Mercure Reims Parc des Expositions Hotel 4 stars

Customer review rating 4.1/5 3,574 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Reims Parc des Expositions Hotel
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Room 1

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Hotel extras

  • A 10-minute drive from Rheims Champagne-Ardenne TGV train station

  • Fine dining

  • New Mercure bedding

  • Meeting area measuring 3014 sq. ft. (280 m²)

  • Free private car park

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • ROISSY CDGPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Golf course 18 holes (Nearby)
  • Tennis
  • Bicycles rental (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre

Hotel location

Mercure Reims Parc des Expositions Hotel

2 rue Gabriel Voisin
BP 308
51688
reims
france

Tel: +33326050008

Fax: (+33)3/26856472

Check-in from 14h00

Check out up to 12h00

  • F :  6 ADER

  • By plane

    REIMS CHAMPAGNE At 15km / 9.32 miles

  • By plane

    ROISSY CDG At 150km / 93.21 miles - Shuttle paying

  • By helicopter

    PRUNAY At 15km / 9.38 miles

  • By car

    REIMS CENTER At 4km / 2.49 miles

  • By car

    REIMS CORMONTREUIL At 0.5km / 0.31 miles

  • By car

    REIMS ST-REMI At 1km / 0.62 miles

  • By train

    REIMS At 2km / 1.25 miles

GPS :49.2357, 4.070269

Our accommodation(s)

The Mercure Reims Parc des Expositions has bright, comfortable, functional, air-conditioned rooms.

Classic room with 1 zip bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room with 2 zip beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft

Upper room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Arty Room

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Free in Room Mineral Water
  • Business Desk
Rooms

Our restaurants and bars

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Non contractual photo

Enjoy a coffee, a snack or a glass of wine or champagne in a friendly space with music throughout the day, with nibbles specially prepared by our teams to accompany your drink. Join us!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 60

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 36 people

Find out more

Our guest reviews for
Mercure Reims Parc des Expositions Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,574 reviews

tripadvisor

TripAdvisor Rating 4.0/5

154 reviews

Helpful staff and good food

Customer review rating 4.1/5

David B. Couples - 09/10/2020 Confirmed reviews ALL

We were helped to charge our electric car; we also had a very good dinner and breakfast. Comfortable, clean, friendly and helpful - an ideal hotel.

Falls well short of a 4 star hotel currently.

Customer review rating 4.1/5

Sheila I. Couples - 19/08/2020 Confirmed reviews ALL

Big room, good wifi, comfy beds, secure parking. Thereby end the positives ! Room negatives - no air con, thin scratchy towels, no bath/shower gel, mould on bathroom ceiling, cracked/broken tiles. Reception negatives - no attention paid to prior request for quiet, twin room. Given a double room , closest to busy road junction as physically possible. On returning to reception to have this changed, receptionist absent for considerable time, only back at station when 2nd guest used mobile to ring hotel whilst in queue. Receptionist then clearly unable to navigate computer system to reallocate room. Needed assistance. Took some time. Tried to make joke at end. Bad joke and inappropriate. He clearly loves chat but does not deliver 4 star impression. Pool - untidy, unkempt surrounds (as were the whole hotel grounds) WORSE was the green algae line around the pool interior wall. Didn't bother with it. Restaurant - evening meal very limited choice. 3 basic starters. Mains were burger/Caesar salad/salmon. The room is tired/dilapidated. This is not "brushed over" by the so-called hip redecorating. Breakfast - the heating elements under eggs/sausage/bacon had been turned off. Result was coagulated mess. When this was called to the attention of the serveuse (in French) my sole reply from her was "The guests turn it off" and I mean SOLE reply, no sorry, no I will deal with it, nothing. I am a regular overnighter in the Reims area. Usually Tinqueux side (Novotel etc) I was looking forward to this change to a Mercure 4 star. It was AWFUL. Daylight robbery at close to 120 Euros B & B. I have taken the time to write in this constructed detail to help you as well as to complain. Please do not play the "Covid" card to try to explain such inadequacies. We had 3 overnights on the way to the Alps, 3 on the way back. Other hotels of lesser standing coped far better. Yours was the most expensive stay, bar one. Your staff were indubitably the worst team we encountered. You have my permission to put this review on your platform in full, but I guess you won't. You do not have my permission to be selective - all or nothing. What I do expect is a reply reflective of this detailed submission. Awaiting such reply. Yours in anticipation,

Not a 4 star hotel.

Customer review rating 4.1/5

Steen F. Couples - 27/07/2020 Confirmed reviews ALL

Very friendly staff and good parking, but a very short menu and even a shorter winelist. The garden around the hotel hasn't seen a garderner for a long time. The surrounding af the pool was durty with a lots of waste, plastic, paper and cigarette ends. It was nearly the same at a Mercure hotel in Hannover last year. So sorry no more Mercure hotels.

Attentive Staff

Customer review rating 4.1/5

P. Couples - 22/07/2020 Confirmed reviews ALL

The service we received was good from attentive personnel. The restaurant was fine given not only Covid but it was also national day. Location is convenient and easy to find. A major problem that needs to be fixed is the air conditioning in the room. I don't know if the problem is general or specific to our room but whatever we did to the air condition controller the room remained airless and too hot.

Very well situated for a visit to the Champagne region

Customer review rating 4.1/5

Peter Couples - 22/07/2020 Confirmed reviews ALL

The hotel has a fresh look, street art style but still a very welcoming feel to it. The menu is not that elaborate but the dishes are prepared well. A big improvement would be a vegetarian dish (or more than one) and allergy info. Normal information/questions in other countries and I would expect a chain like Accor / Mercure would be up to speed on that.

Disappointing to find restaurant closed and no food for guests.

Customer review rating 4.1/5

Andrew M. Couples - 08/01/2020 Confirmed reviews ALL

The room was fine as was the bathroom. However the restaurant was closed and the receptionist said we could drive back into Reims and look for a brasserie. After a day in the car this was not welcome! We should have been notified at point of booking that there was no food available for guests - not what we expect from a four star hotel.

Great hotel, poor restaurant service

Customer review rating 4.1/5

G. Couples - 08/01/2020 Confirmed reviews ALL

We have no complaint about our experience at the hotel as it is our usual stop on our way to UK. But on 6th/1/20 our experience at the restaurant was not acceptable. The waitress serving us was rude in manner and deed. She did not ask us if we required wine with meal, did not provide water or bread and when requested said she had other customers!! My husband passed a comment to her about her attitude which she ignored. He then complained to receptionist who promised to pass his complaint to Manager which he did not do as we found out the following morning when paying.

Very convenient and dedicated staff

Customer review rating 4.1/5

Pierre Families - 05/01/2020 Confirmed reviews ALL

Impressed by the staff effort to make our stay as nice as possible. Always doing the little extra to help

Great Visit

Customer review rating 4.1/5

Kelly Couples - 04/01/2020 Confirmed reviews ALL

Very good stay. Clean room, good meal.

Very good service food excellent very clean

Customer review rating 4.1/5

P. G. Friends - 22/12/2019 Confirmed reviews ALL

Excellent

Parfait

Customer review rating 4.1/5

M. Solo - 21/12/2019 Confirmed reviews ALL

Convivial

A good hotel for a stop over, we enjoyed our third stay here.

TripAdvisor rating 4.0/5

Retired_traveller333 Couples - 17/12/2019 TripAdvisor review

As we use this hotel as an overnight stop-over, it suits us that we don't have to drive into the city to reach the hotel. Most of the renovation work appears to be complete now, we like the urban arty decor that has been used. The staff are pleasant and friendly and our room was comfortable. There is only one small lift available, another lift would be preferrable. Our room looked out over the outside of the hotel entrance where a running water decorative feature ran all night which we found a disturbance, maybe it could be switched off at night? Our restaurant food was enjoyable although the portion sizes were what you would get in an airline meal, not really adequete for a main meal. I imagine that in peak summer season the hotel restaurant and facilities are very busy, but for our December stay it was fine. This was our third stay in this hotel and we shall be back again.

Nice hotel with pleasant staff,

Customer review rating 4.1/5

Retired T. Couples - 16/12/2019 Confirmed reviews ALL

Enjoyable stay. We found the food in the restaurant pleasant but the portion size was small, what I would call 'airline portion'

Our first visit but not our last,we will be back

Customer review rating 4.1/5

Trevor Couples - 10/12/2019 Confirmed reviews ALL

Firstly can we commend the staff from the moment of our arrival we were made very much at home and a part of the "family". The room was spacious and comfortable, the bed very comfortable. The evening meal was most enjoyable and the accent on using local produce is to be commended. The breakfast was the best of any Accord hotel we have used, the expertise of the chef was in evidence ,as was a quality baker. An Additional major plus for us was this hotel is truly dog-friendly. The main negative was the bathroom, the bath/shower arrangement was badly conceived and installed with poor quality materials. The bath was of little use made from to thin a gauge of plastic making it unstable to stand in. Indeed it was potentially dangerous, slippy and with no grab rails for the infirm or elderly. The shower itself had inadequate head clearance, a lack of power and using the bath tap as a means o temperature control is very dated. I WOULD SUGGEST REPLACING WITH A WET ROOM FACILITY? A WALK IN SHOWER; The WASH BASIN WAS TOO SMALL. Access is difficult and would be improved by better signage from the motorway.

Excellent

Customer review rating 4.1/5

Joe F. S. T. I. F. Business - 09/12/2019 Confirmed reviews ALL

Lovely friendly staff it was a pleasure to stay with them

I will go back!

Customer review rating 4.1/5

Anonymous Friends - 01/12/2019 Confirmed reviews ALL

Friendly people!

Disappointing

Customer review rating 4.1/5

Peter H. Couples - 13/11/2019 Confirmed reviews ALL

The Hotel was a bit to Trendy for my wife and I, I have stayed in quiet a few Mercure hotels and rate them very highly, but not this one.

Comfortable hotel with some edgy design, good food and helpful staff.

Customer review rating 4.1/5

Nigel M. Couples - 11/11/2019 Confirmed reviews ALL

Nice spacious room. Friendly and courteous staff. Excellent breakfast. Love the design

Comfortable

Customer review rating 4.1/5

Emma C. Couples - 08/11/2019 Confirmed reviews ALL

The room was comfortable and we had a good nights sleep. We ordered room service and it was the best burger and chips we'd ever eaten!

Staff did a great job given there were only 2 of them

Customer review rating 4.1/5

John M. Couples - 25/10/2019 Confirmed reviews ALL

It was good but there were only 2 staff on and it was busy. They did a great job

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