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Mercure Reims Parc des Expositions Hotel 4 stars

Customer review rating 4.1/5 3,758 reviews

ALLSAFE approved hotel

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Mercure Reims Parc des Expositions Hotel
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+ 24 Services

Hotel extras

  • A 10-minute drive from Rheims Champagne-Ardenne TGV train station

  • Fine dining

  • New Mercure bedding

  • Meeting area measuring 3014 sq. ft. (280 m²)

  • Free private car park

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • ROISSY CDGPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Golf course 18 holes (nearby)
  • Tennis
  • Bicycles rental (nearby)
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Self service business centre

Hotel location

Mercure Reims Parc des Expositions Hotel

2 rue Gabriel Voisin
BP 308
51688 reims
france

Tel: +33326050008

Fax: (+33)3/26856472

Check-in from 14h00

Check out up to 12h00

  • F :  6 ADER

  • By plane

    REIMS CHAMPAGNE At 15km / 9.32 miles

  • By plane

    ROISSY CDG At 150km / 93.21 miles - Shuttle paying

  • By helicopter

    PRUNAY At 15km / 9.38 miles

  • By car

    REIMS CENTER At 4km / 2.49 miles

  • By car

    REIMS CORMONTREUIL At 0.5km / 0.31 miles

  • By car

    REIMS ST-REMI At 1km / 0.62 miles

  • By train

    REIMS At 2km / 1.25 miles

GPS :49.2357, 4.070269

Our accommodation(s)

The Mercure Reims Parc des Expositions has bright, comfortable, functional, air-conditioned rooms.

Classic room with 1 zip bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Garden View, Courtyard View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room with 2 zip beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Garden View *

Subject to availability

Upper room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Courtyard View, Garden View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Arty Room

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Free in Room Mineral Water
  • Business Desk

  • Max. number of persons: 4
Rooms

Our restaurants and bars

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Non contractual photo

Enjoy a coffee, a snack or a glass of wine or champagne in a friendly space with music throughout the day, with nibbles specially prepared by our teams to accompany your drink. Join us!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 60

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 36 people

Find out more

Our guest reviews for
Mercure Reims Parc des Expositions Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,758 reviews

tripadvisor

TripAdvisor Rating 4.0/5

164 reviews

Very unwelcoming experience, I would never come here again

Customer review rating 2.5/5

S Couples - 19/04/2021 Confirmed reviews ALL

We didn’t enjoy our Time in the Mercure at all. The staff welcoming was non existing, the manager was walking around in his trac pants, in the beginning I thought he was a guest. Before our arrival I’ve e-mailed with the hotel to inform them about my gluten intolerance and the ensured me that for dinner it would not be a problem. When I was ready to order my meal there were no gluten free options only cold cuts were available. For me a couple of slices ham is not a proper meal. After a couple of suggestions the combined rice and meat for me. The food was of a very bad quality. The chicken was so dry I could not even slice it with my knife. As a starter I had salmon with avocado where the avocado had black spots and was slimy, I did not dare to eat it. At night i got stomach cramps indicating to gluten contamination. There were hardly any people in the hotel and they gave us a room where the airconditioning didn’t work. We had the window open but had to close it as the staff was smoking under our window. I thought that was a very poor decision to smoke there and talk loudly so guest can hear all you have to complain about. I hope you will do something with all this as most of our errors can be solved if crew has a better training or attitudes. We felt very unwelcome in this hotel and we probably never use a Mercure again

Top !!

Customer review rating 5.0/5

S. Business - 26/03/2021 Confirmed reviews ALL

Top ...

Well located for my needs

Customer review rating 3.5/5

. Solo - 18/02/2021 Confirmed reviews ALL

Good hotel for overnight stay while working around. Do remember that Covid hygiene procedures means no room cleaning for Accorhotel! I also found diner’s price well overrated for what Is delivered: a soup in a paper can around 30cl for 6€ and a hot plate for 14€ far too expensive.

FRAUD

Customer review rating 0.5/5

Dr. D. T. Business - 22/01/2021 Confirmed reviews ALL

I never stayed in your hotel. My credit card was fraudulently used

Dear Sir, Thank you for taking the time to send this message. Could you please send us by e-mail, to h0…, all the details of the transaction your mention ? If necessary, we will help you with this transaction. As the problem is not from our services, could you be kind to change or cancel the note of this comment ? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your Sincerely, NIcolas Pehlivanian General Manager

poor and definitely NOT a 4* hotel

Customer review rating 1.5/5

Skippy Business - 16/01/2021 Confirmed reviews ALL

in desperate need of refurbishment, rooms were shabby and poorly lit, no food was available until late in the evening the hotel is in a remote and bleak part of Reims. I would never recommend this hotel to anyone. its only advantage is proximity to the motor way

Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Parc des Expositions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Pehlivanian General Manager

Convenient and organised

Customer review rating 4.0/5

No N. Couples - 02/01/2021 Confirmed reviews ALL

We needed a clean modern hotel with secure parking. The dining and breakfast arrangements were mediocre and a little more thought should go into these.

Good location

Customer review rating 4.5/5

Pam Business - 29/12/2020 Confirmed reviews ALL

Comfortable short stop-over en route to Calais.

Dear Preddy M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Parc des Expositions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain GARCIA Adjoint de direction

Very welcoming and great location.

Customer review rating 5.0/5

Stephen K. Business - 24/12/2020 Confirmed reviews ALL

Hotel was great as you expect. The guy on reception made the stay perfect. He was extremely helpful and made everything stress free during my stay. Mercue Hotel are lucky having this guy as an employee.

Dear Stephen K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Parc des Expositions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain GARCIA Adjoint de direction

Great helpful staff

Customer review rating 5.0/5

Andy R. Solo - 20/12/2020 Confirmed reviews ALL

Great location,easy to find ,fantastic staff, Thanks

Helpful staff and good food

Customer review rating 5.0/5

David B. Couples - 09/10/2020 Confirmed reviews ALL

We were helped to charge our electric car; we also had a very good dinner and breakfast. Comfortable, clean, friendly and helpful - an ideal hotel.

Falls well short of a 4 star hotel currently.

Customer review rating 1.0/5

Sheila I. Couples - 19/08/2020 Confirmed reviews ALL

Big room, good wifi, comfy beds, secure parking. Thereby end the positives ! Room negatives - no air con, thin scratchy towels, no bath/shower gel, mould on bathroom ceiling, cracked/broken tiles. Reception negatives - no attention paid to prior request for quiet, twin room. Given a double room , closest to busy road junction as physically possible. On returning to reception to have this changed, receptionist absent for considerable time, only back at station when 2nd guest used mobile to ring hotel whilst in queue. Receptionist then clearly unable to navigate computer system to reallocate room. Needed assistance. Took some time. Tried to make joke at end. Bad joke and inappropriate. He clearly loves chat but does not deliver 4 star impression. Pool - untidy, unkempt surrounds (as were the whole hotel grounds) WORSE was the green algae line around the pool interior wall. Didn't bother with it. Restaurant - evening meal very limited choice. 3 basic starters. Mains were burger/Caesar salad/salmon. The room is tired/dilapidated. This is not "brushed over" by the so-called hip redecorating. Breakfast - the heating elements under eggs/sausage/bacon had been turned off. Result was coagulated mess. When this was called to the attention of the serveuse (in French) my sole reply from her was "The guests turn it off" and I mean SOLE reply, no sorry, no I will deal with it, nothing. I am a regular overnighter in the Reims area. Usually Tinqueux side (Novotel etc) I was looking forward to this change to a Mercure 4 star. It was AWFUL. Daylight robbery at close to 120 Euros B & B. I have taken the time to write in this constructed detail to help you as well as to complain. Please do not play the "Covid" card to try to explain such inadequacies. We had 3 overnights on the way to the Alps, 3 on the way back. Other hotels of lesser standing coped far better. Yours was the most expensive stay, bar one. Your staff were indubitably the worst team we encountered. You have my permission to put this review on your platform in full, but I guess you won't. You do not have my permission to be selective - all or nothing. What I do expect is a reply reflective of this detailed submission. Awaiting such reply. Yours in anticipation,

A good hotel for a stop over, we enjoyed our third stay here.

TripAdvisor rating 4.0/5

Retired_traveller333 Couples - 17/12/2019 TripAdvisor review

As we use this hotel as an overnight stop-over, it suits us that we don't have to drive into the city to reach the hotel. Most of the renovation work appears to be complete now, we like the urban arty decor that has been used. The staff are pleasant and friendly and our room was comfortable. There is only one small lift available, another lift would be preferrable. Our room looked out over the outside of the hotel entrance where a running water decorative feature ran all night which we found a disturbance, maybe it could be switched off at night? Our restaurant food was enjoyable although the portion sizes were what you would get in an airline meal, not really adequete for a main meal. I imagine that in peak summer season the hotel restaurant and facilities are very busy, but for our December stay it was fine. This was our third stay in this hotel and we shall be back again.

Clean, fun and friendly on the outskirts of town

TripAdvisor rating 4.0/5

Mohs100 Couples - 28/07/2019 TripAdvisor review

We had a nice, clean room, really enjoyed the good shower. Restaurant a bit disarrayed in terms of service. Food was fine, nothing special. Plenty of parking right outside. Mostly friendly staff, and no problems checking in or out.

Convenient hotel for overnight break during long drive.

TripAdvisor rating 4.0/5

Guide49114283465 Family - 26/06/2019 TripAdvisor review

Comfort and service has always been good when I have used this hotel for a journey break. The new trendy decor is not to my taste and I do not think it is an improvement. The self-service style of breakfast was satisfactory. Most of the food available for the evening meal was enjoyable but our family found the lamb main course excessively salty.

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