Mercure Reims Parc des Expositions Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,198 reviews

Best price
guarantee
Mercure Reims Parc des Expositions Hotel - Image 1
Mercure Reims Parc des Expositions Hotel - Image 2
Mercure Reims Parc des Expositions Hotel - Image 3
Mercure Reims Parc des Expositions Hotel - Image 4
2 rue Gabriel Voisin, BP 308, 51688 REIMS, France

Description

Hotel extras

  • Meeting room for professional and family events

  • Free car park with 120 spaces

  • Electric vehicle charging stations in the parking lot

  • The 3rd largest in France, the Christmas Market runs from Nov 26 to Dec 28

  • Restaurant offering seasonal cuisine

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with 2 zip beds

Photo out of - Classic room with 2 zip beds

Opt for the comfort of this classic room either with a double bed or 2 single beds, your choice! Equipped with brand new Mercure bedding, a courtesy tray, a flat screen TV and a bathtub.

  • Views:

    Garden View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Joinable bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Pay per view channel(s)
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Joinable bed(s)
  • Views: Garden View
See availabilities

Superior sleeping area with double bed, equipped with a 42" screen, a courtesy tray, Nespresso coffee maker and shower

  • Views:

    Courtyard View or Garden View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Pay per view channel(s)
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

What if you came to live an unusual experience in one of our arty rooms? An atypical adventure, to sleep in an artist's universe. With 9 very different themes to try, you will never see hotel rooms in the same light again

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Pay per view channel(s)
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Reims Parc des Expositions Hotel

2 rue Gabriel Voisin, BP 308
51688 REIMS
France

GPS:49.2357, 4.070269

Telephone
Fax +33 3 26 85 64 72

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • ROISSY CDG Additional charge
  • CDG Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 101 rooms
  • 3 rooms for people with reduced mobility
  • One family room
  • 6 connecting rooms
  • 101 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • German
  • English

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available
  • Green area
  • Foosball
  • Tourist guide for families

Well-being

Non-heated swimming pool

  • Outside

Sports and leisure

Boat excursions

  • Nearby

Gym

  • Nearby

Squash court

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 120 parking spaces

Services & equipment

  • Electric car recharging units 22 kVA

L ARTDOISE - BRASSERIE MAISON

Photo out of - L ARTDOISE - BRASSERIE MAISON

Our Brasserie Maison, in the heart of the Ecoparc business center, is a friendly, gourmet destination. Our chef combines all the classic dishes and regional specialties that only he knows how to make.

Cooking style
French
Capacity
80
2 rue Gabriel Voisin, BP 308, 51688 Reims, France
Telephone +33 3 26 05 00 08
Find out more and book
Opening hours
Monday
  • -
  • -
  • -
Tuesday
  • -
  • -
  • -
Wednesday
  • -
  • -
  • -
Thursday
  • -
  • -
  • -
Friday
  • -
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Pet allowed
  • Non Smoking Area
  • Terrace
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Cheque
  • Luncheon voucher
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Vegetarian menu

Our Brasserie Maison, in the heart of the Ecoparc business center, is a friendly, gourmet destination. Our chef combines all the classic dishes and regional specialties that only he knows how to make.

Book

Enjoy a coffee, a snack or a glass of wine or champagne in a friendly space with music throughout the day, with nibbles specially prepared by our teams to accompany your drink. Join us!

Fully equipped Standard Room: bed with duvet, free WIFI Internet connection, flat-screen satellite TV. Bathroom with tub or shower, hair dryer. Air conditioning.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,198 reviews

Customer review rating 5.0/5

John N. Solo - Confirmed reviews ALL

Dear John n., Thank you for your kind feedback regarding our helpful staff and the cleanliness of our hotel. We take great pride in maintaining high standards and ensuring our guests have a pleasant experience. Your compliments will be shared with our team, as guest satisfaction is our daily priority. Lucie - Customer Relations Manager

Customer review rating 2.5/5

Martin B. Couples - Confirmed reviews ALL

Dear Martin B., Thank you for sharing your feedback regarding your recent stay. I apologize for the discomfort you experienced with the air conditioning in your room and for the lack of restful public spaces. Your comments regarding the aesthetic and functionality of the internal areas will be reviewed with our team to enhance guest comfort. We appreciate your positive remarks on our breakfast and wine selection, as well as our commitment to reducing single-use plastics. Best regards, Lucie - Customer Relations Manager

Customer review rating 5.0/5

Kenneth S. Couples - Confirmed reviews ALL

Cher Kenneth, Nous vous remercions sincèrement pour vos commentaires élogieux. Nous sommes ravis d'apprendre que notre équipe a su vous apporter satisfaction durant votre séjour. Votre retour positif est une véritable source de motivation pour nous. Cordialement, Ianis, Chargé Relation Client Mercure Reims Parc des Expositions

Customer review rating 1.5/5

Chanaz S. Families - Confirmed reviews ALL

Dear Ms S., Thank you for taking the time to share your experience with us. We are sincerely sorry that your family stay did not meet your expectations. Regarding the room arrangement, we completely understand your disappointment. Our connecting rooms are available upon request and subject to availability. We only have three connecting rooms in the hotel, one on each floor, and these are particularly in high demand during school holiday periods, meaning that they unfortunately cannot be guaranteed at the time of booking [Sale Conditions : Children staying in the 2nd room remain the responsibility of their parents. The two rooms will not necessarily have connecting doors (subject to hotel availability)]. Nevertheless, we did our best to provide the most suitable alternative by offering you our Family offer, allowing you to benefit from a second room at 50% off, and by placing your two rooms next to each other to make your stay as convenient as possible. We are sorry that this arrangement did not fully meet your expectations and understand that connecting rooms are especially appreciated when travelling with young children. Regarding your arrival, we are sincerely sorry that our welcome left you with the feeling that you were not made to feel welcome. We would, however, like to clarify the context of the question asked at reception, which was in no way related to your origin or skin colour. From 10 p.m. onwards, our reception team is also responsible for welcoming and assisting late arrivals at the ibis Budget hotel located next to our property, which belongs to the same hotel complex. Late arrivals are also more frequent there, particularly among families. In this context, the question was simply intended to quickly confirm which of the two hotels you were staying at, and was absolutely not intended to make any judgement about you or your family. We nevertheless regret that the wording or circumstances of this exchange gave you such an impression, and we take your feelings very seriously. Every guest should feel welcomed and treated with the same level of respect and professionalism. We are also sorry to hear about the cleanliness issue you encountered in your bathroom. The marks you described are clearly not in line with the standards we aim to maintain, and your comments have been shared with our housekeeping team so that particular attention can be paid to this matter. Finally, we regret that your departure did not provide a more positive final impression of our hotel. Hospitality and the quality of our service are essential to us, and we will take your comments on board with the teams concerned. As a gesture of goodwill, we will also credit your ALL – Accor Live Limitless account with 3'000 Reward points, in consideration of the inconveniences encountered during your stay. Thank you again for your detailed feedback. We hope to have the opportunity to welcome you and your family again and provide you with a much warmer and more positive experience. Kind regards, Ianis | Guest Relation Manager Mercure Reims Parc des Expositions

Customer review rating 4.5/5

Mark D. Families - Confirmed reviews ALL

Dear Mark, Thank you for your kind words regarding your recent stay ! We are delighted to hear that you enjoyed the friendly atmosphere, excellent food, and the cleanliness of our rooms. Your positive feedback motivates our team to continue providing exceptional service. We look forward to welcoming you back on your next visit ! Ianis, Customer Relations Manager Mercure Reims Parc des Expositions

Dear John n., Thank you for your kind feedback regarding our helpful staff and the cleanliness of our hotel. We take great pride in maintaining high standards and ensuring our guests have a pleasant experience. Your compliments will be shared with our team, as guest satisfaction is our daily priority. Lucie - Customer Relations Manager

Customer review rating 2.5/5

Martin B. Couples - Confirmed reviews ALL

Location and external appearance unattractive. Internal public areas visually very busy and no restful public space. Not relaxing after a long drive. Air conditioning in bedroom inadequate. Bedroom needs a second chair of some sort. Avoidance of single use plastics good and good choice of wines by the glass. Breakfast good.

Dear Martin B., Thank you for sharing your feedback regarding your recent stay. I apologize for the discomfort you experienced with the air conditioning in your room and for the lack of restful public spaces. Your comments regarding the aesthetic and functionality of the internal areas will be reviewed with our team to enhance guest comfort. We appreciate your positive remarks on our breakfast and wine selection, as well as our commitment to reducing single-use plastics. Best regards, Lucie - Customer Relations Manager

Customer review rating 5.0/5

Kenneth S. Couples - Confirmed reviews ALL

Always attentive always pleasant

Cher Kenneth, Nous vous remercions sincèrement pour vos commentaires élogieux. Nous sommes ravis d'apprendre que notre équipe a su vous apporter satisfaction durant votre séjour. Votre retour positif est une véritable source de motivation pour nous. Cordialement, Ianis, Chargé Relation Client Mercure Reims Parc des Expositions

Customer review rating 1.5/5

Chanaz S. Families - Confirmed reviews ALL

The staff was not welcoming or friendly. I was quite dissapointed by the level of service we received here

Dear Ms S., Thank you for taking the time to share your experience with us. We are sincerely sorry that your family stay did not meet your expectations. Regarding the room arrangement, we completely understand your disappointment. Our connecting rooms are available upon request and subject to availability. We only have three connecting rooms in the hotel, one on each floor, and these are particularly in high demand during school holiday periods, meaning that they unfortunately cannot be guaranteed at the time of booking [Sale Conditions : Children staying in the 2nd room remain the responsibility of their parents. The two rooms will not necessarily have connecting doors (subject to hotel availability)]. Nevertheless, we did our best to provide the most suitable alternative by offering you our Family offer, allowing you to benefit from a second room at 50% off, and by placing your two rooms next to each other to make your stay as convenient as possible. We are sorry that this arrangement did not fully meet your expectations and understand that connecting rooms are especially appreciated when travelling with young children. Regarding your arrival, we are sincerely sorry that our welcome left you with the feeling that you were not made to feel welcome. We would, however, like to clarify the context of the question asked at reception, which was in no way related to your origin or skin colour. From 10 p.m. onwards, our reception team is also responsible for welcoming and assisting late arrivals at the ibis Budget hotel located next to our property, which belongs to the same hotel complex. Late arrivals are also more frequent there, particularly among families. In this context, the question was simply intended to quickly confirm which of the two hotels you were staying at, and was absolutely not intended to make any judgement about you or your family. We nevertheless regret that the wording or circumstances of this exchange gave you such an impression, and we take your feelings very seriously. Every guest should feel welcomed and treated with the same level of respect and professionalism. We are also sorry to hear about the cleanliness issue you encountered in your bathroom. The marks you described are clearly not in line with the standards we aim to maintain, and your comments have been shared with our housekeeping team so that particular attention can be paid to this matter. Finally, we regret that your departure did not provide a more positive final impression of our hotel. Hospitality and the quality of our service are essential to us, and we will take your comments on board with the teams concerned. As a gesture of goodwill, we will also credit your ALL – Accor Live Limitless account with 3'000 Reward points, in consideration of the inconveniences encountered during your stay. Thank you again for your detailed feedback. We hope to have the opportunity to welcome you and your family again and provide you with a much warmer and more positive experience. Kind regards, Ianis | Guest Relation Manager Mercure Reims Parc des Expositions

Customer review rating 4.5/5

Mark D. Families - Confirmed reviews ALL

We stayed here for one night on our way to Frejus. We were very impressed with the friendly atmosphere and attitude of the staff . The food was excellent and the rooms were very clean and well air conditioned . We will definitely stay here again !!

Dear Mark, Thank you for your kind words regarding your recent stay ! We are delighted to hear that you enjoyed the friendly atmosphere, excellent food, and the cleanliness of our rooms. Your positive feedback motivates our team to continue providing exceptional service. We look forward to welcoming you back on your next visit ! Ianis, Customer Relations Manager Mercure Reims Parc des Expositions

Customer review rating 4.5/5

Pauline B. Couples - Confirmed reviews ALL

We really enjoy our one night stay at the Mercure Parc des expositions Reims. The hotel is very easy to locate and beautifully decorated. We really like our spacious room. Big ++++ for us as the hotel is dog friendly and we were traveling with our golden retriever and were allowed in the restaurant and bar with him. The bed was very comfortable after a long 8 hours drive. The one drawback would maybe be the lack of A/C in the room as we were quite warm but maybe we did not understand how it worked ourselves. I would suggest that you allow tipping via credit card as well as we had a fabulous dinner at the Artdoise and really enjoyed the food and service but did not have cash on us to tip the waitress who was absolutely lovely. Thanks again to her for being so nice and attentive to us.

Dear Pauline B., Thank you for sharing your delightful experience at Hôtel Mercure Reims Parc des Expositions. We are pleased to hear that you found our hotel stylish and easy to locate, and that you enjoyed your spacious room. It is always gratifying to know that our guests appreciate our dog-friendly policy, allowing you to enjoy your stay with your golden retriever. We apologize for the discomfort you experienced regarding the air conditioning. Our hotel operates with a central air cooling system, and it is our goal to ensure a comfortable environment for all guests. Your feedback regarding this matter will be taken into consideration for future enhancements. We also appreciate your suggestion about tipping via credit card. It is wonderful to hear that you had a fabulous dining experience at Artdoise, and I will certainly pass along your compliments to our team. Thank you once again for your valuable feedback. Lucie - Customer Relationship Manager

Customer review rating 4.5/5

Alan G. Families - Confirmed reviews ALL

We stay here regularly on our trips to the Alps. Easy to find nice helpful staff. It’s a bit quirky but we like that difference. Highly recommend this property

Dear Alan G., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciate our location and the helpfulness of our staff. Your recommendation means a lot to us, and we look forward to welcoming you back on your next trip to the Alps. Lucie - Customer Relations Manager

Customer review rating 4.5/5

Mark L. Couples - Confirmed reviews ALL

Nice pool

Dear Mark L., Thank you for your positive feedback regarding the unique design of the room and your enjoyment of the pool. We are delighted to hear that you had a fun experience during your stay. Lucie - Customer Relations Manager

Customer review rating 5.0/5

Kevin M. Couples - Confirmed reviews ALL

Great parking and easy to locate hotel. Clean and comfy, good pillows and nice helpful and approachable staff.

Dear Kevin M., Thank you for your kind words regarding your recent stay. We are delighted to know that you found our hotel easy to locate and appreciated the cleanliness, comfort, and helpful staff. Your feedback motivates us to continue providing excellent service. Sincerely, Ianis, Customer Relations Manager Mercure Reims Parc des Expositions

Customer review rating 5.0/5

Francis E. Friends - Confirmed reviews ALL

We (3 people) stayed here as part of a road trip. The hotel is on an industrial park on the outskirts of Reims, which doesn’t sound great. Nonetheless the hotel is welcoming, has a pool, and the outside area with deck chairs is surrounded plants and one soon forgets the surroundings. The staff were welcoming and positive, with real enthusiasm. The breakfast was a particular highlight, a varied buffet prepared with care. In summary: stay here in Reims and you will be pleasantly surprised.

Dear Francis E., Thank you for taking the time to share your experience at Hôtel Mercure Reims Parc des Expositions. We are delighted to hear that you enjoyed a warm welcome and found our hotel to be a pleasant surprise during your road trip. It is gratifying to know that you appreciated our inviting atmosphere, the pool, and the thoughtful breakfast selection. Your kind words about our staff's enthusiasm are especially appreciated, as they strive to create a positive experience for all our guests. We hope to welcome you back to our hotel in the future for another memorable stay. Sincerely, Ianis, Client Relations Manager Mercure Reims Parc des Expositions

Customer review rating 4.5/5

Frank S. Families - Confirmed reviews ALL

Diner was iets minder

Geachte heer S., Hartelijk dank voor uw positieve feedback over uw verblijf. Het spijt ons te horen dat het diner niet aan uw verwachtingen voldeed. Wij waarderen uw opmerkingen en zullen deze zeker meenemen in onze verdere evaluaties. Met vriendelijke groet, Lucie - Chargée de Relation Clientèle

Customer review rating 4.5/5

Andrew A. Couples - Confirmed reviews ALL

Really fun quirky hotel with pool. Good sized rooms and facilities on site, just need to be aware that location not central to Reims but really good for local amenities and attractions

Dear Andrew A., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the quirky atmosphere, room size, and facilities, including the pool. We appreciate your understanding of our location and hope to welcome you back in the future. Best regards, Lucie - Client Relations Manager

Customer review rating 5.0/5

Sharon R. Couples - Confirmed reviews ALL

We were looking for a comfortable bed with good facilities at the end of an 8 hour drive. We were pleasantly surprised. Good food, quirky bar with really good vibes, really comfy bed and pillows and lovely breakfast.

Dear Sharon, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our accommodations comfortable and enjoyed the facilities and the atmosphere in our bar. It is always gratifying to know our efforts contributed positively to your experience. Ianis, Chargé Relation Client Mercure Reims Parc des Expositions

Customer review rating 1.0/5

Melanie L. Solo - Confirmed reviews ALL

- No toilette brush which leaves the bathroom unhygienic when sharing and leaves a bit of a weird atmosphere - My credit card has been charged mid stay although I chose payment at check out. There was no approval for this charge. I was planned on paying otherwise.

Chère Mélanie, Je vous remercie d'avoir pris le temps de partager votre expérience. Je suis désolé d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes, notamment en ce qui concerne l'absence de brosse de toilette et le prélèvement anticipé sur votre carte de crédit. Nous comprenons l'importance de ces éléments pour le confort de nos clients. Je vous assure que vos remarques ont été prises en compte pour améliorer notre service. Cordialement, Ianis, Chargé Relation Client Mercure Reims Parc des Expositions

Customer review rating 5.0/5

Elizabeth S. Couples - Confirmed reviews ALL

Well located, good parking. Reception were welcoming, our room was well appointed, the beds and pillows were comfortable and the shower was hot! Thank you.

Dear Elizabeth, I sincerely thank you for your positive comments regarding your recent stay ! We are delighted that our location, parking, and the comfort of our rooms contributed to making your visit enjoyable. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you again during your next visit. Ianis, Customer Relations Manager Mercure Reims Parc des Expositions

Customer review rating 4.0/5

Barnabe A. Business - Confirmed reviews ALL

everything you need. all was good

Bonjour Monsieur, Nous vous remercions sincèrement pour votre retour positif. Nous sommes ravis d'apprendre que votre séjour a répondu à vos attentes et que vous avez trouvé tout ce dont vous aviez besoin. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau prochainement pour une nouvelle expérience agréable. Ianis, Chargé Relation Client Mercure Reims Parc des Expositions

Customer review rating 4.5/5

Seema B. Friends - Confirmed reviews ALL

A good experience either comfortable rooms and a great breakfast.

Dear Seema, Thank you for your positive feedback regarding your recent stay ! We are delighted to hear that you found our staff accommodating and our facilities satisfactory. It is wonderful to know that you enjoyed the comfort of your room and had a pleasant breakfast experience. Your kind words motivate us to continue providing excellent service to our guests. Best regards, Ianis, Customer Relations Manager Mercure Reims Parc des Expositions

Customer review rating 4.5/5

Reinette D. Families - Confirmed reviews ALL

The rooms were lovely, staff were friendly and dinner in the restaurant was very good. We enjoyed our stay!

Dear Reinette, Thank you for your positive feedback regarding your recent stay ! We are delighted to hear that you found our location convenient and enjoyed the comfort of our rooms. It is also gratifying to know that our staff provided friendly service and that you had a pleasant dining experience at our restaurant. We look forward to welcoming you back in the future. Ianis, Guest Relation Manager Mercure Reims Parc des Expositions

Customer review rating 1.5/5

Mandy S. Couples - Confirmed reviews ALL

Stayed in a 4 star Mercure before and it was a fairly good experience but from the avocado bathroom sink to holes in the black out curtain, it felt very poor. Positives... greeting by receptionist and got to say that was about it. We didnt have any choice of going elsewhere as it was Easter weekend but my goodness, never again. The bedding looked clean but the carpet didnt and the bathroom was very outdated.

Dear Mandy S., Thank you for taking the time to share your feedback following your stay. We are sincerely sorry that your experience did not meet your expectations, and that the condition of the room and bathroom left you with a negative impression. We do, however, appreciate your comment regarding the service at the front desk, which we will be sure to pass on to the team. Your comments regarding the outdated bathroom and the overall condition of the room have been taken into account. We are currently working on a program to improve our facilities, including planned phased renovations of the bathrooms to enhance our guests’ comfort and experience. We hope to have the opportunity to welcome you back and offer you a stay that better meets the standards you have come to expect from a Mercure hotel. Lucie – Customer Relations Manager Mercure Reims Parc des Expositions

Customer review rating 4.5/5

Donaldson J. Couples - Confirmed reviews ALL

We visit a few times a year on our way down to Italy - always a good visit. The only thing you need to change is the pillows please! Have some better ones available….

Dear Mr. Donaldson, Thank you for your kind feedback regarding your experiences ! We are delighted to hear that you consistently enjoy our staff, food, and the convenient location. Your suggestion about the pillows has been duly noted, and we appreciate your input as we strive to enhance guest comfort. We look forward to welcoming you back on your next trip to Italy. Ianis, Chargé Relation Client Mercure Reims Parc des Expositions

Other web-users rate our hotel

  • 239 reviews 8.4/10 Location
  • 592 reviews 6.7/10 Room
  • 668 reviews 8.6/10 Service
  • 7 reviews 5.9/10 WiFi
  • 311 reviews 8.1/10 Vibe
  • 273 reviews 8.7/10 Breakfast
  • 188 reviews 7.6/10 Cleanliness
  • 115 reviews 4.4/10 Value

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Reims Hotels