Mercure Reims Parc des Expositions Hotel 4 stars

The room was fine as was the bathroom. However the restaurant was closed and the receptionist said we could drive back into Reims and look for a brasserie. After a day in the car this was not welcome! We should have been notified at point of booking that there was no food available for guests - not what we expect from a four star hotel.

We have no complaint about our experience at the hotel as it is our usual stop on our way to UK. But on 6th/1/20 our experience at the restaurant was not acceptable. The waitress serving us was rude in manner and deed. She did not ask us if we required wine with meal, did not provide water or bread and when requested said she had other customers!! My husband passed a comment to her about her attitude which she ignored. He then complained to receptionist who promised to pass his complaint to Manager which he did not do as we found out the following morning when paying.

Impressed by the staff effort to make our stay as nice as possible. Always doing the little extra to help

Very good stay. Clean room, good meal.

Excellent

Convivial

As we use this hotel as an overnight stop-over, it suits us that we don't have to drive into the city to reach the hotel. Most of the renovation work appears to be complete now, we like the urban arty decor that has been used. The staff are pleasant and friendly and our room was comfortable. There is only one small lift available, another lift would be preferrable. Our room looked out over the outside of the hotel entrance where a running water decorative feature ran all night which we found a disturbance, maybe it could be switched off at night? Our restaurant food was enjoyable although the portion sizes were what you would get in an airline meal, not really adequete for a main meal. I imagine that in peak summer season the hotel restaurant and facilities are very busy, but for our December stay it was fine. This was our third stay in this hotel and we shall be back again.

Enjoyable stay. We found the food in the restaurant pleasant but the portion size was small, what I would call 'airline portion'

Firstly can we commend the staff from the moment of our arrival we were made very much at home and a part of the "family". The room was spacious and comfortable, the bed very comfortable. The evening meal was most enjoyable and the accent on using local produce is to be commended. The breakfast was the best of any Accord hotel we have used, the expertise of the chef was in evidence ,as was a quality baker. An Additional major plus for us was this hotel is truly dog-friendly. The main negative was the bathroom, the bath/shower arrangement was badly conceived and installed with poor quality materials. The bath was of little use made from to thin a gauge of plastic making it unstable to stand in. Indeed it was potentially dangerous, slippy and with no grab rails for the infirm or elderly. The shower itself had inadequate head clearance, a lack of power and using the bath tap as a means o temperature control is very dated. I WOULD SUGGEST REPLACING WITH A WET ROOM FACILITY? A WALK IN SHOWER; The WASH BASIN WAS TOO SMALL. Access is difficult and would be improved by better signage from the motorway.

Lovely friendly staff it was a pleasure to stay with them

Friendly people!

The Hotel was a bit to Trendy for my wife and I, I have stayed in quiet a few Mercure hotels and rate them very highly, but not this one.

Nice spacious room. Friendly and courteous staff. Excellent breakfast. Love the design

The room was comfortable and we had a good nights sleep. We ordered room service and it was the best burger and chips we'd ever eaten!

It was good but there were only 2 staff on and it was busy. They did a great job