Mercure Reims Parc des Expositions Hotel 4 stars

Convivial

As we use this hotel as an overnight stop-over, it suits us that we don't have to drive into the city to reach the hotel. Most of the renovation work appears to be complete now, we like the urban arty decor that has been used. The staff are pleasant and friendly and our room was comfortable. There is only one small lift available, another lift would be preferrable. Our room looked out over the outside of the hotel entrance where a running water decorative feature ran all night which we found a disturbance, maybe it could be switched off at night? Our restaurant food was enjoyable although the portion sizes were what you would get in an airline meal, not really adequete for a main meal. I imagine that in peak summer season the hotel restaurant and facilities are very busy, but for our December stay it was fine. This was our third stay in this hotel and we shall be back again.

Enjoyable stay. We found the food in the restaurant pleasant but the portion size was small, what I would call 'airline portion'

Firstly can we commend the staff from the moment of our arrival we were made very much at home and a part of the "family". The room was spacious and comfortable, the bed very comfortable. The evening meal was most enjoyable and the accent on using local produce is to be commended. The breakfast was the best of any Accord hotel we have used, the expertise of the chef was in evidence ,as was a quality baker. An Additional major plus for us was this hotel is truly dog-friendly. The main negative was the bathroom, the bath/shower arrangement was badly conceived and installed with poor quality materials. The bath was of little use made from to thin a gauge of plastic making it unstable to stand in. Indeed it was potentially dangerous, slippy and with no grab rails for the infirm or elderly. The shower itself had inadequate head clearance, a lack of power and using the bath tap as a means o temperature control is very dated. I WOULD SUGGEST REPLACING WITH A WET ROOM FACILITY? A WALK IN SHOWER; The WASH BASIN WAS TOO SMALL. Access is difficult and would be improved by better signage from the motorway.

Lovely friendly staff it was a pleasure to stay with them

Friendly people!

The Hotel was a bit to Trendy for my wife and I, I have stayed in quiet a few Mercure hotels and rate them very highly, but not this one.

Nice spacious room. Friendly and courteous staff. Excellent breakfast. Love the design

The room was comfortable and we had a good nights sleep. We ordered room service and it was the best burger and chips we'd ever eaten!

It was good but there were only 2 staff on and it was busy. They did a great job

Quiet room, clean, friendly and helpful staff, good access, free car park, nice casual ambiance

Good staff, rooms, and restaurant but would like to see 2 chairs and proper cups and glasses in the rooms. The cardboards cups must be coated with something as it disolved in the tea. Get rid of single use items.

We have stayed at this hotel several times from UK to south of France and it is easy to find, large free car park and has been refurbished recently, and staff always very helpful - so what is not to like.

Really funky interior and a great vibe.Excellent food and friendly,helpful staff

Best check in experience ever (once we found the desk!) - tour of all the artist rooms so we could pick. Chose the Ces Art room and it was amazing, so bright and vibrant - your eyes are constantly drawn to something new! We had a very comfortable night’s sleep and had a lovely meal in the restaurant. Would definitely stay again and choose another artist room — all looked so inviting