Mercure Reims Parc des Expositions Hotel 4 stars

We needed a clean modern hotel with secure parking. The dining and breakfast arrangements were mediocre and a little more thought should go into these.

Comfortable short stop-over en route to Calais.

Hotel was great as you expect. The guy on reception made the stay perfect. He was extremely helpful and made everything stress free during my stay. Mercue Hotel are lucky having this guy as an employee.

Great location,easy to find ,fantastic staff, Thanks

We were helped to charge our electric car; we also had a very good dinner and breakfast. Comfortable, clean, friendly and helpful - an ideal hotel.

Big room, good wifi, comfy beds, secure parking. Thereby end the positives ! Room negatives - no air con, thin scratchy towels, no bath/shower gel, mould on bathroom ceiling, cracked/broken tiles. Reception negatives - no attention paid to prior request for quiet, twin room. Given a double room , closest to busy road junction as physically possible. On returning to reception to have this changed, receptionist absent for considerable time, only back at station when 2nd guest used mobile to ring hotel whilst in queue. Receptionist then clearly unable to navigate computer system to reallocate room. Needed assistance. Took some time. Tried to make joke at end. Bad joke and inappropriate. He clearly loves chat but does not deliver 4 star impression. Pool - untidy, unkempt surrounds (as were the whole hotel grounds) WORSE was the green algae line around the pool interior wall. Didn't bother with it. Restaurant - evening meal very limited choice. 3 basic starters. Mains were burger/Caesar salad/salmon. The room is tired/dilapidated. This is not "brushed over" by the so-called hip redecorating. Breakfast - the heating elements under eggs/sausage/bacon had been turned off. Result was coagulated mess. When this was called to the attention of the serveuse (in French) my sole reply from her was "The guests turn it off" and I mean SOLE reply, no sorry, no I will deal with it, nothing. I am a regular overnighter in the Reims area. Usually Tinqueux side (Novotel etc) I was looking forward to this change to a Mercure 4 star. It was AWFUL. Daylight robbery at close to 120 Euros B & B. I have taken the time to write in this constructed detail to help you as well as to complain. Please do not play the "Covid" card to try to explain such inadequacies. We had 3 overnights on the way to the Alps, 3 on the way back. Other hotels of lesser standing coped far better. Yours was the most expensive stay, bar one. Your staff were indubitably the worst team we encountered. You have my permission to put this review on your platform in full, but I guess you won't. You do not have my permission to be selective - all or nothing. What I do expect is a reply reflective of this detailed submission. Awaiting such reply. Yours in anticipation,

As we use this hotel as an overnight stop-over, it suits us that we don't have to drive into the city to reach the hotel. Most of the renovation work appears to be complete now, we like the urban arty decor that has been used. The staff are pleasant and friendly and our room was comfortable. There is only one small lift available, another lift would be preferrable. Our room looked out over the outside of the hotel entrance where a running water decorative feature ran all night which we found a disturbance, maybe it could be switched off at night? Our restaurant food was enjoyable although the portion sizes were what you would get in an airline meal, not really adequete for a main meal. I imagine that in peak summer season the hotel restaurant and facilities are very busy, but for our December stay it was fine. This was our third stay in this hotel and we shall be back again.

We had a nice, clean room, really enjoyed the good shower. Restaurant a bit disarrayed in terms of service. Food was fine, nothing special. Plenty of parking right outside. Mostly friendly staff, and no problems checking in or out.

Comfort and service has always been good when I have used this hotel for a journey break. The new trendy decor is not to my taste and I do not think it is an improvement. The self-service style of breakfast was satisfactory. Most of the food available for the evening meal was enjoyable but our family found the lamb main course excessively salty.