Mercure Reims Parc des Expositions Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,067 reviews

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Mercure Reims Parc des Expositions Hotel - Image 1
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2 rue Gabriel Voisin, BP 308, 51688 REIMS, France

Description

Hotel extras

  • Meeting room for professional and family events

  • Free car park with 120 spaces

  • Electric vehicle charging stations in the parking lot

  • The 3rd largest in France, the Christmas Market runs from Nov 26 to Dec 28

  • Restaurant offering seasonal cuisine

Our accommodation(s)

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Hotel location

Mercure Reims Parc des Expositions Hotel

2 rue Gabriel Voisin, BP 308
51688 REIMS
France

GPS:49.2357, 4.070269

Telephone
Fax +33 3 26 85 64 72

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'ArTdoise - Brasserie Maison

Our Brasserie Maison, in the heart of the Ecoparc business center, is a friendly, gourmet destination. Our chef combines all the classic dishes and regional specialties that only he knows how to make.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,067 reviews

TripAdvisor Rating  3.6/5  287 reviews

Customer review rating 2.0/5

Job C. Families - Confirmed reviews ALL

Despite serviceable staff our night at this hotel was not very comfortable as the temperature in the rooms was around 30’C without possibility of lowering it. Staff mentioned they could not do anything about it and suggested we open a window at night.

Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay was not as comfortable as expected, particularly due to the high room temperature and the issues you encountered with the bathroom and water. Please accept our sincere apologies for the inconvenience. We understand how important a comfortable room environment and good water quality are, and we regret that we were unable to meet your expectations during your stay. Your comments have been shared with our team, and we are reviewing our air-conditioning and water systems to ensure improvements are made. We are glad, however, that you found our staff attentive and professional. Your feedback is invaluable and helps us take steps to provide a better experience for our guests in the future. We hope to have the opportunity to welcome you again and offer you a stay that fully meets your expectations. Kind regards, Ianis, Chargé Relation Client

Customer review rating 4.5/5

Michael H. Couples - Confirmed reviews ALL

Comfortable and friendly hotel on the outskirts of Reims.

Dear Guest, Thank you very much for taking the time to share your feedback and for your excellent rating! 😊 We are delighted to hear that you found our hotel comfortable, clean, and friendly, and that our team met your expectations. Your comments regarding the bed liner have been carefully noted. We understand how important a comfortable night’s sleep is, and we will review alternative solutions to ensure both comfort and mattress protection without compromising rest. We hope to welcome you back soon, Kind regards, Ianis, Chargé Relation Client

Great modern hotel

TripAdvisor rating 5.0/5

Dickusok TripAdvisor review

We are on a coach tour holiday and this hotel was booked by the tour company. It is a modern hotel with quirky decor throughout. The room was clean and well appointed, although there was some noise from the main road. The bar was welcoming and lively. Breakfast was excellent and the staff were friendly and efficient

Thank you very much for your lovely review. We’re delighted to hear that you enjoyed the modern design of the hotel, the comfort of your room and the lively atmosphere of the bar. We’re also pleased that our breakfast and the friendliness of our team contributed positively to your stay. We hope to have the pleasure of welcoming you again in the future.

Customer review rating 5.0/5

Greg P. Solo - Confirmed reviews ALL

Great service at the bar and at breakfast

Hello, Thank you very much for your excellent rating and your kind comment. We are delighted to read that you enjoyed such a restful sleep and that the service at both the bar and breakfast met your expectations. Your compliments will be shared with our teams, who will be thrilled to know their service contributed to making your stay so pleasant. We truly hope to welcome you back very soon for another comfortable and relaxing experience. Kind regards, Ianis, Chargé Relation Client

Customer review rating 3.5/5

Christophe B. Couples - Confirmed reviews ALL

Room calm and clean, but artistic decoration complete failure. Restaurant very average.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry that your stay did not meet your expectations. We regret that the artistic decoration of your room and the dining experience at Artdoise were disappointing. Please be assured that your comments regarding the champagne service, the overall quality of food, and the lack of welcome amenities have been shared with our team for immediate attention and improvement. We also apologize for the wait at check-in despite your online registration, and for the empty tissue dispenser in your room. Your feedback regarding the ALL Accor membership benefits is noted and will be reviewed to enhance our guest experience. We hope to have the opportunity to welcome you again and provide the level of service and comfort that reflects our standards. Kind regards, Ianis, Chargé Relation Client

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Other web-users rate our hotel

  • 249 reviews 8.6/10 Location
  • 586 reviews 6.8/10 Room
  • 719 reviews 8.8/10 Service
  • 7 reviews 4.2/10 WiFi
  • 329 reviews 8.4/10 Vibe
  • 294 reviews 8.5/10 Breakfast
  • 196 reviews 7.9/10 Amenities
  • 185 reviews 7.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.