ibis Styles Reims Centre Cathédrale Hotel 3 stars

As a long Loyal Customer of the Accor Hotel Group I must say that we are highly disappointed about the behaviour fo the staff at IBIS Styles Reims Centre Cathédrale. The hotel seemed to be saving in all possible matters starting from the rooms - this was the very first IBIS where there was not even a single power socket in the bath room. The front desk officer claiming to be responsible for the hotel during the holiday of her superior was really impolite towards us. We were wondering to the officer why they are offering only ONE welcome drink related to the ALL Accor Card holder despite that the room had TWO customers. One is welcome and the other is NOT WELCOME. Is it really worth of saving extremenly little money and giving very very bad feeling for the loyal customer. We think that IBIS Reims and it's staff is UNWELCOMING the loyal customers. The front desk officer even laughded to us when discussing about the matter, which is extremely impolite. The worst was that the woman at the desk was lying to us stating very strictly that NOT A SINGLE ACCOR HOTEL IN THE WHOLE FRANCE provides the welcome drink to both customers at the same room as the Loyal Card Holder is. That is of course a lie, because we have stayed in many Accor hotels in France and also on trip the procedure was the normal - one welcome drink for both Loyal customers. As staff Member I would really consider how could I ever fix the major failures and the very disrecpectful behavior towards the Loyal customer. This kind of disrespectful attitude really makes loyal customers angry and makes us really to think why should we ever even continut to use Accor hotels. This kind of impolite behaviour, lying and saving very little in totally wrong issues really makes us Loyal Customers extremely disappointed. The hotel was furious about the COVID-19 unlike all the other Accor hotels we stayed in France in July. The breakfast was orgnized in a very redicilous way - it's so funny to say that it is because of the safety of customers. It seemed to be aiming to save as much money as possible. Mayby the pleasure of controlling the customers was also the motivation considering the overall attitude of the staff?

Very poor price and quality ratio. The hotel seemed to be saving in all possible matters starting from the rooms - this was the very first IBIS where there was not even a single power socket in the bath room. The front desk officer claiming to be responsible for the hotel during the holilday of her holiday was really impolite towards us. The hotel was furious about the COVID-19 unlike all the other Accor hotels we stayed in France in July. The breakfast was orgnized in a very redicilous way - it's so funny to say that it is because of the safety of customers. It seemed to be aiming to save as much money as possible. Mayby the pleasure of controlling the customers was also the motivation considering the overall attitude of the staff? We were wondering why they are offering only ONE welcome drink related to the ALL Accor Card holder depite that the room had TWO customers. Is it really worth of saving extremenly little money and giving very very bad feeling for the loyal customer. We think that IBIS Reims and it's staff is UNWELCOMING the loyal customers. The front desk officer even laughded to us when discussing about the matter, which is extremely impolite. The worst was that the woman was lying to us stating very strictly that NO ACCOR HOTEL IN FRANCE provides the welcome drink to both cutomers at the same room as the Loyal Card Holder is. That is of course a lie, because we have stayed in many Accor hotels in France and also on trip the procedure was the normal - one welcome drink for both Loyal customers. As staff Member I would really consider how could I ever fix the major failures and the very disrecpectful behavior towards the Loyal customer. This kind of disrespectful attitude really makes loyal customers angry and makes us really to think why should we ever even continut to use Accor hotels. This kind of impolite behaviour, lying and saving very little in totally wrong issues really makes us Loyal Customers extremely disappointed.

Brilliant and safe protection against covid 19 made the stag so much better

Felt at ease to stay here

Very enjoyable great people