arena

  • Hotel completely renovated in 2024

  • Our Boutique Gourmande remains at your disposal 24/7

  • Effia Reims Clairmarais parking garage adjacent to the hotel

Our accommodation(s)

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Room 1

Hotel location

Novotel Suites Reims Centre

1 Rue Edouard Mignot
51100 REIMS
France

GPS:49.261425, 4.02486

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,443 reviews

TripAdvisor Rating  4.2/5  1,731 reviews

Customer review rating 4.0/5

Tirso T. Families - Confirmed reviews ALL

Dear Mr. T., Thank you very much for your kind feedback. We’re delighted to hear that you and your family enjoyed the spacious and comfortable room, as well as the convenience of our private parking. It’s great to know that our location served well for your excursions in the region by car. We hope to have the pleasure of welcoming you again soon! Kind regards, Enelyn and the entire team at Novotel Suites Reims Centre

Customer review rating 4.0/5

Victoire G. Couples - Confirmed reviews ALL

Chère Madame G., Merci beaucoup pour votre retour et pour avoir choisi notre établissement lors de votre passage à Reims. Nous sommes ravis que notre hôtel ait pu vous offrir une halte agréable sur votre trajet. Bien que votre séjour ait été bref, nous espérons que vous avez apprécié notre emplacement central, facilitant votre escale, ainsi que les services que nous mettons à votre disposition. Si vous avez l’occasion de revenir dans notre belle ville à l’avenir, ce serait un plaisir pour nous de vous accueillir à nouveau, peut-être pour un séjour plus long afin que vous puissiez profiter pleinement de ce que Reims a à offrir. Cordialement, Enelyn et toute l’équipe du Novotel Suites Reims Centre

Customer review rating 1.5/5

Olivier P. Families - Confirmed reviews ALL

Cher Monsieur P., Nous vous remercions d’avoir pris le temps de partager votre expérience, même si nous sommes sincèrement désolés d’apprendre que votre séjour n’a pas répondu à vos attentes. Nous vous présentons nos excuses pour les désagréments rencontrés, notamment la chambre non prête à votre arrivée, les mauvaises odeurs dans les toilettes, ainsi que le confort de la salle de bain. En ce qui concerne la température de la chambre, nous comprenons votre inconfort et souhaitons vous informer que le système de climatisation n’était pas encore en fonctionnement, en raison de la période de transition saisonnière. Soyez assuré que vos remarques ont été partagées avec nos équipes afin de prendre les mesures nécessaires et améliorer la qualité de nos prestations. Nous espérons sincèrement avoir l’opportunité de vous accueillir à nouveau dans de meilleures conditions. Bien cordialement, Enelyn et toute l’équipe du Novotel Suites Reims Centre

Customer review rating 2.0/5

Mark S. Families - Confirmed reviews ALL

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your stay at Novotel Suites Reims Centre. We are truly sorry to read that your experience did not meet your expectations and that several aspects of our facilities and services were not up to the standards you were hoping for. Your remarks regarding the condition of the rooms, the comfort of the suite, the air conditioning, and the breakfast area have been duly noted. Please be assured that we take all feedback seriously and are committed to continuously improving the guest experience. We do, however, appreciate your positive comments about our central location and the kindness of our team at reception. We’re pleased that you found the service welcoming, as this is something we work hard to maintain. We understand your disappointment and regret that we were not able to provide the level of comfort you expected. Should you choose to give us another opportunity in the future, we would be happy to welcome you back under better circumstances. Kind regards, Enelyn and the entire team at Novotel Suites Reims Centre

Customer review rating 4.0/5

Simon B. Couples - Confirmed reviews ALL

Dear Mr. SIMON B., Thank you for sharing your feedback. We are delighted to hear that you enjoyed our location and the service provided by our staff. However, we are sorry to learn that your room was too warm and that the fan did not provide enough relief. Please note that during your stay, our system had not yet been switched to air conditioning mode, as we are currently in the seasonal transition period. We understand this may have impacted your comfort and truly appreciate your understanding. We hope to have the opportunity to welcome you again under more pleasant conditions. Kind regards, Enelyn and the entire team at Novotel Suites Reims Centre

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Other web-users rate our hotel

  • 720 reviews 8.7/10 Location
  • 1,063 reviews 8.2/10 Room
  • 821 reviews 9.2/10 Service
  • 9 reviews 8.1/10 WiFi
  • 639 reviews 8.1/10 Comfort
  • 568 reviews 7.8/10 Breakfast
  • 341 reviews 8.7/10 Cleanliness
  • 7 reviews 4.3/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.