Novotel Reims Tinqueux Hotel 4 stars

Nice and easy check in. The room was good and clean. Nice to see pool open and people having fun. Enjoyed our evening meal by the pool. Breakfast was well set up and we liked that people each had their own wooden servers to help themselves to food. Good range of breakfast despite Covid. Plugs did not work in our room but they fixed them immediately.

My first room had to be changed as the carpet was covered in dog hair and smelled of cigarette smoke. This was upsetting as I was then not on the ground floor as I had requested. I was travelling alone and had to carry my luggage up the stairs as there is not a lift. Second the shower screen door was broken and the shower water did not drain away as it should. There was no food menu in the room. The staff were very helpful and apologised to me about the state of the first room. It was annoying that none of the exit doors to the car park worked with my key. It made loading the car very hard work and took longer than planned. The food was much better than when I stayed before with a more varied menu. I did not notice any extra Covid19 precautions though apart from hand sanitiser.

We have stayed many times breaking our journey from the north of England to the south of France And we have always been extremely satisfied

This was our first hotel stay since covid and the Novotel really impressed us with their safety arrangements (lots of hand sanitizer available, clear signs for instructions, masks on inside except when eating/drinking). And it is not easy to provide friendly hotel service in these circumstances with masks for example, but the staff went over and above to be helpful and friendly, it made the stay lovely and relaxing. Other great points about this hotel - swimming pool (open), the field/gardens (ideal for kids to run around in) and the playground area that was enjoyed as much by my 1yr old as by my 5yr old! This is the perfect stop on the way between Switzerland and the UK, particularly for familes I think. It is not the cheapest stop off point, but well worth the extra money in my opinion. We will not stay anywhere else on our journeys now we have been here.

We simply loved the attention to details, the help, the advice and care provided here overall. But most specifically the receptionist (Lucas) and another young man at the restaurant (didn't catch the name). But has beards. They simply went all way to ensuring we lacked nothing. Despite these uncertain times, the service was impeccable. The only downside is some lady (Lucas took over from) wasn't really friendly or smiley. At firs we thought the whole stay would be horrible as the welcome was really cold. By the next day, all was immaculate. If anything, the pool really need to be heated or covered to provide some warms. it was way too cold.

Under the circumstances a pretty good stay, however I think breakfast could be adjusted slightly. I appreciate you have restrictions but perhaps while so few guests are staying you could offer an ordering service to the table instead of a fixed plate. That way there would be less waste and the customers would receive what suited them. Thanks for all you attention.

Friendly staff, comfortable room, gorgeous pool, great location

Location was the most important thing, near motorways and hypermarkets. One night with a pool for the children, pleasant terrace area for drinks. Practical rooms for families and the discount for an extra room was very useful and welcome. It was good to have rooms next to each other with a connecting door. We have used Novotel for mid journey stopovers between the UK and Austria for thirty years.

The staff were superb under the circumstances they are now having to work under

friendly welcome! and open when other hotels were closing

The sink was blocked in room 160, otherwise it was good

The hotel was extremely quiet (we are frequent visitors) due we expect Covid 19. The staff were excellent, everything was clean and constantly being cleaned. Thank you everyone.

Air conditioning didn't work; despite being early March the room was too hot and proved impossible to cool; even with window open. Bed looked like a 'put me up', supposed to be a double but too small. Also on wheels so no proper base and every time one of us moved or turned over, the bed creaked and made noise. We have stayed here a number of times en route to and from the Alps, but when driving these distances a good night's kip is essential. Not this time I'm afraid.

A last minute decision to stay resulted in booking 2 rooms on line for my family. On arrival the staff found us a family room instead and were really helpful. Thank you !

Service hood, breakfast improved - lovely muesli back! Would be useful if side garden door was open into the garden for us dog owners.