ibis Styles Reims Centre Cathédrale Hotel 3 stars

Family stay on way back to UK from Ardeche.

We stopped for one night on route to our holiday location. Hotel was clean, and our family room had the kids sofa bed ready and waiting. We were able to park in the secure, hotel car park for €11 - there was another cheaper public pay car park right opposite the hotel. We had a roof box so preferred the one behind a security gate. Hotel only seemed to have one staff member doing everything including the queue of people attempting to check in. I felt sorry for him. Covid protocols present and adhered to by visitors and staff. The location is also really good. Right by the river, close to main road and a short walk up to main town with cathedral, shops and restaurants.

Disappointed that restaurant shut but no mention of this on website

We were on a stopover on our way back to England and it was an ideal hotel for our purposes. It’s less than a 10 minute walk to the cathedral, there is a secure car park ( although it is small so you have to arrive early to score a space) and the beds are really comfortable. The breakfast is good and we thought it was good value for money.

We have stayed at this hotel before. It is an ideal stopover point with particularly easy access for cars. It's position near the centre of Reims makes it easy for access to the city by walking. We had a problem with our initially-allocated room because the air conditioning was leaking. As soon as I went to reception, were given another room without question. The bed is very comfortable and the showering facilities are also of a high standard. COVID has made a lot of things quite difficult. The hotel has tried very hard to put all the right provisions in place. It means that everywhere you go, your enjoyment is a little bit compromised but they have done well here.

As a long Loyal Customer of the Accor Hotel Group I must say that we are highly disappointed about the behaviour fo the staff at IBIS Styles Reims Centre Cathédrale. The hotel seemed to be saving in all possible matters starting from the rooms - this was the very first IBIS where there was not even a single power socket in the bath room. The front desk officer claiming to be responsible for the hotel during the holiday of her superior was really impolite towards us. We were wondering to the officer why they are offering only ONE welcome drink related to the ALL Accor Card holder despite that the room had TWO customers. One is welcome and the other is NOT WELCOME. Is it really worth of saving extremenly little money and giving very very bad feeling for the loyal customer. We think that IBIS Reims and it's staff is UNWELCOMING the loyal customers. The front desk officer even laughded to us when discussing about the matter, which is extremely impolite. The worst was that the woman at the desk was lying to us stating very strictly that NOT A SINGLE ACCOR HOTEL IN THE WHOLE FRANCE provides the welcome drink to both customers at the same room as the Loyal Card Holder is. That is of course a lie, because we have stayed in many Accor hotels in France and also on trip the procedure was the normal - one welcome drink for both Loyal customers. As staff Member I would really consider how could I ever fix the major failures and the very disrecpectful behavior towards the Loyal customer. This kind of disrespectful attitude really makes loyal customers angry and makes us really to think why should we ever even continut to use Accor hotels. This kind of impolite behaviour, lying and saving very little in totally wrong issues really makes us Loyal Customers extremely disappointed. The hotel was furious about the COVID-19 unlike all the other Accor hotels we stayed in France in July. The breakfast was orgnized in a very redicilous way - it's so funny to say that it is because of the safety of customers. It seemed to be aiming to save as much money as possible. Mayby the pleasure of controlling the customers was also the motivation considering the overall attitude of the staff?

Very poor price and quality ratio. The hotel seemed to be saving in all possible matters starting from the rooms - this was the very first IBIS where there was not even a single power socket in the bath room. The front desk officer claiming to be responsible for the hotel during the holilday of her holiday was really impolite towards us. The hotel was furious about the COVID-19 unlike all the other Accor hotels we stayed in France in July. The breakfast was orgnized in a very redicilous way - it's so funny to say that it is because of the safety of customers. It seemed to be aiming to save as much money as possible. Mayby the pleasure of controlling the customers was also the motivation considering the overall attitude of the staff? We were wondering why they are offering only ONE welcome drink related to the ALL Accor Card holder depite that the room had TWO customers. Is it really worth of saving extremenly little money and giving very very bad feeling for the loyal customer. We think that IBIS Reims and it's staff is UNWELCOMING the loyal customers. The front desk officer even laughded to us when discussing about the matter, which is extremely impolite. The worst was that the woman was lying to us stating very strictly that NO ACCOR HOTEL IN FRANCE provides the welcome drink to both cutomers at the same room as the Loyal Card Holder is. That is of course a lie, because we have stayed in many Accor hotels in France and also on trip the procedure was the normal - one welcome drink for both Loyal customers. As staff Member I would really consider how could I ever fix the major failures and the very disrecpectful behavior towards the Loyal customer. This kind of disrespectful attitude really makes loyal customers angry and makes us really to think why should we ever even continut to use Accor hotels. This kind of impolite behaviour, lying and saving very little in totally wrong issues really makes us Loyal Customers extremely disappointed.

Brilliant and safe protection against covid 19 made the stag so much better

Felt at ease to stay here

Very enjoyable great people

We arrived at 11pm in the evening. We asked if it was too late for a quick drink at the bar.. the man said yes it was too late and that he had had a busy day. We were disappointed as there were still people at the bar and had been travelling for a few hours. We went next door to the Mercure. When we returned less than an hour later there were still people drinking in the ibis at the bar. We were a little confused. We use ibis every year but will be trying Mercure next year for sure.

Disappointed to arrive a nd be told the restaurant does not open on a Friday evening.Perhaps it was ok as the menu was not really to our taste.

Very comfortable clean hotel

Staff were friendly and attentive, but the hotel is looking a bit tired - could do with a bit of a refurb. Be warned that the hotel is close to a busy road and sports stadium, so can get a bit noisy when a match is on.

Very pleasant