Mercure Reims Parc des Expositions Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,182 reviews

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Mercure Reims Parc des Expositions Hotel - Image 1
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2 rue Gabriel Voisin, BP 308, 51688 REIMS, France

Description

Hotel extras

  • Meeting room for professional and family events

  • Free car park with 120 spaces

  • Electric vehicle charging stations in the parking lot

  • The 3rd largest in France, the Christmas Market runs from Nov 26 to Dec 28

  • Restaurant offering seasonal cuisine

Our accommodation(s)

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Room 1

Hotel location

Mercure Reims Parc des Expositions Hotel

2 rue Gabriel Voisin, BP 308
51688 REIMS
France

GPS:49.2357, 4.070269

Telephone
Fax +33 3 26 85 64 72

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L ARTDOISE - BRASSERIE MAISON

Our Brasserie Maison, in the heart of the Ecoparc business center, is a friendly, gourmet destination. Our chef combines all the classic dishes and regional specialties that only he knows how to make.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,182 reviews

Customer review rating 1.5/5

Chanaz S. Families - Confirmed reviews ALL

Dear Ms S., Thank you for taking the time to share your experience with us. We are sincerely sorry that your family stay did not meet your expectations. Regarding the room arrangement, we completely understand your disappointment. Our connecting rooms are available upon request and subject to availability. We only have three connecting rooms in the hotel, one on each floor, and these are particularly in high demand during school holiday periods, meaning that they unfortunately cannot be guaranteed at the time of booking [Sale Conditions : Children staying in the 2nd room remain the responsibility of their parents. The two rooms will not necessarily have connecting doors (subject to hotel availability)]. Nevertheless, we did our best to provide the most suitable alternative by offering you our Family offer, allowing you to benefit from a second room at 50% off, and by placing your two rooms next to each other to make your stay as convenient as possible. We are sorry that this arrangement did not fully meet your expectations and understand that connecting rooms are especially appreciated when travelling with young children. Regarding your arrival, we are sincerely sorry that our welcome left you with the feeling that you were not made to feel welcome. We would, however, like to clarify the context of the question asked at reception, which was in no way related to your origin or skin colour. From 10 p.m. onwards, our reception team is also responsible for welcoming and assisting late arrivals at the ibis Budget hotel located next to our property, which belongs to the same hotel complex. Late arrivals are also more frequent there, particularly among families. In this context, the question was simply intended to quickly confirm which of the two hotels you were staying at, and was absolutely not intended to make any judgement about you or your family. We nevertheless regret that the wording or circumstances of this exchange gave you such an impression, and we take your feelings very seriously. Every guest should feel welcomed and treated with the same level of respect and professionalism. We are also sorry to hear about the cleanliness issue you encountered in your bathroom. The marks you described are clearly not in line with the standards we aim to maintain, and your comments have been shared with our housekeeping team so that particular attention can be paid to this matter. Finally, we regret that your departure did not provide a more positive final impression of our hotel. Hospitality and the quality of our service are essential to us, and we will take your comments on board with the teams concerned. As a gesture of goodwill, we will also credit your ALL – Accor Live Limitless account with 3'000 Reward points, in consideration of the inconveniences encountered during your stay. Thank you again for your detailed feedback. We hope to have the opportunity to welcome you and your family again and provide you with a much warmer and more positive experience. Kind regards, Ianis | Guest Relation Manager Mercure Reims Parc des Expositions

Customer review rating 4.5/5

Mark D. Families - Confirmed reviews ALL

Dear Mark, Thank you for your kind words regarding your recent stay ! We are delighted to hear that you enjoyed the friendly atmosphere, excellent food, and the cleanliness of our rooms. Your positive feedback motivates our team to continue providing exceptional service. We look forward to welcoming you back on your next visit ! Ianis, Customer Relations Manager Mercure Reims Parc des Expositions

Customer review rating 4.5/5

Pauline B. Couples - Confirmed reviews ALL

Dear Pauline B., Thank you for sharing your delightful experience at Hôtel Mercure Reims Parc des Expositions. We are pleased to hear that you found our hotel stylish and easy to locate, and that you enjoyed your spacious room. It is always gratifying to know that our guests appreciate our dog-friendly policy, allowing you to enjoy your stay with your golden retriever. We apologize for the discomfort you experienced regarding the air conditioning. Our hotel operates with a central air cooling system, and it is our goal to ensure a comfortable environment for all guests. Your feedback regarding this matter will be taken into consideration for future enhancements. We also appreciate your suggestion about tipping via credit card. It is wonderful to hear that you had a fabulous dining experience at Artdoise, and I will certainly pass along your compliments to our team. Thank you once again for your valuable feedback. Lucie - Customer Relationship Manager

Customer review rating 4.5/5

Alan G. Families - Confirmed reviews ALL

Dear Alan G., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciate our location and the helpfulness of our staff. Your recommendation means a lot to us, and we look forward to welcoming you back on your next trip to the Alps. Lucie - Customer Relations Manager

Customer review rating 4.5/5

Mark L. Couples - Confirmed reviews ALL

Dear Mark L., Thank you for your positive feedback regarding the unique design of the room and your enjoyment of the pool. We are delighted to hear that you had a fun experience during your stay. Lucie - Customer Relations Manager

Other web-users rate our hotel

  • 234 reviews 8.3/10 Location
  • 583 reviews 6.7/10 Room
  • 657 reviews 8.6/10 Service
  • 6 reviews 7.9/10 WiFi
  • 308 reviews 8/10 Vibe
  • 275 reviews 8.5/10 Breakfast
  • 181 reviews 7.8/10 Cleanliness
  • 116 reviews 4.5/10 Value

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