Dear Alun, Thank you for sharing your experience and for your 70/100 rating. We are pleased that you enjoyed the comfort of your stay, the friendliness of our team, our refurbished rooms and the improvements to our gardens. We have noted your comment regarding the steak and regret that it did not meet your expectations. Our chef takes particular care in selecting and preparing our products, including local ingredients. Regarding the ALL welcome drink, we would like to clarify that this benefit is offered to each guest staying in the room, with one drink per person. A specific selection of alcoholic and non-alcoholic beverages is available for this benefit and is clearly displayed at our bar under the “Boisson de bienvenue” selection. It includes, among others, wine, champagne and our 1625 draught beer. The beer is therefore one of the alcoholic options included in our welcome drink selection. We hope to have the pleasure of welcoming you again and to offer you another enjoyable stay. Kind regards, Patricia Perrigault Guest Relations Experience

Dear Amanda, Thank you for taking the time to share such detailed feedback. We are pleased that our hotel was a convenient stop on your journey back to London, and that you enjoyed your dinner and the friendly service from our team. We will be happy to share your kind words with our bar and restaurant colleague. It is lovely to hear that you appreciated our water stations, which are part of our efforts to offer a more sustainable stay. We hope to welcome you and your two pets again on a future journey. Kind regards, Patricia Perrigault Guest Relations Experience

Dear Philippe, Thank you very much for your 80/100 rating and for sharing your experience with us. We are pleased that you appreciated our peaceful setting, convenient access from the motorway, swimming pool and overall comfort. Regarding breakfast, we are sorry if the remark made at 9:20 a.m. gave you the impression that the service was coming to an end. On weekdays, breakfast is served until 9:30 a.m., so you still had time to enjoy the buffet. We will nevertheless remind our team to communicate this in the most welcoming manner. Regarding the restaurant, we would like to highlight that our chef pays particular attention to the selection of our products, including carefully chosen local ingredients. We are therefore sorry that our restaurant did not correspond to your personal expectations on this occasion, although we remain confident in the quality and care given to our dining offer. We hope to have the pleasure of welcoming you again during a future stay in Reims and to offer you an experience that fully meets your expectations. Kind regards, Patricia Perrigault Guest Relations Experience

Dear Sandra, Thank you for your 90/100 rating and for sharing your experience. We are delighted that you appreciated our convenient location for your journey, as well as the cleanliness and comfort of your room. It is also a pleasure to know that our team provided a friendly and helpful welcome throughout your stay. We hope to have the pleasure of welcoming you again on your next journey to or from Calais. Kind regards, Patricia Perrigault Guest Relations Experience

Dear Karen, Thank you for your wonderful 100/100 rating and for sharing such a lovely review. We are delighted that our location was convenient for your journey and that you enjoyed the pool and its surroundings, as well as the bar food and the quality of our service. It is a real pleasure to know that you and your family had such an enjoyable overnight stay with us. We hope to have the pleasure of welcoming you again on your next journey between Italy and the UK. Kind regards, Patricia Perrigault Guest Relations Experience

Dear Raymond, Thank you for your 80/100 rating and for your continued loyalty to our hotel. We are pleased that you appreciated the comfort of the bed, the new mini-fridge, our convenient location and the friendliness of our team. We are sorry that you were unable to enjoy the bath as planned during this stay. During your next visit, please know that you can always rely on our reception team should you encounter any issue. Whenever possible, we will be happy to arrange a room change to make sure your stay is as comfortable and enjoyable as possible. We also greatly appreciate your kind words about our receptionist and look forward to welcoming you back. Kind regards, Patricia Perrigault Guest Relations Experience

Dear Raymund, Thank you for your wonderful 100/100 rating and for sharing such kind feedback. We are delighted that you appreciated the warm and professional welcome from our reception team, as well as the service provided by our dining and breakfast teams. Your compliments will be shared with our colleagues, particularly the waiter you mentioned. We are also pleased that you noticed our ongoing efforts towards more sustainable practices. We look forward to welcoming you again at Novotel Reims Tinqueux. Kind regards, Patricia Perrigault Guest Relations Experience

Dear Nicholas, Thank you for your continued loyalty and for your 80/100 rating. It is always a pleasure to welcome you back, and we are delighted that you appreciate our convenient location, spotless rooms and the friendliness of our team. We also appreciate your feedback regarding the restaurant menu and will keep it in mind as we continue to develop our dining offering. We look forward to seeing you again on your next journey to the Alps. Kind regards, Patricia Perrigault Guest Relations Experience

Dear Mariella, Thank you for sharing your experience and for your 80/100 rating. We are pleased that our hotel was a convenient stop during your journey and that you enjoyed the restaurant, pool area, gym and overall layout of the hotel. We are also glad that the nearby shopping area added to the convenience of your stay. We appreciate your feedback and hope to welcome you again on a future visit to Reims. Kind regards, Patricia Perrigault Guest Relations Experience

Dear Tony, Thank you for taking the time to share your feedback. We are pleased that you appreciated the room, cleanliness and the efficiency of our check-in and check-out service. Regarding the dining experience, our restaurant offers a selection of dishes prepared with carefully chosen ingredients, and our breakfast includes a variety of options to suit different preferences. We have nevertheless taken note of your comments regarding the hot options and toast and will continue to work on improving the experience. We hope to have the opportunity to welcome you again. Kind regards, Patricia Perrigault Guest Relations Experience

Dear Diane, Thank you for your kind feedback and for your 80/100 rating. We are pleased that you enjoyed our convenient location, comfortable accommodation and the friendly, efficient service of our team. We are also delighted that you and your dog felt welcome. We hope to have the pleasure of welcoming you both back to Novotel Reims Tinqueux. Kind regards, Patricia Perrigault Guest Relations Experience

Dear Philip, Thank you for your positive feedback. We are delighted that you enjoyed the Executive room upgrade, its spaciousness and comfort, as well as the service provided by our team. We take note of your comment regarding the temperature of your meal and the service timing, and will share it with our restaurant team to help us improve. We hope to welcome you again soon. Patricia Perrigault Guest Relation Experience

Dear Reece, Thank you for taking the time to share your feedback. We are pleased that you appreciated our convenient location. Our renovation is progressing in stages, with the second part of the hotel scheduled to be renovated from January. We hope you will give us another opportunity to welcome you and experience the improvements we are making to our rooms. Regarding the connecting rooms, their availability can change from one day to another due to cancellations and changes in reservations. This is why a room may initially appear unavailable and subsequently become available, depending on our occupancy. We also take note of your comment regarding the dinner service and will share it with our restaurant team. We hope to have the pleasure of welcoming you again. Kind regards, Patricia Perrigault Guest Relations Experience

Dear Anthony, Thank you very much for your excellent 100/100 rating and your kind comments. We are delighted that you enjoyed your room, meals and the attention of our team from check-in to check-out. It is also wonderful to know that you appreciated our location and our commitment to sustainable practices. Your recommendation means a great deal to us, and we hope to welcome you back to Novotel Reims Tinqueux on your next visit. Patricia Perrigault Guest Relation Experience

Dear Mr B. Thank you for sharing your feedback. We are sorry that your children were unwell and that your plans had to change unexpectedly. Regarding breakfast, your reservation was made as a room and breakfast package. As this offer is sold as a package, the room and breakfast cannot be separated or refunded individually after the booking has been made. Regarding the waste bags, our approach is part of our strong eco-responsible commitment. We limit the use of plastic bags and provide waste-sorting bins in our rooms to encourage recycling and better waste management. For us, environmental responsibility is a key priority, alongside maintaining the quality and standards of our hotel. We hope to have the opportunity to welcome you again and provide you with a more positive experience. Patricia Perrigault Guest Relation Experience

Dear Shashank, Thank you very much for your excellent 10/10 rating and for your kind comments. We are delighted that you enjoyed our convenient location, comfortable rooms and the facilities available in our parking area. We are also pleased that you enjoyed the small event in our garden during your stay. We hope to have the pleasure of welcoming you and your family again on your next visit to Reims. Patricia Perrigault Guest Relation Experience

Dear Josephine, Thank you very much for your wonderful 100/100 rating and for your continued loyalty to our hotel. It is always a pleasure to welcome you back, and we are delighted that you appreciate the warm welcome from our team, our food and our convenient location. Your kind words mean a great deal to us, and we look forward to welcoming you again on your next journey. Patricia Perrigault Guest Relation Experience

Dear Alan, Thank you for your feedback and for your 70/100 rating. We are pleased that you appreciated our convenient location and your room. Regarding your comment about the pillows, we would like to clarify that part of our hotel has already been fully renovated, including the replacement of all bedding and pillows. The second phase of our renovation is scheduled for January 2027, and will allow us to continue improving the comfort and quality of our rooms. We hope to have the pleasure of welcoming you again and showing you the improvements made during your next stay. Patricia Perrigault Guest Relation Experience

Dear Constanze, Thank you very much for your excellent rating of 100/100 and for your kind feedback. We are delighted that you enjoyed your stay and appreciated the attentiveness of our team, particularly our reception staff. We are also pleased that our hotel exceeded your expectations and that you appreciated our breakfast, Wi-Fi and commitment to sustainable practices. We hope to have the pleasure of welcoming you and your family again on your next stopover in Reims. Patricia Perrigault Guest Relation Experience