Novotel Reims Tinqueux 4 stars

Customer review rating (ALL Rating) 4.5/5 1,764 reviews

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Novotel Reims Tinqueux - Image 1
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Route de Soissons, TINQUEUX, 51431 TINQUEUX, France

Description

Hotel extras

  • Garden and outdoor swimming pool - ideal for a change of scenery

  • Direct access via the A4 and A26 highways, free parking

  • 5,382 sq.ft. of high-tech meeting space and home-cooked catering

  • Family rooms and eco-friendly Rituals® products

  • Restaurant "Le Champ Paveau" with terrace and authentic cuisine

Our accommodation(s)

Hotel location

Novotel Reims Tinqueux

Route de Soissons, TINQUEUX
51431 TINQUEUX
France

GPS:49.252785, 3.977426

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le Champ Paveau

Eat what you like, when you like. Our food is simple, tasty, healthy and balanced. During summer, come and experience our grilled "a la plancha" dishes on the poolside terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,764 reviews

Customer review rating 3.5/5

Lynn S. Couples - Confirmed reviews ALL

As always clean and the newly decorated room was v nice - but this time the bed seemed smaller and the pillows were v uncomfortable. Excellent hot shower

Ms. S., Thank you for taking the time to share your feedback following your recent stay with us. We are absolutely delighted that you found our hotel as clean as always, enjoyed the newly decorated room, and loved the excellent hot shower! However, we sincerely apologize that the bed size and pillows were not to your comfort this time. Your feedback is extremely valuable, and we have shared your comments with our management team as we continue to refine the comfort and setup of our newly updated rooms. We hope to have the opportunity to welcome you back for a flawless and fully comfortable stay in the near future. Sincerely, Novotel Reims Tinqueux

Customer review rating 4.5/5

Catherine L. Couples - Confirmed reviews ALL

Good rooms, spacious restaurant, helpful staff and most importantly for us very dog friendly

Ms. L., Thank you for sharing your excellent review following your recent stay! We are delighted that you enjoyed our convenient location near the motorway, the cleanliness of your spacious room, and your dining experience in our restaurant. It is also fantastic to hear that our hotel proved to be so welcoming and comfortable for your dog! We truly appreciate your constructive feedback regarding the paper cups in the rooms and the layout of our bar area. Please rest assured that we have shared your comments with our management team to help us improve the atmosphere and our sustainable alternatives for future visits. We look forward to welcoming you back on your next journey! Sincerely, Novotel Reims Tinqueux

Customer review rating 4.0/5

Godfrey E. Couples - Confirmed reviews ALL

I have a mobility scooter. We were allocated an accessible room (161 I think), which was very nice. We drove round to Door 3. However getting from our room to the restaurant meant leaving the building at door 3 (no automatic doors which would not be easy if without a companion) and going down through the car park on my scooter - fine on that particular evening but would be annoying in wet weather. It was not possible to get to the restaurant on my scooter inside the building since at one point there is a short set of stairs. We really like the hotel and it is very convenient as we drive to and from Austria but the hotel does need to somehow address this issue of equal access.

Dear Mr. E., Thank you for your loyalty and for sharing your detailed feedback. We are thrilled that you enjoyed your well-appointed accessible room, our restaurant, and the excellent service from our reception team! We also truly appreciate your vital feedback regarding accessibility. We sincerely apologize for the inconvenience you faced navigating your mobility scooter from your room to the restaurant. You are absolutely right that having to go outside through the car park is not a viable solution, especially in bad weather. Your comments regarding the internal stairs and the lack of automatic doors at Entrance 3 are completely justified. We have shared this directly with our management and technical teams, as improving equal access for all our guests is a priority, particularly as we plan future upgrades to our facilities. We highly value your input and look forward to welcoming you back on your next drive to Austria to provide you with a more seamless experience. Sincerely, Novotel Reims Tinqueux

Customer review rating 2.5/5

Chris O. Couples - Confirmed reviews ALL

Sadly our stay was spoilt by the extensive internal building works being undertaken of which we were not given prior notice.

Dear Mr. O., Thank you for your feedback. While we are delighted that you appreciated our convenient location and our team's excellent service (which we will proudly share with them!), we sincerely apologize that your stay was disrupted. We completely understand your frustration regarding the ongoing renovations. You should have been informed prior to your arrival, and we are working hard to ensure this information is clearly communicated to all future guests. Please know that these extensive works are precisely aimed at upgrading our facilities—including our rooms and bathrooms—to provide a much better experience. We have also taken good note of your comment regarding the Wi-Fi speed. We hope to have the opportunity to welcome you back once our transformation is complete, so you can enjoy the hotel at its full potential. Sincerely, Novotel Reims Tinqueux

Customer review rating 4.5/5

Gianpiero W. Families - Confirmed reviews ALL

Had 2 family rooms with interconnection which was perfect for our requirements. Friendly service. Only reason it’s not a 10 is because reception was unattended on arrival and had to hang around for about 5-10 mins

Dear Mr. W., Thank you for taking the time to share your feedback with us! We are so pleased that our refurbished interconnected rooms were perfect for your family stay and that you enjoyed our friendly service. I will definitely make sure your glowing 10/10 compliment is passed on to the excellent agent at the booking center who assisted you! We sincerely apologize, however, for the initial frustration with the booking app not recognizing the family room offer, as well as the short wait at reception upon your arrival. Your feedback is extremely helpful; we have flagged the booking glitch to our IT support team and are reviewing our front desk coverage to ensure our guests receive a warm and immediate welcome at all times. We hope to welcome your family back for an even smoother, perfect 10/10 experience next time. Sincerely, Novotel Reims Tinqueux

Other web-users rate our hotel

  • 564 reviews 9.3/10 Location
  • 1,018 reviews 7.4/10 Room
  • 1,237 reviews 9.2/10 Service
  • 8 reviews 6/10 WiFi
  • 568 reviews 8.3/10 Breakfast
  • 428 reviews 7.6/10 Cleanliness

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