Novotel Suites Reims Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 1,424 reviews

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Novotel Suites Reims Centre - Image 1
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1 Rue Edouard Mignot, 51100 REIMS, France

Description

Hotel extras

  • Newly renovated and air-conditioned 323 sq. ft. suites for up to 4 people.

  • 5 minutes walk from Reims centre train station and Reims Arena

  • Hotel completely renovated in 2024

  • Our Boutique Gourmande remains at your disposal 24/7

  • Effia Reims Clairmarais parking garage adjacent to the hotel

Our accommodation(s)

Hotel location

Novotel Suites Reims Centre

1 Rue Edouard Mignot
51100 REIMS
France

GPS:49.261425, 4.02486

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,424 reviews

TripAdvisor Rating  4.2/5  1,745 reviews

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Parking is only available to those who specially contact the hotel directly in advance - don’t just include comments on your reservation. Receptionist was rude and unhelpful. Room is poorly designed when more than 2 people are there due to limited space for the table and single chair. This also restricts access to one of the sofa beds Whilst the room has tea/ coffee making facilities and fridge/ microwave, only 3 paper cups are provided. And only bath towels in the bathroom, no hand towels. On a positive note, the bathroom cupboard has a good shower.

Dear Mrs. Lovell, Thank you for taking the time to share your experience following your stay at Novotel Suites Reims Centre. We are very sorry to learn that your visit did not meet your expectations. Please accept our sincere apologies for the issues you encountered regarding the reception service, room design, housekeeping, and the availability of amenities. Your comments regarding parking instructions, towel availability, and sustainable alternatives for disposable cups are noted and will be shared with our teams to improve our services. We truly regret that these issues affected your stay, and we appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide a more comfortable and seamless experience. Kind regards, Joe and the entire Novotel Suites Reims Centre Team

Customer review rating 4.5/5

Michael O. Couples - Confirmed reviews ALL

Short stay for our first visit to Reims.

Dear Michael, Thank you very much for sharing your feedback following your first visit to Reims and your stay at Novotel Suites Reims Centre. We are delighted to hear that you enjoyed the comfort, cleanliness, breakfast, and overall value for money during your stay. It was a pleasure to welcome you, and we hope to have the opportunity to host you again on your next visit to Reims. Kind regards, Joe and the entire Novotel Suites Reims Centre Team

Customer review rating 5.0/5

Ian M. Solo - Confirmed reviews ALL

Warm comfortable and cozy room close to the city’s key attractions

Cher Ian M., Nous vous remercions sincèrement pour votre évaluation positive concernant votre séjour au Novotel Suites Reims Centre. Nous sommes ravis d'apprendre que vous avez trouvé notre service excellent et que votre chambre était chaleureuse et confortable, ainsi que bien située par rapport aux attractions clés de la ville. Votre satisfaction est notre priorité et vos commentaires nous encouragent à maintenir nos efforts. Cordialement, Novotel Suites Reims Centre

Customer review rating 5.0/5

Normand W. Couples - Confirmed reviews ALL

First time to Reims and First time to this hotel. Accor quality was the reason we stayed and they delivered. Hotel is minutes by foot to old Reims and we only travelled by foot in the city. It’s directly next to the train station so convenient for day trips into Champagne.

Dear Normand W., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location and well-appointed accommodations. It is wonderful that you took advantage of Reims' charm and convenience, particularly with our proximity to the train station. We look forward to welcoming you back for your next visit to the Champagne region. Best regards, Novotel Suites Reims Centre

Customer review rating 3.5/5

Robin B. Couples - Confirmed reviews ALL

Good- friendly and responsive staff, decent location for exploring Reims, graceful public spaces. Great water pressure. Very quiet (with windows closed, see below for lack of ac). Good amenities -mini fridge, microwave. Not so good - very strange bathrooms, felt like being in a trailer. Gym poorly equipped, plus plaster dust and tools on the floor (for 2 days). Room was overly hot, and air conditioning didn't function. Despite 'mini-kitchen', only paper cups in the room?

Dear Robin B., Thank you for your feedback regarding your recent stay with us. I am pleased to hear that you appreciated our friendly and responsive staff, as well as our location and amenities. However, I regret to learn that your room did not meet your expectations, particularly concerning the bathroom design and the gym's condition. We strive to maintain our facilities and ensure that they are welcoming for our guests. Regarding the air conditioning issue, we acknowledge that comfort is paramount, and I apologize for any inconvenience caused. Your comments about the kitchen supplies have also been noted. Thank you for your insights, and we hope to have the opportunity to serve you better in the future. Best regards, Novotel Suites Reims Centre

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Other web-users rate our hotel

  • 646 reviews 8.7/10 Location
  • 957 reviews 8.3/10 Room
  • 762 reviews 9/10 Service
  • 12 reviews 8/10 WiFi
  • 575 reviews 8.3/10 Comfort
  • 468 reviews 7.6/10 Breakfast
  • 344 reviews 8.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.