Mercure Reims Parc des Expositions Hotel 4 stars

Quiet room, clean, friendly and helpful staff, good access, free car park, nice casual ambiance

Good staff, rooms, and restaurant but would like to see 2 chairs and proper cups and glasses in the rooms. The cardboards cups must be coated with something as it disolved in the tea. Get rid of single use items.

We have stayed at this hotel several times from UK to south of France and it is easy to find, large free car park and has been refurbished recently, and staff always very helpful - so what is not to like.

Really funky interior and a great vibe.Excellent food and friendly,helpful staff

Best check in experience ever (once we found the desk!) - tour of all the artist rooms so we could pick. Chose the Ces Art room and it was amazing, so bright and vibrant - your eyes are constantly drawn to something new! We had a very comfortable night’s sleep and had a lovely meal in the restaurant. Would definitely stay again and choose another artist room — all looked so inviting

The staff were helpful and friendly. The room was fine. We were well looked after.

Good for overnight visit. Refurb has left a few rough edges but overall good clean room and communal areas and restaurant were good.

No complaints, every thing went smoothly

All staff were friendly and helpful. The decor is a bit way out but it was clean and tidy. My usual bugbear though a 2 bed room with only one chair, one person has to perch on the bed. Food was realy good. I will go there again

Charming, helpful staff. Comfortable room. Good restaurant.

We found the hotel decor interesting, quirky and fun. The staff were very welcoming and friendly. The room unique and the bed was very comfortable, however the bathroom was a little tired but functional.

Easy checking in process, very pleasant staff, clean room and extremely comfy bed. Food in the restaurant was of limited choice but very good.

Staff were very accommodating, friendly & helpful plus loved the fun décor in the public spaces.

We have stayed at the hotel on route to our holiday in Switzerland many times but this is the first time since the renovation, I don’t like the fact of no actual reception area as a focal point and never have liked this in other hotels, You have to wonder around to find staff, not printing out a bill is another issue it’s fine sending the emailed bill but just getting the small card slip ( which is normally pinned to the main bill ) is not good when you are travelling for business or pleasure and you are trying to keep a paper trail of expenditure, it’s no good in 18 months time try to explain to you account what a payment was for this you should be able to have a paper bill if you ask for one as I was told simply no you don’t print them anymore, these are only small things but they matter, finally I personally did not think the menus was as good that it had been in previous years.

We were shocked at the music and the general ambience of the hotel. This was not at all what we expect from a Mercure. The food was awful and pasta , pasta, pasta an I do not eat pasta. The plat de jour was salmon or beef neither which I eat and the chicken wish I had to pay extra was with some horrid pasta and I did not eat it.